{"id":257156,"date":"2025-09-15T07:19:35","date_gmt":"2025-09-15T14:19:35","guid":{"rendered":"https:\/\/messengerbot.app\/essential-kpis-for-it-support-measuring-success-and-driving-improvement-in-technical-support-teams\/"},"modified":"2025-09-15T07:19:35","modified_gmt":"2025-09-15T14:19:35","slug":"%d8%a7%d9%84%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%b3%d8%a7%d8%b3%d9%8a%d8%a9-%d9%84%d9%82%d9%8a%d8%a7%d8%b3-%d8%a7%d9%84%d9%86%d8%ac%d8%a7%d8%ad-%d9%88%d8%af%d9%81%d8%b9-%d8%a7","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ar\/essential-kpis-for-it-support-measuring-success-and-driving-improvement-in-technical-support-teams\/","title":{"rendered":"\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a: 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\u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646. \u0625\u0644\u064a\u0643 \u0628\u0639\u0636 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0647\u0627\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u064a\u0631\u0643\u0632 \u0639\u0644\u064a\u0647\u0627 \u0643\u0644 \u0645\u0648\u0638\u0641 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a:<\/p>\n<ol>\n<li><strong>\u0648\u0642\u062a \u062d\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631<\/strong>: \u064a\u0642\u064a\u0633 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u062d\u0644 \u062a\u0630\u0627\u0643\u0631 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u0634\u064a\u0631 \u0648\u0642\u062a \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0642\u0644 \u0625\u0644\u0649 \u0643\u0641\u0627\u0621\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0648\u0627\u0631\u062f. \u0648\u0641\u0642\u064b\u0627 \u0644\u062f\u0631\u0627\u0633\u0629 \u0628\u0648\u0627\u0633\u0637\u0629 <a href=\"https:\/\/www.thinkhdi.com\" target=\"_blank\" rel=\"noopener\">\u0645\u0624\u0634\u0631 \u0627\u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629<\/a>, \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0639\u0645\u0644\u064a\u0627\u062a \u0641\u0639\u0627\u0644\u0629 \u0644\u062d\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631.<\/li>\n<li><strong>\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0645\u0646 \u0623\u0648\u0644 \u0645\u0643\u0627\u0644\u0645\u0629 (FCR)<\/strong>: \u0647\u0630\u0627 \u0627\u0644\u0645\u0624\u0634\u0631 \u064a\u062a\u062a\u0628\u0639 \u0646\u0633\u0628\u0629 \u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644. \u062a\u0631\u062a\u0628\u0637 \u0645\u0639\u062f\u0644\u0627\u062a \u062d\u0644 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0628\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. \u062a\u0634\u064a\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0645\u0646 <a href=\"https:\/\/www.servicedeskinstitute.com\" target=\"_blank\" rel=\"noopener\">\u0645\u0639\u0647\u062f \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062f\u0639\u0645<\/a> \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0645\u0639\u062f\u0644\u0627\u062a \u062d\u0644 \u0642\u0636\u0627\u064a\u0627 \u0623\u0639\u0644\u0649 \u0645\u0646 70% \u062a\u0631\u0649 \u0627\u0631\u062a\u0628\u0627\u0637\u064b\u0627 \u0645\u0628\u0627\u0634\u0631\u064b\u0627 \u0645\u0639 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li><strong>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong>: \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u064a\u0642\u064a\u0633 \u0631\u0636\u0627 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0639\u0627\u062f\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a. \u064a\u064f\u0639\u062a\u0628\u0631 \u0645\u0639\u062f\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0627\u0644\u0630\u064a \u064a\u062a\u062c\u0627\u0648\u0632 80% \u0645\u0645\u062a\u0627\u0632\u064b\u0627 \u0648\u064a\u0639\u0643\u0633 \u0642\u062f\u0631\u0629 \u0642\u0633\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0644\u0649 \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u064a\u064f\u0638\u0647\u0631 <a href=\"https:\/\/www.theacsi.org\" target=\"_blank\" rel=\"noopener\">\u0645\u0624\u0634\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a (ACSI)<\/a> \u0623\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0645\u0639\u0646\u0648\u064a\u0627\u062a \u0644\u062f\u0649 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/li>\n<li><strong>\u0648\u0642\u062a \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0634\u0628\u0643\u0629<\/strong>: \u0647\u0630\u0627 \u0627\u0644\u0645\u0624\u0634\u0631 \u064a\u0642\u064a\u0633 \u0646\u0633\u0628\u0629 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0643\u0648\u0646 \u0641\u064a\u0647 \u0627\u0644\u0634\u0628\u0643\u0629 \u062a\u0639\u0645\u0644 \u0648\u0645\u062a\u0627\u062d\u0629 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646. \u0627\u0644\u0633\u0639\u064a \u0644\u062a\u062d\u0642\u064a\u0642 99.9% \u0645\u0646 \u0648\u0642\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u0641\u064a \u0627\u0644\u0635\u0646\u0627\u0639\u0629\u060c \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0627\u0644\u062a\u0648\u0642\u0641 \u0625\u0644\u0649 \u062e\u0633\u0627\u0626\u0631 \u0643\u0628\u064a\u0631\u0629 \u0641\u064a \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629. \u0648\u0641\u0642\u064b\u0627 \u0644\u0640 <a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">Gartner<\/a>, \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0635\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u0648\u0642\u0641 \u0625\u0644\u0649 \u0622\u0644\u0627\u0641 \u0627\u0644\u062f\u0648\u0644\u0627\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u062f\u0642\u064a\u0642\u0629\u060c \u0645\u0645\u0627 \u064a\u0628\u0631\u0632 \u0623\u0647\u0645\u064a\u0629 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633.<\/li>\n<li><strong>\u0632\u0645\u0646 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0641\u064a \u0627\u0644\u0634\u0628\u0643\u0629<\/strong>: \u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0633\u062a\u063a\u0631\u0642\u0647 \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0634\u0628\u0643\u0629. \u064a\u0639\u062a\u0628\u0631 \u0632\u0645\u0646 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u0645\u0646\u062e\u0641\u0636 \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a\u060c \u062e\u0627\u0635\u0629\u064b \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629. \u062a\u0642\u0631\u064a\u0631 \u0645\u0646 <a href=\"https:\/\/www.cisco.com\" target=\"_blank\" rel=\"noopener\">\u0633\u064a\u0633\u0643\u0648<\/a> \u062a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0623\u0646 \u062a\u0642\u0644\u064a\u0644 \u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a.<\/li>\n<\/ol>\n<h2>\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a: \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a<\/h2>\n<p>\u0625\u0646 \u062a\u0646\u0641\u064a\u0630 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u0642\u0637 \u0641\u064a \u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062f\u0627\u0621\u060c \u0628\u0644 \u064a\u0648\u0641\u0631 \u0623\u064a\u0636\u064b\u0627 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u0644\u062a\u062d\u0633\u064a\u0646. \u0625\u0644\u064a\u0643 \u0628\u0639\u0636 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0648\u0627\u0642\u0639\u064a\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a:<\/p>\n<ul>\n<li><strong>\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645<\/strong>: \u062a\u062a\u0628\u0639 \u0639\u062f\u062f \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u062d\u062f\u062f\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0630\u0631\u0648\u0629 \u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062f\u0639\u0645. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u064f\u0641\u064a\u062f \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0648\u0627\u0631\u062f.<\/li>\n<li><strong>\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0627\u0644\u062f\u0639\u0645<\/strong>: \u0642\u064a\u0627\u0633 \u0646\u062c\u0627\u062d \u0645\u0634\u0627\u0631\u064a\u0639 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 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alt=\"\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u0645\u0627 \u0647\u064a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062c\u064a\u062f\u0629 \u0644\u0642\u0633\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f<\/h2>\n<p>\u0641\u0647\u0645 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 <strong>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 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\u0648\u0641\u0642\u064b\u0627 \u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u062c\u0631\u0627\u0647\u0627 \u0645\u062c\u0644\u0633 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0625\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631.<\/li>\n<li><strong>\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 (AHT)<\/strong>: \u064a\u062a\u062a\u0628\u0639 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0648\u0642\u062a \u0627\u0644\u062d\u062f\u064a\u062b \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629. \u064a\u0639\u062f \u062a\u062d\u0633\u064a\u0646 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. \u062a\u0634\u064a\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0645\u0646 \u0627\u0644\u0645\u0639\u0647\u062f \u0627\u0644\u062f\u0648\u0644\u064a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0623\u0646 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u062a\u0648\u0627\u0632\u0646 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u062d\u0633\u0646 \u0643\u0644 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621.<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong>: \u062a\u0642\u064a\u0633 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u062f\u0639\u0645\u060c \u0648\u0639\u0627\u062f\u0629 \u0645\u0627 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0639\u062a\u0628\u0631 \u062f\u0631\u062c\u0629 CSAT \u0641\u0648\u0642 80 \u0645\u0645\u062a\u0627\u0632\u0629. \u064a\u0634\u064a\u0631 \u0645\u0624\u0634\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a (ACSI) \u0625\u0644\u0649 \u0623\u0646 \u062f\u0631\u062c\u0627\u062a CSAT \u0627\u0644\u0623\u0639\u0644\u0649 \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/li>\n<\/ol>\n<p>\u062a\u0639\u062a\u0628\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0621 \u0645\u0648\u0638\u0641\u064a \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0636\u0645\u0627\u0646 \u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0643\u0644 \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0631\u0624\u0649 \u062d\u0648\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/#features\">\u0645\u064a\u0632\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/a>, \u0627\u0633\u062a\u0643\u0634\u0641 \u0639\u0631\u0648\u0636\u0646\u0627.<\/p>\n<h3>\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a: \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a<\/h3>\n<p>\u0627\u0644\u062a\u0646\u0641\u064a\u0630 <strong>\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/strong> \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0627\u0644\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. \u0625\u0644\u064a\u0643 \u0628\u0639\u0636 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0629:<\/p>\n<ol>\n<li><strong>\u0645\u0624\u0634\u0631 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u0635\u0627\u0641\u064a (NPS)<\/strong>: \u064a\u0642\u064a\u0645 NPS \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644 \u062a\u0648\u0635\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0644\u0622\u062e\u0631\u064a\u0646. \u062a\u0639\u0643\u0633 \u062f\u0631\u062c\u0629 NPS \u0627\u0644\u0623\u0639\u0644\u0649 \u0633\u0645\u0639\u0629 \u0642\u0648\u064a\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0641\u0642\u064b\u0627 \u0644\u0634\u0631\u0643\u0629 Bain &amp; Company\u060c \u062a\u0645\u064a\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u062f\u0631\u062c\u0627\u062a NPS \u0639\u0627\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0645\u0648 \u0628\u0634\u0643\u0644 \u0623\u0633\u0631\u0639 \u0645\u0646 \u0645\u0646\u0627\u0641\u0633\u064a\u0647\u0627.<\/li>\n<li><strong>\u062d\u062c\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631<\/strong>: \u064a\u0633\u0627\u0639\u062f \u0645\u0631\u0627\u0642\u0628\u0629 \u0639\u062f\u062f \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u0633\u062a\u0644\u0645\u0629 \u0639\u0644\u0649 \u0645\u062f\u0649 \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0645\u062d\u062f\u062f\u0629 \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0641\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0645\u0648\u0627\u0631\u062f. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u062c\u0647 \u062a\u062d\u0644\u064a\u0644 \u062d\u062c\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628.<\/li>\n<li><strong>Response Time<\/strong>: \u064a\u062a\u062a\u0628\u0639 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0644\u0631\u062f \u0639\u0644\u0649 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0639\u062a\u0628\u0631 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0643\u0645\u0627 \u0623\u0628\u0631\u0632\u062a \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0645\u0646 Zendesk\u060c \u0627\u0644\u062a\u064a \u062a\u0638\u0647\u0631 \u0623\u0646 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0623\u0633\u0631\u0639 \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u062d\u062a\u0641\u0627\u0638 \u0623\u0639\u0644\u0649 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ol>\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u0623\u062f\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0623\u0642\u0633\u0627\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0648\u0636\u0645\u0627\u0646 \u062a\u0644\u0628\u064a\u062a\u0647\u0627 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0647\u0627 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644. \u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062d\u0648\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%af%d8%b1%d9%88%d8%b3-%d8%b1%d9%88%d8%a8%d9%88%d8%aa-%d8%a7%d9%84%d9%85%d8%b1%d8%a7%d8%b3%d9%84%d8%a9\/\">\u0627\u0644\u062f\u0631\u0648\u0633 \u0627\u0644\u062a\u0639\u0644\u064a\u0645\u064a\u0629 \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<\/a>, \u062a\u062d\u0642\u0642 \u0645\u0646 \u0645\u0648\u0627\u0631\u062f\u0646\u0627.<\/p>\n<h2>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u0645\u0648\u0638\u0641 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a: \u0641\u0647\u0645 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\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a:<\/p>\n<p>\u2013 **\u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631**: \u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u0645\u0646 \u0642\u0628\u0644 \u0643\u0644 \u0639\u0627\u0645\u0644 \u062f\u0639\u0645 \u0636\u0645\u0646 \u0625\u0637\u0627\u0631 \u0632\u0645\u0646\u064a \u0645\u062d\u062f\u062f. \u062a\u0634\u064a\u0631 \u0646\u0633\u0628\u0629 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0645\u0647\u0627\u0631\u0627\u062a \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0648\u0627\u0644\u0643\u0641\u0627\u0621\u0629.<\/p>\n<p>\u2013 **\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629**: \u064a\u0645\u0643\u0646 \u062a\u0642\u064a\u064a\u0645\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u062f\u0639\u0645. \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u0638\u0645\u0629 \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u062e\u062f\u0645\u0629 \u0639\u0627\u0644\u064a\u0629.<\/p>\n<p>\u2013 **\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u0637\u0648\u064a\u0631**: \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0634\u064a\u0631 \u0645\u062a\u0627\u0628\u0639\u0629 \u062a\u0642\u062f\u0645 \u0639\u0645\u0627\u0644 \u0627\u0644\u062f\u0639\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0625\u0644\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f\u0647\u0645 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0642\u0636\u0627\u064a\u0627 \u0623\u0643\u062b\u0631 \u062a\u0639\u0642\u064a\u062f\u064b\u0627. \u064a\u0636\u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0645\u0624\u0634\u0631 \u0623\u0646 \u0627\u0644\u0641\u0631\u064a\u0642 \u064a\u062a\u062d\u0633\u0646 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/p>\n<p>\u2013 **\u0645\u0639\u062f\u0644 \u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646**: \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0643\u0648\u0646 \u0639\u0645\u0627\u0644 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0623\u0643\u062b\u0631 \u0625\u0646\u062a\u0627\u062c\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u0638\u0645\u0629 \u0641\u064a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627\u0647\u0645 \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/p>\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0628\u064a\u0626\u0629 \u062f\u0639\u0645 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u0632 \u0623\u064a\u0636\u064b\u0627 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/p>\n<h3>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u062f\u0639\u0645: \u0642\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0648\u0627\u0644\u0625\u062f\u0627\u0631\u0629<\/h3>\n<p>\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0645\u062f\u064a\u0631\u064a \u0627\u0644\u062f\u0639\u0645\u060c \u0641\u0625\u0646 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0621 \u0627\u0644\u0641\u0631\u064a\u0642 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n<p>\u2013 **\u0645\u0642\u0627\u064a\u064a\u0633 \u0623\u062f\u0627\u0621 \u0627\u0644\u0641\u0631\u064a\u0642**: \u064a\u0634\u0645\u0644 \u0630\u0644\u0643 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0639\u0627\u0645 \u0644\u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u062a\u0648\u0633\u0637 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u062d\u0644 \u0648\u062f\u0631\u062c\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<p>\u2013 **\u0645\u0639\u062f\u0644 \u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646**: \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0634\u064a\u0631 \u0627\u0644\u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0639\u0627\u0644\u064a \u0625\u0644\u0649 \u0645\u0634\u0627\u0643\u0644 \u062f\u0627\u062e\u0644 \u0627\u0644\u0641\u0631\u064a\u0642 \u0623\u0648 \u0627\u0644\u0625\u062f\u0627\u0631\u0629. \u064a\u0633\u0627\u0639\u062f \u0645\u0631\u0627\u0642\u0628\u0629 \u0647\u0630\u0627 \u0627\u0644\u0645\u0639\u062f\u0644 \u0641\u064a \u0641\u0647\u0645 \u0627\u062d\u062a\u0641\u0627\u0638 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0631\u0636\u0627\u0647\u0645.<\/p>\n<p>\u2013 **\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628**: \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u062a\u0642\u064a\u064a\u0645 \u062a\u0623\u062b\u064a\u0631 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 \u0623\u062f\u0627\u0621 \u0627\u0644\u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0623\u0633\u0627\u0644\u064a\u0628\u0647\u0645 \u0648\u0636\u0645\u0627\u0646 \u062a\u062c\u0647\u064a\u0632 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n<p>\u2013 **\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629**: \u064a\u0636\u0645\u0646 \u062a\u062a\u0628\u0639 \u0627\u0644\u0646\u0641\u0642\u0627\u062a \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644.<\/p>\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0645\u062f\u064a\u0631\u064a \u0627\u0644\u062f\u0639\u0645 \u0642\u064a\u0627\u062f\u0629 \u0641\u0631\u0642\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/09\/kpi-for-it-support-213346.png\" alt=\"\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u0645\u0627 \u0647\u0648 KPI \u0641\u064a \u0642\u0637\u0627\u0639 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f<\/h2>\n<p>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a (KPI) \u0641\u064a \u0642\u0637\u0627\u0639 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0647\u0648 \u0642\u064a\u0645\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u062a\u064f\u0638\u0647\u0631 \u0645\u062f\u0649 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629. \u062a\u0639\u062a\u0628\u0631 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0621 \u0648\u0638\u0627\u0626\u0641 \u0648\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 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\u0627\u0644\u0645\u0648\u0627\u0631\u062f.<\/li>\n<li><strong>\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629<\/strong>: \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0645\u062b\u0644 \u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 (ROI)\u060c \u0648\u0625\u062c\u0645\u0627\u0644\u064a \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0645\u0644\u0643\u064a\u0629 (TCO)\u060c \u0648\u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u0645\u0639\u0627\u0645\u0644\u0629.<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u0623\u0645\u062b\u0644\u0629 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data-essbisPostUrl=\"https:\/\/messengerbot.app\/ar\/essential-kpis-for-it-support-measuring-success-and-driving-improvement-in-technical-support-teams\/\" data-essbisPostTitle=\"Essential KPIs for IT Support: Measuring Success and Driving Improvement in Technical Support Teams\" data-essbisHoverContainer=\"\"><p>Key Takeaways Understanding essential KPIs for IT support is crucial for enhancing performance and driving improvement. Key metrics like First Call Resolution (FCR) and Customer Satisfaction Score (CSAT) significantly impact user satisfaction. Monitoring Ticket Resolution Time and Network Uptime helps ensure operational efficiency and reliability. Implementing KPI examples for IT support can guide staffing decisions [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":257155,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-257156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/257156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=257156"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/257156\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/257155"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=257156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=257156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=257156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}