{"id":252825,"date":"2024-05-26T18:22:03","date_gmt":"2024-05-27T01:22:03","guid":{"rendered":"https:\/\/messengerbot.app\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/"},"modified":"2024-05-26T18:22:03","modified_gmt":"2024-05-27T01:22:03","slug":"%ec%9b%90%ed%99%9c%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ec%9c%84%ed%95%9c-%ec%98%b4%eb%8b%88%ec%b1%84%eb%84%90-%ec%b1%97%eb%b4%87-%ed%99%9c%ec%9a%a9","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ko\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/","title":{"rendered":"\uc6d0\ud65c\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 \ud65c\uc6a9"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ko\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/\" data-essbisposttitle=\"Leveraging Omnichannel Chatbots for Seamless Customer Service\" data-essbishovercontainer=\"\"><p>\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uae30\uc5c5\ub4e4\uc740 \ub6f0\uc5b4\ub09c \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc740 \uc5ec\ub7ec \ucc44\ub110 \uac04\uc758 \uc6d0\ud65c\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \ubcf4\uc7a5\ud558\ub294 \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uc73c\ub85c \ubd80\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uac00\uc0c1 \ube44\uc11c\ub4e4\uc740 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70 \ub2e4\uc591\ud55c \uc811\uc810\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\ub97c \uc6d0\ud65c\ud558\uac8c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc744 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc5d0 \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \ud6a8\uc728\uc131, \ud3b8\ub9ac\ud568 \ubc0f \uace0\uac1d \ub9cc\uc871\uc758 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc744 \uc5f4 \uc218 \uc788\uc73c\uba70, \uad81\uadf9\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uacfc \uccad\uc911\uacfc\uc758 \uc7a5\uae30\uc801\uc778 \uad00\uacc4\ub97c \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h2>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc740 \uc5ec\ub7ec \ub514\uc9c0\ud138 \uc811\uc810\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uace0\uae09 \ub300\ud654\ud615 AI \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc, \uba54\uc2dc\uc9d5 \uc571(\uc608: WhatsApp, <a href=\"https:\/\/www.facebook.com\/messenger\" target=\"_blank\" rel=\"nofollow noopener\">Facebook Messenger<\/a>) \ubc0f \uc74c\uc131 \ube44\uc11c(\uc608: Alexa, Google Assistant)\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \ud1b5\ud569\ub429\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc758 \uc8fc\uc694 \ud2b9\uc9d5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\ucc44\ub110 \ud1b5\ud569: \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc18c\ud1b5\ud560 \uc218 \uc788\uc5b4 \ud1b5\ud569\ub418\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/li>\n<li>\ub300\ud654 \ub9e5\ub77d: \ucc57\ubd07\uc740 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uc5ec \uace0\uac1d\uc774 \ucc44\ub110 \uac04\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \ub300\ud654\uc758 \ud750\ub984\uc744 \uc783\uc9c0 \uc54a\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li>\uac1c\uc778\ud654: \uace0\uac1d \ub370\uc774\ud130\uc640 \uc0c1\ud638\uc791\uc6a9 \uae30\ub85d\uc744 \ud65c\uc6a9\ud558\uc5ec \ucc57\ubd07\uc740 \uc751\ub2f5\uacfc \ucd94\ucc9c\uc744 \uac1c\uc778\ud654\ud558\uc5ec \ucc38\uc5ec\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305: \ud544\uc694\ud560 \ub54c \ubcf5\uc7a1\ud55c \ubb38\uc758\ub97c \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc9c0\ub2a5\uc801\uc73c\ub85c \ub77c\uc6b0\ud305\ud558\uc5ec AI\uc640 \uc778\uac04 \uc9c0\uc6d0 \uac04\uc758 \uc6d0\ud65c\ud55c \uc778\uacc4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubd84\uc11d \ubc0f \ud1b5\ucc30\ub825: \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc740 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \ubb38\uc81c\uc810 \ubc0f \ud589\ub3d9 \ud328\ud134\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc744 \uad6c\ud604\ud568\uc73c\ub85c\uc368 \uc5bb\ub294 \uc774\uc810\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc6b4\uc601 \ud6a8\uc728\uc131 \uc99d\uac00, 24\/7 \uac00\uc6a9\uc131, \ube44\uc6a9 \uc808\uac10 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. Gartner\uc5d0 \ub530\ub974\uba74, 2025\ub144\uae4c\uc9c0 \ub2a5\ub3d9\uc801\uc774\uace0 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \ucc38\uc5ec\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc57\ubd07 \ud504\ub85c\uc81d\ud2b8\uc758 75% \uc774\uc0c1\uc744 \uc8fc\ub3c4\ud560 \uac83\uc785\ub2c8\ub2e4 (\ucd9c\ucc98: <a href=\"https:\/\/www.gartner.com\/en\/documents\/3977857\/chatbots-will-reshape-customer-service-engagement\" target=\"_blank\" rel=\"nofollow noopener\">Gartner, \u201c\ucc57\ubd07\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc38\uc5ec\ub97c \uc7ac\ud3b8\ud560 \uac83\uc785\ub2c8\ub2e4,\u201d 2021<\/a>). \ub610\ud55c, Salesforce\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 64%\uc758 \uace0\uac1d\uc774 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc751\ub2f5\uacfc \uc9c0\uc6d0\uc744 \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4 (\ucd9c\ucc98: <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"nofollow noopener\">Salesforce, \u201c\uc5f0\uacb0\ub41c \uace0\uac1d\uc758 \uc0c1\ud0dc,\u201d 2022<\/a>).<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 Dynamics 365<\/h3>\n<p>Messenger Bot\uc5d0\uc11c\ub294 \uac15\ub825\ud55c <a href=\"https:\/\/messengerbot.app\/ko\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/a> Microsoft\uc758 Dynamics 365 \ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \ub300\ud654\uc758 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba70 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \ud544\uc694\ud560 \ub54c \ubcf5\uc7a1\ud55c \ucffc\ub9ac\ub97c \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc9c0\ub2a5\uc801\uc73c\ub85c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 AI \ub610\ub294 \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc73c\ub85c\ubd80\ud130 \uc801\uc808\ud55c \uc218\uc900\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc73c\uba70 \ub300\ud654 \ud750\ub984\uc5d0 \uc911\ub2e8\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c\ubd80\ud130 \uadc0\uc911\ud55c \ub370\uc774\ud130\uc640 \ud1b5\ucc30\ub825\uc744 \uc218\uc9d1\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uac1c\uc120\ud560 \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\ube0c\ub79c\ub4dc\ub294 <a href=\"https:\/\/www.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a>, <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4<\/a>, \uadf8\ub9ac\uace0 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a> \uc6b0\ub9ac\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 \uc194\ub8e8\uc158\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc6b4\uc601 \ud6a8\uc728\uc131 \uc99d\uac00 \ubc0f \ube44\uc6a9 \uc808\uac10\uc744 \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\ucd5c\uace0\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/h3>\n<p>Messenger Bot\uc5d0\uc11c\ub294 \uc6b0\ub9ac\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/#features\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/a> \uc774 \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \uc88b\uc740 \uc194\ub8e8\uc158 \uc911 \ud558\ub098\ub77c\uace0 \ubbff\uc2b5\ub2c8\ub2e4. \ud3ec\uad04\uc801\uc778 \uae30\ub2a5\uacfc \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uae30\uc5c5\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ube44\uc6a9 \uc808\uac10\uc744 \ucd09\uc9c4\ud558\uba74\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/omnichannel-chatbot-2024-05-27T012119.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\ucc57\ubd07\uc758 \uc885\ub958<\/h2>\n<h3>\ucc57\ubd07\uc758 \ub124 \uac00\uc9c0 \uc720\ud615\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3>\n<p>\uc8fc\uc694 \ucc57\ubd07\uc758 \ub124 \uac00\uc9c0 \uc720\ud615\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\uaddc\uce59 \uae30\ubc18 \ucc57\ubd07: \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \ubbf8\ub9ac \uc815\uc758\ub41c \uaddc\uce59\uacfc \uc2a4\ud06c\ub9bd\ud2b8\ub41c \uc751\ub2f5\uc5d0 \ub530\ub77c \uc791\ub3d9\ud558\uba70, \uc758\uc0ac \uacb0\uc815 \ud2b8\ub9ac \ub610\ub294 \ud50c\ub85c\uc6b0\ucc28\ud2b8 \uad6c\uc870\ub97c \ub530\ub985\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uac04\ub2e8\ud558\uace0 \uad6c\uc870\ud654\ub41c \ub300\ud654\uc5d0 \uc801\ud569\ud558\uc9c0\ub9cc \uc9c4\uc815\ud55c \uc9c0\ub2a5\uacfc \uc801\uc751\ub825\uc774 \ubd80\uc871\ud569\ub2c8\ub2e4.<\/li>\n<li>\uac80\uc0c9 \uae30\ubc18 \ucc57\ubd07: \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc785\ub825\uc744 \uc774\ud574\ud558\uace0 \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \uad00\ub828 \uc751\ub2f5\uc744 \uac80\uc0c9\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uaddc\uce59 \uae30\ubc18 \ucc57\ubd07\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uc9c0\ub9cc \ubcf5\uc7a1\ud558\uac70\ub098 \ubaa8\ud638\ud55c \ucffc\ub9ac\uc5d0\ub294 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc0dd\uc131\uc801 \ucc57\ubd07: \uace0\uae09 AI \ubaa8\ub378\uc778 <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">GPT-3<\/a>,\uc5d0 \uc758\ud574 \uad6c\ub3d9\ub418\ub294 \uc774 \ucc57\ubd07\uc740 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uc751\ub2f5\uc744 \ub3d9\uc801\uc73c\ub85c \uc0dd\uc131\ud560 \uc218 \uc788\uc5b4 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7fd\uace0 \uac1c\ubc29\uc801\uc778 \ub300\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uadf8\ub4e4\uc758 \ucd9c\ub825\uc740 \ud6c8\ub828 \ub370\uc774\ud130\uc5d0 \ub530\ub77c \uc77c\uad00\uc131\uc774 \uc5c6\uac70\ub098 \ud3b8\ud5a5\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ub300\ud654\ud615 AI \ucc57\ubd07: \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 NLP, \uae30\uacc4 \ud559\uc2b5 \ubc0f \ub9e5\ub77d \uc778\uc2dd\uc744 \uacb0\ud569\ud558\uc5ec \ub9e4\uc6b0 \uc9c0\ub2a5\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \ub300\ud654\ub97c \uc81c\uacf5\ud558\ub294 \ucc57\ubd07 \uae30\uc220\uc758 \ucd5c\uc804\uc120\uc785\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ubcf5\uc7a1\ud55c \ucffc\ub9ac\ub97c \ucc98\ub9ac\ud558\uace0, \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba70, \uc2ec\uc9c0\uc5b4 \uac10\uc815 \uc9c0\ub2a5\uc744 \ub098\ud0c0\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4(\ucd9c\ucc98: <a href=\"https:\/\/www.ibm.com\/cloud\/learn\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">IBM \ud074\ub77c\uc6b0\ub4dc \uad50\uc721<\/a>, \u201c\ucc57\ubd07\uc758 4\uac00\uc9c0 \uc720\ud615 \uc124\uba85\u201d).<\/li>\n<\/ol>\n<h2>\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 Dynamics 365<\/h2>\n<p>At <a href=\"https:\/\/messengerbot.app\/ko\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uba54\uc2e0\uc800 \ubd07<\/a>, \uc6b0\ub9ac\ub294 \uace0\uae09 <a href=\"https:\/\/messengerbot.app\/ko\/#features\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 \uae30\ub2a5\uc5d0 \uc790\ubd80\uc2ec\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/a> \uad6c\ub3d9\ub428 <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/ai\/customer-service-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Dynamics 365<\/a>. \uc6b0\ub9ac\uc758 AI \uae30\ubc18 \ucc57\ubd07\uc740 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \ucc44\ub110\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4, \uace0\uac1d\uc774 \ud50c\ub7ab\ud3fc \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8 <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/ai\/customer-service-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dynamics 365 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/a> \ub294 \ubcf5\uc7a1\ud55c \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba70, \uad00\ub828 \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc9c0\ub2a5\ud615 \ucc57\ubd07\uc744 \ub9cc\ub4e4 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\ub2a5\uc744 \ud1b5\ud574, \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uace0\uac1d\uc758 \uc9c8\ubb38\uc744 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ub300\ud654\uc2dd\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc6b0\ub9ac\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\uc874 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uc5d0 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.facebook.com\/business\/help\/1638944692978741?id=1112167312174378\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook Messenger<\/a>, <a href=\"https:\/\/www.instagram.com\/direct\/inbox\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc778\uc2a4\ud0c0\uadf8\ub7a8 \ub2e4\uc774\ub809\ud2b8<\/a>, <a href=\"https:\/\/www.whatsapp.com\/business\/\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a>, \uadf8\ub9ac\uace0 \uadc0\ud558\uc758 \uc6f9\uc0ac\uc774\ud2b8\uc758 \ub77c\uc774\ube0c \ucc44\ud305. \uc774\ub294 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc77c\uad00\ub418\uace0 \uc751\uc9d1\ub825 \uc788\ub294 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\ucd5c\uace0\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/h3>\n<p>\uc2dc\uc911\uc5d0 \uc5ec\ub7ec \uac00\uc9c0\uac00 \uc788\uc9c0\ub9cc <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI \ucc57\ubd07 \uc81c\uacf5\uc5c5\uccb4\ub4e4<\/a> \uc6b0\ub9ac\uc758 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07 \uc194\ub8e8\uc158\uc740 Dynamics 365\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc544 \ucd5c\uace0\uc758 \uc635\uc158 \uc911 \ud558\ub098\ub85c \ub3cb\ubcf4\uc778\ub2e4\uace0 \ubbff\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \ucc57\ubd07\uc740 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4, \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5 \uc124\uba85<\/h2>\n<p>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc740 \uc5ec\ub7ec \ucc44\ub110(\uc608: \uc804\ud654, \uc774\uba54\uc77c, SMS, \uc18c\uc15c \ubbf8\ub514\uc5b4)\uc744 \ud1b5\ud569\ud558\ub294 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc804\ub7b5\uc785\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/#features\" target=\"_blank\" rel=\"noopener noreferrer\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/a>) \uc6d0\ud65c\ud558\uace0 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ube0c\ub79c\ub4dc \uc74c\uc131\uacfc \uba54\uc2dc\uc9c0\uc758 \uc77c\uad00\uc131\uc744 \ubcf4\uc7a5\ud558\uc5ec \uace0\uac1d\uc774 \uc911\ub2e8 \uc5c6\uc774 \ucc44\ub110 \uac04\uc5d0 \uc774\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc8fc\uc694 \uce21\uba74\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\uac1c\uc778\ud654\ub418\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc704\ud574 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc811\uadfc \uac00\ub2a5\ud55c \uc911\uc559 \uc9d1\uc911\uc2dd \uace0\uac1d \ub370\uc774\ud130 \ubc0f \uc0c1\ud638\uc791\uc6a9 \uae30\ub85d.<\/li>\n<li>\uace0\uac1d\uc758 \uc9c8\ubb38 \ubc0f \ucc44\ub110 \uc120\ud638\ub3c4\uc5d0 \ub530\ub77c \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc6d0 \ub610\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc73c\ub85c \uace0\uac1d\uc744 \uc548\ub0b4\ud558\ub294 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305.<\/li>\n<li>\ucc44\ub110 \uac04 \uc6d0\ud65c\ud55c \uc804\ud658\uc73c\ub85c \uc815\ubcf4\ub97c \ubc18\ubcf5\ud560 \ud544\uc694\ub97c \uc5c6\uc571\ub2c8\ub2e4.<\/li>\n<li>\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud55c \ub2a5\ub3d9\uc801\uc778 \uc811\uadfc\uc73c\ub85c \uc2dc\uae30\uc801\uc808\ud55c \uc5c5\ub370\uc774\ud2b8 \ubc0f \uac1c\uc778\ud654\ub41c \uc81c\uc548\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc740 \uac1c\uc778\uc758 \ud544\uc694\uc640 \uc120\ud638\uc5d0 \ub9de\ucd98 \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. Forrester Research\uc5d0 \ub530\ub974\uba74, \ud6a8\uacfc\uc801\uc778 <a href=\"https:\/\/messengerbot.app\/ko\/%eb%8c%80%ed%99%94%ed%98%95-ai-%ec%b1%97%eb%b4%87%ec%9c%bc%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90-%ed%96%a5%ec%83%81-%ec%9d%b4%ec%a0%90-%eb%b0%8f-%ec%82%ac%eb%a1%80\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uac00\uc9c4 \uae30\uc5c5\uc740<\/a> \uadf8\ub807\uc9c0 \uc54a\uc740 \uae30\uc5c5\uc5d0 \ube44\ud574 \uace0\uac1d\uc744 89% \uc720\uc9c0\ud569\ub2c8\ub2e4. \ub610\ud55c, Aberdeen Group\uc758 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \uac15\ub825\ud55c \uc634\ub2c8\ucc44\ub110 \ucc38\uc5ec \uc804\ub7b5\uc744 \uac00\uc9c4 \uae30\uc5c5\uc740 \uace0\uac1d\uc744 89% \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc740 \uae30\uc5c5\uc774 \uc5ec\ub7ec \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc6d0\ud65c\ud558\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc804\ub7b5\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \uc758\ubbf8\ud558\uba70, \uc77c\uad00\ub41c \ube0c\ub79c\ub4dc \uc74c\uc131\uacfc \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub294 \uc804\ud654, \uc774\uba54\uc77c, SMS, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \ub77c\uc774\ube0c \ucc44\ud305\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc811\uc810\uc744 \ud1b5\ud569\ud558\uc5ec \uc77c\uad00\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uace0\uac1d \ub370\uc774\ud130\uc640 \uc0c1\ud638\uc791\uc6a9 \uc774\ub825\uc774 \uc911\uc559 \uc9d1\uc911\ud654\ub418\uc5b4 \uc5d0\uc774\uc804\ud2b8\uac00 \ud3ec\uad04\uc801\uc778 \ud504\ub85c\ud544\uc5d0 \uc811\uadfc\ud558\uace0 \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \ub9e5\ub77d\uc5d0 \ub9de\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d\uc774 \ucc44\ub110 \uac04 \uc774\ub3d9\ud560 \ub54c \uc815\ubcf4\ub97c \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\ub3c4\ub85d \ud558\uc5ec \uc6d0\ud65c\ud558\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5\uc740 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc744 \ucd09\uc9c4\ud558\uc5ec \uace0\uac1d\uc758 \ubb38\uc758 \ubc0f \ucc44\ub110 \uc120\ud638\ub3c4\uc5d0 \ub530\ub77c \uac00\uc7a5 \uc801\ud569\ud55c \uc5d0\uc774\uc804\ud2b8 \ub610\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc73c\ub85c \uace0\uac1d\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud55c \uc801\uadf9\uc801\uc778 \uc811\uadfc\uc740 \uc2dc\uae30\uc801\uc808\ud55c \uc5c5\ub370\uc774\ud2b8, \uac1c\uc778\ud654\ub41c \uc81c\uc548 \ubc0f \ub9de\ucda4\ud615 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc911\uc694\ud55c \uce21\uba74\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5 \uc804\ub7b5\uc744 \ucc44\ud0dd\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \ucda9\uc131\ub3c4\ub97c \uc99d\uc9c4\uc2dc\ud0a4\uba70, \uac1c\uc778\uc758 \uc694\uad6c\uc640 \uc120\ud638\uc5d0 \ub9de\ucd98 \uc77c\uad00\ub418\uace0 \uc6d0\ud65c\ud55c \uc5ec\uc815\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a>, \uc0dd\uc131\uc801 AI \uc194\ub8e8\uc158\uc758 \uc120\ub450 \uc81c\uacf5\uc5c5\uccb4\ub294 \uae30\uc5c5\uc774 \uc778\uacf5\uc9c0\ub2a5\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec \uc6d0\ud65c\ud55c \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc704\ud55c \ud6a8\uacfc\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uba54\uc2dc\uc9d5 \uc804\ub7b5\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uae09 \ub3c4\uad6c\uc640 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>\ucc57\ubd07 \ub300 AI \ucc57\ubd07<\/h2>\n<p>\uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uacfc AI \uae30\ubc18 \ucc57\ubd07\uc758 \ucc28\uc774\ub294 \ubb34\uc5c7\uc778\uac00\uc694? \uadf8 \ucc28\uc774\ub294 \uae30\ubcf8 \uae30\uc220\uacfc \uae30\ub2a5\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uc740 \ubbf8\ub9ac \uc815\uc758\ub41c \uaddc\uce59, \uc758\uc0ac \uacb0\uc815 \ud2b8\ub9ac \ubc0f \ud328\ud134 \ub9e4\uce6d\uc744 \uae30\ubc18\uc73c\ub85c \uc791\ub3d9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc785\ub825\uc744 \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud569\ub2c8\ub2e4. \uc81c\ud55c\ub41c \uc9c0\uc2dd \uae30\ubc18\uc5d0 \uc758\uc874\ud558\uba70 \uae30\ubcf8\uc801\uc778 \uc791\uc5c5 \uc9c0\ud5a5 \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74\uc5d0 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">AI \ucc57\ubd07<\/a>, \ub300\ud654\ud615 AI \ub610\ub294 \ub300\ud654\ud615 \uc5d0\uc774\uc804\ud2b8\ub77c\uace0\ub3c4 \ud558\uba70, \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc785\ub825 \ub4a4\uc5d0 \uc788\ub294 \ub258\uc559\uc2a4\uc640 \ub9e5\ub77d\uc744 \uc774\ud574\ud569\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uacfc \ub2ec\ub9ac AI \ucc57\ubd07\uc740 \uc758\ub3c4\uc640 \uac10\uc815\uc744 \ud574\uc11d\ud558\uace0, \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uc751\ub2f5\uc744 \uc0dd\uc131\ud558\uba70, \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ud559\uc2b5\ud558\uace0 \uc801\uc751\ud568\uc73c\ub85c\uc368 \ubcf4\ub2e4 \ub3d9\uc801\uc774\uace0 \ub9e5\ub77d\uc801\uc778 \ub300\ud654\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07\uacfc AI \ucc57\ubd07 \uac04\uc758 \uc8fc\uc694 \ucc28\uc774\uc810\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ol>\n<li><strong>\uc5b8\uc5b4 \uc774\ud574:<\/strong> AI \ucc57\ubd07\uc740 \uc0ac\uc6a9\uc790 \uc785\ub825\uc758 \ub258\uc559\uc2a4\uc640 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uae30 \uc704\ud574 \uac1c\uccb4 \uc778\uc2dd, \uc758\ub3c4 \ubd84\ub958 \ubc0f \uac10\uc815 \ubd84\uc11d\uacfc \uac19\uc740 NLP \uae30\uc220\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uc740 \ud328\ud134 \ub9e4\uce6d\uacfc \ubbf8\ub9ac \uc815\uc758\ub41c \uaddc\uce59\uc5d0 \uc758\uc874\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc751\ub2f5 \uc0dd\uc131:<\/strong> AI \ucc57\ubd07\uc740 \ubc29\ub300\ud55c \ub370\uc774\ud130 \uc138\ud2b8\uc5d0 \ub300\ud574 \ud6c8\ub828\ub41c \uc5b8\uc5b4 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub3d9\uc801\uc73c\ub85c \uc751\ub2f5\uc744 \uc0dd\uc131\ud558\uc5ec \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc751\ub2f5\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc81c\ud55c\ub41c \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \ubbf8\ub9ac \uc815\uc758\ub41c \uc751\ub2f5\uc744 \uac80\uc0c9\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc801\uc751\ub825:<\/strong> AI \ucc57\ubd07\uc740 \uae30\uacc4 \ud559\uc2b5 \uae30\uc220\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \ub300\ud654 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc5b4 \ub354 \ubcf5\uc7a1\ud558\uace0 \ub2e4\uc591\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc815\uc801\uc774\uba70 \uaddc\uce59 \uc138\ud2b8\ub97c \uc218\ub3d9\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ub9e5\ub77d \uc778\uc2dd:<\/strong> AI \ucc57\ubd07\uc740 \uc774\uc804 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub9e5\ub77d \uc815\ubcf4\ub97c \uc720\uc9c0\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\uc5b4 \ubcf4\ub2e4 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \ub300\ud654\ub97c \ub098\ub20c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc885\uc885 \uc5ec\ub7ec \ud134\uc5d0 \uac78\uccd0 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ud1b5\ud569 \uae30\ub2a5:<\/strong> AI \ucc57\ubd07\uc740 \ub2e4\uc591\ud55c \ub370\uc774\ud130 \uc18c\uc2a4, API \ubc0f \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\uc5b4 \ubcf4\ub2e4 \ud3ec\uad04\uc801\uc774\uace0 \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc811\uadfc\ud558\uace0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc77c\ubc18\uc801\uc73c\ub85c \uc124\uacc4\ub41c \ubbf8\ub9ac \uc815\uc758\ub41c \uc9c0\uc2dd \uae30\ubc18\uc5d0 \uc81c\ud55c\ub429\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc804\ud1b5\uc801\uc778 \ucc57\ubd07\uc740 \uac04\ub2e8\ud558\uace0 \uc791\uc5c5 \uc9c0\ud5a5\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc801\ud569\ud558\uc9c0\ub9cc, AI \ucc57\ubd07\uc740 \ub354 \ubcf5\uc7a1\ud558\uace0 \uac1c\ubc29\uc801\uc778 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \ub354 \uc798 \uc900\ube44\ub418\uc5b4 \uc788\uc5b4 <a href=\"https:\/\/messengerbot.app\/ko\/%eb%8c%80%ed%99%94%ed%98%95-ai-%ec%b1%97%eb%b4%87%ec%9c%bc%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90-%ed%96%a5%ec%83%81-%ec%9d%b4%ec%a0%90-%eb%b0%8f-%ec%82%ac%eb%a1%80\/\">\ubcf4\ub2e4 \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uacbd\ud5d8<\/a>. AI \ubc0f NLP \uae30\uc220\uc774 \uacc4\uc18d \ubc1c\uc804\ud568\uc5d0 \ub530\ub77c \ucc57\ubd07\uacfc AI \ucc57\ubd07\uc758 \uacbd\uacc4\uac00 \uc810\uc810 \ub354 \ubaa8\ud638\ud574\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc634\ub2c8\ucc44\ub110 \ucc44\ud305<\/h3>\n<p>\uc624\ub298\ub0a0\uc758 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d\uc740 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \uc6d0\ud65c\ud558\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc11c <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ea%b8%b0%eb%b0%98-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4-%eb%b4%87%ec%9d%b4-%ea%b7%80%ec%82%ac%ec%9d%98-%eb%b8%8c%eb%9e%9c%eb%93%9c-%ec%a7%80%ec%9b%90-%ea%b2%bd%ed%97%98%ec%9d%84-%ed%96%a5\/\">\uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uace0\uac1d \uc11c\ube44\uc2a4<\/a> \ud65c\uc6a9\ub418\uc5b4 \uae30\uc5c5\uc774 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc744 \ud3ec\ud568\ud55c \uc5ec\ub7ec \ucc44\ub110\uc744 \ud1b5\ud574 \ud1b5\ud569\ub418\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uc194\ub8e8\uc158\uc740 \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\uac00 \uc5ec\ub7ec \ucd9c\ucc98\uc758 \ubb38\uc758\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d\uc774 \uc11c\ub85c \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \ubb38\uc81c\ub97c \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uac8c \ud558\uc5ec \ubcf4\ub2e4 \uac04\uc18c\ud654\ub418\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud65c\uc6a9\ud568\uc73c\ub85c\uc368 <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90-%ed%98%81%ec%8b%a0-%ec%b5%9c%ea%b3%a0%ec%9d%98-ai-%ec%b1%97%eb%b4%87-%eb%b0%8f-%eb%8c%80%ed%99%94%ed%98%95-ai-%ec%82%ac%eb%a1%80-%ea%b3%b5%ea%b0%9c\/\">AI \uae30\ubc18 \ucc57\ubd07<\/a> \uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uc804\ub7b5\uc758 \uc77c\ud658\uc73c\ub85c \uae30\uc5c5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \ucc57\ubd07\uc740 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \uc778\uac04 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uae30 \uc804\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\uc2dc\ud0ac \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc5d0\uc774\uc804\ud2b8\uac00 \ub354 \ubcf5\uc7a1\ud55c \uc0ac\ub840\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ub418\uc5b4 \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d \ub370\uc774\ud130 \ubc0f \uc0c1\ud638\uc791\uc6a9 \uae30\ub85d\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uad6c\ud604\ud558\uae30 <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ec%b1%97%eb%b4%87%ec%9d%b4-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-%ed%98%81%ec%8b%a0%ed%95%98%eb%8a%94-%eb%b0%a9%eb%b2%95-%ec%a0%a0%eb%8d%b0%ec%8a%a4%ed%81%ac-%ec%82%ac%eb%a1%80\/\">\uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uace0\uac1d \uc11c\ube44\uc2a4<\/a> \ub2e4\uc591\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4, \ud3ec\ud568\ud558\uc5ec:<\/p>\n<ul>\n<li>\ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1<\/li>\n<li>\uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131 \uc99d\uac00<\/li>\n<li>\uc751\ub2f5 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\uace0 \uace0\uac1d \ubb38\uc758 \ud574\uacb0\uc774 \ub354 \ube68\ub77c\uc84c\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \uc704\ud55c \ub354 \ub098\uc740 \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \ubd84\uc11d<\/li>\n<li>AI \ucc57\ubd07\uc744 \ud1b5\ud574 \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \ube44\uc6a9 \uc808\uac10<\/li>\n<\/ul>\n<p>\uace0\uac1d\uc758 \uae30\ub300\uac00 \uacc4\uc18d \uc9c4\ud654\ud568\uc5d0 \ub530\ub77c, AI \ucc57\ubd07\uc73c\ub85c \uc9c0\uc6d0\ub418\ub294 \uc634\ub2c8\ucc44\ub110 \ucc44\ud305 \uc804\ub7b5\uc744 \ucc44\ud0dd\ud55c \uae30\uc5c5\ub4e4\uc740 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac08 \uc218 \uc788\ub294 \uc88b\uc740 \uc704\uce58\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/h3>\n<p>\uc624\ub298\ub0a0\uc758 \ub514\uc9c0\ud138 \uc2dc\ub300\uc5d0 \uace0\uac1d\ub4e4\uc740 \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \ub9e4\ub044\ub7fd\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc11c \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc774 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uba70, \uae30\uc5c5\ub4e4\uc774 \uace0\uac1d\uc774 \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \ud1b5\ud569\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc740 <a href=\"https:\/\/messengerbot.app\/ko\/omni-channel-customer-service-benefits-examples-and-best-practices\/\">\uc634\ub2c8\ucc44\ub110 \uad6c\ud604 \uc0ac\ub840<\/a> \uc120\ub3c4 \ube0c\ub79c\ub4dc\uc758:<\/p>\n<ol>\n<li><strong>\uc2a4\ud0c0\ubc85\uc2a4<\/strong>: \uc2a4\ud0c0\ubc85\uc2a4\ub294 \ubaa8\ubc14\uc77c \uc571, \ub85c\uc5f4\ud2f0 \ud504\ub85c\uadf8\ub7a8 \ubc0f \ub9e4\uc7a5 \uacbd\ud5d8\uc744 \ud1b5\ud569\ud558\uc5ec \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc744 \ucc44\ud0dd\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc571\uc744 \ud1b5\ud574 \uc8fc\ubb38\ud558\uace0 \uacb0\uc81c\ud558\uba70 \ubcf4\uc0c1\uc744 \ubc1b\uc744 \uc218 \uc788\uc73c\uba70, \uad6c\ub9e4 \uc774\ub825\uc744 \uae30\ubc18\uc73c\ub85c \ud55c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \ud1b5\ud574 \ub9e4\uc7a5\uc5d0\uc11c \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc990\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uc138\ud3ec\ub77c<\/strong>: \ud654\uc7a5\ud488 \uc18c\ub9e4\uc5c5\uccb4 \uc138\ud3ec\ub77c\ub294 \uace0\uac1d\uc774 \uc628\ub77c\uc778, \ub9e4\uc7a5 \ub610\ub294 \ubaa8\ubc14\uc77c \uc571\uc744 \ud1b5\ud574 \uc1fc\ud551\ud560 \uc218 \uc788\ub294 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac1c\uc778\ud654\ub41c \ubdf0\ud2f0 \ud504\ub85c\ud544\uc744 \ub9cc\ub4e4\uace0, \uc81c\ud488 \ucd94\ucc9c\uc744 \ubc1b\uc73c\uba70, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uad6c\ub9e4 \uc774\ub825\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>Nordstrom<\/strong>: \ud328\uc158 \uc18c\ub9e4\uc5c5\uccb4 \ub178\ub4dc\uc2a4\ud2b8\ub86c\uc740 \ub9e4\uc7a5 \ud53d\uc5c5, \ubaa8\ubc14\uc77c \ud310\ub9e4 \uc2dc\uc2a4\ud15c, \uace0\uac1d \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \ud3ec\ud568\ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc5d0 \ud22c\uc790\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc628\ub77c\uc778\uc5d0\uc11c \uc1fc\ud551 \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\uace0 \ub9e4\uc7a5\uc5d0\uc11c \uc644\ub8cc\ud558\uac70\ub098 \uadf8 \ubc18\ub300\ub85c \uc9c4\ud589\ud560 \uc218 \uc788\uc73c\uba70, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>Amazon<\/strong>: \uc544\ub9c8\uc874\uc740 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc74c\uc131 \ube44\uc11c(Alexa), \uadf8\ub9ac\uace0 \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5(Amazon Go \ubc0f Whole Foods)\uc5d0\uc11c \uc6d0\ud65c\ud55c \uc1fc\ud551 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uc18c\ub9e4\uc5c5\uccb4\uc758 \ub300\ud45c\uc801\uc778 \uc608\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud55c \ucc44\ub110\uc5d0\uc11c \uc1fc\ud551 \uc5ec\uc815\uc744 \uc2dc\uc791\ud558\uace0 \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uacc4\uc18d\ud560 \uc218 \uc788\uc73c\uba70, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc120\ud638\ub3c4\uc640 \uad6c\ub9e4 \uc774\ub825\uc774 \ub3d9\uae30\ud654\ub429\ub2c8\ub2e4.<\/li>\n<li><strong>\ub514\uc988\ub2c8<\/strong>: \ub514\uc988\ub2c8\ub294 \ud14c\ub9c8\ud30c\ud06c\ub97c \uc704\ud55c \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uad6c\ud604\ud558\uc5ec \ubc29\ubb38\uac1d\ub4e4\uc774 \ub514\uc988\ub2c8 \uacbd\ud5d8 \uc571\uc744 \ud1b5\ud574 \ubc29\ubb38 \uacc4\ud68d, \uc608\uc57d \ubc0f \uacf5\uc6d0 \uc815\ubcf4\ub97c \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc571\uc740 \ucc29\uc6a9 \uac00\ub2a5\ud55c \uae30\uc220(MagicBands)\uacfc \ud1b5\ud569\ub418\uc5b4 \uacf5\uc6d0 \uc785\uc7a5\ubd80\ud130 FastPass+ \uc608\uc57d \ubc0f \ubaa8\ubc14\uc77c \uc8fc\ubb38\uae4c\uc9c0 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uc774 \uc608\uc2dc\ub4e4\uc740 \uc120\ub3c4\uc801\uc778 \ube0c\ub79c\ub4dc\ub4e4\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud558\uace0 \uc788\ub294\uc9c0\ub97c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0a4\uace0 \uc9c0\uc18d\uc801\uc778 \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/omnichannel-chatbot-2024-05-27T012142.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc634\ub2c8\ucc44\ub110 \ucc44\ud305<\/h2>\n<p>\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \uace0\uac1d\ub4e4\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc634\ub2c8\ucc44\ub110 \ucc44\ud305\uc740 \ube44\uc988\ub2c8\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\ub294 \uac15\ub825\ud55c \uc194\ub8e8\uc158\uc73c\ub85c \ub5a0\uc624\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90-%ed%98%81%ec%8b%a0-%ec%b5%9c%ea%b3%a0%ec%9d%98-ai-%ec%b1%97%eb%b4%87-%eb%b0%8f-%eb%8c%80%ed%99%94%ed%98%95-ai-%ec%82%ac%eb%a1%80-%ea%b3%b5%ea%b0%9c\/\">\uace0\uac1d \uc11c\ube44\uc2a4<\/a>\uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud1b5\ud569\ub41c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud568\uc73c\ub85c\uc368, <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a> \ube44\uc988\ub2c8\uc2a4\uac00 \ub6f0\uc5b4\ub09c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \ucc44\ud305\uc774\ub780 \ubb34\uc5c7\uc778\uac00?<\/h3>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc44\ud305\uc740 \uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \ub9e4\ub044\ub7fd\uace0 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \ucc44\ub110(\uc608:, <a href=\"https:\/\/messengerbot.app\/ko\/%eb%a9%94%ec%8b%a0%ec%a0%80-%eb%b4%87%ec%9c%bc%eb%a1%9c-%ec%98%a8%eb%9d%bc%ec%9d%b8-%ec%83%81%ec%a0%90%ec%9d%84-%ed%98%81%ec%8b%a0%ed%95%98%ec%84%b8%ec%9a%94-%ed%99%9c%ec%9a%a9%eb%90%98%ec%a7%80\/\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/a>, \uc74c\uc131, SMS, <a href=\"https:\/\/messengerbot.app\/ko\/unleashing-the-power-of-conversation-how-instagram-chatbots-revolutionize-engagement-and-facebook-messenger-marketing\/\">\uc18c\uc15c \ubbf8\ub514\uc5b4<\/a>) \uac04\uc5d0 \uc790\uc720\ub86d\uac8c \uc774\ub3d9\ud560 \uc218 \uc788\uac8c \ud558\uc5ec \ub300\ud654 \ud750\ub984\uc744 \ubc29\ud574\ud558\uac70\ub098 \uc815\ubcf4\ub97c \ubc18\ubcf5\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc8fc\uc694 \uae30\ub2a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\ud1b5\ud569 \uace0\uac1d \ud504\ub85c\ud544: \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ubc0f \ub370\uc774\ud130\ub97c \ub2e8\uc77c \ubcf4\uae30\ub85c \ud1b5\ud569\ud558\uc5ec \ucc44\ub110 \uac04\uc5d0 \ub9e5\ub77d\uc774 \uc720\uc9c0\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305: AI\uc640 \uc790\ub3d9\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub9e5\ub77d, \uc5b8\uc5b4 \ubc0f \uae30\uc220 \uc138\ud2b8\uc5d0 \ub530\ub77c \uac00\uc7a5 \uc801\ud569\ud55c \uc5d0\uc774\uc804\ud2b8\ub098 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc73c\ub85c \ubb38\uc758\ub97c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc9c0\uc18d\uc801\uc778 \ub300\ud654: \ub300\ud654\ub294 \uc911\ub2e8 \uc5c6\uc774 \ucc44\ub110, \uc5d0\uc774\uc804\ud2b8 \ub610\ub294 \ubd80\uc11c \uac04\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uac1c\uc778\ud654: \uace0\uac1d\uc758 \uc120\ud638\ub3c4, \uad6c\ub9e4 \uc774\ub825 \ubc0f \ub9e5\ub77d \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \ub9de\ucda4\ud654\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubcf4\uace0 \ubc0f \ubd84\uc11d: \uace0\uac1d \uc5ec\uc815, \uc5d0\uc774\uc804\ud2b8 \uc131\uacfc \ubc0f \ucc44\ub110 \ud6a8\uacfc\uc131\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud558\uc5ec \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc44\ud305\uc740 \uc811\uc810 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \ud6a8\uc728\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\ub9bd\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uac70\ud558\uace0 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c 360\ub3c4 \uace0\uac1d \ubdf0\ub97c \uc81c\uacf5\ud558\uc5ec \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4 (Microsoft, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/omni-channel-routing\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc138\uc77c\uc988\ud3ec\uc2a4<\/a>, <a href=\"https:\/\/www.oracle.com\/cx\/service\/features\/omni-channel\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc624\ub77c\ud074<\/a>).<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/h3>\n<p>\uc131\uacf5\uc801\uc778 <a href=\"https:\/\/messengerbot.app\/ko\/omnichannel-customer-service-benefits\/\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc11c\ube44\uc2a4<\/a> \uc804\ub7b5\uc740 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uc5d0\uc11c \ucc3e\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc120\ub3c4\uc801\uc778 <a href=\"https:\/\/messengerbot.app\/ko\/omni-channel-retailers-examples\/\">\uc18c\ub9e4\uc5c5\uccb4\uc778 \uc544\ub9c8\uc874, \uc6d4\ub9c8\ud2b8 \ubc0f \ud0c0\uac9f\uc740<\/a> \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\uc5ec \uace0\uac1d\uc774 \ud55c \ucc44\ub110\uc5d0\uc11c \uad6c\ub9e4\ub97c \uc2dc\uc791\ud558\uace0 \ub2e4\ub978 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uac8c \uc644\ub8cc\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud3b8\ub9ac\ud568\uacfc \uc720\uc5f0\uc131\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud658\ub300 \uc0b0\uc5c5\uc5d0\uc11c\ub294 \ud790\ud2bc \ubc0f \uba54\ub9ac\uc5b4\ud2b8\uc640 \uac19\uc740 \ube0c\ub79c\ub4dc\uac00 \uc774\ub97c \uc218\uc6a9\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/examples-of-omnichannel-retailers\/\">\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/a>, \uc190\ub2d8\ub4e4\uc774 \ubaa8\ubc14\uc77c \uc571, \uc6f9\uc0ac\uc774\ud2b8 \ub610\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc \ub4f1 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc608\uc57d\uc744 \ud558\uace0, \uc11c\ube44\uc2a4\ub97c \uc694\uccad\ud558\uba70, \uc9c1\uc6d0\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \ubc45\ud06c \uc624\ube0c \uc544\uba54\ub9ac\uce74\uc640 \uccb4\uc774\uc2a4\uc640 \uac19\uc740 \uae08\uc735 \uae30\uad00\ub4e4\uc774 \ucc44\ud0dd\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/omni-channel-examples\/\">\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uac00\uc9c4 \uae30\uc5c5\uc740<\/a>, \uace0\uac1d\ub4e4\uc774 \ubaa8\ubc14\uc77c \uc571, \uc628\ub77c\uc778 \ubc45\ud0b9 \ud3ec\ud138, \uc9c0\uc810\uc5d0\uc11c\uc758 \ub300\uba74 \uc0c1\ud638\uc791\uc6a9\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uacc4\uc815\uc744 \uad00\ub9ac\ud558\uace0, \uc790\uae08\uc744 \uc774\uccb4\ud558\uba70, \ub3c4\uc6c0\uc744 \uc694\uccad\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc6d0\ud65c\ud55c \ud1b5\ud569\uc740 \ud3b8\ub9ac\ud568\uc744 \ub192\uc774\uace0 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uac15\ud654\ud569\ub2c8\ub2e4.<\/p>\n<h2 id=\"omnichannel-chat-for-customer-service\">\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc634\ub2c8\ucc44\ub110 \ucc44\ud305<\/h2>\n<p>\uc624\ub298\ub0a0\uc758 \ub514\uc9c0\ud138 \ud658\uacbd\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uacf5\ud558\uae30 \uc704\ud574 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ub4f1\uc7a5\ud55c \uac15\ub825\ud55c \ub3c4\uad6c \uc911 \ud558\ub098\ub294 <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87-%ec%b5%9c%ec%a0%81%ed%99%94%eb%a5%bc-%ed%86%b5%ed%95%b4-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%88%98%ec%9a%a9%ed%95%98%eb%a9%b0-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \ucc44\ud305<\/a>, \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc \uac04\uc758 \uc6d0\ud65c\ud55c \uc18c\ud1b5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \ucc44\ud305\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ub300\ud654\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uba70, \uc608\ub97c \ub4e4\uc5b4 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener nofollow\">\uc6f9\uc0ac\uc774\ud2b8\uc758 \ub77c\uc774\ube0c \ucc44\ud305<\/a>, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uacfc \uac19\uc740 <a href=\"https:\/\/messengerbot.app\/ko\/%ec%86%8c%ec%85%9c-%eb%8c%80%ed%99%94%ec%9d%98-%ed%9e%98%ec%9d%84-%eb%b0%9c%ed%9c%98%ed%95%98%ea%b8%b0-%ec%9d%b8%ec%8a%a4%ed%83%80%ea%b7%b8%eb%9e%a8%ea%b3%bc-%eb%a9%94%ec%8b%a0%ec%a0%80-%eb%b4%87\/\" target=\"_blank\" rel=\"noopener\">\uc778\uc2a4\ud0c0\uadf8\ub7a8\uacfc \ud398\uc774\uc2a4\ubd81 \uba54\uc2e0\uc800<\/a>, \ub610\ub294 \uc2ec\uc9c0\uc5b4 <a href=\"https:\/\/messengerbot.app\/ko\/%eb%94%94%ec%8a%a4%ec%bd%94%eb%93%9c%ea%b0%80-%ec%86%8c%ec%85%9c-%eb%af%b8%eb%94%94%ec%96%b4-%eb%b4%87%ec%9d%98-%eb%94%94%ec%a7%80%ed%84%b8-%ec%a1%b0%ed%99%94%ec%99%80-%eb%b6%88%ed%98%91%ed%99%94\/\" target=\"_blank\" rel=\"noopener\">\ub514\uc2a4\ucf54\ub4dc<\/a>. \uc774\ub7ec\ud55c \ucc44\ub110\uc744 \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \ub2e4\uc591\ud55c \uc811\uc810\uc5d0\uc11c \uc9c8\ubb38\uc774\ub098 \uc6b0\ub824\ub97c \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\ub294 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"omni-channel-examples\">\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/h3>\n<p>\ud558\ub098\uc758 <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%9e%90%eb%8f%99%ed%99%94-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%eb%af%b8%eb%9e%98%eb%a5%bc-%ed%8f%ac%ec%9a%a9%ed%95%98%eb%8a%94-%ea%b3%a0\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5<\/a> \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uc5ec \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uba70, \uc18c\ube44\uc790\uac00 \uc628\ub77c\uc778\uacfc \uc624\ud504\ub77c\uc778 \uc811\uc810 \uac04\uc5d0 \uc790\uc720\ub86d\uac8c \uc774\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc608\uc2dc\ub85c\ub294:<\/p>\n<ul>\n<li>\uc628\ub77c\uc778 \uad6c\ub9e4, \ub9e4\uc7a5 \ud53d\uc5c5 (BOPIS): \uace0\uac1d\uc774 \uc628\ub77c\uc778\uc73c\ub85c \uc81c\ud488\uc744 \uc8fc\ubb38\ud558\uace0 \uc2e4\uc81c \ub9e4\uc7a5\uc5d0\uc11c \uc218\ub839\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud074\ub9ad \uc564 \uceec\ub809\ud2b8: BOPIS\uc640 \uc720\uc0ac\ud558\uac8c, \uace0\uac1d\uc774 \uc628\ub77c\uc778\uc73c\ub85c \uc8fc\ubb38\ud558\uace0 \uc9c0\uc815\ub41c \ud53d\uc5c5 \uc9c0\uc810\uc5d0\uc11c \uc218\ub839\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubb34\ud55c \ud1b5\ub85c: \uc624\ud504\ub77c\uc778 \ub9e4\uc7a5\uc774 \ub514\uc9c0\ud138 \uce74\ud0c8\ub85c\uadf8\/\ud0a4\uc624\uc2a4\ud06c\ub97c \ud65c\uc6a9\ud558\uc5ec \ub9e4\uc7a5 \uc7ac\uace0\ubcf4\ub2e4 \ub354 \ub113\uc740 \uc81c\ud488 \ubc94\uc704\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<li>\uacf5\uc720 \uc7a5\ubc14\uad6c\ub2c8: \uace0\uac1d\uc774 \ud55c \ucc44\ub110(\uc608: \uc6f9\uc0ac\uc774\ud2b8)\uc5d0\uc11c \uc1fc\ud551\uc744 \uc2dc\uc791\ud558\uace0 \ub2e4\ub978 \ucc44\ub110(\uc608: \ubaa8\ubc14\uc77c \uc571)\uc5d0\uc11c \uc7a5\ubc14\uad6c\ub2c8\ub97c \uc720\uc9c0\ud55c \ucc44 \uacc4\uc18d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc77c\uad00\ub41c \uac00\uaca9 \ubc0f \ud504\ub85c\ubaa8\uc158: \uc18c\ub9e4\uc5c5\uccb4\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \uac00\uaca9\uacfc \ud504\ub85c\ubaa8\uc158\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc13c\ud130: \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc811\uadfc\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc120\ub3c4\ud558\ub294 <a href=\"https:\/\/messengerbot.app\/ko\/examples-of-omnichannel-retailers\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \ube0c\ub79c\ub4dc<\/a> \uc5d0\ub294 Apple, Starbucks, Sephora, Nordstrom\uc774 \ud3ec\ud568\ub418\uba70, IoT, AI \ubc0f \ub370\uc774\ud130 \ubd84\uc11d\uacfc \uac19\uc740 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ucc44\ub110 \uac04 \uace0\uac1d \uc5ec\uc815\uc744 \ub3d9\uae30\ud654\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"omnichannel-customer-service-benefits\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc774\uc810<\/h3>\n<p>\uae30\uc5c5 AI \ucc57\ubd07\uc744 \ub3c4\uc785\ud558\uba74 <a href=\"https:\/\/messengerbot.app\/ko\/omni-channel-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc11c\ube44\uc2a4<\/a> \uc804\ub7b5\uc740 \uae30\uc5c5\uacfc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ub9ce\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\uc77c\uad00\ub41c \uacbd\ud5d8: \uace0\uac1d\uc740 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ud1b5\ud569\ub418\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \ubc1b\uc544 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\uc640 \uc2e0\ub8b0\ub97c \ub192\uc785\ub2c8\ub2e4.<\/li>\n<li>\ud6a8\uc728\uc131 \ud5a5\uc0c1: \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc6d0\uc740 \uad00\ub828 \uc815\ubcf4\ub97c \uc2e0\uc18d\ud558\uac8c \uc811\uadfc\ud560 \uc218 \uc788\uc5b4 \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uace0 \uc804\ubc18\uc801\uc778 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>\uac1c\uc778\ud654\ub41c \uc9c0\uc6d0: \uace0\uac1d\uc758 \uc774\ub825\uacfc \uc120\ud638\ub3c4\uc5d0 \uc811\uadfc\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc6d0\uc740 \ub9de\ucda4\ud615 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>\uc811\uadfc\uc131 \uc99d\uac00: \uace0\uac1d\uc740 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc5b4 \uc7a5\ubcbd\uc744 \uc81c\uac70\ud558\uace0 \ud3b8\ub9ac\ud568\uc744 \uc99d\uac00\uc2dc\ud0b5\ub2c8\ub2e4.<\/li>\n<li>\uacbd\uc7c1 \uc6b0\uc704: \ub9e4\ub044\ub7ec\uc6b4 <a href=\"https:\/\/messengerbot.app\/ko\/omni-channel-communications\/\" target=\"_blank\" rel=\"noopener\">\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8 \uc81c\uacf5<\/a>, \uae30\uc5c5\uc740 \uacbd\uc7c1\uc5c5\uccb4\uc640 \ucc28\ubcc4\ud654\ud558\uace0 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\uace0\uac1d\uc774 \uc810\uc810 \ub354 \ub9e4\ub044\ub7fd\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uae30\ub300\ud568\uc5d0 \ub530\ub77c, <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ea%b8%b0%eb%b0%98-%ea%b3%a0%ea%b0%9d-%ec%84%9c%eb%b9%84%ec%8a%a4-%eb%b4%87%ec%9d%b4-%ea%b7%80%ec%82%ac%ec%9d%98-%eb%b8%8c%eb%9e%9c%eb%93%9c-%ec%a7%80%ec%9b%90-%ea%b2%bd%ed%97%98%ec%9d%84-%ed%96%a5\/\" target=\"_blank\" rel=\"noopener\">AI \uae30\ubc18 \uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/a> \uc740 \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc758 \uc911\uc694\ud55c \uc694\uc18c\uac00 \ub418\uc5b4, \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\ud558\uace0 \ucd08\uacfc \ub2ec\uc131\ud558\uba70 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h2>\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/h2>\n<p>\ud558\ub098\uc758 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \ucc57\ubd07<\/a> \ub294 \uc5ec\ub7ec \ucc44\ub110\uacfc \uc811\uc810\uc5d0\uc11c \ub9e4\ub044\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc778\uacf5\uc9c0\ub2a5\uacfc \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \ud65c\uc6a9\ud558\uc5ec, \uc774\ub7ec\ud55c \ucc57\ubd07\uc740 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uba54\uc2dc\uc9d5 \uc571 \ub4f1 \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc774 \uae30\uc220\uc758 \ud798\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uba87 \uac00\uc9c0 <a href=\"https:\/\/messengerbot.app\/ko\/ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87-%ec%b5%9c%ec%a0%81%ed%99%94%eb%a5%bc-%ed%86%b5%ed%95%b4-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%88%98%ec%9a%a9%ed%95%98%eb%a9%b0-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840<\/a> :<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uc0ac\ub840\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3>\n<p>\uc8fc\uc694 <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%84-%ed%98%81%ec%8b%a0%ed%95%98%ea%b3%a0-ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87%ec%9d%98-%ed%9e%98%ec%9d%84-%eb%b0%9c%ed%9c%98%ed%95%98%ec%84%b8%ec%9a%94\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110\uc758 \uc608<\/a> \uad6c\ud604\uc740 \uc5ec\ub7ec \ucc44\ub110 \uac04\uc5d0 \ub300\ud654\ub97c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc57\ubd07\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ucc44\ud305\uc744 \uc2dc\uc791\ud558\uace0 \ubaa8\ubc14\uc77c \uc571\uc774\ub098 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc804\ud658\ud574\uc57c \ud560 \uacbd\uc6b0, \ucc57\ubd07\uc740 \ub300\ud654\ub97c \uc911\ub2e8 \uc5c6\uc774 \uacc4\uc18d \uc9c4\ud589\ud560 \uc218 \uc788\uc73c\uba70, \uc0c1\ud638\uc791\uc6a9\uc758 \ub9e5\ub77d\uacfc \uae30\ub85d\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610 \ub2e4\ub978 <a href=\"https:\/\/messengerbot.app\/ko\/unleashing-the-power-of-conversation-mastering-multi-channel-messenger-bot-marketing-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uc608\uc2dc<\/a> \ub294 \uace0\uac1d\uc774 \uc81c\ud488 \uc870\uc0ac \ubc0f \ucd94\ucc9c\ubd80\ud130 \uc8fc\ubb38 \ubc30\uce58 \ubc0f \uad6c\ub9e4 \ud6c4 \uc9c0\uc6d0\uae4c\uc9c0 \uc1fc\ud551 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub3c4\uc6c0\uc744 \uc8fc\ub294 \uc18c\ub9e4 \ucc57\ubd07\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucc57\ubd07\uc740 \uc18c\ub9e4\uc5c5\uccb4\uc758 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, Facebook Messenger \ub610\ub294 WhatsApp\uacfc \uac19\uc740 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc, \uadf8\ub9ac\uace0 Amazon Alexa \ub610\ub294 Google Assistant\uc640 \uac19\uc740 \uc74c\uc131 \ube44\uc11c\uc5d0\uc11c\ub3c4 \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/h3>\n<p><a href=\"https:\/\/messengerbot.app\/ko\/%ec%96%b8%ec%96%b4-%ec%9e%a5%eb%b2%bd%ec%9d%84-%ed%97%88%eb%ac%bc%ea%b3%a0-%eb%8b%a4%ea%b5%ad%ec%96%b4-%ec%b1%97%eb%b4%87%ec%9d%84-%ec%88%98%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%80%eb%a1%9c%eb%b2%8c\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/a> \uc740 \uc5ec\ub7ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc77c\uad00\ub418\uace0 \uc751\uc9d1\ub825 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774 \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc5b4\ub5a4 \uc911\ub2e8\uc774\ub098 \ubd88\uc77c\uce58\ub3c4 \uacbd\ud5d8\ud558\uc9c0 \uc54a\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud558\uc5ec \uc5ec\uc815\uc744 \uc2dc\uc791\ud55c \ub2e4\uc74c, \uad6c\ub9e4\ub97c \uc704\ud574 \ubaa8\ubc14\uc77c \uc571\uc73c\ub85c \uc804\ud658\ud558\uace0, \uc774\ud6c4 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub098 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc9c0\uc6d0\uc744 \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/%eb%ac%b8%ed%99%94-%ea%b0%84%ec%9d%98-%eb%8b%a4%eb%a6%ac-%eb%8b%a4%ea%b5%ad%ec%96%b4-%eb%af%b8%eb%94%94%ec%96%b4%ea%b0%80-%ea%b8%80%eb%a1%9c%eb%b2%8c-%ec%bb%a4%eb%ae%a4%eb%8b%88%ec%bc%80%ec%9d%b4\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/a>, \uace0\uac1d\uc758 \uc815\ubcf4, \uc120\ud638\ub3c4 \ubc0f \uc0c1\ud638\uc791\uc6a9 \uae30\ub85d\uc774 \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uacf5\uc720\ub418\uc5b4 \uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc634\ub2c8\ucc44\ub110 \uc18c\ub9e4\uc5c5\uccb4 \uc608\uc2dc<\/h3>\n<p>\ub9ce\uc740 \uc120\ub3c4\uc801\uc778 \uc18c\ub9e4\uc5c5\uccb4\ub4e4\uc774 \ucc44\ud0dd\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/messengerbot.app\/ko\/%eb%b8%8c%eb%9e%9c%eb%93%9c%ec%9d%98-%eb%aa%a9%ec%86%8c%eb%a6%ac%eb%a5%bc-%ed%98%81%ec%8b%a0%ed%95%98%ea%b3%a0-ai-%ea%b8%b0%eb%b0%98-%ec%86%8c%ec%85%9c-%eb%af%b8%eb%94%94%ec%96%b4-%ec%b0%b8%ec%97%ac\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc744 \uac00\uc9c4 \uae30\uc5c5\uc740<\/a> \uace0\uac1d \ucc38\uc5ec\ub97c \uc99d\ub300\uc2dc\ud0a4\uace0 \ud310\ub9e4\ub97c \ucd09\uc9c4\ud558\uae30 \uc704\ud574. \uc608\ub97c \ub4e4\uc5b4, \uc720\uba85\ud55c \ubdf0\ud2f0 \uc18c\ub9e4\uc5c5\uccb4\uc778 \uc138\ud3ec\ub77c\ub294 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \ub9e4\uc7a5 \ud0a4\uc624\uc2a4\ud06c \ubc0f \uac00\uc0c1 \ucc29\uc6a9 \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc81c\ud488\uc744 \ud0d0\uc0c9\ud558\uace0, \uc704\uc2dc\ub9ac\uc2a4\ud2b8\ub97c \ub9cc\ub4e4\uace0, \uad6c\ub9e4\ub97c \ud558\uba70 \uac1c\uc778\ud654\ub41c \ucd94\ucc9c \ubc0f \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610 \ub2e4\ub978 \uc8fc\ubaa9\ud560 \ub9cc\ud55c <a href=\"https:\/\/messengerbot.app\/ko\/examples-of-omnichannel-retailers\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc634\ub2c8\ucc44\ub110 \uc18c\ub9e4\uc5c5\uccb4\uc758 \uc608<\/a> \ub294 \ub178\ub4dc\uc2a4\ud2b8\ub86c\uc785\ub2c8\ub2e4. \uc774 \uace0\uae09 \ubc31\ud654\uc810\uc740 \uc628\ub77c\uc778 \ubc0f \uc624\ud504\ub77c\uc778 \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d\uc774 \uc628\ub77c\uc778\uc5d0\uc11c \uc0c1\ud488\uc744 \ud0d0\uc0c9\ud558\uace0 \uad6c\ub9e4\ud55c \ud6c4 \ub9e4\uc7a5\uc5d0\uc11c \ud53d\uc5c5\ud558\uac70\ub098 \uac00\uc0c1 \uc2a4\ud0c0\uc77c\ub9c1 \uc608\uc57d\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub178\ub4dc\uc2a4\ud2b8\ub86c\uc758 \ucc57\ubd07\uacfc \uac00\uc0c1 \ube44\uc11c\ub294 \ub2e4\uc591\ud55c \uc811\uc810\uc5d0\uc11c \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uacfc \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ko\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/\" data-essbisPostTitle=\"Leveraging Omnichannel Chatbots for Seamless Customer Service\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, businesses are striving to deliver exceptional omnichannel customer experiences. Omnichannel chatbots have emerged as a game-changing solution, enabling seamless communication across multiple channels while ensuring consistent and personalized support. These intelligent virtual assistants leverage cutting-edge technologies to understand customer queries, provide instant responses, and seamlessly guide users through various touchpoints. [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252826,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/comments?post=252825"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252825\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media\/252826"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media?parent=252825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/categories?post=252825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/tags?post=252825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}