{"id":252805,"date":"2024-05-25T02:22:15","date_gmt":"2024-05-25T09:22:15","guid":{"rendered":"https:\/\/messengerbot.app\/exploring-powerful-chatbot-use-cases-for-customer-service-enhancing-experiences\/"},"modified":"2024-05-25T02:22:15","modified_gmt":"2024-05-25T09:22:15","slug":"%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e4%bd%93%e9%a8%93%e3%82%92%e5%90%91%e4%b8%8a%e3%81%95%e3%81%9b%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae%e5%bc%b7%e5%8a%9b%e3%81%aa%e3%83%81%e3%83%a3","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/exploring-powerful-chatbot-use-cases-for-customer-service-enhancing-experiences\/","title":{"rendered":"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u5f37\u529b\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u63a2\u308b\uff1a\u4f53\u9a13\u306e\u5411\u4e0a"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ja\/exploring-powerful-chatbot-use-cases-for-customer-service-enhancing-experiences\/\" data-essbisposttitle=\"Exploring Powerful Chatbot Use Cases for Customer Service: Enhancing Experiences\" 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\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u7570\u306a\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f24\u6642\u9593\u7a3c\u50cd\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u304c\u663c\u591c\u3092\u554f\u308f\u305a\u8fc5\u901f\u306a\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5e38\u6642\u5229\u7528\u53ef\u80fd\u306a\u72b6\u614b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30b3\u30b9\u30c8\u6700\u9069\u5316:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u901a\u3058\u3066\u7e70\u308a\u8fd4\u3057\u884c\u308f\u308c\u308b\u30eb\u30fc\u30c1\u30f3\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u95a2\u9023\u3059\u308b\u904b\u55b6\u30b3\u30b9\u30c8\u304c\u5927\u5e45\u306b\u524a\u6e1b\u3055\u308c\u3001\u4f01\u696d\u306b\u3068\u3063\u3066 substantial cost savings \u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8:<\/strong> \u8907\u6570\u306e\u8a00\u8a9e\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u80fd\u529b\u3092\u6301\u3064\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u8a00\u8a9e\u306e\u58c1\u3092\u8d85\u3048\u3001\u4f01\u696d\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306a <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\u591a\u8a00\u8a9e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a> \u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u9867\u5ba2\u57fa\u76e4\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u53ce\u96c6\u3068\u5206\u6790:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4e2d\u306b\u8cb4\u91cd\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u597d\u307f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u4f01\u696d\u304c\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u8fc5\u901f\u306a\u5fdc\u7b54\u6642\u9593:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u540c\u6642\u306b\u5927\u91cf\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u6bd4\u8f03\u3057\u3066\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<h2>1.2 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/h2>\n<p>\u30b3\u30a2\u6a5f\u80fd\u3092\u8d85\u3048\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u597d\u307f\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\">\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057<\/a>, 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decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/chatbot-use-cases-for-customer-service-2024-05-25T092133.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>2. 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Barista\u300d\u306f\u3001\u9867\u5ba2\u304c\u97f3\u58f0\u30b3\u30de\u30f3\u30c9\u3084\u30c6\u30ad\u30b9\u30c8\u3092\u901a\u3058\u3066\u6ce8\u6587\u3092\u884c\u3063\u305f\u308a\u3001\u98f2\u307f\u7269\u3092\u5909\u66f4\u3057\u305f\u308a\u3001\u30ea\u30ef\u30fc\u30c9\u30dd\u30a4\u30f3\u30c8\u3092\u7372\u5f97\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30bb\u30d5\u30a9\u30e9 \u2013 \u30bb\u30d5\u30a9\u30e9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u7f8e\u5bb9\u63a8\u85a6\u3001\u30b7\u30a7\u30fc\u30c9\u30de\u30c3\u30c1\u30f3\u30b0\u3001\u30d0\u30fc\u30c1\u30e3\u30eb\u8a66\u7740\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u30a6\u30a9\u30fc\u30eb\u30fb\u30b9\u30c8\u30ea\u30fc\u30c8\u30fb\u30b8\u30e3\u30fc\u30ca\u30eb \u2013 WSJ\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u8cfc\u8aad\u8005\u304c\u30cb\u30e5\u30fc\u30b9\u8a18\u4e8b\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u597d\u307f\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u308a\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u305f\u308a\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<li>\u30db\u30fc\u30eb\u30d5\u30fc\u30ba\u30fb\u30de\u30fc\u30b1\u30c3\u30c8 \u2013 \u3053\u306e\u98df\u6599\u54c1\u30c1\u30a7\u30fc\u30f3\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u8fd1\u304f\u306e\u5e97\u8217\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u88fd\u54c1\u306e\u5728\u5eab\u3092\u78ba\u8a8d\u3057\u305f\u308a\u3001\u30ec\u30b7\u30d4\u306e\u63a8\u85a6\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3059\u308b\u306e\u3092\u52a9\u3051\u307e\u3059\u3002<\/li>\n<li>\u30d4\u30b6\u30cf\u30c3\u30c8 \u2013 \u4f1a\u793e\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u30d4\u30b6\u3092\u6ce8\u6587\u3057\u3001\u30c8\u30c3\u30d4\u30f3\u30b0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u914d\u9054\u72b6\u6cc1\u3092\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u6ce8\u6587\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<\/li>\n<li>\u30de\u30b9\u30bf\u30fc\u30ab\u30fc\u30c9 \u2013 \u30de\u30b9\u30bf\u30fc\u30ab\u30fc\u30c9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300c\u30ab\u30a4\u300d\u306f\u3001\u9867\u5ba2\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\u3001\u53d6\u5f15\u5c65\u6b74\u3001\u8a50\u6b3a\u9632\u6b62\u5bfe\u7b56\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<li>\u30c7\u30e5\u30aa\u30ea\u30f3\u30b4 \u2013 \u8a00\u8a9e\u5b66\u7fd2\u30a2\u30d7\u30ea\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300c\u30c7\u30e5\u30aa\u300d\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u8a00\u8a9e\u7df4\u7fd2\u3001\u500b\u5225\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u9032\u6357\u8ffd\u8de1\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30b9\u30c6\u30a4\u30d7\u30eb\u30ba \u2013 \u30b9\u30c6\u30a4\u30d7\u30eb\u30ba\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u88fd\u54c1\u691c\u7d22\u3001\u6ce8\u6587\u8ffd\u8de1\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/li>\n<li>\u30cf\u30a4\u30a2\u30c3\u30c8 \u2013 \u30cf\u30a4\u30a2\u30c3\u30c8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30b2\u30b9\u30c8\u306e\u30db\u30c6\u30eb\u4e88\u7d04\u3001\u30eb\u30fc\u30e0\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3001\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\u30b5\u30fc\u30d3\u30b9\u3092\u652f\u63f4\u3057\u3001\u30b2\u30b9\u30c8\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u30c9\u30df\u30ce\u30fb\u30d4\u30b6 \u2013 \u30c9\u30df\u30ce\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u30d4\u30b6\u3092\u6ce8\u6587\u3057\u3001\u914d\u9054\u72b6\u6cc1\u3092\u8ffd\u8de1\u3057\u3001\u9650\u5b9a\u306e\u30c7\u30a3\u30fc\u30eb\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<h3>2.2 AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u4f8b: \u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u7387\u5316<\/h3>\n<p>\u3053\u308c\u3089\u306e\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u306f\u3001AI\u642d\u8f09\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u904b\u55b6\u3092\u52b9\u7387\u5316\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3057\u300124\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u5de8\u5927\u306a\u53ef\u80fd\u6027\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u500b\u5225\u306e\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u3055\u3089\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e4%bc%9a%e8%a9%b1%e5%9e%8bai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88\/\" rel=\"nofollow\">\u6ce8\u6587\u306e\u914d\u7f6e\u3068\u652f\u6255\u3044\u51e6\u7406<\/a>.<\/p>\n<h3>3. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u7f6e\u304d\u63db\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b?<\/h3>\n<h4>3.1 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff1a\u5f37\u307f\u3068\u9650\u754c<\/h4>\n<p>\u4e00\u65b9\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u73fe\u4ee3\u306e\u4e0d\u53ef\u6b20\u306a\u90e8\u5206\u3068\u306a\u3063\u3066\u3044\u307e\u3059 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/a>\u3001\u5f7c\u3089\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5b8c\u5168\u306b\u7f6e\u304d\u63db\u3048\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u4eba\u5de5\u77e5\u80fd\u6280\u8853\u306f\u9032\u6b69\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u4f9d\u7136\u3068\u3057\u3066\u4eba\u9593\u304c\u6301\u3064\u611f\u60c5\u7684\u77e5\u6027\u3001\u5171\u611f\u3001\u305d\u3057\u3066\u5fae\u5999\u306a\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u306b\u306f\u6b20\u3051\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u88dc\u5b8c\u3057\u3001\u4e21\u8005\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3057\u305f\u5f37\u529b\u306a\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u4f5c\u308a\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f37\u307f\u3068\u9650\u754c\u3092\u8a73\u3057\u304f\u898b\u3066\u307f\u307e\u3057\u3087\u3046:<\/p>\n<p><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5f37\u307f:<\/strong><\/p>\n<ul>\n<li>\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\u306b\u5bfe\u3059\u308b\u5373\u6642\u306e24\u6642\u9593365\u65e5\u5bfe\u5fdc<\/li>\n<li>\u9ad8\u30dc\u30ea\u30e5\u30fc\u30e0\u306e\u7e70\u308a\u8fd4\u3057\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406<\/li>\n<li>\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u4e00\u8cab\u3057\u305f\u6a19\u6e96\u5316\u3055\u308c\u305f\u5fdc\u7b54<\/li>\n<li>\u8a00\u8a9e\u306e\u58c1\u3092\u6253\u7834\u3059\u308b\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd<\/li>\n<li>\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/li>\n<\/ul>\n<p><strong>\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f37\u307f:<\/strong><\/p>\n<ul>\n<li>\u500b\u5225\u306e\u5bfe\u8a71\u306e\u305f\u3081\u306e\u611f\u60c5\u7684\u77e5\u6027\u3068\u5171\u611f<\/li>\n<li>\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u3059\u308b\u9ad8\u5ea6\u306a\u554f\u984c\u89e3\u6c7a\u80fd\u529b<\/li>\n<li>\u5fae\u5999\u3067\u6587\u8108\u4f9d\u5b58\u306e\u72b6\u6cc1\u3092\u6271\u3046\u80fd\u529b<\/li>\n<li>\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068<\/li>\n<li>\u654f\u611f\u307e\u305f\u306f\u91cd\u8981\u306a\u554f\u984c\u306b\u5bfe\u3059\u308b\u4eba\u9593\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068<\/li>\n<\/ul>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u304c\u3001\u4eba\u9593\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u5b8c\u5168\u306b\u7f6e\u304d\u63db\u3048\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002AI\u6280\u8853\u306f\u3001\u8907\u96d1\u307e\u305f\u306f\u5fae\u5999\u306a\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306b\u5fc5\u8981\u306a\u611f\u60c5\u7684\u77e5\u6027\u3001\u5171\u611f\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3092\u6b20\u3044\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u88dc\u5b8c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059:<\/p>\n<ol>\n<li>\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\uff08\u4f8b\uff1a\u6ce8\u6587\u8ffd\u8de1\u3001FAQ\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\uff09\u306b\u5bfe\u3057\u306624\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u5373\u6642\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u5f85\u6a5f\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/li>\n<li>\u8907\u96d1\u306a\u554f\u984c\u3092\u9069\u5207\u306a\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u632f\u308a\u5206\u3051\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<\/li>\n<li>\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u524d\u306b\u3001\u6700\u521d\u306e\u9867\u5ba2\u60c5\u5831\u3068\u6587\u8108\u3092\u53ce\u96c6\u3057\u3001\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<li>\u30d4\u30fc\u30af\u6642\u306b\u9ad8\u30dc\u30ea\u30e5\u30fc\u30e0\u3067\u4f4e\u8907\u96d1\u5ea6\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3057\u3001\u4eba\u6750\u3092\u89e3\u653e\u3057\u307e\u3059\u3002<\/li>\n<li>\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3068\u4e00\u8cab\u3057\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3068\u6a19\u6e96\u5316\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u6700\u7d42\u7684\u306b\u306f\u3001AI\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u6700\u9069\u3067\u3042\u308a\u3001\u4e21\u8005\u306e\u5f37\u307f\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u904b\u7528\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u8907\u96d1\u306a\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u3057\u3066\u500b\u5225\u5316\u3055\u308c\u305f\u5171\u611f\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30d0\u30e9\u30f3\u30b9\u306e\u53d6\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u6700\u5927\u5316\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/blog\/2022\/01\/chatbots-vs-human-customer-service.html\" target=\"_blank\" rel=\"noopener\">Salesforce, 2022<\/a>; <a href=\"https:\/\/go.forrester.com\/blogs\/predictions-2021-chatbots\/\" target=\"_blank\" rel=\"noopener\">Forrester, 2021<\/a>; <a href=\"https:\/\/www.mckinsey.com\/capabilities\/digital-capabilities\/our-insights\/how-chatbots-can-help-improve-the-customer-experience\" target=\"_blank\" rel=\"noopener\">McKinsey, 2020<\/a>).<\/p>\n<h4>3.2 \u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30b5\u30dd\u30fc\u30c8\u3067\u5b8c\u74a7\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u9054\u6210\u3059\u308b<\/h4>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u52b9\u7387\u6027\u3068\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u305d\u3057\u3066\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5171\u611f\u529b\u3068\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30e2\u30c7\u30eb\u306b\u3042\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30a4\u30f3\u30d5\u30e9\u306b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6226\u7565\u7684\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u306a\u304c\u3089\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3068\u52b9\u7387\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3088\u304f\u8a2d\u8a08\u3055\u308c\u305f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u901a\u5e38\u3053\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5f93\u3044\u307e\u3059\uff1a<\/p>\n<ol>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u6700\u521d\u306e\u63a5\u70b9\u3068\u306a\u308a\u3001\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3057\u307e\u3059\u3002<\/li>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u554f\u984c\u3092\u5206\u985e\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002<\/li>\n<li>\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304b\u3089\u9867\u5ba2\u60c5\u5831\u3084\u4f1a\u8a71\u5c65\u6b74\u3092\u542b\u3080\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002<\/li>\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5f15\u304d\u7d99\u304e\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u51e6\u3057\u307e\u3059\u3002<\/li>\n<li>\u89e3\u6c7a\u5f8c\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3055\u308c\u3001\u305d\u306e\u80fd\u529b\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u7c21\u5358\u306a\u554f\u984c\u306b\u5bfe\u3057\u3066\u5373\u5ea7\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u4e00\u65b9\u3067\u3001\u8907\u96d1\u306a\u554f\u984c\u306f\u4eba\u9593\u306e\u5c02\u9580\u5bb6\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5f15\u304d\u6e21\u3055\u308c\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u6700\u9069\u5316\u3067\u304d\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9ad8\u4fa1\u5024\u3067\u5fae\u5999\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u96c6\u4e2d\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9ad8\u30dc\u30ea\u30e5\u30fc\u30e0\u3067\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u754c\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308b <a href=\"https:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener\">Apple<\/a>, <a href=\"https:\/\/www.amazon.com\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a> \u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u8907\u96d1\u307e\u305f\u306f\u654f\u611f\u306a\u554f\u984c\u306b\u5bfe\u3057\u3066\u4eba\u9593\u306e\u30bf\u30c3\u30c1\u3092\u7dad\u6301\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30b5\u30dd\u30fc\u30c8\u30e2\u30c7\u30eb\u3092\u6210\u529f\u88cf\u306b\u5b9f\u88c5\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>AI\u6280\u8853\u304c\u9032\u5316\u3057\u7d9a\u3051\u308b\u4e2d\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u80fd\u529b\u306f\u3055\u3089\u306b\u62e1\u5927\u3057\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30b5\u30dd\u30fc\u30c8\u30e2\u30c7\u30eb\u306f\u3088\u308a\u5f37\u529b\u306b\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u4eba\u9593\u306e\u8981\u7d20\u306f\u5e38\u306b\u91cd\u8981\u3067\u3042\u308a\u3001\u9867\u5ba2\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u307f\u304c\u63d0\u4f9b\u3067\u304d\u308b\u5171\u611f\u3001\u611f\u60c5\u7684\u77e5\u6027\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u6ce8\u610f\u3092\u5e38\u306b\u91cd\u8996\u3057\u307e\u3059\u3002<\/p>\n<h4>4. AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u304b\uff1f<\/h4>\n<h4>4.1 AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\uff1a\u30b5\u30fc\u30d3\u30b9\u671f\u5f85\u306e\u518d\u5b9a\u7fa9<\/h4>\n<p>\u6700\u5148\u7aef\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\" target=\"_blank\" rel=\"noopener\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a>, \u79c1\u305f\u3061\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9769\u547d\u306e\u6700\u524d\u7dda\u306b\u3044\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306e\u529b\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u671f\u5f85\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u5909\u9769\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a24\u6642\u9593\u4f53\u5236\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u304c\u6642\u9593\u3084\u5834\u6240\u306b\u95a2\u4fc2\u306a\u304f\u8fc5\u901f\u3067\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u5229\u70b9\u306e\u4e00\u3064\u306f\u3001\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u80fd\u529b\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f85\u6a5f\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u3001\u5168\u4f53\u7684\u306a\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\u7570\u306a\u308a\u3001\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u591a\u6570\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u540c\u6642\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u3082\u672a\u56de\u7b54\u3084\u672a\u89e3\u6c7a\u306e\u307e\u307e\u306b\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u3088\u308a\u3001\u9ad8\u9700\u8981\u306e\u671f\u9593\u3067\u3082\u4e00\u8cab\u3057\u3066\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u6ce8\u6587\u8ffd\u8de1\u3001\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001FAQ\u306e\u89e3\u6c7a\u306a\u3069\u306e\u30eb\u30fc\u30c1\u30f3\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u53cd\u5fa9\u7684\u306a\u4f5c\u696d\u3092\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u30aa\u30d5\u30ed\u30fc\u30c9\u3059\u308b\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u500b\u5225\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002AI\u3068\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u3053\u306e\u76f8\u4e57\u52b9\u679c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u554f\u3044\u5408\u308f\u305b\u306e\u6027\u8cea\u306b\u95a2\u4fc2\u306a\u304f\u3001\u6700\u826f\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u5305\u62ec\u6027\u306e\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u3001\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u591a\u69d8\u306a\u9867\u5ba2\u5c64\u306b\u5bfe\u5fdc\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u8907\u6570\u306e\u8a00\u8a9e\u3092\u7406\u89e3\u3057\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u80fd\u529b\u3092\u6301\u3064\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u8a00\u8a9e\u306e\u58c1\u3092\u8d8a\u3048\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u304c\u6bcd\u56fd\u8a9e\u306b\u95a2\u4fc2\u306a\u304f\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<h4>4.2 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30dc\u30c3\u30c8\u5fdc\u7b54\u306e\u305f\u3081\u306eNLP\u306e\u6d3b\u7528<\/h4>\n<p>\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6838\u5fc3\u306b\u306f\u3001\u5148\u9032\u7684\u306aNLP\u6280\u8853\u304c\u3042\u308a\u3001\u3053\u308c\u306b\u3088\u308a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4eba\u9593\u306e\u3088\u3046\u306a\u77e5\u6027\u3067\u7406\u89e3\u3057\u5fdc\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5404\u30af\u30a8\u30ea\u306e\u80cc\u5f8c\u306b\u3042\u308b\u6587\u8108\u3068\u610f\u56f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u3042\u308b\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u4eba\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u6a21\u5023\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u6539\u5584\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6539\u5584\u306e\u4f59\u5730\u3092\u7279\u5b9a\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5fdc\u7b54\u3092\u9069\u5fdc\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u7d76\u3048\u9593\u306a\u3044\u9032\u5316\u306b\u3088\u308a\u3001\u79c1\u305f\u3061\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5e38\u306b\u6700\u65b0\u3067\u95a2\u9023\u6027\u304c\u3042\u308a\u3001\u5e38\u306b\u5411\u4e0a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u7af6\u5408\u4ed6\u793e\u306e\u3088\u3046\u306b <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u4e2d\u3067\u3001\u6700\u65b0\u306eNLP\u306e\u9032\u6b69\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3078\u306e\u79c1\u305f\u3061\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306f\u3001\u79c1\u305f\u3061\u3092\u969b\u7acb\u305f\u305b\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u53ef\u80fd\u306a\u9650\u308a\u6700\u3082\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u4eba\u9593\u306e\u3088\u3046\u306a\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u6700\u5148\u7aef\u306e\u6280\u8853\u3068\u7814\u7a76\u306b\u7d99\u7d9a\u7684\u306b\u6295\u8cc7\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u6539\u5584\u3057\u3001\u4e00\u8cab\u3057\u3066\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u53d7\u3051\u5165\u308c\u3001\u79c1\u305f\u3061\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5909\u9769\u7684\u306a\u529b\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/chatbot-use-cases-for-customer-service-2024-05-25T092201.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>5. \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3084\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u6280\u8853\u306e\u9032\u6b69\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u3067\u5909\u9769\u7684\u306a\u529b\u3068\u3057\u3066\u6d6e\u4e0a\u3057\u3066\u3044\u307e\u3059\u3002\u5f7c\u3089\u306e24\u6642\u9593365\u65e5\u306e\u5229\u7528\u53ef\u80fd\u6027\u3001\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3001\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3057\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3068\u3057\u3066\u306e\u5f7c\u3089\u306e\u5f79\u5272\u306f\u3001\u591a\u9762\u7684\u306a\u8003\u616e\u4e8b\u9805\u3067\u3042\u308a\u3001\u7d99\u7d9a\u7684\u306a\u9032\u5316\u3068\u4eba\u9593\u306e\u5c02\u9580\u77e5\u8b58\u3068\u306e\u7d71\u5408\u306b\u4f9d\u5b58\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5206\u91ce\u3067\u8cb4\u91cd\u306a\u8cc7\u7523\u3068\u306a\u308b\u3044\u304f\u3064\u304b\u306e\u9b45\u529b\u7684\u306a\u5229\u70b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u5f7c\u3089\u306e24\u6642\u9593365\u65e5\u306e\u5229\u7528\u53ef\u80fd\u6027\u306f\u3001\u9867\u5ba2\u304c\u3044\u3064\u3067\u3082\u8fc5\u901f\u306a\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u975e\u5e38\u306b\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u3067\u3042\u308a\u3001\u8907\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001\u904b\u7528\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.accenture.com\/us-en\/insights\/artificial-intelligence\/chatbots-customer-experience\" target=\"_blank\" rel=\"noopener noreferrer\">1<\/a>.<\/p>\n<p>\u3055\u3089\u306b\u3001\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u81a8\u5927\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059 <a href=\"https:\/\/go.forrester.com\/blogs\/intelligent-agents-chatbots-transforming-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">2<\/a>.<\/p>\n<h3>5.1 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u56f3\uff1a\u672a\u6765\u306e\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n<p>\u6025\u901f\u306b\u9032\u5316\u3057\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4f9d\u7136\u3068\u3057\u3066\u4eba\u9593\u306e\u5171\u611f\u3001\u611f\u60c5\u7684\u77e5\u6027\u3001\u6279\u5224\u7684\u601d\u8003\u3092\u5fc5\u8981\u3068\u3059\u308b\u8907\u96d1\u307e\u305f\u306f\u5fae\u5999\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u969b\u306b\u9650\u754c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u591a\u304f\u306e\u5c02\u9580\u5bb6\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001\u4e21\u8005\u306e\u5f37\u307f\u3092\u6d3b\u304b\u3059\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u652f\u6301\u3057\u3066\u3044\u307e\u3059 <a href=\"https:\/\/hbr.org\/2018\/05\/the-hybrid-solution-combining-ai-and-humans-for-better-customer-service\" target=\"_blank\" rel=\"noopener noreferrer\">3<\/a>.<\/p>\n<p>\u3053\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30e2\u30c7\u30eb\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u30eb\u30fc\u30c1\u30f3\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5c02\u9580\u77e5\u8b58\u3068\u611f\u60c5\u7684\u77e5\u6027\u3092\u5fc5\u8981\u3068\u3059\u308b\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u5354\u529b\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u914d\u5206\u3092\u6700\u9069\u5316\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u306e\u8907\u96d1\u3055\u306b\u95a2\u4fc2\u306a\u304f\u3001\u53ef\u80fd\u306a\u9650\u308a\u6700\u826f\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059 <a href=\"https:\/\/www.gartner.com\/en\/documents\/3975577\/the-future-of-customer-service-how-ai-and-chatbots-are-\" target=\"_blank\" rel=\"noopener noreferrer\">4<\/a>.<\/p>\n<h3>5.2 \u5e83\u7bc4\u306a\u63a1\u7528\u306b\u304a\u3051\u308b\u8ab2\u984c\u3068\u6a5f\u4f1a<\/h3>\n<p>AI\u3068NLP\u6280\u8853\u304c\u9032\u5316\u3057\u7d9a\u3051\u308b\u4e2d\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3088\u308a\u6d17\u7df4\u3055\u308c\u3001\u81ea\u7136\u8a00\u8a9e\u3092\u3088\u308a\u6b63\u78ba\u304b\u3064\u6587\u8108\u306b\u5fdc\u3058\u3066\u7406\u89e3\u3057\u3001\u5fdc\u7b54\u3059\u308b\u80fd\u529b\u3092\u6301\u3064\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u3055\u3089\u306b\u3001\u611f\u60c5AI\u306e\u9032\u6b69\u306b\u3088\u308a\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u4eba\u9593\u306e\u611f\u60c5\u3092\u3088\u308a\u826f\u304f\u89e3\u91c8\u3057\u3001\u5fdc\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3055\u3089\u306b\u5411\u4e0a\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059 <a href=\"https:\/\/www.technologyreview.com\/2022\/03\/30\/1048109\/the-next-frontier-for-chatbots-emotional-intelligence\/\" target=\"_blank\" rel=\"noopener noreferrer\">5<\/a>.<\/p>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9593\u9055\u3044\u306a\u304f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u304c\u3001\u305d\u306e\u6210\u529f\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u3068\u3001\u7d99\u7d9a\u7684\u306a\u6280\u8853\u9769\u65b0\u3092\u901a\u3058\u3066\u9069\u5fdc\u3057\u6539\u5584\u3059\u308b\u80fd\u529b\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u52aa\u529b\u3059\u308b\u4e2d\u3067\u3001AI\u3068\u4eba\u9593\u306e\u5c02\u9580\u77e5\u8b58\u306e\u4e21\u65b9\u306e\u5f37\u307f\u3092\u6d3b\u7528\u3059\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u304c\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u5f62\u4f5c\u308b\u4e0a\u3067\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2>6.1 \u6700\u9ad8\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4f8b\uff1a\u6210\u529f\u4e8b\u4f8b<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u9769\u547d\u7684\u306b\u5909\u3048\u300124\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3001\u8fc5\u901f\u306a\u89e3\u6c7a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4e3b\u8981\u306a\u30d6\u30e9\u30f3\u30c9\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6210\u529f\u88cf\u306b\u5c0e\u5165\u3057\u3001\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3044\u304f\u3064\u304b\u306e\u969b\u7acb\u3063\u305f\u4f8b\u3067\u3059\uff1a<\/p>\n<h3>\u30bb\u30d5\u30a9\u30e9 \u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30fc\u30c6\u30a3\u30b9\u30c8<\/h3>\n<p>\u30bb\u30d5\u30a9\u30e9\u306eAI\u642d\u8f09 <a href=\"https:\/\/www.sephora.com\/beauty\/virtual-artist\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30fc\u30c6\u30a3\u30b9\u30c8<\/a> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u62e1\u5f35\u73fe\u5b9f\u3092\u4f7f\u7528\u3057\u3066\u30e1\u30a4\u30af\u30a2\u30c3\u30d7\u88fd\u54c1\u3092\u4eee\u60f3\u7684\u306b\u8a66\u3059\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u9769\u65b0\u7684\u306a\u30c4\u30fc\u30eb\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3092\u63d0\u4f9b\u3057\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u58f2\u4e0a\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30a2\u30e0\u30c8\u30e9\u30c3\u30af \u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/h3>\n<p>\u30a2\u30e0\u30c8\u30e9\u30c3\u30af\u306e <a href=\"https:\/\/www.amtrak.com\/virtual-assistant\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u65c5\u884c\u8005\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u4e88\u7d04\u3057\u305f\u308a\u3001\u4e88\u7d04\u3092\u5909\u66f4\u3057\u305f\u308a\u3001\u4e00\u822c\u7684\u306a\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u305d\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u306b\u3088\u308a\u3001\u52b9\u7387\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u78ba\u4fdd\u3055\u308c\u3001\u5f85\u3061\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30c9\u30df\u30ce\u30fb\u30d4\u30b6\u306eAnyWare<\/h3>\n<p>\u30c9\u30df\u30ce\u30fb\u30d4\u30b6 <a href=\"https:\/\/www.dominos.com\/en\/pages\/anyware\/\" target=\"_blank\" rel=\"noopener\">AnyWare<\/a> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001Slack\u3001Facebook Messenger\u3001Google Assistant\u306a\u3069\u306e\u3055\u307e\u3056\u307e\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u9867\u5ba2\u304c\u6ce8\u6587\u3092\u884c\u3046\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306f\u3001\u5229\u4fbf\u6027\u3092\u9ad8\u3081\u3001\u30d4\u30b6\u306e\u5de8\u4eba\u306e\u58f2\u4e0a\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<h3>Duolingo\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b <a href=\"https:\/\/www.duolingo.com\/comment\/28891686\" target=\"_blank\" rel=\"noopener\">Duolingo\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a> \u5b66\u7fd2\u8005\u3068\u4f1a\u8a71\u3092\u4ea4\u308f\u3057\u3001\u500b\u5225\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u3001\u8a00\u8a9e\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5b66\u7fd2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<h3>H&amp;M\u30d0\u30fc\u30c1\u30e3\u30eb\u30b9\u30bf\u30a4\u30ea\u30f3\u30b0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/h3>\n<p>H&amp;M\u306e <a href=\"https:\/\/www2.hm.com\/en_us\/customer-service\/virtual-stylist.html\" target=\"_blank\" rel=\"noopener\">\u30d0\u30fc\u30c1\u30e3\u30eb\u30b9\u30bf\u30a4\u30ea\u30f3\u30b0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u597d\u307f\u3084\u5834\u9762\u306b\u57fa\u3065\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u670d\u88c5\u306e\u63d0\u6848\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u9769\u65b0\u7684\u306a\u30c4\u30fc\u30eb\u306f\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u4f8b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u58f2\u4e0a\u3092\u4fc3\u9032\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u529b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002AI\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6280\u8853\u304c\u9032\u5316\u3057\u7d9a\u3051\u308b\u4e2d\u3067\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3067\u3055\u3089\u306b\u9769\u65b0\u7684\u3067\u5f71\u97ff\u529b\u306e\u3042\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5b9f\u88c5\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>6.2 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\u60a3\u8005\u306f\u3001\u4f1a\u8a71\u578b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u7c21\u5358\u306b\u4e88\u7d04\u3001\u518d\u4e88\u7d04\u3001\u307e\u305f\u306f\u30ad\u30e3\u30f3\u30bb\u30eb\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u7ba1\u7406\u696d\u52d9\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u85ac\u306e\u7ba1\u7406\uff1a<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u670d\u85ac\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u63d0\u4f9b\u3057\u3001\u670d\u85ac\u9075\u5b88\u3092\u8ffd\u8de1\u3057\u3001\u6f5c\u5728\u7684\u306a\u526f\u4f5c\u7528\u3084\u76f8\u4e92\u4f5c\u7528\u306b\u3064\u3044\u3066\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u6cbb\u7642\u7d50\u679c\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u75c7\u72b6\u306e\u30c8\u30ea\u30a2\u30fc\u30b8:<\/strong> \u60a3\u8005\u306e\u75c7\u72b6\u306b\u95a2\u3059\u308b\u60c5\u5831\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u533b\u7642\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u521d\u671f\u8a55\u4fa1\u3092\u63d0\u4f9b\u3057\u3001\u5373\u6642\u306e\u533b\u7642\u51e6\u7f6e\u3092\u6c42\u3081\u308b\u3053\u3068\u3084\u81ea\u5df1\u30b1\u30a2\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306a\u3069\u3001\u9069\u5207\u306a\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u63a8\u5968\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5065\u5eb7\u60c5\u5831:<\/strong> \u60a3\u8005\u306f\u3001\u75c5\u6c17\u4e88\u9632\u306e\u30d2\u30f3\u30c8\u3001\u5065\u5eb7\u30a2\u30c9\u30d0\u30a4\u30b9\u3001\u533b\u7642\u7528\u8a9e\u3084\u624b\u7d9a\u304d\u306e\u8aac\u660e\u3092\u542b\u3080\u3001\u4fe1\u983c\u3067\u304d\u308b\u6700\u65b0\u306e\u5065\u5eb7\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u624b\u8853\u5f8c\u306e\u30b1\u30a2:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u60a3\u8005\u306b\u624b\u8853\u5f8c\u306e\u30b1\u30a2\u6307\u793a\u3092\u6848\u5185\u3057\u3001\u4e00\u822c\u7684\u306a\u8cea\u554f\u306b\u7b54\u3048\u3001\u56de\u5fa9\u306e\u9032\u6357\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u56de\u5fa9\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u4e3b\u8981\u306a\u533b\u7642\u63d0\u4f9b\u8005\u306e\u3088\u3046\u306a <a href=\"https:\/\/www.cdc.gov\/\" target=\"_blank\" rel=\"noopener noreferrer\">CDC<\/a>, <a href=\"https:\/\/www.mayoclinic.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30e1\u30a4\u30e8\u30fc\u30af\u30ea\u30cb\u30c3\u30af<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.clevelandclinic.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30af\u30ea\u30fc\u30d6\u30e9\u30f3\u30c9\u30af\u30ea\u30cb\u30c3\u30af<\/a> \u533b\u7642\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6210\u529f\u88cf\u306b\u5c0e\u5165\u3057\u3001\u60a3\u8005\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3001\u533b\u7642\u8cc7\u6e90\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u3002<\/p>\n<h3>7.2 \u9280\u884c\u306b\u304a\u3051\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9: \u8ca1\u52d9\u652f\u63f4<\/h3>\n<p>\u9280\u884c\u696d\u754c\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c24\u6642\u9593365\u65e5\u306e\u8ca1\u52d9\u652f\u63f4\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306eAI\u99c6\u52d5\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u5e45\u5e83\u3044\u554f\u3044\u5408\u308f\u305b\u3084\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406:<\/strong> \u9867\u5ba2\u306f\u4f1a\u8a08\u6b8b\u9ad8\u3092\u78ba\u8a8d\u3057\u305f\u308a\u3001\u53d6\u5f15\u5c65\u6b74\u3092\u30ec\u30d3\u30e5\u30fc\u3057\u305f\u308a\u3001\u4f1a\u8a71\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u9001\u91d1\u3084\u652f\u6255\u3044\u3092\u958b\u59cb\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5546\u54c1\u60c5\u5831:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30ed\u30fc\u30f3\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u3001\u6295\u8cc7\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u306e\u9280\u884c\u5546\u54c1\u306b\u95a2\u3059\u308b\u8a73\u7d30\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u304c\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u306e\u3092\u52a9\u3051\u307e\u3059\u3002<\/li>\n<li><strong>\u8a50\u6b3a\u691c\u51fa:<\/strong> \u9ad8\u5ea6\u306a\u5206\u6790\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u6f5c\u5728\u7684\u306a\u8a50\u6b3a\u884c\u70ba\u3092\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u306b\u8b66\u544a\u3092\u767a\u3057\u305f\u308a\u3001\u9069\u5207\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u958b\u59cb\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0:<\/strong> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u65b0\u3057\u3044\u9867\u5ba2\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u8a2d\u5b9a\u3001\u66f8\u985e\u8981\u4ef6\u3092\u6848\u5185\u3057\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u91d1\u878d\u6559\u80b2:<\/strong> \u9280\u884c\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u91d1\u878d\u30ea\u30c6\u30e9\u30b7\u30fc\u30ea\u30bd\u30fc\u30b9\u3001\u4e88\u7b97\u306e\u30d2\u30f3\u30c8\u3001\u500b\u4eba\u306e\u8ca1\u52d9\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u4e3b\u8981\u306a\u91d1\u878d\u6a5f\u95a2\u3067\u3042\u308b <a href=\"https:\/\/www.bankofamerica.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30d0\u30f3\u30af\u30fb\u30aa\u30d6\u30fb\u30a2\u30e1\u30ea\u30ab<\/a>, <a href=\"https:\/\/www.chase.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30c1\u30a7\u30fc\u30b9<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/www.wellsfargo.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a6\u30a7\u30eb\u30ba\u30fb\u30d5\u30a1\u30fc\u30b4<\/a> \u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6210\u529f\u88cf\u306b\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/exploring-powerful-chatbot-use-cases-for-customer-service-enhancing-experiences\/\" data-essbisPostTitle=\"Exploring Powerful Chatbot Use Cases for Customer Service: Enhancing Experiences\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, chatbots are rapidly emerging as a game-changing solution for enhancing customer service experiences. These AI-powered conversational agents are transforming the way businesses interact with their customers, offering round-the-clock support, instant responses, and personalized assistance. From answering frequently asked questions to resolving complex inquiries, chatbots are proving their mettle across diverse industries, streamlining support processes and elevating customer satisfaction. As we delve into the world of chatbot use cases for customer service, we&#8217;ll explore the remarkable ways these virtual assistants are revolutionizing the service landscape, empowering businesses to deliver exceptional experiences while driving operational efficiencies. How are chatbots used in customer service? 1.1 Key Roles of [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=252805"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252805\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/252806"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=252805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=252805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=252805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}