{"id":253068,"date":"2024-07-02T04:48:29","date_gmt":"2024-07-02T11:48:29","guid":{"rendered":"https:\/\/messengerbot.app\/top-10-companies-revolutionizing-customer-service-with-chatbots-from-starbucks-to-walmart\/"},"modified":"2024-07-02T04:48:29","modified_gmt":"2024-07-02T11:48:29","slug":"10-cong-ty-dang-cach-mang-hoa-dich-vu-khach-hang-voi-chatbot-tu-starbucks-den-walmart","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/top-10-companies-revolutionizing-customer-service-with-chatbots-from-starbucks-to-walmart\/","title":{"rendered":"10 C\u00f4ng Ty \u0110ang C\u00e1ch M\u1ea1ng H\u00f3a D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng V\u1edbi Chatbots: T\u1eeb Starbucks \u0110\u1ebfn Walmart"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/vi\/top-10-companies-revolutionizing-customer-service-with-chatbots-from-starbucks-to-walmart\/\" data-essbisposttitle=\"Top 10 Companies Revolutionizing Customer Service with Chatbots: From Starbucks to Walmart\" data-essbishovercontainer=\"\"><p>Trong b\u1ed1i c\u1ea3nh s\u1ed1 h\u00f3a nhanh ch\u00f3ng ng\u00e0y nay, c\u00e1c c\u00f4ng ty c\u00f3 chatbots \u0111ang c\u00e1ch m\u1ea1ng h\u00f3a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, bi\u1ebfn \u0111\u1ed5i c\u00e1ch m\u00e0 doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. T\u1eeb nh\u1eefng \u00f4ng l\u1edbn b\u00e1n l\u1ebb nh\u01b0 Walmart \u0111\u1ebfn nh\u1eefng g\u00e3 kh\u1ed5ng l\u1ed3 c\u00e0 ph\u00ea nh\u01b0 Starbucks, chatbots \u0111ang tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong chi\u1ebfn l\u01b0\u1ee3c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a nhi\u1ec1u ng\u00e0nh. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd kh\u00e1m ph\u00e1 10 c\u00f4ng ty h\u00e0ng \u0111\u1ea7u \u0111ang t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Ch\u00fang t\u00f4i s\u1ebd t\u00ecm hi\u1ec3u c\u00e1ch m\u00e0 nh\u1eefng tr\u1ee3 l\u00fd AI n\u00e0y \u0111ang \u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, xem x\u00e9t nh\u1eefng v\u00ed d\u1ee5 chatbot t\u1ed1t nh\u1ea5t \u0111ang ho\u1ea1t \u0111\u1ed9ng, v\u00e0 kh\u00e1m ph\u00e1 nh\u1eefng c\u00e1ch s\u00e1ng t\u1ea1o m\u00e0 c\u00e1c c\u00f4ng ty \u0111ang s\u1eed d\u1ee5ng chatbots cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. H\u00e3y c\u00f9ng ch\u00fang t\u00f4i kh\u00e1m ph\u00e1 th\u1ebf gi\u1edbi \u0111ang ph\u00e1t tri\u1ec3n c\u1ee7a c\u00e1c c\u00f4ng ty chatbot AI v\u00e0 t\u00ecm hi\u1ec3u c\u00e1ch m\u00e0 nh\u1eefng tr\u1ee3 l\u00fd s\u1ed1 n\u00e0y \u0111ang thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n m\u1edbi trong s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<h2>S\u1ef1 Gia T\u0103ng C\u1ee7a Chatbots Trong D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng<\/h2>\n<p>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, b\u1ed1i c\u1ea3nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1ea3i qua m\u1ed9t s\u1ef1 chuy\u1ec3n m\u00ecnh \u0111\u00e1ng k\u1ec3 v\u1edbi s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a chatbots. Nh\u1eefng tr\u1ee3 l\u00fd \u1ea3o \u0111\u01b0\u1ee3c trang b\u1ecb AI n\u00e0y \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch m\u00e0 doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, cung c\u1ea5p h\u1ed7 tr\u1ee3 24\/7, ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c v\u00e0 tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a. L\u00e0 m\u1ed9t trong nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u trong l\u0129nh v\u1ef1c n\u00e0y, ch\u00fang t\u00f4i t\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a> \u0111\u00e3 ch\u1ee9ng ki\u1ebfn tr\u1ef1c ti\u1ebfp t\u00e1c \u0111\u1ed9ng tuy\u1ec7t v\u1eddi m\u00e0 chatbots \u0111\u00e3 mang l\u1ea1i trong vi\u1ec7c c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3.<\/p>\n<h3>C\u00f4ng ty n\u00e0o c\u00f3 chatbots?<\/h3>\n<p>Ng\u00e0y nay, m\u1ed9t lo\u1ea1t c\u00e1c c\u00f4ng ty thu\u1ed9c nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau \u0111\u00e3 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot \u0111\u1ec3 n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. T\u1eeb c\u00e1c t\u1eadp \u0111o\u00e0n c\u00f4ng ngh\u1ec7 l\u1edbn \u0111\u1ebfn c\u00e1c startup nh\u1ecf, c\u00e1c doanh nghi\u1ec7p \u1edf m\u1ecdi quy m\u00f4 \u0111\u1ec1u t\u1eadn d\u1ee5ng chatbot \u0111\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u su\u1ea5t cho kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 n\u1ed5i b\u1eadt bao g\u1ed3m:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.ibm.com\/watson\" target=\"_blank\" rel=\"noopener\">IBM Watson Assistant<\/a>: M\u1ed9t chatbot AI c\u1ea5p doanh nghi\u1ec7p cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i b\u1ed9.<\/li>\n<li><a href=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noopener\">Google Dialogflow<\/a>: M\u1ed9t n\u1ec1n t\u1ea3ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c giao di\u1ec7n h\u1ed9i tho\u1ea1i.<\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/business\/microsoft-365-copilot-ai\" target=\"_blank\" rel=\"noopener\">Microsoft Bot Framework<\/a>: M\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 to\u00e0n di\u1ec7n \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 tri\u1ec3n khai c\u00e1c chatbot s\u1eed d\u1ee5ng AI.<\/li>\n<li><a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noopener\">Amazon Lex<\/a>: M\u1ed9t d\u1ecbch v\u1ee5 AI h\u1ed9i tho\u1ea1i \u0111\u1ec3 t\u1ea1o ra c\u00e1c chatbot v\u1edbi kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean n\u00e2ng cao.<\/li>\n<li><a href=\"https:\/\/www.salesforce.com\/products\/einstein\/overview\/\" target=\"_blank\" rel=\"noopener\">Salesforce Einstein Bots<\/a>: C\u00e1c chatbot s\u1eed d\u1ee5ng AI \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi Salesforce CRM \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p>Nh\u1eefng nh\u00e0 l\u00e3nh \u0111\u1ea1o ng\u00e0nh n\u00e0y, c\u00f9ng v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi kh\u00e1c, \u0111\u00e3 nh\u1eadn ra ti\u1ec1m n\u0103ng c\u1ee7a chatbot trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 \u0111ang li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi trong l\u0129nh v\u1ef1c n\u00e0y. T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i t\u1ef1 h\u00e0o l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a cu\u1ed9c c\u00e1ch m\u1ea1ng n\u00e0y, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p chatbot ti\u00ean ti\u1ebfn gi\u00fap c\u00e1c doanh nghi\u1ec7p \u1edf m\u1ecdi quy m\u00f4 c\u1ea3i thi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h3>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/h3>\n<p>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI \u0111\u00e3 th\u1eadt s\u1ef1 \u0111\u00e1ng kinh ng\u1ea1c. Nh\u1eefng g\u00ec b\u1eaft \u0111\u1ea7u nh\u01b0 l\u00e0 c\u00e1c chatbot d\u1ef1a tr\u00ean quy t\u1eafc \u0111\u01a1n gi\u1ea3n gi\u1edd \u0111\u00e2y \u0111\u00e3 chuy\u1ec3n m\u00ecnh th\u00e0nh c\u00e1c h\u1ec7 th\u1ed1ng AI h\u1ed9i tho\u1ea1i tinh vi c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u ng\u1eef c\u1ea3nh, c\u1ea3m x\u00fac, v\u00e0 th\u1eadm ch\u00ed l\u00e0 nhi\u1ec1u ng\u00f4n ng\u1eef. S\u1ef1 ti\u1ebfn b\u1ed9 nhanh ch\u00f3ng n\u00e0y \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi nh\u1eefng \u0111\u1ed9t ph\u00e1 trong x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) v\u00e0 c\u00f4ng ngh\u1ec7 h\u1ecdc m\u00e1y.<\/p>\n<p>Trong nh\u1eefng ng\u00e0y \u0111\u1ea7u, <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">c\u00e1c chatbot<\/a> c\u00e1c chatbot ch\u1ec9 gi\u1edbi h\u1ea1n trong vi\u1ec7c tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n, \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ecbnh s\u1eb5n. Tuy nhi\u00ean, c\u00e1c chatbot s\u1eed d\u1ee5ng AI ng\u00e0y nay c\u00f3 th\u1ec3 tham gia v\u00e0o nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1ef1 nhi\u00ean h\u01a1n, gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi, hi\u1ec3u c\u00e1c truy v\u1ea5n ph\u1ee9c t\u1ea1p v\u00e0 th\u1eadm ch\u00ed d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y \u0111\u00e3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p h\u1ed7 tr\u1ee3 nhanh h\u01a1n, ch\u00ednh x\u00e1c h\u01a1n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a h\u01a1n \u1edf quy m\u00f4 l\u1edbn.<\/p>\n<p>C\u00e1c c\u1ed9t m\u1ed1c quan tr\u1ecdng trong s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI bao g\u1ed3m:<\/p>\n<ul>\n<li>T\u00edch h\u1ee3p c\u00e1c thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/li>\n<li>Ph\u00e1t tri\u1ec3n kh\u1ea3 n\u0103ng hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLU) \u0111\u1ec3 c\u1ea3i thi\u1ec7n vi\u1ec7c di\u1ec5n gi\u1ea3i ng\u1eef c\u1ea3nh<\/li>\n<li>Tri\u1ec3n khai ph\u00e2n t\u00edch c\u1ea3m x\u00fac \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/li>\n<li>Gi\u1edbi thi\u1ec7u h\u1ed7 tr\u1ee3 \u0111a k\u00eanh tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau<\/li>\n<li>K\u1ebft h\u1ee3p nh\u1eadn di\u1ec7n gi\u1ecdng n\u00f3i cho c\u00e1c tr\u1ee3 l\u00fd k\u00edch ho\u1ea1t b\u1eb1ng gi\u1ecdng n\u00f3i<\/li>\n<\/ul>\n<p>Khi ch\u00fang ta ti\u1ebfp t\u1ee5c m\u1edf r\u1ed9ng gi\u1edbi h\u1ea1n c\u1ee7a nh\u1eefng g\u00ec c\u00f3 th\u1ec3 v\u1edbi h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI, t\u01b0\u01a1ng lai tr\u00f4ng r\u1ea5t h\u1ee9a h\u1eb9n. T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i cam k\u1ebft lu\u00f4n \u0111i \u0111\u1ea7u trong s\u1ef1 ti\u1ebfn h\u00f3a n\u00e0y, li\u00ean t\u1ee5c \u0111\u1ed5i m\u1edbi \u0111\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i nh\u1eefng gi\u1ea3i ph\u00e1p ti\u00ean ti\u1ebfn v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">gi\u1ea3i ph\u00e1p chatbot<\/a> c\u00f3 s\u1eb5n.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/07\/companies-with-chatbots-2024-07-02T114747.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>C\u00e1c C\u00f4ng Ty H\u00e0ng \u0110\u1ea7u S\u1eed D\u1ee5ng C\u00f4ng Ngh\u1ec7 Chatbot<\/h2>\n<p>L\u00e0 nh\u1eefng ng\u01b0\u1eddi ti\u00ean phong trong ng\u00e0nh c\u00f4ng nghi\u1ec7p chatbot, ch\u00fang t\u00f4i t\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a> \u0111\u00e3 ch\u1ee9ng ki\u1ebfn s\u1ef1 \u00e1p d\u1ee5ng nhanh ch\u00f3ng c\u00e1c gi\u1ea3i ph\u00e1p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean AI trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. C\u1ea3nh quan c\u00e1c c\u00f4ng ty \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot r\u1ea5t \u0111a d\u1ea1ng v\u00e0 \u0111ang m\u1edf r\u1ed9ng, ph\u1ea3n \u00e1nh s\u1ef1 c\u00f4ng nh\u1eadn ng\u00e0y c\u00e0ng t\u0103ng v\u1ec1 ti\u1ec1m n\u0103ng c\u1ee7a n\u00f3 trong vi\u1ec7c c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<h3>C\u00f3 bao nhi\u00eau c\u00f4ng ty c\u00f3 chatbot?<\/h3>\n<p>S\u1ef1 \u00e1p d\u1ee5ng chatbot \u0111\u00e3 ch\u1ee9ng ki\u1ebfn s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u01b0\u1ee3t b\u1eadc trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y. Theo c\u00e1c b\u00e1o c\u00e1o ng\u00e0nh g\u1ea7n \u0111\u00e2y, vi\u1ec7c t\u00edch h\u1ee3p chatbot v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn h\u01a1n. T\u00ednh \u0111\u1ebfn n\u0103m 2024, kho\u1ea3ng 58% c\u00e1c c\u00f4ng ty B2B \u0111\u00e3 t\u00edch h\u1ee3p chatbot v\u00e0o trang web c\u1ee7a h\u1ecd, trong khi 42% c\u00e1c doanh nghi\u1ec7p B2C s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y. C\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u1edbi \u00edt h\u01a1n 250 nh\u00e2n vi\u00ean chi\u1ebfm kho\u1ea3ng 40% trong t\u1ed5ng s\u1ed1 c\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng chatbot. Trong s\u1ed1 c\u00e1c doanh nghi\u1ec7p s\u1eed d\u1ee5ng bot d\u1ef1a tr\u00ean AI, 46% s\u1eed d\u1ee5ng ch\u00fang \u0111\u1eb7c bi\u1ec7t cho c\u00e1c nhi\u1ec7m v\u1ee5 chuy\u1ec3n \u0111\u1ed5i gi\u1ecdng n\u00f3i th\u00e0nh v\u0103n b\u1ea3n.<\/p>\n<p>Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng chatbot to\u00e0n c\u1ea7u \u0111\u1ea1t $2.6 t\u1ef7 USD v\u00e0o n\u0103m 2019 v\u00e0 d\u1ef1 ki\u1ebfn s\u1ebd m\u1edf r\u1ed9ng v\u1edbi t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng h\u00e0ng n\u0103m k\u00e9p (CAGR) l\u00e0 24.3% t\u1eeb n\u0103m 2020 \u0111\u1ebfn 2027, cho th\u1ea5y s\u1ef1 \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i trong nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau. \u0110\u00e1ng ch\u00fa \u00fd, 67% ng\u01b0\u1eddi ti\u00eau d\u00f9ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong n\u0103m qua, l\u00e0m n\u1ed5i b\u1eadt s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00f4ng ngh\u1ec7 n\u00e0y.<\/p>\n<p>Trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe, 64% t\u1ed5 ch\u1ee9c \u0111\u00e3 tri\u1ec3n khai ho\u1eb7c c\u00f3 k\u1ebf ho\u1ea1ch tri\u1ec3n khai chatbot, trong khi 80% doanh nghi\u1ec7p trong ng\u00e0nh ng\u00e2n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh \u0111\u00e3 s\u1eed d\u1ee5ng ho\u1eb7c c\u00f3 k\u1ebf ho\u1ea1ch s\u1eed d\u1ee5ng chatbot v\u00e0o n\u0103m 2024. C\u00e1c n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u0169ng \u0111\u00e3 ch\u1ea5p nh\u1eadn c\u00f4ng ngh\u1ec7 n\u00e0y, v\u1edbi 47% ng\u01b0\u1eddi mua s\u1eafm tr\u1ef1c tuy\u1ebfn s\u1eb5n s\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch qua chatbot.<\/p>\n<p>C\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn \u0111ang \u0111i \u0111\u1ea7u trong vi\u1ec7c \u00e1p d\u1ee5ng chatbot, v\u1edbi 84% doanh nghi\u1ec7p mong \u0111\u1ee3i t\u0103ng c\u01b0\u1eddng s\u1eed d\u1ee5ng chatbot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m 2024. Th\u00eam v\u00e0o \u0111\u00f3, 55% doanh nghi\u1ec7p s\u1eed d\u1ee5ng chatbot b\u00e1o c\u00e1o ti\u1ebft ki\u1ec7m chi ph\u00ed \u0111\u00e1ng k\u1ec3, v\u1edbi m\u1ed9t s\u1ed1 doanh nghi\u1ec7p \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c gi\u1ea3m t\u1edbi 30% trong chi ph\u00ed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 quan s\u00e1t xu h\u01b0\u1edbng n\u00e0y m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp, v\u1edbi s\u1ed1 l\u01b0\u1ee3ng ng\u00e0y c\u00e0ng t\u0103ng c\u00e1c doanh nghi\u1ec7p tr\u00ean nhi\u1ec1u ng\u00e0nh ngh\u1ec1 t\u1eadn d\u1ee5ng <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m h\u1ed7 tr\u1ee3 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a h\u1ecd.<\/p>\n<h3>C\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng chatbot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h3>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng chatbot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn tr\u00ean nhi\u1ec1u ng\u00e0nh ngh\u1ec1 kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng ty n\u1ed5i b\u1eadt \u0111\u00e3 tri\u1ec3n khai th\u00e0nh c\u00f4ng c\u00f4ng ngh\u1ec7 chatbot \u0111\u1ec3 n\u00e2ng cao h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng:<\/p>\n<p>1. <a href=\"https:\/\/www.spotify.com\/\" target=\"_blank\" rel=\"noopener\">Spotify<\/a>: G\u00e3 kh\u1ed5ng l\u1ed3 ph\u00e1t tr\u1ef1c tuy\u1ebfn \u00e2m nh\u1ea1c s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng v\u1edbi c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn t\u00e0i kho\u1ea3n v\u00e0 g\u1ee3i \u00fd \u00e2m nh\u1ea1c.<\/p>\n<p>2. <a href=\"https:\/\/www.sephora.com\/\" target=\"_blank\" rel=\"noopener\">Sephora<\/a>: Chatbot c\u1ee7a h\u1ecd cung c\u1ea5p l\u1eddi khuy\u00ean v\u1ec1 l\u00e0m \u0111\u1eb9p c\u00e1 nh\u00e2n h\u00f3a v\u00e0 g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m.<\/p>\n<p>3. <a href=\"https:\/\/www.dominos.com\/\" target=\"_blank\" rel=\"noopener\">Domino\u2019s Pizza<\/a>: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng v\u00e0 theo d\u00f5i giao h\u00e0ng th\u00f4ng qua chatbot c\u1ee7a h\u1ecd.<\/p>\n<p>4. <a href=\"https:\/\/www.airbnb.com\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>: Chatbot c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 c\u00e1c ch\u1ee7 nh\u00e0 v\u00e0 kh\u00e1ch v\u1edbi c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn \u0111\u1eb7t ch\u1ed7.<\/p>\n<p>5. <a href=\"https:\/\/www.mastercard.us\/\" target=\"_blank\" rel=\"noopener\">Mastercard<\/a>: H\u1ecd s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 giao d\u1ecbch v\u00e0 th\u00f4ng tin t\u00e0i kho\u1ea3n.<\/p>\n<p>6. <a href=\"https:\/\/www.hm.com\/\" target=\"_blank\" rel=\"noopener\">H&amp;M<\/a>: Chatbot c\u1ee7a h\u1ecd cung c\u1ea5p l\u1eddi khuy\u00ean v\u1ec1 phong c\u00e1ch v\u00e0 gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm s\u1ea3n ph\u1ea9m.<\/p>\n<p>7. <a href=\"https:\/\/www.uber.com\/\" target=\"_blank\" rel=\"noopener\">Uber<\/a>: C\u00f4ng ty chia s\u1ebb chuy\u1ebfn \u0111i s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ee3 gi\u00fap t\u00e0i x\u1ebf.<\/p>\n<p>8. <a href=\"https:\/\/www.bank-of-america.com\/\" target=\"_blank\" rel=\"noopener\">Ng\u00e2n h\u00e0ng M\u1ef9<\/a>: Chatbot c\u1ee7a h\u1ecd, Erica, gi\u00fap kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5 ng\u00e2n h\u00e0ng v\u00e0 t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh.<\/p>\n<p>Nh\u1eefng c\u00f4ng ty n\u00e0y ch\u1ec9 \u0111\u1ea1i di\u1ec7n cho m\u1ed9t ph\u1ea7n nh\u1ecf trong s\u1ed1 c\u00e1c doanh nghi\u1ec7p \u0111ang t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot. T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 gi\u00fap nhi\u1ec1u t\u1ed5 ch\u1ee9c \u1edf nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau tri\u1ec3n khai <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">chatbot AI v\u00e0 AI h\u1ed9i tho\u1ea1i<\/a> \u0111\u1ec3 n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i chatbot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1ea5n m\u1ea1nh hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u00fang trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1ea3m th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3. Khi c\u00f4ng ngh\u1ec7 ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, ch\u00fang t\u00f4i d\u1ef1 \u0111o\u00e1n s\u1ebd c\u00f3 nhi\u1ec1u c\u00f4ng ty h\u01a1n n\u1eefa t\u00edch h\u1ee3p chatbot v\u00e0o chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, ti\u1ebfp t\u1ee5c bi\u1ebfn \u0111\u1ed5i b\u1ed1i c\u1ea3nh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<h2>Chatbot Trong C\u00e1c Ng\u00e0nh<\/h2>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 ch\u1ee9ng ki\u1ebfn t\u00e1c \u0111\u1ed9ng chuy\u1ec3n \u0111\u1ed5i c\u1ee7a chatbot tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c. C\u00e1c gi\u1ea3i ph\u00e1p AI c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 gi\u00fap c\u00e1c doanh nghi\u1ec7p trong nhi\u1ec1u ng\u00e0nh n\u00e2ng cao kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<h3>Nh\u1eefng ng\u00e0nh n\u00e0o s\u1eed d\u1ee5ng chatbot?<\/h3>\n<p>Chatbot \u0111\u00e3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn tr\u00ean nhi\u1ec1u ng\u00e0nh, c\u00e1ch m\u1ea1ng h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e1c l\u0129nh v\u1ef1c ch\u00ednh \u0111ang t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot v\u00e0o n\u0103m 2023:<\/p>\n<p>1. D\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng: L\u0129nh v\u1ef1c n\u00e0y v\u1eabn d\u1eabn \u0111\u1ea7u trong vi\u1ec7c \u00e1p d\u1ee5ng chatbot, v\u1edbi c\u00e1c c\u00f4ng ty nh\u01b0 <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a> v\u00e0 <a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom<\/a> \u0111ang d\u1eabn \u0111\u1ea7u. C\u00e1c <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c gi\u00fap c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p h\u1ed7 tr\u1ee3 24\/7, x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u th\u01b0\u1eddng g\u1eb7p v\u00e0 chuy\u1ec3n c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p cho c\u00e1c \u0111\u1ea1i di\u1ec7n con ng\u01b0\u1eddi khi c\u1ea7n.<\/p>\n<p>2. Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed: C\u00e1c nh\u00e0 b\u00e1n l\u1ebb tr\u1ef1c tuy\u1ebfn \u0111ang ng\u00e0y c\u00e0ng s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 mua s\u1eafm c\u00e1 nh\u00e2n h\u00f3a. <a href=\"https:\/\/www.shopify.com\/\" target=\"_blank\" rel=\"noopener\">Shopify<\/a> v\u00e0 <a href=\"https:\/\/www.bigcommerce.com\/\" target=\"_blank\" rel=\"noopener\">BigCommerce<\/a> \u0111\u00e3 t\u00edch h\u1ee3p c\u00e1c ch\u1ee9c n\u0103ng chatbot \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m mua s\u1eafm, cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m v\u00e0 theo d\u00f5i \u0111\u01a1n h\u00e0ng.<\/p>\n<p>3. Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe: Ng\u00e0nh ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe \u0111\u00e3 ch\u1ee9ng ki\u1ebfn s\u1ef1 gia t\u0103ng trong vi\u1ec7c \u00e1p d\u1ee5ng chatbot cho c\u00e1c nhi\u1ec7m v\u1ee5 nh\u01b0 \u0111\u1eb7t l\u1ecbch h\u1eb9n v\u00e0 ki\u1ec3m tra tri\u1ec7u ch\u1ee9ng. C\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 <a href=\"https:\/\/www.ada.com\/\" target=\"_blank\" rel=\"noopener\">Ada Health<\/a> s\u1eed d\u1ee5ng AI \u0111\u1ec3 cung c\u1ea5p \u0111\u00e1nh gi\u00e1 s\u1ee9c kh\u1ecfe ban \u0111\u1ea7u v\u00e0 h\u01b0\u1edbng d\u1eabn b\u1ec7nh nh\u00e2n \u0111\u1ebfn ch\u0103m s\u00f3c ph\u00f9 h\u1ee3p.<\/p>\n<p>4. Ng\u00e2n h\u00e0ng v\u00e0 T\u00e0i ch\u00ednh: C\u00e1c t\u1ed5 ch\u1ee9c t\u00e0i ch\u00ednh \u0111ang t\u1eadn d\u1ee5ng chatbot cho c\u00e1c y\u00eau c\u1ea7u t\u00e0i kho\u1ea3n v\u00e0 x\u1eed l\u00fd giao d\u1ecbch. <a href=\"https:\/\/www.jpmorgan.com\/\" target=\"_blank\" rel=\"noopener\">JPMorgan Chase<\/a> v\u00e0 <a href=\"https:\/\/www.wellsfargo.com\/\" target=\"_blank\" rel=\"noopener\">Wells Fargo<\/a> \u0111\u00e3 tri\u1ec3n khai c\u00e1c chatbot tinh vi \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p l\u1eddi khuy\u00ean t\u00e0i ch\u00ednh.<\/p>\n<p>5. Du l\u1ecbch v\u00e0 Kh\u00e1ch s\u1ea1n: C\u00e1c c\u00f4ng ty nh\u01b0 <a href=\"https:\/\/www.expedia.com\/\" target=\"_blank\" rel=\"noopener\">Expedia<\/a> v\u00e0 <a href=\"https:\/\/www.booking.com\/\" target=\"_blank\" rel=\"noopener\">Booking.com<\/a> s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1eb7t ch\u1ed7 v\u00e0 g\u1ee3i \u00fd du l\u1ecbch, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong ng\u00e0nh c\u1ea1nh tranh n\u00e0y.<\/p>\n<p>6. Gi\u00e1o d\u1ee5c: C\u00e1c t\u1ed5 ch\u1ee9c gi\u00e1o d\u1ee5c v\u00e0 n\u1ec1n t\u1ea3ng h\u1ecdc tr\u1ef1c tuy\u1ebfn \u0111ang s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 sinh vi\u00ean v\u00e0 th\u00f4ng tin kh\u00f3a h\u1ecdc. <a href=\"https:\/\/www.coursera.org\/\" target=\"_blank\" rel=\"noopener\">Coursera<\/a> v\u00e0 <a href=\"https:\/\/www.udacity.com\/\" target=\"_blank\" rel=\"noopener\">Udacity<\/a> \u0111\u00e3 tri\u1ec3n khai chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi h\u1ecdc v\u1edbi c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn kh\u00f3a h\u1ecdc.<\/p>\n<p>7. Nh\u00e2n s\u1ef1: C\u00e1c ph\u00f2ng nh\u00e2n s\u1ef1 \u0111ang s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 s\u00e0ng l\u1ecdc \u1ee9ng vi\u00ean v\u00e0 ti\u1ebfp nh\u1eadn nh\u00e2n vi\u00ean m\u1edbi. C\u00e1c n\u1ec1n t\u1ea3ng nh\u01b0 <a href=\"https:\/\/www.workday.com\/\" target=\"_blank\" rel=\"noopener\">Workday<\/a> \u0111\u00e3 t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng chatbot \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh nh\u00e2n s\u1ef1.<\/p>\n<p>8. B\u1ea5t \u0111\u1ed9ng s\u1ea3n: C\u00e1c chatbot \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho vi\u1ec7c t\u00ecm ki\u1ebfm b\u1ea5t \u0111\u1ed9ng s\u1ea3n v\u00e0 tham quan \u1ea3o. C\u00e1c c\u00f4ng ty nh\u01b0 <a href=\"https:\/\/www.zillow.com\/\" target=\"_blank\" rel=\"noopener\">Zillow<\/a> \u0111\u00e3 tri\u1ec3n khai chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 nh\u1eefng ng\u01b0\u1eddi mua v\u00e0 thu\u00ea ti\u1ec1m n\u0103ng.<\/p>\n<p>9. B\u1ea3o hi\u1ec3m: C\u00e1c nh\u00e0 cung c\u1ea5p b\u1ea3o hi\u1ec3m \u0111ang s\u1eed d\u1ee5ng chatbot cho vi\u1ec7c x\u1eed l\u00fd y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng v\u00e0 th\u00f4ng tin ch\u00ednh s\u00e1ch. <a href=\"https:\/\/www.geico.com\/\" target=\"_blank\" rel=\"noopener\">Geico<\/a> v\u00e0 <a href=\"https:\/\/www.progressive.com\/\" target=\"_blank\" rel=\"noopener\">Progressive<\/a> \u0111\u00e3 tri\u1ec3n khai chatbot \u0111\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>10. Vi\u1ec5n th\u00f4ng: C\u00e1c \u00f4ng l\u1edbn vi\u1ec5n th\u00f4ng nh\u01b0 <a href=\"https:\/\/www.verizon.com\/\" target=\"_blank\" rel=\"noopener\">Verizon<\/a> v\u00e0 <a href=\"https:\/\/www.att.com\/\" target=\"_blank\" rel=\"noopener\">AT&amp;T<\/a> s\u1eed d\u1ee5ng chatbot cho c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3m t\u1ea3i cho trung t\u00e2m cu\u1ed9c g\u1ecdi.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 gi\u00fap c\u00e1c doanh nghi\u1ec7p trong c\u00e1c ng\u00e0nh n\u00e0y tri\u1ec3n khai <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">chatbot AI v\u00e0 AI h\u1ed9i tho\u1ea1i<\/a> \u0111\u1ec3 n\u00e2ng cao chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<h3>Danh s\u00e1ch c\u00e1c c\u00f4ng ty c\u00f3 chatbot<\/h3>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch to\u00e0n di\u1ec7n c\u00e1c c\u00f4ng ty n\u1ed5i b\u1eadt \u0111\u00e3 tri\u1ec3n khai th\u00e0nh c\u00f4ng chatbot trong nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau:<\/p>\n<p>1. Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 B\u00e1n l\u1ebb:<br \/>\n   \u2013 <a href=\"https:\/\/www.amazon.com\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>: Chatbot c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 theo d\u00f5i \u0111\u01a1n h\u00e0ng v\u00e0 g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m.<br \/>\n   \u2013 <a href=\"https:\/\/www.ebay.com\/\" target=\"_blank\" rel=\"noopener\">eBay<\/a>: Cung c\u1ea5p chatbot cho h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi mua v\u00e0 ng\u01b0\u1eddi b\u00e1n.<br \/>\n   \u2013 <a href=\"https:\/\/www.walmart.com\/\" target=\"_blank\" rel=\"noopener\">Walmart<\/a>: S\u1eed d\u1ee5ng chatbot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 mua s\u1eafm.<\/p>\n<p>2. M\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 Nh\u1eafn tin:<br \/>\n   \u2013 <a href=\"https:\/\/www.facebook.com\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a>: Cung c\u1ea5p kh\u1ea3 n\u0103ng chatbot th\u00f4ng qua Messenger cho doanh nghi\u1ec7p.<br \/>\n   \u2013 <a href=\"https:\/\/www.snapchat.com\/\" target=\"_blank\" rel=\"noopener\">Snapchat<\/a>: Cung c\u1ea5p chatbot cho t\u01b0\u01a1ng t\u00e1c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<br \/>\n   \u2013 <a href=\"https:\/\/www.whatsapp.com\/\" target=\"_blank\" rel=\"noopener\">WhatsApp<\/a>: H\u1ed7 tr\u1ee3 chatbot doanh nghi\u1ec7p cho giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>3. Ng\u00e2n h\u00e0ng v\u00e0 T\u00e0i ch\u00ednh:<br \/>\n   \u2013 <a href=\"https:\/\/www.bankofamerica.com\/\" target=\"_blank\" rel=\"noopener\">Ng\u00e2n h\u00e0ng M\u1ef9<\/a>: Chatbot c\u1ee7a h\u1ecd, Erica, h\u1ed7 tr\u1ee3 c\u00e1c nhi\u1ec7m v\u1ee5 ng\u00e2n h\u00e0ng v\u00e0 t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh.<br \/>\n   \u2013 <a href=\"https:\/\/www.americanexpress.com\/\" target=\"_blank\" rel=\"noopener\">American Express<\/a>: S\u1eed d\u1ee5ng chatbot cho c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n.<br \/>\n   \u2013 <a href=\"https:\/\/www.paypal.com\/\" target=\"_blank\" rel=\"noopener\">PayPal<\/a>: Tri\u1ec3n khai chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 giao d\u1ecbch v\u00e0 h\u1ed7 tr\u1ee3 t\u00e0i kho\u1ea3n.<\/p>\n<p>4. Du l\u1ecbch v\u00e0 Kh\u00e1ch s\u1ea1n:<br \/>\n   \u2013 <a href=\"https:\/\/www.airbnb.com\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>: S\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u0111\u1eb7t ch\u1ed7 v\u00e0 giao ti\u1ebfp v\u1edbi kh\u00e1ch.<br \/>\n   \u2013 <a href=\"https:\/\/www.kayak.com\/\" target=\"_blank\" rel=\"noopener\">Kayak<\/a>: Cung c\u1ea5p chatbot cho vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 \u0111\u1eb7t ch\u1ed7 du l\u1ecbch.<br \/>\n   \u2013 <a href=\"https:\/\/www.marriott.com\/\" target=\"_blank\" rel=\"noopener\">Marriott<\/a>: S\u1eed d\u1ee5ng chatbot cho qu\u1ea3n l\u00fd \u0111\u1eb7t ch\u1ed7 v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch.<\/p>\n<p>5. Th\u1ef1c ph\u1ea9m v\u00e0 \u0110\u1ed3 u\u1ed1ng:<br \/>\n   \u2013 <a href=\"https:\/\/www.starbucks.com\/\" target=\"_blank\" rel=\"noopener\">Starbucks<\/a>: Chatbot c\u1ee7a h\u1ecd nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin th\u1ef1c \u0111\u01a1n.<br \/>\n   \u2013 <a href=\"https:\/\/www.dominos.com\/\" target=\"_blank\" rel=\"noopener\">Domino's<\/a>: Cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng v\u00e0 theo d\u00f5i giao h\u00e0ng qua chatbot.<br \/>\n   \u2013 <a href=\"https:\/\/www.tacobell.com\/\" target=\"_blank\" rel=\"noopener\">Taco Bell<\/a>: Cung c\u1ea5p chatbot \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng v\u00e0 h\u1ecfi th\u00f4ng tin th\u1ef1c \u0111\u01a1n.<\/p>\n<p>6. C\u00f4ng ngh\u1ec7 v\u00e0 Ph\u1ea7n m\u1ec1m:<br \/>\n   \u2013 <a href=\"https:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener\">Apple<\/a>: S\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m.<br \/>\n   \u2013 <a href=\"https:\/\/www.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a>: Tri\u1ec3n khai chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 tr\u1ee3 gi\u00fap s\u1ea3n ph\u1ea9m.<br \/>\n   \u2013 <a href=\"https:\/\/www.ibm.com\/\" target=\"_blank\" rel=\"noopener\">IBM<\/a>: Cung c\u1ea5p chatbot s\u1eed d\u1ee5ng Watson cho nhi\u1ec1u \u1ee9ng d\u1ee5ng kinh doanh kh\u00e1c nhau.<\/p>\n<p>7. Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe:<br \/>\n   \u2013 <a href=\"https:\/\/www.uhc.com\/\" target=\"_blank\" rel=\"noopener\">UnitedHealthcare<\/a>: S\u1eed d\u1ee5ng chatbot cho c\u00e1c c\u00e2u h\u1ecfi v\u1ec1 b\u1ea3o hi\u1ec3m v\u00e0 th\u00f4ng tin s\u1ee9c kh\u1ecfe.<br \/>\n   \u2013 <a href=\"https:\/\/www.anthem.com\/\" target=\"_blank\" rel=\"noopener\">Qu\u1ed1c ca<\/a>: Tri\u1ec3n khai chatbot cho d\u1ecbch v\u1ee5 th\u00e0nh vi\u00ean v\u00e0 h\u01b0\u1edbng d\u1eabn s\u1ee9c kh\u1ecfe.<br \/>\n   \u2013 <a href=\"https:\/\/www.clevelandclinic.org\/\" target=\"_blank\" rel=\"noopener\">Cleveland Clinic<\/a>: Cung c\u1ea5p chatbot ki\u1ec3m tra tri\u1ec7u ch\u1ee9ng cho b\u1ec7nh nh\u00e2n.<\/p>\n<p>8. Ng\u00e0nh \u00f4 t\u00f4:<br \/>\n   \u2013 <a href=\"https:\/\/www.tesla.com\/\" target=\"_blank\" rel=\"noopener\">Tesla<\/a>: S\u1eed d\u1ee5ng chatbot cho h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng tin v\u1ec1 xe.<br \/>\n   \u2013 <a href=\"https:\/\/www.bmwusa.com\/\" target=\"_blank\" rel=\"noopener\">BMW<\/a>: Tri\u1ec3n khai chatbot cho vi\u1ec7c \u0111\u1eb7t l\u1ecbch d\u1ecbch v\u1ee5 v\u00e0 truy v\u1ea5n v\u1ec1 xe.<br \/>\n   \u2013 <a href=\"https:\/\/www.toyota.com\/\" target=\"_blank\" rel=\"noopener\">Toyota<\/a>: Cung c\u1ea5p chatbot cho c\u00e1c y\u00eau c\u1ea7u b\u00e1n h\u00e0ng v\u00e0 th\u00f4ng tin v\u1ec1 xe.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 gi\u00fap nhi\u1ec1u doanh nghi\u1ec7p trong c\u00e1c ng\u00e0nh n\u00e0y tri\u1ec3n khai gi\u1ea3i ph\u00e1p chatbot ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u00e3 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng cho c\u00e1c c\u00f4ng ty \u1edf m\u1ecdi quy m\u00f4.<\/p>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i c\u00e1c chatbot trong nh\u1eefng ng\u00e0nh c\u00f4ng nghi\u1ec7p \u0111a d\u1ea1ng n\u00e0y nh\u1ea5n m\u1ea1nh t\u00ednh linh ho\u1ea1t v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u00fang trong vi\u1ec7c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t ho\u1ea1t \u0111\u1ed9ng. Khi c\u00f4ng ngh\u1ec7 AI ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n, ch\u00fang t\u00f4i d\u1ef1 \u0111o\u00e1n s\u1ebd c\u00f3 nhi\u1ec1u \u1ee9ng d\u1ee5ng s\u00e1ng t\u1ea1o h\u01a1n n\u1eefa c\u1ee7a c\u00e1c chatbot trong nhi\u1ec1u l\u0129nh v\u1ef1c.<\/p>\n<h2>C\u00e1c Tri\u1ec3n Khai Chatbot Xu\u1ea5t S\u1eafc<\/h2>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u1ee9ng \u1edf v\u1ecb tr\u00ed ti\u00ean phong trong c\u00f4ng ngh\u1ec7 chatbot, ch\u1ee9ng ki\u1ebfn v\u00e0 \u0111\u00f3ng g\u00f3p v\u00e0o m\u1ed9t s\u1ed1 tri\u1ec3n khai s\u00e1ng t\u1ea1o nh\u1ea5t trong c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p kh\u00e1c nhau. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u00e3 gi\u00fap v\u00f4 s\u1ed1 doanh nghi\u1ec7p n\u00e2ng cao tr\u1ea3i nghi\u1ec7m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n m\u1edbi trong l\u0129nh v\u1ef1c n\u00e0y.<\/p>\n<h3>Ai c\u00f3 chatbot t\u1ed1t nh\u1ea5t?<\/h3>\n<p>Vi\u1ec7c x\u00e1c \u0111\u1ecbnh chatbot \"t\u1ed1t nh\u1ea5t\" l\u00e0 ch\u1ee7 quan v\u00e0 ph\u1ee5 thu\u1ed9c v\u00e0o nhu c\u1ea7u kinh doanh c\u1ee5 th\u1ec3 v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 c\u00f4ng ty \u0111\u00e3 n\u1ed5i b\u1eadt v\u1edbi c\u00e1c tri\u1ec3n khai chatbot xu\u1ea5t s\u1eafc c\u1ee7a h\u1ecd:<\/p>\n<p>1. <a href=\"https:\/\/www.openai.com\/\" target=\"_blank\" rel=\"noopener\">ChatGPT c\u1ee7a OpenAI<\/a>: M\u1eb7c d\u00f9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t chatbot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng, ChatGPT \u0111\u00e3 thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n m\u1edbi trong vi\u1ec7c x\u1eed l\u00fd v\u00e0 hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean. Kh\u1ea3 n\u0103ng tham gia v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi tr\u00ean m\u1ed9t lo\u1ea1t c\u00e1c ch\u1ee7 \u0111\u1ec1 \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c AI.<\/p>\n<p>2. <a href=\"https:\/\/www.google.com\/\" target=\"_blank\" rel=\"noopener\">Bard c\u1ee7a Google<\/a>: T\u1eadn d\u1ee5ng kho ki\u1ebfn th\u1ee9c r\u1ed9ng l\u1edbn c\u1ee7a Google, Bard cung c\u1ea5p c\u00e1c ph\u1ea3n h\u1ed3i th\u00f4ng tin v\u00e0 c\u00f3 ng\u1eef c\u1ea3nh, khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd cho vi\u1ec7c truy xu\u1ea5t th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 nhi\u1ec7m v\u1ee5.<\/p>\n<p>3. <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"noopener\">Claude c\u1ee7a Anthropic<\/a>: \u0110\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi l\u00fd lu\u1eadn \u0111\u1ea1o \u0111\u1ee9c v\u00e0 c\u00e1c gi\u1ea3i th\u00edch chi ti\u1ebft, Claude \u0111\u1ea1i di\u1ec7n cho m\u1ed9t b\u01b0\u1edbc ti\u1ebfn quan tr\u1ecdng trong c\u00e1c tr\u1ee3 l\u00fd AI.<\/p>\n<p>4. <a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noopener\">Tr\u00ecnh t\u1ea1o Chatbot HubSpot<\/a>: N\u1ec1n t\u1ea3ng n\u00e0y cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c chatbot t\u00f9y ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd, khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t l\u1ef1a ch\u1ecdn linh ho\u1ea1t cho nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p.<\/p>\n<p>5. <a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom<\/a>: R\u1ea5t t\u00f9y ch\u1ec9nh v\u00e0 n\u1ed5i ti\u1ebfng v\u1edbi kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, chatbot c\u1ee7a Intercom l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn y\u00eau th\u00edch c\u1ee7a c\u00e1c doanh nghi\u1ec7p t\u1eadp trung v\u00e0o s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 k\u1ebft h\u1ee3p nh\u1eefng t\u00ednh n\u0103ng t\u1ed1t nh\u1ea5t t\u1eeb nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u ng\u00e0nh n\u00e0y v\u00e0o s\u1ea3n ph\u1ea9m c\u1ee7a ri\u00eang m\u00ecnh <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">Chatbot AI v\u00e0 gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i<\/a>. N\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p s\u1ef1 k\u1ebft h\u1ee3p \u0111\u1ed9c \u0111\u00e1o gi\u1eefa x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean ti\u00ean ti\u1ebfn, t\u00f9y ch\u1ecdn t\u00f9y ch\u1ec9nh v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch, khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<h3>C\u00e1c c\u00f4ng ty t\u1ed1t nh\u1ea5t c\u00f3 chatbot<\/h3>\n<p>Nhi\u1ec1u c\u00f4ng ty \u0111\u00e3 t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 kh\u00e1c bi\u1ec7t v\u1edbi nh\u1eefng tri\u1ec3n khai chatbot s\u00e1ng t\u1ea1o v\u00e0 hi\u1ec7u qu\u1ea3:<\/p>\n<p>1. <a href=\"https:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener\">Apple<\/a>: Tr\u1ee3 l\u00fd \u1ea3o c\u1ee7a h\u1ecd, Siri, \u0111\u00e3 tr\u1edf th\u00e0nh bi\u1ec3u t\u01b0\u1ee3ng cho t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI, cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u00edch ho\u1ea1t b\u1eb1ng gi\u1ecdng n\u00f3i tr\u00ean c\u00e1c thi\u1ebft b\u1ecb c\u1ee7a Apple.<\/p>\n<p>2. <a href=\"https:\/\/www.amazon.com\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>: Alexa, tr\u1ee3 l\u00fd AI c\u1ee7a Amazon, \u0111\u00e3 c\u00e1ch m\u1ea1ng h\u00f3a t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u00e0 v\u00e0 t\u01b0\u01a1ng t\u00e1c th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, thi\u1ebft l\u1eadp c\u00e1c ti\u00eau chu\u1ea9n m\u1edbi trong c\u00f4ng ngh\u1ec7 chatbot k\u00edch ho\u1ea1t b\u1eb1ng gi\u1ecdng n\u00f3i.<\/p>\n<p>3. <a href=\"https:\/\/www.bankofamerica.com\/\" target=\"_blank\" rel=\"noopener\">Ng\u00e2n h\u00e0ng M\u1ef9<\/a>: Tr\u1ee3 l\u00fd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI c\u1ee7a h\u1ecd, Erica, \u0111\u00e3 bi\u1ebfn \u0111\u1ed5i ng\u00e2n h\u00e0ng di \u0111\u1ed9ng, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn t\u00e0i ch\u00ednh c\u00e1 nh\u00e2n h\u00f3a v\u00e0 h\u1ed7 tr\u1ee3 giao d\u1ecbch.<\/p>\n<p>4. <a href=\"https:\/\/www.dominos.com\/\" target=\"_blank\" rel=\"noopener\">Domino\u2019s Pizza<\/a>: Chatbot c\u1ee7a h\u1ecd, Dom, \u0111\u00e3 \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng, cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng qua nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau, bao g\u1ed3m m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 loa th\u00f4ng minh.<\/p>\n<p>5. <a href=\"https:\/\/www.starbucks.com\/\" target=\"_blank\" rel=\"noopener\">Starbucks<\/a>: Chatbot My Starbucks Barista cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng qua l\u1ec7nh gi\u1ecdng n\u00f3i ho\u1eb7c tin nh\u1eafn, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m \u0111\u1eb7t h\u00e0ng tr\u00ean di \u0111\u1ed9ng.<\/p>\n<p>6. <a href=\"https:\/\/www.airbnb.com\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>: Chatbot c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 c\u00e1c ch\u1ee7 nh\u00e0 v\u00e0 kh\u00e1ch v\u1edbi quy tr\u00ecnh \u0111\u1eb7t ch\u1ed7, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u00e0 cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd \u0111\u1ecba ph\u01b0\u01a1ng.<\/p>\n<p>7. <a href=\"https:\/\/www.spotify.com\/\" target=\"_blank\" rel=\"noopener\">Spotify<\/a>: G\u00e3 kh\u1ed5ng l\u1ed3 ph\u00e1t tr\u1ef1c tuy\u1ebfn \u00e2m nh\u1ea1c s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 gi\u00fap ng\u01b0\u1eddi d\u00f9ng kh\u00e1m ph\u00e1 \u00e2m nh\u1ea1c m\u1edbi, t\u1ea1o danh s\u00e1ch ph\u00e1t v\u00e0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 t\u00e0i kho\u1ea3n.<\/p>\n<p>8. <a href=\"https:\/\/www.sephora.com\/\" target=\"_blank\" rel=\"noopener\">Sephora<\/a>: Chatbot c\u1ee7a h\u1ecd cung c\u1ea5p l\u1eddi khuy\u00ean v\u1ec1 l\u00e0m \u0111\u1eb9p c\u00e1 nh\u00e2n h\u00f3a, g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m v\u00e0 th\u1eadm ch\u00ed cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng th\u1eed trang \u0111i\u1ec3m \u1ea3o.<\/p>\n<p>9. <a href=\"https:\/\/www.mastercard.us\/\" target=\"_blank\" rel=\"noopener\">Mastercard<\/a>: Chatbot s\u1eed d\u1ee5ng AI c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c y\u00eau c\u1ea7u v\u1ec1 t\u00e0i kho\u1ea3n, ph\u00e1t hi\u1ec7n gian l\u1eadn v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng nh\u1eafn tin kh\u00e1c nhau.<\/p>\n<p>10. <a href=\"https:\/\/www.uber.com\/\" target=\"_blank\" rel=\"noopener\">Uber<\/a>: Chatbot c\u1ee7a h\u1ecd t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho vi\u1ec7c \u0111\u1eb7t xe, cung c\u1ea5p \u01b0\u1edbc t\u00ednh gi\u00e1 c\u01b0\u1edbc v\u00e0 cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng qua c\u00e1c \u1ee9ng d\u1ee5ng nh\u1eafn tin ph\u1ed5 bi\u1ebfn.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 l\u1ea5y c\u1ea3m h\u1ee9ng t\u1eeb nh\u1eefng ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u ng\u00e0nh n\u00e0y \u0111\u1ec3 ph\u00e1t tri\u1ec3n ri\u00eang c\u1ee7a ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a>. N\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i k\u1ebft h\u1ee3p nh\u1eefng t\u00ednh n\u0103ng t\u1ed1t nh\u1ea5t c\u1ee7a nh\u1eefng tri\u1ec3n khai th\u00e0nh c\u00f4ng n\u00e0y v\u1edbi nh\u1eefng hi\u1ec3u bi\u1ebft \u0111\u1ed9c \u0111\u00e1o c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<p>Ch\u00fang t\u00f4i hi\u1ec3u r\u1eb1ng m\u1ed7i doanh nghi\u1ec7p c\u00f3 nh\u1eefng nhu c\u1ea7u \u0111\u1ed9c \u0111\u00e1o, \u0111\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cach-thiet-lap-chatbot-ai-dau-tien-cua-ban-trong-chua-day-10-phut-voi-messenger-bot\/\">quy tr\u00ecnh thi\u1ebft l\u1eadp chatbot<\/a> \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 v\u1eeba m\u1ea1nh m\u1ebd v\u1eeba th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng. Ch\u1ec9 trong v\u00f2ng ch\u01b0a \u0111\u1ea7y 10 ph\u00fat, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00f3 chatbot AI \u0111\u1ea7u ti\u00ean c\u1ee7a m\u00ecnh ho\u1ea1t \u0111\u1ed9ng, s\u1eb5n s\u00e0ng n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Khi ch\u00fang ta nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai, ch\u00fang t\u00f4i r\u1ea5t h\u00e0o h\u1ee9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c c\u1ee7a c\u00f4ng ngh\u1ec7 chatbot. Vi\u1ec7c t\u00edch h\u1ee3p AI ti\u00ean ti\u1ebfn h\u01a1n, x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 c\u00e1c thu\u1eadt to\u00e1n h\u1ecdc m\u00e1y s\u1ebd n\u00e2ng cao h\u01a1n n\u1eefa kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c chatbot, khi\u1ebfn ch\u00fang tr\u1edf n\u00ean kh\u00f4ng th\u1ec3 thi\u1ebfu cho c\u00e1c doanh nghi\u1ec7p trong t\u1ea5t c\u1ea3 c\u00e1c l\u0129nh v\u1ef1c.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/07\/companies-with-chatbots-2024-07-02T114815.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>Starbucks: M\u1ed9t Nghi\u00ean C\u1ee9u T\u00ecnh Hu\u1ed1ng v\u1ec1 S\u1ef1 Xu\u1ea5t S\u1eafc c\u1ee7a Chatbot<\/h2>\n<p>T\u1ea1i Messenger Bot, ch\u00fang t\u00f4i lu\u00f4n t\u00ecm ki\u1ebfm nh\u1eefng c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean AI. Starbucks, m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o to\u00e0n c\u1ea7u trong ng\u00e0nh c\u00e0 ph\u00ea, \u0111\u00e3 \u0111\u1eb7t ra m\u1ed9t v\u00ed d\u1ee5 \u0111\u00e1ng ch\u00fa \u00fd v\u1edbi vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a h\u1ecd, cho th\u1ea5y c\u00e1ch AI c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong ng\u00e0nh th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng.<\/p>\n<h3>Starbucks c\u00f3 s\u1eed d\u1ee5ng chatbot kh\u00f4ng?<\/h3>\n<p>C\u00f3, Starbucks \u0111\u00e3 ch\u1ea5p nh\u1eadn c\u00f4ng ngh\u1ec7 chatbot nh\u01b0 m\u1ed9t th\u00e0nh ph\u1ea7n ch\u00ednh trong chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a h\u1ecd. V\u00e0o n\u0103m 2017, h\u1ecd \u0111\u00e3 gi\u1edbi thi\u1ec7u \"My Starbucks Barista,\" m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI t\u00edch h\u1ee3p v\u00e0o \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng nh\u1eafn tin kh\u00e1c nhau. Chatbot s\u00e1ng t\u1ea1o n\u00e0y cho ph\u00e9p kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng, t\u00f9y ch\u1ec9nh \u0111\u1ed3 u\u1ed1ng v\u00e0 th\u1ef1c hi\u1ec7n thanh to\u00e1n th\u00f4ng qua l\u1ec7nh gi\u1ecdng n\u00f3i ho\u1eb7c tin nh\u1eafn v\u0103n b\u1ea3n, c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch m\u1ecdi ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u Starbucks.<\/p>\n<p>Chatbot My Starbucks Barista cung c\u1ea5p m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng ch\u00ednh \u0111\u00e3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch \u0111\u00e1ng k\u1ec3:<\/p>\n<p>1. T\u00f9y ch\u1ec9nh \u0111\u01a1n h\u00e0ng: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ch\u1ec9 \u0111\u1ecbnh s\u1edf th\u00edch \u0111\u1ed3 u\u1ed1ng c\u1ee7a m\u00ecnh, bao g\u1ed3m k\u00edch th\u01b0\u1edbc, lo\u1ea1i s\u1eefa v\u00e0 c\u00e1c th\u00e0nh ph\u1ea7n b\u1ed5 sung, \u0111\u1ea3m b\u1ea3o \u0111\u01a1n h\u00e0ng c\u1ee7a h\u1ecd lu\u00f4n ho\u00e0n h\u1ea3o.<\/p>\n<p>2. \u0110\u1eb7t h\u00e0ng b\u1eb1ng gi\u1ecdng n\u00f3i: Ch\u1ee9c n\u0103ng ra l\u1ec7nh b\u1eb1ng gi\u1ecdng n\u00f3i c\u1ee7a chatbot cung c\u1ea5p tr\u1ea3i nghi\u1ec7m \u0111\u1eb7t h\u00e0ng kh\u00f4ng c\u1ea7n d\u00f9ng tay, l\u00fd t\u01b0\u1edfng cho nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang di chuy\u1ec3n.<\/p>\n<p>3. T\u00edch h\u1ee3p thanh to\u00e1n: K\u1ebft n\u1ed1i li\u1ec1n m\u1ea1ch v\u1edbi h\u1ec7 th\u1ed1ng thanh to\u00e1n c\u1ee7a Starbucks, chatbot gi\u00fap giao d\u1ecbch nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng.<\/p>\n<p>4. T\u00ecm c\u1eeda h\u00e0ng: Gi\u00fap ng\u01b0\u1eddi d\u00f9ng t\u00ecm c\u00e1c \u0111\u1ecba \u0111i\u1ec3m Starbucks g\u1ea7n \u0111\u00f3, c\u1ea3i thi\u1ec7n s\u1ef1 ti\u1ec7n l\u1ee3i v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn.<\/p>\n<p>5. Th\u00f4ng tin th\u1ef1c \u0111\u01a1n: Cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 s\u1eb5n v\u00e0 h\u00e0m l\u01b0\u1ee3ng dinh d\u01b0\u1ee1ng c\u1ee7a ch\u00fang, gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra l\u1ef1a ch\u1ecdn th\u00f4ng minh.<\/p>\n<p>Vi\u1ec7c tri\u1ec3n khai \u0111i\u1ec1u n\u00e0y <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean AI<\/a> \u0111\u00e3 mang l\u1ea1i k\u1ebft qu\u1ea3 \u1ea5n t\u01b0\u1ee3ng cho Starbucks. Theo m\u1ed9t b\u00e1o c\u00e1o c\u1ee7a BI Intelligence, chatbot trong ng\u00e0nh th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng c\u00f3 th\u1ec3 gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng l\u00ean \u0111\u1ebfn 25%. \u0110\u1ed1i v\u1edbi Starbucks, \u0111i\u1ec1u n\u00e0y \u0111\u00e3 chuy\u1ec3n th\u00e0nh:<\/p>\n<p>\u2013 Doanh s\u1ed1 \u0111\u1eb7t h\u00e0ng qua di \u0111\u1ed9ng t\u0103ng, chi\u1ebfm 26% trong c\u00e1c giao d\u1ecbch do c\u00f4ng ty \u0111i\u1ec1u h\u00e0nh t\u1ea1i M\u1ef9 trong qu\u00fd 1 n\u0103m 2021.<br \/>\n\u2013 T\u0103ng c\u01b0\u1eddng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c g\u1ee3i \u00fd c\u00e1 nh\u00e2n h\u00f3a.<br \/>\n\u2013 Gi\u1ea3m th\u1eddi gian ch\u1edd \u0111\u1ee3i t\u1ea1i c\u1eeda h\u00e0ng b\u1eb1ng c\u00e1ch \u0111\u01a1n gi\u1ea3n h\u00f3a quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 l\u1ea5y c\u1ea3m h\u1ee9ng t\u1eeb th\u00e0nh c\u00f4ng c\u1ee7a Starbucks \u0111\u1ec3 ph\u00e1t tri\u1ec3n ri\u00eang c\u1ee7a m\u00ecnh <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">Chatbot AI v\u00e0 gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i<\/a>. N\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng t\u01b0\u01a1ng t\u1ef1, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p m\u1ecdi quy m\u00f4 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c \u0111\u1ed9 nh\u01b0 Starbucks.<\/p>\n<h3>V\u00ed d\u1ee5 v\u1ec1 chatbot trong ng\u00e0nh c\u00e0 ph\u00ea<\/h3>\n<p>Starbucks kh\u00f4ng ph\u1ea3i l\u00e0 c\u00f4ng ty c\u00e0 ph\u00ea duy nh\u1ea5t t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot. M\u1ed9t s\u1ed1 th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c trong ng\u00e0nh c\u00e0 ph\u00ea c\u0169ng \u0111\u00e3 tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p chatbot s\u00e1ng t\u1ea1o:<\/p>\n<p>1. <a href=\"https:\/\/www.dunkindonuts.com\/\" target=\"_blank\" rel=\"noopener\">Dunkin' Donuts<\/a>: Chatbot c\u1ee7a h\u1ecd, c\u00f3 s\u1eb5n tr\u00ean Facebook Messenger, cho ph\u00e9p kh\u00e1ch h\u00e0ng t\u00ecm c\u1eeda h\u00e0ng g\u1ea7n nh\u1ea5t, xem th\u1ef1c \u0111\u01a1n v\u00e0 \u0111\u1eb7t h\u00e0ng \u0111\u1ec3 l\u1ea5y.<\/p>\n<p>2. <a href=\"https:\/\/www.costa.co.uk\/\" target=\"_blank\" rel=\"noopener\">Costa Coffee<\/a>: Chatbot c\u1ee7a chu\u1ed7i c\u1eeda h\u00e0ng c\u00f3 tr\u1ee5 s\u1edf t\u1ea1i V\u01b0\u01a1ng qu\u1ed1c Anh gi\u00fap kh\u00e1ch h\u00e0ng t\u00ecm c\u1eeda h\u00e0ng, ki\u1ec3m tra gi\u1edd m\u1edf c\u1eeda v\u00e0 cung c\u1ea5p th\u00f4ng tin v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ee7a h\u1ecd.<\/p>\n<p>3. <a href=\"https:\/\/www.nespresso.com\/\" target=\"_blank\" rel=\"noopener\">Nespresso<\/a>: Tr\u1ee3 l\u00fd chatbot c\u1ee7a h\u1ecd gi\u00fap kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 m\u00e1y m\u00f3c v\u00e0 \u0111\u1eb7t h\u00e0ng vi\u00ean c\u00e0 ph\u00ea.<\/p>\n<p>4. <a href=\"https:\/\/www.peets.com\/\" target=\"_blank\" rel=\"noopener\">C\u00e0 ph\u00ea Peet's<\/a>: Chatbot c\u1ee7a h\u1ecd cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd c\u00e0 ph\u00ea c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap \u0111\u1eb7t h\u00e0ng.<\/p>\n<p>5. <a href=\"https:\/\/www.philzcoffee.com\/\" target=\"_blank\" rel=\"noopener\">C\u00e0 ph\u00ea Philz<\/a>: N\u1ed5i ti\u1ebfng v\u1edbi c\u00e1c lo\u1ea1i pha ch\u1ebf t\u00f9y ch\u1ec9nh, Philz s\u1eed d\u1ee5ng chatbot \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng qua quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a h\u1ecd v\u00e0 cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>Nh\u1eefng v\u00ed d\u1ee5 n\u00e0y cho th\u1ea5y c\u00e1ch m\u00e0 chatbot \u0111ang bi\u1ebfn \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong ng\u00e0nh c\u00e0 ph\u00ea. T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 t\u00edch h\u1ee3p c\u00e1c b\u00e0i h\u1ecdc t\u1eeb nh\u1eefng tri\u1ec3n khai th\u00e0nh c\u00f4ng n\u00e0y v\u00e0o ch\u00ednh <a href=\"https:\/\/messengerbot.app\/vi\/cach-thiet-lap-chatbot-ai-dau-tien-cua-ban-trong-chua-day-10-phut-voi-messenger-bot\/\">quy tr\u00ecnh thi\u1ebft l\u1eadp chatbot<\/a>, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c tr\u1ee3 l\u00fd AI t\u00f9y ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n<p>Vi\u1ec7c ng\u00e0nh c\u00e0 ph\u00ea \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot cho th\u1ea5y ti\u1ec1m n\u0103ng c\u1ee7a AI trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. T\u1eeb c\u00e1c g\u1ee3i \u00fd c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ebfn quy tr\u00ecnh \u0111\u1eb7t h\u00e0ng h\u1ee3p l\u00fd, chatbot \u0111ang ch\u1ee9ng t\u1ecf l\u00e0 nh\u1eefng c\u00f4ng c\u1ee5 v\u00f4 gi\u00e1 cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Khi ch\u00fang t\u00f4i ti\u1ebfp t\u1ee5c \u0111\u1ed5i m\u1edbi trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean AI, ch\u00fang t\u00f4i r\u1ea5t vui m\u1eebng \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 nhi\u1ec1u doanh nghi\u1ec7p h\u01a1n, c\u1ea3 trong v\u00e0 ngo\u00e0i ng\u00e0nh c\u00e0 ph\u00ea, t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a chatbot \u0111\u1ec3 n\u00e2ng cao c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 cung c\u1ea5p c\u00f9ng m\u1ed9t m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e0 \u0111\u00e3 l\u00e0m cho vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a Starbucks th\u00e0nh c\u00f4ng.<\/p>\n<h2>Cu\u1ed9c C\u00e1ch m\u1ea1ng Chatbot c\u1ee7a Walmart<\/h2>\n<p>T\u1ea1i Messenger Bot, ch\u00fang t\u00f4i lu\u00f4n c\u1ea3m th\u1ea5y kinh ng\u1ea1c tr\u01b0\u1edbc c\u00e1ch m\u00e0 c\u00e1c nh\u00e0 b\u00e1n l\u1ebb l\u1edbn \u0111ang t\u1eadn d\u1ee5ng AI \u0111\u1ec3 chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Walmart, nh\u00e0 b\u00e1n l\u1ebb l\u1edbn nh\u1ea5t th\u1ebf gi\u1edbi, \u0111\u00e3 \u0111i \u0111\u1ea7u trong cu\u1ed9c c\u00e1ch m\u1ea1ng n\u00e0y, tri\u1ec3n khai c\u00f4ng ngh\u1ec7 chatbot ti\u00ean ti\u1ebfn \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<h3>Walmart c\u00f3 s\u1eed d\u1ee5ng chatbot kh\u00f4ng?<\/h3>\n<p>Ch\u1eafc ch\u1eafn r\u1ed3i. Walmart \u0111\u00e3 ho\u00e0n to\u00e0n ch\u1ea5p nh\u1eadn c\u00f4ng ngh\u1ec7 chatbot, t\u00edch h\u1ee3p c\u00e1c tr\u1ee3 l\u00fd \u1ea3o powered by AI tr\u00ean nhi\u1ec1u n\u1ec1n t\u1ea3ng \u0111\u1ec3 c\u00e1ch m\u1ea1ng h\u00f3a ph\u01b0\u01a1ng ph\u00e1p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Nh\u1eefng chatbot tinh vi n\u00e0y, \u0111\u01b0\u1ee3c trang b\u1ecb kh\u1ea3 n\u0103ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 h\u1ecdc m\u00e1y, cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a tr\u00ean trang web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i c\u1ee7a Walmart.<\/p>\n<p>C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a Walmart bao g\u1ed3m:<\/p>\n<p>1. T\u00edch h\u1ee3p \u0111a n\u1ec1n t\u1ea3ng: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp s\u1ef1 h\u1ed7 tr\u1ee3 AI m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch tr\u00ean nhi\u1ec1u \u0111i\u1ec3m ti\u1ebfp x\u00fac k\u1ef9 thu\u1eadt s\u1ed1.<\/p>\n<p>2. X\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean: C\u00e1c chatbot c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c c\u00e2u h\u1ecfi ph\u1ee9c t\u1ea1p c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ef1 hi\u1ec3u bi\u1ebft gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi.<\/p>\n<p>3. \u0110\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m c\u00e1 nh\u00e2n h\u00f3a: C\u00e1c thu\u1eadt to\u00e1n AI ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 cung c\u1ea5p c\u00e1c g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/p>\n<p>4. Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1: C\u00e1c chatbot c\u00f3 th\u1ec3 x\u1eed l\u00fd nhi\u1ec1u nhi\u1ec7m v\u1ee5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, t\u1eeb y\u00eau c\u1ea7u v\u1ec1 h\u00e0ng t\u1ed3n kho \u0111\u1ebfn theo d\u00f5i \u0111\u01a1n h\u00e0ng.<\/p>\n<p>5. S\u1ef1 s\u1eb5n c\u00f3 24\/7: Cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng su\u1ed1t ng\u00e0y \u0111\u00eam m\u00e0 kh\u00f4ng b\u1ecb gi\u1edbi h\u1ea1n b\u1edfi gi\u1edd l\u00e0m vi\u1ec7c c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n<p>T\u00e1c \u0111\u1ed9ng c\u1ee7a vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a Walmart l\u00e0 r\u1ea5t \u0111\u00e1ng k\u1ec3:<\/p>\n<p>\u2013 Gi\u1ea3m 30% th\u1eddi gian ph\u1ea3n h\u1ed3i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<br \/>\n\u2013 T\u0103ng 25% t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<br \/>\n\u2013 C\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng, cho ph\u00e9p nh\u00e2n vi\u00ean t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 ph\u1ee9c t\u1ea1p<\/p>\n<p>Cam k\u1ebft c\u1ee7a Walmart \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean AI kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf c\u00e1c chatbot truy\u1ec1n th\u1ed1ng. V\u00e0o n\u0103m 2023, h\u1ecd \u0111\u00e3 gi\u1edbi thi\u1ec7u \"Ask Sam,\" m\u1ed9t tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI cho nh\u00e2n vi\u00ean, gi\u00e1n ti\u1ebfp mang l\u1ea1i l\u1ee3i \u00edch cho kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch n\u00e2ng cao hi\u1ec7u qu\u1ea3 trong c\u1eeda h\u00e0ng. Th\u00eam v\u00e0o \u0111\u00f3, s\u1ef1 h\u1ee3p t\u00e1c c\u1ee7a Walmart v\u1edbi <a href=\"https:\/\/www.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a> \u0111\u1ec3 t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 GPT-4 \u0111\u00e3 n\u00e2ng cao kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c chatbot trong vi\u1ec7c hi\u1ec3u ng\u1eef c\u1ea3nh v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c, tinh t\u1ebf h\u01a1n.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng t\u1eeb c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ed5i m\u1edbi c\u1ee7a Walmart. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> cung c\u1ea5p c\u00e1c kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u1ef1, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p \u1edf m\u1ecdi quy m\u00f4 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u1edf m\u1ee9c \u0111\u1ed9 nh\u01b0 Walmart.<\/p>\n<h3>Chat bot cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong b\u00e1n l\u1ebb<\/h3>\n<p>S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a Walmart v\u1edbi chatbot l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a xu h\u01b0\u1edbng r\u1ed9ng l\u1edbn h\u01a1n trong ng\u00e0nh b\u00e1n l\u1ebb. Nhi\u1ec1u nh\u00e0 b\u00e1n l\u1ebb l\u1edbn hi\u1ec7n \u0111ang t\u1eadn d\u1ee5ng chatbot \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/p>\n<p>1. <a href=\"https:\/\/www.target.com\/\" target=\"_blank\" rel=\"noopener\">M\u1ee5c ti\u00eau<\/a>: Chatbot c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 v\u1edbi c\u00e1c g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m, v\u1ecb tr\u00ed c\u1eeda h\u00e0ng v\u00e0 theo d\u00f5i \u0111\u01a1n h\u00e0ng.<\/p>\n<p>2. <a href=\"https:\/\/www.homedepot.com\/\" target=\"_blank\" rel=\"noopener\">Home Depot<\/a>: Cung c\u1ea5p m\u1ed9t tr\u1ee3 l\u00fd \u1ea3o cho c\u00e1c c\u00e2u h\u1ecfi v\u1ec1 s\u1ea3n ph\u1ea9m v\u00e0 l\u1eddi khuy\u00ean DIY.<\/p>\n<p>3. <a href=\"https:\/\/www.bestbuy.com\/\" target=\"_blank\" rel=\"noopener\">Best Buy<\/a>: Cung c\u1ea5p m\u1ed9t chatbot cho h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m.<\/p>\n<p>4. <a href=\"https:\/\/www.sephora.com\/\" target=\"_blank\" rel=\"noopener\">Sephora<\/a>: S\u1eed d\u1ee5ng m\u1ed9t chatbot cho l\u1eddi khuy\u00ean v\u1ec1 l\u00e0m \u0111\u1eb9p c\u00e1 nh\u00e2n v\u00e0 gh\u00e9p s\u1ea3n ph\u1ea9m.<\/p>\n<p>5. <a href=\"https:\/\/www.nordstrom.com\/\" target=\"_blank\" rel=\"noopener\">Nordstrom<\/a>: Cung c\u1ea5p m\u1ed9t chatbot cho l\u1eddi khuy\u00ean v\u1ec1 phong c\u00e1ch v\u00e0 g\u1ee3i \u00fd qu\u00e0 t\u1eb7ng.<\/p>\n<p>Nh\u1eefng \u1ee9ng d\u1ee5ng n\u00e0y cho th\u1ea5y s\u1ef1 linh ho\u1ea1t c\u1ee7a chatbot trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u00e1n l\u1ebb. T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i \u0111\u00e3 t\u00edch h\u1ee3p nh\u1eefng hi\u1ec3u bi\u1ebft t\u1eeb nh\u1eefng tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng th\u00e0nh c\u00f4ng n\u00e0y v\u00e0o <a href=\"https:\/\/messengerbot.app\/vi\/cach-thiet-lap-chatbot-ai-dau-tien-cua-ban-trong-chua-day-10-phut-voi-messenger-bot\/\">quy tr\u00ecnh thi\u1ebft l\u1eadp chatbot<\/a>, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra nh\u1eefng tr\u1ee3 l\u00fd AI t\u00f9y ch\u1ec9nh \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd.<\/p>\n<p>Vi\u1ec7c ng\u00e0nh b\u00e1n l\u1ebb \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 chatbot cho th\u1ea5y ti\u1ec1m n\u0103ng c\u1ee7a n\u00f3 trong vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. T\u1eeb h\u1ed7 tr\u1ee3 mua s\u1eafm c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ebfn gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hi\u1ec7u qu\u1ea3, chatbot \u0111ang ch\u1ee9ng t\u1ecf l\u00e0 nh\u1eefng c\u00f4ng c\u1ee5 v\u00f4 gi\u00e1 cho c\u00e1c doanh nghi\u1ec7p nh\u1eb1m n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p>Khi ch\u00fang t\u00f4i ti\u1ebfp t\u1ee5c \u0111\u1ed5i m\u1edbi trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI, ch\u00fang t\u00f4i r\u1ea5t vui m\u1eebng \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 nhi\u1ec1u doanh nghi\u1ec7p h\u01a1n n\u1eefa khai th\u00e1c s\u1ee9c m\u1ea1nh c\u1ee7a chatbot \u0111\u1ec3 n\u00e2ng cao c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 cung c\u1ea5p c\u00f9ng m\u1ed9t m\u1ee9c \u0111\u1ed9 tinh vi v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e0 \u0111\u00e3 l\u00e0m cho vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a Walmart th\u00e0nh c\u00f4ng.<\/p>\n<p>C\u00e1c chuy\u00ean gia trong ng\u00e0nh d\u1ef1 \u0111o\u00e1n r\u1eb1ng \u0111\u1ebfn n\u0103m 2025, 95% c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb s\u1ebd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi c\u00f4ng ngh\u1ec7 AI. Xu h\u01b0\u1edbng n\u00e0y nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p chatbot \u0111\u1ec3 duy tr\u00ec t\u00ednh c\u1ea1nh tranh trong b\u1ed1i c\u1ea3nh b\u00e1n l\u1ebb \u0111ang ph\u00e1t tri\u1ec3n. T\u1ea1i Messenger Bot, ch\u00fang t\u00f4i cam k\u1ebft gi\u00fap c\u00e1c doanh nghi\u1ec7p m\u1ecdi quy m\u00f4 t\u1eadn d\u1ee5ng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc v\u00e0 th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng.<\/p>\n<h2>T\u01b0\u01a1ng Lai c\u1ee7a D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng S\u1eed D\u1ee5ng AI<\/h2>\n<p>T\u1ea1i Messenger Bot, ch\u00fang t\u00f4i r\u1ea5t h\u00e0o h\u1ee9ng v\u1ec1 ti\u1ec1m n\u0103ng chuy\u1ec3n \u0111\u1ed5i c\u1ee7a AI trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khi ch\u00fang t\u00f4i nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai, r\u00f5 r\u00e0ng r\u1eb1ng c\u00e1c gi\u1ea3i ph\u00e1p s\u1eed d\u1ee5ng AI s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u1ecbnh h\u00ecnh c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd, cung c\u1ea5p h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a, hi\u1ec7u qu\u1ea3 v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng h\u01a1n bao gi\u1edd h\u1ebft.<\/p>\n<h3>C\u00e1c c\u00f4ng ty s\u1eed d\u1ee5ng AI cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/h3>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng AI trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang t\u0103ng t\u1ed1c nhanh ch\u00f3ng tr\u00ean kh\u1eafp c\u00e1c ng\u00e0nh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00f4ng ty n\u1ed5i b\u1eadt \u0111ang t\u1eadn d\u1ee5ng AI \u0111\u1ec3 n\u00e2ng cao h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd:<\/p>\n<p>1. <a href=\"https:\/\/www.amazon.com\/\" target=\"_blank\" rel=\"noopener\">Amazon<\/a>: S\u1eed d\u1ee5ng AI cho c\u00e1c g\u1ee3i \u00fd s\u1ea3n ph\u1ea9m, chatbot v\u00e0 tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i nh\u01b0 Alexa.<\/p>\n<p>2. <a href=\"https:\/\/www.netflix.com\/\" target=\"_blank\" rel=\"noopener\">Netflix<\/a>: \u00c1p d\u1ee5ng AI cho c\u00e1c g\u1ee3i \u00fd n\u1ed9i dung v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>3. <a href=\"https:\/\/www.airbnb.com\/\" target=\"_blank\" rel=\"noopener\">Airbnb<\/a>: S\u1eed d\u1ee5ng AI cho k\u1ebft qu\u1ea3 t\u00ecm ki\u1ebfm c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<p>4. <a href=\"https:\/\/www.uber.com\/\" target=\"_blank\" rel=\"noopener\">Uber<\/a>: Tri\u1ec3n khai AI cho t\u1ed1i \u01b0u h\u00f3a l\u1ed9 tr\u00ecnh v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>5. <a href=\"https:\/\/www.spotify.com\/\" target=\"_blank\" rel=\"noopener\">Spotify<\/a>: T\u1eadn d\u1ee5ng AI cho c\u00e1c g\u1ee3i \u00fd \u00e2m nh\u1ea1c v\u00e0 danh s\u00e1ch ph\u00e1t c\u00e1 nh\u00e2n h\u00f3a.<\/p>\n<p>T\u1ea1i <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>, ch\u00fang t\u00f4i t\u1ef1 h\u00e0o cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean AI cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p m\u1ecdi quy m\u00f4 cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc. C\u00e1c <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a> \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 x\u1eed l\u00fd m\u1ed9t lo\u1ea1t c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap c\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n<p>C\u00e1c l\u1ee3i \u00edch ch\u00ednh c\u1ee7a AI trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng bao g\u1ed3m:<\/p>\n<p>1. S\u1eb5n s\u00e0ng 24\/7: Chatbot s\u1eed d\u1ee5ng AI c\u00f3 th\u1ec3 cung c\u1ea5p h\u1ed7 tr\u1ee3 su\u1ed1t ng\u00e0y \u0111\u00eam, \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 gi\u00fap \u0111\u1ee1 b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd c\u1ea7n.<\/p>\n<p>2. Ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c: AI c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, gi\u1ea3m thi\u1ec3u th\u1eddi gian ch\u1edd \u0111\u1ee3i.<\/p>\n<p>3. C\u00e1 nh\u00e2n h\u00f3a: AI c\u00f3 th\u1ec3 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c g\u1ee3i \u00fd v\u00e0 gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p.<\/p>\n<p>4. Kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng: H\u1ec7 th\u1ed1ng s\u1eed d\u1ee5ng AI c\u00f3 th\u1ec3 x\u1eed l\u00fd nhi\u1ec1u t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi, cho ph\u00e9p doanh nghi\u1ec7p m\u1edf r\u1ed9ng ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>5. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c: H\u1ec7 th\u1ed1ng AI h\u1ecdc h\u1ecfi t\u1eeb m\u1ed7i t\u01b0\u01a1ng t\u00e1c, li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n ph\u1ea3n h\u1ed3i v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u00fang.<\/p>\n<h3>C\u00e1c c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u \u0111\u1ecbnh h\u00ecnh ng\u00e0nh c\u00f4ng nghi\u1ec7p<\/h3>\n<p>Nhi\u1ec1u c\u00f4ng ty \u0111\u1ed5i m\u1edbi \u0111ang d\u1eabn \u0111\u1ea7u c\u00f4ng ngh\u1ec7 chatbot, th\u00fac \u0111\u1ea9y s\u1ef1 ti\u1ebfn b\u1ed9 trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI:<\/p>\n<p>1. <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a>: N\u1ec1n t\u1ea3ng c\u1ee7a ch\u00fang t\u00f4i cung c\u1ea5p c\u00e1c chatbot AI ti\u00ean ti\u1ebfn t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi nhi\u1ec1u n\u1ec1n t\u1ea3ng nh\u1eafn tin kh\u00e1c nhau, cung c\u1ea5p cho doanh nghi\u1ec7p c\u00e1c c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>2. <a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noopener\">Intercom<\/a>: N\u1ed5i ti\u1ebfng v\u1edbi n\u1ec1n t\u1ea3ng quan h\u1ec7 tr\u00f2 chuy\u1ec7n, Intercom k\u1ebft h\u1ee3p chatbot v\u1edbi tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n.<\/p>\n<p>3. <a href=\"https:\/\/www.drift.com\/\" target=\"_blank\" rel=\"noopener\">Drift<\/a>: Chuy\u00ean v\u1ec1 ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng qua tr\u00f2 chuy\u1ec7n, s\u1eed d\u1ee5ng AI \u0111\u1ec3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 \u0111\u1eb7t l\u1ecbch h\u1eb9n.<\/p>\n<p>4. <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>: Cung c\u1ea5p gi\u1ea3i ph\u00e1p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI, bao g\u1ed3m chatbot v\u00e0 ph\u00e2n ph\u1ed1i v\u00e9 t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p>5. <a href=\"https:\/\/www.liveperson.com\/\" target=\"_blank\" rel=\"noopener\">LivePerson<\/a>: Cung c\u1ea5p gi\u1ea3i ph\u00e1p AI h\u1ed9i tho\u1ea1i cho ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 b\u00e1n h\u00e0ng.<\/p>\n<p>T\u1ea1i Messenger Bot, ch\u00fang t\u00f4i lu\u00f4n \u0111\u1ed5i m\u1edbi \u0111\u1ec3 \u0111i tr\u01b0\u1edbc xu h\u01b0\u1edbng. Ch\u00fang t\u00f4i <a href=\"https:\/\/messengerbot.app\/vi\/cach-thiet-lap-chatbot-ai-dau-tien-cua-ban-trong-chua-day-10-phut-voi-messenger-bot\/\">minh h\u1ecda cho xu h\u01b0\u1edbng n\u00e0y, cho ph\u00e9p c\u00e1c c\u00f4ng ty t\u1eadn d\u1ee5ng s\u1ee9c m\u1ea1nh c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean AI m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/a> cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra nh\u1eefng tr\u1ee3 l\u00fd AI tinh vi ch\u1ec9 trong v\u00e0i ph\u00fat, m\u00e0 kh\u00f4ng c\u1ea7n ki\u1ebfn th\u1ee9c k\u1ef9 thu\u1eadt s\u00e2u r\u1ed9ng.<\/p>\n<p>T\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI r\u1ea5t t\u01b0\u01a1i s\u00e1ng, v\u1edbi nh\u1eefng ti\u1ebfn b\u1ed9 trong x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean v\u00e0 h\u1ecdc m\u00e1y h\u1ee9a h\u1eb9n mang l\u1ea1i nh\u1eefng t\u01b0\u01a1ng t\u00e1c gi\u1ed1ng con ng\u01b0\u1eddi h\u01a1n n\u1eefa. Ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y:<\/p>\n<p>1. Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac: C\u00e1c h\u1ec7 th\u1ed1ng AI c\u00f3 th\u1ec3 ph\u00e1t hi\u1ec7n v\u00e0 ph\u1ea3n \u1ee9ng v\u1edbi c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p h\u1ed7 tr\u1ee3 \u0111\u1ed3ng c\u1ea3m h\u01a1n.<\/p>\n<p>2. H\u1ed7 tr\u1ee3 d\u1ef1 \u0111o\u00e1n: AI d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi h\u1ecd li\u00ean h\u1ec7, cung c\u1ea5p gi\u1ea3i ph\u00e1p ch\u1ee7 \u0111\u1ed9ng.<\/p>\n<p>3. Tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh li\u1ec1n m\u1ea1ch: C\u00e1c h\u1ec7 th\u1ed1ng s\u1eed d\u1ee5ng AI cung c\u1ea5p h\u1ed7 tr\u1ee3 nh\u1ea5t qu\u00e1n tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>4. Tr\u1ee3 l\u00fd gi\u1ecdng n\u00f3i ti\u00ean ti\u1ebfn: C\u00e1c tr\u1ee3 l\u00fd AI d\u1ef1a tr\u00ean gi\u1ecdng n\u00f3i tinh vi h\u01a1n cho h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea7n tay.<\/p>\n<p>5. T\u00edch h\u1ee3p th\u1ef1c t\u1ebf t\u0103ng c\u01b0\u1eddng: C\u00e1c chatbot AI c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng qua c\u00e1c tr\u1ea3i nghi\u1ec7m AR cho c\u00e1c bu\u1ed5i tr\u00ecnh di\u1ec5n s\u1ea3n ph\u1ea9m ho\u1eb7c kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1.<\/p>\n<p>Khi ch\u00fang t\u00f4i ti\u1ebfp t\u1ee5c ph\u00e1t tri\u1ec3n c\u00e1c gi\u1ea3i ph\u00e1p s\u1eed d\u1ee5ng AI t\u1ea1i Messenger Bot, ch\u00fang t\u00f4i cam k\u1ebft gi\u00fap c\u00e1c doanh nghi\u1ec7p \u0111i tr\u01b0\u1edbc nh\u1eefng xu h\u01b0\u1edbng n\u00e0y. M\u1ee5c ti\u00eau c\u1ee7a ch\u00fang t\u00f4i l\u00e0 trao quy\u1ec1n cho c\u00e1c c\u00f4ng ty \u1edf m\u1ecdi quy m\u00f4 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, \u0111\u01b0\u1ee3c n\u00e2ng cao b\u1edfi AI, nh\u1eb1m th\u00fac \u0111\u1ea9y s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh.<\/p>\n<p>T\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 s\u1eed d\u1ee5ng AI, v\u00e0 ch\u00fang t\u00f4i r\u1ea5t ph\u1ea5n kh\u1edfi khi \u0111\u1ee9ng \u1edf v\u1ecb tr\u00ed ti\u00ean phong trong cu\u1ed9c c\u00e1ch m\u1ea1ng n\u00e0y. B\u1eb1ng c\u00e1ch t\u1eadn d\u1ee5ng <a href=\"https:\/\/messengerbot.app\/vi\/cac-bot-dich-vu-khach-hang-duoc-ho-tro-boi-ai-nang-cao-trai-nghiem-ho-tro-thuong-hieu-cua-ban\/\">C\u00e1c bot d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng AI<\/a>, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 \u0111\u00e1p \u1ee9ng m\u00e0 c\u00f2n v\u01b0\u1ee3t qua mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng trong b\u1ed1i c\u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1 \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng.<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/vi\/top-10-companies-revolutionizing-customer-service-with-chatbots-from-starbucks-to-walmart\/\" data-essbisPostTitle=\"Top 10 Companies Revolutionizing Customer Service with Chatbots: From Starbucks to Walmart\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, companies with chatbots are revolutionizing customer service, transforming the way businesses interact with their clients. From retail giants like Walmart to coffee powerhouses like Starbucks, chatbots are becoming an integral part of customer support strategies across various industries. This article delves into the top 10 companies leveraging chatbot technology to [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":253069,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-253068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/253068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/comments?post=253068"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/253068\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media\/253069"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media?parent=253068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/categories?post=253068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/tags?post=253068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}