{"id":235273,"date":"2021-05-10T04:12:33","date_gmt":"2021-05-10T11:12:33","guid":{"rendered":"https:\/\/messengerbot.app\/?p=235273"},"modified":"2026-06-12T14:53:32","modified_gmt":"2026-06-12T21:53:32","slug":"messenger-bot-supportdesk-und-abmelden","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/de\/messenger-bot-support-desk-and-logout\/","title":{"rendered":"Messenger Bot \u2013 Supportdesk und Abmelden"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/de\/messenger-bot-support-desk-and-logout\/\" data-essbisPostTitle=\"Messenger Bot &#8211; Support Desk and Logout\" data-essbisHoverContainer=\"\"><p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.9.3&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#ffc929&#8243; background_color_gradient_end=&#8221;#006aff&#8221; background_color_gradient_direction=&#8221;148deg&#8221; background_color_gradient_start_position=&#8221;19%&#8221; background_image=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/01\/software-06.png&#8221; parallax=&#8221;on&#8221; custom_margin=&#8221;||||false&#8221; custom_padding=&#8221;6vw||5vw||false|false&#8221; bottom_divider_style=&#8221;arrow&#8221; bottom_divider_color=&#8221;#F5F5F5&#8243; bottom_divider_height=&#8221;23vw&#8221; bottom_divider_repeat=&#8221;0.8x&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.8.1&#8243; background_color=&#8221;#181818&#8243; custom_padding=&#8221;60px|40px|40px|40px|false|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;20px|20px|20px|20px||true&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;10px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;22px&#8221; box_shadow_spread=&#8221;5px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.64)&#8221; locked=&#8221;off&#8221; box_shadow_vertical__hover=&#8221;50px&#8221; box_shadow_vertical__hover_enabled=&#8221;on&#8221; box_shadow_blur__hover=&#8221;180px&#8221; box_shadow_blur__hover_enabled=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/uhUaFOde2Eo?&#038;autoplay=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features&#8221; _builder_version=&#8221;4.9.1&#8243; background_color=&#8221;#F4F4F4&#8243; custom_padding=&#8221;50px|0|50px|0px|false|false&#8221;][et_pb_row _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;ABeeZee|700|||||||&#8221; link_text_color=&#8221;#FFC929&#8243; link_font_size=&#8221;17px&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#242424&#8243; background_color_gradient_end=&#8221;#282828&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;18px|30px|18px|30px|true|true&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; border_width_all=&#8221;4px&#8221; border_color_all=&#8221;#FFFFFF&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;7px&#8221; box_shadow_spread=&#8221;0px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.67)&#8221;]<span style=\"text-decoration: underline;\">Table of Contents:<\/span><\/p>\n<ul>\n<li><a href=\"#c_support\">Support Desk (Customer support)<\/a><\/li>\n<ul class=\"a\">\n<li><a href=\"#chat_support\">Chat Support<\/a><\/li>\n<li><a href=\"#email_support\">Email Support<\/a><\/li>\n<ul class=\"b\">\n<li><a href=\"#create_new_ticket\">Create new ticket<\/a><\/li>\n<\/ul>\n<\/ul>\n<li><a href=\"#logout\">Logout<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 id=\"c_support\">Support Desk (Customer support)<\/h2>\n<p>Support Desk is now known as <strong>Customer support<\/strong>. This feature has two sub-sections:<\/p>\n<ul>\n<li>Chat Support<\/li>\n<li>Email Support<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.0.CustomerSupport.png&#8221; title_text=&#8221;1.0.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3 id=\"chat_support\">Chat Support<\/h3>\n<p>To access it, click <strong>Chat Support<\/strong> under <strong>Customer support<\/strong> on the navigation menu.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.1.CustomerSupport-Copy.png&#8221; title_text=&#8221;1.1.CustomerSupport &#8211; Copy&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You will be directed to Messenger to <strong>login<\/strong> into your account. Fill in your <strong>email\/username\/number and password<\/strong>, then click <strong>continue<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.2.CustomerSupport.png&#8221; title_text=&#8221;1.2.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>After that, you will go straight ahead to your <strong>chat with our Messenger Bot chat support<\/strong>. For you to start, use one of the <strong>keywords<\/strong> that the chatbot has shown.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.3.CustomerSupport.png&#8221; title_text=&#8221;1.3.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You will be asked next if you wanted a <strong>Live Agent Request<\/strong> or <strong>Resume Chat With Bot<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.4.CustomerSupport.png&#8221; title_text=&#8221;1.4.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>If you choose <strong>Live Agent Request<\/strong>, a reply response will be sent to you by our chatbot and he will get you a live agent <strong>in a moment<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.5.CustomerSupport.png&#8221; title_text=&#8221;1.5.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You can chat with the chatbot again by clicking <strong>Resume Chat with Bot<\/strong> then it will respond to you right away with choices you can reply, <strong>Chat with human<\/strong>, or <strong>Restart<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.6.CustomerSupport.png&#8221; title_text=&#8221;1.6.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;40%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Here&#8217;s what it will respond to. <strong>Wait for the Live Agent to respond<\/strong> to you if you desire.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.7.CustomerSupport.png&#8221; title_text=&#8221;1.7.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3 id=\"email_support\">Email Support<\/h3>\n<p>The Email Support feature allows you to manage all the <strong>complaints<\/strong> related to <strong>billing, technical, or any query related<\/strong>.<\/p>\n<p>To view this section, navigate to <strong>Customer Support<\/strong> from the navigation menu located at the left and select <strong>Email Support<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.0.CustomerSupport.png&#8221; title_text=&#8221;2.0.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>A <strong>ticket screen<\/strong> will appear. It <strong>displays information<\/strong> about the <strong>time<\/strong> when the <strong>ticket was created<\/strong>, the <strong>person<\/strong> who <strong>created the ticket<\/strong>, and the <strong>status<\/strong> of the ticket.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.1.CustomerSupport.png&#8221; title_text=&#8221;2.1.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h4 id=\"create_new_ticket\">Create new ticket<\/h4>\n<p>To create the new ticket, follow the steps given below:<\/p>\n<ol>\n<li>Select the <strong>New ticket<\/strong> option from the <strong>Tickets screen<\/strong>.<\/li>\n<li>An <strong>Open Ticket<\/strong> will appear, you need to provide the <strong>ticket title<\/strong>.<\/li>\n<li>Select the <strong>type <\/strong>of ticket from the dropdown menu.<\/li>\n<li>Provide the <strong>Ticket <\/strong><strong>description<\/strong>.<\/li>\n<li>Select the <strong>Open ticket<\/strong><\/li>\n<\/ol>\n<p>Your ticket will be created and respective <strong>personnel will be notified<\/strong>. You can check out if there is a reply to your ticket by <strong>clicking one<\/strong> of your <strong>tickets<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.2-2.6.CustomerSupport.gif&#8221; title_text=&#8221;2.2-2.6.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Here&#8217;s an example of a <strong>response<\/strong> to your created ticket. if this resolves your issue, click <strong>Resolve<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.7.CustomerSupport.png&#8221; title_text=&#8221;2.7.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 id=\"logout\">Logout<\/h2>\n<p>You can logout by selecting the currently logged-in <strong>profile<\/strong> from the top right. A <strong>dropdown menu will appear<\/strong> on the screen. Now select<strong> the Logout<\/strong> option.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.8.CustomerSupport.png&#8221; title_text=&#8221;2.8.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/de\/messenger-bot-support-desk-and-logout\/\" data-essbisPostTitle=\"Messenger Bot &#8211; Support Desk and Logout\" data-essbisHoverContainer=\"\"><p>Table of Contents: Support Desk (Customer support) Chat Support Email Support Create new ticket Logout Support Desk (Customer support) Support Desk is now known as Customer support. This feature has two sub-sections: Chat Support Email Support Chat Support To access it, click Chat Support under Customer support on the navigation menu.You will be directed to Messenger to login into your account. Fill in your email\/username\/number and password, then click continue.After that, you will go straight ahead to your chat with our Messenger Bot chat support. For you to start, use one of the keywords that the chatbot has shown.You will be asked next if you wanted a Live Agent Request or Resume Chat With Bot.If you choose Live Agent Request, a reply response will be sent to you by our chatbot and he will get you a live agent in a moment.You can chat with the chatbot again by clicking Resume Chat with Bot then it will respond to you right away with choices you can reply, Chat with human, or Restart.Here&#8217;s what it will respond to. Wait for the Live Agent to respond to you if you desire.Email Support The Email Support feature allows you to manage all the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":237538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"Messenger Bot - Support Desk and Logout","rank_math_description":"Support Desk is now known as the Customer Support feature. It allows you to manage all the complaints related to billing, technical...","rank_math_focus_keyword":"Support Desk","rank_math_canonical_url":"","rank_math_robots":"noindex","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[30],"tags":[],"class_list":["post-235273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tutorials"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/posts\/235273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/comments?post=235273"}],"version-history":[{"count":17,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/posts\/235273\/revisions"}],"predecessor-version":[{"id":235357,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/posts\/235273\/revisions\/235357"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/media\/237538"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/media?parent=235273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/categories?post=235273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/de\/wp-json\/wp\/v2\/tags?post=235273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}