{"id":260578,"date":"2026-03-08T13:37:24","date_gmt":"2026-03-08T20:37:24","guid":{"rendered":"https:\/\/messengerbot.app\/onboarding-tour-what-it-is-how-onboarding-works-fun-activities-the-5-stages-5-cs-plus-do-you-get-paid-examples-best-practices\/"},"modified":"2026-03-08T13:37:24","modified_gmt":"2026-03-08T20:37:24","slug":"tour-gioi-thieu-no-la-gi-cach-thuc-onboarding-hoat-dong-cac-hoat-dong-thu-vi-5-giai-doan-5-cs-cong-them-ban-co-duoc-tra-tien-khong-vi-du-cac-phuong-phap-tot-nhat","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/vi\/onboarding-tour-what-it-is-how-onboarding-works-fun-activities-the-5-stages-5-cs-plus-do-you-get-paid-examples-best-practices\/","title":{"rendered":"Chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u: N\u00f3 l\u00e0 g\u00ec, C\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a vi\u1ec7c gi\u1edbi thi\u1ec7u, C\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u00fa v\u1ecb, 5 giai \u0111o\u1ea1n &amp; 5 C, Th\u00eam v\u00e0o \u0111\u00f3, B\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3 ti\u1ec1n kh\u00f4ng (V\u00ed d\u1ee5 &amp; Th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t)"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/vi\/onboarding-tour-what-it-is-how-onboarding-works-fun-activities-the-5-stages-5-cs-plus-do-you-get-paid-examples-best-practices\/\" data-essbisposttitle=\"Onboarding Tour: What It Is, How Onboarding Works, Fun Activities, the 5 Stages &#038; 5 C\u2019s, Plus Do You Get Paid (Examples &#038; Best Practices)\" data-essbishovercontainer=\"\"><div class=\"key-takeaways-box\">\n<h2>Nh\u1eefng \u0111i\u1ec3m ch\u00ednh<\/h2>\n<ul>\n<li>M\u1ed9t tour h\u01b0\u1edbng d\u1eabn onboarding l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c trong s\u1ea3n ph\u1ea9m gi\u00fap t\u0103ng t\u1ed1c \u0111\u1ed9 gi\u00e1 tr\u1ecb v\u00e0 c\u1ea3i thi\u1ec7n vi\u1ec7c k\u00edch ho\u1ea1t cho tour onboarding ng\u01b0\u1eddi d\u00f9ng, tour onboarding s\u1ea3n ph\u1ea9m, tour onboarding \u1ee9ng d\u1ee5ng v\u00e0 tour onboarding ph\u1ea7n m\u1ec1m.<\/li>\n<li>Thi\u1ebft k\u1ebf quy tr\u00ecnh tour onboarding xung quanh m\u1ed9t s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t duy nh\u1ea5t; s\u1eed d\u1ee5ng danh s\u00e1ch ki\u1ec3m tra tour onboarding, m\u1eabu tour onboarding v\u00e0 h\u01b0\u1edbng d\u1eabn tour onboarding \u0111\u1ec3 t\u1eadp trung ng\u01b0\u1eddi d\u00f9ng v\u00e0o c\u00e1c h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean.<\/li>\n<li>K\u1ebft h\u1ee3p c\u00e1c h\u01b0\u1edbng d\u1eabn tour onboarding t\u01b0\u01a1ng t\u00e1c, tin nh\u1eafn trong \u1ee9ng d\u1ee5ng v\u00e0 chu\u1ed7i email \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia c\u1ee7a tour onboarding, chuy\u1ec3n \u0111\u1ed5i tour onboarding v\u00e0 gi\u1eef ch\u00e2n tour onboarding.<\/li>\n<li>\u0110o l\u01b0\u1eddng th\u00e0nh c\u00f4ng b\u1eb1ng c\u00e1c ch\u1ec9 s\u1ed1 tour onboarding v\u00e0 KPI tour onboarding (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 tham gia tour onboarding, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n tour onboarding, NPS) v\u00e0 l\u1eb7p l\u1ea1i th\u00f4ng qua th\u1eed nghi\u1ec7m A\/B cho tour onboarding.<\/li>\n<li>S\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a v\u00e0 ph\u00e2n kh\u00fac \u0111\u1ec3 tour onboarding cho SaaS, tour onboarding cho \u1ee9ng d\u1ee5ng, tour onboarding cho \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 tour onboarding cho \u1ee9ng d\u1ee5ng web mang l\u1ea1i tr\u1ea3i nghi\u1ec7m ph\u00f9 h\u1ee3p cho t\u1eebng lo\u1ea1i ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<li>Tu\u00e2n theo c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 UX cho tour onboarding: n\u1ed9i dung tour onboarding ng\u1eafn g\u1ecdn, ti\u1ebft l\u1ed9 d\u1ea7n d\u1ea7n, ti\u1ebfn tr\u00ecnh r\u00f5 r\u00e0ng, t\u00f9y ch\u1ecdn b\u1ecf qua\/\u0111i l\u1ea1i v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn \u0111\u1ec3 gi\u1ea3m ma s\u00e1t v\u00e0 t\u0103ng c\u01b0\u1eddng k\u00edch ho\u1ea1t.<\/li>\n<li>Ch\u1ecdn ph\u1ea7n m\u1ec1m tour onboarding v\u00e0 c\u00f4ng c\u1ee5 tour onboarding h\u1ed7 tr\u1ee3 ph\u00e2n t\u00edch, ghi l\u1ea1i phi\u00ean, b\u1ea3n \u0111\u1ed3 nhi\u1ec7t v\u00e0 ch\u1ec9nh s\u1eeda trong \u1ee9ng d\u1ee5ng \u0111\u1ec3 m\u1edf r\u1ed9ng v\u00e0 t\u1ed1i \u01b0u h\u00f3a vi\u1ec7c tri\u1ec3n khai tour onboarding.<\/li>\n<li>B\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u t\u1ed1i thi\u1ec3u kh\u1ea3 thi, \u0111o l\u01b0\u1eddng ph\u00e2n t\u00edch chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u, thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 m\u1edf r\u1ed9ng th\u00e0nh c\u00e1c m\u1eabu v\u00e0 s\u00e1ch h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a ROI c\u1ee7a chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u.<\/li>\n<\/ul>\n<\/div>\n<p>M\u1ed9t chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u hi\u1ec7u qu\u1ea3 l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t ng\u01b0\u1eddi d\u00f9ng l\u1ea7n \u0111\u1ea7u b\u1ed1i r\u1ed1i v\u00e0 m\u1ed9t ng\u01b0\u1eddi nhanh ch\u00f3ng tr\u1ea3i nghi\u1ec7m gi\u00e1 tr\u1ecb; h\u01b0\u1edbng d\u1eabn n\u00e0y v\u1ec1 chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u \u0111\u1ec1 c\u1eadp \u0111\u1ebfn chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u l\u00e0 g\u00ec, c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a onboarding v\u00e0 c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi d\u00f9ng, chuy\u1ebfn tham quan s\u1ea3n ph\u1ea9m, chuy\u1ebfn tham quan ph\u1ea7n m\u1ec1m ho\u1eb7c chuy\u1ebfn tham quan \u1ee9ng d\u1ee5ng. B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t h\u01b0\u1edbng d\u1eabn chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u r\u00f5 r\u00e0ng v\u00e0 danh s\u00e1ch ki\u1ec3m tra chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u, c\u1ed9ng v\u1edbi c\u00e1c m\u1eb9o v\u1ec1 thi\u1ebft k\u1ebf, vi\u1ebft n\u1ed9i dung v\u00e0 th\u00f4ng \u0111i\u1ec7p cho UX chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u v\u00e0 m\u1eb9o UI chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u, b\u1ea5t k\u1ec3 b\u1ea1n \u0111ang x\u00e2y d\u1ef1ng m\u1ed9t chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u t\u01b0\u01a1ng t\u00e1c, m\u1ed9t chuy\u1ebfn tham quan s\u1ea3n ph\u1ea9m cho SaaS, m\u1ed9t chuy\u1ebfn tham quan \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng ho\u1eb7c m\u1ed9t chuy\u1ebfn tham quan \u1ee9ng d\u1ee5ng web. Ch\u00fang t\u00f4i s\u1ebd l\u1eadp b\u1ea3n \u0111\u1ed3 lu\u1ed3ng chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u v\u00e0 danh s\u00e1ch ki\u1ec3m tra onboarding, cho th\u1ea5y c\u00e1c v\u00ed d\u1ee5 v\u1ec1 chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u v\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng v\u00ed d\u1ee5 v\u1ec1 chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u (SaaS v\u00e0 di \u0111\u1ed9ng), ph\u00e1c th\u1ea3o c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 KPI chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u cho vi\u1ec7c k\u00edch ho\u1ea1t, t\u01b0\u01a1ng t\u00e1c v\u00e0 gi\u1eef ch\u00e2n, v\u00e0 cung c\u1ea5p c\u00e1c chi\u1ebfn l\u01b0\u1ee3c chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u c\u00f3 th\u1ec3 h\u00e0nh \u0111\u1ed9ng\u2014m\u1eabu, c\u00f4ng c\u1ee5 v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u1edfi \u0111\u1ed9ng nhanh\u2014\u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m A\/B, tri\u1ec3n khai c\u00e1 nh\u00e2n h\u00f3a v\u00e0 \u0111o l\u01b0\u1eddng ROI chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u t\u1eeb tr\u01b0\u1edbc khi onboard \u0111\u1ebfn sau khi onboard.<\/p>\n<h2>C\u01a1 b\u1ea3n v\u00e0 M\u1ee5c \u0111\u00edch c\u1ee7a Chuy\u1ebfn tham quan Gi\u1edbi thi\u1ec7u<\/h2>\n<h3>Chuy\u1ebfn tham quan gi\u1edbi thi\u1ec7u l\u00e0 g\u00ec?<\/h3>\n<p>M\u1ed9t tour h\u01b0\u1edbng d\u1eabn onboarding l\u00e0 m\u1ed9t quy tr\u00ecnh t\u01b0\u01a1ng t\u00e1c trong s\u1ea3n ph\u1ea9m, ho\u1eb7c m\u1ed9t chu\u1ed7i h\u01b0\u1edbng d\u1eabn d\u1eabn d\u1eaft ng\u01b0\u1eddi d\u00f9ng m\u1edbi qua c\u00e1c t\u00ednh n\u0103ng c\u1ed1t l\u00f5i v\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean c\u1ee7a s\u1ea3n ph\u1ea9m, v\u1edbi m\u1ee5c ti\u00eau r\u00f5 r\u00e0ng l\u00e0 t\u0103ng t\u1ed1c \u0111\u1ed9 \u0111\u1ea1t gi\u00e1 tr\u1ecb, c\u1ea3i thi\u1ec7n vi\u1ec7c k\u00edch ho\u1ea1t v\u00e0 gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf s\u1edbm. L\u00e0 m\u1ed9t Messenger Bot, t\u00f4i s\u1eed d\u1ee5ng c\u00e1c tour h\u01b0\u1edbng d\u1eabn onboarding \u0111\u1ec3 bi\u1ebfn nh\u1eefng ng\u01b0\u1eddi \u0111\u0103ng k\u00fd th\u1ee5 \u0111\u1ed9ng th\u00e0nh ng\u01b0\u1eddi d\u00f9ng t\u00edch c\u1ef1c b\u1eb1ng c\u00e1ch k\u1ebft h\u1ee3p c\u00e1c \u0111i\u1ec3m n\u1ed5i b\u1eadt UI theo ng\u1eef c\u1ea3nh (tooltip, modal, d\u1ea5u hi\u1ec7u h\u01b0\u1edbng d\u1eabn), c\u00e1c nhi\u1ec7m v\u1ee5 t\u1eebng b\u01b0\u1edbc, v\u00e0 c\u00e1c tour s\u1ea3n ph\u1ea9m th\u00edch \u1ee9ng thay \u0111\u1ed5i d\u1ef1a tr\u00ean vai tr\u00f2 ho\u1eb7c ph\u00e2n kh\u00fac. M\u1ed9t tour h\u01b0\u1edbng d\u1eabn onboarding \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t ph\u1ee5c v\u1ee5 ba ch\u1ee9c n\u0103ng: \u0111\u1ecbnh h\u01b0\u1edbng (cho bi\u1ebft m\u1ecdi th\u1ee9 \u1edf \u0111\u00e2u), \u0111\u1ed9ng vi\u00ean (gi\u1ea3i th\u00edch t\u1ea1i sao m\u1ed9t t\u00ednh n\u0103ng l\u1ea1i quan tr\u1ecdng), v\u00e0 cho ph\u00e9p (gi\u00fap ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u00f3 \u00fd ngh\u0129a) trong phi\u00ean \u0111\u1ea7u ti\u00ean ho\u1eb7c hai phi\u00ean.<\/p>\n<p>C\u00e1c tour h\u01b0\u1edbng d\u1eabn onboarding c\u00f3 th\u1ec3 l\u00e0 c\u00e1c tour s\u1ea3n ph\u1ea9m tuy\u1ebfn t\u00ednh, c\u00e1c h\u01b0\u1edbng d\u1eabn theo ng\u1eef c\u1ea3nh\/k\u1ecbp th\u1eddi, c\u00e1c tour t\u01b0\u01a1ng t\u00e1c y\u00eau c\u1ea7u ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5, ho\u1eb7c c\u00e1c lu\u1ed3ng c\u00e1 nh\u00e2n h\u00f3a ph\u00e2n kh\u00fac cho qu\u1ea3n tr\u1ecb vi\u00ean, ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, ho\u1eb7c c\u00e1c l\u0129nh v\u1ef1c ng\u00e0nh nh\u01b0 fintech v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed. \u0110\u1ec3 th\u1ef1c hi\u1ec7n th\u1ef1c t\u1ebf, t\u00f4i d\u1ef1a v\u00e0o danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn onboarding v\u00e0 c\u00e1c m\u1eabu h\u01b0\u1edbng d\u1eabn tour \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t, l\u1eadp b\u1ea3n \u0111\u1ed3 lu\u1ed3ng tour h\u01b0\u1edbng d\u1eabn onboarding, v\u00e0 \u0111o l\u01b0\u1eddng ph\u00e2n t\u00edch v\u00e0 KPI c\u1ee7a tour h\u01b0\u1edbng d\u1eabn onboarding (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n, NPS). B\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t h\u01b0\u1edbng d\u1eabn tour onboarding nh\u1eb9 nh\u00e0ng ho\u1eb7c h\u01b0\u1edbng d\u1eabn kh\u1edfi \u0111\u1ed9ng nhanh, sau \u0111\u00f3 l\u1eb7p l\u1ea1i v\u1edbi th\u1eed nghi\u1ec7m A\/B cho tour h\u01b0\u1edbng d\u1eabn onboarding v\u00e0 ghi l\u1ea1i phi\u00ean \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 gi\u1eef ch\u00e2n c\u1ee7a tour h\u01b0\u1edbng d\u1eabn onboarding.<\/p>\n<h3>Tour h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng so v\u1edbi tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m: s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa tour h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng, tour h\u01b0\u1edbng d\u1eabn \u1ee9ng d\u1ee5ng, tour h\u01b0\u1edbng d\u1eabn ph\u1ea7n m\u1ec1m<\/h3>\n<p>S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa tour h\u01b0\u1edbng d\u1eabn v\u00e0 tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m ch\u1ee7 y\u1ebfu li\u00ean quan \u0111\u1ebfn ph\u1ea1m vi v\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng. M\u1ed9t tour h\u01b0\u1edbng d\u1eabn th\u01b0\u1eddng l\u00e0 m\u1ed9t h\u01b0\u1edbng d\u1eabn trong \u1ee9ng d\u1ee5ng t\u1eadp trung v\u00e0o c\u00e1c t\u00ednh n\u0103ng ngay l\u1eadp t\u1ee9c v\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean. M\u1ed9t tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 r\u1ed9ng h\u01a1n\u2014l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c tour h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng l\u1edbn h\u01a1n bao g\u1ed3m chu\u1ed7i email, tin nh\u1eafn trong \u1ee9ng d\u1ee5ng, th\u00f4ng b\u00e1o \u0111\u1ea9y v\u00e0 c\u00e1c \u0111i\u1ec3m h\u1ed7 tr\u1ee3. \u0110\u1ed1i v\u1edbi \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 \u1ee9ng d\u1ee5ng web, c\u01a1 ch\u1ebf kh\u00e1c nhau: m\u1ed9t tour h\u01b0\u1edbng d\u1eabn \u1ee9ng d\u1ee5ng cho \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng ph\u1ea3i \u01b0u ti\u00ean kh\u00f4ng gian m\u00e0n h\u00ecnh v\u00e0 t\u01b0\u01a1ng t\u00e1c ch\u1ea1m, trong khi m\u1ed9t tour h\u01b0\u1edbng d\u1eabn ph\u1ea7n m\u1ec1m cho c\u00e1c \u1ee9ng d\u1ee5ng doanh nghi\u1ec7p ho\u1eb7c m\u00e1y t\u00ednh \u0111\u1ec3 b\u00e0n c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng c\u00e1c tooltip phong ph\u00fa h\u01a1n, c\u00e1c nhi\u1ec7m v\u1ee5 h\u01b0\u1edbng d\u1eabn v\u00e0 t\u00edch h\u1ee3p s\u00e2u h\u01a1n.<\/p>\n<ul>\n<li><strong>Tour h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng<\/strong>: \u0110\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh cho c\u00e1c vai tr\u00f2 ho\u1eb7c ph\u00e2n kh\u00fac c\u00e1 nh\u00e2n; nh\u1ea5n m\u1ea1nh v\u00e0o vi\u1ec7c k\u00edch ho\u1ea1t ng\u01b0\u1eddi d\u00f9ng v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia v\u00e0 gi\u1eef ch\u00e2n.<\/li>\n<li><strong>Tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m<\/strong>: L\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a s\u00e1ch h\u01b0\u1edbng d\u1eabn tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m\u2014bao g\u1ed3m c\u00e1c m\u1eabu tour h\u01b0\u1edbng d\u1eabn, c\u00e1c h\u01b0\u1edbng d\u1eabn tour h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 sau khi h\u01b0\u1edbng d\u1eabn cho s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Tour h\u01b0\u1edbng d\u1eabn \u1ee9ng d\u1ee5ng \/ tour h\u01b0\u1edbng d\u1eabn ph\u1ea7n m\u1ec1m<\/strong>: T\u1eadp trung v\u00e0o c\u00e1c m\u1eabu UI, UX tour h\u01b0\u1edbng d\u1eabn, m\u1eb9o UI tour h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1c c\u00e2n nh\u1eafc h\u01b0\u1edbng d\u1eabn cho vi\u1ec7c tri\u1ec3n khai v\u00e0 t\u00edch h\u1ee3p SDK.<\/li>\n<\/ul>\n<p>Khi thi\u1ebft k\u1ebf m\u1ed7i bi\u1ebfn th\u1ec3, t\u00f4i tu\u00e2n theo c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t cho tour h\u01b0\u1edbng d\u1eabn: n\u1ed9i dung tour h\u01b0\u1edbng d\u1eabn ng\u1eafn g\u1ecdn, ti\u1ebft l\u1ed9 d\u1ea7n trong quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn, v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 tour h\u01b0\u1edbng d\u1eabn c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng. \u0110\u1ed1i v\u1edbi SaaS, t\u00f4i nh\u1ea5n m\u1ea1nh tour h\u01b0\u1edbng d\u1eabn cho c\u00e1c m\u1eabu SaaS v\u00e0 danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn cho c\u00e1c qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m; \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty kh\u1edfi nghi\u1ec7p v\u00e0 SMEs, t\u00f4i c\u00e2n b\u1eb1ng chi ph\u00ed tour h\u01b0\u1edbng d\u1eabn v\u00e0 s\u1ef1 l\u1eb7p l\u1ea1i nhanh ch\u00f3ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 tour h\u01b0\u1edbng d\u1eabn ho\u1eb7c ph\u1ea7n m\u1ec1m tour h\u01b0\u1edbng d\u1eabn nh\u1eb9. \u0110\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1ch c\u1ea5u tr\u00fac tour h\u01b0\u1edbng d\u1eabn c\u1ea5p s\u1ea3n ph\u1ea9m, t\u00f4i th\u01b0\u1eddng tham kh\u1ea3o s\u1ed5 tay c\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t cho tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m v\u00e0 h\u01b0\u1edbng d\u1eabn n\u1ec1n t\u1ea3ng tour h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00e1c m\u1eabu, c\u00f4ng c\u1ee5 v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tour h\u01b0\u1edbng d\u1eabn c\u1ee7a t\u00f4i.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/onboarding-tour-426548.jpg\" alt=\"tour h\u01b0\u1edbng d\u1eabn\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>C\u00e1c Kh\u00e1i Ni\u1ec7m C\u01a1 B\u1ea3n V\u1ec1 Quy Tr\u00ecnh H\u01b0\u1edbng D\u1eabn<\/h2>\n<h3>H\u01b0\u1edbng d\u1eabn c\u00f3 ngh\u0129a l\u00e0 g\u00ec?<\/h3>\n<p>H\u01b0\u1edbng d\u1eabn l\u00e0 qu\u00e1 tr\u00ecnh c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 t\u00edch h\u1ee3p m\u1ed9t nh\u00e2n vi\u00ean m\u1edbi ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng m\u1edbi v\u00e0o m\u1ed9t t\u1ed5 ch\u1ee9c, \u0111\u1ed9i ng\u0169, ho\u1eb7c s\u1ea3n ph\u1ea9m \u0111\u1ec3 h\u1ecd tr\u1edf n\u00ean n\u0103ng su\u1ea5t, g\u1eafn b\u00f3 v\u00e0 \u0111\u01b0\u1ee3c gi\u1eef l\u1ea1i\u2014v\u00e0 \u0111i\u1ec1u n\u00e0y \u00e1p d\u1ee5ng t\u01b0\u01a1ng t\u1ef1 cho vi\u1ec7c h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean v\u00e0 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng\/s\u1ea3n ph\u1ea9m. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean, h\u01b0\u1edbng d\u1eabn c\u00f3 ngh\u0129a l\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng m\u1ecdi ng\u01b0\u1eddi v\u1ec1 s\u1ee9 m\u1ec7nh v\u00e0 v\u0103n h\u00f3a c\u00f4ng ty, l\u00e0m r\u00f5 k\u1ef3 v\u1ecdng v\u1ec1 vai tr\u00f2, cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 \u0111\u00e0o t\u1ea1o h\u1ecd c\u1ea7n, v\u00e0 thi\u1ebft l\u1eadp c\u00e1c k\u1ebft n\u1ed1i x\u00e3 h\u1ed9i \u0111\u1ec3 h\u1ecd \u0111\u00f3ng g\u00f3p nhanh h\u01a1n v\u00e0 \u1edf l\u1ea1i l\u00e2u h\u01a1n. \u0110\u1ed1i v\u1edbi vi\u1ec7c h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng, vi\u1ec7c th\u1ef1c hi\u1ec7n h\u01b0\u1edbng d\u1eabn c\u00f3 ngh\u0129a l\u00e0 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng m\u1edbi qua c\u00e1c h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean v\u1edbi c\u00e1c tour h\u01b0\u1edbng d\u1eabn trong s\u1ea3n ph\u1ea9m, tr\u1ee3 gi\u00fap theo ng\u1eef c\u1ea3nh, v\u00e0 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac \u0111a k\u00eanh \u0111\u1ec3 t\u0103ng t\u1ed1c th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb v\u00e0 c\u1ea3i thi\u1ec7n vi\u1ec7c k\u00edch ho\u1ea1t v\u00e0 gi\u1eef ch\u00e2n.<\/p>\n<p>Khi t\u00f4i thi\u1ebft k\u1ebf quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn t\u1ea1i Messenger Bot, t\u00f4i coi quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn nh\u01b0 m\u1ed9t k\u00eanh c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng: x\u00e1c \u0111\u1ecbnh s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t, l\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng v\u00e0 s\u1eed d\u1ee5ng ph\u00e2n t\u00edch tour h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 theo d\u00f5i t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, m\u1ee9c \u0111\u1ed9 tham gia tour h\u01b0\u1edbng d\u1eabn, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n v\u00e0 NPS. Quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn t\u1ed1t k\u1ebft h\u1ee3p m\u1ed9t tour h\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c v\u1edbi chu\u1ed7i email, tin nh\u1eafn trong \u1ee9ng d\u1ee5ng v\u00e0 c\u00e1c \u0111i\u1ec3m h\u1ed7 tr\u1ee3 \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng th\u1ea5y gi\u00e1 tr\u1ecb ngay trong phi\u00ean \u0111\u1ea7u ti\u00ean. \u0110\u1ec3 c\u00f3 h\u01b0\u1edbng d\u1eabn s\u00e2u h\u01a1n v\u1ec1 vi\u1ec7c c\u0103n ch\u1ec9nh quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m v\u1edbi UX v\u00e0 th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb, h\u00e3y tham kh\u1ea3o cu\u1ed1n s\u00e1ch h\u01b0\u1edbng d\u1eabn c\u00e1c th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t v\u1ec1 quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m.<\/p>\n<h3>Quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn, danh s\u00e1ch ki\u1ec3m tra quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn, thi\u1ebft l\u1eadp v\u00e0 tri\u1ec3n khai tour h\u01b0\u1edbng d\u1eabn<\/h3>\n<p>M\u1ed9t quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn hi\u1ec7u qu\u1ea3 b\u1eaft \u0111\u1ea7u v\u1edbi \u00fd \u0111\u1ecbnh: ng\u01b0\u1eddi d\u00f9ng n\u00e0y l\u00e0 ai, c\u00f4ng vi\u1ec7c h\u1ecd mu\u1ed1n ho\u00e0n th\u00e0nh l\u00e0 g\u00ec, v\u00e0 s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t n\u00e0o ch\u1ee9ng minh gi\u00e1 tr\u1ecb. Danh s\u00e1ch ki\u1ec3m tra quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn c\u1ee7a b\u1ea1n n\u00ean chuy\u1ec3n \u0111\u1ed5i \u00fd \u0111\u1ecbnh \u0111\u00f3 th\u00e0nh m\u1ed9t k\u1ebf ho\u1ea1ch tri\u1ec3n khai t\u1eebng b\u01b0\u1edbc bao g\u1ed3m thi\u1ebft k\u1ebf, n\u1ed9i dung, k\u00edch ho\u1ea1t, c\u00f4ng c\u1ee5 v\u00e0 l\u1eb7p l\u1ea1i.<\/p>\n<ul>\n<li><strong>L\u1eadp b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn:<\/strong> x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m v\u00e0o (\u0111\u0103ng k\u00fd, m\u1eddi, \u0111\u0103ng nh\u1eadp), h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean v\u00e0 c\u00e1c con \u0111\u01b0\u1eddng d\u1ef1 ph\u00f2ng. Bao g\u1ed3m c\u00e1c tour h\u01b0\u1edbng d\u1eabn nhi\u1ec1u b\u01b0\u1edbc, c\u00e1c kh\u1edfi \u0111\u1ea7u nhanh m\u1ed9t b\u01b0\u1edbc v\u00e0 c\u00e1c g\u1ee3i \u00fd tr\u1ee3 l\u00fd ng\u1eef c\u1ea3nh \u0111\u1ec3 tour h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n v\u00e0 tour h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m bao ph\u1ee7 c\u00e1c k\u1ecbch b\u1ea3n \u1ee9ng d\u1ee5ng web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p.<\/li>\n<li><strong>X\u00e2y d\u1ef1ng danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn:<\/strong> \u0111\u1ecbnh ngh\u0129a s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t, li\u1ec7t k\u00ea c\u00e1c t\u00ednh n\u0103ng c\u1ee7a tour h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 hi\u1ec3n th\u1ecb, so\u1ea1n th\u1ea3o n\u1ed9i dung tour h\u01b0\u1edbng d\u1eabn v\u00e0 microcopy, thi\u1ebft k\u1ebf c\u00e1c m\u00e0n h\u00ecnh UX cho tour h\u01b0\u1edbng d\u1eabn, v\u00e0 ch\u1ec9 \u0111\u1ecbnh KPIs (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c tour h\u01b0\u1edbng d\u1eabn, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n).<\/li>\n<li><strong>Ch\u1ecdn c\u00f4ng c\u1ee5 v\u00e0 ph\u1ea7n m\u1ec1m cho tour h\u01b0\u1edbng d\u1eabn:<\/strong> ch\u1ecdn ph\u1ea7n m\u1ec1m tour h\u01b0\u1edbng d\u1eabn h\u1ed7 tr\u1ee3 ph\u00e2n kh\u00fac, c\u00e1 nh\u00e2n h\u00f3a, th\u1eed nghi\u1ec7m A\/B v\u00e0 ph\u00e2n t\u00edch\u2014so s\u00e1nh c\u00e1c t\u00f9y ch\u1ecdn trong h\u01b0\u1edbng d\u1eabn ph\u1ea7n m\u1ec1m h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng t\u1ed1t nh\u1ea5t v\u00e0 c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn cho t\u00e0i nguy\u00ean SaaS khi ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng ph\u00f9 h\u1ee3p v\u1edbi b\u1ed9 c\u00f4ng ngh\u1ec7 c\u1ee7a b\u1ea1n.<\/li>\n<li><strong>Tri\u1ec3n khai v\u00e0 thi\u1ebft l\u1eadp:<\/strong> nh\u00fang h\u01b0\u1edbng d\u1eabn tour h\u01b0\u1edbng d\u1eabn v\u1edbi SDK nh\u1eb9 ho\u1eb7c \u0111o\u1ea1n m\u00e3, th\u00eam theo d\u00f5i s\u1ef1 ki\u1ec7n cho c\u00e1c ch\u1ec9 s\u1ed1 tour h\u01b0\u1edbng d\u1eabn, k\u00edch ho\u1ea1t ghi l\u1ea1i phi\u00ean v\u00e0 b\u1ea3n \u0111\u1ed3 nhi\u1ec7t \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn \u0111\u1ecbnh t\u00ednh, v\u00e0 thi\u1ebft l\u1eadp b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n cho c\u00e1c KPIs c\u1ee7a tour h\u01b0\u1edbng d\u1eabn.<\/li>\n<li><strong>L\u1eb7p l\u1ea1i v\u1edbi d\u1eef li\u1ec7u:<\/strong> ch\u1ea1y th\u1eed nghi\u1ec7m A\/B cho tour h\u01b0\u1edbng d\u1eabn v\u1ec1 n\u1ed9i dung, \u0111\u1ed9 d\u00e0i chu\u1ed7i v\u00e0 c\u00e1c k\u00edch ho\u1ea1t; s\u1eed d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n kh\u00fac v\u00e0 c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i tour h\u01b0\u1edbng d\u1eabn v\u00e0 k\u00edch ho\u1ea1t ng\u01b0\u1eddi d\u00f9ng; thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 NPS \u0111\u1ec3 th\u00f4ng b\u00e1o cho l\u1ea7n l\u1eb7p ti\u1ebfp theo.<\/li>\n<\/ul>\n<p>M\u1eb9o thi\u1ebft l\u1eadp tour onboarding th\u1ef1c ti\u1ec5n: b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t h\u01b0\u1edbng d\u1eabn tour onboarding kh\u1ea3 thi t\u1ed1i thi\u1ec3u t\u1eadp trung v\u00e0o s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t ch\u00ednh, gi\u1eef v\u0103n b\u1ea3n ng\u1eafn g\u1ecdn v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng, cung c\u1ea5p t\u00f9y ch\u1ecdn b\u1ecf qua, v\u00e0 \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 th\u00e0nh c\u00f4ng tr\u01b0\u1edbc khi m\u1edf r\u1ed9ng ph\u1ea1m vi sang c\u00e1c nhi\u1ec7m v\u1ee5 th\u1ee9 c\u1ea5p. \u0110\u1ed1i v\u1edbi c\u00e1c nh\u00f3m chu\u1ea9n h\u00f3a c\u00f4ng vi\u1ec7c n\u00e0y, h\u00e3y t\u1eadn d\u1ee5ng c\u00e1c m\u1eabu tour onboarding cho SaaS v\u00e0 c\u00e1c m\u1eabu tour onboarding cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX \u0111\u1ec3 t\u0103ng t\u1ed1c \u0111\u1ed9 tri\u1ec3n khai v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00e1c qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean l\u1ed9 tr\u00ecnh tour onboarding.<\/p>\n<h2>Chi\u1ebfn thu\u1eadt v\u00e0 Ho\u1ea1t \u0111\u1ed9ng G\u1eafn k\u1ebft<\/h2>\n<h3>C\u00e1c ho\u1ea1t \u0111\u1ed9ng th\u00fa v\u1ecb cho onboarding l\u00e0 g\u00ec?<\/h3>\n<p>C\u00e1c ho\u1ea1t \u0111\u1ed9ng onboarding th\u00fa v\u1ecb k\u1ebft h\u1ee3p k\u1ebft n\u1ed1i x\u00e3 h\u1ed9i, h\u1ecdc t\u1eadp c\u00f3 m\u1ee5c \u0111\u00edch v\u00e0 kh\u00e1m ph\u00e1 s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch vui t\u01b0\u01a1i \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng s\u1ef1 g\u1eafn k\u1ebft, k\u00edch ho\u1ea1t v\u00e0 gi\u1eef ch\u00e2n\u2014d\u00f9 b\u1ea1n \u0111ang th\u1ef1c hi\u1ec7n onboarding cho nh\u00e2n vi\u00ean hay m\u1ed9t tour onboarding cho ng\u01b0\u1eddi d\u00f9ng. K\u1ebft h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u1edfi \u0111\u1ed9ng m\u1eb7t \u0111\u1ed1i m\u1eb7t (ho\u1eb7c tr\u1ef1c ti\u1ebfp \u1ea3o) v\u1edbi c\u00e1c y\u1ebfu t\u1ed1 tour onboarding t\u01b0\u01a1ng t\u00e1c v\u00e0 c\u00e1c nhi\u1ec7m v\u1ee5 gamified t\u1ea1o ra nh\u1eefng \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean \u0111\u00e1ng nh\u1edb v\u00e0 t\u0103ng t\u1ed1c th\u1eddi gian \u0111\u1ea1t gi\u00e1 tr\u1ecb.<\/p>\n<p>T\u00f4i th\u1ef1c hi\u1ec7n m\u1ed9t lo\u1ea1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng ng\u1eafn g\u1ecdn, c\u00f3 t\u00ednh to\u00e1n li\u00ean quan tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u00e1c s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t: m\u1ed9t bu\u1ed5i ch\u00e0o \u0111\u00f3n \u0111\u1ed9i ng\u0169 k\u1ebft h\u1ee3p v\u1edbi m\u1ed9t bu\u1ed5i tham quan h\u01b0\u1edbng d\u1eabn onboarding k\u00e9o d\u00e0i 10\u201315 ph\u00fat; m\u1ed9t bu\u1ed5i kh\u1edfi \u0111\u1ed9ng b\u1ea1n b\u00e8 v\u1edbi danh s\u00e1ch ki\u1ec3m tra 5 m\u1ee5c cho tour onboarding c\u1ea7n ho\u00e0n th\u00e0nh trong tu\u1ea7n \u0111\u1ea7u ti\u00ean; v\u00e0 c\u00e1c th\u1eed th\u00e1ch microlearning d\u1ef1a tr\u00ean vai tr\u00f2 ph\u1ea3n \u00e1nh c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ed1t l\u00f5i. \u0110\u1ed1i v\u1edbi onboarding s\u1ea3n ph\u1ea9m, t\u00f4i k\u1ebft h\u1ee3p m\u1ed9t tour onboarding t\u01b0\u01a1ng t\u00e1c y\u00eau c\u1ea7u h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean (t\u1ea1o h\u1ed3 s\u01a1, k\u1ebft n\u1ed1i t\u00edch h\u1ee3p) v\u1edbi c\u00e1c tin nh\u1eafn theo d\u00f5i trong \u1ee9ng d\u1ee5ng v\u00e0 m\u1ed9t chu\u1ed7i email \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh quy tr\u00ecnh tour onboarding v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ec9 s\u1ed1 k\u00edch ho\u1ea1t. \u0110\u1ec3 l\u1ea5y c\u1ea3m h\u1ee9ng v\u00e0 m\u1eabu, h\u00e3y xem s\u1ed5 tay th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 onboarding s\u1ea3n ph\u1ea9m v\u00e0 h\u01b0\u1edbng d\u1eabn n\u1ec1n t\u1ea3ng onboarding ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 m\u1edf r\u1ed9ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u00e0y tr\u00ean c\u00e1c \u0111\u1ed9i ng\u0169 v\u00e0 n\u1ec1n t\u1ea3ng.<\/p>\n<h3>H\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c cho tour onboarding, gamification tour onboarding, m\u1eb9o tour onboarding v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t cho tour onboarding<\/h3>\n<p>C\u00e1c tour onboarding t\u01b0\u01a1ng t\u00e1c v\u00e0 gamification bi\u1ebfn h\u01b0\u1edbng d\u1eabn th\u1ee5 \u0111\u1ed9ng th\u00e0nh h\u1ecdc t\u1eadp ch\u1ee7 \u0111\u1ed9ng\u2014\u0111i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 tham gia v\u00e0 chuy\u1ec3n \u0111\u1ed5i trong tour onboarding. T\u00f4i t\u1eadp trung v\u00e0o ba m\u00f4 h\u00ecnh:<\/p>\n<ul>\n<li><strong>H\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c:<\/strong> c\u00e1c d\u1ea5u hi\u1ec7u hu\u1ea5n luy\u1ec7n theo ng\u1eef c\u1ea3nh, tooltip n\u1ed9i tuy\u1ebfn v\u00e0 c\u00e1c h\u01b0\u1edbng d\u1eabn d\u1ef1a tr\u00ean nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t khi ng\u01b0\u1eddi d\u00f9ng \u0111\u1ebfn m\u1ed9t m\u00e0n h\u00ecnh ph\u00f9 h\u1ee3p. Nh\u1eefng y\u1ebfu t\u1ed1 tour onboarding t\u01b0\u01a1ng t\u00e1c n\u00e0y gi\u1ea3m b\u1edbt ma s\u00e1t v\u00e0 t\u0103ng t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t tour onboarding b\u1eb1ng c\u00e1ch h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh c\u00e1c t\u00ednh n\u0103ng c\u1ee5 th\u1ec3 c\u1ee7a tour onboarding.<\/li>\n<li><strong>Chu\u1ed7i gamified:<\/strong> thanh ti\u1ebfn \u0111\u1ed9, huy hi\u1ec7u v\u00e0 ph\u1ea7n th\u01b0\u1edfng nh\u1ecf cho vi\u1ec7c ho\u00e0n th\u00e0nh danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn ho\u1eb7c c\u00e1c nhi\u1ec7m v\u1ee5 trong tour s\u1ea3n ph\u1ea9m. Gamification l\u00e0m t\u0103ng t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh v\u00e0 gi\u1eef ch\u00e2n ng\u01b0\u1eddi d\u00f9ng khi g\u1eafn li\u1ec1n v\u1edbi nh\u1eefng k\u1ebft qu\u1ea3 c\u00f3 \u00fd ngh\u0129a, kh\u00f4ng ph\u1ea3i c\u00e1c ch\u1ec9 s\u1ed1 ph\u00f9 phi\u1ebfm.<\/li>\n<li><strong>L\u1eddi nh\u1eafc x\u00e3 h\u1ed9i k\u1ebft h\u1ee3p:<\/strong> h\u1ed9i th\u1ea3o nh\u00f3m, gi\u1edd l\u00e0m vi\u1ec7c, ho\u1eb7c th\u1eed th\u00e1ch c\u1ed9ng \u0111\u1ed3ng nh\u1eb1m c\u1ee7ng c\u1ed1 h\u01b0\u1edbng d\u1eabn tour v\u00e0 khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi d\u00f9ng k\u00edch ho\u1ea1t th\u00f4ng qua c\u00e1c v\u00ed d\u1ee5 t\u1eeb \u0111\u1ed3ng nghi\u1ec7p v\u00e0 h\u1ecfi \u0111\u00e1p.<\/li>\n<\/ul>\n<p>M\u1eb9o v\u00e0 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t cho tour h\u01b0\u1edbng d\u1eabn m\u00e0 t\u00f4i s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>Gi\u1eef cho c\u00e1c tour ng\u1eafn g\u1ecdn v\u00e0 t\u1eadp trung v\u00e0o nhi\u1ec7m v\u1ee5\u2014ch\u1ec9 hi\u1ec3n th\u1ecb c\u00e1c t\u00ednh n\u0103ng c\u1ea7n thi\u1ebft cho h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean (th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 UX tour h\u01b0\u1edbng d\u1eabn).<\/li>\n<li>Cung c\u1ea5p t\u00f9y ch\u1ecdn b\u1ecf qua v\u00e0 quay l\u1ea1i \u0111\u1ec3 d\u00f2ng ch\u1ea3y c\u1ee7a tour h\u01b0\u1edbng d\u1eabn kh\u00f4ng bao gi\u1edd ch\u1eb7n ng\u01b0\u1eddi d\u00f9ng ch\u00ednh ho\u1eb7c kh\u00e1ch truy c\u1eadp quay l\u1ea1i.<\/li>\n<li>Ph\u00e2n \u0111o\u1ea1n v\u00e0 c\u00e1 nh\u00e2n h\u00f3a: cung c\u1ea5p c\u00e1c chu\u1ed7i tour h\u01b0\u1edbng d\u1eabn kh\u00e1c nhau cho qu\u1ea3n tr\u1ecb vi\u00ean, ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i, doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, v\u00e0 t\u00e0i kho\u1ea3n doanh nghi\u1ec7p \u0111\u1ec3 c\u1ea3i thi\u1ec7n c\u00e1 nh\u00e2n h\u00f3a tour h\u01b0\u1edbng d\u1eabn v\u00e0 gi\u1ea3m t\u1ea3i nh\u1eadn th\u1ee9c.<\/li>\n<li>Theo d\u00f5i m\u1ecdi th\u1ee9: theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 KPI c\u1ee7a tour h\u01b0\u1edbng d\u1eabn (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c tour h\u01b0\u1edbng d\u1eabn, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n, NPS) v\u00e0 s\u1eed d\u1ee5ng th\u1eed nghi\u1ec7m A\/B v\u00e0 ghi l\u1ea1i phi\u00ean \u0111\u1ec3 c\u1ea3i ti\u1ebfn.<\/li>\n<li>K\u1ebft h\u1ee3p c\u00e1c k\u00eanh: k\u1ebft h\u1ee3p tour h\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c v\u1edbi tin nh\u1eafn trong \u1ee9ng d\u1ee5ng, th\u00f4ng b\u00e1o \u0111\u1ea9y v\u00e0 m\u1ed9t chu\u1ed7i tour h\u01b0\u1edbng d\u1eabn qua email \u0111\u1ec3 duy tr\u00ec \u0111\u1ed9ng l\u1ef1c trong su\u1ed1t v\u00f2ng \u0111\u1eddi h\u01b0\u1edbng d\u1eabn.<\/li>\n<\/ul>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c nh\u00f3m ch\u1ecdn c\u00f4ng c\u1ee5, h\u00e3y \u0111\u00e1nh gi\u00e1 ph\u1ea7n m\u1ec1m tour onboarding h\u1ed7 tr\u1ee3 ch\u1ec9nh s\u1eeda trong \u1ee9ng d\u1ee5ng, ph\u00e2n kh\u00fac, ph\u00e2n t\u00edch v\u00e0 th\u1eed nghi\u1ec7m A\/B\u2014xem so s\u00e1nh ph\u1ea7n m\u1ec1m onboarding ng\u01b0\u1eddi d\u00f9ng t\u1ed1t nh\u1ea5t v\u00e0 h\u01b0\u1edbng d\u1eabn c\u00f4ng c\u1ee5 onboarding cho SaaS \u0111\u1ec3 ch\u1ecdn c\u00e1c c\u00f4ng c\u1ee5 tour onboarding ph\u00f9 h\u1ee3p cho \u1ee9ng d\u1ee5ng web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p. S\u1eed d\u1ee5ng m\u1eabu tour onboarding v\u00e0 c\u00e1c m\u1eabu h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 t\u0103ng t\u1ed1c \u0111\u1ed9 tri\u1ec3n khai, sau \u0111\u00f3 l\u1eb7p l\u1ea1i b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u00e2n t\u00edch tour onboarding v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u1ecbnh t\u00ednh \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n v\u00e0 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a tour onboarding theo th\u1eddi gian.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/onboarding-tour-317030.jpg\" alt=\"tour h\u01b0\u1edbng d\u1eabn\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>C\u00e1c Giai \u0110o\u1ea1n Quy Tr\u00ecnh v\u00e0 \u0110o L\u01b0\u1eddng<\/h2>\n<h3>5 giai \u0111o\u1ea1n c\u1ee7a quy tr\u00ecnh onboarding l\u00e0 g\u00ec?<\/h3>\n<p>1) Preboarding (Chu\u1ea9n B\u1ecb &amp; \u0110\u1eb7t K\u1ef3 V\u1ecdng) \u2014 C\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u01b0\u1edbc ng\u00e0y \u0111\u1ea7u ti\u00ean ho\u1eb7c l\u1ea7n \u0111\u0103ng nh\u1eadp \u0111\u1ea7u ti\u00ean nh\u1eb1m gi\u1ea3m thi\u1ec3u ma s\u00e1t: thi\u1ebft l\u1eadp t\u00e0i kho\u1ea3n, c\u1ea5p quy\u1ec1n truy c\u1eadp, email ch\u00e0o m\u1eebng v\u00e0 danh s\u00e1ch ki\u1ec3m tra preboarding. M\u1ee5c ti\u00eau &amp; KPI: gi\u1ea3m th\u1eddi gian \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng \u0111\u1ea7u ti\u00ean v\u00e0 th\u1ea5t b\u1ea1i trong thi\u1ebft l\u1eadp; \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh danh s\u00e1ch ki\u1ec3m tra preboarding v\u00e0 th\u1eddi gian \u0111\u1ebfn k\u00edch ho\u1ea1t. M\u1eb9o: cung c\u1ea5p c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo r\u00f5 r\u00e0ng, th\u00f4ng tin x\u00e1c th\u1ef1c c\u1ea7n thi\u1ebft, t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn ng\u1eafn (h\u01b0\u1edbng d\u1eabn tour onboarding \/ h\u01b0\u1edbng d\u1eabn b\u1eaft \u0111\u1ea7u nhanh), v\u00e0 nh\u1eafc nh\u1edf t\u1ef1 \u0111\u1ed9ng. T\u00f4i t\u1ef1 \u0111\u1ed9ng h\u00f3a tin nh\u1eafn preboarding v\u00e0 vi\u1ec7c giao th\u00f4ng tin x\u00e1c th\u1ef1c \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c nh\u00e2n vi\u00ean m\u1edbi \u0111\u1ebfn s\u1eb5n s\u00e0ng h\u00e0nh \u0111\u1ed9ng.<\/p>\n<p>2) \u0110\u1ecbnh h\u01b0\u1edbng \/ Ch\u00e0o m\u1eebng (\u0110\u1ecbnh h\u01b0\u1edbng &amp; Giao l\u01b0u) \u2014 M\u1ed9t l\u1eddi ch\u00e0o ng\u1eafn g\u1ecdn gi\u1edbi thi\u1ec7u s\u1ee9 m\u1ec7nh, \u0111\u1ed3ng \u0111\u1ed9i v\u00e0 c\u00e1c h\u1ec7 th\u1ed1ng c\u1ed1t l\u00f5i; \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m, \u0111i\u1ec1u n\u00e0y t\u01b0\u01a1ng \u1ee9ng v\u1edbi m\u1ed9t chuy\u1ebfn tham quan h\u01b0\u1edbng d\u1eabn ban \u0111\u1ea7u ho\u1eb7c chuy\u1ebfn tham quan ch\u00e0o m\u1eebng. M\u1ee5c ti\u00eau &amp; KPI: t\u0103ng t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh phi\u00ean \u0111\u1ea7u ti\u00ean, ho\u00e0n th\u00e0nh chuy\u1ebfn tham quan onboarding, v\u00e0 NPS c\u01a1 b\u1ea3n. M\u1eb9o: k\u1ebft h\u1ee3p m\u1ed9t chuy\u1ebfn tham quan onboarding t\u01b0\u01a1ng t\u00e1c ng\u1eafn v\u1edbi m\u1ed9t ng\u01b0\u1eddi b\u1ea1n ho\u1eb7c ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 t\u0103ng t\u1ed1c \u0111\u1ed9 giao l\u01b0u v\u00e0 hi\u1ec3n th\u1ecb c\u00e1c t\u00ednh n\u0103ng c\u1ed1t l\u00f5i mang l\u1ea1i gi\u00e1 tr\u1ecb.<\/p>\n<p>3) Kh\u1ea3 n\u0103ng \/ \u0110\u00e0o t\u1ea1o (K\u00edch ho\u1ea1t &amp; Th\u1ef1c h\u00e0nh) \u2014 \u0110\u00e0o t\u1ea1o d\u1ef1a tr\u00ean nhi\u1ec7m v\u1ee5 v\u00e0 c\u00e1c h\u01b0\u1edbng d\u1eabn th\u1ef1c h\u00e0nh (h\u01b0\u1edbng d\u1eabn chuy\u1ebfn tham quan onboarding t\u01b0\u01a1ng t\u00e1c, danh s\u00e1ch ki\u1ec3m tra, microlearning) d\u1ea1y c\u00e1c h\u00e0nh \u0111\u1ed9ng ch\u00ednh. M\u1ee5c ti\u00eau &amp; KPI: c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a nhi\u1ec7m v\u1ee5, v\u00e0 th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb. M\u1eb9o: s\u1eed d\u1ee5ng ti\u1ebft l\u1ed9 d\u1ea7n d\u1ea7n v\u00e0 c\u00e1c chuy\u1ebfn tham quan onboarding s\u1ea3n ph\u1ea9m t\u1eadp trung v\u00e0o c\u00e1c nhi\u1ec7m v\u1ee5 ch\u00ednh; s\u1eed d\u1ee5ng ph\u00e2n t\u00edch v\u00e0 ghi \u00e2m phi\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m ma s\u00e1t.<\/p>\n<p>4) K\u00edch ho\u1ea1t Gi\u00e1 tr\u1ecb \u0110\u1ea7u ti\u00ean \/ Th\u00f4ng qua (X\u00e1c th\u1ef1c Gi\u00e1 tr\u1ecb) \u2014 Kho\u1ea3nh kh\u1eafc m\u00e0 ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t k\u1ebft qu\u1ea3 c\u00f3 \u00fd ngh\u0129a (ho\u00e0n th\u00e0nh thi\u1ebft l\u1eadp, giao d\u1ecbch \u0111\u1ea7u ti\u00ean, nhi\u1ec7m v\u1ee5 \u0111\u00e3 g\u1eedi). M\u1ee5c ti\u00eau &amp; KPI: t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u0103ng tr\u01b0\u1edfng chuy\u1ec3n \u0111\u1ed5i, gi\u1eef ch\u00e2n s\u1edbm. M\u1eb9o: thi\u1ebft k\u1ebf lu\u1ed3ng chuy\u1ebfn tham quan onboarding c\u1ee7a b\u1ea1n \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh m\u1ed9t h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean; A\/B th\u1eed nghi\u1ec7m th\u1ee9 t\u1ef1, n\u1ed9i dung v\u00e0 k\u00edch ho\u1ea1t \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a chuy\u1ec3n \u0111\u1ed5i chuy\u1ebfn tham quan onboarding.<\/p>\n<p>5) Ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c &amp; Gi\u1eef ch\u00e2n (M\u1edf r\u1ed9ng, H\u1ed7 tr\u1ee3 &amp; V\u1eadn \u0111\u1ed9ng vi\u00ean) \u2014 Ti\u1ebfp t\u1ee5c g\u1eafn k\u1ebft, \u00e1p d\u1ee5ng t\u00ednh n\u0103ng n\u00e2ng cao, ki\u1ec3m tra th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh v\u1eadn \u0111\u1ed9ng. M\u1ee5c ti\u00eau &amp; KPI: t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n, gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf, LTV, doanh thu m\u1edf r\u1ed9ng, NPS. M\u1eb9o: tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n kh\u00fac v\u00e0 c\u00e1 nh\u00e2n h\u00f3a (chu\u1ed7i tour h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u1ee3c t\u00f9y ch\u1ec9nh, tin nh\u1eafn trong \u1ee9ng d\u1ee5ng, chu\u1ed7i email), thu th\u1eadp ph\u1ea3n h\u1ed3i, v\u00e0 th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m A\/B cho tour h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 c\u1ea3i thi\u1ec7n vi\u1ec7c gi\u1eef ch\u00e2n l\u00e2u d\u00e0i. T\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eafc nh\u1edf, m\u1eb9o v\u00e0 quy tr\u00ecnh h\u1ed7 tr\u1ee3 \u0111\u1ec3 t\u0103ng tr\u01b0\u1edfng m\u00e0 kh\u00f4ng c\u1ea7n qu\u1ea3n l\u00fd th\u1ee7 c\u00f4ng.<\/p>\n<p>Danh s\u00e1ch ki\u1ec3m tra nhanh qua c\u00e1c giai \u0111o\u1ea1n: x\u00e1c \u0111\u1ecbnh c\u00e1c s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t v\u00e0 KPI ch\u00ednh, l\u1eadp b\u1ea3n \u0111\u1ed3 quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn v\u00e0 danh s\u00e1ch ki\u1ec3m tra h\u01b0\u1edbng d\u1eabn, x\u00e2y d\u1ef1ng m\u1ed9t tour h\u01b0\u1edbng d\u1eabn\/tutorial t\u01b0\u01a1ng t\u00e1c t\u1ed1i thi\u1ec3u, thi\u1ebft l\u1eadp ph\u00e2n t\u00edch tour h\u01b0\u1edbng d\u1eabn v\u00e0 ghi l\u1ea1i phi\u00ean, th\u1ef1c hi\u1ec7n c\u00e1c th\u1eed nghi\u1ec7m A\/B, thu th\u1eadp NPS\/ph\u1ea3n h\u1ed3i, v\u00e0 l\u1eb7p l\u1ea1i d\u1ef1a tr\u00ean d\u1eef li\u1ec7u v\u00e0 t\u00edn hi\u1ec7u \u0111\u1ecbnh t\u00ednh. \u0110\u1ed1i v\u1edbi c\u00e1c s\u00e1ch h\u01b0\u1edbng d\u1eabn v\u00e0 m\u1eabu, t\u00f4i tham kh\u1ea3o <a href=\"https:\/\/messengerbot.app\/vi\/cac-thuc-tien-tot-nhat-ve-onboarding-san-pham-mot-cuon-sach-huong-dan-thuc-te-de-toi-uu-hoa-trai-nghiem-nguoi-dung-toc-do-thoi-gian-dat-gia-tri-va-giam-ty-le-roi-bo-bao-gom-cac-vi-du-ve-onboarding-u\/\">c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t trong vi\u1ec7c h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m<\/a> v\u00e0 <a href=\"https:\/\/messengerbot.app\/vi\/quy-trinh-tiep-nhan-khach-hang-huong-dan-ro-rang-ve-5-giai-doan-7-buoc-cua-khach-hang-5-cs-va-mau-bieu-do-dong-chay-vi-du-ve-saas-ngan-hang-salesforce\/\">quy tr\u00ecnh onboarding kh\u00e1ch h\u00e0ng<\/a> h\u01b0\u1edbng d\u1eabn khi l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng theo giai \u0111o\u1ea1n.<\/p>\n<h3>C\u00e1c ch\u1ec9 s\u1ed1 tour h\u01b0\u1edbng d\u1eabn, KPI tour h\u01b0\u1edbng d\u1eabn, ph\u00e2n t\u00edch tour h\u01b0\u1edbng d\u1eabn v\u00e0 t\u1ef7 l\u1ec7 g\u1eafn k\u1ebft tour h\u01b0\u1edbng d\u1eabn<\/h3>\n<p>\u0110o l\u01b0\u1eddng vi\u1ec7c h\u01b0\u1edbng d\u1eabn y\u00eau c\u1ea7u m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ec9 s\u1ed1 r\u00f5 r\u00e0ng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 li\u00ean k\u1ebft tr\u1ea3i nghi\u1ec7m v\u1edbi k\u1ebft qu\u1ea3. T\u00f4i ph\u00e2n chia c\u00e1c ch\u1ec9 s\u1ed1 th\u00e0nh c\u00e1c nh\u00f3m \u0111\u1ea7u v\u00e0o, quy tr\u00ecnh v\u00e0 k\u1ebft qu\u1ea3 \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn.<\/p>\n<ul>\n<li><strong>Ch\u1ec9 s\u1ed1 \u0111\u1ea7u v\u00e0o:<\/strong> t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh tr\u01b0\u1edbc khi h\u01b0\u1edbng d\u1eabn, t\u1ef7 l\u1ec7 ch\u1ea5p nh\u1eadn l\u1eddi m\u1eddi, th\u1eddi gian x\u00e1c minh t\u00e0i kho\u1ea3n. Nh\u1eefng \u0111i\u1ec1u n\u00e0y d\u1ef1 \u0111o\u00e1n li\u1ec7u ng\u01b0\u1eddi d\u00f9ng c\u00f3 v\u00e0o \u0111\u01b0\u1ee3c ph\u1ec5u h\u01b0\u1edbng d\u1eabn hay kh\u00f4ng.<\/li>\n<li><strong>C\u00e1c ch\u1ec9 s\u1ed1 quy tr\u00ecnh:<\/strong> ho\u00e0n th\u00e0nh h\u01b0\u1edbng d\u1eabn onboarding tour, t\u1ef7 l\u1ec7 t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour (nh\u1ea5p chu\u1ed9t, t\u01b0\u01a1ng t\u00e1c m\u1ed7i phi\u00ean), th\u1eddi gian \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean. Theo d\u00f5i ti\u1ebfn tr\u00ecnh qua chu\u1ed7i h\u01b0\u1edbng d\u1eabn onboarding tour c\u1ee7a b\u1ea1n v\u00e0 x\u00e1c \u0111\u1ecbnh c\u00e1c b\u01b0\u1edbc r\u1eddi b\u1ecf.<\/li>\n<li><strong>C\u00e1c ch\u1ec9 s\u1ed1 k\u1ebft qu\u1ea3 (KPI):<\/strong> t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n h\u01b0\u1edbng d\u1eabn onboarding tour (ng\u00e0y 7, ng\u00e0y 30), chuy\u1ec3n \u0111\u1ed5i h\u01b0\u1edbng d\u1eabn onboarding tour sang tr\u1ea3 ph\u00ed ho\u1eb7c \u0111\u1ebfn c\u1ed9t m\u1ed1c ti\u1ebfp theo, NPS v\u00e0 k\u1ebft qu\u1ea3 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u1eefng \u0111i\u1ec1u n\u00e0y cho th\u1ea5y t\u00e1c \u0111\u1ed9ng l\u00e2u d\u00e0i v\u00e0 ROI.<\/li>\n<\/ul>\n<p>Danh s\u00e1ch ki\u1ec3m tra tri\u1ec3n khai cho ph\u00e2n t\u00edch:<\/p>\n<ul>\n<li>Ghi l\u1ea1i c\u00e1c s\u1ef1 ki\u1ec7n cho t\u1eebng t\u00ednh n\u0103ng c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour v\u00e0 s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t; ghi l\u1ea1i ph\u00e2n kh\u00fac ng\u01b0\u1eddi d\u00f9ng v\u00e0 ng\u1eef c\u1ea3nh thi\u1ebft b\u1ecb.<\/li>\n<li>S\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 nhi\u1ec7t v\u00e0 ghi l\u1ea1i phi\u00ean \u0111\u1ec3 ph\u00e1t hi\u1ec7n s\u1ef1 c\u1ea3n tr\u1edf UX trong h\u01b0\u1edbng d\u1eabn onboarding tour v\u00e0 m\u1eb9o giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour.<\/li>\n<li>X\u00e2y d\u1ef1ng b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n cho c\u00e1c ch\u1ec9 s\u1ed1 h\u01b0\u1edbng d\u1eabn onboarding tour v\u00e0 KPI c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour \u0111\u1ec3 theo d\u00f5i t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, s\u1ef1 tham gia c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour v\u00e0 c\u00e1c nh\u00f3m gi\u1eef ch\u00e2n.<\/li>\n<li>Th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m A\/B cho h\u01b0\u1edbng d\u1eabn onboarding tour v\u1ec1 n\u1ed9i dung, \u0111\u1ed9 d\u00e0i chu\u1ed7i, k\u00edch ho\u1ea1t v\u00e0 quy t\u1eafc c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour.<\/li>\n<li>Thu th\u1eadp ph\u1ea3n h\u1ed3i \u0111\u1ecbnh t\u00ednh (kh\u1ea3o s\u00e1t trong \u1ee9ng d\u1ee5ng, NPS) sau c\u00e1c c\u1ed9t m\u1ed1c quan tr\u1ecdng c\u1ee7a h\u01b0\u1edbng d\u1eabn onboarding tour \u0111\u1ec3 \u01b0u ti\u00ean s\u1eeda ch\u1eefa theo t\u00e1c \u0111\u1ed9ng.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 ch\u1ecdn c\u00f4ng c\u1ee5, so s\u00e1nh ph\u1ea7n m\u1ec1m h\u01b0\u1edbng d\u1eabn onboarding tour v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn onboarding tour h\u1ed7 tr\u1ee3 ph\u00e2n kh\u00fac, ch\u1ec9nh s\u1eeda trong \u1ee9ng d\u1ee5ng, khung th\u1eed nghi\u1ec7m v\u00e0 ph\u00e2n t\u00edch\u2014xem <a href=\"https:\/\/messengerbot.app\/vi\/phan-mem-huong-dan-nguoi-dung-tot-nhat-cong-cu-thuc-tien-vi-du-ux-va-cac-phuong-phap-tot-nhat-de-tao-ra-trai-nghiem-huong-dan-khach-hang-tuyet-voi\/\">ph\u1ea7n m\u1ec1m onboarding ng\u01b0\u1eddi d\u00f9ng t\u1ed1t nh\u1ea5t<\/a> t\u1ed5ng h\u1ee3p v\u00e0 <a href=\"https:\/\/messengerbot.app\/vi\/cong-cu-huong-dan-cho-saas-huong-dan-thuc-te-ve-quy-trinh-onboarding-saas-lua-chon-phan-mem-chi-so-va-cac-vi-du-da-duoc-chung-minh-tren-reddit\/\">c\u00f4ng c\u1ee5 onboarding cho SaaS<\/a> h\u01b0\u1edbng d\u1eabn khi quy\u1ebft \u0111\u1ecbnh n\u1ec1n t\u1ea3ng n\u00e0o s\u1ebd ghi l\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 tour onboarding m\u00e0 b\u1ea1n c\u1ea7n.<\/p>\n<h2>Khung v\u00e0 V\u0103n h\u00f3a<\/h2>\n<h3>5 C c\u1ee7a onboarding l\u00e0 g\u00ec?<\/h3>\n<p>5 C c\u1ee7a onboarding l\u00e0 Tu\u00e2n th\u1ee7, L\u00e0m r\u00f5, V\u0103n h\u00f3a, K\u1ebft n\u1ed1i v\u00e0 S\u1ef1 t\u1ef1 tin \u2014 m\u1ed9t khung ng\u1eafn g\u1ecdn m\u00e0 t\u00f4i s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed7i tour onboarding v\u00e0 tour onboarding ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec1u mang l\u1ea1i k\u1ebft qu\u1ea3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. M\u1ed7i C t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a v\u00e0o danh s\u00e1ch ki\u1ec3m tra tour onboarding ho\u1eb7c chu\u1ed7i tour onboarding s\u1ea3n ph\u1ea9m \u0111\u1ec3 onboarding nh\u00e2n vi\u00ean v\u00e0 onboarding s\u1ea3n ph\u1ea9m \u0111\u1ec1u th\u00fac \u0111\u1ea9y k\u00edch ho\u1ea1t v\u00e0 gi\u1eef ch\u00e2n.<\/p>\n<ul>\n<li><strong>Tu\u00e2n th\u1ee7<\/strong>: C\u00e1c nhi\u1ec7m v\u1ee5 thi\u1ebft l\u1eadp c\u1ea7n thi\u1ebft v\u00e0 c\u00e1c b\u01b0\u1edbc ph\u00e1p l\u00fd\/b\u1ea3o m\u1eadt (cung c\u1ea5p t\u00e0i kho\u1ea3n, \u0111\u1ed3ng \u00fd b\u1ea3o m\u1eadt, x\u00e1c nh\u1eadn ch\u00ednh s\u00e1ch). \u0110\u1ed1i v\u1edbi c\u00e1c tour onboarding s\u1ea3n ph\u1ea9m, t\u00f4i \u0111\u01b0a ra c\u00e1c b\u01b0\u1edbc tu\u00e2n th\u1ee7 trong quy tr\u00ecnh ti\u1ec1n onboarding v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u01b0\u1edbng d\u1eabn tour onboarding bao g\u1ed3m b\u1ea5t k\u1ef3 ki\u1ec3m tra c\u1ea5u h\u00ecnh n\u00e0o. \u0110o l\u01b0\u1eddng t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh v\u00e0 th\u1eddi gian \u0111\u1ebfn tu\u00e2n th\u1ee7.<\/li>\n<li><strong>Gi\u1ea3i th\u00edch<\/strong>: Mong \u0111\u1ee3i r\u00f5 r\u00e0ng v\u00e0 m\u1ee5c ti\u00eau gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean \u2014 nh\u1eefng g\u00ec ng\u01b0\u1eddi ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i \u0111\u1ea1t \u0111\u01b0\u1ee3c \u0111\u1ec3 \u0111\u01b0\u1ee3c coi l\u00e0 \u201c\u0111\u00e3 k\u00edch ho\u1ea1t.\u201d T\u00f4i \u0111\u1ecbnh ngh\u0129a s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t trong quy tr\u00ecnh tour onboarding v\u00e0 s\u1eed d\u1ee5ng c\u00e1c m\u1eabu tour onboarding d\u1ef1a tr\u00ean vai tr\u00f2 \u0111\u1ec3 l\u00e0m r\u00f5 t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c KPI c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng nh\u01b0 th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean.<\/li>\n<li><strong>V\u0103n h\u00f3a<\/strong>: C\u00e1c gi\u00e1 tr\u1ecb, nghi l\u1ec5 v\u00e0 chu\u1ea9n m\u1ef1c \u0111\u1ecbnh h\u00ecnh h\u00e0nh vi. \u0110\u1ed1i v\u1edbi onboarding ng\u01b0\u1eddi d\u00f9ng, \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0 h\u01b0\u1edbng d\u1eabn c\u1ed9ng \u0111\u1ed3ng ho\u1eb7c chu\u1ea9n m\u1ef1c h\u1ed7 tr\u1ee3 s\u1ea3n ph\u1ea9m; \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean, \u0111\u00f3 l\u00e0 s\u1ee9 m\u1ec7nh v\u00e0 c\u00e1ch l\u00e0m vi\u1ec7c. Nh\u00fang c\u00e1c \u0111i\u1ec3m ch\u1ea1m v\u0103n h\u00f3a v\u00e0o tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng tour onboarding (c\u00e2u chuy\u1ec7n, v\u00ed d\u1ee5 th\u00e0nh c\u00f4ng) t\u0103ng t\u1ed1c \u0111\u1ed9 x\u00e3 h\u1ed9i h\u00f3a v\u00e0 gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf.<\/li>\n<li><strong>K\u1ebft n\u1ed1i<\/strong>: T\u00edch h\u1ee3p x\u00e3 h\u1ed9i\u2014b\u1ea1n b\u00e8, ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn, th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1ed9ng \u0111\u1ed3ng. T\u00f4i k\u1ebft h\u1ee3p c\u00e1c tour h\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c bu\u1ed5i ki\u1ec3m tra b\u1ea1n b\u00e8 \u0111\u00e3 l\u00ean l\u1ecbch v\u00e0 c\u00e1c g\u1ee3i \u00fd c\u1ed9ng \u0111\u1ed3ng \u0111\u1ec3 r\u00fat ng\u1eafn th\u1eddi gian tr\u1ea3 l\u1eddi v\u00e0 t\u0103ng c\u01b0\u1eddng s\u1ef1 tham gia v\u00e0o tour h\u01b0\u1edbng d\u1eabn.<\/li>\n<li><strong>S\u1ef1 t\u1ef1 tin<\/strong>: Kh\u1ea3 n\u0103ng ch\u1ee9ng minh \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 c\u1ed1t l\u00f5i m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp. S\u1eed d\u1ee5ng c\u00e1c tour h\u01b0\u1edbng d\u1eabn t\u01b0\u01a1ng t\u00e1c d\u1ef1a tr\u00ean nhi\u1ec7m v\u1ee5 v\u00e0 microlearning \u0111\u1ec3 x\u00e1c th\u1ef1c n\u0103ng l\u1ef1c; \u0111o l\u01b0\u1eddng t\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng c\u1ee7a nhi\u1ec7m v\u1ee5, t\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh tour h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1c nh\u00f3m gi\u1eef ch\u00e2n s\u1edbm.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 hi\u1ec7n th\u1ef1c h\u00f3a 5 C, h\u00e3y d\u1ecbch m\u1ed7i c\u00e1i th\u00e0nh m\u1ed9t danh s\u00e1ch ki\u1ec3m tra ng\u1eafn ho\u1eb7c chu\u1ed7i tour h\u01b0\u1edbng d\u1eabn (chu\u1ea9n b\u1ecb tr\u01b0\u1edbc \u2192 tour ch\u00e0o m\u1eebng \u2192 \u0111\u00e0o t\u1ea1o \u2192 h\u00e0nh \u0111\u1ed9ng t\u1ea1o gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean \u2192 ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c). \u0110o l\u01b0\u1eddng t\u1eebng b\u01b0\u1edbc v\u1edbi ph\u00e2n t\u00edch tour h\u01b0\u1edbng d\u1eabn v\u00e0 KPI \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 th\u1eed nghi\u1ec7m A\/B v\u1edbi n\u1ed9i dung, \u0111\u1ed9 d\u00e0i chu\u1ed7i v\u00e0 quy t\u1eafc c\u00e1 nh\u00e2n h\u00f3a v\u00e0 ch\u1ee9ng minh ROI cho c\u00e1c kho\u1ea3n \u0111\u1ea7u t\u01b0 v\u00e0o tour h\u01b0\u1edbng d\u1eabn.<\/p>\n<h3>S\u1ed5 tay tour h\u01b0\u1edbng d\u1eabn, v\u0103n h\u00f3a h\u01b0\u1edbng d\u1eabn, danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn cho c\u00e1c qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m v\u00e0 danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX<\/h3>\n<p>T\u00f4i c\u1ea5u tr\u00fac m\u1ed9t s\u1ed5 tay tour h\u01b0\u1edbng d\u1eabn xoay quanh thi\u1ebft k\u1ebf, th\u1ef1c hi\u1ec7n v\u00e0 \u0111o l\u01b0\u1eddng \u0111\u1ec3 c\u00e1c \u0111\u1ed9i\u2014qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m, nh\u00e0 thi\u1ebft k\u1ebf UX, th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng\u2014c\u00f3 th\u1ec3 tri\u1ec3n khai c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tour h\u01b0\u1edbng d\u1eabn l\u1eb7p l\u1ea1i tr\u00ean c\u00e1c \u1ee9ng d\u1ee5ng web, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng v\u00e0 ph\u1ea7n m\u1ec1m doanh nghi\u1ec7p. M\u1ed9t s\u1ed5 tay g\u1ecdn nh\u1eb9 c\u00f3 c\u00e1c ph\u1ea7n ch\u01a1i, danh s\u00e1ch ki\u1ec3m tra v\u00e0 \u0111o l\u01b0\u1eddng.<\/p>\n<p><strong>S\u1ed5 tay: thi\u1ebft k\u1ebf v\u00e0 chi\u1ebfn l\u01b0\u1ee3c<\/strong><\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t ch\u00ednh v\u00e0 c\u00e1c KPI m\u1ee5c ti\u00eau (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 tham gia tour h\u01b0\u1edbng d\u1eabn, t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n, NPS).<\/li>\n<li>Ch\u1ecdn lo\u1ea1i tour: tour kh\u1edfi \u0111\u1ed9ng nhanh m\u1ed9t b\u01b0\u1edbc, tour gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m nhi\u1ec1u b\u01b0\u1edbc, ho\u1eb7c tour gi\u1edbi thi\u1ec7u t\u01b0\u01a1ng t\u00e1c theo ng\u1eef c\u1ea3nh cho c\u00e1c quy tr\u00ecnh ph\u1ee9c t\u1ea1p.<\/li>\n<li>Thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m tour gi\u1edbi thi\u1ec7u v\u1edbi vi\u1ec7c ti\u1ebft l\u1ed9 d\u1ea7n, n\u1ed9i dung tour gi\u1edbi thi\u1ec7u ng\u1eafn g\u1ecdn, v\u00e0 c\u00e1c CTA r\u00f5 r\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi c\u00e1c t\u00ednh n\u0103ng c\u1ee7a tour gi\u1edbi thi\u1ec7u m\u00e0 b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi d\u00f9ng \u00e1p d\u1ee5ng.<\/li>\n<\/ul>\n<p><strong>Danh s\u00e1ch ki\u1ec3m tra cho c\u00e1c qu\u1ea3n l\u00fd s\u1ea3n ph\u1ea9m<\/strong><\/p>\n<ul>\n<li>L\u1eadp b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh v\u00e0 ph\u00e2n kh\u00fac ng\u01b0\u1eddi d\u00f9ng; \u01b0u ti\u00ean c\u00e1c chu\u1ed7i tour gi\u1edbi thi\u1ec7u cho c\u00e1c ph\u00e2n kh\u00fac c\u00f3 gi\u00e1 tr\u1ecb cao nh\u1ea5t (ng\u01b0\u1eddi d\u00f9ng th\u1eed, qu\u1ea3n tr\u1ecb vi\u00ean, SMB so v\u1edbi doanh nghi\u1ec7p).<\/li>\n<li>T\u1ea1o danh s\u00e1ch ki\u1ec3m tra tour gi\u1edbi thi\u1ec7u: s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t, c\u00e1c t\u00ednh n\u0103ng c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3n th\u1ecb, ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng, k\u1ebf ho\u1ea1ch \u0111o l\u01b0\u1eddng, v\u00e0 quy\u1ec1n s\u1edf h\u1eefu.<\/li>\n<li>Ch\u1ecdn c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 ph\u1ea7n m\u1ec1m tour gi\u1edbi thi\u1ec7u h\u1ed7 tr\u1ee3 c\u00e1 nh\u00e2n h\u00f3a, th\u1eed nghi\u1ec7m A\/B, v\u00e0 ph\u00e2n t\u00edch; tham kh\u1ea3o h\u01b0\u1edbng d\u1eabn khi \u0111\u00e1nh gi\u00e1 c\u00e1c t\u00f9y ch\u1ecdn. <a href=\"https:\/\/messengerbot.app\/vi\/cong-cu-huong-dan-cho-saas-huong-dan-thuc-te-ve-quy-trinh-onboarding-saas-lua-chon-phan-mem-chi-so-va-cac-vi-du-da-duoc-chung-minh-tren-reddit\/\">c\u00f4ng c\u1ee5 onboarding cho SaaS<\/a> Danh s\u00e1ch ki\u1ec3m tra cho c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf UX.<\/li>\n<\/ul>\n<p><strong>Ph\u00e1c th\u1ea3o quy tr\u00ecnh tour gi\u1edbi thi\u1ec7u v\u00e0 n\u1ed9i dung ng\u1eafn; tu\u00e2n theo c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 UX tour gi\u1edbi thi\u1ec7u\u2014c\u00e1c b\u01b0\u1edbc t\u1ed1i thi\u1ec3u, ti\u1ebfn tr\u00ecnh r\u00f5 r\u00e0ng, v\u00e0 c\u00e1c m\u1eabu UI d\u1ec5 ti\u1ebfp c\u1eadn.<\/strong><\/p>\n<ul>\n<li>T\u1ea1o m\u1eabu tour gi\u1edbi thi\u1ec7u cho SaaS v\u00e0 di \u0111\u1ed9ng; x\u00e1c th\u1ef1c v\u1edbi c\u00e1c b\u1ea3n ghi phi\u00ean v\u00e0 b\u1ea3n \u0111\u1ed3 nhi\u1ec7t \u0111\u1ec3 ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c \u0111i\u1ec3m ma s\u00e1t.<\/li>\n<li>Nguy\u00ean m\u1eabu c\u00e1c m\u1eabu tour h\u01b0\u1edbng d\u1eabn cho SaaS v\u00e0 di \u0111\u1ed9ng; x\u00e1c th\u1ef1c v\u1edbi c\u00e1c b\u1ea3n ghi phi\u00ean v\u00e0 b\u1ea3n \u0111\u1ed3 nhi\u1ec7t \u0111\u1ec3 ph\u00e1t hi\u1ec7n s\u1edbm c\u00e1c \u0111i\u1ec3m ma s\u00e1t.<\/li>\n<li>Cung c\u1ea5p t\u00e0i s\u1ea3n h\u01b0\u1edbng d\u1eabn tour onboarding v\u00e0 h\u01b0\u1edbng d\u1eabn chuy\u1ec3n giao cho c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n; bao g\u1ed3m m\u1eb9o UI cho tour onboarding v\u00e0 h\u01b0\u1edbng d\u1eabn cho nh\u00e0 ph\u00e1t tri\u1ec3n \u0111\u1ec3 th\u1ef1c hi\u1ec7n.<\/li>\n<\/ul>\n<p><strong>\u0110o l\u01b0\u1eddng v\u00e0 l\u1eb7p l\u1ea1i<\/strong>: \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 KPI c\u1ee7a tour onboarding trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n ph\u00e2n t\u00edch, theo d\u00f5i c\u00e1c nh\u00f3m cho t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n ng\u00e0y 7 v\u00e0 ng\u00e0y 30, v\u00e0 th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m A\/B cho tour onboarding v\u1ec1 n\u1ed9i dung, quy tr\u00ecnh v\u00e0 c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i. \u0110\u1ed1i v\u1edbi c\u00e1c s\u00e1ch h\u01b0\u1edbng d\u1eabn v\u00e0 m\u1eabu th\u1ef1c t\u1ebf, t\u00f4i s\u1eed d\u1ee5ng <a href=\"https:\/\/messengerbot.app\/vi\/cac-thuc-tien-tot-nhat-ve-onboarding-san-pham-mot-cuon-sach-huong-dan-thuc-te-de-toi-uu-hoa-trai-nghiem-nguoi-dung-toc-do-thoi-gian-dat-gia-tri-va-giam-ty-le-roi-bo-bao-gom-cac-vi-du-ve-onboarding-u\/\">c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t trong vi\u1ec7c h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m<\/a> t\u00e0i nguy\u00ean v\u00e0 <a href=\"https:\/\/messengerbot.app\/vi\/nen-tang-huong-dan-nguoi-dung-mot-huong-dan-thuc-te-vui-tuoi-de-tao-ra-mot-quy-trinh-huong-dan-nen-tang-lien-mach-voi-cac-mau-cong-cu-va-quy-trinh-lam-viec-cua-doi-ngu\/\">h\u01b0\u1edbng d\u1eabn n\u1ec1n t\u1ea3ng gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi d\u00f9ng<\/a> \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a c\u00f4ng c\u1ee5, m\u1eabu v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a nh\u00f3m.<\/p>\n<p>Cu\u1ed1i c\u00f9ng, t\u00edch h\u1ee3p v\u0103n h\u00f3a v\u00e0 v\u00f2ng ph\u1ea3n h\u1ed3i v\u00e0o s\u00e1ch h\u01b0\u1edbng d\u1eabn c\u1ee7a b\u1ea1n: thu th\u1eadp NPS, ph\u1ea3n h\u1ed3i trong \u1ee9ng d\u1ee5ng v\u00e0 ghi ch\u00fa \u0111\u1ecbnh t\u00ednh sau c\u00e1c c\u1ed9t m\u1ed1c c\u1ee7a tour onboarding; s\u1eed d\u1ee5ng nh\u1eefng t\u00edn hi\u1ec7u \u0111\u00f3 \u0111\u1ec3 c\u1eadp nh\u1eadt n\u1ed9i dung tour onboarding, m\u1eabu tour onboarding v\u00e0 chi\u1ebfn l\u01b0\u1ee3c tour onboarding \u0111\u1ec3 s\u00e1ch h\u01b0\u1edbng d\u1eabn ph\u00e1t tri\u1ec3n c\u00f9ng v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2026\/03\/onboarding-tour-403494.jpg\" alt=\"tour h\u01b0\u1edbng d\u1eabn\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>B\u1ed3i th\u01b0\u1eddng v\u00e0 Nh\u1eefng Quan Ng\u1ea1i Th\u1ef1c T\u1ebf<\/h2>\n<h3>B\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng trong th\u1eddi gian onboarding kh\u00f4ng?<\/h3>\n<p>C\u00e2u tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn: N\u00f3 ph\u1ee5 thu\u1ed9c \u2014 nh\u01b0ng \u1edf h\u1ea7u h\u1ebft c\u00e1c khu v\u1ef1c ph\u00e1p l\u00fd, n\u1ebfu ho\u1ea1t \u0111\u1ed9ng onboarding l\u00e0 b\u1eaft bu\u1ed9c b\u1edfi nh\u00e0 tuy\u1ec3n d\u1ee5ng v\u00e0 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi nh\u00e2n vi\u00ean (t\u1ee9c l\u00e0, sau khi tuy\u1ec3n d\u1ee5ng ho\u1eb7c trong th\u1eddi gian l\u00e0m vi\u1ec7c), n\u00f3 ph\u1ea3i \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng; n\u1ebfu \u0111\u00f3 l\u00e0 m\u1ed9t s\u00e0ng l\u1ecdc tr\u01b0\u1edbc khi tuy\u1ec3n d\u1ee5ng t\u00f9y ch\u1ecdn ho\u1eb7c m\u1ed9t ho\u1ea1t \u0111\u1ed9ng ho\u00e0n to\u00e0n t\u1ef1 nguy\u1ec7n tr\u01b0\u1edbc khi b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7 lao \u0111\u1ed9ng n\u00e0o t\u1ed3n t\u1ea1i, n\u00f3 c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng. Xem h\u01b0\u1edbng d\u1eabn c\u1ee7a B\u1ed9 Lao \u0111\u1ed9ng Hoa K\u1ef3 v\u1ec1 th\u1eddi gian l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 b\u1ed3i th\u01b0\u1eddng v\u00e0 h\u01b0\u1edbng d\u1eabn HR t\u1eeb SHRM \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft ph\u00e1p l\u00fd.<\/p>\n<p>Trong th\u1ef1c t\u1ebf, t\u00f4i coi quy\u1ebft \u0111\u1ecbnh b\u1ed3i th\u01b0\u1eddng l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a ch\u00ednh s\u00e1ch tour gi\u1edbi thi\u1ec7u: ghi r\u00f5 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa preboarding v\u00e0 onboarding c\u00f3 l\u01b0\u01a1ng trong c\u00e1c \u0111\u1ec1 ngh\u1ecb v\u00e0 s\u1ed5 tay, v\u00e0 ghi l\u1ea1i th\u1eddi gian d\u00e0nh cho c\u00e1c bu\u1ed5i \u0111\u1ecbnh h\u01b0\u1edbng b\u1eaft bu\u1ed9c, \u0111\u00e0o t\u1ea1o c\u1ea7n thi\u1ebft v\u00e0 thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng. Nh\u1eefng \u0111i\u1ec3m ch\u00ednh:<\/p>\n<ul>\n<li><strong>B\u1eaft bu\u1ed9c vs. t\u1ef1 nguy\u1ec7n:<\/strong> C\u00e1c nhi\u1ec7m v\u1ee5 b\u1eaft bu\u1ed9c (c\u00e1c bu\u1ed5i \u0111\u1ecbnh h\u01b0\u1edbng, \u0111\u00e0o t\u1ea1o tu\u00e2n th\u1ee7, cung c\u1ea5p h\u1ec7 th\u1ed1ng c\u1ea7n thi\u1ebft) th\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1ed3i th\u01b0\u1eddng; c\u00e1c s\u1ef1 ki\u1ec7n x\u00e3 h\u1ed9i t\u00f9y ch\u1ecdn ho\u1eb7c \u0111\u1ecdc t\u1ef1 nguy\u1ec7n tr\u01b0\u1edbc ng\u00e0y b\u1eaft \u0111\u1ea7u th\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 h\u01a1n nh\u01b0 l\u00e0 kh\u00f4ng c\u00f3 l\u01b0\u01a1ng.<\/li>\n<li><strong>Preboarding vs. onboarding:<\/strong> Preboarding (l\u1eddi m\u1eddi t\u00e0i kho\u1ea3n, t\u00e0i li\u1ec7u \u0111\u1ecdc, l\u1eadp l\u1ecbch) th\u01b0\u1eddng kh\u00f4ng c\u00f3 l\u01b0\u01a1ng n\u1ebfu th\u1ef1c s\u1ef1 l\u00e0 t\u00f9y ch\u1ecdn v\u00e0 tr\u01b0\u1edbc khi l\u00e0m vi\u1ec7c; c\u00e1c ho\u1ea1t \u0111\u1ed9ng onboarding sau ng\u00e0y b\u1eaft \u0111\u1ea7u ho\u1eb7c d\u01b0\u1edbi s\u1ef1 ki\u1ec3m so\u00e1t c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c tr\u1ea3 l\u01b0\u01a1ng.<\/li>\n<li><strong>Nhi\u1ec7m v\u1ee5 \u0111i\u1ec7n t\u1eed t\u1eeb xa:<\/strong> Ho\u00e0n th\u00e0nh c\u00e1c m\u1eabu tr\u1ef1c tuy\u1ebfn do nh\u00e0 tuy\u1ec3n d\u1ee5ng ch\u1ec9 \u0111\u1ea1o, ki\u1ec3m tra l\u00fd l\u1ecbch, ho\u1eb7c c\u1ea5u h\u00ecnh h\u1ec7 th\u1ed1ng c\u1ea7n thi\u1ebft l\u00e0 c\u00f3 th\u1ec3 b\u1ed3i th\u01b0\u1eddng khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u01b0\u1edbi s\u1ef1 ch\u1ec9 \u0111\u1ea1o c\u1ee7a nh\u00e0 tuy\u1ec3n d\u1ee5ng sau khi \u0111\u01b0\u1ee3c tuy\u1ec3n d\u1ee5ng.<\/li>\n<li><strong>Ghi ch\u00e9p:<\/strong> Theo d\u00f5i gi\u1edd cho c\u00e1c bu\u1ed5i \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 \u0111\u00e0o t\u1ea1o, thu th\u1eadp x\u00e1c nh\u1eadn b\u1eb1ng v\u0103n b\u1ea3n v\u1ec1 tr\u1ea1ng th\u00e1i c\u00f3 l\u01b0\u01a1ng, v\u00e0 \u0111\u1ea3m b\u1ea3o b\u1ea3ng l\u01b0\u01a1ng ho\u1eb7c ghi ch\u00e9p th\u1eddi gian ghi l\u1ea1i th\u1eddi gian onboarding \u0111\u1ec3 tr\u00e1nh tranh ch\u1ea5p.<\/li>\n<\/ul>\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c nh\u00e0 tuy\u1ec3n d\u1ee5ng, t\u00f4i khuy\u00ean n\u00ean m\u1eb7c \u0111\u1ecbnh tr\u1ea3 l\u01b0\u01a1ng cho onboarding c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3m r\u1ee7i ro ph\u00e1p l\u00fd v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a \u1ee9ng vi\u00ean; \u0111\u1ed1i v\u1edbi c\u00e1c \u0111\u1ed9i x\u00e2y d\u1ef1ng tour onboarding, h\u00e3y ghi l\u1ea1i b\u1ea5t k\u1ef3 b\u01b0\u1edbc preboarding kh\u00f4ng c\u00f3 l\u01b0\u01a1ng n\u00e0o trong danh s\u00e1ch ki\u1ec3m tra tour onboarding v\u00e0 l\u00e0m cho ch\u00ednh s\u00e1ch thanh to\u00e1n r\u00f5 r\u00e0ng trong c\u00e1c \u0111\u1ec1 ngh\u1ecb v\u00e0 th\u00f4ng tin li\u00ean l\u1ea1c preboarding.<\/p>\n<h3>Th\u1eddi gian tour onboarding, chu\u1ea9n b\u1ecb tr\u01b0\u1edbc onboarding v\u00e0 sau onboarding, h\u1ed7 tr\u1ee3 tour onboarding v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>M\u1ed9t th\u1eddi gian tour onboarding n\u00ean bao g\u1ed3m chu\u1ea9n b\u1ecb tr\u01b0\u1edbc onboarding, chu\u1ed7i onboarding ban \u0111\u1ea7u v\u00e0 h\u1ed7 tr\u1ee3 sau onboarding \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a vi\u1ec7c k\u00edch ho\u1ea1t v\u00e0 gi\u1eef ch\u00e2n. T\u00f4i thi\u1ebft k\u1ebf c\u00e1c th\u1eddi gian bi\u1ec3u l\u00e0m r\u00f5 c\u00e1c b\u01b0\u1edbc n\u00e0o l\u00e0 nhi\u1ec7m v\u1ee5 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc onboarding kh\u00f4ng \u0111\u01b0\u1ee3c tr\u1ea3 ti\u1ec1n (n\u1ebfu c\u00f3), c\u00e1c ho\u1ea1t \u0111\u1ed9ng onboarding \u0111\u01b0\u1ee3c tr\u1ea3 ti\u1ec1n v\u00e0 c\u00e1ch m\u00e0 s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng ho\u1eb7c HR giao thoa trong su\u1ed1t v\u00f2ng \u0111\u1eddi.<\/p>\n<ul>\n<li><strong>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc onboarding (ng\u00e0y -7 \u0111\u1ebfn 0):<\/strong> l\u1eddi m\u1eddi t\u00e0i kho\u1ea3n, \u0111\u1ecdc t\u00f9y ch\u1ecdn, cung c\u1ea5p th\u00f4ng tin \u0111\u0103ng nh\u1eadp v\u00e0 email chu\u1ea9n b\u1ecb. S\u1eed d\u1ee5ng danh s\u00e1ch ki\u1ec3m tra tour onboarding \u0111\u1ec3 li\u1ec7t k\u00ea c\u00e1c m\u1ee5c y\u00eau c\u1ea7u so v\u1edbi t\u00f9y ch\u1ecdn v\u00e0 t\u1ef1 \u0111\u1ed9ng nh\u1eafc nh\u1edf v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng \u0111\u1ebfn s\u1eb5n s\u00e0ng cho tour onboarding t\u01b0\u01a1ng t\u00e1c.<\/li>\n<li><strong>Onboarding (ng\u00e0y 0 \u0111\u1ebfn 14):<\/strong> lu\u1ed3ng tour onboarding ch\u00ednh \u2014 m\u1ed9t h\u01b0\u1edbng d\u1eabn ng\u1eafn v\u1ec1 tour onboarding t\u01b0\u01a1ng t\u00e1c, c\u00e1c b\u01b0\u1edbc \u0111i c\u00f3 h\u01b0\u1edbng d\u1eabn, ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 cho s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t v\u00e0 ki\u1ec3m tra c\u1ee7a ng\u01b0\u1eddi h\u01b0\u1edbng d\u1eabn. Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 tour onboarding v\u00e0 KPI tour onboarding (t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t, t\u1ef7 l\u1ec7 tham gia tour onboarding, th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean).<\/li>\n<li><strong>Sau onboarding (ng\u00e0y 15+):<\/strong> c\u00e1c cu\u1ed9c theo d\u00f5i, \u0111\u00e0o t\u1ea1o n\u00e2ng cao v\u00e0 c\u00e1c \u0111i\u1ec3m ti\u1ebfp x\u00fac th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng bi\u1ebfn ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 k\u00edch ho\u1ea1t th\u00e0nh ng\u01b0\u1eddi d\u00f9ng gi\u1eef ch\u00e2n; bao g\u1ed3m c\u00e1c tin nh\u1eafn trong \u1ee9ng d\u1ee5ng, chu\u1ed7i email v\u00e0 c\u1eadp nh\u1eadt tour onboarding \u0111\u1ecbnh k\u1ef3 cho c\u00e1c t\u00ednh n\u0103ng m\u1edbi.<\/li>\n<\/ul>\n<p>M\u1eb9o ho\u1ea1t \u0111\u1ed9ng m\u00e0 t\u00f4i s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>L\u1eadp b\u1ea3n \u0111\u1ed3 danh s\u00e1ch ki\u1ec3m tra tour onboarding v\u1edbi c\u00e1c th\u1eddi gian bi\u1ec3u \u0111\u1ec3 quy\u1ec1n s\u1edf h\u1eefu v\u00e0 b\u1ed3i th\u01b0\u1eddng r\u00f5 r\u00e0ng gi\u1eefa HR, s\u1ea3n ph\u1ea9m v\u00e0 th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng.<\/li>\n<li>Ph\u00e2n t\u00edch tour onboarding c\u1ee7a c\u00f4ng c\u1ee5 v\u00e0 ghi l\u1ea1i phi\u00ean trong th\u1eddi gian onboarding \u0111\u1ec3 ph\u00e1t hi\u1ec7n c\u00e1c \u0111i\u1ec3m g\u00e2y kh\u00f3 kh\u0103n v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh tour onboarding.<\/li>\n<li>S\u1eed d\u1ee5ng ph\u00e2n kh\u00fac v\u00e0 c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh th\u1eddi gian cho c\u00e1c vai tr\u00f2, kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p, ho\u1eb7c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng so v\u1edbi web; t\u1eadn d\u1ee5ng c\u00e1c m\u1eabu tour onboarding cho SaaS v\u00e0 c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn tour onboarding \u0111\u1ec3 chu\u1ea9n h\u00f3a vi\u1ec7c giao h\u00e0ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o chuy\u1ec3n giao h\u1ed7 tr\u1ee3: n\u00e2ng cao c\u00e1c v\u1ea5n \u0111\u1ec1 onboarding ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u1ebfn th\u00e0nh c\u00f4ng kh\u00e1ch h\u00e0ng ho\u1eb7c HR trong c\u00e1c kho\u1ea3ng th\u1eddi gian SLA \u0111\u00e3 \u0111\u1ecbnh \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng b\u1ecb ch\u1eadm l\u1ea1i trong chu\u1ed7i tour onboarding.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 c\u00f3 c\u00e1c s\u00e1ch h\u01b0\u1edbng d\u1eabn th\u1ef1c ti\u1ec5n v\u00e0 h\u01b0\u1edbng d\u1eabn tri\u1ec3n khai, h\u00e3y xem <a href=\"https:\/\/messengerbot.app\/vi\/cac-thuc-tien-tot-nhat-ve-onboarding-san-pham-mot-cuon-sach-huong-dan-thuc-te-de-toi-uu-hoa-trai-nghiem-nguoi-dung-toc-do-thoi-gian-dat-gia-tri-va-giam-ty-le-roi-bo-bao-gom-cac-vi-du-ve-onboarding-u\/\">c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t trong vi\u1ec7c h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m<\/a> v\u00e0 <a href=\"https:\/\/messengerbot.app\/vi\/huong-dan-ro-rang-cho-quy-trinh-huong-dan-nguoi-dung-moi-4-5-mau-luong-ux-cs-danh-sach-kiem-tra-cho-khach-hang-moi-bao-gom-meo-tu-reddit\/\">danh s\u00e1ch ki\u1ec3m tra onboarding ng\u01b0\u1eddi d\u00f9ng m\u1edbi<\/a> \u0111\u1ec3 \u0111\u1ed3ng b\u1ed9 h\u00f3a th\u1eddi gian, danh s\u00e1ch ki\u1ec3m tra v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi c\u00e1c chi\u1ebfn l\u01b0\u1ee3c tour onboarding c\u1ee7a b\u1ea1n.<\/p>\n<h2>T\u00e0i nguy\u00ean th\u1ef1c ti\u1ec5n, V\u00ed d\u1ee5 v\u00e0 T\u1ed1i \u01b0u h\u00f3a<\/h2>\n<h3>V\u00ed d\u1ee5 v\u1ec1 tour onboarding, v\u00ed d\u1ee5 tour onboarding SaaS, v\u00ed d\u1ee5 tour onboarding di \u0111\u1ed9ng v\u00e0 c\u00e1c nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p tour onboarding<\/h3>\n<p>M\u1ed9t v\u00ed d\u1ee5 r\u00f5 r\u00e0ng v\u1ec1 tour onboarding theo m\u00f4 h\u00ecnh v\u1ea5n \u0111\u1ec1\u2192h\u00e0nh \u0111\u1ed9ng\u2192gi\u00e1 tr\u1ecb ch\u1eb7t ch\u1ebd: x\u00e1c \u0111\u1ecbnh s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t ch\u00ednh, h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng qua m\u1ed9t tour onboarding t\u01b0\u01a1ng t\u00e1c ng\u1eafn y\u00eau c\u1ea7u m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u00f3 \u00fd ngh\u0129a, sau \u0111\u00f3 x\u00e1c nh\u1eadn gi\u00e1 tr\u1ecb v\u1edbi tr\u1ea1ng th\u00e1i th\u00e0nh c\u00f4ng v\u00e0 c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo. V\u00ed d\u1ee5, m\u1ed9t tour onboarding SaaS cho CRM hi\u1ec3n th\u1ecb vi\u1ec7c nh\u1eadp li\u00ean h\u1ec7, t\u1ef1 \u0111\u1ed9ng h\u00f3a nhi\u1ec7m v\u1ee5 nh\u1eadp \u0111\u1ea7u ti\u00ean, v\u00e0 th\u01b0\u1edfng cho vi\u1ec7c ho\u00e0n th\u00e0nh b\u1eb1ng m\u1ed9t b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n \u0111\u01b0\u1ee3c l\u1ea5p \u0111\u1ea7y v\u1edbi d\u1eef li\u1ec7u m\u1eabu; m\u1ed9t v\u00ed d\u1ee5 tour onboarding di \u0111\u1ed9ng cho \u1ee9ng d\u1ee5ng nh\u1eafn tin t\u1eadp trung v\u00e0o vi\u1ec7c thi\u1ebft l\u1eadp h\u1ed3 s\u01a1 v\u00e0 g\u1eedi tin nh\u1eafn \u0111\u1ea7u ti\u00ean trong ba m\u00e0n h\u00ecnh.<\/p>\n<p>T\u00f4i x\u00e2y d\u1ef1ng c\u00e1c v\u00ed d\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi KPIs c\u1ee7a tour h\u01b0\u1edbng d\u1eabn: t\u1ef7 l\u1ec7 k\u00edch ho\u1ea1t (ng\u01b0\u1eddi d\u00f9ng c\u00f3 ho\u00e0n th\u00e0nh h\u00e0nh \u0111\u1ed9ng gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean kh\u00f4ng?), m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a tour h\u01b0\u1edbng d\u1eabn (s\u1ed1 l\u1ea7n nh\u1ea5p\/t\u01b0\u01a1ng t\u00e1c m\u1ed7i phi\u00ean), v\u00e0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n tour h\u01b0\u1edbng d\u1eabn (c\u00e1c nh\u00f3m ng\u00e0y 7\/ng\u00e0y 30). S\u1eed d\u1ee5ng m\u1eabu tour h\u01b0\u1edbng d\u1eabn cho SaaS v\u00e0 m\u1eabu tour h\u01b0\u1edbng d\u1eabn cho \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng \u0111\u1ec3 l\u1eb7p l\u1ea1i nhanh ch\u00f3ng. \u0110\u1ed1i v\u1edbi c\u00e1c t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn th\u1eddi gian \u0111\u1ebfn gi\u00e1 tr\u1ecb, t\u00f4i tham kh\u1ea3o <a href=\"https:\/\/messengerbot.app\/vi\/cac-thuc-tien-tot-nhat-ve-onboarding-san-pham-mot-cuon-sach-huong-dan-thuc-te-de-toi-uu-hoa-trai-nghiem-nguoi-dung-toc-do-thoi-gian-dat-gia-tri-va-giam-ty-le-roi-bo-bao-gom-cac-vi-du-ve-onboarding-u\/\">c\u00e1c th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t trong vi\u1ec7c h\u01b0\u1edbng d\u1eabn s\u1ea3n ph\u1ea9m<\/a> v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c chu\u1ed7i t\u1eeb <a href=\"https:\/\/messengerbot.app\/vi\/vi-du-ve-viec-huong-dan-khach-hang-cach-tiep-can-khach-hang-5-cs-5-tru-cot-quy-trinh-cac-buoc-email-video-nhung-thuc-tien-tot-nhat-va-nhung-hieu-biet-tu-reddit\/\">c\u00e1c v\u00ed d\u1ee5 v\u1ec1 onboarding kh\u00e1ch h\u00e0ng<\/a> h\u01b0\u1edbng d\u1eabn.<\/p>\n<p>Khi t\u1eadp h\u1ee3p c\u00e1c nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p, t\u00f4i ghi l\u1ea1i quy tr\u00ecnh tour h\u01b0\u1edbng d\u1eabn, danh s\u00e1ch ki\u1ec3m tra tour h\u01b0\u1edbng d\u1eabn \u0111\u00e3 s\u1eed d\u1ee5ng, c\u00e1c ch\u1ec9 s\u1ed1 tour h\u01b0\u1edbng d\u1eabn \u0111\u00e3 theo d\u00f5i, v\u00e0 c\u00e1c b\u00e0i ki\u1ec3m tra A\/B \u0111\u00e3 th\u1ef1c hi\u1ec7n. C\u00e1c ph\u1ea7n nghi\u00ean c\u1ee9u tr\u01b0\u1eddng h\u1ee3p \u0111i\u1ec3n h\u00ecnh bao g\u1ed3m thi\u1ebft k\u1ebf tour h\u01b0\u1edbng d\u1eabn, m\u1eabu vi\u1ebft n\u1ed9i dung tour h\u01b0\u1edbng d\u1eabn, \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh h\u01b0\u1edbng d\u1eabn tour, s\u1ef1 gia t\u0103ng \u0111o l\u01b0\u1eddng trong chuy\u1ec3n \u0111\u1ed5i tour h\u01b0\u1edbng d\u1eabn v\u00e0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n tour h\u01b0\u1edbng d\u1eabn, v\u00e0 b\u00e0i h\u1ecdc r\u00fat ra. \u0110\u1ec3 c\u00f3 c\u00e1c m\u1eabu th\u1ef1c t\u1ebf v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c tr\u00ean n\u1ec1n t\u1ea3ng, h\u00e3y tham kh\u1ea3o <a href=\"https:\/\/messengerbot.app\/vi\/nen-tang-huong-dan-nguoi-dung-mot-huong-dan-thuc-te-vui-tuoi-de-tao-ra-mot-quy-trinh-huong-dan-nen-tang-lien-mach-voi-cac-mau-cong-cu-va-quy-trinh-lam-viec-cua-doi-ngu\/\">h\u01b0\u1edbng d\u1eabn n\u1ec1n t\u1ea3ng gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi d\u00f9ng<\/a>.<\/p>\n<h3>C\u00f4ng c\u1ee5 tour h\u01b0\u1edbng d\u1eabn, ph\u1ea7n m\u1ec1m tour h\u01b0\u1edbng d\u1eabn, m\u1eabu tour h\u01b0\u1edbng d\u1eabn, h\u01b0\u1edbng d\u1eabn tour h\u01b0\u1edbng d\u1eabn, t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn tour h\u01b0\u1edbng d\u1eabn, th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 UX c\u1ee7a tour h\u01b0\u1edbng d\u1eabn, ki\u1ec3m tra A\/B c\u1ee7a tour h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a tour h\u01b0\u1edbng d\u1eabn<\/h3>\n<p>Ch\u1ecdn ph\u1ea7n m\u1ec1m tour h\u01b0\u1edbng d\u1eabn h\u1ed7 tr\u1ee3 ph\u00e2n kh\u00fac, ch\u1ec9nh s\u1eeda trong \u1ee9ng d\u1ee5ng, b\u1ea3ng ph\u00e2n t\u00edch v\u00e0 khung th\u1eed nghi\u1ec7m. T\u00f4i so s\u00e1nh c\u00e1c t\u00ednh n\u0103ng gi\u1eefa c\u00e1c c\u00f4ng c\u1ee5 d\u1ef1a tr\u00ean s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a s\u1ea3n ph\u1ea9m: thi\u1ebft b\u1ecb s\u1ef1 ki\u1ec7n, d\u1ea5u ch\u00e2n SDK, quy t\u1eafc c\u00e1 nh\u00e2n h\u00f3a, b\u1ea3n \u0111\u1ed3 nhi\u1ec7t\/ghi l\u1ea1i phi\u00ean, v\u00e0 th\u1eed nghi\u1ec7m A\/B t\u00edch h\u1ee3p s\u1eb5n. \u0110\u1ec3 c\u00f3 danh s\u00e1ch ng\u1eafn c\u00e1c m\u1eabu c\u00f4ng c\u1ee5 v\u00e0 s\u1ef1 \u0111\u00e1nh \u0111\u1ed5i, h\u00e3y xem <a href=\"https:\/\/messengerbot.app\/vi\/phan-mem-huong-dan-nguoi-dung-tot-nhat-cong-cu-thuc-tien-vi-du-ux-va-cac-phuong-phap-tot-nhat-de-tao-ra-trai-nghiem-huong-dan-khach-hang-tuyet-voi\/\">ph\u1ea7n m\u1ec1m onboarding ng\u01b0\u1eddi d\u00f9ng t\u1ed1t nh\u1ea5t<\/a> t\u1ed5ng h\u1ee3p v\u00e0 <a href=\"https:\/\/messengerbot.app\/vi\/cong-cu-huong-dan-cho-saas-huong-dan-thuc-te-ve-quy-trinh-onboarding-saas-lua-chon-phan-mem-chi-so-va-cac-vi-du-da-duoc-chung-minh-tren-reddit\/\">c\u00f4ng c\u1ee5 onboarding cho SaaS<\/a> h\u01b0\u1edbng d\u1eabn khi \u0111\u00e1nh gi\u00e1 nh\u00e0 cung c\u1ea5p.<\/p>\n<ul>\n<li><strong>M\u1eabu tour gi\u1edbi thi\u1ec7u &amp; h\u01b0\u1edbng d\u1eabn:<\/strong> s\u1eed d\u1ee5ng c\u00e1c m\u1eabu m\u00f4-\u0111un (b\u1eaft \u0111\u1ea7u nhanh, tour s\u1ea3n ph\u1ea9m nhi\u1ec1u b\u01b0\u1edbc, tr\u1ee3 gi\u00fap theo ng\u1eef c\u1ea3nh) \u0111\u1ec3 c\u00e1c nh\u00e0 thi\u1ebft k\u1ebf v\u00e0 PM c\u00f3 th\u1ec3 nhanh ch\u00f3ng l\u1eafp r\u00e1p m\u1ed9t chu\u1ed7i tour gi\u1edbi thi\u1ec7u v\u00e0 duy tr\u00ec t\u00ednh nh\u1ea5t qu\u00e1n gi\u1eefa c\u00e1c l\u0129nh v\u1ef1c s\u1ea3n ph\u1ea9m.<\/li>\n<li><strong>Th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t v\u1ec1 UX cho tour gi\u1edbi thi\u1ec7u:<\/strong> n\u1ed9i dung ng\u1eafn g\u1ecdn, ti\u1ebft l\u1ed9 d\u1ea7n, ch\u1ec9 b\u00e1o ti\u1ebfn \u0111\u1ed9 r\u00f5 r\u00e0ng, t\u00f9y ch\u1ecdn b\u1ecf qua\/xem l\u1ea1i, v\u00e0 tu\u00e2n th\u1ee7 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn\u2014\u01b0u ti\u00ean s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t v\u00e0 \u1ea9n c\u00e1c t\u00ednh n\u0103ng th\u1ee9 c\u1ea5p cho \u0111\u1ebfn sau h\u00e0nh \u0111\u1ed9ng c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ea7u ti\u00ean.<\/li>\n<li><strong>Ki\u1ec3m tra A\/B &amp; c\u00e1 nh\u00e2n h\u00f3a:<\/strong> ki\u1ec3m tra microcopy, th\u1ee9 t\u1ef1 b\u01b0\u1edbc, v\u00e0 \u0111i\u1ec1u ki\u1ec7n k\u00edch ho\u1ea1t; \u00e1p d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c ph\u00e2n kh\u00fac v\u00e0 c\u00e1 nh\u00e2n h\u00f3a \u0111\u1ec3 hi\u1ec3n th\u1ecb c\u00e1c lu\u1ed3ng tour gi\u1edbi thi\u1ec7u kh\u00e1c nhau cho qu\u1ea3n tr\u1ecb vi\u00ean, SMB v\u00e0 ng\u01b0\u1eddi d\u00f9ng di \u0111\u1ed9ng nh\u1eb1m n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u00e0 gi\u1eef ch\u00e2n trong tour gi\u1edbi thi\u1ec7u.<\/li>\n<li><strong>Ph\u00e2n t\u00edch &amp; t\u1ed1i \u01b0u h\u00f3a:<\/strong> \u0111o l\u01b0\u1eddng c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 KPI c\u1ee7a tour gi\u1edbi thi\u1ec7u, s\u1eed d\u1ee5ng b\u1ea3n \u0111\u1ed3 nhi\u1ec7t v\u00e0 ghi l\u1ea1i phi\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m c\u1ea3n tr\u1edf, v\u00e0 l\u1eb7p l\u1ea1i v\u1edbi c\u00e1c c\u1eadp nh\u1eadt d\u1ef1a tr\u00ean d\u1eef li\u1ec7u cho c\u00e1c m\u1eabu v\u00e0 n\u1ed9i dung tour gi\u1edbi thi\u1ec7u.<\/li>\n<li><strong>M\u1eb9o tri\u1ec3n khai:<\/strong> nh\u00fang c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn tour gi\u1edbi thi\u1ec7u v\u1edbi chi ph\u00ed SDK t\u1ed1i thi\u1ec3u, \u0111\u1ea3m b\u1ea3o h\u01b0\u1edbng d\u1eabn cho nh\u00e0 ph\u00e1t tri\u1ec3n bao g\u1ed3m t\u00ean s\u1ef1 ki\u1ec7n cho c\u00e1c s\u1ef1 ki\u1ec7n k\u00edch ho\u1ea1t, v\u00e0 bao g\u1ed3m m\u1ed9t danh s\u00e1ch ki\u1ec3m tra tour gi\u1edbi thi\u1ec7u cho QA v\u00e0 ph\u00e1t h\u00e0nh.<\/li>\n<\/ul>\n<p>\u0110\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 t\u1ed5 ch\u1ee9c tin nh\u1eafn qua email, tin nh\u1eafn trong \u1ee9ng d\u1ee5ng v\u00e0 SMS, t\u00f4i t\u00edch h\u1ee3p chu\u1ed7i tour h\u01b0\u1edbng d\u1eabn v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 k\u00edch ho\u1ea1t c\u00e1c b\u01b0\u1edbc theo d\u00f5i khi ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng ho\u00e0n th\u00e0nh c\u00e1c b\u01b0\u1edbc. C\u00e1c \u0111\u1ed1i th\u1ee7 trong l\u0129nh v\u1ef1c c\u00f4ng c\u1ee5 h\u01b0\u1edbng d\u1eabn (Pendo, Appcues, Intercom) m\u1ed7i c\u00e1i \u0111\u1ec1u c\u00f3 nh\u1eefng \u0111i\u1ec3m m\u1ea1nh - ph\u00e2n kh\u00fac, ph\u00e2n t\u00edch ho\u1eb7c tin nh\u1eafn - nh\u01b0ng h\u00e3y ch\u1ecdn m\u1ed9t n\u1ec1n t\u1ea3ng ph\u00f9 h\u1ee3p v\u1edbi chi\u1ebfn l\u01b0\u1ee3c v\u00e0 b\u1ed9 c\u00f4ng c\u1ee5 tour h\u01b0\u1edbng d\u1eabn c\u1ee7a b\u1ea1n. Brain Pod AI cung c\u1ea5p c\u00e1c t\u00ednh n\u0103ng AI sinh t\u1ea1o ti\u00ean ti\u1ebfn c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 trong vi\u1ec7c t\u1ea1o n\u1ed9i dung cho tour h\u01b0\u1edbng d\u1eabn v\u00e0 c\u00e1c lu\u1ed3ng tr\u1ee3 l\u00fd \u0111a ng\u00f4n ng\u1eef; c\u00e1c nh\u00f3m th\u01b0\u1eddng s\u1eed d\u1ee5ng nh\u1eefng kh\u1ea3 n\u0103ng n\u00e0y \u0111\u1ec3 m\u1edf r\u1ed9ng tin nh\u1eafn tour h\u01b0\u1edbng d\u1eabn c\u00e1 nh\u00e2n h\u00f3a v\u00e0 n\u1ed9i dung h\u01b0\u1edbng d\u1eabn.<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/vi\/onboarding-tour-what-it-is-how-onboarding-works-fun-activities-the-5-stages-5-cs-plus-do-you-get-paid-examples-best-practices\/\" data-essbisPostTitle=\"Onboarding Tour: What It Is, How Onboarding Works, Fun Activities, the 5 Stages &#038; 5 C\u2019s, Plus Do You Get Paid (Examples &#038; Best Practices)\" data-essbisHoverContainer=\"\"><p>Key Takeaways An onboarding tour is an in\u2011product interactive walkthrough that accelerates time\u2011to\u2011value and improves activation for user onboarding tour, product onboarding tour, app onboarding tour, and software onboarding tour. Design the onboarding tour flow around a single activation event; use an onboarding tour checklist, onboarding tour templates, and an onboarding tour tutorial to focus [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":260577,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-260578","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/260578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/comments?post=260578"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/posts\/260578\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media\/260577"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/media?parent=260578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/categories?post=260578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/vi\/wp-json\/wp\/v2\/tags?post=260578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}