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\u2014 \u3055\u3089\u306b\u3001\u30e1\u30c8\u30ea\u30af\u30b9\u3001ROI\u306e\u8003\u616e\u4e8b\u9805\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u304b\u3089\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u79fb\u884c\u3059\u308b\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u5b9f\u65bd\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n<h2>\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u57fa\u790e<\/h2>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u306e\u4f8b\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u79c1\u306f\u3001\u53cd\u5fa9\u4f5c\u696d\u3092\u6e1b\u3089\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u6226\u8853\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30a2\u306e\u4f8b\u306f\u3001AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002\u3053\u308c\u306f\u3001FAQ\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u78ba\u8a8d\u3001\u6ce8\u6587\u72b6\u6cc1\u306e\u78ba\u8a8d\u3001\u57fa\u672c\u7684\u306a\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u30a6\u30a7\u30d6\u3001\u30a2\u30d7\u30ea\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u3067\u51e6\u7406\u3059\u308b\u81ea\u52d5\u4f1a\u8a71\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002\u5229\u70b9\u306b\u306f\u300124\u6642\u9593365\u65e5\u306e\u5373\u6642\u81ea\u52d5\u5fdc\u7b54\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u8ca0\u8377\u8efd\u6e1b\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u306e\u77ed\u7e2e\u3001\u304a\u3088\u3073\u9ad8\u3044\u4fdd\u6301\u7387\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306f\u3001\u610f\u56f3\u691c\u51fa\u306e\u305f\u3081\u306b\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30d5\u30ed\u30fc\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u6587\u8108\u306e\u305f\u3081\u306bCRM\u3068\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u7d71\u5408\u3092\u884c\u3044\u3001\u81ea\u4fe1\u304c\u4f4e\u3044\u3068\u304d\u306b\u306f\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5f15\u304d\u7d99\u304e\u3001\u5b9f\u969b\u306e\u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30c8\u3067\u30e2\u30c7\u30eb\u3092\u7d99\u7d9a\u7684\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3059\u3002.<\/p>\n<ul>\n<li>AI\u99c6\u52d5\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8 \u2014 \u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306b\u4f1a\u8a71\u578bAI\u3092\u5c55\u958b\u3057\u307e\u3059\u3002Google Dialogflow\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044 (<a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">cloud.google.com\/dialogflow<\/a>) \u304a\u3088\u3073IBM Watson Assistant (<a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">ibm.com\/cloud\/watson-assistant<\/a>).<\/li>\n<li>\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0 \u2014 \u554f\u984c\u3092\u81ea\u52d5\u7684\u306b\u4f5c\u6210\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u30bf\u30b0\u4ed8\u3051\u3057\u3066\u3001\u81ea\u52d5\u5316\u3055\u308c\u305fSLA\u306e\u65bd\u884c\u3068\u52b9\u7387\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u4f8b\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0: <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>.<\/li>\n<li>\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u81ea\u52d5\u5316 \u2014 \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u66f4\u65b0\u3001\u307e\u305f\u306f\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u306e\u305f\u3081\u306e\u97f3\u58f0\u8a8d\u8b58\u3092\u4f7f\u7528\u3057\u305fIVR\u81ea\u52d5\u5316\u3067\u3001\u6587\u8108\u306e\u305f\u3081\u306bCRM\u304a\u3088\u3073\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3068\u7d71\u5408\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/li>\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9 \u2014 \u81ea\u5df1\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u3068\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a24\u6642\u9593365\u65e5\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u691c\u7d22\u53ef\u80fd\u306a\u8a18\u4e8b\u3068\u30ac\u30a4\u30c9\u4ed8\u304d\u30a6\u30a3\u30b6\u30fc\u30c9\u3002.<\/li>\n<\/ul>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u4f8b\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u81ea\u52d5\u5316\u3001\u304a\u3088\u3073IVR\u81ea\u52d5\u5316\u3002<\/h3>\n<p>\u4ee5\u4e0b\u306b\u3001\u3053\u308c\u3089\u306e\u4f8b\u3092\u5b9f\u88c5\u53ef\u80fd\u306a\u30d1\u30bf\u30fc\u30f3\u306b\u5c55\u958b\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u6307\u6a19\u3068KPI\u306b\u7d50\u3073\u3064\u3051\u3066\u3001\u5f71\u97ff\u3068ROI\u3092\u6e2c\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8 + \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\uff09\uff1a<\/strong> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u77e5\u8b58\u3092\u5f15\u304d\u51fa\u3057\u3001\u8fd4\u4fe1\u3092\u63d0\u6848\u3057\u3001\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u7d71\u5408\u3057\u3001\u81ea\u52d5\u7684\u306a\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3068\u4f4e\u4fe1\u983c\u5ea6\u306e\u30af\u30a8\u30ea\u306b\u5bfe\u3059\u308b\u81ea\u52d5\u5fdc\u7b54\u3092\u5b9f\u88c5\u3057\u307e\u3059\u3002\u79c1\u306e <a href=\"https:\/\/messengerbot.app\/ja\/ai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88-ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf\/\" target=\"_blank\" rel=\"noopener\">AI\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8<\/a> \u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\uff1a<\/strong> \u63d0\u6848\u3092\u30c1\u30e3\u30c3\u30c8\u3084\u691c\u7d22\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u81ea\u52d5\u77e5\u8b58\u30d9\u30fc\u30b9\u3092\u69cb\u7bc9\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u81ea\u52d5\u5316\u3092\u4f7f\u7528\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u8fd4\u54c1\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5f37\u5316\u3057\u3001\u4e3b\u8981\u306aKPI\u3068\u3057\u3066\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001CSAT\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30dc\u30ea\u30e5\u30fc\u30e0\u306e\u524a\u6e1b\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u5206\u6790\u3068A\/B\u30c6\u30b9\u30c8\u3092\u4f7f\u7528\u3057\u3066\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u884c\u3044\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306eROI\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>IVR\u81ea\u52d5\u5316\uff1a<\/strong> IVR\u30d5\u30ed\u30fc\u3092\u6700\u5c0f\u9650\u306e\u6df1\u3055\u306b\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u97f3\u58f0\u81ea\u52d5\u5316\u3068\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u542b\u3081\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3078\u306e\u30b3\u30fc\u30eb\u30d0\u30c3\u30af\u3084\u30c7\u30b8\u30bf\u30eb\u30c7\u30a3\u30d5\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u691c\u8a3c\u3059\u308b\u305f\u3081\u306b\u3001\u30c7\u30a3\u30d5\u30ec\u30af\u30b7\u30e7\u30f3\u7387\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u3088\u308b\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u81ea\u52d5SLA\u306e\u65bd\u884c\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u6280\u8853\u30d1\u30bf\u30fc\u30f3\uff1a<\/strong> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u306e\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\uff08RPA\uff09\u3001\u304a\u3088\u3073\u30c1\u30e3\u30cd\u30eb\u9593\u3067\u4e00\u8cab\u3057\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3002.<\/li>\n<li><strong>\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u5b89\u5168\u6027:<\/strong> \u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u304a\u3088\u3073\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3001\u4eba\u9593\u3068\u81ea\u52d5\u5316\u306e\u9867\u5ba2\u30b1\u30a2\u30e2\u30c7\u30eb\u3068\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/02\/customer-care-automation-395917.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u81ea\u52d5\u5316\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u30c8\u30c3\u30d7\u30c4\u30fc\u30eb<\/h2>\n<h3>\u30c8\u30c3\u30d75\u306e\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<ul>\n<li><strong>Google Dialogflow<\/strong> \u2014 \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u5805\u7262\u306a\u4f1a\u8a71\u578bAI\u3067\u3001AI\u9867\u5ba2\u30b1\u30a2\u3068\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u5f37\u307f\uff1a\u9ad8\u5ea6\u306a\u81ea\u7136\u8a00\u8a9e\u7406\u89e3\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7d71\u5408\u3001\u5206\u6790\u3068\u7d44\u307f\u5408\u308f\u305b\u305f\u4e88\u6e2c\u7684\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u306e\u30b5\u30dd\u30fc\u30c8\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u7d71\u5408\u3001\u81ea\u52d5\u5fdc\u7b54\u304a\u3088\u3073\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3002. <a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Google Dialogflow<\/a>.<\/li>\n<li><strong>IBM Watson \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/strong> \u2014 \u610f\u56f3\u691c\u51fa\u3001\u30c0\u30a4\u30a2\u30ed\u30b0\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002\u5f37\u307f\uff1a\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30af\u30e9\u30a6\u30c9\u5c55\u958b\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\/\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u5236\u5fa1\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u8c4a\u5bcc\u306a\u81ea\u52d5\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306aCRM\u7d71\u5408\u3001\u8907\u96d1\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u305f\u3081\u306eAI\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306e\u7d71\u5408\u3002. <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">IBM Watson \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a>.<\/li>\n<li><strong>Zendesk\uff08\u30b5\u30dd\u30fc\u30c8\u30b9\u30a4\u30fc\u30c8\uff09<\/strong> \u2014 \u7d44\u307f\u8fbc\u307f\u306e\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5099\u3048\u305f\u6210\u719f\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002\u5f37\u307f\uff1a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3001\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u81ea\u52d5\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316KPI\uff08CSAT\u3001\u89e3\u6c7a\u6642\u9593\uff09\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3068\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u99c6\u52d5\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3002. <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>.<\/li>\n<li><strong>UiPath\uff08RPA\uff09<\/strong> \u2014 \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u5148\u9032\u7684\u306a\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\u3067\u3001\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u3067\u7e70\u308a\u8fd4\u3057\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u89e3\u6c7a\u3092\u52a0\u901f\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u5f37\u307f\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u7d44\u307f\u5408\u308f\u305b\u305fAPI\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30c7\u30b6\u30a4\u30f3\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u6ce8\u6587\u7167\u4f1a\u3001\u8acb\u6c42\u30af\u30a8\u30ea\u306e\u81ea\u52d5\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u81ea\u52d5\u54c1\u8cea\u4fdd\u8a3c\u3002. <a href=\"https:\/\/www.uipath.com\" target=\"_blank\" rel=\"noopener\">UiPath<\/a>.<\/li>\n<li><strong>\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/strong> \u2014 \u81ea\u52d5\u5fdc\u7b54\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u591a\u8a00\u8a9eAI\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u3001SMS\u6a5f\u80fd\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30b3\u30e1\u30f3\u30c8\u306e\u30e2\u30c7\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d5\u30a1\u30fc\u30b9\u30c8\u306e\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002\u5f37\u307f\uff1a\u8fc5\u901f\u306a\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u7d71\u5408\u3001\u30ea\u30fc\u30c9\u751f\u6210\u3001e\u30b3\u30de\u30fc\u30b9\u30c4\u30fc\u30eb\uff08\u30ab\u30fc\u30c8\u56de\u5fa9\uff09\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u304a\u3088\u3073\u30a6\u30a7\u30d6\u30c1\u30e3\u30cd\u30eb\u306e\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u30bd\u30fc\u30b7\u30e3\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u52d5\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a24\/7\u81ea\u52d5\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3002. <a href=\"https:\/\/messengerbot.app\/ja\/\" target=\"_blank\" rel=\"noopener\">\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8<\/a>.<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u305f\u7406\u7531\u306f\u3001\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u30b3\u30a2\u30d1\u30bf\u30fc\u30f3\u3092\u30ab\u30d0\u30fc\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\uff1a\u4f1a\u8a71\u578bAI\uff08Dialogflow\u3001Watson Assistant\uff09\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304a\u3088\u3073\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\uff08Zendesk\uff09\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9RPA\uff08UiPath\uff09\u3001\u304a\u3088\u3073\u30bd\u30fc\u30b7\u30e3\u30eb\u3001\u30a6\u30a7\u30d6\u3001SMS\u81ea\u52d5\u5316\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d5\u30a1\u30fc\u30b9\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08Messenger Bot\uff09\u3002\u30c4\u30fc\u30eb\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306f\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7d71\u5408\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3068\u306eCRM\u7d71\u5408\u3001\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u3001\u305d\u3057\u3066\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001CSAT\u3001AHT\u3001\u89e3\u6c7a\u6642\u9593\u3092\u901a\u3058\u305f\u6e2c\u5b9a\u53ef\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316ROI\u3092\u512a\u5148\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u6bd4\u8f03\u3092\u9078\u629e\u3059\u308b<\/h3>\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u9078\u3076\u969b\u3001\u79c1\u306f\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u6226\u7565\u306b\u76f4\u63a5\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u308b\u6226\u8853\u7684\u304a\u3088\u3073\u6226\u7565\u7684\u57fa\u6e96\u306e\u77ed\u3044\u30ea\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u7d71\u5408\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8:<\/strong> \u30cd\u30a4\u30c6\u30a3\u30d6CRM\u7d71\u5408\u3001API\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3001\u304a\u3088\u3073\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u4f1a\u8a71\u5c65\u6b74\u3092\u96c6\u4e2d\u7ba1\u7406\u3059\u308b\u80fd\u529b\u3002.<\/li>\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u308b\u81ea\u52d5\u5316\u30d1\u30bf\u30fc\u30f3:<\/strong> AI\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\u3001\u304a\u3088\u3073\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3002.<\/li>\n<li><strong>\u904b\u7528\u30b9\u30b1\u30fc\u30eb:<\/strong> \u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\uff08\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u5bfe\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff09\u3001\u8fc5\u901f\u306a\u53cd\u5fa9\u306e\u305f\u3081\u306e\u30ce\u30fc\u30b3\u30fc\u30c9\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u305f\u3081\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002.<\/li>\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u6e2c\u5b9a:<\/strong> \u81ea\u52d5\u5316\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30a2\u30e9\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3068KPI\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306eA\/B\u30c6\u30b9\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u30d1\u30a4\u30ed\u30c3\u30c8\u306e\u305f\u3081\u306eROI\u8a08\u7b97\u6a5f\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u4f53\u9a13:<\/strong> \u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u4f1a\u8a71\u30d5\u30ed\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3001CSAT\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u7528\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3002.<\/li>\n<li><strong>\u30ea\u30b9\u30af\u3068\u30ac\u30d0\u30ca\u30f3\u30b9:<\/strong> \u5b89\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u81ea\u52d5\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u660e\u78ba\u306a\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3002.<\/li>\n<\/ul>\n<p>\u5b9f\u7528\u7684\u306a\u6bd4\u8f03\u3068\u5b9f\u88c5\u30d1\u30bf\u30fc\u30f3\u306e\u305f\u3081\u306b\u3001\u79c1\u306f\u3057\u3070\u3057\u3070 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88-ai-api-%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf-%e7%84%a1%e6%96%99%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b3-%e3%83%99%e3%82%b9%e3%83%88\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8API\u30aa\u30d7\u30b7\u30e7\u30f3<\/a> \u4e8b\u524d\u69cb\u7bc9\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u512a\u5148\u3059\u308b\u304b\u3001\u6700\u9ad8\u306e\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\uff08\u4f1a\u8a71\u578bNLU\u3001RPA\u3001\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3001\u5206\u6790\uff09\u3092\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3059\u308b\u304b\u3092\u6c7a\u5b9a\u3059\u308b\u305f\u3081\u306e\u30ac\u30a4\u30c9\u3092\u53c2\u7167\u3057\u307e\u3059\u3002\u8fc5\u901f\u306b\u30c6\u30b9\u30c8\u3057\u305f\u3044\u5834\u5408\u3001\u79c1\u306e\u63a8\u5968\u3059\u308b\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3059\u308b\u524d\u306b\u3001\u5c01\u3058\u8fbc\u3081\u7387\u3001\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u306e\u52b9\u679c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306eROI\u3092\u6e2c\u5b9a\u3059\u308b\u30d1\u30a4\u30ed\u30c3\u30c8\u3067\u3059\u3002.<\/p>\n<h2>\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30bb\u30ec\u30f3\u30b9\u306e\u305f\u3081\u306e5C\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n<h3>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e5\u3064\u306eC\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<ul>\n<li><strong>\u601d\u3044\u3084\u308a<\/strong> \u2014 \u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u5171\u611f\u3068\u611f\u60c5\u7684\u77e5\u6027\u3002\u79c1\u306f\u3001\u611f\u60c5\u3092\u691c\u8a3c\u3057\u3001\u601d\u3044\u3084\u308a\u306e\u3042\u308b\u8a00\u8449\u3092\u4f7f\u3044\u3001\u654f\u611f\u307e\u305f\u306f\u81ea\u4fe1\u306e\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u3092\u4eba\u9593\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3092\u542b\u3080\u4f1a\u8a71\u30d5\u30ed\u30fc\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u8a13\u7df4\u3057\u307e\u3059\u3002AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306b\u30da\u30eb\u30bd\u30ca\u3092\u610f\u8b58\u3057\u305f\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u57cb\u3081\u8fbc\u3080\u3053\u3068\u3067\u3001CX\u304c\u5411\u4e0a\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u9650\u754c\u306b\u9054\u3057\u305f\u3068\u304d\u306e\u6469\u64e6\u304c\u6e1b\u5c11\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong> \u2014 \u660e\u78ba\u3067\u30bf\u30a4\u30e0\u30ea\u30fc\u3001\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3067\u884c\u3044\u307e\u3059\u3002\u81ea\u52d5\u5fdc\u7b54\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\uff08\u6ce8\u6587\u66f4\u65b0\u3001\u969c\u5bb3\u30a2\u30e9\u30fc\u30c8\uff09\u3001\u304a\u3088\u3073\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001SMS\u3001\u97f3\u58f0\u3067\u4e00\u8cab\u3057\u305f\u60c5\u5831\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u3001\u5c01\u3058\u8fbc\u3081\u7387\u3001CSAT\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u4e3b\u8981\u306a\u6307\u6a19\u3068\u3057\u3066\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u80fd\u529b<\/strong> \u2014 \u521d\u56de\u63a5\u89e6\u3067\u306e\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u89e3\u6c7a\u3002\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u81ea\u52d5\u5316\u304a\u3088\u3073\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u5185\u3067\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u306e\u63d0\u6848\u3092\u8868\u793a\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u304c\u8fc5\u901f\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u54c1\u8cea\u4fdd\u8a3c\u304c\u5411\u4e0a\u3057\u3001\u6642\u9593\u3068\u3068\u3082\u306b\u6a5f\u68b0\u5b66\u7fd2\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u4e00\u8cab\u6027<\/strong> \u2014 \u6587\u66f8\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u3063\u3066\u63a8\u9032\u3055\u308c\u308b\u4fe1\u983c\u6027\u306e\u3042\u308b\u4f53\u9a13\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306bSLA\u306b\u57fa\u3065\u304f\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u5f37\u5236\u3057\u3001\u7d50\u679c\u3092\u6a19\u6e96\u5316\u3057\u3001AHT\u3092\u524a\u6e1b\u3057\u3001\u518d\u63a5\u89e6\u7387\u3092\u4f4e\u4e0b\u3055\u305b\u307e\u3059\u3002\u4e00\u8cab\u6027\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30eb\u30fc\u30eb\u3068\u81ea\u52d5SLA\u306e\u5f37\u5236\u306b\u3088\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\uff08\u30b1\u30a2\uff09<\/strong> \u2014 \u9867\u5ba2\u306e\u6210\u679c\u306b\u57fa\u3065\u3044\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c8\u30fc\u30af\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u81ea\u52d5\u5316\u3001\u304a\u3088\u3073\u4e88\u6e2c\u7684\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3092\u4f7f\u7528\u3057\u3066\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u306a\u304c\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u5b89\u5168\u6027\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\uff08\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\/GDPR\uff09\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001NPS\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316ROI\u8a08\u7b97\u6a5f\u3092\u901a\u3058\u3066ROI\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h3>CX\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u81ea\u52d5\u5316\u3001\u305d\u3057\u3066\u81ea\u52d5\u5316\u306b\u3088\u308bCSAT\u306e\u5411\u4e0a\u306b5C\u3092\u9069\u7528\u3059\u308b<\/h3>\n<p>5C\u3092\u6e2c\u5b9a\u53ef\u80fd\u306aCX\u81ea\u52d5\u5316\u306b\u7ffb\u8a33\u3059\u308b\u305f\u3081\u306b\u3001\u79c1\u306f3\u3064\u306e\u5b9f\u7528\u7684\u306a\u30d1\u30bf\u30fc\u30f3\u306b\u5f93\u3044\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u81ea\u52d5\u5316\u306b\u5171\u611f\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b:<\/strong> \u5171\u611f\u7684\u306a\u5fdc\u7b54\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u542b\u3080\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306e\u9867\u5ba2\u30b1\u30a2\u306b\u3088\u308b\u4f1a\u8a71\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7d71\u5408\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u4e0d\u6e80\u3092\u691c\u51fa\u3057\u3001\u4eba\u9593\u306e\u4ecb\u5165\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u80fd\u529b\u3068\u4e00\u8cab\u6027\u3092\u904b\u7528\u5316\u3059\u308b:<\/strong> \u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092CRM\u7d71\u5408\u306b\u63a5\u7d9a\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u9867\u5ba2\u3068\u5171\u306b\u79fb\u52d5\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\uff08RPA\uff09\u3092\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306b\u6d3b\u7528\u3057\u3066\u3001\u624b\u52d5\u306e\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u9045\u5ef6\u3092\u6392\u9664\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u901a\u3058\u3066SLA\u30eb\u30fc\u30eb\u3092\u5f37\u5236\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u3068\u53cd\u5fa9:<\/strong> \u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306eKPI\uff08\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001CSAT\u3001AHT\u3001\u89e3\u6c7a\u6642\u9593\uff09\u3092\u8ffd\u8de1\u3057\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5fdc\u7b54\u306eA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5206\u6790\u304b\u3089\u306e\u6d1e\u5bdf\u3068\u3001AI\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001CSAT\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5b9f\u7528\u7684\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u306f <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/ai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88-ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf\/\" target=\"_blank\" rel=\"noopener\">AI\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8<\/a> \u601d\u3044\u3084\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u80fd\u529b\u3001\u4e00\u8cab\u6027\u3001\u9867\u5ba2\u4e2d\u5fc3\u6027\u3092\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u6226\u7565\u306b\u6574\u5408\u3055\u305b\u308b\u30ac\u30a4\u30c9\u3092\u53c2\u7167\u3057\u307e\u3059\u3002. <\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/02\/customer-care-automation-292904.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u81ea\u52d5\u5316\u306e\u7a2e\u985e\u3068\u305d\u306e\u9069\u5408\u5834\u6240<\/h2>\n<h3>\u81ea\u52d5\u5316\u306e4\u3064\u306e\u30bf\u30a4\u30d7\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<ul>\n<li><strong>\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3 (RPA)<\/strong> \u2014 \u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30dc\u30c3\u30c8\u304c\u3001\u7e70\u308a\u8fd4\u3057\u306e\u3042\u308b\u69cb\u9020\u5316\u3055\u308c\u305f\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\uff08\u30c7\u30fc\u30bf\u5165\u529b\u3001\u6ce8\u6587\u7167\u4f1a\u3001\u8acb\u6c42\u66f8\u306e\u7167\u5408\uff09\u3092\u81ea\u52d5\u5316\u3057\u3001\u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3057\u3001\u30a8\u30e9\u30fc\u3092\u6e1b\u5c11\u3055\u305b\u307e\u3059\u3002RPA\u306f\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u5fc3\u3067\u3042\u308a\u3001CRM\u304a\u3088\u3073\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\u3067\u3059\u3002\u5178\u578b\u7684\u306a\u5229\u70b9\u306b\u306f\u3001AHT\u306e\u77ed\u7e2e\u3001\u30b9\u30eb\u30fc\u30d7\u30c3\u30c8\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff1a\u81ea\u52d5\u5316\u524d\u306b\u30d7\u30ed\u30bb\u30b9\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30a2\u30e9\u30fc\u30c8\u3067\u30dc\u30c3\u30c8\u3092\u76e3\u8996\u3057\u3001\u4f8b\u5916\u51e6\u7406\u306e\u305f\u3081\u306bRPA\u3068\u4eba\u9593 + \u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30e2\u30c7\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u3002.<\/li>\n<li><strong>AI\u99c6\u52d5 \/ \u8a8d\u77e5\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/strong> \u2014 \u6a5f\u68b0\u5b66\u7fd2\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u304c\u3001\u975e\u69cb\u9020\u5316\u5165\u529b\u3001\u610f\u56f3\u691c\u51fa\u3001\u611f\u60c5\u3001\u4e88\u6e2c\u30b5\u30dd\u30fc\u30c8\u3092\u51e6\u7406\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u305f\u3081\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3001\u4e88\u6e2c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08\u96e2\u8131\u4fe1\u53f7\u3001\u6b21\u306e\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\uff09\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u306f\u300124\/7\u306e\u81ea\u52d5\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u7d71\u5408\u3084\u3001\u81ea\u52d5\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u63d0\u6848\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff1aAI\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3001\u660e\u78ba\u306a\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3001\u53b3\u683c\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc \/ \u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08BPA\uff09<\/strong> \u2014 \u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30de\u30eb\u30c1\u30b9\u30c6\u30c3\u30d7\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8abf\u6574\u3059\u308b\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30bf\u30fc\u30f3\u3068\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30eb\u30fc\u30eb\uff08\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001SLA\u99c6\u52d5\u306e\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u81ea\u52d5\u5316\uff09\u3002BPA\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u5fdc\u7b54\uff08\u30a4\u30d9\u30f3\u30c8\u30c8\u30ea\u30ac\u30fc\u901a\u77e5\u3001\u81ea\u52d5\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u81ea\u52d5\u6ce8\u6587\u8ffd\u8de1\u901a\u77e5\uff09\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001CX\u81ea\u52d5\u5316\u3092\u6539\u5584\u3057\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d71\u5408\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316<\/strong> \u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\uff08\u81ea\u52d5\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30dd\u30fc\u30bf\u30eb\uff09\u3001IVR\u81ea\u52d5\u5316\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30d5\u30ed\u30f3\u30c8\u30a8\u30f3\u30c9\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u81ea\u52d5\u5316\u3002\u3053\u306e\u30bf\u30a4\u30d7\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u3001SMS\u3001\u30a6\u30a7\u30d6\u5168\u4f53\u3067\u4e00\u8cab\u3057\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5f37\u8abf\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u3068\u81ea\u52d5\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\uff1a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u512a\u5148\u3057\u3001\u81ea\u52d5\u5316\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c8\u30fc\u30af\u30f3\u3092\u4f7f\u7528\u3057\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u306e\u6700\u9069\u5316\u306e\u305f\u3081\u306bA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h3>\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\uff09\u3001AI\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/h3>\n<p>\u81ea\u52d5\u5316\u3092\u3053\u308c\u3089\u306e4\u3064\u306e\u5b9f\u7528\u7684\u306a\u30d0\u30b1\u30c3\u30c8\u306b\u5206\u985e\u3059\u308b\u306e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u6226\u7565\u3092\u5b9f\u88c5\u3059\u308b\u969b\u306b\u30c1\u30fc\u30e0\u304c\u76f4\u9762\u3059\u308b\u554f\u984c\u306b\u76f4\u63a5\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u3053\u308c\u3089\u3092\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u306b\u7d71\u5408\u3059\u308b\u65b9\u6cd5\u3092\u8aac\u660e\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30d1\u30bf\u30fc\u30f3\uff1a<\/strong> RPA\u3092\u4f7f\u7528\u3057\u3066\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\uff08\u6ce8\u6587\u306e\u7167\u4f1a\u3001\u8acb\u6c42\u306e\u554f\u3044\u5408\u308f\u305b\uff09\u3092\u89e3\u6d88\u3057\u3001\u9867\u5ba2\u5411\u3051\u306e\u5bfe\u8a71\u578bAI\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u305f\u3081\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\uff09\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u884c\u3044\u3001SLA\u306e\u9075\u5b88\u3068\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3044\u3066CRM\u7d71\u5408\u3067\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u96c6\u4e2d\u7ba1\u7406\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u304c\u5358\u4e00\u306e\u9867\u5ba2\u8a18\u9332\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u3068KPI:<\/strong> \u30a4\u30f3\u30b9\u30c8\u30a5\u30eb\u30e1\u30f3\u30c8\u306e\u4fdd\u6301\u7387\u3001CSAT\u3001AHT\u3001\u89e3\u6c7a\u6642\u9593\u3001\u304a\u3088\u3073\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6307\u6a19\u3002\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306eROI\u306b\u6539\u5584\u3092\u7d50\u3073\u4ed8\u3051\u3001\u30b9\u30b1\u30fc\u30ea\u30f3\u30b0\u524d\u306b\u5f71\u97ff\u3092\u8a3c\u660e\u3059\u308b\u305f\u3081\u306bA\/B\u30c6\u30b9\u30c8\u3092\u7e70\u308a\u8fd4\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u904b\u7528\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9:<\/strong> \u30c1\u30e3\u30c3\u30c8\u5185\u3067\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u63d0\u6848\u3092\u5b9f\u88c5\u3057\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b\u305f\u3081\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30bb\u30ad\u30e5\u30a2\u306a\u81ea\u52d5\u5316\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5f37\u5236\u3057\u3001\u30c7\u30ea\u30b1\u30fc\u30c8\u307e\u305f\u306f\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u5bfe\u3057\u3066\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u5b9f\u88c5\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8:<\/strong> \u9650\u5b9a\u7684\u306a\u30b9\u30b3\u30fc\u30d7\u3067\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u6210\u529f\u6307\u6a19\u3092\u5b9a\u7fa9\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3068\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u81ea\u52d5\u5316\u3092\u63a5\u7d9a\u3057\u3001\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u3092\u6709\u52b9\u306b\u3057\u3001\u81ea\u52d5\u5316\u99c6\u52d5\u306e\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3092\u4f7f\u7528\u3057\u3066\u7d99\u7d9a\u7684\u6539\u5584\u30b5\u30a4\u30af\u30eb\u3092\u8a08\u753b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5bfe\u8a71\u578b\u30c7\u30b6\u30a4\u30f3\u3068API\u7d71\u5408\u306b\u95a2\u3059\u308b\u6226\u8853\u7684\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u3064\u3044\u3066\u306f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88-ai-api-%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf-%e7%84%a1%e6%96%99%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b3-%e3%83%99%e3%82%b9%e3%83%88\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8API\u30aa\u30d7\u30b7\u30e7\u30f3<\/a>. \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u3088\u308a\u5e83\u7bc4\u306a\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30bf\u30fc\u30f3\u3068\u5c55\u958b\u306e\u8003\u616e\u4e8b\u9805\u306b\u3064\u3044\u3066\u306f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/%e8%87%aa%e5%8b%95%e5%8c%96%e3%81%95%e3%82%8c%e3%81%9f%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9-10-5-3-80-20-%e4%b8%89%e3%81%a4%e3%81%aef-%e5%ae%9f%e7%94%a8\/\" target=\"_blank\" rel=\"noopener\">\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30ac\u30a4\u30c9<\/a>.<\/p>\n<h2>\u904b\u7528\u8a2d\u8a08\u306e\u305f\u3081\u306e4C\u306e\u518d\u8003<\/h2>\n<h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e4C\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u79c1\u306f\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306b\u30014\u3064\u306eC\u2014\u9867\u5ba2\u3001\u30b3\u30b9\u30c8\u3001\u5229\u4fbf\u6027\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u2014\u3092\u30b3\u30f3\u30d1\u30af\u30c8\u306a\u904b\u7528\u30ec\u30f3\u30ba\u3068\u3057\u3066\u4f7f\u7528\u3057\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u300cC\u300d\u306f\u81ea\u52d5\u5316\u30d1\u30bf\u30fc\u30f3\u3068\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u306b\u76f4\u63a5\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\uff08\u30cb\u30fc\u30ba\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\uff09<\/strong> \u2014 \u30b8\u30e3\u30fc\u30cb\u30fc\u3068\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u3068\u9867\u5ba2\u30b1\u30a2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u81ea\u52d5\u5316\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3001\u4e88\u6e2c\u7684\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\u3001\u30a4\u30d9\u30f3\u30c8\u30c8\u30ea\u30ac\u30fc\u901a\u77e5\uff09\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c8\u30fc\u30af\u30f3\u3092\u4f7f\u7528\u3057\u3066\u6469\u64e6\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002CSAT\u3001NPS\u3001\u4fdd\u6301\u7387\u3067\u6e2c\u5b9a\u3057\u3066\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306eROI\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30b9\u30c8\uff08\u9867\u5ba2\u306b\u3068\u3063\u3066\u306e\u7dcf\u30b3\u30b9\u30c8\uff09<\/strong> \u2014 \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u8fc5\u901f\u306a\u30b9\u30c6\u30fc\u30bf\u30b9\u30c1\u30a7\u30c3\u30af\u306e\u305f\u3081\u306eIVR\u6700\u9069\u5316\u3092\u901a\u3058\u3066\u3001\u8a8d\u8b58\u3055\u308c\u308b\u91d1\u92ad\u7684\u304a\u3088\u3073\u6642\u9593\u7684\u30b3\u30b9\u30c8\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3068\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306eRPA\u3092\u901a\u3058\u3066AHT\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u5229\u4fbf\u6027\uff08\u30a2\u30af\u30bb\u30b9\u3068\u5bb9\u6613\u3055\uff09<\/strong> \u2014 \u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3001\u30a6\u30a7\u30d6\u304a\u3088\u3073\u30bd\u30fc\u30b7\u30e3\u30eb\u3067\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001SMS\u6a5f\u80fd\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306aCRM\u7d71\u5408\u3092\u63d0\u4f9b\u3057\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u30e6\u30fc\u30b6\u30fc\u306b\u8ffd\u5f93\u3057\u307e\u3059\u3002\u81ea\u52d5\u5fdc\u7b54\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u4e00\u8cab\u3057\u305f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u512a\u5148\u3057\u3066\u3001\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3068\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff08\u660e\u78ba\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3001\u95a2\u9023\u6027\uff09<\/strong> \u2014 \u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u6ce8\u6587\u8ffd\u8de1\u901a\u77e5\u3001\u81ea\u52d5SLA\u306e\u9069\u7528\uff09\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306b\u3088\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3092\u5b9f\u88c5\u3057\u307e\u3059\u3002\u654f\u611f\u306a\u30b1\u30fc\u30b9\u306b\u5bfe\u3059\u308b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3068\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u78ba\u4fdd\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3068\u611f\u60c5\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<h3>\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3001\u30c1\u30b1\u30c3\u30c8\u81ea\u52d5\u767a\u884c\u30b7\u30b9\u30c6\u30e0\u3001\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u306b4C\u3092\u7d44\u307f\u8fbc\u307f\u307e\u3059\u3002<\/h3>\n<p>4C\u3092\u5b9f\u884c\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u539f\u5247\u3092\u5177\u4f53\u7684\u306a\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u3068\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u5909\u63db\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u5206\u985e\u6cd5\u3092\u8a2d\u8a08\u3057\u307e\u3059:<\/strong> \u30c1\u30b1\u30c3\u30c8\u30d5\u30a3\u30fc\u30eb\u30c9\u3001\u610f\u56f3\u30bf\u30b0\u3001\u512a\u5148\u30eb\u30fc\u30eb\u3092\u6a19\u6e96\u5316\u3057\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u30c1\u30b1\u30c3\u30c8\u767a\u884c\u30b7\u30b9\u30c6\u30e0\u304c\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3068\u30b3\u30b9\u30c8\u5f71\u97ff\u306b\u3088\u3063\u3066\u4f5c\u696d\u3092\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e00\u8cab\u6027\u304c\u5f37\u5316\u3055\u308c\u3001\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3067\u81ea\u52d5SLA\u306e\u9069\u7528\u304c\u5b9f\u73fe\u3055\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u8abf\u6574\u3057\u307e\u3059:<\/strong> CRM\u7d71\u5408\u3092\u901a\u3058\u3066\u4f1a\u8a71\u5c65\u6b74\u3092\u96c6\u4e2d\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u305f\u3081\u306e\u771f\u5b9f\u306e\u5358\u4e00\u306e\u60c5\u5831\u6e90\u3092\u63d0\u4f9b\u3057\u307e\u3059\u2014\u518d\u63a5\u89e6\u3092\u6e1b\u3089\u3057\u3001CX\u81ea\u52d5\u5316\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30c8\u30ea\u30a2\u30fc\u30b8\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059:<\/strong> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u5b9f\u88c5\u3057\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u3001\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u9069\u7528\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3055\u308c\u305f\u54c1\u8cea\u4fdd\u8a3c\u3068\u81ea\u52d5\u5316\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304a\u3088\u3073\u30a2\u30e9\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u65e9\u671f\u306b\u969c\u5bb3\u3092\u691c\u51fa\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u4eba\u9593\u306e\u30bf\u30c3\u30c1\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308a\u307e\u3059:<\/strong> \u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3068\u3001\u4f4e\u52b4\u529b\u30bf\u30b9\u30af\u306e\u305f\u3081\u306e\u30ac\u30a4\u30c9\u30d5\u30ed\u30fc\u3092\u63d0\u4f9b\u3057\u3001\u9ad8\u3044\u611f\u60c5\u3084\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u3059\u308b\u660e\u78ba\u306a\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u3053\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u30e2\u30c7\u30eb\u306f\u5171\u611f\u3092\u4fdd\u3061\u3001CSAT\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u3068\u53cd\u5fa9:<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3068KPI\uff08\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001AHT\u3001\u89e3\u6c7a\u6642\u9593\u3001CSAT\uff09\u3092\u6e2c\u5b9a\u3057\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5fdc\u7b54\u306eA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092AI\u99c6\u52d5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u610f\u56f3\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u306e\u69cb\u7bc9\u3001API\u306e\u7d71\u5408\u306b\u95a2\u3059\u308b\u5b9f\u7528\u7684\u306a\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u306f\u6b21\u306e\u3082\u306e\u3092\u53c2\u7167\u3057\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e8%87%aa%e5%8b%95%e5%8c%96%e3%81%95%e3%82%8c%e3%81%9f%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%81%af%e3%80%81%e9%a1%a7%e5%ae%a2%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%84%e6%84%8f%e6%80%9d%e6%b1%ba\/\" target=\"_blank\" rel=\"noopener\">\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u306e\u8aac\u660e<\/a> \u5b9f\u88c5\u306e\u7bc4\u56f2\u3092\u5b9a\u7fa9\u3057\u3001\u6210\u529f\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u8a2d\u5b9a\u3059\u308b\u969b\u306e\u30ac\u30a4\u30c9\u3067\u3059\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/02\/customer-care-automation-353301.jpg\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>CRM\u30e2\u30c7\u30eb\u3068\u7d71\u5408\u6226\u7565<\/h2>\n<h3>CRM\u306e4\u3064\u306e\u30bf\u30a4\u30d7\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u79c1\u306fCRM\u30924\u3064\u306e\u5b9f\u7528\u7684\u306a\u30bf\u30a4\u30d7\u306b\u5206\u985e\u3057\u3001\u30c1\u30fc\u30e0\u304c\u6280\u8853\u3092\u6210\u679c\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u9069\u5207\u306a\u7d71\u5408\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30ebCRM<\/strong> \u2014 \u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u3068\u52b9\u7387\u5316\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\uff1a\u55b6\u696d\u652f\u63f4\u81ea\u52d5\u5316\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\u3001\u30b5\u30fc\u30d3\u30b9\uff0f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30ebCRM\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u300124\u6642\u9593365\u65e5\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u81ea\u52d5\u5fdc\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7d71\u5408\u3092\u652f\u3048\u3066\u3044\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u30ea\u30fc\u30c9\u304b\u3089\u30ad\u30e3\u30c3\u30b7\u30e5\u3078\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u81ea\u52d5\u5316\u3055\u308c\u305fSLA\u306e\u5f37\u5236\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u81ea\u52d5\u5316\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u6ce8\u6587\u8ffd\u8de1\u901a\u77e5\u3002\u5f71\u97ff\u3092\u6e2c\u5b9a\u3059\u308b\u969b\u306b\u306f\u3001\u521d\u56de\u5fdc\u7b54\u307e\u3067\u306e\u6642\u9593\u3001\u30ea\u30fc\u30c9\u8ee2\u63db\u7387\u3001AHT\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u5206\u6790CRM<\/strong> \u2014 \u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3001\u4e88\u6e2c\u7684\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u306b\u5f79\u7acb\u3066\u307e\u3059\u3002\u5206\u6790CRM\u306f\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u81ea\u52d5\u53ce\u96c6\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3092\u901a\u3058\u3066CRM\u7d71\u5408\u3092\u53d6\u308a\u8fbc\u307f\u3001\u89e3\u7d04\u30e2\u30c7\u30eb\u3001\u6b21\u306e\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u81ea\u52d5\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u751f\u6210\u3057\u307e\u3059\u3002\u4e3b\u8981\u306a\u6307\u6a19\u306b\u306f\u3001CLV\u3001\u89e3\u7d04\u7387\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3ROI\u3001\u4e88\u6e2c\u7cbe\u5ea6\u304c\u542b\u307e\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30e9\u30dc\u30ec\u30fc\u30c6\u30a3\u30d6CRM<\/strong> \u2014 \u30c1\u30e3\u30f3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u9867\u5ba2\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u30c1\u30fc\u30e0\u9593\u3067\u5171\u6709\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3068\u4e00\u8cab\u3057\u305fCX\u81ea\u52d5\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001API\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30dd\u30fc\u30c8\u304c\u5358\u4e00\u306e\u9867\u5ba2\u8a18\u9332\u3092\u5171\u6709\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff1a\u7d71\u4e00\u3055\u308c\u305f\u4f1a\u8a71\u5c65\u6b74\u3001\u8abf\u6574\u3055\u308c\u305f\u30a4\u30d9\u30f3\u30c8\u30c8\u30ea\u30ac\u30fc\u901a\u77e5\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308b\u30af\u30ed\u30b9\u30bb\u30eb\/\u30a2\u30c3\u30d7\u30bb\u30eb\u81ea\u52d5\u5316\u3002.<\/li>\n<li><strong>\u6226\u7565\u7684CRM<\/strong> \u2014 \u9867\u5ba2\u306e\u6d1e\u5bdf\u3092\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3068\u6574\u5408\u3055\u305b\u308b\u9577\u671f\u7684\u3067\u95a2\u4fc2\u91cd\u8996\u306eCRM\u3067\u3059\u3002\u6226\u7565\u7684CRM\u306f\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u6226\u7565\u3092\u5c0e\u304d\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306eROI\u306b\u95a2\u3059\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u77e5\u3089\u305b\u3001AI\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff08\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71AI\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\uff09\u304a\u3088\u3073\u9867\u5ba2\u4f53\u9a13\u81ea\u52d5\u5316\u3078\u306e\u6295\u8cc7\u3092\u512a\u5148\u3057\u307e\u3059\u3002\u5178\u578b\u7684\u306a\u6307\u6a19\uff1aNPS\u3001\u4fdd\u6301\u7387\u3001\u6226\u7565\u7684ROI\u3002.<\/li>\n<\/ul>\n<h3>\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u3001API\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3068\u306eCRM\u7d71\u5408<\/h3>\n<p>\u7d71\u5408\u3092\u8a2d\u8a08\u3059\u308b\u969b\u306b\u306f\u3001\u6587\u8108\u3001\u30b9\u30d4\u30fc\u30c9\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u512a\u5148\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3068AI\u9867\u5ba2\u30b1\u30a2\u304c\u660e\u78ba\u306a\u4fa1\u5024\u3092\u8ffd\u52a0\u3059\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u6587\u8108\u3092\u96c6\u4e2d\u5316\u3059\u308b:<\/strong> CRM\u3092\u8a18\u9332\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u63a5\u7d9a\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u304c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001IVR\u81ea\u52d5\u5316\u3001\u30e1\u30fc\u30eb\u3001SMS\u9593\u3067\u4f1a\u8a71\u5c65\u6b74\u3092\u4fdd\u6301\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u518d\u63a5\u89e6\u304c\u6e1b\u5c11\u3057\u3001\u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u304c\u6539\u5584\u3055\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>API\u3068\u81ea\u52d5\u5316\u30d1\u30bf\u30fc\u30f3:<\/strong> \u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u306e\u691c\u7d22\u306b\u306fAPI\u99c6\u52d5\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u3092\u597d\u307f\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578bAI\u3092\u5358\u4e00\u306e\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u4fe1\u983c\u6027\u306e\u3042\u308b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002.<\/li>\n<li><strong>\u904b\u7528\u30eb\u30fc\u30eb\u3068\u30ac\u30d0\u30ca\u30f3\u30b9:<\/strong> \u81ea\u52d5\u5316\u3055\u308c\u305fSLA\u306e\u65bd\u884c\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b9\u30de\u30fc\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u3092\u5b9f\u88c5\u3057\u307e\u3059\u3002\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5f37\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u305f\u3081\u306b\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c8\u30fc\u30af\u30f3\u3092\u6709\u52b9\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u3068\u30d1\u30a4\u30ed\u30c3\u30c8:<\/strong> containment rate\u3001CSAT\u3001AHT\u3001\u89e3\u6c7a\u6642\u9593\u3001\u9867\u5ba2\u30b1\u30a2\u306e\u81ea\u52d5\u5316ROI\u3092\u6e2c\u5b9a\u3059\u308b\u30d1\u30a4\u30ed\u30c3\u30c8\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u3001AI\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u3092\u53cd\u5fa9\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u3059\u308b\u524d\u306b\u6307\u6a19\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u5b9f\u7528\u7684\u306a\u30ea\u30bd\u30fc\u30b9:<\/strong> \u4f1a\u8a71\u30c7\u30b6\u30a4\u30f3\u3068\u5c55\u958b\u30d1\u30bf\u30fc\u30f3\u306e\u305f\u3081\u306b\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068AI\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u52d5\u4f5c\u306b\u95a2\u3059\u308b\u30ac\u30a4\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e8b\u524d\u69cb\u7bc9\u3055\u308c\u305f\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63a1\u7528\u3059\u308b\u304b\u3001\u6700\u9ad8\u306e\u90e8\u54c1\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u304b\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002\u5b9f\u7528\u7684\u306a <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/ai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88-ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf\/\" target=\"_blank\" rel=\"noopener\">AI\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8<\/a> \u5b9f\u88c5\u30d1\u30bf\u30fc\u30f3\u306e\u30ac\u30a4\u30c9\u3002.<\/li>\n<\/ul>\n<h2>\u5b9f\u88c5\u3001\u6e2c\u5b9a\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h2>\n<h3>\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u5b9f\u88c5\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u30d1\u30a4\u30ed\u30c3\u30c8\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3001\u304a\u3088\u3073\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30b1\u30a2\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u79fb\u884c<\/h3>\n<p>\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u6226\u7565\u3092\u5b9f\u884c\u53ef\u80fd\u306a\u30b9\u30c6\u30c3\u30d7\u306b\u5909\u3048\u308b\u53b3\u5bc6\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u5b9f\u88c5\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u79c1\u304c\u4f7f\u7528\u3059\u308b\u5b9f\u7e3e\u306e\u3042\u308b\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<ul>\n<li>\u7bc4\u56f2\u3068\u76ee\u7684\uff1a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001IVR\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306eRPA\uff09\u3068\u30bf\u30fc\u30b2\u30c3\u30c8KPI\uff08\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001AHT\u3001CSAT\uff09\u3092\u5b9a\u7fa9\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30c7\u30fc\u30bf\u3068\u7d71\u5408\uff1a\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u3001API\u3001\u304a\u3088\u3073\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30bd\u30fc\u30b9\u3068\u306eCRM\u7d71\u5408\u306e\u5728\u5eab\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u81ea\u52d5\u5316\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30b9\u30bf\u30c3\u30af\u3068\u30d9\u30f3\u30c0\u30fc\u306e\u9078\u629e\uff1a\u9867\u5ba2\u30b1\u30a2\u81ea\u52d5\u5316\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\uff08\u4f1a\u8a71\u578bNLU\u3001\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001RPA\uff09\u3092\u9078\u629e\u3057\u3001\u7d71\u5408\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30d1\u30a4\u30ed\u30c3\u30c8\u30c7\u30b6\u30a4\u30f3\uff1a\u7bc4\u56f2\u30921\u3064\u306e\u30c1\u30e3\u30cd\u30eb\u307e\u305f\u306f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff08\u4f8b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\u307e\u305f\u306f\u8fd4\u54c1\u81ea\u52d5\u5316\uff09\u306b\u5236\u9650\u3057\u3001\u6210\u529f\u6307\u6a19\u3092\u5b9a\u7fa9\u3057\u3001AI\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u6e96\u5099\u3057\u307e\u3059\u3002.<\/li>\n<li>\u69cb\u7bc9\u3068\u30c6\u30b9\u30c8\uff1a\u4f1a\u8a71\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30b9\u30af\u30ea\u30d7\u30c8\u6700\u9069\u5316\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001\u304a\u3088\u3073\u81ea\u52d5\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3092\u884c\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066A\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5c55\u958b\u3057\u3001\u76e3\u8996\u3057\u307e\u3059\uff1a\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u3092\u6709\u52b9\u306b\u3057\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u884c\u3044\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30b9\u30b1\u30fc\u30eb\u3068\u79fb\u884c\uff1a\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\uff08\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u81ea\u52d5\u5316\uff09\u306e\u305f\u3081\u306e\u79fb\u884c\u8a08\u753b\u3092\u4f7f\u7528\u3057\u3001\u6bb5\u968e\u7684\u306a\u5207\u308a\u66ff\u3048\u3001\u30ed\u30fc\u30eb\u30d0\u30c3\u30af\u30eb\u30fc\u30eb\u3001\u304a\u3088\u3073\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u78ba\u7acb\u3057\u3001\u660e\u78ba\u306a\u4eba\u9593\u306e\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u6226\u7565\u3092\u6301\u3063\u3066\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u305f\u3081\u306b\u30b9\u30bf\u30c3\u30d5\u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30d1\u30a4\u30ed\u30c3\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u969b\u306f\u3001\u77ed\u304f\u6e2c\u5b9a\u53ef\u80fd\u306a\u30b9\u30d7\u30ea\u30f3\u30c8\uff084\u301c8\u9031\u9593\uff09\u3092\u597d\u307f\u307e\u3059\uff1a\u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\u3001CSAT\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3092\u691c\u8a3c\u3057\u307e\u3059\u3002\u4f1a\u8a71\u30c7\u30b6\u30a4\u30f3\u30d1\u30bf\u30fc\u30f3\u306b\u3064\u3044\u3066\u306f\u3001\u5b9f\u7528\u7684\u306a <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e6%88%a6%e7%95%a5%ef%bc%9aai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%82%92%e6%a7%8b%e7%af%89%e3%80%81%e3%83%86\/\" target=\"_blank\" rel=\"noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6226\u7565\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/a>, \u30c1\u30e3\u30cd\u30eb\u5b9f\u88c5\u306b\u3064\u3044\u3066\u306f\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/ai%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88-ai%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e3%81%ae%e4%bb%95%e7%b5%84%e3%81%bf\/\" target=\"_blank\" rel=\"noopener\">AI\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8<\/a> \u30ac\u30a4\u30c9\u304b\u3089\u306e\u6307\u91dd\u306b\u5f93\u3044\u307e\u3059\u3002\u30a6\u30a7\u30d6\u30d7\u30ed\u30d1\u30c6\u30a3\u306b\u30dc\u30c3\u30c8\u3092\u30aa\u30f3\u30dc\u30fc\u30c9\u3059\u308b\u305f\u3081\u306b\u3001 <a href=\"https:\/\/messengerbot.app\/ja\/wordpress%e3%82%b5%e3%82%a4%e3%83%88%e3%81%ab%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%83%a1%e3%83%83%e3%82%bb%e3%83%b3%e3%82%b8%e3%83%a3%e3%83%bc%e3%82%92%e8%bf%bd%e5%8a%a0\/\" target=\"_blank\" rel=\"noopener\">WordPress\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/a> \u30ac\u30a4\u30c9\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u4f7f\u7528\u3057\u3001\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u306e\u30d5\u30ed\u30fc\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002 <a href=\"https:\/\/messengerbot.app\/ja\/%e3%83%a9%e3%83%b3%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%9a%e3%83%bc%e3%82%b8%e3%83%81%e3%83%a3%e3%83%83%e3%83%88%e3%83%9c%e3%83%83%e3%83%88%e3%81%ae%e3%83%87%e3%82%b6%e3%82%a4%e3%83%b3%e3%80%81\/\" target=\"_blank\" rel=\"noopener\">\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30da\u30fc\u30b8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6700\u9069\u5316<\/a>.<\/p>\n<h3>\u5f71\u97ff\u306e\u6e2c\u5b9a\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316ROI\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u6307\u6a19\u3068KPI\u3001\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u7d99\u7d9a\u7684\u306a\u6539\u5584<\/h3>\n<p>\u30b3\u30f3\u30d1\u30af\u30c8\u306aKPI\u30bb\u30c3\u30c8\u3068ROI\u306b\u7d50\u3073\u3064\u3051\u305f\u904b\u7528\u30b5\u30a4\u30af\u30eb\u3067\u5f71\u97ff\u3092\u6e2c\u5b9a\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u4e3b\u306aKPI\uff1a<\/strong> \u30b3\u30f3\u30c6\u30a4\u30f3\u30e1\u30f3\u30c8\u7387\uff08\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u6210\u529f\uff09\u3001CSAT\/NPS\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\uff09\u3001\u521d\u56de\u63a5\u89e6\u89e3\u6c7a\u3001\u89e3\u6c7a\u6642\u9593\u3002.<\/li>\n<li><strong>\u52b9\u7387\u3068\u30b3\u30b9\u30c8:<\/strong> \u30b3\u30f3\u30bf\u30af\u30c8\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u3001\u81ea\u52d5\u5316\u306b\u3088\u308b\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\uff08\u56de\u907f\u306b\u3088\u308b\u7bc0\u7d04\uff09\u3001\u304a\u3088\u3073\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30d7\u30ed\u30bb\u30b9\u81ea\u52d5\u5316\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308bRPA\u30b9\u30eb\u30fc\u30d7\u30c3\u30c8\u306e\u5411\u4e0a\u3002.<\/li>\n<li><strong>\u54c1\u8cea\u3068\u5b89\u5168:<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u54c1\u8cea\u4fdd\u8a3c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3001\u304a\u3088\u3073\u5b89\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u6307\u6a19\uff08\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\uff09\u3002.<\/li>\n<\/ul>\n<p>\u6e2c\u5b9a\u306e\u904b\u7528\u5316:<\/p>\n<ul>\n<li>\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30a2\u30e9\u30fc\u30c8\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u5316\u306e\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8\u306e\u305f\u3081\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3092\u8a2d\u5b9a\u3057\u3001\u30c9\u30ed\u30c3\u30d7\u30aa\u30d5\u3001\u30d5\u30a9\u30fc\u30eb\u30d0\u30c3\u30af\u306e\u30b9\u30d1\u30a4\u30af\u3001\u307e\u305f\u306fSLA\u9055\u53cd\u3092\u691c\u51fa\u3057\u307e\u3059\u3002.<\/li>\n<li>\u5b9f\u9a13\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306bA\/B\u30c6\u30b9\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f1a\u8a71\u30d5\u30ed\u30fc\u3001\u81ea\u52d5\u5fdc\u7b54\u3001\u304a\u3088\u3073\u81ea\u52d5\u5316\u306b\u304a\u3051\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c8\u30fc\u30af\u30f3\u3092\u53cd\u5fa9\u3057\u3001\u7d50\u679c\u3092\u6a5f\u68b0\u5b66\u7fd2\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u306b\u30d5\u30a3\u30fc\u30c9\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30d1\u30a4\u30ed\u30c3\u30c8ROI\u306e\u516c\u5f0f\uff1a\u5b9f\u88c5\u30b3\u30b9\u30c8\u3068\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u6599\u91d1\u306b\u5bfe\u3057\u3066\u3001\u5897\u5206\u306e\u7bc0\u7d04\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6642\u9593\u7bc0\u7d04 + \u56de\u907f\u3055\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\uff09\u3092\u6e2c\u5b9a\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316ROI\u3068\u56de\u53ce\u671f\u9593\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002.<\/li>\n<li>\u7d99\u7d9a\u7684\u6539\u5584\u30eb\u30fc\u30d7\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u9031\u6b21\u30ec\u30d3\u30e5\u30fc\u3001\u6708\u6b21KPI\u306e\u632f\u308a\u8fd4\u308a\u3001\u56db\u534a\u671f\u3054\u3068\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u66f4\u65b0\u3092\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3057\u3001\u691c\u8a3c\u3055\u308c\u305f\u6210\u529f\u306b\u57fa\u3065\u3044\u3066\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3001\u4e88\u6e2c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\uff09\u3092\u62e1\u5927\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u6280\u8853\u7684\u306a\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u3068\u5c55\u958b\u30d1\u30bf\u30fc\u30f3\u306b\u3064\u3044\u3066\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\u2014Dialogflow\u3092NLU\u306b\uff08<a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Google Dialogflow<\/a>\uff09\u3001Watson Assistant\u3092\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30baAI\u306b\uff08<a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener\">IBM Watson \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a>\uff09\u3001Zendesk\u3092\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u81ea\u52d5\u5316\u3068\u81ea\u52d5\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u306b\uff08<a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>)\u2014Messenger Bot\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002Brain Pod AI\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u30c1\u30fc\u30e0\u304c\u9ad8\u5ea6\u306a\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u751f\u6210\u306b\u4f7f\u7528\u3059\u308b\u88dc\u5b8c\u7684\u306a\u591a\u8a00\u8a9eAI\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\uff08<a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>).<\/p>\n<p>\u79c1\u306f\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u6e2c\u5b9a\u53ef\u80fd\u306aCX\u306e\u5411\u4e0a\u3068\u6301\u7d9a\u53ef\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u306e\u5229\u70b9\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u81ea\u52d5\u5316\u3001\u4eba\u9593 + \u81ea\u52d5\u5316\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u30e2\u30c7\u30eb\u3001\u305d\u3057\u3066\u81ea\u52d5\u5316\u306e\u63a1\u7528\u306e\u305f\u3081\u306e\u5909\u66f4\u7ba1\u7406\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3001\u3059\u3079\u3066\u306e\u79fb\u884c\u3068\u30b9\u30b1\u30fc\u30eb\u30d5\u30a7\u30fc\u30ba\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/customer-care-automation-examples-top-5-tools-4-types-of-automation-crm-and-the-5-cs-to-boost-cx\/\" data-essbisPostTitle=\"Customer Care Automation: Examples, Top 5 Tools, 4 Types of Automation &#038; CRM, and the 5 C&#8217;s to Boost CX\" data-essbisHoverContainer=\"\"><p>Key Takeaways Customer care automation is a strategic mix of AI customer care, chatbot customer service, RPA for customer support, and workflow automation for customer service to deliver scalable, 24\/7 automated customer support. Practical customer service automation examples include AI\u2011powered chatbots, self\u2011service automation via an automated knowledge base, IVR automation, and automated ticketing systems that enforce SLAs and reduce AHT. Choose customer support automation tools and customer care automation software by prioritizing CRM integration with customer care automation, API\u2011driven customer support automation, and automation monitoring and alerting for measurable ROI. Apply the 5 C&#8217;s and 4 C&#8217;s frameworks\u2014Compassion, Communication, Competence, Consistency, Customer\u2011Centricity; Customer, Cost, Convenience, Communication\u2014to design CX automation that [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":260259,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-260260","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/260260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=260260"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/260260\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/260259"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=260260"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=260260"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=260260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}