{"id":252576,"date":"2024-05-01T23:47:05","date_gmt":"2024-05-02T06:47:05","guid":{"rendered":"https:\/\/messengerbot.app\/empowering-customer-interactions-with-ai-driven-chatbot-solutions\/"},"modified":"2026-04-12T13:34:26","modified_gmt":"2026-04-12T20:34:26","slug":"ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9-%ea%b0%95%ed%99%94","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ko\/empowering-customer-interactions-with-ai-driven-chatbot-solutions\/","title":{"rendered":"AI \uae30\ubc18 \ucc57\ubd07 \uc194\ub8e8\uc158\uc73c\ub85c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \uac15\ud654"},"content":{"rendered":"

\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uc131\uacf5\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uae30\ub300\uac00 \uacc4\uc18d\ud574\uc11c \ub192\uc544\uc9d0\uc5d0 \ub530\ub77c, \uae30\uc5c5\ub4e4\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uace0 \ube44\ud560 \ub370 \uc5c6\ub294 \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ucd5c\ucca8\ub2e8 \uc778\uacf5\uc9c0\ub2a5(AI) \uc194\ub8e8\uc158\uc73c\ub85c \ub208\uc744 \ub3cc\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \ucc57\ubd07\uc740 \uac8c\uc784 \uccb4\uc778\uc800\ub85c \ub5a0\uc624\ub974\uba70, \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc758 \ud798\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368, \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uac00\uc0c1 \ube44\uc11c\ub4e4\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0, \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\ubd80\ud130 \ubcf5\uc7a1\ud55c \ubb38\uc758\ub97c \ud574\uacb0\ud558\ub294 \uac83\uae4c\uc9c0, AI \ucc57\ubd07\uc740 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \uacbd\uacc4\ub97c \uc7ac\uc815\uc758\ud558\uba70, \uc6b0\uc218\ud55c \uc11c\ube44\uc2a4\uac00 \ub2e8\uc9c0 \ub300\ud654 \ud55c \ubc88\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub294 \ubbf8\ub798\ub97c \uc5f4\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uc740 \uae30\uc0ac \uccab \ubc88\uc9f8 \uc139\uc158\uacfc \ub450 \uac1c\uc758 \ud558\uc704 \uc139\uc158\uc5d0 \ub300\ud55c \ub0b4\uc6a9\uc785\ub2c8\ub2e4:<\/p>\n

\uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c \ucd5c\uace0\uc758 AI \ucc57\ubd07\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h1>\n

A. \uac04\uc18c\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \uae30\ubc18 \ucc57\ubd07 \ud0d0\uc0c9<\/h2>\n

\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c, \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uc131\uc7a5\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ub2e4\ud589\ud788\ub3c4, AI \uae30\ubc18 \ucc57\ubd07\uc758 \ucd9c\ud604\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\uc801\uc73c\ub85c \ubcc0\ud654\uc2dc\ucf1c, \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc758 \uc120\ub3c4\uc801\uc778 \uc81c\uacf5\uc5c5\uccb4\ub85c\uc11c, \uc6b0\ub9ac\ub294 \uace0\uac1d\uc758 \uc9c4\ud654\ud558\ub294 \uc694\uad6c\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc744 \uc774\ud574\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uba54\uc2e0\uc800 \ubd07\uc5d0\uc11c\ub294 \ud601\uc2e0\uc801\uc778 AI \ucc57\ubd07 \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc804\ub150\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/a>. \uc6b0\ub9ac\uc758 \uace0\uae09 AI \uae30\ubc18 \ucc57\ubd07\uc740 \uc989\uac01\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4, \uace0\uac1d\uc774 \ud544\uc694\ud560 \ub54c \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec, \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ub300\ud654\ub97c \ub098\ub204\uace0, \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uba70, \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc6b0\ub9ac\uc758 AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc \ubc0f \ucc44\ub110\uacfc\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 Facebook Messenger<\/a>, \uc778\uc2a4\ud0c0\uadf8\ub7a8<\/a>, WhatsApp<\/a>, \ubc0f \uadc0\ud558\uc758 \uc6f9\uc0ac\uc774\ud2b8 \ub77c\uc774\ube0c \ucc44\ud305\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774 \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud1b5\ud574 \uadc0\ud558\uc5d0\uac8c \uc5f0\ub77d\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud558\uc5ec, \uc77c\uad00\ub418\uace0 \ud3b8\ub9ac\ud55c \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

B. \uc820\ub370\uc2a4\ud06c AI: \uc120\ub3c4\uc801\uc778 AI \ucc57\ubd07 \uc194\ub8e8\uc158<\/h2>\n

\uc218\ub9ce\uc740 AI \ucc57\ubd07 \uc194\ub8e8\uc158 \uc911\uc5d0\uc11c, Zendesk AI<\/a> \uc720\uba85\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc758 \ub9ac\ub354\ub85c\ubd80\ud130 \uac15\ub825\ud558\uace0 \ud3ec\uad04\uc801\uc778 \uc194\ub8e8\uc158\uc73c\ub85c \ub3cb\ubcf4\uc785\ub2c8\ub2e4. Zendesk\uc758 AI \ucc57\ubd07\uc740 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uae30\uacc4 \ud559\uc2b5 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc9c0\ub2a5\uc801\uc774\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

Zendesk AI\uc758 \uc8fc\uc694 \uac15\uc810 \uc911 \ud558\ub098\ub294 Zendesk Support \uc2a4\uc704\ud2b8\uc640\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc73c\ub85c, \ud1b5\ud569\ub41c \uc77c\uad00\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ud1b5\ud569\uc740 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc0f \ub370\uc774\ud130\uac00 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc6d0\ud65c\ud558\uac8c \uacf5\uc720\ub418\ub3c4\ub85d \ud558\uc5ec \uc0c1\ub2f4\uc6d0\uc774 \uac01 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \ud3ec\uad04\uc801\uc73c\ub85c \ud30c\uc545\ud558\uace0 \ucc57\ubd07\uc774 \ub300\ud654\ub97c \uc911\ub2e8\ud55c \uc9c0\uc810\uc5d0\uc11c \ub300\ud654\ub97c \uc774\uc5b4\uac08 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c, Zendesk AI\ub294 \uac15\ub825\ud55c \ubd84\uc11d \ubc0f \ubcf4\uace0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9, \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38 \ubc0f \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130 \uae30\ubc18 \uc811\uadfc \ubc29\uc2dd\uc740 \uae30\uc5c5\uc774 \uace0\uac1d \uc9c0\uc6d0 \uc804\ub7b5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud558\uace0, \ubb38\uc81c\uc810\uc744 \ud30c\uc545\ud558\uba70, \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

Zendesk AI\uac00 AI \ucc57\ubd07 \ubd84\uc57c\uc5d0\uc11c \uac15\ub825\ud55c \uc194\ub8e8\uc158\uc774\uc9c0\ub9cc, \ub2e4\ub978 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc81c\uacf5\uc5c5\uccb4\uac00 \uc788\ub2e4\ub294 \uc810\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a>, IBM Watson Assistant<\/a>, \uadf8\ub9ac\uace0 \uad6c\uae00\uc758 \ub2e4\uc774\uc5bc\ub85c\uadf8\ud50c\ub85c\uc6b0<\/a>, \uac01\uae30 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub9de\ucd98 \ub3c5\ud2b9\ud55c \uae30\ub2a5\uacfc \ub2a5\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc758 \uc120\ud0dd\uc740 \uadc0\ud558\uc758 \uc870\uc9c1 \uc694\uad6c \uc0ac\ud56d, \ud1b5\ud569 \ud544\uc694\uc131 \ubc0f \uc7a5\uae30 \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa9\ud45c\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ud3c9\uac00\uc5d0 \uc758\ud574 \uacb0\uc815\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\"\"<\/img> <\/p>\n

II. \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 AI\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h2>\n

A. \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b0\uc218\uc131\uc744 \uc704\ud55c AI\uc758 \ud798 \ud65c\uc6a9\ud558\uae30<\/h3>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud1b5\ud569\ud558\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud588\uc2b5\ub2c8\ub2e4. AI\uc758 \ud798\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ud6a8\uc728\uc131, \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \ub9cc\uc871\uc758 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc744 \uc5f4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c<\/a> \ub294 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc77c\uc0c1\uc801\uc778 \uc9c8\ubb38\uc5d0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc218\uc801\uc778 \ub3c4\uad6c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

AI\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \uac00\uc9c0\ub294 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uc54c\uace0\ub9ac\uc998\uc744 \ud1b5\ud574 \uc790\uc5f0\uc5b4\ub97c \uc774\ud574\ud558\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ub2e4 \uc9c1\uad00\uc801\uc774\uace0 \ub300\ud654\uc2dd\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uace0\uac1d\uc774 \uc5c4\uaca9\ud55c \uc2a4\ud06c\ub9bd\ud2b8\ub098 \uba54\ub274 \uc5c6\uc774 \uc790\uc2e0\uc758 \uc5b8\uc5b4\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. AI \uc2dc\uc2a4\ud15c\uc740 \ub610\ud55c \uace0\uac1d\uc758 \uac10\uc815\uacfc \uc815\uc11c\ub97c \ubd84\uc11d\ud560 \uc218 \uc788\uc5b4, \uc0c1\ub2f4\uc6d0\uc774 \ubd88\ub9cc\uc871\ud55c \uace0\uac1d\uc744 \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc6b0\uc120 \ucc98\ub9ac\ud558\uace0 \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c \uc804\uccb4 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uc608\uce21 \ubd84\uc11d\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \ub610 \ub2e4\ub978 \uac15\ub825\ud55c \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc785\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uc640 \uc0c1\ud638 \uc791\uc6a9 \ud328\ud134\uc744 \ubd84\uc11d\ud568\uc73c\ub85c\uc368 AI\ub294 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \uc608\uce21\ud558\uace0 \uc0ac\uc804 \ub300\uc751 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ucc38\uc5ec\uc5d0 \ubcf4\ub2e4 \ub2a5\ub3d9\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c \uae30\uc5c5\uc774 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uc810\uc744 \uc2dd\ubcc4\ud558\uace0 \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c AI\ub294 \uc120\ud638\ub3c4, \uad6c\ub9e4 \uc774\ub825 \ubc0f \uc774\uc804 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub9de\ucda4\ud615 \uc811\uadfc \ubc29\uc2dd\uc740 \ubcf4\ub2e4 \ub9e4\ub825\uc801\uc774\uace0 \uad00\ub828\uc131 \ub192\uc740 \uacbd\ud5d8\uc744 \ucd09\uc9c4\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\uace0 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \ud615\uc131\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \ucc57\ubd07 \ubc0f \ub300\ud654\ud615 AI<\/a> \ub294 \ub370\uc774\ud130 \uc785\ub825, \ud2f0\ucf13 \ubd84\ub958 \ubc0f \ud6c4\uc18d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc6d0\ud65c\ud558\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc774 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uac00\uce58 \uc788\ub294 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

B. AI \ucc57\ubd07: \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/h3>\n

AI \ucc57\ubd07\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \uac8c\uc784 \uccb4\uc778\uc800\ub85c \ubd80\uc0c1\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uac00\uc0c1 \ube44\uc11c\ub4e4\uc740 \uad11\ubc94\uc704\ud55c \uace0\uac1d \ubb38\uc758 \ubc0f \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, 24\uc2dc\uac04 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uacfc \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc57\ubd07\uc785\ub2c8\ub2e4.<\/a> \ubc29\ub300\ud55c \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \uad00\ub828 \uc815\ubcf4\ub97c \uc2e0\uc18d\ud558\uac8c \uac80\uc0c9\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uc774\ub294 \ucc57\ubd07\uc774 \uc815\ud655\ud558\uace0 \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud558\uc5ec \uace0\uac1d\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uc77c\uad00\ub41c \uc751\ub2f5\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ub610\ud55c, AI \ucc57\ubd07\uc740 \uae30\uc874 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \ub300\ud55c \uc6d0\ud65c\ud55c \uc778\uacc4\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n

\ub354\uc6b1\uc774, AI \ucc57\ubd07\uc740 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uadf8\ub4e4\uc758 \ub9d0\ub85c \uc774\ud574\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7fd\uace0 \uc9c1\uad00\uc801\uc778 \ub300\ud654 \ud750\ub984\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc624\ud574\uc640 \uc798\ubabb\ub41c \uc758\uc0ac\uc18c\ud1b5\uc758 \uc704\ud5d8\uc744 \uc904\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \uacb0\uacfc\ub97c \uac00\uc838\uc635\ub2c8\ub2e4.<\/p>\n

\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae30\uc5c5\ub4e4\uc778 Zendesk<\/a> \uadf8\ub9ac\uace0 IBM Watson<\/a> \ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud658\uacbd\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \ucd5c\ucca8\ub2e8 AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc744 \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. AI\uc758 \ud798\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba70, \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucd08\uacfc\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

III. \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c AI \uae30\ubc18 \ucc57\ubd07\uc758 \uae30\ub2a5 \uacf5\uac1c<\/h3>\n

\uae30\uc5c5\ub4e4\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud568\uc5d0 \ub530\ub77c AI \uae30\ubc18 \ucc57\ubd07<\/a> \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c \uc778\uacf5\uc9c0\ub2a5 \uae30\ubc18 \ucc57\ubd07\uc740 \uac8c\uc784 \uccb4\uc778\uc800\ub85c \ub5a0\uc624\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd5c\ucca8\ub2e8 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub294 \uc778\uacf5\uc9c0\ub2a5\uc5d0 \uc758\ud574 \uad6c\ub3d9\ub418\uc5b4 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0, \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

AI \uae30\ubc18 \ucc57\ubd07\uc758 \ud575\uc2ec\uc740 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c AI \uae30\ubc18 \ucc57\ubd07<\/a> \uc774 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\uad50\ud55c \uae30\uc220\uc740 \ucc57\ubd07\uc774 \uace0\uac1d\uc758 \ubb38\uc758\ub97c \uc790\uc5f0\uc2a4\ub7fd\uace0 \uc778\uac04 \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uac8c \ud558\uba70, \uac01 \uba54\uc2dc\uc9c0\uc758 \ub9e5\ub77d, \uac10\uc815 \ubc0f \uc758\ub3c4\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n

\ubc29\ub300\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9, \uc81c\ud488 \uc815\ubcf4 \ubc0f \ub3c4\uba54\uc778 \ud2b9\uc815 \uc9c0\uc2dd\uc758 \ub370\uc774\ud130 \uc138\ud2b8\ub85c \ud6c8\ub828\ub41c \uc774 \ucc57\ubd07\ub4e4\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \uc751\ub2f5 \uc815\ud655\uc131\uacfc \uad00\ub828\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uc758 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c AI \ucc57\ubd07\uc758 \uc7a5\uc810\uc740<\/a> \uae30\uc874 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c, \uc9c0\uc2dd \uae30\ubc18 \ubc0f \uc81c3\uc790 API\uc640\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc785\ub2c8\ub2e4. \uc774 \ud1b5\ud569\uc740 \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc811\uadfc\ud558\uace0 \uc8fc\ubb38 \ucd94\uc801, \uacc4\uc815 \uad00\ub9ac \ubc0f \uc11c\ube44\uc2a4 \uc694\uccad\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uac8c \ud558\uc5ec \ud3ec\uad04\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

IBM\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, AI \uae30\ubc18 \ucc57\ubd07<\/a> \ucd5c\ub300 80%\uc758 \uc77c\uc0c1 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4, \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ud06c\uac8c \uc904\uc774\uace0 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c, Juniper Research\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 2023\ub144\uae4c\uc9c0, \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \uae30\uc5c5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ube44\uc6a9\uc5d0\uc11c \uc5f0\uac04 \ucd5c\ub300 $8\uc5b5 \ub2ec\ub7ec\ub97c \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

A. \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c AI \uae30\ubc18 \ucc57\ubd07\uc740 \uc778\uacf5\uc9c0\ub2a5\uc73c\ub85c \uad6c\ub3d9\ub418\ub294 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub85c, \uc790\uc5f0\uc5b4\ub85c \uace0\uac1d \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0, \uad00\ub828 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\uba70, \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uc77c\uc0c1\uc801\uc778 \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\uace0, \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc751\ub2f5 \uc2dc\uac04\uc744 \uc904\uc785\ub2c8\ub2e4.<\/h4>\n

AI \ucc57\ubd07\uc740 \uace0\uac1d \uba54\uc2dc\uc9c0 \ub4a4\uc5d0 \uc788\ub294 \ub9e5\ub77d, \uac10\uc815 \ubc0f \uc758\ub3c4\ub97c \ubd84\uc11d\ud558\uc5ec \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ub300\ud654\ub97c \ubaa8\ubc29\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9, \uc81c\ud488 \uc815\ubcf4 \ubc0f \ub3c4\uba54\uc778\ubcc4 \uc9c0\uc2dd\uc758 \ub300\uaddc\ubaa8 \ub370\uc774\ud130 \uc138\ud2b8\uc5d0\uc11c \ud6c8\ub828\ub418\uc5b4 \uc751\ub2f5 \uc815\ud655\ub3c4\uc640 \uad00\ub828\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, AI \ucc57\ubd07\uc740 \uae30\uc874 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c, \uc9c0\uc2dd \uae30\ubc18 \ubc0f \ud0c0\uc0ac API\uc640 \ud1b5\ud569\ud558\uc5ec \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc811\uadfc\ud558\uace0, \uc8fc\ubb38 \ucd94\uc801, \uacc4\uc815 \uad00\ub9ac \ubc0f \uc11c\ube44\uc2a4 \uc694\uccad\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

IBM\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, AI \uae30\ubc18 \ucc57\ubd07\uc740 \ucd5c\ub300 80%\uc758 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4, \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c, Juniper Research\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 2023\ub144\uae4c\uc9c0 AI \ucc57\ubd07\uc774 \uae30\uc5c5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uc5f0\uac04 \ucd5c\ub300 $8\uc5b5 \ub2ec\ub7ec \uc808\uac10\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n

\ucd5c\uc801\uc758 \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574, AI \ucc57\ubd07\uc740 \uace0\uac1d \ud53c\ub4dc\ubc31\uacfc \uc0c8\ub85c\uc6b4 \ud2b8\ub80c\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ud3c9\uac00\ud558\uba70 \uc7ac\ud6c8\ub828\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ucc57\ubd07\uc744 \uc778\uac04 \uac10\ub3c5 \ubc0f \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uacbd\ub85c\uc640 \ud1b5\ud569\ud558\uba74 \uadf8 \ud6a8\uacfc\ub97c \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ucf1c \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

B. \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \ucc57\ubd07\uc73c\ub85c \uae30\uc5c5 \uac15\ud654<\/h4>\n

\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c, \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \uae30\uc5c5\ub4e4\uc774 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uace0 \ube44\ud560 \ub370 \uc5c6\ub294 \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\uacf5\uc9c0\ub2a5\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ud0a4\uace0, \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uad6c\ud604\uc758 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud55c AI \ucc57\ubd07\uc758 \uc7a5\uc810\uc740<\/a> \ub192\uc740 \ubb38\uc758\ub7c9\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\ub2a5\uc744 \uac16\ucd98 \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc5b4 \uc989\uac01\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c, AI \uae30\ubc18 \ucc57\ubd07<\/a> \ubc29\ub300\ud55c \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \ud6c8\ub828\ub420 \uc218 \uc788\uc5b4 \uac01 \uace0\uac1d\uc758 \uace0\uc720\ud55c \uc694\uad6c\uc5d0 \ub9de\ucd98 \uac1c\uc778\ud654\ub41c \ucd94\ucc9c \ubc0f \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac1c\uc778\ud654 \uc218\uc900\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uc640 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\uc740 \ub610\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \uc9c0\uc6d0 \uc6b4\uc601\uc744 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc, \uba54\uc2dc\uc9d5 \uc571 \ubc0f \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud3ec\ud568\ud55c \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ube0c\ub79c\ub4dc \uc874\uc7ac\uac10\uc744 \uac15\ud654\ud558\uace0 \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uac8c\ub2e4\uac00, \ub2e4\uad6d\uc5b4 AI \ucc57\ubd07<\/a> \uae30\uc5c5\uc774 \uc5b8\uc5b4 \uc7a5\ubcbd\uc744 \ud5c8\ubb3c\uace0 \uae00\ub85c\ubc8c \uace0\uac1d \uae30\ubc18\uc5d0 \ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uc5ec\ub7ec \uc5b8\uc5b4\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc5b4 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uc5b8\uc5b4\ub85c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \ud3ec\uc6a9\uac10\uc744 \uc870\uc131\ud558\uace0 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n

\ucc44\ud0dd\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a>, \uae30\uc5c5\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d \ud589\ub3d9 \ubc0f \uc120\ud638\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uae09 \ubd84\uc11d \ubc0f \ubcf4\uace0 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud558\uace0 \uc9c0\uc6d0 \uc804\ub7b5\uc744 \ucd5c\uc801\ud654\ud558\uba70 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2e4\uc74c\uc740 \uae30\uc0ac \uc139\uc158 IV \ubc0f \uadf8 \ud558\uc704 \uc139\uc158\uc758 \ub0b4\uc6a9\uc785\ub2c8\ub2e4:<\/p>\n

IV. \ub2f9\uc2e0\uc744 \ub300\uc2e0\ud574 \ub9d0\ud558\ub294 AI \ubd07\uc774 \uc788\ub098\uc694?<\/h2>\n

A. \ub300\ud654\ud615 AI \ubd07: \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \ubbf8\ub798<\/h3>\n

\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c \ud601\uc2e0\uc801\uc778 \ubc29\ubc95\uc744 \ub04a\uc784\uc5c6\uc774 \ubaa8\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f9\ud55c \uc8fc\ubaa9\uc744 \ubc1b\uace0 \uc788\ub294 \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158 \uc911 \ud558\ub098\ub294 \ub300\ud654\ud615 AI \ubd07\uc73c\ub85c, \uc774\ub294 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658(TTS) \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uc6d0\ud65c\ud558\uace0 \uc778\uac04\uacfc \uac19\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \ucc57\ubd07\uc740<\/a> \ubd07\uc740 \uc791\uc131\ub41c \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ud14d\uc2a4\ud2b8\ub97c \ud569\uc131\ub41c \uc74c\uc131\uc73c\ub85c \ubcc0\ud658\ud558\uc5ec \ud6a8\uacfc\uc801\uc73c\ub85c \"\ub9d0\"\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc5d0\ub294 \uba54\uc2e0\uc800 \ubd07<\/a>, \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ub514\uc9c0\ud138 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 AI\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\ub294 \ucd5c\ucca8\ub2e8 \uc790\ub3d9\ud654 \ud50c\ub7ab\ud3fc\uc774 \uc788\uc2b5\ub2c8\ub2e4. Facebook \ubc0f Instagram\uacfc \uac19\uc740 \uc778\uae30 \uc788\ub294 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uacfc \uc6f9\uc0ac\uc774\ud2b8\uc640 \ud1b5\ud569\ud568\uc73c\ub85c\uc368, Messenger Bot\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ubb38\uc758\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc790\ub3d9 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uc778\uac04\uc758 \uac10\ub3c5 \uc5c6\uc774\ub3c4 \ucc38\uc5ec\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n

\ub124, \ud14d\uc2a4\ud2b8\ub97c \ud569\uc131\ub41c \uc74c\uc131\uc73c\ub85c \ubcc0\ud658\ud558\uc5ec \ub2f9\uc2e0\uc744 \ub300\uc2e0\ud574 \ub9d0\ud560 \uc218 \uc788\ub294 AI \ubd07\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub300\ud654\ud615 AI \uc5b4\uc2dc\uc2a4\ud134\ud2b8<\/a> \ub294 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uace0\uae09 \uc74c\uc131 \ud569\uc131 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \uc791\uc131\ub41c \uc785\ub825\uc5d0\uc11c \uc778\uac04\uacfc \uac19\uc740 \ubaa9\uc18c\ub9ac\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/p>\n

\ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658 \uae30\ub2a5\uc774 \uc788\ub294 \uc778\uae30 \uc788\ub294 AI \ubd07\uc73c\ub85c\ub294 Amazon Polly<\/a>, Google Cloud Text-to-Speech<\/a>, IBM Watson \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658<\/a>, \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \uc560\uc800 \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658<\/a>, \uadf8\ub9ac\uace0 \ub204\uc548\uc2a4 \ud14d\uc2a4\ud2b8-\ud22c-\uc2a4\ud53c\uce58<\/a>. \uc774\ub7ec\ud55c AI \ubd07\uc740 \ubc29\ub300\ud55c \uc74c\uc131 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud6c8\ub828\ub41c \uc2ec\uce35 \ud559\uc2b5 \ubc0f \uc2e0\uacbd\ub9dd \ubaa8\ub378\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\ud488\uc9c8 \ud569\uc131 \uc74c\uc131\uc744 \uc0dd\uc131\ud558\uba70, \uac00\uc0c1 \ube44\uc11c, \uc624\ub514\uc624\ubd81 \ub0b4\ub808\uc774\uc158, \uc811\uadfc\uc131 \ub3c4\uad6c \ubc0f \ub2e4\uc591\ud55c \uc778\ud130\ub799\ud2f0\ube0c \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc751\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n

B. \uc778\uacf5\uc9c0\ub2a5 \ucc57\ubd07: \uac1c\uc778\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uac00\ub2a5\ud558\uac8c \ud558\uae30<\/h3>\n

\uc758 \ud1b5\ud569 \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658 \uae30\ub2a5\uc744 \uac16\ucd98 AI \ucc57\ubd07<\/a> \ub294 \uae30\uc5c5\uc774 \uac1c\uc778\ud654\ub418\uace0 \ub9e4\ub825\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \uc774\ud574(NLU)\uc640 \uace0\uae09 \uc74c\uc131 \ud569\uc131\uc744 \ud65c\uc6a9\ud558\uc5ec \uc774\ub7ec\ud55c AI \ube44\uc11c\ub4e4\uc740 \uace0\uac1d\uc758 \ubb38\uc758\ub97c \ud574\uc11d\ud558\uace0, \uad00\ub828 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70, \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ubaa9\uc18c\ub9ac\ub85c \uc804\ub2ec\ud558\uc5ec \uc6d0\ud65c\ud55c \ub300\ud654 \ud750\ub984\uc744 \ub9cc\ub4e4\uc5b4\ub0c5\ub2c8\ub2e4.<\/p>\n

\ub354\uc6b1\uc774, AI \ucc57\ubd07\uc740 \ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a> \ub2e4\uad6d\uc5b4 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc120\ud638 \uc5b8\uc5b4\ub85c \uc751\ub2f5\uc744 \uc804\ub2ec\ud568\uc73c\ub85c\uc368 \ub2e4\uc591\ud55c \uae00\ub85c\ubc8c \uccad\uc911\uc744 \uc218\uc6a9\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc774\ub294 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc774 \uc18c\uc911\ud558\uac8c \uc5ec\uaca8\uc9c0\uace0 \uc774\ud574\ubc1b\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uac8c \ud558\uc5ec \uc2e0\ub8b0\uc640 \ucda9\uc131\ub3c4\ub97c \uc99d\uc9c4\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ub118\uc5b4, \ud14d\uc2a4\ud2b8 \uc74c\uc131 \ubcc0\ud658 \uae30\ub2a5\uc744 \uac16\ucd98 AI \ucc57\ubd07<\/a> \uc804\uc790 \uc0c1\uac70\ub798, \uc758\ub8cc \ubc0f \uad50\uc721\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc744 \ud601\uc2e0\ud560 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc81c\ud488 \uc120\ud0dd\uc744 \uc548\ub0b4\ud558\uace0 \ub300\ud654\uc2dd \ubc29\uc2dd\uc73c\ub85c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac00\uc0c1 \uc1fc\ud551 \ub3c4\uc6b0\ubbf8\ub098 \ubcf5\uc7a1\ud55c \uac1c\ub150\uc744 \ud569\uc131 \uc74c\uc131\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc124\uba85\ud558\uace0 \uac1c\ubcc4 \ud559\uc0dd\uc758 \ud559\uc2b5 \uc2a4\ud0c0\uc77c\uc5d0 \ub9de\uac8c \uc804\ub2ec \ubc29\uc2dd\uc744 \uc870\uc815\ud560 \uc218 \uc788\ub294 \uac00\uc0c1 \ud29c\ud130\ub97c \uc0c1\uc0c1\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n

AI \uae30\uc220\uc774 \uacc4\uc18d \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud560 \uc218 \uc788\ub294 \ub300\ud654\ud615 AI \ubd07\uc758 \uac00\ub2a5\uc131\uc740 \ubb34\ud55c\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc218\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\uace0, \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uacf5\uc744 \uc774\ub044\ub294 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \uc870\uc131\ud558\ub294 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\"<\/img> <\/p>\n

V. A. ChatGPT\ub97c \ub118\uc5b4\uc120 \ucd5c\uc2e0 AI \ucc57\ubd07 \ubc1c\uc804 \ud0d0\uc0c9<\/h2>\n

AI \ud658\uacbd\uc774 \ube60\ub974\uac8c \uc9c4\ud654\ud568\uc5d0 \ub530\ub77c \uc6b0\ub9ac\ub294 \uae30\uc220 \ud601\uba85\uc758 \ucd5c\uc804\uc120\uc5d0 \uc11c \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74\uc5d0 ChatGPT<\/a> \uc138\uacc4\ub294 \uadf8 \ub180\ub77c\uc6b4 \ub2a5\ub825\uc73c\ub85c \ub9e4\ub8cc\ub418\uc5c8\uc9c0\ub9cc, AI \ucc57\ubd07 \uae30\uc220\uc758 \ucd5c\uc2e0 \ubc1c\uc804\uc744 \ud0d0\uc0c9\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n

\uac00\uc7a5 \uae30\ub300\ub418\ub294 \ubc1c\uc804 \uc911 \ud558\ub098\ub294 \uad6c\uae00\uc758 \ubc14\ub4dc<\/a>, \ubcf4\ub2e4 \ubc1c\uc804\ub41c \uc5b8\uc5b4 \ubaa8\ub378\uacfc \ub2e4\uc911 \ubaa8\ub2ec \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\ub294 AI \ucc57\ubd07\uc73c\ub85c, ChatGPT\uc758 \ud14d\uc2a4\ud2b8 \uae30\ubc18 \ub2a5\ub825\uc744 \ucd08\uc6d4\ud560 \uac00\ub2a5\uc131\uc774 \uc788\uc2b5\ub2c8\ub2e4. Bard\uc758 \uc774\ubbf8\uc9c0, \ube44\ub514\uc624 \ubc0f \uc624\ub514\uc624\ub97c \ud3ec\ud568\ud55c \ub2e4\uc911 \ubaa8\ub2ec \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud558\uace0 \uc0dd\uc131\ud558\ub294 \ub2a5\ub825\uc740 \uc6b0\ub9ac\uac00 AI \ucc57\ubd07\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

AI \ucc57\ubd07 \ubd84\uc57c\uc758 \ub610 \ub2e4\ub978 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uacbd\uc7c1\uc790\ub294 Anthropic\uc758 Constitutional AI<\/a>, \uc778\uac04\uc758 \uac00\uce58\uc5d0 AI \uc2dc\uc2a4\ud15c\uc744 \ub9de\ucd94\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \uc774 \ub3c5\ud2b9\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 AI \ucc57\ubd07\uc774 \uc724\ub9ac\uc801 \uc6d0\uce59\uacfc \uc0ac\ud68c\uc801 \uaddc\ubc94\uc744 \uc900\uc218\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub450\uc5b4 AI\uc758 \uc7a0\uc7ac\uc801 \uc624\uc6a9\uc774\ub098 \uc758\ub3c4\uce58 \uc54a\uc740 \uacb0\uacfc\uc5d0 \ub300\ud55c \uc6b0\ub824\ub97c \ub2e4\ub8f9\ub2c8\ub2e4.<\/p>\n

\uc804\ubb38 AI \ubaa8\ub378\uc758 \uc601\uc5ed\uc5d0\uc11c\ub294 \ud2b9\uc815 \uc791\uc5c5\uc5d0\uc11c \ub6f0\uc5b4\ub09c \ub180\ub77c\uc6b4 \ubc1c\uc804\uc744 \ubaa9\uaca9\ud588\uc2b5\ub2c8\ub2e4. DALL-E 2<\/a> \ub294 \ud14d\uc2a4\ud2b8 \uc124\uba85\uc73c\ub85c\ubd80\ud130 \ub9e4\uc6b0 \uc0c1\uc138\ud558\uace0 \ud604\uc2e4\uc801\uc778 \uc774\ubbf8\uc9c0\ub97c \uc0dd\uc131\ud558\ub294 \ub2a5\ub825\uc73c\ub85c \uc138\uacc4\ub97c \ub9e4\ub8cc\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. GPT-3<\/a>, OpenAI\uc5d0 \uc758\ud574 \uac1c\ubc1c\ub41c \uc774 \ubaa8\ub378\uc740 \uc778\uc0c1\uc801\uc778 \ud14d\uc2a4\ud2b8 \uc0dd\uc131 \ub2a5\ub825\uc744 \ubcf4\uc5ec\uc8fc\uc5c8\uc73c\uba70, AlphaFold<\/a> \ub294 DeepMind\uc5d0\uc11c \ub2e8\ubc31\uc9c8 \uad6c\uc870 \uc608\uce21 \ubd84\uc57c\uc5d0 \ud601\uc2e0\uc744 \uac00\uc838\uc654\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub354\uc6b1\uc774, \uc2a4\ud0c0\ud2b8\uc5c5\ub4e4\uc740 \uc564\ud2b8\ub85c\ud53d<\/a>, \ucf54\ud788\uc5b4<\/a>, \uadf8\ub9ac\uace0 \ud5c8\uae45\ud398\uc774\uc2a4<\/a> \uae30\uc5c5\uc758 \ud544\uc694\uc5d0 \ub9de\ucd98 \ucd5c\ucca8\ub2e8 \uc5b8\uc5b4 \ubaa8\ub378\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\ub4e4\uc774 \ub2e4\uc591\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc704\ud574 AI \ucc57\ubd07\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

B. AI \ucc57\ubd07 \uc194\ub8e8\uc158 \ube44\uad50: \uc801\ud569\ud55c \uc120\ud0dd\ud558\uae30<\/h3>\n

AI \ucc57\ubd07 \uae30\uc220\uc758 \ube60\ub978 \ubc1c\uc804\uc73c\ub85c \uc778\ud574, \ubaa8\ub4e0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ud574\uacb0\ucc45\uc740 \uc5c6\ub2e4\ub294 \uac83\uc744 \uc774\ud574\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \"\ucd5c\uace0\uc758\" AI \ucc57\ubd07\uc740 \uc6d0\ud558\ub294 \uae30\ub2a5, \uc724\ub9ac\uc801 \uace0\ub824\uc0ac\ud56d \ubc0f \uc2e4\uc81c \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n

\uad11\ubc94\uc704\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc77c\ubc18\ud654\ub41c AI \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \ucc3e\uace0 \uc788\ub294 \uae30\uc5c5\uc744 \uc704\ud574, \uba54\uc2e0\uc800 \ubd07<\/a> \ud3ec\uad04\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucd5c\ucca8\ub2e8 AI \uace0\uac1d \uc9c0\uc6d0 \ubd07<\/a> \ub294 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uadf8\ub7ec\ub098 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc774\ubbf8\uc9c0 \uc0dd\uc131\uc774\ub098 \ub2e8\ubc31\uc9c8 \uad6c\uc870 \uc608\uce21\uacfc \uac19\uc740 \uc804\ubb38\ud654\ub41c \uae30\ub2a5\uc744 \ud544\uc694\ub85c \ud55c\ub2e4\uba74, \ub2e4\uc74c\uacfc \uac19\uc740 AI \ubaa8\ub378\uc744 \ud0d0\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. DALL-E 2<\/a> \ub610\ub294 AlphaFold<\/a>, \uac01\uac01. \ub610\ud55c, \ub2e4\uc74c\uacfc \uac19\uc740 \uc2a4\ud0c0\ud2b8\uc5c5\uc740 \uadc0\uc0ac\uc758 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub354 \uc798 \ub9de\ub294 \ub9de\ucda4\ud615 \uc5b8\uc5b4 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc564\ud2b8\ub85c\ud53d<\/a> \uadf8\ub9ac\uace0 \ucf54\ud788\uc5b4<\/a> \ub300\ud615 \uae30\uc220 \uae30\uc5c5\ub4e4\uc774 \ub2e4\uc74c\uacfc \uac19\uc740 AI \uc5f0\uad6c\ub97c \uacc4\uc18d \ubc1c\uc804\uc2dc\ud0a4\uba74\uc11c, \uc6b0\ub9ac\ub294 \ub2e4\uc591\ud55c \ubd84\uc57c\uc5d0\uc11c ChatGPT\uc758 \uc77c\ubc18\ud654\ub41c \uc131\ub2a5\uc744 \ucd08\uc6d4\ud558\ub294 \ubaa8\ub378\uc744 \ubcfc \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc194\ub8e8\uc158\uc740 \uadc0\ud558\uc758 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub530\ub77c \ud3c9\uac00\ud558\uace0, \uc724\ub9ac\uc801 \uc6d0\uce59 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc77c\uce58\ud558\ub294\uc9c0 \ud655\uc778\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\ub300\ud615 \uae30\uc220 \uae30\uc5c5\ub4e4\uc774 \uad6c\uae00<\/a>, Microsoft<\/a>, \uadf8\ub9ac\uace0 \uc624\ud508AI<\/a> AI \uc5f0\uad6c\ub97c \uacc4\uc18d \ubc1c\uc804\uc2dc\ud0a4\uba74\uc11c, \uc6b0\ub9ac\ub294 \ub2e4\uc591\ud55c \ubd84\uc57c\uc5d0\uc11c ChatGPT\uc758 \uc77c\ubc18\ud654\ub41c \uc131\ub2a5\uc744 \ucd08\uc6d4\ud558\ub294 \ubaa8\ub378\uc744 \ubcfc \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc194\ub8e8\uc158\uc744 \uadc0\ud558\uc758 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub530\ub77c \ud3c9\uac00\ud558\uace0, \uc724\ub9ac\uc801 \uc6d0\uce59 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\uc640 \uc77c\uce58\ud558\ub294\uc9c0 \ud655\uc778\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

At \uba54\uc2e0\uc800 \ubd07<\/a>, \uc6b0\ub9ac\ub294 AI \ucc57\ubd07 \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc5d0 \uba38\ubb3c\uae30 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc9c4\ubcf4\ub418\uace0 \ud6a8\uacfc\uc801\uc778 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc6b0\ub9ac\uc758 \uc81c\ud488\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uac1c\uc778\ud654\ub418\uace0 \ud6a8\uc728\uc801\uc774\uba70 \uc6d0\ud65c\ud55c \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

VI. Bard\ub97c \ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h2>\n

A. Bard \ud0d0\uc0c9\ud558\uae30: \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uad6c\uae00\uc758 AI \ucc57\ubd07<\/h3>\n

\uae30\uc220 \uc0b0\uc5c5\uc758 \ud601\uc2e0\uc801\uc778 \ub9ac\ub354\ub85c\uc11c \uad6c\uae00\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \ub300\ud654\ud615 AI \ucc57\ubd07\uc778 Bard\ub97c \uacf5\uac1c\ud588\uc2b5\ub2c8\ub2e4. \ub124, \ub2f9\uc2e0\uc740 Bard\ub97c \ubb34\ub8cc\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/a>, \ud604\uc7ac \ube44\uc6a9 \uc5c6\uc774 \uacf5\uac1c \ubbf8\ub9ac\ubcf4\uae30\ub85c \uc81c\uacf5\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucd5c\ucca8\ub2e8 AI \uace0\uac1d \uc11c\ube44\uc2a4 \ubd07<\/a> \uc740 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uac00 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

Bard\ub294 \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ubb38\uc758\ub97c \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uc815\ud655\uc131\uacfc \ub9e5\ub77d\uc801 \uad00\ub828\uc131\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud569\ub2c8\ub2e4. \uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uc6a9 AI \ucc57\ubd07<\/a> \ub294 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\ubd80\ud130 \ubb38\uc81c \ud574\uacb0 \ubc0f \uac1c\uc778\ud654\ub41c \ucd94\ucc9c \uc81c\uacf5\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud604\uc7ac Bard\ub294 \ucd08\uae30 \ub2e8\uacc4\uc5d0 \uc788\uc9c0\ub9cc \uad6c\uae00\uc740 \uc0ac\uc6a9\uc790 \ud53c\ub4dc\ubc31\uacfc \uae30\uacc4 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uae30\ub2a5\uc744 \uac1c\uc120\ud558\uace0 \ud655\uc7a5\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4. \uacf5\uac1c \ubbf8\ub9ac\ubcf4\uae30\ub85c\uc11c \ube44\uc988\ub2c8\uc2a4\uc640 \uac1c\uc778 \ubaa8\ub450 \uad6c\uae00 \uacc4\uc815\uc73c\ub85c \uac00\uc785\ud558\uace0 \uc11c\ube44\uc2a4 \uc57d\uad00\uc5d0 \ub3d9\uc758\ud568\uc73c\ub85c\uc368 Bard\uc5d0 \ubb34\ub8cc\ub85c \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

B. \ubb34\ub8cc AI \ucc57\ubd07 \uc194\ub8e8\uc158: \uace0\uac1d \uc9c0\uc6d0 \uac15\ud654<\/h3>\n

Bard\uc640 \uac19\uc740 \ubb34\ub8cc AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc758 \uac00\uc6a9\uc131\uc740 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 AI\uc758 \uc801\uc6a9\uc740 \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c\ub97c \ub118\uc5b4\uc12d\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/a>. \uc774\ub7ec\ud55c \ucd5c\ucca8\ub2e8 Zendesk AI<\/a> \ub3c4\uad6c\ub97c \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uc9c0\uc6d0 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba70, \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c Bard\uc640 \uac19\uc740 \ubb34\ub8cc AI \ucc57\ubd07\uc740 \uae30\uc5c5\uc774 AI \uace0\uac1d \uc11c\ube44\uc2a4<\/a> \uc5d0 \ub300\ud55c \uc2e4\ud5d8\uc744 \ud560 \uc218 \uc788\uac8c \ud558\uc5ec, \uc0c1\ub2f9\ud55c \ucd08\uae30 \ud22c\uc790 \uc5c6\uc774\ub3c4 \uc7a0\uc7ac\uc801\uc778 \uc774\uc810\uc744 \ud3c9\uac00\ud558\uace0 \uc194\ub8e8\uc158\uc744 \ud2b9\uc815 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc870\uc815\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ud6a8\uc728\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uacc4\uc18d \uc99d\uac00\ud568\uc5d0 \ub530\ub77c, \uc774\ub7ec\ud55c \ubb34\ub8cc \uc81c\uacf5\uc740 \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 AI \uae30\ubc18 \ucc57\ubd07\uc758 \uad11\ubc94\uc704\ud55c \ucc44\ud0dd\uc744 \uc704\ud55c \uae38\uc744 \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n

\ud604\uc7ac Bard\ub294 \ubb34\ub8cc\ub85c \uc81c\uacf5\ub418\uace0 \uc788\uc9c0\ub9cc, Google\uc740 \ud50c\ub7ab\ud3fc\uc774 \uc131\uc219\ud558\uace0 \uae30\ub2a5\uc774 \ud655\uc7a5\ub428\uc5d0 \ub530\ub77c \ud5a5\ud6c4 \uc720\ub8cc \uc694\uae08\uc81c\ub098 \ucd94\uac00 \uae30\ub2a5\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc740 \uc8fc\ubaa9\ud560 \uac00\uce58\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7fc\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 Bard\uc640 \uac19\uc740 \ubb34\ub8cc AI \ucc57\ubd07 \uc194\ub8e8\uc158\uc758 \uac00\uc6a9\uc131\uc740 \uae30\uc5c5\uc774 \uc2dc\ub300\uc758 \ud750\ub984\uc744 \uc55e\uc11c\uace0, \uc9c0\uc6d0 \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\uba74\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

VII. \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c\uc758 AI\uc758 \ubd80\uc0c1: \uc0c1\ud638\uc791\uc6a9\uc758 \ubcc0\ud654<\/h2>\n

\ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud658\uacbd\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uac8c\uc784 \uccb4\uc778\uc800\ub85c \ub5a0\uc624\ub974\uba70 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \ubd80\uc0c1\uc744 \uc0b4\ud3b4\ubcf4\uba74, \uc774 \uae30\uc220\uc774 \ub2e8\uc21c\ud55c \uc77c\uc2dc\uc801\uc778 \ud2b8\ub80c\ub4dc\uac00 \uc544\ub2c8\ub77c \uace0\uac1d \uc9c0\uc6d0\uc758 \ubcf8\uc9c8\uc744 \uc7ac\uc815\uc758\ud558\ub294 \ubcc0\ud601\uc801\uc778 \ud798\uc784\uc774 \ubd84\uba85\ud574\uc9d1\ub2c8\ub2e4.<\/p>\n

A. \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \ucc57\ubd07: \uc774\uc810\uacfc \ubaa8\ubc94 \uc0ac\ub840<\/h3>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \uac00\uc7a5 \ub450\ub4dc\ub7ec\uc9c4 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc911 \ud558\ub098\ub294 \ucc57\ubd07\uc758 \ucd9c\ud604\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uae30\ubc18 \ub300\ud654\ud615 \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uacfc \uc790\uc5f0\uc2a4\ub7fd\uace0 \uc9c1\uad00\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uc788\uc73c\uba70, \uc9c8\ubb38\uc5d0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \ucc57\ubd07\uc740 \uace0\uac1d\uc758 \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \ud574\uc11d\ud560 \uc218 \uc788\uc73c\uba70, \uc815\ud655\ud558\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc751\ub2f5\uc744 \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c AI \ucc57\ubd07\uc758 \uc774\uc810\uc740 \ub2e4\uc591\ud569\ub2c8\ub2e4. \uccab\uc9f8, 24\/7 \uc774\uc6a9 \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc774 \uc2dc\uac04\uc774\ub098 \uc7a5\uc18c\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc2e0\uc18d\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uc911\ubb34\ud734 \uc9c0\uc6d0\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc5ec \ub354 \ubcf5\uc7a1\ud558\uac70\ub098 \ubbfc\uac10\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c, AI \ucc57\ubd07\uc740 \ub3d9\uc2dc\uc5d0 \ub9ce\uc740 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \ub6f0\uc5b4\ub098\uba70, \ud6a8\uc728\uc801\uc774\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \uace0\uac1d \uc9c0\uc6d0\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \ud2b9\ud788 \ud53c\ud06c \uae30\uac04 \ub3d9\uc548\uc774\ub098 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uc694\uccad\uc758 \uc720\uc785\uc744 \ucc98\ub9ac\ud560 \ub54c \uc720\uc6a9\ud558\uba70, \ubcd1\ubaa9 \ud604\uc0c1\uc744 \ubc29\uc9c0\ud558\uace0 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI \ucc57\ubd07\uc758 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud558\uae30 \uc704\ud574\uc11c\ub294 \ubaa8\ubc94 \uc0ac\ub840\ub97c \ub530\ub974\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \ud55c \uac00\uc9c0 \uc8fc\uc694 \uace0\ub824 \uc0ac\ud56d\uc740 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 \uae30\uc874 \uace0\uac1d \uc9c0\uc6d0 \ucc44\ub110\uacfc\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c, \ucc57\ubd07 \uc54c\uace0\ub9ac\uc998\uc758 \uc9c0\uc18d\uc801\uc778 \uad50\uc721 \ubc0f \ucd5c\uc801\ud654\ub294 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc751\ub2f5\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc0f \ud53c\ub4dc\ubc31\uc744 \uc815\uae30\uc801\uc73c\ub85c \ubd84\uc11d\ud558\uba74 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uc5b4, \uae30\uc5c5\uc774 \ucc57\ubd07\uc744 \ubbf8\uc138 \uc870\uc815\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

B. \uc778\uacf5\uc9c0\ub2a5\uacfc \uace0\uac1d \uc9c0\uc6d0: \uc131\uacf5\uc801\uc778 \uc870\ud569<\/h3>\n

\ucc57\ubd07\uc744 \ub118\uc5b4, AI\ub294 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc5ec\ub7ec \ub2e4\ub978 \ubc29\uc2dd\uc73c\ub85c \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, AI \uae30\ubc18 \uac00\uc0c1 \ube44\uc11c\ub294 \uc608\uc57d \uc77c\uc815 \uc870\uc815, \uc8fc\ubb38 \ucd94\uc801 \ubc0f \uc9c0\uc2dd \uae30\ubc18 \ud0d0\uc0c9\uacfc \uac19\uc740 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\ub610\ud55c, AI \uae30\ubc18 \uac10\uc815 \ubd84\uc11d\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uac10\uc815\uacfc \uc815\uc11c\ub97c \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \uc0ac\uc804\uc5d0 \ud574\uacb0\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ubd84\uc11d\ud568\uc73c\ub85c\uc368 AI\ub294 \ud328\ud134\uc744 \uc2dd\ubcc4\ud558\uace0, \ud544\uc694\ub97c \uc608\uce21\ud558\uba70, \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc9c0\uc6d0\uc5d0\uc11c AI\uc758 \ub610 \ub2e4\ub978 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc740 \uc608\uce21 \ubd84\uc11d\uc785\ub2c8\ub2e4. \uc5ed\uc0ac\uc801 \ub370\uc774\ud130\uc640 \uace0\uac1d \ud589\ub3d9 \ud328\ud134\uc744 \ubd84\uc11d\ud568\uc73c\ub85c\uc368 AI \uc54c\uace0\ub9ac\uc998\uc740 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub098 \uc9c0\uc6d0 \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uc0ac\uc804 \uc870\uce58\ub97c \ucde8\ud558\uace0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uc644\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \ucc44\ud0dd\uc774 \uacc4\uc18d \uc99d\uac00\ud568\uc5d0 \ub530\ub77c, \uae30\uc5c5\uc740 \uc774 \uae30\uc220\uc744 \uc218\uc6a9\ud558\uba74\uc11c \uc778\uac04 \uc0c1\ud638\uc791\uc6a9\uc744 \ubcf4\uc644\ud558\uace0 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. AI \uae30\ubc18 \uc790\ub3d9\ud654\uc640 \uc778\uac04\uc758 \uacf5\uac10 \uc0ac\uc774\uc5d0\uc11c \uc62c\ubc14\ub978 \uade0\ud615\uc744 \uc774\ub8e8\uba74, \uae30\uc5c5\uc740 \uc2e0\ub8b0, \ucda9\uc131\ub3c4 \ubc0f \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \ud615\uc131\ud558\ub294 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/span>","protected":false},"excerpt":{"rendered":"

In today’s fast-paced business landscape, providing exceptional customer service is paramount for success. As customer expectations continue to soar, companies are turning to cutting-edge artificial intelligence (AI) solutions to streamline interactions and deliver unparalleled support experiences. AI-driven chatbots have emerged as a game-changer, revolutionizing the way businesses engage with their customers. By harnessing the power […]<\/p>\n","protected":false},"author":14928,"featured_media":252577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"noindex","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252576","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/comments?post=252576"}],"version-history":[{"count":1,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252576\/revisions"}],"predecessor-version":[{"id":261994,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252576\/revisions\/261994"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media\/252577"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media?parent=252576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/categories?post=252576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/tags?post=252576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}