{"id":252833,"date":"2024-05-27T10:21:54","date_gmt":"2024-05-27T17:21:54","guid":{"rendered":"https:\/\/messengerbot.app\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/"},"modified":"2024-05-27T10:21:54","modified_gmt":"2024-05-27T17:21:54","slug":"%e3%82%b9%e3%83%9e%e3%83%bc%e3%83%88%e3%81%aa%e9%a1%a7%e5%ae%a2%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%80%81%e3%82%a8%e3%83%b3","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/","title":{"rendered":"\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u7fd2\u5f97\uff1aSalesforce\u306eAI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u30b9\u30de\u30fc\u30c8\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ja\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisposttitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbishovercontainer=\"\"><p>\u4eca\u65e5\u306e\u6025\u901f\u306b\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u7af6\u4e89\u3092\u52dd\u3061\u629c\u304f\u305f\u3081\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u3067\u3059\u3002Salesforce\u306e\u6700\u5148\u7aef\u306e\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u3001\u4f01\u696d\u304c\u4eba\u5de5\u77e5\u80fd\uff08AI\uff09\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u529b\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u9769\u65b0\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306fSalesforce\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3001\u4f01\u696d\u304c\u5373\u6642\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u52b9\u7387\u5316\u3057\u3001\u904b\u7528\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u4f1a\u8a71\u578bAI\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3057\u3001\u9867\u5ba2\u3092\u559c\u3070\u305b\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u30eb\u30fc\u30c1\u30f3\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u81ea\u52d5\u5316\u300124\u6642\u9593365\u65e5\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3001\u307e\u305f\u306f\u9867\u5ba2\u884c\u52d5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u7fd2\u5f97\u306f\u5148\u9032\u7684\u306a\u4f01\u696d\u306b\u3068\u3063\u3066\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3067\u3059\u3002<\/p>\n<h1>1. \u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u7121\u6599\u3067\u3059\u304b\uff1f<\/h1>\n<h2>1.1 \u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4fa1\u683c\u3068\u30e9\u30a4\u30bb\u30f3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3<\/h2>\n<p>\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u3001Salesforce\u306e\u5f37\u529b\u306a\u4f1a\u8a71\u578bAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u5b8c\u5168\u306b\u7121\u6599\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u7279\u5b9a\u306eSalesforce\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u4e00\u90e8\u3068\u3057\u3066\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/einstein-bots\/\" target=\"_blank\" rel=\"noopener\">Salesforce Service Cloud Unlimited Edition<\/a> \u3084 <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30e6\u30fc\u30b6\u30fc\u30e9\u30a4\u30bb\u30f3\u30b9<\/a>. \u3053\u308c\u3089\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u5404\u3005\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u306a\u3057\u3067\u6708\u306b25\u56de\u306e\u30a8\u30f3\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4f1a\u8a71\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3067\u6708\u306b\u542b\u307e\u308c\u3066\u3044\u308b25\u56de\u4ee5\u4e0a\u306e\u4f1a\u8a71\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u8cfc\u5165\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">Einstein Bot Conversations\u306e\u30a2\u30c9\u30aa\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9<\/a> Salesforce\u304b\u3089\u3002\u3053\u308c\u3089\u306e\u30a2\u30c9\u30aa\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u3001\u7dcf\u4f1a\u8a71\u6570\u3067\u306f\u306a\u304f\u3001\u6708\u9593\u30a2\u30af\u30c6\u30a3\u30d6\u4f1a\u8a71\u6570\u306b\u57fa\u3065\u3044\u3066\u4fa1\u683c\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Salesforce\u306e\u4fa1\u683c\u30e2\u30c7\u30eb\u306b\u3088\u308b\u3068\u3001Einstein Bot Conversations\u306e\u30a2\u30c9\u30aa\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u300125,000\u56de\u306e\u4f1a\u8a71\u306b\u5bfe\u3057\u3066\u6708\u984d$50\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u3053\u306e\u4fa1\u683c\u69cb\u9020\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306f\u5fc5\u8981\u306b\u5fdc\u3058\u3066Einstein Bot\u306e\u4f7f\u7528\u3092\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3067\u304d\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u3054\u3068\u306b\u542b\u307e\u308c\u3066\u3044\u308b25\u56de\u3092\u8d85\u3048\u308b\u8ffd\u52a0\u306e\u4f1a\u8a71\u306b\u5bfe\u3057\u3066\u306e\u307f\u652f\u6255\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>1.2 \u7121\u6599\u3068\u6709\u6599\u306eEinstein Bot\uff1a\u6a5f\u80fd\u3068\u5236\u9650<\/h2>\n<p>Service Cloud Unlimited\u304a\u3088\u3073Digital Engagement\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u542b\u307e\u308c\u308bEinstein Bot\u306e\u4f1a\u8a71\u306f\u7121\u6599\u3067\u3059\u304c\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u70b9\u304c\u3042\u308a\u307e\u3059\u3002 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_limitations.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\u5236\u9650<\/a> \u3053\u308c\u3089\u306e\u7121\u6599\u4f1a\u8a71\u306e\u6a5f\u80fd\u306b\u95a2\u3057\u3066\u3002\u305f\u3068\u3048\u3070\u3001\u7121\u6599\u306eEinstein Bot\u4f1a\u8a71\u306f\u3001\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u305b\u3093\u3002<\/p>\n<p>\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u30a2\u30f3\u30ed\u30c3\u30af\u3059\u308b\u306b\u306f\u3001 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\u6709\u6599\u306eEinstein Bot Conversations\u306e\u30a2\u30c9\u30aa\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9<\/a> \u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6709\u6599\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u3001\u30de\u30eb\u30c1\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3001Salesforce\u304b\u3089\u306e\u512a\u5148\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u306e\u8ffd\u52a0\u6a5f\u80fd\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3044\u3044\u3048\u3001Einstein Bot\u306f\u5b8c\u5168\u306b\u7121\u6599\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002Salesforce Service Cloud Unlimited Edition\u304a\u3088\u3073Digital Engagement\u30e6\u30fc\u30b6\u30fc\u30e9\u30a4\u30bb\u30f3\u30b9\u306b\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u5404\u30e9\u30a4\u30bb\u30f3\u30b9\u306f\u6708\u306b25\u56de\u306eEinstein Bot\u4f1a\u8a71\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u542b\u307e\u308c\u3066\u3044\u308b25\u56de\u3092\u8d85\u3048\u308b\u8ffd\u52a0\u306e\u4f1a\u8a71\u306b\u3064\u3044\u3066\u306f\u3001Einstein Bot Conversations\u30a2\u30c9\u30aa\u30f3\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172117.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>Einstein Bot\u3092\u6709\u52b9\u306b\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3059\u304b\uff1f<\/h2>\n<p>Einstein Bot\u3092\u6709\u52b9\u306b\u3059\u308b\u3053\u3068\u306f\u3001 <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u904b\u7528\u3092\u52b9\u7387\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u7c21\u5358\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002 <a href=\"https:\/\/help.salesforce.com\/articleView?id=einstein_bot_setup.htm&#038;type=5\" target=\"_blank\" rel=\"noopener noreferrer\">Einstein Bots<\/a>, \u3053\u308c\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5f93\u3063\u3066\u304f\u3060\u3055\u3044:<\/p>\n<h3>Salesforce\u3067\u306eEinstein Bot\u306e\u8a2d\u5b9a 2.1<\/h3>\n<ol>\n<li>\u307e\u305a\u3001Salesforce Live Agent\u3092\u6709\u52b9\u306b\u3057\u3001Salesforce\u7d44\u7e54\u5185\u3067\u30c1\u30e3\u30c3\u30c8\u304a\u3088\u3073\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u6a5f\u80fd\u3092\u8a2d\u5b9a\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li>\u8a2d\u5b9a\u306eEinstein Bot\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u79fb\u52d5\u3057\u3001\u300c\u6709\u52b9\u306b\u3059\u308b\u300d\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u6a5f\u80fd\u3092\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>Einstein Bot\u306e\u8a2d\u5b9a\u30da\u30fc\u30b8\u3092\u4f5c\u6210\u3057\u3001\u30dc\u30c3\u30c8\u304c\u64cd\u4f5c\u3059\u308b\u8a00\u8a9e\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u306e\u30bf\u30a4\u30e0\u30a2\u30a6\u30c8\u3001\u304a\u3088\u3073\u95a2\u9023\u3059\u308bLive Agent\u306e\u30c7\u30d7\u30ed\u30a4\u30e1\u30f3\u30c8\u306a\u3069\u306e\u8a73\u7d30\u3092\u6307\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u30c1\u30e3\u30c3\u30c8\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5206\u6790\u3057\u305f\u308a\u3001\u5229\u5bb3\u95a2\u4fc2\u8005\u304b\u3089\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3092\u53ce\u96c6\u3057\u305f\u308a\u3057\u3066\u3001\u30dc\u30c3\u30c8\u304c\u51e6\u7406\u3059\u3079\u304d\u4e3b\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u3084\u610f\u56f3\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u7279\u5b9a\u3055\u308c\u305f\u610f\u56f3\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u30e1\u30cb\u30e5\u30fc\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u5bfe\u5fdc\u3059\u308b\u30c0\u30a4\u30a2\u30ed\u30b0\u30d5\u30ed\u30fc\u3092\u5b9a\u7fa9\u3057\u3001\u30dc\u30c3\u30c8\u304c\u4e00\u822c\u7684\u306a\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u679c\u7684\u306b\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u30dc\u30c3\u30c8\u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u306b\u306f\u3001\u30b5\u30f3\u30d7\u30eb\u767a\u8a71\u3092\u63d0\u4f9b\u3057\u3001\u7279\u5b9a\u3055\u308c\u305f\u610f\u56f3\u306b\u57fa\u3065\u3044\u3066\u9069\u5207\u306a\u5fdc\u7b54\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li>\u4f1a\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8a2d\u5b9a\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u30dc\u30c3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30c6\u30b9\u30c8\u3057\u3001\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<li>\u30dc\u30c3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u6e80\u8db3\u3057\u305f\u3089\u3001Live Agent\u30c1\u30e3\u30c3\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u5c55\u958b\u3067\u304d\u308b\u3088\u3046\u306b\u516c\u958b\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3053\u308c\u3089\u306e\u624b\u9806\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/einstein-bots\/\" target=\"_blank\" rel=\"noopener noreferrer\">Einstein Bots<\/a> Salesforce\u74b0\u5883\u306b\u7d71\u5408\u3057\u3001\u4f1a\u8a71\u578bAI\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>2.2 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9\uff1a\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u7406\u89e3\u3068\u7fd2\u719f\u5ea6\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001 <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9<\/a> \u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u63a2\u6c42\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u3067\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u30ea\u30bd\u30fc\u30b9\u306f\u3001Salesforce\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u69cb\u7bc9\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9\u3001\u958b\u767a\u8005\u30ac\u30a4\u30c9\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d5\u30a9\u30fc\u30e9\u30e0\u306a\u3069\u306e\u696d\u754c\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u5305\u62ec\u7684\u306a\u7406\u89e3\u3092\u5f97\u3066\u3001\u4f1a\u8a71\u578bAI\u6280\u8853\u306e\u6700\u65b0\u306e\u9032\u5c55\u306b\u9045\u308c\u305a\u306b\u3064\u3044\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u4f1a\u8a71\u578bAI\u306e\u63a1\u7528\u3068\u5f71\u97ff\u306b\u95a2\u3059\u308b\u95a2\u9023\u7814\u7a76\u3084\u7d71\u8a08\u3092\u5f15\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u696d\u52d9\u306b\u7d71\u5408\u3059\u308b\u91cd\u8981\u6027\u3092\u3055\u3089\u306b\u88cf\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>3. \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30b3\u30b9\u30c8\u306f\u3044\u304f\u3089\u3067\u3059\u304b\uff1f<\/h3>\n<h4>3.1 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4fa1\u683c\u30d7\u30e9\u30f3\u3068\u30d1\u30c3\u30b1\u30fc\u30b8<\/h4>\n<p>Salesforce\u306e\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30b3\u30b9\u30c8\u306f\u3001\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3084\u5fc5\u8981\u306a\u7279\u5b9a\u306e\u6a5f\u80fd\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002Salesforce\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a\u30d7\u30e9\u30f3\u3084\u30a2\u30c9\u30aa\u30f3\u3092\u9078\u629e\u3067\u304d\u308b\u67d4\u8edf\u306a\u4fa1\u683c\u30e2\u30c7\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u57fa\u672c\u7684\u306b\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">Salesforce\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30f3<\/a>\u306e\u4e00\u90e8\u3068\u3057\u3066\u5229\u7528\u53ef\u80fd\u3067\u3001\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d$75\u306e\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30f3\u306b\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u304a\u3088\u3073\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3001\u5f37\u529b\u306a\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3AI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6a5f\u80fd\u306a\u3069\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30f3\u306f\u51fa\u767a\u70b9\u306b\u904e\u304e\u306a\u3044\u3053\u3068\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002Salesforce\u306f\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u3088\u308a\u9069\u5408\u3055\u305b\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u30a2\u30c9\u30aa\u30f3\u3084\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8ffd\u52a0\u6a5f\u80fd\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u57fa\u672c\u30d7\u30e9\u30f3\u306b\u52a0\u3048\u3066\u8ffd\u52a0\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u3084\u3001\u9ad8\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u91cf\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306b\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u306f\u3001\u8ffd\u52a0\u306e\u30e9\u30a4\u30bb\u30f3\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u540c\u69d8\u306b\u3001\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u6a5f\u80fd\u304c\u5fc5\u8981\u306a\u5834\u5408\u3084\u3001\u30ab\u30b9\u30bf\u30e0\u6a5f\u68b0\u5b66\u7fd2\u30e2\u30c7\u30eb\u3092\u7d44\u307f\u8fbc\u307f\u305f\u3044\u5834\u5408\u306f\u3001\u8ffd\u52a0\u6599\u91d1\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h4>3.2 \u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u305f\u3081\u306e\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30b3\u30b9\u30c8\u3092\u8a08\u7b97\u3059\u308b<\/h4>\n<p>\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308bEinstein ChatBot\u306e\u6b63\u78ba\u306a\u30b3\u30b9\u30c8\u3092\u6c7a\u5b9a\u3059\u308b\u306b\u306f\u3001Salesforce\u306e\u62c5\u5f53\u8005\u306b\u76f8\u8ac7\u3057\u3001\u5177\u4f53\u7684\u306a\u8981\u4ef6\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u5f7c\u3089\u306f\u3055\u307e\u3056\u307e\u306a\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u30a2\u30c9\u30aa\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u53ef\u80fd\u6027\u306b\u3064\u3044\u3066\u6848\u5185\u3057\u3001\u6295\u8cc7\u306b\u5bfe\u3057\u3066\u6700\u5927\u306e\u4fa1\u5024\u3092\u5f97\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u6ce8\u610f\u3059\u3079\u304d\u70b9\u306f <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>, \u5148\u9032\u7684\u306aAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u8981\u306a\u63d0\u4f9b\u8005\u304c\u3001\u7af6\u4e89\u529b\u306e\u3042\u308b\u4fa1\u683c\u3068\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5099\u3048\u305f\u4ee3\u66ffAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3059\u3002\u5f7c\u3089\u306e <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\u591a\u8a00\u8a9eAI\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a> \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u308b\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u30b3\u30b9\u30c8\u52b9\u679c\u306e\u9ad8\u3044\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u6700\u7d42\u7684\u306b\u3001Einstein ChatBot\u306e\u30b3\u30b9\u30c8\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u30dc\u30ea\u30e5\u30fc\u30e0\u3001\u5fc5\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u30ec\u30d9\u30eb\u306a\u3069\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3092\u614e\u91cd\u306b\u8a55\u4fa1\u3057\u3001\u5229\u7528\u53ef\u80fd\u306a\u3055\u307e\u3056\u307e\u306a\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63a2\u308b\u3053\u3068\u3067\u3001AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6280\u8853\u3078\u306e\u6295\u8cc7\u304b\u3089\u6700\u5927\u306e\u4fa1\u5024\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>4. Einstein\u30dc\u30c3\u30c8\u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u306b\u306f\uff1f<\/h2>\n<h3>4.1 Einstein\u30dc\u30c3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9<\/h3>\n<p>\u3042\u306a\u305f\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%a1%e3%83%83%e3%82%bb%e3%83%b3%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e4%bd%bf%e3%81%a3%e3%81%a610%e5%88%86%e4%bb%a5%e5%86%85%e3%81%ab%e6%9c%80%e5%88%9d%e3%81%aeai\/\">\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8<\/a> \u304c\u6b63\u78ba\u3067\u77e5\u7684\u306a\u5fdc\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u30dc\u30c3\u30c8\u304c\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u3092\u52b9\u679c\u7684\u306b\u7406\u89e3\u3057\u5fdc\u7b54\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u308b\u3053\u3068\u3092\u542b\u307f\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u3042\u306a\u305f\u306eEinstein\u30dc\u30c3\u30c8\u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3067\u3059\u3002<\/p>\n<ol>\n<li>\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30a2\u30d7\u30ea\u8a2d\u5b9a\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/#features\">Einstein\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a> Salesforce\u306e\u8a2d\u5b9a\u30e1\u30cb\u30e5\u30fc\u304b\u3089\u3001\u30af\u30a4\u30c3\u30af\u30d5\u30a1\u30a4\u30f3\u30c9\u30dc\u30c3\u30af\u30b9\u3067\u300cEinstein Bots\u300d\u3092\u691c\u7d22\u3057\u307e\u3059\u3002<\/li>\n<li>\u5229\u7528\u53ef\u80fd\u306a\u30dc\u30c3\u30c8\u306e\u30ea\u30b9\u30c8\u304b\u3089\u4f5c\u6210\u3057\u305f\u30dc\u30c3\u30c8\u3092\u9078\u629e\u3057\u307e\u3059\u3002<\/li>\n<li>\u30dc\u30c3\u30c8\u30d3\u30eb\u30c0\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001Einstein Bot\u30c9\u30ed\u30c3\u30d7\u30c0\u30a6\u30f3\u30e1\u30cb\u30e5\u30fc\u306e\u4e0b\u306b\u3042\u308b\u30e2\u30c7\u30eb\u7ba1\u7406\u30bb\u30af\u30b7\u30e7\u30f3\u306b\u79fb\u52d5\u3057\u307e\u3059\u3002<\/li>\n<li>\u30dc\u30c3\u30c8\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30bf\u30d6\u3067\u3001\u300c\u30e2\u30c7\u30eb\u3092\u69cb\u7bc9\u300d\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u304c\u5b8c\u4e86\u3059\u308b\u307e\u3067\u6570\u5206\u5f85\u3061\u307e\u3059\u3002<\/li>\n<li>\u63d0\u4f9b\u3055\u308c\u305f\u30c6\u30b9\u30c8\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u4f7f\u7528\u3057\u3066\u30dc\u30c3\u30c8\u3092\u5fb9\u5e95\u7684\u306b\u30c6\u30b9\u30c8\u3057\u3001\u6700\u9069\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u78ba\u4fdd\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3055\u3089\u306b\u3001\u30dc\u30c3\u30c8\u306e\u7406\u89e3\u529b\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306eNLP\u6280\u8853\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\uff1a<\/p>\n<ol start=\"6\">\n<li>\u610f\u56f3\u5206\u985e\u3092\u6d3b\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u610f\u56f3\u3057\u305f\u884c\u52d5\u3084\u30af\u30a8\u30ea\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u307e\u3059\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u30a8\u30f3\u30c6\u30a3\u30c6\u30a3\u62bd\u51fa\u3092\u5b9f\u88c5\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u5165\u529b\u304b\u3089\u540d\u524d\u3001\u65e5\u4ed8\u3001\u5834\u6240\u306a\u3069\u306e\u95a2\u9023\u60c5\u5831\u3092\u8a8d\u8b58\u3057\u62bd\u51fa\u3057\u307e\u3059\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u611f\u60c5\u5206\u6790\u3092\u5229\u7528\u3057\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u611f\u60c5\u72b6\u614b\u3092\u628a\u63e1\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u5fdc\u7b54\u3092\u8abf\u6574\u3057\u307e\u3059\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u65b0\u3057\u3044\u4f1a\u8a71\u30c7\u30fc\u30bf\u3067\u30dc\u30c3\u30c8\u30e2\u30c7\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u518d\u8a13\u7df4\u3057\u3001\u5fae\u8abf\u6574\u3057\u3066\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u7cbe\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\uff08Canongia et al., 2021\uff09\u3002<\/li>\n<li>\u30dc\u30c3\u30c8\u3092 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e9%9d%a9%e6%96%b0%e3%81%99%e3%82%8b%e6%9c%80%e9%ab%98%e3%81%aeai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%a8\/\">Salesforce Service Cloud<\/a> \u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u305f\u3081\u306b (Salesforce, 2023)\u3002<\/li>\n<\/ol>\n<h3>4.2 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u95a2\u3059\u308b\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u6700\u9069\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30e6\u30fc\u30b6\u30fc\u6e80\u8db3\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u6642\u306b\u8003\u616e\u3059\u3079\u304d\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059:<\/p>\n<ul>\n<li>\u30dc\u30c3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\uff08\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001\u81ea\u52d5\u5316\u7387\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u306a\u3069\uff09\u3092\u76e3\u8996\u3057\u3001\u6539\u5584\u306e\u4f59\u5730\u3092\u7279\u5b9a\u3057\u307e\u3059 (IBM, 2022)\u3002<\/li>\n<li>\u4f1a\u8a71\u578bAI\u3084NLP\u306e\u6700\u65b0\u306e\u9032\u5c55\u3092\u5e38\u306b\u628a\u63e1\u3057\u3001\u30dc\u30c3\u30c8\u306e\u80fd\u529b\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059 (Google AI, 2023)\u3002<\/li>\n<li>\u6700\u65b0\u306e\u88fd\u54c1\u60c5\u5831\u3001\u30dd\u30ea\u30b7\u30fc\u3001FAQ\u3067\u30dc\u30c3\u30c8\u306e\u77e5\u8b58\u30d9\u30fc\u30b9\u3092\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u304a\u3088\u3073\u66f4\u65b0\u3057\u3001\u6b63\u78ba\u3067\u6700\u65b0\u306e\u56de\u7b54\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/li>\n<li>\u7121\u6599\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%a1%e3%83%83%e3%82%bb%e3%83%b3%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%9c%e3%83%83%e3%83%88%e3%83%81%e3%83%a5%e3%83%bc%e3%83%88%e3%83%aa%e3%82%a2%e3%83%ab\/\">\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30ea\u30bd\u30fc\u30b9<\/a> \u304a\u3088\u3073Salesforce Trailhead\u304b\u3089\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3001\u30dc\u30c3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/li>\n<li>\u5c02\u9580\u5bb6\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u5354\u529b\u3057\u3066\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30dc\u30c3\u30c8\u306e\u8abf\u6574\u306e\u305f\u3081\u306e\u5b9f\u969b\u306e\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u5f93\u3044\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3001\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172143.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>5. \u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306f\u9055\u6cd5\u3067\u3059\u304b\uff1f<\/h2>\n<h3>5.1 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306b\u95a2\u3059\u308b\u6cd5\u7684\u8003\u616e\u4e8b\u9805<\/h3>\n<p>\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306e\u5408\u6cd5\u6027\u306f <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">Einstein Bots<\/a> \u304b\u3089 <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a> \u305d\u306e\u5c55\u958b\u306e\u6587\u8108\u3068\u76ee\u7684\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u6cd5\u5f8b\u306e\u4e0b\u3067\u8a31\u53ef\u3055\u308c\u308b\u30dc\u30c3\u30c8\u306e\u6b63\u5f53\u306a\u4f7f\u7528\u4f8b\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u95a2\u9023\u3059\u308b\u6cd5\u7684\u67a0\u7d44\u307f\u3084\u898f\u5236\u3092\u7406\u89e3\u3057\u3001\u9075\u5b88\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u4e00\u822c\u7684\u306b\u3001\u30de\u30eb\u30a6\u30a7\u30a2\u306e\u62e1\u6563\u3001\u30b5\u30a4\u30d0\u30fc\u653b\u6483\u306e\u5b9f\u884c\u3001\u307e\u305f\u306f\u5e83\u544a\u8a50\u6b3a\u3078\u306e\u95a2\u4e0e\u306a\u3069\u306e\u60aa\u610f\u306e\u3042\u308b\u307e\u305f\u306f\u8a50\u6b3a\u7684\u306a\u6d3b\u52d5\u306e\u305f\u3081\u306b\u30dc\u30c3\u30c8\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306f\u3001\u307b\u3068\u3093\u3069\u306e\u6cd5\u57df\u3067\u9055\u6cd5\u3067\u3059\u3002\u591a\u304f\u306e\u56fd\u3067\u306f\u3001\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u3092\u898f\u5236\u3057\u3001\u30dc\u30c3\u30c8\u95a2\u9023\u306e\u8a50\u6b3a\u3068\u6226\u3046\u305f\u3081\u306e\u7279\u5b9a\u306e\u6cd5\u5f8b\u304c\u5236\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30a2\u30e1\u30ea\u30ab\u5408\u8846\u56fd\u306b\u306f\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30b7\u30b9\u30c6\u30e0\u3084\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3078\u306e\u7121\u8a31\u53ef\u30a2\u30af\u30bb\u30b9\u3092\u7981\u6b62\u3059\u308b\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u8a50\u6b3a\u304a\u3088\u3073\u60aa\u7528\u6cd5\uff08CFAA\uff09\u304c\u3042\u308a\u307e\u3059\u3002\u6b27\u5dde\u9023\u5408\u306e\u4e00\u822c\u30c7\u30fc\u30bf\u4fdd\u8b77\u898f\u5247\uff08GDPR\uff09\u3082\u3001\u30dc\u30c3\u30c8\u3068\u81ea\u52d5\u610f\u601d\u6c7a\u5b9a\u30b7\u30b9\u30c6\u30e0\u306e\u4f7f\u7528\u306b\u95a2\u3057\u3066\u53d6\u308a\u6271\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30dc\u30c3\u30c8\u304c\u904b\u7528\u3055\u308c\u308b\u4e88\u5b9a\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5229\u7528\u898f\u7d04\u3084\u30dd\u30ea\u30b7\u30fc\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306f\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30b9\u30af\u30ec\u30a4\u30d4\u30f3\u30b0\u3001\u30b9\u30d1\u30e0\u6d3b\u52d5\u3078\u306e\u95a2\u4e0e\u3001\u307e\u305f\u306f\u904e\u5270\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3067\u30b5\u30fc\u30d0\u30fc\u3092\u5727\u5012\u3059\u308b\u305f\u3081\u306e\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u3092\u660e\u793a\u7684\u306b\u7981\u6b62\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30dd\u30ea\u30b7\u30fc\u306b\u9055\u53cd\u3059\u308b\u3068\u3001\u6c11\u4e8b\u8a34\u8a1f\u3084\u5211\u4e8b\u544a\u767a\u306a\u3069\u306e\u6cd5\u7684\u7d50\u679c\u3092\u62db\u304f\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h3>5.2 \u8cac\u4efb\u3042\u308b\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u3068\u502b\u7406\u7684\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3<\/h3>\n<p>\u7279\u5b9a\u306e\u76ee\u7684\u306e\u305f\u3081\u306e\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306f\u3001\u696d\u754c\u7279\u6709\u306e\u898f\u5236\u306e\u5bfe\u8c61\u3068\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u91d1\u878d\u30bb\u30af\u30bf\u30fc\u3067\u306f\u3001\u9ad8\u983b\u5ea6\u53d6\u5f15\u306b\u4f7f\u7528\u3055\u308c\u308b\u30dc\u30c3\u30c8\u306f\u3001\u516c\u6b63\u306a\u5e02\u5834\u6163\u884c\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3001\u8a3c\u5238\u53d6\u5f15\u59d4\u54e1\u4f1a\uff08SEC\uff09\u306a\u3069\u306e\u6a5f\u95a2\u306b\u3088\u3063\u3066\u898f\u5236\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30dc\u30c3\u30c8\u3092\u5c55\u958b\u3059\u308b\u524d\u306b\u6cd5\u5f8b\u306e\u5c02\u9580\u5bb6\u306b\u76f8\u8ac7\u3057\u3001\u95a2\u9023\u3059\u308b\u6cd5\u5f8b\u3084\u898f\u5236\u3092\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u63a8\u5968\u3055\u308c\u307e\u3059\u3002\u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u306e\u305f\u3081\u306e\u30a6\u30a7\u30d6\u30af\u30ed\u30fc\u30eb\u3001\u81ea\u52d5\u30c6\u30b9\u30c8\u3001\u307e\u305f\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u6b63\u5f53\u306a\u4f7f\u7528\u4f8b\u306f\u3001 <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">Einstein Bots<\/a>\u8cac\u4efb\u3092\u6301\u3063\u3066\u884c\u308f\u308c\u3001\u9069\u7528\u3055\u308c\u308b\u6cd5\u5f8b\u3084\u65b9\u91dd\u306b\u5f93\u3063\u3066\u5b9f\u65bd\u3055\u308c\u308b\u9650\u308a\u3001\u4e00\u822c\u7684\u306b\u8a31\u53ef\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u969b\u306b\u306f\u3001\u502b\u7406\u7684\u306a\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306b\u5f93\u3046\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306b\u3064\u3044\u3066\u900f\u660e\u6027\u3092\u6301\u3064\u3053\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u5c0a\u91cd\u3059\u308b\u3053\u3068\u3001\u305d\u3057\u3066\u6b3a\u779e\u7684\u306a\u884c\u70ba\u3092\u907f\u3051\u308b\u3053\u3068\u304c\u542b\u307e\u308c\u307e\u3059\u3002 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>\u3001\u751f\u6210AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e3b\u8981\u306a\u63d0\u4f9b\u8005\u306f\u3001\u5f7c\u3089\u306e\u4e2d\u3067\u306e\u8cac\u4efb\u3042\u308b\u502b\u7406\u7684\u306a\u30dc\u30c3\u30c8\u306e\u4f7f\u7528\u306e\u91cd\u8981\u6027\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002 <a href=\"https:\/\/brainpod.ai\/brain-pod-ai-help-center\/\" target=\"_blank\" rel=\"noopener\">\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a> \u3084 <a href=\"https:\/\/brainpod.ai\/whitelabel-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\u30db\u30ef\u30a4\u30c8\u30e9\u30d9\u30eb\u30d7\u30ed\u30b0\u30e9\u30e0<\/a>.<\/p>\n<h2>6.1 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3068\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/h2>\n<p>Salesforce\u306e\u6700\u5148\u7aefAI\u6280\u8853\u3067\u3042\u308b\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3001\u5f93\u696d\u54e1\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u3092\u9769\u65b0\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u304a\u3088\u3073\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\uff08NLU\uff09\u6a5f\u80fd\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u305f\u3053\u308c\u3089\u306e\u4f1a\u8a71\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3001\u97f3\u58f0\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u4eba\u9593\u306e\u3088\u3046\u306a\u5bfe\u8a71\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Einstein Bots\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5e45\u5e83\u3044\u5f37\u529b\u306a\u6a5f\u80fd\u3092\u89e3\u653e\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306eAI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u6a5f\u80fd\u3068\u4f7f\u7528\u4f8b\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059:<\/p>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p>Einstein Bots\u306e\u4e3b\u306a\u7528\u9014\u306e\u4e00\u3064\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u554f\u984c\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c8\u3057\u3001\u88fd\u54c1\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002NLP\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001Einstein 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Bots\u306fHR\u95a2\u9023\u306e\u554f\u3044\u5408\u308f\u305b\u3001IT\u30b5\u30dd\u30fc\u30c8\u3001\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u306b\u95a2\u3057\u3066\u5f93\u696d\u54e1\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u8cea\u554f\u306b\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u5fdc\u7b54\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u3001\u7d44\u7e54\u306e\u77e5\u8b58\u306e\u96c6\u4e2d\u30ea\u30dd\u30b8\u30c8\u30ea\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u60c5\u5831\u3078\u306e\u8fc5\u901f\u306a\u30a2\u30af\u30bb\u30b9\u3092\u53ef\u80fd\u306b\u3057\u3001\u624b\u52d5\u691c\u7d22\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u5c11\u3055\u305b\u307e\u3059\u3002Salesforce\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u5f93\u696d\u54e1\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u9867\u5ba2\u306b\u6b63\u78ba\u3067\u6700\u65b0\u306e\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u4e00\u8cab\u3057\u305f\u4fe1\u983c\u3067\u304d\u308b\u5fdc\u7b54\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n<h3>\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306f\u4f1a\u8a71\u306e\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u7c21\u5358\u306b\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u3001\u4f1a\u8b70\u3001\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u30b3\u30fc\u30eb\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u30ab\u30ec\u30f3\u30c0\u30fc\u3084\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3055\u308c\u3001\u95a2\u4fc2\u8005\u5168\u54e1\u306b\u3068\u3063\u3066\u52b9\u7387\u7684\u3067\u4fbf\u5229\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30c7\u30fc\u30bf\u53ce\u96c6<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u305f\u308a\u3001\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u305f\u308a\u3001\u5e02\u5834\u8abf\u67fb\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u76ee\u7684\u3067\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u81ea\u7136\u306a\u4f1a\u8a71\u3092\u901a\u3058\u3066\u3001\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u60c5\u5831\u63d0\u4f9b\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3068\u60c5\u5831\u3092\u53ce\u96c6\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4e3b\u306a\u5229\u70b9\u306e\u4e00\u3064\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u3067\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u597d\u307f\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u3001\u30aa\u30d5\u30a1\u30fc\u3001\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306f\u975e\u5e38\u306b\u9069\u5fdc\u6027\u304c\u9ad8\u304f\u3001\u3055\u307e\u3056\u307e\u306aSalesforce\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3067\u304d\u308b\u305f\u3081\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u4ea4\u63db\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3053\u308c\u3089\u306e\u30dc\u30c3\u30c8\u306f\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u3088\u308a\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u3042\u308b\u5fdc\u7b54\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<h2>6.2 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4f8b\u3068\u30c7\u30e2<\/h2>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u529b\u3068\u591a\u69d8\u6027\u3092\u771f\u306b\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u5b9f\u969b\u306e\u4f8b\u3068\u30c7\u30e2\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046:<\/p>\n<h3>\u30a2\u30af\u30e1\u793e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8<\/h3>\n<p>\u30a2\u30af\u30e1\u793e\u306f\u3001 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">AI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc<\/a>\u3068\u3057\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306b\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30dc\u30c3\u30c8\u306f\u4e00\u822c\u7684\u306a\u554f\u984c\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u3001\u88fd\u54c1\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u3055\u3089\u306b\u306f\u8fd4\u91d1\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u62c5\u3092\u5927\u5e45\u306b\u8efd\u6e1b\u3057\u307e\u3059\u3002\u30dc\u30c3\u30c8\u306e\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u3042\u308b\u5fdc\u7b54\u3092\u53d7\u3051\u53d6\u308a\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30c6\u30c3\u30af\u30b8\u30e3\u30a4\u30a2\u30f3\u30c8\u5f93\u696d\u54e1\u30b5\u30dd\u30fc\u30c8\u30dc\u30c3\u30c8<\/h3>\n<p>\u30c6\u30c3\u30af\u30b8\u30e3\u30a4\u30a2\u30f3\u30c8\u306f\u3001\u8457\u540d\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3042\u308a\u3001\u5f93\u696d\u54e1\u306e\u3055\u307e\u3056\u307e\u306a\u5185\u90e8\u30d7\u30ed\u30bb\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u4eba\u4e8b\u95a2\u9023\u306e\u554f\u3044\u5408\u308f\u305b\u304b\u3089IT\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u3053\u306e\u30dc\u30c3\u30c8\u306f\u4e00\u822c\u7684\u306a\u8cea\u554f\u3084\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u30dc\u30c3\u30c8\u306fSalesforce\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u7d71\u5408\u3055\u308c\u3066\u304a\u308a\u3001\u5f93\u696d\u54e1\u306f\u6700\u65b0\u3067\u4e00\u8cab\u3057\u305f\u60c5\u5831\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30e1\u30c7\u30a3\u30ab\u30eb\u30b1\u30a2\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30dc\u30c3\u30c8<\/h3>\n<p>MedicalCare\u306f\u3001\u60a3\u8005\u306e\u305f\u3081\u306e\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u3001Einstein Bot\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u81ea\u7136\u306a\u4f1a\u8a71\u306e\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u3001\u60a3\u8005\u306f\u7c21\u5358\u306b\u4e88\u7d04\u3092\u884c\u3044\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u53d7\u3051\u53d6\u308a\u3001\u65e2\u5b58\u306e\u4e88\u7d04\u3092\u518d\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u307e\u305f\u306f\u30ad\u30e3\u30f3\u30bb\u30eb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30dc\u30c3\u30c8\u306eMedicalCare\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u52b9\u7387\u7684\u3067\u6b63\u78ba\u306a\u4e88\u7d04\u7ba1\u7406\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n<h3>RetailGiant\u88fd\u54c1\u63a8\u5968\u30dc\u30c3\u30c8<\/h3>\n<p>RetailGiant\u306f\u3001\u8457\u540d\u306ae\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001Einstein Bots\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u88fd\u54c1\u63a8\u5968\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u597d\u307f\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u30dc\u30c3\u30c8\u306f\u95a2\u9023\u3059\u308b\u88fd\u54c1\u3001\u30aa\u30d5\u30a1\u30fc\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u6848\u3057\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u58f2\u4e0a\u3092\u5897\u52a0\u3055\u305b\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306e\u4f8b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u3084\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u304a\u3051\u308bEinstein Bots\u306e\u591a\u69d8\u306a\u5fdc\u7528\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3084\u5f93\u696d\u54e1\u30b5\u30dd\u30fc\u30c8\u304b\u3089\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63a8\u5968\u306b\u81f3\u308b\u307e\u3067\u3001\u3053\u308c\u3089\u306eAI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u4f01\u696d\u304c\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u5bfe\u8a71\u3059\u308b\u65b9\u6cd5\u3092\u9769\u65b0\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>Einstein Bots\u306e\u529b\u3092\u76f4\u63a5\u4f53\u9a13\u3059\u308b\u305f\u3081\u306b\u3001\u79c1\u306f\u305c\u3072 <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener\">\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9<\/a>\u3092\u63a2\u7d22\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5b9f\u8df5\u7684\u306a\u5b66\u7fd2\u30ea\u30bd\u30fc\u30b9\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u30c7\u30e2\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Salesforce\u306f\u5305\u62ec\u7684\u306a <a href=\"https:\/\/resources.docs.salesforce.com\/232\/latest\/en-us\/sfdc\/pdf\/salesforce_einstein_implementation_guide.pdf\" target=\"_blank\" rel=\"noopener\">Einstein Bots Cookbook<\/a> \u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306e\u4f1a\u8a71\u578bAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6210\u529f\u88cf\u306b\u5b9f\u88c5\u3057\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u30ec\u30b7\u30d4\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>7. Einstein Bots\u30ea\u30b9\u30c8\uff1aSalesforce\u306e\u30c8\u30c3\u30d7\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h2>\n<p>\u4f01\u696d\u304c\u81ea\u52d5\u5316\u3068AI\u99c6\u52d5\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u529b\u3092\u53d7\u3051\u5165\u308c\u7d9a\u3051\u308b\u4e2d\u3001Salesforce\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u5185\u3067\u306e\u9ad8\u54c1\u8cea\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u9700\u8981\u306f\u6025\u5897\u3057\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u6700\u5148\u7aef\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3042\u308bEinstein Bots\u306f\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u5206\u91ce\u3067\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3068\u3057\u3066\u767b\u5834\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u306f\u3001\u6700\u3082\u4eba\u6c17\u304c\u3042\u308a\u9769\u65b0\u7684\u306aEinstein Bots\u306e\u3044\u304f\u3064\u304b\u3092\u63a2\u308a\u3001\u305d\u308c\u3089\u306e\u30e6\u30cb\u30fc\u30af\u306a\u6a5f\u80fd\u3068\u80fd\u529b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3>7.1 \u4eba\u6c17\u306eEinstein Bots\u3068\u305d\u306e\u6a5f\u80fd<\/h3>\n<p><strong>1. Salesforce Service Cloud Einstein Bot:<\/strong> \u3053\u306eAI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u904b\u55b6\u3092\u52b9\u7387\u5316\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u95a2\u9023\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Salesforce Service Cloud\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u30b1\u30fc\u30b9\u5c65\u6b74\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u8a18\u4e8b\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u305f\u3081\u3001\u52b9\u7387\u7684\u3067\u6b63\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><strong>2. Commerce Cloud\u7528Einstein Bot:<\/strong> \u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306fe\u30b3\u30de\u30fc\u30b9\u30d3\u30b8\u30cd\u30b9\u5411\u3051\u306b\u7279\u5316\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u306e\u65c5\u3092\u901a\u3058\u3066\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u88fd\u54c1\u306e\u63a8\u5968\u3084\u6ce8\u6587\u8ffd\u8de1\u304b\u3089\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u307e\u3067\u3001\u58f2\u4e0a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><strong>3. Marketing Cloud\u7528Einstein Bot:<\/strong> \u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u3068\u3088\u308a\u52b9\u679c\u7684\u306b\u95a2\u308f\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u6d1e\u5bdf\u3001\u597d\u307f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30bf\u30fc\u30b2\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ea\u30fc\u30c9\u751f\u6210\u3068\u80b2\u6210\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<\/p>\n<p><strong>4. \u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8:<\/strong> \u91d1\u878d\u696d\u754c\u3092\u5ff5\u982d\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3053\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9280\u884c\u3001\u4fdd\u967a\u3001\u6295\u8cc7\u95a2\u9023\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u5b89\u5168\u3067\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u91d1\u878d\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u53d6\u5f15\u3092\u652f\u63f4\u3057\u306a\u304c\u3089\u53b3\u683c\u306a\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d7\u30ed\u30c8\u30b3\u30eb\u3092\u9075\u5b88\u3057\u307e\u3059\u3002<\/p>\n<p><strong>5. \u533b\u7642\u5411\u3051\u306e\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8:<\/strong> \u3053\u306e\u5c02\u9580\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u533b\u7642\u30bb\u30af\u30bf\u30fc\u306e\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u307e\u3059\u3002\u4e88\u7d04\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u533b\u7642\u60c5\u5831\u306e\u63d0\u4f9b\u3001\u4fdd\u967a\u95a2\u9023\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u652f\u63f4\u3092\u884c\u3044\u3001HIPAA\u898f\u5236\u3092\u53b3\u5b88\u3057\u3001\u60a3\u8005\u30c7\u30fc\u30bf\u306e\u6a5f\u5bc6\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n<p>\u3053\u308c\u3089\u306f\u6700\u3082\u8457\u540d\u306a\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u4e00\u90e8\u3067\u3059\u304c\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3084\u696d\u754c\u8981\u4ef6\u306b\u5408\u308f\u305b\u305f\u30ab\u30b9\u30bf\u30e0\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u958b\u767a\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3>7.2 \u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u30ec\u30b7\u30d4: \u6210\u529f\u306e\u305f\u3081\u306e\u30ec\u30b7\u30d4<\/h3>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u305f\u3081\u306b\u3001Salesforce\u306f <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">Einstein Bots Cookbook<\/a>, \u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u30d2\u30f3\u30c8\u3001\u30c6\u30af\u30cb\u30c3\u30af\u306e\u5305\u62ec\u7684\u306a\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u30ad\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u8cb4\u91cd\u306a\u30ea\u30bd\u30fc\u30b9\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u5b8c\u5168\u306a\u6f5c\u5728\u80fd\u529b\u3092\u5f15\u304d\u51fa\u3057\u3001\u6210\u529f\u3057\u305f\u5b9f\u88c5\u3092\u63a8\u9032\u3057\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306e\u305f\u3081\u306e\u30ac\u30a4\u30c9\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u30af\u30c3\u30af\u30d6\u30c3\u30af\u306f\u3001\u4ee5\u4e0b\u3092\u542b\u3080\u5e45\u5e83\u3044\u30c8\u30d4\u30c3\u30af\u3092\u30ab\u30d0\u30fc\u3057\u3066\u3044\u307e\u3059:<\/p>\n<ul>\n<li>\u30dc\u30c3\u30c8\u30c7\u30b6\u30a4\u30f3\u3068\u4f1a\u8a71\u30d5\u30ed\u30fc\u306e\u6700\u9069\u5316<\/li>\n<li>\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3068\u610f\u56f3\u8a8d\u8b58<\/li>\n<li>\u30c7\u30fc\u30bf\u7d71\u5408\u3068\u77e5\u8b58\u7ba1\u7406<\/li>\n<li>\u591a\u8a00\u8a9e\u30dc\u30c3\u30c8\u958b\u767a<\/li>\n<li>\u5206\u6790\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/li>\n<li>\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u53cd\u5fa9<\/li>\n<\/ul>\n<p>\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u30af\u30c3\u30af\u30d6\u30c3\u30af\u306b\u8a18\u8f09\u3055\u308c\u3066\u3044\u308b\u6d1e\u5bdf\u3068\u6226\u7565\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>Salesforce\u304c\u63d0\u4f9b\u3059\u308b\u516c\u5f0f\u30ea\u30bd\u30fc\u30b9\u306b\u52a0\u3048\u3066\u3001\u3044\u304f\u3064\u304b\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u3001\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u30dc\u30c3\u30c8\u306e\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a>Brain Pod AI\u306f\u3001\u591a\u8a00\u8a9eAI\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3001AI\u753b\u50cf\u751f\u6210\u3001AI\u30e9\u30a4\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u5c02\u9580\u3068\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306b\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u3001\u9769\u65b0\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306aAI\u99c6\u52d5\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b9\u30a4\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisPostTitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced business landscape, delivering exceptional customer experiences is paramount for companies striving to stay ahead of the curve. Salesforce&#8217;s cutting-edge einstein bots empower organizations to harness the power of artificial intelligence (AI) and chatbots, revolutionizing customer engagement strategies. These intelligent einstein bots seamlessly integrate with the Salesforce ecosystem, enabling businesses to provide instant, personalized support while streamlining workflows and boosting operational efficiency. By leveraging einstein bots, companies can unlock the full potential of conversational AI, delivering seamless, omnichannel experiences that delight customers and drive business growth. Whether you&#8217;re seeking to automate routine inquiries, provide 24\/7 assistance, or gain invaluable insights into customer behavior, mastering einstein bots is a [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252834,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=252833"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/252833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/252834"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=252833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=252833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=252833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}