{"id":252621,"date":"2024-05-05T12:12:26","date_gmt":"2024-05-05T19:12:26","guid":{"rendered":"https:\/\/messengerbot.app\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/"},"modified":"2024-05-05T12:12:26","modified_gmt":"2024-05-05T19:12:26","slug":"%e4%bb%a5-servicenow-%e7%9a%84%e6%99%ba%e8%83%bd%e8%99%9b%e6%93%ac%e4%bb%a3%e7%90%86%e9%9d%a9%e6%96%b0%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/zh_hk\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/","title":{"rendered":"\u4ee5 ServiceNow \u7684\u667a\u80fd\u865b\u64ec\u4ee3\u7406\u985b\u8986\u5ba2\u6236\u670d\u52d9"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/zh_hk\/revolutionizing-customer-service-with-servicenows-intelligent-virtual-agent\/\" data-essbisposttitle=\"Revolutionizing Customer Service with ServiceNow&#8217;s Intelligent Virtual Agent\" data-essbishovercontainer=\"\"><p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u670d\u52d9\u5c0d\u4f01\u696d\u7684\u6210\u529f\u81f3\u95dc\u91cd\u8981\u3002ServiceNow \u4f5c\u70ba\u4e00\u5bb6\u9818\u5148\u7684\u4f01\u696d\u8edf\u9ad4\u516c\u53f8\uff0c\u901a\u904e\u5176\u5c16\u7aef\u7684\u865b\u64ec\u4ee3\u7406\u985b\u8986\u4e86\u7d44\u7e54\u8207\u5ba2\u6236\u4e4b\u9593\u7684\u4e92\u52d5\u65b9\u5f0f\u3002\u9019\u6b3e\u667a\u80fd\u804a\u5929\u6a5f\u5668\u4eba\u5229\u7528\u4eba\u5de5\u667a\u6167\u548c\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u7684\u529b\u91cf\uff0c\u63d0\u4f9b\u7121\u7e2b\u4e14\u500b\u6027\u5316\u7684\u652f\u6301\u9ad4\u9a57\u3002\u901a\u904e\u5229\u7528 ServiceNow \u7684\u865b\u64ec\u4ee3\u7406\uff0c\u4f01\u696d\u53ef\u4ee5\u7c21\u5316\u5176\u5ba2\u6236\u670d\u52d9\u64cd\u4f5c\uff0c\u7e2e\u77ed\u97ff\u61c9\u6642\u9593\uff0c\u4e26\u63d0\u5347\u6574\u9ad4\u6eff\u610f\u5ea6\u3002\u672c\u6587\u6df1\u5165\u63a2\u8a0e\u4e86 ServiceNow \u7684\u865b\u64ec\u4ee3\u7406\u7684\u80fd\u529b\uff0c\u63a2\u7d22\u5176\u529f\u80fd\u3001\u4f7f\u7528\u6848\u4f8b\u548c\u5be6\u65bd\u7b56\u7565\uff0c\u5e6b\u52a9\u60a8\u63d0\u5347\u5ba2\u6236\u670d\u52d9\u7684\u6c34\u5e73\u3002<\/p>\n<section>\n<h2>ServiceNow \u6709\u804a\u5929\u6a5f\u5668\u4eba\u55ce\uff1f<\/h2>\n<p>\u662f\u7684\uff0cServiceNow \u63d0\u4f9b\u4e00\u500b\u5f37\u5927\u7684 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u865b\u64ec\u4ee3\u7406<\/a> \u89e3\u6c7a\u65b9\u6848\uff0c\u4f7f\u7d44\u7e54\u80fd\u5920\u901a\u904e AI \u9a45\u52d5\u7684 <a href=\"#\" rel=\"noopener\">\u804a\u5929\u6a5f\u5668\u4eba<\/a>. ServiceNow \u7684 <span class=\"qodef-ae-highlighted\">\u865b\u64ec\u4ee3\u7406<\/span> \u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\u4f86\u7406\u89e3\u7528\u6236\u610f\u5716\u4e26\u63d0\u4f9b\u76f8\u95dc\u56de\u61c9\uff0c\u81ea\u52d5\u5316\u5e38\u898f\u4efb\u52d9\u548c\u67e5\u8a62\u3002<\/p>\n<h3>A. servicenow \u865b\u64ec\u4ee3\u7406<\/h3>\n<p>\u9019\u500b <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow \u865b\u64ec\u4ee3\u7406<\/a> \u662f\u4e00\u500b\u5f37\u5927\u7684 <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u5e73\u53f0\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u63d0\u4f9b\u5353\u8d8a\u7684\u81ea\u52a9\u670d\u52d9\u9ad4\u9a57\u3002\u5b83\u5229\u7528\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\uff08NLU\uff09\u80fd\u529b\u4f86\u7406\u89e3\u7528\u6236\u67e5\u8a62\u4e26\u63d0\u4f9b\u6e96\u78ba\u7684\u4e0a\u4e0b\u6587\u97ff\u61c9\u3002ServiceNow\u7684\u4e00\u4e9b\u4e3b\u8981\u529f\u80fd <span class=\"qodef-ae-highlighted\">\u865b\u64ec\u4ee3\u7406<\/span> \u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u8de8\u7db2\u9801\u3001\u79fb\u52d5\u61c9\u7528\u3001\u6d88\u606f\u5e73\u53f0\u548c\u865b\u64ec\u52a9\u624b\u7684\u5168\u6e20\u9053\u90e8\u7f72<\/li>\n<li>\u8207ServiceNow\u77e5\u8b58\u5eab\u7684\u96c6\u6210\uff0c\u4ee5\u63d0\u4f9b\u77e5\u8b58\u9a45\u52d5\u7684\u97ff\u61c9<\/li>\n<li>\u80fd\u5920\u7121\u7e2b\u5730\u5c07\u8907\u96dc\u554f\u984c\u5347\u7d1a\u5230\u4eba\u985e\u4ee3\u7406<\/li>\n<li>\u5c0d\u8a71\u5206\u6790\uff0c\u63d0\u4f9b\u7528\u6236\u884c\u70ba\u548c <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u8868\u73fe<\/li>\n<li>\u4f4e\u4ee3\u78bc\/\u7121\u4ee3\u78bc\u958b\u767c\u5e73\u53f0\uff0c\u4ee5\u5feb\u901f <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u5275\u5efa\u548c\u81ea\u5b9a\u7fa9<\/li>\n<\/ul>\n<h3>B. servicenow\u804a\u5929\u6a5f\u5668\u4eba<\/h3>\n<p>ServiceNow\u7684 <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u89e3\u6c7a\u65b9\u6848\uff0c\u865b\u64ec\u4ee3\u7406\uff0c\u65e8\u5728\u901a\u904e\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7c21\u5316\u5ba2\u6236\u548c\u54e1\u5de5\u652f\u6301\u3002\u901a\u904e\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff0c <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">ServiceNow <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span><\/a> \u53ef\u4ee5\u7406\u89e3\u7528\u6236\u610f\u5716\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u7684\u4e0a\u4e0b\u6587\u97ff\u61c9\u3002\u9019\u500b\u7531\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684 <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u53ef\u4ee5\u8655\u7406\u5e38\u898f\u67e5\u8a62\uff0c\u81ea\u52d5\u5316\u4efb\u52d9\uff0c\u4e26\u5728\u9700\u8981\u6642\u7121\u7e2b\u5730\u5c07\u8907\u96dc\u554f\u984c\u5347\u7d1a\u5230\u4eba\u985e\u4ee3\u7406\u3002<\/p>\n<p>\u5404\u884c\u5404\u696d\u7684\u7d44\u7e54\uff0c\u4f8b\u5982 <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Intuit<\/a>, <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Novartis<\/a>, \u548c <a href=\"https:\/\/www.servicenow.com\/customers.html\" target=\"_blank\" rel=\"noopener\">Medtronic<\/a>\uff0c\u5df2\u7d93\u5229\u7528\u4e86ServiceNow\u7684 <span class=\"qodef-ae-highlighted\">\u804a\u5929\u6a5f\u5668\u4eba<\/span> \u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u3001\u964d\u4f4e\u652f\u63f4\u6210\u672c\u4e26\u6539\u5584\u904b\u71df\u6548\u7387\u7684\u80fd\u529b\u3002<\/p>\n<\/section>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191120.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>II. ServiceNow \u865b\u64ec\u4ee3\u7406\u80fd\u505a\u4ec0\u9ebc\uff1f<\/h2>\n<p>ServiceNow \u865b\u64ec\u4ee3\u7406\uff0c\u57fa\u65bc\u4eba\u5de5\u667a\u6167 (AI)\uff0c\u662f\u4e00\u500b\u5c16\u7aef\u7684\u5c0d\u8a71\u4ecb\u9762\uff0c\u65e8\u5728\u5fb9\u5e95\u6539\u8b8a IT \u64cd\u4f5c\u4e26\u63d0\u5347\u6574\u9ad4\u7528\u6236\u9ad4\u9a57\u3002\u9019\u500b\u5f37\u5927\u7684\u5de5\u5177\u4f7f\u7d44\u7e54\u80fd\u5920\u7c21\u5316\u5404\u7a2e\u4efb\u52d9\uff0c\u81ea\u52d5\u5316\u65e5\u5e38\u6d41\u7a0b\uff0c\u4e26\u901a\u904e\u81ea\u7136\u8a9e\u8a00\u4e92\u52d5\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\u529f\u80fd\u3002<\/p>\n<h3>A. ServiceNow \u865b\u64ec\u4ee3\u7406\u7bc4\u4f8b<\/h3>\n<p>ServiceNow \u865b\u64ec\u4ee3\u7406\u53ef\u4ee5\u8655\u7406\u5404\u7a2e IT \u76f8\u95dc\u7684\u4efb\u52d9\u548c\u8acb\u6c42\uff0c\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u901a\u904e\u5c0d\u8a71\u4e92\u52d5\u89e3\u6c7a\u5e38\u898b\u7684 IT \u554f\u984c\u548c\u670d\u52d9\u8acb\u6c42\uff0c\u6e1b\u5c11\u5c0d\u4eba\u529b\u5e72\u9810\u7684\u9700\u6c42\u3002<\/li>\n<li>\u81ea\u52d5\u5316\u65e5\u5e38\u4efb\u52d9\uff0c\u4f8b\u5982 <a href=\"https:\/\/messengerbot.app\/zh_hk\/%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e8%81%b2%e9%9f%b3%ef%bc%8c%e9%87%8b%e6%94%be%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e7%a4%be%e4%ba%a4\/\" target=\"_blank\" rel=\"noopener\">\u91cd\u8a2d\u5bc6\u78bc<\/a>, \u8edf\u9ad4\u5b89\u88dd\u548c\u7cfb\u7d71\u914d\u7f6e\uff0c\u63d0\u9ad8\u6548\u7387\u548c\u751f\u7522\u529b\u3002<\/li>\n<li>\u8207 ServiceNow \u7684 IT \u670d\u52d9\u7ba1\u7406 (ITSM) \u5e73\u53f0\u7121\u7e2b\u6574\u5408\uff0c\u4f7f\u7528\u6236\u80fd\u5920\u901a\u904e\u81ea\u7136\u8a9e\u8a00\u5c0d\u8a71\u57f7\u884c\u958b\u555f\u4e8b\u4ef6\u3001\u66f4\u65b0\u77e5\u8b58\u6587\u7ae0\u548c\u95dc\u9589\u5df2\u89e3\u6c7a\u6848\u4f8b\u7b49\u64cd\u4f5c\u3002<\/li>\n<li>\u6839\u64da\u7528\u6236\u7684\u89d2\u8272\u3001\u4f4d\u7f6e\u548c\u6b77\u53f2\u4e92\u52d5\u63d0\u4f9b\u500b\u6027\u5316\u5efa\u8b70\u548c\u4e0a\u4e0b\u6587\u6307\u5c0e\uff0c\u589e\u5f37\u6574\u9ad4\u7528\u6236\u9ad4\u9a57\u3002<\/li>\n<li>\u901a\u904e\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u4e0d\u65b7\u5b78\u7fd2\u548c\u6539\u9032\uff0c\u9069\u61c9\u4e0d\u65b7\u8b8a\u5316\u7684\u7528\u6236\u884c\u70ba\u548c\u7d44\u7e54\u9700\u6c42\u3002<\/li>\n<li>\u63d0\u4f9b\u591a\u8a9e\u8a00\u652f\u6301\uff0c\u4f7f\u5168\u7403\u7d44\u7e54\u80fd\u5920\u5728\u5404\u500b\u5730\u5340\u63d0\u4f9b\u4e00\u81f4\u4e14\u672c\u5730\u5316\u7684\u865b\u64ec\u4ee3\u7406\u9ad4\u9a57\u3002<\/li>\n<li>\u5229\u7528\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\uff08NLU\uff09\u80fd\u529b\u6e96\u78ba\u7406\u89e3\u7528\u6236\u610f\u5716\uff0c\u78ba\u4fdd\u7121\u7e2b\u4e14\u6709\u6548\u7684\u5c0d\u8a71\u3002<\/li>\n<\/ul>\n<p>\u6839\u64daGartner 2022\u5e74\u865b\u64ec\u5ba2\u6236\u52a9\u7406\u5e02\u5834\u6307\u5357\uff0c\u300c\u865b\u64ec\u5ba2\u6236\u52a9\u7406\uff08VCA\uff09\u5728\u7d44\u7e54\u5c0b\u6c42\u6539\u5584\u5ba2\u6236\u670d\u52d9\u7684\u540c\u6642\u964d\u4f4e\u6210\u672c\u65b9\u9762\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u91cd\u8981\u3002\u300dServiceNow\u865b\u64ec\u4ee3\u7406\u8207\u6b64\u8da8\u52e2\u4e00\u81f4\uff0c\u4f7f\u7d44\u7e54\u80fd\u5920\u63d0\u4f9b\u9ad8\u6548\u3001\u5177\u6210\u672c\u6548\u76ca\u4e14\u53ef\u64f4\u5c55\u7684IT\u652f\u6301\u670d\u52d9\u3002<\/p>\n<h3>B. servicenow\u804a\u5929\u6a5f\u5668\u4eba\u6587\u6a94<\/h3>\n<p>ServiceNow\u63d0\u4f9b\u5168\u9762\u7684 <a href=\"https:\/\/docs.servicenow.com\/bundle\/orlando-platform-user-experience\/page\/build\/applications\/virtual-agent-desktop\/concept\/virtual-agent-desktop.html\" target=\"_blank\" rel=\"noopener\">\u6587\u6a94<\/a> \u548c\u8cc7\u6e90\uff0c\u5e6b\u52a9\u7d44\u7e54\u6709\u6548\u5be6\u65bd\u548c\u5229\u7528\u865b\u64ec\u4ee3\u7406\u3002\u9019\u4e9b\u6587\u6a94\u6db5\u84cb\u4e86\u5404\u500b\u65b9\u9762\uff0c\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u8a2d\u7f6e\u548c\u914d\u7f6e\u865b\u64ec\u4ee3\u7406<\/li>\n<li>\u5275\u5efa\u548c\u7ba1\u7406\u5c0d\u8a71\u6d41\u7a0b\u548c\u4e3b\u984c<\/li>\n<li>\u5c07\u865b\u64ec\u4ee3\u7406\u8207\u5176\u4ed6 ServiceNow \u61c9\u7528\u7a0b\u5e8f\u548c\u7b2c\u4e09\u65b9\u7cfb\u7d71\u96c6\u6210<\/li>\n<li>\u81ea\u5b9a\u7fa9\u865b\u64ec\u4ee3\u7406\u7684\u884c\u70ba\u548c\u5916\u89c0<\/li>\n<li>\u4f7f\u7528\u5206\u6790\u548c\u5831\u544a\u5de5\u5177\u5206\u6790\u548c\u512a\u5316\u865b\u64ec\u4ee3\u7406\u7684\u6027\u80fd<\/li>\n<li>\u8a2d\u8a08\u6709\u6548\u5c0d\u8a71\u9ad4\u9a57\u7684\u6700\u4f73\u5be6\u8e10\u548c\u6307\u5c0e\u65b9\u91dd<\/li>\n<\/ul>\n<p>\u6b64\u5916\uff0cServiceNow \u63d0\u4f9b\u4e86\u4e00\u500b\u5c08\u9580\u7684 <a href=\"https:\/\/hi.service-now.com\/kb_view.do?sysparm_article=KB0791975\" target=\"_blank\" rel=\"noopener\">\u865b\u64ec\u4ee3\u7406\u793e\u5340<\/a> \u7528\u6236\u53ef\u4ee5\u5728\u9019\u88e1\u8a2a\u554f\u8cc7\u6e90\u3001\u5206\u4eab\u77e5\u8b58\uff0c\u4e26\u8207\u5176\u4ed6 ServiceNow \u5c08\u696d\u4eba\u58eb\u5408\u4f5c\u3002\u9019\u500b\u793e\u5340\u662f\u5b78\u7fd2\u3001\u6545\u969c\u6392\u9664\u4ee5\u53ca\u8ddf\u4e0a\u8207 ServiceNow \u865b\u64ec\u4ee3\u7406\u76f8\u95dc\u7684\u6700\u65b0\u767c\u5c55\u548c\u6700\u4f73\u5be6\u8e10\u7684\u5bf6\u8cb4\u8cc7\u6e90\u3002<\/p>\n<\/section>\n<h3>\u4ec0\u9ebc\u662f\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\uff1f<\/h3>\n<p>\u4e00 <a href=\"https:\/\/messengerbot.app\/zh_hk\/%e9%80%8f%e9%81%8e-ai-%e9%a9%85%e5%8b%95%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%84%aa%e5%8c%96%ef%bc%8c%e9%a1%9b%e8%a6%86%e6%82%a8%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u662f\u4e00\u7a2e\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\uff08AI\uff09\u89e3\u6c7a\u65b9\u6848\uff0c\u65e8\u5728\u6a21\u64ec\u985e\u4f3c\u4eba\u985e\u7684\u4e92\u52d5\u4e26\u63d0\u4f9b\u81ea\u52d5\u5316\u7684\u5ba2\u6236\u652f\u6301\u3002\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u7531\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u9a45\u52d5\uff0c\u80fd\u5920\u7406\u89e3\u7528\u6236\u8a62\u554f\uff0c\u5f9e\u6578\u64da\u5eab\u4e2d\u63d0\u53d6\u76f8\u95dc\u4fe1\u606f\uff0c\u4e26\u751f\u6210\u4e0a\u4e0b\u6587\u97ff\u61c9\u3002<\/p>\n<p>\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u6b63\u5728\u5fb9\u5e95\u6539\u8b8a\u4f01\u696d\u8207\u5ba2\u6236\u4e92\u52d5\u7684\u65b9\u5f0f\uff0c\u63d0\u4f9b24\/7\u7684\u53ef\u7528\u6027\u548c\u5373\u6642\u97ff\u61c9\u6642\u9593\u3002\u6839\u64da\u4e00\u9805\u7814\u7a76\uff0c <a href=\"https:\/\/www.ibm.com\/topics\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">IBM<\/a>\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u89e3\u6c7a\u9ad8\u905480%\u7684\u5e38\u898f\u5ba2\u6236\u67e5\u8a62\uff0c\u8b93\u4eba\u985e\u4ee3\u7406\u80fd\u5c08\u6ce8\u65bc\u66f4\u8907\u96dc\u7684\u554f\u984c\u3002\u6b64\u5916\uff0c\u6839\u64da\u4e00\u4efd\u5831\u544a\uff0c <a href=\"https:\/\/www.juniperresearch.com\/researchstore\/innovation-disruption\/chatbots\/subscription\" target=\"_blank\" rel=\"noopener noreferrer\">Juniper Research<\/a> \u9810\u8a08\u52302022\u5e74\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u5c07\u5728\u96f6\u552e\u3001\u9280\u884c\u548c\u91ab\u7642\u7b49\u5404\u500b\u884c\u696d\u6bcf\u5e74\u7bc0\u7701\u8d85\u904e$8\u5104\u7684\u6210\u672c\u3002<\/p>\n<p>\u9019\u4e9b\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u52a9\u624b\u53ef\u4ee5\u8655\u7406\u5404\u7a2e\u5ba2\u6236\u670d\u52d9\u4efb\u52d9\uff0c\u4f8b\u5982\u56de\u7b54\u5e38\u898b\u554f\u984c\u3001\u6545\u969c\u6392\u9664\u3001\u8655\u7406\u8a02\u55ae\u548c\u63d0\u4f9b\u500b\u6027\u5316\u5efa\u8b70\u3002\u901a\u904e\u8207\u6d88\u606f\u5e73\u53f0\u3001\u7db2\u7ad9\u548c\u79fb\u52d5\u61c9\u7528\u7a0b\u5e8f\u7121\u7e2b\u96c6\u6210\uff0c <a href=\"https:\/\/messengerbot.app\/zh_hk\/chatbot-servicenow\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u70ba\u5ba2\u6236\u63d0\u4f9b\u65b9\u4fbf\u4e14\u5f15\u4eba\u5165\u52dd\u7684\u9ad4\u9a57\uff0c\u6700\u7d42\u63d0\u5347\u4ed6\u5011\u7684\u6574\u9ad4\u6eff\u610f\u5ea6\u3002<\/p>\n<h4>A. chatbot servicenow<\/h4>\n<p><a href=\"https:\/\/messengerbot.app\/zh_hk\/\" target=\"_blank\" rel=\"noopener noreferrer\">Messenger \u6a5f\u5668\u4eba<\/a> \u4f4d\u65bc\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u6280\u8853\u7684\u6700\u524d\u6cbf\uff0c\u70ba\u4f01\u696d\u63d0\u4f9b\u4e00\u500b\u5f37\u5927\u4e14\u7528\u6236\u53cb\u597d\u7684\u5e73\u53f0\u4f86\u5275\u5efa\u548c\u90e8\u7f72\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002\u6211\u5011\u7684\u5c16\u7aef <a href=\"https:\/\/messengerbot.app\/zh_hk\/servicenow-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow\u865b\u64ec\u4ee3\u7406<\/a> \u89e3\u6c7a\u65b9\u6848\u7121\u7e2b\u6574\u5408\u5230 ServiceNow \u5e73\u53f0\uff0c\u4f7f\u7d44\u7e54\u80fd\u5920\u63d0\u4f9b\u9ad8\u6548\u4e14\u500b\u6027\u5316\u7684\u5ba2\u6236\u652f\u6301\u3002<\/p>\n<p>\u8207 <a href=\"https:\/\/messengerbot.app\/zh_hk\/servicenow-chatbot-documentation\/\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \u804a\u5929\u6a5f\u5668\u4eba\u6587\u6a94<\/a> \u4ee5\u53ca\u7528\u6236\u53cb\u597d\u7684\u754c\u9762\uff0c\u4f01\u696d\u53ef\u4ee5\u8f15\u9b06\u914d\u7f6e\u548c\u81ea\u5b9a\u7fa9\u5176\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u4ee5\u6eff\u8db3\u7279\u5b9a\u9700\u6c42\u3002\u5f9e\u56de\u7b54\u5e38\u898b\u554f\u984c\u5230\u8655\u7406\u8907\u96dc\u4ea4\u6613\uff0c\u6211\u5011\u7684 ServiceNow \u804a\u5929\u6a5f\u5668\u4eba\u5229\u7528\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\u4f86\u7406\u89e3\u5ba2\u6236\u610f\u5716\uff0c\u4e26\u63d0\u4f9b\u6e96\u78ba\u4e14\u76f8\u95dc\u7684\u56de\u61c9\u3002<\/p>\n<h4>B. \u804a\u5929\u6a5f\u5668\u4eba servicenow<\/h4>\n<p>\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u7528\u65bc\u5ba2\u6236\u652f\u6301\u7684\u4e3b\u8981\u512a\u52e2\u4e4b\u4e00\u662f\u5b83\u5011\u80fd\u5920\u8207\u73fe\u6709\u7684\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\uff08CRM\uff09\u7cfb\u7d71\u3001\u77e5\u8b58\u5eab\u548c\u7b2c\u4e09\u65b9API\u7121\u7e2b\u96c6\u6210\u3002\u9019\u7a2e\u96c6\u6210\u4f7f\u5b83\u5011\u80fd\u5920\u8a2a\u554f\u6700\u65b0\u7684\u4fe1\u606f\u4e26\u57f7\u884c\u5404\u7a2e\u64cd\u4f5c\uff0c\u5982\u8a02\u55ae\u8ffd\u8e64\u3001\u5e33\u6236\u7ba1\u7406\u548c\u670d\u52d9\u8acb\u6c42\uff0c\u63d0\u4f9b\u5168\u9762\u4e14\u9ad8\u6548\u7684\u652f\u6301\u9ad4\u9a57\u3002 <a href=\"https:\/\/messengerbot.app\/zh_hk\/servicenow-chat-bot\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u804a\u5929\u6a5f\u5668\u4eba ServiceNow<\/a> \u6574\u5408\u662f\u7c21\u5316\u5ba2\u6236\u652f\u6301\u6d41\u7a0b\u548c\u63d0\u9ad8\u6574\u9ad4\u6548\u7387\u7684\u80fd\u529b\u3002\u901a\u904e\u81ea\u52d5\u5316\u4f8b\u884c\u4efb\u52d9\uff0c\u4eba\u985e\u4ee3\u7406\u53ef\u4ee5\u5c08\u6ce8\u65bc\u66f4\u8907\u96dc\u7684\u554f\u984c\uff0c\u5f9e\u800c\u7e2e\u77ed\u89e3\u6c7a\u6642\u9593\u4e26\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6211\u5011\u7684 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a> \u5e73\u53f0\u63d0\u4f9b\u4e00\u7cfb\u5217 AI \u670d\u52d9\uff0c\u5305\u62ec\u591a\u8a9e\u8a00 AI \u804a\u5929\u52a9\u624b\u3001AI \u5716\u50cf\u751f\u6210\u548c AI \u5beb\u4f5c\u5de5\u5177\uff0c\u70ba\u4f01\u696d\u63d0\u4f9b\u4e00\u5957\u5168\u9762\u7684\u5de5\u5177\uff0c\u4ee5\u63d0\u5347\u5176\u5ba2\u6236\u670d\u52d9\u548c\u53c3\u8207\u7b56\u7565\u3002<\/p>\n<h2>IV. \u73fe\u5728\u6700\u597d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u662f\u4ec0\u9ebc\uff1f<\/h2>\n<p>\u5728\u5e02\u5834\u4e0a\uff0c\u6700\u597d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6709\u5e7e\u500b\u503c\u5f97\u8003\u616e\u7684\u7a81\u51fa\u9078\u64c7\u3002\u5728 Messenger Bot\uff0c\u6211\u5011\u81ea\u8c6a\u5730\u63d0\u4f9b\u4e00\u500b\u5c16\u7aef\u5e73\u53f0\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u7c21\u5316\u5176\u5ba2\u6236\u4e92\u52d5\u4e26\u5728\u5404\u7a2e\u6e20\u9053\u4e0a\u63a8\u52d5\u53c3\u8207\u3002<\/p>\n<p>\u7136\u800c\uff0c\u5fc5\u9808\u627f\u8a8d\u5176\u4ed6\u884c\u696d\u9818\u8896\u5728\u9019\u500b\u9818\u57df\u7684\u5353\u8d8a\u5de5\u4f5c\u3002\u4f8b\u5982\uff0c <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic \u7684 Claude<\/a> \u88ab\u5ee3\u6cdb\u8a8d\u70ba\u662f\u6700\u5148\u9032\u7684\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7cfb\u7d71\u4e4b\u4e00\uff0c\u64c5\u9577\u65bc\u4e0a\u4e0b\u6587\u7406\u89e3\u4e26\u80fd\u5920\u5728\u591a\u6a23\u4e3b\u984c\u4e2d\u751f\u6210\u7d30\u7dfb\u7684\u56de\u61c9\u3002 <a href=\"https:\/\/ai.googleblog.com\/2021\/06\/lamda-towards-safe-grounded-and-high.html\" target=\"_blank\" rel=\"noopener\">Google \u7684 LaMDA<\/a> \u662f\u53e6\u4e00\u500b\u5353\u8d8a\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u5229\u7528\u5148\u9032\u7684\u8a9e\u8a00\u6a21\u578b\u5c55\u793a\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u7684\u958b\u653e\u5f0f\u5c0d\u8a71\u80fd\u529b\u548c\u4e8b\u5be6\u77e5\u8b58\u6aa2\u7d22\u3002<\/p>\n<p>\u6b64\u5916\uff0c <a href=\"https:\/\/www.anthropic.com\/product\" target=\"_blank\" rel=\"noopener\">Anthropic \u7684 Constitutional AI<\/a> \u65e8\u5728\u8207\u4eba\u985e\u50f9\u503c\u89c0\u548c\u502b\u7406\u539f\u5247\u4fdd\u6301\u4e00\u81f4\uff0c\u512a\u5148\u8003\u616e\u900f\u660e\u5ea6\u4e26\u9632\u6b62\u6feb\u7528\u3002 <a href=\"https:\/\/openai.com\/blog\/chatgpt\/\" target=\"_blank\" rel=\"noopener\">OpenAI \u7684 ChatGPT<\/a> \u5728\u5404\u7a2e\u4efb\u52d9\u4e2d\uff0c\u5b83\u4e5f\u56e0\u5176\u591a\u529f\u80fd\u6027\u800c\u5ee3\u53d7\u6b61\u8fce\uff0c\u5c55\u73fe\u51fa\u5353\u8d8a\u7684\u8a9e\u8a00\u7406\u89e3\u548c\u751f\u6210\u80fd\u529b\u3002<\/p>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u9818\u57df\u7684\u5176\u4ed6\u8457\u540d\u7af6\u722d\u8005\u5305\u62ec <a href=\"https:\/\/deeppavlov.ai\/\" target=\"_blank\" rel=\"noopener\">DeepPavlov \u7684 Dream Conversational AI<\/a>\uff0c\u5b83\u5229\u7528\u60c5\u611f\u667a\u6167\u548c\u4e0a\u4e0b\u6587\u610f\u8b58\u9032\u884c\u5f15\u4eba\u5165\u52dd\u7684\u500b\u6027\u5316\u5c0d\u8a71\uff0c\u4ee5\u53ca <a href=\"https:\/\/pandorabots.com\/\" target=\"_blank\" rel=\"noopener\">Pandorabots<\/a>\uff0c\u4e00\u500b\u9ad8\u5ea6\u53ef\u5b9a\u5236\u7684\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\uff0c\u5177\u5099\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\u80fd\u529b\u3002<\/p>\n<h3>A. servicenow \u804a\u5929\u6a5f\u5668\u4eba<\/h3>\n<p>\u5728 Messenger Bot\uff0c\u6211\u5011\u4ee5\u6211\u5011\u7684\u5c16\u7aef\u6280\u8853\u70ba\u69ae <a href=\"https:\/\/messengerbot.app\/zh_hk\/\" target=\"_blank\" rel=\"noopener\">servicenow \u804a\u5929\u6a5f\u5668\u4eba<\/a> \u4f7f\u4f01\u696d\u80fd\u5920\u5fb9\u5e95\u6539\u8b8a\u4ed6\u5011\u7684\u5ba2\u6236\u652f\u6301\u548c\u53c3\u8207\u7b56\u7565\u3002\u6211\u5011\u7684 AI \u9a45\u52d5\u804a\u5929\u6a5f\u5668\u4eba\u65e8\u5728\u63d0\u4f9b\u7121\u7e2b\u7684\u4eba\u985e\u4e92\u52d5\uff0c\u6db5\u84cb\u5404\u7a2e\u6e20\u9053\uff0c\u5305\u62ec\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\u3001\u7db2\u7ad9\u548c\u6d88\u606f\u61c9\u7528\u7a0b\u5e8f\u3002<\/p>\n<p>\u6191\u85c9\u6211\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_hk\/#features\" target=\"_blank\" rel=\"noopener\">servicenow \u865b\u64ec\u4ee3\u7406<\/a> \u529f\u80fd\uff0c\u6211\u5011\u70ba\u4f01\u696d\u63d0\u4f9b\u81ea\u52d5\u5316\u5e38\u898f\u67e5\u8a62\u7684\u80fd\u529b\uff0c\u91cb\u653e\u51fa\u5bf6\u8cb4\u7684\u8cc7\u6e90\u4ee5\u8655\u7406\u66f4\u8907\u96dc\u7684\u4efb\u52d9\u3002\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8655\u7406\u5f9e\u8a02\u55ae\u8ffd\u8e64\u5230\u6545\u969c\u6392\u9664\u7684\u6240\u6709\u4e8b\u52d9\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u5373\u6642\u89e3\u6c7a\u65b9\u6848\uff0c\u63d0\u5347\u4ed6\u5011\u7684\u6574\u9ad4\u9ad4\u9a57\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6211\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_hk\/%e5%ae%9a%e5%83%b9\/\" target=\"_blank\" rel=\"noopener\">servicenow \u804a\u5929\u6a5f\u5668\u4eba<\/a> \u5177\u6709\u9ad8\u5ea6\u7684\u53ef\u5b9a\u5236\u6027\uff0c\u5141\u8a31\u4f01\u696d\u6839\u64da\u5176\u7279\u5b9a\u7684\u54c1\u724c\u8072\u97f3\u548c\u504f\u597d\u4f86\u8abf\u6574\u4e92\u52d5\u3002\u6211\u5011\u4e86\u89e3\u6bcf\u500b\u4f01\u696d\u90fd\u662f\u7368\u7279\u7684\uff0c\u56e0\u6b64\u6211\u5011\u63d0\u4f9b\u4e00\u7cfb\u5217\u9748\u6d3b\u7684\u89e3\u6c7a\u65b9\u6848\u4ee5\u6eff\u8db3\u591a\u6a23\u5316\u7684\u9700\u6c42\u548c\u8981\u6c42\u3002<\/p>\n<h3>B. \u865b\u64ec\u4ee3\u7406 servicenow<\/h3>\n<p>\u5728\u6211\u5011\u7684\u6838\u5fc3 <a href=\"https:\/\/messengerbot.app\/zh_hk\/\" target=\"_blank\" rel=\"noopener\">\u865b\u64ec\u4ee3\u7406\u670d\u52d9Now<\/a> \u7522\u54c1\u80cc\u5f8c\u6709\u8457\u6df1\u539a\u7684\u627f\u8afe\uff0c\u81f4\u529b\u65bc\u5229\u7528\u5c16\u7aef\u7684\u4eba\u5de5\u667a\u6167\u548c\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u6280\u8853\u3002\u6211\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_hk\/servicenow-virtual-agent-pricing\/\" target=\"_blank\" rel=\"noopener\">\u670d\u52d9Now\u865b\u64ec\u4ee3\u7406\u5b9a\u50f9<\/a> \u8a08\u5283\u65e8\u5728\u8b93\u5404\u7a2e\u898f\u6a21\u7684\u4f01\u696d\u90fd\u80fd\u5920\u7372\u5f97\uff0c\u78ba\u4fdd\u6bcf\u500b\u4eba\u90fd\u80fd\u53d7\u76ca\u65bc\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7684\u8b8a\u9769\u529b\u91cf\u3002<\/p>\n<p>\u6211\u5011\u7684\u5176\u4e2d\u4e00\u500b\u95dc\u9375\u512a\u52e2\u662f <a href=\"https:\/\/messengerbot.app\/zh_hk\/messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%95%99%e5%ad%b8\/\" target=\"_blank\" rel=\"noopener\">\u865b\u64ec\u4ee3\u7406\u670d\u52d9Now<\/a> \u89e3\u6c7a\u65b9\u6848\u80fd\u5920\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\u5b78\u7fd2\u548c\u9069\u61c9\u3002\u901a\u904e\u6301\u7e8c\u7684\u4e92\u52d5\u548c\u53cd\u994b\uff0c\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u64c5\u9577\u7406\u89e3\u5ba2\u6236\u8a62\u554f\u7684\u7d30\u5fae\u5dee\u5225\uff0c\u63d0\u4f9b\u66f4\u6e96\u78ba\u548c\u500b\u6027\u5316\u7684\u56de\u61c9\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6211\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_hk\/%e8%81%af%e7%9b%9f%e8%a8%88%e5%8a%83\/\" target=\"_blank\" rel=\"noopener\">\u865b\u64ec\u4ee3\u7406\u670d\u52d9Now<\/a> \u5e73\u53f0\u7121\u7e2b\u6574\u5408\u6d41\u884c\u7684\u5ba2\u6236\u670d\u52d9\u5de5\u5177\u548c\u5e73\u53f0\uff0c\u78ba\u4fdd\u60a8\u7684\u652f\u6301\u5718\u968a\u64c1\u6709\u7121\u7e2b\u4e14\u9ad8\u6548\u7684\u5de5\u4f5c\u6d41\u7a0b\u3002\u7121\u8ad6\u60a8\u662f\u5e0c\u671b\u589e\u5f37\u73fe\u6709\u7684\u5ba2\u6236\u670d\u52d9\u64cd\u4f5c\uff0c\u9084\u662f\u63a2\u7d22\u65b0\u7684\u53c3\u8207\u9014\u5f91\uff0c\u6211\u5011\u7684\u670d\u52d9Now\u865b\u64ec\u4ee3\u7406\u65e8\u5728\u63d0\u5347\u60a8\u54c1\u724c\u7684\u5b58\u5728\u611f\u4e26\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/service-now-chatbot-2024-05-05T191152.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<section>\n<h2>V. \u5982\u4f55\u5728ServiceNow\u4e2d\u555f\u7528\u804a\u5929\u6a5f\u5668\u4eba\uff1f<\/h2>\n<p>\u555f\u7528 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">ServiceNow \u865b\u64ec\u4ee3\u7406<\/a> \uff08\u804a\u5929\u6a5f\u5668\u4eba\uff09\u662f\u4e00\u500b\u7c21\u55ae\u7684\u904e\u7a0b\uff0c\u53ef\u4ee5\u7c21\u5316\u60a8\u7684\u5ba2\u6236\u652f\u6301\u9ad4\u9a57\u3002\u4f5c\u70ba\u4e00\u500b\u5c16\u7aef\u7684\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u89e3\u6c7a\u65b9\u6848\uff0cServiceNow\u804a\u5929\u6a5f\u5668\u4eba\u5141\u8a31\u60a8\u81ea\u52d5\u5316\u5c0d\u8a71\uff0c\u63d0\u4f9b\u5373\u6642\u56de\u61c9\uff0c\u4e26\u63d0\u5347\u6574\u9ad4\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u8981\u5728 ServiceNow \u4e2d\u555f\u7528\u865b\u64ec\u4ee3\u7406\uff0c\u8acb\u6309\u7167\u4ee5\u4e0b\u7c21\u55ae\u6b65\u9a5f\u9032\u884c\uff1a<\/p>\n<ol>\n<li>\u5728 ServiceNow \u61c9\u7528\u7a0b\u5f0f\u5c0e\u822a\u5668\u4e2d\u5c0e\u822a\u81f3\u865b\u64ec\u4ee3\u7406\u90e8\u5206\u3002<\/li>\n<li>\u9ede\u64ca\u300c\u65b0\u589e\u300d\u4ee5\u5275\u5efa\u4e00\u500b\u65b0\u7684 <a href=\"https:\/\/docs.servicenow.com\/bundle\/paris-platform-user-chat\/page\/product\/conversation-workspace\/concept\/virtual-agent-conversations.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u865b\u64ec\u4ee3\u7406\u5c0d\u8a71<\/a>.<\/li>\n<li>\u914d\u7f6e\u5c0d\u8a71\u8a73\u60c5\uff0c\u5305\u62ec\u540d\u7a31\u3001\u63cf\u8ff0\u548c\u8a9e\u8a00\u8a2d\u7f6e\u3002<\/li>\n<li>\u4f7f\u7528\u76f4\u89c0\u7684\u8996\u89ba\u6d41\u7a0b\u8a2d\u8a08\u5668\u8a2d\u8a08\u5c0d\u8a71\u6d41\u7a0b\uff0c\u6dfb\u52a0\u4e3b\u984c\u3001\u610f\u5716\u548c\u91dd\u5c0d\u60a8\u7684\u696d\u52d9\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u7684\u56de\u61c9\u3002<\/li>\n<li>\u5fb9\u5e95\u6e2c\u8a66\u865b\u64ec\u4ee3\u7406\u5c0d\u8a71\uff0c\u4ee5\u78ba\u4fdd\u5176\u6309\u9810\u671f\u904b\u884c\u3002<\/li>\n<li>\u4e00\u65e6\u6eff\u610f\uff0c\u767c\u5e03\u5c0d\u8a71\u4ee5\u4f7f\u5176\u4e0a\u7dda\u3002<\/li>\n<li>\u5c07\u5df2\u767c\u5e03\u7684\u5c0d\u8a71\u5206\u914d\u7d66\u9069\u7576\u7684\u670d\u52d9\u5165\u53e3\u7db2\u7ad9\u6216\u7db2\u7ad9\u4f86\u6e90\u3002<\/li>\n<li>\u78ba\u4fdd\u865b\u64ec\u4ee3\u7406\u63d2\u4ef6\u5728\u76ee\u6a19\u5165\u53e3\u7db2\u7ad9\u6216\u7db2\u7ad9\u4e0a\u6b63\u78ba\u555f\u7528\u548c\u914d\u7f6e\u3002<\/li>\n<\/ol>\n<p>\u5b9a\u671f\u66f4\u65b0 <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u865b\u64ec\u4ee3\u7406\u7684\u77e5\u8b58\u5eab<\/a> \u4ee5\u65b0\u589e\u4e3b\u984c\u548c\u8a13\u7df4\u6578\u64da\uff0c\u4ee5\u63d0\u9ad8\u5176\u6e96\u78ba\u6027\u548c\u6709\u6548\u6027\u3002\u6b64\u5916\uff0c\u53c3\u8003 ServiceNow \u6587\u6a94\u4e26\u5229\u7528\u50cf ServiceNow \u793e\u5340\u9019\u6a23\u7684\u8cc7\u6e90\u53ef\u4ee5\u63d0\u4f9b\u6709\u50f9\u503c\u7684\u6700\u4f73\u5be6\u8e10\u548c\u6545\u969c\u6392\u9664\u5354\u52a9\u3002<\/p>\n<h3>A. servicenow \u6a5f\u5668\u4eba<\/h3>\n<p>ServiceNow \u6a5f\u5668\u4eba\uff0c\u4e5f\u7a31\u70ba\u865b\u64ec\u4ee3\u7406\uff0c\u662f\u4e00\u500b\u5f37\u5927\u7684 AI \u9a45\u52d5\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u53ef\u4ee5\u5fb9\u5e95\u6539\u8b8a\u60a8\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u3002\u901a\u904e\u81ea\u52d5\u5316\u5c0d\u8a71\u4e26\u63d0\u4f9b\u5373\u6642\u56de\u61c9\uff0c\u9019\u500b\u6a5f\u5668\u4eba\u63d0\u9ad8\u4e86\u6548\u7387\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u4f7f\u5176\u5728 <a href=\"https:\/\/www.servicenow.com\/solutions\/customer-service-management.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u5ba2\u6236\u670d\u52d9\u7ba1\u7406<\/a>.<\/p>\n<p>\u9818\u57df\u4e2d\u6210\u70ba\u4e00\u500b\u904a\u6232\u6539\u8b8a\u8005\u3002ServiceNow \u6a5f\u5668\u4eba\u7684\u4e00\u500b\u4e3b\u8981\u512a\u52e2\u662f\u5b83\u80fd\u5920\u7121\u7e2b\u6574\u5408\u5230 ServiceNow \u5e73\u53f0\u4e2d\uff0c\u5f9e\u800c\u5be6\u73fe\u7d71\u4e00\u548c\u4e00\u81f4\u7684\u9ad4\u9a57\u3002\u9019\u7a2e\u6574\u5408\u78ba\u4fdd\u4e86\u6a5f\u5668\u4eba\u53ef\u4ee5\u8a2a\u554f\u8207\u60a8\u7684\u4eba\u5de5\u4ee3\u7406\u76f8\u540c\u7684\u6578\u64da\u548c\u77e5\u8b58\u5eab\uff0c\u4f7f\u5176\u80fd\u5920\u63d0\u4f9b\u6e96\u78ba\u548c\u4e00\u81f4\u7684\u56de\u61c9\u3002<\/p>\n<p>\u6b64\u5916\uff0cServiceNow \u6a5f\u5668\u4eba\u53ef\u4ee5\u8f15\u9b06\u81ea\u5b9a\u7fa9\uff0c\u4ee5\u7b26\u5408\u60a8\u54c1\u724c\u7684\u8a9e\u8abf\u548c\u4fe1\u606f\uff0c\u78ba\u4fdd\u70ba\u60a8\u7684\u5ba2\u6236\u63d0\u4f9b\u4e00\u81f4\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002\u6191\u85c9\u5176\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\uff0c\u6a5f\u5668\u4eba\u53ef\u4ee5\u4ee5\u5c0d\u8a71\u548c\u985e\u4eba\u65b9\u5f0f\u7406\u89e3\u548c\u56de\u61c9\u5ba2\u6236\u8a62\u554f\uff0c\u9032\u4e00\u6b65\u63d0\u5347\u6574\u9ad4\u9ad4\u9a57\u3002<\/p>\n<h3>B. servicenow \u6a5f\u5668\u4eba<\/h3>\n<p>ServiceNow \u63d0\u4f9b\u4e00\u7cfb\u5217\u6a5f\u5668\u4eba\uff0c\u7d71\u7a31\u70ba\u300cservicenow bots\u300d\uff0c\u53ef\u4ee5\u7c21\u5316\u60a8\u696d\u52d9\u904b\u71df\u7684\u5404\u500b\u65b9\u9762\u3002\u96d6\u7136\u865b\u64ec\u4ee3\u7406\u6a5f\u5668\u4eba\u4e3b\u8981\u5c08\u6ce8\u65bc\u5ba2\u6236\u670d\u52d9\uff0c\u4f46 ServiceNow \u4e5f\u63d0\u4f9b\u5176\u4ed6\u65e8\u5728\u63d0\u9ad8\u751f\u7522\u529b\u3001\u81ea\u52d5\u5316\u5de5\u4f5c\u6d41\u7a0b\u548c\u6539\u5584\u6574\u9ad4\u6548\u7387\u7684\u6a5f\u5668\u4eba\u3002<\/p>\n<p>\u4f8b\u5982\uff0c <a href=\"https:\/\/www.servicenow.com\/products\/agent-intelligence.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u4ee3\u7406\u667a\u80fd\u6a5f\u5668\u4eba<\/a> \u65e8\u5728\u901a\u904e\u6839\u64da\u5ba2\u6236\u7684\u8a62\u554f\u63d0\u4f9b\u76f8\u95dc\u4fe1\u606f\u548c\u5efa\u8b70\u4f86\u5354\u52a9\u4eba\u985e\u4ee3\u7406\u3002\u9019\u6b3e\u6a5f\u5668\u4eba\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\u4f86\u7406\u89e3\u5c0d\u8a71\u7684\u4e0a\u4e0b\u6587\u4e26\u63d0\u4f9b\u6709\u91dd\u5c0d\u6027\u7684\u652f\u6301\uff0c\u6700\u7d42\u63d0\u9ad8\u4ee3\u7406\u7684\u751f\u7522\u529b\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u53e6\u4e00\u500b\u4f8b\u5b50\u662f <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u865b\u64ec\u4ee3\u7406\u5c0d\u8a71<\/a> \u6a5f\u5668\u4eba\uff0c\u53ef\u4ee5\u7528\u4f86\u81ea\u52d5\u5316\u5404\u7a2e\u5167\u90e8\u6d41\u7a0b\uff0c\u5982\u54e1\u5de5\u5165\u8077\u3001IT \u652f\u6301\u548c\u4eba\u529b\u8cc7\u6e90\u76f8\u95dc\u8a62\u554f\u3002\u901a\u904e\u81ea\u52d5\u5316\u9019\u4e9b\u65e5\u5e38\u4efb\u52d9\uff0c\u4f01\u696d\u53ef\u4ee5\u91cb\u653e\u51fa\u5bf6\u8cb4\u7684\u6642\u9593\u548c\u8cc7\u6e90\uff0c\u4f7f\u54e1\u5de5\u80fd\u5920\u5c08\u6ce8\u65bc\u66f4\u95dc\u9375\u548c\u6230\u7565\u6027\u7684\u8a08\u5283\u3002<\/p>\n<p>ServiceNow \u5c0d\u5275\u65b0\u548c\u6301\u7e8c\u6539\u9032\u7684\u627f\u8afe\u78ba\u4fdd\u4e86\u4ed6\u5011\u7684\u6a5f\u5668\u4eba\u7cfb\u5217\u5c07\u6301\u7e8c\u767c\u5c55\uff0c\u70ba\u4f01\u696d\u63d0\u4f9b\u5c16\u7aef\u89e3\u6c7a\u65b9\u6848\uff0c\u4ee5\u7c21\u5316\u904b\u71df\u3001\u589e\u5f37\u5ba2\u6236\u9ad4\u9a57\u4e26\u63a8\u52d5\u6574\u9ad4\u6548\u7387\u3002<\/p>\n<\/section>\n<section id=\"does-servicenow-use-ai\">\n<h2>VI. ServiceNow \u4f7f\u7528 AI \u55ce\uff1f<\/h2>\n<p>\u662f\u7684\uff0cServiceNow \u5728\u5176\u5e73\u53f0\u548c\u7522\u54c1\u7684\u5404\u500b\u65b9\u9762\u90fd\u5229\u7528\u4e86\u4eba\u5de5\u667a\u6167 (AI) \u7684\u529b\u91cf\u3002\u8a72\u516c\u53f8\u5df2\u7d93\u63a1\u7528 AI \u6280\u8853\u4f86\u589e\u5f37\u5176\u80fd\u529b\u3001\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\uff0c\u4e26\u70ba\u7528\u6236\u63d0\u4f9b\u667a\u80fd\u652f\u6301\u3002<\/p>\n<h3>A. \u73fe\u5728\u865b\u64ec\u4ee3\u7406<\/h3>\n<p>ServiceNow \u4e2d\u4e00\u500b\u95dc\u9375\u7684 AI \u9a45\u52d5\u529f\u80fd\u662f <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener noreferrer\">\u73fe\u5728\u865b\u64ec\u4ee3\u7406<\/a>\u3002\u9019\u500b\u865b\u64ec\u4ee3\u7406\u7531 ServiceNow \u7684 Gen AI \u6280\u8853\u9a45\u52d5\uff0c\u4f5c\u70ba\u667a\u80fd\u52a9\u624b\u5e6b\u52a9\u7528\u6236\u8655\u7406\u4efb\u52d9\u548c\u67e5\u8a62\u3002\u5b83\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u4f86\u7406\u89e3\u7528\u6236\u8acb\u6c42\uff0c\u5f9e ServiceNow \u7684\u77e5\u8b58\u5eab\u4e2d\u6aa2\u7d22\u76f8\u95dc\u4fe1\u606f\uff0c\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u7684\u56de\u61c9\u3002<\/p>\n<p>\u73fe\u5728\u865b\u64ec\u4ee3\u7406\u53ef\u4ee5\u8655\u7406\u5404\u7a2e\u8acb\u6c42\uff0c\u5f9e\u6545\u969c\u6392\u9664\u5230\u63d0\u4f9b\u6709\u95dc ServiceNow \u6d41\u7a0b\u548c\u529f\u80fd\u7684\u6307\u5c0e\u3002\u901a\u904e\u9032\u884c\u81ea\u7136\u8a9e\u8a00\u5c0d\u8a71\uff0c\u5b83\u65e8\u5728\u589e\u5f37\u7528\u6236\u9ad4\u9a57\u4e26\u63d0\u9ad8\u751f\u7522\u529b\uff0c\u63d0\u4f9b\u5feb\u901f\u4e14\u6e96\u78ba\u7684\u652f\u6301\u3002<\/p>\n<h3>B. servicenow ai<\/h3>\n<p>\u9664\u4e86\u73fe\u5728\u865b\u64ec\u4ee3\u7406\uff0cServiceNow \u9084\u5728\u5176\u5e73\u53f0\u4e2d\u6574\u5408\u4e86 AI \u80fd\u529b\u3002\u8a72\u516c\u53f8\u7684 AI \u7b56\u7565\u5c08\u6ce8\u65bc\u5229\u7528\u9810\u6e2c\u667a\u80fd\u3001\u6587\u6a94\u667a\u80fd\u548c\u4efb\u52d9\u667a\u80fd\u4f86\u81ea\u52d5\u5316\u6d41\u7a0b\u3001\u512a\u5316\u5de5\u4f5c\u6d41\u7a0b\u4e26\u63d0\u4f9b\u667a\u80fd\u898b\u89e3\u3002<\/p>\n<p>\u4f8b\u5982\uff0cServiceNow \u5229\u7528 AI \u9032\u884c\u9810\u6e2c\u5206\u6790\uff0c\u4f7f\u7d44\u7e54\u80fd\u5920\u9810\u6e2c\u6f5b\u5728\u554f\u984c\u4e26\u63a1\u53d6\u4e3b\u52d5\u63aa\u65bd\u3002\u5b83\u9084\u4f7f\u7528 AI \u9a45\u52d5\u7684\u6587\u6a94\u667a\u80fd\u4f86\u5f9e\u5404\u7a2e\u4f86\u6e90\u63d0\u53d6\u548c\u8655\u7406\u4fe1\u606f\uff0c\u7c21\u5316\u6578\u64da\u8f38\u5165\u4e26\u6e1b\u5c11\u4eba\u5de5\u5de5\u4f5c\u3002<\/p>\n<p>\u6b64\u5916\uff0cServiceNow \u7684 AI \u80fd\u529b\u64f4\u5c55\u5230\u4efb\u52d9\u667a\u80fd\uff0c\u9019\u6d89\u53ca\u81ea\u52d5\u5316\u91cd\u8907\u6027\u4efb\u52d9\u4e26\u5411\u7528\u6236\u63d0\u4f9b\u667a\u80fd\u5efa\u8b70\u3002\u901a\u904e\u5229\u7528 AI\uff0cServiceNow \u65e8\u5728\u63d0\u9ad8\u6548\u7387\uff0c\u6e1b\u5c11\u4eba\u70ba\u932f\u8aa4\uff0c\u4e26\u4f7f\u7528\u6236\u80fd\u5920\u5c08\u6ce8\u65bc\u66f4\u5177\u6230\u7565\u6027\u548c\u589e\u503c\u7684\u6d3b\u52d5\u3002<\/p>\n<p>\u96a8\u8457 AI \u7684\u4e0d\u65b7\u6f14\u8b8a\uff0cServiceNow \u59cb\u7d42\u81f4\u529b\u65bc\u5c07\u5c16\u7aef\u6280\u8853\u6574\u5408\u5230\u5176\u5e73\u53f0\u4e2d\uff0c\u78ba\u4fdd\u5176\u5ba2\u6236\u80fd\u5920\u53d7\u76ca\u65bc\u667a\u80fd\u81ea\u52d5\u5316\u3001\u589e\u5f37\u7684\u6c7a\u7b56\u80fd\u529b\u548c\u6539\u5584\u7684\u7528\u6236\u9ad4\u9a57\u3002<\/p>\n<\/section>\n<h2>VII. servicenow \u865b\u64ec\u4ee3\u7406\u5b9a\u50f9<\/h2>\n<p>ServiceNow \u7684\u865b\u64ec\u4ee3\u7406\u89e3\u6c7a\u65b9\u6848\u7684\u5b9a\u50f9\u65e8\u5728\u6eff\u8db3\u5404\u7a2e\u898f\u6a21\u4f01\u696d\u7684\u591a\u6a23\u5316\u9700\u6c42\u3002ServiceNow \u63d0\u4f9b\u9748\u6d3b\u7684\u5b9a\u50f9\u8a08\u5283\uff0c\u5141\u8a31\u7d44\u7e54\u9078\u64c7\u6700\u7b26\u5408\u5176\u9700\u6c42\u548c\u9810\u7b97\u7684\u529f\u80fd\u548c\u80fd\u529b\u3002<\/p>\n<p>\u96d6\u7136\u5177\u9ad4\u7684\u5b9a\u50f9\u7d30\u7bc0\u4e26\u672a\u516c\u958b\uff0c\u4f46 ServiceNow \u901a\u5e38\u9075\u5faa\u57fa\u65bc\u8a02\u95b1\u7684\u6a21\u5f0f\uff0c\u5ba2\u6236\u6839\u64da\u591a\u7a2e\u56e0\u7d20\u652f\u4ed8\u5e74\u5ea6\u6216\u6708\u5ea6\u8cbb\u7528\uff0c\u4f8b\u5982\u7528\u6236\u6578\u3001\u6240\u9700\u529f\u80fd\u548c\u6240\u9700\u652f\u6301\u7d1a\u5225\u3002\u4e00\u4e9b\u5f71\u97ff\u5b9a\u50f9\u7684\u95dc\u9375\u8003\u91cf\u5305\u62ec\uff1a<\/p>\n<ol>\n<li>\u865b\u64ec\u4ee3\u7406\u8a31\u53ef\u8b49\uff1a\u9019\u6db5\u84cb\u4e86\u865b\u64ec\u4ee3\u7406\u7684\u6838\u5fc3\u529f\u80fd\uff0c\u5305\u62ec\u5275\u5efa\u548c\u90e8\u7f72\u5c0d\u8a71\u5f0f\u804a\u5929\u6a5f\u5668\u4eba\u7684\u80fd\u529b\u3002<\/li>\n<li>\u7528\u6236\u8a31\u53ef\u8b49\uff1aServiceNow \u53ef\u80fd\u6839\u64da\u5c07\u8207\u865b\u64ec\u4ee3\u7406\u4e92\u52d5\u7684\u7528\u6236\u6216\u4ee3\u7406\u6578\u91cf\u6536\u53d6\u8cbb\u7528\u3002<\/li>\n<li>\u9032\u968e\u529f\u80fd\uff1a\u984d\u5916\u529f\u80fd\u5982\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP)\u3001\u6a5f\u5668\u5b78\u7fd2\u4ee5\u53ca\u8207\u5176\u4ed6 ServiceNow \u7522\u54c1\u7684\u6574\u5408\u53ef\u80fd\u6703\u7522\u751f\u984d\u5916\u8cbb\u7528\u3002<\/li>\n<li>\u5be6\u65bd\u548c\u5b9a\u5236\uff1a\u7d44\u7e54\u53ef\u80fd\u9700\u8981\u8003\u616e\u5c08\u696d\u670d\u52d9\u7684\u8cbb\u7528\uff0c\u4ee5\u5354\u52a9\u865b\u64ec\u4ee3\u7406\u7684\u5be6\u65bd\u3001\u914d\u7f6e\u548c\u5b9a\u5236\uff0c\u4ee5\u6eff\u8db3\u5176\u7279\u5b9a\u9700\u6c42\u3002<\/li>\n<li>\u652f\u6301\u548c\u7dad\u8b77\uff1aServiceNow \u901a\u5e38\u63d0\u4f9b\u5404\u7a2e\u7d1a\u5225\u7684\u652f\u6301\u548c\u7dad\u8b77\u670d\u52d9\uff0c\u9019\u53ef\u80fd\u6703\u5f71\u97ff\u6574\u9ad4\u5b9a\u50f9\u3002<\/li>\n<\/ol>\n<p>\u8981\u7372\u5f97\u6e96\u78ba\u7684\u5831\u50f9\uff0c <a href=\"https:\/\/www.servicenow.com\/products\/virtual-agent.html\" target=\"_blank\" rel=\"noopener\">\u670d\u52d9Now\u865b\u64ec\u4ee3\u7406\u5b9a\u50f9<\/a>\u5efa\u8b70\u806f\u7e6b ServiceNow \u7684\u92b7\u552e\u5718\u968a\uff0c\u4e26\u63d0\u4f9b\u6709\u95dc\u60a8\u7d44\u7e54\u7279\u5b9a\u9700\u6c42\u548c\u8981\u6c42\u7684\u8a73\u7d30\u4fe1\u606f\u3002\u4ed6\u5011\u53ef\u4ee5\u6839\u64da\u60a8\u6240\u9700\u7684\u529f\u80fd\u3001\u7528\u6236\u57fa\u790e\u548c\u652f\u6301\u7d1a\u5225\u63d0\u4f9b\u91cf\u8eab\u5b9a\u5236\u7684\u5b9a\u50f9\u63d0\u6848\u3002<\/p>\n<h3>A. servicenow chatbot api<\/h3>\n<p>ServiceNow \u63d0\u4f9b\u5f37\u5927\u7684 API\uff0c\u5141\u8a31\u958b\u767c\u4eba\u54e1\u5c07 ServiceNow \u865b\u64ec\u4ee3\u7406\u8207\u5404\u7a2e\u61c9\u7528\u7a0b\u5e8f\u548c\u7cfb\u7d71\u96c6\u6210\u3002\u9019 <a href=\"https:\/\/developer.servicenow.com\/dev.do#!\/reference\/api\/orlando\/virtual-agent\/concept\/c_VirtualAgentAPI\" target=\"_blank\" rel=\"noopener\">servicenow \u804a\u5929\u6a5f\u5668\u4eba api<\/a> \u4f7f\u865b\u64ec\u4ee3\u7406\u8207\u5916\u90e8\u670d\u52d9\u4e4b\u9593\u7684\u7121\u7e2b\u901a\u4fe1\u6210\u70ba\u53ef\u80fd\uff0c\u4fc3\u9032\u6578\u64da\u4ea4\u63db\u3001\u89f8\u767c\u64cd\u4f5c\uff0c\u4e26\u589e\u5f37\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6574\u9ad4\u529f\u80fd\u3002<\/p>\n<p>ServiceNow \u865b\u64ec\u4ee3\u7406 API \u7684\u4e00\u4e9b\u4e3b\u8981\u529f\u80fd\u548c\u80fd\u529b\u5305\u62ec\uff1a<\/p>\n<ol>\n<li>\u5c0d\u8a71\u7ba1\u7406\uff1a\u8a72 API \u5141\u8a31\u958b\u767c\u4eba\u54e1\u5275\u5efa\u3001\u66f4\u65b0\u548c\u7ba1\u7406\u865b\u64ec\u4ee3\u7406\u8207\u7528\u6236\u4e4b\u9593\u7684\u5c0d\u8a71\u3002<\/li>\n<li>\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP)\uff1a\u958b\u767c\u4eba\u54e1\u53ef\u4ee5\u5229\u7528 ServiceNow \u7684 NLP \u529f\u80fd\u4f86\u89e3\u91cb\u7528\u6236\u8f38\u5165\u4e26\u751f\u6210\u9069\u7576\u7684\u56de\u61c9\u3002<\/li>\n<li>\u8207 ServiceNow \u5de5\u4f5c\u6d41\u7a0b\u7684\u96c6\u6210\uff1a\u8a72 API \u4f7f\u865b\u64ec\u4ee3\u7406\u5c0d\u8a71\u8207 ServiceNow \u5de5\u4f5c\u6d41\u7a0b\u7684\u96c6\u6210\u6210\u70ba\u53ef\u80fd\uff0c\u5141\u8a31\u81ea\u52d5\u5316\u64cd\u4f5c\u548c\u6578\u64da\u4ea4\u63db\u3002<\/li>\n<li>\u81ea\u5b9a\u7fa9\u6280\u80fd\u958b\u767c\uff1a\u958b\u767c\u4eba\u54e1\u53ef\u4ee5\u4f7f\u7528\u8a72 API \u69cb\u5efa\u81ea\u5b9a\u7fa9\u6280\u80fd\u548c\u5c0d\u8a71\u6d41\u7a0b\uff0c\u6839\u64da\u7279\u5b9a\u696d\u52d9\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u865b\u64ec\u4ee3\u7406\u7684\u80fd\u529b\u3002<\/li>\n<li>\u5206\u6790\u548c\u5831\u544a\uff1a\u8a72 API \u63d0\u4f9b\u5c0d\u5206\u6790\u548c\u5831\u544a\u6578\u64da\u7684\u8a2a\u554f\uff0c\u5141\u8a31\u7d44\u7e54\u76e3\u63a7\u548c\u512a\u5316\u5176\u865b\u64ec\u4ee3\u7406\u7684\u6027\u80fd\u3002<\/li>\n<\/ol>\n<p>\u901a\u904e\u5229\u7528 ServiceNow \u865b\u64ec\u4ee3\u7406 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