{"id":252621,"date":"2024-05-05T12:12:26","date_gmt":"2024-05-05T19:12:26","guid":{"rendered":"https:\/\/messengerbot.app\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/"},"modified":"2024-05-05T12:12:26","modified_gmt":"2024-05-05T19:12:26","slug":"%ec%84%9c%eb%b9%84%ec%8a%a4%eb%82%98%ec%9a%b0%ec%9d%98-%ec%a7%80%eb%8a%a5%ed%98%95-%ea%b0%80%ec%83%81-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ko\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/","title":{"rendered":"ServiceNow\uc758 \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud558\ub2e4"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ko\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisposttitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbishovercontainer=\"\"><p>\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uc131\uacf5\ud558\uae30 \uc704\ud574 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc120\ub3c4\uc801\uc778 \uae30\uc5c5 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud68c\uc0ac\uc778 ServiceNow\ub294 \ucd5c\ucca8\ub2e8 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud574 \uc870\uc9c1\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc9c0\ub2a5\ud615 \ucc57\ubd07\uc740 AI\uc640 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \ud65c\uc6a9\ud558\uc5ec \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. ServiceNow\uc758 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba70, \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc0ac\ub294 ServiceNow\uc758 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc758 \uae30\ub2a5, \uc0ac\uc6a9 \uc0ac\ub840 \ubc0f \uad6c\ud604 \uc804\ub7b5\uc744 \ud0d0\uad6c\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \ub192\uc774\ub294 \ub370 \ud544\uc694\ud55c \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<section>\n<h2>ServiceNow\uc5d0 \ucc57\ubd07\uc774 \uc788\ub098\uc694?<\/h2>\n<p>\ub124, ServiceNow\ub294 \uac15\ub825\ud55c <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1\uc774 AI \uae30\ubc18\uc758 <a href=\"#\" rel=\"noopener\">\ucc57\ubd07<\/a>. ServiceNow\uc758 <span class=\"qodef-ae-highlighted\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/span> \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uae30\uacc4 \ud559\uc2b5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uad00\ub828 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70, \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5 \ubc0f \ucffc\ub9ac\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4.<\/p>\n<h3>A. servicenow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/h3>\n<p>\uadf8 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> \uac15\ub825\ud55c <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \ube44\uc988\ub2c8\uc2a4\uac00 \ub6f0\uc5b4\ub09c \uc140\ud504 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \uc774\ud574(NLU) \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \ucffc\ub9ac\ub97c \uc774\ud574\ud558\uace0 \uc815\ud655\ud558\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. ServiceNow\uc758 \uc8fc\uc694 \uae30\ub2a5 \uc911 \uc77c\ubd80\ub294 <span class=\"qodef-ae-highlighted\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/span> \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uc6f9, \ubaa8\ubc14\uc77c \uc571, \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc \ubc0f \uac00\uc0c1 \ube44\uc11c \uc804\ubc18\uc5d0 \uac78\uce5c \uc634\ub2c8\ucc44\ub110 \ubc30\ud3ec<\/li>\n<li>\uc9c0\uc2dd \uae30\ubc18\uacfc\uc758 \ud1b5\ud569\uc73c\ub85c \uc9c0\uc2dd \uae30\ubc18 \uc751\ub2f5 \uc81c\uacf5<\/li>\n<li>\ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \uc6d0\ud65c\ud558\uac8c \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \uae30\ub2a5<\/li>\n<li>\uc0ac\uc6a9\uc790 \ud589\ub3d9\uc5d0 \ub300\ud55c \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\ub294 \ub300\ud654\ud615 \ubd84\uc11d \ubc0f <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \uc131\ub2a5<\/li>\n<li>\uc2e0\uc18d\ud55c \uac1c\ubc1c\uc744 \uc704\ud55c \ub85c\uc6b0\ucf54\ub4dc\/\ub178\ucf54\ub4dc \uac1c\ubc1c \ud50c\ub7ab\ud3fc <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \uc0dd\uc131 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758<\/li>\n<\/ul>\n<h3>B. servicenow \ucc57\ubd07<\/h3>\n<p>ServiceNow\uc758 <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \uc194\ub8e8\uc158\uc778 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \ub300\ud654\ud615 AI\ub97c \ud1b5\ud574 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uc9c0\uc6d0\uc744 \uac04\uc18c\ud654\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \ud65c\uc6a9\ud558\uc5ec <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span><\/a> \uc0ac\uc6a9\uc790\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uac1c\uc778\ud654\ub41c \ub9e5\ub77d\uc801 \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 AI \uae30\ubc18\uc758 <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \ub294 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba70, \ud544\uc694\ud560 \ub54c \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc591\ud55c \uc0b0\uc5c5\uc758 \uc870\uc9c1\ub4e4\uc774, \uc608\ub97c \ub4e4\uc5b4 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Intuit<\/a>, <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Novartis<\/a>, \uadf8\ub9ac\uace0 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Medtronic<\/a>, ServiceNow\uc758 <span class=\"qodef-ae-highlighted\">\ucc57\ubd07<\/span> \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0, \uc9c0\uc6d0 \ube44\uc6a9\uc744 \uc904\uc774\uba70, \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191120.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>II. ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\ub098\uc694?<\/h2>\n<p>\uc778\uacf5\uc9c0\ub2a5(AI) \uae30\ubc18\uc758 ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 IT \uc6b4\uc601\uc744 \ud601\uc2e0\ud558\uace0 \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \uc124\uacc4\ub41c \ucd5c\ucca8\ub2e8 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\uc785\ub2c8\ub2e4. \uc774 \uac15\ub825\ud55c \ub3c4\uad6c\ub294 \uc870\uc9c1\uc774 \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \uac04\uc18c\ud654\ud558\uace0, \uc77c\uc0c1\uc801\uc778 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uc790\uc5f0\uc5b4 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<h3>A. servicenow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc608\uc2dc<\/h3>\n<p>ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e4\uc591\ud55c IT \uad00\ub828 \uc791\uc5c5 \ubc0f \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\ub300\ud654\ud615 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \uc77c\ubc18\uc801\uc778 IT \ubb38\uc81c \ubc0f \uc11c\ube44\uc2a4 \uc694\uccad\uc744 \ud574\uacb0\ud558\uc5ec \uc778\uac04\uc758 \uac1c\uc785 \ud544\uc694\uc131\uc744 \uc904\uc785\ub2c8\ub2e4.<\/li>\n<li>\ub2e4\uc74c\uacfc \uac19\uc740 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/%eb%b8%8c%eb%9e%9c%eb%93%9c%ec%9d%98-%eb%aa%a9%ec%86%8c%eb%a6%ac%eb%a5%bc-%ed%98%81%ec%8b%a0%ed%95%98%ea%b3%a0-ai-%ea%b8%b0%eb%b0%98-%ec%86%8c%ec%85%9c-%eb%af%b8%eb%94%94%ec%96%b4-%ec%b0%b8%ec%97%ac\/\" target=\"_blank\" rel=\"noopener\">\ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815<\/a>, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc124\uce58 \ubc0f \uc2dc\uc2a4\ud15c \uad6c\uc131\uc73c\ub85c, \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>ServiceNow\uc758 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \ud50c\ub7ab\ud3fc\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc0ac\uc6a9\uc790\uac00 \uc790\uc5f0\uc5b4 \ub300\ud654\ub97c \ud1b5\ud574 \uc0ac\uac74 \uc5f4\uae30, \uc9c0\uc2dd \uae30\uc0ac \uc5c5\ub370\uc774\ud2b8 \ubc0f \ud574\uacb0\ub41c \uc0ac\ub840 \ub2eb\uae30\uc640 \uac19\uc740 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0ac\uc6a9\uc790\uc758 \uc5ed\ud560, \uc704\uce58 \ubc0f \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uae30\ubc18\ud55c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c \ubc0f \ub9e5\ub77d\uc801 \uc548\ub0b4\ub97c \uc81c\uacf5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>\uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \uac1c\uc120\ud558\uba70, \ubcc0\ud654\ud558\ub294 \uc0ac\uc6a9\uc790 \ud589\ub3d9\uacfc \uc870\uc9c1\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud569\ub2c8\ub2e4.<\/li>\n<li>\ub2e4\uad6d\uc5b4 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uae00\ub85c\ubc8c \uc870\uc9c1\uc774 \uc9c0\uc5ed\ubcc4\ub85c \uc77c\uad00\ub418\uace0 \ud604\uc9c0\ud654\ub41c \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uc790\uc5f0\uc5b4 \uc774\ud574(NLU) \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc758\ub3c4\ub97c \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\uace0, \uc6d0\ud65c\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \ub300\ud654\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uac00\ud2b8\ub108\uc758 2022\ub144 \uac00\uc0c1 \uace0\uac1d \uc9c0\uc6d0 \ub3c4\uc6b0\ubbf8 \uc2dc\uc7a5 \uac00\uc774\ub4dc\uc5d0 \ub530\ub974\uba74, \u201c\uac00\uc0c1 \uace0\uac1d \uc9c0\uc6d0 \ub3c4\uc6b0\ubbf8(VCAs)\ub294 \uc870\uc9c1\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uba74\uc11c \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub824\uace0 \ud568\uc5d0 \ub530\ub77c \uc810\uc810 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \uc774 \ucd94\uc138\uc5d0 \ubd80\ud569\ud558\uc5ec \uc870\uc9c1\uc774 \ud6a8\uc728\uc801\uc774\uace0 \ube44\uc6a9 \ud6a8\uacfc\uc801\uc774\uba70 \ud655\uc7a5 \uac00\ub2a5\ud55c IT \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h3>B. servicenow \ucc57\ubd07 \ubb38\uc11c<\/h3>\n<p>ServiceNow\ub294 \ud3ec\uad04\uc801\uc778 <a href=\"https:\/\/docs.servicenow.com\/bundle\/orlando-platform-user-experience\/page\/build\/applications\/virtual-agent-desktop\/concept\/virtual-agent-desktop.html\" target=\"_blank\" rel=\"noopener\">\ubb38\uc11c<\/a> \uc640 \ub9ac\uc18c\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1\uc774 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad6c\ud604\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc774 \ubb38\uc11c\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uce21\uba74\uc744 \ub2e4\ub8f9\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc124\uc815 \ubc0f \uad6c\uc131<\/li>\n<li>\ub300\ud654 \ud750\ub984 \ubc0f \uc8fc\uc81c \uc0dd\uc131 \ubc0f \uad00\ub9ac<\/li>\n<li>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ub2e4\ub978 ServiceNow \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \ud0c0\uc0ac \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\uae30<\/li>\n<li>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc758 \ub3d9\uc791 \ubc0f \uc678\uad00 \uc0ac\uc6a9\uc790 \uc815\uc758\ud558\uae30<\/li>\n<li>\ubd84\uc11d \ubc0f \ubcf4\uace0 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc758 \uc131\ub2a5 \ubd84\uc11d \ubc0f \ucd5c\uc801\ud654\ud558\uae30<\/li>\n<li>\ud6a8\uacfc\uc801\uc778 \ub300\ud654\ud615 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uae30 \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840 \ubc0f \uc9c0\uce68<\/li>\n<\/ul>\n<p>\ub610\ud55c, ServiceNow\ub294 \uc804\uc6a9 <a href=\"https:\/\/hi.service-now.com\/kb_view.do?sysparm_article=KB0791975\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ucee4\ubba4\ub2c8\ud2f0<\/a> \ub97c \uc81c\uacf5\ud558\uc5ec \uc0ac\uc6a9\uc790\uac00 \ub9ac\uc18c\uc2a4\uc5d0 \uc811\uadfc\ud558\uace0, \uc9c0\uc2dd\uc744 \uacf5\uc720\ud558\uba70, \ub2e4\ub978 ServiceNow \uc804\ubb38\uac00\uc640 \ud611\ub825\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucee4\ubba4\ub2c8\ud2f0\ub294 \ud559\uc2b5, \ubb38\uc81c \ud574\uacb0 \ubc0f ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640 \uad00\ub828\ub41c \ucd5c\uc2e0 \uac1c\ubc1c \ubc0f \ubaa8\ubc94 \uc0ac\ub840\ub97c \ud30c\uc545\ud558\ub294 \ub370 \uc720\uc6a9\ud55c \ub9ac\uc18c\uc2a4 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<\/section>\n<h3>\uc11c\ube44\uc2a4 \ucc57\ubd07\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3>\n<p>A <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87-%ec%b5%9c%ec%a0%81%ed%99%94%eb%a5%bc-%ed%86%b5%ed%95%b4-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%88%98%ec%9a%a9%ed%95%98%eb%a9%b0-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc11c\ube44\uc2a4 \ucc57\ubd07<\/a> \uc740 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uc2dc\ubbac\ub808\uc774\uc158\ud558\uace0 \uc790\ub3d9\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \ub300\ud654\ud615 \uc778\uacf5\uc9c0\ub2a5(AI) \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc5d0 \uc758\ud574 \uad6c\ub3d9\ub418\ub294 \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uc0ac\uc6a9\uc790 \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0, \ub370\uc774\ud130\ubca0\uc774\uc2a4\uc5d0\uc11c \uad00\ub828 \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\uba70, \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc751\ub2f5\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc11c\ube44\uc2a4 \ucc57\ubd07\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc73c\uba70, 24\/7 \uc774\uc6a9 \uac00\ub2a5\uc131\uacfc \uc989\uac01\uc801\uc778 \uc751\ub2f5 \uc2dc\uac04\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.ibm.com\/topics\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">IBM<\/a>, \ucc57\ubd07\uc740 \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\uc758 \ucd5c\ub300 80%\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc5b4, \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc774 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c, \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.juniperresearch.com\/researchstore\/innovation-disruption\/chatbots\/subscription\" target=\"_blank\" rel=\"noopener noreferrer\">\uc8fc\ub2c8\ud37c \ub9ac\uc11c\uce58<\/a> \ucc57\ubd07\uc740 2022\ub144\uae4c\uc9c0 \uc18c\ub9e4, \uc740\ud589 \ubc0f \uc758\ub8cc\ub97c \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \uc5f0\uac04 $8\uc5b5 \ub2ec\ub7ec \uc774\uc0c1\uc758 \ube44\uc6a9 \uc808\uac10\uc744 \ucd09\uc9c4\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774 AI \uae30\ubc18 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub294 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\uace0, \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70, \uc8fc\ubb38\uc744 \ucc98\ub9ac\ud558\uace0, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 \ub4f1 \ub2e4\uc591\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc, \uc6f9\uc0ac\uc774\ud2b8 \ubc0f \ubaa8\ubc14\uc77c \uc571\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub428\uc73c\ub85c\uc368, <a href=\"https:\/\/messengerbot.app\/ko\/chatbot-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc11c\ube44\uc2a4 \ucc57\ubd07\uc740<\/a> \uace0\uac1d\uc5d0\uac8c \ud3b8\ub9ac\ud558\uace0 \ub9e4\ub825\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<h4>A. \ucc57\ubd07 servicenow<\/h4>\n<p><a href=\"https:\/\/messengerbot.app\/ko\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uba54\uc2e0\uc800 \ubd07<\/a> \ub294 \uc11c\ube44\uc2a4 \ucc57\ubd07 \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc5d0 \uc788\uc73c\uba70, \uae30\uc5c5\uc5d0 \uac15\ub825\ud558\uace0 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\uc5ec AI \uae30\ubc18 \ucc57\ubd07\uc744 \uc0dd\uc131\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucd5c\ucca8\ub2e8 <a href=\"https:\/\/messengerbot.app\/ko\/servicenow-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> \uc194\ub8e8\uc158\uc740 ServiceNow \ud50c\ub7ab\ud3fc\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc870\uc9c1\uc774 \ud6a8\uc728\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc640 \ud568\uaed8 <a href=\"https:\/\/messengerbot.app\/ko\/servicenow-chatbot-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \ucc57\ubd07 \ubb38\uc11c<\/a> \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c \ucc57\ubd07\uc744 \uc27d\uac8c \uad6c\uc131\ud558\uace0 \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\ubd80\ud130 \ubcf5\uc7a1\ud55c \uac70\ub798\ub97c \ucc98\ub9ac\ud558\ub294 \uac83\uae4c\uc9c0, \uc6b0\ub9ac\uc758 ServiceNow \ucc57\ubd07\uc740 \uace0\uae09 NLP \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h4>B. \ucc57\ubd07 ServiceNow<\/h4>\n<p>\uc758 \uc8fc\uc694 \uc774\uc810 \uc911 \ud558\ub098\ub294 <a href=\"https:\/\/messengerbot.app\/ko\/servicenow-chat-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ucc57\ubd07 ServiceNow<\/a> \ud1b5\ud569\uc744 \ud1b5\ud574 \uace0\uac1d \uc9c0\uc6d0 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368, \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc740 \ub354 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc5b4 \ub354 \ube60\ub978 \ud574\uacb0 \uc2dc\uac04\uacfc \ud5a5\uc0c1\ub41c \uace0\uac1d \ub9cc\uc871\ub3c4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc6b0\ub9ac\uc758 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener noreferrer\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a> \ud50c\ub7ab\ud3fc\uc740 \ub2e4\uad6d\uc5b4 AI \ucc57 \uc5b4\uc2dc\uc2a4\ud134\ud2b8, AI \uc774\ubbf8\uc9c0 \uc0dd\uc131, AI \uc791\uac00 \ub4f1 \ub2e4\uc591\ud55c AI \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \ucc38\uc5ec \uc804\ub7b5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \ud3ec\uad04\uc801\uc778 \ub3c4\uad6c \ubaa8\uc74c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>IV. \ud604\uc7ac \ucd5c\uace0\uc758 \ucc57\ubd07\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p>\uc2dc\uc7a5\uc5d0\uc11c \ucd5c\uace0\uc758 \ucc57\ubd07\uc744 \uace0\ub824\ud560 \ub54c, \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc5ec\ub7ec \uc635\uc158\uc774 \uc788\uc2b5\ub2c8\ub2e4. Messenger Bot\uc5d0\uc11c\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uac04\uc18c\ud654\ud558\uace0 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ucc38\uc5ec\ub97c \uc720\ub3c4\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ucd5c\ucca8\ub2e8 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc790\ub791\uc2a4\ub7fd\uac8c \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \uc774 \ubd84\uc57c\uc758 \ub2e4\ub978 \uc5c5\uacc4 \ub9ac\ub354\ub4e4\uc758 \ub6f0\uc5b4\ub09c \uc791\uc5c5\uc744 \uc778\uc815\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic\uc758 Claude<\/a> \ub294 \ub9e5\ub77d \uc774\ud574\uc640 \ub2e4\uc591\ud55c \uc8fc\uc81c\uc5d0 \ub300\ud55c \ubbf8\ubb18\ud55c \uc751\ub2f5 \uc0dd\uc131\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uac00\uc7a5 \ubc1c\uc804\ub41c \ub300\ud654\ud615 AI \uc2dc\uc2a4\ud15c \uc911 \ud558\ub098\ub85c \ub110\ub9ac \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/ai.googleblog.com\/2021\/06\/lamda-towards-safe-grounded-and-high.html\" target=\"_blank\" rel=\"noopener\">\uad6c\uae00\uc758 LaMDA<\/a> \ub294 \uc778\uc0c1\uc801\uc778 \uac1c\ubc29\ud615 \ub300\ud654 \ub2a5\ub825\uacfc \uc0ac\uc2e4 \uc9c0\uc2dd \uac80\uc0c9\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uace0\uae09 \uc5b8\uc5b4 \ubaa8\ub378\uc744 \ud65c\uc6a9\ud558\ub294 \ub610 \ub2e4\ub978 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \ucc57\ubd07\uc785\ub2c8\ub2e4.<\/p>\n<p>\ucd94\uac00\uc801\uc73c\ub85c, <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic\uc758 Constitutional AI<\/a> \ub294 \uc778\uac04\uc758 \uac00\uce58\uc640 \uc724\ub9ac\uc801 \uc6d0\uce59\uc5d0 \ub9de\ucd94\uc5b4 \uc124\uacc4\ub418\uc5b4 \ud22c\uba85\uc131\uc744 \uc6b0\uc120\uc2dc\ud558\uace0 \ub0a8\uc6a9\uc73c\ub85c\ubd80\ud130 \ubcf4\ud638\ud569\ub2c8\ub2e4. <a href=\"https:\/\/openai.com\/blog\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">OpenAI\uc758 ChatGPT<\/a> \ub294 \uc791\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub2e4\uc7ac\ub2e4\ub2a5\ud568\uc73c\ub85c \uc778\ud574 \ub110\ub9ac \uc778\uae30\ub97c \uc5bb\uc5c8\uc73c\uba70, \ub180\ub77c\uc6b4 \uc5b8\uc5b4 \uc774\ud574 \ubc0f \uc0dd\uc131 \ub2a5\ub825\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07 \ubd84\uc57c\uc758 \ub2e4\ub978 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uacbd\uc7c1\uc790\ub85c\ub294 <a href=\"https:\/\/deeppavlov.ai\/\" target=\"_blank\" rel=\"noopener\">DeepPavlov\uc758 Dream Conversational AI<\/a>, \uac10\uc815 \uc9c0\ub2a5\uacfc \ub9e5\ub77d \uc778\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \ub9e4\ub825\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/pandorabots.com\/\" target=\"_blank\" rel=\"noopener\">Pandorabots<\/a>, \uace0\ub3c4\ub85c \uc0ac\uc6a9\uc790 \uc815\uc758\uac00 \uac00\ub2a5\ud55c \ucc57\ubd07 \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uae30\uacc4 \ud559\uc2b5 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>A. \uc11c\ube44\uc2a4\ub098\uc6b0 \ucc57\ubd07<\/h3>\n<p>\uba54\uc2e0\uc800 \ubd07\uc5d0\uc11c\ub294 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc5d0 \uc790\ubd80\uc2ec\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \ucc57\ubd07<\/a> \uc740 \uae30\uc5c5\uc774 \uace0\uac1d \uc9c0\uc6d0 \ubc0f \ucc38\uc5ec \uc804\ub7b5\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 AI \uae30\ubc18 \ucc57\ubd07\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc, \uc6f9\uc0ac\uc774\ud2b8 \ubc0f \uba54\uc2dc\uc9d5 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \uc778\uac04\uacfc \uac19\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/#features\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \ub354 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \uc704\ud55c \uadc0\uc911\ud55c \uc790\uc6d0\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uc8fc\ubb38 \ucd94\uc801\ubd80\ud130 \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0 \ubaa8\ub4e0 \uac83\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uc5d0\uac8c \uc989\uac01\uc801\uc778 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud558\uace0 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<p>\uac8c\ub2e4\uac00, \uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b0%80%ea%b2%a9\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \ucc57\ubd07<\/a> \ub192\uc740 \uc0ac\uc6a9\uc790 \uc815\uc758 \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \ud2b9\uc815 \ube0c\ub79c\ub4dc \uc74c\uc131\uacfc \uc120\ud638\ub3c4\uc5d0 \ub9de\uac8c \uc0c1\ud638\uc791\uc6a9\uc744 \uc870\uc815\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ubaa8\ub4e0 \uae30\uc5c5\uc774 \ub3c5\ud2b9\ud558\ub2e4\ub294 \uac83\uc744 \uc774\ud574\ud558\uace0 \uc788\uc73c\uba70, \ub2e4\uc591\ud55c \uc694\uad6c\uc640 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uae30 \uc704\ud574 \ub2e4\uc591\ud55c \uc720\uc5f0\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3>B. \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc11c\ube44\uc2a4\ub098\uc6b0<\/h3>\n<p>\uc6b0\ub9ac\uc758 \ud575\uc2ec\uc5d0\ub294 <a href=\"https:\/\/messengerbot.app\/ko\/\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc11c\ube44\uc2a4\ub098\uc6b0<\/a> \uc81c\uacf5\uc774 \ucd5c\ucca8\ub2e8 AI\uc640 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub824\ub294 \uae4a\uc740 \ud5cc\uc2e0\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/servicenow-virtual-agent-pricing\/\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uac00\uaca9<\/a> \uacc4\ud68d\uc740 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4, \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ub300\ud654\ud615 AI\uc758 \ubcc0\ud601\uc801\uc778 \ud798\uc744 \ub204\ub9b4 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/%eb%a9%94%ec%8b%a0%ec%a0%80-%eb%b4%87-%ed%8a%9c%ed%86%a0%eb%a6%ac%ec%96%bc\/\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc11c\ube44\uc2a4\ub098\uc6b0<\/a> \uc194\ub8e8\uc158\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ud559\uc2b5\ud558\uace0 \uc801\uc751\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uacfc \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574, \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uace0\uac1d \ubb38\uc758\uc758 \ubbf8\ubb18\ud55c \ucc28\uc774\ub97c \uc774\ud574\ud558\ub294 \ub370 \uc810\uc810 \ub354 \ub2a5\uc219\ud574\uc838, \ubcf4\ub2e4 \uc815\ud655\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/%ec%a0%9c%ed%9c%b4-%ed%94%84%eb%a1%9c%ea%b7%b8%eb%9e%a8\/\" target=\"_blank\" rel=\"noopener\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc11c\ube44\uc2a4\ub098\uc6b0<\/a> \ud50c\ub7ab\ud3fc\uc740 \uc778\uae30 \uc788\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ub3c4\uad6c \ubc0f \ud50c\ub7ab\ud3fc\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4, \uc9c0\uc6d0 \ud300\uc744 \uc704\ud55c \uc6d0\ud65c\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uae30\uc874 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub824 \ud558\ub4e0 \uc0c8\ub85c\uc6b4 \ucc38\uc5ec \uacbd\ub85c\ub97c \ud0d0\uc0c9\ud558\ub4e0, \uc6b0\ub9ac\uc758 \uc11c\ube44\uc2a4\ub098\uc6b0 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \ube0c\ub79c\ub4dc\uc758 \uc874\uc7ac\uac10\uc744 \ub192\uc774\uace0 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191152.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>V. ServiceNow\uc5d0\uc11c \ucc57\ubd07\uc744 \ud65c\uc131\ud654\ud558\ub294 \ubc29\ubc95?<\/h2>\n<p>\ucc57\ubd07 \ud65c\uc131\ud654 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> (\ucc57\ubd07)\uc740 \uace0\uac1d \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud560 \uc218 \uc788\ub294 \uac04\ub2e8\ud55c \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \ucd5c\ucca8\ub2e8 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc778 ServiceNow \ucc57\ubd07\uc740 \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70 \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>ServiceNow\uc5d0\uc11c \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ud65c\uc131\ud654\ud558\ub824\uba74 \ub2e4\uc74c \uac04\ub2e8\ud55c \ub2e8\uacc4\ub97c \ub530\ub974\uc138\uc694:<\/p>\n<ol>\n<li>ServiceNow \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub0b4\ube44\uac8c\uc774\ud130\uc5d0\uc11c \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc139\uc158\uc73c\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0c8\ub85c \ub9cc\ub4e4\uae30\ub97c \ud074\ub9ad\ud558\uc5ec \uc0c8\ub85c \uc0dd\uc131\ud569\ub2c8\ub2e4. <a href=\"https:\/\/docs.servicenow.com\/bundle\/paris-platform-user-chat\/page\/product\/conversation-workspace\/concept\/virtual-agent-conversations.html\" target=\"_blank\" rel=\"noopener noreferrer\">\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654<\/a>.<\/li>\n<li>\ub300\ud654 \uc138\ubd80\uc815\ubcf4\ub97c \uad6c\uc131\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc774\ub984, \uc124\uba85 \ubc0f \uc5b8\uc5b4 \uc124\uc815\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/li>\n<li>\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc8fc\uc81c, \uc758\ub3c4 \ubc0f \uc751\ub2f5\uc744 \ucd94\uac00\ud558\uc5ec \uc9c1\uad00\uc801\uc778 \ube44\uc8fc\uc5bc \ud50c\ub85c\uc6b0 \ub514\uc790\uc774\ub108\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub300\ud654 \ud750\ub984\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/li>\n<li>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654\ub97c \ucca0\uc800\ud788 \ud14c\uc2a4\ud2b8\ud558\uc5ec \uc758\ub3c4\ud55c \ub300\ub85c \uc791\ub3d9\ud558\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.<\/li>\n<li>\ub9cc\uc871\uc2a4\ub7ec\uc6b0\uba74 \ub300\ud654\ub97c \uac8c\uc2dc\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \ub9cc\ub4ed\ub2c8\ub2e4.<\/li>\n<li>\uac8c\uc2dc\ub41c \ub300\ud654\ub97c \uc801\uc808\ud55c \uc11c\ube44\uc2a4 \ud3ec\ud138 \ub610\ub294 \uc6f9\uc0ac\uc774\ud2b8 \uc18c\uc2a4\uc5d0 \ud560\ub2f9\ud569\ub2c8\ub2e4.<\/li>\n<li>\ub300\uc0c1 \ud3ec\ud138 \ub610\ub294 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c Virtual Agent \ud50c\ub7ec\uadf8\uc778\uc774 \uc62c\ubc14\ub974\uac8c \ud65c\uc131\ud654\ub418\uace0 \uad6c\uc131\ub418\uc5c8\ub294\uc9c0 \ud655\uc778\ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ol>\n<p>\uc815\uae30\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">Virtual Agent\uc758 \uc9c0\uc2dd \uae30\ubc18<\/a> \uc0c8\ub85c\uc6b4 \uc8fc\uc81c\uc640 \uad50\uc721 \ub370\uc774\ud130\ub97c \ucd94\uac00\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc815\ud655\uc131\uacfc \ud6a8\uacfc\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c, ServiceNow \ubb38\uc11c\ub97c \ucc38\uc870\ud558\uace0 ServiceNow \ucee4\ubba4\ub2c8\ud2f0\uc640 \uac19\uc740 \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud558\uba74 \uadc0\uc911\ud55c \ubaa8\ubc94 \uc0ac\ub840\uc640 \ubb38\uc81c \ud574\uacb0 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>A. servicenow \ubd07<\/h3>\n<p>ServiceNow \ubd07, \uc989 Virtual Agent\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c AI \uae30\ubc18 \ucc57\ubd07\uc785\ub2c8\ub2e4. \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc774 \ubd07\uc740 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac \ubd84\uc57c\uc5d0\uc11c \uac8c\uc784 \uccb4\uc778\uc800\uac00 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.servicenow.com\/solutions\/customer-service-management.html\" target=\"_blank\" rel=\"noopener noreferrer\">\uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac<\/a>.<\/p>\n<p>ServiceNow \ubd07\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 ServiceNow \ud50c\ub7ab\ud3fc\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc73c\ub85c, \ud1b5\ud569\ub418\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ud1b5\ud569\uc740 \ubd07\uc774 \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\uc640 \ub3d9\uc77c\ud55c \ub370\uc774\ud130 \ubc0f \uc9c0\uc2dd \uae30\ubc18\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, ServiceNow \ubd07\uc740 \ube0c\ub79c\ub4dc\uc758 \ud1a4\uacfc \uba54\uc2dc\uc9c0\uc5d0 \ub9de\uac8c \uc27d\uac8c \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\uc5b4 \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\ub2a5\uc744 \ud1b5\ud574 \ubd07\uc740 \uace0\uac1d\uc758 \ubb38\uc758\ub97c \ub300\ud654\uc2dd\uc774\uace0 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \ubc29\uc2dd\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc5b4 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<h3>B. servicenow \ubd07<\/h3>\n<p>ServiceNow\ub294 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc744 \uac04\uc18c\ud654\ud560 \uc218 \uc788\ub294 \u201cservicenow bots\u201d\ub85c \ucd1d\uce6d\ub418\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ubd07\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Virtual Agent \ubd07\uc740 \uc8fc\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc788\uc9c0\ub9cc, ServiceNow\ub294 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \ub2e4\ub978 \ubd07\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, <a href=\"https:\/\/www.servicenow.com\/products\/agent-intelligence.html\" target=\"_blank\" rel=\"noopener noreferrer\">Agent Intelligence \ubd07<\/a> \uc740 \uace0\uac1d\uc758 \ubb38\uc758\uc5d0 \ub530\ub77c \uad00\ub828 \uc815\ubcf4\uc640 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \ubd07\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\uc640 \uae30\uacc4 \ud559\uc2b5\uc744 \ud65c\uc6a9\ud558\uc5ec \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0 \ubaa9\ud45c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uad81\uadf9\uc801\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<p>\ub610 \ub2e4\ub978 \uc608\uc2dc\ub294 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">Virtual Agent Conversations<\/a> \ubd07\uc740 \uc9c1\uc6d0 \uc628\ubcf4\ub529, IT \uc9c0\uc6d0 \ubc0f HR \uad00\ub828 \ubb38\uc758\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\ub294 \ub370 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uadc0\uc911\ud55c \uc2dc\uac04\uacfc \uc790\uc6d0\uc744 \uc808\uc57d\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc774 \ubcf4\ub2e4 \uc911\uc694\ud55c \uc804\ub7b5\uc801 \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>ServiceNow\uc758 \ud601\uc2e0\uacfc \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc740 \uadf8\ub4e4\uc758 \ub2e4\uc591\ud55c \ubd07\uc774 \uacc4\uc18d \uc9c4\ud654\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uba70 \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ucd5c\ucca8\ub2e8 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uac83\uc784\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/section>\n<section id=\"does-servicenow-use-ai\">\n<h2>VI. ServiceNow\ub294 AI\ub97c \uc0ac\uc6a9\ud558\ub098\uc694?<\/h2>\n<p>\ub124, ServiceNow\ub294 \ud50c\ub7ab\ud3fc\uacfc \uc11c\ube44\uc2a4\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI)\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\ub294 AI \uae30\uc220\uc744 \uc218\uc6a9\ud558\uc5ec \uae30\ub2a5\uc744 \ud5a5\uc0c1\ud558\uace0, \uc6cc\ud06c\ud50c\ub85c\ub97c \uac04\uc18c\ud654\ud558\uba70, \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc9c0\ub2a5\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>A. \uc9c0\uae08 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/h3>\n<p>ServiceNow\uc758 \uc8fc\uc694 AI \uae30\ubc18 \uae30\ub2a5 \uc911 \ud558\ub098\ub294 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\uc9c0\uae08 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a>. \uc774 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 ServiceNow\uc758 Gen AI \uae30\uc220\ub85c \uad6c\ub3d9\ub418\uba70, \uc0ac\uc6a9\uc790 \uc791\uc5c5 \ubc0f \uc9c8\ubb38\uc744 \ub3d5\ub294 \uc9c0\ub2a5\ud615 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc694\uccad\uc744 \uc774\ud574\ud558\uace0, ServiceNow\uc758 \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \uad00\ub828 \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uba70, \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \ubb38\uc81c \ud574\uacb0\ubd80\ud130 ServiceNow \ud504\ub85c\uc138\uc2a4 \ubc0f \uae30\ub2a5\uc5d0 \ub300\ud55c \uc548\ub0b4 \uc81c\uacf5\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ub300\ud654\uc5d0 \ucc38\uc5ec\ud568\uc73c\ub85c\uc368 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>B. servicenow ai<\/h3>\n<p>\uc9c0\uae08 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ub118\uc5b4\uc11c, ServiceNow\ub294 \ud50c\ub7ab\ud3fc \uc804\ubc18\uc5d0 \uac78\uccd0 AI \uae30\ub2a5\uc744 \ud1b5\ud569\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud68c\uc0ac\uc758 AI \uc804\ub7b5\uc740 \uc608\uce21 \uc9c0\ub2a5, \ubb38\uc11c \uc9c0\ub2a5 \ubc0f \uc791\uc5c5 \uc9c0\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc6cc\ud06c\ud50c\ub85c\ub97c \ucd5c\uc801\ud654\ud558\uba70, \uc9c0\ub2a5\uc801\uc778 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc810\uc744 \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, ServiceNow\ub294 \uc608\uce21 \ubd84\uc11d\uc744 \uc704\ud574 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc870\uc9c1\uc774 \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\ub97c \uc608\uce21\ud558\uace0 \uc0ac\uc804 \uc870\uce58\ub97c \ucde8\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c \ub2e4\uc591\ud55c \ucd9c\ucc98\uc5d0\uc11c \uc815\ubcf4\ub97c \ucd94\ucd9c\ud558\uace0 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 AI \uae30\ubc18 \ubb38\uc11c \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uc785\ub825\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc218\uc791\uc5c5 \ub178\ub825\uc744 \uc904\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, ServiceNow\uc758 AI \uae30\ub2a5\uc740 \uc791\uc5c5 \uc778\ud154\ub9ac\uc804\uc2a4\ub85c \ud655\uc7a5\ub418\uc5b4 \ubc18\ubcf5 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc9c0\ub2a5\uc801\uc778 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 ServiceNow\ub294 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uc778\uc801 \uc624\ub958\ub97c \uc904\uc774\uba70 \uc0ac\uc6a9\uc790\uac00 \ub354 \uc804\ub7b5\uc801\uc774\uace0 \ubd80\uac00\uac00\uce58 \ud65c\ub3d9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n<p>AI\uac00 \uacc4\uc18d \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c ServiceNow\ub294 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc744 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ud558\ub294 \ub370 \uc804\ub150\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d\uc774 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654, \ud5a5\uc0c1\ub41c \uc758\uc0ac \uacb0\uc815 \ubc0f \uac1c\uc120\ub41c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc758 \ud61c\ud0dd\uc744 \ub204\ub9b4 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/section>\n<h2>VII. servicenow \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uac00\uaca9<\/h2>\n<p>ServiceNow\uc758 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uc194\ub8e8\uc158 \uac00\uaca9\uc740 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\uc591\ud55c \uc694\uad6c\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \ub9de\ucda4\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. ServiceNow\ub294 \uc870\uc9c1\uc774 \uc694\uad6c \uc0ac\ud56d\uacfc \uc608\uc0b0\uc5d0 \uac00\uc7a5 \uc798 \ub9de\ub294 \uae30\ub2a5\uacfc \uc5ed\ub7c9\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \uc720\uc5f0\ud55c \uac00\uaca9 \uacc4\ud68d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc815\ud655\ud55c \uac00\uaca9 \uc138\ubd80\uc0ac\ud56d\uc740 \uacf5\uac1c\ub418\uc9c0 \uc54a\uc9c0\ub9cc, ServiceNow\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uace0\uac1d\uc774 \uc0ac\uc6a9\uc790 \uc218, \uc6d0\ud558\ub294 \uae30\ub2a5 \ubc0f \ud544\uc694\ud55c \uc9c0\uc6d0 \uc218\uc900\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc694\uc18c\uc5d0 \ub530\ub77c \uc5f0\uac04 \ub610\ub294 \uc6d4\uac04 \uc694\uae08\uc744 \uc9c0\ubd88\ud558\ub294 \uad6c\ub3c5 \uae30\ubc18 \ubaa8\ub378\uc744 \ub530\ub985\ub2c8\ub2e4. \uac00\uaca9\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uba87 \uac00\uc9c0 \uc8fc\uc694 \uace0\ub824\uc0ac\ud56d\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub77c\uc774\uc13c\uc2a4: \uc774\ub294 \ub300\ud654\ud615 \ucc57\ubd07\uc744 \uc0dd\uc131\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \ud3ec\ud568\ud558\uc5ec \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc758 \ud575\uc2ec \uae30\ub2a5\uc744 \ud3ec\uad04\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0ac\uc6a9\uc790 \ub77c\uc774\uc13c\uc2a4: ServiceNow\ub294 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640 \uc0c1\ud638\uc791\uc6a9\ud560 \uc0ac\uc6a9\uc790 \ub610\ub294 \uc5d0\uc774\uc804\ud2b8 \uc218\uc5d0 \ub530\ub77c \uc694\uae08\uc744 \ubd80\uacfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uace0\uae09 \uae30\ub2a5: \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP), \uae30\uacc4 \ud559\uc2b5 \ubc0f \uae30\ud0c0 ServiceNow \uc81c\ud488\uacfc\uc758 \ud1b5\ud569\uacfc \uac19\uc740 \ucd94\uac00 \uae30\ub2a5\uc740 \ucd94\uac00 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uad6c\ud604 \ubc0f \ub9de\ucda4\ud654: \uc870\uc9c1\uc740 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c \uad6c\ud604, \uad6c\uc131 \ubc0f \ub9de\ucda4\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uae30 \uc704\ud574 \uc804\ubb38 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc744 \uace0\ub824\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\uc6d0 \ubc0f \uc720\uc9c0 \uad00\ub9ac: ServiceNow\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ub2e4\uc591\ud55c \uc218\uc900\uc758 \uc9c0\uc6d0 \ubc0f \uc720\uc9c0 \uad00\ub9ac \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uba70, \uc774\ub294 \uc804\uccb4 \uac00\uaca9\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc815\ud655\ud55c \uacac\uc801\uc744 \ubc1b\uc73c\ub824\uba74 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ub098\uc6b0 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \uac00\uaca9<\/a>, ServiceNow\uc758 \uc601\uc5c5 \ud300\uc5d0 \uc5f0\ub77d\ud558\uc5ec \uadc0\ud558\uc758 \uc870\uc9c1\uc758 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub300\ud55c \uc138\ubd80 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc6d0\ud558\ub294 \uae30\ub2a5, \uc0ac\uc6a9\uc790 \uae30\ubc18 \ubc0f \uc9c0\uc6d0 \uc218\uc900\uc5d0 \ub530\ub77c \ub9de\ucda4\ud615 \uac00\uaca9 \uc81c\uc548\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>A. servicenow chatbot api<\/h3>\n<p>ServiceNow\ub294 \uac1c\ubc1c\uc790\uac00 ServiceNow Virtual Agent\ub97c \ub2e4\uc591\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac15\ub825\ud55c API\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 <a href=\"https:\/\/developer.servicenow.com\/dev.do#!\/reference\/api\/orlando\/virtual-agent\/concept\/c_VirtualAgentAPI\" target=\"_blank\" rel=\"noopener\">servicenow \ucc57\ubd07 api<\/a> \ub294 Virtual Agent\uc640 \uc678\ubd80 \uc11c\ube44\uc2a4 \uac04\uc758 \uc6d0\ud65c\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \ub370\uc774\ud130 \uad50\ud658, \uc791\uc5c5 \ud2b8\ub9ac\uac70 \ubc0f \ucc57\ubd07\uc758 \uc804\ubc18\uc801\uc778 \uae30\ub2a5 \ud5a5\uc0c1\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/p>\n<p>ServiceNow Virtual Agent API\uc758 \uc8fc\uc694 \uae30\ub2a5 \ubc0f \uc5ed\ub7c9\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\ub300\ud654 \uad00\ub9ac: API\ub97c \ud1b5\ud574 \uac1c\ubc1c\uc790\ub294 Virtual Agent\uc640 \uc0ac\uc6a9\uc790 \uac04\uc758 \ub300\ud654\ub97c \uc0dd\uc131, \uc5c5\ub370\uc774\ud2b8 \ubc0f \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP): \uac1c\ubc1c\uc790\ub294 ServiceNow\uc758 NLP \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc785\ub825\uc744 \ud574\uc11d\ud558\uace0 \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>ServiceNow \uc6cc\ud06c\ud50c\ub85c\uc640\uc758 \ud1b5\ud569: API\ub294 Virtual Agent \ub300\ud654\ub97c ServiceNow \uc6cc\ud06c\ud50c\ub85c\uc640 \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc790\ub3d9\ud654\ub41c \uc791\uc5c5 \ubc0f \ub370\uc774\ud130 \uad50\ud658\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li>\ub9de\ucda4\ud615 \uae30\uc220 \uac1c\ubc1c: \uac1c\ubc1c\uc790\ub294 API\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub9de\ucda4\ud615 \uae30\uc220 \ubc0f \ub300\ud654 \ud750\ub984\uc744 \uad6c\ucd95\ud558\uc5ec Virtual Agent\uc758 \uae30\ub2a5\uc744 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub9de\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ubd84\uc11d \ubc0f \ubcf4\uace0: API\ub294 \ubd84\uc11d \ubc0f \ubcf4\uace0 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1\uc774 Virtual Agent\uc758 \uc131\ub2a5\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>ServiceNow Virtual Agent API\ub97c \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uc870\uc9c1\uc740 \ucc57\ubd07\uc758 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uae30\uc874 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\uba70 \ubcf4\ub2e4 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>B. itsm \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654<\/h3>\n<p>ServiceNow\uc758 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \ubd84\uc57c\uc5d0\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uba70, \uc870\uc9c1\uc774 \ub2e4\uc591\ud55c IT \uc9c0\uc6d0 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uac04\uc18c\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 <a href=\"https:\/\/www.servicenow.com\/products\/it-service-management.html\" target=\"_blank\" rel=\"noopener\">itsm \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654<\/a>, IT \ud300\uc740 \ud6a8\uc728\uc801\uc778 \uc140\ud504 \uc11c\ube44\uc2a4 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \ud574\uacb0 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uba70, \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>ITSM \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654\uc758 \uc77c\ubc18\uc801\uc778 \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\uc0ac\uace0 \uad00\ub9ac: \uc0ac\uc6a9\uc790\ub294 \uc0ac\uace0\ub97c \ubcf4\uace0\ud558\uace0, \uae30\uc874 \ud2f0\ucf13\uc758 \uc0c1\ud0dc\ub97c \ud655\uc778\ud558\uba70, \uc790\ub3d9 \uc5c5\ub370\uc774\ud2b8 \ubc0f \ud574\uacb0\ucc45\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc11c\ube44\uc2a4 \uce74\ud0c8\ub85c\uadf8 \uc694\uccad: \uc9c1\uc6d0\uc740 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc640\uc758 \ub300\ud654\ud615 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc124\uce58 \ub610\ub294 \ud558\ub4dc\uc6e8\uc5b4 \uc81c\uacf5\uacfc \uac19\uc740 IT \uc11c\ube44\uc2a4\ub97c \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\uc2dd \ubca0\uc774\uc2a4 \uc811\uadfc: \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uad00\ub828 \uc9c0\uc2dd \ubca0\uc774\uc2a4 \uae30\uc0ac, \ubb38\uc81c \ud574\uacb0 \uac00\uc774\ub4dc \ubc0f FAQ\uc5d0 \ub300\ud55c \uc811\uadfc\uc744 \uc81c\uacf5\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4 \uc9c0\uc6d0\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li>\ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815: \uc0ac\uc6a9\uc790\ub294 \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc548\uc804\ud558\uac8c \ube44\ubc00\ubc88\ud638\ub97c \uc7ac\uc124\uc815\ud558\uac70\ub098 \uacc4\uc815\uc744 \uc7a0\uae08 \ud574\uc81c\ud560 \uc218 \uc788\uc5b4 IT \uc9c0\uc6d0 \uc9c1\uc6d0\uc758 \ubd80\ub2f4\uc744 \uc904\uc785\ub2c8\ub2e4.<\/li>\n<li>IT \uc790\uc0b0 \uad00\ub9ac: \uc9c1\uc6d0\uc740 \uc0ac\uc6a9 \uac00\ub2a5\ud55c IT \uc790\uc0b0\uc5d0 \ub300\ud574 \ubb38\uc758\ud558\uac70\ub098, \uc0c8\ub85c\uc6b4 \uc7a5\ube44\ub97c \uc694\uccad\ud558\uac70\ub098, \uae30\uc874 \ud558\ub4dc\uc6e8\uc5b4 \ub610\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ubb38\uc81c\ub97c \ubcf4\uace0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>ITSM \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8 \ub300\ud654\ub97c \ud65c\uc6a9\ud558\uc5ec \uc870\uc9c1\uc740 IT \uc9c0\uc6d0 \uc6b4\uc601\uc758 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uace0, \uc218\ub3d9 \uc9c0\uc6d0\uacfc \uad00\ub828\ub41c \ube44\uc6a9\uc744 \uc904\uc774\uba70, \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub294 ServiceNow\uc758 ITSM \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \ud1b5\ud569\ub418\uc5b4 \uc790\ub3d9\ud654\ub41c \uc791\uc5c5\uacfc \uc6d0\ud65c\ud55c \ub370\uc774\ud130 \uad50\ud658\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ko\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisPostTitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, providing exceptional customer service is paramount for businesses to thrive. ServiceNow, a leading enterprise software company, has revolutionized the way organizations interact with their customers through its cutting-edge Virtual Agent. This intelligent chatbot harnesses the power of AI and natural language processing to deliver seamless, personalized support experiences. By leveraging [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252622,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252621","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/comments?post=252621"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252621\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media\/252622"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media?parent=252621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/categories?post=252621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/tags?post=252621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}