Happyfox vs Zendesk: Ang Pinakamahusay na Software para sa Serbisyo sa Customer

Customer service software is a hot industry right now. There are tons of options out there, and it can be hard to figure out which one will work best for you.

If you are looking for the best customer service software, then it is important that you do your research. Happyfox and Zendesk are two of the most popular customer service software providers on the market today. Which one should you choose? We have done all of the hard work for you! In this article, we will compare both companies so that you can decide which one is right for your business needs.

What is Happyfox?

Happyfox is a cloud-based customer service platform that allows businesses to streamline communication with customers, track user feedback and automate responses.

Happyfox provides multiple services to help support customer service needs, including an email ticketing system, FAQs section for self-help, and access to a library of knowledge base articles.

Happyfox also offers social media integration so users can reply directly on Facebook or Twitter while they are logged into the HappyFox platform.

Businesses that use this software will have their customer service issues handled in an organized, efficient manner.

Happyfox is compatible with several email providers including Gmail and Yahoo! Mail.

Ano ang Zendesk?

Zendesk is a customer service software that helps you to build, support and scale your business. It provides complete control over the entire customer experience as well as all of its related processes such as sales, marketing, and operations with just one platform.

Zendesk has an easy-to-use interface that also offers you a highly customizable platform.

It enables businesses of all sizes to provide the best customer experience as well as maximize productivity with its powerful features such as ticket management, knowledge base, reporting tools, etc.

Pros of Happyfox

Happyfox’s pros are its pricing structure, features, available integrations.

In terms of pricing, Happyfox is priced at $15 per agent, with no limit on the number of agents. Zendesk is more expensive for smaller companies because it starts out at around $19 per user and jumps up once you get past 50 users—which isn’t great if your company is still growing.

For features, Happyfox has a lot to offer in its basic plan. You can create multiple forms, categories, and email templates to help you service your customers more efficiently. It also has a feature called “ticket tagging” which allows agents to tag tickets in different ways—i.e., tagging the same ticket with the terms “praise,” “trouble,” etc.—to quickly see all related tickets and address customer concerns in a timely manner.

In terms of integrations, Happyfox is the winner because your team will have access to many different apps and tools to help service your customers better.

Mga Bentahe ng Zendesk

Zendesk’s pros are that it has a really great interface. Zendesk is also easy to designate certain agents, and the user experience makes the tool very accessible for both customers and support reps. The software offers live chat features as well as detailed reports that are easily shared with coworkers or clients.

Zendesk offers a number of integrations with other tools including Slack, Salesforce, and Github. Zendesk is known for its customer service software! It’s easy to set up, fast to work with and the user interface design is very intuitive. The tool also has great reporting features that make it easy to share information across your company.

Compare Happyfox vs Zendesk Features

Happyfox and Zendesk both offer a large number of features that will benefit any company looking to improve its customer service. Whether you’re trying to better organize your support team, streamline the ticket management process, or monitor social media for potential issues – there is likely a solution out there for you. Let’s take a look at some of the most common features provided by both Happyfox and Zendesk.

Ease of Use

Ease of use is important to marketing because it increases the likelihood that a customer will be satisfied with their purchase and therefore more likely to recommend your product. If using easy-to-use software makes customers happy, they’re going to continue using it and recommending it making them even happier in turn.

This also reduces support costs by reducing the amount of time that customer support representatives spend on each request.

Happyfox’s ease of use is enhanced by its intuitive dashboard and simple navigation. The use of keywords in the search bar is a great way to look for customer service requests quickly and easily.

Zendesk’s user interface has been described as “cluttered” which could make it difficult for new users to find the information they need without additional guidance or training from support representatives.

Happyfox has a much brighter outlook than Zendesk as it is less expensive, easier to use, and offers more benefits like unlimited customer service requests and live chat support which can boost sales conversions by providing customers with immediate answers for their questions or concerns. With the ability to respond quickly and efficiently, the customer service department will have more time for important matters that can help boost revenue.

Happyfox is a cloud-based support ticketing system with an easy-to-use interface which makes it great for small businesses or teams who handle their own customer service.

Zendesk’s ease of use is enhanced by its intuitive dashboard and simple navigation. The use of keywords in the search bar is a great way to look for customer service requests quickly and easily.

Zendesk has been described as “cluttered” which could make it difficult for new users to find the information they need without additional guidance or training from support representatives.

In terms of ease of use, Happyfox comes out ahead with its user-friendly dashboard and simple navigation. Happyfox is also better for small businesses or teams that handle their own customer service requests.

Zendesk’s ease of use could be improved by removing unnecessary elements in the interface which are not well hidden to new users, making it less intuitive for them to find the information they need.

Sistema ng Ticketing

Ang isang sistema ng ticketing ay ang pinaka-epektibong paraan ng pamamahala ng mga reklamo ng customer, mga support ticket, at iba pang isyu. Ito rin ay isang mahalagang bahagi ng CRM software na nagbibigay-daan sa iyo upang subaybayan ang bawat komunikasyon sa iyong mga kliyente sa isang lugar.

Ang isang sistema ng ticketing ay napakahalaga para sa serbisyo ng customer dahil ito ang tanging paraan upang masubaybayan at maimbak ang lahat ng iyong komunikasyon.

Isang dapat na tampok ng anumang software ng ticketing para sa negosyo ay ang opsyon na mag-attach ng mga file o larawan. Gayundin, karamihan sa mga sistema ay nag-aalok ng integrasyon sa mga umiiral na platform ng CRM. Ang pinakamahusay na software para sa serbisyo ng customer ay dapat magkaroon ng makapangyarihang function ng paghahanap at madaling gamitin.

Ang sistema ng ticketing ng Happyfox ay napakadaling gamitin. Ang software ay simple, tuwid, at nag-aalok ng mataas na antas ng kontrol sa iyong pakikipag-ugnayan sa mga customer. Madali mong maitatakda ang mga antas ng priyoridad ng ticket o lumikha ng mga pasadyang queue para sa iba't ibang uri ng ticket.

Ang sistema ng ticketing ng Happyfox ay gumagana rin sa mga smartphone at tablet. Maaari mong suriin ang mga papasok na mensahe habang wala ka sa iyong computer, kaya't ito ay mas maginhawa kaysa sa anumang ibang software na aming sinuri sa aming paghahambing ng Happyfox at Zendesk.

Ang Zendesk ay mas kumplikado at may mas matarik na kurba ng pagkatuto. Nag-aalok din ito ng mga superior na tampok sa pag-uulat na napaka-kapaki-pakinabang para sa pagmamanman ng kalusugan ng iyong operasyon sa serbisyo ng customer. Ang pangunahing plano ng Zendesk ay nagsisimula sa $20/user/buwan, ngunit kung mayroon kang malaking koponan o nangangailangan ng advanced na suporta, mas mabuting pumili ng mas mahal na plano.

Ang sistema ng ticketing ng Zendesk ay nagbibigay sa iyo ng magagandang kakayahan sa pamamahala ng serbisyo ngunit hindi ito ang pinaka-intuitive na sistema sa merkado.

Sa usaping sistema ng ticketing, ang Happyfox ay isang mas abot-kayang solusyon na hindi nagsasakripisyo ng kadalian ng paggamit o set ng tampok. Sa kabilang banda, ang Zendesk ay nag-aalok ng magagandang tool sa pag-uulat at superior na mga tampok sa pamamahala ng serbisyo ng customer ngunit mayroon itong mas matarik na kurba ng pagkatuto.

Help Desk

Ang help desk ay isang software para sa serbisyo ng customer na nagbibigay-daan sa anumang negosyo na mas mahusay na hawakan ang komunikasyon sa kanilang mga customer.

Ang help desk ay gumagana sa pamamagitan ng pagpapahintulot sa mga negosyo na sagutin ang mga tanong mula sa kanilang mga customer sa real time, sa pamamagitan ng live chat o email support. Bilang karagdagan, pinapayagan din nila ang mga artikulo sa knowledge base at mga self-help guide. Sa ganitong paraan, parehong makakahanap ng sagot ang customer at ang negosyo.

Ang help desk ay napaka-kapaki-pakinabang para sa mga negosyo dahil pinapayagan nito silang maging accessible sa lahat ng oras, kahit 24/hrs; sa ganitong paraan, hindi sila mawawalan ng anumang potensyal na pagkakataon sa negosyo. Binabawasan din nito ang mga gastos sa pamamagitan ng hindi pagkuha ng mas maraming empleyado o mga kinatawan ng serbisyo ng customer.

Ang help desk ng Happyfox ay libre para sa unang 1000 ticket bawat buwan.

Ang help desk ng Happyfox ay maaaring magkaroon ng hanggang limang ahente.

Ang help desk ng Happyfox ay nagbibigay-daan para sa text chat, video chat, at screen sharing.

Ang help desk ng Happyfox ay maaaring ma-access sa pamamagitan ng live chat, email, o telepono sa kanilang mga karaniwang rate.

Nag-aalok ang Zendesk ng live chat support pati na rin ng email service at isang shared knowledge base.

Ang Zendesk ay 100% na nako-customize at maaaring i-configure ayon sa iyong mga pangangailangan, mayaman sa tampok na may walang limitasyong ahente sa lahat ng lokasyon. Mayroon din itong integrated help desk app na nagbibigay-daan sa iyo upang pamahalaan ang mga kahilingan ng customer nang direkta mula sa iyong email inbox o website/webforms; ito ay ganap na automated na may intelligent routing, escalation, at notifications.

Sa usaping help desk, parehong magagandang pagpipilian ang Happyfox at Zendesk. Pareho silang nagbibigay ng napaka-katulad na serbisyo, na may ilang maliliit na pagkakaiba. Gayunpaman, ang isang pangunahing pagkakaiba ay ang help desk ng Happyfox ay libre para sa unang 1000 ticket bawat buwan habang ang Zendesk ay naniningil depende sa kung gaano karaming ahente ang kailangang kunin na maaaring umabot mula $199/buwan-$399/buwan.

Live Chat Option

Ang live chat option ay isang paraan ng komunikasyon sa pagitan ng mga customer at ng support team. Ito ay isang mabilis at maginhawang paraan ng paglutas ng mga problema ng mga customer. Ang live chat option ay mahalaga sa marketing dahil pinapataas nito ang benta, pinapabuti ang serbisyo ng customer, at lumilikha ng katapatan sa mga customer.

Ang live chat option ng Happyfox at Zendesk ay napaka-katulad. Pareho silang nag-aalok ng 24/hrs na chat support at nagbibigay ng madaling paraan para sa mga customer na makipag-ugnayan sa departamento ng serbisyo ng customer ng kumpanya.

Ang pangunahing bentahe ng paggamit ng live chat option sa HappyFox ay nag-aalok ito sa iyo ng kumpletong kontrol sa iyong mga chat. Maaari mong piliin kung paano mo gustong makipag-ugnayan sa iyong mga customer at kung anong uri ng impormasyon ang ipapahayag.

Ang pangunahing bentahe ng paggamit ng live chat option sa Zendesk ay mayroon itong mas mataas na antas ng kasiyahan ng customer kaysa sa iba pang paraan ng komunikasyon dahil ang mga mamimili ay may pagkakataon na ipahayag ang kanilang mga saloobin nang walang takot na husgahan.

Ang pangunahing disbentahe ay mayroon silang limitadong bilang ng mga wika na available para sa live chat support. Gayundin, gumagamit ang Zendesk ng artificial intelligence upang magbigay ng instant na mga sagot kaya maaaring hindi mo makuha ang lahat ng impormasyong kinakailangan kung hindi nito lubos na nauunawaan ang tanong.

Ang pangunahing disbentahe ay kailangan mong magbayad ng higit pa para sa live chat support kumpara sa HappyFox. Gayundin, hindi nila nagbibigay ng kumpletong kontrol sa mga chat at kinakailangan ang kinatawan ng serbisyo ng customer na sumunod sa mga tiyak na alituntunin na itinakda ng koponan ng Zendesk kapag tumutugon sa mga tanong.

Sa usaping live chat option, parehong magagandang pagpipilian ang Happyfox at Zendesk para sa mga negosyo. Gayunpaman, nag-aalok ang Happyfox ng kumpletong kontrol sa mga chat na mahalaga kung nais mong bumuo ng isang matibay na relasyon sa iyong mga customer.

Omnichannel Communication Support

Ang omnichannel ay isang buzzword sa industriya ng marketing at suporta ng customer. Madalas itong nalilito sa multi-channel support, ngunit hindi sila pareho.

Ang multi-channel support ay simpleng nangangahulugang ang iyong mga customer ay maaaring makipag-ugnayan sa iyo sa maraming channel tulad ng telepono, email, o chat nang sabay-sabay samantalang ang omnichannel communication ay naglalarawan kung paano ang lahat ng mga channel na ito ay pinagsama-sama upang bigyan ang customer ng isang seamless na karanasan.

Ang omnichannel ay nangangahulugang ang lahat ng iyong mga platform ng suporta (tulad ng live chat, email, o social media) ay nagtutulungan nang sabay-sabay. Ang layunin ng estratehiyang ito ay upang matiyak na ang mga tanong ng customer ay nasasagot nang mabilis at madali hangga't maaari upang magamit nila ang mga channel na pinaka-angkop para sa kanila upang humingi ng tulong.

Omnichannel communication support is important for marketing because nowadays, customers tend to take their time before making a purchase decision. It takes an average of six hours from the first contact with a brand to the moment when a customer makes up his mind.

The omnichannel communication support of Happyfox has a live chat, phone support, and e-mail ticketing system integrated into its platform which means that your customers can reach you on multiple channels at once. The customer service agents have access to all the data through one single dashboard so they are always up-to-date.

On the other hand, Zendesk has a chat module similar to Happyfox but you have to subscribe to their e-mail ticketing system separately if you want it. This means that all your customer queries are not integrated into one single dashboard and leads to disjointed communication which can be confusing for the customers.

The live chat module of both platforms works similarly. The chat window appears on your website, giving you a chance to engage with each customer as they visit it. In case there is some problem or confusion which cannot be resolved through text-based communication, you can simply escalate it to a phone call or e-mail.

In terms of omnichannel communication support, there is no significant difference between the two platforms. Happyfox doesn’t have a separate e-mail ticketing system but it has an integrated live chat and phone support service which makes up for it.

Self-service Portal

Self-service portals are useful for marketing because they allow customers to solve their problems, ask questions, and deal with issues without having to contact customer service. This means that companies can save time and money by not answering as many phone calls or emails from customers who have already found the answer themselves.

Self-service portals are also important because they are usually cheaper than hiring an actual customer service representative. This means that businesses can save money by not having to pay the salary of a worker dedicated solely to responding to customers.

A self-service portal also allows businesses to save money by not having to pay for as many customer service requests and phone calls. This is because customers now have the ability to solve their own problems without requiring a representative on the other end of an email or telephone call. Businesses can therefore spend less time, effort, and money dealing with issues that customers can now solve themselves.

A self-service portal is beneficial for marketing. Marketing firms should consider using these features when planning their companies’ websites, as it will allow them to save time, money, and effort.

Happyfox’s self-service portal has a contact form to communicate with agents. It also has an FAQ section and knowledge base where users can find answers without having to interact with live chat or email representatives.

Zendesk’s self-service portal allows users to submit tickets when they need help and track the status of their request until it is resolved. This tool includes details like the agent who is assigned to the ticket, as well as updates on when it was opened and closed.

Both Zendesk’s and Happyfox’s self-service portal allow users to access information without having to contact customer service agents. However, only Happyfox allows customers to submit a support request via email or telephone if they do not find what they need.

Happyfox’s Self-service portal allows customers to communicate with a representative via telephone, email, or contact form if they do not find what they are looking for in their FAQ section and knowledge base. Zendesk only offers users the option of sending an email when asking questions that are not covered by the knowledge base.

In terms of the self-service portal, Happyfox and Zendesk are both great options. However, Happyfox allows customers to communicate with a representative via telephone or email if they cannot find an answer in their knowledge base and FAQ section, while Zendesk only offers users the option of sending an email when asking questions that aren’t covered by its knowledge base.

Customer Sentiment Analytics

Customer sentiment analytics is the process of gathering insights from customer feelings, attitudes, and perceptions. These can be gathered through social media monitoring tools which gather data on sentiment based on words within the text. This is important for marketing because it provides reputation insights that are not possible with traditional web analytics metrics such as page views or bounce rates.

The customer sentiment analytics of Happyfox and Zendesk are very similar. Both tools help marketers monitor customer sentiment through social media channels, blogs, and forums. The main difference is that Happyfox has more integrations than Zendesk which allows you to receive alerts on your other apps like Salesforce CRM or Gmail when negative reviews pop up so you can quickly respond.

Happyfox’s customer sentiment analytics tool is best for small businesses looking to monitor their reputation online.

Zendesk’s customer sentiment analytics tool provides basic information that allows you to monitor your brand on social media channels, blogs, and forums. However, it doesn’t have integrations with other apps so it’s not as good for responding to reviews quickly.

Happyfox is best for small businesses looking to monitor their reputation online with advanced integrations that allow you to respond quickly. This makes Happyfox the better choice over Zendesk when it comes down to customer sentiment analytics tools.

In terms of customer sentiment analytics, Happyfox has the upper hand over Zendesk. Happyfox’s integrations allow you to respond quickly whereas Zendesk doesn’t have any integration options so it can be harder for small businesses to stay on top of their reputation online.

Knowledge Base

A knowledge base is an organized collection of information that helps provide a solution to your customers. It provides the answer to frequently asked questions and any other relevant material about your business or products/services. A knowledge base allows you to share useful information with anyone who might be looking for it, even if they’re not currently a customer.

In today’s competitive market, it is important that businesses have a way to answer customer questions quickly and efficiently.

The most common solution for this problem out there today is knowledge bases or FAQ pages, but these can often be ineffective because they don’t give your customers the information they need in time before making their decision to buy from you or someone else.

Happyfox’s knowledge base provides your customers with the information they need at their fingertips in one place. With Happyfox, you can create a knowledge base that is informative and easy to navigate for your users so they can find what they are looking for quickly.

Zendesk’s knowledge base has great potential but sacrifices form over function when it comes down to design. Zendesk’s knowledge base is not very engaging and does not provide customers with an experience that makes them want to come back.

Happyfox wins when it comes down to the knowledge base because of its ability to offer your customers the information they need quickly, which results in fewer support issues for you.

Happyfox offers an impressive range of features to ensure your knowledge base is set up for success. First, they have the ability to edit the design, structure, and content of your knowledge base pages in real-time without any development resources required. Second, they customize all aspects of your KB page such as fonts, colors, images, and more using a simple user interface and drag and drop editor. Last but not least, they automatically generate a sitemap for your knowledge base which means that search engines can easily find all of the pages you create – resulting in more organic traffic to your KB page.

In terms of knowledge base, Happyfox is the clear winner. Not only does it provide your customers with a more efficient experience, but they also offer some great features that Zendesk simply doesn’t have.

Zendesk’s knowledge base has the potential to be really good for businesses using their product, but until its design and functionality improves then Happyfox will remain on top.

Mobile App

A knowledge base is an organized collection of information that helps provide a solution to your customers. It provides the answer to frequently asked questions and any other relevant material about your business or products/services. A knowledge base allows you to share useful information with anyone who might be looking for it, even if they’re not currently a customer.

In today’s competitive market, it is important that businesses have a way to answer customer questions quickly and efficiently.

The most common solution for this problem out there today is knowledge bases or FAQ pages, but these can often be ineffective because they don’t give your customers the information they need in time before making their decision to buy from you or someone else.

Happyfox’s knowledge base provides your customers with the information they need at their fingertips in one place. With Happyfox, you can create a knowledge base that is informative and easy to navigate for your users so they can find what they are looking for quickly.

Zendesk’s knowledge base has great potential but sacrifices form over function when it comes down to design. Zendesk’s knowledge base is not very engaging and does not provide customers with an experience that makes them want to come back.

Happyfox wins when it comes down to the knowledge base because of its ability to offer your customers the information they need quickly, which results in fewer support issues for you.

Happyfox offers an impressive range of features to ensure your knowledge base is set up for success. First, they have the ability to edit the design, structure, and content of your knowledge base pages in real-time without any development resources required. Second, they customize all aspects of your KB page such as fonts, colors, images, and more using a simple user interface and drag and drop editor. Last but not least, they automatically generate a sitemap for your knowledge base which means that search engines can easily find all of the pages you create – resulting in more organic traffic to your KB page.

In terms of knowledge base, Happyfox is the clear winner. Not only does it provide your customers with a more efficient experience, but they also offer some great features that Zendesk simply doesn’t have.

Zendesk’s knowledge base has the potential to be really good for businesses using their product, but until its design and functionality improves then Happyfox will remain on top.

Internal Chat Option

An internal chat option is a chat tool that helps you and your team members to communicate with each other privately. The internal chat feature of Zendesk is used by organizations for various purposes such as providing quick resolution feedback, solving problems, sharing information and gathering updates from teams in real-time.

Internal chats are a great way to get a hold of your team members and create a virtual communication platform. With the help of this feature, you can keep track of all conversations that have been going on among different departments or teams in an organization. This tool also allows businesses to work like they would do face-to-face which is not possible with email chats.

Happyfox’s internal chat option is not as rich and feature-packed as Zendesk’s internal chat option. The Happyfox chat platform only allows the users to talk with each other privately and share files/documents but they cannot view previous chats. As for Zendesk, it provides you with a complete suite of all types of tools that are required to create a strong communication platform within an organization.

Zendesk allows you to have unlimited chats, integration with almost all apps and services, chat history which can be accessed anytime, etc. Another great feature about the Happyfox chat option is that it does not require any installation or setup. All you have to do is just create a chat room and start having conversations with your team members.

Zendesk offers lots of features in its internal chats such as easy sharing, real-time updates, etc., however, it requires users to install the Zendesk app on their devices. It also provides you with a complete chat history that can be accessed anytime and does not require any extra fees for the same.

In terms of internal chat option, Zendesk is the clear winner. It offers rich features of real-time chats and private conversations which are not available in Happyfox’s chat platform. However, if you want to create a virtual communication platform without installing any app then Zendesk might be expensive for your business whereas Happyfox provides you with this feature at an affordable price.

Unified Agent Desktop

Unified agent desktop is a live chat software that enables agents to immediately engage in conversation with customers on their websites. This helps increase conversion rate and sales by providing better customer service, which makes for increased revenue.

Unified agent desktop also has an integrated knowledge base system so the agents are able to handle simple questions with ease.

The best part about this system is that everything is in one place, there’s no need for switching between different software tools which make agents work easier and more efficiently resulting in better sales conversions.

The unified agent desktop of Happyfox works on all browsers, while the Zendesk one is limited to Chrome.

The only drawback of this software is that it lacks a built-in knowledge base system which can make support more time-consuming for agents even with the help of a unified agent desktop.

Still, many users find this software to be quite useful with its features that allow for better sales conversions.

Happyfox’s unified agent desktop is available on a 30-day trial.

Zendesk also has a similar 28-day free trial but it does not include a live chat feature, which makes it less effective for marketing purposes compared to HappyFox with its unified agent desktop that allows you to get in touch with your customers immediately.

The best part about this software is that it works with all browsers and has an easy-to-use interface making life for agents easier and more efficient resulting in increased sales conversions, which ultimately results in higher revenue.

Zendesk offers 24/7 support while HappyFox only offers support during business hours.

In terms of unified agent desktop, Happyfox is the clear winner with its all-inclusive features that allow for increased sales conversions and revenue.

Mga Madalas Itanong

What are some alternatives to Happyfox and Zendesk?

Some alternatives to Happyfox and Zendesk are Desk.com, Assistly, and GrooveHQ

Desk.com is a complete front- and back-office solution that provides robust customer service features such as automated replies, knowledge base, powerful reporting tools, and more.

Assistly is an integrated support desk that allows you to streamline communication with your customers making them happier than ever before. It offers options for email ticketing systems, live chat, or click-to-call.

GrooveHQ is a complete customer service solution that includes communication tools, help desk ticketing systems, and support forums which make it efficient for both businesses and their customers to communicate with each other.

Which is better, Helpscout vs Zendesk?

Between Helpscout and Zendesk the better platform is Zendesk.

Zendesk is the preferred platform for many businesses because of its user-friendly interface and affordable pricing. It also offers excellent customer service software features such as a ticketing system, knowledge base, and more. Although Zendesk does not offer an integration with social media, it is a great customer service software for businesses of all sizes.

Zendesk offers three plans: Basic ($20/agent), Plus($50/agent) and Enterprise($150). However, one must consider the benefits that come with each plan before choosing an option. For example, the Basic plan only allows for one agent and does not offer a knowledge base. On the other hand, Zendesk’s Plus plan is perfect for most small businesses because it offers unlimited agents along with knowledge base integration.

Helpscout, on the other hand, offers a free plan that is perfect for small businesses. It does not have as many features as Zendesk but its user-friendly interface makes up for this shortcoming.

Sa konklusyon, sa pagitan ng Helpscout at Zendesk, ang mas magandang platform ay Zendesk. Nag-aalok ang Zendesk ng mas mahusay na karanasan sa software ng serbisyo sa customer, mahusay na mga tampok at ganap na naiaangkop upang matugunan ang mga pangangailangan ng iyong negosyo.

Alin ang mas mabuti, Samanage vs Zendesk?

Sa pagitan ng Samanage at Zendesk, ang mas magandang platform ay Zendesk. Ang Zendesk ay isang mahusay na platform ng serbisyo sa customer na matagal nang nandiyan at maipapakita ang halaga nito sa pamamagitan ng track record ng mga nasisiyahang customer. Kahit na ang Samanage ay bago, nakagawa sila ng malaking ingay sa kanilang unang taon sa merkado at patuloy na lumalaki sa isang exponential na rate! Sinasabi nilang sila ay “Webhelp para sa SMB.” Isang matapang na pahayag ito, ngunit kung maipapakita nila ito, dapat mag-ingat ang Zendesk.

Alin ang mas mabuti, GrooveHQ vs Zendesk?

Sa pagitan ng GrooveHQ at Zendesk, ang mas magandang platform ay GrooveHQ. Nagbibigay ang GrooveHQ ng mas mahusay na interface na may mas madaling access sa mga ulat at kakayahang maghanap ng tiket.

Habang pareho silang may availability ng mobile app, hindi gaanong mahusay ang Zendesk sa paghawak ng push notifications kumpara sa GrooveHQ, na napakahalaga para sa mga negosyo na umaasa sa serbisyo sa customer sa mga off-hours o para sa isang negosyo na kailangang magmukhang aktibo kahit na hindi sila.

Sa huli, mas mabuti ang GrooveHQ para sa mga negosyo na nangangailangan ng mas modernong mga tampok at karagdagang access points pati na rin para sa mga gustong mas madaling kakayahan sa paghahanap ng tiket. Sa kabaligtaran, nag-aalok ang Zendesk ng mas mahusay na email integration ngunit hindi nag-aalok ng push notifications na lalong nagiging mahalagang bahagi ng serbisyo sa customer.

Paano makikinabang ang iyong negosyo mula sa help desk software?

Ang pinakamagandang bagay tungkol sa help desk software ay madali itong gamitin ng lahat. Maaari itong ma-access mula sa kahit saan sa real-time, na nangangahulugang wala kang downtime kapag sinusubukan mong lutasin ang isang isyu. Bukod dito, ito ay napaka-user-friendly.

Ang help desk software ay napaka-organisado din. Maaari mong gamitin ang software upang lumikha ng mga kategorya at subkategorya para sa madaling sanggunian, na mahusay kung mayroon kang malaking support team na kailangang laging nasa itaas ng mga bagay.

Isang huling punto, mahusay ang help desk software sa pakikipag-ugnayan sa iba pang uri ng teknolohiya tulad ng mga mobile device at mga social media outlet. Nangangahulugan ito na maaari mong gamitin ang isang platform ng serbisyo sa customer para sa lahat ng iyong pangangailangan.

Ano ang ilan sa mga pinakasikat na app na nagtutulungan kasama ang help desk software?

Ang mga app na nagtutulungan kasama ang help desk software ay karaniwang may kaugnayan sa serbisyo sa customer. Ilan sa mga sikat na app ay ang mga tool sa pamamahala ng social media, software ng pamamahala ng relasyon sa customer (CRM), at mga platform ng email marketing.

Ang mga app tulad ng Twitter at Facebook ay tumutulong sa suporta ng serbisyo sa customer sa pamamagitan ng pagbibigay ng access sa mga social media account ng isang kumpanya.

Sikat ang CRM software dahil pinapayagan nito ang mga kumpanya na i-record ang kasaysayan ng bawat pakikipag-ugnayan sa mga customer, na maaaring maging napaka-kapaki-pakinabang para sa hinaharap na sanggunian kapag nakikipag-ugnayan muli sa kanila tungkol sa isang order o produkto.

Karaniwang ginagamit ang mga platform ng email marketing kasabay ng help desk software dahil pinapayagan nito ang mga kumpanya na magpadala ng mga target na email batay sa mga pangangailangan ng bawat customer.

Ano ang mga benepisyo ng isang Happyfox ticketing system?

Ang mga benepisyo ng paggamit ng ticketing system ng Happyfox, Una, makakakuha ang mga support agent ng malinaw na larawan ng kasaysayan at katayuan ng mga kahilingan sa serbisyo sa customer. Tinitiyak nito na ang mga customer ay nakakakuha ng pare-pareho, de-kalidad na suporta sa lahat ng channel. Pangalawa, mabilis na ma-access ng mga gumagamit ang mahalagang impormasyon sa kanilang mga tiket tulad ng antas ng prayoridad, sino ang nagtatrabaho dito, mga nakaraang tugon mula sa ibang mga gumagamit, atbp. Pangatlo, madali ring ma-escalate ng mga agent ang mga tiket kung ang customer mismo ang nag-escalate nito. Tinitiyak nito na ang kanilang mga alalahanin ay natutugunan sa tamang oras. Pang-apat, mabilis na ma-access ng mga support agent ang lahat ng detalye ng customer na kailangan nila sa pamamagitan ng kanilang ticketing system. Tinitiyak nito na walang hindi kinakailangang oras ng paghihintay para sa mga customer o mga miyembro ng support team bago malutas ang isang isyu. Panglima, ang automated notifications ng Happyfox ay nagpapaalam sa iyo kapag may bagong inquiry na nalikha upang ang iyong negosyo ay makapag-reply nang mabilis at mapanatiling masaya ang mga customer!

Aling tool ng suporta ang para sa iyo?

Ang pinakamahusay na tool ng suporta para sa iyo ay nakasalalay sa laki ng iyong kumpanya, iyong mga layunin, at ang mga tampok na kailangan mong magkaroon.

Nag-aalok ang Happyfox at Zendesk ng parehong mga libreng plano.

Kaya, maaari mo silang subukan at tingnan kung aling isa ang pinakamahusay para sa iyong kumpanya.

Umaasa kami na nakatulong kami sa iyo na malaman kung ano ang ilan sa mga pangunahing pagkakaiba sa pagitan ng dalawang tool na ito upang mas madali para sa iyo na piliin ang pinakamahusay para sa iyong kumpanya.