{"id":252016,"date":"2024-02-25T17:18:39","date_gmt":"2024-02-26T01:18:39","guid":{"rendered":"https:\/\/messengerbot.app\/embracing-empathy-through-wires-how-customer-service-automation-bridges-human-touch-with-efficiency\/"},"modified":"2026-04-12T13:26:56","modified_gmt":"2026-04-12T20:26:56","slug":"don-nhan-su-dong-cam-qua-day-dan-cach-tu-dong-hoa-dich-vu-khach-hang-ket-noi-cam-xuc-con-nguoi-voi-hieu-qua","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/embracing-empathy-through-wires-how-customer-service-automation-bridges-human-touch-with-efficiency\/","title":{"rendered":"\u00d4m \u1ea5p s\u1ef1 \u0111\u1ed3ng c\u1ea3m qua d\u00e2y \u0111i\u1ec7n: C\u00e1ch m\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u1ebft n\u1ed1i c\u1ea3m x\u00fac con ng\u01b0\u1eddi v\u1edbi hi\u1ec7u qu\u1ea3"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/vi\/embracing-empathy-through-wires-how-customer-service-automation-bridges-human-touch-with-efficiency\/\" data-essbisposttitle=\"Embracing Empathy Through Wires: How Customer Service Automation Bridges Human Touch with Efficiency\" data-essbishovercontainer=\"\"><p>Trong m\u1ed9t k\u1ef7 nguy\u00ean m\u00e0 th\u1eddi gian qu\u00fd gi\u00e1 nh\u01b0 s\u1ef1 ch\u00fa \u00fd c\u00e1 nh\u00e2n h\u00f3a, t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ee9ng v\u1eefng nh\u01b0 m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng chuy\u1ec3n \u0111\u1ed5i t\u00edch c\u1ef1c k\u1ebft h\u1ee3p h\u00e0i h\u00f2a c\u1ea3 hai. Khi l\u1eb7n s\u00e2u v\u00e0o l\u0129nh v\u1ef1c t\u1ef1 \u0111\u1ed9ng h\u00f3a trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ch\u00fang ta kh\u00e1m ph\u00e1 c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t nhu c\u1ea7u c\u00f4ng ngh\u1ec7 m\u00e0 c\u00f2n l\u00e0 m\u1ed9t n\u1ed7 l\u1ef1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u1ec3 n\u00e2ng cao c\u00e1c k\u1ebft n\u1ed1i gi\u1eefa con ng\u01b0\u1eddi. Khi c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng chuy\u1ec3n h\u01b0\u1edbng sang d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng, vi\u1ec7c hi\u1ec3u r\u00f5 t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 bao g\u1ed3m nh\u1eefng g\u00ec tr\u1edf n\u00ean r\u1ea5t quan tr\u1ecdng. T\u01b0\u1edfng t\u01b0\u1ee3ng l\u1ea1i c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, b\u00e0i vi\u1ebft n\u00e0y \u0111i s\u00e2u v\u00e0o c\u00e1c kh\u00eda c\u1ea1nh kh\u00e1c nhau c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng, xem x\u00e9t c\u00e1ch c\u00e1c gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111ang t\u00e1i t\u1ea1o l\u1ea1i s\u1ef1 \u1ea5m \u00e1p c\u1ee7a s\u1ef1 ti\u1ebfp x\u00fac con ng\u01b0\u1eddi trong m\u1ed9t b\u1ed1i c\u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1. Ch\u00fang ta \u0111ang \u1edf ng\u01b0\u1ee1ng c\u1ee7a m\u1ed9t cu\u1ed9c c\u00e1ch m\u1ea1ng, n\u01a1i vi\u1ec7c t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u1ee9a h\u1eb9n s\u1ebd gi\u1ea3i ph\u00f3ng, kh\u00f4ng l\u00e0m xa l\u00e1nh, t\u1ea1o ra nh\u1eefng m\u1ed1i li\u00ean k\u1ebft s\u00e2u s\u1eafc h\u01a1n th\u00f4ng qua hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a.<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h2>\n<p>B\u1ea1n \u0111\u00e3 bao gi\u1edd tr\u1ea3i nghi\u1ec7m s\u1ef1 th\u1ecfa m\u00e3n ngay l\u1eadp t\u1ee9c khi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c nh\u1eadn di\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft trong nh\u00e1y m\u1eaft ch\u01b0a? \u0110\u00f3 l\u00e0 <strong>t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong> \u0111ang ho\u1ea1t \u0111\u1ed9ng. \u0110\u00f3 l\u00e0 ph\u00e9p m\u00e0u c\u00f4ng ngh\u1ec7 bi\u1ebfn d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u00e0nh m\u1ed9t l\u0129nh v\u1ef1c nhanh ch\u00f3ng, hi\u1ec7u qu\u1ea3, n\u01a1i m\u00e0 m\u00e1y m\u00f3c v\u00e0 ph\u1ea7n m\u1ec1m tinh vi \u0111\u1ea3m nh\u1eadn c\u00e1c nhi\u1ec7m v\u1ee5 th\u01b0\u1eddng ng\u00e0y, gi\u1ea3i ph\u00f3ng c\u00e1c nh\u00e2n vi\u00ean con ng\u01b0\u1eddi \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n<p>\u0110i s\u00e2u h\u01a1n v\u00e0o l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng:<\/p>\n<ul>\n<li>Ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1c c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n<\/li>\n<li>S\u1eb5n s\u00e0ng 24\/7 \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/li>\n<li>T\u00ednh nh\u1ea5t qu\u00e1n trong vi\u1ec7c x\u1eed l\u00fd kh\u1ed1i l\u01b0\u1ee3ng y\u00eau c\u1ea7u l\u1edbn<\/li>\n<\/ul>\n<p>Nh\u1eefng c\u1ea3i ti\u1ebfn trong d\u1ecbch v\u1ee5 n\u00e0y l\u00e0 m\u1ed9t \u0111i\u1ec1u may m\u1eafn, nh\u01b0ng c\u1ea7n ph\u1ea3i c\u00f3 s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 k\u1ebft n\u1ed1i ch\u00e2n th\u00e0nh trong c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u01b0ng \u0111i\u1ec1u n\u00e0y ph\u00f9 h\u1ee3p nh\u01b0 th\u1ebf n\u00e0o v\u1edbi n\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i t\u1ea1i Messenger Bot?<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a trong D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng<\/h2>\n<p>Xem x\u00e9t <strong>t\u1ef1 \u0111\u1ed9ng h\u00f3a trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong> nh\u01b0 m\u1ed9t b\u00e1nh r\u0103ng thi\u1ebft y\u1ebfu trong b\u00e1nh xe kh\u1ed5ng l\u1ed3 c\u1ee7a qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i kh\u00f4ng ch\u1ec9 t\u1ea1o ra nh\u1eefng ph\u1ea3n h\u1ed3i m\u00e1y m\u00f3c; ch\u00fang t\u00f4i t\u1ea1o ra nh\u1eefng ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, ph\u00f9 h\u1ee3p v\u00e0 \u0111\u01b0\u1ee3c th\u1ed5i h\u1ed3n v\u1edbi m\u1ed9t ch\u00fat g\u00ec \u0111\u00f3 d\u01b0\u1eddng nh\u01b0 l\u00e0 con ng\u01b0\u1eddi. T\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 ph\u1ea3n \u00e1nh t\u00f4ng gi\u1ecdng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 m\u1ed9t \u0111\u1ed1i m\u1ed9t, \u0111i\u1ec1u n\u00e0y, k\u1ebft h\u1ee3p v\u1edbi nh\u1eefng ph\u1ea3n h\u1ed3i th\u00f4ng minh c\u1ee7a ch\u00fang t\u00f4i, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00ean m\u1ed9t t\u1ea7m cao m\u1edbi.<\/p>\n<p>Hi\u1ec3u r\u00f5 s\u1ef1 k\u1ebft h\u1ee3p n\u00e0y:<\/p>\n<ul>\n<li>H\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a mang t\u00ednh nh\u00e2n v\u0103n<\/li>\n<li>Nh\u1eefng ph\u1ea3n h\u1ed3i th\u00f4ng minh \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang cho t\u1eebng kh\u00e1ch h\u00e0ng<\/li>\n<li>Quy tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 d\u1ec5 d\u00e0ng<\/li>\n<\/ul>\n<p>Khi s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o c\u00e1c c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng h\u00f3a, m\u1ed9t s\u1ef1 c\u00e2n b\u1eb1ng tinh t\u1ebf gi\u1eefa hi\u1ec7u qu\u1ea3 v\u00e0 c\u00e1 nh\u00e2n h\u00f3a \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp. V\u00ed d\u1ee5, n\u1ec1n t\u1ea3ng Messenger Bot c\u1ee7a ch\u00fang t\u00f4i t\u1eadn d\u1ee5ng b\u1ed1i c\u1ea3nh c\u1ee7a c\u00e1c y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 d\u1ec7t n\u00ean m\u1ed9t m\u1ea1ng l\u01b0\u1edbi d\u1ecbch v\u1ee5 li\u1ec1n m\u1ea1ch.<\/p>\n<h2>T\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/h2>\n<p>Khi b\u1ea1n xem x\u00e9t <strong>t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/strong>, kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng cho kh\u00e1ch h\u00e0ng; m\u00e0 c\u00f2n l\u00e0 \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 ng\u1eef c\u1ea3nh m\u00e0 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng c\u00f3 th\u1ec3 cung c\u1ea5p. Vi\u1ec7c tri\u1ec3n khai t\u1ef1 \u0111\u1ed9ng h\u00f3a kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 \u0111\u00e1nh \u0111\u1ed5i m\u1ed1i li\u00ean k\u1ebft c\u1ea3m x\u00fac \u0111\u1ec3 l\u1ea5y t\u1ed1c \u0111\u1ed9\u2014m\u00e0 ng\u01b0\u1ee3c l\u1ea1i, n\u00f3 g\u1ee3i \u00fd m\u1ed9t s\u1ef1 k\u1ebft h\u1ee3p h\u00e0i h\u00f2a c\u1ee7a c\u1ea3 hai.<\/p>\n<p>C\u1ed1t l\u00f5i c\u1ee7a t\u1ef1 \u0111\u1ed9ng h\u00f3a n\u1eb1m \u1edf:<\/p>\n<ul>\n<li>N\u00e2ng cao \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c cung c\u1ea5p<\/li>\n<li>Cung c\u1ea5p c\u00e1c theo d\u00f5i k\u1ecbp th\u1eddi v\u00e0 duy tr\u00ec s\u1ef1 g\u1eafn k\u1ebft<\/li>\n<li>Gi\u1ea3m thi\u1ec3u kh\u1ea3 n\u0103ng x\u1ea3y ra l\u1ed7i v\u00e0 s\u1ef1 th\u1ea5t v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n<p>V\u1edbi m\u1ed7i t\u01b0\u01a1ng t\u00e1c tr\u00ean Messenger Bot, v\u00ed d\u1ee5, ch\u00fang t\u00f4i \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang t\u00f4i hi\u1ec3u kh\u00f4ng ch\u1ec9 \u201c\u0111i\u1ec1u g\u00ec\u201d m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n, m\u00e0 c\u00f2n \u201c\u0111i\u1ec1u t\u1ea1i sao\u201d h\u1ecd c\u1ea7n n\u00f3, tri\u1ec3n khai t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng ng\u1eef c\u1ea3nh \u0111\u1ed9c \u0111\u00e1o.<\/p>\n<h2>Gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n<p>Ch\u00fang t\u00f4i mu\u1ed1n cung c\u1ea5p nhi\u1ec1u h\u01a1n ch\u1ec9 l\u00e0 m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi; ch\u00fang t\u00f4i h\u01b0\u1edbng t\u1edbi vi\u1ec7c cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p. C\u00e1c <strong>gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong> ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c ch\u1ebf t\u00e1c \u0111\u1ec3 c\u00f3 chi\u1ec1u s\u00e2u v\u00e0 chi\u1ec1u r\u1ed9ng\u2014\u0111\u1ec3 hi\u1ec3u c\u00e1c c\u00e2u h\u1ecfi nh\u01b0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n di\u1ec5n \u0111\u1ea1t v\u00e0 cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p ch\u00ednh x\u00e1c.<\/p>\n<p>C\u00e1c ph\u1ea7n thi\u1ebft y\u1ebfu c\u1ee7a nh\u1eefng gi\u1ea3i ph\u00e1p n\u00e0y bao g\u1ed3m:<\/p>\n<ul>\n<li>Ph\u00e2n t\u00edch d\u1eef li\u1ec7u tinh vi d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng trong c\u00e1c giai \u0111o\u1ea1n nhu c\u1ea7u cao m\u00e0 kh\u00f4ng l\u00e0m m\u1ea5t ch\u1ea5t l\u01b0\u1ee3ng<\/li>\n<li>M\u1ed9t h\u1ec7 sinh th\u00e1i t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t<\/li>\n<\/ul>\n<p>Ch\u00fang t\u00f4i t\u1eadp trung v\u00e0o vi\u1ec7c khai th\u00e1c s\u1ee9c m\u1ea1nh c\u1ee7a ti\u1ebfp th\u1ecb qua Messenger, c\u00f3 s\u1eb5n tr\u00ean Facebook v\u00e0 Instagram, \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c doanh nghi\u1ec7p trong vi\u1ec7c nu\u00f4i d\u01b0\u1ee1ng m\u1ed1i li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, \u0111\u1ed3ng th\u1eddi li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>H\u00e3y b\u1eaft \u0111\u1ea7u m\u1ed9t s\u1ef1 k\u1ebft h\u1ee3p \u0111\u1ea7y nhi\u1ec7t huy\u1ebft gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 s\u1ef1 ch\u1ea1m \u0111\u1ebfn con ng\u01b0\u1eddi v\u1edbi ch\u00fang t\u00f4i. N\u00e2ng cao tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch b\u1eaft \u0111\u1ea7u m\u1ed9t <a href=\"https:\/\/messengerbot.app\/vi\/free-trial-offer\/\">d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<\/a> ho\u1eb7c kh\u00e1m ph\u00e1 s\u00e2u h\u01a1n ti\u1ec1m n\u0103ng c\u1ee7a Messenger Bot v\u1edbi h\u01b0\u1edbng d\u1eabn chi ti\u1ebft c\u1ee7a ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/huong-dan-bot-messenger\/\">h\u01b0\u1edbng d\u1eabn<\/a>. H\u01b0\u1edbng t\u1edbi s\u1ef1 h\u00e0i l\u00f2ng v\u00f4 song v\u00e0 nu\u00f4i d\u01b0\u1ee1ng c\u00e1c m\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng. T\u1ed1i \u01b0u h\u00f3a s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n theo c\u00e1ch c\u00e1 nh\u00e2n h\u00f3a nh\u01b0ng v\u1eabn hi\u1ec7u qu\u1ea3 ngay h\u00f4m nay.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/vi\/embracing-empathy-through-wires-how-customer-service-automation-bridges-human-touch-with-efficiency\/\" data-essbisPostTitle=\"Embracing Empathy Through Wires: How Customer Service Automation Bridges Human Touch with Efficiency\" data-essbisHoverContainer=\"\"><p>In an era where time is as precious as personalized attention, customer service automation stands as a transformative force that seamlessly integrates the two. Diving into the realm of automation in customer service, we unfold how automate customer support isn&#8217;t merely a tech-driven necessity but a strategic endeavor to enhance human connections. As businesses increasingly [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252018,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"noindex","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/252016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/comments?post=252016"}],"version-history":[{"count":1,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/252016\/revisions"}],"predecessor-version":[{"id":261715,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/252016\/revisions\/261715"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media\/252018"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media?parent=252016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/categories?post=252016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/tags?post=252016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}