{"id":252833,"date":"2024-05-27T10:21:54","date_gmt":"2024-05-27T17:21:54","guid":{"rendered":"https:\/\/messengerbot.app\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/"},"modified":"2024-05-27T10:21:54","modified_gmt":"2024-05-27T17:21:54","slug":"%ec%95%84%ec%9d%b4%ec%a0%a0%ed%83%80%ec%9d%b8-%eb%b4%87-%eb%a7%88%ec%8a%a4%ed%84%b0%ed%95%98%ea%b8%b0-%ec%84%b8%ec%9d%bc%ec%a6%88%ed%8f%ac%ec%8a%a4%ec%9d%98-ai-%ea%b8%b0%eb%b0%98-%ec%b1%97%eb%b4%87","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/ko\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/","title":{"rendered":"\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub9c8\uc2a4\ud130\ud558\uae30: \uc2a4\ub9c8\ud2b8 \uace0\uac1d \ucc38\uc5ec\ub97c \uc704\ud55c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 AI \uae30\ubc18 \ucc57\ubd07"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/ko\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisposttitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbishovercontainer=\"\"><p>\uc624\ub298\ub0a0\uc758 \ube60\ub974\uac8c \ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac00\uace0\uc790 \ud558\ub294 \uae30\uc5c5\ub4e4\uc5d0\uac8c \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\ucca8\ub2e8 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc870\uc9c1\uc774 \uc778\uacf5\uc9c0\ub2a5(AI)\uacfc \ucc57\ubd07\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ucc38\uc5ec \uc804\ub7b5\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0dd\ud0dc\uacc4\uc640 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uae30\uc5c5\uc774 \uc989\uac01\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uc6cc\ud06c\ud50c\ub85c\ub97c \uac04\uc18c\ud654\ud558\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ub300\ud654\ud615 AI\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ubc1c\ud718\ud558\uc5ec \uace0\uac1d\uc744 \uae30\uc058\uac8c \ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\ub294 \uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \uc790\ub3d9\ud654\ud558\uac70\ub098 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uac70\ub098 \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \ud1b5\ucc30\uc744 \uc5bb\uace0\uc790 \ud558\ub4e0, \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ub9c8\uc2a4\ud130\ud558\ub294 \uac83\uc740 \ubbf8\ub798 \uc9c0\ud5a5\uc801\uc778 \uae30\uc5c5\uc5d0 \uc788\uc5b4 \uac8c\uc784 \uccb4\uc778\uc800\uc785\ub2c8\ub2e4.<\/p>\n<h1>1. \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \ubb34\ub8cc\uc778\uac00\uc694?<\/h1>\n<h2>1.1 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uac00\uaca9 \ubc0f \ub77c\uc774\uc120\uc2a4 \uc635\uc158<\/h2>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \uac15\ub825\ud55c \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uc644\uc804\ud788 \ubb34\ub8cc\ub294 \uc544\ub2c8\uc9c0\ub9cc \ud2b9\uc815 \uc138\uc77c\uc988\ud3ec\uc2a4 \ub77c\uc774\uc120\uc2a4\uc758 \uc77c\ubd80\ub85c \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc73c\ub85c, \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/einstein-bots\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ubb34\uc81c\ud55c \uc5d0\ub514\uc158<\/a> \uadf8\ub9ac\uace0 <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \ucc38\uc5ec \uc0ac\uc6a9\uc790 \ub77c\uc774\uc120\uc2a4<\/a>. \uac01 \ub77c\uc774\uc120\uc2a4\ub294 \ucd94\uac00 \ube44\uc6a9 \uc5c6\uc774 \ub9e4\ub2ec 25\uac1c\uc758 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \ud3ec\ud568\ub41c \uc6d4 25\ud68c \ub300\ud654 \uc774\uc0c1\uc744 \uc694\uad6c\ud558\ub294 \uacbd\uc6b0, \uad6c\ub9e4\ud574\uc57c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654 \ucd94\uac00 \ub77c\uc774\uc120\uc2a4<\/a> Salesforce\uc5d0\uc11c. \uc774 \ucd94\uac00 \ub77c\uc774\uc120\uc2a4\ub294 \ucd1d \ub300\ud654 \uc218\uac00 \uc544\ub2c8\ub77c \uc6d4\uac04 \ud65c\uc131 \ub300\ud654 \uc218\uc5d0 \ub530\ub77c \uac00\uaca9\uc774 \ucc45\uc815\ub429\ub2c8\ub2e4.<\/p>\n<p>Salesforce\uc758 \uac00\uaca9 \ubaa8\ub378\uc5d0 \ub530\ub974\uba74, \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654 \ucd94\uac00 \ub77c\uc774\uc120\uc2a4\ub294 25,000\ud68c \ub300\ud654\uc5d0 \ub300\ud574 \uc6d4 $50\ubd80\ud130 \uc2dc\uc791\ud569\ub2c8\ub2e4. \uc774 \uac00\uaca9 \uad6c\uc870\ub294 \ube44\uc988\ub2c8\uc2a4\uac00 \ud544\uc694\uc5d0 \ub530\ub77c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc0ac\uc6a9\ub7c9\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uba70, \ub77c\uc774\uc120\uc2a4\ub2f9 \ud3ec\ud568\ub41c 25\ud68c\ub97c \ucd08\uacfc\ud558\ub294 \ucd94\uac00 \ub300\ud654\uc5d0 \ub300\ud574\uc11c\ub9cc \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<h2>1.2 \ubb34\ub8cc vs \uc720\ub8cc \uc544\uc778\uc288\ud0c0\uc778 \ubd07: \uae30\ub2a5 \ubc0f \uc81c\ud55c \uc0ac\ud56d<\/h2>\n<p>\uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ubb34\uc81c\ud55c \ubc0f \ub514\uc9c0\ud138 \ucc38\uc5ec \ub77c\uc774\uc120\uc2a4 \ub0b4\uc758 \ud3ec\ud568\ub41c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654\ub294 \ubb34\ub8cc\uc774\uc9c0\ub9cc, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_limitations.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\uc81c\ud55c \uc0ac\ud56d<\/a> \uc774 \ubb34\ub8cc \ub300\ud654\uc758 \uae30\ub2a5\uc5d0 \ub300\ud55c \uba87 \uac00\uc9c0 \uc81c\ud55c \uc0ac\ud56d\uc774 \uc788\ub2e4\ub294 \uc810\uc5d0 \uc720\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ubb34\ub8cc \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654\ub294 \ub370\uc774\ud130\ubca0\uc774\uc2a4\ub098 \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uac19\uc740 \uc678\ubd80 \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569\uc744 \uc9c0\uc6d0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc678\ubd80 \uc2dc\uc2a4\ud15c \ud1b5\ud569\uacfc \uac19\uc740 \uace0\uae09 \uae30\ub2a5\uc744 \uc7a0\uae08 \ud574\uc81c\ud558\ub824\uba74, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\uc720\ub8cc \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654 \ucd94\uac00 \ub77c\uc774\uc120\uc2a4<\/a> \uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\ub8cc \ub77c\uc774\uc120\uc2a4\ub294 \ub2e4\uad6d\uc5b4 \uc9c0\uc6d0, \uace0\uae09 \ubd84\uc11d \ubc0f Salesforce\uc758 \uc6b0\uc120 \uc9c0\uc6d0\uacfc \uac19\uc740 \ucd94\uac00 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc811\uadfc\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc544\ub2c8\uc694, \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc644\uc804\ud788 \ubb34\ub8cc\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ub4e4\uc740 Salesforce Service Cloud Unlimited Edition \ubc0f Digital Engagement \uc0ac\uc6a9\uc790 \ub77c\uc774\uc120\uc2a4\uc5d0 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, \uac01 \ub77c\uc774\uc120\uc2a4\ub294 \uc6d4 25\uac1c\uc758 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud3ec\ud568\ub41c \uc6d4 25\uac1c \uc774\uc0c1\uc758 \ucd94\uac00 \ub300\ud654\ub97c \uc6d0\ud558\uc2dc\uba74 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub300\ud654 \ucd94\uac00 \ub77c\uc774\uc120\uc2a4\ub97c \uad6c\ub9e4\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172117.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uc5b4\ub5bb\uac8c \ud65c\uc131\ud654\ud558\ub098\uc694?<\/h2>\n<p>Salesforce\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ud65c\uc131\ud654\ud558\ub294 \uac83\uc740 <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc138\uc77c\uc988\ud3ec\uc2a4<\/a> \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uac04\ub2e8\ud55c \uacfc\uc815\uc785\ub2c8\ub2e4. \uc2dc\uc791\ud558\ub824\uba74 <a href=\"https:\/\/help.salesforce.com\/articleView?id=einstein_bot_setup.htm&#038;type=5\" target=\"_blank\" rel=\"noopener noreferrer\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07<\/a>, \ub2e4\uc74c \ub2e8\uacc4\ub97c \ub530\ub974\uc138\uc694:<\/p>\n<h3>Salesforce\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc124\uc815\ud558\uae30 2.1<\/h3>\n<ol>\n<li>\uba3c\uc800, Salesforce Live Agent\ub97c \ud65c\uc131\ud654\ud558\uace0 Salesforce \uc870\uc9c1 \ub0b4\uc5d0\uc11c \ucc44\ud305 \ubc0f \uba54\uc2dc\uc9d5 \uae30\ub2a5\uc744 \uc124\uc815\ud588\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/li>\n<li>\uc124\uc815\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc139\uc158\uc73c\ub85c \uc774\ub3d9\ud558\uc5ec \u201c\ud65c\uc131\ud654\u201d\ub97c \ud074\ub9ad\ud558\uc5ec \uae30\ub2a5\uc744 \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc124\uc815 \ud398\uc774\uc9c0\ub97c \uc0dd\uc131\ud558\uace0, \ubd07\uc774 \uc791\ub3d9\ud560 \uc5b8\uc5b4, \ub300\ud654 \uc2dc\uac04 \ucd08\uacfc \ubc0f \uad00\ub828\ub41c \ub77c\uc774\ube0c \uc5d0\uc774\uc804\ud2b8 \ubc30\ud3ec\uc640 \uac19\uc740 \uc138\ubd80 \uc815\ubcf4\ub97c \uc9c0\uc815\ud569\ub2c8\ub2e4.<\/li>\n<li>\ucc44\ud305 \uae30\ub85d\uc744 \ubd84\uc11d\ud558\uac70\ub098 \uc774\ud574\uad00\uacc4\uc790\ub85c\ubd80\ud130 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \uc218\uc9d1\ud558\uc5ec \ubd07\uc774 \ucc98\ub9ac\ud574\uc57c \ud560 \uc8fc\uc694 \ubb38\uc758 \uc0ac\ud56d\uc774\ub098 \uc758\ub3c4\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc2dd\ubcc4\ub41c \uc758\ub3c4\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uba54\ub274 \uc635\uc158\uacfc \ud574\ub2f9 \ub300\ud654 \ud750\ub984\uc744 \uc815\uc758\ud558\uc5ec \ubd07\uc774 \uc77c\ubc18 \uace0\uac1d \ubb38\uc758\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0d8\ud50c \ubc1c\ud654\ub97c \uc81c\uacf5\ud558\uace0 \uc2dd\ubcc4\ub41c \uc758\ub3c4\uc5d0 \ub530\ub77c \uc801\uc808\ud55c \uc751\ub2f5\uc774\ub098 \ud589\ub3d9\uc744 \uad6c\uc131\ud558\uc5ec \ubd07\uc744 \ud6c8\ub828\ud558\uc138\uc694.<\/li>\n<li>\ub300\ud654\ub97c \uc2dc\ubbac\ub808\uc774\uc158\ud558\uace0 \ud544\uc694\uc5d0 \ub530\ub77c \uc124\uc815\uc744 \uc870\uc815\ud558\uc5ec \ubd07\uc758 \uc131\ub2a5\uc744 \ud14c\uc2a4\ud2b8\ud558\uace0 \uac1c\uc120\ud558\uc138\uc694.<\/li>\n<li>\ubd07\uc758 \uc131\ub2a5\uc5d0 \ub9cc\uc871\ud558\uba74, \ub77c\uc774\ube0c \uc5d0\uc774\uc804\ud2b8 \ucc44\ud305 \uc138\uc158\uc5d0\uc11c \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \uac8c\uc2dc\ud558\uc138\uc694.<\/li>\n<\/ol>\n<p>\uc774 \ub2e8\uacc4\ub97c \ub530\ub974\uba74, <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/einstein-bots\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07<\/a> Salesforce \ud658\uacbd\uc5d0 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\ud558\uace0 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\ub294 \ub300\ud654\ud615 AI\uc758 \ud798\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>2.2 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ud2b8\ub808\uc77c\ud5e4\ub4dc: \uc2e4\uc2b5 \ud559\uc2b5<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc5d0 \ub300\ud55c \uc774\ud574\uc640 \uc219\ub828\ub3c4\ub97c \ub354\uc6b1 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574, <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ud2b8\ub808\uc77c\ud5e4\ub4dc<\/a> \ubaa8\ub4c8\uc744 \ud0d0\uc0c9\ud558\ub294 \uac83\uc744 \uace0\ub824\ud558\uc138\uc694. \uc774\ub7ec\ud55c \ub300\ud654\ud615 \uc2e4\uc2b5 \ud559\uc2b5 \uc790\ub8cc\ub294 Salesforce \uc0dd\ud0dc\uacc4 \ub0b4\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uad6c\ucd95\ud558\uace0 \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud55c \uadc0\uc911\ud55c \ud1b5\ucc30\uacfc \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud2b8\ub808\uc77c\ud5e4\ub4dc, \uac1c\ubc1c\uc790 \uac00\uc774\ub4dc \ubc0f \ucee4\ubba4\ub2c8\ud2f0 \ud3ec\ub7fc\uacfc \uac19\uc740 \uc0b0\uc5c5 \uc790\uc6d0\uc744 \ud65c\uc6a9\ud558\uba74 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \uc774\ud574\ub97c \uc5bb\uace0 \ub300\ud654\ud615 AI \uae30\uc220\uc758 \ucd5c\uc2e0 \ubc1c\uc804 \uc0ac\ud56d\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \ub300\ud654\ud615 AI\uc758 \ucc44\ud0dd \ubc0f \uc601\ud5a5\uc5d0 \ub300\ud55c \uad00\ub828 \uc5f0\uad6c\ub098 \ud1b5\uacc4\ub97c \uc778\uc6a9\ud558\uba74 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uc6b4\uc601\uc5d0 \ud1b5\ud569\ud558\ub294 \uc911\uc694\uc131\uc744 \ub354\uc6b1 \ub4b7\ubc1b\uce68\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>3. \uc544\uc778\uc288\ud0c0\uc778 \ucc57\ubd07\uc758 \ube44\uc6a9\uc740 \uc5bc\ub9c8\uc778\uac00\uc694?<\/h3>\n<h4>3.1 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uac00\uaca9 \uacc4\ud68d \ubc0f \ud328\ud0a4\uc9c0<\/h4>\n<p>Salesforce\uc758 \uc544\uc778\uc288\ud0c0\uc778 \ucc57\ubd07 \ube44\uc6a9\uc740 \uadc0\ud558\uc758 \uc870\uc9c1\uc758 \ud544\uc694\uc640 \uc694\uad6c\ud558\ub294 \ud2b9\uc815 \uae30\ub2a5\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4. Salesforce\ub294 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uacc4\ud68d\uacfc \ucd94\uac00 \uae30\ub2a5\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\ud55c \uac00\uaca9 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\ubcf8\uc801\uc73c\ub85c \uc544\uc778\uc288\ud0c0\uc778 \ucc57\ubd07\uc740 <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">Salesforce \ub514\uc9c0\ud138 \ucc38\uc5ec \uacc4\ud68d<\/a>,\uc758 \uc77c\ubd80\ub85c \uc81c\uacf5\ub418\uba70, \uc0ac\uc6a9\uc790\ub2f9 \uc6d4 $75\uc758 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud569\ub2c8\ub2e4. \uc774 \uacc4\ud68d\uc5d0\ub294 \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uba54\uc2dc\uc9d5, \ub77c\uc774\ube0c \ucc44\ud305 \uae30\ub2a5, \uac15\ub825\ud55c \uc544\uc778\uc288\ud0c0\uc778 AI \uae30\ubc18 \ucc57\ubd07 \uae30\ub2a5\uacfc \uac19\uc740 \ud544\uc218 \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \ub514\uc9c0\ud138 \ucc38\uc5ec \uacc4\ud68d\uc740 \uc2dc\uc791\uc810\uc5d0 \ubd88\uacfc\ud558\ub2e4\ub294 \uc810\uc5d0 \uc720\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. Salesforce\ub294 \uc544\uc778\uc288\ud0c0\uc778 \ucc57\ubd07\uc758 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uadc0\ud558\uc758 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub354 \uc798 \ub9de\ucd9c \uc218 \uc788\ub294 \ub2e4\uc591\ud55c \ucd94\uac00 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758 \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd94\uac00 \uae30\ub2a5 \ubc0f \uc11c\ube44\uc2a4\ub294 \uae30\ubcf8 \uacc4\ud68d \uc678\uc5d0 \ucd94\uac00 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ucc57\ubd07\uc744 \ud0c0\uc0ac \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud558\uac70\ub098 \ub192\uc740 \uc0c1\ud638\uc791\uc6a9 \ubcfc\ub968\uc744 \ucc98\ub9ac\ud558\ub3c4\ub85d \ud655\uc7a5\ud574\uc57c \ud558\ub294 \uacbd\uc6b0 \ucd94\uac00 \ub77c\uc774\uc13c\uc2a4\ub098 \uc11c\ube44\uc2a4\ub97c \uad6c\ub9e4\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\ub2a5\uc774 \ud544\uc694\ud558\uac70\ub098 \uc0ac\uc6a9\uc790 \uc815\uc758 \uae30\uacc4 \ud559\uc2b5 \ubaa8\ub378\uc744 \ud1b5\ud569\ud558\uace0\uc790 \ud558\ub294 \uacbd\uc6b0 \ucd94\uac00 \uc694\uae08\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4>3.2 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uc544\uc778\uc288\ud0c0\uc778 \ucc57\ubd07 \ube44\uc6a9 \uacc4\uc0b0\ud558\uae30<\/h4>\n<p>\ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c Einstein ChatBot\uc758 \uc815\ud655\ud55c \ube44\uc6a9\uc744 \uacb0\uc815\ud558\uae30 \uc704\ud574\uc11c\ub294 Salesforce \ub2f4\ub2f9\uc790\uc640 \uc0c1\ub2f4\ud558\uace0 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ub2e4\uc591\ud55c \uac00\uaca9 \uc635\uc158, \ucd94\uac00 \uae30\ub2a5 \ubc0f \ub9de\ucda4\ud654 \uac00\ub2a5\uc131\uc744 \uc548\ub0b4\ud558\uc5ec \ud22c\uc790\uc5d0 \ub300\ud55c \ucd5c\ub300 \uac00\uce58\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc810\uc740 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a>, \uc120\ub3c4\uc801\uc778 \uc0dd\uc131 AI \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4\uac00 \uacbd\uc7c1\ub825 \uc788\ub294 \uac00\uaca9\uacfc \uace0\uae09 \uae30\ub2a5\uc744 \uac16\ucd98 \ub300\uc548 AI \ucc57\ubd07 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc758 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\ub2e4\uad6d\uc5b4 AI \ucc44\ud305 \ub3c4\uc6b0\ubbf8<\/a> \ub294 \ub9de\ucda4\ud615 \ubc0f \ud655\uc7a5 \uac00\ub2a5\ud55c \ucc57\ubd07 \uc194\ub8e8\uc158\uc744 \ucc3e\ub294 \uae30\uc5c5\uc5d0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc635\uc158\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uad81\uadf9\uc801\uc73c\ub85c Einstein ChatBot\uc758 \ube44\uc6a9\uc740 \uc0ac\uc6a9\uc790 \uc218, \ud544\uc694\ud55c \uae30\ub2a5, \uc0c1\ud638\uc791\uc6a9\uc758 \uc591 \ubc0f \ud544\uc694\ud55c \ub9de\ucda4\ud654 \uc218\uc900\uacfc \uac19\uc740 \uc694\uc778\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \uc2e0\uc911\ud558\uac8c \ud3c9\uac00\ud558\uace0 \ub2e4\uc591\ud55c \uac00\uaca9 \uc635\uc158\uc744 \ud0d0\uc0c9\ud568\uc73c\ub85c\uc368 AI \uae30\ubc18 \ucc57\ubd07 \uae30\uc220\uc5d0 \ub300\ud55c \ud22c\uc790\uc5d0\uc11c \ucd5c\ub300 \uac00\uce58\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>4. Einstein \ubd07\uc744 \uc5b4\ub5bb\uac8c \ud6c8\ub828\ud558\ub098\uc694?<\/h2>\n<h3>4.1 Einstein \ubd07 \ud6c8\ub828 \uacfc\uc815<\/h3>\n<p>\uc815\ud655\ud558\uace0 \uc9c0\ub2a5\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc694\ud569\ub2c8\ub2e4. \ud6c8\ub828 \uacfc\uc815\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec \ubd07\uc774 \uc0ac\uc6a9\uc790 \uc785\ub825\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud558\ub294 \ubc29\ubc95\uc744 \uac00\ub974\uce58\ub294 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 Einstein \ubd07\uc744 \ud6c8\ub828\ud558\ub294 \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc\uc785\ub2c8\ub2e4: <a href=\"https:\/\/messengerbot.app\/ko\/%eb%a9%94%ec%8b%a0%ec%a0%80-%eb%b4%87%ec%9d%84-%ec%82%ac%ec%9a%a9%ed%95%98%ec%97%ac-10%eb%b6%84-%ec%9d%b4%eb%82%b4%ec%97%90-%ec%b2%ab-%eb%b2%88%ec%a7%b8-ai-%ec%b1%97%eb%b4%87%ec%9d%84-%ec%84%a4\/\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07<\/a> \uc815\ud655\ud558\uace0 \uc9c0\ub2a5\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc911\uc694\ud569\ub2c8\ub2e4. \uad50\uc721 \uacfc\uc815\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 \uae30\uacc4 \ud559\uc2b5\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uc5ec \ubd07\uc774 \uc0ac\uc6a9\uc790 \uc785\ub825\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud558\ub294 \ubc29\ubc95\uc744 \uac00\ub974\uce58\ub294 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc740 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uad50\uc721\ud558\ub294 \ub2e8\uacc4\ubcc4 \uac00\uc774\ub4dc\uc785\ub2c8\ub2e4:<\/p>\n<ol>\n<li>\uc811\uc18d\ud558\uc5ec <a href=\"https:\/\/messengerbot.app\/ko\/#features\">\uc544\uc778\uc288\ud0c0\uc778 \ud50c\ub7ab\ud3fc<\/a> Salesforce \uc124\uc815 \uba54\ub274\uc5d0\uc11c \ube60\ub978 \ucc3e\uae30 \uc0c1\uc790\uc5d0 \u201c\uc544\uc778\uc288\ud0c0\uc778 \ubd07\u201d\uc744 \uac80\uc0c9\ud558\uc5ec \ucc3e\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc0ac\uc6a9 \uac00\ub2a5\ud55c \ubd07 \ubaa9\ub85d\uc5d0\uc11c \uc0dd\uc131\ud55c \ubd07\uc744 \uc120\ud0dd\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubd07 \ube4c\ub354 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ub4dc\ub86d\ub2e4\uc6b4 \uba54\ub274 \uc544\ub798\uc758 \ubaa8\ub378 \uad00\ub9ac \uc139\uc158\uc73c\ub85c \uc774\ub3d9\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubd07 \ud6c8\ub828 \ud0ed\uc5d0\uc11c \u201c\ubaa8\ub378 \uad6c\ucd95\u201d \ubc84\ud2bc\uc744 \ud074\ub9ad\ud558\uace0 \ud6c8\ub828 \ud504\ub85c\uc138\uc2a4\uac00 \uc644\ub8cc\ub420 \ub54c\uae4c\uc9c0 \uba87 \ubd84 \uae30\ub2e4\ub9bd\ub2c8\ub2e4.<\/li>\n<li>\uc81c\uacf5\ub41c \ud14c\uc2a4\ud2b8 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubd07\uc744 \ucca0\uc800\ud788 \ud14c\uc2a4\ud2b8\ud558\uc5ec \ucd5c\uc801\uc758 \uc131\ub2a5\uc744 \ubcf4\uc7a5\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/li>\n<\/ol>\n<p>\ub610\ud55c, \ubd07\uc758 \uc774\ud574\ub825\uacfc \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \ub2e4\uc74c NLP \uae30\uc220\uc744 \ud1b5\ud569\ud558\ub294 \uac83\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624:<\/p>\n<ol start=\"6\">\n<li>\uc758\ub3c4 \ubd84\ub958\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \uc758\ub3c4\ub41c \ud589\ub3d9\uc774\ub098 \ucffc\ub9ac\ub97c \uc815\ud655\ud558\uac8c \uc2dd\ubcc4\ud569\ub2c8\ub2e4 (Arora et al., 2020).<\/li>\n<li>\uc5d4\ud2f0\ud2f0 \ucd94\ucd9c\uc744 \uad6c\ud604\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc785\ub825\uc5d0\uc11c \uc774\ub984, \ub0a0\uc9dc \ubc0f \uc704\uce58\uc640 \uac19\uc740 \uad00\ub828 \uc815\ubcf4\ub97c \uc778\uc2dd\ud558\uace0 \ucd94\ucd9c\ud569\ub2c8\ub2e4 (Arora et al., 2020).<\/li>\n<li>\uac10\uc815 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \uac10\uc815 \uc0c1\ud0dc\ub97c \uce21\uc815\ud558\uace0 \uadf8\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uc870\uc815\ud569\ub2c8\ub2e4 (Arora et al., 2020).<\/li>\n<li>\uc0c8\ub85c\uc6b4 \ub300\ud654 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubd07 \ubaa8\ub378\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc7ac\uad50\uc721\ud558\uace0 \ubbf8\uc138 \uc870\uc815\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc815\ud655\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4 (Canongia et al., 2021).<\/li>\n<li>\uadc0\ud558\uc758 \ubd07\uc744 \ud1b5\ud569\ud558\uc5ec <a href=\"https:\/\/messengerbot.app\/ko\/%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90-%ed%98%81%ec%8b%a0-%ec%b5%9c%ea%b3%a0%ec%9d%98-ai-%ec%b1%97%eb%b4%87-%eb%b0%8f-%eb%8c%80%ed%99%94%ed%98%95-ai-%ec%82%ac%eb%a1%80-%ea%b3%b5%ea%b0%9c\/\">Salesforce \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc<\/a> \uc6d0\ud65c\ud55c \uace0\uac1d \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc704\ud574 (Salesforce, 2023).<\/li>\n<\/ol>\n<h3>4.2 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uad50\uc721\uc744 \uc704\ud55c \ubaa8\ubc94 \uc0ac\ub840<\/h3>\n<p>\ucd5c\uc801\uc758 \uc131\ub2a5\uacfc \uc0ac\uc6a9\uc790 \ub9cc\uc871\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uad50\uc721 \uc2dc \ub2e4\uc74c\uc758 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uace0\ub824\ud558\uc138\uc694:<\/p>\n<ul>\n<li>\uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud558\uae30 \uc704\ud574 \ud3ec\ud568\ub960, \uc790\ub3d9\ud654\uc728 \ubc0f \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uacfc \uac19\uc740 \ubd07 \uc131\ub2a5 \uc9c0\ud45c\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694 (IBM, 2022).<\/li>\n<li>\ubd07\uc758 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud574 \ub300\ud654\ud615 AI \ubc0f NLP\uc758 \ucd5c\uc2e0 \ubc1c\uc804 \uc0ac\ud56d\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\uc138\uc694 (Google AI, 2023).<\/li>\n<li>\uc815\ud655\ud558\uace0 \ucd5c\uc2e0\uc758 \uc751\ub2f5\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \ucd5c\uc2e0 \uc81c\ud488 \uc815\ubcf4, \uc815\ucc45 \ubc0f FAQ\ub85c \ubd07\uc758 \uc9c0\uc2dd \uae30\ubc18\uc744 \uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uace0 \uc5c5\ub370\uc774\ud2b8\ud558\uc138\uc694.<\/li>\n<li>\ubb34\ub8cc AI \ubd07\uc744 \ud65c\uc6a9\ud558\uc5ec <a href=\"https:\/\/messengerbot.app\/ko\/%eb%a9%94%ec%8b%a0%ec%a0%80-%eb%b4%87-%ed%8a%9c%ed%86%a0%eb%a6%ac%ec%96%bc\/\">\uad50\uc721 \uc790\ub8cc<\/a> \ubc0f Salesforce Trailhead\uc758 \ubaa8\ubc94 \uc0ac\ub840\ub97c \ud1b5\ud574 \ubd07\uc758 \uc131\ub2a5\uc744 \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/li>\n<li>\uc8fc\uc81c \uc804\ubb38\uac00 \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc640 \ud611\ub825\ud558\uc5ec \uad50\uc721 \ubc0f \ubbf8\uc138 \uc870\uc815\uc744 \uc704\ud55c \uc2e4\uc81c \ub300\ud654 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc138\uc694.<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \ubaa8\ubc94 \uc0ac\ub840\ub97c \ub530\ub974\uace0 Einstein Bot\uc758 \uad50\uc721\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud558\uace0 \uc9c0\ub2a5\uc801\uc774\uba70 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172143.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>5. \ubd07\uc744 \uc0ac\uc6a9\ud558\ub294 \uac83\uc774 \ubd88\ubc95\uc778\uac00\uc694?<\/h2>\n<h3>5.1 Einstein Bots \uc0ac\uc6a9\uc5d0 \ub300\ud55c \ubc95\uc801 \uace0\ub824\uc0ac\ud56d<\/h3>\n<p>\ubd07 \uc0ac\uc6a9\uc758 \ud569\ubc95\uc131\uc740 <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07<\/a> \uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">\uc138\uc77c\uc988\ud3ec\uc2a4<\/a> \ubc30\uce58\uc758 \ub9e5\ub77d\uacfc \ubaa9\uc801\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \ubc95\uc801\uc73c\ub85c \ud5c8\uc6a9\ub418\ub294 \ubd07\uc758 \uc815\ub2f9\ud55c \uc0ac\uc6a9 \uc0ac\ub840\uac00 \uc788\uc9c0\ub9cc, \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uad00\ub828 \ubc95\uc801 \ud504\ub808\uc784\uc6cc\ud06c\uc640 \uaddc\uc815\uc744 \uc774\ud574\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc77c\ubc18\uc801\uc73c\ub85c \uc545\uc758\uc801\uc774\uac70\ub098 \uc0ac\uae30\uc801\uc778 \ud65c\ub3d9, \uc608\ub97c \ub4e4\uc5b4 \uc545\uc131 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud655\uc0b0, \uc0ac\uc774\ubc84 \uacf5\uaca9 \uc2dc\uc791 \ub610\ub294 \uad11\uace0 \uc0ac\uae30\uc5d0 \ucc38\uc5ec\ud558\ub294 \ub4f1\uc758 \ubaa9\uc801\uc73c\ub85c \ubd07\uc744 \uc0ac\uc6a9\ud558\ub294 \uac83\uc740 \ub300\ubd80\ubd84\uc758 \uad00\ud560\uad8c\uc5d0\uc11c \ubd88\ubc95\uc785\ub2c8\ub2e4. \ub9ce\uc740 \uad6d\uac00\uc5d0\uc11c \ubd07 \uc0ac\uc6a9\uc744 \uaddc\uc81c\ud558\uace0 \ubd07 \uad00\ub828 \uc0ac\uae30\ub97c \ubc29\uc9c0\ud558\uae30 \uc704\ud574 \ud2b9\uc815 \ubc95\ub960\uc744 \uc81c\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ubbf8\uad6d\uc5d0\ub294 \ucef4\ud4e8\ud130 \uc0ac\uae30 \ubc0f \ub0a8\uc6a9 \ubc95(CFAA)\uc774 \uc788\uc5b4 \ucef4\ud4e8\ud130 \uc2dc\uc2a4\ud15c \ubc0f \ub124\ud2b8\uc6cc\ud06c\uc5d0 \ub300\ud55c \ubb34\ub2e8 \uc811\uadfc\uc744 \uae08\uc9c0\ud569\ub2c8\ub2e4. \uc720\ub7fd \uc5f0\ud569\uc758 \uc77c\ubc18 \ub370\uc774\ud130 \ubcf4\ud638 \uaddc\uc815(GDPR) \ub610\ud55c \ubd07 \ubc0f \uc790\ub3d9\ud654\ub41c \uc758\uc0ac \uacb0\uc815 \uc2dc\uc2a4\ud15c\uc758 \uc0ac\uc6a9\uc744 \ub2e4\ub8e8\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubd07\uc774 \uc791\ub3d9\ud560 \uc6f9\uc0ac\uc774\ud2b8\ub098 \ud50c\ub7ab\ud3fc\uc758 \uc11c\ube44\uc2a4 \uc57d\uad00 \ubc0f \uc815\ucc45\uc744 \uac80\ud1a0\ud558\ub294 \uac83\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc6f9\uc0ac\uc774\ud2b8\ub294 \ucf58\ud150\uce20 \uc2a4\ud06c\ub798\ud551, \uc2a4\ud338 \ud65c\ub3d9 \ucc38\uc5ec \ub610\ub294 \uacfc\ub3c4\ud55c \uc694\uccad\uc73c\ub85c \uc11c\ubc84\ub97c \uc555\ub3c4\ud558\ub294 \ubd07 \uc0ac\uc6a9\uc744 \uba85\uc2dc\uc801\uc73c\ub85c \uae08\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ucc45\uc744 \uc704\ubc18\ud558\uba74 \ubbfc\uc0ac \uc18c\uc1a1\uc774\ub098 \ud615\uc0ac \uace0\ubc1c\uacfc \uac19\uc740 \ubc95\uc801 \uacb0\uacfc\ub97c \ucd08\ub798\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>5.2 \ucc45\uc784 \uc788\ub294 \ubd07 \uc0ac\uc6a9 \ubc0f \uc724\ub9ac\uc801 \uc9c0\uce68<\/h3>\n<p>\ud2b9\uc815 \ubaa9\uc801\uc744 \uc704\ud55c \ubd07 \uc0ac\uc6a9\uc740 \uc0b0\uc5c5\ubcc4 \uaddc\uc81c\uc758 \uc801\uc6a9\uc744 \ubc1b\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uae08\uc735 \ubd80\ubb38\uc5d0\uc11c\ub294 \uace0\ube48\ub3c4 \uac70\ub798\uc5d0 \uc0ac\uc6a9\ub418\ub294 \ubd07\uc774 \uacf5\uc815\ud55c \uc2dc\uc7a5 \uad00\ud589\uc744 \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \uc99d\uad8c \uac70\ub798 \uc704\uc6d0\ud68c(SEC)\uc640 \uac19\uc740 \uae30\uad00\uc5d0 \uc758\ud574 \uaddc\uc81c\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uae30 \uc704\ud574, \ubd07\uc744 \ubc30\ud3ec\ud558\uae30 \uc804\uc5d0 \ubc95\ub960 \uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\ud558\uace0 \uad00\ub828 \ubc95\ub960 \ubc0f \uaddc\uc815\uc744 \uac80\ud1a0\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \uac80\uc0c9 \uc5d4\uc9c4\uc744 \uc704\ud55c \uc6f9 \ud06c\ub864\ub9c1, \uc790\ub3d9\ud654\ub41c \ud14c\uc2a4\ud2b8 \ub610\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ucc57\ubd07\uacfc \uac19\uc740 \uc815\ub2f9\ud55c \uc0ac\uc6a9 \uc0ac\ub840\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ucc45\uc784\uac10 \uc788\uac8c \uc218\ud589\ub418\uace0 \uc801\uc6a9 \uac00\ub2a5\ud55c \ubc95\ub960 \ubc0f \uc815\ucc45\uc5d0 \ub530\ub77c \uc774\ub8e8\uc5b4\uc9c8 \ub54c \ud5c8\uc6a9\ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07<\/a>, \ucc45\uc784 \uc788\ub294 \ubd07 \uc0ac\uc6a9\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubd07\uc744 \uc0ac\uc6a9\ud560 \ub54c \uc724\ub9ac\uc801 \uc9c0\uce68\uc744 \ub530\ub974\ub294 \uac83\ub3c4 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ubd07 \uc0ac\uc6a9\uc5d0 \ub300\ud55c \ud22c\uba85\uc131 \uc720\uc9c0, \uc0ac\uc6a9\uc790 \uac1c\uc778 \uc815\ubcf4 \uc874\uc911 \ubc0f \uae30\ub9cc\uc801\uc778 \uad00\ud589 \ud53c\ud558\uae30\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a>, \uc0dd\uc131 AI \uc194\ub8e8\uc158\uc758 \uc120\ub3c4\uc801\uc778 \uc81c\uacf5\uc5c5\uccb4\ub294 \uadf8\ub4e4\uc758 <a href=\"https:\/\/brainpod.ai\/brain-pod-ai-help-center\/\" target=\"_blank\" rel=\"noopener\">\ubb38\uc11c<\/a> \uadf8\ub9ac\uace0 <a href=\"https:\/\/brainpod.ai\/whitelabel-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\ud654\uc774\ud2b8\ub77c\ubca8 \ud504\ub85c\uadf8\ub7a8<\/a>.<\/p>\n<h2>6.1 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840<\/h2>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 Salesforce\uc758 \ucd5c\ucca8\ub2e8 AI \uae30\uc220\ub85c, \uae30\uc5c5\uc774 \uace0\uac1d, \uc9c1\uc6d0 \ubc0f \ud30c\ud2b8\ub108\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uae09 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP) \ubc0f \uc790\uc5f0\uc5b4 \uc774\ud574(NLU) \uae30\ub2a5\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \ub300\ud654\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub294 \uc6f9\uc0ac\uc774\ud2b8, \uba54\uc2dc\uc9d5 \uc571 \ubc0f \uc74c\uc131 \ube44\uc11c \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc778\uac04\uacfc \uc720\uc0ac\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ud1b5\ud574 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c \ub2e4\uc591\ud55c \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uae30\ubc18 \ucc57\ubd07\uc758 \uc8fc\uc694 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4:<\/p>\n<h3>\uace0\uac1d \uc11c\ube44\uc2a4<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \uc8fc\uc694 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc911 \ud558\ub098\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\ud615 \ubd07\uc740 \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0, \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70, \uc81c\ud488 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc785\ub2c8\ub2e4. NLP \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ub300\ud654\uc2dd\uc73c\ub85c \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud560 \uc218 \uc788\uc5b4 \uace0\uac1d\uc5d0\uac8c \uc6d0\ud65c\ud558\uace0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\ub9ac\ub4dc \uc0dd\uc131<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \ub9ac\ub4dc \uc0dd\uc131, \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\uc640\uc758 \uc0c1\ud638\uc791\uc6a9, \ub9ac\ub4dc \ucea1\ucc98 \ubc0f \uc790\uaca9 \ubd80\uc5ec, \uad00\ub828 \uc815\ubcf4 \uc218\uc9d1\uc744 \uc704\ud55c \uac15\ub825\ud55c \ub3c4\uad6c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa9\ud45c \uc9c8\ubb38\uc744 \ud558\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368, \uc774\ub7ec\ud55c \ubd07\uc740 \uc7a0\uc7ac \uace0\uac1d\uc744 \ud310\ub9e4 \ud37c\ub110\uc744 \ud1b5\ud574 \ud6a8\uacfc\uc801\uc73c\ub85c \uc548\ub0b4\ud558\uace0 \uc790\uaca9\uc744 \uac16\ucd98 \ub9ac\ub4dc\ub97c \uc801\uc808\ud55c \uc601\uc5c5 \ud300\uc73c\ub85c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc9c1\uc6d0 \uc9c0\uc6d0<\/h3>\n<p>\uace0\uac1d \ub300\uba74 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc678\uc5d0\ub3c4, \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 HR \uad00\ub828 \uc9c8\ubb38, IT \uc9c0\uc6d0 \ubc0f \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4\uc5d0 \ub300\ud574 \uc9c1\uc6d0\ub4e4\uc744 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub300\ud574 \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368, \uc774\ub7ec\ud55c \ubd07\uc740 \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \uc778\uc801 \uc9c0\uc6d0 \uc9c1\uc6d0\uc758 \ubd80\ub2f4\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uc9c0\uc2dd \uad00\ub9ac<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc870\uc9c1 \uc9c0\uc2dd\uc758 \uc911\uc559 \uc9d1\uc911\uc2dd \uc800\uc7a5\uc18c \uc5ed\ud560\uc744 \ud558\uc5ec \uc815\ubcf4\uc5d0 \ub300\ud55c \ube60\ub978 \uc811\uadfc\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uace0 \uc218\ub3d9 \uac80\uc0c9\uc758 \ud544\uc694\uc131\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce\uc758 \uc9c0\uc2dd \uae30\ubc18\uacfc \ud1b5\ud569\ud568\uc73c\ub85c\uc368, \uc774\ub7ec\ud55c \ubd07\uc740 \uc9c1\uc6d0, \ud30c\ud2b8\ub108 \ubc0f \uace0\uac1d\uc5d0\uac8c \uc815\ud655\ud558\uace0 \ucd5c\uc2e0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \uc77c\uad00\ub418\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc751\ub2f5\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\uc57d\uc18d \uc77c\uc815 \uc7a1\uae30<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uc774\ub098 \uc9c1\uc6d0\uc774 \ub300\ud654\ud615 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \uc27d\uac8c \uc57d\uc18d, \ud68c\uc758 \ub610\ub294 \uc11c\ube44\uc2a4 \uc804\ud654\ub97c \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd07\uc740 \uce98\ub9b0\ub354 \ubc0f \uc608\uc57d \uc2dc\uc2a4\ud15c\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \ubaa8\ub4e0 \uad00\ub828 \ub2f9\uc0ac\uc790\uc5d0\uac8c \ud6a8\uc728\uc801\uc774\uace0 \ud3b8\ub9ac\ud55c \uc77c\uc815\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>\ub370\uc774\ud130 \uc218\uc9d1<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uace0\uac1d \ud53c\ub4dc\ubc31 \uc218\uc9d1, \uc124\ubb38 \uc870\uc0ac \uc2e4\uc2dc \ub610\ub294 \uc2dc\uc7a5 \uc870\uc0ac \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\ub294 \ub4f1\uc758 \ub370\uc774\ud130 \uc218\uc9d1 \ubaa9\uc801\uc73c\ub85c \ud65c\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uc640 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ub97c \ud1b5\ud574 \uc774\ub7ec\ud55c \ubd07\uc740 \ube44\uc988\ub2c8\uc2a4 \uacb0\uc815\uc744 \uc54c\ub9ac\uace0 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ucd94\uc9c4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uadc0\uc911\ud55c \ud1b5\ucc30\ub825\uacfc \uc815\ubcf4\ub97c \uc218\uc9d1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uac1c\uc778\ud654<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc785\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uc640 \uc120\ud638\ub3c4\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\ub7ec\ud55c \ubd07\uc740 \ub9de\ucda4\ud615 \ucd94\ucc9c, \uc81c\uc548 \ubc0f \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc7a5\uae30\uc801\uc778 \ucda9\uc131\ub3c4\ub97c \ucd09\uc9c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \ub9e4\uc6b0 \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub098\uba70 \ub2e4\uc591\ud55c \uc138\uc77c\uc988\ud3ec\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \uc678\ubd80 \uc2dc\uc2a4\ud15c\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\uc5b4 \uc6d0\ud65c\ud55c \ub370\uc774\ud130 \uad50\ud658\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uac04\uc18c\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c \uc774\ub7ec\ud55c \ubd07\uc740 \uae30\uacc4 \ud559\uc2b5 \uc54c\uace0\ub9ac\uc998\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \uc131\ub2a5\uc744 \uac1c\uc120\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ub354 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \ub192\uc740 \uc751\ub2f5\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h2>6.2 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc608\uc81c \ubc0f \ub370\ubaa8<\/h2>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \ud798\uacfc \ub2e4\uc7ac\ub2e4\ub2a5\ud568\uc744 \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ud558\uae30 \uc704\ud574 \uba87 \uac00\uc9c0 \uc2e4\uc81c \uc0ac\ub840\uc640 \ub370\ubaa8\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4:<\/p>\n<h3>\uc544\ud06c\ubbf8 \ucf54\ud37c\ub808\uc774\uc158 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd07<\/h3>\n<p>\uc544\ud06c\ubbf8 \ucf54\ud37c\ub808\uc774\uc158, \uc120\ub3c4\uc801\uc778 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">AI \uc194\ub8e8\uc158 \uc81c\uacf5\uc5c5\uccb4<\/a>, \uace0\uac1d \ubb38\uc758 \ubc0f \uc9c0\uc6d0 \uc694\uccad\uc744 \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ubd07\uc740 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0, \uc81c\ud488 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uba70, \uc2ec\uc9c0\uc5b4 \ud658\ubd88 \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \uc778\ub825\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ud06c\uac8c \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ubd07\uc758 \uc790\uc5f0\uc5b4 \uc774\ud574 \ub2a5\ub825\uc740 \uace0\uac1d\uc774 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc751\ub2f5\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud558\uc5ec \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<h3>TechGiant \uc9c1\uc6d0 \uc9c0\uc6d0 \ubd07<\/h3>\n<p>\uc800\uba85\ud55c \uae30\uc220 \ud68c\uc0ac\uc778 TechGiant\ub294 \uc9c1\uc6d0\ub4e4\uc774 \ub2e4\uc591\ud55c \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4 \ubc0f \uc9c0\uc6d0 \uc694\uccad\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ubc30\uce58\ud588\uc2b5\ub2c8\ub2e4. HR \uad00\ub828 \ubb38\uc758\ubd80\ud130 IT \uc9c0\uc6d0\uae4c\uc9c0, \uc774 \ubd07\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uacfc \ubb38\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uc5ec \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uacfc \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ubd07\uc758 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc9c0\uc2dd \uae30\ubc18\uacfc\uc758 \ud1b5\ud569\uc740 \uc9c1\uc6d0\ub4e4\uc774 \ucd5c\uc2e0 \uc815\ubcf4\uc640 \uc77c\uad00\ub41c \uc815\ubcf4\ub97c \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>MedicalCare \uc608\uc57d \uad00\ub9ac \ubd07<\/h3>\n<p>\uc120\ub3c4\uc801\uc778 \uc758\ub8cc \uc81c\uacf5\uc5c5\uccb4\uc778 MedicalCare\ub294 \ud658\uc790\uc758 \uc608\uc57d \uad00\ub9ac\ub97c \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \uad6c\ud604\ud588\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ud615 \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud658\uc790\ub294 \uc27d\uac8c \uc608\uc57d\uc744 \ud558\uace0, \uc54c\ub9bc\uc744 \ubc1b\uace0, \uae30\uc874 \uc608\uc57d\uc744 \ubcc0\uacbd\ud558\uac70\ub098 \ucde8\uc18c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd07\uc758 MedicalCare \uc608\uc57d \uc2dc\uc2a4\ud15c\uacfc\uc758 \ud1b5\ud569\uc740 \ud6a8\uc728\uc801\uc774\uace0 \uc815\ud655\ud55c \uc608\uc57d \uad00\ub9ac\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>RetailGiant \uc81c\ud488 \ucd94\ucc9c \ubd07<\/h3>\n<p>\ub9ac\ud14c\uc77c\uc790\uc774\uc5b8\ud2b8\ub294 \uc720\uba85\ud55c \uc804\uc790\uc0c1\uac70\ub798 \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uace0\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uc81c\ud488 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc744 \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\uc640 \uc120\ud638\ub3c4\ub97c \ubd84\uc11d\ud568\uc73c\ub85c\uc368, \ubd07\uc740 \uad00\ub828 \uc81c\ud488, \uc81c\uc548 \ubc0f \ud504\ub85c\ubaa8\uc158\uc744 \uc81c\uc548\ud558\uc5ec \uc1fc\ud551 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ud310\ub9e4\ub97c \uc99d\uac00\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc608\uc2dc\ub294 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\uc11c \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \ub2e4\uc591\ud55c \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c1\uc6d0 \uc9c0\uc6d0\uc5d0\uc11c \uc608\uc57d \uc77c\uc815 \uad00\ub9ac \ubc0f \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc774\ub7ec\ud55c AI \uae30\ubc18 \ucc57\ubd07\uc740 \uae30\uc5c5\uc774 \uc774\ud574\uad00\uacc4\uc790\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \ud798\uc744 \uc9c1\uc811 \uacbd\ud5d8\ud574 \ubcf4\ub824\uba74, \uc800\ub294 \ub2e4\uc74c\uc744 \ud0d0\uc0c9\ud560 \uac83\uc744 \uac15\ub825\ud788 \ucd94\ucc9c\ud569\ub2c8\ub2e4. <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ud2b8\ub808\uc77c\ud5e4\ub4dc<\/a>, \uc5ec\uae30\uc5d0\uc11c \uc2e4\uc2b5 \ud559\uc2b5 \uc790\ub8cc\uc640 \uc778\ud130\ub799\ud2f0\ube0c \ub370\ubaa8\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uc774\ub7ec\ud55c \ub300\ud654\ud615 AI \uc194\ub8e8\uc158\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ud558\uace0 \ucd5c\uc801\ud654\ud558\uae30 \uc704\ud55c \ud3ec\uad04\uc801\uc778 <a href=\"https:\/\/resources.docs.salesforce.com\/232\/latest\/en-us\/sfdc\/pdf\/salesforce_einstein_implementation_guide.pdf\" target=\"_blank\" rel=\"noopener\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc694\ub9ac\ucc45<\/a> \uacfc \ub808\uc2dc\ud53c \ubc0f \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>7. \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \ubaa9\ub85d: \uc138\uc77c\uc988\ud3ec\uc2a4\ub97c \uc704\ud55c \ucd5c\uace0\uc758 \ucc57\ubd07<\/h2>\n<p>\uae30\uc5c5\ub4e4\uc774 \uc790\ub3d9\ud654 \ubc0f AI \uae30\ubc18 \uc194\ub8e8\uc158\uc758 \ud798\uc744 \uacc4\uc18d\ud574\uc11c \uc218\uc6a9\ud568\uc5d0 \ub530\ub77c, \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0dd\ud0dc\uacc4 \ub0b4\uc5d0\uc11c \ucd5c\uace0\uae09 \ucc57\ubd07\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \uae09\uc99d\ud588\uc2b5\ub2c8\ub2e4. \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ucd5c\ucca8\ub2e8 \ucc57\ubd07 \uc81c\uacf5\uc73c\ub85c, \uace0\uac1d \ucc38\uc5ec \ubc0f \uc9c0\uc6d0 \ubd84\uc57c\uc5d0\uc11c \uac8c\uc784 \uccb4\uc778\uc800\ub85c \ub5a0\uc62c\ub790\uc2b5\ub2c8\ub2e4. \uc774 \uc139\uc158\uc5d0\uc11c\ub294 \uac00\uc7a5 \uc778\uae30 \uc788\uace0 \ud601\uc2e0\uc801\uc778 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uba87 \uac00\uc9c0\ub97c \ud0d0\uad6c\ud558\uba70, \uadf8\ub4e4\uc758 \ub3c5\ud2b9\ud55c \uae30\ub2a5\uacfc \uc5ed\ub7c9\uc744 \ubcf4\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h3>7.1 \uc778\uae30 \uc788\ub294 \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uacfc \uadf8 \uae30\ub2a5<\/h3>\n<p><strong>1. \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \uc544\uc778\uc288\ud0c0\uc778 \ubd07:<\/strong> \uc774 AI \uae30\ubc18 \ucc57\ubd07\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uad00\ub828\uc131 \uc788\uace0 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc138\uc77c\uc988\ud3ec\uc2a4 \uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc640\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uace0\uac1d \ub370\uc774\ud130, \uc0ac\ub840 \uc774\ub825 \ubc0f \uc9c0\uc2dd \uae30\ubc18 \uae30\uc0ac\ub97c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc5b4 \ud6a8\uc728\uc801\uc774\uace0 \uc815\ud655\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>2. \ucee4\uba38\uc2a4 \ud074\ub77c\uc6b0\ub4dc\uc6a9 \uc544\uc778\uc288\ud0c0\uc778 \ubd07:<\/strong> \uc804\uc790 \uc0c1\uac70\ub798 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud574 \ub9de\ucda4\ud654\ub41c \uc774 \ucc57\ubd07\uc740 \uace0\uac1d\uc758 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\uc6d0\ud558\uc5ec \uc628\ub77c\uc778 \uc1fc\ud551 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc81c\ud488 \ucd94\ucc9c \ubc0f \uc8fc\ubb38 \ucd94\uc801\ubd80\ud130 \uc77c\ubc18\uc801\uc778 \ubb38\uc758 \ud574\uacb0\uae4c\uc9c0, \ud310\ub9e4 \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n<p><strong>3. \ub9c8\ucf00\ud305 \ud074\ub77c\uc6b0\ub4dc\uc6a9 \uc544\uc778\uc288\ud0c0\uc778 \ubd07:<\/strong> \uc774 \ucc57\ubd07\uc740 \ub9c8\ucf00\ud305 \ud300\uc774 \uace0\uac1d\uacfc \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud1b5\ucc30\ub825, \uc120\ud638\ub3c4 \ubc0f \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uc5ec \uac1c\uc778\ud654\ub41c \ub9c8\ucf00\ud305 \ucea0\ud398\uc778 \ubc0f \ud0c0\uac9f \ud504\ub85c\ubaa8\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c, \ub9ac\ub4dc \uc0dd\uc131 \ubc0f \uc721\uc131 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>4. \uae08\uc735 \uc11c\ube44\uc2a4\uc6a9 \uc544\uc778\uc288\ud0c0\uc778 \ubd07:<\/strong> \uae08\uc735 \uc0b0\uc5c5\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 \uc124\uacc4\ub41c \uc774 \ucc57\ubd07\uc740 \uc740\ud589, \ubcf4\ud5d8 \ubc0f \ud22c\uc790 \uad00\ub828 \ubb38\uc758\uc5d0 \ub300\ud574 \uc548\uc804\ud558\uace0 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc7ac\uc815 \uc870\uc5b8\uc744 \uc81c\uacf5\ud558\uba70, \uc5c4\uaca9\ud55c \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc \ubc0f \ubcf4\uc548 \ud504\ub85c\ud1a0\ucf5c\uc744 \uc900\uc218\ud558\uba74\uc11c \uac70\ub798\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>5. \ud5ec\uc2a4\ucf00\uc5b4\uc6a9 \uc544\uc778\uc288\ud0c0\uc778 \ubd07:<\/strong> \uc774 \uc804\ubb38 \ucc57\ubd07\uc740 \uc758\ub8cc \ubd84\uc57c\uc758 \uace0\uc720\ud55c \uc694\uad6c\ub97c \ucda9\uc871\ud569\ub2c8\ub2e4. \uc608\uc57d \uc77c\uc815 \uad00\ub9ac, \uc758\ub8cc \uc815\ubcf4 \uc81c\uacf5, \ubcf4\ud5d8 \uad00\ub828 \ubb38\uc758 \uc9c0\uc6d0\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\uba70, HIPAA \uaddc\uc815\uc744 \uc5c4\uaca9\ud788 \uc900\uc218\ud558\uace0 \ud658\uc790 \ub370\uc774\ud130 \uae30\ubc00\uc131\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uac83\ub4e4\uc740 \uac00\uc7a5 \uc800\uba85\ud55c \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc911 \uc77c\ubd80\uc774\uc9c0\ub9cc, \ud50c\ub7ab\ud3fc\uc758 \uc720\uc5f0\uc131 \ub355\ubd84\uc5d0 \ud2b9\uc815 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc640 \uc0b0\uc5c5 \uc694\uad6c\uc5d0 \ub9de\ucd98 \ub9de\ucda4\ud615 \ucc57\ubd07 \uac1c\ubc1c\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<h3>7.2 \uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc694\ub9ac\ucc45: \uc131\uacf5\uc744 \uc704\ud55c \ub808\uc2dc\ud53c<\/h3>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \uc7a0\uc7ac\ub825\uc744 \uadf9\ub300\ud654\ud558\uae30 \uc704\ud574, \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc694\ub9ac\ucc45<\/a>, \ubaa8\ubc94 \uc0ac\ub840, \ud301 \ubc0f \uae30\uc220\uc5d0 \ub300\ud55c \ud3ec\uad04\uc801\uc778 \uceec\ub809\uc158\uc744 \uc120\ubcc4\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uadc0\uc911\ud55c \uc790\uc6d0\uc740 \ucc57\ubd07\uc758 \uc804\uccb4 \uc7a0\uc7ac\ub825\uc744 \ubc1c\ud718\ud558\uace0 \uc131\uacf5\uc801\uc778 \uad6c\ud604\uc744 \ucd94\uc9c4\ud558\ub824\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uac00\uc774\ub4dc \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc694\ub9ac\ucc45\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc8fc\uc81c\ub97c \ub2e4\ub8f9\ub2c8\ub2e4:<\/p>\n<ul>\n<li>\ubd07 \ub514\uc790\uc778 \ubc0f \ub300\ud654 \ud750\ub984 \ucd5c\uc801\ud654<\/li>\n<li>\uc790\uc5f0\uc5b4 \ucc98\ub9ac \ubc0f \uc758\ub3c4 \uc778\uc2dd<\/li>\n<li>\ub370\uc774\ud130 \ud1b5\ud569 \ubc0f \uc9c0\uc2dd \uad00\ub9ac<\/li>\n<li>\ub2e4\uad6d\uc5b4 \ubd07 \uac1c\ubc1c<\/li>\n<li>\ubd84\uc11d \ubc0f \uc131\uacfc \ubaa8\ub2c8\ud130\ub9c1<\/li>\n<li>\uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \ubc0f \ubc18\ubcf5<\/li>\n<\/ul>\n<p>\uc544\uc778\uc288\ud0c0\uc778 \ubd07 \uc694\ub9ac\ucc45\uc5d0 \uc124\uba85\ub41c \ud1b5\ucc30\ub825\uacfc \uc804\ub7b5\uc744 \ud65c\uc6a9\ud568\uc73c\ub85c\uc368, \uae30\uc5c5\uc740 \ucc57\ubd07\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uba70, \uce21\uc815 \uac00\ub2a5\ud55c \uacb0\uacfc\ub97c \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uacf5\uc2dd \ub9ac\uc18c\uc2a4 \uc678\uc5d0\ub3c4, \uc5ec\ub7ec \uc81c3\uc790 \uc81c\uacf5\uc5c5\uccb4\ub4e4\uc774 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">\ube0c\ub808\uc778 \ud3ec\ub4dc AI<\/a>, \uc544\uc778\uc288\ud0c0\uc778 \ubd07\uc758 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uacfc \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ube0c\ub808\uc778 \ud3ec\ub4dc AI\ub294 \ub2e4\uad6d\uc5b4 AI \ucc57 \uc5b4\uc2dc\uc2a4\ud134\ud2b8, AI \uc774\ubbf8\uc9c0 \uc0dd\uc131 \ubc0f AI \uc791\ubb38 \ub3c4\uad6c\ub97c \uc804\ubb38\uc73c\ub85c \ud558\uc5ec, \uae30\uc5c5\uc5d0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud560 \uc218 \uc788\ub294 \ud3ec\uad04\uc801\uc778 AI \uae30\ubc18 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/ko\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisPostTitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced business landscape, delivering exceptional customer experiences is paramount for companies striving to stay ahead of the curve. Salesforce&#8217;s cutting-edge einstein bots empower organizations to harness the power of artificial intelligence (AI) and chatbots, revolutionizing customer engagement strategies. These intelligent einstein bots seamlessly integrate with the Salesforce ecosystem, enabling businesses to provide instant, [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252834,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/comments?post=252833"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/posts\/252833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media\/252834"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/media?parent=252833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/categories?post=252833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/ko\/wp-json\/wp\/v2\/tags?post=252833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}