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src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/12\/customer-success-manager-books-450998.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u8a8d\u8a3c\u3068\u30ad\u30e3\u30ea\u30a2\u30d1\u30b9<\/h2>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u306a\u8a8d\u8a3c\u306f\u3069\u308c\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u77ed\u3044\u7b54\u3048: \u3059\u3079\u3066\u306eCSM\u306b\u5bfe\u3057\u3066\u300c\u6700\u9069\u306a\u300d\u8a8d\u8a3c\u306f\u5b58\u5728\u3057\u307e\u305b\u3093\u3002\u30ad\u30e3\u30ea\u30a2\u30ec\u30d9\u30eb\uff08\u30a8\u30f3\u30c8\u30ea\u30fc\u3001\u4e2d\u5805\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09\u3001\u96c7\u7528\u4e3b\u306e\u30b9\u30bf\u30c3\u30af\u3001\u88fd\u54c1\u7279\u6709\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u304b\u3001\u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u6226\u7565\u3068\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u304c\u5fc5\u8981\u304b\u306b\u57fa\u3065\u3044\u3066\u9078\u629e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u8003\u616e\u3059\u3079\u304d\u6700\u3082\u8a8d\u77e5\u3055\u308c\u305f\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u3001Gainsight University\u3001SuccessHACKER\uff08Practical CSM\/CCSM\uff09\u3001HubSpot Academy\u3001Customer Success Association\u306e\u63d0\u4f9b\u3001\u304a\u3088\u3073LinkedIn Learning\u306e\u30bf\u30fc\u30b2\u30c3\u30c8\u30b3\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u30cb\u30fc\u30ba\uff08\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5c02\u9580\u77e5\u8b58\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u8a2d\u8a08\u3001\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3001\u307e\u305f\u306f\u30a8\u30f3\u30c8\u30ea\u30fc\u30ec\u30d9\u30eb\u306e\u57fa\u672c\uff09\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u305d\u308c\u3089\u3092\u6bd4\u8f03\u3057\u3001\u30ab\u30d0\u30fc\u3059\u308b\u30b9\u30ad\u30eb\u3068\u6210\u679c\u3092\u30ea\u30b9\u30c8\u3057\u3001\u76ee\u6a19\u306b\u5408\u3063\u305f\u3082\u306e\u3092\u9078\u3076\u65b9\u6cd5\u3092\u63a8\u5968\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li>\n    <strong>Gainsight University \u2014 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 + \u696d\u754c\u6a19\u6e96\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u304c\u5fc5\u8981\u306a\u5834\u5408\u306b\u6700\u9069<\/strong><\/p>\n<p>\u30ab\u30d0\u30fc\u5185\u5bb9: Gainsight\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u81ea\u52d5\u5316\u3001\u6210\u679c\u30d9\u30fc\u30b9\u306eCS\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068GTM\u306e\u6574\u5408\u6027\u3002Gainsight\u3092\u4f7f\u7528\u3057\u3066\u3044\u308bSaaS\u4f01\u696d\u306eCSM\u3084\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30e9\u30a4\u30ba\u3092\u5b66\u3073\u305f\u3044\u4eba\u306b\u6700\u9069\u3067\u3059\u3002\u6210\u679c\u306b\u306f\u3001\u30d8\u30eb\u30b9\u30b7\u30b0\u30ca\u30eb\u306e\u5b9f\u8df5\u7684\u7406\u89e3\u3001\u4ecb\u5165\u306e\u81ea\u52d5\u5316\u3001\u6a19\u6e96\u7684\u306aCS\u30e1\u30c8\u30ea\u30af\u30b9\uff08TTV\u3001\u89e3\u7d04\u7387\u3001NPS\uff09\u306e\u7fd2\u5f97\u304c\u542b\u307e\u308c\u307e\u3059\u3002Gainsight\u3067\u8a73\u7d30\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002.<\/p>\n<\/li>\n<li>\n    <strong>SuccessHACKER\uff08Practical CSM \/ CCSM\uff09 \u2014 \u6226\u8853\u7684\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u30ad\u30e3\u30ea\u30a2\u306e\u9032\u5c55\u306b\u6700\u9069<\/strong><\/p>\n<p>\u30ab\u30d0\u30fc\u5185\u5bb9\uff1a\u5f79\u5272\u30d9\u30fc\u30b9\u306eCSM\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u63a1\u7528\u3001QBR\u3001\u62e1\u5f35\uff09\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u884c\u52d5\u30b9\u30ad\u30eb\u3002\u500b\u4eba\u8ca2\u732e\u8005\u3084\u3001\u518d\u73fe\u53ef\u80fd\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u30ad\u30e3\u30ea\u30a2\u5fd7\u5411\u306e\u8cc7\u683c\u3092\u6c42\u3081\u308b\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u3002\u6210\u679c\uff1a\u3059\u3050\u306b\u9069\u7528\u3067\u304d\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u9762\u63a5\u6e96\u5099\u304c\u6574\u3063\u305f\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30dd\u30fc\u30c8\u3002.<\/p>\n<\/li>\n<li>\n    <strong>HubSpot Academy \u2014 \u57fa\u790e\u3068\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u8abf\u6574\u306b\u6700\u9069\uff08\u7121\u6599\u30aa\u30d7\u30b7\u30e7\u30f3\uff09<\/strong><\/p>\n<p>\u30ab\u30d0\u30fc\u5185\u5bb9\uff1a\u9867\u5ba2\u4e2d\u5fc3\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u57fa\u672c\u3001\u30b5\u30fc\u30d3\u30b9\u3068\u55b6\u696d\u306e\u8abf\u6574\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\uff0f\u9867\u5ba2\u4e3b\u5c0e\u306e\u6210\u9577\u539f\u5247\u3002\u521d\u671f\u30ad\u30e3\u30ea\u30a2\u306eCSM\u3001SMB\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u5f79\u5272\u3001\u307e\u305f\u306f\u7121\u6599\u306e\u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u5165\u9580\u66f8\u3092\u6c42\u3081\u308b\u4eba\u306b\u6700\u9069\u3002\u6210\u679c\u306b\u306f\u5b9f\u7528\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u3001SMB\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u55b6\u696d\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3051\u308b\u8a8d\u5b9a\u8a3c\u304c\u542b\u307e\u308c\u307e\u3059\u3002.<\/p>\n<\/li>\n<li>\n    <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5354\u4f1a\uff0f\u696d\u754c\u8a8d\u8a3c \u2014 \u57fa\u6e96\u3068\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u691c\u8a3c\u306b\u6700\u9069<\/strong><\/p>\n<p>\u30ab\u30d0\u30fc\u5185\u5bb9\uff1a\u696d\u754c\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u502b\u7406\u3001CS\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u57fa\u6e96\u3001\u5f79\u5272\u7279\u6709\u306e\u8cc7\u683c\u3002\u8a8d\u77e5\u3055\u308c\u305f\u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u8cc7\u683c\u3092\u76ee\u6307\u3057\u3001\u4ef2\u9593\u3068\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30ad\u30f3\u30b0\u3092\u5e0c\u671b\u3059\u308b\u5c02\u9580\u5bb6\u306b\u6700\u9069\u3002.<\/p>\n<\/li>\n<li>\n    <strong>LinkedIn Learning &amp; \u5927\u5b66\u652f\u63f4\u306e\u30b3\u30fc\u30b9 \u2014 \u67d4\u8edf\u306a\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3068\u7279\u5b9a\u306e\u30b9\u30ad\u30eb\u306b\u6700\u9069<\/strong><\/p>\n<p>\u30ab\u30d0\u30fc\u5185\u5bb9\uff1a\u4ea4\u6e09\u3001\u30c7\u30fc\u30bf\u5206\u6790\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0UX\u3001\u9867\u5ba2\u5206\u6790\u3001\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3002\u7279\u5b9a\u306e\u30b9\u30ad\u30eb\u30ae\u30e3\u30c3\u30d7\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3057\u305f\u308a\u3001\u30b3\u30a2\u8a8d\u8a3c\u3092\u88dc\u5b8c\u3059\u308b\u306e\u306b\u6700\u9069\u3002\u6210\u679c\uff1a\u30de\u30a4\u30af\u30ed\u8cc7\u683c\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u6e96\u5099\u304c\u6574\u3063\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001CSM\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e00\u90e8\u306b\u304a\u3051\u308b\u6700\u9069\u5316\u3055\u308c\u305f\u80fd\u529b\u3002.<\/p>\n<\/li>\n<\/ul>\n<p>\u9078\u3073\u65b9: \u8a8d\u8a3c\u3092\u4f01\u696d\u306e\u6280\u8853\u30b9\u30bf\u30c3\u30af\u306b\u5408\u308f\u305b\u308b; \u5165\u9580\u30ec\u30d9\u30eb\u306e\u57fa\u790e\u306b\u306fHubSpot\u307e\u305f\u306fLinkedIn Learning\u3092\u9078\u3076; \u4e2d\u7d1a\u30ec\u30d9\u30eb\u306e\u6226\u8853\u7684\u306a\u53b3\u683c\u3055\u306b\u306fSuccessHACKER\u307e\u305f\u306f\u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u9078\u3076; \u4f01\u696d\u5411\u3051\u306e\u5f79\u5272\u306b\u306fGainsight\u307e\u305f\u306f\u9ad8\u5ea6\u306a\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u30c8\u30e9\u30c3\u30af\u3092\u8ffd\u6c42\u3059\u308b\u3002\u53ef\u80fd\u306a\u9650\u308a\u3001\u77ed\u3044\u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u8a8d\u8a3c\u3092\u7d44\u307f\u5408\u308f\u305b\u3066ROI\u3092\u6700\u5927\u5316\u3059\u308b\u3002.<\/p>\n<h3>\u8a8d\u8a3c\u3068\u7d4c\u9a13: \u8a8d\u8a3c\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u3068\u30ad\u30e3\u30ea\u30a2\u6210\u9577\u306b\u4e0e\u3048\u308b\u5f71\u97ff<\/h3>\n<p>\u8a8d\u8a3c\u306f\u77e5\u8b58\u3092\u691c\u8a3c\u3057\u307e\u3059\u304c\u3001\u7d4c\u9a13\u306f\u5f71\u97ff\u3092\u8a3c\u660e\u3057\u307e\u3059\u3002\u96c7\u7528\u4e3b\u306f\u3001\u5358\u306a\u308b\u8a3c\u660e\u66f8\u3067\u306f\u306a\u304f\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u2014\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u3001\u62e1\u5f35ARR\u306e\u5897\u52a0\u3001\u6587\u66f8\u5316\u3055\u308c\u305f\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u6210\u529f\u3057\u305fQBR\u2014\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002\u3068\u306f\u3044\u3048\u3001\u9069\u5207\u306a\u8a8d\u8a3c\u306f\u6607\u9032\u3092\u52a0\u901f\u3055\u305b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30e9\u30fc\u30cb\u30f3\u30b0\u30bf\u30a4\u30e0\u306e\u77ed\u7e2e:<\/strong> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u8a8d\u8a3c\uff08Gainsight\u3001HubSpot\uff09\u306f\u3001\u904b\u7528\u5b66\u7fd2\u66f2\u7dda\u3092\u77ed\u7e2e\u3057\u3001\u4fa1\u5024\u63d0\u4f9b\u307e\u3067\u306e\u6642\u9593\uff08TTV\uff09\u306e\u6539\u5584\u3092\u3088\u308a\u65e9\u304f\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u518d\u5229\u7528\u53ef\u80fd\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u63d0\u4f9b:<\/strong> \u30d9\u30f3\u30c0\u30fc\u4e2d\u7acb\u306e\u30b3\u30fc\u30b9\uff08SuccessHACKER\u3001\u696d\u754c\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\uff09\u306f\u3001\u3042\u306a\u305f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u5fdc\u3067\u304d\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u5168\u4f53\u3067\u518d\u73fe\u3067\u304d\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u9762\u63a5\u3067\u306e\u4fe1\u983c\u6027\u306e\u5411\u4e0a:<\/strong> \u6226\u8853\u7684\u304a\u3088\u3073\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u8cc7\u683c\u306e\u7d44\u307f\u5408\u308f\u305b\u306f\u3001\u5e45\u5e83\u3055\u3068\u5fdc\u7528\u30b9\u30ad\u30eb\u306e\u4e21\u65b9\u3092\u793a\u3057\u3001\u96c7\u7528\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u3042\u306a\u305f\u304c\u5b9f\u65bd\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d9\u30b9\u30c8\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u5c65\u6b74\u66f8\u3067\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u969b\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li>\n<li><strong>\u6607\u9032\u3092\u53ef\u80fd\u306b\u3059\u308b:<\/strong> \u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u3084\u9ad8\u5ea6\u306aCS\u8a8d\u8a3c\u306f\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u671f\u5f85\u3055\u308c\u308b\u30e1\u30c8\u30ea\u30af\u30b9\u99c6\u52d5\u306e\u6226\u7565\uff08CLTV\u3001\u62e1\u5f35\u7387\uff09\u3092\u30ab\u30d0\u30fc\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u306b\u3088\u308a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u304c\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u30ec\u30d9\u30eb\u3067\u3069\u308c\u3060\u3051\u5897\u3048\u308b\u304b\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u63a8\u5968\u3059\u308b\u5b9f\u8df5\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\uff1a\u521d\u65e5\u304b\u3089\u306e\u6210\u679c\u3092\u6587\u66f8\u5316\u3059\u308b\u3053\u3068\u2014TTV\u306e\u524a\u6e1b\u3001\u56de\u907f\u3055\u308c\u305f\u89e3\u7d04\u3001\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u62e1\u5f35\u5951\u7d04\u2014\u305d\u3057\u3066\u305d\u306e\u8a3c\u62e0\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u8a8d\u8a3c\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002\u7279\u5b9a\u306e\u30ae\u30e3\u30c3\u30d7\uff08\u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u81ea\u52d5\u5316\u3001VoC\uff09\u3092\u57cb\u3081\u308b\u305f\u3081\u306b\u8a8d\u8a3c\u3092\u4f7f\u7528\u3057\u3001\u305d\u308c\u3089\u306e\u6210\u679c\u3092\u793e\u5185\u3067\u516c\u958b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3084\u79c1\u305f\u3061\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a>. 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\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u4f55\u3092\u3059\u308b\u306e\u304b\uff09<\/p>\n<ul>\n<li><strong>\u6210\u679c\u6307\u5411\uff1a<\/strong> \u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u6210\u679c\uff08TTV\u3001ROI\u3001CLTV\uff09\u306b\u88fd\u54c1\u6a5f\u80fd\u3092\u7ffb\u8a33\u3059\u308b\u80fd\u529b\u3002\u79c1\u306f\u6210\u529f\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u8a2d\u5b9a\u3057\u3001\u4fa1\u5024\u3092\u5f97\u308b\u307e\u3067\u306e\u6642\u9593\u3092\u5b9a\u7fa9\u3057\u3001\u6a5f\u80fd\u3092\u6e2c\u5b9a\u53ef\u80fd\u306aKPI\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u307e\u3059\u3002\u4fa1\u5024\u5b9f\u73fe\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3064\u3044\u3066\u306fHBR\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002. <em>\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u66f8\u7c4d \/ \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6982\u5ff5\uff09<\/em><\/li>\n<li><strong>\u95a2\u4fc2\u3068\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u7ba1\u7406:<\/strong> \u4fe1\u983c\u3067\u304d\u308b\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u304a\u3088\u3073\u65e5\u5e38\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001QBR\u3092\u5b9f\u65bd\u3057\u3001\u6226\u7565\u7684\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u66f4\u65b0\u304a\u3088\u3073\u62e1\u5f35\u306e\u305f\u3081\u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30b9\u30dd\u30f3\u30b5\u30fc\u30b7\u30c3\u30d7\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u5b9f\u7528\u7684\u306a\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u89e3\u7d04\u3092\u6e1b\u5c11\u3055\u305b\u3001\u62e1\u5f35\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u63a1\u7528\u8a2d\u8a08:<\/strong> \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u30d9\u30fc\u30b9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u304a\u3088\u3073\u89e3\u7d04\u3092\u6e1b\u5c11\u3055\u305b\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3059\u308b\u63a1\u7528\u306e\u30ea\u30ba\u30e0\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u4f8b\u306f\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a>.<\/li>\n<li><strong>\u88fd\u54c1\u306e\u6d41\u66a2\u3055\u3068\u6280\u8853\u7684\u9069\u6027:<\/strong> \u88fd\u54c1\u306e\u6a5f\u80fd\u3001\u7d71\u5408\u3001API\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u9867\u5ba2\u306e\u305f\u3081\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u518d\u73fe\u3057\u3001\u88fd\u54c1\/\u30b5\u30dd\u30fc\u30c8\u3068\u5354\u529b\u3057\u3066\u30d6\u30ed\u30c3\u30ab\u30fc\u3092\u89e3\u6c7a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30c7\u30fc\u30bf\u30ea\u30c6\u30e9\u30b7\u30fc\u3068\u5206\u6790:<\/strong> \u5065\u5eb7\u30b9\u30b3\u30a2\u3092\u69cb\u7bc9\u3057\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u30b3\u30db\u30fc\u30c8\u5206\u6790\u3092\u884c\u3044\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u89e3\u7d04\u3092\u4e88\u6e2c\u3057\u3001\u62e1\u5f35\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u591a\u304f\u306e\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u3067\u5f37\u8abf\u3055\u308c\u3066\u3044\u308b\u30b9\u30ad\u30eb\u3067\u3059\u3002.<\/li>\n<li><strong>\u30d7\u30ed\u30bb\u30b9\u3068\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u5b9f\u884c:<\/strong> \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u62e1\u5f35\u3001\u66f4\u65b0\u3001\u30ea\u30b9\u30af\u8efd\u6e1b\u306e\u305f\u3081\u306e\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u8a2d\u8a08\u3057\u3001\u5f71\u97ff\u3092\u62e1\u5927\u3059\u308b\u305f\u3081\u306b\u30c8\u30ea\u30ac\u30fc\u3068\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5b9f\u8df5\u7684\u306a\u884c\u52d5\u30b9\u30ad\u30eb<\/p>\n<ul>\n<li>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30d5\u30a1\u30b7\u30ea\u30c6\u30fc\u30b7\u30e7\u30f3\uff1a\u52b9\u679c\u7684\u306aQBR\u3092\u5b9f\u65bd\u3057\u3001\u7d4c\u55b6\u8005\u306bROI\uff0fPOV\u3092\u63d0\u793a\u3057\u3001\u660e\u78ba\u306a\u6210\u529f\u8a08\u753b\u3068\u30e1\u30fc\u30eb\u306e\u30ea\u30ba\u30e0\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li>\u4ea4\u6e09\u3068\u5546\u696d\u7684\u6d1e\u5bdf\uff1a\u66f4\u65b0\u3092\u5f71\u97ff\u3057\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u30b7\u30b0\u30ca\u30eb\u3092\u7279\u5b9a\u3057\u3001\u62e1\u5f35\u306e\u52d5\u304d\u306b\u304a\u3044\u3066\u55b6\u696d\u3068\u9023\u643a\u3057\u307e\u3059\u3002.<\/li>\n<li>\u5171\u611f\u3068\u9867\u5ba2\u64c1\u8b77\uff1aVoC\u3092\u53ce\u96c6\u3057\u3001\u88fd\u54c1\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u9867\u5ba2\u306e\u5185\u90e8\u306e\u58f0\u3068\u3057\u3066\u884c\u52d5\u3057\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u512a\u5148\u4e8b\u9805\u3092\u5f62\u4f5c\u308a\u307e\u3059\u3002.<\/li>\n<li>\u554f\u984c\u89e3\u6c7a\u3068\u512a\u5148\u9806\u4f4d\u4ed8\u3051\uff1a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u30c8\u30ea\u30a2\u30fc\u30b8\u3057\u3001\u77ed\u671f\u7684\u306a\u4fee\u6b63\u3068\u88fd\u54c1\u5909\u66f4\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u3001\u9ad8\u5f71\u97ff\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u512a\u5148\u3057\u307e\u3059\u3002.<\/li>\n<li>\u6642\u9593\u7ba1\u7406\u3068\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\uff1a\u30d3\u30b8\u30cd\u30b9\u306e\u5e33\u7c3f\u3092\u7ba1\u7406\u3057\u3001\u53cd\u5fdc\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u7a4d\u6975\u7684\u306a\u4fa1\u5024\u63d0\u4f9b\u6d3b\u52d5\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u3001\u71c3\u3048\u5c3d\u304d\u3092\u9632\u304e\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30c4\u30fc\u30eb\u3068\u81ea\u52d5\u5316\u30b9\u30ad\u30eb<\/p>\n<ul>\n<li>CS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u719f\u7df4\u5ea6\uff1a\u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u306e\u305f\u3081\u306e\u9867\u5ba2\u6210\u529f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08Gainsight\uff0fTotango\u306e\u6982\u5ff5\u306f\u591a\u304f\u306e\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u63a8\u85a6\u306b\u767b\u5834\u3057\u307e\u3059\uff09\u3002.<\/li>\n<li>CRM\u3068\u5206\u6790\uff1aSalesforce\u307e\u305f\u306f\u540c\u69d8\u306e\u3082\u306e\u3001Mixpanel\uff0fAmplitude\u3001\u5831\u544a\u7528\u306eBI\u30c4\u30fc\u30eb\u3002.<\/li>\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\uff1a\u81ea\u52d5\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u901a\u77e5\u3001\u66f4\u65b0\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u2014\u79c1\u306fMessenger Bot\u3092\u4f7f\u7528\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u30b9\u30b1\u30fc\u30eb\u3057\u3001\u591a\u8a00\u8a9e\u306e\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3092\u9001\u4fe1\u3057\u3001\u30a6\u30a7\u30d6\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3067\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b7\u30b0\u30ca\u30eb\u3092\u30ad\u30e3\u30c3\u30c1\u3057\u3066\u4fdd\u6301\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%bf%e3%82%a4%e3%83%97-crm%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae5c-%e3%83%88%e3%83%83%e3%83%97%e9%a1%a7%e5%ae%a2\/\">\u9867\u5ba2\u81ea\u52d5\u5316\u30ac\u30a4\u30c9<\/a> \u7d71\u5408\u30d1\u30bf\u30fc\u30f3\u306b\u3064\u3044\u3066\u3002.<\/li>\n<li>\u30b3\u30f3\u30c6\u30f3\u30c4\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c02\u9580\u5bb6\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u304b\u3089\u5f97\u305f\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u6210\u529f\u8a08\u753b\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u7cbe\u901a\u3057\u305f\u30de\u30a4\u30f3\u30c9\u30bb\u30c3\u30c8\uff08\u7fd2\u5f97\u3059\u3079\u304dKPI\uff09\uff1a\u89e3\u7d04\u7387\u3001\u66f4\u65b0\u7387\u3001\u62e1\u5f35\u7387\u3001NPS\/CSAT\u3001\u4fa1\u5024\u63d0\u4f9b\u307e\u3067\u306e\u6642\u9593\uff08TTV\uff09\u3001\u88fd\u54c1\u306e\u63a1\u7528\u3001CLTV\u3002\u3053\u308c\u3089\u306f\u3001\u65e5\u3005\u306eCSM\u6d3b\u52d5\u3092\u3088\u308a\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u7d50\u3073\u3064\u3051\u308b\u30e1\u30c8\u30ea\u30af\u30b9\u3067\u3059\u3002.<\/p>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u4f55\u3092\u3059\u308b\u306e\u304b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u306f\u4f55\u304b - 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href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n<p>\u30b9\u30ad\u30eb\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u63a8\u5968\u8aad\u66f8<\/p>\n<ul>\n<li><strong>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong> \u5b9f\u8df5\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u304b\u3089 <em>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c02\u9580\u5bb6\u30cf\u30f3\u30c9\u30d6\u30c3\u30af<\/em> \u304a\u3088\u3073\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8 (<a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%a8%e3%81%af%e4%bd%95%e3%82%92%e6%84%8f%e5%91%b3%e3%81%99%e3%82%8b%e3%81%ae%e3%81%8b%e3%82%92%e6%98%8e\/\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7<\/a>).<\/li>\n<li><strong>\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3068\u5206\u6790:<\/strong> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30ac\u30a4\u30c9\uff08Gainsight\u306e\u8cc7\u6599\uff09\u3084\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30ea\u30b9\u30af\u30e2\u30c7\u30ea\u30f3\u30b0\u3092\u6271\u3063\u305f\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306e\u6280\u8853\u7ae0\u3092\u8aad\u3080\u3002.<\/li>\n<li><strong>QBR\u3068\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30a2\u30e9\u30a4\u30e1\u30f3\u30c8:<\/strong> \u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306e\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3092\u7814\u7a76\u3057\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e6%8e%a1%e7%94%a8%e6%88%a6%e7%95%a5-5%e6%ae%b5%e9%9a%8e%e3%81%ae%e6%8e%a1%e7%94%a8%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9-4%e3%81%a4%e3%81%ae%e6%8e%a1%e7%94%a8%e8%80%85%e3%82%bf\/\">\u9867\u5ba2\u63a1\u7528\u6226\u7565\u30ac\u30a4\u30c9<\/a> \u304b\u3089\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u3068\u306e\u4f1a\u8a71\u3092\u69cb\u6210\u3059\u308b\u3002.<\/li>\n<\/ul>\n<p>\u5b66\u7fd2\u3092\u52a0\u901f\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u8aad\u307f\u3084\u3059\u3044\u6226\u8853\u7684\u306a\u30c6\u30ad\u30b9\u30c8\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u306a\u672c\u30842022\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u306e\u30ea\u30b9\u30c8\uff09\u3092\u5b9f\u8df5\u7684\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\uff1a\u5c0f\u898f\u6a21\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u66f8\u7c4d\u3092\u904b\u55b6\u3057\u3001\u56db\u534a\u671f\u3054\u3068\u306b1\u56de\u306eQBR\u3092\u5b9f\u65bd\u3057\u3001\u7d50\u679c\u3092\u516c\u958b\u3057\u307e\u3059\u3002\u305d\u306e\u7d44\u307f\u5408\u308f\u305b\u2014\u5b9f\u8df5\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u3092\u8aad\u307f\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u306f\u8aad\u3080\u306e\u3082\u5b9f\u88c5\u3059\u308b\u306e\u3082\u697d\u3057\u3044\uff09\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u51fa\u3059\u3053\u3068\u3067\u2014\u7406\u8ad6\u3092\u6607\u9032\u53ef\u80fd\u306a\u6210\u679c\u306b\u5909\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u304c\u3069\u308c\u304f\u3089\u3044\u304b\u3092\u9032\u3081\u308b\u306b\u3064\u308c\u3066\u7b54\u3048\u308b\u624b\u52a9\u3051\u3092\u3057\u307e\u3059\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/12\/customer-success-manager-books-226796.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u5831\u916c\u3068\u30ad\u30e3\u30ea\u30a2\u53ce\u5165<\/h2>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u3057\u3066\u591a\u304f\u306e\u304a\u91d1\u3092\u7a3c\u3050\u3053\u3068\u306f\u3067\u304d\u307e\u3059\u304b\uff1f<\/h3>\n<p>\u306f\u3044 \u2014 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u3057\u3066\u591a\u304f\u306e\u304a\u91d1\u3092\u7a3c\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u7d66\u4e0e\u306f\u7d4c\u9a13\u30ec\u30d9\u30eb\u3001\u4f1a\u793e\u306e\u898f\u6a21\u3001\u696d\u754c\u3001\u5730\u7406\u3001\u5f79\u5272\u306e\u7bc4\u56f2\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002\u8cac\u4efb\u306e\u7bc4\u56f2\uff08SMB\u5bfe\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u30d3\u30b8\u30cd\u30b9\u66f8\u7c4d\uff09\u3001\u30af\u30a9\u30fc\u30bf\u307e\u305f\u306f\u62e1\u5f35\u696d\u52d9\u3001\u5f79\u5272\u306b\u682a\u5f0f\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306b\u3088\u3063\u3066\u3001\u5408\u8a08\u5831\u916c\u304c\u5909\u308f\u308b\u306e\u3092\u898b\u3066\u304d\u307e\u3057\u305f\u3002.<\/p>\n<p>\u5178\u578b\u7684\u306a\u7d66\u4e0e\u7bc4\u56f2\uff08\u57fa\u672c\u7d66\u3001\u6982\u7b97\uff09\uff1a<\/p>\n<ul>\n<li>\u30a8\u30f3\u30c8\u30ea\u30fc\u30ec\u30d9\u30eb CSM \/ \u30b8\u30e5\u30cb\u30a2: $55,000\u2013$80,000<\/li>\n<li>\u30df\u30c3\u30c9\u30ec\u30d9\u30eb CSM \/ CSM II: $80,000\u2013$120,000<\/li>\n<li>\u30b7\u30cb\u30a2 CSM \/ \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba CSM: $110,000\u2013$180,000+<\/li>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc \/ \u30c7\u30a3\u30ec\u30af\u30bf\u30fc: $140,000\u2013$250,000+<\/li>\n<li>VP \/ \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u8cac\u4efb\u8005: $200,000\u2013$400,000+\uff08\u901a\u5e38\u306f\u304b\u306a\u308a\u306e\u30dc\u30fc\u30ca\u30b9\/\u682a\u5f0f\u3092\u542b\u3080\uff09<\/li>\n<\/ul>\n<p>\u5f79\u5272\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3059\u308b\u969b\u306b\u79c1\u304c\u6ce8\u76ee\u3059\u308b\u7dcf\u5831\u916c\u306e\u8981\u7d20:<\/p>\n<ul>\n<li><strong>\u5909\u52d5\u5831\u916c\u3068\u30b3\u30df\u30c3\u30b7\u30e7\u30f3:<\/strong> \u66f4\u65b0\u3001\u9867\u5ba2\u96e2\u8131\u306e\u524a\u6e1b\u3001\u307e\u305f\u306f\u62e1\u5f35ARR\u306b\u95a2\u9023\u3059\u308b\u30dc\u30fc\u30ca\u30b9\u3084SPIF\u306f\u3001\u57fa\u672c\u7d66\u306b10\u301c40%\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u682a\u5f0f\u304a\u3088\u3073\u30b9\u30c8\u30c3\u30af:<\/strong> \u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3084\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3067\u306f\u3001\u682a\u5f0f\u304c\u30b7\u30cb\u30a2CSM\u3084\u30ea\u30fc\u30c0\u30fc\u306e\u9577\u671f\u7684\u306a\u5229\u76ca\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002.<\/li>\n<li><strong>\u5730\u7406:<\/strong> \u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30cf\u30d6\uff08SF\u30d9\u30a4\u30a8\u30ea\u30a2\u3001NYC\u3001\u30ed\u30f3\u30c9\u30f3\uff09\u3084\u9ad8\u30b3\u30b9\u30c8\u5730\u57df\u306f\u3088\u308a\u9ad8\u3044\u7d66\u4e0e\u3092\u652f\u6255\u3044\u3001\u30ea\u30e2\u30fc\u30c8\u306e\u7d66\u4e0e\u5e2f\u306f\u4f1a\u793e\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u696d\u754c\u304a\u3088\u3073ARR\u30bb\u30b0\u30e1\u30f3\u30c8:<\/strong> \u3088\u308a\u5927\u304d\u306aARR\u3092\u30a2\u30ab\u30a6\u30f3\u30c8\u3054\u3068\u306b\u7ba1\u7406\u3059\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baSaaS\u306e\u5f79\u5272\u306f\u3001\u901a\u5e38SMB\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u5f79\u5272\u3088\u308a\u3082\u9ad8\u3044\u5831\u916c\u3092\u652f\u6255\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u53ce\u5165\u306e\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u308b\u8981\u56e0: \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u30d3\u30b8\u30cd\u30b9\u66f8\u3092\u6240\u6709\u3059\u308b\u3053\u3068\u3001\u5b9f\u8a3c\u53ef\u80fd\u306a\u6210\u679c\uff08\u9867\u5ba2\u96e2\u8131\u306e\u524a\u6e1b\u3001\u62e1\u5f35ARR\uff09\u3001\u30af\u30a9\u30fc\u30bf\/\u62e1\u5f35\u306e\u8cac\u4efb\u3001\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306e\u79fb\u52d5\u3001\u5c02\u9580\u7684\u306a\u30b9\u30ad\u30eb\u3084\u8cc7\u683c\u3002\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3068\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u8cc7\u683c\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u3084\u6607\u9032\u306e\u898b\u901a\u3057\u304c\u5411\u4e0a\u3059\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002.<\/p>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e: \u7d66\u4e0e\u7bc4\u56f2\u3001\u30dc\u30fc\u30ca\u30b9\u69cb\u9020\u3001\u304a\u3088\u3073\u5831\u916c\u306b\u95a2\u3059\u308b\u66f8\u7c4d\u306e\u63a8\u5968<\/h3>\n<p>CSM\u306b\u5831\u916c\u306b\u3064\u3044\u3066\u30a2\u30c9\u30d0\u30a4\u30b9\u3059\u308b\u969b\u3001\u57fa\u672c\u7d66\u3001\u5909\u52d5\u7d66\u3001\u9577\u671f\u7684\u306a\u5229\u76ca\u3092\u5206\u3051\u307e\u3059\u3002\u57fa\u672c\u7d66\u306f\u5e02\u5834\u3068\u8077\u4f4d\u3092\u53cd\u6620\u3057\u3001\u5909\u52d5\u7d66\u306f\u66f4\u65b0\/\u62e1\u5f35\u306eKPI\u306b\u7d50\u3073\u3064\u304d\u3001\u682a\u5f0f\u306f\u6226\u7565\u7684\u3067\u9577\u671f\u7684\u306a\u8ced\u3051\u306b\u5831\u3044\u308b\u3082\u306e\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u3092\u5897\u3084\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u62e1\u5f35\u8cac\u4efb\u306e\u3042\u308b\u5f79\u5272\u3092\u8ffd\u6c42\u3057\u3001\u4fdd\u6301\u3055\u308c\u305fARR\/\u62e1\u5f35\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u305f\u3082\u306e\u3092\u6587\u66f8\u5316\u3057\u3001\u660e\u78ba\u306a\u6307\u6a19\u306b\u7d50\u3073\u3064\u3044\u305f\u5909\u52d5\u5831\u916c\u3092\u4ea4\u6e09\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p>\u671f\u5f85\u3055\u308c\u308b\u30dc\u30fc\u30ca\u30b9\u69cb\u9020\u3068\u5831\u916c\u30e2\u30c7\u30eb:<\/p>\n<ul>\n<li><strong>\u66f4\u65b0\u30d9\u30fc\u30b9\u306e\u30dc\u30fc\u30ca\u30b9:<\/strong> \u66f4\u65b0\u76ee\u6a19\u3068\u89e3\u7d04\u95be\u5024\u306b\u57fa\u3065\u304f\u652f\u6255\u3044\u3002.<\/li>\n<li><strong>\u62e1\u5f35\/\u30a2\u30c3\u30d7\u30bb\u30eb\u624b\u6570\u6599:<\/strong> \u30af\u30a9\u30fc\u30bf\u3092\u6301\u3064\u307e\u305f\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306eCSM-\u55b6\u696d\u5f79\u5272\u306b\u5bfe\u3059\u308b\u62e1\u5f35ARR\u306e\u5272\u5408\u3002.<\/li>\n<li><strong>\u30c1\u30fc\u30e0\u30ec\u30d9\u30eb\u306e\u30dc\u30fc\u30ca\u30b9:<\/strong> \u5168\u4f53\u306e\u4fdd\u6301\u7387\u3068NRR\uff08\u30cd\u30c3\u30c8\u53ce\u76ca\u4fdd\u6301\uff09\u306b\u7d50\u3073\u3064\u3044\u305f\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3002.<\/li>\n<li><strong>\u682a\u5f0f\u4ed8\u4e0e:<\/strong> \u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3067\u306f\u4e00\u822c\u7684\u3067\u3001\u4f1a\u793e\u304c\u6210\u9577\u3059\u308b\u3068\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u4fa1\u5024\u304c\u5897\u52a0\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5831\u916c\u306e\u9053\u7b4b\u3092\u4ea4\u6e09\u3057\u8a08\u753b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u66f8\u7c4d\u3068\u30ea\u30bd\u30fc\u30b9:<\/p>\n<ul>\n<li><em>\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c<\/em> GTM\u306e\u6574\u5408\u6027\u3068\u62e1\u5f35\u306e\u52d5\u304d\u306b\u3064\u3044\u3066\u6271\u3063\u305f\u30bf\u30a4\u30c8\u30eb\u2014\u3053\u308c\u3089\u3092\u4f7f\u7528\u3057\u3066\u5831\u916c\u30ec\u30d3\u30e5\u30fc\u3067\u306e\u6e2c\u5b9a\u53ef\u80fd\u306a\u5f71\u97ff\u3092\u4e3b\u5f35\u3057\u307e\u3059\u3002.<\/li>\n<li><em>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u66f8<\/em> \u4f01\u696d\u306e\u66f8\u7c4d\u3092\u69cb\u6210\u3059\u308b\u65b9\u6cd5\u3068\u3001\u7d66\u4e0e\u306e\u5f15\u304d\u4e0a\u3052\u3092\u6b63\u5f53\u5316\u3059\u308b\u305f\u3081\u306b\u8ffd\u8de1\u3059\u3079\u304d\u6210\u679c\u3092\u793a\u3059\u30ac\u30a4\u30c9\u3002.<\/li>\n<li>\u53b3\u9078\u3055\u308c\u305f\u30ea\u30b9\u30c8\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%81%e3%83%bc%e3%83%a0%e3%81%aekpi-5%e3%81%a4%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aa%e6%8c%87%e6%a8%99-10%e5%af%be10\/\">\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d<\/a> \u3068\u5b9f\u7528\u7684\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u2014\u3053\u308c\u3089\u306f\u8aad\u66f8\u3092\u30e1\u30c8\u30ea\u30af\u30b9\u99c6\u52d5\u306e\u52dd\u5229\u306b\u5909\u3048\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5831\u916c\u3092\u5897\u3084\u3059\u305f\u3081\u306b\u79c1\u304c\u63a8\u5968\u3059\u308b\u5b9f\u8df5\u7684\u306a\u30b9\u30c6\u30c3\u30d7:<\/p>\n<ol>\n<li>\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u6240\u6709\u3059\u308b: TTV\u306e\u524a\u6e1b\u3001\u56de\u907f\u3055\u308c\u305f\u89e3\u7d04\u3001\u5f71\u97ff\u3092\u53d7\u3051\u305f\u62e1\u5f35\u3092\u6587\u66f8\u5316\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u8a8d\u5b9a\u8cc7\u683c\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30b9\u30ad\u30eb\uff08Gainsight\u3001SuccessHACKER\u3001HubSpot\uff09\u3092\u8ffd\u6c42\u3057\u3066\u30b9\u30ad\u30eb\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3002.<\/li>\n<li>\u30af\u30a9\u30fc\u30bf\u307e\u305f\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306e\u5f79\u5272\u3092\u5f15\u304d\u53d7\u3051\u3066\u3001\u62e1\u5f35\u306e\u5f71\u97ff\u3092\u8a3c\u660e\u3057\u3001\u3088\u308a\u9ad8\u3044\u5909\u52d5\u5831\u916c\u3092\u89e3\u653e\u3059\u308b\u3002.<\/li>\n<li>\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u3084\u300eCustomer Success Professionals Handbook\u300f\u3092\u4f7f\u7528\u3057\u3066\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u5168\u4f53\u3067\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u518d\u73fe\u53ef\u80fd\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u69cb\u7bc9\u3059\u308b\u3002.<\/li>\n<li>\u4fe1\u983c\u3067\u304d\u308b\u7d66\u4e0e\u60c5\u5831\u6e90\u3068\u5185\u90e8\u306e\u5831\u916c\u30d0\u30f3\u30c9\u3092\u4f7f\u7528\u3057\u3066\u30aa\u30d5\u30a1\u30fc\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3057\u3001\u4ea4\u6e09\u3092\u884c\u3046\u524d\u306b\u6e96\u5099\u3059\u308b\u3002.<\/li>\n<\/ol>\n<p>\u7d50\u8ad6\uff1a\u591a\u304f\u306e\u9867\u5ba2\u6210\u529f\u5c02\u9580\u5bb6\u306f6\u6841\u306e\u7dcf\u5831\u916c\u306b\u9054\u3057\u3001\u30b7\u30cb\u30a2\u30ea\u30fc\u30c0\u30fc\u306f\u682a\u5f0f\u3092\u542b\u3081\u30666\u6841\u4ee5\u4e0a\u3092\u7a3c\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5831\u916c\u306f\u6210\u679c\u4e3b\u5c0e\u3067\u3042\u308a\u3001\u57fa\u672c\u7d66\u306f\u8077\u4f4d\u3068\u5730\u7406\u306b\u5fdc\u3058\u3066\u30b9\u30b1\u30fc\u30eb\u3057\u3001\u5909\u52d5\u5831\u916c\u3001\u62e1\u5f35\u8cac\u4efb\u3001\u682a\u5f0f\u306f\u5f79\u5272\u3092\u9b45\u529b\u7684\u306b\u3059\u308b\u305f\u3081\u306e\u30ec\u30d0\u30fc\u3067\u3059\u3002\u5831\u916c\u6210\u679c\u306b\u76f4\u63a5\u7d50\u3073\u3064\u304f\u5b9f\u7528\u7684\u306a\u4fdd\u6301\u304a\u3088\u3073\u62e1\u5f35\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u6210\u529f\u306e\u305f\u3081\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n<h3>\u6210\u529f\u306e4\u3064\u306eC\u3068\u306f\uff1f<\/h3>\n<p>\u6210\u529f\u306e4\u3064\u306eC\u2014\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3001\u52c7\u6c17\u3001\u80fd\u529b\u3001\u81ea\u4fe1\u2014\u306f\u3001\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u304b\u3089\u6226\u7565\u3092\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u79c1\u304c\u4f7f\u7528\u3059\u308b\u30b3\u30f3\u30d1\u30af\u30c8\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3067\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8<\/strong> \u2014\u6301\u7d9a\u7684\u3067\u6210\u679c\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u732e\u8eab\uff1a\u660e\u78ba\u306a\u6210\u529f\u6307\u6a19\uff08TTV\u3001NPS\u3001\u62e1\u5f35ARR\uff09\u3092\u8a2d\u5b9a\u3057\u3001\u9ad8\u3044\u5f71\u97ff\u529b\u306e\u3042\u308b\u6d3b\u52d5\u306e\u305f\u3081\u306e\u6642\u9593\u3092\u78ba\u4fdd\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30ea\u30ba\u30e0\u3092\u5f37\u5316\u3059\u308b\u3002\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306f\u3001\u79c1\u304c\u5f93\u3046\u3059\u3079\u3066\u306e\u9867\u5ba2\u6210\u529f\u66f8\u7c4d\u3068\u9867\u5ba2\u6210\u529f\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u80cc\u9aa8\u3067\u3059\u3002.<\/li>\n<li><strong>\u52c7\u6c17<\/strong> \u2014 \u96e3\u3057\u3044\u6c7a\u65ad\u3092\u3059\u308b\u610f\u6b32\uff1a\u88fd\u54c1\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u65e9\u671f\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3057\u3001\u7d4c\u55b6\u9663\u306e\u652f\u63f4\u3092\u6c42\u3081\u3001\u9867\u5ba2\u4fa1\u5024\u3092\u5b88\u308b\u305f\u3081\u306e\u6210\u679c\u306b\u57fa\u3065\u304f\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u63d0\u6848\u3059\u308b\u3002\u52c7\u6c17\u306f\u5b66\u7fd2\u30eb\u30fc\u30d7\u3092\u52a0\u901f\u3055\u305b\u3001\u9045\u3044\u6d41\u51fa\u3092\u9632\u304e\u307e\u3059\u3002.<\/li>\n<li><strong>\u80fd\u529b<\/strong> \u2014 \u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30b9\u30ad\u30eb\u3068\u30b7\u30b9\u30c6\u30e0\uff1a\u6280\u8853\u7684\u6d41\u66a2\u3055\u3001\u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c7\u30b6\u30a4\u30f3\u3001\u81ea\u52d5\u5316\uff08CS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5206\u6790\uff09\u3002\u79c1\u306f\u3001\u6226\u7565\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u3088\u3046\u306a\u6226\u8853\u7684\u306a\u8aad\u307f\u7269\u3092\u901a\u3058\u3066\u3001\u4e00\u8cab\u3057\u305f\u6210\u679c\u3092\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u80fd\u529b\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u81ea\u4fe1<\/strong> \u2014 \u8a3c\u62e0\u306b\u57fa\u3065\u304f\u4fe1\u5ff5\uff1a\u6587\u66f8\u5316\u3055\u308c\u305f\u52dd\u5229\uff08\u6d41\u51fa\u306e\u6e1b\u5c11\u3001CLTV\u306e\u6210\u9577\uff09\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u307e\u3059\u3002\u81ea\u4fe1\u304c\u3042\u308c\u3070\u3001QBR\u3067ROI\u3092\u63d0\u793a\u3057\u3001\u7bc4\u56f2\u3092\u4ea4\u6e09\u3067\u304d\u307e\u3059\u2014\u307e\u3055\u306b\u63a1\u7528\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304c\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u306e\u5b9f\u88c5\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u6c42\u3081\u308b\u6210\u679c\u3067\u3059\u3002.<\/li>\n<\/ul>\n<p>4C\u3092\u5b9f\u8df5\u3067\u3069\u306e\u3088\u3046\u306b\u9069\u7528\u3059\u308b\u304b:<\/p>\n<ol>\n<li>3\u3064\u306e\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u6210\u679c\u3068\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u306e\u30ea\u30ba\u30e0\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3001\u91ce\u5fc3\u3092\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306b\u5909\u3048\u307e\u3059\u3002.<\/li>\n<li>\u65e9\u671f\u306b\u884c\u52d5\u3059\u308b\u305f\u3081\u306b\u52c7\u6c17\u3092\u4f7f\u3046\u2014\u30d6\u30ed\u30c3\u30ab\u30fc\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3057\u3001\u30af\u30ed\u30b9\u30d5\u30a1\u30f3\u30af\u30b7\u30e7\u30ca\u30eb\u30ea\u30bd\u30fc\u30b9\u3092\u8981\u6c42\u3057\u3001\u6210\u679c\u306b\u57fa\u3065\u304f\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002.<\/li>\n<li>\u80fd\u529b\u3092\u8fc5\u901f\u306b\u69cb\u7bc9\u3059\u308b\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c02\u9580\u5bb6\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u307e\u305f\u306f\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u304b\u30891\u3064\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u63a1\u7528\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30c7\u30fc\u30bf\u3067\u81ea\u4fe1\u3092\u5f37\u5316\u3059\u308b\uff1a\u9867\u5ba2\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u95a2\u9023\u4ed8\u3051\u3089\u308c\u305f\u6708\u6b21\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\uff08\u66f4\u65b0\u306e\u53ef\u80fd\u6027\u3001\u63a1\u7528\u6307\u6a19\u3001\u6d41\u51fa\u30ea\u30b9\u30af\uff09\u3092\u516c\u958b\u3057\u307e\u3059\u3002.<\/li>\n<\/ol>\n<p>\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3068\u80fd\u529b\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u4fdd\u6301\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u5b9f\u7528\u7684\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u304b\u3089\u306e\u8aad\u307f\u7269\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a> \u304a\u3088\u3073\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u7406\u8ad6\u3092\u6e2c\u5b9a\u53ef\u80fd\u306aTTV\u304a\u3088\u3073\u66f4\u65b0\u306e\u6539\u5584\u306b\u5909\u63db\u3059\u308b\u305f\u3081\u306e\u30ac\u30a4\u30c9\u3002.<\/p>\n<h3>\u6210\u529f\u306e4D\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f \u2014 \u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u3068\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306b4C\u30684D\u3092\u9069\u7528\u3059\u308b<\/h3>\n<p>4D\u2014\u5b9a\u7fa9\u3001\u63d0\u4f9b\u3001\u5b9f\u8a3c\u3001\u6df1\u5316\u2014\u306f4C\u3092\u88dc\u5b8c\u3057\u3001\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u66f8\u3068\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u304b\u3089\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u6559\u3048\u308b\u969b\u306b\u4f7f\u7528\u3059\u308b\u6226\u8853\u7684\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u5b9a\u7fa9<\/strong> \u2014 \u671b\u307e\u3057\u3044\u6210\u679c\u3068\u6210\u529f\u6307\u6a19\uff08TTV\u3001ROI\u3001CSAT\uff09\u3092\u660e\u78ba\u306b\u3059\u308b\u3002\u3053\u308c\u3089\u3092\u6210\u529f\u8a08\u753b\u306b\u6587\u66f8\u5316\u3057\u3001\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u3084\u9867\u5ba2\u6210\u529f\u5c02\u9580\u5bb6\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4e2d\u306b\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3092\u8abf\u6574\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u63d0\u4f9b<\/strong> \u2014 \u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u4f7f\u7528\u3057\u3066\u5b9f\u884c\u3059\u308b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30ea\u30ba\u30e0\u3001\u63a1\u7528\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u6a5f\u80fd\u306e\u6709\u52b9\u5316\u3002\u63d0\u4f9b\u306f\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u304c\u697d\u3057\u3044\u5834\u6240\u3067\u3059\u2014\u5b9f\u7528\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304c\u5373\u5ea7\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002.<\/li>\n<li><strong>\u5b9f\u8a3c<\/strong> \u2014 \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\uff08CLTV\u306e\u5411\u4e0a\u3001\u56de\u907f\u3055\u308c\u305f\u89e3\u7d04\uff09\u3067\u6210\u679c\u3092\u5b9a\u91cf\u5316\u3059\u308b\u3002\u5b9f\u8a3c\u306f\u9038\u8a71\u3092\u66f4\u65b0\u3068\u62e1\u5f35\u306e\u305f\u3081\u306e\u30ec\u30d0\u30ec\u30c3\u30b8\u306b\u5909\u3048\u3001\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u4e2d\u5fc3\u3067\u3059\u3002.<\/li>\n<li><strong>\u6df1\u5316<\/strong> \u2014 \u95a2\u4fc2\u3068\u88fd\u54c1\u306e\u4f7f\u7528\u3092\u62e1\u5927\u3059\u308b\uff1a\u62e1\u5f35\u4fe1\u53f7\u3092\u7279\u5b9a\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305fQBR\u3092\u5b9f\u65bd\u3057\u3001\u652f\u6301\u8005\u3092\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u9867\u5ba2\u306b\u5909\u63db\u3059\u308b \u2014 \u3053\u308c\u306b\u3088\u308aARR\u304c\u5897\u52a0\u3057\u3001\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u7d66\u4e0e\u304c\u6607\u9032\u3059\u308b\u306b\u3064\u308c\u3066\u3069\u308c\u3060\u3051\u306b\u306a\u308b\u304b\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>1\u3064\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u30674C\u30684D\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u65b9\u6cd5:<\/p>\n<ul>\n<li>\u4f7f\u7528\u3059\u308b <strong>\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8<\/strong> \u7d4c\u55b6\u8005\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u3068\u6210\u679c\u3092\u5b9a\u7fa9\u3059\u308b\u305f\u3081\u306b\u3002.<\/li>\n<li>\u9069\u7528\u3059\u308b <strong>\u80fd\u529b<\/strong> \u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u81ea\u52d5\u5316\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3059\u308b\uff08\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u8a08\u6e2c\u3057\u3001\u5065\u5eb7\u30b9\u30b3\u30a2\u3092\u4f7f\u7528\u3059\u308b\uff09\u3002.<\/li>\n<li>\u7121\u6599\u306e <strong>\u81ea\u4fe1<\/strong> QBR\u3084\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3067\u5f71\u97ff\u3092\u793a\u3059\u3002.<\/li>\n<li>\u5b9f\u884c\u3059\u308b <strong>\u52c7\u6c17<\/strong> \u95a2\u4fc2\u3092\u6df1\u3081\u308b \u2014 \u30b9\u30dd\u30f3\u30b5\u30fc\u30b7\u30c3\u30d7\u3092\u6c42\u3081\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u63d0\u6848\u3057\u3001\u62e1\u5f35\u306e\u4f1a\u8a71\u3092\u30ea\u30fc\u30c9\u3059\u308b\u3002.<\/li>\n<\/ul>\n<p>\u3088\u308a\u6df1\u304f\u8aad\u3080\u305f\u3081\u306b\u3001\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u3092\u904b\u7528\u30ac\u30a4\u30c9\u3068\u7d44\u307f\u5408\u308f\u305b\u308b \u2014 \u30ad\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u30ea\u30b9\u30c8\u3092\u898b\u3066\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%81%e3%83%bc%e3%83%a0%e3%81%aekpi-5%e3%81%a4%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aa%e6%8c%87%e6%a8%99-10%e5%af%be10\/\">\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d<\/a> \u304a\u3088\u3073\u9867\u5ba2\u6210\u529f\u306b\u95a2\u3059\u308b2022\u5e74\u306e\u672c \u2014 \u7406\u8ad6\u3068\u30d3\u30b8\u30cd\u30b9\u3092\u62e1\u5927\u3059\u308b\u305f\u3081\u306e\u6226\u8853\u7684\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u4e21\u65b9\u3092\u5f97\u308b\u305f\u3081\u306b\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/12\/customer-success-manager-books-397140.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u66f8\u7c4d\u306e\u63a8\u85a6\u3068\u8aad\u66f8\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h2>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u306a\u66f8\u7c4d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u5411\u3051\u306e\u30d9\u30b9\u30c8\u30d6\u30c3\u30af\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u306a\u66f8\u7c4d\uff082022\u5e74\u306e\u9078\u5b9a\uff09<\/h3>\n<p>\u79c1\u306f\u3059\u3050\u306b\u9069\u7528\u3067\u304d\u308b\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u57fa\u3065\u3044\u3066\u8aad\u66f8\u3092\u6574\u7406\u3057\u307e\u3059\u3002\u30ea\u30b9\u30c8\u306e\u524d\u306b\u3001\u3059\u3079\u3066\u306e\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u77ed\u3044\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\uff1a\u6210\u529f\u306e4\u3064\u306eD\u2014\u6b32\u671b\u3001\u732e\u8eab\u3001\u6c7a\u610f\u3001\u898f\u5f8b\u3002.<\/p>\n<ul>\n<li><strong>\u6b32\u6c42<\/strong> \u2014\u660e\u78ba\u306a\u52d5\u6a5f\u4ed8\u3051\u306e\u7d50\u679c\uff08\u89e3\u7d04\u7387\u3092\u6e1b\u5c11\u3055\u305b\u308b20%\u3001$X ARR\u306b\u5230\u9054\u3059\u308b\uff09\u3002\u79c1\u306f\u3042\u3044\u307e\u3044\u306a\u7406\u8ad6\u3088\u308a\u3082\u5177\u4f53\u7684\u306a\u6210\u529f\u306e\u58f0\u660e\u3092\u5f37\u3044\u308b\u66f8\u7c4d\u3092\u9078\u3073\u307e\u3059\u3002\u5b9f\u8df5\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\uff1a\u6210\u529f\u306e\u58f0\u660e\u3092\u66f8\u304d\u3001\u305d\u308c\u306b\u7ae0\u3092\u5408\u308f\u305b\u308b\uff08\u76ee\u6a19\u8a2d\u5b9a\u306e\u7814\u7a76\u306b\u3064\u3044\u3066\u306fHBR\u3092\u53c2\u7167\uff09\u3002.<\/li>\n<li><strong>\u732e\u8eab<\/strong> \u2014\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u53ce\u5bb9\u3057\u307e\u3059\u3002\u6700\u826f\u306e\u66f8\u7c4d\u306b\u306f\u3001\u7ae0\u3092\u7d42\u3048\u305f\u9031\u306b\u5b9f\u884c\u3067\u304d\u308b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30ea\u30ba\u30e0\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001QBR\u30ea\u30ba\u30e0\u3001\u63a1\u7528\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\uff09\u3002.<\/li>\n<li><strong>\u6c7a\u610f<\/strong> \u2014\u7e70\u308a\u8fd4\u3057\u306e\u65b9\u6cd5\u3092\u793a\u3057\u307e\u3059\uff1a\u77ed\u3044\u5b9f\u9a13\u3001\u30b7\u30b0\u30ca\u30eb\u30e1\u30c8\u30ea\u30af\u30b9\uff08TTV\u3001\u63a1\u7528\uff09\u3001\u5b66\u7fd2\u30eb\u30fc\u30d7\u3002\u79c1\u306f\u9577\u3044\u30a8\u30c3\u30bb\u30a4\u3088\u308a\u3082\u8fc5\u901f\u306a\u30c6\u30b9\u30c8\u3068\u6e2c\u5b9a\u3092\u6559\u3048\u308b\u66f8\u7c4d\u3092\u597d\u307f\u307e\u3059\u3002.<\/li>\n<li><strong>\u898f\u5f8b<\/strong> \u2014\u30ec\u30c3\u30b9\u30f3\u3092\u7fd2\u6163\u306e\u69cb\u9020\u306b\u5909\u3048\u307e\u3059\uff1a\u9031\u3054\u3068\u306e\u30ea\u30ba\u30e0\u3001\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u3001\u8cac\u4efb\u3002\u79c1\u304c\u63a8\u5968\u3059\u308b\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306b\u306f\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u30b3\u30d4\u30fc\u3067\u304d\u308b\u30b9\u30b3\u30a2\u30ab\u30fc\u30c9\u306e\u4f8b\u304c\u542b\u307e\u308c\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u53b3\u9078\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u6700\u9069\u306a\u66f8\u7c4d\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u5411\u3051\u306e\u30d9\u30b9\u30c8\u30d6\u30c3\u30af\u306e\u30ea\u30b9\u30c8\uff08\u6ce8\u76ee\u3059\u3079\u304d\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u66f8\u7c4d2022\u5e74\u306e\u30a8\u30f3\u30c8\u30ea\u30fc\u3092\u542b\u3080\uff09\uff1a<\/p>\n<ul>\n<li><em>\u5b9f\u7528\u7684\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u30bf\u30a4\u30c8\u30eb<\/em> \u2014 \u5b9f\u65bd\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5099\u3048\u305f\u6226\u8853\u30ac\u30a4\u30c9\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001QBR\u3001\u62e1\u5f35\u30b7\u30fc\u30b1\u30f3\u30b9\uff09\u3002\u3053\u308c\u3089\u306f\u3042\u306a\u305f\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u5f62\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li><em>\u6226\u7565\u7684\u30c6\u30ad\u30b9\u30c8<\/em> \u2014 GTM\u306e\u6574\u5408\u6027\u3001\u4fa1\u5024\u5b9f\u73fe\u3001CLTV\u306e\u660e\u78ba\u306a\u5897\u52a0\u3068\u96e2\u8131\u7387\u306e\u4f4e\u4e0b\u3092\u6559\u3048\u308b\u66f8\u7c4d\uff1b\u3053\u308c\u3089\u306f\u79c1\u306e\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306e\u9078\u629e\u3067\u3059\u3002.<\/li>\n<li><em>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff06\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30de\u30cb\u30e5\u30a2\u30eb<\/em> \u2014 \u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30d3\u30b8\u30cd\u30b9\u66f8\u7c4d\u5168\u4f53\u306b\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u62e1\u5f35\u3059\u308b\u305f\u3081\u306eCS\u30c4\u30fc\u30eb\u3092\u30ab\u30d0\u30fc\u3059\u308b\u4f5c\u54c1\u3002.<\/li>\n<li><em>\u6700\u8fd1\u306e\u9078\u629e\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u66f8\u7c4d2022\uff09<\/em> \u2014 \u73fe\u4ee3\u306eSaaS\u74b0\u5883\u306b\u304a\u3051\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6e2c\u5b9a\u3092\u8003\u616e\u3057\u305f\u66f4\u65b0\u7248\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u8aad\u3080\u3068\u304d\u3001\u79c1\u306f2\u3064\u306e\u3053\u3068\u3092\u62bd\u51fa\u3057\u307e\u3059\uff1a1\u3064\u306e\u518d\u73fe\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u30e1\u30fc\u30eb\u306e\u9593\u9694\u3001QBR\u306e\u30a2\u30a6\u30c8\u30e9\u30a4\u30f3\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff09\u30681\u3064\u306e\u6307\u6a19\uff08TTV\u3092X\u65e5\u77ed\u7e2e\u3001\u88fd\u54c1\u306e\u63a1\u7528\u3092Y%\u5897\u52a0\uff09\u3002\u5408\u6cd5\u7684\u306a\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3092\u5e0c\u671b\u3059\u308b\u5834\u5408\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4dpdf\u3092\u691c\u7d22\u3057\u3066\u3001\u8a31\u53ef\u3055\u308c\u305f\u30d7\u30ec\u30d3\u30e5\u30fc\u3084\u51fa\u7248\u793e\u306ePDF\u3092\u5165\u624b\u3057\u3066\u304f\u3060\u3055\u3044\uff1b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u66f8\u7c4d\u306ePDF\u30d5\u30a1\u30a4\u30eb\u306f\u5e38\u306b\u516c\u5f0f\u30c1\u30e3\u30cd\u30eb\u3092\u512a\u5148\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306f\u697d\u3057\u3044\uff1a\u30ad\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u30ea\u30b9\u30c8\u3001\u6226\u8853\u30ac\u30a4\u30c9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c02\u9580\u5bb6\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u3001\u305d\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u66f8\u7c4d2022<\/h3>\n<p>\u8aad\u66f8\u306f\u5b9f\u7528\u7684\u3067\u697d\u3057\u3044\u3079\u304d\u3067\u3059\u2014\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306f\u3001\u65e5\u5e38\u3092\u697d\u306b\u3057\u3066\u304f\u308c\u308b\u3068\u304d\u306b\u697d\u3057\u3044\u3067\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u8aad\u66f8\u306e\u30bf\u30a4\u30d7\u3092\u5373\u6642\u306e\u6210\u679c\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084KPI\u3092\u5b66\u3076\u5834\u6240\u3092\u542b\u3081\u3066\u3044\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30af\u30a4\u30c3\u30af\u30a6\u30a3\u30f3\uff08\u6226\u8853\u30ac\u30a4\u30c9\uff09<\/strong> \u2014 \u77ed\u304f\u3001\u5b9f\u884c\u53ef\u80fd\u306a\u66f8\u7c4d\u3067\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u30e1\u30fc\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u4f7f\u7528\u3057\u3066\u3001\u65e9\u671f\u306e\u4fa1\u5024\u63d0\u4f9b\u6642\u9593\u3092\u6539\u5584\u3057\u3001\u6700\u521d\u306e90\u65e5\u9593\u306e\u96e2\u8131\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u904b\u7528\u30cf\u30f3\u30c9\u30d6\u30c3\u30af<\/strong> \u2014 \u9867\u5ba2\u6210\u529f\u5c02\u9580\u5bb6\u306e\u30cf\u30f3\u30c9\u30d6\u30c3\u30af\u30b9\u30bf\u30a4\u30eb\u306e\u30bf\u30a4\u30c8\u30eb\u3067\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3001\u66f4\u65b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u542b\u3080\u3001\u518d\u73fe\u53ef\u80fd\u306a\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u69cb\u7bc9\u3059\u308b\u65b9\u6cd5\u3092\u6559\u3048\u307e\u3059\u3002.<\/li>\n<li><strong>\u6226\u7565\u7684\u30b3\u30ec\u30af\u30b7\u30e7\u30f3<\/strong> \u2014 \u62e1\u5f35\u30e2\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30a2\u30e9\u30a4\u30e1\u30f3\u30c8\u3001CLTV\u304a\u3088\u3073NRR\u306e\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306eVoC\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u30ab\u30d0\u30fc\u3059\u308b\u6226\u7565\u7684\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u63a8\u85a6\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u5f93\u3046\u63a8\u5968\u8aad\u66f8\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\uff1a<\/p>\n<ol>\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068TTV\u3092\u4fee\u6b63\u3059\u308b\u305f\u3081\u306e\u6226\u8853\u7684\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u304b\u3089\u59cb\u3081\u307e\u3059\uff08 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a>).<\/li>\n<li>\u904b\u7528\u30ac\u30a4\u30c9\u304b\u3089\u5065\u5eb7\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3068KPI\u3092\u5b66\u3073\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%81%e3%83%bc%e3%83%a0%e3%81%aekpi-5%e3%81%a4%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aa%e6%8c%87%e6%a8%99-10%e5%af%be10\/\">\u9867\u5ba2\u6210\u529fKPI<\/a> \u30ea\u30bd\u30fc\u30b9\u3068\u30a4\u30f3\u30b9\u30c8\u30a5\u30eb\u30e1\u30f3\u30c8\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u8aad\u307f\u307e\u3059\u3002.<\/li>\n<li>\u62e1\u5f35\u3068GTM\u306e\u52d5\u304d\u3092\u6574\u3048\u308b\u305f\u3081\u306b\u3001\u6226\u7565\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u30921\u518a\u8aad\u307f\u3001\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3092\u4f7f\u7528\u3057\u3066QBR\u3068\u6210\u529f\u8a08\u753b\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002.<\/li>\n<li>\u53cd\u5fa9\u3059\u308b\uff1a\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u7d50\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u305d\u306e\u5f8c\u3001\u6b8b\u308a\u306e\u6700\u5927\u306e\u30ae\u30e3\u30c3\u30d7\uff08\u63a1\u7528\u3001\u7dad\u6301\u3001\u62e1\u5f35\uff09\u306b\u5bfe\u51e6\u3059\u308b\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u8aad\u307f\u307e\u3059\u3002.<\/li>\n<\/ol>\n<p>\u307e\u305f\u3001\u5f62\u5f0f\u3092\u6df7\u305c\u307e\u3059\uff1a\u7c21\u6f54\u306a\u6226\u8853\u7684\u96fb\u5b50\u66f8\u7c4d\uff08\u8a8d\u53ef\u3055\u308c\u305f\u77ed\u7de8\u30ac\u30a4\u30c9\u3092\u63a2\u3059\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672cpdf\u3092\u691c\u7d22\uff09\u3001\u8457\u8005\u3068\u306e\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8\u30a8\u30d4\u30bd\u30fc\u30c9\u3001\u88fd\u54c1\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306b\u30db\u30b9\u30c8\u3055\u308c\u305f\u5b9f\u7528\u7684\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3002\u5b9f\u4e16\u754c\u306e\u81ea\u52d5\u5316\u3068\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306b\u3001\u8aad\u66f8\u3092\u5b9f\u8df5\u7684\u306a\u30c4\u30fc\u30eb\u3084\u30b7\u30fc\u30b1\u30f3\u30b9\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u2014\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%bf%e3%82%a4%e3%83%97-crm%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae5c-%e3%83%88%e3%83%83%e3%83%97%e9%a1%a7%e5%ae%a2\/\">\u9867\u5ba2\u81ea\u52d5\u5316\u30ac\u30a4\u30c9<\/a> 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\u51fa\u7248\u793e\u307e\u305f\u306f\u8457\u8005\u306e\u30da\u30fc\u30b8\u3067\u3001\u627f\u8a8d\u3055\u308c\u305fPDF\u30d7\u30ec\u30d3\u30e5\u30fc\u3001\u30ef\u30fc\u30af\u30d6\u30c3\u30af\u3001\u307e\u305f\u306f\u30b3\u30f3\u30d1\u30cb\u30aa\u30f3\u30ac\u30a4\u30c9\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u591a\u304f\u306e\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306e\u8457\u8005\u306f\u3001\u7ae0\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092KPI\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u77ed\u3044PDF\u3092\u516c\u958b\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30e9\u30a4\u30d6\u30e9\u30ea\u3068\u4f01\u696d\u5b66\u7fd2:<\/strong> HubSpot Academy\u307e\u305f\u306fLinkedIn Learning\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30b3\u30fc\u30b9\u306b\u95a2\u9023\u3059\u308b\u627f\u8a8d\u3055\u308c\u305f\u8cc7\u6599\u3084\u30de\u30a4\u30af\u30edPDF\u3092\u5165\u624b\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u3089\u306b\u306f\u3001\u3059\u3050\u306b\u63a1\u7528\u3067\u304d\u308b\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\uff08<a href=\"https:\/\/www.hubspot.com\" target=\"_blank\" rel=\"noopener\">HubSpot<\/a>).<\/li>\n<li><strong>\u30ad\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u5185\u90e8\u30ea\u30bd\u30fc\u30b9:<\/strong> \u5404\u30bf\u30a4\u30c8\u30eb\u306e\u305f\u3081\u306b\u77ed\u3044\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4fdd\u6301\u3057\u3066\u3044\u307e\u3059\uff1a\u518d\u73fe\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\uff091\u3064\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u7528\u306e\u6307\u6a19\uff08TTV\u307e\u305f\u306fNPS\uff091\u3064\u3001\u5b9f\u9a13\uff0830\u65e5\u9593\u306e\u30b1\u30a4\u30c7\u30f3\u30b9\uff091\u3064\u3067\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u6cd5\u7684\u30ac\u30a4\u30c9\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%a8%e3%81%af%e4%bd%95%e3%82%92%e6%84%8f%e5%91%b3%e3%81%99%e3%82%8b%e3%81%ae%e3%81%8b%e3%82%92%e6%98%8e\/\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7<\/a> \u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f7f\u7528\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<\/ul>\n<p>\u7406\u8ad6\u3092\u5b9f\u884c\u306b\u79fb\u3059\u30b3\u30f3\u30d1\u30af\u30c8\u306aPDF\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u51fa\u7248\u793e\u306e\u30b5\u30a4\u30c8\u3067\u627f\u8a8d\u3055\u308c\u305f\u300c\u30b3\u30f3\u30d1\u30cb\u30aa\u30f3PDF\u300d\u307e\u305f\u306f\u300c\u30d7\u30ec\u30a4\u30d6\u30c3\u30afPDF\u300d\u3092\u691c\u7d22\u3057\u3001\u6700\u3082\u4fa1\u5024\u306e\u3042\u308b\u30bb\u30af\u30b7\u30e7\u30f3\u3092\u5185\u90e8\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u5909\u63db\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u4fdd\u6301\u3068KPI\u306b\u95a2\u9023\u3059\u308b\u6cd5\u7684\u3001\u904b\u7528\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u30ea\u30bd\u30fc\u30b9\u3068\u30ad\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305fKPI\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%81%e3%83%bc%e3%83%a0%e3%81%aekpi-5%e3%81%a4%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aa%e6%8c%87%e6%a8%99-10%e5%af%be10\/\">\u9867\u5ba2\u6210\u529fKPI<\/a>.<\/p>\n<h3>\u3055\u3089\u306a\u308b\u5b66\u7fd2\uff1a\u9867\u5ba2\u81ea\u52d5\u5316\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306eKPI\u3001\u5b9f\u7528\u7684\u306a\u30ac\u30a4\u30c9\u3084\u6226\u7565\u7684\u306a\u8aad\u307f\u7269\u3078\u306e\u30ea\u30f3\u30af\u3001\u4f8b\u3048\u3070\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u66f8\u306a\u3069\u3067\u3059\u3002<\/h3>\n<p>\u8aad\u66f8\u3092\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u6210\u679c\u306b\u5909\u3048\u308b\u305f\u3081\u306b\u3001\u79c1\u306f\u66f8\u7c4d\u3068\u30c4\u30fc\u30eb\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u5b9f\u9a13\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u4eca\u3059\u3050\u63a1\u7528\u3067\u304d\u308b\u5b9f\u7528\u7684\u306a\u5b66\u7fd2\u30d1\u30b9\u3001\u30c4\u30fc\u30eb\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u30ea\u30b9\u30c8\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u306e\u81ea\u52d5\u5316\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc:<\/strong> \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u81ea\u52d5\u5316\u3057\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u307e\u3059\u3002\u79c1\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%bf%e3%82%a4%e3%83%97-crm%e8%87%aa%e5%8b%95%e5%8c%96-%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae5c-%e3%83%88%e3%83%83%e3%83%97%e9%a1%a7%e5%ae%a2\/\">\u9867\u5ba2\u81ea\u52d5\u5316\u30ac\u30a4\u30c9<\/a> \u30c8\u30ea\u30ac\u30fc\uff08\u4f7f\u7528\u91cf\u306e\u6e1b\u5c11\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u672a\u9054\uff09\u3092\u30e1\u30fc\u30eb\u3001SMS\u3001\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30c1\u30e3\u30f3\u30cd\u30eb\u5168\u4f53\u3067\u5b9f\u884c\u3055\u308c\u308b\u30b7\u30fc\u30b1\u30f3\u30b9\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3068\u9078\u629e\u80a2:<\/strong> TTV\u76ee\u6a19\u306b\u5408\u3063\u305f\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u307e\u3059\u2014\u30d7\u30ed\u30c0\u30af\u30c8\u30c4\u30a2\u30fc\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u30d5\u30ed\u30fc\u3001\u30a2\u30d7\u30ea\u5185\u30ac\u30a4\u30c0\u30f3\u30b9\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/saas%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%ae%e5%ae%9f%e7%94%a8%e3%82%ac%e3%82%a4%e3%83%89%e3%80%81%e3%82%bd%e3%83%95\/\">SaaS\u5411\u3051\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb<\/a> \u30d9\u30f3\u30c0\u30fc\u3092\u6bd4\u8f03\u3057\u3001\u521d\u671f\u306e\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u4e2d\u306b\u8ffd\u8de1\u3059\u308b\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u3064\u3044\u3066\u306e\u30ac\u30a4\u30c9\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002.<\/li>\n<li><strong>KPI\u3068\u6e2c\u5b9a:<\/strong> \u89e3\u7d04\u7387\u3001\u66f4\u65b0\u7387\u3001\u62e1\u5f35\u7387\u3001NPS\/CSAT\u3001TTV\u3001\u63a1\u7528\u7387\u3001CLTV\u3092\u4e2d\u5fc3\u306b\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u6a19\u6e96\u5316\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%83%81%e3%83%bc%e3%83%a0%e3%81%aekpi-5%e3%81%a4%e3%81%ae%e9%87%8d%e8%a6%81%e3%81%aa%e6%8c%87%e6%a8%99-10%e5%af%be10\/\">\u9867\u5ba2\u6210\u529fKPI<\/a> \u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u4f7f\u7528\u3057\u3066\u3001\u6bce\u9031\u5831\u544a\u3059\u308b\u30e1\u30c8\u30ea\u30af\u30b9\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u307e\u3059\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u6210\u529f\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u30d6\u30c3\u30af\u3092\u69cb\u7bc9\u3057\u307e\u3059:<\/strong> \u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u304b\u3089\u306e\u8aad\u307f\u7269\u3068\u904b\u7528\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u52d5\u304d\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e6%8e%a1%e7%94%a8%e6%88%a6%e7%95%a5-5%e6%ae%b5%e9%9a%8e%e3%81%ae%e6%8e%a1%e7%94%a8%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9-4%e3%81%a4%e3%81%ae%e6%8e%a1%e7%94%a8%e8%80%85%e3%82%bf\/\">\u9867\u5ba2\u63a1\u7528\u6226\u7565\u30ac\u30a4\u30c9<\/a> \u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u306e\u6982\u5ff5\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u7df4\u7fd2\u7528\u30c4\u30fc\u30eb:<\/strong> 1\u3064\u306e\u6226\u7565\u7684\u306a\u8aad\u307f\u7269\uff08\u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\uff09\u3092\u5b9f\u8df5\u7684\u306a\u30c4\u30fc\u30eb\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u2014\u5206\u6790\uff08Mixpanel\/Amplitude\uff09\u3001CRM\u3001CS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08Gainsight\uff09\u3001\u304a\u3088\u3073\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\uff08Messenger Bot\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001TTV\u3092\u6e1b\u5c11\u3055\u305b\u3001\u62e1\u5f35\u3092\u5897\u52a0\u3055\u305b\u308b\u5b9f\u9a13\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30ec\u30d9\u30eb\u306e\u6226\u8853\u3068\u751f\u6210AI\u306e\u62e1\u5f35\u306b\u3064\u3044\u3066\u306f\u3001 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> Gainsight\u306e\u6280\u8853\u7684\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u95a2\u3059\u308b\u30d9\u30f3\u30c0\u30fc\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u5f93\u3046\u5b66\u7fd2\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\uff0830\/60\/90\u65e5\u9593\u306e\u5b9f\u9a13\uff09:<\/p>\n<ol>\n<li>30\u65e5: \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u672c\u304b\u3089\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u30921\u3064\u5b9f\u88c5\u3057\u3001\u4e0a\u8a18\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066TTV\u306e\u5909\u5316\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li>60\u65e5: \u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30ac\u30a4\u30c9\u304b\u3089\u306e1\u3064\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u77ed\u671f\u7684\u306a\u89e3\u7d04\u306e\u6e1b\u5c11\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<li>90\u65e5: \u6226\u7565\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u672c\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u4f7f\u7528\u3057\u3066QBR\u4e3b\u5c0e\u306e\u62e1\u5f35\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u62e1\u5f35ARR\u3092\u6e2c\u5b9a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u30d3\u30b8\u30cd\u30b9\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u66f4\u65b0\u3057\u307e\u3059\u3002.<\/li>\n<\/ol>\n<p>\u30ea\u30bd\u30fc\u30b9\u3068\u3055\u3089\u306a\u308b\u8aad\u307f\u7269: HubSpot for foundations (<a href=\"https:\/\/www.hubspot.com\" target=\"_blank\" rel=\"noopener\">HubSpot<\/a>), Gainsight\u306eCS\u904b\u7528\u30d7\u30ec\u30a4\u30d6\u30c3\u30af (<a href=\"https:\/\/www.gainsight.com\" target=\"_blank\" rel=\"noopener\">Gainsight<\/a>), HBR\u306e\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af (<a href=\"https:\/\/hbr.org\" target=\"_blank\" rel=\"noopener\">HBR<\/a>). \u4e0a\u8a18\u306e\u5185\u90e8\u30ac\u30a4\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u8aad\u66f8\u3092\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u306b\u5909\u63db\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u66f8\u7c4d\u306f\u3001\u7ae0\u304b\u3089\u6307\u6a19\u3078\u306e\u9053\u3092\u77ed\u7e2e\u3059\u308b\u969b\u306b\u5b9f\u88c5\u304c\u697d\u3057\u3044\u3067\u3059\u3002.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/customer-success-manager-books-the-practical-guide-to-the-4-pillars-best-certifications-skills-salary-pdf-picks\/\" data-essbisPostTitle=\"Customer Success Manager Books: The Practical Guide to the 4 Pillars, Best Certifications, Skills, Salary &#038; PDF Picks\" data-essbisHoverContainer=\"\"><p>Key Takeaways Customer success manager books compress decades of experience into repeatable playbooks\u2014use them to answer what is a customer success manager and what does a customer success manager do quickly. Master the four pillars of customer success\u2014Customer-First Mindset, Strong Relationships, Demonstrable Value, Internal Advocacy\u2014to lower churn and raise CLTV. Pair tactical reads and a strategic customer success manager book to build your customer success manager book of business and scale onboarding, adoption, renewal, and expansion motions. Choose certifications (Gainsight, SuccessHACKER, HubSpot) based on career stage and stack; combine vendor-neutral playbooks with platform training to boost customer success manager bookspert salary. Focus on measurable KPIs\u2014TTV, churn rate, renewal rate, expansion [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":259939,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-259940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/259940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=259940"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/259940\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/259939"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=259940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=259940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=259940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}