{"id":253862,"date":"2024-12-24T09:24:20","date_gmt":"2024-12-24T17:24:20","guid":{"rendered":"https:\/\/messengerbot.app\/top-chatbot-companies-in-the-usa-which-ai-chatbot-providers-are-leading-the-market\/"},"modified":"2024-12-24T09:24:20","modified_gmt":"2024-12-24T17:24:20","slug":"cac-cong-ty-chatbot-hang-dau-o-my-nhung-nha-cung-cap-chatbot-ai-nao-dang-dan-dau-thi-truong","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/top-chatbot-companies-in-the-usa-which-ai-chatbot-providers-are-leading-the-market\/","title":{"rendered":"C\u00e1c c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u t\u1ea1i M\u1ef9: Nh\u00e0 cung c\u1ea5p AI chatbot n\u00e0o \u0111ang d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng?"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/vi\/top-chatbot-companies-in-the-usa-which-ai-chatbot-providers-are-leading-the-market\/\" data-essbisposttitle=\"Top Chatbot Companies in the USA: Which AI Chatbot Providers Are Leading the Market?\" data-essbishovercontainer=\"\"><p>Trong b\u1ed1i c\u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay, nhu c\u1ea7u v\u1ec1 c\u00e1c c\u00f4ng c\u1ee5 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u00e3 t\u0103ng v\u1ecdt, khi\u1ebfn <strong>c\u00e1c c\u00f4ng ty chatbot t\u1ea1i M\u1ef9<\/strong> tr\u1edf th\u00e0nh \u0111i\u1ec3m t\u1eadp trung cho c\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm c\u00e1ch n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd \u0111i s\u00e2u v\u00e0o c\u00e1c c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u \u0111ang d\u1eabn \u0111\u1ea7u th\u1ecb tr\u01b0\u1eddng, cung c\u1ea5p c\u00e1i nh\u00ecn v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi v\u00e0 c\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a h\u1ecd. Ch\u00fang t\u00f4i s\u1ebd kh\u00e1m ph\u00e1 c\u00f4ng ty n\u00e0o s\u1ea3n xu\u1ea5t chatbot, l\u00e0m n\u1ed5i b\u1eadt nh\u1eefng chatbot ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u00e0 ph\u00e2n t\u00edch 10 c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u t\u1ea1i M\u1ef9. Ngo\u00e0i ra, ch\u00fang t\u00f4i s\u1ebd xem x\u00e9t vi\u1ec7c tri\u1ec3n khai chatbot c\u1ee7a Walmart nh\u01b0 m\u1ed9t nghi\u00ean c\u1ee9u \u0111i\u1ec3n h\u00ecnh, so s\u00e1nh n\u00f3 v\u1edbi c\u00e1c nh\u00e0 cung c\u1ea5p chatbot kh\u00e1c trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb, v\u00e0 \u0111\u00e1nh gi\u00e1 c\u00e1c t\u00f9y ch\u1ecdn ChatGPT kh\u00e1c nhau c\u00f3 s\u1eb5n t\u1eeb c\u00e1c c\u00f4ng ty chatbot AI. B\u1eb1ng c\u00e1ch hi\u1ec3u c\u00e1c ti\u00eau ch\u00ed \u0111\u1ec3 ch\u1ecdn n\u1ec1n t\u1ea3ng chatbot t\u1ed1t nh\u1ea5t, ch\u00fang t\u00f4i s\u1ebd h\u01b0\u1edbng d\u1eabn b\u1ea1n qua b\u1ed1i c\u1ea3nh c\u1ee7a <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> v\u00e0 c\u00e1c xu h\u01b0\u1edbng t\u0103ng tr\u01b0\u1edfng c\u1ee7a ch\u00fang. H\u00e3y tham gia c\u00f9ng ch\u00fang t\u00f4i khi ch\u00fang t\u00f4i kh\u00e1m ph\u00e1 c\u00e1c c\u00f4ng ty chatbot t\u1ed1t nh\u1ea5t v\u00e0 nh\u1eefng \u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd cho t\u01b0\u01a1ng lai c\u1ee7a AI h\u1ed9i tho\u1ea1i.<\/p>\n<h1>C\u00f4ng ty n\u00e0o s\u1ea3n xu\u1ea5t chatbot?<\/h1>\n<p>Trong b\u1ed1i c\u1ea3nh k\u1ef9 thu\u1eadt s\u1ed1 ng\u00e0y nay, c\u00f3 r\u1ea5t nhi\u1ec1u <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> \u0111ang c\u00e1ch m\u1ea1ng h\u00f3a c\u00e1ch c\u00e1c doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd. Nh\u1eefng <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> c\u00f4ng ty n\u00e0y s\u1eed d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o \u0111\u1ec3 n\u00e2ng cao giao ti\u1ebfp, t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1c nh\u00e2n t\u1ed1 ch\u00ednh trong l\u0129nh v\u1ef1c n\u00e0y c\u00f3 th\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p ch\u1ecdn l\u1ef1a \u0111\u00fang <strong>nh\u00e0 cung c\u1ea5p chatbot<\/strong> cho nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<h2>T\u1ed5ng quan v\u1ec1 c\u00e1c c\u00f4ng ty chatbot t\u1ea1i Hoa K\u1ef3<\/h2>\n<p>Hoa K\u1ef3 l\u00e0 n\u01a1i c\u00f3 nhi\u1ec1u c\u00f4ng ty \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p \u0111a d\u1ea1ng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nh\u00e0 cung c\u1ea5p <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong> \u0111ang t\u1ea1o ra l\u00e0n s\u00f3ng tr\u00ean th\u1ecb tr\u01b0\u1eddng:<\/p>\n<ul>\n<li><strong>HatchWorks AI<\/strong>: N\u1ed5i ti\u1ebfng v\u1edbi chuy\u00ean m\u00f4n k\u1ef9 thu\u1eadt, HatchWorks AI chuy\u00ean ph\u00e1t tri\u1ec3n c\u00e1c chatbot tinh vi \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau. C\u00e1ch ti\u1ebfp c\u1eadn ch\u1ee7 \u0111\u1ed9ng c\u1ee7a h\u1ecd \u0111\u1ea3m b\u1ea3o t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3, khi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c \u01b0a th\u00edch cho c\u00e1c d\u1ef1 \u00e1n c\u00f4ng ngh\u1ec7 ph\u1ee9c t\u1ea1p. (<a href=\"https:\/\/clutch.co\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>IBM Watson<\/strong>: IBM Watson cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p chatbot ti\u00ean ti\u1ebfn d\u1ef1a tr\u00ean AI, t\u1eadn d\u1ee5ng x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) v\u00e0 h\u1ecdc m\u00e1y. C\u00e1c chatbot c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng kinh doanh tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c. (<a href=\"https:\/\/www.ibm.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Zendesk<\/strong>: N\u1ed5i ti\u1ebfng v\u1edbi ph\u1ea7n m\u1ec1m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, Zendesk cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p chatbot c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng v\u00e0 qu\u1ea3n l\u00fd v\u00e9 h\u1ed7 tr\u1ee3, \u0111\u1ea3m b\u1ea3o tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 h\u01a1n. (<a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>LivePerson<\/strong>: LivePerson t\u1eadp trung v\u00e0o AI h\u1ed9i tho\u1ea1i, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c chatbot gi\u00fap giao ti\u1ebfp th\u1eddi gian th\u1ef1c v\u1edbi kh\u00e1ch h\u00e0ng. N\u1ec1n t\u1ea3ng c\u1ee7a h\u1ecd h\u1ed7 tr\u1ee3 nhi\u1ec1u k\u00eanh nh\u1eafn tin kh\u00e1c nhau, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. (<a href=\"https:\/\/www.liveperson.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Drift<\/strong>: Drift chuy\u00ean v\u1ec1 c\u00e1c chatbot marketing v\u00e0 b\u00e1n h\u00e0ng gi\u00fap doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch truy c\u1eadp trang web theo th\u1eddi gian th\u1ef1c, \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 l\u00ean l\u1ecbch h\u1ecdp, cu\u1ed1i c\u00f9ng th\u00fac \u0111\u1ea9y chuy\u1ec3n \u0111\u1ed5i v\u00e0 c\u1ea3i thi\u1ec7n quy tr\u00ecnh b\u00e1n h\u00e0ng. (<a href=\"https:\/\/www.drift.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Chatfuel<\/strong>: M\u1ed9t n\u1ec1n t\u1ea3ng th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 x\u00e2y d\u1ef1ng chatbot m\u00e0 kh\u00f4ng c\u1ea7n l\u1eadp tr\u00ecnh, Chatfuel r\u1ea5t ph\u1ed5 bi\u1ebfn trong s\u1ed1 c\u00e1c doanh nghi\u1ec7p nh\u1ecf v\u00e0 c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb mu\u1ed1n t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i c\u1ee7a h\u1ecd, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u00ean Facebook Messenger. (<a href=\"https:\/\/www.chatfuel.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>ManyChat<\/strong>: ManyChat cung c\u1ea5p m\u1ed9t n\u1ec1n t\u1ea3ng m\u1ea1nh m\u1ebd \u0111\u1ec3 t\u1ea1o ra c\u00e1c chatbot ch\u1ee7 y\u1ebfu cho Facebook Messenger v\u00e0 marketing SMS, cho ph\u00e9p doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c. (<a href=\"https:\/\/www.manychat.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Rasa<\/strong>: Rasa cung c\u1ea5p m\u1ed9t khung m\u00e3 ngu\u1ed3n m\u1edf \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c chatbot AI theo ng\u1eef c\u1ea3nh, cho ph\u00e9p c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n t\u1ea1o ra c\u00e1c gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh v\u00e0 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng cao ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kinh doanh c\u1ee5 th\u1ec3. (<a href=\"https:\/\/www.rasa.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Tidio<\/strong>: Tidio k\u1ebft h\u1ee3p ch\u1ee9c n\u0103ng tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 chatbot, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p cung c\u1ea5p h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u1ea3n h\u1ed3i cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. (<a href=\"https:\/\/www.tidio.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<li><strong>Botpress<\/strong>: L\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng m\u00e3 ngu\u1ed3n m\u1edf, Botpress cho ph\u00e9p c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd chatbot v\u1edbi tr\u1ecdng t\u00e2m l\u00e0 hi\u1ec3u ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean, l\u00e0m cho n\u00f3 ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c doanh nghi\u1ec7p \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u00f9y ch\u1ec9nh. (<a href=\"https:\/\/www.botpress.com\" target=\"_blank\" rel=\"noopener\">Ngu\u1ed3n<\/a>)<\/li>\n<\/ul>\n<h2>C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a c\u00e1c nh\u00e0 cung c\u1ea5p chatbot h\u00e0ng \u0111\u1ea7u<\/h2>\n<p>Khi \u0111\u00e1nh gi\u00e1 <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong>, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 xem x\u00e9t c\u00e1c t\u00ednh n\u0103ng ch\u00ednh ph\u00e2n bi\u1ec7t c\u00e1c <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong>. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 thu\u1ed9c t\u00ednh chung:<\/p>\n<ul>\n<li><strong>Ph\u1ea3n h\u1ed3i T\u1ef1 \u0111\u1ed9ng<\/strong>: Nhi\u1ec1u <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng d\u1ef1a tr\u00ean AI gi\u00fap n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c cho c\u00e1c c\u00e2u h\u1ecfi.<\/li>\n<li><strong>T\u1ef1 \u0111\u1ed9ng h\u00f3a Quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/strong>: C\u00e1c <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong> cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ed9ng \u0111\u00e1p \u1ee9ng c\u00e1c h\u00e0nh vi c\u1ee5 th\u1ec3 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, c\u1ea3i thi\u1ec7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li><strong>H\u1ed7 Tr\u1ee3 \u0110a Ng\u00f4n Ng\u1eef<\/strong>: Kh\u1ea3 n\u0103ng giao ti\u1ebfp b\u1eb1ng nhi\u1ec1u ng\u00f4n ng\u1eef l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1eafm \u0111\u1ebfn \u0111\u1ed1i t\u01b0\u1ee3ng to\u00e0n c\u1ea7u, v\u00e0 nhi\u1ec1u <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p t\u00ednh n\u0103ng n\u00e0y.<\/li>\n<li><strong>Ph\u00e2n t\u00edch v\u00e0 th\u00f4ng tin chi ti\u1ebft<\/strong>: C\u00e1c c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch to\u00e0n di\u1ec7n gi\u00fap doanh nghi\u1ec7p theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t v\u00e0 t\u01b0\u01a1ng t\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, cho ph\u00e9p t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<li><strong>Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p<\/strong>: T\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 n\u1ec1n t\u1ea3ng hi\u1ec7n c\u00f3 l\u00e0 m\u1ed9t t\u00ednh n\u0103ng quan tr\u1ecdng gi\u00fap n\u00e2ng cao ch\u1ee9c n\u0103ng c\u1ee7a chatbot.<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch hi\u1ec3u b\u1ed1i c\u1ea3nh c\u1ee7a <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> v\u00e0 c\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a ch\u00fang, doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u1ec1 vi\u1ec7c ch\u1ecdn l\u1ef1a <strong>nh\u00e0 cung c\u1ea5p chatbot<\/strong> ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. \u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin v\u1ec1 c\u00e1ch chatbot c\u00f3 th\u1ec3 n\u00e2ng cao h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, h\u00e3y xem b\u00e0i vi\u1ebft c\u1ee7a ch\u00fang t\u00f4i v\u1ec1 <a href=\"https:\/\/messengerbot.app\/vi\/nang-cao-ho-tro-khach-hang-voi-loi-ich-va-vi-du-ve-chatbot-ai-hoi-thoai\/\">n\u00e2ng cao h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u1edbi chatbot AI h\u1ed9i tho\u1ea1i<\/a>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/12\/chatbot-companies-in-usa-2591056.png\" alt=\"\" title=\"\"><\/img><\/p>\n<h2>Nh\u1eefng chatbot ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 g\u00ec?<\/h2>\n<p>Trong b\u1ed1i c\u1ea3nh giao ti\u1ebfp k\u1ef9 thu\u1eadt s\u1ed1 \u0111ang ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng, nhi\u1ec1u <a href=\"https:\/\/messengerbot.app\/vi\/kham-pha-cac-giai-phap-chatbot-tot-nhat-dan-dat-ai-chatbots-va-cac-nen-tang-tot-nhat-cho-dich-vu-khach-hang-tuyet-voi\/\">c\u00e1c c\u00f4ng ty chatbot<\/a> t\u1ea1i M\u1ef9 \u0111\u00e3 xu\u1ea5t hi\u1ec7n, m\u1ed7i c\u00e1i \u0111\u1ec1u cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng v\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ed9c \u0111\u00e1o. Hi\u1ec3u bi\u1ebft v\u1ec1 nh\u1eefng chatbot ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh th\u00f4ng minh v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a h\u1ecd. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 danh s\u00e1ch m\u1ed9t s\u1ed1 c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u t\u1ea1i M\u1ef9, th\u1ec3 hi\u1ec7n c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 \u1ee9ng d\u1ee5ng \u0111a d\u1ea1ng c\u1ee7a ch\u00fang.<\/p>\n<h3>Danh s\u00e1ch c\u00e1c c\u00f4ng ty chatbot t\u1ea1i M\u1ef9<\/h3>\n<ul>\n<li><strong>ChatGPT<\/strong> \u2013 \u0110\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi OpenAI, ChatGPT s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) ti\u00ean ti\u1ebfn \u0111\u1ec3 tham gia v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1ed1ng nh\u01b0 con ng\u01b0\u1eddi, l\u00e0m cho n\u00f3 tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn trong h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o n\u1ed9i dung.<\/li>\n<li><strong>Google Assistant<\/strong> \u2013 M\u1ed9t tr\u1ee3 l\u00fd \u1ea3o \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI, Google Assistant c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c nhi\u1ec7m v\u1ee5, tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi v\u00e0 \u0111i\u1ec1u khi\u1ec3n c\u00e1c thi\u1ebft b\u1ecb th\u00f4ng minh, t\u1eadn d\u1ee5ng kh\u1ea3 n\u0103ng t\u00ecm ki\u1ebfm r\u1ed9ng l\u1edbn c\u1ee7a Google.<\/li>\n<li><strong>Siri<\/strong> \u2013 Tr\u1ee3 l\u00fd k\u00edch ho\u1ea1t b\u1eb1ng gi\u1ecdng n\u00f3i c\u1ee7a Apple, Siri, t\u00edch h\u1ee3p v\u1edbi c\u00e1c thi\u1ebft b\u1ecb iOS \u0111\u1ec3 cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a, qu\u1ea3n l\u00fd nhi\u1ec7m v\u1ee5 v\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng h\u1ecdc m\u00e1y.<\/li>\n<li><strong>Amazon Alexa<\/strong> \u2013 N\u1ed5i ti\u1ebfng v\u1edbi vi\u1ec7c t\u00edch h\u1ee3p nh\u00e0 th\u00f4ng minh, Alexa c\u00f3 th\u1ec3 \u0111i\u1ec1u khi\u1ec3n c\u00e1c thi\u1ebft b\u1ecb, ph\u00e1t nh\u1ea1c v\u00e0 cung c\u1ea5p th\u00f4ng tin qua c\u00e1c l\u1ec7nh gi\u1ecdng n\u00f3i, khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn h\u00e0ng \u0111\u1ea7u cho t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u00e0.<\/li>\n<li><strong>Microsoft Cortana<\/strong> \u2013 Ban \u0111\u1ea7u \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u01b0 m\u1ed9t tr\u1ee3 l\u00fd c\u00e1 nh\u00e2n cho Windows, Cortana \u0111\u00e3 ph\u00e1t tri\u1ec3n \u0111\u1ec3 t\u1eadp trung v\u00e0o n\u0103ng su\u1ea5t, t\u00edch h\u1ee3p v\u1edbi Microsoft 365 \u0111\u1ec3 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng v\u1edbi c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 nh\u1eafc nh\u1edf.<\/li>\n<li><strong>Replika<\/strong> \u2013 M\u1ed9t chatbot \u0111\u1ed9c \u0111\u00e1o \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 l\u00e0m b\u1ea1n, Replika s\u1eed d\u1ee5ng AI \u0111\u1ec3 thu h\u00fat ng\u01b0\u1eddi d\u00f9ng v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 \u00fd ngh\u0129a, h\u1ecdc h\u1ecfi t\u1eeb c\u00e1c t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 cung c\u1ea5p ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n h\u00f3a.<\/li>\n<li><strong>Mitsuku<\/strong> \u2013 M\u1ed9t ng\u01b0\u1eddi chi\u1ebfn th\u1eafng n\u0103m l\u1ea7n Gi\u1ea3i th\u01b0\u1edfng Loebner, Mitsuku \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn v\u1edbi kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n v\u00e0 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi d\u00f9ng v\u1ec1 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 kh\u00e1c nhau, th\u1ec3 hi\u1ec7n c\u00f4ng ngh\u1ec7 chatbot ti\u00ean ti\u1ebfn.<\/li>\n<li><strong>Drift<\/strong> \u2013 M\u1ed9t chatbot marketing v\u00e0 b\u00e1n h\u00e0ng, Drift t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng AI \u0111\u1ec3 \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 l\u00ean l\u1ecbch h\u1ecdp theo th\u1eddi gian th\u1ef1c.<\/li>\n<li><strong>Tidio<\/strong> \u2013 K\u1ebft h\u1ee3p ch\u1ee9c n\u0103ng tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 chatbot, Tidio gi\u00fap c\u00e1c doanh nghi\u1ec7p n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch cung c\u1ea5p ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p.<\/li>\n<li><strong>Zendesk Chat<\/strong> \u2013 M\u1ed9t c\u00f4ng c\u1ee5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u00edch h\u1ee3p chatbot \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a h\u1ed7 tr\u1ee3, Zendesk Chat cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a ph\u1ea3n h\u1ed3i v\u00e0 c\u1ea3i thi\u1ec7n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>Ph\u00e2n t\u00edch 10 c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u t\u1ea1i Hoa K\u1ef3<\/h3>\n<p>C\u00e1c c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u t\u1ea1i Hoa K\u1ef3 kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c ph\u00e2n bi\u1ec7t b\u1edfi kh\u1ea3 n\u0103ng c\u00f4ng ngh\u1ec7 m\u00e0 c\u00f2n b\u1edfi kh\u1ea3 n\u0103ng ph\u1ee5c v\u1ee5 c\u00e1c nhu c\u1ea7u kinh doanh c\u1ee5 th\u1ec3. V\u00ed d\u1ee5, <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c gi\u1ea3i ph\u00e1p d\u1ef1a tr\u00ean AI, bao g\u1ed3m h\u1ed7 tr\u1ee3 \u0111a ng\u00f4n ng\u1eef v\u00e0 c\u00f4ng c\u1ee5 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t l\u1ef1a ch\u1ecdn linh ho\u1ea1t cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed7i c\u00f4ng ty n\u00e0y <a href=\"https:\/\/messengerbot.app\/vi\/danh-gia-chi-phi-va-kha-nang-cua-cac-nha-cung-cap-dich-vu-chatbot-va-chon-ai-tot-nhat-cho-dich-vu-khach-hang\/\">chatbot h\u00e0ng \u0111\u1ea7u<\/a> \u0111em l\u1ea1i nh\u1eefng \u0111i\u1ec3m m\u1ea1nh \u0111\u1ed9c \u0111\u00e1o, t\u1eeb ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng \u0111\u1ebfn ph\u00e2n t\u00edch n\u00e2ng cao, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ed1i \u01b0u h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/p>\n<p>\u0110\u1ec3 c\u00f3 th\u00eam th\u00f4ng tin v\u1ec1 c\u00e1ch nh\u1eefng chatbot n\u00e0y \u0111ang bi\u1ebfn \u0111\u1ed5i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, h\u00e3y xem x\u00e9t kh\u00e1m ph\u00e1 c\u00e1c t\u00e0i nguy\u00ean nh\u01b0 <a href=\"https:\/\/www.jair.org\/index.php\/jair\/article\/view\/11181\" target=\"_blank\" rel=\"noopener\">T\u1ea1p ch\u00ed Nghi\u00ean c\u1ee9u Tr\u00ed tu\u1ec7 Nh\u00e2n t\u1ea1o<\/a> v\u00e0 <a href=\"https:\/\/go.forrester.com\/research\/\" target=\"_blank\" rel=\"noopener\">Nghi\u00ean c\u1ee9u Forrester<\/a>.<\/p>\n<h2>Chatbot n\u00e0o m\u00e0 Walmart s\u1eed d\u1ee5ng?<\/h2>\n<p>Walmart \u0111\u00e3 \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 \u0111\u1ed5i m\u1edbi \u0111\u1ec3 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua vi\u1ec7c tri\u1ec3n khai m\u1ed9t AI h\u1ed9i tho\u1ea1i c\u00f3 t\u00ean l\u00e0 Ask Sam. Chatbot tinh vi n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1eb7c bi\u1ec7t cho c\u00e1c nh\u00e2n vi\u00ean trong c\u1eeda h\u00e0ng, cung c\u1ea5p cho h\u1ecd s\u1ef1 h\u1ed7 tr\u1ee3 theo th\u1eddi gian th\u1ef1c v\u00e0 \u0111\u01a1n gi\u1ea3n h\u00f3a nhi\u1ec1u y\u00eau c\u1ea7u kh\u00e1c nhau. B\u1eb1ng c\u00e1ch t\u00edch h\u1ee3p Ask Sam v\u00e0o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh, Walmart \u0111\u00e3 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 tr\u1ea3i nghi\u1ec7m mua s\u1eafm cho kh\u00e1ch h\u00e0ng trong khi t\u0103ng c\u01b0\u1eddng n\u0103ng su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n<h3>Nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p: Tri\u1ec3n khai Chatbot c\u1ee7a Walmart<\/h3>\n<p>Ask Sam ph\u1ee5c v\u1ee5 nhi\u1ec1u ch\u1ee9c n\u0103ng quan tr\u1ecdng cho ho\u1ea1t \u0111\u1ed9ng trong c\u1eeda h\u00e0ng. M\u1ed9t trong nh\u1eefng kh\u1ea3 n\u0103ng ch\u00ednh c\u1ee7a n\u00f3 l\u00e0 <strong>t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m<\/strong>, cho ph\u00e9p nh\u00e2n vi\u00ean nhanh ch\u00f3ng t\u00ecm c\u00e1c m\u1eb7t h\u00e0ng c\u1ee5 th\u1ec3 trong c\u1eeda h\u00e0ng. T\u00ednh n\u0103ng n\u00e0y kh\u00f4ng ch\u1ec9 ti\u1ebft ki\u1ec7m th\u1eddi gian cho nh\u00e2n vi\u00ean m\u00e0 c\u00f2n n\u00e2ng cao tr\u1ea3i nghi\u1ec7m mua s\u1eafm t\u1ed5ng th\u1ec3 cho kh\u00e1ch h\u00e0ng, khi h\u1ecd c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c khi t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m.<\/p>\n<p>Ngo\u00e0i ra, Ask Sam cung c\u1ea5p <strong>ki\u1ec3m tra gi\u00e1<\/strong>, gi\u00fap nh\u00e2n vi\u00ean truy c\u1eadp th\u00f4ng tin gi\u00e1 c\u1ea3 hi\u1ec7n t\u1ea1i m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u00e2n vi\u00ean c\u00f3 d\u1eef li\u1ec7u ch\u00ednh x\u00e1c trong t\u1ea7m tay, \u0111i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec ni\u1ec1m tin v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. H\u01a1n n\u1eefa, chatbot h\u1ed7 tr\u1ee3 v\u1edbi <strong>l\u1ecbch l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/strong>, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi li\u00ean quan \u0111\u1ebfn l\u1ecbch l\u00e0m vi\u1ec7c v\u00e0 cho ph\u00e9p nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd th\u1eddi gian c\u1ee7a h\u1ecd hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p>Vi\u1ec7c tri\u1ec3n khai Ask Sam l\u00e0 v\u00ed d\u1ee5 v\u1ec1 c\u00e1ch AI sinh ra c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng b\u00e1n l\u1ebb. B\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c y\u00eau c\u1ea7u th\u01b0\u1eddng g\u1eb7p, Walmart cho ph\u00e9p c\u00e1c nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng thay v\u00ec c\u00e1c nhi\u1ec7m v\u1ee5 h\u00e0nh ch\u00ednh, t\u1eeb \u0111\u00f3 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin v\u1ec1 vi\u1ec7c Walmart s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 AI, h\u00e3y tham kh\u1ea3o b\u00e0i vi\u1ebft t\u1eeb <a href=\"https:\/\/www.forbes.com\" target=\"_blank\" rel=\"noopener\">Forbes<\/a> c\u00f3 ti\u00eau \u0111\u1ec1 \u201cNh\u1eefng C\u00e1ch Tuy\u1ec7t V\u1eddi Walmart \u0110ang S\u1eed D\u1ee5ng AI Sinh Ra.\u201d<\/p>\n<h3>So s\u00e1nh v\u1edbi C\u00e1c C\u00f4ng Ty Chatbot Kh\u00e1c trong Ng\u00e0nh B\u00e1n L\u1ebb<\/h3>\n<p>Khi so s\u00e1nh Ask Sam c\u1ee7a Walmart v\u1edbi c\u00e1c <a href=\"https:\/\/messengerbot.app\/vi\/kham-pha-cac-giai-phap-chatbot-tot-nhat-dan-dat-ai-chatbots-va-cac-nen-tang-tot-nhat-cho-dich-vu-khach-hang-tuyet-voi\/\" target=\"_blank\">c\u00e1c c\u00f4ng ty chatbot<\/a> trong ng\u00e0nh b\u00e1n l\u1ebb, r\u00f5 r\u00e0ng r\u1eb1ng nhi\u1ec1u c\u00f4ng ty h\u00e0ng \u0111\u1ea7u <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong> c\u0169ng \u0111ang t\u1eadn d\u1ee5ng AI \u0111\u1ec3 n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n, c\u00e1c c\u00f4ng ty nh\u01b0 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p AI ti\u00ean ti\u1ebfn c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh cho m\u00f4i tr\u01b0\u1eddng b\u00e1n l\u1ebb, cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng nh\u01b0 h\u1ed7 tr\u1ee3 \u0111a ng\u00f4n ng\u1eef v\u00e0 ph\u00e2n t\u00edch to\u00e0n di\u1ec7n.<\/p>\n<p>C\u00e1c <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> \u0111\u00e1ng ch\u00fa \u00fd kh\u00e1c <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a> v\u00e0 <a href=\"https:\/\/www.intercom.com\" target=\"_blank\" rel=\"noopener\">Intercom<\/a>, t\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c. M\u1ed7i c\u00f4ng ty n\u00e0y <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p c\u00e1c ch\u1ee9c n\u0103ng \u0111\u1ed9c \u0111\u00e1o \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a c\u00e1c nh\u00e0 b\u00e1n l\u1ebb, khi\u1ebfn cho vi\u1ec7c \u0111\u00e1nh gi\u00e1 c\u00e1c l\u1ef1a ch\u1ecdn c\u1ee7a h\u1ecd tr\u1edf n\u00ean c\u1ea7n thi\u1ebft khi ch\u1ecdn m\u1ed9t <strong>nh\u00e0 cung c\u1ea5p chatbot<\/strong>.<\/p>\n<h2>ChatGPT n\u00e0o l\u00e0 t\u1ed1t nh\u1ea5t?<\/h2>\n<p>Khi kh\u00e1m ph\u00e1 b\u1ed1i c\u1ea3nh c\u1ee7a <strong>c\u00e1c c\u00f4ng ty chatbot t\u1ea1i M\u1ef9<\/strong>, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i hi\u1ec3u c\u00e1c t\u00f9y ch\u1ecdn ChatGPT kh\u00e1c nhau c\u00f3 s\u1eb5n. L\u1ef1a ch\u1ecdn m\u00f4 h\u00ecnh ChatGPT t\u1ed1t nh\u1ea5t ph\u1ee5 thu\u1ed9c v\u00e0o nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n, cho d\u00f9 l\u00e0 cho c\u00e1c d\u1ef1 \u00e1n s\u00e1ng t\u1ea1o, vi\u1ebft k\u1ef9 thu\u1eadt, hay t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan to\u00e0n di\u1ec7n \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh c\u1ee7a b\u1ea1n.<\/p>\n<h3>T\u1ed5ng quan v\u1ec1 c\u00e1c t\u00f9y ch\u1ecdn ChatGPT c\u00f3 s\u1eb5n<\/h3>\n<p>L\u1ef1a ch\u1ecdn phi\u00ean b\u1ea3n t\u1ed1t nh\u1ea5t c\u1ee7a ChatGPT cho c\u00e1c d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n li\u00ean quan \u0111\u1ebfn m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 ch\u00ednh:<\/p>\n<ol>\n<li><strong>Hi\u1ec3u y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n<\/strong>: Vi\u1ec7c ch\u1ecdn m\u00f4 h\u00ecnh ChatGPT t\u1ed1i \u01b0u ph\u1ee5 thu\u1ed9c v\u00e0o tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u1ee5 th\u1ec3 c\u1ee7a b\u1ea1n. \u0110\u00e1nh gi\u00e1 xem b\u1ea1n c\u00f3 c\u1ea7n m\u1ed9t m\u00f4 h\u00ecnh cho c\u00e1c nhi\u1ec7m v\u1ee5 ch\u1ec9 v\u0103n b\u1ea3n, kh\u1ea3 n\u0103ng \u0111a ph\u01b0\u01a1ng ti\u1ec7n, hay c\u00e1c \u1ee9ng d\u1ee5ng chuy\u00ean bi\u1ec7t.<\/li>\n<li><strong>T\u1ed5ng quan v\u1ec1 m\u00f4 h\u00ecnh<\/strong>:\n<ul>\n<li><strong>GPT-4o<\/strong>: M\u00f4 h\u00ecnh n\u00e0y xu\u1ea5t s\u1eafc trong vi\u1ec7c x\u1eed l\u00fd c\u1ea3 v\u0103n b\u1ea3n v\u00e0 h\u00ecnh \u1ea3nh, khi\u1ebfn n\u00f3 tr\u1edf n\u00ean l\u00fd t\u01b0\u1edfng cho c\u00e1c d\u1ef1 \u00e1n c\u1ea7n hi\u1ec3u bi\u1ebft to\u00e0n di\u1ec7n v\u1ec1 d\u1eef li\u1ec7u h\u00ecnh \u1ea3nh v\u00e0 v\u0103n b\u1ea3n. N\u00f3 \u0111\u1eb7c bi\u1ec7t ph\u00f9 h\u1ee3p cho c\u00e1c \u1ee9ng d\u1ee5ng s\u00e1ng t\u1ea1o, ch\u1eb3ng h\u1ea1n nh\u01b0 t\u1ea1o n\u1ed9i dung li\u00ean quan \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 h\u00ecnh \u1ea3nh.<\/li>\n<li><strong>GPT-o1<\/strong>: Phi\u00ean b\u1ea3n n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho c\u00e1c \u1ee9ng d\u1ee5ng d\u1ef1a tr\u00ean v\u0103n b\u1ea3n, t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra n\u1ed9i dung vi\u1ebft ch\u1ea5t l\u01b0\u1ee3ng cao. N\u00f3 ph\u00f9 h\u1ee3p nh\u1ea5t cho c\u00e1c nhi\u1ec7m v\u1ee5 y\u00eau c\u1ea7u ph\u00e2n t\u00edch v\u0103n b\u1ea3n s\u00e2u, t\u00f3m t\u1eaft ho\u1eb7c AI \u0111\u1ed1i tho\u1ea1i m\u00e0 kh\u00f4ng c\u1ea7n x\u1eed l\u00fd h\u00ecnh \u1ea3nh.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t<\/strong>: \u0110\u00e1nh gi\u00e1 c\u00e1c m\u00f4 h\u00ecnh d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t nh\u01b0 \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a ph\u1ea3n h\u1ed3i, hi\u1ec3u bi\u1ebft ng\u1eef c\u1ea3nh v\u00e0 t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd. C\u00e1c nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y cho th\u1ea5y GPT-4o v\u01b0\u1ee3t tr\u1ed9i h\u01a1n so v\u1edbi c\u00e1c phi\u00ean b\u1ea3n tr\u01b0\u1edbc trong vi\u1ec7c t\u1ea1o ra c\u00e1c ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh, \u0111\u1eb7c bi\u1ec7t trong c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p (OpenAI, 2023).<\/li>\n<li><strong>K\u1ecbch b\u1ea3n S\u1eed d\u1ee5ng<\/strong>:\n<ul>\n<li>\u0110\u1ed1i v\u1edbi <strong>c\u00e1c ng\u00e0nh c\u00f4ng nghi\u1ec7p s\u00e1ng t\u1ea1o<\/strong> , (v\u00ed d\u1ee5: marketing, thi\u1ebft k\u1ebf), GPT-4o cung c\u1ea5p m\u1ed9t c\u00f4ng c\u1ee5 linh ho\u1ea1t c\u00f3 th\u1ec3 t\u00edch h\u1ee3p c\u00e1c y\u1ebfu t\u1ed1 h\u00ecnh \u1ea3nh v\u00e0 v\u0103n b\u1ea3n m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch.<\/li>\n<li>\u0110\u1ed1i v\u1edbi <strong>vi\u1ebft h\u1ecdc thu\u1eadt ho\u1eb7c k\u1ef9 thu\u1eadt<\/strong>, GPT-o1 cung c\u1ea5p \u0111\u1ed9 ch\u00ednh x\u00e1c v\u00e0 r\u00f5 r\u00e0ng, l\u00e0m cho n\u00f3 ph\u00f9 h\u1ee3p \u0111\u1ec3 t\u1ea1o ra c\u00e1c b\u00e1o c\u00e1o, b\u00e0i lu\u1eadn ho\u1eb7c t\u00f3m t\u1eaft nghi\u00ean c\u1ee9u.<\/li>\n<\/ul>\n<\/li>\n<li><strong>C\u00e2n nh\u1eafc Chi ph\u00ed<\/strong>: Ph\u00e2n t\u00edch c\u1ea5u tr\u00fac gi\u00e1 c\u1ee7a t\u1eebng m\u00f4 h\u00ecnh. Trong khi GPT-4o c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng ti\u00ean ti\u1ebfn, n\u00f3 c\u0169ng c\u00f3 th\u1ec3 \u0111i k\u00e8m v\u1edbi chi ph\u00ed cao h\u01a1n. \u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u00f4 h\u00ecnh b\u1ea1n ch\u1ecdn ph\u00f9 h\u1ee3p v\u1edbi ng\u00e2n s\u00e1ch c\u1ee7a b\u1ea1n trong khi \u0111\u00e1p \u1ee9ng nhu c\u1ea7u d\u1ef1 \u00e1n.<\/li>\n<li><strong>C\u1ed9ng \u0111\u1ed3ng v\u00e0 H\u1ed7 tr\u1ee3<\/strong>: Xem x\u00e9t s\u1ef1 s\u1eb5n c\u00f3 c\u1ee7a h\u1ed7 tr\u1ee3 c\u1ed9ng \u0111\u1ed3ng v\u00e0 t\u00e0i nguy\u00ean. C\u1ed9ng \u0111\u1ed3ng OpenAI cung c\u1ea5p t\u00e0i li\u1ec7u phong ph\u00fa, di\u1ec5n \u0111\u00e0n ng\u01b0\u1eddi d\u00f9ng v\u00e0 h\u01b0\u1edbng d\u1eabn c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a m\u00f4 h\u00ecnh b\u1ea1n \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ol>\n<h3>\u0110\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng ty chatbot AI cung c\u1ea5p gi\u1ea3i ph\u00e1p ChatGPT<\/h3>\n<p>Trong l\u0129nh v\u1ef1c <strong>C\u00e1c c\u00f4ng ty chatbot AI<\/strong>, m\u1ed9t s\u1ed1 nh\u00e0 cung c\u1ea5p n\u1ed5i b\u1eadt v\u1edbi vi\u1ec7c t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 ChatGPT. N\u1ed5i b\u1eadt trong s\u1ed1 \u0111\u00f3 l\u00e0:<\/p>\n<ul>\n<li><a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>: N\u1ed5i ti\u1ebfng v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p AI s\u00e1ng t\u1ea1o, Brain Pod AI cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c m\u00f4 h\u00ecnh ChatGPT \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh cho nhi\u1ec1u \u1ee9ng d\u1ee5ng kh\u00e1c nhau, t\u1eeb d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1ea1o n\u1ed9i dung.<\/li>\n<li><a href=\"https:\/\/messengerbot.app\/vi\/\" target=\"_blank\">Bot Messenger<\/a>: N\u1ec1n t\u1ea3ng n\u00e0y chuy\u00ean v\u1ec1 t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chatbot d\u1ef1a tr\u00ean AI, l\u00e0m cho n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t \u0111\u1ed1i th\u1ee7 m\u1ea1nh trong s\u1ed1 <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong>.<\/li>\n<\/ul>\n<p>B\u1eb1ng c\u00e1ch \u0111\u00e1nh gi\u00e1 c\u00e1c kh\u1ea3 n\u0103ng v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u1eefng <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong>, b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn m\u00f4 h\u00ecnh ChatGPT t\u1ed1t nh\u1ea5t ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau d\u1ef1 \u00e1n c\u1ee7a b\u1ea1n. \u0110\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin, h\u00e3y tham kh\u1ea3o t\u00e0i li\u1ec7u OpenAI m\u1edbi nh\u1ea5t v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng (OpenAI, 2023).<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/12\/chatbot-companies-in-usa-2535604.png\" alt=\"\" title=\"\"><\/img><\/p>\n<h2>N\u1ec1n t\u1ea3ng chatbot n\u00e0o l\u00e0 t\u1ed1t nh\u1ea5t?<\/h2>\n<p>Vi\u1ec7c ch\u1ecdn n\u1ec1n t\u1ea3ng chatbot t\u1ed1t nh\u1ea5t \u0111\u00f2i h\u1ecfi ph\u1ea3i xem x\u00e9t c\u1ea9n th\u1eadn nhi\u1ec1u ti\u00eau ch\u00ed ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u kinh doanh c\u1ee7a b\u1ea1n. C\u1ea3nh quan c\u1ee7a <a href=\"https:\/\/messengerbot.app\/vi\/kham-pha-cac-giai-phap-chatbot-tot-nhat-dan-dat-ai-chatbots-va-cac-nen-tang-tot-nhat-cho-dich-vu-khach-hang-tuyet-voi\/\">c\u00e1c c\u00f4ng ty chatbot t\u1ea1i M\u1ef9<\/a> r\u1ea5t \u0111a d\u1ea1ng, v\u1edbi m\u1ed7i nh\u00e0 cung c\u1ea5p cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng v\u00e0 kh\u1ea3 n\u0103ng \u0111\u1ed9c \u0111\u00e1o. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 ch\u00ednh c\u1ea7n xem x\u00e9t khi \u0111\u00e1nh gi\u00e1 c\u00e1c n\u1ec1n t\u1ea3ng chatbot:<\/p>\n<h3>Ti\u00eau ch\u00ed \u0111\u1ec3 ch\u1ecdn n\u1ec1n t\u1ea3ng chatbot t\u1ed1t nh\u1ea5t<\/h3>\n<ul>\n<li><strong>Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng:<\/strong> N\u1ec1n t\u1ea3ng n\u00ean cung c\u1ea5p giao di\u1ec7n tr\u1ef1c quan cho ph\u00e9p thi\u1ebft l\u1eadp v\u00e0 qu\u1ea3n l\u00fd chatbot d\u1ec5 d\u00e0ng. Tr\u1ea3i nghi\u1ec7m th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng l\u00e0 r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u1ea3 nh\u00e0 ph\u00e1t tri\u1ec3n v\u00e0 ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i.<\/li>\n<li><strong>Kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p:<\/strong> T\u00ecm ki\u1ebfm c\u00e1c n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng hi\u1ec7n c\u00f3 c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00f4ng c\u1ee5 CRM, n\u1ec1n t\u1ea3ng th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed v\u00e0 k\u00eanh truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o lu\u1ed3ng th\u00f4ng tin m\u01b0\u1ee3t m\u00e0 v\u00e0 n\u00e2ng cao t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>T\u00f9y Ch\u1ecdn T\u00f9y Ch\u1ec9nh:<\/strong> Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh chatbot theo gi\u1ecdng n\u00f3i v\u00e0 nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u b\u1ea1n l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c thi\u1ebft k\u1ebf lu\u1ed3ng tr\u00f2 chuy\u1ec7n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a ph\u1ea3n h\u1ed3i.<\/li>\n<li><strong>Ph\u00e2n t\u00edch v\u00e0 B\u00e1o c\u00e1o:<\/strong> C\u00e1c n\u1ec1n t\u1ea3ng chatbot hi\u1ec7u qu\u1ea3 cung c\u1ea5p c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch \u0111\u1ec3 theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t, m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a ng\u01b0\u1eddi d\u00f9ng v\u00e0 t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. D\u1eef li\u1ec7u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a chi\u1ebfn l\u01b0\u1ee3c chatbot c\u1ee7a b\u1ea1n.<\/li>\n<li><strong>H\u1ed7 tr\u1ee3 v\u00e0 T\u00e0i nguy\u00ean:<\/strong> Xem x\u00e9t m\u1ee9c \u0111\u1ed9 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 t\u00e0i nguy\u00ean c\u00f3 s\u1eb5n, ch\u1eb3ng h\u1ea1n nh\u01b0 h\u01b0\u1edbng d\u1eabn v\u00e0 t\u00e0i li\u1ec7u, \u0111\u1ec3 gi\u00fap b\u1ea1n t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a n\u1ec1n t\u1ea3ng.<\/li>\n<\/ul>\n<h3>\u0110\u00e1nh gi\u00e1 c\u00e1c c\u00f4ng ty chatbot t\u1ed1t nh\u1ea5t v\u00e0 c\u00e1c n\u1ec1n t\u1ea3ng c\u1ee7a h\u1ecd<\/h3>\n<p>M\u1ed9t s\u1ed1 <a href=\"https:\/\/messengerbot.app\/vi\/danh-gia-chi-phi-va-kha-nang-cua-cac-nha-cung-cap-dich-vu-chatbot-va-chon-ai-tot-nhat-cho-dich-vu-khach-hang\/\">c\u00e1c c\u00f4ng ty chatbot h\u00e0ng \u0111\u1ea7u<\/a> n\u1ed5i b\u1eadt tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi:<\/p>\n<ul>\n<li><strong>Brevo:<\/strong> N\u1ed5i ti\u1ebfng v\u1edbi giao di\u1ec7n th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c t\u00ednh n\u0103ng m\u1ea1nh m\u1ebd, Brevo cung c\u1ea5p c\u00e1c chatbot t\u00f9y ch\u1ec9nh c\u00f3 th\u1ec3 t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch v\u1edbi nhi\u1ec1u n\u1ec1n t\u1ea3ng kh\u00e1c nhau. N\u00f3 h\u1ed7 tr\u1ee3 nhi\u1ec1u ng\u00f4n ng\u1eef v\u00e0 cung c\u1ea5p ph\u00e2n t\u00edch \u0111\u1ec3 theo d\u00f5i hi\u1ec7u su\u1ea5t.<\/li>\n<li><strong>Intercom:<\/strong> L\u00e0 m\u1ed9t nh\u00e0 l\u00e3nh \u0111\u1ea1o trong l\u0129nh v\u1ef1c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, Intercom k\u1ebft h\u1ee3p chatbot v\u1edbi tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 ti\u1ebfp th\u1ecb qua email. C\u00e1c bot do AI \u0111i\u1ec1u khi\u1ec3n c\u1ee7a n\u00f3 c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c truy v\u1ea5n ph\u1ee9c t\u1ea1p v\u00e0 cung c\u1ea5p ph\u1ea3n h\u1ed3i c\u00e1 nh\u00e2n h\u00f3a, l\u00e0m cho n\u00f3 tr\u1edf n\u00ean l\u00fd t\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p t\u1eadp trung v\u00e0o s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Drift:<\/strong> Chuy\u00ean v\u1ec1 ti\u1ebfp th\u1ecb B2B, chatbot c\u1ee7a Drift gi\u00fap \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 l\u00ean l\u1ecbch h\u1ecdp. Vi\u1ec7c t\u00edch h\u1ee3p v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 CRM n\u00e2ng cao ch\u1ee9c n\u0103ng c\u1ee7a n\u00f3, cho ph\u00e9p quy tr\u00ecnh b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a.<\/li>\n<li><strong>Chatfuel:<\/strong> L\u00e0 l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn cho c\u00e1c bot Facebook Messenger, Chatfuel cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u1ea1o bot m\u00e0 kh\u00f4ng c\u1ea7n l\u1eadp tr\u00ecnh. N\u00f3 cung c\u1ea5p c\u00e1c m\u1eabu v\u00e0 ph\u00e2n t\u00edch, l\u00e0m cho n\u00f3 ph\u00f9 h\u1ee3p cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i.<\/li>\n<li><strong>ManyChat:<\/strong> T\u1eadp trung v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a ti\u1ebfp th\u1ecb, ManyChat cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng x\u00e2y d\u1ef1ng chatbot cho Facebook Messenger v\u00e0 SMS. Tr\u00ecnh t\u1ea1o tr\u1ef1c quan v\u00e0 c\u00e1c t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a n\u00f3 gi\u00fap c\u00e1c doanh nghi\u1ec7p nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/li>\n<li><strong>Tidio:<\/strong> Tidio k\u1ebft h\u1ee3p ch\u1ee9c n\u0103ng tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u00e0 chatbot, cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng to\u00e0n di\u1ec7n. C\u00e1c kh\u1ea3 n\u0103ng AI c\u1ee7a n\u00f3 cho ph\u00e9p ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Zendesk Chat:<\/strong> L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a b\u1ed9 Zendesk, n\u1ec1n t\u1ea3ng n\u00e0y t\u00edch h\u1ee3p chatbot v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. N\u00f3 cung c\u1ea5p ph\u1ea3n h\u1ed3i d\u1ef1a tr\u00ean AI v\u00e0 c\u00f3 th\u1ec3 chuy\u1ec3n ti\u1ebfp c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p \u0111\u1ebfn c\u00e1c \u0111\u1ea1i l\u00fd con ng\u01b0\u1eddi m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch.<\/li>\n<li><strong>LivePerson:<\/strong> N\u1ec1n t\u1ea3ng n\u00e0y t\u1eadp trung v\u00e0o AI h\u1ed9i tho\u1ea1i, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra chatbot th\u00f4ng minh c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng trong th\u1eddi gian th\u1ef1c.<\/li>\n<li><strong>HubSpot:<\/strong> Tr\u00ecnh t\u1ea1o chatbot c\u1ee7a HubSpot \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u1edbi CRM c\u1ee7a n\u00f3, cho ph\u00e9p t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. N\u00f3 l\u00fd t\u01b0\u1edfng cho c\u00e1c doanh nghi\u1ec7p mu\u1ed1n n\u00e2ng cao n\u1ed7 l\u1ef1c ti\u1ebfp th\u1ecb inbound c\u1ee7a h\u1ecd.<\/li>\n<li><strong>Freshchat:<\/strong> L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a b\u1ed9 Freshworks, Freshchat cung c\u1ea5p c\u00e1c chatbot \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi AI c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng qua nhi\u1ec1u k\u00eanh kh\u00e1c nhau, cung c\u1ea5p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u1ed1ng nh\u1ea5t.<\/li>\n<li><strong>MobileMonkey:<\/strong> N\u1ec1n t\u1ea3ng n\u00e0y chuy\u00ean v\u1ec1 ti\u1ebfp th\u1ecb \u0111a k\u00eanh, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p t\u1ea1o ra chatbot cho web, SMS v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i. S\u1ef1 t\u1eadp trung v\u00e0o vi\u1ec7c t\u1ea1o ra kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t \u0111\u1ed1i th\u1ee7 m\u1ea1nh m\u1ebd cho c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb.<\/li>\n<li><strong>Botpress:<\/strong> L\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng m\u00e3 ngu\u1ed3n m\u1edf, Botpress cho ph\u00e9p c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n t\u1ea1o ra c\u00e1c chatbot c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh cao. N\u00f3 ph\u00f9 h\u1ee3p cho c\u00e1c doanh nghi\u1ec7p c\u00f3 nhu c\u1ea7u c\u1ee5 th\u1ec3 v\u00e0 cung c\u1ea5p t\u00e0i li\u1ec7u phong ph\u00fa cho vi\u1ec7c t\u00edch h\u1ee3p.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 c\u00f3 th\u00eam so s\u00e1nh v\u00e0 th\u00f4ng tin chi ti\u1ebft, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c ngu\u1ed3n nh\u01b0 <a href=\"https:\/\/www.g2.com\/\" target=\"_blank\" rel=\"noopener\">G2<\/a>, <a href=\"https:\/\/www.capterra.com\/\" target=\"_blank\" rel=\"noopener\">Capterra<\/a>, v\u00e0 c\u00e1c blog trong ng\u00e0nh th\u01b0\u1eddng xuy\u00ean \u0111\u00e1nh gi\u00e1 c\u00e1c n\u1ec1n t\u1ea3ng chatbot.<\/p>\n<h2>C\u00f3 bao nhi\u00eau c\u00f4ng ty c\u00f3 chatbot?<\/h2>\n<p>T\u00ednh \u0111\u1ebfn n\u0103m 2024, h\u01a1n 50% c\u00e1c c\u00f4ng ty tr\u00ean to\u00e0n c\u1ea7u \u0111\u00e3 tri\u1ec3n khai chatbot trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd. T\u1ef7 l\u1ec7 \u00e1p d\u1ee5ng \u0111\u00e1ng k\u1ec3 n\u00e0y cho th\u1ea5y s\u1ef1 ph\u1ee5 thu\u1ed9c ng\u00e0y c\u00e0ng t\u0103ng v\u00e0o <a href=\"https:\/\/messengerbot.app\/vi\/cach-mang-hoa-ho-tro-khach-hang-tiet-lo-nhung-chatbot-ai-va-vi-du-ve-ai-hoi-thoai-tot-nhat\/\">c\u00e1c c\u00f4ng ty chatbot<\/a> \u0111\u1ec3 n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng. Theo m\u1ed9t b\u00e1o c\u00e1o c\u1ee7a Business Insider, 67% ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u1ed9t chatbot \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong n\u0103m qua, cho th\u1ea5y s\u1ef1 ch\u1ea5p nh\u1eadn m\u1ea1nh m\u1ebd c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ed1i v\u1edbi c\u00f4ng ngh\u1ec7 n\u00e0y.<\/p>\n<h3>Th\u1ed1ng k\u00ea v\u1ec1 vi\u1ec7c \u00e1p d\u1ee5ng chatbot t\u1ea1i M\u1ef9<\/h3>\n<p>T\u1ea1i M\u1ef9, xu h\u01b0\u1edbng n\u00e0y ph\u1ea3n \u00e1nh c\u00e1c th\u1ed1ng k\u00ea to\u00e0n c\u1ea7u, v\u1edbi m\u1ed9t s\u1ed1 l\u01b0\u1ee3ng \u0111\u00e1ng k\u1ec3 <a href=\"https:\/\/messengerbot.app\/vi\/kham-pha-cac-giai-phap-chatbot-tot-nhat-dan-dat-ai-chatbots-va-cac-nen-tang-tot-nhat-cho-dich-vu-khach-hang-tuyet-voi\/\">c\u00e1c c\u00f4ng ty chatbot<\/a> \u0111ang xu\u1ea5t hi\u1ec7n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u. Chatbot c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u nhanh h\u01a1n t\u1eeb 3 \u0111\u1ebfn 5 l\u1ea7n so v\u1edbi nh\u00e2n vi\u00ean con ng\u01b0\u1eddi, n\u00e2ng cao \u0111\u00e1ng k\u1ec3 th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng (Intercom). H\u01a1n n\u1eefa, m\u1ed9t nghi\u00ean c\u1ee9u c\u1ee7a Gartner d\u1ef1 \u0111o\u00e1n r\u1eb1ng \u0111\u1ebfn n\u0103m 2025, 75% c\u00e1c t\u01b0\u01a1ng t\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1edfi chatbot AI, nh\u1ea5n m\u1ea1nh s\u1ef1 ph\u1ed5 bi\u1ebfn ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a ch\u00fang trong b\u1ed1i c\u1ea3nh kinh doanh. Vi\u1ec7c t\u00edch h\u1ee3p chatbot kh\u00f4ng ch\u1ec9 gi\u1ea3m chi ph\u00ed ho\u1ea1t \u0111\u1ed9ng m\u00e0 c\u00f2n t\u1ed1i \u01b0u h\u00f3a c\u00e1c t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, d\u1eabn \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3 t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng (Forrester Research).<\/p>\n<h3>Xu h\u01b0\u1edbng gi\u1eefa c\u00e1c c\u00f4ng ty chatbot v\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ch\u00fang<\/h3>\n<p>S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a <a href=\"https:\/\/messengerbot.app\/vi\/cach-ma-chatbot-ai-dang-cach-mang-hoa-dich-vu-khach-hang-tiet-lo-suc-manh-cua-cac-bot-truc-tuyen-voi-cac-vi-du-tu-zendesk\/\">C\u00e1c c\u00f4ng ty chatbot AI<\/a> \u0111\u01b0\u1ee3c th\u00fac \u0111\u1ea9y b\u1edfi nhi\u1ec1u xu h\u01b0\u1edbng. \u0110\u1ea7u ti\u00ean, nhu c\u1ea7u h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng 24\/7 \u0111\u00e3 khi\u1ebfn nhi\u1ec1u doanh nghi\u1ec7p \u00e1p d\u1ee5ng chatbot nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p ti\u1ebft ki\u1ec7m chi ph\u00ed. Th\u00eam v\u00e0o \u0111\u00f3, nh\u1eefng ti\u1ebfn b\u1ed9 trong x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean (NLP) v\u00e0 h\u1ecdc m\u00e1y \u0111\u00e3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng c\u1ee7a chatbot, gi\u00fap ch\u00fang hi\u1ec7u qu\u1ea3 h\u01a1n trong vi\u1ec7c x\u1eed l\u00fd c\u00e1c truy v\u1ea5n ph\u1ee9c t\u1ea1p. C\u00e1c c\u00f4ng ty nh\u01b0 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> \u0111\u1ee9ng \u0111\u1ea7u trong s\u1ef1 \u0111\u1ed5i m\u1edbi n\u00e0y, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p tinh vi \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111a d\u1ea1ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<h2>K\u1ebft lu\u1eadn<\/h2>\n<p>T\u00f3m l\u1ea1i, b\u1ed1i c\u1ea3nh c\u1ee7a <strong>c\u00e1c c\u00f4ng ty chatbot t\u1ea1i M\u1ef9<\/strong> \u0111ang \u0111a d\u1ea1ng v\u00e0 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng. V\u1edbi nhi\u1ec1u <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ed5i m\u1edbi, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 n\u00e0y \u0111\u1ec3 n\u00e2ng cao s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a ho\u1ea1t \u0111\u1ed9ng. C\u00e1c <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong> h\u00e0ng \u0111\u1ea7u \u0111\u01b0\u1ee3c ph\u00e2n bi\u1ec7t b\u1edfi c\u00e1c t\u00ednh n\u0103ng \u0111\u1ed9c \u0111\u00e1o c\u1ee7a ch\u00fang, ch\u1eb3ng h\u1ea1n nh\u01b0 ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u00e0 h\u1ed7 tr\u1ee3 \u0111a ng\u00f4n ng\u1eef, ph\u1ee5c v\u1ee5 cho nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p.<\/p>\n<h3>T\u00f3m t\u1eaft v\u1ec1 c\u00e1c c\u00f4ng ty chatbot t\u1ed1t nh\u1ea5t \u1edf M\u1ef9<\/h3>\n<p>Trong s\u1ed1 nh\u1eefng <strong>c\u00e1c c\u00f4ng ty chatbot t\u1ed1t nh\u1ea5t<\/strong> t\u1ea1i M\u1ef9, <a href=\"https:\/\/messengerbot.app\/vi\/\">Bot Messenger<\/a> n\u1ed5i b\u1eadt v\u1edbi n\u1ec1n t\u1ea3ng t\u1ef1 \u0111\u1ed9ng h\u00f3a tinh vi c\u1ee7a n\u00f3, t\u00edch h\u1ee3p li\u1ec1n m\u1ea1ch tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau. C\u00e1c ng\u01b0\u1eddi ch\u01a1i n\u1ed5i b\u1eadt kh\u00e1c bao g\u1ed3m <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>, n\u1ed5i ti\u1ebfng v\u1edbi kh\u1ea3 n\u0103ng AI sinh sinh, v\u00e0 <a href=\"https:\/\/www.zendesk.com\" target=\"_blank\" rel=\"noopener\">Zendesk<\/a>, cung c\u1ea5p c\u00e1c gi\u1ea3i ph\u00e1p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ea1nh m\u1ebd. M\u1ed7i c\u00e1i trong s\u1ed1 n\u00e0y <strong>c\u00e1c c\u00f4ng ty chatbot<\/strong> cung c\u1ea5p nh\u1eefng l\u1ee3i th\u1ebf ri\u00eang bi\u1ec7t, khi\u1ebfn ch\u00fang ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c nhu c\u1ea7u kinh doanh kh\u00e1c nhau.<\/p>\n<h3>Tri\u1ec3n v\u1ecdng t\u01b0\u01a1ng lai cho c\u00e1c c\u00f4ng ty chatbot AI h\u1ed9i tho\u1ea1i<\/h3>\n<p>T\u01b0\u01a1ng lai c\u1ee7a <strong>C\u00e1c c\u00f4ng ty chatbot AI<\/strong> tr\u00f4ng c\u00f3 v\u1ebb h\u1ee9a h\u1eb9n khi nh\u1eefng ti\u1ebfn b\u1ed9 trong tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o ti\u1ebfp t\u1ee5c th\u00fac \u0111\u1ea9y \u0111\u1ed5i m\u1edbi. Nhu c\u1ea7u v\u1ec1 <strong>c\u00e1c chatbot<\/strong> d\u1ef1 ki\u1ebfn s\u1ebd t\u0103ng, v\u1edbi vi\u1ec7c c\u00e1c doanh nghi\u1ec7p ng\u00e0y c\u00e0ng nh\u1eadn ra gi\u00e1 tr\u1ecb c\u1ee7a c\u00e1c t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng. Khi c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n, ch\u00fang ta c\u00f3 th\u1ec3 mong \u0111\u1ee3i nhi\u1ec1u t\u00ednh n\u0103ng tinh vi h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 x\u1eed l\u00fd ng\u00f4n ng\u1eef t\u1ef1 nhi\u00ean n\u00e2ng cao v\u00e0 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p c\u1ea3i ti\u1ebfn, c\u00e0ng c\u1ee7ng c\u1ed1 vai tr\u00f2 c\u1ee7a <strong>chatbot h\u00e0ng \u0111\u1ea7u<\/strong> trong vi\u1ec7c n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/vi\/top-chatbot-companies-in-the-usa-which-ai-chatbot-providers-are-leading-the-market\/\" data-essbisPostTitle=\"Top Chatbot Companies in the USA: Which AI Chatbot Providers Are Leading the Market?\" data-essbisHoverContainer=\"\"><p>In today&#8217;s digital landscape, the demand for effective communication tools has surged, making chatbot companies in the USA a focal point for businesses seeking to enhance customer engagement. This article delves into the top chatbot companies that are leading the market, providing insights into their innovative solutions and key features. We will explore what company [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":253863,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-253862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/253862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/comments?post=253862"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/253862\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media\/253863"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media?parent=253862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/categories?post=253862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/tags?post=253862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}