{"id":235273,"date":"2021-05-10T04:12:33","date_gmt":"2021-05-10T11:12:33","guid":{"rendered":"https:\/\/messengerbot.app\/?p=235273"},"modified":"2026-06-12T14:53:32","modified_gmt":"2026-06-12T21:53:32","slug":"messenger-bot-support-desk-and-logout","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/id\/messenger-bot-support-desk-and-logout\/","title":{"rendered":"Bot Messenger \u2013 Meja Dukungan dan Keluar"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/id\/messenger-bot-support-desk-and-logout\/\" data-essbisPostTitle=\"Messenger Bot &#8211; Support Desk and Logout\" data-essbisHoverContainer=\"\"><p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.9.3&#8243; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#ffc929&#8243; background_color_gradient_end=&#8221;#006aff&#8221; 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locked=&#8221;off&#8221; box_shadow_vertical__hover=&#8221;50px&#8221; box_shadow_vertical__hover_enabled=&#8221;on&#8221; box_shadow_blur__hover=&#8221;180px&#8221; box_shadow_blur__hover_enabled=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/uhUaFOde2Eo?&#038;autoplay=1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features&#8221; _builder_version=&#8221;4.9.1&#8243; background_color=&#8221;#F4F4F4&#8243; custom_padding=&#8221;50px|0|50px|0px|false|false&#8221;][et_pb_row _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.8.2&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; link_font=&#8221;ABeeZee|700|||||||&#8221; link_text_color=&#8221;#FFC929&#8243; link_font_size=&#8221;17px&#8221; background_enable_color=&#8221;off&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_start=&#8221;#242424&#8243; background_color_gradient_end=&#8221;#282828&#8243; background_layout=&#8221;dark&#8221; custom_padding=&#8221;18px|30px|18px|30px|true|true&#8221; border_radii=&#8221;on|22px|22px|22px|22px&#8221; border_width_all=&#8221;4px&#8221; border_color_all=&#8221;#FFFFFF&#8221; box_shadow_style=&#8221;preset3&#8243; box_shadow_vertical=&#8221;7px&#8221; box_shadow_spread=&#8221;0px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.67)&#8221;]<span style=\"text-decoration: underline;\">Table of Contents:<\/span><\/p>\n<ul>\n<li><a href=\"#c_support\">Support Desk (Customer support)<\/a><\/li>\n<ul class=\"a\">\n<li><a href=\"#chat_support\">Chat Support<\/a><\/li>\n<li><a href=\"#email_support\">Email Support<\/a><\/li>\n<ul class=\"b\">\n<li><a href=\"#create_new_ticket\">Create new ticket<\/a><\/li>\n<\/ul>\n<\/ul>\n<li><a href=\"#logout\">Logout<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 id=\"c_support\">Support Desk (Customer support)<\/h2>\n<p>Support Desk is now known as <strong>Customer support<\/strong>. This feature has two sub-sections:<\/p>\n<ul>\n<li>Chat Support<\/li>\n<li>Email Support<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.0.CustomerSupport.png&#8221; title_text=&#8221;1.0.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3 id=\"chat_support\">Chat Support<\/h3>\n<p>To access it, click <strong>Chat Support<\/strong> under <strong>Customer support<\/strong> on the navigation menu.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.1.CustomerSupport-Copy.png&#8221; title_text=&#8221;1.1.CustomerSupport &#8211; Copy&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You will be directed to Messenger to <strong>login<\/strong> into your account. Fill in your <strong>email\/username\/number and password<\/strong>, then click <strong>continue<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.2.CustomerSupport.png&#8221; title_text=&#8221;1.2.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>After that, you will go straight ahead to your <strong>chat with our Messenger Bot chat support<\/strong>. For you to start, use one of the <strong>keywords<\/strong> that the chatbot has shown.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.3.CustomerSupport.png&#8221; title_text=&#8221;1.3.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You will be asked next if you wanted a <strong>Live Agent Request<\/strong> or <strong>Resume Chat With Bot<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.4.CustomerSupport.png&#8221; title_text=&#8221;1.4.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>If you choose <strong>Live Agent Request<\/strong>, a reply response will be sent to you by our chatbot and he will get you a live agent <strong>in a moment<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.5.CustomerSupport.png&#8221; title_text=&#8221;1.5.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>You can chat with the chatbot again by clicking <strong>Resume Chat with Bot<\/strong> then it will respond to you right away with choices you can reply, <strong>Chat with human<\/strong>, or <strong>Restart<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.6.CustomerSupport.png&#8221; title_text=&#8221;1.6.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;40%&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Here&#8217;s what it will respond to. <strong>Wait for the Live Agent to respond<\/strong> to you if you desire.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/1.7.CustomerSupport.png&#8221; title_text=&#8221;1.7.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h3 id=\"email_support\">Email Support<\/h3>\n<p>The Email Support feature allows you to manage all the <strong>complaints<\/strong> related to <strong>billing, technical, or any query related<\/strong>.<\/p>\n<p>To view this section, navigate to <strong>Customer Support<\/strong> from the navigation menu located at the left and select <strong>Email Support<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.0.CustomerSupport.png&#8221; title_text=&#8221;2.0.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>A <strong>ticket screen<\/strong> will appear. It <strong>displays information<\/strong> about the <strong>time<\/strong> when the <strong>ticket was created<\/strong>, the <strong>person<\/strong> who <strong>created the ticket<\/strong>, and the <strong>status<\/strong> of the ticket.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.1.CustomerSupport.png&#8221; title_text=&#8221;2.1.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h4 id=\"create_new_ticket\">Create new ticket<\/h4>\n<p>To create the new ticket, follow the steps given below:<\/p>\n<ol>\n<li>Select the <strong>New ticket<\/strong> option from the <strong>Tickets screen<\/strong>.<\/li>\n<li>An <strong>Open Ticket<\/strong> will appear, you need to provide the <strong>ticket title<\/strong>.<\/li>\n<li>Select the <strong>type <\/strong>of ticket from the dropdown menu.<\/li>\n<li>Provide the <strong>Ticket <\/strong><strong>description<\/strong>.<\/li>\n<li>Select the <strong>Open ticket<\/strong><\/li>\n<\/ol>\n<p>Your ticket will be created and respective <strong>personnel will be notified<\/strong>. You can check out if there is a reply to your ticket by <strong>clicking one<\/strong> of your <strong>tickets<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.2-2.6.CustomerSupport.gif&#8221; title_text=&#8221;2.2-2.6.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p>Here&#8217;s an example of a <strong>response<\/strong> to your created ticket. if this resolves your issue, click <strong>Resolve<\/strong>.<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.7.CustomerSupport.png&#8221; title_text=&#8221;2.7.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.9.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;24px||||false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|true&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<h2 id=\"logout\">Logout<\/h2>\n<p>You can logout by selecting the currently logged-in <strong>profile<\/strong> from the top right. A <strong>dropdown menu will appear<\/strong> on the screen. Now select<strong> the Logout<\/strong> option.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_image src=&#8221;https:\/\/messengerbot.app\/wp-content\/uploads\/2021\/04\/2.8.CustomerSupport.png&#8221; title_text=&#8221;2.8.CustomerSupport&#8221; _builder_version=&#8221;4.9.3&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/id\/messenger-bot-support-desk-and-logout\/\" data-essbisPostTitle=\"Messenger Bot &#8211; Support Desk and Logout\" data-essbisHoverContainer=\"\"><p>Table of Contents: Support Desk (Customer support) Chat Support Email Support Create new ticket Logout Support Desk (Customer support) Support Desk is now known as Customer support. This feature has two sub-sections: Chat Support Email Support Chat Support To access it, click Chat Support under Customer support on the navigation menu.You will be directed to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":237538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"Messenger Bot - Support Desk and Logout","rank_math_description":"Support Desk is now known as the Customer Support feature. 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