Puntos Clave<\/h2>\n\n- \u062a\u0633\u062a\u062e\u062f\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0648\u062a\u0648\u0633\u064a\u0639 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
- \u0635\u0645\u0645 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0623\u0631\u0628\u0639\u0629 \u0637\u0628\u0642\u0627\u062a - \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u060c \u0648\u0627\u0644\u062a\u0646\u0638\u064a\u0645\u060c \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644 - \u0644\u062a\u0645\u0643\u064a\u0646 \u0623\u062a\u0645\u062a\u0629 \u0645\u0648\u062b\u0648\u0642\u0629 \u0644\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
- \u0637\u0628\u0642 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\/\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629) \u062d\u064a\u062b\u0645\u0627 \u062a\u0646\u0627\u0633\u0628: \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u062e\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0641\u064a \u0627\u0644\u062e\u0644\u0641\u064a\u0629\u060c \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062f\u0645\u062c \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.<\/li>\n
- \u0627\u062d\u0641\u0638 5 C\u2019s - \u0627\u0644\u0627\u062a\u0633\u0627\u0642\u060c \u0648\u0627\u0644\u0644\u0637\u0641\u060c \u0648\u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644\u060c \u0648\u0627\u0644\u0631\u0627\u062d\u0629 - \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0636\u0645\u064a\u0646 \u062a\u0648\u062c\u064a\u0647 \u062d\u0633\u0627\u0633 \u0644\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u062d\u0648\u0627\u062c\u0632 \u0628\u0634\u0631\u064a\u0629\u060c \u0648\u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0645\u0648\u062d\u062f\u0629 \u0641\u064a \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629.<\/li>\n
- \u0627\u0628\u062f\u0623 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0633\u0645 \u0627\u0644\u062e\u0631\u0627\u0626\u0637 \u0644\u0644\u0631\u062d\u0644\u0627\u062a\u060c \u0648\u062a\u0646\u0638\u064a\u0641 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0628\u0646\u0627\u0621 \u0633\u064a\u0631 \u0639\u0645\u0644 \u0628\u0633\u064a\u0637 \u0648\u0642\u0627\u0628\u0644 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631\u061b \u0623\u0636\u0641 \u0627\u0644\u0630\u0643\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0628\u0634\u0643\u0644 \u0627\u0646\u062a\u0642\u0627\u0626\u064a \u0644\u062d\u0645\u0627\u064a\u0629 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
- \u0627\u0633\u062a\u062e\u062f\u0645 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0645\u0639\u062f\u0627\u062a\/\u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0642\u0627\u0628\u0644\u064a\u0646 \u0644\u0644\u062a\u0643\u0627\u0645\u0644) \u0644\u0633\u062f \u0627\u0644\u0641\u062c\u0648\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0648\u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629.<\/li>\n
- \u0627\u062e\u062a\u0631 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u062f\u0639\u0645\u0648\u0646 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0641\u062a\u0648\u062d\u0629\u060c \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (Messenger\/SMS\/iPhone)\u060c \u0648\u0627\u0644\u062a\u0648\u0637\u064a\u0646 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a - \u0642\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639.<\/li>\n
- \u0642\u0645 \u0628\u0627\u0644\u062a\u0648\u0633\u0639 \u0628\u0623\u0645\u0627\u0646: \u062c\u0631\u0628\u060c \u0648\u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\/\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\/\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0648\u0641\u0631\u0636 \u0627\u0644\u062d\u0648\u0643\u0645\u0629 \u0644\u062a\u062c\u0646\u0628 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0648\u0625\u0639\u0627\u062f\u0629 \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0646\u0645\u0648\u0630\u062c.<\/li>\n<\/ul>\n<\/div>\n
\u0623\u0635\u0628\u062d \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0645\u062c\u0631\u062f \u0643\u0644\u0645\u0629 \u0637\u0646\u0627\u0646\u0629 \u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 - \u0628\u0644 \u0647\u064a \u0627\u0644\u0639\u0645\u0648\u062f \u0627\u0644\u0641\u0642\u0631\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0644\u062a\u0648\u0633\u0639 \u0628\u0634\u0643\u0644 \u0623\u0630\u0643\u0649. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u062f\u0644\u064a\u0644\u060c \u0633\u0646\u0642\u0648\u0645 \u0628\u062a\u0641\u0643\u064a\u0643 \u0645\u0627 \u062a\u0639\u0646\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0642\u064b\u0627\u060c \u0648\u0633\u0646\u0633\u062a\u0639\u0631\u0636 \u0645\u0643\u0648\u0646\u0627\u062a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0633\u0644\u0627\u0633\u0629\u060c \u0648\u0633\u0646\u0648\u0636\u062d \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0645\u0639 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638. \u0633\u062a\u0631\u0649 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0648\u0623\u0645\u062b\u0644\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0625\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629. \u0633\u0646\u0642\u0627\u0631\u0646 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0645\u0646 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0625\u0644\u0649 \u0634\u0631\u0643\u0629 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0634\u0631\u0643\u0629 \u062a\u0642\u0646\u064a\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629) \u0648\u0646\u0633\u062a\u0643\u0634\u0641 \u0643\u064a\u0641 \u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 - \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627 - \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u062a\u0642\u0648\u0645 \u0628\u062f\u0645\u062c \u062a\u062f\u0641\u0642\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646\u060c \u0623\u0648 \u062a\u0635\u0645\u064a\u0645 \u0622\u0644\u0629 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u062a\u062d\u0633\u064a\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0642\u0627\u064a\u064a\u0633 \u062e\u062f\u0645\u0629 \u0623\u0641\u0636\u0644\u060c \u0641\u0625\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u062a\u0628\u0631\u0632 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u0643\u062a\u064a\u0643\u064a\u0629\u060c \u0648\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0628\u0627\u0626\u0639\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u062f\u0645\u0629 \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0628\u062b\u0642\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062e\u0648\u0641 \u0645\u0646 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n
\u0645\u0627 \u0647\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n
\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0647\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a\u060c \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u064a\u062f\u0648\u064a\u060c \u0648\u064a\u0633\u0631\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0648\u064a\u062d\u0633\u0646 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 - \u0645\u0639 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0644\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0644\u0649. \u062a\u0634\u0645\u0644 \u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u062f\u0627\u062e\u0644 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0622\u0644\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. (\u0627\u0646\u0638\u0631 \u063a\u0627\u0631\u062a\u0646\u0631 \u062d\u0648\u0644 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0642\u0645\u064a\u0629\u061b \u0645\u0643\u064a\u0646\u0632\u064a \u062d\u0648\u0644 \u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0623\u062a\u0645\u062a\u0629.)<\/p>\n
\u0623\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0643\u0644 \u064a\u0648\u0645 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u062c\u0645\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u0633\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u062a\u062f\u0639\u0645 \u0645\u0646\u0635\u062a\u064a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0627\u0644\u0641\u0631\u0642 \u0645\u0646 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u060c \u0648\u0627\u0644\u062a\u0646\u0638\u064a\u0645\u060c \u0648\u0637\u0628\u0642\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0623\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0645\u0646 \u062a\u062c\u0627\u0631\u0628 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628 - \u0645\u0639 \u0636\u0645\u0627\u0646 \u0645\u0633\u0627\u0631\u0627\u062a \u062a\u0635\u0639\u064a\u062f \u0633\u0644\u0633\u0629 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u0639\u0632\u064a\u0632 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u0627.<\/p>\n
\u0625\u0637\u0627\u0631 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 (\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)<\/h3>\n
\u064a\u0645\u062a\u0644\u0643 \u0625\u0637\u0627\u0631 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0627\u0644 \u0623\u0631\u0628\u0639\u0629 \u0645\u0643\u0648\u0646\u0627\u062a \u0645\u062a\u0631\u0627\u0643\u0645\u0629 \u062a\u0639\u0645\u0644 \u0645\u0639\u064b\u0627:<\/p>\n
\n- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644:<\/strong> \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c IVR\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0645\u0633\u0627\u0639\u062f\u064a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0645\u0648\u0646 \u0625\u062c\u0627\u0628\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0648\u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629. \u0647\u0646\u0627 \u062a\u0648\u062c\u062f \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u064a\u062b \u062a\u0642\u0644\u0644 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062d\u0645\u0644.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642:<\/strong> \u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0642\u0648\u0627\u0639\u062f\u060c \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 CRM \u0627\u0644\u062a\u064a \u062a\u0648\u062c\u0647\u060c \u0648\u062a\u062a\u0635\u0627\u0639\u062f\u060c \u0648\u062a-trigger \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 - \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0627\u0644\u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 SLA.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a:<\/strong> \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0648\u064a\u0629 \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/strong> \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0635\u0644\u0627\u062a \u0644\u0631\u0628\u0637 \u0623\u0646\u0638\u0645\u0629 CRM\u060c \u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629\u060c \u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u062d\u062a\u0649 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u062d\u064a\u062b \u062a\u062a\u0642\u0627\u0637\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0645\u0639 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a.<\/li>\n<\/ul>\n
\u0639\u0646\u062f \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0623\u0648 \u0628\u0646\u0627\u0621 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0645\u0639\u0627\u064a\u064a\u0631 \u0644\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u0643\u0648\u062f\u060c \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0645\u062b\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c FCR \u0648 CSAT. \u0627\u0639\u062a\u0628\u0631 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 - \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u0623\u0648 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) - \u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629\u060c \u0648\u062a\u062d\u0642\u0642 \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0622\u0644\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0628\u0627\u0626\u0639 \u064a\u062f\u0639\u0645 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 inc - \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0639\u0642\u064a\u062f. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u062d\u0648\u0644 \u0628\u0646\u0627\u0621 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u062a\u0645\u062f \u0639\u0644\u0649 Messenger \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062f\u062e\u0644\u060c \u0631\u0627\u062c\u0639 \u062f\u0644\u064a\u0644\u064a \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 \u0639\u0644\u0649 Facebook Messenger.<\/p>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u0643\u0634\u0641 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0628\u0645\u0627 \u064a\u062a\u062c\u0627\u0648\u0632 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u064a\u0648\u0641\u0631 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0645\u0644 \u0627\u0644\u0623\u062f\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0644\u0644\u0646\u0634\u0631 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a.<\/p>\n
![\"\u0623\u062a\u0645\u062a\u0629](\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/11\/customer-automation-437333.jpg\" "\\"\\"")
<\/p>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h3>\n
1) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 (RPA)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u062a\u0642\u0648\u0645 RPA \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062d\u0627\u0643\u0627\u0629 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0641\u064a \u0648\u0627\u062c\u0647\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (\u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0645\u0644\u0621 \u0627\u0644\u0646\u0645\u0627\u0630\u062c\u060c \u0627\u0633\u062a\u062e\u0631\u0627\u062c \u0627\u0644\u0634\u0627\u0634\u0629).
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u062a\u0648\u0644\u064a\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0647\u0627\u0645 CRM \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u0639\u0627\u0626\u062f \u0633\u0631\u064a\u0639 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0627\u0644\u0645\u0647\u0627\u0645 \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631\u060c \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u064a\u062f\u0648\u064a\u0629\u061b \u063a\u064a\u0631 \u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0628 \u062d\u0643\u0645\u064b\u0627 \u0623\u0648 \u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0645\u0646\u0638\u0645\u0629 \u0645\u0627 \u0644\u0645 \u064a\u062a\u0645 \u062f\u0645\u062c\u0647 \u0645\u0639 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629. (\u0627\u0646\u0638\u0631 \u062a\u063a\u0637\u064a\u0629 Gartner \u0644\u0640 RPA.)<\/p>\n2) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 (BPA) \/ \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0623\u062a\u0645\u062a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0645\u0646\u0635\u0627\u062a BPM \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a (\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629\u060c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a).
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0645\u0646 \u0627\u0644\u0637\u0644\u0628 \u0625\u0644\u0649 \u0627\u0644\u0646\u0642\u062f\u060c onboarding \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 CRM\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u062a\u0648\u062d\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629\u061b \u064a\u062a\u0637\u0644\u0628 \u0625\u0639\u0627\u062f\u0629 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0648\u0627\u0644\u062d\u0648\u0643\u0645\u0629\u060c \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0644\u062a\u062c\u0646\u0628 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0647\u0634\u0629. (\u062a\u062d\u062f\u062f Forrester \u0648 McKinsey \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a.)<\/p>\n3) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \/ \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u064a\u0629 (\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\/\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u0629\u060c \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629\u060c \u0648\u0631\u0624\u064a\u0629 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631 \u0645\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0647\u064a\u0643\u0644\u0629\u060c \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a\u2014\u062a\u0634\u0645\u0644 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0641\u0647\u0645 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0648\u0627\u0639\u064a \u0644\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0622\u0644\u064a \u0644\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u062d\u0631\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u062e\u0635\u064a\u0629.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u064a\u0648\u0633\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u062d\u0643\u0645\u060c \u0648\u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0634\u0639\u0631 \u0628\u0623\u0646\u0647\u0627 \u0625\u0646\u0633\u0627\u0646\u064a\u0629\u061b \u064a\u062a\u0637\u0644\u0628 \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0646\u0645\u0627\u0630\u062c\u060c \u0648\u062d\u0648\u0627\u062c\u0632 \u0623\u062e\u0644\u0627\u0642\u064a\u0629. (\u0628\u062d\u062b \u0645\u0627\u0643\u064a\u0646\u0632\u064a \u062d\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a.)<\/p>\n4) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \/ \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 (\u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0635\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0628\u0631\u0645\u062c\u0629\u060c \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a\u060c \u0648\u0627\u0644\u0622\u0644\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629\u061b \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0641\u064a \u0627\u0644\u062a\u0635\u0646\u064a\u0639\u060c \u0648\u0627\u0644\u0644\u0648\u062c\u0633\u062a\u064a\u0627\u062a\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062e\u0637\u0648\u0637 \u0627\u0644\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a\u0629 (\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a)\u060c \u0648\u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u0644\u062a\u0634\u062e\u064a\u0635 \u0623\u0648 \u0627\u0644\u0625\u0635\u0644\u0627\u062d.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u062a\u0642\u062f\u0645 \u0646\u0637\u0627\u0642\u064b\u0627 \u0648\u062f\u0642\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629\u061b \u062a\u0643\u0644\u0641\u0629 \u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0637\u0648\u064a\u0644\u0629\u060c \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0637\u0644\u0628 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0645\u062a\u062e\u0635\u0635\u0629 \u0648\u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/p>\n\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629)<\/h3>\n
\u062a\u062c\u0645\u0639 \u0627\u0644\u0646\u0634\u0631 \u0627\u0644\u0647\u062c\u064a\u0646 \u0628\u064a\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0646\u0638\u0645\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0647\u0627\u064a\u0629. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u0623\u0637\u0628\u0642\u0647\u0627 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n
\n- \u0627\u0644\u062e\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a (\u0627\u0644\u062a\u0641\u0627\u0639\u0644) \u2013 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629:<\/strong> \u0623\u0633\u062a\u062e\u062f\u0645 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\u060c \u0648\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u062d\u0648\u064a\u0644\u0627\u062a \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0647\u0630\u0647 \u0647\u064a \u062c\u0648\u0647\u0631 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0645\u0643\u0646 \u0645\u0646 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0634\u0643\u0644 \u0630\u064a \u0645\u063a\u0632\u0649 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0623\u0645\u0648\u0631 \u0644\u0644\u0628\u0634\u0631.<\/li>\n
- \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u2013 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \/ \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u062a\u062f\u064a\u0631 \u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a (\u0645\u0648\u0627\u0641\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645) \u0648\u062a\u0631\u0628\u0637 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0648\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0628\u062d\u064a\u062b \u062a\u0639\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u062a\u0633\u0642 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
- \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u2013 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629:<\/strong> \u062a\u062a\u0639\u0627\u0645\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0645\u0639 \u062a\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 (\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631) \u0627\u0644\u062a\u064a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u0623\u0646 \u062a\u0628\u0637\u0626 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u062d\u0633\u0646 \u0645\u0646 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u0648\u064a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
- \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u2013 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629:<\/strong> \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0641\u0631\u0642 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u0627\u062f\u064a\u0629\u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u064a\u0645\u0643\u0651\u0646 \u0645\u0646 \u0627\u0644\u062a\u0634\u062e\u064a\u0635\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0641\u0639\u064a\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 - \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u062a\u0637\u0644\u0628 \u0630\u0644\u0643 \u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u064a\u0646 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627).<\/li>\n<\/ul>\n
\u0639\u0646\u062f\u0645\u0627 \u0623\u0628\u0646\u064a \u0623\u0648 \u0623\u0648\u0635\u064a \u0628\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0642\u064a\u0645 \u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0642\u0627\u0628\u0644 \u062d\u0627\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0645\u0647\u0645\u0629 (\u0645\u0646\u0638\u0645\u0629 \u0645\u0642\u0627\u0628\u0644 \u063a\u064a\u0631 \u0645\u0646\u0638\u0645\u0629)\u060c \u0627\u0644\u062d\u062c\u0645\u060c \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u060c \u0648\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629. \u0647\u0630\u0627 \u064a\u064f\u0639\u0644\u0645 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u062d\u0644\u0648\u0644 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 RPA \u0623\u0648 BPA \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 - \u0623\u0648 \u0645\u0632\u064a\u062c \u0645\u0646 \u0630\u0644\u0643. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0633\u064a\u0631 \u0639\u0645\u0644 \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629 \u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 Messenger \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062f\u062e\u0644\u060c \u0627\u0646\u0638\u0631 \u062f\u0644\u064a\u0644\u064a \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0628\u0646\u0627\u0621 \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 Facebook Messenger\u061b \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062f\u0645\u062c \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0645\u0639 CRM\u060c \u0627\u0633\u062a\u0643\u0634\u0641 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 CRM. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u0648\u0644\u064a\u062f \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a \u0645\u062a\u0642\u062f\u0645 \u0623\u0648 \u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0645\u062d\u062a\u0648\u0649\u060c \u062a\u0642\u062f\u0645 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0645\u0644 \u0631\u062f\u0648\u062f \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0633\u064a\u0631 \u0639\u0645\u0644 \u0627\u0644\u0645\u062d\u062a\u0648\u0649.<\/p>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0640 5 C\u2019s \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u0627\u0644\u0640 5 C\u2019s \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n\n- \u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/strong> - \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u062a\u0648\u0642\u0639\u0629 \u0648\u0645\u0648\u062b\u0648\u0642\u0629 \u0639\u0628\u0631 \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0648\u0627\u0635\u0644. \u064a\u0642\u0644\u0644 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0645\u0646 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0643 \u0648\u064a\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064b\u0627 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0644\u0641\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u0641\u0633 \u0627\u0644\u0625\u062c\u0627\u0628\u0629\u060c \u0648\u0627\u0644\u0646\u0628\u0631\u0629\u060c \u0648\u0645\u0633\u0627\u0631 \u0627\u0644\u062d\u0644 \u0633\u0648\u0627\u0621 \u0627\u062a\u0635\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0639\u0628\u0631 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0623\u0648 \u0627\u0644\u0647\u0627\u062a\u0641 \u0623\u0648 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 (\u062a\u062f\u0641\u0642\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 iPhone). \u062a\u0638\u0647\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0645\u0631\u0627\u0631\u064b\u0627 \u0648\u062a\u0643\u0631\u0627\u0631\u064b\u0627 \u0623\u0646 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0645\u062a\u0633\u0642\u0629 \u062a\u0639\u0632\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0648\u0627\u0644\u0642\u064a\u0645\u0629 \u0645\u062f\u0649 \u0627\u0644\u062d\u064a\u0627\u0629 \u0623\u0639\u0644\u0649 (\u0627\u0646\u0638\u0631 Forrester \u0648 Harvard Business Review \u062d\u0648\u0644 \u0627\u062a\u0633\u0627\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621).<\/li>\n
- \u0627\u0644\u0643\u0631\u0645 (\u0631\u0639\u0627\u064a\u0629\/\u062a\u0639\u0627\u0637\u0641)<\/strong> \u2014 \u0645\u0639\u0627\u0645\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u062a\u0639\u0627\u0637\u0641 \u0648\u0625\u0646\u0633\u0627\u0646\u064a\u0629. \u062d\u062a\u0649 \u0639\u0646\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u062c\u0628 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0645\u062c\u0627\u0645\u0644\u0629 \u0641\u064a \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u062f\u0631\u0643 \u0644\u0644\u0639\u0648\u0627\u0637\u0641 \u0628\u062d\u064a\u062b \u062a\u0639\u0632\u0632 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0623\u0646 \u062a\u062d\u0644 \u0645\u062d\u0644 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0628\u0634\u0631\u064a. \u064a\u0633\u0627\u0639\u062f \u062a\u0646\u0641\u064a\u0630 \u062a\u0635\u0645\u064a\u0645 \u064a\u0638\u0647\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0641\u064a \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0639\u0644\u0649 \u062a\u062c\u0646\u0628 \u0641\u062e \u201c\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u201d<\/li>\n
- \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/strong> \u2014 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u062f\u0642\u0629 \u0648\u0643\u0641\u0627\u0621\u0629. \u064a\u062a\u0645 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0628\u0642\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0643\u0627\u0645\u0644\u0629 (\u0633\u062c\u0644\u0627\u062a CRM \u0645\u0648\u062d\u062f\u0629)\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0630\u0643\u064a\u0629 (\u062a\u0635\u0641\u064a\u0629 \u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629)\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0642\u0648\u064a (\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \/ BPA). \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u062d\u0644 (MTTR)\u060c \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0639\u064a\u0648\u0628\u061b \u062a\u0639\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0645\u062b\u0644 \u0623\u062a\u0645\u062a\u0629 CRM \u0648RPA \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u0644\u0641\u064a\u0629 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062f\u0642\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u064a\u062f\u0648\u064a\u0629.<\/li>\n
- \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/strong> \u2014 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0636\u062d\u0629 \u0648\u0630\u0627\u062a \u0635\u0644\u0629 \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u062a\u064f\u0642\u062f\u0645 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u0644\u0639\u0645\u064a\u0644. \u062a\u063a\u0637\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0625\u0634\u0639\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629\u060c \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629\u060c \u0648\u0627\u0646\u062a\u0642\u0627\u0644 \u0634\u0641\u0627\u0641 \u0628\u064a\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646. \u064a\u062c\u0628 \u062a\u0643\u0648\u064a\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a) \u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0646 \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0642\u0646\u0648\u0627\u062a \u0645\u062b\u0644 Messenger\u060c \u0648\u0631\u0633\u0627\u0626\u0644 iPhone\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628. \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062c\u064a\u062f\u0629 \u0623\u064a\u0636\u064b\u0627 \u062a\u0633\u062c\u064a\u0644\u0627\u062a \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u062a\u062f\u0642\u064a\u0642 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n
- \u0627\u0644\u0631\u0627\u062d\u0629<\/strong> \u2014 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0639\u0644 \u0627\u0644\u0623\u0645\u0631 \u0633\u0631\u064a\u0639\u064b\u0627 \u0648\u0633\u0647\u0644\u064b\u0627 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0647\u062f\u0627\u0641\u0647\u0645. \u0627\u0644\u0631\u0627\u062d\u0629 \u0647\u064a \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0641\u0630\u0629 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f: \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062e\u0631\u0648\u062c \u0627\u0644\u0633\u0631\u064a\u0639\u0629\u060c \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629 \u064a\u062a\u0645 \u062a\u0641\u0639\u064a\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u062a\u062c\u0627\u0631\u0628 \u0641\u0639\u0627\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629. \u062a\u0634\u0645\u0644 \u0623\u0645\u062b\u0644\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0639\u062f\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u0645\u0647\u0645\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.<\/li>\n<\/ul>\n
\u0631\u0628\u0637 \u0627\u0644\u0640 5 C \u0628\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062d\u064a\u062b \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)<\/h3>\n
\u0623\u0642\u0648\u0645 \u0628\u0631\u0628\u0637 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0640 5 C \u0645\u0628\u0627\u0634\u0631\u0629 \u0641\u064a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0627\u0644\u062d\u062f\u0648\u062f \u0644\u0636\u0645\u0627\u0646 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0646\u062a\u0627\u0626\u062c \u062f\u0648\u0646 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0623\u0648 \u0627\u0644\u062c\u0648\u062f\u0629.<\/p>\n
\n- \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u062a\u0646\u0641\u064a\u0630 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0648\u062d\u062f \u0645\u0639 \u0642\u0648\u0627\u0644\u0628 \u0645\u0648\u062d\u062f\u0629 \u0648\u0645\u0639\u0631\u0641\u0629 \u0645\u0631\u0643\u0632\u064a\u0629. \u062a\u062a\u0628\u0639 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0642\u0648\u0627\u0644\u0628\u060c \u0648\u062a\u0628\u0627\u064a\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u062f\u0631\u062c\u0629 \u0627\u0644\u0627\u062a\u0633\u0627\u0642. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u0625\u062c\u0627\u0628\u0627\u062a \u0645\u062a\u0637\u0627\u0628\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0639\u0646\u062f \u0627\u0644\u062a\u062d\u0648\u064a\u0644.<\/li>\n
- \u0627\u0644\u0644\u0628\u0627\u0642\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u0628\u0646\u0627\u0621 \u062a\u0648\u062c\u064a\u0647 \u0648\u0627\u0639\u064d \u0644\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0641\u064a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0622\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631 \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0646\u0628\u0631\u0629 \u0623\u0648 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0630\u0644\u0643. \u0645\u0631\u0627\u0642\u0628\u0629 \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u060c \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u062a\u0635\u0627\u0639\u062f\u0629\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0644\u0645\u0646\u0639 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
- \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u0642\u0645 \u0628\u0631\u0628\u0637 \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a (CRM\/\u0627\u0644\u0647\u0648\u064a\u0629) \u0628\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0635\u062d\u064a\u062d. \u0642\u0633\u0650\u0651\u0645 \u0645\u0639\u062f\u0644 \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621\u061b \u0648\u0627\u062f\u0639\u0645 \u0630\u0644\u0643 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062f\u0642\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u0644\u0641\u064a \u0648\u0627\u0639\u062a\u0628\u0631 \u062a\u0635\u0645\u064a\u0645 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0648\u0627\u0644\u062a\u064a \u062a\u062a\u0636\u0645\u0646 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629.<\/li>\n
- \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0645\u0643\u064a\u0646 \u0625\u0634\u0639\u0627\u0631\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0648\u064a\u0628\u060c SMS\u060c \u062a\u062f\u0641\u0642\u0627\u062a iPhone) \u0648\u0633\u062c\u0644\u0627\u062a \u062a\u062f\u0642\u064a\u0642 \u062d\u062a\u0649 \u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u062d\u0627\u0644\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0642\u0633\u0650\u0651\u0645 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0644\u064a\u0645\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0641\u062a\u062d\u060c \u0648\u0648\u0636\u0648\u062d \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062d\u0644 \u0639\u0628\u0631 \u0645\u062a\u0627\u0628\u0639\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 Messenger \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0627\u062a\u0628\u0639 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0644\u0645\u0646\u0635\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u062c\u0644\u0633\u0627\u062a\u2014\u0631\u0627\u062c\u0639 \u0627\u0644\u062f\u0644\u064a\u0644 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 Facebook Messenger \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062e\u0637\u0648\u0627\u062a \u0639\u0645\u0644\u064a\u0629.<\/li>\n
- \u0627\u0644\u0631\u0627\u062d\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0631\u062d\u0644\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0627\u0644\u0645\u0646\u062e\u0641\u0636 (\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u062d\u0627\u0644\u0629 \u0627\u0644\u0637\u0644\u0628 \u0627\u0644\u0622\u0644\u064a\u0629). \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0648\u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0644\u0627\u0632\u0645 \u0644\u0644\u0625\u0643\u0645\u0627\u0644. \u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0645\u062a\u0636\u0645\u0646\u0629\u060c \u0642\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0644\u062f\u0645\u062c \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0622\u0644\u0629 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n
\u0642\u0627\u0626\u0645\u0629 \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0639\u0645\u0644\u064a \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627:<\/p>\n
\n- \u0642\u0645 \u0628\u0631\u0633\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0633\u0627\u0631\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0644\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a.<\/li>\n
- \u0627\u062e\u062a\u0631 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a \u064a\u0642\u062f\u0645 \u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u061b \u0627\u062e\u062a\u0628\u0631\u0647 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 (\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621).<\/li>\n
- \u0646\u0634\u0631 \u0645\u0639 \u062d\u0648\u0627\u062c\u0632: \u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u062a\u0642\u064a\u064a\u0645 \u062f\u0648\u0631\u064a \u0644\u062a\u062c\u0646\u0628 \u0625\u0631\u0647\u0627\u0642 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0623\u0648 \u0627\u0644\u0627\u0646\u0637\u0628\u0627\u0639 \u0628\u0623\u0646 \u201c\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629.\u201d<\/li>\n
- \u062a\u0643\u0631\u0627\u0631 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a: \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n<\/ol>\n
\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0623\u0639\u0645\u0642 \u062d\u0648\u0644 \u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0628\u0646\u0627\u0621 \u0623\u062a\u0645\u062a\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u062d\u0648\u0644 Messenger\u060c \u0627\u0633\u062a\u0643\u0634\u0641 \u0645\u0648\u0627\u0631\u062f\u064a \u062d\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0639\u0645\u0644\u064a. \u062f\u0644\u064a\u0644 \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 \u0639\u0628\u0631 \u0641\u064a\u0633\u0628\u0648\u0643 \u0645\u064a\u0633\u0646\u062c\u0631.<\/a>. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0646\u0645\u0627\u0637 \u0645\u0639\u0645\u0627\u0631\u064a\u0629 \u062a\u0645\u062a\u062f \u0645\u0646 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0647\u0627\u062a\u0641 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629.<\/p>\n![\"\u0623\u062a\u0645\u062a\u0629](\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/11\/customer-automation-403860.jpg\" "\\"\\"")
<\/p>\n
\u0645\u0627 \u0647\u064a \u062b\u0644\u0627\u062b\u0629 \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u062b\u0644\u0627\u062b\u0629 \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h3>\n
1) \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u064a\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646)<\/strong>
\n\u0645\u062b\u0627\u0644: \u0627\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062d\u0627\u0644\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a\u060c \u0648\u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0639\u0628\u0631 \u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0648\u064a\u0628\u060c \u0648Messenger\u060c \u0648SMS\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a iPhone. \u062a\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0644\u062a\u0648\u0641\u064a\u0631 \u0625\u062c\u0627\u0628\u0627\u062a \u0641\u0648\u0631\u064a\u0629\u060c \u0648\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 - \u0648\u0647\u064a \u0645\u064a\u0632\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0634\u0645\u0644 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0623\u0648\u0642\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0633\u0631\u0639\u060c \u0648\u0646\u0633\u0628\u0629 \u062a\u062d\u0648\u064a\u0644 \u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u061b \u062a\u0634\u0645\u0644 \u0627\u0644\u0642\u064a\u0648\u062f \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u062a\u062c\u0646\u0628 \u201c\u062a\u0648\u0644\u064a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u201d \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 Messenger\u060c \u0623\u0633\u062a\u062e\u062f\u0645 Messenger Bot \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0631\u062f\u0648\u062f\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0644\u064a\u0644 \u0639\u0645\u0644\u064a \u062d\u0648\u0644 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a Messenger\u060c \u0631\u0627\u062c\u0639 \u0627\u0644\u062f\u0644\u064a\u0644 \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 Facebook Messenger.<\/p>\n2) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 (RPA) \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a\u0629<\/strong>
\n\u0645\u062b\u0627\u0644: \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u0648\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0645\u062b\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u0648\u0645\u0637\u0627\u0628\u0642\u0629 \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631. \u0641\u064a \u0628\u0646\u064a\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u063a\u0630\u064a RPA \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u0627\u0631\u0639 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0632\u0627\u0644\u0629 \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u064a\u062f\u0648\u064a. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0632\u0627\u0648\u062c RPA \u0645\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0634\u0628\u0647 \u0627\u0644\u0645\u0647\u064a\u0643\u0644\u0629 (\u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a) \u0648\u062a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u064a\u062b \u062a\u0638\u0644 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u062a\u0632\u0627\u0645\u0646\u0629 \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629. \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0648\u0641\u0631 \u0644\u0643\u0644 \u0645\u0639\u0627\u0645\u0644\u0629 \u0639\u0646\u062f \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631.<\/p>\n\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u062d\u0628 \u0627\u0644\u0645\u0648\u062a \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a\u061b \u0623\u0645\u062b\u0644\u0629 \u062d\u0642\u064a\u0642\u064a\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629<\/h3>\n
3) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (\u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 + \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0648\u0641\u0627\u0621)<\/strong>
\n\u0645\u062b\u0627\u0644: \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639\u0627\u062a\u060c \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0646\u0642\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u0648\u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u062a\u064a \u062a\u064f\u0641\u0639\u0651\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a - \u0645\u062b\u0644 \u0622\u0644\u0629 \u0627\u0644\u062a\u0634\u062e\u064a\u0635 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u064f\u062d\u062f\u0651\u062b \u062a\u0630\u0643\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0646\u062f \u0627\u0643\u062a\u0634\u0627\u0641 \u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0623\u062c\u0647\u0632\u0629. \u0641\u064a \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0633\u0644\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u0627\u062a \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u0637\u0644\u0628 \u0625\u0644\u0649 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u062a\u0631\u0628\u0637 \u0628\u064a\u0646 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0645\u0632\u0648\u062f\u064a \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0645\u0646\u0637\u0642\u0629 \u0645\u062b\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0648\u062a\u0642\u064a\u0651\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0645\u062b\u0644 \u0634\u0631\u0643\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0641\u064a \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0622\u0644\u0627\u062a.<\/p>\n\u0645\u0644\u0627\u062d\u0638\u0629 \u0639\u0645\u0644\u064a\u0629 \u0644\u0644\u062a\u0643\u0627\u0645\u0644: \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0647\u062c\u064a\u0646 \u064a\u062d\u0642\u0642 \u0623\u0641\u0636\u0644 \u0646\u062a\u0627\u0626\u062c \u0644\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629\u060c \u0648RPA\/BPA \u0644\u0644\u062a\u0633\u0648\u064a\u0629 \u0627\u0644\u062e\u0644\u0641\u064a\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0644\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a. \u0647\u0630\u0627 \u0627\u0644\u0645\u0632\u064a\u062c \u064a\u064f\u0646\u0634\u0626 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u0627\u0621 \u0634\u0627\u0645\u0644 \u064a\u064f\u062d\u0633\u0651\u0646 \u0627\u0644\u0633\u0631\u0639\u0629 \u0648\u0627\u0644\u062f\u0642\u0629 \u0648\u0627\u0644\u0631\u0627\u062d\u0629 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u0645\u0646\u0639 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 CRM\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 CRM\u061f<\/h3>\n
1) CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a<\/strong>
\n\u062a\u0639\u0631\u064a\u0641: \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u0627\u0644\u062e\u0644\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 (\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a).
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0639\u0645\u0644 \u0643\u0637\u0628\u0642\u0629 \u062a\u0646\u0641\u064a\u0630\u064a\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u064a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0634\u0626 \u0623\u0648 \u062a\u062d\u062f\u062b \u0627\u0644\u0633\u062c\u0644\u0627\u062a\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \/ \u0622\u064a\u0641\u0648\u0646. \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u062a\u0639\u064a\u0634 \u0641\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0631\u0648\u062a\u064a\u0646\u064a.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u062f\u0648\u0631\u0627\u062a \u0623\u0633\u0631\u0639 \u0645\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0639\u060c \u062a\u062e\u0635\u064a\u0635 \u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0646\u062e\u0641\u0627\u0636 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u062b\u0644 \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u060c \u0648\u0639\u0628\u0648\u0631 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.
\n\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0645\u062b\u0627\u0644: \u0648\u062d\u062f\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629 \u0645\u0646 Salesforce \u0648HubSpot\u060c \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u062b\u0644 Messenger Bot \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0639\u0628\u0631 Messenger \/ SMS - \u0623\u0633\u062a\u062e\u062f\u0645 Messenger Bot \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0648\u0625\u0646\u0634\u0627\u0621 \u062c\u0647\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/p>\n2) \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u062c\u0645\u0639 \u0648\u064a\u062d\u0644\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0648\u0644\u064a\u062f \u0631\u0624\u0649 \u0644\u0644\u062a\u062c\u0632\u0626\u0629\u060c \u0648\u062a\u0648\u0642\u0639 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0646\u0645\u0630\u062c\u0629 \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0645\u0631 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a (LTV)\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062d\u0645\u0644\u0627\u062a.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0625\u0644\u0649 \u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0646\u0633\u064a\u0642. \u062a\u062d\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0625\u0644\u0649 \u0645\u062d\u0641\u0632\u0627\u062a \u0644\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0630\u0643\u064a.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\/\u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0645\u062a\u0642\u0627\u0637\u0639\u060c \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u064a\u0644\u060c \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0634\u0630\u0648\u0630 \u0641\u064a \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062e\u062f\u0645\u0629\u061b \u0632\u064a\u0627\u062f\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0641\u0642\u062f. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062f\u0642\u0629 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0648\u0627\u0644\u0632\u064a\u0627\u062f\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/p>\n3) CRM \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0641\u0631\u0642 \u0648\u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0645\u0634\u0627\u0631\u0643\u0629 \u0633\u064a\u0627\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u064a\u062f\u0627\u0646 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u064a\u0646.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0636\u0645\u0646 \u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a \u0633\u0644\u0633\u0629 \u0628\u064a\u0646 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 (\u0627\u0644\u0628\u0634\u0631 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629)\u060c \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a). \u064a\u0639\u062f CRM \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0645\u0646\u0639 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0633\u064a\u0626\u0629 \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0639 \u0623\u062d\u062c\u0627\u0645 \u0643\u0628\u064a\u0631\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u0635\u0646\u0627\u062f\u064a\u0642 \u0628\u0631\u064a\u062f \u0645\u0648\u062d\u062f\u0629\u060c \u0642\u0648\u0627\u0639\u062f \u0645\u0639\u0631\u0641\u0629 \u0645\u0634\u062a\u0631\u0643\u0629\u060c \u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u062d\u0645\u0644\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 SLA \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0641\u0631\u0642. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0634\u0641 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0639\u0646 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0645\u0646 \u0642\u0631\u0627\u0621\u0629\/\u0643\u062a\u0627\u0628\u0629 \u0627\u0644\u0633\u064a\u0627\u0642 \u0628\u0634\u0643\u0644 \u0645\u0648\u062b\u0648\u0642.<\/p>\n4) CRM \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 - \u062a\u0635\u0645\u064a\u0645 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629\u060c \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0645\u062d\u0641\u0638\u0629\u060c \u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u064a\u0648\u0645\u064a\u0629.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0648\u0641\u0631 \u0627\u0644\u062d\u0648\u0643\u0645\u0629 \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0627\u0644\u0630\u064a \u064a\u062d\u062f\u062f \u0623\u064a \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u064a\u062c\u0628 \u0623\u062a\u0645\u062a\u062a\u0647\u0627\u060c \u0648\u0623\u064a \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629 \u064a\u062c\u0628 \u0625\u0639\u0637\u0627\u0624\u0647\u0627 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 (NPS\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0648\u0627\u0644\u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0623\u062e\u0644\u0627\u0642\u064a\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629. \u064a\u0648\u062c\u0647 CRM \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u0644 \u0641\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 CRM \u0645\u062d\u0644 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u064a\u062f\u0648\u064a \u0648\u0623\u064a\u0646 \u064a\u062c\u0628 \u0623\u0646 \u064a\u0628\u0642\u0649 \u0627\u0644\u0628\u0634\u0631 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u062e\u0627\u0631\u0637\u0629 \u0637\u0631\u064a\u0642 \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (RPA\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629)\u060c \u0648\u0645\u062d\u0627\u0630\u0627\u0629 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0639\u0628\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0642\u064a\u0627\u0633 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0645\u062b\u0644 \u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0631\u0628\u060c \u0648\u0646\u0645\u0648 CLTV\u060c \u0648\u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629.<\/p>\n\u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0646\u0648\u0627\u0639 CRM \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0645\u062c \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 CRM (\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646)<\/h3>\n
\u064a\u0628\u062f\u0623 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0632\u064a\u062c \u0627\u0644\u0635\u062d\u064a\u062d \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 CRM \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 - \u0627\u0644\u0633\u0631\u0639\u0629\u060c \u0627\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0623\u0648 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 - \u0627\u0644\u062a\u064a \u0644\u0647\u0627 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u0639\u0644\u0649. \u0623\u0648\u0635\u064a \u0628\u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0639\u0645\u0644\u064a:<\/p>\n
\n- \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0625\u0644\u0649 \u0648\u0638\u0627\u0626\u0641 CRM:<\/strong> \u062a\u062d\u062f\u064a\u062f \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0648\u0627\u0635\u0644 (\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0637\u0644\u0628 \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0627\u0644\u0648\u0644\u0627\u0621) \u0648\u0631\u0633\u0645\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629\u060c \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0630\u0627\u062a \u0645\u063a\u0632\u0649\u060c \u0648\u0644\u064a\u0633\u062a \u0639\u0631\u0636\u064a\u0629.<\/li>\n
- \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/strong> \u0627\u062e\u062a\u0631 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRMs) \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0645\u0641\u062a\u0648\u062d\u0629 \u0648\u062a\u0646\u0638\u064a\u0645 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u0643\u0648\u062f \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c RPA\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a) \u0645\u0646 \u0627\u0644\u0627\u0646\u062f\u0645\u0627\u062c \u0628\u0634\u0643\u0644 \u0623\u0635\u0644\u064a. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u062a\u062f\u0641\u0642\u0627\u062a Messenger \u0648\u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u062a\u062d\u0642\u0642 \u0645\u0646 \u062f\u0639\u0645 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648iPhone \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0627\u0642 \u0627\u0644\u062c\u0644\u0633\u0629 \u0639\u0628\u0631 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.<\/li>\n
- \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u0643\u0645\u0635\u062f\u0631 \u0648\u062d\u064a\u062f \u0644\u0644\u062d\u0642\u064a\u0642\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0637\u0628\u0642\u0629 \u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u062a\u0633\u062a\u0647\u0644\u0643 \u0625\u0634\u0627\u0631\u0627\u062a CRM \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 (\u0645\u062b\u0644 \u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0627\u0646\u0633\u062d\u0627\u0628) \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 (\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0622\u0644\u064a\u0629) \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
- \u0642\u0645 \u0628\u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u062d\u0643\u0645:<\/strong> \u062d\u062f\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 - FCR\u060c CSAT\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u062d\u0644 - \u0648\u0642\u0645 \u0628\u0628\u0646\u0627\u0621 \u062d\u0648\u0627\u062c\u0632 \u062a\u0635\u0639\u064a\u062f \u0644\u062a\u062c\u0646\u0628 \u062a\u0635\u0648\u0631 \u0623\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0639\u0644\u064a\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629. \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u062c\u0648\u062f\u0629 \u062f\u0648\u0631\u064a\u0629 \u0648\u0646\u0642\u0627\u0637 \u062a\u0641\u062a\u064a\u0634 \u0628\u0634\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0639\u0627\u0644\u064a.<\/li>\n
- \u0645\u0644\u0627\u0621\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u062d\u0644\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u062f\u0645\u062c \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629 - \u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0622\u0644\u0627\u062a \u0623\u0648 \u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n<\/ul>\n
\u0644\u0623\u0646\u0645\u0627\u0637 \u062f\u0645\u062c CRM \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u062f\u0631\u062f\u0634\u0629 CRM \u0648\u0627\u0644\u062f\u0644\u064a\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u062f\u0645\u062c \u062f\u0631\u062f\u0634\u0629 Facebook Messenger \u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0644\u0631\u0624\u064a\u0629 \u0643\u064a\u0641\u064a\u0629 \u0639\u0645\u0644 CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a Messenger \u0645\u0639\u064b\u0627 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0646\u0634\u0631 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u0629.<\/p>\n
![\"\u0623\u062a\u0645\u062a\u0629](\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/11\/customer-automation-410467.jpg\" "\\"\\"")
<\/p>\n
\u0643\u064a\u0641 \u062a\u0642\u0648\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 CRM\u061f<\/h2>\n\u0642\u0645 \u0628\u0631\u0633\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641<\/h3>\n
\u0623\u0628\u062f\u0623 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 - \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630\u060c \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645\u060c \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 - \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u0641\u064a\u062f \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u062a\u0630\u0643\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u062c\u062f\u064a\u062f). \u062a\u0635\u0628\u062d \u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u0631\u062d\u0644\u0629 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0648\u062f \u0627\u0644\u0641\u0642\u0631\u064a \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0648\u062a\u0648\u062c\u0647 \u0623\u064a \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u0628 \u0646\u0634\u0631\u0647\u0627 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062d\u062f\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0645\u0633\u0628\u0642\u064b\u0627: \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u062d\u0644\u060c \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0623\u0639\u0637\u0650 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u064a \u062a\u062d\u0633\u0646 \u0627\u0644\u0633\u0631\u0639\u0629\u060c \u062a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0623\u0648 \u062a\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0628\u062d\u064a\u062b \u062a\u0642\u062f\u0645 \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0639\u0627\u0626\u062f \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0648\u0627\u0636\u062d.<\/p>\n
\u0628\u064a\u0627\u0646\u0627\u062a \u0646\u0638\u064a\u0641\u0629\u060c \u0627\u062e\u062a\u0631 \u0627\u0644\u0623\u062f\u0648\u0627\u062a\u060c \u0635\u0645\u0645 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644<\/h3>\n
\u0642\u0645 \u0628\u062a\u0646\u0638\u064a\u0641 \u0648\u062a\u0648\u062d\u064a\u062f \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0625\u0644\u0649 \u0645\u0635\u062f\u0631 \u0648\u0627\u062d\u062f \u0644\u0644\u062d\u0642\u064a\u0642\u0629 - \u062f\u0645\u062c \u0627\u0644\u0633\u062c\u0644\u0627\u062a\u060c \u0648\u0625\u0632\u0627\u0644\u0629 \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u060c \u0648\u0641\u0631\u0636 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u062d\u0642\u0642 \u0628\u062d\u064a\u062b \u062a\u0639\u0645\u0644 \u0627\u0644\u0645\u062d\u0641\u0632\u0627\u062a \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u062f\u0642\u064a\u0642\u0629. \u0627\u062e\u062a\u0631 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0641\u062a\u0648\u062d\u0629\u060c \u0648\u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \/ BPA\u060c \u0648\u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0628\u062d\u064a\u062b \u062a\u062f\u0639\u0645 \u0648\u0638\u0627\u0626\u0641 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0623\u062a\u0645\u062a\u062a\u0643. \u0627\u0628\u062f\u0623 \u0628\u0633\u064a\u0631 \u0639\u0645\u0644 \u0628\u0633\u064a\u0637 \u0648\u0642\u0627\u0628\u0644 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631: \u062a\u0639\u064a\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629\u060c \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a SMS \/ iPhone. \u0623\u0636\u0641 \u0627\u0644\u0630\u0643\u0627\u0621 \u0628\u0634\u0643\u0644 \u0627\u0646\u062a\u0642\u0627\u0626\u064a - \u062a\u0633\u062c\u064a\u0644\u0627\u062a \u062a\u0646\u0628\u0624\u064a\u0629\u060c \u062a\u0635\u0646\u064a\u0641 NLP\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0645\u062f\u0631\u0643 \u0644\u0644\u0645\u0634\u0627\u0639\u0631 - \u0623\u062b\u0646\u0627\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 RPA \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0641\u0630 \u062d\u0648\u0627\u062c\u0632 \u0628\u0634\u0631\u064a\u0629 \u0644\u062a\u062c\u0646\u0628 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0639\u062a\u0628\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062f\u0642\u064a\u0642. \u0631\u0627\u0642\u0628 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0648\u0643\u0631\u0631.<\/p>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0646\u0634\u0631 Messenger \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0623\u062f\u0645\u062c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0623\u0648\u062a\u0648\u0645\u0627\u062a\u064a\u0643\u064a \u0645\u0628\u0627\u0634\u0631\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u064a\u062b \u062a\u0643\u062a\u0628 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u0646 Messenger \u0648 SMS \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628 \u0648\u0627\u0644\u062c\u0648\u0627\u0644 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u062a\u062c\u0627\u0631\u0628 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 iPhone) \u0625\u0644\u0649 \u0646\u0641\u0633 \u0645\u0644\u0641 \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0639\u0645\u064a\u0644. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0633\u064a\u0631 \u0639\u0645\u0644 \u0639\u0645\u0644\u064a \u0633\u0631\u064a\u0639 \u0644\u0645\u0631\u0627\u0633\u0644\u060c \u0627\u062a\u0628\u0639 \u0627\u0644\u0625\u0639\u062f\u0627\u062f \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629 \u0641\u064a \u0627\u0644\u062f\u0644\u064a\u0644 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0639\u062f\u0627\u062f \u0623\u0648\u0644 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 AI \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0641\u064a \u0623\u0642\u0644 \u0645\u0646 10 \u062f\u0642\u0627\u0626\u0642 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 Messenger Bot.<\/p>\n
\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0628\u0627\u0626\u0639\u060c \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062a\u0648\u0637\u064a\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\u0627\u0644\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0645\u0632\u0648\u062f\u064a\u0646: \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u062a\u0642\u0646\u064a\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627<\/h3>\n
\u0639\u0646\u062f\u0645\u0627 \u0623\u0642\u064a\u0645 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623 prioritiz \u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0648\u0646\u0634\u0631 \u0623\u0646\u0638\u0645\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062b\u0628\u062a\u0629\u060c \u0648\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a \u0644\u0644\u062a\u0648\u0637\u064a\u0646. \u0627\u0628\u062f\u0623 \u0628\u062a\u0642\u0644\u064a\u0635 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0638\u0647\u0631\u0648\u0646 \u062e\u0628\u0631\u0629 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u064a\u0645\u0643\u0646\u0647\u0645 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u062a\u0645\u062a\u0629 CRM \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0627\u0628\u062d\u062b \u0639\u0646 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0645\u0648\u0646 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 - \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629 - \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0645\u062a\u062f \u0645\u0646 \u0627\u0644\u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 (\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0627\u0644\u0622\u0644\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629) \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629.<\/p>\n
\u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u062a\u062d\u0642\u0642 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0644\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627:<\/p>\n
\n- \u0646\u0636\u062c \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0635\u0644\u0627\u062a - \u0647\u0644 \u064a\u0645\u0643\u0646 \u0644\u0644\u0628\u0627\u0626\u0639 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 CRM \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u060c \u0648\u0623\u062f\u0648\u0627\u062a RPA\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u061f<\/li>\n
- \u0642\u062f\u0631\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u062f\u0639\u0645 \u0644\u0645\u064a\u0633\u0646\u062c\u0631\u060c \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0631\u0633\u0627\u0626\u0644 \u0622\u064a\u0641\u0648\u0646\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0628\u062d\u064a\u062b \u062a\u062d\u0627\u0641\u0638 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0628\u0646\u0627\u0621\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u064a\u0633\u0646\u062c\u0631\u060c \u0627\u0633\u062a\u0634\u0631 \u062f\u0644\u064a\u0644\u064a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629 \u0641\u064a \u0641\u064a\u0633\u0628\u0648\u0643 \u0645\u0627\u0633\u0646\u062c\u0631<\/a>.<\/li>\n
- \u0627\u0644\u062a\u0648\u0637\u064a\u0646 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 - \u0625\u0642\u0627\u0645\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629\u060c \u0648\u062f\u0639\u0645 \u0627\u0644\u0644\u063a\u0629\u060c \u0648\u0648\u062c\u0648\u062f \u0627\u0644\u0628\u0627\u0626\u0639 \u0627\u0644\u0645\u062d\u0644\u064a (\u0627\u0628\u062d\u062b \u0639\u0646 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0642\u064a\u0645 \u0627\u0644\u0641\u0631\u0642 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627).<\/li>\n
- \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 - \u062a\u0642\u064a\u064a\u0645 \u0642\u062f\u0631\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0637\u0644\u0628 \u0645\u0631\u0627\u062c\u0639 \u0627\u0633\u062a\u062e\u062f\u0645\u062a \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u062a\u0639\u0627\u0648\u0646\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0645\u0646 \u0623\u062c\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0644\u0622\u0644\u0627\u062a.<\/li>\n
- \u0628\u0646\u064a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 - \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u062d\u0644\u0648\u0644 \u0627\u0644\u0628\u0627\u0626\u0639 \u062a\u062f\u0639\u0645 \u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0646\u0645\u0648 \u0645\u0646 \u0627\u0644\u0637\u064a\u0627\u0631 \u0625\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u062f\u0648\u0646 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u061b \u0627\u0646\u0638\u0631 \u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u064a\u0629 \u0641\u064a \u062f\u0644\u064a\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/a>.<\/li>\n<\/ul>\n
\u0644\u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0645\u0641\u0647\u0648\u0645 \u0628\u0633\u0631\u0639\u0629 \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0630\u0627\u062a \u0627\u0644\u0643\u0648\u062f \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u060c \u0623\u0648\u0635\u064a \u063a\u0627\u0644\u0628\u064b\u0627 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0645\u062d \u0628\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0631\u064a\u0639 \u0645\u0639 Messenger \u0648\u0627\u0644\u0648\u064a\u0628\u061b \u062a\u0627\u0628\u0639 \u0625\u0639\u062f\u0627\u062f \u0628\u0648\u062a Messenger \u062e\u0644\u0627\u0644 10 \u062f\u0642\u0627\u0626\u0642<\/a> \u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0628\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u0639\u0645\u0642 \u0645\u0639 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646. \u0639\u0646\u062f\u0645\u0627 \u062a\u0638\u0647\u0631 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0623\u0648 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u064a\u0648\u0641\u0631 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0627\u0645\u0644\u0647\u0627 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0627\u062f\u0629\u064b \u0644\u062a\u0633\u0631\u064a\u0639 \u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629: \u0627\u0646\u0638\u0631 \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0640 Brain Pod AI \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 (Brain Pod AI<\/a>).<\/p>\n\u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0639\u0646\u062f \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0633\u064a\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629<\/h3>\n
\u062a\u0648\u0633\u064a\u0639 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0642\u062f\u0645 \u0645\u062e\u0627\u0637\u0631 \u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0623\u062e\u0644\u0627\u0642\u064a\u0629 \u0648\u062a\u0642\u0646\u064a\u0629 - \u0639\u0627\u0644\u062c \u0647\u0630\u0647 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0628\u062e\u0637\u0629 \u0645\u062f\u0631\u0648\u0633\u0629. \u0623\u0631\u0643\u0632 \u0639\u0644\u0649 \u062b\u0644\u0627\u062b\u0629 \u0645\u062c\u0627\u0644\u0627\u062a \u0631\u0626\u064a\u0633\u064a\u0629: \u0627\u0644\u062d\u0648\u0643\u0645\u0629\u060c \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0631\u0635\u062f\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629.<\/p>\n
\n- \u0627\u0644\u062d\u0648\u0643\u0645\u0629:<\/strong> \u062d\u062f\u062f \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0645\u0648\u0630\u062c. \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0623\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0642\u0648\u0627\u0646\u064a\u0646 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629 \u0639\u0646\u062f \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0623\u0633\u0648\u0627\u0642 \u0645\u062b\u0644 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627 \u0623\u0648 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0627\u0644\u0623\u0648\u0631\u0648\u0628\u064a. \u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u062a\u0648\u062b\u064a\u0642 \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u060c \u0648\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u062e\u0641\u064a\u0641 \u0645\u0646 \u0627\u0644\u062a\u062d\u064a\u0632.<\/li>\n
- \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0631\u0635\u062f \u0648\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u062c\u0647\u064a\u0632 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 - \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 - \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0627\u0646\u062e\u0641\u0627\u0636\u0627\u062a \u0641\u064a \u0627\u0644\u0623\u062f\u0627\u0621. \u0627\u0633\u062a\u062e\u062f\u0645 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u062f\u0645\u062c\u0647\u0627 \u0645\u0639 \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u062a\u0645\u062a\u0629 CRM\u061b \u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0639\u0646\u062f \u062e\u0631\u0642 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629.<\/li>\n
- \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629 \u0648\u0627\u0644\u062a\u0635\u0639\u064a\u062f:<\/strong> \u0644\u0627 \u062a\u0633\u0645\u062d \u0623\u0628\u062f\u0627\u064b \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u062f\u0648\u0646 \u062a\u0633\u0644\u064a\u0645 \u0622\u0645\u0646. \u0646\u0641\u0630 \u062a\u0648\u062c\u064a\u0647\u064b\u0627 \u0645\u062f\u0631\u0643\u064b\u0627 \u0644\u0644\u0639\u0648\u0627\u0637\u0641 \u0648\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0639\u062a\u0628\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0647\u0630\u0627 \u064a\u0645\u0646\u0639 \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062f\u064a \u0641\u064a\u0647\u0627 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0625\u0644\u0649 \u062a\u062f\u0647\u0648\u0631 \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n
\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u0623\u0646\u0641\u0630\u0647\u0627 \u0642\u0628\u0644 \u0627\u0644\u062a\u0648\u0633\u0639:<\/p>\n
\n- \u0642\u0645 \u0628\u062a\u062c\u0631\u0628\u0629 \u0641\u064a \u0642\u0646\u0627\u0629 \u0645\u062d\u0635\u0648\u0631\u0629 (\u0645\u062b\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628) \u0648\u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0628\u0644 \u0627\u0644\u062a\u0648\u0633\u0639 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
- \u0623\u0646\u0634\u0626 \u0645\u0643\u0648\u0646\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0633\u064a\u0631 \u0639\u0645\u0644 \u0630\u0627\u062a \u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u0645\u0646\u0627\u0637\u0642.<\/li>\n
- \u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 (\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a) \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0623\u0648 \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639\u061b \u062a\u062d\u0642\u0642 \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u062f\u064a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629.<\/li>\n
- \u062e\u0637\u0637 \u0644\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0648\u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 - \u0623\u0639\u062f \u062a\u062f\u0631\u064a\u0628 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0646\u064a\u0629\u060c \u0648\u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A\/B \u0639\u0644\u0649 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u062c\u062f\u0648\u0644 \u062a\u062f\u0642\u064a\u0642\u0627\u062a \u0645\u0646\u062a\u0638\u0645\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0639 \u0635\u0648\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644.<\/li>\n<\/ol>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u064a \u062a\u0631\u0628\u0637 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0623\u062f\u0644\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0644\u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0647\u0627\u062a\u0641 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 (\u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629<\/a> \u0648 \u062f\u0644\u064a\u0644 \u062a\u0643\u0627\u0645\u0644 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a>).<\/p>","protected":false},"excerpt":{"rendered":"Key Takeaways Customer automation uses AI, chatbots, RPA and orchestration to speed responses, reduce cost-per-contact, and scale customer experience automation across channels. Design a customer automation system with four layers\u2014interaction, orchestration, data, integration\u2014to enable reliable customer journey automation and CRM automation. Apply the four types of automation (RPA, BPA\/workflow, intelligent automation, industrial automation) where they […]<\/p>\n","protected":false},"author":14928,"featured_media":258912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-258913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=258913"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258913\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/258912"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=258913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=258913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=258913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u0623\u0635\u0628\u062d \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0645\u062c\u0631\u062f \u0643\u0644\u0645\u0629 \u0637\u0646\u0627\u0646\u0629 \u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 - \u0628\u0644 \u0647\u064a \u0627\u0644\u0639\u0645\u0648\u062f \u0627\u0644\u0641\u0642\u0631\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0648\u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0644\u062a\u0648\u0633\u0639 \u0628\u0634\u0643\u0644 \u0623\u0630\u0643\u0649. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u062f\u0644\u064a\u0644\u060c \u0633\u0646\u0642\u0648\u0645 \u0628\u062a\u0641\u0643\u064a\u0643 \u0645\u0627 \u062a\u0639\u0646\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0642\u064b\u0627\u060c \u0648\u0633\u0646\u0633\u062a\u0639\u0631\u0636 \u0645\u0643\u0648\u0646\u0627\u062a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0633\u0644\u0627\u0633\u0629\u060c \u0648\u0633\u0646\u0648\u0636\u062d \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0645\u0639 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638. \u0633\u062a\u0631\u0649 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0648\u0623\u0645\u062b\u0644\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0625\u0644\u0649 \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629. \u0633\u0646\u0642\u0627\u0631\u0646 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0645\u0646 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0625\u0644\u0649 \u0634\u0631\u0643\u0629 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0634\u0631\u0643\u0629 \u062a\u0642\u0646\u064a\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629) \u0648\u0646\u0633\u062a\u0643\u0634\u0641 \u0643\u064a\u0641 \u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 - \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627 - \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u062a\u0642\u0648\u0645 \u0628\u062f\u0645\u062c \u062a\u062f\u0641\u0642\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646\u060c \u0623\u0648 \u062a\u0635\u0645\u064a\u0645 \u0622\u0644\u0629 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u062a\u062d\u0633\u064a\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0642\u0627\u064a\u064a\u0633 \u062e\u062f\u0645\u0629 \u0623\u0641\u0636\u0644\u060c \u0641\u0625\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u062a\u0628\u0631\u0632 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u0643\u062a\u064a\u0643\u064a\u0629\u060c \u0648\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0628\u0627\u0626\u0639\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u062f\u0645\u0629 \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0628\u062b\u0642\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062e\u0648\u0641 \u0645\u0646 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n
\u0645\u0627 \u0647\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\u0645\u0627 \u0647\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n
\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0647\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a\u060c \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u064a\u062f\u0648\u064a\u060c \u0648\u064a\u0633\u0631\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0648\u064a\u062d\u0633\u0646 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 - \u0645\u0639 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0644\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0644\u0649. \u062a\u0634\u0645\u0644 \u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u062f\u0627\u062e\u0644 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0622\u0644\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. (\u0627\u0646\u0638\u0631 \u063a\u0627\u0631\u062a\u0646\u0631 \u062d\u0648\u0644 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0642\u0645\u064a\u0629\u061b \u0645\u0643\u064a\u0646\u0632\u064a \u062d\u0648\u0644 \u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0623\u062a\u0645\u062a\u0629.)<\/p>\n
\u0623\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0643\u0644 \u064a\u0648\u0645 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u062c\u0645\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u0633\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u062a\u062f\u0639\u0645 \u0645\u0646\u0635\u062a\u064a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0627\u0644\u0641\u0631\u0642 \u0645\u0646 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u060c \u0648\u0627\u0644\u062a\u0646\u0638\u064a\u0645\u060c \u0648\u0637\u0628\u0642\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0623\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0645\u0646 \u062a\u062c\u0627\u0631\u0628 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628 - \u0645\u0639 \u0636\u0645\u0627\u0646 \u0645\u0633\u0627\u0631\u0627\u062a \u062a\u0635\u0639\u064a\u062f \u0633\u0644\u0633\u0629 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u0639\u0632\u064a\u0632 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0633\u062a\u0628\u062f\u0627\u0644\u0647\u0627.<\/p>\n
\u0625\u0637\u0627\u0631 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 (\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)<\/h3>\n
\u064a\u0645\u062a\u0644\u0643 \u0625\u0637\u0627\u0631 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0627\u0644 \u0623\u0631\u0628\u0639\u0629 \u0645\u0643\u0648\u0646\u0627\u062a \u0645\u062a\u0631\u0627\u0643\u0645\u0629 \u062a\u0639\u0645\u0644 \u0645\u0639\u064b\u0627:<\/p>\n
- \n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644:<\/strong> \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c IVR\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0645\u0633\u0627\u0639\u062f\u064a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0645\u0648\u0646 \u0625\u062c\u0627\u0628\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0648\u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629. \u0647\u0646\u0627 \u062a\u0648\u062c\u062f \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u064a\u062b \u062a\u0642\u0644\u0644 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062d\u0645\u0644.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642:<\/strong> \u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0642\u0648\u0627\u0639\u062f\u060c \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 CRM \u0627\u0644\u062a\u064a \u062a\u0648\u062c\u0647\u060c \u0648\u062a\u062a\u0635\u0627\u0639\u062f\u060c \u0648\u062a-trigger \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 - \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0627\u0644\u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 SLA.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a:<\/strong> \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0648\u064a\u0629 \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/strong> \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0635\u0644\u0627\u062a \u0644\u0631\u0628\u0637 \u0623\u0646\u0638\u0645\u0629 CRM\u060c \u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629\u060c \u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u062d\u062a\u0649 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u062d\u064a\u062b \u062a\u062a\u0642\u0627\u0637\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0645\u0639 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a.<\/li>\n<\/ul>\n
\u0639\u0646\u062f \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0623\u0648 \u0628\u0646\u0627\u0621 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0645\u0639\u0627\u064a\u064a\u0631 \u0644\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u0643\u0648\u062f\u060c \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0645\u062b\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c FCR \u0648 CSAT. \u0627\u0639\u062a\u0628\u0631 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u062d\u0644\u064a\u064a\u0646 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 - \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u0623\u0648 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) - \u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629\u060c \u0648\u062a\u062d\u0642\u0642 \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0622\u0644\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0628\u0627\u0626\u0639 \u064a\u062f\u0639\u0645 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 inc - \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0639\u0642\u064a\u062f. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u062d\u0648\u0644 \u0628\u0646\u0627\u0621 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u062a\u0645\u062f \u0639\u0644\u0649 Messenger \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062f\u062e\u0644\u060c \u0631\u0627\u062c\u0639 \u062f\u0644\u064a\u0644\u064a \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 \u0639\u0644\u0649 Facebook Messenger.<\/p>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u0643\u0634\u0641 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0628\u0645\u0627 \u064a\u062a\u062c\u0627\u0648\u0632 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u064a\u0648\u0641\u0631 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0645\u0644 \u0627\u0644\u0623\u062f\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0644\u0644\u0646\u0634\u0631 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a.<\/p>\n
<\/p>\n\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h2>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h3>\n
1) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 (RPA)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u062a\u0642\u0648\u0645 RPA \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062d\u0627\u0643\u0627\u0629 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0641\u064a \u0648\u0627\u062c\u0647\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (\u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0645\u0644\u0621 \u0627\u0644\u0646\u0645\u0627\u0630\u062c\u060c \u0627\u0633\u062a\u062e\u0631\u0627\u062c \u0627\u0644\u0634\u0627\u0634\u0629).
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u062a\u0648\u0644\u064a\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0647\u0627\u0645 CRM \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u0639\u0627\u0626\u062f \u0633\u0631\u064a\u0639 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0627\u0644\u0645\u0647\u0627\u0645 \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631\u060c \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u064a\u062f\u0648\u064a\u0629\u061b \u063a\u064a\u0631 \u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0628 \u062d\u0643\u0645\u064b\u0627 \u0623\u0648 \u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0645\u0646\u0638\u0645\u0629 \u0645\u0627 \u0644\u0645 \u064a\u062a\u0645 \u062f\u0645\u062c\u0647 \u0645\u0639 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629. (\u0627\u0646\u0638\u0631 \u062a\u063a\u0637\u064a\u0629 Gartner \u0644\u0640 RPA.)<\/p>\n2) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 (BPA) \/ \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0623\u062a\u0645\u062a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0645\u0646\u0635\u0627\u062a BPM \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a (\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629\u060c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a).
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0645\u0646 \u0627\u0644\u0637\u0644\u0628 \u0625\u0644\u0649 \u0627\u0644\u0646\u0642\u062f\u060c onboarding \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 CRM\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u062a\u0648\u062d\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629\u061b \u064a\u062a\u0637\u0644\u0628 \u0625\u0639\u0627\u062f\u0629 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0648\u0627\u0644\u062d\u0648\u0643\u0645\u0629\u060c \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0644\u062a\u062c\u0646\u0628 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0647\u0634\u0629. (\u062a\u062d\u062f\u062f Forrester \u0648 McKinsey \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a.)<\/p>\n3) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \/ \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u064a\u0629 (\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u062c\u0645\u0639 \u0628\u064a\u0646 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\/\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u0629\u060c \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629\u060c \u0648\u0631\u0624\u064a\u0629 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631 \u0645\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0647\u064a\u0643\u0644\u0629\u060c \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a\u2014\u062a\u0634\u0645\u0644 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0641\u0647\u0645 \u0627\u0644\u0648\u062b\u0627\u0626\u0642\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0648\u0627\u0639\u064a \u0644\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0622\u0644\u064a \u0644\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u062d\u0631\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u062e\u0635\u064a\u0629.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u064a\u0648\u0633\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u062d\u0643\u0645\u060c \u0648\u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0634\u0639\u0631 \u0628\u0623\u0646\u0647\u0627 \u0625\u0646\u0633\u0627\u0646\u064a\u0629\u061b \u064a\u062a\u0637\u0644\u0628 \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0646\u0645\u0627\u0630\u062c\u060c \u0648\u062d\u0648\u0627\u062c\u0632 \u0623\u062e\u0644\u0627\u0642\u064a\u0629. (\u0628\u062d\u062b \u0645\u0627\u0643\u064a\u0646\u0632\u064a \u062d\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a.)<\/p>\n4) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \/ \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 (\u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0635\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a)<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0628\u0631\u0645\u062c\u0629\u060c \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a\u060c \u0648\u0627\u0644\u0622\u0644\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629\u061b \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0641\u064a \u0627\u0644\u062a\u0635\u0646\u064a\u0639\u060c \u0648\u0627\u0644\u0644\u0648\u062c\u0633\u062a\u064a\u0627\u062a\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062e\u0637\u0648\u0637 \u0627\u0644\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a\u0629 (\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a)\u060c \u0648\u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u0644\u062a\u0634\u062e\u064a\u0635 \u0623\u0648 \u0627\u0644\u0625\u0635\u0644\u0627\u062d.
\n\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0648\u0627\u0644\u0642\u064a\u0648\u062f: \u062a\u0642\u062f\u0645 \u0646\u0637\u0627\u0642\u064b\u0627 \u0648\u062f\u0642\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629\u061b \u062a\u0643\u0644\u0641\u0629 \u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0637\u0648\u064a\u0644\u0629\u060c \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0637\u0644\u0628 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0645\u062a\u062e\u0635\u0635\u0629 \u0648\u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/p>\n\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629)<\/h3>\n
\u062a\u062c\u0645\u0639 \u0627\u0644\u0646\u0634\u0631 \u0627\u0644\u0647\u062c\u064a\u0646 \u0628\u064a\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0646\u0638\u0645\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0647\u0627\u064a\u0629. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u0623\u0637\u0628\u0642\u0647\u0627 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n
- \n
- \u0627\u0644\u062e\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a (\u0627\u0644\u062a\u0641\u0627\u0639\u0644) \u2013 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629:<\/strong> \u0623\u0633\u062a\u062e\u062f\u0645 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\u060c \u0648\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u062d\u0648\u064a\u0644\u0627\u062a \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0647\u0630\u0647 \u0647\u064a \u062c\u0648\u0647\u0631 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0645\u0643\u0646 \u0645\u0646 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0634\u0643\u0644 \u0630\u064a \u0645\u063a\u0632\u0649 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0623\u0645\u0648\u0631 \u0644\u0644\u0628\u0634\u0631.<\/li>\n
- \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u2013 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \/ \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u062a\u062f\u064a\u0631 \u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a (\u0645\u0648\u0627\u0641\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645) \u0648\u062a\u0631\u0628\u0637 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0648\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0628\u062d\u064a\u062b \u062a\u0639\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u062a\u0633\u0642 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
- \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u2013 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629:<\/strong> \u062a\u062a\u0639\u0627\u0645\u0644 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0645\u0639 \u062a\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 (\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631) \u0627\u0644\u062a\u064a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u0623\u0646 \u062a\u0628\u0637\u0626 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u062d\u0633\u0646 \u0645\u0646 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u0648\u064a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
- \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u2013 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629:<\/strong> \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0641\u0631\u0642 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u0627\u062f\u064a\u0629\u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u064a\u0645\u0643\u0651\u0646 \u0645\u0646 \u0627\u0644\u062a\u0634\u062e\u064a\u0635\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0641\u0639\u064a\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 - \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u062a\u0637\u0644\u0628 \u0630\u0644\u0643 \u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u064a\u0646 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627).<\/li>\n<\/ul>\n
\u0639\u0646\u062f\u0645\u0627 \u0623\u0628\u0646\u064a \u0623\u0648 \u0623\u0648\u0635\u064a \u0628\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0642\u064a\u0645 \u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0642\u0627\u0628\u0644 \u062d\u0627\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0645\u0647\u0645\u0629 (\u0645\u0646\u0638\u0645\u0629 \u0645\u0642\u0627\u0628\u0644 \u063a\u064a\u0631 \u0645\u0646\u0638\u0645\u0629)\u060c \u0627\u0644\u062d\u062c\u0645\u060c \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u060c \u0648\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629. \u0647\u0630\u0627 \u064a\u064f\u0639\u0644\u0645 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u062d\u0644\u0648\u0644 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 RPA \u0623\u0648 BPA \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 - \u0623\u0648 \u0645\u0632\u064a\u062c \u0645\u0646 \u0630\u0644\u0643. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0633\u064a\u0631 \u0639\u0645\u0644 \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629 \u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 Messenger \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062f\u062e\u0644\u060c \u0627\u0646\u0638\u0631 \u062f\u0644\u064a\u0644\u064a \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0628\u0646\u0627\u0621 \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 Facebook Messenger\u061b \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062f\u0645\u062c \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0645\u0639 CRM\u060c \u0627\u0633\u062a\u0643\u0634\u0641 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 CRM. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u0648\u0644\u064a\u062f \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a \u0645\u062a\u0642\u062f\u0645 \u0623\u0648 \u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0645\u062d\u062a\u0648\u0649\u060c \u062a\u0642\u062f\u0645 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0645\u0644 \u0631\u062f\u0648\u062f \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0633\u064a\u0631 \u0639\u0645\u0644 \u0627\u0644\u0645\u062d\u062a\u0648\u0649.<\/p>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0640 5 C\u2019s \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0640 5 C\u2019s \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n
- \n
- \u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/strong> - \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u062a\u0648\u0642\u0639\u0629 \u0648\u0645\u0648\u062b\u0648\u0642\u0629 \u0639\u0628\u0631 \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0648\u0627\u0635\u0644. \u064a\u0642\u0644\u0644 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0645\u0646 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0643 \u0648\u064a\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064b\u0627 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0644\u0641\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0627\u0644\u0645\u0648\u062d\u062f\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u0641\u0633 \u0627\u0644\u0625\u062c\u0627\u0628\u0629\u060c \u0648\u0627\u0644\u0646\u0628\u0631\u0629\u060c \u0648\u0645\u0633\u0627\u0631 \u0627\u0644\u062d\u0644 \u0633\u0648\u0627\u0621 \u0627\u062a\u0635\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0639\u0628\u0631 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0623\u0648 \u0627\u0644\u0647\u0627\u062a\u0641 \u0623\u0648 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 (\u062a\u062f\u0641\u0642\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 iPhone). \u062a\u0638\u0647\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0645\u0631\u0627\u0631\u064b\u0627 \u0648\u062a\u0643\u0631\u0627\u0631\u064b\u0627 \u0623\u0646 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0645\u062a\u0633\u0642\u0629 \u062a\u0639\u0632\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0648\u0627\u0644\u0642\u064a\u0645\u0629 \u0645\u062f\u0649 \u0627\u0644\u062d\u064a\u0627\u0629 \u0623\u0639\u0644\u0649 (\u0627\u0646\u0638\u0631 Forrester \u0648 Harvard Business Review \u062d\u0648\u0644 \u0627\u062a\u0633\u0627\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621).<\/li>\n
- \u0627\u0644\u0643\u0631\u0645 (\u0631\u0639\u0627\u064a\u0629\/\u062a\u0639\u0627\u0637\u0641)<\/strong> \u2014 \u0645\u0639\u0627\u0645\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u062a\u0639\u0627\u0637\u0641 \u0648\u0625\u0646\u0633\u0627\u0646\u064a\u0629. \u062d\u062a\u0649 \u0639\u0646\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u062c\u0628 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0645\u062c\u0627\u0645\u0644\u0629 \u0641\u064a \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u062f\u0631\u0643 \u0644\u0644\u0639\u0648\u0627\u0637\u0641 \u0628\u062d\u064a\u062b \u062a\u0639\u0632\u0632 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0623\u0646 \u062a\u062d\u0644 \u0645\u062d\u0644 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0628\u0634\u0631\u064a. \u064a\u0633\u0627\u0639\u062f \u062a\u0646\u0641\u064a\u0630 \u062a\u0635\u0645\u064a\u0645 \u064a\u0638\u0647\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0641\u064a \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0639\u0644\u0649 \u062a\u062c\u0646\u0628 \u0641\u062e \u201c\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u201d<\/li>\n
- \u0627\u0644\u0643\u0641\u0627\u0621\u0629<\/strong> \u2014 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u062f\u0642\u0629 \u0648\u0643\u0641\u0627\u0621\u0629. \u064a\u062a\u0645 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0628\u0642\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0643\u0627\u0645\u0644\u0629 (\u0633\u062c\u0644\u0627\u062a CRM \u0645\u0648\u062d\u062f\u0629)\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0630\u0643\u064a\u0629 (\u062a\u0635\u0641\u064a\u0629 \u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629)\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0642\u0648\u064a (\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \/ BPA). \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u062d\u0644 (MTTR)\u060c \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0639\u064a\u0648\u0628\u061b \u062a\u0639\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0645\u062b\u0644 \u0623\u062a\u0645\u062a\u0629 CRM \u0648RPA \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u0644\u0641\u064a\u0629 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062f\u0642\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u064a\u062f\u0648\u064a\u0629.<\/li>\n
- \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/strong> \u2014 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0636\u062d\u0629 \u0648\u0630\u0627\u062a \u0635\u0644\u0629 \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u062a\u064f\u0642\u062f\u0645 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u0644\u0639\u0645\u064a\u0644. \u062a\u063a\u0637\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0625\u0634\u0639\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629\u060c \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629\u060c \u0648\u0627\u0646\u062a\u0642\u0627\u0644 \u0634\u0641\u0627\u0641 \u0628\u064a\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646. \u064a\u062c\u0628 \u062a\u0643\u0648\u064a\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a) \u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0646 \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0642\u0646\u0648\u0627\u062a \u0645\u062b\u0644 Messenger\u060c \u0648\u0631\u0633\u0627\u0626\u0644 iPhone\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628. \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062c\u064a\u062f\u0629 \u0623\u064a\u0636\u064b\u0627 \u062a\u0633\u062c\u064a\u0644\u0627\u062a \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u062a\u062f\u0642\u064a\u0642 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n
- \u0627\u0644\u0631\u0627\u062d\u0629<\/strong> \u2014 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0639\u0644 \u0627\u0644\u0623\u0645\u0631 \u0633\u0631\u064a\u0639\u064b\u0627 \u0648\u0633\u0647\u0644\u064b\u0627 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0647\u062f\u0627\u0641\u0647\u0645. \u0627\u0644\u0631\u0627\u062d\u0629 \u0647\u064a \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0641\u0630\u0629 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f: \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062e\u0631\u0648\u062c \u0627\u0644\u0633\u0631\u064a\u0639\u0629\u060c \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629 \u064a\u062a\u0645 \u062a\u0641\u0639\u064a\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u062a\u062c\u0627\u0631\u0628 \u0641\u0639\u0627\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629. \u062a\u0634\u0645\u0644 \u0623\u0645\u062b\u0644\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0639\u062f\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u0645\u0647\u0645\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.<\/li>\n<\/ul>\n
\u0631\u0628\u0637 \u0627\u0644\u0640 5 C \u0628\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062d\u064a\u062b \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621)<\/h3>\n
\u0623\u0642\u0648\u0645 \u0628\u0631\u0628\u0637 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0640 5 C \u0645\u0628\u0627\u0634\u0631\u0629 \u0641\u064a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0627\u0644\u062d\u062f\u0648\u062f \u0644\u0636\u0645\u0627\u0646 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0646\u062a\u0627\u0626\u062c \u062f\u0648\u0646 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0623\u0648 \u0627\u0644\u062c\u0648\u062f\u0629.<\/p>\n
- \n
- \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u062a\u0646\u0641\u064a\u0630 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0648\u062d\u062f \u0645\u0639 \u0642\u0648\u0627\u0644\u0628 \u0645\u0648\u062d\u062f\u0629 \u0648\u0645\u0639\u0631\u0641\u0629 \u0645\u0631\u0643\u0632\u064a\u0629. \u062a\u062a\u0628\u0639 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0642\u0648\u0627\u0644\u0628\u060c \u0648\u062a\u0628\u0627\u064a\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u062f\u0631\u062c\u0629 \u0627\u0644\u0627\u062a\u0633\u0627\u0642. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0636\u0645\u0627\u0646 \u0625\u062c\u0627\u0628\u0627\u062a \u0645\u062a\u0637\u0627\u0628\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0639\u0646\u062f \u0627\u0644\u062a\u062d\u0648\u064a\u0644.<\/li>\n
- \u0627\u0644\u0644\u0628\u0627\u0642\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u0628\u0646\u0627\u0621 \u062a\u0648\u062c\u064a\u0647 \u0648\u0627\u0639\u064d \u0644\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0641\u064a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0622\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631 \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0646\u0628\u0631\u0629 \u0623\u0648 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0630\u0644\u0643. \u0645\u0631\u0627\u0642\u0628\u0629 \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u060c \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u062a\u0635\u0627\u0639\u062f\u0629\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0644\u0645\u0646\u0639 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
- \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u0642\u0645 \u0628\u0631\u0628\u0637 \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a (CRM\/\u0627\u0644\u0647\u0648\u064a\u0629) \u0628\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0635\u062d\u064a\u062d. \u0642\u0633\u0650\u0651\u0645 \u0645\u0639\u062f\u0644 \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621\u061b \u0648\u0627\u062f\u0639\u0645 \u0630\u0644\u0643 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u0636\u0645\u0627\u0646 \u062f\u0642\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u0644\u0641\u064a \u0648\u0627\u0639\u062a\u0628\u0631 \u062a\u0635\u0645\u064a\u0645 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0648\u0627\u0644\u062a\u064a \u062a\u062a\u0636\u0645\u0646 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629.<\/li>\n
- \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0645\u0643\u064a\u0646 \u0625\u0634\u0639\u0627\u0631\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0648\u064a\u0628\u060c SMS\u060c \u062a\u062f\u0641\u0642\u0627\u062a iPhone) \u0648\u0633\u062c\u0644\u0627\u062a \u062a\u062f\u0642\u064a\u0642 \u062d\u062a\u0649 \u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u062d\u0627\u0644\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0642\u0633\u0650\u0651\u0645 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0644\u064a\u0645\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0641\u062a\u062d\u060c \u0648\u0648\u0636\u0648\u062d \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062d\u0644 \u0639\u0628\u0631 \u0645\u062a\u0627\u0628\u0639\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 Messenger \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0627\u062a\u0628\u0639 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0644\u0645\u0646\u0635\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u062c\u0644\u0633\u0627\u062a\u2014\u0631\u0627\u062c\u0639 \u0627\u0644\u062f\u0644\u064a\u0644 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 Facebook Messenger \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062e\u0637\u0648\u0627\u062a \u0639\u0645\u0644\u064a\u0629.<\/li>\n
- \u0627\u0644\u0631\u0627\u062d\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0631\u062d\u0644\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0627\u0644\u0645\u0646\u062e\u0641\u0636 (\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u062d\u0627\u0644\u0629 \u0627\u0644\u0637\u0644\u0628 \u0627\u0644\u0622\u0644\u064a\u0629). \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0648\u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0644\u0627\u0632\u0645 \u0644\u0644\u0625\u0643\u0645\u0627\u0644. \u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 \u0645\u062a\u0636\u0645\u0646\u0629\u060c \u0642\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0644\u062f\u0645\u062c \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0622\u0644\u0629 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n
\u0642\u0627\u0626\u0645\u0629 \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0639\u0645\u0644\u064a \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627:<\/p>\n
- \n
- \u0642\u0645 \u0628\u0631\u0633\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0633\u0627\u0631\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0644\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a.<\/li>\n
- \u0627\u062e\u062a\u0631 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a \u064a\u0642\u062f\u0645 \u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u061b \u0627\u062e\u062a\u0628\u0631\u0647 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 (\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621).<\/li>\n
- \u0646\u0634\u0631 \u0645\u0639 \u062d\u0648\u0627\u062c\u0632: \u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u062a\u0642\u064a\u064a\u0645 \u062f\u0648\u0631\u064a \u0644\u062a\u062c\u0646\u0628 \u0625\u0631\u0647\u0627\u0642 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0623\u0648 \u0627\u0644\u0627\u0646\u0637\u0628\u0627\u0639 \u0628\u0623\u0646 \u201c\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629.\u201d<\/li>\n
- \u062a\u0643\u0631\u0627\u0631 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a: \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n<\/ol>\n
\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0623\u0639\u0645\u0642 \u062d\u0648\u0644 \u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0628\u0646\u0627\u0621 \u0623\u062a\u0645\u062a\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u062d\u0648\u0644 Messenger\u060c \u0627\u0633\u062a\u0643\u0634\u0641 \u0645\u0648\u0627\u0631\u062f\u064a \u062d\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0639\u0645\u0644\u064a. \u062f\u0644\u064a\u0644 \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 \u0639\u0628\u0631 \u0641\u064a\u0633\u0628\u0648\u0643 \u0645\u064a\u0633\u0646\u062c\u0631.<\/a>. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0646\u0645\u0627\u0637 \u0645\u0639\u0645\u0627\u0631\u064a\u0629 \u062a\u0645\u062a\u062f \u0645\u0646 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0647\u0627\u062a\u0641 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629.<\/p>\n
<\/p>\n\u0645\u0627 \u0647\u064a \u062b\u0644\u0627\u062b\u0629 \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h2>\n
\u0645\u0627 \u0647\u064a \u062b\u0644\u0627\u062b\u0629 \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061f<\/h3>\n
1) \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u064a\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646)<\/strong>
\n\u0645\u062b\u0627\u0644: \u0627\u0644\u062f\u0631\u062f\u0634\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062d\u0627\u0644\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a\u060c \u0648\u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0639\u0628\u0631 \u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0648\u064a\u0628\u060c \u0648Messenger\u060c \u0648SMS\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a iPhone. \u062a\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0644\u062a\u0648\u0641\u064a\u0631 \u0625\u062c\u0627\u0628\u0627\u062a \u0641\u0648\u0631\u064a\u0629\u060c \u0648\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 - \u0648\u0647\u064a \u0645\u064a\u0632\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0634\u0645\u0644 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0623\u0648\u0642\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0633\u0631\u0639\u060c \u0648\u0646\u0633\u0628\u0629 \u062a\u062d\u0648\u064a\u0644 \u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u061b \u062a\u0634\u0645\u0644 \u0627\u0644\u0642\u064a\u0648\u062f \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u062a\u062c\u0646\u0628 \u201c\u062a\u0648\u0644\u064a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u201d \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 Messenger\u060c \u0623\u0633\u062a\u062e\u062f\u0645 Messenger Bot \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0631\u062f\u0648\u062f\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0644\u064a\u0644 \u0639\u0645\u0644\u064a \u062d\u0648\u0644 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a Messenger\u060c \u0631\u0627\u062c\u0639 \u0627\u0644\u062f\u0644\u064a\u0644 \u0644\u0628\u0646\u0627\u0621 \u062f\u0631\u062f\u0634\u0629 Facebook Messenger.<\/p>\n2) \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 (RPA) \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a\u0629<\/strong>
\n\u0645\u062b\u0627\u0644: \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u0648\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0645\u062b\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u0648\u0645\u0637\u0627\u0628\u0642\u0629 \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631. \u0641\u064a \u0628\u0646\u064a\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u063a\u0630\u064a RPA \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u0627\u0631\u0639 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0632\u0627\u0644\u0629 \u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u064a\u062f\u0648\u064a. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0632\u0627\u0648\u062c RPA \u0645\u0639 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0634\u0628\u0647 \u0627\u0644\u0645\u0647\u064a\u0643\u0644\u0629 (\u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a) \u0648\u062a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u064a\u062b \u062a\u0638\u0644 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u062a\u0632\u0627\u0645\u0646\u0629 \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629. \u062a\u062a\u0628\u0639 \u0645\u0639\u062f\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0623\u062e\u0637\u0627\u0621\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0648\u0641\u0631 \u0644\u0643\u0644 \u0645\u0639\u0627\u0645\u0644\u0629 \u0639\u0646\u062f \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631.<\/p>\n\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u062d\u0628 \u0627\u0644\u0645\u0648\u062a \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a\u061b \u0623\u0645\u062b\u0644\u0629 \u062d\u0642\u064a\u0642\u064a\u0629 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u062f\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0622\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629<\/h3>\n
3) \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (\u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a\u0629 + \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0648\u0641\u0627\u0621)<\/strong>
\n\u0645\u062b\u0627\u0644: \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u062f\u0639\u0627\u062a\u060c \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0646\u0642\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u0648\u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u062a\u064a \u062a\u064f\u0641\u0639\u0651\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u062f\u0645\u064a - \u0645\u062b\u0644 \u0622\u0644\u0629 \u0627\u0644\u062a\u0634\u062e\u064a\u0635 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u064f\u062d\u062f\u0651\u062b \u062a\u0630\u0643\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0646\u062f \u0627\u0643\u062a\u0634\u0627\u0641 \u0639\u0637\u0644 \u0641\u064a \u0627\u0644\u0623\u062c\u0647\u0632\u0629. \u0641\u064a \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0633\u0644\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u0627\u062a \u0628\u0646\u0642\u0631\u0629 \u0648\u0627\u062d\u062f\u0629\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u0637\u0644\u0628 \u0625\u0644\u0649 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u062a\u0631\u0628\u0637 \u0628\u064a\u0646 \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0645\u0632\u0648\u062f\u064a \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0645\u0646\u0637\u0642\u0629 \u0645\u062b\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0648\u062a\u0642\u064a\u0651\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0645\u062b\u0644 \u0634\u0631\u0643\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0641\u064a \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0622\u0644\u0627\u062a.<\/p>\n\u0645\u0644\u0627\u062d\u0638\u0629 \u0639\u0645\u0644\u064a\u0629 \u0644\u0644\u062a\u0643\u0627\u0645\u0644: \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0647\u062c\u064a\u0646 \u064a\u062d\u0642\u0642 \u0623\u0641\u0636\u0644 \u0646\u062a\u0627\u0626\u062c \u0644\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629\u060c \u0648RPA\/BPA \u0644\u0644\u062a\u0633\u0648\u064a\u0629 \u0627\u0644\u062e\u0644\u0641\u064a\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u064a\u0629 \u0644\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0641\u064a\u0632\u064a\u0627\u0626\u064a. \u0647\u0630\u0627 \u0627\u0644\u0645\u0632\u064a\u062c \u064a\u064f\u0646\u0634\u0626 \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u0627\u0621 \u0634\u0627\u0645\u0644 \u064a\u064f\u062d\u0633\u0651\u0646 \u0627\u0644\u0633\u0631\u0639\u0629 \u0648\u0627\u0644\u062f\u0642\u0629 \u0648\u0627\u0644\u0631\u0627\u062d\u0629 \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0648\u0645\u0646\u0639 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 CRM\u061f<\/h2>\n
\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0645\u0646 CRM\u061f<\/h3>\n
1) CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a<\/strong>
\n\u062a\u0639\u0631\u064a\u0641: \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u0648\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0648\u0627\u0644\u062e\u0644\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 (\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0637\u0644\u0628\u0627\u062a).
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0639\u0645\u0644 \u0643\u0637\u0628\u0642\u0629 \u062a\u0646\u0641\u064a\u0630\u064a\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u064a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0646\u0634\u0626 \u0623\u0648 \u062a\u062d\u062f\u062b \u0627\u0644\u0633\u062c\u0644\u0627\u062a\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \/ \u0622\u064a\u0641\u0648\u0646. \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u062a\u0639\u064a\u0634 \u0641\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0631\u0648\u062a\u064a\u0646\u064a.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u062f\u0648\u0631\u0627\u062a \u0623\u0633\u0631\u0639 \u0645\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0639\u060c \u062a\u062e\u0635\u064a\u0635 \u062a\u0644\u0642\u0627\u0626\u064a \u0644\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0646\u062e\u0641\u0627\u0636 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u062b\u0644 \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649\u060c \u0648\u0639\u0628\u0648\u0631 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629.
\n\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0645\u062b\u0627\u0644: \u0648\u062d\u062f\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629 \u0645\u0646 Salesforce \u0648HubSpot\u060c \u0648\u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0645\u062b\u0644 Messenger Bot \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0639\u0628\u0631 Messenger \/ SMS - \u0623\u0633\u062a\u062e\u062f\u0645 Messenger Bot \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0648\u0625\u0646\u0634\u0627\u0621 \u062c\u0647\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0648\u062a\u062d\u062f\u064a\u062b \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/p>\n2) \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u062c\u0645\u0639 \u0648\u064a\u062d\u0644\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0648\u0644\u064a\u062f \u0631\u0624\u0649 \u0644\u0644\u062a\u062c\u0632\u0626\u0629\u060c \u0648\u062a\u0648\u0642\u0639 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0646\u0645\u0630\u062c\u0629 \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0645\u0631 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a (LTV)\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062d\u0645\u0644\u0627\u062a.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0625\u0644\u0649 \u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0646\u0633\u064a\u0642. \u062a\u062d\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0625\u0644\u0649 \u0645\u062d\u0641\u0632\u0627\u062a \u0644\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0630\u0643\u064a.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\/\u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0645\u062a\u0642\u0627\u0637\u0639\u060c \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u064a\u0644\u060c \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0634\u0630\u0648\u0630 \u0641\u064a \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062e\u062f\u0645\u0629\u061b \u0632\u064a\u0627\u062f\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u0641\u0642\u062f. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062f\u0642\u0629 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0648\u0627\u0644\u0632\u064a\u0627\u062f\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/p>\n3) CRM \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0641\u0631\u0642 \u0648\u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0645\u0634\u0627\u0631\u0643\u0629 \u0633\u064a\u0627\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u064a\u062f\u0627\u0646 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u064a\u0646.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0636\u0645\u0646 \u0627\u0646\u062a\u0642\u0627\u0644\u0627\u062a \u0633\u0644\u0633\u0629 \u0628\u064a\u0646 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 (\u0627\u0644\u0628\u0634\u0631 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629)\u060c \u0645\u0639 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a). \u064a\u0639\u062f CRM \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0645\u0646\u0639 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0633\u064a\u0626\u0629 \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0639 \u0623\u062d\u062c\u0627\u0645 \u0643\u0628\u064a\u0631\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u0635\u0646\u0627\u062f\u064a\u0642 \u0628\u0631\u064a\u062f \u0645\u0648\u062d\u062f\u0629\u060c \u0642\u0648\u0627\u0639\u062f \u0645\u0639\u0631\u0641\u0629 \u0645\u0634\u062a\u0631\u0643\u0629\u060c \u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u062d\u0645\u0644\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 SLA \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0641\u0631\u0642. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0634\u0641 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0639\u0646 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0645\u0646 \u0642\u0631\u0627\u0621\u0629\/\u0643\u062a\u0627\u0628\u0629 \u0627\u0644\u0633\u064a\u0627\u0642 \u0628\u0634\u0643\u0644 \u0645\u0648\u062b\u0648\u0642.<\/p>\n4) CRM \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a<\/strong>
\n\u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 - \u062a\u0635\u0645\u064a\u0645 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629\u060c \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0645\u062d\u0641\u0638\u0629\u060c \u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u064a\u0648\u0645\u064a\u0629.
\n\u0627\u0644\u062f\u0648\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u064a\u0648\u0641\u0631 \u0627\u0644\u062d\u0648\u0643\u0645\u0629 \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0627\u0644\u0630\u064a \u064a\u062d\u062f\u062f \u0623\u064a \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u064a\u062c\u0628 \u0623\u062a\u0645\u062a\u062a\u0647\u0627\u060c \u0648\u0623\u064a \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629 \u064a\u062c\u0628 \u0625\u0639\u0637\u0627\u0624\u0647\u0627 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 (NPS\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621)\u060c \u0648\u0627\u0644\u062d\u0648\u0627\u062c\u0632 \u0627\u0644\u0623\u062e\u0644\u0627\u0642\u064a\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629. \u064a\u0648\u062c\u0647 CRM \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u0644 \u0641\u064a\u0647 \u0623\u062a\u0645\u062a\u0629 CRM \u0645\u062d\u0644 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u064a\u062f\u0648\u064a \u0648\u0623\u064a\u0646 \u064a\u062c\u0628 \u0623\u0646 \u064a\u0628\u0642\u0649 \u0627\u0644\u0628\u0634\u0631 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629.
\n\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f: \u062e\u0627\u0631\u0637\u0629 \u0637\u0631\u064a\u0642 \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (RPA\u060c \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u064a\u0629\u060c \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629)\u060c \u0648\u0645\u062d\u0627\u0630\u0627\u0629 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0639\u0628\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0642\u064a\u0627\u0633 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0645\u062b\u0644 \u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0631\u0628\u060c \u0648\u0646\u0645\u0648 CLTV\u060c \u0648\u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629.<\/p>\n\u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0646\u0648\u0627\u0639 CRM \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0645\u062c \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 CRM (\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0622\u064a\u0641\u0648\u0646)<\/h3>\n
\u064a\u0628\u062f\u0623 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0632\u064a\u062c \u0627\u0644\u0635\u062d\u064a\u062d \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 CRM \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 - \u0627\u0644\u0633\u0631\u0639\u0629\u060c \u0627\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0623\u0648 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 - \u0627\u0644\u062a\u064a \u0644\u0647\u0627 \u0623\u0648\u0644\u0648\u064a\u0629 \u0623\u0639\u0644\u0649. \u0623\u0648\u0635\u064a \u0628\u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0639\u0645\u0644\u064a:<\/p>\n
- \n
- \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0625\u0644\u0649 \u0648\u0638\u0627\u0626\u0641 CRM:<\/strong> \u062a\u062d\u062f\u064a\u062f \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0648\u0627\u0635\u0644 (\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0637\u0644\u0628 \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0627\u0644\u0648\u0644\u0627\u0621) \u0648\u0631\u0633\u0645\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629\u060c \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0630\u0627\u062a \u0645\u063a\u0632\u0649\u060c \u0648\u0644\u064a\u0633\u062a \u0639\u0631\u0636\u064a\u0629.<\/li>\n
- \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/strong> \u0627\u062e\u062a\u0631 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRMs) \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0645\u0641\u062a\u0648\u062d\u0629 \u0648\u062a\u0646\u0638\u064a\u0645 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u0643\u0648\u062f \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c RPA\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a) \u0645\u0646 \u0627\u0644\u0627\u0646\u062f\u0645\u0627\u062c \u0628\u0634\u0643\u0644 \u0623\u0635\u0644\u064a. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u062a\u062f\u0641\u0642\u0627\u062a Messenger \u0648\u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u062a\u062d\u0642\u0642 \u0645\u0646 \u062f\u0639\u0645 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648iPhone \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0627\u0642 \u0627\u0644\u062c\u0644\u0633\u0629 \u0639\u0628\u0631 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.<\/li>\n
- \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u0643\u0645\u0635\u062f\u0631 \u0648\u062d\u064a\u062f \u0644\u0644\u062d\u0642\u064a\u0642\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0637\u0628\u0642\u0629 \u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u062a\u0633\u062a\u0647\u0644\u0643 \u0625\u0634\u0627\u0631\u0627\u062a CRM \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 (\u0645\u062b\u0644 \u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0627\u0646\u0633\u062d\u0627\u0628) \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 (\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0622\u0644\u064a\u0629) \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
- \u0642\u0645 \u0628\u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u062d\u0643\u0645:<\/strong> \u062d\u062f\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 - FCR\u060c CSAT\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u062d\u0644 - \u0648\u0642\u0645 \u0628\u0628\u0646\u0627\u0621 \u062d\u0648\u0627\u062c\u0632 \u062a\u0635\u0639\u064a\u062f \u0644\u062a\u062c\u0646\u0628 \u062a\u0635\u0648\u0631 \u0623\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0645 \u0627\u0644\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0639\u0644\u064a\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629. \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u062c\u0648\u062f\u0629 \u062f\u0648\u0631\u064a\u0629 \u0648\u0646\u0642\u0627\u0637 \u062a\u0641\u062a\u064a\u0634 \u0628\u0634\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0639\u0627\u0644\u064a.<\/li>\n
- \u0645\u0644\u0627\u0621\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u062d\u0644\u064a\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u062f\u0645\u062c \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629 - \u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u064a\u0646 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u0637\u0642\u0629 (\u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627) \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u0622\u0644\u0627\u062a \u0623\u0648 \u0622\u0644\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n<\/ul>\n
\u0644\u0623\u0646\u0645\u0627\u0637 \u062f\u0645\u062c CRM \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u062f\u0631\u062f\u0634\u0629 CRM \u0648\u0627\u0644\u062f\u0644\u064a\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u062f\u0645\u062c \u062f\u0631\u062f\u0634\u0629 Facebook Messenger \u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u0648\u0642\u0639 \u0644\u0631\u0624\u064a\u0629 \u0643\u064a\u0641\u064a\u0629 \u0639\u0645\u0644 CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a Messenger \u0645\u0639\u064b\u0627 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0646\u0634\u0631 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u0629.<\/p>\n
<\/p>\n\u0643\u064a\u0641 \u062a\u0642\u0648\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 CRM\u061f<\/h2>\n
\u0642\u0645 \u0628\u0631\u0633\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641<\/h3>\n
\u0623\u0628\u062f\u0623 \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 - \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630\u060c \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645\u060c \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 - \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0630\u0627\u062a \u0627\u0644\u062d\u062c\u0645 \u0627\u0644\u0643\u0628\u064a\u0631 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u0641\u064a\u062f \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u062a\u0630\u0643\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u062c\u062f\u064a\u062f). \u062a\u0635\u0628\u062d \u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u0631\u062d\u0644\u0629 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0648\u062f \u0627\u0644\u0641\u0642\u0631\u064a \u0644\u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0648\u062a\u0648\u062c\u0647 \u0623\u064a \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u0628 \u0646\u0634\u0631\u0647\u0627 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062d\u062f\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0645\u0633\u0628\u0642\u064b\u0627: \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u062d\u0644\u060c \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0623\u0639\u0637\u0650 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u064a \u062a\u062d\u0633\u0646 \u0627\u0644\u0633\u0631\u0639\u0629\u060c \u062a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0623\u0648 \u062a\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0628\u062d\u064a\u062b \u062a\u0642\u062f\u0645 \u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0639\u0627\u0626\u062f \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0648\u0627\u0636\u062d.<\/p>\n
\u0628\u064a\u0627\u0646\u0627\u062a \u0646\u0638\u064a\u0641\u0629\u060c \u0627\u062e\u062a\u0631 \u0627\u0644\u0623\u062f\u0648\u0627\u062a\u060c \u0635\u0645\u0645 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644<\/h3>\n
\u0642\u0645 \u0628\u062a\u0646\u0638\u064a\u0641 \u0648\u062a\u0648\u062d\u064a\u062f \u0637\u0628\u0642\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0625\u0644\u0649 \u0645\u0635\u062f\u0631 \u0648\u0627\u062d\u062f \u0644\u0644\u062d\u0642\u064a\u0642\u0629 - \u062f\u0645\u062c \u0627\u0644\u0633\u062c\u0644\u0627\u062a\u060c \u0648\u0625\u0632\u0627\u0644\u0629 \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u060c \u0648\u0641\u0631\u0636 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u062d\u0642\u0642 \u0628\u062d\u064a\u062b \u062a\u0639\u0645\u0644 \u0627\u0644\u0645\u062d\u0641\u0632\u0627\u062a \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u0644\u0641\u0627\u062a \u062a\u0639\u0631\u064a\u0641 \u062f\u0642\u064a\u0642\u0629. \u0627\u062e\u062a\u0631 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0641\u062a\u0648\u062d\u0629\u060c \u0648\u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \/ BPA\u060c \u0648\u0627\u0644\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0628\u062d\u064a\u062b \u062a\u062f\u0639\u0645 \u0648\u0638\u0627\u0626\u0641 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0623\u062a\u0645\u062a\u062a\u0643. \u0627\u0628\u062f\u0623 \u0628\u0633\u064a\u0631 \u0639\u0645\u0644 \u0628\u0633\u064a\u0637 \u0648\u0642\u0627\u0628\u0644 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631: \u062a\u0639\u064a\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629\u060c \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a SMS \/ iPhone. \u0623\u0636\u0641 \u0627\u0644\u0630\u0643\u0627\u0621 \u0628\u0634\u0643\u0644 \u0627\u0646\u062a\u0642\u0627\u0626\u064a - \u062a\u0633\u062c\u064a\u0644\u0627\u062a \u062a\u0646\u0628\u0624\u064a\u0629\u060c \u062a\u0635\u0646\u064a\u0641 NLP\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0645\u062f\u0631\u0643 \u0644\u0644\u0645\u0634\u0627\u0639\u0631 - \u0623\u062b\u0646\u0627\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 RPA \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0633\u062c\u0644\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0641\u0630 \u062d\u0648\u0627\u062c\u0632 \u0628\u0634\u0631\u064a\u0629 \u0644\u062a\u062c\u0646\u0628 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0639\u062a\u0628\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062f\u0642\u064a\u0642. \u0631\u0627\u0642\u0628 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0648\u0643\u0631\u0631.<\/p>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0646\u0634\u0631 Messenger \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0623\u062f\u0645\u062c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0623\u0648\u062a\u0648\u0645\u0627\u062a\u064a\u0643\u064a \u0645\u0628\u0627\u0634\u0631\u0629 \u0641\u064a \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u064a\u062b \u062a\u0643\u062a\u0628 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u0646 Messenger \u0648 SMS \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628 \u0648\u0627\u0644\u062c\u0648\u0627\u0644 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u062a\u062c\u0627\u0631\u0628 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 iPhone) \u0625\u0644\u0649 \u0646\u0641\u0633 \u0645\u0644\u0641 \u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0639\u0645\u064a\u0644. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0633\u064a\u0631 \u0639\u0645\u0644 \u0639\u0645\u0644\u064a \u0633\u0631\u064a\u0639 \u0644\u0645\u0631\u0627\u0633\u0644\u060c \u0627\u062a\u0628\u0639 \u0627\u0644\u0625\u0639\u062f\u0627\u062f \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629 \u0641\u064a \u0627\u0644\u062f\u0644\u064a\u0644 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0639\u062f\u0627\u062f \u0623\u0648\u0644 \u062f\u0631\u062f\u0634\u0629 \u0622\u0644\u064a\u0629 AI \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0641\u064a \u0623\u0642\u0644 \u0645\u0646 10 \u062f\u0642\u0627\u0626\u0642 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 Messenger Bot.<\/p>\n
\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0628\u0627\u0626\u0639\u060c \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062a\u0648\u0637\u064a\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n
\u0627\u0644\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0645\u0632\u0648\u062f\u064a\u0646: \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u062a\u0642\u0646\u064a\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 inc\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627<\/h3>\n
\u0639\u0646\u062f\u0645\u0627 \u0623\u0642\u064a\u0645 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623 prioritiz \u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u060c \u0648\u0646\u0634\u0631 \u0623\u0646\u0638\u0645\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062b\u0628\u062a\u0629\u060c \u0648\u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a \u0644\u0644\u062a\u0648\u0637\u064a\u0646. \u0627\u0628\u062f\u0623 \u0628\u062a\u0642\u0644\u064a\u0635 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0638\u0647\u0631\u0648\u0646 \u062e\u0628\u0631\u0629 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u064a\u0645\u0643\u0646\u0647\u0645 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u062a\u0645\u062a\u0629 CRM \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0627\u0628\u062d\u062b \u0639\u0646 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0645\u0648\u0646 \u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 - \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629 - \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0645\u062a\u062f \u0645\u0646 \u0627\u0644\u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 (\u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0627\u0644\u0622\u0644\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0627\u0644\u0622\u0644\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0623\u062a\u0645\u062a\u0629) \u0639\u0646\u062f \u0627\u0644\u062d\u0627\u062c\u0629.<\/p>\n
\u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u062a\u062d\u0642\u0642 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0644\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627:<\/p>\n
- \n
- \u0646\u0636\u062c \u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0635\u0644\u0627\u062a - \u0647\u0644 \u064a\u0645\u0643\u0646 \u0644\u0644\u0628\u0627\u0626\u0639 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 CRM \u0627\u0644\u062e\u0627\u0635 \u0628\u0643\u060c \u0648\u0623\u062f\u0648\u0627\u062a RPA\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u061f<\/li>\n
- \u0642\u062f\u0631\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u062f\u0639\u0645 \u0644\u0645\u064a\u0633\u0646\u062c\u0631\u060c \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0631\u0633\u0627\u0626\u0644 \u0622\u064a\u0641\u0648\u0646\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0628\u062d\u064a\u062b \u062a\u062d\u0627\u0641\u0638 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0628\u0646\u0627\u0621\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u064a\u0633\u0646\u062c\u0631\u060c \u0627\u0633\u062a\u0634\u0631 \u062f\u0644\u064a\u0644\u064a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0631\u0648\u0628\u0648\u062a \u062f\u0631\u062f\u0634\u0629 \u0641\u064a \u0641\u064a\u0633\u0628\u0648\u0643 \u0645\u0627\u0633\u0646\u062c\u0631<\/a>.<\/li>\n
- \u0627\u0644\u062a\u0648\u0637\u064a\u0646 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 - \u0625\u0642\u0627\u0645\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629\u060c \u0648\u062f\u0639\u0645 \u0627\u0644\u0644\u063a\u0629\u060c \u0648\u0648\u062c\u0648\u062f \u0627\u0644\u0628\u0627\u0626\u0639 \u0627\u0644\u0645\u062d\u0644\u064a (\u0627\u0628\u062d\u062b \u0639\u0646 \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a \u0623\u0648 \u0642\u064a\u0645 \u0627\u0644\u0641\u0631\u0642 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627).<\/li>\n
- \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 - \u062a\u0642\u064a\u064a\u0645 \u0642\u062f\u0631\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0627\u0637\u0644\u0628 \u0645\u0631\u0627\u062c\u0639 \u0627\u0633\u062a\u062e\u062f\u0645\u062a \u0645\u0639\u062f\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0623\u0648 \u062a\u0639\u0627\u0648\u0646\u062a \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0645\u0646 \u0623\u062c\u0644 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0644\u0622\u0644\u0627\u062a.<\/li>\n
- \u0628\u0646\u064a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 - \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u062d\u0644\u0648\u0644 \u0627\u0644\u0628\u0627\u0626\u0639 \u062a\u062f\u0639\u0645 \u0637\u0628\u0642\u0627\u062a \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0646\u0645\u0648 \u0645\u0646 \u0627\u0644\u0637\u064a\u0627\u0631 \u0625\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u062f\u0648\u0646 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u061b \u0627\u0646\u0638\u0631 \u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u064a\u0629 \u0641\u064a \u062f\u0644\u064a\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/a>.<\/li>\n<\/ul>\n
\u0644\u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0645\u0641\u0647\u0648\u0645 \u0628\u0633\u0631\u0639\u0629 \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0630\u0627\u062a \u0627\u0644\u0643\u0648\u062f \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u060c \u0623\u0648\u0635\u064a \u063a\u0627\u0644\u0628\u064b\u0627 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0645\u062d \u0628\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0631\u064a\u0639 \u0645\u0639 Messenger \u0648\u0627\u0644\u0648\u064a\u0628\u061b \u062a\u0627\u0628\u0639 \u0625\u0639\u062f\u0627\u062f \u0628\u0648\u062a Messenger \u062e\u0644\u0627\u0644 10 \u062f\u0642\u0627\u0626\u0642<\/a> \u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0628\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u0639\u0645\u0642 \u0645\u0639 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646. \u0639\u0646\u062f\u0645\u0627 \u062a\u0638\u0647\u0631 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0623\u0648 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u064a\u0648\u0641\u0631 Brain Pod AI \u0642\u062f\u0631\u0627\u062a \u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0648\u0644\u064a\u062f\u064a\u0629 \u0648\u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a \u062a\u0643\u0627\u0645\u0644\u0647\u0627 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0627\u062f\u0629\u064b \u0644\u062a\u0633\u0631\u064a\u0639 \u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629: \u0627\u0646\u0638\u0631 \u0627\u0644\u0635\u0641\u062d\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0640 Brain Pod AI \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 (Brain Pod AI<\/a>).<\/p>\n
\u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0639\u0646\u062f \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0633\u064a\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629<\/h3>\n
\u062a\u0648\u0633\u064a\u0639 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0642\u062f\u0645 \u0645\u062e\u0627\u0637\u0631 \u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0623\u062e\u0644\u0627\u0642\u064a\u0629 \u0648\u062a\u0642\u0646\u064a\u0629 - \u0639\u0627\u0644\u062c \u0647\u0630\u0647 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0628\u062e\u0637\u0629 \u0645\u062f\u0631\u0648\u0633\u0629. \u0623\u0631\u0643\u0632 \u0639\u0644\u0649 \u062b\u0644\u0627\u062b\u0629 \u0645\u062c\u0627\u0644\u0627\u062a \u0631\u0626\u064a\u0633\u064a\u0629: \u0627\u0644\u062d\u0648\u0643\u0645\u0629\u060c \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0631\u0635\u062f\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629.<\/p>\n
- \n
- \u0627\u0644\u062d\u0648\u0643\u0645\u0629:<\/strong> \u062d\u062f\u062f \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0627\u0644\u0645\u0648\u0627\u0641\u0642\u0629\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u0645\u0648\u0630\u062c. \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0623\u064a \u0646\u0638\u0627\u0645 \u0623\u062a\u0645\u062a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0642\u0648\u0627\u0646\u064a\u0646 \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629 \u0639\u0646\u062f \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0623\u0633\u0648\u0627\u0642 \u0645\u062b\u0644 \u0623\u0633\u062a\u0631\u0627\u0644\u064a\u0627 \u0623\u0648 \u0627\u0644\u0627\u062a\u062d\u0627\u062f \u0627\u0644\u0623\u0648\u0631\u0648\u0628\u064a. \u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u062a\u0648\u062b\u064a\u0642 \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u060c \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u062a\u0643\u0631\u0627\u0631\u060c \u0648\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u062e\u0641\u064a\u0641 \u0645\u0646 \u0627\u0644\u062a\u062d\u064a\u0632.<\/li>\n
- \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0631\u0635\u062f \u0648\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u062c\u0647\u064a\u0632 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 - \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 - \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0627\u0646\u062e\u0641\u0627\u0636\u0627\u062a \u0641\u064a \u0627\u0644\u0623\u062f\u0627\u0621. \u0627\u0633\u062a\u062e\u062f\u0645 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u062f\u0645\u062c\u0647\u0627 \u0645\u0639 \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u062a\u0645\u062a\u0629 CRM\u061b \u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0639\u0646\u062f \u062e\u0631\u0642 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629.<\/li>\n
- \u0627\u0644\u0625\u0646\u0633\u0627\u0646 \u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0629 \u0648\u0627\u0644\u062a\u0635\u0639\u064a\u062f:<\/strong> \u0644\u0627 \u062a\u0633\u0645\u062d \u0623\u0628\u062f\u0627\u064b \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u062f\u0648\u0646 \u062a\u0633\u0644\u064a\u0645 \u0622\u0645\u0646. \u0646\u0641\u0630 \u062a\u0648\u062c\u064a\u0647\u064b\u0627 \u0645\u062f\u0631\u0643\u064b\u0627 \u0644\u0644\u0639\u0648\u0627\u0637\u0641 \u0648\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0639\u062a\u0628\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631. \u0647\u0630\u0627 \u064a\u0645\u0646\u0639 \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062f\u064a \u0641\u064a\u0647\u0627 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0625\u0644\u0649 \u062a\u062f\u0647\u0648\u0631 \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n
\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u0623\u0646\u0641\u0630\u0647\u0627 \u0642\u0628\u0644 \u0627\u0644\u062a\u0648\u0633\u0639:<\/p>\n
- \n
- \u0642\u0645 \u0628\u062a\u062c\u0631\u0628\u0629 \u0641\u064a \u0642\u0646\u0627\u0629 \u0645\u062d\u0635\u0648\u0631\u0629 (\u0645\u062b\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628) \u0648\u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0628\u0644 \u0627\u0644\u062a\u0648\u0633\u0639 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n
- \u0623\u0646\u0634\u0626 \u0645\u0643\u0648\u0646\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0633\u064a\u0631 \u0639\u0645\u0644 \u0630\u0627\u062a \u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0639\u0628\u0631 \u0627\u0644\u0645\u0646\u0627\u0637\u0642.<\/li>\n
- \u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0627\u0644\u0625\u0642\u0644\u064a\u0645\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 (\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0628\u0627\u0644\u0642\u0631\u0628 \u0645\u0646\u064a) \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0623\u0648 \u0641\u064a \u0627\u0644\u0645\u0648\u0642\u0639\u061b \u062a\u062d\u0642\u0642 \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u062f\u064a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629.<\/li>\n
- \u062e\u0637\u0637 \u0644\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0648\u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 - \u0623\u0639\u062f \u062a\u062f\u0631\u064a\u0628 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0646\u064a\u0629\u060c \u0648\u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A\/B \u0639\u0644\u0649 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u062c\u062f\u0648\u0644 \u062a\u062f\u0642\u064a\u0642\u0627\u062a \u0645\u0646\u062a\u0638\u0645\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0639 \u0635\u0648\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644.<\/li>\n<\/ol>\n
\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u064a \u062a\u0631\u0628\u0637 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0631\u0627\u062c\u0639 \u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0623\u062f\u0644\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0644\u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0647\u0627\u062a\u0641 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 (\u0646\u0638\u0631\u0629 \u0639\u0627\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629<\/a> \u0648 \u062f\u0644\u064a\u0644 \u062a\u0643\u0627\u0645\u0644 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/a>).<\/p>","protected":false},"excerpt":{"rendered":"
Key Takeaways Customer automation uses AI, chatbots, RPA and orchestration to speed responses, reduce cost-per-contact, and scale customer experience automation across channels. Design a customer automation system with four layers\u2014interaction, orchestration, data, integration\u2014to enable reliable customer journey automation and CRM automation. Apply the four types of automation (RPA, BPA\/workflow, intelligent automation, industrial automation) where they […]<\/p>\n","protected":false},"author":14928,"featured_media":258912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-258913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258913","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=258913"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258913\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/258912"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=258913"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=258913"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=258913"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0631\u0635\u062f \u0648\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u062c\u0647\u064a\u0632 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 - \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0646\u062d\u0631\u0627\u0641\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0625\u0646\u0633\u0627\u0646 - \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0627\u0646\u062e\u0641\u0627\u0636\u0627\u062a \u0641\u064a \u0627\u0644\u0623\u062f\u0627\u0621. \u0627\u0633\u062a\u062e\u062f\u0645 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u062f\u0645\u062c\u0647\u0627 \u0645\u0639 \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u062a\u0645\u062a\u0629 CRM\u061b \u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0639\u0646\u062f \u062e\u0631\u0642 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0646\u062d\u0631\u0627\u0641 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629.<\/li>\n
- \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/strong> \u0627\u062e\u062a\u0631 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRMs) \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0645\u0641\u062a\u0648\u062d\u0629 \u0648\u062a\u0646\u0638\u064a\u0645 \u0645\u0646\u062e\u0641\u0636 \u0627\u0644\u0643\u0648\u062f \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629\u060c RPA\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a) \u0645\u0646 \u0627\u0644\u0627\u0646\u062f\u0645\u0627\u062c \u0628\u0634\u0643\u0644 \u0623\u0635\u0644\u064a. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u062a\u062f\u0641\u0642\u0627\u062a Messenger \u0648\u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u062a\u062d\u0642\u0642 \u0645\u0646 \u062f\u0639\u0645 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648iPhone \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0627\u0642 \u0627\u0644\u062c\u0644\u0633\u0629 \u0639\u0628\u0631 \u0627\u0644\u0623\u062c\u0647\u0632\u0629.<\/li>\n
- \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0625\u0644\u0649 \u0648\u0638\u0627\u0626\u0641 CRM:<\/strong> \u062a\u062d\u062f\u064a\u062f \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0648\u0627\u0635\u0644 (\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0637\u0644\u0628 \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0627\u0644\u0648\u0644\u0627\u0621) \u0648\u0631\u0633\u0645\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a CRM \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u064a\u0629\u060c \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629\u060c \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0623\u062a\u0645\u062a\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0630\u0627\u062a \u0645\u063a\u0632\u0649\u060c \u0648\u0644\u064a\u0633\u062a \u0639\u0631\u0636\u064a\u0629.<\/li>\n
- \u0627\u0644\u0644\u0628\u0627\u0642\u0629 \u2192 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a:<\/strong> \u0628\u0646\u0627\u0621 \u062a\u0648\u062c\u064a\u0647 \u0648\u0627\u0639\u064d \u0644\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0641\u064a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0622\u0644\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u0634\u0631 \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0646\u0628\u0631\u0629 \u0623\u0648 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0630\u0644\u0643. \u0645\u0631\u0627\u0642\u0628\u0629 \u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u060c \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u062a\u0635\u0627\u0639\u062f\u0629\u060c \u0648\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0644\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0644\u0645\u0646\u0639 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n
- \u0627\u0644\u0643\u0631\u0645 (\u0631\u0639\u0627\u064a\u0629\/\u062a\u0639\u0627\u0637\u0641)<\/strong> \u2014 \u0645\u0639\u0627\u0645\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u062a\u0639\u0627\u0637\u0641 \u0648\u0625\u0646\u0633\u0627\u0646\u064a\u0629. \u062d\u062a\u0649 \u0639\u0646\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u062c\u0628 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0645\u062c\u0627\u0645\u0644\u0629 \u0641\u064a \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u062f\u0631\u0643 \u0644\u0644\u0639\u0648\u0627\u0637\u0641 \u0628\u062d\u064a\u062b \u062a\u0639\u0632\u0632 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0623\u0646 \u062a\u062d\u0644 \u0645\u062d\u0644 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0628\u0634\u0631\u064a. \u064a\u0633\u0627\u0639\u062f \u062a\u0646\u0641\u064a\u0630 \u062a\u0635\u0645\u064a\u0645 \u064a\u0638\u0647\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0641\u064a \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0639\u0644\u0649 \u062a\u062c\u0646\u0628 \u0641\u062e \u201c\u0627\u0633\u062a\u064a\u0644\u0627\u0621 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u201d<\/li>\n
- \u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u2013 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \/ \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u062a\u062f\u064a\u0631 \u0645\u062d\u0631\u0643\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a (\u0645\u0648\u0627\u0641\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f\u060c \u062a\u0633\u0644\u0633\u0644\u0627\u062a \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645) \u0648\u062a\u0631\u0628\u0637 \u0627\u0644\u0642\u0646\u0648\u0627\u062a - \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0648\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0628\u062d\u064a\u062b \u062a\u0639\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u062a\u0633\u0642 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n
- \u0637\u0628\u0642\u0629 \u0627\u0644\u062a\u0646\u0633\u064a\u0642:<\/strong> \u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0642\u0648\u0627\u0639\u062f\u060c \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 CRM \u0627\u0644\u062a\u064a \u062a\u0648\u062c\u0647\u060c \u0648\u062a\u062a\u0635\u0627\u0639\u062f\u060c \u0648\u062a-trigger \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 - \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0627\u0644\u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 SLA.<\/li>\n