{"id":252621,"date":"2024-05-05T12:12:26","date_gmt":"2024-05-05T19:12:26","guid":{"rendered":"https:\/\/messengerbot.app\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/"},"modified":"2024-05-05T12:12:26","modified_gmt":"2024-05-05T19:12:26","slug":"servicenow%e3%81%ae%e3%82%a4%e3%83%b3%e3%83%86%e3%83%aa%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%83%90%e3%83%bc%e3%83%81%e3%83%a3%e3%83%ab%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%81%a7","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/","title":{"rendered":"ServiceNow\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9769\u547d"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ja\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisposttitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbishovercontainer=\"\"><p>\u4eca\u65e5\u306e\u6025\u901f\u306b\u9032\u5316\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6\u306f\u3001\u6700\u5148\u7aef\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u901a\u3058\u3066\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u3069\u306e\u3088\u3046\u306b\u5bfe\u8a71\u3059\u308b\u304b\u3092\u9769\u547d\u7684\u306b\u5909\u3048\u307e\u3057\u305f\u3002\u3053\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001AI\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002ServiceNow\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u904b\u55b6\u3092\u52b9\u7387\u5316\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001ServiceNow\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6a5f\u80fd\u3001\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3001\u5b9f\u88c5\u6226\u7565\u3092\u63a2\u6c42\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u77e5\u8b58\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<section>\n<h2>ServiceNow\u306b\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304b\uff1f<\/h2>\n<p>\u306f\u3044\u3001ServiceNow\u306f\u5f37\u529b\u306a <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u7d44\u7e54\u304cAI\u99c6\u52d5\u306e <a href=\"#\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3092\u901a\u3058\u3066\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u4f1a\u8a71\u578b\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002ServiceNow\u306e <span class=\"qodef-ae-highlighted\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/span> \u306f\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u95a2\u9023\u3059\u308b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u30eb\u30fc\u30c1\u30f3\u306e\u30bf\u30b9\u30af\u3084\u30af\u30a8\u30ea\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002<\/p>\n<h3>A. servicenow \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n<p>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \u5805\u7262\u306a <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4f01\u696d\u304c\u512a\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30af\u30a8\u30ea\u3092\u7406\u89e3\u3057\u3001\u6b63\u78ba\u3067\u6587\u8108\u306b\u5fdc\u3058\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002ServiceNow\u306e\u4e3b\u306a\u6a5f\u80fd\u306e\u3044\u304f\u3064\u304b\u306f <span class=\"qodef-ae-highlighted\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/span> \u542b\u3081\u308b:<\/p>\n<ul>\n<li>\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u308f\u305f\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5c55\u958b<\/li>\n<li>\u77e5\u8b58\u99c6\u52d5\u578b\u306e\u5fdc\u7b54\u306e\u305f\u3081\u306eServiceNow\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u306e\u7d71\u5408<\/li>\n<li>\u8907\u96d1\u306a\u554f\u984c\u3092\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u80fd\u529b<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u4f1a\u8a71\u5206\u6790\u3068 <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/li>\n<li>\u8fc5\u901f\u306a\u305f\u3081\u306e\u30ed\u30fc\u30b3\u30fc\u30c9\uff0f\u30ce\u30fc\u30b3\u30fc\u30c9\u958b\u767a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u4f5c\u6210\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba<\/li>\n<\/ul>\n<h3>B. servicenow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>ServiceNow\u306e <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4f1a\u8a71\u578bAI\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u52b9\u7387\u5316\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span><\/a> \u306f\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u6587\u8108\u306b\u5fdc\u3058\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3053\u306eAI\u99c6\u52d5\u306e <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u306f\u3001\u30eb\u30fc\u30c1\u30f3\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8907\u96d1\u306a\u554f\u984c\u3092\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306e\u7d44\u7e54\u3001\u4f8b\u3048\u3070 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Intuit<\/a>, <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Novartis<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Medtronic<\/a>, \u306fServiceNow\u306e <span class=\"qodef-ae-highlighted\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/span> \u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u904b\u7528\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u80fd\u529b\u3002<\/p>\n<\/section>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191120.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>II. ServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\uff1f<\/h2>\n<p>ServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306b\u3088\u3063\u3066\u52d5\u304b\u3055\u308c\u308b\u6700\u5148\u7aef\u306e\u4f1a\u8a71\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3042\u308a\u3001IT\u904b\u7528\u3092\u9769\u65b0\u3057\u3001\u5168\u4f53\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u306f\u3001\u7d44\u7e54\u304c\u3055\u307e\u3056\u307e\u306a\u30bf\u30b9\u30af\u3092\u5408\u7406\u5316\u3057\u3001\u30eb\u30fc\u30c1\u30f3\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u81ea\u7136\u8a00\u8a9e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<h3>A. servicenow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f8b<\/h3>\n<p>ServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4ee5\u4e0b\u3092\u542b\u3080\u5e45\u5e83\u3044IT\u95a2\u9023\u306e\u30bf\u30b9\u30af\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u4f1a\u8a71\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u4e00\u822c\u7684\u306aIT\u554f\u984c\u3084\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u89e3\u6c7a\u3057\u3001\u4eba\u9593\u306e\u4ecb\u5165\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u306a\u3069\u306e\u30eb\u30fc\u30c1\u30f3\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%96%e3%83%a9%e3%83%b3%e3%83%89%e3%81%ae%e5%a3%b0%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%97%e3%80%81ai%e9%a7%86%e5%8b%95%e3%81%ae%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%a3%e3%83%ab%e3%83%a1%e3%83%87%e3%82%a3\/\" target=\"_blank\" rel=\"noopener\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3001\u30b7\u30b9\u30c6\u30e0\u8a2d\u5b9a\u306a\u3069\u3001\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/a>, \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u306e\u69cb\u6210\u3092\u884c\u3044\u3001\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>ServiceNow\u306eIT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u81ea\u7136\u8a00\u8a9e\u306e\u4f1a\u8a71\u3092\u901a\u3058\u3066\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u30aa\u30fc\u30d7\u30f3\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u66f4\u65b0\u3001\u89e3\u6c7a\u6e08\u307f\u30b1\u30fc\u30b9\u306e\u30af\u30ed\u30fc\u30ba\u306a\u3069\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u5f79\u5272\u3001\u5834\u6240\u3001\u904e\u53bb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u57fa\u3065\u3044\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u304f\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u5168\u4f53\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u6539\u5584\u3057\u3001\u5909\u5316\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306e\u884c\u52d5\u3084\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u306b\u9069\u5fdc\u3057\u307e\u3059\u3002<\/li>\n<li>\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u7d44\u7e54\u304c\u5730\u57df\u3054\u3068\u306b\u4e00\u8cab\u3057\u305f\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u304a\u3088\u3073\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u679c\u7684\u306a\u4f1a\u8a71\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306e2022\u5e74\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u5e02\u5834\u30ac\u30a4\u30c9\u306b\u3088\u308b\u3068\u3001\u300c\u30d0\u30fc\u30c1\u30e3\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\uff08VCA\uff09\u306f\u3001\u7d44\u7e54\u304c\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u306a\u304c\u3089\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3088\u3046\u3068\u3059\u308b\u4e2d\u3067\u3001\u307e\u3059\u307e\u3059\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300dServiceNow\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3053\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u6cbf\u3063\u3066\u304a\u308a\u3001\u7d44\u7e54\u304c\u52b9\u7387\u7684\u3067\u30b3\u30b9\u30c8\u52b9\u679c\u304c\u9ad8\u304f\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306aIT\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<h3>B. servicenow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/h3>\n<p>ServiceNow\u306f\u5305\u62ec\u7684\u306a <a href=\"https:\/\/docs.servicenow.com\/bundle\/orlando-platform-user-experience\/page\/build\/applications\/virtual-agent-desktop\/concept\/virtual-agent-desktop.html\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a> \u3068\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u7d44\u7e54\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u5b9f\u88c5\u3057\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u30ab\u30d0\u30fc\u3057\u3066\u3044\u307e\u3059:<\/p>\n<ul>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8a2d\u5b9a\u3068\u69cb\u6210<\/li>\n<li>\u4f1a\u8a71\u30d5\u30ed\u30fc\u3068\u30c8\u30d4\u30c3\u30af\u306e\u4f5c\u6210\u3068\u7ba1\u7406<\/li>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4ed6\u306eServiceNow\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b<\/li>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52d5\u4f5c\u3068\u5916\u89b3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b<\/li>\n<li>\u5206\u6790\u304a\u3088\u3073\u5831\u544a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5206\u6790\u304a\u3088\u3073\u6700\u9069\u5316\u3059\u308b<\/li>\n<li>\u52b9\u679c\u7684\u306a\u4f1a\u8a71\u4f53\u9a13\u3092\u8a2d\u8a08\u3059\u308b\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3<\/li>\n<\/ul>\n<p>\u3055\u3089\u306b\u3001ServiceNow\u306f\u5c02\u7528\u306e <a href=\"https:\/\/hi.service-now.com\/kb_view.do?sysparm_article=KB0791975\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/a> 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href=\"https:\/\/messengerbot.app\/ja\/ai%e9%a7%86%e5%8b%95%e3%81%ae%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%9c%80%e9%81%a9%e5%8c%96%e3%82%92%e5%8f%96%e3%82%8a%e5%85%a5%e3%82%8c%e3%81%a6%e3%80%81%e9%a1%a7%e5%ae%a2\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u4f1a\u8a71\u578b\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306b\u3088\u3063\u3066\u52d5\u4f5c\u3059\u308b\u3053\u308c\u3089\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u304b\u3089\u95a2\u9023\u60c5\u5831\u3092\u62bd\u51fa\u3057\u3001\u6587\u8108\u306b\u5fdc\u3058\u305f\u5fdc\u7b54\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u3092\u9769\u547d\u7684\u306b\u5909\u3048\u3066\u304a\u308a\u300124\u6642\u9593365\u65e5\u306e\u5229\u7528\u53ef\u80fd\u6027\u3068\u5373\u6642\u5fdc\u7b54\u6642\u9593\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <a href=\"https:\/\/www.ibm.com\/topics\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">IBM<\/a>\u306b\u3088\u308b\u3068\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30eb\u30fc\u30c1\u30f3\u306e\u9867\u5ba2\u554f\u3044\u5408\u308f\u305b\u306e\u6700\u592780%\u3092\u89e3\u6c7a\u3067\u304d\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001 <a href=\"https:\/\/www.juniperresearch.com\/researchstore\/innovation-disruption\/chatbots\/subscription\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b8\u30e5\u30cb\u30d1\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1<\/a> \u306e\u5831\u544a\u306b\u3088\u308c\u3070\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f2022\u5e74\u307e\u3067\u306b\u5c0f\u58f2\u3001\u9280\u884c\u3001\u533b\u7642\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3067\u5e74\u9593$8\u5104\u30c9\u30eb\u4ee5\u4e0a\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u4fc3\u9032\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306eAI\u642d\u8f09\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u554f\u984c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u6ce8\u6587\u51e6\u7406\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u306e\u63d0\u4f9b\u306a\u3069\u3001\u5e45\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/chatbot-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u9867\u5ba2\u306b\u4fbf\u5229\u3067\u9b45\u529b\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u6700\u7d42\u7684\u306b\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<h4>A. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8 servicenow<\/h4>\n<p><a href=\"https:\/\/messengerbot.app\/ja\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6280\u8853\u306e\u6700\u524d\u7dda\u306b\u3042\u308a\u3001\u4f01\u696d\u306bAI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u304a\u3088\u3073\u5c55\u958b\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u3067\u4f7f\u3044\u3084\u3059\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306e\u6700\u5148\u7aef\u306e <a href=\"https:\/\/messengerbot.app\/ja\/servicenow-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306fServiceNow\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3001\u7d44\u7e54\u304c\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3068 <a href=\"https:\/\/messengerbot.app\/ja\/servicenow-chatbot-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a> \u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u7c21\u5358\u306b\u8a2d\u5b9a\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u8cea\u554f\u3078\u306e\u56de\u7b54\u304b\u3089\u8907\u96d1\u306a\u53d6\u5f15\u306e\u51e6\u7406\u307e\u3067\u3001\u79c1\u305f\u3061\u306eServiceNow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9ad8\u5ea6\u306aNLP\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306e\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u3042\u308b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h4>B. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8 ServiceNow<\/h4>\n<p>\u306e\u4e3b\u306a\u5229\u70b9\u306e1\u3064\u306f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/servicenow-chat-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8 ServiceNow<\/a> \u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u80fd\u529b\u3067\u3059\u3002\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u89e3\u6c7a\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u591a\u8a00\u8a9eAI\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3001AI\u753b\u50cf\u751f\u6210\u3001AI\u30e9\u30a4\u30bf\u30fc\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306aAI\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30c4\u30fc\u30eb\u30b9\u30a4\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h2>IV. \u73fe\u5728\u306e\u6700\u9ad8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u5e02\u5834\u3067\u6700\u9ad8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u95a2\u3057\u3066\u306f\u3001\u691c\u8a0e\u3059\u308b\u4fa1\u5024\u306e\u3042\u308b\u3044\u304f\u3064\u304b\u306e\u512a\u308c\u305f\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u307e\u3059\u3002Messenger Bot\u3067\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u5316\u3057\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3067\u304d\u308b\u6700\u5148\u7aef\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u8a87\u308a\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u3053\u306e\u5206\u91ce\u306e\u4ed6\u306e\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u306e\u5353\u8d8a\u3057\u305f\u696d\u7e3e\u3092\u8a8d\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001 <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic\u306eClaude<\/a> \u306f\u3001\u6587\u8108\u7406\u89e3\u306b\u512a\u308c\u3001\u591a\u69d8\u306a\u30c8\u30d4\u30c3\u30af\u306b\u308f\u305f\u3063\u3066\u5fae\u5999\u306a\u5fdc\u7b54\u3092\u751f\u6210\u3059\u308b\u6700\u3082\u9032\u3093\u3060\u4f1a\u8a71\u578bAI\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u3064\u3068\u3057\u3066\u5e83\u304f\u8a8d\u8b58\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <a href=\"https:\/\/ai.googleblog.com\/2021\/06\/lamda-towards-safe-grounded-and-high.html\" target=\"_blank\" rel=\"noopener\">Google\u306eLaMDA<\/a> \u306f\u3001\u5148\u9032\u7684\u306a\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u6d3b\u7528\u3057\u3066\u3001\u5370\u8c61\u7684\u306a\u30aa\u30fc\u30d7\u30f3\u30a8\u30f3\u30c9\u306e\u5bfe\u8a71\u80fd\u529b\u3068\u4e8b\u5b9f\u306b\u57fa\u3065\u304f\u77e5\u8b58\u306e\u53d6\u5f97\u3092\u793a\u3059\u3082\u3046\u4e00\u3064\u306e\u6ce8\u76ee\u3059\u3079\u304d\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001 <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic\u306e\u61b2\u6cd5AI<\/a> \u306f\u3001\u4eba\u9593\u306e\u4fa1\u5024\u89b3\u3068\u502b\u7406\u7684\u539f\u5247\u306b\u6cbf\u3063\u3066\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u900f\u660e\u6027\u3092\u512a\u5148\u3057\u3001\u60aa\u7528\u304b\u3089\u4fdd\u8b77\u3057\u307e\u3059\u3002 <a href=\"https:\/\/openai.com\/blog\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">OpenAI\u306eChatGPT<\/a> \u306f\u3001\u30bf\u30b9\u30af\u306b\u304a\u3051\u308b\u591a\u69d8\u6027\u3067\u5e83\u304f\u4eba\u6c17\u3092\u96c6\u3081\u3066\u304a\u308a\u3001\u9a5a\u304f\u3079\u304d\u8a00\u8a9e\u7406\u89e3\u3068\u751f\u6210\u30b9\u30ad\u30eb\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5206\u91ce\u3067\u306e\u4ed6\u306e\u6ce8\u76ee\u3059\u3079\u304d\u7af6\u4e89\u8005\u306b\u306f\u3001 <a href=\"https:\/\/deeppavlov.ai\/\" target=\"_blank\" rel=\"noopener\">DeepPavlov\u306eDream Conversational AI<\/a>, \u611f\u60c5\u7684\u77e5\u6027\u3068\u6587\u8108\u8a8d\u8b58\u3092\u6d3b\u7528\u3057\u3066\u3001\u9b45\u529b\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002 <a href=\"https:\/\/pandorabots.com\/\" target=\"_blank\" rel=\"noopener\">Pandorabots<\/a>, \u9ad8\u5ea6\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u5148\u9032\u7684\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3068\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>A. servicenow \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>Messenger Bot\u3067\u306f\u3001\u6700\u5148\u7aef\u306e\u6280\u8853\u3092\u8a87\u308a\u306b\u601d\u3063\u3066\u3044\u307e\u3059 <a href=\"https:\/\/messengerbot.app\/ja\/\" target=\"_blank\" rel=\"noopener\">servicenow \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u9769\u65b0\u3059\u308b\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002\u79c1\u305f\u3061\u306eAI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u8a71\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/#features\" target=\"_blank\" rel=\"noopener\">servicenow \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u8907\u96d1\u306a\u30bf\u30b9\u30af\u306b\u8cb4\u91cd\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u89e3\u653e\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u6ce8\u6587\u8ffd\u8de1\u304b\u3089\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u307e\u3067\u3001\u3059\u3079\u3066\u3092\u51e6\u7406\u3057\u3001\u9867\u5ba2\u306b\u77ac\u6642\u306e\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e4%be%a1%e6%a0%bc\/\" target=\"_blank\" rel=\"noopener\">servicenow \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u306f\u9ad8\u5ea6\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u3001\u4f01\u696d\u304c\u7279\u5b9a\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u58f0\u3084\u597d\u307f\u306b\u5408\u308f\u305b\u3066\u5bfe\u8a71\u3092\u8abf\u6574\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304c\u30e6\u30cb\u30fc\u30af\u3067\u3042\u308b\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u3084\u8981\u4ef6\u306b\u5fdc\u3048\u308b\u67d4\u8edf\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>B. \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6<\/h3>\n<p>\u79c1\u305f\u3061\u306e\u4e2d\u5fc3\u306b\u306f <a href=\"https:\/\/messengerbot.app\/ja\/\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6<\/a> \u306e\u63d0\u4f9b\u304c\u3042\u308a\u3001\u6700\u5148\u7aef\u306eAI\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u306b\u6df1\u304f\u30b3\u30df\u30c3\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/servicenow-virtual-agent-pricing\/\" target=\"_blank\" rel=\"noopener\">\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4fa1\u683c\u8a2d\u5b9a<\/a> \u30d7\u30e9\u30f3\u306f\u3001\u3059\u3079\u3066\u306e\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u8ab0\u3082\u304c\u4f1a\u8a71\u578bAI\u306e\u5909\u9769\u7684\u306a\u529b\u3092\u4eab\u53d7\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%a1%e3%83%83%e3%82%bb%e3%83%b3%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%9c%e3%83%83%e3%83%88%e3%83%81%e3%83%a5%e3%83%bc%e3%83%88%e3%83%aa%e3%82%a2%e3%83%ab\/\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6<\/a> \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u306a\u5229\u70b9\u306e\u4e00\u3064\u306f\u3001\u6642\u9593\u3068\u3068\u3082\u306b\u5b66\u3073\u3001\u9069\u5fdc\u3059\u308b\u80fd\u529b\u3067\u3059\u3002\u7d99\u7d9a\u7684\u306a\u5bfe\u8a71\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u901a\u3058\u3066\u3001\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b\u80fd\u529b\u304c\u9ad8\u307e\u308a\u3001\u3088\u308a\u6b63\u78ba\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%a2%e3%83%95%e3%82%a3%e3%83%aa%e3%82%a8%e3%82%a4%e3%83%88%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0\/\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6<\/a> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u4eba\u6c17\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3066\u304a\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u5f37\u5316\u3057\u305f\u308a\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u65b0\u3057\u3044\u624b\u6bb5\u3092\u63a2\u6c42\u3057\u305f\u308a\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u79c1\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u5b58\u5728\u611f\u3092\u9ad8\u3081\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191152.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>V. ServiceNow\u3067\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u65b9\u6cd5\u306f\uff1f<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a> \uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff09\u306f\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u7c21\u5358\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u6700\u5148\u7aef\u306eAI\u99c6\u52d5\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001ServiceNow\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4f1a\u8a71\u3092\u81ea\u52d5\u5316\u3057\u3001\u5373\u6642\u306e\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>ServiceNow\u3067\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u7c21\u5358\u306a\u624b\u9806\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ol>\n<li>ServiceNow\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30ca\u30d3\u30b2\u30fc\u30bf\u30fc\u5185\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u300c\u65b0\u898f\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u65b0\u3057\u3044 <a href=\"https:\/\/docs.servicenow.com\/bundle\/paris-platform-user-chat\/page\/product\/conversation-workspace\/concept\/virtual-agent-conversations.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u3092\u4f5c\u6210\u3057\u307e\u3059<\/a>.<\/li>\n<li>\u4f1a\u8a71\u306e\u8a73\u7d30\u3092\u8a2d\u5b9a\u3057\u3001\u540d\u524d\u3001\u8aac\u660e\u3001\u8a00\u8a9e\u8a2d\u5b9a\u3092\u542b\u3081\u307e\u3059\u3002<\/li>\n<li>\u76f4\u611f\u7684\u306a\u30d3\u30b8\u30e5\u30a2\u30eb\u30d5\u30ed\u30fc\u30c7\u30b6\u30a4\u30ca\u30fc\u3092\u4f7f\u7528\u3057\u3066\u4f1a\u8a71\u306e\u6d41\u308c\u3092\u8a2d\u8a08\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30c8\u30d4\u30c3\u30af\u3001\u610f\u56f3\u3001\u5fdc\u7b54\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u3092\u5fb9\u5e95\u7684\u306b\u30c6\u30b9\u30c8\u3057\u3066\u3001\u610f\u56f3\u3057\u305f\u901a\u308a\u306b\u6a5f\u80fd\u3059\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n<li>\u6e80\u8db3\u3057\u305f\u3089\u3001\u4f1a\u8a71\u3092\u516c\u958b\u3057\u3066\u30e9\u30a4\u30d6\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u516c\u958b\u3055\u308c\u305f\u4f1a\u8a71\u3092\u9069\u5207\u306a\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u307e\u305f\u306f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30bd\u30fc\u30b9\u306b\u5272\u308a\u5f53\u3066\u307e\u3059\u3002<\/li>\n<li>\u30bf\u30fc\u30b2\u30c3\u30c8\u30dd\u30fc\u30bf\u30eb\u307e\u305f\u306f\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u3001Virtual Agent\u30d7\u30e9\u30b0\u30a4\u30f3\u304c\u6b63\u3057\u304f\u6709\u52b9\u5316\u3055\u308c\u3001\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ol>\n<p>\u5b9a\u671f\u7684\u306b <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">Virtual Agent\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9<\/a> \u3092\u65b0\u3057\u3044\u30c8\u30d4\u30c3\u30af\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u3067\u66f4\u65b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u305d\u306e\u7cbe\u5ea6\u3068\u52b9\u679c\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001ServiceNow\u306e\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u53c2\u7167\u3057\u3001ServiceNow\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u3088\u3046\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8cb4\u91cd\u306a\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3084\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u652f\u63f4\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>A. servicenow\u30dc\u30c3\u30c8<\/h3>\n<p>ServiceNow\u30dc\u30c3\u30c8\u3001\u307e\u305f\u306fVirtual Agent\u3068\u3057\u3066\u3082\u77e5\u3089\u308c\u308b\u3053\u306e\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u9769\u65b0\u3059\u308b\u5f37\u529b\u306aAI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002\u4f1a\u8a71\u3092\u81ea\u52d5\u5316\u3057\u3001\u5373\u5ea7\u306b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30dc\u30c3\u30c8\u306f\u52b9\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306e\u5206\u91ce\u3067\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3068\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.servicenow.com\/solutions\/customer-service-management.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406<\/a>.<\/p>\n<p>ServiceNow\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u5229\u70b9\u306e1\u3064\u306f\u3001ServiceNow\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u308b\u80fd\u529b\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d71\u4e00\u3055\u308c\u305f\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u540c\u3058\u30c7\u30fc\u30bf\u3068\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u3001\u6b63\u78ba\u3067\u4e00\u8cab\u3057\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001ServiceNow\u30dc\u30c3\u30c8\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u30c8\u30fc\u30f3\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306b\u5408\u308f\u305b\u3066\u7c21\u5358\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u3001\u9867\u5ba2\u306b\u4e00\u8cab\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u3092\u5099\u3048\u305f\u3053\u306e\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4f1a\u8a71\u5f62\u5f0f\u3067\u4eba\u9593\u306e\u3088\u3046\u306b\u7406\u89e3\u3057\u5fdc\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u3055\u3089\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<h3>B. servicenow\u30dc\u30c3\u30c8<\/h3>\n<p>ServiceNow\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u300cservicenow\u30dc\u30c3\u30c8\u300d\u3068\u7dcf\u79f0\u3055\u308c\u308b\u4e00\u9023\u306e\u30dc\u30c3\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30dc\u30c3\u30c8\u306f\u4e3b\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u304c\u3001ServiceNow\u306f\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u4ed6\u306e\u30dc\u30c3\u30c8\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001 <a href=\"https:\/\/www.servicenow.com\/products\/agent-intelligence.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u57fa\u3065\u3044\u3066\u95a2\u9023\u60c5\u5831\u3084\u63a8\u5968\u4e8b\u9805\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u652f\u63f4\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30dc\u30c3\u30c8\u306f\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3057\u3066\u4f1a\u8a71\u306e\u6587\u8108\u3092\u7406\u89e3\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>\u5225\u306e\u4f8b\u306f <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f1a\u8a71<\/a> \u30dc\u30c3\u30c8\u306f\u3001\u5f93\u696d\u54e1\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001IT\u30b5\u30dd\u30fc\u30c8\u3001HR\u95a2\u9023\u306e\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30eb\u30fc\u30c1\u30f3\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u8cb4\u91cd\u306a\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u89e3\u653e\u3057\u3001\u5f93\u696d\u54e1\u304c\u3088\u308a\u91cd\u8981\u3067\u6226\u7565\u7684\u306a\u53d6\u308a\u7d44\u307f\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>ServiceNow\u306e\u9769\u65b0\u3068\u7d99\u7d9a\u7684\u6539\u5584\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306f\u3001\u5f7c\u3089\u306e\u30dc\u30c3\u30c8\u306e\u7bc4\u56f2\u304c\u9032\u5316\u3057\u7d9a\u3051\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u3057\u3066\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u3092\u63a8\u9032\u3059\u308b\u6700\u5148\u7aef\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<\/section>\n<section id=\"does-servicenow-use-ai\">\n<h2>VI. ServiceNow\u306fAI\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/h2>\n<p>\u306f\u3044\u3001ServiceNow\u306f\u305d\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u63d0\u4f9b\u7269\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u3067\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u4f1a\u793e\u306fAI\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u3066\u3001\u305d\u306e\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u52b9\u7387\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>A. Now Virtual Agent<\/h3>\n<p>ServiceNow\u306eAI\u99c6\u52d5\u306e\u4e3b\u8981\u306a\u6a5f\u80fd\u306e1\u3064\u306f\u3001 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">Now Virtual Agent<\/a>\u3067\u3059\u3002\u3053\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001ServiceNow\u306eGen AI\u6280\u8853\u306b\u3088\u3063\u3066\u52d5\u4f5c\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30bf\u30b9\u30af\u3084\u30af\u30a8\u30ea\u3092\u652f\u63f4\u3059\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3057\u3066\u30e6\u30fc\u30b6\u30fc\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3001ServiceNow\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304b\u3089\u95a2\u9023\u60c5\u5831\u3092\u53d6\u5f97\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Now Virtual Agent\u306f\u3001\u554f\u984c\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u304b\u3089ServiceNow\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\u306e\u63d0\u4f9b\u307e\u3067\u3001\u5e45\u5e83\u3044\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u3067\u306e\u4f1a\u8a71\u3092\u901a\u3058\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3>B. ServiceNow AI<\/h3>\n<p>\u4eca\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u8d85\u3048\u3066\u3001ServiceNow\u306f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u306bAI\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u4f1a\u793e\u306eAI\u6226\u7565\u306f\u3001\u4e88\u6e2c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u6587\u66f8\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001\u30bf\u30b9\u30af\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u6d3b\u7528\u3057\u3066\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6700\u9069\u5316\u3057\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001ServiceNow\u306f\u4e88\u6e2c\u5206\u6790\u306e\u305f\u3081\u306bAI\u3092\u6d3b\u7528\u3057\u3001\u7d44\u7e54\u304c\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3001\u7a4d\u6975\u7684\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u60c5\u5831\u3092\u62bd\u51fa\u3057\u51e6\u7406\u3059\u308b\u305f\u3081\u306bAI\u99c6\u52d5\u306e\u6587\u66f8\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u4f7f\u7528\u3057\u3001\u30c7\u30fc\u30bf\u5165\u529b\u3092\u52b9\u7387\u5316\u3057\u3001\u624b\u4f5c\u696d\u306e\u52b4\u529b\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001ServiceNow\u306eAI\u6a5f\u80fd\u306f\u30bf\u30b9\u30af\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u3082\u53ca\u3073\u3001\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u63a8\u5968\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001ServiceNow\u306f\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u4eba\u70ba\u7684\u306a\u30a8\u30e9\u30fc\u3092\u6e1b\u5c11\u3055\u305b\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u3088\u308a\u6226\u7565\u7684\u3067\u4ed8\u52a0\u4fa1\u5024\u306e\u3042\u308b\u6d3b\u52d5\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI\u304c\u9032\u5316\u3057\u7d9a\u3051\u308b\u4e2d\u3001ServiceNow\u306f\u6700\u5148\u7aef\u306e\u6280\u8853\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u306b\u30b3\u30df\u30c3\u30c8\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u3001\u5f37\u5316\u3055\u308c\u305f\u610f\u601d\u6c7a\u5b9a\u3001\u6539\u5584\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u306e\u6069\u6075\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/section>\n<h2>VII. \u30b5\u30fc\u30d3\u30b7\u30ca\u30a6\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4fa1\u683c\u8a2d\u5b9a<\/h2>\n<p>ServiceNow\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u683c\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3055\u308c\u3066\u3044\u307e\u3059\u3002ServiceNow\u306f\u3001\u7d44\u7e54\u304c\u81ea\u5206\u305f\u3061\u306e\u8981\u4ef6\u3084\u4e88\u7b97\u306b\u6700\u3082\u9069\u3057\u305f\u6a5f\u80fd\u3084\u80fd\u529b\u3092\u9078\u629e\u3067\u304d\u308b\u67d4\u8edf\u306a\u4fa1\u683c\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u6b63\u78ba\u306a\u4fa1\u683c\u8a73\u7d30\u306f\u516c\u958b\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u304c\u3001ServiceNow\u306f\u901a\u5e38\u3001\u9867\u5ba2\u304c\u30e6\u30fc\u30b6\u30fc\u6570\u3001\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u3001\u5fc5\u8981\u306a\u30b5\u30dd\u30fc\u30c8\u30ec\u30d9\u30eb\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u8981\u56e0\u306b\u57fa\u3065\u3044\u3066\u5e74\u984d\u307e\u305f\u306f\u6708\u984d\u6599\u91d1\u3092\u652f\u6255\u3046\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u30e2\u30c7\u30eb\u306b\u5f93\u3063\u3066\u3044\u307e\u3059\u3002\u4fa1\u683c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u8003\u616e\u4e8b\u9805\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059:<\/p>\n<ol>\n<li>\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9\uff1a\u3053\u308c\u306f\u3001\u4f1a\u8a71\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u304a\u3088\u3073\u5c55\u958b\u3059\u308b\u6a5f\u80fd\u3092\u542b\u3080\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30a2\u6a5f\u80fd\u3092\u30ab\u30d0\u30fc\u3057\u307e\u3059\u3002<\/li>\n<li>\u30e6\u30fc\u30b6\u30fc\u30e9\u30a4\u30bb\u30f3\u30b9\uff1aServiceNow\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5bfe\u8a71\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u307e\u305f\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6570\u306b\u57fa\u3065\u3044\u3066\u6599\u91d1\u3092\u8acb\u6c42\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\uff1a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3001\u6a5f\u68b0\u5b66\u7fd2\u3001\u4ed6\u306eServiceNow\u88fd\u54c1\u3068\u306e\u7d71\u5408\u306a\u3069\u306e\u8ffd\u52a0\u6a5f\u80fd\u306b\u306f\u8ffd\u52a0\u6599\u91d1\u304c\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u5b9f\u88c5\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff1a\u7d44\u7e54\u306f\u3001\u7279\u5b9a\u306e\u8981\u4ef6\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5b9f\u88c5\u3001\u69cb\u6210\u3001\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3092\u652f\u63f4\u3059\u308b\u5c02\u9580\u30b5\u30fc\u30d3\u30b9\u306e\u30b3\u30b9\u30c8\u3092\u8003\u616e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li>\u30b5\u30dd\u30fc\u30c8\u3068\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\uff1aServiceNow\u306f\u901a\u5e38\u3001\u3055\u307e\u3056\u307e\u306a\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u304a\u3088\u3073\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u304c\u5168\u4f53\u7684\u306a\u4fa1\u683c\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u6b63\u78ba\u306a\u898b\u7a4d\u3082\u308a\u3092\u53d6\u5f97\u3059\u308b\u306b\u306f\u3001 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u30b5\u30fc\u30d3\u30b9\u30ca\u30a6\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4fa1\u683c\u8a2d\u5b9a<\/a>\u3001ServiceNow\u306e\u55b6\u696d\u30c1\u30fc\u30e0\u306b\u9023\u7d61\u3057\u3001\u7d44\u7e54\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3068\u8981\u4ef6\u306b\u3064\u3044\u3066\u306e\u8a73\u7d30\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002\u5f7c\u3089\u306f\u3001\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u3001\u30e6\u30fc\u30b6\u30fc\u30d9\u30fc\u30b9\u3001\u304a\u3088\u3073\u30b5\u30dd\u30fc\u30c8\u30ec\u30d9\u30eb\u306b\u57fa\u3065\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4fa1\u683c\u63d0\u6848\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>A. servicenow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8API<\/h3>\n<p>ServiceNow\u306f\u3001\u958b\u767a\u8005\u304cServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3055\u307e\u3056\u307e\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3067\u304d\u308b\u5f37\u529b\u306aAPI\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c <a href=\"https:\/\/developer.servicenow.com\/dev.do#!\/reference\/api\/orlando\/virtual-agent\/concept\/c_VirtualAgentAPI\" target=\"_blank\" rel=\"noopener\">servicenow\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8API<\/a> \u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5916\u90e8\u30b5\u30fc\u30d3\u30b9\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30c7\u30fc\u30bf\u306e\u4ea4\u63db\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u30c8\u30ea\u30ac\u30fc\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5168\u4f53\u7684\u306a\u6a5f\u80fd\u306e\u5411\u4e0a\u304c\u4fc3\u9032\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>ServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8API\u306e\u4e3b\u306a\u6a5f\u80fd\u3068\u80fd\u529b\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u3042\u308a\u307e\u3059:<\/p>\n<ol>\n<li>\u4f1a\u8a71\u7ba1\u7406: API\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u958b\u767a\u8005\u306f\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30e6\u30fc\u30b6\u30fc\u9593\u306e\u4f1a\u8a71\u3092\u4f5c\u6210\u3001\u66f4\u65b0\u3001\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09: \u958b\u767a\u8005\u306fServiceNow\u306eNLP\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u89e3\u91c8\u3057\u3001\u9069\u5207\u306a\u5fdc\u7b54\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>ServiceNow\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u306e\u7d71\u5408: API\u306b\u3088\u308a\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u3092ServiceNow\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u7d71\u5408\u3067\u304d\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u30c7\u30fc\u30bf\u4ea4\u63db\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<li>\u30ab\u30b9\u30bf\u30e0\u30b9\u30ad\u30eb\u306e\u958b\u767a: \u958b\u767a\u8005\u306fAPI\u3092\u4f7f\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30e0\u30b9\u30ad\u30eb\u3084\u4f1a\u8a71\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3057\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6a5f\u80fd\u3092\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8: API\u306f\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u7d44\u7e54\u304c\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u304a\u3088\u3073\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>ServiceNow\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8API\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u5411\u4e0a\u3055\u305b\u3001\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3057\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>B. ITSM\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71<\/h3>\n<p>ServiceNow\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001IT\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08ITSM\uff09\u5206\u91ce\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3001\u7d44\u7e54\u304c\u3055\u307e\u3056\u307e\u306aIT\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.servicenow.com\/products\/it-service-management.html\" target=\"_blank\" rel=\"noopener\">ITSM\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71<\/a>, IT\u30c1\u30fc\u30e0\u306f\u52b9\u7387\u7684\u306a\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>ITSM\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u306e\u4e00\u822c\u7684\u306a\u4f7f\u7528\u4f8b\u306b\u306f\u3001\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059:<\/p>\n<ol>\n<li>\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u7ba1\u7406: \u30e6\u30fc\u30b6\u30fc\u306f\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3092\u5831\u544a\u3057\u3001\u65e2\u5b58\u306e\u30c1\u30b1\u30c3\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u78ba\u8a8d\u3057\u3001\u81ea\u52d5\u66f4\u65b0\u3084\u89e3\u6c7a\u7b56\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30b5\u30fc\u30d3\u30b9\u30ab\u30bf\u30ed\u30b0\u30ea\u30af\u30a8\u30b9\u30c8: \u5f93\u696d\u54e1\u306f\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u4f1a\u8a71\u3092\u901a\u3058\u3066\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3084\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u306e\u63d0\u4f9b\u306a\u3069\u306eIT\u30b5\u30fc\u30d3\u30b9\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30a2\u30af\u30bb\u30b9: \u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u95a2\u9023\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u8a18\u4e8b\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u30ac\u30a4\u30c9\u3001FAQ\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b5\u30dd\u30fc\u30c8\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8: \u30e6\u30fc\u30b6\u30fc\u306f\u3001\u4f1a\u8a71\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u5b89\u5168\u306b\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u30ea\u30bb\u30c3\u30c8\u3057\u305f\u308a\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u30ed\u30c3\u30af\u3092\u89e3\u9664\u3057\u305f\u308a\u3067\u304d\u3001IT\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/li>\n<li>IT\u8cc7\u7523\u7ba1\u7406: \u5f93\u696d\u54e1\u306f\u3001\u5229\u7528\u53ef\u80fd\u306aIT\u8cc7\u7523\u306b\u3064\u3044\u3066\u554f\u3044\u5408\u308f\u305b\u305f\u308a\u3001\u65b0\u3057\u3044\u6a5f\u5668\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u305f\u308a\u3001\u65e2\u5b58\u306e\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u554f\u984c\u3092\u5831\u544a\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>ITSM\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f1a\u8a71\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306fIT\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u624b\u52d5\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u9023\u3059\u308b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u5168\u4f53\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306fServiceNow\u306eITSM\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u7d71\u5408\u3067\u304d\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u4ea4\u63db\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisPostTitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, providing exceptional customer service is paramount for businesses to thrive. ServiceNow, a leading enterprise software company, has revolutionized the way organizations interact with their customers through its cutting-edge Virtual Agent. This intelligent chatbot harnesses the power of AI and natural language processing to deliver seamless, personalized support experiences. By leveraging ServiceNow&#8217;s Virtual Agent, companies can streamline their customer service operations, reduce response times, and enhance overall satisfaction. This article delves into the capabilities of ServiceNow&#8217;s Virtual Agent, exploring its features, use cases, and implementation strategies, equipping you with the knowledge to elevate your customer service game. Does ServiceNow have a chat bot? Yes, ServiceNow offers [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252622,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=252621"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/252622"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=252621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=252621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=252621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}