{"id":251817,"date":"2024-02-05T03:13:19","date_gmt":"2024-02-05T11:13:19","guid":{"rendered":"https:\/\/messengerbot.app\/empathy-meets-efficiency-how-customer-service-automation-is-redefining-the-human-touch\/"},"modified":"2026-04-12T13:24:48","modified_gmt":"2026-04-12T20:24:48","slug":"su-dong-cam-gap-go-hieu-qua-cach-tu-dong-hoa-dich-vu-khach-hang-dang-dinh-nghia-lai-su-tiep-xuc-cua-con-nguoi","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/empathy-meets-efficiency-how-customer-service-automation-is-redefining-the-human-touch\/","title":{"rendered":"S\u1ef1 \u0111\u1ed3ng c\u1ea3m g\u1eb7p g\u1ee1 hi\u1ec7u qu\u1ea3: C\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang \u0111\u1ecbnh ngh\u0129a l\u1ea1i s\u1ef1 ti\u1ebfp x\u00fac c\u1ee7a con ng\u01b0\u1eddi"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/vi\/empathy-meets-efficiency-how-customer-service-automation-is-redefining-the-human-touch\/\" data-essbisposttitle=\"Empathy Meets Efficiency: How Customer Service Automation is Redefining the Human Touch\" data-essbishovercontainer=\"\"><p>Trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 th\u1eddi gian qu\u00fd gi\u00e1 v\u00e0 s\u1ef1 ki\u00ean nh\u1eabn tr\u1edf n\u00ean m\u1ecfng manh, t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t c\u00e2y c\u1ea7u c\u00e1ch m\u1ea1ng gi\u1eefa hi\u1ec7u qu\u1ea3 nhanh ch\u00f3ng v\u00e0 s\u1ef1 \u1ea5m \u00e1p c\u1ee7a t\u01b0\u01a1ng t\u00e1c con ng\u01b0\u1eddi. Cu\u1ed9c tr\u00f2 chuy\u1ec7n xung quanh t\u1ef1 \u0111\u1ed9ng h\u00f3a trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang s\u00f4i \u0111\u1ed9ng h\u01a1n bao gi\u1edd h\u1ebft, v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111ua nhau t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, c\u1ed1 g\u1eafng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 k\u1ebft h\u1ee3p li\u1ec1n m\u1ea1ch gi\u1eefa t\u1ed1c \u0111\u1ed9 v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng. H\u00e0nh tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i n\u00e0y, t\u1eeb c\u00e2u h\u1ecfi \u0111\u1ea7u ti\u00ean \u201cT\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\u201d \u0111\u1ebfn nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ti\u00ean ti\u1ebfn nh\u1ea5t, ph\u1ea3n \u00e1nh m\u1ed9t cu\u1ed9c t\u00ecm ki\u1ebfm s\u1ef1 c\u00e2n b\u1eb1ng\u2014\u0111i\u1ec7u nh\u1ea3y c\u1ee7a c\u00e1c thu\u1eadt to\u00e1n v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m. Khi ch\u00fang ta \u0111i s\u00e2u v\u00e0o nh\u1eefng s\u1eafc th\u00e1i c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng v\u00e0 b\u00f3c t\u00e1ch c\u00e1c l\u1edbp t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1ec3 ch\u00fang t\u00f4i h\u01b0\u1edbng d\u1eabn b\u1ea1n c\u00e1ch m\u00e0 vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1c doanh nghi\u1ec7p m\u00e0 c\u00f2n c\u00e1ch m\u1ea1ng h\u00f3a ch\u00ednh c\u1ea5u tr\u00fac c\u1ee7a c\u00e1c k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h2>\n<p>T\u1ea1i tr\u00e1i tim c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc l\u00e0 s\u1ef1 c\u00e2n b\u1eb1ng gi\u1eefa s\u1ef1 ch\u0103m s\u00f3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 hi\u1ec7u qu\u1ea3. T\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 s\u1ef1 c\u00e2n b\u1eb1ng \u0111\u00f3. N\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7; \u0111\u00f3 l\u00e0 m\u1ed9t s\u1ef1 chuy\u1ec3n m\u00ecnh c\u00e1ch m\u1ea1ng trong c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. V\u1eady, t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 l\u00e0 g\u00ec?<\/p>\n<ul>\n<li>\ud83e\udd0d N\u00f3 l\u00e0 s\u1ef1 t\u00edch h\u1ee3p c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0 ph\u1ea7n m\u1ec1m tinh vi \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>\ud83e\udd16 N\u00f3 \u0111\u1ea3m nh\u1eadn c\u00e1c nhi\u1ec7m v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i, gi\u00fap c\u00e1c nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p.<\/li>\n<li>\ud83d\ude80 Quan tr\u1ecdng nh\u1ea5t, \u0111\u00f3 l\u00e0 vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ea3m b\u1ea3o h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c m\u1ed7i l\u1ea7n.<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eefng \u0111i\u1ec3m t\u01b0\u01a1ng t\u00e1c n\u00e0y, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m ch\u1ea5t l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd.<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a H\u1ed7 tr\u1ee3 Kh\u00e1ch h\u00e0ng<\/h2>\n<p>H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng c\u00f3 m\u1ed9t ai \u0111\u00f3, ho\u1eb7c \u0111\u00fang h\u01a1n l\u00e0 m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3, c\u00f3 th\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c cho kh\u00e1ch h\u00e0ng 24\/7. \u0110\u00f3 ch\u00ednh l\u00e0 \u0111i\u1ec1u m\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng mang l\u1ea1i. M\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng, n\u00f3 bao ph\u1ee7 nhi\u1ec1u kh\u00eda c\u1ea1nh c\u1ee7a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng:<\/p>\n<ul>\n<li>\ud83d\udd56 H\u1ed7 tr\u1ee3 li\u00ean t\u1ee5c kh\u00f4ng c\u00f3 th\u1eddi gian ch\u1ebft<\/li>\n<li>\ud83d\udee0 Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh v\u00e0 x\u1eed l\u00fd c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi ch\u00fang leo thang<\/li>\n<li>\ud83d\udcac Tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 h\u1ed7 tr\u1ee3 d\u1ef1a tr\u00ean AI nh\u01b0 l\u00e0 \u0111i\u1ec3m li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean gi\u00fap gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3<\/li>\n<\/ul>\n<p>N\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i Messenger Bot ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd trong vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eefng t\u01b0\u01a1ng t\u00e1c n\u00e0y, \u0111\u1ea3m b\u1ea3o h\u1ed7 tr\u1ee3 nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u00e1ng tin c\u1eady.<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng<\/h2>\n<p>Ngh\u1ec7 thu\u1eadt t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c c\u00e0i \u0111\u1eb7t m\u1ed9t chatbot. \u0110\u00f3 l\u00e0 vi\u1ec7c hi\u1ec3u v\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 v\u1edbi Messenger Bot, ngh\u1ec7 thu\u1eadt tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c:<\/p>\n<ul>\n<li>\ud83c\udfaf C\u00e1c quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf xung quanh h\u1ed3 s\u01a1 h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi d\u00f9ng gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i.<\/li>\n<li>\ud83d\udcc8 T\u1eadn d\u1ee5ng ph\u00e2n t\u00edch \u0111\u1ec3 tinh ch\u1ec9nh nh\u1eefng t\u01b0\u01a1ng t\u00e1c n\u00e0y, th\u00edch \u1ee9ng v\u1edbi xu h\u01b0\u1edbng v\u00e0 m\u00f4 h\u00ecnh.<\/li>\n<\/ul>\n<p>Ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng c\u1ea3m th\u1ea5y c\u00e1 nh\u00e2n nh\u01b0ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng cho quy m\u00f4.<\/p>\n<h2>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/h2>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng m\u1edf ra m\u1ed9t ch\u01b0\u01a1ng m\u1edbi cho c\u00e1c c\u00f4ng ty gi\u1ea3i quy\u1ebft c\u00e1c m\u1ed1i quan t\u00e2m m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. S\u1eed d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a trong Messenger Bot:<\/p>\n<ul>\n<li>\ud83d\udd04 C\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u01b0\u1ee3c t\u1ea1o ra v\u00e0 nu\u00f4i d\u01b0\u1ee1ng th\u00f4ng qua c\u00e1c chu\u1ed7i t\u1ef1 \u0111\u1ed9ng, n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li>\ud83d\udde8 Giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng ti\u1ec1m n\u0103ng b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a h\u1ecd v\u1edbi kh\u1ea3 n\u0103ng \u0111a ng\u00f4n ng\u1eef c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n<li>\ud83d\udc65 Qu\u1ea3n l\u00fd m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng kh\u00f4ng gi\u1edbi h\u1ea1n ng\u01b0\u1eddi \u0111\u0103ng k\u00fd trong Messenger, t\u1ea1o ra m\u1ed9t h\u1ec7 sinh th\u00e1i t\u01b0\u01a1ng t\u00e1c r\u1ed9ng l\u1edbn.<\/li>\n<\/ul>\n<p>M\u1ed7i ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c hi\u1ec7u ch\u1ec9nh cho s\u1ef1 li\u00ean quan v\u00e0 k\u1ecbp th\u1eddi, duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2>Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n<p>T\u00ecm ki\u1ebfm c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 kh\u00f3 kh\u0103n, nh\u01b0ng kh\u00f4ng khi b\u1ea1n c\u00f3 m\u1ed9t \u0111\u1ed1i t\u00e1c nh\u01b0 Messenger Bot. C\u00e1c gi\u1ea3i ph\u00e1p c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p:<\/p>\n<ul>\n<li>\ud83d\udecd\ufe0f T\u00edch h\u1ee3p th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed li\u1ec1n m\u1ea1ch.<\/li>\n<li>\ud83d\udce5 C\u00e1c ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng qua email \u0111\u01b0\u1ee3c s\u1eafp x\u1ebfp sau c\u00e1c li\u00ean h\u1ec7 \u0111\u1ea7u ti\u00ean qua Messenger.<\/li>\n<li>\ud83c\udff7\ufe0f Chi\u1ebfn l\u01b0\u1ee3c ti\u1ebft ki\u1ec7m chi ph\u00ed v\u1edbi t\u1ef7 l\u1ec7 \u0111\u0103ng k\u00fd cao, gi\u1ea3m thi\u1ec3u chi ph\u00ed thu h\u00fat kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>Ch\u00fang t\u00f4i \u0111\u1ea3m b\u1ea3o r\u1eb1ng chi\u1ebfn l\u01b0\u1ee3c c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c trang b\u1ecb nh\u1eefng \u0111\u1ed5i m\u1edbi m\u1edbi nh\u1ea5t.<\/p>\n<p>Ngay c\u1ea3 khi ch\u00fang t\u00f4i \u00e1p d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i nh\u1edb r\u1eb1ng y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi v\u1eabn l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 thi\u1ebfu. Ch\u00fang t\u00f4i gi\u00fap kh\u00e1ch h\u00e0ng cung c\u1ea5p s\u1ef1 k\u1ebft h\u1ee3p h\u00e0i h\u00f2a gi\u1eefa s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 hi\u1ec7u qu\u1ea3 t\u1ef1 \u0111\u1ed9ng h\u00f3a\u2014c\u00e1c bot c\u1ee7a ch\u00fang t\u00f4i quan t\u00e2m nh\u01b0 con ng\u01b0\u1eddi. B\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao doanh nghi\u1ec7p c\u1ee7a m\u00ecnh l\u00ean t\u1ea7m cao m\u1edbi? <strong>Kh\u00e1m ph\u00e1 c\u00e1c t\u00ednh n\u0103ng c\u1ee7a ch\u00fang t\u00f4i<\/strong> t\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ho\u1eb7c <strong>\u0111\u0103ng k\u00fd<\/strong> cho m\u1ed9t b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed v\u00e0 ch\u1ee9ng ki\u1ebfn s\u1ee9c m\u1ea1nh c\u1ee7a c\u00f4ng ngh\u1ec7 giao ti\u1ebfp ti\u00ean ti\u1ebfn m\u00e0 n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/vi\/empathy-meets-efficiency-how-customer-service-automation-is-redefining-the-human-touch\/\" data-essbisPostTitle=\"Empathy Meets Efficiency: How Customer Service Automation is Redefining the Human Touch\" data-essbisHoverContainer=\"\"><p>In a world where time is precious and patience runs thin, customer service automation has emerged as the revolutionary bridge between rapid efficiency and the warmth of human interaction. The conversation around automation in customer service is more vibrant than ever, with businesses racing to automate customer support, striving for that seamless blend of speed [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":251818,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"noindex","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-251817","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/251817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/comments?post=251817"}],"version-history":[{"count":1,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/251817\/revisions"}],"predecessor-version":[{"id":261626,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/251817\/revisions\/261626"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media\/251818"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media?parent=251817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/categories?post=251817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/tags?post=251817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}