{"id":258012,"date":"2025-10-21T04:25:49","date_gmt":"2025-10-21T11:25:49","guid":{"rendered":"https:\/\/messengerbot.app\/mastering-customer-service-key-performance-indicators-essential-metrics-examples-and-qualities-for-success\/"},"modified":"2025-10-21T04:25:49","modified_gmt":"2025-10-21T11:25:49","slug":"%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%b8%bb%e8%a6%81%e6%a5%ad%e7%b8%be%e8%a9%95%e4%be%a1%e6%8c%87%e6%a8%99%e3%82%92%e3%83%9e%e3%82%b9%e3%82%bf%e3%83%bc%e3%81%99%e3%82%8b","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ja\/mastering-customer-service-key-performance-indicators-essential-metrics-examples-and-qualities-for-success\/","title":{"rendered":"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u30de\u30b9\u30bf\u30fc\u3059\u308b\uff1a\u6210\u529f\u306e\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3001\u4f8b\u3001\u7279\u6027"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ja\/mastering-customer-service-key-performance-indicators-essential-metrics-examples-and-qualities-for-success\/\" data-essbisposttitle=\"Mastering Customer Service Key Performance Indicators: Essential Metrics, Examples, and Qualities for Success\" data-essbishovercontainer=\"\"><div class=\"key-takeaways-box\">\n<h2>\u4e3b\u306a\u30dd\u30a4\u30f3\u30c8<\/h2>\n<ul>\n<li><strong>KPI\u3092\u7406\u89e3\u3059\u308b:<\/strong> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002.<\/li>\n<li><strong>\u4e3b\u8981\u6307\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b:<\/strong> \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\u306a\u3069\u306e\u91cd\u8981\u306aKPI\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a<\/strong> KPI\u3092\u5b9a\u671f\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u6539\u5584\u306e\u6587\u5316\u304c\u80b2\u307e\u308c\u3001\u30c1\u30fc\u30e0\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u99c6\u52d5\u306e\u610f\u601d\u6c7a\u5b9a:<\/strong> KPI\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30ea\u30bd\u30fc\u30b9\u914d\u5206\u3092\u6700\u9069\u5316\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u4fdd\u6301\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c\u91cd\u8981:<\/strong> \u89e3\u6c7a\u6642\u9593\uff08RT\uff09\u3084\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u76e3\u8996\u3059\u308b\u6307\u6a19\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u306b\u76f4\u63a5\u95a2\u9023\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n<\/div>\n<p>\u4eca\u65e5\u306e\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u74b0\u5883\u3067\u306f\u3001\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059 <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/strong> \uff08KPI\uff09\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u3059\u3079\u3066\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u6210\u529f\u3092\u5b9a\u7fa9\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u306b\u3064\u3044\u3066\u6398\u308a\u4e0b\u3052\u3001KPI\u306e\u91cd\u8981\u6027\u3068\u305d\u308c\u304c\u9867\u5ba2\u4f53\u9a13\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u65b9\u6cd5\u3092\u63a2\u308a\u307e\u3059\u3002\u660e\u78ba\u306a\u4f8b\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <a href=\"\/ja\/customer-service-key-performance-indicators-examples\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u4f8b<\/a>, \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3084\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306a\u3069\u3001\u57fa\u76e4\u3068\u306a\u308b <a href=\"\/ja\/5-cs-of-customer-service\/\">\u3068\u3001<\/a> \u3059\u3079\u3066\u306e\u4ee3\u8868\u8005\u304c\u4f53\u73fe\u3059\u3079\u304d\u3082\u306e\u3002\u3055\u3089\u306b\u3001\u79c1\u305f\u3061\u306f <a href=\"\/ja\/7-keys-of-customer-service\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e7\u3064\u306e\u9375<\/a> \u306e\u6210\u529f\u3068 <a href=\"\/ja\/qualities-of-good-customer-service\/\">\u826f\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u6027<\/a> \u304c\u3053\u308c\u3089\u306eKPI\u306e\u9054\u6210\u306b\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u306b\u3064\u3044\u3066\u3082\u89e6\u308c\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u306e\u7d42\u308f\u308a\u307e\u3067\u306b\u3001\u3042\u306a\u305f\u306f <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/strong> \u3068\u3001\u305d\u308c\u3092\u52b9\u679c\u7684\u306b\u5b9f\u65bd\u3057\u3066\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u5305\u62ec\u7684\u306a\u7406\u89e3\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002.<\/p>\n<h2>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u7406\u89e3<\/h2>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u679c\u3068\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306eKPI\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9069\u5207\u306a\u6307\u6a19\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u5fe0\u8aa0\u5fc3\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306e\u91cd\u8981\u6027<\/h3>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306e\u91cd\u8981\u6027\u306f\u904e\u5c0f\u8a55\u4fa1\u3055\u308c\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3069\u308c\u3060\u3051\u3046\u307e\u304f\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u306a\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6e2c\u5b9a:<\/strong> KPI\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u3001\u78ba\u7acb\u3055\u308c\u305f\u57fa\u6e96\u3084\u76ee\u6a19\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8:<\/strong> \u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u306e\u597d\u307f\u3084\u554f\u984c\u70b9\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ea\u30bd\u30fc\u30b9\u914d\u5206:<\/strong> \u30b3\u30f3\u30bf\u30af\u30c8\u30dc\u30ea\u30e5\u30fc\u30e0\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u9700\u8981\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a<\/strong> KPI\u3092\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u6539\u5584\u306e\u6587\u5316\u304c\u80b2\u307e\u308c\u3001\u30c1\u30fc\u30e0\u304c\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h3>KPI\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/h3>\n<p>\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u306b\u76f4\u63a5\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002KPI\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u30bf\u30a4\u30e0\u30ea\u30fc\u3055:<\/strong> \u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\u3084\u89e3\u6c7a\u6642\u9593\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u304c\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5bfe\u51e6\u3055\u308c\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059\u3002\u8fc5\u901f\u306a\u5fdc\u7b54\u6642\u9593\u306f\u3001\u3088\u308a\u9ad8\u3044\u6e80\u8db3\u5ea6\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u306e\u8cea:<\/strong> \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3084\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f\u3001\u63d0\u4f9b\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u53cd\u6620\u3057\u3066\u3044\u307e\u3059\u3002\u9ad8\u3044\u30b9\u30b3\u30a2\u306f\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u4f53\u9a13\u306b\u6e80\u8db3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<li><strong>\u52aa\u529b\u524a\u6e1b:<\/strong> \u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\u306f\u3001\u9867\u5ba2\u304c\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u304c\u3069\u308c\u307b\u3069\u7c21\u5358\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u52aa\u529b\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u307b\u3069\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u3001\u9867\u5ba2\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u3084\u308a\u53d6\u308a\u3092\u597d\u307f\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8:<\/strong> \u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u5fdc\u7b54\u7387\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u805e\u304b\u308c\u3001\u8a55\u4fa1\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u5168\u4f53\u7684\u306a\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u5fdc\u7b54\u3059\u308b\u3053\u3068\u3067\u3001FRT\u3084CES\u306a\u3069\u306e\u6307\u6a19\u3092\u6539\u5584\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306eKPI\u3092\u5b9a\u671f\u7684\u306b\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/10\/customer-service-key-performance-indicators-403737.jpg\" alt=\"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u7406\u89e3<\/h2>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u904b\u7528\u52b9\u7387\u3001\u5168\u4f53\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306eKPI\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306e\u91cd\u8981\u6027<\/h3>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306eKPI\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306e\u30b3\u30f3\u30d1\u30b9\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5c0e\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u78ba\u7acb\u3055\u308c\u305f\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u5bfe\u3059\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88kpi%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e3%81%a8%e3%83%91%e3%83%95%e3%82%a9%e3%83%bc%e3%83%9e%e3%83%b3%e3%82%b9\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09<\/a> \u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u304c\u3069\u306e\u7a0b\u5ea6\u6e80\u305f\u3055\u308c\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001KPI\u306e\u3088\u3046\u306a <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9kpi%e3%81%ae%e7%bf%92%e5%be%97%ef%bc%9a%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%81%ae%e3%81%9f%e3%82%81\/\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/a> \u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3084\u7d39\u4ecb\u306e\u53ef\u80fd\u6027\u3092\u6e2c\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u3053\u308c\u306f\u9577\u671f\u7684\u306a\u6210\u529f\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002.<\/p>\n<h3>KPI\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/h3>\n<p>KPI\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306f\u904e\u5c0f\u8a55\u4fa1\u3067\u304d\u307e\u305b\u3093\u3002\u4e3b\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u5b9a\u671f\u7684\u306b\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c8\u30ec\u30f3\u30c9\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e4%b8%8d%e6%ba%80%e3%82%92%e6%8c%81%e3%81%a4%e9%a1%a7%e5%ae%a2%e3%81%b8%e3%81%ae%e5%af%be%e5%87%a6%e6%b3%95%e3%82%92%e3%83%9e%e3%82%b9%e3%82%bf%e3%83%bc%e3%81%99%e3%82%8b%e3%81%9f%e3%82%81%e3%81%ae\/\">\u89e3\u7d04\u7387<\/a> \u306f\u3001\u9867\u5ba2\u306e\u96e2\u8131\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u554f\u984c\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001 <strong>\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\uff08CAC\uff09<\/strong> \u3084 <strong>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024 (CLV)<\/strong> \u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u8ca1\u52d9\u7684\u5f71\u97ff\u306b\u3064\u3044\u3066\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306eKPI\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u65b0\u3057\u3044\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u5fe0\u5b9f\u306a\u9867\u5ba2\u57fa\u76e4\u3092\u80b2\u6210\u3057\u307e\u3059\u3002.<\/p>\n<h2>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u7406\u89e3<\/h2>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u3053\u308c\u3089\u306eKPI\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306e\u91cd\u8981\u6027\u306f\u904e\u5c0f\u8a55\u4fa1\u3067\u304d\u305a\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3069\u306e\u7a0b\u5ea6\u5fdc\u3048\u3001\u30cb\u30fc\u30ba\u306b\u5bfe\u51e6\u3057\u3066\u3044\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306e\u91cd\u8981\u6027<\/h3>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3078\u3068\u5c0e\u304f\u30b3\u30f3\u30d1\u30b9\u306e\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f:<\/p>\n<ul>\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3059\u308b:<\/strong> KPI\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u5b9a\u91cf\u7684\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u6e2c\u5b9a\u306f\u3001\u5f37\u307f\u3068\u5f31\u307f\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a:<\/strong> \u4e3b\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3067\u304d\u308b\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u8cac\u4efb\u3092\u4fc3\u9032\u3059\u308b:<\/strong> \u660e\u78ba\u306aKPI\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u5185\u306b\u8cac\u4efb\u306e\u6587\u5316\u304c\u80b2\u307e\u308c\u3001\u5f93\u696d\u54e1\u306f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u57fa\u6e96\u3092\u6e80\u305f\u3059\u304b\u305d\u308c\u3092\u8d85\u3048\u308b\u3088\u3046\u306b\u52d5\u6a5f\u4ed8\u3051\u3089\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u3092\u60c5\u5831\u63d0\u4f9b\u3059\u308b:<\/strong> KPI\u304b\u3089\u5f97\u3089\u308c\u308b\u30c7\u30fc\u30bf\u306f\u3001\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h3>KPI\u304c\u9867\u5ba2\u6e80\u8db3\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/h3>\n<p>KPI\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u3069\u306e\u3088\u3046\u306b\u5f71\u97ff\u3059\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u3069\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306b\u3068\u3063\u3066\u3082\u91cd\u8981\u3067\u3059\u3002KPI\u304c\u9867\u5ba2\u306e\u8a8d\u8b58\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3044\u304f\u3064\u304b\u306e\u65b9\u6cd5\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u5bfe\u5fdc:<\/strong> \u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\u306a\u3069\u306eKPI\u306f\u3001\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u65e9\u304f\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u304b\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002\u8fc5\u901f\u306a\u5fdc\u7b54\u6642\u9593\u306f\u3001\u3088\u308a\u9ad8\u3044\u6e80\u8db3\u5ea6\u3068\u76f8\u95a2\u95a2\u4fc2\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56:<\/strong> \u89e3\u6c7a\u6642\u9593\uff08RT\uff09\u306a\u3069\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u304c\u3069\u308c\u3060\u3051\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3055\u308c\u308b\u304b\u3092\u793a\u3057\u307e\u3059\u3002\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30e1\u30ab\u30cb\u30ba\u30e0:<\/strong> \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3084\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u304b\u3089\u306e\u76f4\u63a5\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u6539\u5584\uff1a<\/strong> KPI\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u9069\u5fdc\u30fb\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u6cbf\u3063\u305f\u3082\u306e\u306b\u4fdd\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h2>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e7\u3064\u306e\u9375\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p>\u7406\u89e3\u3059\u308b\u3053\u3068\u306f <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/strong> \uff08KPI\uff09\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e7\u3064\u306e\u9375\u306f\u3001\u3053\u308c\u3089\u306eKPI\u306b\u6cbf\u3063\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u52b9\u7387\u7684\u3067\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u610f\u5473\u306e\u3042\u308b\u3082\u306e\u306b\u306a\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u9375\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9kpi%e3%81%ae%e7%bf%92%e5%be%97%ef%bc%9a%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%81%ae%e3%81%9f%e3%82%81\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI<\/a> \u305d\u3057\u3066\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002.<\/p>\n<h3>1. \u30c1\u30fc\u30e0\u306e\u5354\u529b<\/h3>\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u3001\u304a\u4e92\u3044\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4e00\u4f53\u611f\u306e\u3042\u308b\u30c1\u30fc\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u306e\u5354\u529b\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u4e00\u8cab\u3057\u305f\u6b63\u78ba\u306a\u60c5\u5831\u3092\u53d7\u3051\u53d6\u308a\u3001\u5168\u4f53\u7684\u306a\u4f53\u9a13\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u5354\u529b\u7684\u306a\u74b0\u5883\u3092\u80b2\u3080\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u6539\u5584\u3057\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>2. \u30a2\u30af\u30c6\u30a3\u30d6\u30ea\u30b9\u30cb\u30f3\u30b0<\/h3>\n<p>\u9867\u5ba2\u306e\u8a71\u3092\u6ce8\u610f\u6df1\u304f\u805e\u304f\u3053\u3068\u306f\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u5f7c\u3089\u306e\u8a00\u8449\u3092\u805e\u304f\u3060\u3051\u3067\u306a\u304f\u3001\u5f7c\u3089\u306e\u611f\u60c5\u3084\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3082\u542b\u307e\u308c\u307e\u3059\u3002\u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u30a2\u30af\u30c6\u30a3\u30d6\u30ea\u30b9\u30cb\u30f3\u30b0\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30c8\u30b3\u30eb\u306b\u30a2\u30af\u30c6\u30a3\u30d6\u30ea\u30b9\u30cb\u30f3\u30b0\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5f7c\u3089\u306e <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u306e\u4f8b<\/strong> \u3088\u308a\u5fdc\u7b54\u6027\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u74b0\u5883\u3092\u4f5c\u308a\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>3. \u95a2\u4fc2\u306e\u69cb\u7bc9<\/h3>\n<p>\u9867\u5ba2\u3068\u306e\u5f37\u3044\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u306f\u3001\u5fe0\u8aa0\u5fc3\u3092\u80b2\u307f\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u904e\u53bb\u306e\u4f1a\u8a71\u3092\u899a\u3048\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u3064\u306a\u304c\u308a\u3092\u611f\u3058\u3055\u305b\u3001\u9867\u5ba2\u306b\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u95a2\u4fc2\u69cb\u7bc9\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e <strong>\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u6e2c\u5b9a\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5074\u9762\u3067\u3059\u3002<\/strong> \u52b9\u679c\u3002.<\/p>\n<h3>4. \u6b63\u76f4\u3055\u3092\u5b9f\u8df5\u3059\u308b<\/h3>\n<p>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u900f\u660e\u6027\u306f\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001\u4f01\u696d\u304c\u30dd\u30ea\u30b7\u30fc\u3001\u4fa1\u683c\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u306b\u3064\u3044\u3066\u7387\u76f4\u3067\u3042\u308b\u3053\u3068\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u6b63\u76f4\u3055\u306f\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u7dad\u6301\u306b\u3064\u306a\u304c\u308a\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9KPI\u306b\u826f\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>5. \u5171\u611f\u3092\u793a\u3059<\/h3>\n<p>\u5171\u611f\u3092\u793a\u3059\u3053\u3068\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u7406\u89e3\u3057\u3001\u5171\u6709\u3059\u308b\u3053\u3068\u3092\u542b\u307f\u307e\u3059\u3002\u5f7c\u3089\u306e\u61f8\u5ff5\u3092\u8a8d\u3081\u3001\u601d\u3044\u3084\u308a\u3092\u6301\u3063\u3066\u5fdc\u7b54\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3053\u308c\u306f\u8a55\u4fa1\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002 <strong>\u4e3b\u8981\u30b5\u30fc\u30d3\u30b9\u6307\u6a19<\/strong>.<\/p>\n<h3>6. \u88fd\u54c1\u77e5\u8b58<\/h3>\n<p>\u63d0\u4f9b\u3055\u308c\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6df1\u3044\u77e5\u8b58\u3092\u6301\u3064\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u62c5\u5f53\u8005\u306f\u6b63\u78ba\u306a\u60c5\u5831\u3068\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3067\u304d\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5f37\u529b\u306a\u88fd\u54c1\u77e5\u8b58\u306f\u3001\u6539\u5584\u3055\u308c\u305f <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306eKPI\u3068\u306f\u4f55\u3067\u3059\u304b<\/strong> \u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3>7. 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src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/10\/customer-service-key-performance-indicators-358775.jpg\" alt=\"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u4e3b\u8981\u696d\u7e3e\u6307\u6a19<\/h2>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u4e3b\u8981\u696d\u7e3e\u6307\u6a19\uff08KPI\uff09\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u3069\u308c\u3060\u3051\u826f\u3044\u304b\u3001\u3069\u3053\u306b\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u304b\u306b\u3064\u3044\u3066\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u7279\u5b9a\u306eKPI\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09<\/h3>\n<p>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3059\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u6e2c\u5b9a\u3059\u308b\u91cd\u8981\u306aKPI\u3067\u3059\u3002FRT\u304c\u77ed\u3044\u307b\u3069\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u793a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7814\u7a76\u306b\u3088\u308b\u3068\u3001\u9867\u5ba2\u306f\u8fc5\u901f\u306a\u5fdc\u7b54\u3092\u671f\u5f85\u3057\u3066\u304a\u308a\u3001\u9045\u5ef6\u306f\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3084\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002FRT\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5fdc\u7b54\u30d7\u30ed\u30bb\u30b9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u7279\u5b9a\u3057\u3001\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>\u89e3\u6c7a\u6642\u9593\uff08RT\uff09<\/h3>\n<p>\u89e3\u6c7a\u6642\u9593\uff08RT\uff09\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u304c\u5831\u544a\u3055\u308c\u3066\u304b\u3089\u5b8c\u5168\u306b\u89e3\u6c7a\u3055\u308c\u308b\u307e\u3067\u306e\u7dcf\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u306eKPI\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u52b9\u679c\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002RT\u304c\u4f4e\u3044\u307b\u3069\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u3001\u9867\u5ba2\u306f\u554f\u984c\u306b\u5bfe\u3059\u308b\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002RT\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30d7\u30ed\u30bb\u30b9\u3092\u6d17\u7df4\u3057\u3001\u62c5\u5f53\u8005\u304c\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u6301\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u4e3b\u8981\u696d\u7e3e\u6307\u6a19<\/h2>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u696d\u52d9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u304c\u3069\u308c\u3060\u3051\u52b9\u679c\u7684\u306b\u6a5f\u80fd\u3057\u3066\u3044\u308b\u304b\u3001\u3069\u3053\u306b\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308b\u304b\u306b\u3064\u3044\u3066\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u7279\u5b9a\u306eKPI\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6226\u7565\u3092\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u5408\u308f\u305b\u3001\u6700\u7d42\u7684\u306b\u306f\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09<\/h3>\n<p>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u306e\u6700\u521d\u306e\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Bot\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u7b54\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u304c\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u652f\u63f4\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h3>\u89e3\u6c7a\u6642\u9593\uff08RT\uff09<\/h3>\n<p>\u89e3\u6c7a\u6642\u9593\uff08RT\uff09\u306f\u3001\u9867\u5ba2\u306e\u554f\u984c\u304c\u5831\u544a\u3055\u308c\u3066\u304b\u3089\u89e3\u6c7a\u3055\u308c\u308b\u307e\u3067\u306e\u7dcf\u6642\u9593\u3092\u6307\u3057\u307e\u3059\u3002\u3053\u306eKPI\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u52b9\u7387\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u89e3\u6c7a\u6642\u9593\u304c\u77ed\u3044\u307b\u3069\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u793a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002RT\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u5171\u901a\u306e\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u89e3\u6c7a\u6642\u9593\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u30d1\u30bf\u30fc\u30f3\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n<h2>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/h2>\n<p>\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9KPI\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3057\u3001\u30c1\u30fc\u30e0\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u69cb\u9020\u5316\u3055\u308c\u305f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u4f01\u696d\u304c\u4e3b\u8981\u306a\u6307\u6a19\u3092\u8996\u899a\u5316\u3057\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8ffd\u8de1\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3063\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u4e3b\u8981\u6307\u6a19\u306e\u8996\u899a\u5316<\/h3>\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u52b9\u679c\u7684\u306b\u8996\u899a\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5408\u81f4\u3057\u305f\u6307\u6a19\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u542b\u3081\u308b\u3079\u304d\u4e00\u822c\u7684\u306a\u6307\u6a19\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059:<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT):<\/strong> \u7279\u5b9a\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09:<\/strong> \u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\uff1a<\/strong> \u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u304b\u3092\u793a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u89e3\u6c7a\u6642\u9593 (RT):<\/strong> \u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u306e\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u8996\u899a\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30c8\u30ec\u30f3\u30c9\u3084\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a> \u3084 <a href=\"https:\/\/www.salesforce.com\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a> \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u3001\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/p>\n<h3>\u6642\u9593\u306e\u7d4c\u904e\u306b\u4f34\u3046\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8ffd\u8de1<\/h3>\n<p>\u6642\u9593\u306e\u7d4c\u904e\u306b\u4f34\u3046\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8ffd\u8de1\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u52b9\u679c\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3092\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3067\u3001\u6b21\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059:<\/p>\n<ul>\n<li>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u6027\u306b\u304a\u3051\u308b\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li>\u904e\u53bb\u306e\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u6226\u7565\u3092\u8abf\u6574\u3057\u3001\u5c06\u6765\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002.<\/li>\n<li>\u30c1\u30fc\u30e0\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u8a2d\u5b9a\u3057\u3001\u3088\u308a\u9ad8\u3044\u57fa\u6e96\u3092\u9054\u6210\u3059\u308b\u3088\u3046\u306b\u5f7c\u3089\u3092\u52d5\u6a5f\u4ed8\u3051\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5206\u6790\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u52b9\u679c\u7684\u306b\u8ffd\u8de1\u3059\u308b\u80fd\u529b\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u3042\u306a\u305f\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u6b21\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9kpi%e3%81%ae%e7%bf%92%e5%be%97%ef%bc%9a%e5%8d%93%e8%b6%8a%e3%81%97%e3%81%9f%e9%a1%a7%e5%ae%a2%e4%bd%93%e9%a8%93%e3%81%ae%e3%81%9f%e3%82%81\/\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a> \u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/mastering-customer-service-key-performance-indicators-essential-metrics-examples-and-qualities-for-success\/\" data-essbisPostTitle=\"Mastering Customer Service Key Performance Indicators: Essential Metrics, Examples, and Qualities for Success\" data-essbisHoverContainer=\"\"><p>Key Takeaways Understand KPIs: Customer service key performance indicators (KPIs) are essential metrics that measure the effectiveness of your customer service efforts and enhance customer satisfaction. Focus on Key Metrics: Important KPIs like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and First Response Time (FRT) provide valuable insights into customer experiences. Continuous Improvement: Regularly tracking KPIs fosters a culture of continuous improvement, enabling teams to enhance service delivery and meet customer expectations. Data-Driven Decisions: Leveraging KPI data helps inform strategic decisions, optimize resource allocation, and ultimately drive customer loyalty and retention. Engagement Matters: Metrics that monitor engagement, such as Resolution Time (RT) and Customer Effort Score (CES), directly correlate [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":258011,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-258012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/258012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=258012"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/258012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/258011"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=258012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=258012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=258012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}