{"id":258933,"date":"2025-11-15T03:27:01","date_gmt":"2025-11-15T11:27:01","guid":{"rendered":"https:\/\/messengerbot.app\/customer-service-kpi-examples-practical-kpis-the-4-metrics-top-5-success-indicators-the-4-5-cs-and-customer-service-kpi-scorecard-examples-pdf-guide\/"},"modified":"2025-11-15T03:27:01","modified_gmt":"2025-11-15T11:27:01","slug":"%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ar\/customer-service-kpi-examples-practical-kpis-the-4-metrics-top-5-success-indicators-the-4-5-cs-and-customer-service-kpi-scorecard-examples-pdf-guide\/","title":{"rendered":"\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 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\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0623\u0645\u062b\u0644\u0629 \u0628\u0637\u0627\u0642\u0627\u062a \u0623\u062f\u0627\u0621 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0644\u0641 PDF \u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u0646\u0632\u064a\u0644 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0636\u0645\u064a\u0646\u0647 \u0641\u064a \u0644\u0648\u062d\u0629 \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u060c \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0627\u0644\u062a\u0648\u0642\u0641 \u0639\u0646 \u0627\u0644\u062a\u062e\u0645\u064a\u0646 \u0648\u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0628\u0648\u0636\u0648\u062d \u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633. \u0627\u0628\u0642 \u0645\u0639\u0646\u0627: \u0628\u0646\u0647\u0627\u064a\u0629 \u0647\u0630\u0627\u060c \u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u062e\u0637\u0629 \u0648\u0627\u0636\u062d\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631 \u0644\u062a\u062a\u0628\u0639 \u0648\u062a\u0642\u0631\u064a\u0631 \u0648\u062a\u0648\u0633\u064a\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u0644 \u0645\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062e\u0644\u064a.<\/p>\n<h2>\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627<\/h2>\n<h3>\u0645\u0627 \u0647\u064a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n<ul>\n<li><strong>\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644 (FRT)<\/strong> \u2014 \u0645\u0627 \u0627\u0644\u0630\u064a \u062a\u0642\u064a\u0633\u0647: \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0628\u064a\u0646 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u0631\u062f \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0627\u0644\u0648\u0643\u064a\u0644. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u062a\u0642\u0644\u0644 \u0645\u0646 \u0642\u0644\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0633: \u0645\u062c\u0645\u0648\u0639 (\u0648\u0642\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0623\u0648\u0644 - \u0648\u0642\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0630\u0643\u0631\u0629) \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u062a\u0630\u0627\u0643\u0631. \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a: \u0623\u0642\u0644 \u0645\u0646 \u0633\u0627\u0639\u0629 \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u062d\u064a\u0629\u060c \u0623\u0642\u0644 \u0645\u0646 24 \u0633\u0627\u0639\u0629 \u0644\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a (\u064a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0642\u0646\u0627\u0629). \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0648\u062c\u064a\u0647\u060c \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u0631\u062f\u0648\u062f \u062c\u0627\u0647\u0632\u0629). \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631: Zendesk (<a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>).<\/li>\n<li><strong>\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0646\u0633\u0628\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062d\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u0648\u0644 \u062f\u0648\u0646 \u0645\u062a\u0627\u0628\u0639\u0629. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u064a\u0631\u062a\u0628\u0637 \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u0628\u062a\u0643\u0644\u0641\u0629 \u0623\u0642\u0644 \u0644\u0643\u0644 \u062a\u0630\u0643\u0631\u0629 \u0648\u0631\u0636\u0627 \u0623\u0639\u0644\u0649 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0633: (\u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u062d\u0644\u0648\u0644\u0629 \u0641\u064a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u062a\u0630\u0627\u0643\u0631) \u00d7 100. \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a: 70\u201385% \u0627\u0639\u062a\u0645\u0627\u062f\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0635\u0646\u0627\u0639\u0629. \u062a\u062d\u0633\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0648\u0627\u0636\u062d\u0629. \u0627\u0644\u0628\u062d\u062b: \u063a\u0627\u0631\u062a\u0646\u0631 (<a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">Gartner<\/a>).<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0642\u0635\u064a\u0631 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0631\u0636\u0627 (\u0645\u062b\u0644\u064b\u0627\u060c 1\u20135). \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u0645\u0642\u064a\u0627\u0633 \u0645\u0628\u0627\u0634\u0631 \u0644\u062c\u0648\u062f\u0629 \u0644\u062d\u0638\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0633: (\u0645\u062c\u0645\u0648\u0639 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0631\u062f\u0648\u062f) \u00d7 100. \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a: 80%+ \u0642\u0648\u064a \u0641\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0642\u0637\u0627\u0639\u0627\u062a. \u062a\u062d\u0633\u064a\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u063a\u0644\u0627\u0642 \u0627\u0644\u062d\u0644\u0642\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641. \u0627\u0644\u062a\u0648\u062c\u064a\u0647: \u0647\u0627\u0631\u0641\u0627\u0631\u062f \u0628\u064a\u0632\u0646\u0633 \u0631\u064a\u0641\u064a\u0648 (<a href=\"https:\/\/hbr.org\" target=\"_blank\" rel=\"noopener\">HBR<\/a>).<\/li>\n<li><strong>\u0645\u0624\u0634\u0631 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u0635\u0627\u0641\u064a (NPS)<\/strong> \u2014 What it measures: likelihood to recommend (0\u201310 scale), reported as %Promoters \u2212 %Detractors. Why it matters: predictive of long-term loyalty and growth; use for strategic product and CX improvements.<\/li>\n<li><strong>\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 (AHT)<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a \u0644\u0643\u0644 \u0627\u062a\u0635\u0627\u0644 (\u062d\u062f\u064a\u062b + \u0627\u0646\u062a\u0638\u0627\u0631 + \u0639\u0645\u0644 \u0628\u0639\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629). \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u064a\u0648\u0627\u0632\u0646 \u0628\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u062c\u0648\u062f\u0629\u061b \u0642\u064a\u0627\u0633\u0647 \u0628\u0639\u0646\u0627\u064a\u0629 \u062d\u062a\u0649 \u0644\u0627 \u062a\u0624\u062f\u064a \u062a\u062e\u0641\u064a\u0636\u0627\u062a \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0625\u0644\u0649 \u0627\u0644\u0625\u0636\u0631\u0627\u0631 \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li><strong>\u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \/ \u0648\u0642\u062a \u062d\u0644 \u0627\u0644\u062a\u0630\u0643\u0631\u0629<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0648\u0633\u064a\u0637\/\u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0644\u062d\u0644 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0623\u0648 1% \u062a\u0645 \u062d\u0644\u0647\u0627 \u0636\u0645\u0646 SLA. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u064a\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u062a\u0639\u0642\u064a\u062f \u0627\u0644\u062a\u0630\u0627\u0643\u0631.<\/li>\n<li><strong>\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u062a\u0630\u0643\u0631\u0629<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0625\u062c\u0645\u0627\u0644\u064a \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062f\u0639\u0645 \u00f7 \u0639\u062f\u062f \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u064a\u0631\u0628\u0637 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0628\u0627\u0644\u0639\u0627\u0626\u062f \u0627\u0644\u0645\u0627\u0644\u064a \u0648\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0648\u0638\u064a\u0641.<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0645\u0634\u0643\u0644\u0627\u062a. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0623\u0642\u0644 \u064a\u0631\u062a\u0628\u0637 \u0628\u0642\u0648\u0629 \u0628\u0627\u0644\u0648\u0644\u0627\u0621.<\/li>\n<li><strong>\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062a\u0643\u0631\u0631<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0648\u0646\u0647: \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u0635\u0639\u064a\u062f\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0623\u0639\u0644\u0649 \u0648\u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0648\u0627\u0635\u0644\u0648\u0646 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0628\u0634\u0623\u0646 \u0646\u0641\u0633 \u0627\u0644\u0645\u0634\u0643\u0644\u0629. \u0644\u0645\u0627\u0630\u0627 \u0647\u0645 \u0645\u0647\u0645\u0648\u0646: \u062a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0641\u062c\u0648\u0627\u062a \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0623\u0648 \u0639\u064a\u0648\u0628 \u0627\u0644\u0645\u0646\u062a\u062c.<\/li>\n<li><strong>\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629<\/strong> \u2014 \u0645\u0627 \u064a\u0642\u064a\u0633\u0647: % \u0645\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647\u0627 \u0636\u0645\u0646 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0641\u0642 \u0639\u0644\u064a\u0647\u0627. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u0627\u0644\u0645\u0633\u0627\u0621\u0644\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a.<\/li>\n<\/ul>\n<h3>\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644\u060c \u0648CSAT\u060c \u0648NPS\u060c \u0648FCR<\/h3>\n<p>\u0623\u062a\u0627\u0628\u0639 \u0647\u0630\u0647 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639\u064b\u0627 \u0644\u0625\u0646\u0634\u0627\u0621 \u0631\u0624\u064a\u0629 \u0645\u062a\u0648\u0627\u0632\u0646\u0629 \u0644\u0644\u0633\u0631\u0639\u0629 \u0648\u0627\u0644\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u062c\u0631\u0628\u0629. \u0623\u0645\u062b\u0644\u0629 \u0639\u0645\u0644\u064a\u0629 \u0648\u0623\u0647\u062f\u0627\u0641 \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0641\u064a \u0627\u0644\u0625\u0646\u062a\u0627\u062c:<\/p>\n<ul>\n<li><strong>FRT (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629):<\/strong> \u0627\u0644\u0647\u062f\u0641 &lt; 60 \u062b\u0627\u0646\u064a\u0629\u061b; <strong>FRT (\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a):<\/strong> &lt; 8 \u0633\u0627\u0639\u0627\u062a \u0644\u0637\u0648\u0627\u0628\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0648\u0644. \u0627\u0633\u062a\u062e\u062f\u0645 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0648\u0627\u0644\u0627\u0639\u062a\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u062a\u0644\u0643 SLAs.<\/li>\n<li><strong>\u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644:<\/strong> \u0627\u0633\u062a\u0647\u062f\u0641 85%+ \u0644\u0644\u062a\u0630\u0627\u0643\u0631 \u0630\u0627\u062a \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u061b \u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062d\u0644 \u062d\u0633\u0628 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0648\u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u062d\u062f\u062f SLAs \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u0642\u0646\u0627\u0629.<\/li>\n<li><strong>FCR:<\/strong> \u0642\u064a\u0627\u0633 \u0623\u0633\u0627\u0633\u064a \u0644\u0641\u0631\u0642 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u062f\u0639\u0645 \u2014 \u0627\u0633\u062a\u0647\u062f\u0641 \u062a\u062d\u0633\u064a\u0646 FCR \u0628\u0645\u0642\u062f\u0627\u0631 10% \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0648\u0643\u0644\u0627\u0621.<\/li>\n<li><strong>CSAT:<\/strong> \u0623\u0631\u0633\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u064b\u0627 \u0645\u0646 1-5 \u0645\u0628\u0627\u0634\u0631\u0629 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u061b \u0627\u0633\u062a\u0647\u062f\u0641 \u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0628\u0645\u0639\u062f\u0644 80%+ \u0645\u0646 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u0631\u0627\u0642\u0628 \u062d\u062c\u0645 \u0627\u0644\u0639\u064a\u0646\u0629 \u0644\u062a\u062c\u0646\u0628 \u0627\u0644\u062a\u062d\u064a\u0632.<\/li>\n<li><strong>NPS:<\/strong> \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0628\u0639 \u0633\u0646\u0648\u064a \u0644\u0642\u064a\u0627\u0633 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0631\u0628\u0637 \u062a\u063a\u064a\u064a\u0631\u0627\u062a NPS \u0628\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645 (FRT\u060c FCR) \u0648\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0645\u0646\u062a\u062c.<\/li>\n<\/ul>\n<p>\u0644\u062a\u0641\u0639\u064a\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633\u060c \u0623\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u0648\u062d\u064a\u062f \u0627\u0644\u062a\u062a\u0628\u0639 \u0641\u064a \u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u0648\u0627\u0644\u0628 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0635\u062f\u064a\u0631 \u2014 \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0644\u0641 PDF \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0631\u0642\u0629 \u0639\u0645\u0644 Excel \u0644\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0634\u0647\u0631\u064a\u0629. \u064a\u0645\u0643\u0646\u0643 \u062a\u0639\u062f\u064a\u0644 \u0628\u0637\u0627\u0642\u0627\u062a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0645\u0646 \u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627 \u0644\u0644\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u0633\u0631\u064a\u0639: <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%82%d8%a7%d9%84%d8%a8-kpi-%d8%a7%d9%84%d8%a3%d8%b3%d8%a7%d8%b3%d9%8a-%d9%84%d8%ae%d8%af%d9%85\/\">\u0642\u0627\u0644\u0628 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0645\u0631\u0627\u062c\u0639\u0629 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%af%d8%b9%d9%85\/\">\u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645<\/a> \u0644\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629.<\/p>\n<p>\u0646\u0635\u0627\u0626\u062d \u0639\u0645\u0644\u064a\u0629 \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0647\u0630\u0647 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0639\u064b\u0627: \u062a\u0642\u0633\u064a\u0645 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629\u060c \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u062c\u0645\u0627\u0639\u064a\u0629 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 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\u0623\u0645\u062b\u0644\u0629 \u0628\u0637\u0627\u0642\u0627\u062a \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0625\u0639\u062f\u0627\u062f \u0648\u062a\u0648\u0644\u064a\u062f \u0645\u0644\u0641 PDF \u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u0646\u0632\u064a\u0644 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0645\u0633\u0627\u0647\u0645\u064a\u0646: <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84\/\">\u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/a>.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/11\/customer-service-kpi-examples-374175.jpg\" alt=\"\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u0642\u064a\u0627\u0633 \u0643\u0641\u0627\u0621\u0629 \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629<\/h2>\n<h3>\u0645\u0627 \u0647\u064a 4 \u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h3>\n<ul>\n<li><strong>\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644 (FRT)<\/strong> \u2014 \u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0642\u0636\u064a \u0628\u064a\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u0644\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u0631\u062f \u0627\u0644\u0645\u0639\u0646\u0648\u064a \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 \u0627\u0644\u0648\u0643\u064a\u0644. \u0627\u0644\u0642\u064a\u0627\u0633: \u0645\u062c\u0645\u0648\u0639 (\u0648\u0642\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0623\u0648\u0644 - \u0648\u0642\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0630\u0643\u0631\u0629) \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u061b \u0627\u0644\u062a\u0642\u0631\u064a\u0631 \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0647\u0627\u062a\u0641). \u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645: \u064a\u0642\u0644\u0644 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 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\u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a (\u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0627\u0644\u0635\u0646\u0627\u0639\u0629). \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646: \u062a\u0648\u062c\u064a\u0647 \u0630\u064a \u0623\u0648\u0644\u0648\u064a\u0629\u060c \u0627\u0639\u062a\u0631\u0627\u0641\u0627\u062a \u0622\u0644\u064a\u0629\u060c \u0631\u062f\u0648\u062f \u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648SLAs \u0648\u0627\u0636\u062d\u0629. \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0648\u0627\u0644\u0625\u0631\u0634\u0627\u062f\u0627\u062a: Zendesk.<a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>).<\/li>\n<li><strong>\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)<\/strong> \u2014 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\u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u0628\u062a\u0643\u0644\u0641\u0629 \u062f\u0639\u0645 \u0623\u0642\u0644 \u0644\u0643\u0644 \u062a\u0630\u0643\u0631\u0629\u060c \u0648\u0639\u062f\u062f \u0623\u0642\u0644 \u0645\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629: 70\u201385% \u0644\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a\u060c \u0648\u0644\u0643\u0646 \u064a\u062c\u0628 \u0627\u0644\u062a\u0639\u062f\u064a\u0644 \u062d\u0633\u0628 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u0648\u0627\u0644\u0645\u0646\u062a\u062c. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646: \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u0645\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0645\u062d\u062f\u062f\u0629\u060c \u0648\u0633\u064a\u0627\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u063a\u0646\u064a\u060c \u0648\u062d\u0644\u0642\u0627\u062a \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0639\u0628\u0631 \u0627\u0644\u0648\u0638\u0627\u0626\u0641. \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0648\u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631: \u063a\u0627\u0631\u062a\u0646\u0631 (<a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">Gartner<\/a>).<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong> \u2014 \u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0641\u0648\u0631\u064a \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 (\u0639\u0627\u062f\u0629\u064b \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1\u20135 \u0623\u0648 1\u20137) \u064a\u0642\u064a\u0633 \u0627\u0644\u0631\u0636\u0627 \u0639\u0646 \u062a\u0641\u0627\u0639\u0644 \u062e\u062f\u0645\u0629 \u0645\u062d\u062f\u062f. \u0627\u0644\u0642\u064a\u0627\u0633: (\u0645\u062c\u0645\u0648\u0639 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u00f7 \u0625\u062c\u0645\u0627\u0644\u064a \u0627\u0644\u0631\u062f\u0648\u062f) \u00d7 100\u061b \u062a\u0642\u0633\u064a\u0645 \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629\u060c \u0627\u0644\u0648\u0643\u064a\u0644\u060c \u0648\u0627\u0644\u0642\u0636\u064a\u0629. \u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0645\u0647\u0645: \u0645\u0642\u064a\u0627\u0633 \u0645\u0628\u0627\u0634\u0631 \u0648\u0642\u0627\u0628\u0644 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0645\u0624\u0634\u0631 \u0642\u0631\u064a\u0628 \u0627\u0644\u0645\u062f\u0649 \u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0646\u0645\u0648\u0630\u062c\u064a\u0629: \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0635\u0646\u0627\u0639\u0629\u061b 80%+ \u0631\u062f\u0648\u062f \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0647\u0648 \u0645\u0639\u064a\u0627\u0631 \u0634\u0627\u0626\u0639. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646: \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 (\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u062a\u0635\u062d\u064a\u062d)\u060c \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u060c \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0641\u064a \u0627\u0644\u062d\u0644\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0646\u0648\u0639\u064a\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629. \u0627\u0644\u0625\u0631\u0634\u0627\u062f\u0627\u062a: \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0641\u064a \u0647\u0627\u0631\u0641\u0627\u0631\u062f (<a href=\"https:\/\/hbr.org\" target=\"_blank\" rel=\"noopener\">HBR<\/a>).<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong> \u2014 \u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u0645\u0642\u064a\u0627\u0633 \u0642\u0635\u064a\u0631 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u064a\u0633\u0623\u0644 \u0639\u0646 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 \u201c\u0633\u0647\u0644 \u062c\u062f\u0627\u064b\u201d \u0625\u0644\u0649 \u201c\u0635\u0639\u0628 \u062c\u062f\u0627\u064b\u201d). \u0627\u0644\u0642\u064a\u0627\u0633: \u0645\u062a\u0648\u0633\u0637 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062c\u0647\u062f \u0623\u0648 % \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u061b \u062a\u062a\u0628\u0639 \u0639\u0644\u0649 \u0645\u0631 \u0627\u0644\u0632\u0645\u0646 \u0648\u062d\u0633\u0628 \u0646\u0642\u0637\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645: \u063a\u0627\u0644\u0628\u0627\u064b \u0645\u0627 \u064a\u062a\u0646\u0628\u0623 CES \u0628\u0627\u0644\u0648\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0623\u0642\u0648\u0649 \u0645\u0646 CSAT \u0623\u0648 NPS\u2014\u0632\u064a\u0627\u062f\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u0646\u062e\u0641\u0636 \u064a\u0632\u064a\u062f \u0645\u0646 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062a\u0633\u0631\u0628. \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646: \u062a\u0628\u0633\u064a\u0637 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0625\u0632\u0627\u0644\u0629 \u0627\u0644\u062a\u062f\u0627\u062e\u0644\u0627\u062a\u060c \u062a\u062d\u0633\u064a\u0646 \u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\/\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629. \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0639\u0645\u0644\u064a: \u0642\u064a\u0627\u0633 CES \u062c\u0646\u0628\u0627\u064b \u0625\u0644\u0649 \u062c\u0646\u0628 \u0645\u0639 FCR \u0648FRT \u0644\u062a\u062d\u062f\u064a\u062f \u0623\u0645\u0627\u0643\u0646 \u0648\u062c\u0648\u062f \u0627\u062d\u062a\u0643\u0627\u0643 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u062a\u062f\u0639\u0645 \u0627\u0644\u0623\u0628\u062d\u0627\u062b CES \u0643\u0645\u062d\u0631\u0643 \u0644\u0644\u0648\u0644\u0627\u0621 (\u0627\u0646\u0638\u0631 \u0631\u0624\u0649 HBR\/Gartner).<\/li>\n<\/ul>\n<p>\u0645\u0644\u0627\u062d\u0638\u0629 \u0627\u0644\u062a\u0643\u0627\u0645\u0644: \u062a\u062d\u0633\u064a\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0628\u0634\u0643\u0644 \u0634\u0627\u0645\u0644 \u064a\u062a\u0637\u0644\u0628 \u062f\u0645\u062c \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a\u2014\u0623\u062f\u0648\u0627\u062a \u0645\u062b\u0644 Messenger Bot \u062a\u0633\u0627\u0639\u062f\u0646\u064a \u0641\u064a \u062a\u0642\u0644\u064a\u0644 FRT \u0648\u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0627\u0644\u0631\u062f\u0648\u062f \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0639\u0628\u0631 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0639\u0646\u062f \u0627\u0644\u0627\u0642\u062a\u0636\u0627\u0621. \u0644\u0644\u062a\u0634\u063a\u064a\u0644\u060c \u0642\u0645 \u0628\u062a\u0648\u062d\u064a\u062f SLAs \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062a\u0642\u0633\u064a\u0645 KPIs \u062d\u0633\u0628 \u0627\u0644\u0641\u0626\u0629\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u0637\u0627\u0642\u0629 \u062a\u0642\u064a\u064a\u0645 \u0623\u0648 \u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0644\u0642\u0637\u0627\u062a \u0627\u0644\u0645\u0639\u0632\u0648\u0644\u0629. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0642\u0648\u0627\u0644\u0628 \u0648\u0623\u0645\u062b\u0644\u0629 \u064a\u0645\u0643\u0646\u0643 \u062a\u0639\u062f\u064a\u0644\u0647\u0627\u060c \u0627\u0646\u0638\u0631 \u0625\u0644\u0649 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%82%d8%a7%d9%84%d8%a8-kpi-%d8%a7%d9%84%d8%a3%d8%b3%d8%a7%d8%b3%d9%8a-%d9%84%d8%ae%d8%af%d9%85\/\">\u0642\u0627\u0644\u0628 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648 \u0627\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%af%d8%b9%d9%85\/\">\u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645<\/a> \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627.<\/p>\n<h3>\u0623\u0641\u0636\u0644 KPI \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062f\u0639\u0645 \u2014 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0648\u0642\u062a \u0627\u0644\u062d\u0644\u060c FCR\u060c \u062f\u0631\u062c\u0629 \u0627\u0644\u062c\u0648\u062f\u0629<\/h3>\n<p>\u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0641\u0636\u0644 KPI \u064a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0647\u062f\u0641\u0643 \u0627\u0644\u0623\u0633\u0627\u0633\u064a: \u0627\u0644\u0633\u0631\u0639\u0629\u060c \u0627\u0644\u062d\u0644\u060c \u0627\u0644\u062a\u0643\u0644\u0641\u0629\u060c \u0623\u0648 \u0627\u0644\u062a\u062c\u0631\u0628\u0629. \u0623\u064f\u0641\u0636\u0644 \u0645\u0632\u064a\u062c\u0627\u064b \u0645\u062a\u0648\u0627\u0632\u0646\u0627\u064b \u064a\u0639\u0643\u0633 \u0643\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<ul>\n<li><strong>\u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 (FRT)<\/strong> \u2014 \u062d\u0631\u062c \u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629\u061b \u062a\u062d\u0633\u064a\u0646\u0647 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u060c \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0646\u0648\u0627\u064a\u0627\u060c \u0648\u0627\u0644\u0627\u0639\u062a\u0631\u0627\u0641\u0627\u062a \u0627\u0644\u0641\u0648\u0631\u064a\u0629 \u0644\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0644\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u062e\u0644\u064a \u0648\u062a\u062d\u0633\u064a\u0646 CSAT.<\/li>\n<li><strong>\u0648\u0642\u062a \u0627\u0644\u062d\u0644<\/strong> \u2014 \u064a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0633\u0631\u0639\u0629 \u0625\u063a\u0644\u0627\u0642 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0628\u0627\u0644\u0643\u0627\u0645\u0644\u061b \u0627\u0633\u062a\u062e\u062f\u0645 \u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u062d\u062a\u0649 \u0627\u0644\u062d\u0644 \u0648% \u0627\u0644\u0645\u062d\u0644\u0648\u0644\u0629 \u0636\u0645\u0646 SLA \u0644\u062a\u062c\u0646\u0628 \u0627\u0644\u062a\u062d\u064a\u0632 \u0645\u0646 \u0627\u0644\u0642\u064a\u0645 \u0627\u0644\u0634\u0627\u0630\u0629. \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062d\u0633\u0646 \u0648\u0642\u062a \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0642\u0635\u0631 CSAT \u0648\u0644\u0643\u0646 \u064a\u062c\u0628 \u0645\u0648\u0627\u0632\u0646\u062a\u0647 \u0645\u0639 \u0627\u0644\u062c\u0648\u062f\u0629.<\/li>\n<li><strong>\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)<\/strong> \u2014 \u0645\u0642\u064a\u0627\u0633 \u0641\u0639\u0627\u0644\u064a\u0629 \u0631\u0626\u064a\u0633\u064a\u061b \u0632\u064a\u0627\u062f\u0629 FCR \u062a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629 \u0628\u064a\u0646\u0645\u0627 \u062a\u0631\u0641\u0639 CSAT. \u062a\u062a\u0628\u0639 \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u0642\u0636\u064a\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0645\u0642\u0627\u0644\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621.<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 (QA)<\/strong> \u2014 \u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u062a\u064a \u064a\u0642\u064a\u0645\u0647\u0627 \u0627\u0644\u0648\u0643\u064a\u0644 (\u0627\u0644\u0646\u0628\u0631\u0629\u060c \u0627\u0644\u062f\u0642\u0629\u060c \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a). \u064a\u0636\u0645\u0646 QA \u0623\u0646 \u0645\u0643\u0627\u0633\u0628 AHT \u0648\u0627\u0644\u0633\u0631\u0639\u0629 \u0644\u0627 \u062a\u0624\u062b\u0631 \u0633\u0644\u0628\u064b\u0627 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u061b \u062f\u0645\u062c QA \u0645\u0639 CSAT \u0648CES \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0635\u0648\u0631\u0629 \u0643\u0627\u0645\u0644\u0629.<\/li>\n<\/ul>\n<p>\u0643\u064a\u0641 \u0623\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u0641\u0639\u064a\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0639\u064b\u0627:<\/p>\n<ol>\n<li>\u062a\u062d\u062f\u064a\u062f SLAs \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0647\u0627\u062a\u0641) \u0648\u0642\u064a\u0627\u0633 FRT \u0648\u0648\u0642\u062a \u0627\u0644\u062d\u0644 \u0645\u0642\u0627\u0628\u0644 \u062a\u0644\u0643 \u0627\u0644\u0623\u0647\u062f\u0627\u0641.<\/li>\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 FCR \u0643\u0645\u0624\u0634\u0631 \u0631\u0627\u0626\u062f\u2014\u0642\u0645 \u0628\u062a\u062d\u0633\u064a\u0646\u0647 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0643\u062a\u064a\u0628\u0627\u062a \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u061b \u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062c\u0630\u0631 \u0627\u0644\u0634\u0647\u0631\u064a \u0639\u0644\u0649 \u062d\u0627\u0644\u0627\u062a FCR \u0627\u0644\u0641\u0627\u0634\u0644\u0629.<\/li>\n<li>\u0623\u062f\u062e\u0644 \u0646\u0642\u0627\u0637 \u062a\u0641\u062a\u064a\u0634 QA \u0641\u064a \u0633\u064a\u0631 \u0639\u0645\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0627\u0631\u062a\u0628\u0637 QA \u0645\u0639 CSAT \u0648CES \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u062a\u0628\u0627\u062f\u0644\u0627\u062a \u0628\u064a\u0646 \u0627\u0644\u062c\u0648\u062f\u0629\/\u0627\u0644\u0633\u0631\u0639\u0629.<\/li>\n<li>\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0646\u0634\u0627\u0621 \u0645\u0644\u0641 PDF \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629 (\u0634\u0647\u0631\u064a\u064b\u0627\/\u0631\u0628\u0639 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href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/\">\u062f\u0644\u064a\u0644 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648 \u0627\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84\/\">\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0648\u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/a> \u0645\u062c\u0645\u0648\u0639\u0629 \u0644\u0628\u0646\u0627\u0621 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0648\u0627\u0632\u0646 \u0628\u064a\u0646 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\u0627\u0644\u0648\u0642\u062a.<\/li>\n<li><strong>\u0646\u0633\u0628\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0635\u0627\u0641\u064a\u0629 (NRR) \/ \u062a\u0648\u0633\u064a\u0639 MRR<\/strong> \u2014 \u062a\u062a\u0628\u0639 \u0645\u062f\u0649 \u0641\u0639\u0627\u0644\u064a\u0629 \u0641\u0631\u064a\u0642 \u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0641\u064a \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0625\u0644\u0649 \u0646\u0645\u0648 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u060c \u0648\u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0645\u062a\u0642\u0627\u0637\u0639\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u0646\u0643\u0645\u0627\u0634. \u0623\u0633\u062a\u0647\u062f\u0641 NRR &gt;100% \u0644\u0646\u0645\u0648 SaaS\u061b \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u0624\u062f\u064a \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0642\u0635\u064a\u0631\u0629 \u0627\u0644\u0623\u062c\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u062d\u0641\u0632\u0627\u062a \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0625\u0644\u0649 \u0623\u0641\u0636\u0644 \u0632\u064a\u0627\u062f\u0629.<\/li>\n<li><strong>\u062f\u0631\u062c\u0629 \u0635\u062d\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/strong> \u2014 \u0645\u0632\u064a\u062c \u0645\u0631\u062c\u062d (\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u062f\u0639\u0645\u060c \u0627\u062a\u062c\u0627\u0647\u0627\u062a NPS\/CSAT\u060c \u062d\u0627\u0644\u0629 \u0627\u0644\u0641\u0648\u062a\u0631\u0629\u060c \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u064a\u0632\u0627\u062a) \u0623\u0642\u0648\u0645 \u0628\u062a\u0637\u0628\u064a\u0639\u0647 \u0645\u0646 0 \u0625\u0644\u0649 100. \u062a\u0639\u062a\u0628\u0631 \u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0645\u062d\u0631\u0643 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a \u0644\u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0627\u062a: \u0627\u0644\u062d\u0633\u0627\u0628\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u062e\u0637\u0637 \u0639\u0645\u0644 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0644\u0645\u0633\u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u064f\u0639\u0637\u0649 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u062d\u0633\u0627\u0628\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u062d\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062a\u0648\u0633\u0639.<\/li>\n<li><strong>\u0627\u0644\u0648\u0642\u062a \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0642\u064a\u0645\u0629 (TTV)<\/strong> \u2014 \u064a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0633\u0631\u0639\u0629 \u0648\u0635\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u201c\u0644\u062d\u0638\u0629 \u0627\u0644\u0642\u064a\u0645\u0629\u201d \u0627\u0644\u0645\u062d\u062f\u062f\u0629. \u0623\u062a\u0627\u0628\u0639 \u0645\u062a\u0648\u0633\u0637 TTV \u062d\u0633\u0628 \u0627\u0644\u062e\u0637\u0629 \u0648\u0623\u0633\u062a\u062e\u062f\u0645\u0647 \u0643\u0645\u0642\u064a\u0627\u0633 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645. \u064a\u0642\u0644\u0644 TTV \u0627\u0644\u0623\u0642\u0635\u0631 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0645\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0631\u0628 \u0627\u0644\u0645\u0628\u0643\u0631 \u0648\u064a\u0632\u064a\u062f \u0645\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0633\u0639.<\/li>\n<li><strong>\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u0646\u062a\u062c \/ \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u064a\u0632\u0627\u062a<\/strong> \u2014 \u062a\u062e\u0628\u0631\u0643 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 (\u062d\u0633\u0628 \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u062d\u0627\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645) \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u064a\u062d\u0635\u0644\u0648\u0646 \u0639\u0644\u0649 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0642\u0635\u0648\u062f\u0629. \u0623\u0642\u0648\u0645 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\u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0631\u0624\u064a\u0629 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637\u0627\u062a (\u0645\u062b\u0644\u060c TTV \u0627\u0644\u0637\u0648\u064a\u0644 \u2192 \u0627\u0639\u062a\u0645\u0627\u062f \u0645\u0646\u062e\u0641\u0636 \u2192 \u062a\u0633\u0631\u0628 \u0623\u0639\u0644\u0649). \u0623\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0625\u064a\u0642\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0634\u0647\u0631\u064a\u0629\u060c \u0648\u0623\u0633\u062a\u062e\u062f\u0645 \u062e\u0637\u0637 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a\u0629\u2014\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0635\u063a\u064a\u0631\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u0645\u0624\u0634\u0631 \u0631\u0626\u064a\u0633\u064a \u0648\u0627\u062d\u062f\u2014\u0644\u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0639\u0628\u0631 \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0629.<\/p>\n<h3>\u0623\u0639\u0644\u0649 5 \u0645\u0624\u0634\u0631\u0627\u062a \u0631\u0626\u064a\u0633\u064a\u0629: \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0631\u0628\u060c MRR \u0627\u0644\u062a\u0648\u0633\u0639\u060c \u062f\u0631\u062c\u0629 \u0627\u0644\u0635\u062d\u0629\u060c \u0627\u0644\u0648\u0642\u062a \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0642\u064a\u0645\u0629\u060c \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0645\u0646\u062a\u062c<\/h3>\n<p>\u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u062a\u0639\u0631\u064a\u0641 \u0648\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b 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\u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f) \u00f7 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u00d7 100. \u0623\u0642\u064a\u0633 \u0643\u0644 \u0645\u0646 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a (MRR\/ARR) \u0648\u0623\u062c\u0631\u064a \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0644\u0643\u0634\u0641 \u0639\u0646 \u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0630\u064a\u0631 \u0627\u0644\u0645\u0628\u0643\u0631\u0629.<\/p>\n<p>\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0641\u0642\u062f\u0627\u0646: 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\u0648\u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0642\u0646\u0627\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062f \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0648\u062a\u0648\u0641\u0631 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629. \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u0623\u0631\u0627\u0642\u0628\u0647\u0627: \u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644 (FRT)\u060c \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629\u060c \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES). \u0627\u0644\u062a\u0643\u062a\u064a\u0643\u0627\u062a: \u0641\u0631\u0636 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 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\u0648\u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0642. \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629: \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0631\u0641\u0629 \u0645\u062a\u0627\u062d\u0629\u060c \u062a\u062f\u0631\u064a\u0628 \u0645\u062d\u062f\u062f \u0644\u0644\u062f\u0648\u0631\u060c \u0648\u0633\u064a\u0627\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u062f\u0645\u062c \u0641\u064a \u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0648\u0643\u064a\u0644. \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629: \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR)\u060c \u0632\u0645\u0646 \u0627\u0644\u062d\u0644\u060c \u062f\u0642\u0629 \u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0635\u0639\u064a\u062f (\u0627\u0646\u0638\u0631 \u0645\u0639\u0627\u064a\u064a\u0631 Zendesk \u0644\u0644\u0631\u062c\u0648\u0639). <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>).<\/li>\n<li><strong>\u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/strong> \u2014 \u0627\u0644\u062a\u0639\u0631\u064a\u0641: \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062a\u0648\u0642\u0639\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0627\u0644\u0648\u0643\u0644\u0627\u0621. \u0623\u0641\u0631\u0636 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0643\u062a\u064a\u0628\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u060c \u0648\u062a\u062a\u0628\u0639 SLA\u060c \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u0629 \u0628\u062d\u064a\u062b \u064a\u0631\u0649 \u0643\u0644 \u0639\u0645\u064a\u0644 \u0646\u0641\u0633 \u0627\u0644\u062c\u0648\u062f\u0629 \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u0646\u0642\u0637\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633: \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0640 SLA\u060c \u0627\u0644\u062a\u0628\u0627\u064a\u0646 \u0641\u064a CSAT \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629\u060c \u0648\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062a\u0643\u0631\u0631.<\/li>\n<\/ul>\n<h3>\u0645\u0624\u0634\u0631 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0644\u0642\u0627\u0626\u062f \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0642\u064a\u0627\u062f\u0629\u060c \u0645\u0624\u0634\u0631\u0627\u062a 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\u0648\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0646\u0635\u0648\u0635 \u0639\u0646\u062f\u0645\u0627 \u062a\u0646\u062e\u0641\u0636 \u0645\u062c\u0645\u0648\u0639\u0629 \u0639\u0646 \u0627\u0644\u0647\u062f\u0641.<\/li>\n<li><strong>\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0640 FRT \u0648 SLA<\/strong> \u2014 \u062a\u062a\u0628\u0639 \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0640 SLA \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u061b \u0623\u0638\u0647\u0631 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0623\u0648 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u064a \u062a\u0633\u0628\u0628 \u0627\u0646\u062a\u0647\u0627\u0643\u0627\u062a SLA \u0648\u0623\u0642\u0648\u0645 \u0628\u0625\u0646\u0634\u0627\u0621 \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0623\u0648 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u062a\u0623\u0643\u064a\u062f\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0622\u0644\u064a \u0641\u064a Messenger \u0648\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0634\u063a\u064a\u0644\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0627\u0644\u0645\u0647\u0627\u0645) \u0644\u0625\u0635\u0644\u0627\u062d \u0627\u0644\u0627\u062e\u062a\u0646\u0627\u0642\u0627\u062a.<\/li>\n<li><strong>FCR \u0648\u0648\u0642\u062a \u0627\u0644\u062d\u0644<\/strong> \u2014 \u0645\u0631\u0627\u0642\u0628\u0629 FCR \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0629\u061b \u0625\u0630\u0627 \u0627\u0646\u062e\u0641\u0636 FCR\u060c \u0623\u0628\u062f\u0623 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\u0648\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a.<\/li>\n<li>\u062d\u0633\u0627\u0628\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621: FRT\u060c AHT\u060c \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062d\u0644\u060c FCR %\u060c CSAT %\u060c \u0645\u062a\u0648\u0633\u0637 CES\u060c \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0640 SLA %.<\/li>\n<li>\u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a: \u0645\u0634\u0627\u0647\u062f\u0627\u062a \u0645\u062a\u062f\u062d\u0631\u062c\u0629 \u0644\u0645\u062f\u0629 30\/90\/365 \u064a\u0648\u0645\u064b\u0627 \u0648\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0627\u0644\u062a\u062e\u0644\u064a \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.<\/li>\n<li>\u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u0623\u062f\u0627\u0621: \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0642\u0627\u0628\u0644 \u0644\u0644\u0637\u0628\u0627\u0639\u0629 \u0645\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0640 4-5 C\u2019s \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0648\u0635\u0649 \u0628\u0647\u0627.<\/li>\n<\/ul>\n<p>\u0646\u0635\u0627\u0626\u062d \u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0639\u0646\u062f \u062a\u0635\u062f\u064a\u0631 \u0645\u0644\u0641 PDF \u0644\u0645\u0624\u0634\u0631 \u0623\u062f\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<ul>\n<li>\u0642\u0645 \u0628\u062a\u0639\u0644\u064a\u0642 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0627\u0644\u0645\u0647\u0645\u0629 (\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646) \u062d\u062a\u0649 \u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u0642\u0631\u0627\u0621 \u0645\u0646 \u0641\u0647\u0645 \u062a\u063a\u064a\u0631\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629.<\/li>\n<li>\u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0642\u0633\u0645 \u062a\u0648\u0635\u064a\u0627\u062a \u0645\u0646 \u0635\u0641\u062d\u0629 \u0648\u0627\u062d\u062f\u0629 \u0645\u0631\u062a\u0628\u0637 \u0628\u0634\u0630\u0648\u0630 \u0628\u0637\u0627\u0642\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0627\u0646\u062e\u0641\u0627\u0636 FCR \u2192 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 + \u062a\u062f\u0631\u064a\u0628).<\/li>\n<li>\u0642\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0635\u062f\u064a\u0631\u0627\u062a \u062d\u064a\u062b\u0645\u0627 \u0643\u0627\u0646 \u0630\u0644\u0643 \u0645\u0645\u0643\u0646\u064b\u0627 \u0648\u0648\u062c\u0647\u0647\u0627 \u0625\u0644\u0649 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629\u061b \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u060c \u0623\u0633\u062a\u062e\u062f\u0645 \u0633\u064a\u0631 \u0639\u0645\u0644 Messenger Bot \u0644\u062a\u0641\u0639\u064a\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0627\u0644\u062e\u0627\u0645.<\/li>\n<\/ul>\n<p>\u0625\u0630\u0627 \u0643\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0628\u0637\u0627\u0642\u0627\u062a \u0623\u062f\u0627\u0621 \u0646\u0645\u0648\u0630\u062c\u064a\u0629 \u0648\u0642\u0648\u0627\u0644\u0628 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0632\u064a\u0644 \u0644\u062a\u0633\u0631\u064a\u0639 \u0628\u0646\u0627\u0621\u0643\u060c \u0627\u0633\u062a\u0643\u0634\u0641 \u0627\u0644\u0640 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%af%d8%b9%d9%85\/\">\u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645<\/a> \u0648 \u0627\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84\/\">\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0648\u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/a>. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u0648\u0644\u064a\u062f \u062a\u0642\u0627\u0631\u064a\u0631 \u0633\u0631\u062f\u064a\u0629 \u0628\u0634\u0643\u0644 \u0623\u0633\u0631\u0639\u060c \u064a\u0648\u0641\u0631 Brain Pod AI \u0623\u062f\u0648\u0627\u062a \u0643\u062a\u0627\u0628\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0625\u0646\u062a\u0627\u062c \u0645\u0644\u062e\u0635\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0635\u0642\u0648\u0644\u0629 \u0648\u0633\u0631\u062f\u064a\u0627\u062a \u062c\u0627\u0647\u0632\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062e\u0627\u0645 (<a href=\"https:\/\/brainpod.ai\/ai-writer\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI Writer<\/a>).<\/p>\n<h2>\u0627\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0648\u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/h2>\n<h3>\u0645\u0627 \u0647\u064a 5 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0645\u0648\u0627\u0621\u0645\u0629 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0645\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/h3>\n<p>\u062e\u0645\u0633\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u0623 prioritiz\u0647\u0627 \u0644\u0645\u0648\u0627\u0621\u0645\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0647\u064a: 1) \u0632\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0623\u0648\u0644 (FRT) \u0644\u062a\u0642\u0644\u064a\u0644 \u0627\u062d\u062a\u0643\u0627\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062d\u0648\u064a\u0644\/\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638\u060c 2) \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR) \u0644\u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c 3) \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0643\u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0641\u0648\u0631\u064a\u0629 \u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638\u060c 4) \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0635\u0627\u0641\u064a\u0629 (NRR) \u0623\u0648 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0627\u0644\u0645\u0631\u062a\u0628\u0637 \u0628\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0644\u0631\u0628\u0637 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062f\u0639\u0645 \u0628\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0633\u0646\u0648\u064a\u0629\/\u0627\u0644\u0634\u0647\u0631\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 (ARR\/MRR)\u060c \u0648 5) \u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES) \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0631\u0627\u062c\u0639. \u0643\u0644 \u0645\u0624\u0634\u0631 \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a \u064a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629:<\/p>\n<ul>\n<li><strong>FRT<\/strong> \u2192 \u064a\u062d\u0633\u0646 \u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0648\u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0625\u0644\u063a\u0627\u0621\u0627\u062a\u061b \u062d\u062f\u062f SLAs \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u064a \u062a\u0641\u064a \u0628\u0640 SLA.<\/li>\n<li><strong>FCR<\/strong> \u2192 \u064a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629 \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629\u061b \u062a\u062a\u0628\u0639 \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0648\u0645\u062c\u0645\u0648\u0639\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621.<\/li>\n<li><strong>CSAT<\/strong> \u2192 \u0625\u0634\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0645\u0628\u0627\u0634\u0631\u0629\u061b \u0642\u0633\u0645 \u062d\u0633\u0628 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u062e\u0637\u0629 \u0648\u0646\u0642\u0637\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u0625\u0628\u0631\u0627\u0632 \u0627\u0644\u0625\u0635\u0644\u0627\u062d\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629.<\/li>\n<li><strong>NRR \/ \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a<\/strong> \u2192 \u064a\u0631\u0628\u0637 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062f\u0639\u0645 \u0628\u0627\u0644\u0646\u0645\u0648\u061b \u0631\u0627\u0642\u0628 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0634\u0647\u0631\u064a\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 \u0648\u0627\u0644\u0627\u0646\u0643\u0645\u0627\u0634 \u0644\u062a quantifying \u062a\u0623\u062b\u064a\u0631 \u062c\u0647\u0648\u062f \u0627\u0644\u0646\u062c\u0627\u062d.<\/li>\n<li><strong>CES<\/strong> \u2192 \u0645\u0624\u0634\u0631 \u0631\u0627\u0626\u062f \u0644\u0644\u062a\u062e\u0644\u064a\u061b \u062f\u0631\u062c\u0627\u062a \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u062a\u062a\u0646\u0628\u0623 \u0628\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0648\u062c\u0627\u0647\u0632\u064a\u0629 \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0625\u0636\u0627\u0641\u064a.<\/li>\n<\/ul>\n<p>\u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0648\u0627\u0641\u0642 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0634\u0631\u0643\u0629:<\/p>\n<ul>\n<li>\u062a\u0631\u062c\u0645\u0629 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0634\u0631\u0643\u0629 (\u0645\u062b\u0644\u060c \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u062e\u0644\u064a 15%) \u0625\u0644\u0649 \u0623\u0647\u062f\u0627\u0641 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a (\u0645\u062b\u0644\u060c \u0632\u064a\u0627\u062f\u0629 FCR \u0628\u0646\u0633\u0628\u0629 X% \u0641\u064a \u0627\u0644\u062d\u0633\u0627\u0628\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0627\u0644\u064a\u0629).<\/li>\n<li>\u0625\u0646\u0634\u0627\u0621 OKRs \u062a\u0631\u0628\u0637 \u0628\u064a\u0646 \u0645\u0624\u0634\u0631 \u0648\u0645\u0628\u0627\u062f\u0631\u0629 \u0645\u062d\u062f\u062f\u0629 \u0648\u0645\u0627\u0644\u0643 (\u0645\u062b\u0627\u0644: \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0648\u0633\u064a\u0637 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0644\u0637\u0628\u0642\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0646\u0633\u0628\u0629 20% \u0628\u062d\u0644\u0648\u0644 \u0627\u0644\u0631\u0628\u0639 \u0627\u0644\u062b\u0627\u0646\u064a \u0639\u0628\u0631 \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u062f\u0644\u064a\u0644 \u0627\u0644\u062a\u0634\u063a\u064a\u0644).<\/li>\n<li>\u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u062d\u0633\u0628 \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0627\u0644\u0641\u0626\u0629 (\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0647\u0627\u062a\u0641\u061b \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a) \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0645\u0633\u062a\u0647\u062f\u0641\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633.<\/li>\n<li>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629 - \u062a\u062d\u0648\u064a\u0644 CSAT \u0648 CES \u062d\u0631\u0641\u064a\u0627\u064b \u0625\u0644\u0649 \u0639\u0646\u0627\u0635\u0631 \u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062f\u0641\u0639 \u062a\u062d\u0633\u064a\u0646 \u0642\u0627\u0628\u0644 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a FCR \u0648 NRR.<\/li>\n<\/ul>\n<p>\u0644\u0625\u0637\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0644\u062a\u0641\u0639\u064a\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u062e\u0645\u0633\u0629\u060c \u0623\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u0623\u062f\u0644\u0629 \u0639\u0645\u0644\u064a\u0629 \u0648\u0642\u0648\u0627\u0644\u0628 \u0644\u062a\u0643\u0648\u064a\u0646 \u0628\u0637\u0627\u0642\u0627\u062a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a: the <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/\">\u062f\u0644\u064a\u0644 \u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>, \u0633\u062a\u0638\u0647\u0631 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84-2\/\">\u062a\u0639\u0631\u064a\u0641\u0627\u062a \u0648\u0623\u0645\u062b\u0644\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>, \u0648 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%af%d8%b9%d9%85\/\">\u0623\u0645\u062b\u0644\u0629 \u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645<\/a> \u0644\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0642\u0646\u0627\u0629.<\/p>\n<h3>\u0623\u0645\u062b\u0644\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u060c \u0648\u062a\u0648\u0627\u062a\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n<p>\u0625\u062c\u0627\u0628\u0627\u062a \u0648\u0627\u0636\u062d\u0629:<\/p>\n<ul>\n<li><strong>\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/strong> FRT (\u0627\u0644\u0648\u0633\u064a\u0637 \u0648\u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629)\u060c FCR %\u060c \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062d\u0644\u060c CSAT %\u060c \u0645\u062a\u0648\u0633\u0637 CES\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u060c \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0635\u0639\u064a\u062f\u060c \u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629\u060c \u0648\u062a\u0648\u062c\u0647 NPS\/NRR. \u0623\u0638\u0647\u0631 \u0647\u0630\u0647 \u0641\u064a \u0642\u0627\u0626\u0645\u0629 \u0645\u0631\u062a\u0628\u0629 - \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0627\u0644\u0641\u062c\u0648\u0627\u062a \u0641\u064a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u0628\u0628 \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u062a\u0643\u0631\u0631\u0629 \u0623\u0648 \u0627\u0646\u062e\u0641\u0627\u0636 CSAT \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0623\u0639\u0644\u0649 \u0623\u0648\u0644\u0648\u064a\u0629.<\/li>\n<li><strong>\u062a\u0648\u0627\u062a\u0631 \u062a\u0642\u0627\u0631\u064a\u0631 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0644\u0627\u0646\u062a\u0647\u0627\u0643\u0627\u062a SLA \u0648\u0627\u0631\u062a\u0641\u0627\u0639\u0627\u062a FRT\u061b \u0645\u0644\u062e\u0635 \u0639\u0645\u0644\u064a\u0627\u062a \u064a\u0648\u0645\u064a \u0644\u0642\u0627\u062f\u0629 \u0627\u0644\u0641\u0631\u064a\u0642 (FRT\u060c \u0639\u0645\u0642 \u0627\u0644\u0637\u0627\u0628\u0648\u0631\u060c \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0640 SLA)\u061b \u0645\u0631\u0627\u062c\u0639\u0629 \u062a\u0643\u062a\u064a\u0643\u064a\u0629 \u0623\u0633\u0628\u0648\u0639\u064a\u0629 (\u0627\u062a\u062c\u0627\u0647\u0627\u062a FCR\u060c \u0627\u0644\u0645\u062d\u0631\u0643\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0623\u0628\u0631\u0632 \u0646\u0642\u0627\u0637 QA)\u061b \u0628\u0637\u0627\u0642\u0629 \u0623\u062f\u0627\u0621 \u062a\u0646\u0641\u064a\u0630\u064a\u0629 \u0634\u0647\u0631\u064a\u0629 (NRR\u060c CSAT \u0627\u0644\u0639\u0627\u0645\u060c \u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629\u060c \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629). \u0631\u0648\u0627\u0628\u0637 \u0639\u0645\u064a\u0642\u0629 \u0631\u0628\u0639 \u0633\u0646\u0648\u064a\u0629 \u062a\u0631\u0628\u0637 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0628\u062e\u0637\u0637 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a.<\/li>\n<li><strong>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0628\u0646\u0627\u0621 \u062b\u0644\u0627\u062b \u0648\u062c\u0647\u0627\u062a \u0646\u0638\u0631 - \u062a\u0646\u0641\u064a\u0630\u064a\u0629 (NRR\u060c \u0627\u062a\u062c\u0627\u0647 CSAT\u060c \u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629)\u060c \u062a\u0634\u063a\u064a\u0644\u064a\u0629 (SLAs \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0640 FRT\u060c \u062f\u0648\u0631\u0627\u0646 \u0627\u0644\u0637\u0627\u0628\u0648\u0631)\u060c \u0648\u0648\u0643\u064a\u0644 (QA\u060c FCR\u060c \u0645\u0647\u0627\u0645 \u0627\u0644\u062a\u062f\u0631\u064a\u0628). \u0623\u0641\u0636\u0651\u0644 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0627\u0644\u062a\u0639\u0645\u0642 \u0645\u0646 \u0627\u0644\u0634\u0630\u0648\u0630 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0625\u0644\u0649 \u0623\u062f\u0644\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0630\u0643\u0631\u0629 \u0628\u062d\u064a\u062b \u062a\u0643\u0648\u0646 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0648\u0627\u0636\u062d\u0629.<\/li>\n<\/ul>\n<p>\u062f\u0644\u064a\u0644 \u0639\u0645\u0644\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647 \u0644\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646:<\/p>\n<ol>\n<li>\u0627\u0644\u0623\u062f\u0627\u0629: \u062c\u0645\u0639 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0627\u0644\u062e\u0627\u0645 (\u0641\u062a\u062d\u060c \u0623\u0648\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u062d\u0644)\u060c \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a CSAT\/CES\/NPS\u060c \u0648\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0645\u062c\u0645\u0648\u0639\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0631\u0643\u0632\u064a\u0629.<\/li>\n<li>\u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629: \u0639\u0631\u0636 \u0627\u0644\u0634\u0648\u0627\u0630 \u0645\u0639 \u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0646\u0633\u0628 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0632\u064a\u0627\u062f\u0629 \u0648\u0642\u062a \u0627\u0644\u062d\u0644 \u0641\u064a \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 95 \u0628\u0623\u0643\u062b\u0631 \u0645\u0646 20%).<\/li>\n<li>\u0627\u0644\u062a\u0634\u062e\u064a\u0635: \u0631\u0628\u0637 \u0627\u0644\u0634\u0630\u0648\u0630 \u0628\u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a\u060c \u0645\u0642\u0627\u0644\u0627\u062a \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0623\u0648 \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u064a\u0631\u0629\u061b \u0625\u062c\u0631\u0627\u0621 \u062f\u0631\u0627\u0633\u0629 \u0644\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0644\u0623\u0639\u0644\u0649 3 \u0645\u062d\u0631\u0643\u0627\u062a.<\/li>\n<li>\u0627\u0644\u0625\u062c\u0631\u0627\u0621: \u062a\u062d\u062f\u064a\u062b \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u0636\u0628\u0637 \u0627\u0644\u062a\u0648\u062c\u064a\u0647\/\u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u0623\u0633\u062a\u062e\u062f\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u0631\u0648\u0628\u0648\u062a \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0644\u0644\u0627\u0639\u062a\u0631\u0627\u0641\u0627\u062a \u0648\u062a\u0633\u0644\u0633\u0644 \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645)\u060c \u0648\u062a\u0634\u063a\u064a\u0644 \u062a\u062f\u0631\u064a\u0628 \u0645\u0633\u062a\u0647\u062f\u0641.<\/li>\n<li>\u0627\u0644\u0642\u064a\u0627\u0633: \u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0639\u0644\u0649 \u0645\u0639\u062f\u0644 \u0627\u0644\u062d\u0644 \u0627\u0644\u0623\u0648\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0643\u0644\u0641\u0629 \u0643\u0644 \u062a\u0630\u0643\u0631\u0629\u061b \u0625\u063a\u0644\u0627\u0642 \u0627\u0644\u062d\u0644\u0642\u0629 \u0645\u0639 \u062a\u0642\u0631\u064a\u0631 KPI \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629.<\/li>\n<\/ol>\n<p>\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u062a\u064a \u0623\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0648\u0623\u0648\u0635\u064a \u0628\u0647\u0627: \u062a\u0646\u0641\u064a\u0630 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0639 \u0628\u0637\u0627\u0642\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0644\u0628 (\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0643\u064a\u0641 \u0645\u0646 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%82%d8%a7%d9%84%d8%a8-kpi-%d8%a7%d9%84%d8%a3%d8%b3%d8%a7%d8%b3%d9%8a-%d9%84%d8%ae%d8%af%d9%85\/\">\u0642\u0627\u0644\u0628 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d9%85%d8%a4%d8%b4%d8%b1%d8%a7%d8%aa-%d8%a7%d9%84%d8%a3%d8%af%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d8%a6%d9%8a%d8%b3%d9%8a%d8%a9-%d9%84%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84\/\">\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0648\u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/a>)\u060c \u0627\u0633\u062a\u0634\u0627\u0631\u0629 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%a5%d8%aa%d9%82%d8%a7%d9%86-%d8%aa%d8%aa%d8%a8%d8%b9-%d9%85%d9%84%d8%a7%d8%ad%d8%b8%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a\/\">\u062f\u0644\u064a\u0644 \u062a\u062a\u0628\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u062d\u064a\u0632\u060c \u0648\u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0645\u0639 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0646\u0634\u0648\u0631\u0629 \u0645\u062b\u0644 <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>, <a href=\"https:\/\/hbr.org\" target=\"_blank\" rel=\"noopener\">\u0647\u0627\u0631\u0641\u0627\u0631\u062f \u0628\u064a\u0632\u0646\u0633 \u0631\u064a\u0641\u064a\u0648<\/a>\u060c \u0648 <a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">Gartner<\/a>.<\/p>\n<p>\u0623\u062e\u064a\u0631\u064b\u0627\u060c \u0644\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0633\u0631\u062f\u064a\u0629 \u0648\u0643\u062a\u0627\u0628\u0629 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629\u060c \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0641\u0631\u0642 \u0623\u062f\u0648\u0627\u062a \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0645\u0644\u062e\u0635\u0627\u062a \u062a\u0646\u0641\u064a\u0630\u064a\u0629\u2014\u062a\u0642\u062f\u0645 Brain Pod AI \u0643\u0627\u062a\u0628 \u0630\u0643\u0627\u0621 \u0627\u0635\u0637\u0646\u0627\u0639\u064a \u064a\u0645\u0643\u0646\u0647 \u062a\u0648\u0644\u064a\u062f \u0633\u0631\u062f KPI \u0648\u0646\u0635 \u062c\u0627\u0647\u0632 \u0644\u0644\u0634\u0631\u0627\u0626\u062d \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062e\u0627\u0645 \u0644\u062a\u0633\u0631\u064a\u0639 \u062a\u0642\u0627\u0631\u064a\u0631 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629 (<a href=\"https:\/\/brainpod.ai\/ai-writer\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI Writer<\/a>).<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ar\/customer-service-kpi-examples-practical-kpis-the-4-metrics-top-5-success-indicators-the-4-5-cs-and-customer-service-kpi-scorecard-examples-pdf-guide\/\" data-essbisPostTitle=\"Customer Service KPI Examples: Practical KPIs, the 4 Metrics, Top 5 Success Indicators, the 4\/5 C&#8217;s, and Customer Service KPI Scorecard Examples + PDF Guide\" data-essbisHoverContainer=\"\"><p>Key Takeaways Track a balanced set of customer service kpi examples\u2014speed (First Response Time), effectiveness (First Contact Resolution, Resolution Time), and experience (CSAT, NPS, CES)\u2014to turn raw metrics into action. Prioritize FCR and CSAT together: improving first-contact resolution reduces Cost Per Ticket and reliably raises customer satisfaction and retention. Segment KPIs by channel and cohort [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":258932,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-258933","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=258933"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/258933\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/258932"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=258933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=258933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=258933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}