{"id":255661,"date":"2025-07-09T22:57:50","date_gmt":"2025-07-10T05:57:50","guid":{"rendered":"https:\/\/messengerbot.app\/essential-kpis-for-support-teams-measuring-performance-and-driving-success-in-customer-service-and-admin-support\/"},"modified":"2025-07-09T22:57:50","modified_gmt":"2025-07-10T05:57:50","slug":"%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%83%81%e3%83%bc%e3%83%a0%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aakpi%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/essential-kpis-for-support-teams-measuring-performance-and-driving-success-in-customer-service-and-admin-support\/","title":{"rendered":"\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u91cd\u8981\u306aKPI\uff1a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u6e2c\u5b9a\u3068\u6210\u529f\u306e\u63a8\u9032"},"content":{"rendered":"<input 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<strong>\u751f\u7523\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI<\/strong> \u305d\u308c\u3068\u3082 <strong>\u30b5\u30dd\u30fc\u30c8KPI\u306e\u4f8b<\/strong> 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\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3092\u7a4d\u6975\u7684\u306b\u652f\u63f4\u3059\u308b\u6642\u9593\u306e\u5272\u5408\u3068\u3001\u5f7c\u3089\u306e\u7dcf\u5229\u7528\u53ef\u80fd\u6642\u9593\u306e\u5272\u5408\u3067\u3059\u3002\u9ad8\u3044\u5229\u7528\u7387\u306f\u52b9\u7387\u7684\u306a\u30b9\u30bf\u30c3\u30d5\u914d\u7f6e\u3092\u793a\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u7387<\/strong>: \u6700\u521d\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u89e3\u6c7a\u3055\u308c\u305f\u554f\u984c\u306e\u5272\u5408\u3067\u3059\u3002\u9ad8\u3044\u5272\u5408\u306f\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u52b9\u679c\u7684\u306a\u554f\u984c\u89e3\u6c7a\u3092\u793a\u5506\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/strong>: \u3088\u308a\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u30c1\u30b1\u30c3\u30c8\u306e\u5272\u5408\u3067\u3059\u3002\u4f4e\u3044\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306e\u5341\u5206\u306a\u80fd\u529b\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u30a2\u30b0\u30ea\u30fc\u30e1\u30f3\u30c8\uff08SLA\uff09\u9075\u5b88<\/strong>: \u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\uff08\u5fdc\u7b54\u6642\u9593\u3084\u89e3\u6c7a\u6642\u9593\u306a\u3069\uff09\u3078\u306e\u9075\u5b88\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9ad8\u3044\u9075\u5b88\u7387\u306f\u4fe1\u983c\u3067\u304d\u308b\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u53cd\u6620\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u7dad\u6301\u7387<\/strong>: \u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u7d9a\u3051\u308b\u9867\u5ba2\u306e\u5272\u5408\u3067\u3059\u3002\u9ad8\u3044\u7dad\u6301\u7387\u306f\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/strong>: \u7570\u306a\u308b\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\uff08\u4f8b\uff1a\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\uff09\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30c1\u30e3\u30cd\u30eb\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u914d\u5206\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2<\/strong>: \u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u6e80\u8db3\u3057\u3066\u3044\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u3057\u3070\u3057\u3070\u3088\u308a\u751f\u7523\u7684\u3067\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u5229\u7528\u72b6\u6cc1<\/strong>: \u9867\u5ba2\u304c\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ea\u30bd\u30fc\u30b9\u3092\u3069\u306e\u304f\u3089\u3044\u5229\u7528\u3057\u3066\u3044\u308b\u304b\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u9ad8\u3044\u5229\u7528\u7387\u306f\u3001\u52b9\u679c\u7684\u306a\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u3092\u793a\u3059\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8<\/strong>: \u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u304b\u304b\u308b\u5e73\u5747\u30b3\u30b9\u30c8\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002\u3053\u306eKPI\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u518d\u63a5\u89e6\u7387<\/strong>: \u540c\u3058\u554f\u984c\u3067\u8907\u6570\u56de\u9023\u7d61\u3092\u53d6\u308b\u9867\u5ba2\u306e\u5272\u5408\u3067\u3059\u3002\u4f4e\u3044\u5272\u5408\u306f\u3001\u6700\u521d\u306e\u63a5\u89e6\u3067\u306e\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u3092\u793a\u5506\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u5fdc\u7b54\u7387<\/strong>: \u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u5fdc\u7b54\u3059\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u8fc5\u901f\u306a\u5fdc\u7b54\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u52b9\u679c<\/strong>: \u81ea\u52d5\u5316\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff08Messenger\u30dc\u30c3\u30c8\u306a\u3069\uff09\u3092\u4f7f\u7528\u3059\u308b\u5834\u5408\u3001\u3053\u306eKPI\u306f\u30dc\u30c3\u30c8\u304c\u4eba\u9593\u306e\u4ecb\u5165\u306a\u3057\u306b\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u3069\u308c\u3060\u3051\u3046\u307e\u304f\u89e3\u6c7a\u3067\u304d\u308b\u304b\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411<\/strong>: \u9867\u5ba2\u304b\u3089\u306e\u5b9a\u6027\u7684\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u5b8c\u4e86\u7387<\/strong>: \u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5b8c\u4e86\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5272\u5408\u3002\u5341\u5206\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u52b9\u679c\u7684\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u6295\u8cc7\u53ce\u76ca\u7387 (ROI)<\/strong>: \u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u6295\u8cc7\u304b\u3089\u5f97\u3089\u308c\u308b\u8ca1\u52d9\u7684\u30ea\u30bf\u30fc\u30f3\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30dd\u30b8\u30c6\u30a3\u30d6\u306aROI\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u53d6\u308a\u7d44\u307f\u304c\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306eKPI\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u55b6\u3092\u5fae\u8abf\u6574\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6700\u7d42\u7684\u306b\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u3055\u3089\u306a\u308b\u60c5\u5831\u3092\u5f97\u308b\u306b\u306f\u3001 <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5354\u4f1a<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">\u30ac\u30fc\u30c8\u30ca\u30fc<\/a> \u3084 <a href=\"https:\/\/www.forrester.com\" target=\"_blank\" rel=\"noopener\">Forrester<\/a>, \u304b\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6307\u6a19\u3068\u50be\u5411\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u6700\u826f\u306eKPI<\/h2>\n<p>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u6700\u9069\u306aKPI\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u8003\u616e\u3059\u3079\u304d\u6700\u3082\u5f71\u97ff\u529b\u306e\u3042\u308bKPI\u306e\u3044\u304f\u3064\u304b\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u7387<\/strong>: \u3053\u306eKPI\u306f\u3001\u6700\u521d\u306e\u3084\u308a\u53d6\u308a\u3067\u89e3\u6c7a\u3055\u308c\u308b\u554f\u984c\u306e\u6570\u3092\u793a\u3059\u305f\u3081\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u5fc5\u8981\u6027\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/strong>: CSAT\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5e78\u798f\u5ea6\u3092\u628a\u63e1\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5e73\u5747\u89e3\u6c7a\u6642\u9593<\/strong>: \u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u7a3c\u50cd\u7387<\/strong>: \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u826f\u3044\u4eba\u54e1\u914d\u7f6e\u306e\u6c7a\u5b9a\u3068\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/strong>: NPS\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u7d39\u4ecb\u306e\u53ef\u80fd\u6027\u3092\u8a55\u4fa1\u3067\u304d\u3001\u3053\u308c\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306eKPI\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3068\u5fe0\u8aa0\u5fc3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u6226\u7565\u306e\u6700\u9069\u5316\u306b\u95a2\u3059\u308b\u3055\u3089\u306a\u308b\u6d1e\u5bdf\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u63a2\u7d22\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%b7%e3%83%bc%e3%83%a0%e3%83%ac%e3%82%b9%e3%81%aa%e3%82%a4%e3%83%b3%e3%82%bf%e3%83%a9%e3%82%af%e3%82%b7%e3%83%a7%e3%83%b3%e3%81%ae%e3%81%9f%e3%82%81%e3%81%aego%e3%83%81%e3%83%a3%e3%83%83%e3%83%88\/\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u6700\u5927\u5316<\/a> \u3084 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%aa%e3%83%b3%e3%83%a9%e3%82%a4%e3%83%b3ai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ab%e3%82%88%e3%82%8b%e9%a1%a7%e5%ae%a2%e3%82%a8%e3%83%b3%e3%82%b2%e3%83%bc%e3%82%b8\/\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5909\u9769<\/a>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/07\/kpis-for-support-teams-335100.avif\" alt=\"\" title=\"\"><\/img><\/p>\n<h2>\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306eKPI\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u7d44\u7e54\u304c\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u52b9\u679c\u3068\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u7279\u5b9a\u306eKPI\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u904b\u7528\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002<\/p>\n<h3>\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI<\/h3>\n<p>\u6280\u8853\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3001KPI\u306f\u5f7c\u3089\u304c\u76f4\u9762\u3059\u308b\u72ec\u81ea\u306e\u8ab2\u984c\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u8abf\u6574\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u91cd\u8981\u306aKPI\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30fc\u30eb\u89e3\u6c7a\u7387 (FCR)<\/strong>: \u3053\u308c\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u6642\u306b\u89e3\u6c7a\u3055\u308c\u305f\u554f\u984c\u306e\u5272\u5408\u3092\u793a\u3057\u3001\u30c1\u30fc\u30e0\u306e\u52b9\u7387\u3092\u53cd\u6620\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5e73\u5747\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a\u6642\u9593<\/strong>: \u3053\u308c\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u7a3c\u50cd\u6642\u9593<\/strong>: \u6280\u8853\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306b\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u4fe1\u983c\u6027\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a> \u306f\u3001\u5fdc\u7b54\u3092\u81ea\u52d5\u5316\u3057\u3001\u89e3\u6c7a\u6642\u9593\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306eKPI\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u6700\u826f\u306eKPI<\/h3>\n<p>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u6700\u9069\u306aKPI\u3092\u7279\u5b9a\u3059\u308b\u306b\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u9867\u5ba2\u6e80\u8db3\u3092\u4fc3\u9032\u3059\u308b\u6307\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u6700\u3082\u52b9\u679c\u7684\u306aKPI\u306e\u3044\u304f\u3064\u304b\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/strong>: \u3053\u306e\u30b9\u30b3\u30a2\u306f\u3001\u9867\u5ba2\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306b\u95a2\u3059\u308b\u76f4\u63a5\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/strong>: \u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u4ed6\u8005\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6<\/strong>: \u5e78\u305b\u306a\u5f93\u696d\u54e1\u306f\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u751f\u3080\u3053\u3068\u304c\u591a\u304f\u3001\u3053\u308c\u304c\u91cd\u8981\u306aKPI\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u7d44\u7e54\u306f <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a> \u3084 <a href=\"https:\/\/www.servicenow.com\" target=\"_blank\" rel=\"noopener\">ServiceNow<\/a> \u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63a2\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c1\u30fc\u30e0\u306eKPI\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c1\u30fc\u30e0\u306e\u91cd\u8981\u306a\u696d\u7e3e\u6307\u6a19\uff08KPI\uff09\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u6210\u529f\u3092\u6e2c\u5b9a\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30c1\u30fc\u30e0\u306e\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5f7c\u3089\u306e\u76ee\u6a19\u3092\u3088\u308a\u5e83\u3044\u7d44\u7e54\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u306e\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306aKPI\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306eKPI<\/h3>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3001KPI\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u306b\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u306b\u5fdc\u3048\u3066\u3044\u308b\u304b\u3092\u8a55\u4fa1\u3059\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059\u3002\u4e3b\u8981\u306a\u6307\u6a19\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593:<\/strong> \u3053\u308c\u306f\u3001\u9867\u5ba2\u304c\u521d\u56de\u306e\u5fdc\u7b54\u3092\u53d7\u3051\u53d6\u308b\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7387:<\/strong> \u3053\u306eKPI\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u89e3\u6c7a\u3055\u308c\u305f\u554f\u984c\u306e\u5272\u5408\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c1\u30fc\u30e0\u306f\u901a\u5e38\u300170%\u4ee5\u4e0a\u306e\u89e3\u6c7a\u7387\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT):<\/strong> \u3053\u306e\u30b9\u30b3\u30a2\u306f\u3001\u53d7\u3051\u305f\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30c1\u30fc\u30e0\u306f\u3001\u3057\u3070\u3057\u307085%\u4ee5\u4e0a\u306e\u30b9\u30b3\u30a2\u3092\u9054\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306eKPI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u30d7\u30ed\u30bb\u30b9\u3092\u6d17\u7df4\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u6700\u7d42\u7684\u306b\u306f\u5fe0\u8aa0\u5fc3\u3068\u7dad\u6301\u7387\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<h3>\u30b5\u30dd\u30fc\u30c8KPI\u306e\u4f8b<\/h3>\n<p>\u30b5\u30dd\u30fc\u30c8KPI\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u306b\u308f\u305f\u308b\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u67a0\u7d44\u307f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u305d\u306e\u4f8b\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u5e73\u5747\u51e6\u7406\u6642\u9593 (AHT):<\/strong> \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u54c1\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089AHT\u3092\u4f4e\u304f\u4fdd\u3064\u3053\u3068\u306f\u3001\u52b9\u7387\u6027\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09:<\/strong> \u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u4ed6\u8005\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9ad8\u3044NPS\u30b9\u30b3\u30a2\u306f\u3001\u5f37\u3044\u9867\u5ba2\u95a2\u4fc2\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2:<\/strong> \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9ad8\u3044\u5f93\u696d\u54e1\u306f\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30c1\u30fc\u30e0\u306f\u3001\u3057\u3070\u3057\u307080%\u4ee5\u4e0a\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2\u3092\u9054\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30b5\u30dd\u30fc\u30c8KPI\u306e\u4f8b\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u6539\u5584\u306e\u4f59\u5730\u3092\u7279\u5b9a\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u5185\u306b\u5353\u8d8a\u6027\u306e\u6587\u5316\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306eKPI\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3084\u308a\u53d6\u308a\u306e\u52b9\u679c\u3068\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u76e3\u8996\u3059\u3079\u304d\u4e3b\u8981\u306aKPI\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u521d\u56de\u5bfe\u5fdc\u89e3\u6c7a\u7387\uff08FCR\uff09<\/strong>: \u3053\u306eKPI\u306f\u3001\u6700\u521d\u306e\u30c1\u30e3\u30c3\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3067\u89e3\u6c7a\u3055\u308c\u305f\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u5272\u5408\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9ad8\u3044FCR\u306f\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u793a\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u5c11\u3055\u305b\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b3\u30f3\u30bf\u30af\u30c8\u30ab\u30a6\u30f3\u30b7\u30eb\u306e\u7814\u7a76\u306b\u3088\u308b\u3068\u3001FCR\u306e\u6539\u5584\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u5e73\u5747\u5fdc\u7b54\u6642\u9593<\/strong>: \u3053\u306e\u6307\u6a19\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u8fc5\u901f\u306a\u5fdc\u7b54\u6642\u9593\u306f\u3001\u3088\u308a\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u76f8\u95a2\u3057\u3066\u3044\u307e\u3059\u3002Zendesk\u306e\u7814\u7a76\u306b\u3088\u308b\u3068\u300110\u5206\u672a\u6e80\u306e\u5fdc\u7b54\u6642\u9593\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30e3\u30c3\u30c8\u306e\u6301\u7d9a\u6642\u9593<\/strong>: \u3053\u306eKPI\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5e73\u5747\u9577\u3055\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9577\u3044\u30c1\u30e3\u30c3\u30c8\u306f\u8907\u96d1\u306a\u554f\u984c\u3092\u793a\u3059\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u904e\u5ea6\u306b\u9577\u3044\u6301\u7d9a\u6642\u9593\u306f\u975e\u52b9\u7387\u3092\u793a\u5506\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u306e\u6301\u7d9a\u6642\u9593\u3068\u89e3\u6c7a\u306e\u8cea\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u3053\u3068\u306f\u3001\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/strong>: \u30c1\u30e3\u30c3\u30c8\u5f8c\u306e\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30b9\u30b3\u30a2\u306f\u901a\u5e38\u3001\u9867\u5ba2\u306b\u4f53\u9a13\u3092\u8a55\u4fa1\u3059\u308b\u3088\u3046\u6c42\u3081\u308b\u5358\u7d14\u306a\u8cea\u554f\u304b\u3089\u5c0e\u304d\u51fa\u3055\u308c\u307e\u3059\u3002\u9ad8\u3044CSAT\u30b9\u30b3\u30a2\u306f\u6210\u529f\u3057\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u53cd\u6620\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u7a3c\u50cd\u7387<\/strong>: \u3053\u306e\u6307\u6a19\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306b\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3057\u3066\u3044\u308b\u6642\u9593\u306e\u5272\u5408\u3068\u30a2\u30a4\u30c9\u30eb\u6642\u9593\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u3053\u306e\u5272\u5408\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u304c\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u30dc\u30ea\u30e5\u30fc\u30e0<\/strong>: \u30c1\u30e3\u30c3\u30c8\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304b\u3089\u751f\u6210\u3055\u308c\u308b\u30c1\u30b1\u30c3\u30c8\u306e\u6570\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u50be\u5411\u3084\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u304a\u3051\u308b\u6539\u5584\u306e\u53ef\u80fd\u6027\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387<\/strong>: \u3053\u306eKPI\u306f\u3001\u3088\u308a\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u30c1\u30e3\u30c3\u30c8\u306e\u5272\u5408\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u304c\u9ad8\u3044\u5834\u5408\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8ffd\u52a0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u308b\u304b\u3001\u5bfe\u51e6\u3059\u3079\u304d\u7e70\u308a\u8fd4\u3057\u306e\u554f\u984c\u304c\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a> \u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316\u3057\u3001\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u5831\u544a\u306b\u3088\u308b\u3068\u30012025\u5e74\u307e\u3067\u306b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e75%\u304cAI\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u542b\u3080\u3053\u3068\u3067\u3001\u5fdc\u7b54\u6642\u9593\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<h2>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/h2>\n<p>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI\u306e\u305f\u3081\u306e\u69cb\u9020\u5316\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8ffd\u8de1\u304c\u52b9\u7387\u5316\u3055\u308c\u3001\u5168\u4f53\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u8003\u616e\u3059\u3079\u304d\u30b7\u30f3\u30d7\u30eb\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19<\/strong>: FCR\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u3001CSAT\u306a\u3069\u306e\u91cd\u8981\u306a\u6307\u6a19\u3092\u5b9a\u7fa9\u3057\u3066\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5831\u544a\u983b\u5ea6<\/strong>: \u3053\u308c\u3089\u306e\u6307\u6a19\u304c\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u30ec\u30d3\u30e5\u30fc\u3055\u308c\u308b\u304b\u3092\u78ba\u7acb\u3057\u307e\u3059\u2014\u6bce\u65e5\u3001\u6bce\u9031\u3001\u307e\u305f\u306f\u6bce\u6708\u3002<\/li>\n<li><strong>\u76ee\u6a19\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/strong>: \u5404KPI\u306b\u5bfe\u3057\u3066\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u6539\u5584\u52aa\u529b\u3092\u5c0e\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30e1\u30ab\u30cb\u30ba\u30e0<\/strong>: \u9867\u5ba2\u3068\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4e21\u65b9\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u88c5\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6d17\u7df4\u3055\u305b\u307e\u3059\u3002<\/li>\n<li><strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u958b\u767a<\/strong>: KPI\u306e\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3001\u7279\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7387\u306e\u3088\u3046\u306a\u6307\u6a19\u306b\u5bfe\u3057\u3066\u8ffd\u52a0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/free-trial-offer\/\">\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a> \u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u3001\u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/07\/kpis-for-support-teams-421494.png\" alt=\"\" title=\"\"><\/img><\/p>\n<h2>\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306eKPI\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306eKPI\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u52b9\u7387\u7684\u306b\u904b\u55b6\u3055\u308c\u308b\u3053\u3068\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u7ba1\u7406\u6a5f\u80fd\u306e\u52b9\u679c\u3068\u305d\u308c\u304c\u5168\u4f53\u306e\u30d3\u30b8\u30cd\u30b9\u904b\u55b6\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u8003\u616e\u3059\u3079\u304d\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306aKPI\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u5fdc\u7b54\u6642\u9593:<\/strong> \u3053\u308c\u306f\u3001\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u304c\u554f\u3044\u5408\u308f\u305b\u3084\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5fdc\u7b54\u3059\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30bf\u30b9\u30af\u5b8c\u4e86\u7387:<\/strong> \u3053\u306eKPI\u306f\u3001\u6307\u5b9a\u3055\u308c\u305f\u6642\u9593\u67a0\u5185\u306b\u5b8c\u4e86\u3057\u305f\u30bf\u30b9\u30af\u306e\u5272\u5408\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u9ad8\u3044\u5b8c\u4e86\u7387\u306f\u3001\u52b9\u679c\u7684\u306a\u6642\u9593\u7ba1\u7406\u3068\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3092\u53cd\u6620\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT):<\/strong> \u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3082\u7126\u70b9\u3092\u5f53\u3066\u308b\u3079\u304d\u3067\u3059\u3002\u5b9a\u671f\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u901a\u3058\u3066\u3001\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30e9\u30fc\u7387:<\/strong> \u3053\u306e\u6307\u6a19\u306f\u3001\u7ba1\u7406\u30bf\u30b9\u30af\u306b\u304a\u3051\u308b\u30a8\u30e9\u30fc\u306e\u983b\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30a8\u30e9\u30fc\u7387\u304c\u4f4e\u3044\u307b\u3069\u3001\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u306e\u6b63\u78ba\u6027\u3068\u4fe1\u983c\u6027\u304c\u9ad8\u3044\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u5229\u7528\u7387:<\/strong> \u3053\u308c\u306f\u3001\u7ba1\u7406\u30b9\u30bf\u30c3\u30d5\u304c\u751f\u7523\u7684\u306a\u30bf\u30b9\u30af\u306b\u8cbb\u3084\u3059\u6642\u9593\u306e\u5272\u5408\u3068\u3001\u5f7c\u3089\u306e\u7dcf\u5229\u7528\u53ef\u80fd\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u306e\u7387\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u914d\u5206\u304c\u6539\u5584\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI\u306e\u4f8b<\/h3>\n<p>\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bKPI\u306e\u9069\u7528\u3092\u793a\u3059\u305f\u3081\u306b\u3001\u3044\u304f\u3064\u304b\u306e\u5b9f\u7528\u7684\u306a\u4f8b\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\uff1a<\/strong> \u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u30015\u5206\u672a\u6e80\u306eFRT\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li><strong>\u5e73\u5747\u89e3\u6c7a\u6642\u9593\uff08ART\uff09\uff1a<\/strong> \u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u300124\u6642\u9593\u672a\u6e80\u306eART\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li><strong>\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\uff08FCR\uff09\uff1a<\/strong> \u52b9\u679c\u7684\u306a\u554f\u984c\u89e3\u6c7a\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u300170%\u4ee5\u4e0a\u306eFCR\u7387\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<li><strong>\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\uff1a<\/strong> \u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u305f\u3081\u306b\u3001CES\u306e\u524a\u6e1b\u306b\u52aa\u3081\u307e\u3057\u3087\u3046\u3002<\/li>\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528:<\/strong> \u9867\u5ba2\u306b\u529b\u3092\u4e0e\u3048\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u306b\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u5229\u7528\u3092\u4fc3\u9032\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/free-trial-offer\/\">\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI<\/a>, \u7d44\u7e54\u306f\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5f37\u5316\u3057\u3001\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2>\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306eKPI\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u52b9\u7387\u6027\u3001\u52b9\u679c\u6027\u3001\u5168\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u7d44\u7e54\u304c\u6539\u5584\u306e\u4f59\u5730\u3092\u7279\u5b9a\u3057\u3001\u7ba1\u7406\u30c1\u30fc\u30e0\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u306b\u6cbf\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u91cd\u8981\u306aKPI\u3067\u3059:<\/p>\n<ol>\n<li><strong>\u5e73\u5747\u30bf\u30b9\u30af\u5b8c\u4e86\u6642\u9593<\/strong>: \u3053\u306eKPI\u306f\u3001\u7ba1\u7406\u30bf\u30b9\u30af\u3092\u5b8c\u4e86\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5e73\u5747\u304c\u4f4e\u3044\u307b\u3069\u3001\u52b9\u7387\u6027\u3068\u52b9\u679c\u7684\u306a\u6642\u9593\u7ba1\u7406\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30a8\u30e9\u30fc\u30ec\u30fc\u30c8<\/strong>: \u7ba1\u7406\u30bf\u30b9\u30af\u306b\u304a\u3051\u308b\u30a8\u30e9\u30fc\u306e\u6570\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f5c\u696d\u306e\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30a8\u30e9\u30fc\u7387\u304c\u4f4e\u3044\u307b\u3069\u3001\u6b63\u78ba\u6027\u3068\u7d30\u90e8\u3078\u306e\u6ce8\u610f\u304c\u9ad8\u3044\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30ea\u30bd\u30fc\u30b9\u306e\u6d3b\u7528<\/strong>: \u3053\u306eKPI\u306f\u3001\u30ea\u30bd\u30fc\u30b9\uff08\u4eba\u7684\u3001\u8ca1\u52d9\u7684\u3001\u6280\u8853\u7684\uff09\u304c\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u304b\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u9ad8\u3044\u30ea\u30bd\u30fc\u30b9\u6d3b\u7528\u306f\u3001\u6700\u9069\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30b3\u30b9\u30c8\u52b9\u679c\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u51fa\u5f35\u304a\u3088\u3073\u7d4c\u8cbb\u5831\u544a\u66f8\u51e6\u7406\u6642\u9593<\/strong>: \u3053\u308c\u306f\u3001\u51fa\u5f35\u304a\u3088\u3073\u7d4c\u8cbb\u5831\u544a\u66f8\u3092\u51e6\u7406\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3001\u7ba1\u7406\u306e\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u3092\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5e73\u5747\u5fdc\u7b54\u6642\u9593<\/strong>: \u3053\u306eKPI\u306f\u3001\u7ba1\u7406\u30b9\u30bf\u30c3\u30d5\u304c\u554f\u3044\u5408\u308f\u305b\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5fdc\u7b54\u3059\u308b\u304b\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u6539\u5584\u3055\u308c\u3001\u5168\u4f53\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8a55\u4fa1KPI<\/strong>: \u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u7ba1\u7406\u30b5\u30dd\u30fc\u30c8\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<li><strong>\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u306e\u30b5\u30a4\u30af\u30eb\u30bf\u30a4\u30e0<\/strong>: \u3053\u306eKPI\u306f\u3001\u7279\u5b9a\u306e\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u304b\u3089\u7d42\u4e86\u307e\u3067\u5b8c\u4e86\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u7dcf\u6642\u9593\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30b5\u30a4\u30af\u30eb\u30bf\u30a4\u30e0\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u3067\u3001\u52b9\u7387\u304c\u5411\u4e0a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u53d6\u5f15\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8<\/strong>: \u3053\u308c\u306f\u3001\u5404\u7ba1\u7406\u53d6\u5f15\u306b\u304b\u304b\u308b\u7dcf\u30b3\u30b9\u30c8\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u306e\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u7684\u306a\u4e88\u7b97\u3084\u30ea\u30bd\u30fc\u30b9\u914d\u5206\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li><strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/strong>: \u7ba1\u7406\u30c1\u30fc\u30e0\u5185\u306e\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u58eb\u6c17\u3084\u751f\u7523\u6027\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5168\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/li>\n<li><strong>\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u76e3\u67fb\u30b9\u30b3\u30a2<\/strong>: \u5b9a\u671f\u7684\u306a\u76e3\u67fb\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30c1\u30a7\u30c3\u30af\u306f\u3001\u884c\u653f\u30d7\u30ed\u30bb\u30b9\u304c\u898f\u5236\u3084\u57fa\u6e96\u306b\u5f93\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u7d44\u7e54\u306e\u6574\u5408\u6027\u3092\u7dad\u6301\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3053\u308c\u3089\u306eKPI\u3092\u884c\u653f\u30b5\u30dd\u30fc\u30c8\u6226\u7565\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u5411\u4e0a\u3068\u7d44\u7e54\u306e\u76ee\u6a19\u3068\u306e\u3088\u308a\u826f\u3044\u6574\u5408\u6027\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u3055\u3089\u306a\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u3001 <a href=\"https:\/\/www.iaap-hq.org\/\" target=\"_blank\" rel=\"noopener\">\u56fd\u969b\u884c\u653f\u5c02\u9580\u5bb6\u5354\u4f1a\uff08IAAP\uff09<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/www.asaporg.com\/\" target=\"_blank\" rel=\"noopener\">\u30a2\u30e1\u30ea\u30ab\u884c\u653f\u5c02\u9580\u5bb6\u5354\u4f1a\uff08ASAP\uff09<\/a>, \u304b\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u53c2\u7167\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306f\u884c\u653f\u306e\u5353\u8d8a\u6027\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<h3>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI\u306e\u4f8b<\/h3>\n<p>\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u306f\u3001\u5f7c\u3089\u306e\u72ec\u81ea\u306e\u6a5f\u80fd\u3092\u53cd\u6620\u3057\u305f\u7279\u5b9a\u306eKPI\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u52b9\u679c\u7684\u306aKPI\u306e\u4f8b\u3067\u3059\u3002<\/p>\n<ol>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593<\/strong>: \u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u826f\u597d\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u7387<\/strong>: \u3053\u306eKPI\u306f\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u3067\u89e3\u6c7a\u3055\u308c\u305f\u554f\u984c\u306e\u5272\u5408\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u89e3\u6c7a\u7387\u304c\u9ad8\u3044\u307b\u3069\u3001\u52b9\u679c\u7684\u306a\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/strong>: \u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e\u8abf\u67fb\u3092\u901a\u3058\u3066\u53ce\u96c6\u3055\u308c\u305f\u3053\u306e\u30b9\u30b3\u30a2\u306f\u3001\u53d7\u3051\u305f\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/strong>: \u3053\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u304c\u4ed6\u306e\u4eba\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u3092\u5c0b\u306d\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u30dc\u30ea\u30e5\u30fc\u30e0<\/strong>: \u53d7\u3051\u53d6\u3063\u305f\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u6570\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u7279\u5b9a\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ol>\n<p>\u3053\u308c\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/#features\" target=\"_blank\">\u30b5\u30dd\u30fc\u30c8KPI\u306e\u4f8b<\/a> \u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u8ca2\u732e\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n<h2>\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c1\u30fc\u30e0\u306eKPI\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u9ad8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u52b9\u7387\u6027\u3001\u751f\u7523\u6027\u3001\u5168\u4f53\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306eKPI\u306f\u3001\u30c1\u30fc\u30e0\u304c\u76ee\u6a19\u3084\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3069\u308c\u3060\u3051\u5fdc\u3048\u3066\u3044\u308b\u304b\u3092\u793a\u3059\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u91cd\u8981\u306aKPI\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593:<\/strong> \u3053\u308c\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u6700\u521d\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT):<\/strong> \u3053\u306e\u6307\u6a19\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5f8c\u306e\u8abf\u67fb\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u9ad8\u3044CSAT\u30b9\u30b3\u30a2\u306f\u3001\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u6642\u9593:<\/strong> \u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3067\u3059\u3002\u8fc5\u901f\u306a\u89e3\u6c7a\u6642\u9593\u306f\u3001\u901a\u5e38\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09:<\/strong> \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u3001\u9867\u5ba2\u304c\u4ed6\u306e\u4eba\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002<\/li>\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u30dc\u30ea\u30e5\u30fc\u30e0:<\/strong> \u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u6570\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f5c\u696d\u8ca0\u8377\u3068\u30c1\u30fc\u30e0\u306e\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306eKPI<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3001\u7279\u5b9a\u306eKPI\u306f\u30c1\u30fc\u30e0\u304c\u6700\u9069\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u5e73\u5747\u51e6\u7406\u6642\u9593 (AHT):<\/strong> \u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u5e73\u5747\u6642\u9593\u3092\u6e2c\u5b9a\u3057\u3001\u901a\u8a71\u6642\u9593\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u542b\u307f\u307e\u3059\u3002<\/li>\n<li><strong>\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\uff08FCR\uff09\uff1a<\/strong> \u3053\u308c\u306f\u3001\u6700\u521d\u306e\u3084\u308a\u53d6\u308a\u3067\u89e3\u6c7a\u3055\u308c\u305f\u554f\u984c\u306e\u5272\u5408\u3092\u793a\u3057\u3001\u30c1\u30fc\u30e0\u306e\u52b9\u679c\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<li><strong>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2:<\/strong> \u5f93\u696d\u54e1\u304c\u5e78\u305b\u3067\u3042\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u304c\u5e78\u305b\u3067\u3042\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306e\u58eb\u6c17\u3084\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n<h3>\u30b5\u30dd\u30fc\u30c8KPI\u306e\u4f8b<\/h3>\n<p>\u5b9f\u88c5\u53ef\u80fd\u306a\u30b5\u30dd\u30fc\u30c8KPI\u306e\u5b9f\u7528\u7684\u306a\u4f8b\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u30b5\u30dd\u30fc\u30c8KPI\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8:<\/strong> \u69cb\u9020\u5316\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306f\u3001\u30c1\u30fc\u30e0\u304cKPI\u3092\u52b9\u679c\u7684\u306b\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u306f\u3001\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u306e\u6307\u6a19\u3092\u542b\u3081\u308b\u3079\u304d\u3067\u3059\u3002<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306eKPI:<\/strong> \u7279\u5b9a\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u304a\u3044\u3066\u3001KPI\u306b\u306f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u5b8c\u4e86\u7387\u3001\u4e88\u7b97\u9075\u5b88\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u6e80\u8db3\u5ea6\u304c\u542b\u307e\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<li><strong>\u751f\u7523\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306eKPI:<\/strong> \u7a3c\u50cd\u6642\u9593\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u5fdc\u7b54\u6642\u9593\u3001\u5909\u66f4\u6210\u529f\u7387\u306a\u3069\u306e\u6307\u6a19\u306f\u3001\u751f\u7523\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u30b7\u30b9\u30c6\u30e0\u306e\u4fe1\u983c\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/essential-kpis-for-support-teams-measuring-performance-and-driving-success-in-customer-service-and-admin-support\/\" data-essbisPostTitle=\"Essential KPIs for Support Teams: Measuring Performance and Driving Success in Customer Service and Admin Support\" data-essbisHoverContainer=\"\"><p>Key Takeaways Understanding KPIs for support teams is vital for enhancing customer satisfaction and operational efficiency. Key metrics like First Response Time and Resolution Time directly impact customer experience and loyalty. Regularly measuring Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) helps gauge the effectiveness of support interactions. Tracking Agent Utilization Rate and Ticket Volume can identify staffing needs and operational trends. Utilizing a structured KPIs for support teams template streamlines performance tracking and drives continuous improvement. In today&#8217;s fast-paced business environment, understanding KPIs for support teams is essential for driving performance and enhancing customer satisfaction. This article delves into the critical metrics that define success in customer service [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":255660,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-255661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/255661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=255661"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/255661\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/255660"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=255661"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=255661"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=255661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}