{"id":252621,"date":"2024-05-05T12:12:26","date_gmt":"2024-05-05T19:12:26","guid":{"rendered":"https:\/\/messengerbot.app\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/"},"modified":"2024-05-05T12:12:26","modified_gmt":"2024-05-05T19:12:26","slug":"%d8%a5%d8%ad%d8%af%d8%a7%d8%ab-%d8%ab%d9%88%d8%b1%d8%a9-%d9%81%d9%8a-%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%b9-%d8%a7%d9%84%d9%88%d9%83%d9%8a%d9%84-%d8%a7%d9%84","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ar\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/","title":{"rendered":"\u0625\u062d\u062f\u0627\u062b \u062b\u0648\u0631\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0627\u0644\u0630\u0643\u064a"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ar\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisposttitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbishovercontainer=\"\"><p>\u0641\u064a \u0639\u0627\u0644\u0645 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0631\u0642\u0645\u064a \u0627\u0644\u0633\u0631\u064a\u0639\u060c \u064a\u0639\u062f \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0634\u0631\u0643\u0627\u062a. \u0644\u0642\u062f \u0623\u062d\u062f\u062b\u062a ServiceNow\u060c \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a\u060c \u062b\u0648\u0631\u0629 \u0641\u064a \u0637\u0631\u064a\u0642\u0629 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0648\u0643\u064a\u0644\u0647\u0627 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0627\u0644\u0645\u062a\u0637\u0648\u0631. \u064a\u0633\u062a\u0641\u064a\u062f \u0647\u0630\u0627 \u0627\u0644\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0630\u0643\u064a \u0645\u0646 \u0642\u0648\u0629 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0633\u0644\u0633\u0629 \u0648\u0634\u062e\u0635\u064a\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0627\u0645. \u062a\u062a\u0646\u0627\u0648\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0642\u062f\u0631\u0627\u062a \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u0645\u0633\u062a\u0643\u0634\u0641\u0629 \u0645\u064a\u0632\u0627\u062a\u0647\u060c \u0648\u062d\u0627\u0644\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u060c \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u0646\u0641\u064a\u0630\u0647\u060c \u0645\u0645\u0627 \u064a\u0632\u0648\u062f\u0643 \u0628\u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643.<\/p>\n<section>\n<h2>\u0647\u0644 \u0644\u062f\u0649 ServiceNow \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629\u061f<\/h2>\n<p>\u0646\u0639\u0645\u060c \u062a\u0642\u062f\u0645 ServiceNow <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a> \u0642\u0648\u064a \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0630\u0643\u064a \u0648\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a. <a href=\"#\" rel=\"noopener\">\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/a>\u064a\u0633\u062a\u0641\u064a\u062f \u0648\u0643\u064a\u0644 ServiceNow \u0645\u0646 <span class=\"qodef-ae-highlighted\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/span> \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0648\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u0629 \u0644\u0641\u0647\u0645 \u0646\u0648\u0627\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u062a\u0642\u062f\u064a\u0645 \u0631\u062f\u0648\u062f \u0630\u0627\u062a \u0635\u0644\u0629\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629.<\/p>\n<h3>A. \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/h3>\n<p>\u062a\u0639\u062a\u0628\u0631 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u0644\u0627\u0621 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646<\/a> \u0647\u0648 \u0645\u0646\u0635\u0629 \u0642\u0648\u064a\u0629 \u062a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062e\u062f\u0645\u0629 \u0630\u0627\u062a\u064a\u0629 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629. \u064a\u0633\u062a\u062e\u062f\u0645 \u0642\u062f\u0631\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0641\u0647\u0645 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLU) \u0644\u0641\u0647\u0645 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u062a\u0642\u062f\u064a\u0645 \u0631\u062f\u0648\u062f \u062f\u0642\u064a\u0642\u0629 \u0648\u0633\u064a\u0627\u0642\u064a\u0629. \u0628\u0639\u0636 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0648\u0643\u064a\u0644 ServiceNow \u0647\u064a: <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> platform that empowers businesses to deliver exceptional self-service experiences. It utilizes advanced natural language understanding (NLU) capabilities to comprehend user queries and provide accurate, contextual responses. Some key features of the ServiceNow <span class=\"qodef-ae-highlighted\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/span> :<\/p>\n<ul>\n<li>\u0646\u0634\u0631 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u062a\u0634\u0645\u0644 \u0627\u0644\u0648\u064a\u0628\u060c \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644\u060c \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u064a\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646.<\/li>\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0627\u0631\u0641 ServiceNow \u0644\u062a\u0642\u062f\u064a\u0645 \u0631\u062f\u0648\u062f \u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0645\u0639\u0631\u0641\u0629.<\/li>\n<li>\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0625\u0644\u0649 \u0648\u0643\u0644\u0627\u0621 \u0628\u0634\u0631\u064a\u064a\u0646 \u0628\u0633\u0644\u0627\u0633\u0629.<\/li>\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u062d\u0648\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648 <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> \u0627\u0644\u0623\u062f\u0627\u0621.<\/li>\n<li>\u0645\u0646\u0635\u0629 \u062a\u0637\u0648\u064a\u0631 \u0645\u0646\u062e\u0641\u0636\u0629 \u0627\u0644\u0643\u0648\u062f\/\u0628\u062f\u0648\u0646 \u0643\u0648\u062f \u0644\u0625\u0646\u0634\u0627\u0621 \u0648\u062a\u062e\u0635\u064a\u0635 \u0633\u0631\u064a\u0639. <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> creation and customization<\/li>\n<\/ul>\n<h3>B. \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629 ServiceNow<\/h3>\n<p>\u062d\u0644 ServiceNow\u060c \u0648\u0643\u064a\u0644\u0647\u0627 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u0645\u0635\u0645\u0645 \u0644\u062a\u0628\u0633\u064a\u0637 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0644 <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> solution, the Virtual Agent, is designed to streamline customer and employee support through conversational AI. By leveraging natural language processing, the <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span><\/a> \u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0641\u0647\u0645 \u0646\u0648\u0627\u064a\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u062a\u0642\u062f\u064a\u0645 \u0631\u062f\u0648\u062f \u0634\u062e\u0635\u064a\u0629 \u0648\u0633\u064a\u0627\u0642\u064a\u0629. \u064a\u0645\u0643\u0646 \u0644\u0647\u0630\u0627 \u0627\u0644\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0648\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0628\u0633\u0644\u0627\u0633\u0629 \u0625\u0644\u0649 \u0648\u0643\u0644\u0627\u0621 \u0628\u0634\u0631\u064a\u064a\u0646 \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629. <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> can handle routine queries, automate tasks, and seamlessly escalate complex issues to human agents when needed.<\/p>\n<p>\u0627\u0633\u062a\u0641\u0627\u062f\u062a \u0645\u0646\u0638\u0645\u0627\u062a \u0639\u0628\u0631 \u0635\u0646\u0627\u0639\u0627\u062a \u0645\u062a\u0646\u0648\u0639\u0629\u060c \u0645\u062b\u0644 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Intuit<\/a>, <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Novartis<\/a>\u060c \u0648 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Medtronic<\/a>\u060c \u0645\u0646 \u0642\u062f\u0631\u0627\u062a ServiceNow \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062f\u0639\u0645\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. <span class=\"qodef-ae-highlighted\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/span> capabilities to enhance customer experiences, reduce support costs, and improve operational efficiency.<\/p>\n<\/section>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191120.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>II. \u0645\u0627\u0630\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0641\u0639\u0644 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u061f<\/h2>\n<p>\u064a\u0639\u062f \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a (AI)\u060c \u0648\u0627\u062c\u0647\u0629 \u0645\u062d\u0627\u062f\u062b\u0629 \u0645\u062a\u0637\u0648\u0631\u0629 \u0645\u0635\u0645\u0645\u0629 \u0644\u0625\u062d\u062f\u0627\u062b \u062b\u0648\u0631\u0629 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. \u064a\u0645\u0643\u0651\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u0642\u0648\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0648\u062a\u0648\u0641\u064a\u0631 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629.<\/p>\n<h3>\u0623. \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/h3>\n<p>\u064a\u0645\u0643\u0646 \u0644\u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643:<\/p>\n<ul>\n<li>\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u062f\u062e\u0644 \u0627\u0644\u0628\u0634\u0631\u064a.<\/li>\n<li>\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629 \u0645\u062b\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%ab%d9%88%d9%91%d8%b1-%d8%b5%d9%88%d8%aa-%d8%b9%d9%84%d8%a7%d9%85%d8%aa%d9%83-%d8%a7%d9%84%d8%aa%d8%ac%d8%a7%d8%b1%d9%8a%d8%a9-%d9%85%d9%86-%d8%ae%d9%84%d8%a7%d9%84-%d8%a5%d8%b7%d9%84%d8%a7%d9%82\/\" target=\"_blank\" rel=\"noopener\">\u0625\u0639\u0627\u062f\u0629 \u062a\u0639\u064a\u064a\u0646 \u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0648\u0631<\/a>, \u062a\u062b\u0628\u064a\u062a \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a\u060c \u0648\u062a\u0643\u0648\u064a\u0646 \u0627\u0644\u0623\u0646\u0638\u0645\u0629\u060c \u0645\u0645\u0627 \u064a\u062d\u0633\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629.<\/li>\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0645\u0639 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM) \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0640 ServiceNow\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u062a\u0646\u0641\u064a\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u062b\u0644 \u0641\u062a\u062d \u0627\u0644\u062d\u0648\u0627\u062f\u062b\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0645\u0642\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u0625\u063a\u0644\u0627\u0642 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u0648\u0644\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629.<\/li>\n<li>\u062a\u0642\u062f\u064a\u0645 \u062a\u0648\u0635\u064a\u0627\u062a \u0634\u062e\u0635\u064a\u0629 \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0633\u064a\u0627\u0642\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0648\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u060c \u0648\u0645\u0648\u0642\u0639\u0647\u060c \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647 \u0627\u0644\u062a\u0627\u0631\u064a\u062e\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/li>\n<li>\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062e\u0648\u0627\u0631\u0632\u0645\u064a\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0629 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a.<\/li>\n<li>\u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u062a\u0633\u0642\u0629 \u0648\u0645\u062d\u0644\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0645\u0646\u0627\u0637\u0642.<\/li>\n<li>\u0627\u0633\u062a\u063a\u0644\u0627\u0644 \u0642\u062f\u0631\u0627\u062a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLP) \u0648\u0641\u0647\u0645 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLU) \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0641\u0647\u0645 \u0646\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0628\u062f\u0642\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0633\u0644\u0633\u0629 \u0648\u0641\u0639\u0627\u0644\u0629.<\/li>\n<\/ul>\n<p>\u0648\u0641\u0642\u064b\u0627 \u0644\u062f\u0644\u064a\u0644 \u0633\u0648\u0642 \u062c\u0627\u0631\u062a\u0646\u0631 \u0644\u0639\u0627\u0645 2022 \u0644\u0644\u0645\u0633\u0627\u0639\u062f\u064a\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \"\u0623\u0635\u0628\u062d \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0648\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0648\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 (VCAs) \u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0645\u0639 \u0633\u0639\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641.\" \u064a\u062a\u0645\u0627\u0634\u0649 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u0647\u0630\u0627 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639.<\/p>\n<h3>\u0628. \u062a\u0648\u062b\u064a\u0642 \u062f\u0631\u062f\u0634\u0629 ServiceNow<\/h3>\n<p>\u062a\u0648\u0641\u0631 ServiceNow \u0648\u062b\u0627\u0626\u0642 \u0634\u0627\u0645\u0644\u0629 <a href=\"https:\/\/docs.servicenow.com\/bundle\/orlando-platform-user-experience\/page\/build\/applications\/virtual-agent-desktop\/concept\/virtual-agent-desktop.html\" target=\"_blank\" rel=\"noopener\">\u0627\u0644\u0648\u062b\u0627\u0626\u0642<\/a> \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0646\u0641\u064a\u0630 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u062a\u063a\u0637\u064a \u0647\u0630\u0647 \u0627\u0644\u0648\u062b\u0627\u0626\u0642 \u062c\u0648\u0627\u0646\u0628 \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643:<\/p>\n<ul>\n<li>\u0625\u0639\u062f\u0627\u062f \u0648\u062a\u0643\u0648\u064a\u0646 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/li>\n<li>\u0625\u0646\u0634\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0648\u0627\u0644\u0645\u0648\u0627\u0636\u064a\u0639<\/li>\n<li>\u062f\u0645\u062c \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u062a\u0637\u0628\u064a\u0642\u0627\u062a ServiceNow \u0627\u0644\u0623\u062e\u0631\u0649 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/li>\n<li>\u062a\u062e\u0635\u064a\u0635 \u0633\u0644\u0648\u0643 \u0648\u0645\u0638\u0647\u0631 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/li>\n<li>\u062a\u062d\u0644\u064a\u0644 \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0621 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n<li>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0648\u0627\u0644\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0644\u062a\u0635\u0645\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u0639\u0627\u0644\u0629<\/li>\n<\/ul>\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0642\u062f\u0645 ServiceNow \u0645\u062c\u062a\u0645\u0639\u064b\u0627 \u0645\u062e\u0635\u0635\u064b\u0627 \u0644\u0640 <a href=\"https:\/\/hi.service-now.com\/kb_view.do?sysparm_article=KB0791975\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a> \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0648\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0645\u062d\u062a\u0631\u0641\u064a ServiceNow \u0627\u0644\u0622\u062e\u0631\u064a\u0646. \u064a\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0645\u0635\u062f\u0631\u064b\u0627 \u0642\u064a\u0645\u064b\u0627 \u0644\u0644\u062a\u0639\u0644\u0645\u060c \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639 \u0628\u0623\u062d\u062f\u062b \u0627\u0644\u062a\u0637\u0648\u0631\u0627\u062a \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a.<\/p>\n<\/section>\n<h3>\u0645\u0627 \u0647\u0648 \u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u061f<\/h3>\n<p>\u0623 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%ab%d9%88%d9%91%d8%b1-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%ae%d8%a7%d8%b5%d8%a9-%d8%a8%d9%83-%d9%85%d9%86-%d8%ae%d9%84%d8%a7%d9%84-%d8%a7%d8%ad\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/a> \u0647\u064a \u062d\u0644 \u0630\u0643\u0627\u0621 \u0627\u0635\u0637\u0646\u0627\u0639\u064a (AI) \u0645\u062d\u0627\u062f\u062b\u064a \u0645\u0635\u0645\u0645 \u0644\u0645\u062d\u0627\u0643\u0627\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a. \u0645\u062f\u0639\u0648\u0645\u064b\u0627 \u0628\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLP) \u0648\u062e\u0648\u0627\u0631\u0632\u0645\u064a\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a\u060c \u064a\u0645\u0643\u0646 \u0644\u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u0641\u0647\u0645 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u060c \u0648\u0627\u0633\u062a\u062e\u0631\u0627\u062c \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0645\u0646 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0633\u064a\u0627\u0642\u064a\u0629.<\/p>\n<p>\u062a\u062d\u062f\u062b \u062f\u0631\u062f\u0634\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u062b\u0648\u0631\u0629 \u0641\u064a \u0637\u0631\u064a\u0642\u0629 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0647\u0627\u060c \u062d\u064a\u062b \u062a\u0642\u062f\u0645 \u062a\u0648\u0627\u0641\u0631\u064b\u0627 \u0639\u0644\u0649 \u0645\u062f\u0627\u0631 \u0627\u0644\u0633\u0627\u0639\u0629 \u0648\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0641\u0648\u0631\u064a\u0629. \u0648\u0641\u0642\u064b\u0627 \u0644\u062f\u0631\u0627\u0633\u0629 \u0645\u0646 <a href=\"https:\/\/www.ibm.com\/topics\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">\u0622\u064a \u0628\u064a \u0625\u0645<\/a>, \u064a\u0645\u0643\u0646 \u0644\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u062d\u0644 \u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 80% \u0645\u0646 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u062d\u0631\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u064b\u0627. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0642\u0631\u064a\u0631 \u0645\u0646 <a href=\"https:\/\/www.juniperresearch.com\/researchstore\/innovation-disruption\/chatbots\/subscription\" target=\"_blank\" rel=\"noopener noreferrer\">Juniper Research<\/a> \u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0627\u0644\u062a\u064a \u0633\u062a\u0633\u0627\u0639\u062f \u0641\u064a\u0647\u0627 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0648\u0641\u0648\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u062a\u0632\u064a\u062f \u0639\u0646 $8 \u0645\u0644\u064a\u0627\u0631 \u062f\u0648\u0644\u0627\u0631 \u0633\u0646\u0648\u064a\u064b\u0627 \u0628\u062d\u0644\u0648\u0644 \u0639\u0627\u0645 2022 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u062a\u062c\u0632\u0626\u0629\u060c \u0648\u0627\u0644\u0628\u0646\u0648\u0643\u060c \u0648\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629.<\/p>\n<p>\u064a\u0645\u0643\u0646 \u0644\u0647\u0630\u0647 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0645\u0647\u0627\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u062b\u0644 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\u060c \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u0648\u0635\u064a\u0627\u062a \u0645\u062e\u0635\u0635\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644\u060c \u0648\u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c <a href=\"https:\/\/messengerbot.app\/ar\/chatbot-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0644\u0644\u062e\u062f\u0645\u0629<\/a> \u062a\u0642\u062f\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u0631\u064a\u062d\u0629 \u0648\u062c\u0630\u0627\u0628\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0631\u0636\u0627\u0647\u0645 \u0627\u0644\u0639\u0627\u0645.<\/p>\n<h4>\u0623. \u062e\u062f\u0645\u0629 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a ServiceNow<\/h4>\n<p><a href=\"https:\/\/messengerbot.app\/ar\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0628\u0648\u062a \u0645\u0627\u0633\u0646\u062c\u0631<\/a> \u0641\u064a \u0637\u0644\u064a\u0639\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0644\u0644\u062e\u062f\u0645\u0629\u060c \u062d\u064a\u062b \u062a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646\u0635\u0629 \u0642\u0648\u064a\u0629 \u0648\u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u0625\u0646\u0634\u0627\u0621 \u0648\u0646\u0634\u0631 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0645\u062d\u0627\u062f\u062b\u0629 \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a. \u0625\u0646 <a href=\"https:\/\/messengerbot.app\/ar\/servicenow-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a> \u064a\u062a\u0643\u0627\u0645\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0645\u0639 \u0645\u0646\u0635\u0629 ServiceNow\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0641\u0639\u0627\u0644 \u0648\u0645\u062e\u0635\u0635.<\/p>\n<p>\u0645\u0639 <a href=\"https:\/\/messengerbot.app\/ar\/servicenow-chatbot-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0648\u062b\u0627\u0626\u0642 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a ServiceNow<\/a> \u0648\u0645\u0648\u0627\u062c\u0647\u0629 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0643\u0648\u064a\u0646 \u0648\u062a\u062e\u0635\u064a\u0635 \u0631\u0648\u0628\u0648\u062a\u0627\u062a\u0647\u0627 \u0628\u0633\u0647\u0648\u0644\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0627 \u0627\u0644\u0645\u062d\u062f\u062f\u0629. \u0645\u0646 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u0639\u0642\u062f\u0629\u060c \u062a\u0633\u062a\u0641\u064a\u062f \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a ServiceNow \u0645\u0646 \u0642\u062f\u0631\u0627\u062a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0641\u0647\u0645 \u0646\u0648\u0627\u064a\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u062f\u0642\u064a\u0642\u0629 \u0648\u0645\u0644\u0627\u0626\u0645\u0629.<\/p>\n<h4>\u0628. \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a ServiceNow<\/h4>\n<p>\u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0640 <a href=\"https:\/\/messengerbot.app\/ar\/servicenow-chat-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 ServiceNow<\/a> \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0647\u0648 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0627\u0645\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u064b\u0627\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0623\u0648\u0642\u0627\u062a \u062d\u0644 \u0623\u0633\u0631\u0639 \u0648\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0642\u062f\u0645 \u0645\u0646\u0635\u062a\u0646\u0627 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0633\u0627\u0639\u062f \u062f\u0631\u062f\u0634\u0629 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0635\u0648\u0631 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0643\u0627\u062a\u0628 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u062c\u0645\u0648\u0639\u0629 \u0634\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644. <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a> platform offers a range of AI services, including a multilingual AI chat assistant, AI image generation, and an AI writer, providing businesses with a comprehensive suite of tools to elevate their customer service and engagement strategies.<\/p>\n<h2>\u0627\u0644\u0631\u0627\u0628\u0639. \u0645\u0627 \u0647\u0648 \u0623\u0641\u0636\u0644 \u0631\u0648\u0628\u0648\u062a \u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0622\u0646\u061f<\/h2>\n<p>\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0623\u0641\u0636\u0644 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642\u060c \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062d\u0642 \u0627\u0644\u0646\u0638\u0631. \u0641\u064a Messenger Bot\u060c \u0646\u0641\u062e\u0631 \u0628\u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u0635\u0629 \u0645\u062a\u0637\u0648\u0631\u0629 \u062a\u0645\u0643\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0628\u0633\u064a\u0637 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0627 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629.<\/p>\n<p>\u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0627\u0644\u0627\u0639\u062a\u0631\u0627\u0641 \u0628\u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a \u0627\u0644\u0630\u064a \u064a\u0642\u0648\u0645 \u0628\u0647 \u0642\u0627\u062f\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Claude \u0645\u0646 Anthropic<\/a> \u064a\u0639\u062a\u0628\u0631 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0648\u0627\u062d\u062f\u064b\u0627 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u062a\u0642\u062f\u0645\u064b\u0627\u060c \u062d\u064a\u062b \u064a\u062a\u0641\u0648\u0642 \u0641\u064a \u0627\u0644\u0641\u0647\u0645 \u0627\u0644\u0633\u064a\u0627\u0642\u064a \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u062f\u0642\u064a\u0642\u0629 \u0639\u0628\u0631 \u0645\u0648\u0627\u0636\u064a\u0639 \u0645\u062a\u0646\u0648\u0639\u0629. <a href=\"https:\/\/ai.googleblog.com\/2021\/06\/lamda-towards-safe-grounded-and-high.html\" target=\"_blank\" rel=\"noopener\">LaMDA \u0645\u0646 \u062c\u0648\u062c\u0644<\/a> \u0647\u0648 \u0631\u0648\u0628\u0648\u062a \u0645\u062d\u0627\u062f\u062b\u0629 \u0622\u062e\u0631 \u0631\u0627\u0626\u0639 \u064a\u0633\u062a\u0641\u064a\u062f \u0645\u0646 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0625\u0638\u0647\u0627\u0631 \u0642\u062f\u0631\u0627\u062a \u062d\u0648\u0627\u0631 \u0645\u0641\u062a\u0648\u062d \u0645\u062b\u064a\u0631\u0629 \u0644\u0644\u0625\u0639\u062c\u0627\u0628 \u0648\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629.<\/p>\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062f\u0633\u062a\u0648\u0631\u064a \u0645\u0646 Anthropic<\/a> \u062a\u0645 \u062a\u0635\u0645\u064a\u0645\u0647 \u0644\u064a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0627\u0644\u0642\u064a\u0645 \u0627\u0644\u0625\u0646\u0633\u0627\u0646\u064a\u0629 \u0648\u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0627\u0644\u0623\u062e\u0644\u0627\u0642\u064a\u0629\u060c \u0645\u0639 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0645\u0646 \u0633\u0648\u0621 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645. <a href=\"https:\/\/openai.com\/blog\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">ChatGPT \u0645\u0646 OpenAI<\/a> \u0644\u0642\u062f \u0627\u0643\u062a\u0633\u0628 \u0623\u064a\u0636\u064b\u0627 \u0634\u0639\u0628\u064a\u0629 \u0648\u0627\u0633\u0639\u0629 \u0628\u0633\u0628\u0628 \u0645\u0631\u0648\u0646\u062a\u0647 \u0639\u0628\u0631 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0645\u0645\u0627 \u064a\u0638\u0647\u0631 \u0645\u0647\u0627\u0631\u0627\u062a \u0631\u0627\u0626\u0639\u0629 \u0641\u064a \u0641\u0647\u0645 \u0627\u0644\u0644\u063a\u0629 \u0648\u062a\u0648\u0644\u064a\u062f\u0647\u0627.<\/p>\n<p>\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0627\u0644\u0628\u0627\u0631\u0632\u064a\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 <a href=\"https:\/\/deeppavlov.ai\/\" target=\"_blank\" rel=\"noopener\">\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0639\u0645\u064a\u0642 \u0645\u0646 DeepPavlov<\/a>, \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u0641\u064a\u062f \u0645\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0639\u0627\u0637\u0641\u064a \u0648\u0627\u0644\u0648\u0639\u064a \u0627\u0644\u0633\u064a\u0627\u0642\u064a \u0644\u0644\u062d\u0648\u0627\u0631 \u0627\u0644\u062c\u0630\u0627\u0628 \u0648\u0627\u0644\u0634\u062e\u0635\u064a\u060c \u0648 <a href=\"https:\/\/pandorabots.com\/\" target=\"_blank\" rel=\"noopener\">Pandorabots<\/a>, \u0645\u0646\u0635\u0629 \u0631\u0648\u0628\u0648\u062a \u0645\u062d\u0627\u062f\u062b\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0628\u062f\u0631\u062c\u0629 \u0639\u0627\u0644\u064a\u0629 \u0645\u0639 \u0642\u062f\u0631\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0641\u064a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a.<\/p>\n<h3>\u0623. \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0641\u064a ServiceNow<\/h3>\n<p>\u0641\u064a Messenger Bot\u060c \u0646\u0641\u062e\u0631 \u0628\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u0641\u064a <a href=\"https:\/\/messengerbot.app\/ar\/\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a> \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u0648\u064a\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627. \u062a\u0645 \u062a\u0635\u0645\u064a\u0645 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062f\u064a\u0646\u0627 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0633\u0644\u0633\u0629 \u062a\u0634\u0628\u0647 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0648\u0633\u0627\u0626\u0637 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644.<\/p>\n<p>\u0645\u0639 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0644\u062f\u064a\u0646\u0627 <a href=\"https:\/\/messengerbot.app\/ar\/#features\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/a> \u0646\u0642\u062f\u0645 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u062d\u0631\u0631 \u0645\u0648\u0627\u0631\u062f \u0642\u064a\u0645\u0629 \u0644\u0645\u0647\u0627\u0645 \u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u064b\u0627. \u064a\u0645\u0643\u0646 \u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0644\u062f\u064a\u0646\u0627 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0634\u064a\u0621 \u0645\u0646 \u062a\u062a\u0628\u0639 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0625\u0644\u0649 \u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0648\u0625\u0635\u0644\u0627\u062d\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0644\u0648\u0644\u064b\u0627 \u0641\u0648\u0631\u064a\u0629 \u0648\u064a\u0631\u062a\u0642\u064a \u0628\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0627\u0644\u0639\u0627\u0645\u0629.<\/p>\n<p>\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a7%d9%84%d8%aa%d8%b3%d8%b9%d9%8a%d8%b1\/\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a> \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u0643\u064a\u064a\u0641 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u0639 \u0635\u0648\u062a \u0639\u0644\u0627\u0645\u062a\u0647\u0627 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0627 \u0627\u0644\u0645\u062d\u062f\u062f\u0629. \u0646\u062d\u0646 \u0646\u0641\u0647\u0645 \u0623\u0646 \u0643\u0644 \u0634\u0631\u0643\u0629 \u0641\u0631\u064a\u062f\u0629 \u0645\u0646 \u0646\u0648\u0639\u0647\u0627\u060c \u0648\u0644\u0647\u0630\u0627 \u0646\u0642\u062f\u0645 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0645\u0631\u0646\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0648\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629.<\/p>\n<h3>\u0628. \u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/h3>\n<p>\u0641\u064a \u062c\u0648\u0647\u0631 <a href=\"https:\/\/messengerbot.app\/ar\/\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/a> \u062a\u062a\u062c\u0644\u0649 \u0627\u0644\u062a\u0632\u0627\u0645 \u0639\u0645\u064a\u0642 \u0628\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629. \u0625\u0646 <a href=\"https:\/\/messengerbot.app\/ar\/servicenow-virtual-agent-pricing\/\" target=\"_blank\" rel=\"noopener\">\u0623\u0633\u0639\u0627\u0631 \u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/a> \u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u0643\u0648\u0646 \u0645\u062a\u0627\u062d\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0623\u0646 \u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u062c\u0645\u064a\u0639 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0642\u0648\u0629 \u0627\u0644\u062a\u062d\u0648\u064a\u0644\u064a\u0629 \u0644\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a.<\/p>\n<p>\u062a\u062a\u0645\u062b\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%af%d8%b1%d9%88%d8%b3-%d8%b1%d9%88%d8%a8%d9%88%d8%aa-%d8%a7%d9%84%d9%85%d8%b1%d8%a7%d8%b3%d9%84%d8%a9\/\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/a> \u062d\u0644\u0648\u0644\u0646\u0627 \u0641\u064a \u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0648\u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629\u060c \u062a\u0635\u0628\u062d \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0644\u062f\u064a\u0646\u0627 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0641\u064a \u0641\u0647\u0645 \u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0623\u0643\u062b\u0631 \u062f\u0642\u0629 \u0648\u062a\u062e\u0635\u064a\u0635\u064b\u0627.<\/p>\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0642\u062f\u0645 \u0645\u0646\u0635\u062a\u0646\u0627 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0633\u0627\u0639\u062f \u062f\u0631\u062f\u0634\u0629 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0635\u0648\u0631 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0643\u0627\u062a\u0628 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u062c\u0645\u0648\u0639\u0629 \u0634\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644. <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a7%d9%84%d8%aa%d8%b3%d9%88%d9%8a%d9%82%d9%8a\/\" target=\"_blank\" rel=\"noopener\">\u0648\u0643\u064a\u0644 \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0646 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648<\/a> \u062a\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0645\u0646\u0635\u0629 \u0628\u0633\u0644\u0627\u0633\u0629 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0648\u0645\u0646\u0635\u0627\u062a \u062e\u062f\u0645\u0629 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href=\"https:\/\/docs.servicenow.com\/bundle\/paris-platform-user-chat\/page\/product\/conversation-workspace\/concept\/virtual-agent-conversations.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a>.<\/li>\n<li>\u0642\u0645 \u0628\u062a\u0643\u0648\u064a\u0646 \u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0627\u0633\u0645\u060c \u0648\u0627\u0644\u0648\u0635\u0641\u060c \u0648\u0625\u0639\u062f\u0627\u062f\u0627\u062a \u0627\u0644\u0644\u063a\u0629.<\/li>\n<li>\u0635\u0645\u0645 \u062a\u062f\u0641\u0642 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0635\u0645\u0645 \u0627\u0644\u062a\u062f\u0641\u0642 \u0627\u0644\u0645\u0631\u0626\u064a 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href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a> \u0628\u0645\u0648\u0627\u0636\u064a\u0639 \u062c\u062f\u064a\u062f\u0629 \u0648\u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0644\u062a\u062d\u0633\u064a\u0646 \u062f\u0642\u062a\u0647\u0627 \u0648\u0641\u0639\u0627\u0644\u064a\u062a\u0647\u0627 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u0627\u0633\u062a\u0634\u0627\u0631\u0629 \u0648\u062b\u0627\u0626\u0642 \u0633\u064a\u0631\u0641\u064a\u0633 \u0646\u0627\u0648 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href=\"https:\/\/www.servicenow.com\/solutions\/customer-service-management.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/p>\n<p>\u062a\u062a\u0645\u062b\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0645\u0632\u0627\u064a\u0627 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0631\u0648\u0628\u0648\u062a ServiceNow \u0641\u064a \u0642\u062f\u0631\u062a\u0647 \u0639\u0644\u0649 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0645\u0639 \u0645\u0646\u0635\u0629 ServiceNow\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u062a\u062c\u0631\u0628\u0629 \u0645\u0648\u062d\u062f\u0629 \u0648\u0645\u062a\u0643\u0627\u0645\u0644\u0629. \u064a\u0636\u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0623\u0646 \u0627\u0644\u0631\u0648\u0628\u0648\u062a \u0644\u062f\u064a\u0647 \u0627\u0644\u0648\u0635\u0648\u0644 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\u062a\u062a\u0642\u0627\u0636\u0649 ServiceNow \u0631\u0633\u0648\u0645\u064b\u0627 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0623\u0648 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0633\u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a.<\/li>\n<li>\u0645\u064a\u0632\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629: \u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062b\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLP)\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 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\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0641\u064a ServiceNow<\/h3>\n<p>\u062a\u0642\u062f\u0645 ServiceNow \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u062a\u0633\u0645\u062d \u0644\u0644\u0645\u0637\u0648\u0631\u064a\u0646 \u0628\u062f\u0645\u062c \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0623\u0646\u0638\u0645\u0629 \u0645\u062e\u062a\u0644\u0641\u0629. \u0647\u0630\u0627 <a href=\"https:\/\/developer.servicenow.com\/dev.do#!\/reference\/api\/orlando\/virtual-agent\/concept\/c_VirtualAgentAPI\" target=\"_blank\" rel=\"noopener\">\u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 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\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0641\u064a ServiceNow\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0628\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0648\u062a\u0628\u0627\u062f\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/li>\n<li>\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629: \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0637\u0648\u0631\u064a\u0646 \u0628\u0646\u0627\u0621 \u0645\u0647\u0627\u0631\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062d\u0627\u062f\u062b\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u062e\u0635\u0635 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/li>\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631: \u062a\u0648\u0641\u0631 \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0621 \u0648\u0643\u064a\u0644\u0647\u0627 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a.<\/li>\n<\/ol>\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0648\u0638\u0627\u0626\u0641 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627\u060c \u0648\u062f\u0645\u062c\u0647\u0627 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0642\u0627\u0626\u0645\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u0633\u062a\u062e\u062f\u0645 \u0623\u0643\u062b\u0631 \u0633\u0644\u0627\u0633\u0629 \u0648\u0634\u062e\u0635\u064a\u0629.<\/p>\n<h3>B. \u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0648\u0643\u064a\u0644 ITSM \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/h3>\n<p>\u064a\u0644\u0639\u0628 \u0648\u0643\u064a\u0644 ServiceNow \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0623\u062a\u0645\u062a\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 <a href=\"https:\/\/www.servicenow.com\/products\/it-service-management.html\" target=\"_blank\" rel=\"noopener\">\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0648\u0643\u064a\u0644 ITSM \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a<\/a>, \u064a\u0645\u0643\u0646 \u0644\u0641\u0631\u0642 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0630\u0627\u062a\u064a \u0641\u0639\u0627\u0644\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u062d\u0644\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n<p>\u0628\u0639\u0636 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a 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\u0627\u0644\u064a\u062f\u0648\u064a\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0639\u0627\u0645\u0629. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u0645\u0643\u0646 \u062f\u0645\u062c \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0641\u064a ITSM \u0645\u0646 ServiceNow\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0645\u0646 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0648\u062a\u0628\u0627\u062f\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0633\u0644\u0633.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ar\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisPostTitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, providing exceptional customer service is paramount for businesses to thrive. ServiceNow, a leading enterprise software company, has revolutionized the way organizations interact with their customers through its cutting-edge Virtual Agent. This intelligent chatbot harnesses the power of AI and natural language processing to deliver seamless, personalized support experiences. By leveraging [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252622,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/252621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=252621"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/252621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/252622"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=252621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=252621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=252621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}