{"id":252572,"date":"2024-05-01T11:47:02","date_gmt":"2024-05-01T18:47:02","guid":{"rendered":"https:\/\/messengerbot.app\/elevate-customer-satisfaction-with-intelligent-helpdesk-chatbots\/"},"modified":"2026-04-12T13:34:24","modified_gmt":"2026-04-12T20:34:24","slug":"%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%83%98%e3%83%ab%e3%83%97%e3%83%87%e3%82%b9%e3%82%af%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a7","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/elevate-customer-satisfaction-with-intelligent-helpdesk-chatbots\/","title":{"rendered":"\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ja\/elevate-customer-satisfaction-with-intelligent-helpdesk-chatbots\/\" data-essbisposttitle=\"Elevate Customer Satisfaction with Intelligent Helpdesk Chatbots\" data-essbishovercontainer=\"\"><p>\u4eca\u65e5\u306e\u6025\u901f\u306b\u9032\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u3067\u306f\u3001\u4f01\u696d\u306f\u5e38\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u9769\u65b0\u7684\u306a\u65b9\u6cd5\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4e2d\u3067\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u304c\u5927\u304d\u306a\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306eAI\u99c6\u52d5\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u3092\u9769\u65b0\u3057\u300124\u6642\u9593\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u5373\u6642\u306e\u5fdc\u7b54\u3001\u305d\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u52b9\u7387\u7684\u3067\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u5f85\u6a5f\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c9\u3067\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e16\u754c\u306b\u6df1\u304f\u5165\u308a\u8fbc\u307f\u3001\u305d\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u3001\u5229\u70b9\u3001\u305d\u3057\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u306b\u3069\u306e\u3088\u3046\u306b\u5bc4\u4e0e\u3067\u304d\u308b\u304b\u3092\u63a2\u308a\u307e\u3059\u3002<\/p>\n<h1>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f<\/h1>\n<h2>A. \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5b9a\u7fa9\u3068\u76ee\u7684<\/h2>\n<p>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001IT\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u52b9\u7387\u5316\u3057\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305fAI\u99c6\u52d5\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3067\u3059\u3002\u305d\u308c\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u52b9\u7387\u7684\u306a\u6700\u524d\u7dda\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e4%bc%9a%e8%a9%b1%e5%9e%8bai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/a> \u3084 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\" target=\"_blank\" rel=\"noopener\">IT\u30b5\u30dd\u30fc\u30c8<\/a> \u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u30eb\u30fc\u30c1\u30f3\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u4e00\u822c\u7684\u306a\u554f\u984c\u306b\u5bfe\u3059\u308b\u5373\u6642\u306e\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u8cea\u554f\u3092\u5e73\u6613\u306a\u8a00\u8449\u3067\u7406\u89e3\u3057\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u8a71\u3092\u884c\u3044\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002<\/p>\n<h2>B. \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u6a5f\u80fd\u3068\u80fd\u529b<\/h2>\n<p>\u5805\u7262\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5f37\u529b\u306a\u6a5f\u80fd\u3068\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u307e\u3059:<\/p>\n<ol>\n<li><strong>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406 (NLP):<\/strong> NLP\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u5e73\u6613\u306a\u8a00\u8449\u3067\u7406\u89e3\u3057\u89e3\u91c8\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001\u8907\u96d1\u306a\u6280\u8853\u7684\u30b3\u30de\u30f3\u30c9\u306e\u5fc5\u8981\u3092\u6392\u9664\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7d71\u5408:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304b\u3089\u95a2\u9023\u60c5\u5831\u3084\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u624b\u9806\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u53d6\u5f97\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u6b63\u78ba\u3067\u6700\u65b0\u306e\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5bfe\u8a71\u578bAI\uff1a<\/strong> \u9ad8\u5ea6\u306a\u4f1a\u8a71\u578bAI\u306b\u3088\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u81ea\u7136\u3067\u4eba\u9593\u3089\u3057\u3044\u5bfe\u8a71\u3092\u884c\u3044\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316:<\/strong> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u306e\u30ea\u30bb\u30c3\u30c8\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u306a\u3069\u3001\u5e45\u5e83\u3044\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0:<\/strong> \u80fd\u529b\u3092\u8d85\u3048\u305f\u8907\u96d1\u306a\u554f\u984c\u306b\u76f4\u9762\u3057\u305f\u5834\u5408\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30c1\u30b1\u30c3\u30c8\u3092\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u8ce2\u304f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u52b9\u7387\u7684\u306a\u89e3\u6c7a\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u306a\u3069\u3001\u8907\u6570\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>, \u30e6\u30fc\u30b6\u30fc\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u7406\u89e3\u529b\u3068\u5fdc\u7b54\u80fd\u529b\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u3001IT\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u5168\u4f53\u7684\u306a\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u8fc5\u901f\u306a\u89e3\u6c7a\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8\u3001IBM\u3001ServiceNow\u306a\u3069\u306e\u5927\u624b\u4f01\u696d\u306f\u3001AI\u99c6\u52d5\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u754c\u57fa\u6e96\u3092\u8a2d\u5b9a\u3059\u308b\u9ad8\u5ea6\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/helpdesk-chatbot-2024-05-01T184611.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>II. \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u4f1a\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u9023\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u3001\u554f\u984c\u3001\u307e\u305f\u306f\u30bf\u30b9\u30af\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u5165\u529b\u3092\u7406\u89e3\u3057\u3001\u95a2\u9023\u3059\u308b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u5f8b\u7684\u306b\u5b9f\u884c\u3057\u307e\u3059\u3002<\/p>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u591a\u304f\u306e\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<ol>\n<li>24\u6642\u9593365\u65e5\u5bfe\u5fdc\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f24\u6642\u9593\u4f53\u5236\u3067\u7a3c\u50cd\u3057\u3001\u9867\u5ba2\u304c\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5f85\u3064\u3053\u3068\u306a\u304f\u5373\u5ea7\u306b\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b3\u30b9\u30c8\u52b9\u7387\uff1a\u30eb\u30fc\u30c1\u30f3\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/li>\n<li>\u4e00\u8cab\u3057\u305f\u5fdc\u7b54\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u57fa\u3065\u3044\u3066\u6a19\u6e96\u5316\u3055\u308c\u305f\u4e00\u8cab\u3057\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u5747\u4e00\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u8907\u6570\u306e\u4f1a\u8a71\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u9ad8\u3044\u9867\u5ba2\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u6301\u3064\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u3059\u3002<\/li>\n<li>\u30c7\u30fc\u30bf\u53ce\u96c6\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3001\u75db\u70b9\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306a\u3069\u306e\u8cb4\u91cd\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3067\u304d\u3001\u3053\u308c\u304c\u88fd\u54c1\u6539\u5584\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>IBM\u306e\u7814\u7a76\uff08\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8131\u843d\u8005\u7814\u7a76\u300d\u30012022\u5e74\uff09\u306b\u3088\u308b\u3068\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c30%\u5411\u4e0a\u3057\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u304c25%\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u7814\u7a76\uff08\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u300d\u30012021\u5e74\uff09\u306b\u3088\u308c\u3070\u30012025\u5e74\u307e\u3067\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u3088\u3063\u3066\u4fc3\u9032\u3055\u308c\u308b\u7a4d\u6975\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u3053\u308c\u3089\u306e\u6280\u8853\u3092\u63a1\u7528\u3059\u308b\u7d44\u7e54\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u309225%\u5411\u4e0a\u3055\u305b\u308b\u3068\u793a\u5506\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30eb\u30fc\u30c1\u30f3\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u306e\u304c\u5f97\u610f\u3067\u3059\u304c\u3001\u8907\u96d1\u307e\u305f\u306f\u654f\u611f\u306a\u554f\u984c\u306b\u306f\u4eba\u9593\u306e\u4ecb\u5165\u3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\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u9055\u3044<\/h3>\n<p>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u3092\u652f\u63f4\u3059\u308b\u3068\u3044\u3046\u4e3b\u306a\u6a5f\u80fd\u306b\u304a\u3044\u3066\u985e\u4f3c\u70b9\u3092\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u7bc4\u56f2\u3068\u9069\u7528\u306b\u304a\u3044\u3066\u306f\u7570\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e4%bc%9a%e8%a9%b1%e5%9e%8bai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> 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\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5229\u70b9<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306b\u591a\u304f\u306e\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f:<\/p>\n<ol>\n<li>\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a: \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5373\u6642\u306e\u5fdc\u7b54\u300124\u6642\u9593365\u65e5\u306e\u5229\u7528\u53ef\u80fd\u6027\u3001\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u52b9\u7387\u306e\u5411\u4e0a: \u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u5168\u4f53\u7684\u306a\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u30b3\u30b9\u30c8\u524a\u6e1b: \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5927\u898f\u6a21\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3057\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u5e45\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u8907\u6570\u306e\u4f1a\u8a71\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u9ad8\u3044\u9867\u5ba2\u30c8\u30e9\u30d5\u30a3\u30c3\u30af\u3092\u6301\u3064\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u3059\u3002<\/li>\n<li>\u30c7\u30fc\u30bf\u53ce\u96c6\u3068\u5206\u6790\uff1a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u8cb4\u91cd\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3067\u304d\u3001\u3053\u308c\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u554f\u984c\u70b9\u3092\u7279\u5b9a\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\uff1a\u6a5f\u68b0\u5b66\u7fd2\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306e\u597d\u307f\u3084\u8cfc\u5165\u5c65\u6b74\u306b\u57fa\u3065\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3084\u652f\u63f4\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>Forrester Research\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u306f\u3001\u30b3\u30fc\u30eb\u30dc\u30ea\u30e5\u30fc\u30e0\u304c70%\u6e1b\u5c11\u3057\u3001\u30e1\u30fc\u30eb\u554f\u3044\u5408\u308f\u305b\u304c60%\u6e1b\u5c11\u3057\u3001\u904b\u7528\u30b3\u30b9\u30c8\u304c40%\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4fbf\u5229\u306a\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u671f\u5f85\u304c\u9ad8\u307e\u308b\u4e2d\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306e\u4f01\u696d\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u5f37\u5316\u3057\u3001\u7af6\u4e89\u512a\u4f4d\u3092\u5f97\u308b\u305f\u3081\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6280\u8853\u3092\u307e\u3059\u307e\u3059\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<section>\n<h3>III. \u7121\u6599\u3067AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u53d6\u5f97\u3059\u308b\u65b9\u6cd5\u306f\uff1f<\/h3>\n<p>AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u7279\u306b\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3084\u5c0f\u898f\u6a21\u4f01\u696d\u306b\u3068\u3063\u3066\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63a2\u6c42\u3059\u308b\u3053\u3068\u3078\u306e\u6b32\u6c42\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u5e78\u3044\u306a\u3053\u3068\u306b\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7121\u6599\u3067\u53d6\u5f97\u3059\u308b\u65b9\u6cd5\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u304c\u3001\u30aa\u30d7\u30b7\u30e7\u30f3\u3084\u6a5f\u80fd\u306f\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u6700\u3082\u5b9f\u73fe\u53ef\u80fd\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3054\u6848\u5185\u3057\u307e\u3059:<\/p>\n<h4>A. \u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30c4\u30fc\u30eb<\/h4>\n<p>\u4eba\u6c17\u306e\u3042\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u4e00\u3064\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u521d\u671f\u30b3\u30b9\u30c8\u3092\u304b\u3051\u305a\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u69cb\u7bc9\u3057\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30a4\u30f3\u30d5\u30e9\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u81ea\u4f53\u306f\u7121\u6599\u3067\u3042\u308b\u4e00\u65b9\u3067\u3001\u30db\u30b9\u30c6\u30a3\u30f3\u30b0\u3084\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u306b\u6295\u8cc7\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3044\u304f\u3064\u304b\u306e\u8457\u540d\u306a\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f <a href=\"https:\/\/rasa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Rasa<\/a>, <a href=\"https:\/\/botpress.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Botpress<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/deeppavlov.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">DeepPavlov<\/a>. \u4f8b\u3048\u3070\u3001Rasa\u306f\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u3068\u5bfe\u8a71\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308bPython\u30d9\u30fc\u30b9\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3042\u308a\u3001Botpress\u306f\u30d3\u30b8\u30e5\u30a2\u30eb\u30d5\u30ed\u30fc\u30d3\u30eb\u30c0\u30fc\u3068NLU\u30b5\u30dd\u30fc\u30c8\u3092\u5099\u3048\u305fJavaScript\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u67d4\u8edf\u6027\u3068\u5236\u5fa1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u8a00\u8a9e\uff08\u4f8b\uff1aPython\u3001JavaScript\uff09\u3084\u30a4\u30f3\u30d5\u30e9\u7ba1\u7406\u306a\u3069\u306e\u5206\u91ce\u3067\u6280\u8853\u7684\u306a\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\u719f\u7df4\u3057\u305f\u958b\u767a\u30c1\u30fc\u30e0\u304c\u3044\u308b\u5834\u5408\u3084\u3001\u3053\u308c\u3089\u306e\u6280\u8853\u3092\u5b66\u3076\u3053\u3068\u306b\u6295\u8cc7\u3059\u308b\u610f\u6b32\u304c\u3042\u308b\u5834\u5408\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30b3\u30b9\u30c8\u52b9\u7387\u306e\u826f\u3044\u9078\u629e\u80a2\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h4>B. AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3068\u30d5\u30ea\u30fc\u30df\u30a2\u30e0\u30aa\u30d7\u30b7\u30e7\u30f3<\/h4>\n<p>\u591a\u304f\u306e\u5546\u696d\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u306f\u3001\u521d\u671f\u30b3\u30b9\u30c8\u306a\u3057\u3067AI\u642d\u8f09\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f53\u9a13\u3067\u304d\u308b\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3084\u30d5\u30ea\u30fc\u30df\u30a2\u30e0\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u652f\u6255\u3044\u30d7\u30e9\u30f3\u306b\u30b3\u30df\u30c3\u30c8\u3059\u308b\u524d\u306b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u3084\u80fd\u529b\u3092\u30c6\u30b9\u30c8\u3057\u8a55\u4fa1\u3059\u308b\u306e\u306b\u7279\u306b\u4fbf\u5229\u3067\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a>, \u751f\u6210AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308b\u306f\u3001 <a href=\"https:\/\/brainpod.ai\/brain-pod-ai-generative-ai-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u7121\u6599\u30c7\u30e2<\/a> \u5f7c\u3089\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001\u753b\u50cf\u751f\u6210\u5668\u3001AI\u30e9\u30a4\u30bf\u30fc\u3092\u4f53\u9a13\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u7121\u6599\u30c7\u30e2\u306b\u306f\u5236\u9650\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6a5f\u80fd\u3092\u57a3\u9593\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3042\u306a\u305f\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001Google\u306e\u3088\u3046\u306a\u4e3b\u8981\u306a\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\uff08<a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener noreferrer\">Dialogflow<\/a>\uff09\u3001Amazon\uff08<a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lex<\/a>\uff09\u3001\u304a\u3088\u3073Microsoft\uff08<a href=\"https:\/\/azure.microsoft.com\/en-us\/products\/bot-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">Azure Bot Service<\/a>)\u306f\u3001\u4f1a\u8a71\u578bAI\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u7121\u6599\u30d7\u30e9\u30f3\u3084\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4e8b\u524d\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u305f\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u30e2\u30c7\u30eb\u3001\u5bfe\u8a71\u7ba1\u7406\u3001\u304a\u3088\u3073\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3068\u306e\u7d71\u5408\u3092\u63d0\u4f9b\u3057\u3001\u5b9f\u9a13\u3084\u30d7\u30ed\u30c8\u30bf\u30a4\u30d4\u30f3\u30b0\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u7121\u6599\u30d7\u30e9\u30f3\u3084\u30c8\u30e9\u30a4\u30a2\u30eb\u306b\u306f\u4f7f\u7528\u5236\u9650\u3084\u6a5f\u80fd\u5236\u9650\u304c\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u521d\u671f\u306e\u8ca1\u653f\u7684\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306a\u3057\u3067AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30ea\u30bd\u30fc\u30b9\u3068\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<\/section>\n<h2>IV. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u7121\u6599\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u306f\u3001\u7121\u6599\u3068\u6709\u6599\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u6a5f\u80fd\u3068\u80fd\u529b\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u7121\u6599\u307e\u305f\u306f\u6709\u6599\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u9078\u629e\u306f\u3001\u3042\u306a\u305f\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3068\u30d3\u30b8\u30cd\u30b9\u306b\u5fc5\u8981\u306a\u6d17\u7df4\u306e\u30ec\u30d9\u30eb\u306b\u3088\u308a\u307e\u3059\u3002<\/p>\n<h3>A. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u683c\u30e2\u30c7\u30eb<\/h3>\n<p>\u591a\u304f\u306e\u57fa\u672c\u7684\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u6a5f\u80fd\u304c\u5236\u9650\u3055\u308c\u305f\u7121\u6599\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3084\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3088\u308a\u9ad8\u5ea6\u306aAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u901a\u5e38\u3001\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u7121\u6599\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3055\u308c\u305f\u30d5\u30ed\u30fc\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u5fdc\u7b54\u3001\u9650\u3089\u308c\u305f\u7d71\u5408\u306a\u3069\u306e\u5236\u9650\u3055\u308c\u305f\u6a5f\u80fd\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u7c21\u5358\u306a\u4f1a\u8a71\u306b\u306f\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u304c\u3001\u8907\u96d1\u306a\u8cea\u554f\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u306b\u306f\u82e6\u52b4\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u6709\u6599\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5fdc\u3058\u305f\u5fdc\u7b54\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5c55\u958b\u3001\u5206\u6790\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3088\u308a\u5f37\u529b\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\" target=\"_blank\" rel=\"noopener\">AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u4f9b\u7d66\u3059\u308b\u91cd\u8981\u6027\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002<\/a> \u306f\u3001\u3088\u308a\u4eba\u9593\u3089\u3057\u3044\u4f1a\u8a71\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u30af\u30a8\u30ea\u306b\u5bfe\u5fdc\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306b\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Chatbots Magazine\u306b\u3088\u308b\u3068\u3001\u57fa\u672c\u7684\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5e73\u5747\u30b3\u30b9\u30c8\u306f$5,000\u304b\u3089$40,000\u306e\u7bc4\u56f2\u3067\u3042\u308a\u3001\u3088\u308a\u9ad8\u5ea6\u306aAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f$100,000\u4ee5\u4e0a\u306e\u8cbb\u7528\u304c\u304b\u304b\u308b\u304b\u3001\u7d99\u7d9a\u7684\u306a\u6708\u984d\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u6b63\u78ba\u306a\u4fa1\u683c\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5fc5\u8981\u306a\u7d71\u5408\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u30cb\u30fc\u30ba\u3001\u671b\u307e\u3057\u3044AI\u306e\u6d17\u7df4\u5ea6\u306a\u3069\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u306f\u3001 <a href=\"https:\/\/www.gartner.com\/en\/information-technology\/glossary\/chatbot\" target=\"_blank\" rel=\"noopener\">\u30ac\u30fc\u30c8\u30ca\u30fc<\/a>, <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">IBM<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/artificial-intelligence\/chatbots\" target=\"_blank\" rel=\"noopener\">\u30de\u30a4\u30af\u30ed\u30bd\u30d5\u30c8<\/a> AI\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u4fa1\u683c\u306f\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3055\u308c\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u4ee3\u308f\u308a\u306b\u3001\u6b21\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5b58\u5728\u3057\u307e\u3059\u3002 <a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Dialogflow<\/a>, <a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noopener\">Amazon Lex<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">IBM Watson<\/a> \u4f7f\u7528\u72b6\u6cc1\u3084\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u305f\u5f93\u91cf\u8ab2\u91d1\u30e2\u30c7\u30eb\u3084\u6bb5\u968e\u7684\u4fa1\u683c\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h3>B. \u5c0f\u898f\u6a21\u4f01\u696d\u3084\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5411\u3051\u306e\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30aa\u30d7\u30b7\u30e7\u30f3<\/h3>\n<p>\u4e88\u7b97\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u5c0f\u898f\u6a21\u4f01\u696d\u3084\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5411\u3051\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5b9f\u88c5\u3059\u308b\u305f\u3081\u306e\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002\u4eba\u6c17\u306e\u9078\u629e\u80a2\u306e\u4e00\u3064\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <a href=\"https:\/\/www.botkit.com\/\" target=\"_blank\" rel=\"noopener\">Botkit<\/a>, <a href=\"https:\/\/rasa.com\/\" target=\"_blank\" rel=\"noopener\">Rasa<\/a>, \u307e\u305f\u306f <a href=\"https:\/\/huggingface.co\/models?pipeline_tag=conversational\" target=\"_blank\" rel=\"noopener\">Hugging Face<\/a>, \u3053\u308c\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u69cb\u7bc9\u3068\u5c55\u958b\u306e\u305f\u3081\u306e\u7121\u6599\u307e\u305f\u306f\u4f4e\u30b3\u30b9\u30c8\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u308c\u3089\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u6280\u8853\u7684\u306a\u5c02\u9580\u77e5\u8b58\u3068\u7d99\u7d9a\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5225\u306e\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/\" target=\"_blank\" rel=\"noopener\">AI\u3092\u6d3b\u7528\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a> \u306e\u30d5\u30ea\u30fc\u30df\u30a2\u30e0\u3084\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u30aa\u30d5\u30a1\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u79c1\u305f\u3061\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u529b\u3092\u4f53\u9a13\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u78ba\u8a8d\u3057\u3066\u304b\u3089\u6709\u6599\u30d7\u30e9\u30f3\u306b\u30b3\u30df\u30c3\u30c8\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5c0f\u898f\u6a21\u4f01\u696d\u3084\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u305f\u67d4\u8edf\u306a\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u5bfe\u3057\u3066\u306e\u307f\u652f\u6255\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63a2\u308b\u3053\u3068\u3067\u3001\u5c0f\u898f\u6a21\u4f01\u696d\u3084\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u30ea\u30fc\u30c9\u751f\u6210\u3001\u5168\u4f53\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3064\u3064\u3001\u4e88\u7b97\u3092\u8d85\u3048\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/helpdesk-chatbot-2024-05-01T184646.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h3>A. \u4eba\u6c17\u306e\u3042\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4f8b\u3068\u6210\u529f\u4e8b\u4f8b<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u9769\u65b0\u3057\u7d9a\u3051\u308b\u4e2d\u3001\u3053\u306e\u5206\u91ce\u3067\u306e\u5148\u99c6\u8005\u3068\u3057\u3066\u3044\u304f\u3064\u304b\u306e\u8457\u540d\u306a\u4f8b\u304c\u6d6e\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u4e2d\u3067\u3082\u3001ChatGPT\u306fAnthropic\u306b\u3088\u3063\u3066\u958b\u767a\u3055\u308c\u305f\u4f1a\u8a71\u578bAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u3057\u3066\u3001\u4e16\u754c\u3092\u5e2d\u5dfb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>ChatGPT\u306e\u5e83\u7bc4\u306a\u4eba\u6c17\u306f\u3001\u8907\u96d1\u306a\u8cea\u554f\u3092\u6587\u8108\u3092\u7406\u89e3\u3057\u3066\u5fdc\u7b54\u3059\u308b\u512a\u308c\u305f\u80fd\u529b\u306b\u8d77\u56e0\u3057\u3066\u304a\u308a\u3001\u4e00\u8cab\u6027\u304c\u3042\u308a\u5fae\u5999\u306a\u5fdc\u7b54\u3092\u751f\u6210\u3057\u307e\u3059\u3002AI\u7814\u7a76\u4f1a\u793eAnthropic\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001ChatGPT\u306f\u8cea\u554f\u5fdc\u7b54\u3001\u5bfe\u8a71\u3001\u5275\u9020\u7684\u306a\u57f7\u7b46\u306a\u3069\u306e\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u4ed6\u306e\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u4e0a\u56de\u308a\u307e\u3057\u305f\u3002\u591a\u69d8\u306a\u5206\u91ce\u306b\u308f\u305f\u308b\u5e83\u7bc4\u306a\u77e5\u8b58\u57fa\u76e4\u306b\u3088\u308a\u3001\u5b66\u8853\u8ad6\u6587\u3001\u30cb\u30e5\u30fc\u30b9\u8a18\u4e8b\u3001\u5c02\u9580\u5bb6\u306e\u30d6\u30ed\u30b0\u306a\u3069\u306e\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u304b\u3089\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3057\u3001\u307b\u307c\u3042\u3089\u3086\u308b\u30c8\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u6df1\u3055\u3068\u660e\u78ba\u3055\u3092\u6301\u3063\u3066\u4f1a\u8a71\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001ChatGPT\u306e\u5370\u8c61\u7684\u306a\u8a00\u8a9e\u751f\u6210\u80fd\u529b\u306f\u3001\u6587\u6cd5\u7684\u306b\u6b63\u3057\u304f\u30b9\u30bf\u30a4\u30eb\u7684\u306b\u9069\u5207\u306a\u81ea\u7136\u306a\u30c6\u30ad\u30b9\u30c8\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u6765\u306e\u30e2\u30c7\u30eb\u3068\u306f\u4e00\u7dda\u3092\u753b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001GPT-3\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30de\u30fc\u30d9\u30fc\u30b9\u306e\u30e2\u30c7\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u5927\u898f\u6a21\u306a\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3067\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u305f\u7d50\u679c\u3067\u3059\u3002\u57f7\u7b46\u652f\u63f4\u3001\u30b3\u30fc\u30c9\u751f\u6210\u3001\u30bf\u30b9\u30af\u8a08\u753b\u3001\u5275\u9020\u7684\u306a\u30a2\u30a4\u30c7\u30a2\u51fa\u3057\u306a\u3069\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u305d\u306e\u591a\u69d8\u6027\u306f\u3001\u5c02\u9580\u5bb6\u3001\u5b66\u751f\u3001\u8da3\u5473\u4eba\u306b\u3068\u3063\u3066\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5236\u9650\u304c\u306a\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001ChatGPT\u306f\u4f1a\u8a71\u578bAI\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u793a\u3057\u3066\u304a\u308a\u3001\u3053\u306e\u3088\u3046\u306a\u6280\u8853\u304c\u3055\u307e\u3056\u307e\u306a\u7523\u696d\u3084\u793e\u4f1a\u5168\u4f53\u306b\u4e0e\u3048\u308b\u6f5c\u5728\u7684\u306a\u5f71\u97ff\u306b\u3064\u3044\u3066\u306e\u8b70\u8ad6\u3092\u5f15\u304d\u8d77\u3053\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>ChatGPT\u3092\u8d85\u3048\u3066\u3001\u4ed6\u306e\u6ce8\u76ee\u3059\u3079\u304d\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4f8b\u3084\u6210\u529f\u4e8b\u4f8b\u306b\u306f <a href=\"https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?nodeId=508510\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30de\u30be\u30f3\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a>, \u3053\u308c\u306fe\u30b3\u30de\u30fc\u30b9\u306e\u5de8\u4eba\u306b\u3068\u3063\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001 <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/einstein-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce\u306e\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8<\/a>, AI\u3092\u6d3b\u7528\u3057\u3066\u30eb\u30fc\u30c1\u30f3\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>B. \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/h3>\n<p>\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u30b3\u30b9\u30c8\u52b9\u679c\u304c\u9ad8\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u4ee3\u66ff\u624b\u6bb5\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4eba\u6c17\u306e\u3042\u308b\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u3064\u306f <a href=\"https:\/\/www.botkit.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Botkit<\/a>, \u3053\u308c\u306fSlack\u3001Microsoft Teams\u3001Facebook Messenger\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u69cb\u7bc9\u304a\u3088\u3073\u5c55\u958b\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3082\u3046\u4e00\u3064\u306e\u6ce8\u76ee\u3059\u3079\u304d\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f <a href=\"https:\/\/rasa.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Rasa<\/a>, \u3053\u308c\u306f\u4f1a\u8a71\u578bAI\u3068\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002Rasa\u306e\u67d4\u8edf\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u3088\u308a\u3001\u958b\u767a\u8005\u306f\u8907\u96d1\u306a\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u7406\u89e3\u3057\u3001\u6587\u8108\u306b\u95a2\u9023\u3057\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u975e\u5e38\u306b\u77e5\u7684\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u975e\u5e38\u306b\u4fa1\u5024\u304c\u3042\u308b\u3053\u3068\u304c\u8a3c\u660e\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e4%bc%9a%e8%a9%b1%e5%9e%8bai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u3084\u30ea\u30fc\u30c9\u751f\u6210\u306e\u5f37\u5316\u304b\u3089\u3001\u30eb\u30fc\u30c1\u30f3\u4f5c\u696d\u306e\u81ea\u52d5\u5316\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u306e\u63d0\u4f9b\u307e\u3067\u3001\u53ef\u80fd\u6027\u306f\u7121\u9650\u5927\u3067\u3059\u3002<\/a> \u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u5bfe\u5fdc\u3057\u3001\u5373\u6642\u306e\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3002\u5f7c\u3089\u306f\u307e\u305f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/ai%e9%a7%86%e5%8b%95%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%9c%e3%83%83%e3%83%88%e3%81%8c%e3%81%82%e3%81%aa%e3%81%9f%e3%81%ae%e3%83%96%e3%83%a9\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5b9a\u578b\u696d\u52d9\u306e\u81ea\u52d5\u5316<\/a> \u6ce8\u6587\u8ffd\u8de1\u3001\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u306a\u3069\u3092\u884c\u3044\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30ea\u30fc\u30c9\u751f\u6210\u3068\u8ca9\u58f2<\/a>, \u6f5c\u5728\u7684\u306a\u9867\u5ba2\u3068\u95a2\u308f\u308a\u3001\u88fd\u54c1\u95a2\u9023\u306e\u8cea\u554f\u306b\u7b54\u3048\u3001\u8ca9\u58f2\u30d5\u30a1\u30cd\u30eb\u3092\u901a\u3058\u3066\u5f7c\u3089\u3092\u5c0e\u304f\u305f\u3081\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u52a0\u3048\u3066\u3001\u5f7c\u3089\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%b3%e3%83%a9%e3%83%9c%e3%83%ac%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3%e3%82%92%e5%bc%b7%e5%8c%96%e3%81%99%e3%82%8b%ef%bc%9a%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%83%81\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a> Microsoft 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\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u7279\u5fb4\u7684\u306a\u9055\u3044<\/h3>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30eb\u30fc\u30eb\u3068\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u5fdc\u7b54\u306b\u57fa\u3065\u3044\u3066\u4eba\u9593\u306e\u4f1a\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u30d1\u30bf\u30fc\u30f3\u30de\u30c3\u30c1\u30f3\u30b0\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5165\u529b\u3092\u7406\u89e3\u3057\u3001\u95a2\u9023\u3059\u308b\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9650\u3089\u308c\u305f\u7bc4\u56f2\u5185\u3067\u52d5\u4f5c\u3057\u3001\u901a\u5e38\u306f\u7279\u5b9a\u306e\u30bf\u30b9\u30af\u3084\u30c9\u30e1\u30a4\u30f3\u306e\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001NLP\u3001\u6a5f\u68b0\u5b66\u7fd2\u3001\u305d\u306e\u4ed6\u306eAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u3084\u30b3\u30de\u30f3\u30c9\u3092\u7406\u89e3\u3057\u5fdc\u7b54\u3059\u308b\u3001\u3088\u308a\u9ad8\u5ea6\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u7570\u306a\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u6b21\u306e\u3088\u3046\u306a\u5e45\u5e83\u3044\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb<\/a>, 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\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u5bfe\u3059\u308b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5229\u70b9<\/h3>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u7279\u5b9a\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u6709\u5229\u3067\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u5bfe\u3059\u308b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u5229\u70b9\u3067\u3059\u3002<\/p>\n<ol>\n<li><strong>\u5c02\u9580\u6027:<\/strong> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u7279\u306b <a href=\"https:\/\/messengerbot.app\/ja\/%e4%bc%9a%e8%a9%b1%e5%9e%8bai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30bf\u30b9\u30af\u306e\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/a>, \u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u822c\u7684\u306a\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u3092\u51e6\u7406\u3059\u308b\u969b\u306b\u3001\u9ad8\u3044\u96c6\u4e2d\u529b\u3068\u52b9\u7387\u6027\u3092\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\u52b9\u679c:<\/strong> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u958b\u767a\u3068\u5c55\u958b\u306f\u3001\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u30d5\u30eb\u6a5f\u80fd\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u5b9f\u88c5\u3059\u308b\u3088\u308a\u3082\u4e00\u822c\u7684\u306b\u30b3\u30b9\u30c8\u52b9\u679c\u304c\u9ad8\u3044\u3067\u3059\u3002<\/li>\n<li><strong>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u540c\u6642\u306b\u5927\u91cf\u306e\u9867\u5ba2\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u4f01\u696d\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\">\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/a> \u4eba\u6750\u3092\u5927\u5e45\u306b\u5897\u3084\u3059\u3053\u3068\u306a\u304f\u3002<\/li>\n<li><strong>\u7d71\u5408:<\/strong> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u3001\u9867\u5ba2\u3068\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u7d71\u4e00\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u4e00\u8cab\u6027:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4e00\u8cab\u3057\u305f\u6a19\u6e96\u5316\u3055\u308c\u305f\u5fdc\u7b54\u3092\u4fdd\u8a3c\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u4e0d\u4e00\u81f4\u3084\u30a8\u30e9\u30fc\u306e\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u304c\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u512a\u308c\u305f\u6210\u679c\u3092\u4e0a\u3052\u308b\u3088\u3046\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30b3\u30b9\u30c8\u52b9\u679c\u304c\u9ad8\u304f\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2>VII. \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5229\u70b9\u3068\u30e1\u30ea\u30c3\u30c8<\/h2>\n<h3>A. \u6539\u5584\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6<\/h3>\n<p>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u3092\u9769\u65b0\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u65b0\u305f\u306a\u9ad8\u307f\u306b\u5f15\u304d\u4e0a\u3052\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306eAI\u99c6\u52d5\u578b <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> 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One solution that has gained significant traction is the implementation of intelligent helpdesk chatbots. These AI-powered virtual assistants are revolutionizing the way companies interact with their customers, offering round-the-clock support, instant responses, and personalized experiences. By seamlessly integrating chatbots into their customer service strategy, organizations can provide efficient and cost-effective support, reducing wait times and ensuring customer inquiries are addressed promptly. In this comprehensive guide, we&#8217;ll delve into the world of helpdesk chatbots, exploring their key features, benefits, and how they can elevate your customer service game. 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