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\u5f15\u304d\u7d99\u304e\uff09\u3092\u63a1\u7528\u3057\u3066\u3001\u521d\u56de\u4fa1\u5024\u63d0\u4f9b\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6210\u529f\u3092\u62e1\u5927\u3057\u307e\u3059\u3002.<\/li>\n<li>5\u3064\u306eC\uff08\u660e\u78ba\u306a\u671f\u5f85\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u7d99\u7d9a\u7684\u78ba\u8a8d\uff09\u3092\u9069\u7528\u3057\u3066\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u3092\u69cb\u7bc9\u3057\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u4fdd\u6301\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li>5\u3064\u306e\u67f1\u2014\u6574\u5408\u6027\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u6280\u8853\u7684\u9069\u5408\u3001\u6e2c\u5b9a\u2014\u3092\u4f7f\u7528\u3057\u3066\u3001\u63a1\u7528\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3059\u308b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002.<\/li>\n<li>7\u30b9\u30c6\u30c3\u30d7\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d7\u30ed\u30bb\u30b9\u3067\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u904b\u7528\u5316\u3057\u307e\u3059\uff1a\u767a\u898b\u3001\u8981\u4ef6\u3001\u8a2d\u5b9a\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u63a1\u7528\u3001\u5f15\u304d\u7d99\u304e\u2014\u4e88\u6e2c\u53ef\u80fd\u306a\u5b9f\u88c5\u3068KPI\u306e\u305f\u3081\u306b\u3002.<\/li>\n<li>30\/60\/90\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u5b9f\u65bd\u3057\u3066\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u63a1\u7528\u3001\u62e1\u5f35\u30d5\u30a7\u30fc\u30ba\u306e\u6642\u9593\u3092\u533a\u5207\u308a\u3001\u5404\u30b9\u30c6\u30fc\u30b8\u3067\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0KPI\uff08TTFV\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u300130\/90\u65e5\u4fdd\u6301\uff09\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u6a19\u6e96\u5316\u3057\u307e\u3059\uff1a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u5909\u52d5\u3092\u6e1b\u3089\u3057\u3001SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5168\u4f53\u3067\u306e\u5b9f\u88c5\u3092\u52a0\u901f\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30b3\u30a2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTFV\u3001\u6a5f\u80fd\u63a1\u7528\u3001\u8a2d\u5b9a\u5b8c\u4e86\u6642\u9593\uff09\u3067\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u8a08\u6e2c\u3057\u3001\u6700\u9069\u5316\u5b9f\u9a13\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u307e\u3059\u3002.<\/li>\n<li>\u30eb\u30fc\u30c1\u30f3\u306e\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3068\u30b7\u30fc\u30b1\u30f3\u30b9\uff08\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001SMS\u3001\u88fd\u54c1\u5185\u306e\u4fc3\u3057\uff09\u3092\u81ea\u52d5\u5316\u3057\u3001\u30c4\u30fc\u30eb\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u81ea\u52d5\u5316\u3092\u4f7f\u7528\u3057\u3066\u3001\u500b\u5225\u5316\u3092\u30b9\u30b1\u30fc\u30eb\u3057\u306a\u304c\u3089\u9ad8\u3044\u30bf\u30c3\u30c1\u306e\u4fee\u6b63\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/li>\n<li>\u4f8b\u3084\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\uff08SBP\u30b9\u30bf\u30a4\u30eb\u306e\u4f01\u696d\u5c55\u958b\u3092\u542b\u3080\uff09\u304b\u3089\u5b66\u3073\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u6559\u8a13\u3092\u7d44\u307f\u8fbc\u307f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<\/div>\n<p>\u5805\u7262\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u7b2c\u4e00\u5370\u8c61\u3092\u9577\u671f\u7684\u306a\u4fa1\u5024\u306b\u5909\u3048\u307e\u3059\u3002\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u4f01\u696d\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u306b\u9069\u3057\u305f\u5b9f\u7528\u7684\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\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<a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%a8%e3%81%af%e4%bd%95%e3%82%92%e6%84%8f%e5%91%b3%e3%81%99%e3%82%8b%e3%81%ae%e3%81%8b%e3%82%92%e6%98%8e\/\" rel=\"noopener\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a>.<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/strong> \u2014 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Q&amp;A\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\uff09\u3002\u30aa\u30fc\u30d7\u30f3\/\u30af\u30ea\u30c3\u30af\u7387\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u51fa\u5e2d\u7387\u3001\u5fdc\u7b54\u6642\u9593\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8KPI\u3068\u3057\u3066\u8ffd\u8de1\u3057\u307e\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u306f\u3001Intercom\u306e\u30ea\u30bd\u30fc\u30b9\u304c\u5f79\u7acb\u3061\u307e\u3059\uff08intercom.com\u306eIntercom\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u53c2\u7167\uff09\u3002.<\/li>\n<li><strong>\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\uff08\u30b3\u30f3\u30c6\u30f3\u30c4\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff09<\/strong> \u2014 \u5f79\u5272\u306b\u57fa\u3065\u3044\u305f\u6210\u679c\u91cd\u8996\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a\u77ed\u3044\u30d3\u30c7\u30aa\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3001\u30cf\u30f3\u30ba\u30aa\u30f3\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3002\u30e2\u30b8\u30e5\u30e9\u30fc\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\uff08\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30e9\u30a4\u30d6\u30d8\u30eb\u30d7\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30b9\u30c6\u30fc\u30b8\u3092\u9032\u3080\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u5b8c\u4e86\u7387\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u3054\u3068\u306e\u6642\u9593\u3001\u30bf\u30b9\u30af\u6210\u529f\u7387\u3092\u6e2c\u5b9a\u3057\u3001\u3053\u308c\u3089\u306f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u6a5f\u80fd\u63a1\u7528\uff09\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3055\u308c\u307e\u3059\u3002.<\/li>\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba \/ \u8a2d\u5b9a<\/strong> \u2014 \u9867\u5ba2\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u5408\u308f\u305b\u3066\u88fd\u54c1\u8a2d\u5b9a\u3001\u7d71\u5408\u3001\u30c7\u30fc\u30bf\u79fb\u884c\u3092\u69cb\u6210\u3057\u307e\u3059\u3002\u5b9f\u88c5\u3092\u8fc5\u901f\u5316\u3057\u3001\u6b20\u9665\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u8a2d\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u5b9f\u88c5\u306e\u9032\u6357\u3001\u8a2d\u5b9a\u6b20\u9665\u7387\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u6642\u9593\u3092\u5b9f\u88c5KPI\u3068\u3057\u3066\u8ffd\u8de1\u3057\u3001\u4e00\u8cab\u3057\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6210\u529f\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u78ba\u8a8d<\/strong> \u5b9a\u671f\u7684\u306a\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3092\u5b9f\u65bd\u3057\u3066\u6210\u679c\u3092\u78ba\u8a8d\u3057\u3001\u30d6\u30ed\u30c3\u30ab\u30fc\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u9867\u5ba2\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u79fb\u884c\u3055\u305b\u307e\u3059\u300230\/60\/90\u306e\u30b5\u30a4\u30af\u30eb\uff08\u65e9\u671f\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3 \u2192 \u63a1\u7528 \u2192 \u62e1\u5f35\uff09\u3092\u63a1\u7528\u3057\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6210\u529f\u6307\u6a19\u3092\u5b9a\u7fa9\u3057\u307e\u3059\uff1a\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u4fdd\u6301\u7387\u3001NPS\u3001\u4f7f\u7528\u6df1\u5ea6\u3002\u63a1\u7528\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u6587\u66f8\u5316\u3055\u308c\u305f\u5f15\u304d\u7d99\u304e\u3068\u6210\u529f\u8a08\u753b\u3092\u6b63\u5f0f\u5316\u3057\u307e\u3059\u3002\u30b5\u30a4\u30af\u30eb\u3068\u6307\u6a19\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u3064\u3044\u3066\u306f\u3001gainsight.com\u306eGainsight\u30ea\u30bd\u30fc\u30b9\u304a\u3088\u3073hubspot.com\u306eHubSpot\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u304c\u9069\u7528\u3059\u308b\u5b9f\u7528\u7684\u306a\u30d2\u30f3\u30c8\uff1a5\u3064\u306eC\u3092\u518d\u5229\u7528\u53ef\u80fd\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30bb\u30b0\u30e1\u30f3\u30c8\u5168\u4f53\u3067\u306e\u63d0\u4f9b\u3092\u6a19\u6e96\u5316\u3057\u307e\u3059\uff1b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30b9\u30af\u8ffd\u8de1\u3092\u81ea\u52d5\u5316\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6307\u6a19\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTV\u3001\u521d\u671f\u306e\u89e3\u7d04\uff09\u3092\u6e2c\u5b9a\u3057\u307e\u3059\uff1b\u30e1\u30fc\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u3068\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u306eA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u3066\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u4fdd\u6301\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30e2\u30c7\u30eb\u3068\u6bb5\u968e\uff1a5\u3064\u306eC\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b<\/h3>\n<p>5\u3064\u306eC\u3092\u5b9f\u884c\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u660e\u78ba\u306a\u6bb5\u968e\u306b\u5206\u3051\u307e\u3059\u2014\u767a\u898b\u3001\u8a2d\u5b9a\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u63a1\u7528\u3001\u5f15\u304d\u7d99\u304e\u2014\u305d\u308c\u305e\u308c\u304c\u7279\u5b9a\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30afKPI\u306b\u7d50\u3073\u3064\u3044\u3066\u6e2c\u5b9a\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u30e2\u30c7\u30eb\u306f\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\uff1a\u5404\u6bb5\u968e\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u3092\u8a2d\u8a08\u3057\u3001\u5fc5\u8981\u306a\u30bf\u30b9\u30af\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u5b9a\u7fa9\u3057\u3001\u8a2d\u5b9a\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u30aa\u30fc\u30ca\u30fc\u3092\u5272\u308a\u5f53\u3066\u307e\u3059\u3002\u4f8b\u306e\u30de\u30c3\u30d4\u30f3\u30b0\uff1a<\/p>\n<ul>\n<li><strong>\u767a\u898b \u2192 \u660e\u78ba\u306a\u671f\u5f85<\/strong>: \u30ad\u30c3\u30af\u30aa\u30d5\u30b3\u30fc\u30eb\u3001\u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u57fa\u6e96\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u6574\u5408\u6027\u3002.<\/li>\n<li><strong>\u8a2d\u5b9a \u2192 \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff0f\u69cb\u6210<\/strong>: \u30c7\u30fc\u30bf\u30a4\u30f3\u30dd\u30fc\u30c8\u3001\u7d71\u5408\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u8a2d\u5b9a\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3002.<\/li>\n<li><strong>\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3 \u2192 \u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3 + \u30ab\u30ea\u30ad\u30e5\u30e9\u30e0<\/strong>: \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u88fd\u54c1\u30c4\u30a2\u30fc\u3001\u6700\u521d\u306e\u4fa1\u5024\u306b\u7e4b\u304c\u308b\u30bf\u30b9\u30af\u306e\u5b8c\u4e86\u3002.<\/li>\n<li><strong>\u63a1\u7528 \u2192 \u30ab\u30ea\u30ad\u30e5\u30e9\u30e0 + \u7d99\u7d9a\u7684\u78ba\u8a8d<\/strong>: \u9ad8\u5ea6\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u4f7f\u7528\u4fc3\u9032\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u4f7f\u7528KPI\u3002.<\/li>\n<li><strong>\u5f15\u304d\u7d99\u304e \u2192 \u7d99\u7d9a\u7684\u78ba\u8a8d<\/strong>: \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u6b63\u5f0f\u306a\u79fb\u884c\u3001\u6210\u529f\u8a08\u753b\u3001\u62e1\u5f35\u30b7\u30b0\u30ca\u30eb\u3002.<\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u30b9\u30c6\u30fc\u30b8\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u7d44\u307f\u8fbc\u307f\u3001\u81ea\u52d5\u5316\u3001\u5206\u6790\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u5b9f\u7528\u7684\u306aUX\u91cd\u8996\u306e\u6226\u8853\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u30ac\u30a4\u30c9\u3068 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%95%e3%83%ad%e3%83%bc-5%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%817%e3%81%a4\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc<\/a> \u3053\u306e\u30e2\u30c7\u30eb\u306b\u6cbf\u3063\u305f\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/customer-onboarding-framework-248056.jpg\" alt=\"\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8: \u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\uff1f<\/h2>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u304c\u8cfc\u5165\u307e\u305f\u306f\u5f15\u304d\u6e21\u3057\u304b\u3089\u610f\u5473\u306e\u3042\u308b\u88fd\u54c1\u306e\u63a1\u7528\u3001\u4fa1\u5024\u306e\u5b9f\u73fe\u3001\u9577\u671f\u7684\u306a\u4fdd\u6301\u306b\u81f3\u308b\u307e\u3067\u3092\u5c0e\u304f\u6587\u66f8\u5316\u3055\u308c\u305f\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u6226\u7565\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u6280\u8853\u3001\u6e2c\u5b9a\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u30c1\u30fc\u30e0\u304c\u521d\u3081\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u3092\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u95a2\u4e0e\u3057\u3001\u4fdd\u6301\u3055\u308c\u305f\u9867\u5ba2\u306b\u78ba\u5b9f\u306b\u5909\u63db\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u8abf\u6574\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u4f5c\u308a\u51fa\u3057\u307e\u3059\u3002.<\/p>\n<p>\u79c1\u304c\u4f7f\u7528\u3059\u308b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30b3\u30a2\u8981\u7d20\u306b\u306f\u6b21\u306e\u3082\u306e\u304c\u542b\u307e\u308c\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u76ee\u7684\u3068\u6210\u529f\u57fa\u6e96<\/strong>: \u521d\u56de\u4fa1\u5024\u5230\u9054\u6642\u9593\uff08TTFV\uff09\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u3001\u304a\u3088\u3073\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306e\u660e\u793a\u7684\u306a\u5b9a\u7fa9\u3002\u3053\u308c\u3089\u306e\u6210\u529f\u57fa\u6e96\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u3068\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306eKPI\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u5317\u6975\u661f\u3068\u306a\u308a\u307e\u3059\u3002.<\/li>\n<li><strong>\u6bb5\u968e\u7684\u30d7\u30ed\u30bb\u30b9\u30e2\u30c7\u30eb<\/strong>: \u5404\u6bb5\u968e\u306e\u6210\u679c\u7269\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u51fa\u53e3\u57fa\u6e96\u3092\u6301\u3064\u660e\u78ba\u306a\u6bb5\u968e\u306e\u30b7\u30fc\u30b1\u30f3\u30b9\uff08\u767a\u898b \u2192 \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7 \u2192 \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3 \u2192 \u63a1\u7528 \u2192 \u5f15\u304d\u6e21\u3057\uff09\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001SaaS\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>: \u4e00\u8cab\u6027\u3092\u78ba\u4fdd\u3057\u306a\u304c\u3089\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u53ef\u80fd\u306b\u3059\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u30e1\u30fc\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u304a\u3088\u3073\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3002\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u6027\u3092\u904b\u7528\u5316\u3059\u308b\u305f\u3081\u306b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u6226\u7565<\/strong>: \u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u5185\u30c4\u30a2\u30fc\u3001\u4e88\u5b9a\u3055\u308c\u305f\u96fb\u8a71\u3001\u77e5\u8b58\u30b3\u30f3\u30c6\u30f3\u30c4\uff08\u77ed\u3044\u30d3\u30c7\u30aa\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3001FAQ\uff09\u3092\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u306b\u6574\u7406\u3057\u3001\u30bf\u30b9\u30af\u306e\u5b8c\u4e86\u3068\u88fd\u54c1\u306e\u7fd2\u719f\u5ea6\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6280\u8853\u7684\u5b9f\u88c5\u3068\u81ea\u52d5\u5316<\/strong>: \u7d71\u5408\u3001\u30c7\u30fc\u30bf\u79fb\u884c\u3001\u69cb\u6210\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306b\u52a0\u3048\u3001\u30eb\u30fc\u30c1\u30f3\u30bf\u30b9\u30af\uff08\u30a6\u30a7\u30eb\u30ab\u30e0\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3001\u9032\u6357\u8ffd\u8de1\uff09\u306e\u81ea\u52d5\u5316\u3002\u79c1\u306fMessenger Bot\u3092\u4f7f\u7528\u3057\u3066\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001SMS\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u306b\u3088\u308b\u30ca\u30c3\u30b8\u3092\u901a\u3058\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4f53\u9a13\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u3068\u30ac\u30d0\u30ca\u30f3\u30b9<\/strong>: \u5b9a\u7fa9\u3055\u308c\u305f\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\u2014\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u300130\u65e5\u304a\u3088\u307390\u65e5\u4fdd\u6301\u7387\u3001\u6a5f\u80fd\u63a1\u7528\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u5b8c\u4e86\u3001NPS\u2014\u3092\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u3068\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u30b5\u30a4\u30af\u30eb\u3067\u884c\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u306a\u305c\u3053\u308c\u304c\u91cd\u8981\u304b: \u610f\u56f3\u7684\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u5909\u52d5\u6027\u3092\u6e1b\u5c11\u3055\u305b\u3001\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u62e1\u5f35\u3057\u3001\u55b6\u696d\u3068\u9867\u5ba2\u6210\u529f\u3092\u5358\u4e00\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u6574\u5408\u3055\u305b\u3001\u4fdd\u6301\u3068\u62e1\u5f35\u3092\u6e2c\u5b9a\u53ef\u80fd\u306b\u6539\u5584\u3057\u307e\u3059\u3002.<\/p>\n<h3>SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h3>\n<p>\u5b9f\u7528\u7684\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u3001\u6226\u7565\u3092\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u6210\u679c\u7269\u3001KPI\u306b\u5909\u63db\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u30b3\u30f3\u30d1\u30af\u30c8\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u3001\u305d\u308c\u304cSaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u9867\u5ba2\u306b\u3069\u306e\u3088\u3046\u306b\u9069\u5fdc\u3059\u308b\u304b\u3092\u8aac\u660e\u3057\u307e\u3059\u3002.<\/p>\n<p><strong>1. \u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u6982\u8981\uff081\u30da\u30fc\u30b8\uff09<\/strong><br \/>\n\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u30921\u30da\u30fc\u30b8\u3067\u4f5c\u6210\u3057\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u6210\u679c\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u4e3b\u8981\u30bf\u30b9\u30af\u3001\u304a\u3088\u3073KPI\u3092\u30ea\u30b9\u30c8\u3057\u307e\u3059\u3002\u5178\u578b\u7684\u306a\u5217\uff1a\u30b9\u30c6\u30fc\u30b8\u3001\u76ee\u7684\u3001\u9867\u5ba2\u5165\u529b\u3001\u6210\u679c\u7269\u3001\u30aa\u30fc\u30ca\u30fc\u3001KPI\u3002\u3053\u306e1\u30da\u30fc\u30b8\u306f\u6a19\u6e96\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u3068\u306a\u308a\u3001\u5185\u90e8\u30c1\u30fc\u30e0\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306b\u6cbf\u3063\u3066\u8abf\u6574\u3057\u307e\u3059\u3002.<\/p>\n<p><strong>2. \u30b9\u30c6\u30fc\u30b8\u3068\u30b5\u30f3\u30d7\u30eb\u30bf\u30b9\u30af<\/strong><\/p>\n<ul>\n<li><em>\u767a\u898b<\/em> \u2014 \u30ad\u30c3\u30af\u30aa\u30d5\u30b3\u30fc\u30eb\u3001\u6210\u529f\u57fa\u6e96\u306e\u78ba\u8a8d\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u30de\u30c3\u30d7\u3002\uff08KPI\uff1a\u30ad\u30c3\u30af\u30aa\u30d5\u5b8c\u4e86\uff09<\/li>\n<li><em>\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7<\/em> \u2014 \u30c7\u30fc\u30bf\u30a4\u30f3\u30dd\u30fc\u30c8\u3001\u8a2d\u5b9a\u3001\u7d71\u5408\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d3\u30e5\u30fc\u3002\uff08KPI\uff1a\u8a2d\u5b9a\u5b8c\u4e86\u6642\u9593\uff09<\/li>\n<li><em>\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3<\/em> \u2014 \u30ac\u30a4\u30c9\u4ed8\u304d\u30bf\u30b9\u30af\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u521d\u56de\u4fa1\u5024\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u9054\u6210\u3002\uff08KPI\uff1a\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\uff09<\/li>\n<li><em>\u63a1\u7528<\/em> \u2014 \u9ad8\u5ea6\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u6a5f\u80fd\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u4fc3\u9032\u3001\u4f7f\u7528\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3002\uff08KPI\uff1a\u6a5f\u80fd\u63a1\u7528\u7387\uff09<\/li>\n<li><em>\u5f15\u304d\u7d99\u304e<\/em> \u2014 \u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u30d7\u30e9\u30f3\u3068\u62e1\u5f35\u30c8\u30ea\u30ac\u30fc\u3092\u4f34\u3046\u9867\u5ba2\u6210\u529f\u3078\u306e\u6b63\u5f0f\u306a\u79fb\u884c\u3002\uff08KPI\uff1a30\u65e5\u304a\u3088\u307390\u65e5\u3067\u306e\u4fdd\u6301\uff09<\/li>\n<\/ul>\n<p><strong>3. \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30b7\u30fc\u30b1\u30f3\u30b9<\/strong><br \/>\n\u30e2\u30b8\u30e5\u30e9\u30fc\u8cc7\u7523\u3092\u69cb\u7bc9\u3059\u308b\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u306e\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u304a\u3088\u3073\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30da\u30fc\u30b8\u3002\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u306f\u3001\u5404\u30b9\u30c6\u30fc\u30b8\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002UX\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%a8%e3%81%af%e4%bd%95%e3%82%92%e6%84%8f%e5%91%b3%e3%81%99%e3%82%8b%e3%81%ae%e3%81%8b%e3%82%92%e6%98%8e\/\" rel=\"noopener\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a>.<\/p>\n<p><strong>4. \u30bb\u30b0\u30e1\u30f3\u30c8\u7279\u6709\u306e\u8abf\u6574<\/strong><\/p>\n<ul>\n<li><strong>SaaS\uff08\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 + \u4f4e\u63a5\u89e6\uff09<\/strong>: \u81ea\u52d5\u5316\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u5185\u88fd\u54c1\u30c4\u30a2\u30fc\u3001\u30c8\u30e9\u30a4\u30a2\u30eb\u304b\u3089\u6709\u6599\u3078\u306e\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30c8\u30ea\u30ac\u30fc\u3001\u304a\u3088\u3073\u8efd\u91cf\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5f37\u8abf\u3057\u307e\u3059\u3002\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3068TTFV\u3092\u6ce8\u610f\u6df1\u304f\u8ffd\u8de1\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<li><strong>\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7<\/strong>: \u8fc5\u901f\u306a\u53cd\u5fa9\u3092\u597d\u3080\u2014\u77ed\u3044\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3001\u4e3b\u8981\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u305f\u3081\u306e\u9ad8\u63a5\u89e6\u306e\u30ad\u30c3\u30af\u30aa\u30d5\u3001\u304a\u3088\u3073\u88fd\u54c1\u5e02\u5834\u30d5\u30a3\u30c3\u30c8\u306b\u5fdc\u3058\u3066\u9032\u5316\u3059\u308b\u67d4\u8edf\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u8fc5\u901f\u306b\u6d17\u7df4\u3055\u305b\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba<\/strong>: \u6b63\u5f0f\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d3\u30e5\u30fc\u3001\u8907\u6570\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3001\u30ab\u30b9\u30bf\u30e0\u7d71\u5408\u3001\u304a\u3088\u3073\u9577\u671f\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u542b\u3081\u307e\u3059\u3002\u5b9f\u88c5KPI\u3068\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u8ffd\u52a0\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p><strong>5. \u30c4\u30fc\u30eb\u3001\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u6e2c\u5b9a<\/strong><br \/>\n\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u5b9f\u884c\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u307e\u3059\u3002Messenger Bot\u306f\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068SMS\u3092\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u306b\u7d71\u5408\u3057\u3001\u624b\u52d5\u306e\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3092\u6e1b\u3089\u3057\u3001\u30ea\u30ba\u30e0\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30afKPI\u304a\u3088\u3073\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u88c5\u5099\u3057\u307e\u3059\u2014\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001TTFV\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u5b8c\u4e86\u3001\u304a\u3088\u3073\u521d\u671f\u306e\u4fdd\u6301\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30a2\u30a4\u30c7\u30a2\u3084\u6bd4\u8f03\u30ac\u30a4\u30c0\u30f3\u30b9\u306b\u3064\u3044\u3066\u306f\u3001HubSpot\u3001Intercom\u3001\u304a\u3088\u3073Gainsight\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p>\u6700\u5f8c\u306b\u3001\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u3092\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u7d44\u307f\u8fbc\u3080\uff1a\u30e1\u30fc\u30eb\u306e\u983b\u5ea6\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u306e\u5185\u5bb9\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u3001\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u95a2\u3059\u308b\u5b9f\u9a13\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\u306b\u57fa\u3065\u3044\u3066\u53cd\u5fa9\u3057\u307e\u3059\u3002Brain Pod AI\u306f\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u4f5c\u6210\u3092\u52a0\u901f\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u8cc7\u7523\u3092\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u30c1\u30fc\u30e0\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002.<\/p>\n<h2>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u69cb\u9020\u7684\u67f1<\/h2>\n<p>\u79c1\u306f\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u57fa\u76e4\u3092\u5f62\u6210\u3059\u308b5\u3064\u306e\u5b9f\u7528\u7684\u306a\u67f1\u3092\u4e2d\u5fc3\u306b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u67f1\u306f\u3001\u6226\u7565\u3092\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u5909\u63db\u3057\u3001SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306a\u3069\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u5168\u4f53\u3067\u904b\u7528\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306f\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u3067\u3001\u6e2c\u5b9a\u53ef\u80fd\u3067\u3001\u6700\u9069\u5316\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u67f1\u3092\u793a\u3057\u3001\u305d\u308c\u3089\u304c\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30e2\u30c7\u30eb\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u304a\u3088\u3073\u8ffd\u8de1\u3059\u3079\u304dKPI\u306b\u3069\u306e\u3088\u3046\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u308b\u304b\u3092\u793a\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e5\u3064\u306e\u67f1\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<ul>\n<li><strong>\u9867\u5ba2\u306e\u6574\u5408\u6027\uff08\u660e\u78ba\u306a\u6210\u529f\u57fa\u6e96\u3068\u671f\u5f85\uff09<\/strong> \u660e\u793a\u7684\u306a\u6210\u529f\u6307\u6a19\uff08\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\uff09\u3092\u5b9a\u7fa9\u3057\u3001\u5f79\u5272\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3001\u6210\u679c\u7269\u3092\u6587\u66f8\u5316\u3057\u3066\u3001\u3059\u3079\u3066\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u304c\u300c\u30aa\u30f3\u30dc\u30fc\u30c9\u3055\u308c\u305f\u300d\u3068\u306f\u4f55\u304b\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6210\u529f\u57fa\u6e96\u3092\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306eKPI\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTFV\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u5b8c\u4e86\uff09\u306b\u7d50\u3073\u3064\u3051\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u307e\u305f\u306f\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u4fdd\u5b58\u3057\u307e\u3059\u3002\u5b9f\u7528\u7684\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%a8%e3%81%af%e4%bd%95%e3%82%92%e6%84%8f%e5%91%b3%e3%81%99%e3%82%8b%e3%81%ae%e3%81%8b%e3%82%92%e6%98%8e\/\" rel=\"noopener\">\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/a> \u304a\u3088\u3073HubSpot\u304b\u3089\u306e\u696d\u754c\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\uff08<a href=\"https:\/\/hubspot.com\" rel=\"noopener\" target=\"_blank\">HubSpot<\/a>).<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3001\u30b7\u30fc\u30b1\u30f3\u30b7\u30e3\u30eb\u306a\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\uff09<\/strong> \u2014 \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u30ad\u30c3\u30af\u30aa\u30d5\u30b3\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u5185\u30e1\u30c3\u30bb\u30fc\u30b8\u3001SMS\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3055\u308c\u305f\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u8a2d\u8a08\u3057\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u63a1\u7528\u3092\u80b2\u6210\u3057\u307e\u3059\u3002A\/B\u30c6\u30b9\u30c8\u3067\u30b1\u30a4\u30c7\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u30aa\u30fc\u30d7\u30f3\u7387\/\u30af\u30ea\u30c3\u30af\u7387\u3001\u4f1a\u8b70\u51fa\u5e2d\u7387\u3001\u5fdc\u7b54\u6642\u9593\u3092\u30b3\u30a2\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6307\u6a19\u3068\u3057\u3066\u6e2c\u5b9a\u3057\u307e\u3059\u3002Messenger Bot\u3092\u4f7f\u7528\u3057\u3066\u3001\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u3055\u308c\u305f\u30d5\u30ed\u30fc\u3068SMS\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u30b1\u30a4\u30c7\u30f3\u30b9\u3092\u4fe1\u983c\u6027\u306e\u3042\u308b\u3082\u306e\u306b\u3057\u307e\u3059\u3002Intercom\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002<a href=\"https:\/\/intercom.com\" rel=\"noopener\" target=\"_blank\">\u30a4\u30f3\u30bf\u30fc\u30b3\u30e0<\/a>).<\/li>\n<li><strong>\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff08\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30bf\u30b9\u30af\u30d9\u30fc\u30b9\u306e\u5b66\u7fd2\uff09<\/strong> \u2014 \u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3092\u69cb\u7bc9\u3057\u307e\u3059\uff1a\u77ed\u3044\u30d3\u30c7\u30aa\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u88fd\u54c1\u30c4\u30a2\u30fc\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u305f\u30bf\u30b9\u30af\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3002\u30e2\u30b8\u30e5\u30fc\u30eb\u5f0f\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30ac\u30a4\u30c9\u4ed8\u304d\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4e21\u65b9\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u5b8c\u4e86\u7387\u3084\u30bf\u30b9\u30af\u6210\u529f\u7387\u306a\u3069\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u63a1\u7528\u6307\u6a19\u3092\u6539\u5584\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u6280\u8853\u7684\u9069\u5408\u6027\u3068\u8a2d\u5b9a\uff08\u5b9f\u88c5\u3001\u7d71\u5408\u3001\u30c7\u30fc\u30bf\uff09<\/strong> \u2014 \u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u8a2d\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u7d71\u5408\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u79fb\u884c\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u901a\u3058\u3066\u6280\u8853\u7684\u306a\u6e96\u5099\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u5b9f\u88c5KPI\uff08\u8a2d\u5b9a\u5b8c\u4e86\u6642\u9593\u3001\u8a2d\u5b9a\u6b20\u9665\u7387\uff09\u3092\u76e3\u8996\u3057\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u305f\u3081\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3092\u542b\u3081\u3066\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6210\u529f\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ed\u30bb\u30b9\u306e\u6469\u64e6\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u7d99\u7d9a\u7684\u306a\u6e2c\u5b9a\u3068\u79fb\u884c\uff08\u30b1\u30a4\u30c7\u30f3\u30b9\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u5f15\u304d\u7d99\u304e\uff09<\/strong> \u2014 30\/60\/90\u306e\u30b1\u30a4\u30c7\u30f3\u30b9\u307e\u305f\u306f\u30b9\u30c6\u30fc\u30b8\u30b2\u30fc\u30c8\u3092\u8a2d\u3051\u3066\u6210\u679c\u3092\u78ba\u8a8d\u3057\u3001\u969c\u5bb3\u3092\u53d6\u308a\u9664\u304d\u3001\u9867\u5ba2\u6210\u529f\u306b\u6240\u6709\u6a29\u3092\u79fb\u884c\u3057\u307e\u3059\u3002\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6210\u529f\u6307\u6a19\u2014\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001NPS\u3001\u62e1\u5f35\u30b7\u30b0\u30ca\u30eb\u2014\u3092\u8ffd\u8de1\u3057\u3001Gainsight\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30af\u30eb\u3068\u6d1e\u5bdf\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u53cd\u5fa9\u3057\u307e\u3059\u3002<a href=\"https:\/\/gainsight.com\" rel=\"noopener\" target=\"_blank\">Gainsight<\/a>).<\/li>\n<\/ul>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\uff1a\u6226\u7565\u3001\u63a1\u7528\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3<\/h3>\n<p>5\u3064\u306e\u67f1\u3092\u884c\u52d5\u306b\u79fb\u3059\u305f\u3081\u306b\u3001\u6226\u7565\u3001\u63a1\u7528\u8a08\u753b\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30bf\u30b9\u30af\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3092\u542b\u3080\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b codify \u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306f\u3001\u30b9\u30c6\u30fc\u30b8\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0KPI\u3092\u30ea\u30b9\u30c8\u3057\u305f\u552f\u4e00\u306e\u771f\u5b9f\u306e\u60c5\u5831\u6e90\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n<p>\u79c1\u304c\u7dad\u6301\u3059\u308b\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u91cd\u8981\u306a\u8981\u7d20\uff1a<\/p>\n<ul>\n<li><strong>\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30da\u30fc\u30b8<\/strong> \u5404\u67f1\u306b\u5bfe\u3057\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u6210\u529f\u6307\u6a19\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3092\u6301\u3064\u3002.<\/li>\n<li><strong>\u4e8b\u524d\u69cb\u7bc9\u3055\u308c\u305f\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>\u2014\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u30d5\u30ed\u30fc\u2014\u304c\u3001\u5b9f\u88c5\u3092\u52a0\u901f\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u5f93\u3044\u307e\u3059\u3002.<\/li>\n<li><strong>\u6e2c\u5b9a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong> \u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u300130\/90\u65e5\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001\u6a5f\u80fd\u63a1\u7528\uff09\u3092\u5f15\u304d\u51fa\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6700\u9069\u5316\u5b9f\u9a13\u3092\u5b9f\u65bd\u3057\u3001\u6307\u6a19\u3092\u52d5\u304b\u3059\u5909\u66f4\u3092\u512a\u5148\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u81ea\u52d5\u5316\u30eb\u30fc\u30eb<\/strong> \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u81ea\u52d5\u5316\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ca\u30c3\u30b8\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3001\u30cf\u30f3\u30c9\u30aa\u30d5\u30d1\u30c3\u30af\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u624b\u52d5\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u306a\u304c\u3089\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4f53\u9a13\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u4f7f\u7528\u3057\u3066\u5b9a\u671f\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4f8b\u3068\u5b66\u3093\u3060\u6559\u8a13\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u307e\u3059\u3002UX\u304a\u3088\u3073\u5b9f\u884c\u6226\u7565\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\" rel=\"noopener\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a> \u30a2\u30fc\u30ab\u30a4\u30d6\u3092\u53c2\u7167\u3057\u3066\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u53cd\u5fa9\u306b\u5f79\u7acb\u3066\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/customer-onboarding-framework-332924.jpg\" alt=\"\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u904b\u7528\u5316\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d7\u30ed\u30bb\u30b9<\/h2>\n<h3>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30d7\u30ed\u30bb\u30b9\u307e\u305f\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306e7\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<ol>\n<li><strong>\u767a\u898b\u3068\u30ad\u30c3\u30af\u30aa\u30d5<\/strong> \u2014 \u76ee\u6a19\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3001\u6210\u529f\u57fa\u6e96\uff08\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\uff09\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3001\u304a\u3088\u3073\u5fc5\u8981\u306a\u5165\u529b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u30ad\u30c3\u30af\u30aa\u30d5\u30ce\u30fc\u30c8\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u30de\u30c3\u30d7\u3001\u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u6307\u6a19\u3002KPI\uff1a\u30ad\u30c3\u30af\u30aa\u30d5\u5b8c\u4e86\u7387\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u6574\u5408\u6027\u30b9\u30b3\u30a2\u3002\u53c2\u7167\uff1aHubSpot (<a href=\"https:\/\/hubspot.com\" rel=\"noopener\" target=\"_blank\">hubspot.com<\/a>).<\/li>\n<li><strong>\u8981\u4ef6\u3068\u8a08\u753b<\/strong> \u2014 \u6280\u8853\u3001\u30c7\u30fc\u30bf\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u304a\u3088\u3073\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8981\u4ef6\u3092\u53ce\u96c6\u3057\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u304a\u3088\u3073\u30ea\u30b9\u30af\u30ed\u30b0\u3092\u542b\u3080\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u8a08\u753b\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u5b9f\u65bd\u8a08\u753b\u3001\u7d71\u5408\u30a4\u30f3\u30d9\u30f3\u30c8\u30ea\u3001\u30c7\u30fc\u30bf\u30de\u30c3\u30d4\u30f3\u30b0\u3002KPI\uff1a\u8a08\u753b\u627f\u8a8d\u6642\u9593\u3001\u8981\u4ef6\u306e\u5b8c\u5168\u6027\u3002.<\/li>\n<li><strong>\u8a2d\u5b9a\u3068\u5b9f\u65bd<\/strong> \u2014 \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306e\u5b9f\u884c\uff1a\u30a2\u30ab\u30a6\u30f3\u30c8\u8a2d\u5b9a\u3001\u6a29\u9650\u3001\u7d71\u5408\u3001\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30dd\u30fc\u30c8\uff0f\u79fb\u884c\u3001\u304a\u3088\u3073QA\u3002\u6210\u679c\u7269\uff1a\u8a2d\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u7d71\u5408\u30c6\u30b9\u30c8\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d3\u30e5\u30fc\u3002KPI\uff1a\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\u3001\u8a2d\u5b9a\u6b20\u9665\u7387\u3002.<\/li>\n<li><strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/strong> \u2014 \u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\uff08\u77ed\u3044\u52d5\u753b\u3001\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u88fd\u54c1\u30c4\u30a2\u30fc\uff09\u3068\u30cf\u30f3\u30ba\u30aa\u30f3\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u30bf\u30b9\u30af\u306e\u5b8c\u4e86\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u540d\u7c3f\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u5b8c\u4e86\u30ec\u30dd\u30fc\u30c8\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ea\u30bd\u30fc\u30b9\u3002KPI\uff1a\u30e2\u30b8\u30e5\u30fc\u30eb\u5b8c\u4e86\u7387\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u307e\u3067\u306e\u6642\u9593\u3001\u30bf\u30b9\u30af\u6210\u529f\u7387\u3002\u696d\u754c\u30ac\u30a4\u30c0\u30f3\u30b9\uff1aGainsight (<a href=\"https:\/\/gainsight.com\" rel=\"noopener\" target=\"_blank\">gainsight.com<\/a>).<\/li>\n<li><strong>\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u521d\u671f\u4fa1\u5024<\/strong> \u2014 \u9867\u5ba2\u304c\u610f\u5473\u306e\u3042\u308b\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u306b\u5c0e\u304f\uff08TTFV\uff09\u3002\u30b7\u30fc\u30b1\u30f3\u30b7\u30e3\u30eb\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u88fd\u54c1\u5185\u30bf\u30b9\u30af\u3001\u304a\u3088\u3073\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u521d\u671f\u4fa1\u5024\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u5230\u9054\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u521d\u671f\u4fa1\u5024\u306e\u8a3c\u62e0\u3002KPI\uff1a\u521d\u671f\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3002Messenger Bot\u3092\u6d3b\u7528\u3057\u3066\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30b7\u30fc\u30b1\u30f3\u30b9\u3068SMS\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u81ea\u52d5\u5316\u3057\u3001\u624b\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306a\u3057\u3067\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u52a0\u901f\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u63a1\u7528\u3068\u6700\u9069\u5316<\/strong> \u2014 \u9ad8\u5ea6\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u6a5f\u80fd\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u4f7f\u7528\u4fc3\u9032\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u306eA\/B\u30c6\u30b9\u30c8\u3092\u901a\u3058\u3066\u3001\u3088\u308a\u6df1\u3044\u4f7f\u7528\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u63a1\u7528\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001\u4f7f\u7528\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u5b9f\u9a13\u7d50\u679c\u3002KPI\uff1a\u6a5f\u80fd\u63a1\u7528\u7387\u3001\u9031\u6b21\uff0f\u6708\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u3001\u62e1\u5f35\u30b7\u30b0\u30ca\u30eb\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30b1\u30a4\u30c7\u30f3\u30b9\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3064\u3044\u3066\u306fIntercom\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044 (<a href=\"https:\/\/intercom.com\" rel=\"noopener\" target=\"_blank\">intercom.com<\/a>).<\/li>\n<li><strong>\u30cf\u30f3\u30c9\u30aa\u30d5\u3068\u30ac\u30d0\u30ca\u30f3\u30b9<\/strong> \u9867\u5ba2\u6210\u529f\u3078\u306e\u79fb\u884c\u3092\u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u8a08\u753b\u3001\u30aa\u30fc\u30d7\u30f3\u306a\u554f\u984c\u767b\u9332\u3001\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u306e\u30b5\u30a4\u30af\u30eb\uff0830\/60\/90\uff09\u3067\u6b63\u5f0f\u5316\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u30cf\u30f3\u30c9\u30aa\u30d5\u30d1\u30c3\u30af\u3001\u30ac\u30d0\u30ca\u30f3\u30b9\u306e\u30b5\u30a4\u30af\u30eb\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3002KPI\uff1a30\/90\u65e5\u9593\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001NPS\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30a6\u30a3\u30f3\u30c9\u30a6\u5185\u306e\u89e3\u7d04\u7387\u3002.<\/li>\n<\/ol>\n<p>\u5404\u30b9\u30c6\u30c3\u30d7\u306b\u660e\u793a\u7684\u306aKPI\u3092\u8a2d\u5b9a\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u69cb\u7bc9\u3057\u3066\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30e2\u30b8\u30e5\u30fc\u30eb\u5f0f\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3057\u3066\u3001SaaS\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u30bb\u30b0\u30e1\u30f3\u30c8\u5168\u4f53\u306b\u30b9\u30b1\u30fc\u30eb\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\uff1a\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb\u304b\u3089\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u307e\u3067<\/h3>\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u9867\u5ba2\u3092\u6700\u521d\u306e\u63a5\u89e6\uff08\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb\uff09\u304b\u3089\u6301\u7d9a\u7684\u306a\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u63a1\u7528\u3078\u3068\u79fb\u52d5\u3055\u305b\u308b\u5b9a\u7fa9\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u306b\u30b9\u30c6\u30c3\u30d7\u30a4\u30f3\u3057\u307e\u3059\u3002\u79c1\u306f\u3001\u6469\u64e6\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u81ea\u52d5\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u88fd\u54c1\u5185\u30ac\u30a4\u30c0\u30f3\u30b9\u3001\u305d\u3057\u3066\u91cd\u8981\u306a\u5834\u6240\u3067\u306e\u4eba\u9593\u306e\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30a6\u30a7\u30eb\u30ab\u30e0\uff06\u30aa\u30ea\u30a8\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\uff08Day 0\u20131\uff09<\/strong> \u7c21\u6f54\u306a\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3057\u3001\u30ad\u30c3\u30af\u30aa\u30d5\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u793a\u3057\u3001\u671f\u5f85\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u57fa\u6e96\u3068\u65e9\u671f\u306e\u30e2\u30e1\u30f3\u30bf\u30e0\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306e\u6b21\u306e\u30bf\u30b9\u30af\u3092\u542b\u3081\u307e\u3059\u3002.<\/li>\n<li><strong>\u30af\u30a4\u30c3\u30af\u30a6\u30a3\u30f3\uff06\u30ac\u30a4\u30c9\u4ed8\u304d\u30bf\u30b9\u30af\uff08Day 1\u20137\uff09<\/strong> \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3068\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u3092\u30b7\u30fc\u30b1\u30f3\u30b9\u5316\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u6700\u521d\u306e\u91cd\u8981\u306a\u30a2\u30af\u30b7\u30e7\u30f3\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\uff09\u306b\u5c0e\u304d\u307e\u3059\u3002\u30ac\u30a4\u30c9\u4ed8\u304d\u30bf\u30b9\u30af\u306e\u5b8c\u4e86\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u3057\u3001\u505c\u6ede\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306b\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u8a2d\u5b9a\u306e\u691c\u8a3c\uff08Day 3\u201314\uff09<\/strong> \u2014 \u7d71\u5408\u3068\u30c7\u30fc\u30bf\u30a4\u30f3\u30dd\u30fc\u30c8\u3092\u691c\u8a3c\u3057\u3001\u81ea\u52d5\u30c1\u30a7\u30c3\u30af\u3068\u8a2d\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u63d0\u793a\u3057\u3066\u3001\u9867\u5ba2\u3068\u5b9f\u65bd\u8005\u304c\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6e96\u5099\u304c\u6574\u3063\u305f\u3053\u3068\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\uff08\u7b2c1\u9031\u301c\u7b2c4\u9031\uff09<\/strong> \u2014 \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u305f\u77ed\u3044\u5f79\u5272\u7279\u5316\u578b\u30e2\u30b8\u30e5\u30fc\u30eb\u3068\u30e9\u30a4\u30d6\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u5b8c\u4e86\u7387\u3068\u30bf\u30b9\u30af\u306e\u6210\u529f\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\uff08\u7b2c1\u9031\u301c\u7b2c4\u9031\uff09<\/strong> \u2014 \u8a3c\u62e0\uff08\u30ec\u30dd\u30fc\u30c8\u3001\u5b8c\u4e86\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u307e\u305f\u306fROI\u6307\u6a19\uff09\u3092\u3082\u3063\u3066\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u672a\u9054\u306e\u5834\u5408\u306f\u3001\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u4fee\u6b63\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u4f7f\u7528\u3057\u3066\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u63a1\u7528\u306e ramp &amp; \u62e1\u5f35\u30b7\u30b0\u30ca\u30eb\uff08\u7b2c1\u30f6\u6708\u301c\u7b2c3\u30f6\u6708\uff09<\/strong> \u2014 \u4f7f\u7528\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u6a5f\u80fd\u306e\u4fc3\u9032\u3001\u6210\u529f\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u76e3\u8996\u3057\u3066\u3001\u4fdd\u6301\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u62e1\u5f35\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u306f\u3001\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30b7\u30fc\u30b1\u30f3\u30b7\u30f3\u30b0\u3001\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u3001SMS\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u5316\u3057\u3001\u9ad8\u4fa1\u5024\u306e\u30b3\u30f3\u30b5\u30eb\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u4eba\u9593\u306e\u6642\u9593\u3092\u89e3\u653e\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u52d5\u5316\u3092\u8a08\u6e2c\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u9867\u5ba2\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306eKPI\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTFV\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u5b8c\u4e86\u3001\u65e9\u671f\u96e2\u8131\uff09\u3092\u8868\u793a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u5909\u66f4\u3092\u512a\u5148\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6700\u9069\u5316\u5b9f\u9a13\u3092\u5b9f\u65bd\u3067\u304d\u307e\u3059\u3002\u5b9f\u7528\u7684\u306a\u30d5\u30ed\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068UX\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%95%e3%83%ad%e3%83%bc-5%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%817%e3%81%a4\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/saas%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%ae%e5%ae%9f%e7%94%a8%e3%82%ac%e3%82%a4%e3%83%89%e3%80%81%e3%82%bd%e3%83%95\/\" rel=\"noopener\">SaaS\u5411\u3051\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb<\/a> \u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n<h2>\u6226\u8853\u7684\u30d7\u30e9\u30f3\uff1a\u671f\u9650\u4ed8\u304d\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u6e2c\u5b9a<\/h2>\n<h3>30 60 90\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>30\u301c60\u301c90\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u521d\u671f\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u30923\u3064\u306e\u7126\u70b9\u3092\u7d5e\u3063\u305f\u30d5\u30a7\u30fc\u30ba\u306b\u5206\u3051\u308b\u6642\u9593\u5236\u9650\u3055\u308c\u305f\u30b5\u30a4\u30af\u30eb\u3067\u3059\u3002\u6700\u521d\u306e30\u65e5\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\uff09\u3001\u6b21\u306e30\u65e5\uff08\u63a1\u7528\uff09\u3001\u6700\u5f8c\u306e30\u65e5\uff08\u62e1\u5f35\uff0f\u5b89\u5b9a\u5316\uff09\u3092\u901a\u3058\u3066\u3001\u521d\u671f\u8a2d\u5b9a\u304b\u3089\u6e2c\u5b9a\u53ef\u80fd\u306a\u4fa1\u5024\u3068\u5f15\u304d\u6e21\u3057\u3078\u306e\u30ac\u30a4\u30c9\u4ed8\u304d\u306e\u9032\u6357\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30bf\u30b9\u30af\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u6210\u529f\u6307\u6a19\u3001\u4fee\u6b63\u30b2\u30fc\u30c8\u3092\u6574\u5408\u3055\u305b\u308b\u518d\u73fe\u53ef\u80fd\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5b9f\u7528\u7684\u306a\u8981\u7d20\u3067\u3042\u308a\u3001\u30c1\u30fc\u30e0\u304c\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\uff08TTFV\uff09\u3092\u77ed\u7e2e\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0KPI\u3092\u8ffd\u8de1\u3057\u3001\u65e9\u671f\u306e\u96e2\u8131\u3092\u6e1b\u5c11\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n<p><strong>\u30b3\u30a2\u69cb\u9020\u3068\u610f\u56f3<\/strong><\/p>\n<ul>\n<li><strong>0\u301c30\u65e5\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30c8\uff09<\/strong> \u2014 \u8fc5\u901f\u306a\u6210\u679c\u3092\u63d0\u4f9b\u3057\u3001\u6700\u521d\u306e\u91cd\u8981\u306a\u4fa1\u5024\u3092\u5b9a\u7fa9\u3059\u308b\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u306b\u5230\u9054\u3057\u307e\u3059\uff1a\u30ad\u30c3\u30af\u30aa\u30d5\u3001\u6210\u529f\u57fa\u6e96\u306e\u78ba\u8a8d\u3001\u91cd\u8981\u306a\u8a2d\u5b9a\u306e\u5b8c\u4e86\u3001\u521d\u671f\u7d71\u5408\u306e\u5b9f\u884c\u3001\u30ac\u30a4\u30c9\u4ed8\u304d\u30bf\u30b9\u30af\u307e\u305f\u306f\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u3002KPI\uff1a\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u30ad\u30c3\u30af\u30aa\u30d5\u5b8c\u4e86\u3002.<\/li>\n<li><strong>31\u301c60\u65e5\uff08\u63a1\u7528\uff09<\/strong> \u2014 \u57fa\u672c\u7684\u306a\u4f7f\u7528\u304b\u3089\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5b89\u5b9a\u5316\u3078\u79fb\u884c\u3057\u307e\u3059\uff1a\u5f79\u5272\u306b\u57fa\u3065\u304f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u3088\u308a\u6df1\u3044\u7d71\u5408\u3001\u5b9a\u671f\u7684\u306a\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3002KPI\uff1a\u6a5f\u80fd\u63a1\u7528\u7387\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u5b8c\u4e86\u3001\u9031\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\u3002.<\/li>\n<li><strong>61\u301c90\u65e5\uff08\u62e1\u5f35\uff0f\u5b89\u5b9a\u5316\uff09<\/strong> \u2014 \u7d50\u679c\u3092\u691c\u8a3c\u3057\u3001ROI\u307e\u305f\u306f\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u6587\u66f8\u5316\u3057\u3001\u62e1\u5f35\u307e\u305f\u306f\u66f4\u65b0\u30c8\u30ea\u30ac\u30fc\u3092\u6301\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u5f15\u304d\u6e21\u3057\u307e\u3059\u3002KPI\uff1a30\uff0f90\u65e5\u4fdd\u6301\u7387\u3001NPS\u3001\u62e1\u5f35\u30b7\u30b0\u30ca\u30eb\uff08\u4f7f\u7528\u91cf\u306e\u5897\u52a0\u3001\u8ffd\u52a0\u3055\u308c\u305f\u5e2d\u6570\uff09\u3002.<\/li>\n<\/ul>\n<p><strong>\u306a\u305c\u6a5f\u80fd\u3059\u308b\u306e\u304b<\/strong><\/p>\n<p>\u6642\u9593\u5236\u9650\u306e\u3042\u308b\u76ee\u6a19\u306f\u3001\u9867\u5ba2\u3068\u5185\u90e8\u30c1\u30fc\u30e0\u304c\u660e\u78ba\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3068\u6210\u529f\u57fa\u6e96\u3092\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u52e2\u3044\u3068\u76ee\u306b\u898b\u3048\u308b\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002\u6bb5\u968e\u7684\u306a\u30ea\u30ba\u30e0\u306f\u3001\u65e9\u671f\u306b\u969c\u5bb3\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u3001\u9867\u5ba2\u306e\u96e2\u8131\u3092\u5f15\u304d\u8d77\u3053\u3059\u524d\u306b\u4fee\u6b63\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3001\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306e\u6700\u9069\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u5b9f\u7528\u7684\u306a\u30d5\u30ed\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068UX\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u3084 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%95%e3%83%ad%e3%83%bc-5%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%817%e3%81%a4\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc<\/a> \u30ac\u30a4\u30c9\u3092\u63a2\u7d22\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong>\u5b9f\u7528\u7684\u306a30\/60\/90\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/strong><\/p>\n<ul>\n<li><strong>30\u65e5:<\/strong> \u30ad\u30c3\u30af\u30aa\u30d5\u30ce\u30fc\u30c8\u3001\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u30de\u30c3\u30d7\u3001\u6587\u66f8\u5316\u3055\u308c\u305f\u6210\u529f\u6307\u6a19\u3001\u8a2d\u5b9a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u521d\u56de\u4fa1\u5024\u306e\u8a3c\u62e0\u3001\u30a6\u30a7\u30eb\u30ab\u30e0\/\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3002.<\/li>\n<li><strong>60\u65e5:<\/strong> \u5b8c\u4e86\u3057\u305f\u7d71\u5408\u3001\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30e2\u30b8\u30e5\u30fc\u30eb\u3001\u4f7f\u7528\u306e\u30d9\u30fc\u30b9\u30e9\u30a4\u30f3\u3001\u4e2d\u9593\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30ec\u30d3\u30e5\u30fc\u3001\u505c\u6ede\u3057\u305f\u30bf\u30b9\u30af\u306e\u305f\u3081\u306e\u81ea\u52d5\u30c8\u30ea\u30ac\u30fc\u3002.<\/li>\n<li><strong>90\u65e5:<\/strong> \u63a1\u7528\u30ec\u30d3\u30e5\u30fc\u3001\u6587\u66f8\u5316\u3055\u308c\u305fROI\u307e\u305f\u306f\u4f7f\u7528\u8a3c\u660e\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u5f15\u304d\u7d99\u304e\u30d1\u30c3\u30af\u3001\u8a18\u9332\u3055\u308c\u305f\u96e2\u8131\/\u62e1\u5f35\u4fe1\u53f7\u3002.<\/li>\n<\/ul>\n<p>\u79c1\u306f\u3001\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30eb\u30fc\u30c1\u30f3\u306e\u30ea\u30ba\u30e0\u30bf\u30b9\u30af\uff08\u30a6\u30a7\u30eb\u30ab\u30e0\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u4fc3\u3057\uff09\u3092\u81ea\u52d5\u5316\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u30c1\u30e3\u30cd\u30eb\uff08\u30e1\u30fc\u30eb\u3001SMS\u3001\u30a2\u30d7\u30ea\u5185\uff09\u5168\u4f53\u3067\u4e00\u8cab\u6027\u3092\u4fdd\u3061\u3001\u4eba\u9593\u306e\u30c1\u30fc\u30e0\u304c\u4fee\u6b63\u3068\u9ad8\u4fa1\u5024\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\u3001\u6e2c\u5b9a\u3059\u308bKPI\u3001\u304a\u3088\u3073\u8ffd\u8de1\u3059\u308b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6307\u6a19<\/h3>\n<p>\u6e2c\u5b9a\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u30d7\u30ed\u30bb\u30b9\u304b\u3089\u4e88\u6e2c\u53ef\u80fd\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5909\u3048\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u30b3\u30a2\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\u3068\u63a8\u5968KPI\u3001\u3053\u308c\u3089\u3092\u8a08\u6e2c\u3059\u308b\u65b9\u6cd5\u3001\u305d\u3057\u3066\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u5834\u5408\u306e\u5bfe\u51e6\u6cd5\u3092\u793a\u3057\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u6307\u6a19<\/strong>: \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\uff08TTFV\uff09\u3001\u521d\u56de\u4fa1\u5024\u5b8c\u4e86\u7387\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u5b8c\u4e86\u3002\u3053\u308c\u3089\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b9\u30c6\u30c3\u30d7\u304c\u5b9a\u7fa9\u3055\u308c\u305f\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u306b\u3064\u306a\u304c\u308b\u304b\u3069\u3046\u304b\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u63a1\u7528\u6307\u6a19<\/strong>: \u6a5f\u80fd\u63a1\u7528\u7387\u3001\u30e2\u30b8\u30e5\u30fc\u30eb\u5b8c\u4e86\u3001DAU\/MAU\uff08\u307e\u305f\u306f\u9031\u6b21\u30a2\u30af\u30c6\u30a3\u30d6\u30e6\u30fc\u30b6\u30fc\uff09\u3001\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6df1\u3055\u3001\u30bf\u30b9\u30af\u6210\u529f\u7387\u3002\u3053\u308c\u3089\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u304c\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6bb5\u968e\u3067\u505c\u6ede\u3057\u3066\u3044\u308b\u5834\u6240\u3092\u691c\u51fa\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u4fdd\u6301\u3068\u6210\u679c\u6307\u6a19<\/strong>: 30\/90\u65e5\u4fdd\u6301\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30a6\u30a3\u30f3\u30c9\u30a6\u5185\u306e\u89e3\u7d04\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u62e1\u5f35\u7387\u3002\u3053\u308c\u3089\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u53ce\u76ca\u3078\u306e\u5f71\u97ff\u306b\u7d50\u3073\u3064\u3051\u308b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6210\u529f\u6307\u6a19\u3067\u3059\u3002.<\/li>\n<li><strong>\u5b9f\u88c5\u3068\u904b\u7528\u6307\u6a19<\/strong>: \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\u3001\u69cb\u6210\u6b20\u9665\u7387\u3001\u30d7\u30e9\u30f3\u627f\u8a8d\u6642\u9593\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u901f\u5ea6\uff08\u30b9\u30c6\u30fc\u30b8\u3054\u3068\u306e\u5e73\u5747\u6642\u9593\uff09\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u914d\u4fe1\u52b9\u7387\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30d5\u30a1\u30cd\u30eb\u6307\u6a19<\/strong>: \u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\/\u30af\u30ea\u30c3\u30af\u7387\u3001\u30b7\u30fc\u30b1\u30f3\u30b9\u306e\u30c9\u30ed\u30c3\u30d7\u30aa\u30d5\u3001\u4f1a\u8b70\u306e\u51fa\u5e2d\u3001\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30bf\u30b9\u30af\u3078\u306e\u5fdc\u7b54\u6642\u9593\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u8cb4\u91cd\u3067\u3059\u3002.<\/li>\n<\/ul>\n<p><strong>\u8a08\u6e2c\u3068\u884c\u52d5\u306e\u65b9\u6cd5<\/strong><\/p>\n<ul>\n<li>\u5404KPI\u3092\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306e\u30b9\u30c6\u30fc\u30b8\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u5206\u6790\u307e\u305f\u306fCS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30a4\u30d9\u30f3\u30c8\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u3066\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b9\u30c6\u30fc\u30b8\u30b2\u30fc\u30c8\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u8868\u793a\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li>\u95be\u5024\u3068\u4fee\u6b63\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u8a2d\u5b9a\u3057\u307e\u3059\uff1a\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3084\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u304c\u76ee\u6a19\u3092\u4e0b\u56de\u3063\u305f\u5834\u5408\u306f\u3001\u8ffd\u52a0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u307e\u305f\u306f\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30b9\u30d7\u30ea\u30f3\u30c8\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u5b9a\u671f\u7684\u306aA\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\uff1b\u30b3\u30db\u30fc\u30c8\u5206\u6790\uff08\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\uff1aSaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u6d17\u7df4\u3055\u305b\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p><strong>\u30c4\u30fc\u30eb\u3068\u81ea\u52d5\u5316<\/strong><\/p>\n<p>CS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5206\u6790\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u81ea\u52d5\u5316\u306e\u7d44\u307f\u5408\u308f\u305b\u3092\u4f7f\u7528\u3057\u3066\u3001\u6e2c\u5b9a\u3068\u884c\u52d5\u3092\u884c\u3044\u307e\u3059\u3002\u79c1\u306f\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u901a\u77e5\u3092\u9001\u4fe1\u3057\u3001\u5fdc\u7b54\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3057\u3001\u505c\u6ede\u3057\u3066\u3044\u308b\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u8a08\u6e2c\u306bMessenger Bot\u3092\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u624b\u52d5\u3067\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6e1b\u3089\u3057\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u306e\u4fe1\u983c\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u30c4\u30fc\u30eb\u306e\u6bd4\u8f03\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u9078\u629e\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e5%84%aa%e3%82%8c%e3%81%9f%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%e3%80%81\/\" rel=\"noopener\">\u6700\u9ad8\u306e\u30e6\u30fc\u30b6\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a> \u30ac\u30a4\u30c9\u3092\u53c2\u7167\u3057\u3001HubSpot\u3001Intercom\u3001Gainsight\u306a\u3069\u306e\u30d9\u30f3\u30c0\u30fc\u30ea\u30bd\u30fc\u30b9\u3092\u53c2\u7167\u3057\u3066\u3001\u5b9f\u88c5\u30d1\u30bf\u30fc\u30f3\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p>\u6700\u5f8c\u306b\u3001\u30e1\u30c8\u30ea\u30af\u30b9\u3092\u30ec\u30d0\u30fc\u3068\u3057\u3066\u6271\u3044\u307e\u3059\uff1a\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3KPI\u3092\u52d5\u304b\u3059\u4fee\u6b63\u3092\u512a\u5148\u3057\u3001\u5b66\u3073\u3092\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6700\u9069\u5316\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u5404\u30b3\u30db\u30fc\u30c8\u304c\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u6069\u6075\u3092\u53d7\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/customer-onboarding-framework-249594.jpg\" alt=\"\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u30c4\u30fc\u30eb\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8<\/h2>\n<h3>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h3>\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\uff08\u307e\u305f\u306f\u30e6\u30fc\u30b6\u30fc\uff09\u3092\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u304b\u3089\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u63a1\u7528\u3001\u5f15\u304d\u6e21\u3057\u307e\u3067\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u5c0e\u304f\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u3001\u69cb\u9020\u5316\u3055\u308c\u305f\u6bb5\u968e\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u305f\u30bf\u30b9\u30af\u3001\u6210\u679c\u7269\u3001\u304a\u3088\u3073\u53d7\u3051\u5165\u308c\u57fa\u6e96\u306e\u30ea\u30b9\u30c8\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u3092\u5b9f\u884c\u53ef\u80fd\u306a\u9805\u76ee\u306b\u30b3\u30fc\u30c7\u30a3\u30d5\u30a1\u30a4\u3057\u3001\u30aa\u30fc\u30ca\u30fc\u3092\u5272\u308a\u5f53\u3066\u3001\u7de0\u5207\u3092\u8a2d\u5b9a\u3057\u3001\u5404\u30bf\u30b9\u30af\u3092\u6210\u529f\u6307\u6a19\u306b\u7d50\u3073\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u304c\u9032\u6357\u3092\u78ba\u5b9f\u306b\u6e2c\u5b9a\u3057\u3001\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\uff08TTFV\uff09\u3092\u77ed\u7e2e\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<p>\u79c1\u304c\u3059\u3079\u3066\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306b\u542b\u3081\u308b\u30b3\u30a2\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8:<\/p>\n<ul>\n<li><strong>\u76ee\u7684\u3068\u6210\u529f\u57fa\u6e96<\/strong>: \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u30a4\u30d9\u30f3\u30c8\u3068\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6210\u529f\u6307\u6a19\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTFV\u300130\/90\u65e5\u4fdd\u6301\uff09\u3002.<\/li>\n<li><strong>\u6bb5\u968e\u30de\u30c3\u30d4\u30f3\u30b0\u3055\u308c\u305f\u30bf\u30b9\u30af<\/strong>: \u767a\u898b \u2192 \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7 \u2192 \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3 \u2192 \u63a1\u7528 \u2192 \u5f15\u304d\u6e21\u3057\u3001\u5404\u6bb5\u968e\u306e\u7d42\u4e86\u57fa\u6e96\u4ed8\u304d\u3002.<\/li>\n<li><strong>\u5272\u308a\u5f53\u3066\u3089\u308c\u305f\u30aa\u30fc\u30ca\u30fc\u3068\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3<\/strong>: \u5404\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u9805\u76ee\u306e\u30aa\u30fc\u30ca\u30fc\u3068\u4e88\u60f3\u3055\u308c\u308b\u5b8c\u4e86\u65e5\u3002.<\/li>\n<li><strong>\u9867\u5ba2\u306e\u5165\u529b\u3068\u4f9d\u5b58\u95a2\u4fc2<\/strong>: \u9867\u5ba2\u304c\u63d0\u4f9b\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3001\u30a2\u30af\u30bb\u30b9\u3001\u7d71\u5408\u3001\u307e\u305f\u306f\u627f\u8a8d\u3002.<\/li>\n<li><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u63a5\u89e6<\/strong>: \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u30ad\u30c3\u30af\u30aa\u30d5\u30b3\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u5185\u30e1\u30c3\u30bb\u30fc\u30b8\u3001SMS\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u304c\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u5f62\u6210\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u691c\u8a3c\u3068\u8a3c\u62e0<\/strong>: \u300c\u5b8c\u4e86\u300d\u3068\u306f\u4f55\u304b\uff08\u30ec\u30dd\u30fc\u30c8\u3001\u30b9\u30af\u30ea\u30fc\u30f3\u30b7\u30e7\u30c3\u30c8\u3001\u30c6\u30b9\u30c8\u7d50\u679c\uff09\u3002.<\/li>\n<li><strong>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u662f\u6b63<\/strong>: \u505c\u6ede\u3057\u305f\u9805\u76ee\u306e\u305f\u3081\u306e\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\uff08\u8ffd\u52a0\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u6280\u8853\u7684\u4fee\u6b63\u3001\u30b9\u30dd\u30f3\u30b5\u30fc\u3078\u306e\u9023\u7d61\uff09\u3002.<\/li>\n<\/ul>\n<p>\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u904b\u7528\u306e\u4e2d\u5fc3\u3068\u3057\u3066\u4f7f\u7528\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u3059\u3079\u3066\u306e\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u540c\u3058\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30e9\u30f3\u306b\u5f93\u3046\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u304a\u3088\u3073\u6700\u826f\u306e\u30c4\u30fc\u30eb\/\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h3>\n<p>SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u9867\u5ba2\u5168\u4f53\u3067\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u30b9\u30b1\u30fc\u30eb\u3059\u308b\u305f\u3081\u306b\u3001\u30e2\u30b8\u30e5\u30e9\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u304a\u3088\u3073\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u78ba\u5b9f\u306b\u5b9f\u884c\u3059\u308b\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3044\u307e\u3059\u3002\u79c1\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u91cd\u8981\u306a\u90e8\u5206\u3067\u306e\u518d\u73fe\u6027\u3001\u6e2c\u5b9a\u53ef\u80fd\u6027\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u307e\u3059\u3002.<\/p>\n<ul>\n<li><strong>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>: 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\u5404\u30b9\u30c6\u30fc\u30b8\u3001\u30aa\u30fc\u30ca\u30fc\u3001\u6e2c\u5b9a\u3059\u308bKPI\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3001\u304a\u3088\u3073\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u306e\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u542b\u3080\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3067\u3059\u3002\u3053\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u306f\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u6e2c\u5b9a\u53ef\u80fd\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6307\u6a19\u306b\u30ea\u30f3\u30af\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30b7\u30fc\u30b1\u30f3\u30b9\u81ea\u52d5\u5316<\/strong>: \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001SMS\u30b7\u30fc\u30b1\u30f3\u30b9\u3001\u304a\u3088\u3073\u88fd\u54c1\u5185\u306e\u30ca\u30c3\u30b8\u3092\u81ea\u52d5\u5316\u3057\u3066\u3001\u30ea\u30ba\u30e0\u3092\u7dad\u6301\u3057\u307e\u3059\u3002\u79c1\u306fMessenger Bot\u3092\u4f7f\u7528\u3057\u3066\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u3068SMS\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u5b9f\u884c\u3057\u3001\u624b\u52d5\u3067\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u304c\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u4fdd\u305f\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30d9\u30b9\u30c8\u30c4\u30fc\u30eb\u3068\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong>: \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u81ea\u52d5\u5316\u3001\u5206\u6790\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3057\u307e\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\u3001CS\u5206\u6790\u3092\u7d71\u5408\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a2\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u30c4\u30fc\u30eb\u8a55\u4fa1\u3068UX\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e5%84%aa%e3%82%8c%e3%81%9f%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%e3%80%81\/\" rel=\"noopener\">\u6700\u9ad8\u306e\u30e6\u30fc\u30b6\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a> \u30ac\u30a4\u30c9\u3068 <a href=\"https:\/\/messengerbot.app\/ja\/saas%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%ae%e5%ae%9f%e7%94%a8%e3%82%ac%e3%82%a4%e3%83%89%e3%80%81%e3%82%bd%e3%83%95\/\" rel=\"noopener\">SaaS\u5411\u3051\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb<\/a> \u30ea\u30bd\u30fc\u30b9\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n<li><strong>\u6307\u6a19\u306e\u305f\u3081\u306e\u8a08\u6e2c\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/strong>: \u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u9805\u76ee\uff08\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001TTFV\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\uff09\u306bKPI\u3092\u95a2\u9023\u4ed8\u3051\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306b\u8868\u793a\u3057\u3066\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6700\u9069\u5316\u5b9f\u9a13\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3067\u306e\u5909\u66f4\u3092\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306b\u79c1\u304c\u5f93\u3046\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9:<\/p>\n<ul>\n<li>\u30a2\u30a4\u30c6\u30e0\u3092\u6210\u679c\u91cd\u8996\uff08\u9867\u5ba2\u304c\u5f97\u308b\u3082\u306e\uff09\u306b\u4fdd\u3061\u3001\u30bf\u30b9\u30af\u91cd\u8996\u3067\u306f\u306a\u304f\u3057\u307e\u3059\u3002.<\/li>\n<li>\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30e2\u30b8\u30e5\u30fc\u30eb\u5316\u3057\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001SaaS\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u30bb\u30b0\u30e1\u30f3\u30c8\u7279\u6709\u306e\u30d0\u30ea\u30a2\u30f3\u30c8\u3092\u6301\u3064\u30de\u30b9\u30bf\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u518d\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<li>\u91cd\u8981\u306a\u30a2\u30a4\u30c6\u30e0\u306e\u5b8c\u4e86\u8a3c\u660e\u3092\u8981\u6c42\u3057\u3001\u65e9\u671f\u306e\u5f15\u304d\u6e21\u3057\u3092\u907f\u3051\u307e\u3059\u3002.<\/li>\n<li>\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3068\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306e\u901a\u77e5\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u304c\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u3084\u8907\u96d1\u306a\u7d71\u5408\u306e\u305f\u3081\u306b\u306f\u9ad8\u3044\u30bf\u30c3\u30c1\u306e\u4eba\u9593\u306e\u4ecb\u5165\u3092\u4fdd\u6301\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u6700\u5f8c\u306b\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u306e\u30b5\u30a4\u30af\u30eb\u3068\u7d44\u307f\u5408\u308f\u305b\u307e\u3059\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u3001\u5b66\u3093\u3060\u6559\u8a13\u3092\u57fa\u306b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u66f4\u65b0\u3057\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u53cd\u5fa9\u3057\u307e\u3059\u3002UX\u4e2d\u5fc3\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\" rel=\"noopener\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a> \u30b3\u30ec\u30af\u30b7\u30e7\u30f3\u3092\u53c2\u7167\u3057\u3066\u3001\u5b9f\u7e3e\u306e\u3042\u308b\u30d1\u30bf\u30fc\u30f3\u3092\u81ea\u5206\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5b9f\u88c5\u306b\u9069\u5fdc\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<h2>\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3001\u6700\u9069\u5316\u304a\u3088\u3073\u5b9f\u88c5\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h2>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4f8b\u3068\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\uff08SBP\u3001BPRD\u3001\u5dde\u9280\u884c\u306e\u5faa\u74b0\u53c2\u7167\uff09<\/h3>\n<p>\u30b3\u30f3\u30af\u30ea\u30fc\u30c8\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4f8b\u306f\u3001\u6226\u7565\u304c\u3069\u306e\u3088\u3046\u306b\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u306b\u5909\u308f\u308b\u304b\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u5178\u578b\u7684\u306aSBP\uff08\u5dde\u9280\u884c\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\uff09\u30b7\u30ca\u30ea\u30aa\u3067\u306f\u3001\u4f01\u696d\u5411\u3051\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u898f\u5236\u9075\u5b88\u3001\u8907\u6570\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u306e\u627f\u8a8d\u3001\u304a\u3088\u3073\u5b89\u5168\u306a\u30c7\u30fc\u30bf\u79fb\u884c\u306b\u5bfe\u51e6\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u6210\u529f\u3057\u305fSBP\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u306f\u3001\u6bb5\u968e\u7684\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30e2\u30c7\u30eb\uff08\u767a\u898b \u2192 \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7 \u2192 \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3 \u2192 \u63a1\u7528 \u2192 \u5f15\u304d\u6e21\u3057\uff09\u3001\u660e\u793a\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u304a\u3088\u3073\u5404\u6bb5\u968e\u306e\u6587\u66f8\u5316\u3055\u308c\u305fKPI\uff08\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\u300130\/90\u65e5\u9593\u306e\u4fdd\u6301\uff09\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3068\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u305f\u3081\u306b\u3001\u3053\u308c\u3089\u306e\u6bb5\u968e\u3092\u7e70\u308a\u8fd4\u3057\u53ef\u80fd\u306a\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u30c1\u30fc\u30e0\u3068\u76e3\u67fb\u4eba\u3092\u6574\u5408\u3055\u305b\u308b\u305f\u3081\u306b\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u306e\u30d3\u30b8\u30e5\u30a2\u30eb\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002.<\/p>\n<p>\u79c1\u304c\u696d\u754c\u6a2a\u65ad\u7684\u306a\u5c55\u958b\u304b\u3089\u53c2\u7167\u3059\u308b\u4f8b\u306e\u30cf\u30a4\u30e9\u30a4\u30c8:<\/p>\n<ul>\n<li><strong>\u9280\u884c\u696d\uff08SBP\/BPRD\/\u5dde\u9280\u884c\u901a\u9054\u306e\u6587\u8108\uff09<\/strong> \u2014 \u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30ec\u30d3\u30e5\u30fc\u3001SSO\u304a\u3088\u3073API\u7d71\u5408\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u8a3c\u62e0\u306b\u7d50\u3073\u3064\u3044\u305f\u627f\u8a8d\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u512a\u5148\u3057\u307e\u3059\u3002\u6210\u679c\u7269\uff1a\u7f72\u540d\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3001\u7d71\u5408\u30c6\u30b9\u30c8\u30ed\u30b0\u3001\u304a\u3088\u3073\u76e3\u67fb\u30c8\u30ec\u30a4\u30eb\u7528\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30da\u30fc\u30b8\u3002\u5185\u90e8\u306e\u5229\u5bb3\u95a2\u4fc2\u8005\u306f\u3001\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3068\u5f15\u304d\u6e21\u3057\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b1\u30da\u30fc\u30b8\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>SaaS\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7<\/strong> \u2014 \u81ea\u52d5\u5316\u3055\u308c\u305f\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u3001\u304a\u3088\u30737\u301c14\u65e5\u4ee5\u5185\u306bTTFV\u3092\u4fc3\u9032\u3059\u308b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3068\u6a5f\u80fd\u63a1\u7528\u3092\u6e2c\u5b9a\u3057\u3001\u30b3\u30db\u30fc\u30c8\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u30da\u30fc\u30b8\u3092\u53cd\u5fa9\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong> \u2014 \u30d5\u30a9\u30fc\u30de\u30eb\u306a\u30b9\u30c6\u30fc\u30b8\u30b2\u30fc\u30c8\u3001\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30c1\u30a7\u30c3\u30af\u30a4\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u6587\u66f8\u5316\u3055\u308c\u305f\u30cf\u30f3\u30c9\u30aa\u30d5\u30d1\u30c3\u30af\u3092\u7528\u3044\u3066\u3001\u30de\u30eb\u30c1\u30d5\u30a7\u30fc\u30ba\u306e\u5b9f\u88c5\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002\u5b9f\u88c5KPI\uff08\u8a2d\u5b9a\u6b20\u9665\u7387\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\uff09\u3068\u6210\u679cKPI\uff08NPS\u300190\u65e5\u9593\u306e\u4fdd\u6301\u7387\uff09\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u5177\u4f53\u7684\u306a\u4f8b\u3084\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306b\u3064\u3044\u3066\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u304b\u3089\u8cc7\u7523\u3092\u518d\u5229\u7528\u3057\u3001\u5b9f\u7e3e\u306e\u3042\u308bUX\u6226\u8853\u3092\u53c2\u8003\u306b\u3057\u307e\u3059\u3002\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u30ac\u30a4\u30c9\u3084\u3001\u30b7\u30fc\u30b1\u30f3\u30b9\u306e\u4f8b\u3068\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u305f\u3081\u306e\u5b9f\u969b\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002SaaS\u7279\u6709\u306e\u30c4\u30fc\u30eb\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001SaaS\u30ea\u30bd\u30fc\u30b9\u306e\u305f\u3081\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3068\u3001\u9069\u5207\u306a\u81ea\u52d5\u5316\u30b9\u30bf\u30c3\u30af\u3092\u9078\u3076\u305f\u3081\u306e\u30d9\u30b9\u30c8\u30e6\u30fc\u30b6\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u6bd4\u8f03\u3092\u53c2\u7167\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n<p>Brain Pod AI\u306f\u3001\u30c1\u30fc\u30e0\u304c\u8fc5\u901f\u306b\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d3\u30c7\u30aa\u3001\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u3092\u751f\u6210\u3059\u308b\u305f\u3081\u306e\u751f\u6210AI\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30ea\u30ad\u30e5\u30e9\u30e0\u4f5c\u6210\u3092\u52a0\u901f\u3057\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u5236\u4f5c\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u306bMessenger Bot\u3092\u7d71\u5408\u3057\u3066\u3001\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30c3\u30bb\u30fc\u30b8\u3001SMS\u306e\u4fc3\u3057\u3001\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u306b\u3088\u308b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u5316\u3057\u3001\u4eba\u9593\u306e\u30c1\u30fc\u30e0\u304c\u4fee\u6b63\u3084\u9ad8\u4fa1\u5024\u306e\u30b3\u30fc\u30c1\u30f3\u30b0\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/p>\n<p>\u30d5\u30ed\u30fc\u3068\u4f8b\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u3055\u3089\u306b\u8aad\u3080: <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e4%be%8b-%e9%a1%a7%e5%ae%a2%e3%82%92%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%89%e3%81%99%e3%82%8b\/\" rel=\"noopener\">\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u4f8b<\/a>, <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%95%e3%83%ad%e3%83%bc-5%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8%e3%80%817%e3%81%a4\/\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc<\/a>, \u304a\u3088\u3073 <a href=\"https:\/\/messengerbot.app\/ja\/%e8%a3%bd%e5%93%81%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%83%97%e3%83%a9%e3%82%af%e3%83%86%e3%82%a3%e3%82%b9%ef%bc%9aux%e3%80%81\/\" rel=\"noopener\">\u88fd\u54c1\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a>.<\/p>\n<h3>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5b9f\u88c5\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6700\u9069\u5316\u3001\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3001\u6210\u529f\u6307\u6a19\u3001\u30ed\u30fc\u30c9\u30de\u30c3\u30d7<\/h3>\n<p>\u5b9f\u88c5\u306f\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u904b\u7528\u3055\u308c\u308b\u6bb5\u968e\u3067\u3059\u3002\u79c1\u306f\u3001\u660e\u78ba\u306a\u30aa\u30fc\u30ca\u30fc\u3001\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001KPI\u3092\u6301\u3064\u5b9f\u7528\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u5c55\u958b\u3057\u307e\u3059\u3002\u5b9f\u88c5\u8a08\u753b\u306f\u3001\u5404\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u30aa\u30fc\u30ca\u30fc\u3001\u7de0\u5207\u3001\u53d7\u3051\u5165\u308c\u57fa\u6e96\u3001\u304a\u3088\u3073\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30d1\u30b9\u306b\u7d50\u3073\u3064\u3051\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u9069\u5fdc\u53ef\u80fd\u306a\u7c21\u6f54\u3067\u30b3\u30d4\u30fc\u53ef\u80fd\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3068\u6700\u9069\u5316\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059:<\/p>\n<ul>\n<li><strong>\u90310: \u6e96\u5099<\/strong> \u2014 \u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u6700\u7d42\u5316\u3057\u3001\u30aa\u30fc\u30ca\u30fc\u3092\u5272\u308a\u5f53\u3066\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30c4\u30fc\u30eb\u306b\u30ed\u30fc\u30c9\u3057\u307e\u3059\u3002\u7d71\u5408\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u524d\u63d0\u6761\u4ef6\u304c\u6587\u66f8\u5316\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<li><strong>\u90311\u20132: \u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u306e\u5b9f\u884c<\/strong> \u2014 \u30c7\u30a3\u30b9\u30ab\u30d0\u30ea\u30fc\u3068\u69cb\u6210\u3092\u5b9f\u884c\u3057\u307e\u3059: \u30ad\u30c3\u30af\u30aa\u30d5\u3001\u30c7\u30fc\u30bf\u30a4\u30f3\u30dd\u30fc\u30c8\u3001\u6a29\u9650\u3001\u7d71\u5408\u3002\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\u3068\u69cb\u6210\u6b20\u9665\u7387\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u6b20\u9665\u304c\u95be\u5024\u3092\u8d85\u3048\u305f\u5834\u5408\u3001\u4fee\u6b63\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u5b9f\u884c\u3057\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u90312\u20134: \u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u63a8\u9032<\/strong> \u2014 \u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b7\u30fc\u30b1\u30f3\u30b9\u3092\u5b9f\u884c\u3057\u307e\u3059\uff08\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb \u2192 \u30ac\u30a4\u30c9\u4ed8\u304d\u30bf\u30b9\u30af \u2192 \u88fd\u54c1\u5185\u30c4\u30a2\u30fc\uff09\u3002\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3068\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3092\u6bce\u65e5\u6e2c\u5b9a\u3057\u3001Messenger Bot\u81ea\u52d5\u5316\u3092\u901a\u3058\u3066\u505c\u6ede\u3057\u3066\u3044\u308b\u30e6\u30fc\u30b6\u30fc\u306bSMS\u307e\u305f\u306f\u30e1\u30fc\u30eb\u306e\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u67082: \u5b9a\u7740\u306e\u5f37\u5316<\/strong> \u2014 \u5f79\u5272\u306b\u57fa\u3065\u304f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30e2\u30b8\u30e5\u30fc\u30eb\u3068\u9ad8\u5ea6\u306a\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u6a5f\u80fd\u306e\u63a1\u7528\u3068\u30e2\u30b8\u30e5\u30fc\u30eb\u306e\u5b8c\u4e86\u3092\u76e3\u8996\u3057\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30c4\u30a2\u30fc\u306e\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066A\/B\u30c6\u30b9\u30c8\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002.<\/li>\n<li><strong>\u67083: \u5f15\u304d\u7d99\u304e\u3068\u62e1\u5927<\/strong> \u2014 \u6210\u679c\u3092\u691c\u8a3c\u3057\u3001ROI\u307e\u305f\u306f\u4f7f\u7528\u8a3c\u660e\u3092\u6587\u66f8\u5316\u3057\u3001\u62e1\u5f35\u8a08\u753b\u3092\u6301\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u5f15\u304d\u7d99\u304e\u3092\u6b63\u5f0f\u5316\u3057\u307e\u3059\u300230\u65e5\u304a\u3088\u307390\u65e5\u9593\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3068NPS\u3092\u4e3b\u8981\u306a\u6210\u529f\u6307\u6a19\u3068\u3057\u3066\u6e2c\u5b9a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u6700\u9069\u5316\u306f\u7d99\u7d9a\u7684\u3067\u3059\uff1a\u5404\u30b3\u30db\u30fc\u30c8\u3092\u5b9f\u9a13\u3068\u3057\u3066\u6271\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u6307\u6a19\u3092\u8a08\u6e2c\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u305f\u5b9f\u9a13\u3092\u5b9f\u65bd\u3057\u307e\u3059\u2014\u30e1\u30fc\u30eb\u306e\u983b\u5ea6\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30e1\u30fc\u30eb\u306e\u30b3\u30d4\u30fc\u3001\u88fd\u54c1\u5185\u30c4\u30a2\u30fc\u306e\u9577\u3055\u3001\u8a2d\u5b9a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3002\u30b3\u30db\u30fc\u30c8\u5206\u6790\u3068\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f7f\u7528\u3057\u3066\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ed\u30fc\u3067\u30e6\u30fc\u30b6\u30fc\u304c\u5931\u308f\u308c\u308b\u5834\u6240\u3092\u7279\u5b9a\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u4fee\u6b63\u3092\u9069\u7528\u3057\u307e\u3059\u3002\u81ea\u52d5\u5316\u3001\u5206\u6790\u3001\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30c4\u30fc\u30eb\u306e\u9078\u629e\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/saas%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%83%97%e3%83%ad%e3%82%bb%e3%82%b9%e3%81%ae%e5%ae%9f%e7%94%a8%e3%82%ac%e3%82%a4%e3%83%89%e3%80%81%e3%82%bd%e3%83%95\/\" rel=\"noopener\">SaaS\u5411\u3051\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb<\/a> \u30ac\u30a4\u30c9\u3068 <a href=\"https:\/\/messengerbot.app\/ja\/%e5%84%aa%e3%82%8c%e3%81%9f%e3%83%a6%e3%83%bc%e3%82%b6%e3%83%bc%e3%82%aa%e3%83%b3%e3%83%9c%e3%83%bc%e3%83%87%e3%82%a3%e3%83%b3%e3%82%b0%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%e3%80%81\/\" rel=\"noopener\">\u6700\u9ad8\u306e\u30e6\u30fc\u30b6\u30fc\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a> \u6bd4\u8f03\u3002.<\/p>\n<p>\u79c1\u304c\u9069\u7528\u3059\u308b\u4e3b\u8981\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6700\u9069\u5316\u6226\u7565\uff1a<\/p>\n<ul>\n<li>\u660e\u78ba\u306aKPI\u3068\u505c\u6b62\u3057\u305f\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u81ea\u52d5\u30a2\u30e9\u30fc\u30c8\u3092\u6301\u3064\u30b9\u30c6\u30fc\u30b8\u30b2\u30fc\u30c8\u3092\u8a08\u6e2c\u3057\u307e\u3059\u3002.<\/li>\n<li>\u4f4e\u4fa1\u5024\u306e\u7e70\u308a\u8fd4\u3057\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092Messenger Bot\u3092\u4f7f\u7528\u3057\u3066\u81ea\u52d5\u5316\u3057\u3001\u8907\u96d1\u306a\u4fee\u6b63\u306b\u306f\u4eba\u9593\u306e\u30bf\u30c3\u30c1\u3092\u4fdd\u3061\u307e\u3059\u3002.<\/li>\n<li>\u5b9a\u671f\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30b1\u30fc\u30b9\u30ec\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u306eKPI\u3092\u5411\u4e0a\u3055\u305b\u308b\u5909\u66f4\u3092\u52a0\u3048\u305f\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3092\u66f4\u65b0\u3057\u307e\u3059\u3002.<\/li>\n<li>Brain Pod AI\u3092\u4f7f\u7528\u3057\u3066\u3001\u5730\u57df\u306eSBP\u307e\u305f\u306fBPRD\u5c55\u958b\u306e\u305f\u3081\u306b\u7ffb\u8a33\u307e\u305f\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8cc7\u7523\u3092\u52b9\u7387\u7684\u306b\u751f\u6210\u3057\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u30ed\u30fc\u30ab\u30e9\u30a4\u30ba\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n<p>\u6700\u5f8c\u306b\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u7387\u3001\u521d\u56de\u4fa1\u5024\u307e\u3067\u306e\u6642\u9593\u3001\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u5b8c\u4e86\u6642\u9593\u300130\/90\u65e5\u9593\u306e\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001NPS\u3001\u62e1\u5f35\u7387\u3068\u3044\u3046\u30b3\u30f3\u30d1\u30af\u30c8\u306a\u4e3b\u8981KPI\u30bb\u30c3\u30c8\u3067\u6210\u529f\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u304a\u3051\u308b\u5909\u66f4\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001SaaS\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30d7\u30ed\u30b0\u30e9\u30e0\u5168\u4f53\u3067\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u6295\u8cc7\u304b\u3089\u306eROI\u3092\u793a\u3057\u307e\u3059\u3002\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3068\u89e3\u7d04\u524a\u6e1b\u6226\u8853\u306b\u3064\u3044\u3066\u306f\u3001\u79c1\u305f\u3061\u306e <a href=\"https:\/\/messengerbot.app\/ja\/%e9%a1%a7%e5%ae%a2%e7%b6%ad%e6%8c%81\/\" rel=\"noopener\">\u9867\u5ba2\u7dad\u6301\u6226\u7565<\/a> \u30ea\u30bd\u30fc\u30b9\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ja\/customer-onboarding-framework-sbp-a-practical-guide-to-the-5-cs-5-pillars-7-step-client-process-30-60-90-plan-and-checklist\/\" data-essbisPostTitle=\"Customer Onboarding Framework (SBP): A Practical Guide to the 5 Cs, 5 Pillars, 7-Step Client Process, 30-60-90 Plan and Checklist\" data-essbisHoverContainer=\"\"><p>Key Takeaways Customer onboarding framework: adopt a documented, repeatable model (Discovery \u2192 Setup \u2192 Activation \u2192 Adoption \u2192 Handoff) to shorten Time to First Value and scale onboarding success. Apply the 5 C&#8217;s (Clear Expectations, Communication, Curriculum, Customization, Continuous Confirmation) to structure your onboarding flow and improve activation and retention. Use the 5 pillars\u2014alignment, communication, curriculum, technical fit, measurement\u2014to build a customer onboarding framework playbook that drives adoption and engagement. Operationalize onboarding with the 7-step client process: Discovery, Requirements, Configuration, Training, Activation, Adoption, Handoff\u2014for predictable implementation and KPIs. Run a 30\/60\/90 onboarding process to timebox activation, adoption, and expansion phases and track onboarding KPIs at each stage (TTFV, activation rate, [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":260530,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-260531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/260531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/comments?post=260531"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/posts\/260531\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media\/260530"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/media?parent=260531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/categories?post=260531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ja\/wp-json\/wp\/v2\/tags?post=260531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}