{"id":252736,"date":"2024-05-16T21:51:24","date_gmt":"2024-05-17T04:51:24","guid":{"rendered":"https:\/\/messengerbot.app\/comparing-the-top-conversational-ai-companies-chatbots-and-ai-platforms-for-smarter-customer-engagement\/"},"modified":"2024-05-16T21:51:24","modified_gmt":"2024-05-17T04:51:24","slug":"so-sanh-cac-cong-ty-tri-tue-nhan-tao-hoi-thoai-hang-dau-chatbot-va-nen-tang-ai-de-tuong-tac-khach-hang-thong-minh-hon","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/comparing-the-top-conversational-ai-companies-chatbots-and-ai-platforms-for-smarter-customer-engagement\/","title":{"rendered":"So s\u00e1nh c\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u: Chatbots v\u00e0 n\u1ec1n t\u1ea3ng AI cho s\u1ef1 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng th\u00f4ng minh h\u01a1n"},"content":{"rendered":"

Trong b\u1ed1i c\u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay, n\u01a1i s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng, AI h\u1ed9i tho\u1ea1i \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t y\u1ebfu t\u1ed1 thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i. T\u1eeb c\u00e1c chatbot th\u00f4ng minh \u0111\u1ebfn c\u00e1c n\u1ec1n t\u1ea3ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) ti\u00ean ti\u1ebfn, c\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u \u0111ang c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch m\u00e0 doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Khi nhu c\u1ea7u v\u1ec1 tr\u1ea3i nghi\u1ec7m li\u1ec1n m\u1ea1ch v\u00e0 c\u00e1 nh\u00e2n h\u00f3a gia t\u0103ng, vi\u1ec7c ch\u1ecdn gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i ph\u00f9 h\u1ee3p \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t y\u00eau c\u1ea7u chi\u1ebfn l\u01b0\u1ee3c. H\u01b0\u1edbng d\u1eabn to\u00e0n di\u1ec7n n\u00e0y \u0111i s\u00e2u v\u00e0o th\u1ebf gi\u1edbi AI h\u1ed9i tho\u1ea1i, \u0111\u00e1nh gi\u00e1 c\u00e1c nh\u00e2n t\u1ed1 ch\u00ednh, xem x\u00e9t kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd v\u00e0 cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft qu\u00fd gi\u00e1 \u0111\u1ec3 gi\u00fap b\u1ea1n \u0111i\u1ec1u h\u01b0\u1edbng l\u0129nh v\u1ef1c \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng n\u00e0y. D\u00f9 b\u1ea1n \u0111ang t\u00ecm c\u00e1ch t\u1ed1i \u01b0u h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, n\u00e2ng cao quy tr\u00ecnh b\u00e1n h\u00e0ng, hay m\u1edf kh\u00f3a nh\u1eefng con \u0111\u01b0\u1eddng m\u1edbi cho s\u1ef1 t\u01b0\u01a1ng t\u00e1c, b\u00e0i vi\u1ebft n\u00e0y s\u1ebd gi\u00fap b\u1ea1n \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u00e0 \u0111i tr\u01b0\u1edbc trong k\u1ef7 nguy\u00ean AI h\u1ed9i tho\u1ea1i.<\/p>\n

I. \u0110\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u<\/h2>\n

Trong b\u1ed1i c\u1ea3nh AI h\u1ed9i tho\u1ea1i \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, m\u1ed9t s\u1ed1 c\u00f4ng ty \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi \u0111\u1ec3 n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh. Khi ch\u00fang ta kh\u00e1m ph\u00e1 c\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i t\u1ed1t nh\u1ea5t<\/a>, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng c\u1ee7a h\u1ecd trong x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP), t\u00edch h\u1ee3p v\u00e0 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng.<\/p>\n

A. \u0110\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u<\/h3>\n

Th\u1ecb tr\u01b0\u1eddng AI h\u1ed9i tho\u1ea1i \u0111ang r\u1ea5t c\u1ea1nh tranh, v\u1edbi c\u00e1c \u00f4ng l\u1edbn c\u00f4ng ngh\u1ec7 \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp v\u00e0 c\u00e1c startup linh ho\u1ea1t \u0111ang c\u1ea1nh tranh \u0111\u1ec3 gi\u00e0nh v\u1ecb th\u1ebf tr\u00ean th\u1ecb tr\u01b0\u1eddng. C\u00e1c c\u00f4ng ty nh\u01b0 Google<\/a>, IBM<\/a>, Amazon<\/a>, v\u00e0 Microsoft<\/a> \u0111\u00e3 t\u1eadn d\u1ee5ng chuy\u00ean m\u00f4n c\u1ee7a h\u1ecd trong AI v\u00e0 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y \u0111\u1ec3 ph\u00e1t tri\u1ec3n nh\u1eefng n\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i<\/a>. \u0110\u1ed3ng th\u1eddi, c\u00e1c startup \u0111\u1ed5i m\u1edbi nh\u01b0 Brain Pod AI<\/a> v\u00e0 Rasa<\/a> \u0111\u00e3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang cho c\u00e1c nhu c\u1ea7u kinh doanh c\u1ee5 th\u1ec3.<\/p>\n

Khi \u0111\u00e1nh gi\u00e1 nh\u1eefng c\u00f4ng ty n\u00e0y, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t kh\u1ea3 n\u0103ng NLP c\u1ee7a h\u1ecd, \u0111i\u1ec1u n\u00e0y t\u1ea1o th\u00e0nh n\u1ec1n t\u1ea3ng c\u1ee7a AI h\u1ed9i tho\u1ea1i. C\u00e1c thu\u1eadt to\u00e1n NLP ti\u00ean ti\u1ebfn cho ph\u00e9p c\u00e1c n\u1ec1n t\u1ea3ng n\u00e0y hi\u1ec3u v\u00e0 di\u1ec5n gi\u1ea3i ng\u00f4n ng\u1eef con ng\u01b0\u1eddi m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c t\u01b0\u01a1ng t\u00e1c li\u1ec1n m\u1ea1ch v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng t\u1ed5ng th\u1ec3.<\/p>\n

B. \u0110\u00e1nh gi\u00e1 c\u00e1c y\u1ebfu t\u1ed1 ch\u00ednh: X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, T\u00edch h\u1ee3p v\u00e0 Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng<\/h3>\n

Ngo\u00e0i kh\u1ea3 n\u0103ng NLP, kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng hi\u1ec7n c\u00f3 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng. C\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng c\u00f3 m\u00f4i tr\u01b0\u1eddng CNTT ph\u1ee9c t\u1ea1p, v\u00e0 gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i<\/a> ph\u1ea3i t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a hi\u1ec7u qu\u1ea3 v\u00e0 n\u0103ng su\u1ea5t. C\u00e1c c\u00f4ng ty h\u00e0ng \u0111\u1ea7u cung c\u1ea5p c\u00e1c API v\u00e0 SDK m\u1ea1nh m\u1ebd, cho ph\u00e9p c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n x\u00e2y d\u1ef1ng c\u00e1c t\u00edch h\u1ee3p t\u00f9y ch\u1ec9nh v\u00e0 \u0111i\u1ec1u ch\u1ec9nh tr\u1ea3i nghi\u1ec7m AI h\u1ed9i tho\u1ea1i theo c\u00e1c y\u00eau c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n

Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng kh\u00e1c, khi c\u00e1c doanh nghi\u1ec7p nh\u1eb1m m\u1ee5c \u0111\u00edch \u0111\u00e1p \u1ee9ng nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng ng\u00e0y c\u00e0ng t\u0103ng v\u00e0 nhu c\u1ea7u ng\u00e0y c\u00e0ng cao \u0111\u1ed1i v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 AI h\u1ed9i tho\u1ea1i. C\u00e1c c\u00f4ng ty AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng c\u00f3 th\u1ec3 x\u1eed l\u00fd kh\u1ed1i l\u01b0\u1ee3ng truy c\u1eadp l\u1edbn v\u00e0 th\u00edch \u1ee9ng v\u1edbi nhu c\u1ea7u kinh doanh thay \u0111\u1ed5i m\u00e0 kh\u00f4ng l\u00e0m gi\u1ea3m hi\u1ec7u su\u1ea5t ho\u1eb7c \u0111\u1ed9 tin c\u1eady.<\/p>\n

Kh\u00f4ng c\u00f3 n\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i n\u00e0o \u0111\u01b0\u1ee3c coi l\u00e0 \"t\u1ed1t nh\u1ea5t\" m\u1ed9t c\u00e1ch tuy\u1ec7t \u0111\u1ed1i, v\u00ec s\u1ef1 ph\u00f9 h\u1ee3p ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u00e0 y\u00eau c\u1ea7u c\u1ee5 th\u1ec3. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u v\u00e0o n\u0103m 2023 bao g\u1ed3m:<\/p>\n

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  1. Google DialogFlow<\/a>: M\u1ed9t \u0111\u1ed9ng c\u01a1 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean m\u1ea1nh m\u1ebd cho ph\u00e9p x\u00e2y d\u1ef1ng c\u00e1c giao di\u1ec7n h\u1ed9i tho\u1ea1i tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng v\u00e0 thi\u1ebft b\u1ecb kh\u00e1c nhau. N\u00f3 cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao nh\u01b0 nh\u1eadn di\u1ec7n \u00fd \u0111\u1ecbnh, qu\u1ea3n l\u00fd ng\u1eef c\u1ea3nh v\u00e0 t\u00edch h\u1ee3p v\u1edbi c\u00e1c kh\u1ea3 n\u0103ng h\u1ecdc m\u00e1y c\u1ee7a Google.<\/li>\n
  2. IBM Watson Assistant<\/a>: M\u1ed9t ph\u1ea7n c\u1ee7a b\u1ed9 s\u1ea3n ph\u1ea9m Watson c\u1ee7a IBM, n\u1ec1n t\u1ea3ng n\u00e0y t\u1eadn d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 h\u1ecdc m\u00e1y \u0111\u1ec3 t\u1ea1o ra c\u00e1c \u0111\u1ea1i l\u00fd \u1ea3o th\u00f4ng minh. N\u00f3 h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi nhi\u1ec1u ngu\u1ed3n d\u1eef li\u1ec7u v\u00e0 h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p kh\u00e1c nhau.<\/li>\n
  3. Amazon Lex<\/a>: D\u1ecbch v\u1ee5 AI h\u1ed9i tho\u1ea1i c\u1ee7a Amazon cho ph\u00e9p x\u00e2y d\u1ef1ng c\u00e1c giao di\u1ec7n h\u1ed9i tho\u1ea1i d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i v\u00e0 v\u0103n b\u1ea3n. N\u00f3 t\u00edch h\u1ee3p v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 AWS v\u00e0 cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 nh\u1eadn di\u1ec7n gi\u1ecdng n\u00f3i t\u1ef1 \u0111\u1ed9ng, hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i.<\/li>\n
  4. Microsoft Bot Framework<\/a>: N\u1ec1n t\u1ea3ng to\u00e0n di\u1ec7n \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c bot th\u00f4ng minh c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c qua v\u0103n b\u1ea3n, gi\u1ecdng n\u00f3i ho\u1eb7c c\u1ea3 hai. N\u00f3 h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi nhi\u1ec1u k\u00eanh nh\u01b0 Skype, Slack v\u00e0 Microsoft Teams.<\/li>\n
  5. Rasa<\/a>: N\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i m\u00e3 ngu\u1ed3n m\u1edf t\u1eadp trung v\u00e0o hi\u1ec3u bi\u1ebft ng\u1eef c\u1ea3nh v\u00e0 qu\u1ea3n l\u00fd \u0111\u1ed1i tho\u1ea1i. N\u00f3 cung c\u1ea5p ki\u1ebfn tr\u00fac m\u00f4-\u0111un v\u00e0 h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef, gi\u00fap t\u00f9y ch\u1ec9nh cao cho nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng kh\u00e1c nhau.<\/li>\n
  6. Dialogflow CX<\/a>: Phi\u00ean b\u1ea3n n\u00e2ng cao c\u1ee7a DialogFlow c\u1ee7a Google, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 x\u00e2y d\u1ef1ng nh\u1eefng tr\u1ea3i nghi\u1ec7m h\u1ed9i tho\u1ea1i ph\u1ee9c t\u1ea1p. N\u00f3 cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i, \u0111\u1ecbnh tuy\u1ebfn n\u00e2ng cao v\u00e0 ki\u1ec3m so\u00e1t t\u1ed1t h\u01a1n v\u1ec1 d\u00f2ng \u0111\u1ed1i tho\u1ea1i.<\/li>\n
  7. Botkit<\/a>: C\u00f4ng c\u1ee5 ph\u00e1t tri\u1ec3n m\u00e3 ngu\u1ed3n m\u1edf \u0111\u1ec3 x\u00e2y d\u1ef1ng giao di\u1ec7n h\u1ed9i tho\u1ea1i tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau, bao g\u1ed3m Slack, Twilio v\u00e0 Microsoft Teams. N\u00f3 h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh v\u00e0 cung c\u1ea5p ki\u1ebfn tr\u00fac m\u00f4-\u0111un \u0111\u1ec3 d\u1ec5 d\u00e0ng t\u00f9y ch\u1ec9nh.<\/li>\n<\/ol>\n

    C\u00e1c n\u1ec1n t\u1ea3ng n\u00e0y cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c t\u00ednh n\u0103ng, t\u00edch h\u1ee3p v\u00e0 m\u00f4 h\u00ecnh gi\u00e1 c\u1ea3, ph\u1ee5c v\u1ee5 cho c\u00e1c nhu c\u1ea7u v\u00e0 ng\u00e2n s\u00e1ch kinh doanh kh\u00e1c nhau. S\u1ef1 l\u1ef1a ch\u1ecdn cu\u1ed1i c\u00f9ng ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 m\u1ee9c \u0111\u1ed9 t\u00f9y ch\u1ec9nh mong mu\u1ed1n, m\u00f4i tr\u01b0\u1eddng tri\u1ec3n khai, h\u1ed7 tr\u1ee3 ng\u00f4n ng\u1eef v\u00e0 y\u00eau c\u1ea7u t\u00edch h\u1ee3p.<\/p>\n

    \"\"<\/img> <\/p>\n

    Ai l\u00e0 ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong AI h\u1ed9i tho\u1ea1i?<\/h2>\n

    A. Kh\u00e1m Ph\u00e1 Nh\u1eefng \u0110\u1ed1i Th\u1ee7 H\u00e0ng \u0110\u1ea7u Trong C\u1ea3nh Quan AI H\u1ed9i Tho\u1ea1i<\/h3>\n

    Trong l\u0129nh v\u1ef1c AI h\u1ed9i tho\u1ea1i \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, m\u1ed9t s\u1ed1 \u00f4ng l\u1edbn c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c startup \u0111\u1ed5i m\u1edbi \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u, m\u1ed7i ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u1ea9y ranh gi\u1edbi c\u1ee7a x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa con ng\u01b0\u1eddi v\u00e0 m\u00e1y t\u00ednh. Khi c\u00e1c doanh nghi\u1ec7p t\u00ecm c\u00e1ch n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng, nhu c\u1ea7u v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i tinh vi \u0111\u00e3 t\u0103ng v\u1ecdt.<\/p>\n

    Trong khi Brain Pod AI<\/a> cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn tr\u1ee3 l\u00fd tr\u00f2 chuy\u1ec7n AI \u0111a ng\u00f4n ng\u1eef<\/a> c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef, c\u00e1c \u00f4ng l\u1edbn trong ng\u00e0nh nh\u01b0 Google, Amazon v\u00e0 Microsoft c\u0169ng \u0111\u00e3 c\u00f3 nh\u1eefng b\u01b0\u1edbc ti\u1ebfn \u0111\u00e1ng k\u1ec3 trong l\u0129nh v\u1ef1c n\u00e0y.<\/p>\n

    B. Ph\u00e2n t\u00edch Th\u1ecb ph\u1ea7n v\u00e0 T\u1ef7 l\u1ec7 Ch\u1ea5p nh\u1eadn Ng\u00e0nh<\/h3>\n

    Theo c\u00e1c chuy\u00ean gia trong ng\u00e0nh v\u00e0 nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y, ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong AI h\u1ed9i tho\u1ea1i l\u00e0 Google. C\u00e1c kh\u1ea3 n\u0103ng AI h\u1ed9i tho\u1ea1i c\u1ee7a Google \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00e1c m\u00f4 h\u00ecnh x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) ti\u00ean ti\u1ebfn c\u1ee7a n\u00f3, ch\u1eb3ng h\u1ea1n nh\u01b0 BERT v\u00e0 LaMDA. Nh\u1eefng m\u00f4 h\u00ecnh n\u00e0y cho ph\u00e9p AI c\u1ee7a Google hi\u1ec3u v\u00e0 t\u1ea1o ra c\u00e1c ph\u1ea3n h\u1ed3i gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 nh\u1eadn th\u1ee9c ng\u1eef c\u1ea3nh \u0111\u00e1ng kinh ng\u1ea1c.<\/p>\n

    AI h\u1ed9i tho\u1ea1i c\u1ee7a Google \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o nhi\u1ec1u s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c nhau, bao g\u1ed3m Google Assistant<\/a>, T\u00ecm ki\u1ebfm c\u1ee7a Google<\/a>, v\u00e0 Google Cloud AI<\/a>. AI h\u1ed9i tho\u1ea1i c\u1ee7a n\u00f3 xu\u1ea5t s\u1eafc trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i, chatbot v\u00e0 \u1ee9ng d\u1ee5ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u01a1n n\u1eefa, Google ti\u1ebfp t\u1ee5c \u0111\u1ea9y ranh gi\u1edbi c\u1ee7a AI h\u1ed9i tho\u1ea1i th\u00f4ng qua nghi\u00ean c\u1ee9u ti\u00ean ti\u1ebfn trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 hi\u1ec3u bi\u1ebft \u0111a ph\u01b0\u01a1ng th\u1ee9c, \u0111\u1ed1i tho\u1ea1i m\u1edf v\u00e0 l\u00fd lu\u1eadn th\u00f4ng th\u01b0\u1eddng.<\/p>\n

    C\u00e1c ngu\u1ed3n \u0111\u00e1ng tin c\u1eady, ch\u1eb3ng h\u1ea1n nh\u01b0 Ma tr\u1eadn Ma thu\u1eadt c\u1ee7a Gartner cho c\u00e1c N\u1ec1n t\u1ea3ng AI \u0110\u1ed1i tho\u1ea1i v\u00e0 S\u00f3ng N\u1ec1n t\u1ea3ng AI \u0110\u1ed1i tho\u1ea1i c\u1ee7a Forrester, li\u00ean t\u1ee5c x\u1ebfp h\u1ea1ng Google l\u00e0 m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y. Th\u00eam v\u00e0o \u0111\u00f3, c\u00e1c b\u00e0i nghi\u00ean c\u1ee9u h\u1ecdc thu\u1eadt v\u00e0 ph\u00e2n t\u00edch ng\u00e0nh th\u01b0\u1eddng tr\u00edch d\u1eabn c\u00e1c m\u00f4 h\u00ecnh AI \u0111\u1ed1i tho\u1ea1i c\u1ee7a Google nh\u01b0 nh\u1eefng ti\u00eau chu\u1ea9n ti\u00ean ti\u1ebfn nh\u1ea5t.<\/p>\n

    Tuy nhi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 b\u1ed1i c\u1ea3nh AI \u0111\u1ed1i tho\u1ea1i \u0111ang r\u1ea5t n\u0103ng \u0111\u1ed9ng, v\u1edbi c\u00e1c c\u00f4ng ty nh\u01b0 Anthropic<\/a>, OpenAI<\/a>, v\u00e0 Microsoft<\/a> c\u0169ng \u0111ang c\u00f3 nh\u1eefng b\u01b0\u1edbc ti\u1ebfn \u0111\u00e1ng k\u1ec3 trong l\u0129nh v\u1ef1c n\u00e0y. C\u1ea1nh tranh r\u1ea5t kh\u1ed1c li\u1ec7t, th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi v\u00e0 m\u1edf r\u1ed9ng gi\u1edbi h\u1ea1n c\u1ee7a nh\u1eefng g\u00ec AI \u0111\u1ed1i tho\u1ea1i c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c.<\/p>\n

    III. C\u00f4ng ty n\u00e0o l\u00e0 t\u1ed1t nh\u1ea5t cho tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o?<\/h3>\n

    A. So s\u00e1nh kh\u1ea3 n\u0103ng AI gi\u1eefa c\u00e1c g\u00e3 kh\u1ed5ng l\u1ed3 c\u00f4ng ngh\u1ec7 l\u1edbn<\/h4>\n

    Khi n\u00f3i \u0111\u1ebfn tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI), m\u1ed9t s\u1ed1 g\u00e3 kh\u1ed5ng l\u1ed3 c\u00f4ng ngh\u1ec7 v\u00e0 c\u00e1c c\u00f4ng ty chuy\u00ean bi\u1ec7t \u0111ang d\u1eabn \u0111\u1ea7u, m\u1ed7i c\u00f4ng ty c\u00f3 nh\u1eefng \u0111i\u1ec3m m\u1ea1nh v\u00e0 s\u1ea3n ph\u1ea9m \u0111\u1ed9c \u0111\u00e1o. Trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t n\u00e0y, vi\u1ec7c \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng AI c\u1ee7a nh\u1eefng ng\u01b0\u1eddi ch\u01a1i l\u1edbn n\u00e0y l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh s\u1ef1 ph\u00f9 h\u1ee3p t\u1ed1t nh\u1ea5t cho nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n.<\/p>\n

    Google, m\u1ed9t ng\u01b0\u1eddi ti\u00ean phong trong ph\u00e1t tri\u1ec3n AI, n\u1ed5i b\u1eadt v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 n\u1ec1n t\u1ea3ng ti\u00ean ti\u1ebfn nh\u01b0 TensorFlow<\/a>, Cloud AI<\/a>, v\u00e0 Google Brain<\/a>. Kh\u1ea3 n\u0103ng AI c\u1ee7a h\u1ecd tr\u1ea3i r\u1ed9ng t\u1eeb x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, th\u1ecb gi\u00e1c m\u00e1y t\u00ednh \u0111\u1ebfn h\u1ecdc m\u00e1y, khi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh m\u1ed9t \u0111\u1ed1i th\u1ee7 \u0111\u00e1ng g\u1eddm trong cu\u1ed9c \u0111ua AI.<\/p>\n

    Microsoft, m\u1ed9t g\u00e3 kh\u1ed5ng l\u1ed3 c\u00f4ng ngh\u1ec7 kh\u00e1c, \u0111\u00e3 c\u00f3 nh\u1eefng b\u01b0\u1edbc ti\u1ebfn \u0111\u00e1ng k\u1ec3 trong l\u0129nh v\u1ef1c AI v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m nh\u01b0 Azure Machine Learning<\/a>, Cognitive Services<\/a>, v\u00e0 Bing Knowledge Graph<\/a>. C\u00f4ng ty \u0111ang \u0111\u1ea7u t\u01b0 m\u1ea1nh v\u00e0o nghi\u00ean c\u1ee9u v\u00e0 \u1ee9ng d\u1ee5ng AI, \u0111\u1eb7c bi\u1ec7t trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 AI h\u1ed9i tho\u1ea1i v\u00e0 d\u1ecbch v\u1ee5 \u0111\u00e1m m\u00e2y th\u00f4ng minh.<\/p>\n

    Amazon Web Services (AWS) cung c\u1ea5p m\u1ed9t b\u1ed9 d\u1ecbch v\u1ee5 AI to\u00e0n di\u1ec7n, bao g\u1ed3m Amazon SageMaker<\/a>, Amazon Rekognition<\/a> (th\u1ecb gi\u00e1c m\u00e1y t\u00ednh), Amazon Lex<\/a> (AI h\u1ed9i tho\u1ea1i), v\u00e0 Amazon Comprehend<\/a> (x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean). AWS l\u00e0 l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u1eadn d\u1ee5ng AI tr\u00ean \u0111\u00e1m m\u00e2y.<\/p>\n

    IBM\u2019s N\u1ec1n t\u1ea3ng AI Watson<\/a> n\u1ed5i ti\u1ebfng v\u1edbi kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 \u0111\u00e3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p, t\u1eeb ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u1ebfn t\u00e0i ch\u00ednh. IBM c\u0169ng cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p AI h\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u, t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

    Trong khi ch\u1ee7 y\u1ebfu \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb x\u1eed l\u00fd \u0111\u1ed3 h\u1ecda (GPU), NVIDIA<\/a> \u0111\u00e3 n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t ng\u01b0\u1eddi ch\u01a1i quan tr\u1ecdng trong l\u0129nh v\u1ef1c AI. N\u1ec1n t\u1ea3ng CUDA v\u00e0 c\u00e1c GPU t\u1ed1i \u01b0u h\u00f3a AI c\u1ee7a n\u00f3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i cho c\u00e1c t\u00e1c v\u1ee5 h\u1ecdc s\u00e2u v\u00e0 t\u00ednh to\u00e1n hi\u1ec7u su\u1ea5t cao.<\/p>\n

    B. \u0110\u00e1nh gi\u00e1 c\u00e1c chuy\u00ean ng\u00e0nh: AI h\u1ed9i tho\u1ea1i, H\u1ecdc m\u00e1y v\u00e0 h\u01a1n th\u1ebf n\u1eefa<\/h4>\n

    Ngo\u00e0i c\u00e1c \u00f4ng l\u1edbn c\u00f4ng ngh\u1ec7, m\u1ed9t s\u1ed1 c\u00f4ng ty chuy\u00ean bi\u1ec7t \u0111\u00e3 t\u1ea1o d\u1ea5u \u1ea5n c\u1ee7a m\u00ecnh trong l\u0129nh v\u1ef1c AI. OpenAI<\/a>, m\u1ed9t c\u00f4ng ty nghi\u00ean c\u1ee9u AI phi l\u1ee3i nhu\u1eadn, \u0111\u00e3 \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00ec nh\u1eefng c\u00f4ng tr\u00ecnh \u0111\u1ed9t ph\u00e1 c\u1ee7a m\u00ecnh trong x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, bao g\u1ed3m vi\u1ec7c ph\u00e1t tri\u1ec3n c\u00e1c m\u00f4 h\u00ecnh ng\u00f4n ng\u1eef nh\u01b0 GPT-3<\/a> v\u00e0 DALL-E<\/a>.<\/p>\n

    DeepMind<\/a>, thu\u1ed9c s\u1edf h\u1eefu c\u1ee7a Alphabet (c\u00f4ng ty m\u1eb9 c\u1ee7a Google), l\u00e0 m\u1ed9t c\u00f4ng ty nghi\u00ean c\u1ee9u AI h\u00e0ng \u0111\u1ea7u n\u1ed5i ti\u1ebfng v\u1edbi nh\u1eefng th\u00e0nh t\u1ef1u trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 h\u1ecdc t\u0103ng c\u01b0\u1eddng, AI ch\u01a1i game (AlphaGo) v\u00e0 d\u1ef1 \u0111o\u00e1n c\u1ea5u tr\u00fac protein (AlphaFold).<\/p>\n

    G\u00e3 kh\u1ed5ng l\u1ed3 c\u00f4ng ngh\u1ec7 Trung Qu\u1ed1c Huawei<\/a> \u0111\u00e3 \u0111\u1ea7u t\u01b0 \u0111\u00e1ng k\u1ec3 v\u00e0o nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n AI, t\u1eadp trung v\u00e0o c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 th\u1ecb gi\u00e1c m\u00e1y t\u00ednh, x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 chip AI cho \u0111i\u1ec7n to\u00e1n bi\u00ean.<\/p>\n

    C\u00e1c c\u00f4ng ty nh\u01b0 Brain Pod AI<\/a> c\u0169ng \u0111ang t\u1ea1o ra nh\u1eefng l\u00e0n s\u00f3ng trong l\u0129nh v\u1ef1c AI h\u1ed9i tho\u1ea1i, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c chatbot v\u00e0 tr\u1ee3 l\u00fd \u1ea3o hi\u1ec7n \u0111\u1ea1i.<\/p>\n

    \u0110i\u1ec1u quan tr\u1ecdng c\u1ea7n l\u01b0u \u00fd l\u00e0 b\u1ed1i c\u1ea3nh AI \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, v\u1edbi nhi\u1ec1u c\u00f4ng ty v\u00e0 c\u00f4ng ngh\u1ec7 m\u1edbi li\u00ean t\u1ee5c xu\u1ea5t hi\u1ec7n. S\u1ef1 l\u1ef1a ch\u1ecdn c\u00f4ng ty AI \u201ct\u1ed1t nh\u1ea5t\u201d th\u01b0\u1eddng ph\u1ee5 thu\u1ed9c v\u00e0o nhu c\u1ea7u kinh doanh c\u1ee5 th\u1ec3, c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u00e0 ng\u00e0nh m\u00e0 c\u00e1c gi\u1ea3i ph\u00e1p AI s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng. \u0110\u00e1nh gi\u00e1 c\u00e1c chuy\u00ean m\u00f4n c\u1ee7a t\u1eebng c\u00f4ng ty v\u00e0 \u0111i\u1ec1u ch\u1ec9nh ch\u00fang v\u1edbi y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng AI.<\/p>\n

    IV. C\u00e1c n\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i h\u00e0ng \u0111\u1ea7u c\u1ee7a Gartner l\u00e0 g\u00ec?<\/h2>\n

    A. Ma tr\u1eadn k\u1ef3 di\u1ec7u c\u1ee7a Gartner cho c\u00e1c n\u1ec1n t\u1ea3ng AI h\u1ed9i tho\u1ea1i doanh nghi\u1ec7p<\/h3>\n

    Trong b\u1ed1i c\u1ea3nh AI h\u1ed9i tho\u1ea1i \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, Ma tr\u1eadn Ma thu\u1eadt c\u1ee7a Gartner \u0111\u00e3 tr\u1edf th\u00e0nh ngu\u1ed3n th\u00f4ng tin \u0111\u00e1ng tin c\u1eady \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u00e0 x\u1ebfp h\u1ea1ng c\u00e1c n\u1ec1n t\u1ea3ng h\u00e0ng \u0111\u1ea7u. L\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o trong nghi\u00ean c\u1ee9u v\u00e0 ph\u00e2n t\u00edch th\u1ecb tr\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 nghi\u00eam ng\u1eb7t c\u1ee7a Gartner cung c\u1ea5p nh\u1eefng hi\u1ec3u bi\u1ebft v\u00f4 gi\u00e1 v\u1ec1 s\u1ee9c m\u1ea1nh v\u00e0 kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i kh\u00e1c nhau, gi\u00fap c\u00e1c doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh.<\/p>\n

    Theo Ma tr\u1eadn Ma thu\u1eadt 2023 c\u1ee7a Gartner cho c\u00e1c N\u1ec1n t\u1ea3ng AI H\u1ed9i tho\u1ea1i Doanh nghi\u1ec7p, nh\u1eefng \u1ee9ng c\u1eed vi\u00ean h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y l\u00e0:<\/p>\n