Business Knowledge for Better Messenger Bot Replies

Business knowledge

Give AI-assisted replies the facts your business actually uses.

Generic AI answers are not enough for customer conversations. Messenger Bot lets supported workspaces add approved knowledge so reply drafts can reflect your FAQs, offers, policies, and product details.

Messenger Bot answer from the knowledge you approve product workflow simulation.

Add business knowledge

Use answers, text, links, and documents that help your team respond with better context.

Improve consistency

Give operators a stronger starting point for repeated questions.

Use BYOK with business knowledge

Combine your own model key with approved business information on supported plans.

Review before sending

Keep a person responsible for final customer-facing replies.

The outcome

Reduce repeated research, improve reply consistency, and make AI drafts easier for your team to trust.

Start your trial Explore BYOK

Start with a real workflow

Launch your first Messenger Bot workflow this week.

Choose a plan, connect your Facebook and Instagram assets, add BYOK when your plan includes it, and build a reviewable path from comment or DM to the next step.

Start your 7-day trial Compare plans

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