{"id":260260,"date":"2026-02-28T03:34:52","date_gmt":"2026-02-28T11:34:52","guid":{"rendered":"https:\/\/messengerbot.app\/customer-care-automation-examples-top-5-tools-4-types-of-automation-crm-and-the-5-cs-to-boost-cx\/"},"modified":"2026-02-28T03:34:52","modified_gmt":"2026-02-28T11:34:52","slug":"%d8%a3%d9%85%d8%ab%d9%84%d8%a9-%d8%b9%d9%84%d9%89-%d8%a3%d8%aa%d9%85%d8%aa%d8%a9-%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a3%d9%81%d8%b6%d9%84-5-%d8%a3%d8%af%d9%88%d8%a7","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ar\/customer-care-automation-examples-top-5-tools-4-types-of-automation-crm-and-the-5-cs-to-boost-cx\/","title":{"rendered":"\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u0645\u062b\u0644\u0629\u060c \u0623\u0641\u0636\u0644 5 \u0623\u062f\u0648\u0627\u062a\u060c 4 \u0623\u0646\u0648\u0627\u0639 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 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\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0623\u0631\u0628\u0639\u0629\u060c \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u0643\u0627\u0645\u0644 CRM \u0627\u0644\u062a\u064a \u062a\u0641\u062a\u062d \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0622\u0644\u064a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a \u0648\u0627\u0644\u062a\u0646\u0628\u0624\u064a \u2014 \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633\u060c \u0648\u0627\u0639\u062a\u0628\u0627\u0631\u0627\u062a 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\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062a\u0643\u0631\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629. \u0645\u062b\u0627\u0644 \u0623\u0633\u0627\u0633\u064a \u0647\u0648 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a - \u0648\u0643\u0644\u0627\u0621 \u0645\u062d\u0627\u062f\u062b\u0629 \u0622\u0644\u064a\u064a\u0646 \u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629\u060c 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\u0639\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0633\u0631\u0639\u0629 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 (AHT)\u060c \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u062d\u062a\u0648\u0627\u0621 \u0623\u0639\u0644\u0649. \u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062f\u0645\u062c \u0627\u0644\u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0642\u0648\u0627\u0639\u062f \u0645\u0639 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 (NLP) \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0646\u064a\u0629\u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0645\u0639 CRM \u0644\u0644\u0633\u064a\u0627\u0642\u060c \u0648\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0623\u0645\u0648\u0631 \u0625\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u064a\u0646 \u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u062b\u0642\u0629 \u0645\u0646\u062e\u0641\u0636\u0629\u060c \u0648\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0635\u0648\u0635 \u062d\u0642\u064a\u0642\u064a\u0629.<\/p>\n<ul>\n<li>\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a - \u0646\u0634\u0631 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u061b \u0627\u0646\u0638\u0631 Google Dialogflow (<a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">cloud.google.com\/dialogflow<\/a>) \u0648 IBM Watson Assistant (<a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">ibm.com\/cloud\/watson-assistant<\/a>).<\/li>\n<li>\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0622\u0644\u064a\u0629 - \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627\u060c \u0648\u062a\u0648\u062c\u064a\u0647\u0647\u0627\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a\u0647\u0627\u060c \u0648\u0648\u0636\u0639 \u0639\u0644\u0627\u0645\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0644\u062a\u0645\u0643\u064a\u0646 \u062a\u0646\u0641\u064a\u0630 SLA \u0627\u0644\u0622\u0644\u064a \u0648\u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0628\u0633\u0644\u0627\u0633\u0629\u061b \u0645\u0646\u0635\u0629 \u0645\u062b\u0627\u0644: <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>.<\/li>\n<li>\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0635\u0648\u062a\u064a\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a\u0629 (IVR) - \u0623\u062a\u0645\u062a\u0629 IVR \u0645\u0639 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0643\u0644\u0627\u0645 \u0644\u0644\u062a\u0648\u062c\u064a\u0647\u060c 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\u0644\u0628\u0646\u0627\u0621 \u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u064a\u0646 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u062f\u0639\u0645\u0648\u0646 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0648\u064a\u0628\u060c \u0648\u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u0648\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0635\u0648\u062a. \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629: \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u062a\u0643\u0627\u0645\u0644\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u062f\u0639\u0645 \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0639\u0646\u062f \u0627\u0642\u062a\u0631\u0627\u0646\u0647\u0627 \u0628\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a. \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u060c \u062a\u0643\u0627\u0645\u0644 \u0631\u0648\u0628\u0648\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0630\u0643\u064a\u060c \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629 \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629. <a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Google Dialogflow<\/a>.<\/li>\n<li><strong>\u0645\u0633\u0627\u0639\u062f IBM Watson<\/strong> \u2014 \u0645\u0646\u0635\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0646\u064a\u0629\u060c \u0648\u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u062d\u0648\u0627\u0631\u060c \u0648\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621. \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629: \u0646\u0634\u0631 \u0633\u062d\u0627\u0628\u064a \u0647\u062c\u064a\u0646\u060c \u0636\u0648\u0627\u0628\u0637 \u0627\u0644\u0623\u0645\u0627\u0646\/\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644\u060c \u062a\u0643\u0627\u0645\u0644 \u0633\u0644\u0633 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a \u0627\u0644\u063a\u0646\u064a \u0628\u0627\u0644\u0633\u064a\u0627\u0642\u060c \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0639\u0642\u062f\u0629. \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0648\u062a\u0643\u0627\u0645\u0644 \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0622\u0644\u064a. <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">\u0645\u0633\u0627\u0639\u062f IBM Watson<\/a>.<\/li>\n<li><strong>Zendesk (\u0645\u062c\u0645\u0648\u0639\u0629 \u0627\u0644\u062f\u0639\u0645)<\/strong> \u2014 \u0645\u0646\u0635\u0629 \u0622\u0644\u064a\u0629 \u0646\u0627\u0636\u062c\u0629 \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0645\u0639 \u0646\u0638\u0627\u0645 \u062a\u0630\u0627\u0643\u0631 \u0622\u0644\u064a \u0645\u062f\u0645\u062c\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0648\u062c\u064a\u0647 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a. \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629: \u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629\u060c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f \u0627\u0644\u0622\u0644\u064a\u060c \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT\u060c \u0648\u0642\u062a \u0627\u0644\u062d\u0644). \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629. <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>.<\/li>\n<li><strong>UiPath (RPA)<\/strong> \u2014 \u0631\u0627\u0626\u062f\u0629 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0642\u0648\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u0639\u0628\u0631 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0642\u062f\u064a\u0645\u0629 \u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u062d\u0644 \u0648\u062a\u062d\u0633\u064a\u0646 \u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621. \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629: RPA \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0639\u0646\u062f \u062f\u0645\u062c\u0647\u0627 \u0645\u0639 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u0641\u0631\u0642 \u0627\u0644\u062f\u0639\u0645. \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u0627\u0633\u062a\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0641\u0648\u0627\u062a\u064a\u0631\u060c \u0648\u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0622\u0644\u064a \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <a href=\"https:\/\/www.uipath.com\" target=\"_blank\" rel=\"noopener\">UiPath<\/a>.<\/li>\n<li><strong>\u0628\u0648\u062a \u0645\u0627\u0633\u0646\u062c\u0631<\/strong> \u2014 \u0645\u0646\u0635\u0629 \u0623\u062a\u0645\u062a\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u062a\u0642\u062f\u0645 \u0631\u062f\u0648\u062f\u064b\u0627 \u0622\u0644\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0644\u063a\u0627\u062a\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629. \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629: \u062a\u0643\u0627\u0645\u0644 \u0633\u0631\u064a\u0639 \u0645\u0639 \u0627\u0644\u0645\u0648\u0627\u0642\u0639\u060c \u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 (\u0627\u0633\u062a\u0639\u0627\u062f\u0629 \u0627\u0644\u0633\u0644\u0629)\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0648\u0627\u0644\u0648\u064a\u0628. \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645: \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u060c \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0622\u0644\u064a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 \u0639\u0644\u0649 \u0645\u062f\u0627\u0631 \u0627\u0644\u0633\u0627\u0639\u0629 \u0637\u0648\u0627\u0644 \u0623\u064a\u0627\u0645 \u0627\u0644\u0623\u0633\u0628\u0648\u0639. <a href=\"https:\/\/messengerbot.app\/ar\/\" target=\"_blank\" rel=\"noopener\">\u0628\u0648\u062a \u0645\u0627\u0633\u0646\u062c\u0631<\/a>.<\/li>\n<\/ul>\n<p>\u0644\u0642\u062f \u0627\u062e\u062a\u0631\u062a \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u0623\u0646\u0647\u0627 \u062a\u063a\u0637\u064a \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u062f\u064a\u062b\u0629: \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a\u064a (Dialogflow\u060c Watson Assistant)\u060c \u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0648\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 (Zendesk)\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u0644\u0641\u064a\u0629 (UiPath)\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u064a 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\u0627\u0644\u062e\u062f\u0645\u064a\u0629<\/h3>\n<p>\u0639\u0646\u062f\u0645\u0627 \u0623\u062e\u062a\u0627\u0631 \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0642\u0648\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0642\u0627\u0626\u0645\u0629 \u0645\u062e\u062a\u0635\u0631\u0629 \u0645\u0646 \u0627\u0644\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u062a\u0643\u062a\u064a\u0643\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n<ul>\n<li><strong>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0648\u0627\u0644\u0633\u064a\u0627\u0642:<\/strong> \u062a\u0643\u0627\u0645\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0635\u0644\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0648\u0627\u062c\u0647\u0629 \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a\u060c \u0648\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0645\u0631\u0643\u0632\u064a\u0629 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n<li><strong>\u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629:<\/strong> \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0642\u062f\u0631\u0627\u062a \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0622\u0644\u064a\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0622\u0644\u064a\u0629.<\/li>\n<li><strong>\u0627\u0644\u0646\u0637\u0627\u0642 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a:<\/strong> \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 (\u0645\u0628\u0646\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0633\u062d\u0627\u0628\u0629 \u0645\u0642\u0627\u0628\u0644 \u0645\u062d\u0644\u064a\u0629)\u060c \u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0648\u0646 \u0643\u0648\u062f \u0644\u0644\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0633\u0631\u064a\u0639\u060c \u0648\u062d\u0644\u0648\u0644 \u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 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\u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0644\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n<h3>\u062a\u0637\u0628\u064a\u0642 5 C \u0639\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0633\u064a\u0646 CSAT \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0623\u062a\u0645\u062a\u0629<\/h3>\n<p>\u0644\u062a\u0631\u062c\u0645\u0629 5 C \u0625\u0644\u0649 \u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633\u060c \u0623\u062a\u0627\u0628\u0639 \u062b\u0644\u0627\u062b\u0629 \u0623\u0646\u0645\u0627\u0637 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\u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644. \u0627\u0633\u062a\u062e\u062f\u0645 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (RPA \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0644\u0625\u0632\u0627\u0644\u0629 \u0627\u0644\u062a\u0623\u062e\u064a\u0631\u0627\u062a \u0627\u0644\u064a\u062f\u0648\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u0644\u0641\u064a \u0648\u0641\u0631\u0636 \u0642\u0648\u0627\u0639\u062f SLA \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li><strong>\u0642\u0645 \u0628\u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u062a\u0643\u0631\u0627\u0631:<\/strong> 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href=\"https:\/\/messengerbot.app\/ar\/%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a9-%d8%a7%d9%84%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d8%ae%d8%b1%d9%8a%d8%b7%d8%a9-%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d9%85%d9%86-7-%d8%ae%d8%b7%d9%88\/\" target=\"_blank\" rel=\"noopener\">\u0625\u0637\u0627\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/a> \u0648 \u0627\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%af%d8%b9%d9%85-%d8%a7%d9%84%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d8%a8%d8%a7%d9%84%d8%b0%d9%83%d8%a7%d8%a1-%d8%a7%d9%84%d8%a7%d8%b5%d8%b7%d9%86%d8%a7%d8%b9%d9%8a-%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%b9\/\" target=\"_blank\" rel=\"noopener\">\u062f\u0639\u0645 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/a> \u062f\u0644\u064a\u0644 \u0644\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u062a\u0639\u0627\u0637\u0641\u060c 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href=\"https:\/\/messengerbot.app\/ar\/%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a9-%d8%a7%d9%84%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d8%ae%d8%b1%d9%8a%d8%b7%d8%a9-%d8%b9%d9%85%d9%84%d9%8a%d8%a9-%d9%85%d9%86-7-%d8%ae%d8%b7%d9%88\/\" target=\"_blank\" rel=\"noopener\">\u0625\u0637\u0627\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062f\u0631\u062f\u0634\u0629<\/a> \u0648 \u0627\u0644 <a href=\"https:\/\/messengerbot.app\/ar\/%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%b9%d9%85%d9%84-%d9%88%d8%a7%d8%ac%d9%87%d8%a9-%d8%a8%d8%b1%d9%85%d8%ac%d8%a9-%d8%a7%d9%84%d8%aa%d8%b7%d8%a8%d9%8a%d9%82%d8%a7%d8%aa-%d9%84%d9%84%d8%b0%d9%83%d8%a7\/\" target=\"_blank\" rel=\"noopener\">\u062e\u064a\u0627\u0631\u0627\u062a API \u0644\u0644\u062f\u0631\u062f\u0634\u0629<\/a>. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0646\u0645\u0627\u0637 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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\u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a)<\/strong> \u2014 \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0648\u0627\u0644\u0634\u0631\u0627\u0626\u062d \u0644\u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0622\u0644\u064a \u0645\u062e\u0635\u0635 \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0633\u062a\u062e\u062f\u0645 \u0631\u0645\u0648\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0641\u064a \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629 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\u0627\u0644\u0646\u0642\u062f\u064a\u0629 \u0648\u0627\u0644\u0632\u0645\u0646\u064a\u0629 \u0627\u0644\u0645\u062f\u0631\u0643\u0629 \u0639\u0628\u0631 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0631\u0641\u0629 \u0622\u0644\u064a\u0629\u060c \u0648\u062a\u062d\u0633\u064a\u0646 IVR \u0644\u0641\u062d\u0648\u0635\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u0633\u0631\u064a\u0639\u0629. \u062a\u0642\u0644\u064a\u0644 AHT \u0648\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648RPA \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u062a\u062a\u0628\u0639 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li><strong>\u0627\u0644\u0631\u0627\u062d\u0629 (\u0627\u0644\u0648\u0635\u0648\u0644 \u0648\u0627\u0644\u0633\u0647\u0648\u0644\u0629)<\/strong> \u2014 \u062a\u0642\u062f\u064a\u0645 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0642\u062f\u0631\u0627\u062a SMS\u060c \u0648\u062a\u0643\u0627\u0645\u0644 \u0633\u0644\u0633 \u0645\u0639 CRM \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u064a\u062b \u064a\u062a\u0628\u0639 \u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0630\u0643\u064a \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u062a\u0633\u0642 \u0644\u0632\u064a\u0627\u062f\u0629 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621 \u0648\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644.<\/li>\n<li><strong>\u0627\u0644\u062a\u0648\u0627\u0635\u0644 (\u0648\u0627\u0636\u062d\u060c \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0630\u064a \u0635\u0644\u0629)<\/strong> \u2014 \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0625\u0634\u0639\u0627\u0631\u0627\u062a \u062a\u062a\u0628\u0639 \u0627\u0644\u0637\u0644\u0628\u0627\u062a\u060c \u062a\u0637\u0628\u064a\u0642 SLA \u062a\u0644\u0642\u0627\u0626\u064a)\u060c \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627\u060c \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0637\u0628\u064a\u0639\u064a\u0629. \u062a\u0623\u0643\u062f \u0645\u0646 \u0648\u062c\u0648\u062f \u0642\u0648\u0627\u0639\u062f \u062a\u0635\u0639\u064a\u062f \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u062d\u062a\u064a\u0627\u0637\u064a\u0629 \u0628\u0634\u0631\u064a\u0629 \u0644\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u062d\u0633\u0627\u0633\u0629 \u0648\u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0627\u0644\u0645\u0634\u0627\u0639\u0631.<\/li>\n<\/ul>\n<h3>\u062f\u0645\u062c 4 C \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629\u060c \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0635\u0639\u064a\u062f 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IVR\u060c RPA \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621) \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629 (\u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621\u060c \u0648\u0642\u062a \u0627\u0644\u062a\u0639\u0627\u0645\u0644\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621).<\/li>\n<li>\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a: \u062c\u0631\u062f \u062a\u0643\u0627\u0645\u0644 CRM \u0645\u0639 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u062c\u0647\u0627\u062a \u0628\u0631\u0645\u062c\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a\u060c \u0648\u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0644\u0645\u062d\u062a\u0648\u0649 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\u0648\u062a\u0623\u0643\u064a\u062f \u0627\u0644\u062a\u0643\u0627\u0645\u0644\u0627\u062a.<\/li>\n<li>\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0637\u064a\u0627\u0631: \u062d\u0635\u0631 \u0627\u0644\u0646\u0637\u0627\u0642 \u0641\u064a \u0642\u0646\u0627\u0629 \u0648\u0627\u062d\u062f\u0629 \u0623\u0648 \u062d\u0627\u0644\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 (\u0645\u062b\u0644\u060c \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0627\u0646\u0636\u0645\u0627\u0645 \u0623\u0648 \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0631\u062a\u062c\u0639\u0627\u062a)\u060c \u062a\u062d\u062f\u064a\u062f \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0646\u062c\u0627\u062d\u060c \u0648\u0625\u0639\u062f\u0627\u062f \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u062a\u062f\u0631\u064a\u0628 \u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0630\u0643\u0627\u0621 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href=\"https:\/\/messengerbot.app\/ar\/%d8%af%d8%b9%d9%85-%d8%a7%d9%84%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d8%a8%d8%a7%d9%84%d8%b0%d9%83%d8%a7%d8%a1-%d8%a7%d9%84%d8%a7%d8%b5%d8%b7%d9%86%d8%a7%d8%b9%d9%8a-%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%b9\/\" target=\"_blank\" rel=\"noopener\">\u062f\u0639\u0645 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/a> \u0627\u0644\u062f\u0644\u064a\u0644. \u0644\u062a\u0641\u0639\u064a\u0644 \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629\u060c \u0623\u0633\u062a\u062e\u062f\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0641\u064a <a href=\"https:\/\/messengerbot.app\/ar\/%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%a5%d8%b6%d8%a7%d9%81%d8%a9-%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d8%a8%d9%88%d8%aa-%d8%b9%d9%84%d9%89-%d9%85%d9%88%d9%82%d8%b9-%d9%88%d9%88%d8%b1%d8%af%d8%a8%d8%b1%d9%8a\/\" target=\"_blank\" rel=\"noopener\">\u0625\u0639\u062f\u0627\u062f \u062f\u0631\u062f\u0634\u0629 \u0648\u0648\u0631\u062f\u0628\u0631\u064a\u0633<\/a> \u0627\u0644\u062f\u0644\u064a\u0644 \u0648\u0623\u0642\u0648\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 \u062a\u062f\u0641\u0642\u0627\u062a \u0635\u0641\u062d\u0629 \u0627\u0644\u0647\u0628\u0648\u0637 \u0648\u0641\u0642\u064b\u0627 \u0644\u0640 <a href=\"https:\/\/messengerbot.app\/ar\/%d8%b5%d9%81%d8%ad%d8%a9-%d8%a7%d9%84%d9%87%d8%a8%d9%88%d8%b7-%d9%84%d9%84%d8%af%d8%b1%d8%af%d8%b4%d8%a9-%d9%83%d9%8a%d9%81-%d8%aa%d8%b5%d9%85%d9%85-%d9%88%d8%aa%d8%ad%d8%b3%d9%86-%d9%88%d8%aa%d8%af\/\" target=\"_blank\" rel=\"noopener\">\u062a\u062d\u0633\u064a\u0646 \u062f\u0631\u062f\u0634\u0629 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\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u062f\u0645\u062c\u0629 \u0648\u0625\u064a\u0642\u0627\u0639 \u062a\u0634\u063a\u064a\u0644\u064a \u064a\u0631\u0628\u0637 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0628\u0639\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631:<\/p>\n<ul>\n<li><strong>\u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/strong> \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u062d\u062a\u0648\u0627\u0621 (\u0646\u062c\u0627\u062d \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629)\u060c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\/\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c\u060c \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 (AHT)\u060c \u062d\u0644 \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644\u060c \u0648\u0648\u0642\u062a \u0627\u0644\u062d\u0644.<\/li>\n<li><strong>\u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u062a\u0643\u0644\u0641\u0629:<\/strong> \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0644\u0643\u0644 \u0627\u062a\u0635\u0627\u0644\u060c \u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0627\u0644\u0623\u062a\u0645\u062a\u0629 (\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0648\u062c\u064a\u0647)\u060c \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0631\u0648\u0628\u0648\u062a\u064a\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li><strong>\u0627\u0644\u062c\u0648\u062f\u0629 \u0648\u0627\u0644\u0633\u0644\u0627\u0645\u0629:<\/strong> \u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0622\u0644\u064a \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0645\u0646\u0629 (\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629).<\/li>\n<\/ul>\n<p>\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0642\u064a\u0627\u0633:<\/p>\n<ul>\n<li>\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0646\u0628\u064a\u0647\u0627\u062a: \u0623\u0636\u0639 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0627\u0646\u062e\u0641\u0627\u0636\u0627\u062a\u060c \u0648\u0627\u0631\u062a\u0641\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u0631\u0627\u062c\u0639\u060c \u0623\u0648 \u0627\u0646\u062a\u0647\u0627\u0643\u0627\u062a SLA.<\/li>\n<li>\u0627\u0644\u062a\u062c\u0631\u064a\u0628: \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u062e\u062a\u0628\u0627\u0631 A\/B \u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0643\u0631\u0627\u0631 \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0631\u0645\u0648\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0641\u064a \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u061b \u0623\u062f\u062e\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0641\u064a \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a.<\/li>\n<li>\u0635\u064a\u063a\u0629 \u0639\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0644\u0644\u0637\u064a\u0627\u0631: \u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u062f\u062e\u0631\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 (\u0633\u0627\u0639\u0627\u062a \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0645\u0648\u0641\u0631\u0629 + \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062d\u0648\u064a\u0644\u0647\u0627) \u0645\u0642\u0627\u0628\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0631\u0633\u0648\u0645 \u0627\u0644\u0645\u0646\u0635\u0629 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0644\u062d\u0633\u0627\u0628 \u0639\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u062a\u0631\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f.<\/li>\n<li>\u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631: \u062c\u062f\u0648\u0644\u0629 \u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0623\u0633\u0628\u0648\u0639\u064a\u0629 \u0644\u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0622\u0644\u064a\u0629\u060c \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0631\u0627\u062c\u0639\u0629 KPI \u0627\u0644\u0634\u0647\u0631\u064a\u0629\u060c \u0648\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u062e\u0627\u0631\u0637\u0629 \u0627\u0644\u0637\u0631\u064a\u0642 \u0631\u0628\u0639 \u0627\u0644\u0633\u0646\u0648\u064a\u0629 \u0644\u062a\u0648\u0633\u064a\u0639 \u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 (\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629\u060c \u0623\u062a\u0645\u062a\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629) \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0627\u0646\u062a\u0635\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0648\u062b\u0642\u0629.<\/li>\n<\/ul>\n<p>\u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0645\u0631\u0627\u062c\u0639 \u0627\u0644\u0641\u0646\u064a\u0629 \u0648\u0623\u0646\u0645\u0627\u0637 \u0627\u0644\u0646\u0634\u0631\u060c \u0623\u062f\u0645\u062c \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 - Dialogflow \u0644\u0640 NLU (<a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Google Dialogflow<\/a>)\u060c \u0648Watson Assistant \u0644\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u064a (<a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">\u0645\u0633\u0627\u0639\u062f IBM Watson<\/a>)\u060c \u0648Zendesk \u0644\u0623\u062a\u0645\u062a\u0629 \u0645\u0643\u0627\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0648\u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u0622\u0644\u064a (<a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>) - \u0645\u0639 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u0642\u0646\u0627\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u0631\u0648\u0628\u0648\u062a Messenger \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. \u062a\u0642\u062f\u0645 Brain Pod AI \u062e\u062f\u0645\u0627\u062a \u0645\u0633\u0627\u0639\u062f \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0630\u0643\u064a \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a \u0627\u0644\u062a\u0643\u0645\u064a\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0628\u0639\u0636 \u0627\u0644\u0641\u0631\u0642 \u0644\u0644\u062f\u0639\u0645 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0644\u063a\u0627\u062a \u0648\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0645\u062d\u062a\u0648\u0649 (<a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>).<\/p>\n<p>\u0623\u062f\u064a\u0631 \u0643\u0644 \u0645\u0631\u062d\u0644\u0629 \u0645\u0646 \u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0647\u062c\u0631\u0629 \u0648\u0627\u0644\u062a\u0648\u0633\u0639 \u0645\u0639 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0623\u0645\u0627\u0646 \u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0646\u0645\u0627\u0630\u062c \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0628\u0634\u0631\u064a\u0629 + \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0644\u062a\u0628\u0646\u064a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0628\u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0643\u0627\u0633\u0628 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0648\u0627\u0626\u062f \u0645\u0633\u062a\u062f\u0627\u0645\u0629 \u0644\u0623\u062a\u0645\u062a\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ar\/customer-care-automation-examples-top-5-tools-4-types-of-automation-crm-and-the-5-cs-to-boost-cx\/\" data-essbisPostTitle=\"Customer Care Automation: Examples, Top 5 Tools, 4 Types of Automation &#038; CRM, and the 5 C&#8217;s to Boost CX\" data-essbisHoverContainer=\"\"><p>Key Takeaways Customer care automation is a strategic mix of AI customer care, chatbot customer service, RPA for customer support, and workflow automation for customer service to deliver scalable, 24\/7 automated customer support. Practical customer service automation examples include AI\u2011powered chatbots, self\u2011service automation via an automated knowledge base, IVR automation, and automated ticketing systems that [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":260259,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-260260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/260260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/comments?post=260260"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/posts\/260260\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media\/260259"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/media?parent=260260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/categories?post=260260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ar\/wp-json\/wp\/v2\/tags?post=260260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}