Gusto mong gawing mas maraming bisita ang mga customer. Nakakita ka ng chatbot na gumagawa nito para sa iyo, ngunit may tatlong pagpipilian! Alin ang dapat mong gamitin? Sa blog post na ito, ikukumpara natin ang tatlong chatbot na ito at tutulungan kang gumawa ng pinakamahusay na pagpili para sa iyong negosyo.
Ang mga chatbot
Ang mga chatbot ay mga tool na nag-uugnay sa iyong negosyo sa mga customer sa pamamagitan ng automated messaging. Maganda ang mga ito para sa marketing, lead generation, at customer service.
What is a chatbot platform?
Ang isang chatbot platform ay isang serbisyo o produkto na nagpapadali sa paglikha at pagpapatakbo ng mga chatbot. Hindi mo kailangang maging developer, kailangan mo lang malaman kung paano gamitin ang interface ng platform.
Isang kumpanya tulad ng Facebook ang nagbigay ng libreng access para sa lahat sa Messenger na may higit sa 1000 bots na available sa kanilang direktoryo (at may mga idinadagdag araw-araw).
Ang ManyChat at MobileMonkey ay dalawang platform na nagpapadali sa paglikha ng chatbot para sa mga negosyo. Maaari kang bumuo ng bot sa loob ng limang minuto, nang hindi kinakailangan ang coding o teknikal na kaalaman.
Ano ang mga maaaring gamitin ang mga Chatbot?
Ang mga chatbot ay isang paraan upang i-optimize at i-automate ang maraming gawain na isinasagawa ng isang negosyo. Maraming negosyo ang pumipili ng mga chatbot bilang alternatibo sa mga customer service agents, na magandang balita para sa mga customer dahil mas mabilis nilang makukuha ang kanilang mga sagot.
Halimbawa, sabihin nating ikaw ay may-ari ng isang restaurant sa bayan at nakakatanggap ka ng mga reklamo mula sa mga customer tungkol sa mabagal mong serbisyo. Kung gagamit ka ng chatbot, maaaring magtanong ang mga customer at makakuha ng sagot kaagad nang hindi na kailangang maghintay para sa isang tao sa restaurant o tumawag sa telepono.
Isang mahusay na paraan na ginagamit ng mga negosyo ang mga chatbot ay sa pamamagitan ng paglikha ng automated marketing campaigns na umaabot sa mga potensyal na mamimili. Halimbawa, kung ikaw ay isang realtor, maaari kang lumikha ng kampanya na nagtatanong sa mga potensyal na mamimili kung ano ang kanilang badyet at awtomatikong magpadala ng impormasyon tungkol sa mga bahay sa mga price range na iyon.
Ang mga chatbot ay sa katunayan ay mga computer programs na maaaring makipag-ugnayan sa isang gumagamit sa pamamagitan ng teksto o boses upang sumagot sa mga tanong, magbigay ng impormasyon at i-automate ang mga gawain.
Maganda rin ang mga ito para sa paghawak ng maraming pag-uusap nang sabay-sabay dahil gumagamit sila ng artificial intelligence (AI) software na nagpapahintulot sa kanila na matuto mula sa mga nakaraang interaksyon.
Why chat marketing for agencies?
Ang chat marketing ay isang medyo bagong sangay ng marketing, ngunit ito ay napakahalaga para sa mga ahensya at marketer.
Hindi lang isang benepisyo ang paggamit ng mga tool na ito; mayroong maraming dahilan kung bakit dapat mo silang gamitin sa iyong modelo ng negosyo. Tingnan natin ang ilang pangunahing benepisyo.
- Ang mga chatbot ay napakadaling gamitin; kahit sino ay maaaring gawin ito, at hindi mo kailangan ng degree sa computer science o kaalaman sa coding. (Isulat kung gaano kasimple ang mga chatbot.)
- Maaari mong i-automate ang iyong messaging nang may mas kaunting pagsisikap kaysa dati. Wala nang pangangailangan para sa mga tawag sa telepono o email.
- Maaari kang makatipid ng oras at mga mapagkukunan habang sabay na pinapataas ang kita gamit ang mga chatbot. (Isulat kung paano pinapataas ng mga chatbot ang kahusayan.)
- Ang mga chat ay nagiging napakapopular na paraan ng komunikasyon, kaya kailangan mong naroroon kapag ang iyong target na merkado ay naghahanap sa iyo.
- Ito ay cost-effective na gamitin sa Facebook Messenger at iba pang platform; hindi ito kasing mahal o nakakaubos ng oras tulad ng email o tawag sa telepono, at muli, nakakatipid ito ng mga mapagkukunan.
Ang chat marketing ay isang mahusay na paraan upang palawakin ang iyong madla.
Ano ang gumagawa ng mahusay na chatbot builder?
Ang isang chatbot builder ay kasing ganda lamang ng mga tampok at integrasyon nito.
Ang pinakamahusay na mga chatbot ay itinayo upang makipag-ugnayan sa maraming iba't ibang channel, kabilang ang SMS (text messaging) at Facebook Messenger, halimbawa. Mahalaga ito dahil pinapayagan nito ang iyong mga customer na madaling maabot ka gamit ang channel ng komunikasyon na kanilang pinipili.
Ang pinakamahusay na mga chatbot ay nag-aalok din sa mga customer support agents at sales reps ng makapangyarihang analytics, na nagbibigay ng mga pananaw sa pag-uugali ng gumagamit. Kung mas alam mo ang tungkol sa mga pangangailangan at kagustuhan ng iyong mga customer, mas handa kang matugunan ang mga ito sa totoong buhay (RL). Ito ay nagbibigay-daan sa iyo upang magbigay ng tunay na personalized na karanasan para sa iyong mga customer.
Ang pinakamahusay na mga chatbot ay nag-aalok din ng makapangyarihang integrasyon sa iba pang mga tool, tulad ng mga marketing automation platforms at CRMs. Ito ay nagbibigay-daan sa mga customer service reps na kumuha ng mga lead mula sa live chats (chat na nabuo ng mga bisita sa website), na mahalaga para sa mga lead-gen teams.
Paghahambing ng MobileMonkey vs ManyChat vs Messenger Bot
Ang tatlong chatbot platforms na MobileMonkey, ManyChat, at Messenger Bot ay lahat ay mahusay na mga tool sa kanilang sariling paraan. Bawat isa ay nag-specialize sa isang iba't ibang larangan ng mga chatbot ngunit may isa na namumukod-tangi sa iba bilang mas accessible para sa mga baguhan habang nag-aalok pa rin ng napakaraming kapaki-pakinabang na tampok para sa mga negosyo.
Ihambing natin ang tatlong chatbot platforms na ito upang makita kung alin ang pinakamahusay na akma para sa iyong negosyo.
Pagpepresyo
Ang presyo ay isang mahalagang salik na isaalang-alang kapag pumipili ng chatbot.
MobileMonkey
Mayroong Free Forever edition ang MobileMonkey na chat platform, perpekto para sa instant chat sa mga customer. Mayroon din silang Operator edition at Engagement edition na may libreng pagsubok.
ManyChat
Nag-aalok ang Manychat ng isang libreng bersyon kung saan maaari mong makipag-ugnayan sa 1,000 customer. Maaari ka ring mag-subscribe sa kanilang Pro plan para sa $10/buwan kung saan maaari mong makipag-ugnayan sa walang limitasyong contact. Kung nais mong ma-access ang higit pang mga tampok at pasadyang serbisyo, ang pagkuha ng kanilang Business pricing plan ang pinakamahusay na opsyon.
MessengerBot
Messenger Bot charges $4.99 for the first 30 days and $9.99 for the succeeding months.
Best chatbot builder overall for the price
Of all three platforms, ManyChat offers the cheapest price. For companies looking for a chatbot that’s extremely affordable, Manychat is the best option available.
Interface and Setup
A chatbot platform is only as useful as its interface and setup. Both are important to consider when choosing a chatbot platform for your marketing automation needs. The best platforms offer an easy-to-use interface that is backed up by solid support and training resources, plus they make it very simple to set up the chatbots you want in your app or website so that your customers have a great experience.
MobileMonkey
MobileMonkey’s interface is designed for ease of use, and yet it is still powerful enough to support complex chatbots. It’s also great at quickly building new bots that are custom-tailored for your unique needs.
ManyChat
ManyChat’s interface has a clean look and feel which makes it easy to navigate the app and find what you need when creating or managing a chatbot or campaign. ManyChat also has an easy setup process, making it simple to add the app and any apps you need to integrate with for your bot to work as intended (like Survey Monkey).
MessengerBot
The interface of Messenger Bot is very easy-to-use which allows users from different backgrounds including nontechnical ones to be able to create and manage advanced bots. Its visual flow builder also allows users to create a chat flow without any coding. There are video tutorials and documentation available on the website to help you get started easily.
Best chatbot builder for simple setup
The user interface and setup of the platforms are important to consider when choosing a platform for your marketing automation needs. Based on these criteria, MobileMonkey offers the best user interface and provides you with an easy-to-use chatbot builder which is backed up by solid support and training resources. Plus it makes it very simple to set up bots in your app or website so that customers have a great experience.
ManyChat has an easy setup process, making it simple to add the app and any apps you need. It also has a clean look and feel which makes it easy to navigate the app and find what you need when creating or managing a chatbot or campaign.
MessengerBot’s interface is very easy-to-use which allows users from different backgrounds including nontechnical ones to be able to create an advanced chatbot. It also has video tutorials and documentation available on the website to help you get started easily.
Pagbuo ng Bot
Bot development is an important process in creating a chatbot for your company. It can be difficult to determine the best way to create one if you have never done it before, but should not worry as there are many resources out there with step-by-step instructions on how to do so.
MobileMonkey
Bot development on MobileMonkey allows you to design the user experience by creating your own chat flow. This is accomplished through a visual editor that can easily create branching paths based on user response and then sends them different messages based on their choice of replies.
ManyChat
Much like MobileMonkey, ManyChat also provides a visual editor for users to create their chat flows. You can easily design the experience and determine what kind of copy you want your bot to say in different scenarios, but ManyChat does not offer a branching path type feature like MobileMonkey. This means there is less customization available on ManyChat than other platforms such as MessengerBot that has many features to help you create a chatbot that is unique.
Messenger Bot
By far the easiest platform to use when creating your own chatbot, MessengerBot allows for users to easily design their flow by clicking and dragging buttons onto the screen of what they want it to say in different situations. For example, if someone sends them an emoji with sunglasses on, it would say: “Hey! Nice sunglasses emoji you sent me :)”. This makes the development of a chatbot almost effortless.
Best chatbot builder for outsourcing bot development
Bot development of MobileMonkey and ManyChat are very similar as they both provide a visual editor for users to create chat flows with branching paths. However, there is no other platform that makes the development of a chatbot this easy than MessengerBot through its click and drag interface. We believe it’s difficult to compete against such an intuitive design so we have given MessengerBot the win.
In sum, all three platforms are great options for chatbot development and will help you create an experience that is specific to your company’s needs. However, MessengerBot stands out from the competition because of its ease of use and ability to quickly develop a unique chatbot with intuitive design.
Marketing
Marketing is an important aspect of any business. A chatbot can be used to collect leads, advertise your products and services, or even sell directly from the platform.
There are a few things you should consider before choosing which bot works best for your company: (Write another paragraph about these considerations.)
-What is my goal? Are you trying to increase brand awareness, increase conversions from website visitors to customers, or something else?
-How many chatbots do I want my company to have?
-What features am I looking for in a platform (e.g. marketing automation)?
MobileMonkey
Marketing features include:
-Lead collection forms, including a “sales funnel” that captures leads and stores them in Salesforce.
ManyChat
Marketing features include:
-Custom targeting options to send specific messages based on customer actions or profiles. For example, if your bot is used for eCommerce you could target people who have added a certain product to their cart, or people who have visited your pricing page.
-Custom conversion events are triggered when someone engages with the bot in a specific way (e.g., fills out lead collection form). You can then send messages based on those interactions and track which ones result in conversions using ManyChat’s built-in analytics.
-Custom targeting options to send messages based on customer actions or profiles. For example, if your bot is used for eCommerce you could target people who have added a certain product to their cart, or people who have visited your pricing page.
Messenger Bot
Marketing features include:
-Form ng koleksyon ng lead na nagpapahintulot sa mga customer na isumite ang kanilang impormasyon at makatanggap ng tugon mula sa iyong negosyo.
-Ang kakayahang lumikha ng mga custom na audience at magpadala ng mga mensahe sa kanila batay sa data ng gumagamit na iyong nakolekta gamit ang tampok na Messenger Marketing (hal., mga tao na idinagdag sa isang email list).
Pinakamahusay na tagabuo ng chatbot para sa marketing
Ang marketing ay isang mahalagang aspeto ng anumang negosyo. Ang MobileMonkey, ManyChat, at MessengerBot ang pinakamahusay na mga tagabuo ng chatbot para sa marketing dahil lahat sila ay nag-aalok ng iba't ibang mga tampok na makakatulong sa iyong kumpanya na makamit ang mga layunin nito. Sa kategoryang ito, ang MobileMonkey, ManyChat, at MessengerBot ay lahat ay pantay.
Chatbot Elements
Ang mga elemento ng chatbot ay ang mga elemento na bumubuo sa lahat ng chatbot. Kabilang sa mga elementong ito ang mga button, menu, at form na madalas na ginagamit upang makipag-ugnayan sa isang chatbot. Bawat elemento ay may iba't ibang gamit batay sa function nito sa loob ng isang pag-uusap (o “chat”).
Mobile Monkey
Ang Mobile Monkey ay isang madaling gamitin na platform para sa paglikha ng mga chatbot. Mayroon itong mga tool para sa mga marketer at developer ng bot upang matulungan silang bumuo ng mga bot nang mabilis nang walang anumang teknikal na kaalaman o karanasan sa coding.
ManyChat
Ang ManyChat ay isang tool na nagpapahintulot sa iyo na lumikha ng mga simpleng kampanya sa pagmemensahe nang hindi kinakailangang mag-code. Maraming tao ang gumagamit ng platform na ito dahil madali itong i-set up, ngunit hindi ito nag-aalok ng kasing daming pagpapasadya tulad ng ibang mga tool.
MessengerBot
Ang MessengerBot ay isa pang platform sa pagbuo ng chatbot na nagpapahintulot para sa mabilis at madaling pag-set up ng isang messaging bot nang walang kinakailangang code. Maaaring i-customize ng gumagamit ang interface, magdagdag ng mga button at menu sa kanilang mga bot, at subaybayan ang mga engagement metrics sa real-time. Nag-aalok din ang Messenger bot ng isang solusyon para sa enterprise na may kasamang dashboard na nagpapakita ng pinakapopular na mga button at form na ginagamit ng mga gumagamit.
Pinakamahusay na tagabuo ng chatbot para sa walang limitasyong mga chatbot
Ang mga platform ng chatbot ay limitado sa bilang ng mga bot na maaari mong likhain. Pinapayagan ng Mobile Monkey ang walang limitasyong mga chatbot, habang ang ManyChat at MessengerBot ay may limitasyon sa kung gaano karaming mga chatbot ang maaari mong buuin.
Ang Mobile Monkey ay pinakamahusay dahil nag-aalok ito ng mas maraming tampok kaysa sa ibang mga platform nang walang anumang limitasyon o restriksyon. Ang drag-and-drop interface ng platform ay ginagawang mabilis at madali ang pagbuo.
Ang ManyChat ay malapit na pangalawa dahil mayroon itong lahat ng pangunahing tampok ng Mobile Monkey at ginagawang madali ang pag-set up nang walang kinakailangang kaalaman sa coding, ngunit nililimitahan nito ang mga gumagamit sa limang chatbot sa isang pagkakataon.
Channels
Ang pagsasama sa maraming channel ay isang kritikal na salik pagdating sa tagumpay ng chatbot.
MobileMonkey
Ang MobileMonkey ay isang enterprise-level na platform na nagpapahintulot sa iyo na ikonekta ang iyong mga bot nang direkta sa lahat ng messaging platform tulad ng Facebook Messenger, SMS/Text Messaging (at Google Voice), at kahit Amazon Alexa.
ManyChat
Ang Manychat ay isang front-end platform na nagpapahintulot sa iyo na isama at idagdag ang iyong Facebook Messenger Chatbot sa anumang web application o website.
MessengerBot
Ang MessengerBot ay ang tool para sa marketing automation para sa mga chatbot, na nagpapahintulot sa mga negosyo na lumikha ng mga automated na mensahe sa Facebook Messenger nang madali! Maaari mong subaybayan ang pagganap ng iyong mga mensahe, i-schedule ang mga ito nang maaga at kahit na magdagdag ng isang buong HTML template library upang matiyak na ang hitsura at pakiramdam ay tama.
Pinakamahusay na tagabuo ng chatbot para sa maraming channel
Ang tatlong platform ay lahat ay napakahusay para sa iba't ibang bagay, kaya mahalagang maunawaan ang mga layunin at pangangailangan ng iyong kumpanya upang matukoy kung aling platform ang magiging pinakamahusay na akma.
Ang MobileMonkey ay isang mahusay na pagpipilian kung nais mo ng isang enterprise-level na solusyon na nagbibigay sa iyo ng access sa Facebook Messenger bukod sa SMS/Text Messaging (at Google Voice).
Ang ManyChat ay isang mahusay na pagpipilian kung nais mong idagdag ang iyong Facebook Messenger Chatbot sa anumang web application o website.
Ang MessengerBot ay isang mahusay na platform para sa marketing automation, na nagpapahintulot sa mga gumagamit na lumikha ng mga automated na mensahe sa Facebook Messenger nang madali at subaybayan ang kanilang pagganap.
Sa lahat ng tatlong platform na napakahusay sa iba't ibang bagay, mahalagang maunawaan ang mga layunin ng iyong kumpanya upang matukoy ang pinakamahusay na platform.
Pagsasama ng Bayad
Ang pagsasama ng bayad ay isa pang mahalagang salik na maaaring humantong sa tagumpay ng chatbot. Ang maayos at secure na pagsasama ng bayad ay kritikal para sa mga negosyo na umaasa sa mga chatbot upang makabuo ng kita.
MobileMonkey
Pinapayagan ng MobileMonkey na idagdag mo ang mga pagbabayad nang direkta sa iyong Facebook Messenger Chatbot, na nagpapahintulot sa mga gumagamit na magbayad sa pamamagitan ng iba't ibang pamamaraan tulad ng PayPal at Stripe Checkout.
ManyChat
Ang pagsasama ng bayad ay available sa pamamagitan ng Stripe! Maaari mong gamitin ang Manychat sa pamamagitan ng pagpili ng alinman sa Paypal o Stripe para sa iyong mga pagbabayad at samantalahin ang parehong mga tampok (Stripe Checkout at ang kamangha-manghang Instant Pay ng Stripe).
Messenger Bot
Pinapayagan ng MessengerBot na idagdag mo ang mga pagbabayad nang direkta sa iyong Facebook Messenger Chatbot, na nagpapahintulot sa mga gumagamit na magbayad sa pamamagitan ng iba't ibang pamamaraan tulad ng PayPal, Stripe, at Razorpay. Ang catch? Maaari mong panatilihin ang 100% ng iyong kita sa iyong sariling customizable na eCommerce store!
Pinakamahusay na tagabuo ng chatbot na may pagsasama ng bayad
Ang mga payment processor sa mga platform ng chatbot ay isang mahusay na paraan upang magbigay ng maayos at secure na karanasan sa pagbabayad para sa iyong mga gumagamit, kaya mahalagang maunawaan mo ang mga kakayahan ng mga platform na ito bago gumawa ng desisyon.
MobileMonkey offers a great payment integration option with its ability to add payments through Stripe and PayPal.
ManyChat also has an easy-to-use payment system, allowing you to take advantage of both features (Stripe Checkout and Stripe’s awesome Instant Pay). Just like MobileMonkey, Manychat uses Stripe Checkout and Stripe’s Instant Pay.
MessengerBot has a great payment integration option with its ability to add payments through PayPal, Stripe, and Razorpay! You can keep 100% of your revenue with a customizable eCommerce store too.
The verdict: MessengerBot is the best chatbot builder for multiple channels as it offers the best payment integration and customizable eCommerce store option.
Ang tatlong platform ay lahat ay napakahusay para sa iba't ibang bagay, kaya mahalagang maunawaan ang mga layunin at pangangailangan ng iyong kumpanya upang matukoy kung aling platform ang magiging pinakamahusay na akma.
AI at NLP
Artificial Intelligence (AI) and Natural Language Processing (NLP) are two of the biggest trends in chatbots right now. Chatbot platforms that offer AI and NLP are going to be more likely to attract developers who want to build bots that appear intelligent, so it’s important for chatbot beginners (and even experienced devs) to understand what these terms mean.
Messaging is now a critical part of any business’s strategy. Customers are already using messaging services daily, and they expect brands to communicate with them in the same way that their friends do.
MobileMonkey
AI and NLP: MobileMonkey uses a combination of AI and NLP to allow developers to create smart chatbots in record time.
ManyChat
ManyChat does not have an official statement about their use of AI or NLP, but it is believed that the platform can recognize text using machine learning (a branch of Artificial Intelligence).
Messenger Bot
MessengerBot uses a proprietary machine-learning algorithm that is able to understand the meaning behind words, emojis, GIFs, videos, or images. This allows it to provide relevant responses in all types of messaging channels like Facebook Messenger.
Best chatbot builder for creating human-like interaction
Creating human-like interaction is the goal of any chatbot platform. AI and NLP help developers create bots that are intelligent enough to answer most questions, which makes it easier for customers to interact with them.
MobileMonkey is best at creating human-like interactions because they only have three rules: listen, think, and respond; this keeps conversations simple between a bot and a human.
ManyChat is best for creating human-like interactions because it uses AI and NLP to learn the meaning behind words, emojis, GIFs, videos, or images so that its developers can create bots that are intelligent enough to answer most questions customers may have.
MessengerBot is great at creating human-like interactions because it uses a proprietary machine-learning algorithm that is able to understand the meaning behind words, emojis, GIFs, videos, or images.
All three platforms are great at creating human-like interactions, so it really comes down to the needs of developers and their customers.
Analitika
Analytics is one of the most important things to look for when choosing a chatbot platform. The ability to track and review user patterns can help you determine what works best with your users, as well as helping expose opportunities that may not have been apparent before such as client engagement in different time zones or customer behavior across platforms.
MobileMonkey
MobileMonkey’s analytics feature is very customizable, allowing you to define what user data you want to track. You can either track every single message a user sends or simply be notified when certain keywords are used. This makes it easy for marketers and admins who just need the basic information but also allows those looking for more in-depth analytics access to that as well.
ManyChat
ManyChat’s analytics feature is also very customizable and allows you to track many different user actions. You can define your own custom events (i.e. sending a message, clicking on an element) or use their pre-generated analytics event types for common situations such as when someone subscribed to a list or sent a game request to the bot admin. ManyChat also offers heat map analytics that shows user locations and how they use your bot.
Messenger Bot
While MessengerBot doesn’t offer any specific analytics at the moment, it does allow you to export all of your data in CSV format so that you can do whatever analysis you’d like on them yourself. You can easily track your best-performing channels, subscribers, comments, and campaigns on the analytics dashboard.
The Winner:
MobileMonkey and ManyChat both offer customizable options so you can choose just how deep of insight into user patterns you’d like (or even all of them!). MobileMonkey excels with its ability to not only track keywords but every individual message that is sent while ManyChat’s heat map feature provides a nice alternative. MessengerBot falls short when it comes to analytics at the moment, although they do offer some customization options for tracking your own data using CSV exports.
eCommerce
eCommerce stores are a crucial part of every business. In order to get more leads and conversions, we need the right tools for our businesses.
Integrating an eCommerce store into your bot allows you to gain even more leads by having access to information like customer preferences, shopping cart contents and so much more. This data can then be used to inform your sales team or even suggest products that a customer might like.
MobileMonkey
eCommerce is available for both iOS and Android devices. Users can directly access their store’s products through the app, check out product details like price, images, and descriptions with ease.
ManyChat
eCommerce is only available to Shopify stores that are on Manychat – no other eCommerce platforms will be supported in this chatbot platform yet.
Messenger Bot
You can integrate your WooCommerce store with Messenger Bot. Messenger Bot will allow you to send orders and products as well as check the cart contents. You can also create your own customizable eCommerce store within the chatbot platform and keep 100% of your revenue!
The winner:
E-commerce stores are important for businesses, so it’s important to have the right tools. MobileMonkey allows you to connect your eCommerce store easily and securely get all of this data into the chatbot platform!
Mobile Monkey is a great option if you are looking to integrate an eCommerce store into your bot. They have many integrations and allow you to manage all aspects of the store through their platform.
ManyChat is another great option if you are looking to integrate an eCommerce store into your chatbot, especially if it’s Shopify! You can send orders and products as well as check the cart contents. You can also create your own customizable eCommerce store within their chatbot platform!
The best option if you are looking to integrate an eCommerce store into your chatbot is Messenger Bot! Not only does it have many integrations, but it also allows you to create your own eCommerce store within their chatbot platform. You can check out product details like price, images, and descriptions as well! This is the best option if you are looking for an all-in-one solution that has many integrations available right now.
Suporta
Customer support is the most important part of any chatbot or customer service. Because you cannot see a real person when something is wrong with your bot, it’s vital to have great support that can reply quickly and assist if there are problems.
MobileMonkey
Mobile Monkey has multiple ways to contact them through email and phone calls as well as a knowledge base to help you find solutions.
ManyChat
They have a ticket system and email support that can be contacted through their website or by replying to the confirmation email they send when setting up your account. They also offer chat on Facebook Messenger, but we did not test this feature out as it is only available for paid accounts. Once again, these are mostly automated messages and there is no direct chat with a real person.
Messenger Bot
You can contact customer support through live chat on MessengerBot’s website or through email. They also have a FAQ section on their website that answers most questions you might need help with.
The Winner:
Customer support is the most important aspect of any chatbot or customer service, and it’s vital to have great support that can reply quickly and assist if there are problems. The three platforms we tested all have some kind of support, but none quite measure up to MobileMonkey. Their response time is the best and they offer multiple ways to contact them through email and phone calls as well as a knowledge base that can help you find solutions if needed.
Mga Template
Templates are a great way to reuse information in your chatbot and accomplish multiple tasks with little effort.
As you can see, this is an effective way to incorporate repetitive responses into something that’s easy for users. It saves time and keeps things consistent so customers know what they’re getting every time they interact with your chatbot.
MobileMonkey
MobileMonkey’s templates come with the ability to have multiple responses and they are stored in a file. This makes it very easy for you to create reusable content and keep your chatbot organized.
ManyChat
ManyChat has similar features that allow you to reuse information from previous conversations while keeping things consistent, but their implementation is slightly different because they store them all under one template.
MessengerBot
This tool has similar features to the other two tools, but it also allows you to create branching conversations so users can see different responses based on what they type and how they interact with your chatbot. This is a great way to make things more personalized while keeping them simple for customers as well. Messenger Bot also offers done-for-you templates that you can use as a base to make your chatbot more unique.
The Winner:
In conclusion, all three tools offer similar features that allow you to reuse information and keep things consistent for customers while saving time and effort on your end. However there are some differences based on how they store their templates, the number of responses they offer, and how you can create branching conversations.
ManyChat wins in this category with their done-for-you templates that make it easy to get started on your chatbot quickly. However if those don’t fit what you’re looking for or aren’t customized enough, you can always edit the template to make it your own.
MobileMonkey is great because you have full control over how the templates work and what they look like, but this does require more effort on your end before getting started with your chatbot.
MessengerBot has a similar customization ability as MobileMonkey, but their done-for-you templates are more unique.
At the end of the day, all three tools offer similar features when it comes to working with templates and making your chatbot functional. However, depending on what you’re looking for from a chatbot platform, each tool might be better than others in certain areas based on your needs.
SMS/Messaging
SMS and messaging are an integral part of the chatbot landscape. People are communicating via text on their mobile devices more than ever before and messaging has become a primary form of communication for people around the world.
MobileMonkey
MobileMonkey provides developers with powerful tools that enable them to build rich messaging experiences that connect with their users on a one-on-one basis. The platform provides support for sending SMS and MMS messages as well as more advanced features like in-app notifications, chat bubbles, custom keyboards, rich media including audio/video content, and screen prompts (to name just a few).
ManyChat
ManyChat is an extremely powerful platform that provides chatbot developers with the ability to build messaging funnels. This focus on messaging makes it a very strong choice for those looking to send SMS and MMS messages as part of their chat experience.
Messenger Bot
A key feature of MessengerBot is its support for sending both text/SMS messages, rich media (including video, audio, and images) as well as the ability to send messages directly from a website via webhooks.
The Winner:
SMS and messaging are an integral part of the chatbot landscape. People are communicating via text on their mobile devices more than ever before and messaging has become a primary form of communication for people around the world.
In this category, MessengerBot is the clear winner. The range of features available to developers makes it a very strong choice for those looking to send messages as part of their chat experience in both traditional SMS and MMS format, but also including more advanced forms like rich media (video/audio) or direct website integration via webhooks.
Managing Leads
Lead management is a very important aspect when choosing a chatbot platform. It is important to know what data you need to collect and from which platforms, so that your chatbot’s CRM can be set up accordingly.
MobileMonkey
Mobile Monkey offers two different ways to track leads: through the Salesforce integration or by using our Zapier integration. If you are already using a Salesforce CRM, then the first option would be best. If not, or you’re looking for an easy way to integrate your chatbot with other popular apps like MailChimp and AWeber, then Zapier is the right choice for you.
ManyChat
ManyChat does offer lead management by allowing users to import their email lists and specifying which messages are sent to leads. The downside is that the tool doesn’t offer any way of tracking individual interactions with your chatbot, such as when a user sends an inquiry or completes a purchase on their site.
Messenger Bot
With Messenger Bot you can import contact information into its CRM in order to track interactions with individual leads. One drawback is that it only allows importing email addresses and phone numbers, but doesn’t have a way to manage lead forms or landing pages.
The Winner:
In this category, Messenger Bot wins because it offers more ways to interact with your chatbot than ManyChat and MobileMonkey combined. So if you need any of those features listed above, then choose Messenger Bot!
Which is the best chatbot platform for customers and marketers- Mobile Monkey vs ManyChat vs Messenger Bot?
A chatbot platform is software that companies can use to develop chatbots. There are three of the most popular platforms in this field: Mobile Monkey, ManyChat, and Messenger Bot.
They all have different features which make them unique from each other. It is important for marketers and customers to choose one platform according to their needs because they need to understand what every chatbot software can do for them.
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