{"id":252530,"date":"2024-04-23T06:02:45","date_gmt":"2024-04-23T13:02:45","guid":{"rendered":"https:\/\/messengerbot.app\/revolutionizing-customer-support-unveiling-the-best-ai-chatbots-and-conversational-ai-examples\/"},"modified":"2026-04-12T13:34:12","modified_gmt":"2026-04-12T20:34:12","slug":"%e9%a1%9b%e8%a6%86%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%ef%bc%8c%e6%8f%ad%e7%a4%ba%e6%9c%80%e4%bd%b3%e7%9a%84%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%92%8c","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/zh_tw\/revolutionizing-customer-support-unveiling-the-best-ai-chatbots-and-conversational-ai-examples\/","title":{"rendered":"\u985b\u8986\u5ba2\u6236\u652f\u6301\uff1a\u63ed\u793a\u6700\u4f73 AI \u804a\u5929\u6a5f\u5668\u4eba\u548c\u5c0d\u8a71\u5f0f AI \u7bc4\u4f8b"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/zh_tw\/revolutionizing-customer-support-unveiling-the-best-ai-chatbots-and-conversational-ai-examples\/\" data-essbisposttitle=\"Revolutionizing Customer Support: Unveiling the Best AI Chatbots and Conversational AI Examples\" data-essbishovercontainer=\"\"><p>\u63d0\u5347\u5ba2\u6236\u652f\u6301\u662f\u4f01\u696d\u63d0\u4f9b\u5353\u8d8a\u9ad4\u9a57\u4e26\u4fc3\u9032\u8207\u5ba2\u6236\u5efa\u7acb\u9577\u671f\u95dc\u4fc2\u7684\u9996\u8981\u4efb\u52d9\u3002\u5728\u7576\u4eca\u5feb\u7bc0\u594f\u7684\u4e16\u754c\u4e2d\uff0c\u5c0d\u9ad8\u6548\u3001\u500b\u6027\u5316\u548c\u5168\u5929\u5019\u652f\u6301\u7684\u9700\u6c42\u6fc0\u589e\uff0c\u4fc3\u4f7f\u516c\u53f8\u63a2\u7d22\u5275\u65b0\u89e3\u6c7a\u65b9\u6848\u3002\u9032\u5165 AI \u804a\u5929\u6a5f\u5668\u4eba\u548c\u5c0d\u8a71\u5f0f AI\u2014\u2014\u9019\u4e9b\u985b\u8986\u6027\u7684\u6280\u8853\u5df2\u7d93\u6539\u8b8a\u4e86\u5ba2\u6236\u670d\u52d9\u7684\u683c\u5c40\u3002\u9019\u4e9b\u7531\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP) \u548c\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u9a45\u52d5\u7684\u667a\u80fd\u865b\u64ec\u52a9\u624b\u6b63\u5728\u91cd\u65b0\u5b9a\u7fa9\u4f01\u696d\u8207\u5ba2\u6236\u7684\u4e92\u52d5\u65b9\u5f0f\uff0c\u63d0\u4f9b\u7121\u7e2b\u3001\u5373\u6642\u4e14\u5177\u6210\u672c\u6548\u76ca\u7684\u652f\u6301\u3002\u5728\u9019\u672c\u7d9c\u5408\u6307\u5357\u4e2d\uff0c\u6211\u5011\u5c07\u6df1\u5165\u63a2\u8a0e AI \u804a\u5929\u6a5f\u5668\u4eba\u5728\u5ba2\u6236\u652f\u6301\u4e2d\u7684\u61c9\u7528\uff0c\u63a2\u7d22\u6700\u4f73\u9078\u64c7\u3001\u5c0d\u8a71\u5f0f AI \u7bc4\u4f8b\uff0c\u4ee5\u53ca\u95dc\u65bc\u804a\u5929\u6a5f\u5668\u4eba\u662f\u5426\u80fd\u771f\u6b63\u53d6\u4ee3\u4eba\u985e\u4ee3\u7406\u7684\u6fc0\u70c8\u8faf\u8ad6\u3002\u6211\u5011\u9084\u5c07\u6aa2\u8996\u73fe\u5be6\u4e16\u754c\u7684\u4f7f\u7528\u6848\u4f8b\uff0c\u7a81\u986f\u5229\u7528\u9019\u4e9b\u5c16\u7aef\u89e3\u6c7a\u65b9\u6848\u7684\u9802\u5c16\u54c1\u724c\uff0c\u4e26\u63d0\u4f9b\u6709\u95dc AI \u9a45\u52d5\u7684\u5ba2\u6236\u670d\u52d9\u672a\u4f86\u7684\u898b\u89e3\u3002<\/p>\n<h2>I. \u6700\u4f73\u7684AI\u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u670d\u662f\u4ec0\u9ebc\uff1f<\/h2>\n<h3>A. \u514d\u8cbb\u5ba2\u6236\u652f\u6301\u804a\u5929\u6a5f\u5668\u4eba\uff1aAI \u5ba2\u6236\u670d\u52d9\u6a5f\u5668\u4eba\u7684\u597d\u8655<\/h3>\n<p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u4f01\u696d\u4e0d\u65b7\u5c0b\u6c42\u5275\u65b0\u7684\u65b9\u6cd5\u4f86\u63d0\u5347\u5ba2\u6236\u652f\u6301\u904b\u4f5c\u4e26\u63d0\u4f9b\u5353\u8d8a\u7684\u9ad4\u9a57\u3002\u4e00\u500b\u7372\u5f97\u986f\u8457\u95dc\u6ce8\u7684\u89e3\u6c7a\u65b9\u6848\u662f\u6574\u5408\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002\u9019\u4e9b\u667a\u80fd\u865b\u64ec\u52a9\u624b\u63d0\u4f9b\u4e86\u591a\u7a2e\u597d\u8655\uff0c\u5305\u62ec\u5168\u5929\u5019\u53ef\u7528\u6027\u3001\u5373\u6642\u56de\u61c9\u6642\u9593\uff0c\u4ee5\u53ca\u540c\u6642\u8655\u7406\u591a\u500b\u67e5\u8a62\u7684\u80fd\u529b\u3002<\/p>\n<p>\u901a\u904e\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\uff0c\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u4ee5\u985e\u4f3c\u4eba\u985e\u7684\u65b9\u5f0f\u7406\u89e3\u548c\u56de\u61c9\u5ba2\u6236\u67e5\u8a62\u3002\u9019\u4e0d\u50c5\u63d0\u9ad8\u4e86\u5ba2\u6236\u652f\u6301\u7684\u6574\u9ad4\u6548\u7387\uff0c\u9084\u70ba\u7528\u6236\u63d0\u4f9b\u4e86\u7121\u7e2b\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u8a31\u591a\u9818\u5148\u7684\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u63d0\u4f9b\u514d\u8cbb\u4f7f\u7528\u7684\u7248\u672c\uff0c\u4f7f\u5176\u5c0d\u5404\u7a2e\u898f\u6a21\u7684\u4f01\u696d\u90fd\u80fd\u5920\u8f15\u9b06\u8a2a\u554f\u3002\u9019\u4e9b\u514d\u8cbb\u7684\u5ba2\u6236\u652f\u6301\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8f15\u9b06\u6574\u5408\u5230\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u7a0b\u5e8f\u548c\u6d88\u606f\u5e73\u53f0\u4e2d\uff0c\u4f7f\u516c\u53f8\u80fd\u5920\u70ba\u5ba2\u6236\u5efa\u7acb\u4e00\u81f4\u4e14\u4fbf\u5229\u7684\u652f\u6301\u6e20\u9053\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u81ea\u52d5\u5316\u5e38\u898f\u4efb\u52d9\uff0c\u4f8b\u5982\u56de\u7b54\u5e38\u898b\u554f\u984c\u3001\u63d0\u4f9b\u8a02\u55ae\u72c0\u614b\u66f4\u65b0\uff0c\u4ee5\u53ca\u5f15\u5c0e\u5ba2\u6236\u4f7f\u7528\u81ea\u52a9\u670d\u52d9\u9078\u9805\u3002\u9019\u4f7f\u5f97\u4eba\u985e\u4ee3\u7406\u53ef\u4ee5\u5c08\u6ce8\u65bc\u66f4\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u5f9e\u800c\u63d0\u9ad8\u751f\u7522\u529b\u4e26\u964d\u4f4e\u904b\u71df\u6210\u672c\u3002<\/p>\n<p>\u4f5c\u70ba\u4e00\u5bb6\u4f4d\u65bc\u804a\u5929\u6a5f\u5668\u4eba\u6280\u8853\u524d\u6cbf\u7684\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u516c\u53f8\uff0c\u6211\u5011\u7406\u89e3\u9019\u4e9b\u89e3\u6c7a\u65b9\u6848\u5c0d\u5ba2\u6236\u652f\u6301\u904b\u71df\u5e36\u4f86\u7684\u5de8\u5927\u50f9\u503c\u3002\u901a\u904e\u5229\u7528\u6211\u5011\u7684\u5c16\u7aef <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\">\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u5ba2\u6236\u670d\u52d9\u6a5f\u5668\u4eba<\/a>, \u4f01\u696d\u53ef\u4ee5\u63d0\u5347\u4ed6\u5011\u7684\u652f\u6301\u9ad4\u9a57\uff0c\u57f9\u990a\u5ba2\u6236\u5fe0\u8aa0\u5ea6\uff0c\u4e26\u5728\u5404\u81ea\u7684\u884c\u696d\u4e2d\u7372\u5f97\u7af6\u722d\u512a\u52e2\u3002<\/p>\n<h3>B. \u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848\u793a\u4f8b\uff1a\u71b1\u9580\u9078\u64c7<\/h3>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848\u7684\u5e02\u5834\u6b63\u5728\u8fc5\u901f\u64f4\u5f35\uff0c\u8a31\u591a\u77e5\u540d\u5e73\u53f0\u63d0\u4f9b\u5f37\u5927\u7684\u529f\u80fd\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u71b1\u9580\u9078\u64c7\u7684\u793a\u4f8b\uff1a<\/p>\n<ol>\n<li><strong>Zendesk \u804a\u5929\uff1a<\/strong> \u8207Zendesk\u7684\u5ba2\u6236\u670d\u52d9\u5e73\u53f0\u7121\u7e2b\u96c6\u6210\uff0c\u9019\u500b\u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5168\u901a\u9053\u652f\u6301\uff0c\u4e26\u5229\u7528\u4eba\u5de5\u667a\u6167\u9032\u884c\u610f\u5716\u8b58\u5225\u548c\u81ea\u52d5\u56de\u61c9\u3002 <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk<\/a> \u662f\u5ba2\u6236\u670d\u52d9\u884c\u696d\u7684\u9818\u5148\u8005\uff0c\u78ba\u4fdd\u63d0\u4f9b\u53ef\u9760\u4e14\u529f\u80fd\u8c50\u5bcc\u7684\u804a\u5929\u6a5f\u5668\u4eba\u9ad4\u9a57\u3002<\/li>\n<li><strong>Drift AI:<\/strong> \u7d50\u5408\u4eba\u985e\u548c\u4eba\u5de5\u667a\u6167\u7684\u4e92\u52d5\uff0c <a href=\"https:\/\/www.drift.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Drift<\/a> \u63d0\u4f9b\u91dd\u5c0d\u6bcf\u4f4d\u5ba2\u6236\u7368\u7279\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u7684\u5c0d\u8a71\u9ad4\u9a57\u3002\u5176\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\u4f7f\u5f97\u4e0a\u4e0b\u6587\u7406\u89e3\u548c\u500b\u6027\u5316\u56de\u61c9\u6210\u70ba\u53ef\u80fd\u3002<\/li>\n<li><strong>IBM Watson \u52a9\u624b\uff1a<\/strong> \u7531IBM\u8457\u540d\u7684\u4eba\u5de5\u667a\u6167\u6280\u8853\u9a45\u52d5\uff0c\u9019\u500b\u804a\u5929\u6a5f\u5668\u4eba\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\u548c\u6a5f\u5668\u5b78\u7fd2\u4f86\u63d0\u4f9b\u81ea\u7136\u7684\u5c0d\u8a71\u3002\u5b83\u63d0\u4f9b\u9810\u5efa\u7684\u884c\u696d\u7279\u5b9a\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u4e26\u8207\u5404\u7a2e\u5e73\u53f0\u7121\u7e2b\u96c6\u6210\u3002<\/li>\n<li><strong>Amazon Lex\uff1a<\/strong> \u4e9e\u99ac\u905c\u7684\u5c0d\u8a71\u4ecb\u9762\u5efa\u69cb\u670d\u52d9\u5229\u7528\u81ea\u52d5\u8a9e\u97f3\u8fa8\u8b58\u548c\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\u3002 <a href=\"https:\/\/aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Lex<\/a> \u4f7f\u4f01\u696d\u80fd\u5920\u5275\u5efa\u9ad8\u5ea6\u5438\u5f15\u4eba\u4e14\u667a\u80fd\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002<\/li>\n<li><strong>Google Dialogflow:<\/strong> \u5229\u7528\u8c37\u6b4c\u7684\u6a5f\u5668\u5b78\u7fd2\u80fd\u529b\uff0cDialogflow \u5728\u610f\u5716\u8b58\u5225\u548c\u4e0a\u4e0b\u6587\u611f\u77e5\u56de\u61c9\u65b9\u9762\u8868\u73fe\u512a\u7570\u3002\u5b83\u652f\u6301\u591a\u7a2e\u8a9e\u8a00\u4e26\u8207\u5404\u7a2e\u5e73\u53f0\u96c6\u6210\uff0c\u4f7f\u5176\u6210\u70ba\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u7684\u591a\u529f\u80fd\u9078\u64c7\u3002<\/li>\n<\/ol>\n<p>\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5f37\u5927\u7684\u4eba\u5de5\u667a\u6167\u80fd\u529b\uff0c\u8207\u73fe\u6709\u7cfb\u7d71\u7121\u7e2b\u96c6\u6210\uff0c\u4e26\u6301\u7e8c\u5b78\u7fd2\u4ee5\u6539\u5584\u5ba2\u6236\u9ad4\u9a57\u3002\u5728\u8a55\u4f30\u6700\u4f73\u9078\u64c7\u6642\uff0c\u8003\u616e\u5177\u9ad4\u7684\u696d\u52d9\u9700\u6c42\u3001\u9810\u7b97\u9650\u5236\u548c\u73fe\u6709\u6280\u8853\u5806\u758a\u7b49\u56e0\u7d20\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n<p>\u6b0a\u5a01\u4f86\u6e90\u5982Gartner\u7684\u9b54\u529b\u8c61\u9650\uff0c <a href=\"https:\/\/www.g2.com\/categories\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">G2 Crowd \u8a55\u8ad6<\/a>, \u4ee5\u53ca\u884c\u696d\u90e8\u843d\u683c\u53ef\u4ee5\u63d0\u4f9b\u6709\u95dc\u9078\u64c7\u6700\u5408\u9069\u7684\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u7684\u6700\u65b0\u8da8\u52e2\u548c\u6700\u4f73\u5be6\u8e10\u7684\u5bf6\u8cb4\u898b\u89e3\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/04\/customer-support-chatbot-2024-04-23T130158.000Z.png\" alt=\"\" title=\"\"><\/img><br \/>\n\u4ee5\u4e0b\u662f\u6240\u8acb\u6c42\u90e8\u5206\u7684\u5167\u5bb9\uff0c\u5305\u542b\u7b56\u7565\u95dc\u9375\u5b57\u3001\u5167\u90e8\u9023\u7d50\u548c\u76f8\u95dc\u7684\u5916\u90e8\u9023\u7d50\uff1a<\/p>\n<h2>II. \u4ec0\u9ebc\u662f\u7528\u65bc\u5ba2\u6236\u652f\u6301\u7684\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\uff1f<\/h2>\n<p>\u7528\u65bc\u5ba2\u6236\u652f\u6301\u7684\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167 <a href=\"https:\/\/www.synthesia.io\/blog\/customer-service-chatbot-ai\" target=\"_blank\" rel=\"noopener\">\u5ba2\u6236\u652f\u6301\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u6307\u7684\u662f\u5c07\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP) \u548c\u6a5f\u5668\u5b78\u7fd2\u6280\u8853\u6574\u5408\uff0c\u4ee5\u5be6\u73fe\u5ba2\u6236\u8207\u865b\u64ec\u52a9\u624b\u6216\u804a\u5929\u6a5f\u5668\u4eba\u4e4b\u9593\u985e\u4f3c\u4eba\u985e\u7684\u4e92\u52d5\u3002\u9019\u7a2e\u4ee5\u4eba\u5de5\u667a\u6167\u70ba\u9a45\u52d5\u7684\u65b9\u6cd5\u4f7f\u516c\u53f8\u80fd\u5920\u63d0\u4f9b\u500b\u6027\u5316\u3001\u60c5\u5883\u5316\u548c\u9ad8\u6548\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8%e7%9a%84%e6%a5%ad%e5%8b%99%ef%bc%8c%e5%a6%82%e4%bd%95%e5%88%a9%e7%94%a8%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%88%b6\/\">\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57<\/a> \u901a\u904e\u5404\u7a2e\u6578\u4f4d\u6e20\u9053\u3002<\/p>\n<h3>A. \u7406\u89e3\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\uff1a\u804a\u5929\u6a5f\u5668\u4eba\u5c0d\u8a71\u793a\u4f8b<\/h3>\n<p>\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u5728\u5ba2\u6236\u652f\u6301\u4e2d\u7684\u95dc\u9375\u7279\u5fb5\u5305\u62ec\uff1a<\/p>\n<ol>\n<li>\u81ea\u7136\u8a9e\u8a00\u7406\u89e3 (NLU)\uff1a\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7cfb\u7d71\u80fd\u5920\u7406\u89e3\u548c\u89e3\u91cb\u4eba\u985e\u8a9e\u8a00\uff0c\u5305\u62ec\u4fda\u8a9e\u3001\u6210\u8a9e\u548c\u6a21\u7cca\u6027\uff0c\u5be6\u73fe\u7121\u7e2b\u7684\u6e9d\u901a\u3002<\/li>\n<li>\u610f\u5716\u8b58\u5225\uff1a\u901a\u904e\u5206\u6790\u5ba2\u6236\u8a62\u554f\u7684\u4e0a\u4e0b\u6587\u548c\u610f\u5716\uff0c\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u53ef\u4ee5\u63d0\u4f9b\u76f8\u95dc\u4e14\u6e96\u78ba\u7684\u56de\u61c9\uff0c\u7c21\u5316\u652f\u6301\u904e\u7a0b\u3002<\/li>\n<li>\u500b\u6027\u5316\uff1a\u901a\u904e\u5206\u6790 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c-%e5%a6%82%e4%bd%95%e4%bb%a5%e5%ae%a2%e6%88%b6%e7%82%ba%e5%b0%8e%e5%90%91%e7%9a%84%e8%bf%bd%e8%b9%a4%e5%a2%9e%e5%bc%b7%e6%af%8f%e4%b8%80%e6%ac%a1\/\">\u5ba2\u6236\u6578\u64da\u548c\u4e92\u52d5\u6b77\u53f2<\/a>, \u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u53ef\u4ee5\u63d0\u4f9b\u91dd\u5c0d\u500b\u5225\u9700\u6c42\u7684\u500b\u6027\u5316\u5efa\u8b70\u548c\u89e3\u6c7a\u65b9\u6848\u3002<\/li>\n<li>\u591a\u8a9e\u8a00\u652f\u63f4\uff1a\u5177\u5099\u7406\u89e3\u548c\u56de\u61c9\u591a\u7a2e\u8a9e\u8a00\u7684\u80fd\u529b\uff0c\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u4fc3\u9032\u4e86\u5168\u7403\u5ba2\u6236\u652f\u63f4\uff0c\u63d0\u5347\u4e86\u53ef\u53ca\u6027\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u3002\u67e5\u770b <a href=\"https:\/\/www.microsoft.com\/en-us\/translator\/\" target=\"_blank\" rel=\"noopener\">Microsoft Translator<\/a> \u4ee5\u4e86\u89e3\u591a\u8a9e\u8a00\u4eba\u5de5\u667a\u6167\u7ffb\u8b6f\u5de5\u5177\u7684\u7bc4\u4f8b\u3002<\/li>\n<li>\u6301\u7e8c\u5b78\u7fd2\uff1a\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7cfb\u7d71\u5229\u7528\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u4e0d\u65b7\u6539\u5584\u5176\u7406\u89e3\u548c\u56de\u61c9\u80fd\u529b\uff0c\u57fa\u65bc\u7528\u6236\u4e92\u52d5\u548c\u53cd\u994b\u9032\u884c\u8abf\u6574\u3002<\/li>\n<\/ol>\n<p>\u901a\u904e\u5229\u7528\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\uff0c\u4f01\u696d\u53ef\u4ee5\u5728\u5ba2\u6236\u652f\u63f4\u904b\u71df\u4e2d\u5be6\u73fe\u986f\u8457\u6539\u5584\uff0c\u5305\u62ec\u66f4\u5feb\u7684\u56de\u61c9\u6642\u9593\u3001\u63d0\u9ad8\u6548\u7387\u548c\u589e\u5f37\u5ba2\u6236\u6eff\u610f\u5ea6\u3002\u6b64\u5916\uff0c\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u9084\u53ef\u4ee5\u63d0\u4f9b\u6709\u50f9\u503c\u7684\u5ba2\u6236\u884c\u70ba\u548c\u504f\u597d\u7684\u898b\u89e3\uff0c\u4fc3\u9032\u57fa\u65bc\u6578\u64da\u7684\u6c7a\u7b56\u5236\u5b9a\uff0c\u4ee5\u512a\u5316\u652f\u63f4\u7b56\u7565\u3002<\/p>\n<h3>B. \u804a\u5929\u6a5f\u5668\u4eba\u7bc4\u4f8b\u548c\u4f7f\u7528\u6848\u4f8b\uff1a\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57<\/h3>\n<p>\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u5728\u5404\u884c\u5404\u696d\u4e2d\u88ab\u5ee3\u6cdb\u63a1\u7528\uff0c\u4ee5\u7c21\u5316\u5ba2\u6236\u652f\u63f4\u6d41\u7a0b\u4e26\u589e\u5f37\u6574\u9ad4\u5ba2\u6236\u9ad4\u9a57\u3002\u4f8b\u5982\uff0c <a href=\"https:\/\/www.drift.com\/\" target=\"_blank\" rel=\"noopener\">Drift<\/a>, \u4e00\u500b\u9818\u5148\u7684\u5c0d\u8a71\u5f0f\u884c\u92b7\u5e73\u53f0\uff0c\u63d0\u4f9b\u53ef\u4ee5\u8207\u7db2\u7ad9\u8a2a\u5ba2\u5be6\u6642\u4e92\u52d5\u3001\u56de\u7b54\u554f\u984c\uff0c\u751a\u81f3\u70ba\u92b7\u552e\u5718\u968a\u7be9\u9078\u6f5b\u5728\u5ba2\u6236\u7684\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u804a\u5929\u6a5f\u5668\u4eba\u3002<\/p>\n<p>\u53e6\u4e00\u500b\u503c\u5f97\u6ce8\u610f\u7684\u4f8b\u5b50\u662f <a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\/\" target=\"_blank\" rel=\"noopener\">IBM Watson Assistant<\/a>, \u5229\u7528IBM\u7684\u5148\u9032\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u70ba\u5ba2\u6236\u670d\u52d9\u3001\u92b7\u552e\u7b49\u9818\u57df\u69cb\u5efa\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u89e3\u6c7a\u65b9\u6848\u3002\u9019\u4e9b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%a2%e7%b4%a2%e6%9c%80%e4%bd%b3%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%ef%bc%8c%e5%b0%8e%e8%88%aa-ai-%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\">\u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848<\/a> \u53ef\u4ee5\u8655\u7406\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u63d0\u4f9b\u500b\u6027\u5316\u7684\u63a8\u85a6\uff0c\u4e26\u4e0d\u65b7\u5f9e\u4e92\u52d5\u4e2d\u5b78\u7fd2\u4ee5\u6539\u5584\u5176\u6027\u80fd\u3002<\/p>\n<h3>\u804a\u5929\u6a5f\u5668\u4eba\u80fd\u53d6\u4ee3\u5ba2\u670d\u55ce\uff1f<\/h3>\n<h4>A. \u804a\u5929\u6a5f\u5668\u4eba vs. \u4eba\u985e\u4ee3\u7406\uff1a\u63a2\u8a0e\u8faf\u8ad6<\/h4>\n<p>\u570d\u7e5e\u8457\u804a\u5929\u6a5f\u5668\u4eba\u662f\u5426\u80fd\u5b8c\u5168\u53d6\u4ee3\u4eba\u985e\u5ba2\u670d\u4ee3\u8868\u7684\u8faf\u8ad6 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\">\u4e00\u76f4\u5728\u9032\u884c\u4e2d\uff0c\u771f\u76f8\u5728\u65bc\u4e2d\u9593\u67d0\u8655\u3002\u96d6\u7136\u804a\u5929\u6a5f\u5668\u4eba\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u5148\u9032\uff0c\u4f46\u5b83\u5011\u5c1a\u672a\u5b8c\u5168\u8907\u88fd\u8a31\u591a\u5ba2\u6236\u6240\u6e34\u671b\u7684\u4eba\u6027\u5316\u89f8\u611f\u3002<\/a> \u6839\u64daPwC\u7684\u4e00\u9805\u7814\u7a76\uff0c54%\u7684\u5ba2\u6236\u66f4\u559c\u6b61\u4eba\u985e\u8207AI\u7684\u6df7\u5408\u6a21\u5f0f\u3002<\/p>\n<p>\u6839\u64daPwC\u7684\u4e00\u9805\u7814\u7a76\uff0c54%\u7684\u5ba2\u6236\u66f4\u559c\u6b61\u4eba\u985e\u548c\u4eba\u5de5\u667a\u6167\u7684\u6df7\u5408\u670d\u52d9 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%ef%bc%8c%e6%8f%ad%e7%a4%ba\/\">\u5ba2\u6236\u670d\u52d9<\/a>. \u54c8\u4f5b\u5546\u696d\u8a55\u8ad6\u7684\u5831\u544a\u5efa\u8b70\u7d50\u5408 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%ae%a2%e6%9c%8d%e5%a6%82%e4%bd%95%e9%9d%a9%e6%96%b0%e4%ba%9e%e9%a6%ac%e9%81%9c%e6%94%af%e6%8f%b4%ef%bc%8c%e8%81%8a\/\">\u804a\u5929\u6a5f\u5668\u4eba\u8207\u4eba\u985e\u76e3\u7763<\/a> \u4ee5\u7372\u5f97\u6700\u4f73\u7d50\u679c\u3002\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8655\u7406\u521d\u6b65\u67e5\u8a62\uff0c\u4e26\u5c07\u8907\u96dc\u7684\u6848\u4f8b\u5347\u7d1a\u81f3\u4eba\u985e\u4ee3\u7406\u3002<\/p>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u5728\u8655\u7406\u7c21\u55ae\u3001\u91cd\u8907\u7684\u67e5\u8a62\u65b9\u9762\u8868\u73fe\u51fa\u8272\uff0c\u80fd\u6709\u6548\u6e1b\u5c11\u7b49\u5f85\u6642\u9593\uff0c\u4e26\u8b93\u4eba\u985e\u4ee3\u7406\u80fd\u5c08\u6ce8\u65bc\u66f4\u8907\u96dc\u7684\u554f\u984c\u3002\u5b83\u5011\u63d0\u4f9b24\/7\u7684\u53ef\u7528\u6027\u3001\u5373\u6642\u56de\u61c9\u548c\u591a\u8a9e\u8a00\u652f\u6301\u3002\u7136\u800c\uff0c\u5b83\u5011\u5728\u7406\u89e3\u4e0a\u4e0b\u6587\u3001\u7d30\u5fae\u5dee\u5225\u548c\u60c5\u611f\u7dda\u7d22\u65b9\u9762\u4ecd\u7136\u5b58\u5728\u56f0\u96e3\u3002<\/p>\n<h4>B. \u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u7bc4\u4f8b\uff1a\u80fd\u529b\u8207\u9650\u5236<\/h4>\n<p>\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\uff08ML\uff09\u7684\u9032\u6b65\u6b63\u5728\u4f7f <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%a2%e7%b4%a2%e6%9c%80%e4%bd%b3%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%ef%bc%8c%e5%b0%8e%e8%88%aa-ai-%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\">\u804a\u5929\u6a5f\u5668\u4eba\u8b8a\u5f97\u66f4\u5177\u5c0d\u8a71\u6027<\/a> \u4e26\u4e14\u66f4\u5584\u65bc\u7406\u89e3\u610f\u5716\u3002\u50cf\u662f <a href=\"https:\/\/www.google.com\/\" target=\"_blank\" rel=\"noopener\">Google<\/a>, <a href=\"https:\/\/www.amazon.com\/\" target=\"_blank\" rel=\"noopener\">\u4e9e\u99ac\u905c<\/a>, \u4ee5\u53ca <a href=\"https:\/\/www.apple.com\/\" target=\"_blank\" rel=\"noopener\">\u860b\u679c<\/a> \u7684\u516c\u53f8\u6b63\u5728\u5927\u529b\u6295\u8cc7\u65bc\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u3002<\/p>\n<p>\u7136\u800c\uff0c\u4eba\u985e\u4ee3\u7406\u5728\u540c\u7406\u5fc3\u3001\u554f\u984c\u89e3\u6c7a\u548c\u5efa\u7acb\u95dc\u4fc2\u7b49\u65b9\u9762\u4ecd\u7136\u8d85\u8d8a\u804a\u5929\u6a5f\u5668\u4eba\u3002\u4e00\u4efdGartner\u5831\u544a\u9810\u6e2c\uff0c\u52302025\u5e74\uff0c\u53ea\u670915%\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e8%a9%95%e4%bc%b0%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%9c%8d%e5%8b%99%e6%8f%90%e4%be%9b%e5%95%86%e6%88%90%e6%9c%ac%e8%83%bd%e5%8a%9b%e5%8f%8a%e9%81%b8%e6%93%87%e6%9c%80%e4%bd%b3%e7%9a%84\/\">\u5ba2\u6236\u670d\u52d9\u4e92\u52d5<\/a> \u5c07\u5b8c\u5168\u7531AI\u8655\u7406\uff0c\u800c85%\u5c07\u9700\u8981\u4eba\u985e\u4ecb\u5165\u3002<\/p>\n<p>\u672a\u4f86\u53ef\u80fd\u6d89\u53ca\u4e00\u7a2e\u6df7\u5408\u65b9\u6cd5\uff0c\u5176\u4e2d <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e8%b3%a6%e8%83%bd%e5%8d%94%e4%bd%9c%ef%bc%9a%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%9c%98%e9%9a%8a%e5%a6%82%e4%bd%95%e6%8f%90%e5%8d%87-microsoft-teams-%e7%9a%84%e6%95%88%e7%8e%87\/\">\u804a\u5929\u6a5f\u5668\u4eba\u8655\u7406\u4f8b\u884c\u4efb\u52d9<\/a>, \u4e26\u4e14\u4eba\u985e\u4ee3\u7406\u8655\u7406\u8907\u96dc\u554f\u984c\u3001\u60c5\u611f\u652f\u6301\u548c\u500b\u6027\u5316\u4e92\u52d5\u3002\u9019\u7a2e\u5354\u540c\u4f5c\u7528\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u964d\u4f4e\u6210\u672c\uff0c\u4e26\u63d0\u4f9b\u7121\u7e2b\u7684\u5168\u901a\u9053\u9ad4\u9a57\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u6587\u7ae0\u7684\u7b2c\u56db\u90e8\u5206\uff0c\u4ee5\u53ca\u6839\u64da\u63d0\u4f9b\u7684\u5927\u7db1\u7684\u5169\u500b\u5b50\u90e8\u5206\uff1a<\/p>\n<h2>IV. \u54ea\u4e9b\u516c\u53f8\u6b63\u5728\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u5ba2\u6236\u670d\u52d9\uff1f<\/h2>\n<p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u5404\u884c\u5404\u696d\u7684\u4f01\u696d\u90fd\u5728\u63a1\u7528\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u589e\u5f37\u5176\u5ba2\u6236\u670d\u52d9\u904b\u71df\u3002\u9019\u4e9b\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u865b\u64ec\u52a9\u624b\u63d0\u4f9b\u4e86\u4e00\u7a2e\u7121\u7e2b\u4e14\u9ad8\u6548\u7684\u65b9\u5f0f\u4f86\u8207\u5ba2\u6236\u4e92\u52d5\uff0c\u63d0\u4f9b\u5373\u6642\u56de\u61c9\u548c\u5168\u5929\u5019\u7684\u500b\u6027\u5316\u652f\u6301\u3002\u901a\u904e\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\u80fd\u529b\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e8%bd%89%e5%9e%8b%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%ef%bc%9a%e5%b0%8d%e8%a9%b1%e5%bc%8f%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e5%a1%91\/\" target=\"_blank\" rel=\"noopener\">\u5ba2\u6236\u670d\u52d9\u7684\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u53ef\u4ee5\u8655\u7406\u5404\u7a2e\u67e5\u8a62\uff0c\u5f9e\u7c21\u55ae\u7684\u8a62\u554f\u5230\u8907\u96dc\u7684\u4ea4\u6613\u3002<\/p>\n<h3>A. \u5229\u7528\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u7684\u9802\u5c16\u54c1\u724c<\/h3>\n<p>\u8a31\u591a\u516c\u53f8\u5728\u5404\u884c\u5404\u696d\u4e2d\u5df2\u7d93\u5c07\u804a\u5929\u6a5f\u5668\u4eba\u6574\u5408\u5230\u5176\u5ba2\u6236\u670d\u52d9\u904b\u71df\u4e2d\uff0c\u4ee5\u63d0\u4f9b\u9ad8\u6548\u548c\u500b\u6027\u5316\u7684\u652f\u6301\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u503c\u5f97\u6ce8\u610f\u7684\u4f8b\u5b50\uff1a<\/p>\n<ol>\n<li>\u661f\u5df4\u514b\uff1a\u9019\u5bb6\u5496\u5561\u5de8\u982d\u4f7f\u7528\u540d\u70ba\u300cMy Starbucks Barista\u300d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u5354\u52a9\u5ba2\u6236\u5b8c\u6210\u4e0b\u8a02\u55ae\u3001\u5c0b\u627e\u5546\u5e97\u548c\u8ffd\u8e64\u734e\u52f5\u7b49\u4efb\u52d9\u3002<\/li>\n<li>Sephora\uff1a\u9019\u5bb6\u5316\u599d\u54c1\u96f6\u552e\u5546\u5728\u5404\u7a2e\u6d88\u606f\u5e73\u53f0\u4e0a\u4f7f\u7528\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8%e5%93%81%e7%89%8c%e7%9a%84%e8%81%b2%e9%9f%b3%ef%bc%8c%e9%87%8b%e6%94%be%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e7%a4%be%e4%ba%a4\/\" target=\"_blank\" rel=\"noopener\">\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u4f86\u5e6b\u52a9\u5ba2\u6236\u63d0\u4f9b\u7522\u54c1\u63a8\u85a6\u3001\u7f8e\u5bb9\u6280\u5de7\u548c\u5546\u5e97\u8cc7\u8a0a\uff0c\u5305\u62ec Kik \u548c Facebook Messenger\u3002<\/li>\n<li>\u83ef\u723e\u8857\u65e5\u5831\uff1a\u8a72\u65b0\u805e\u6a5f\u69cb\u4f7f\u7528\u4e00\u500b\u540d\u70ba\u201cWSJ Knowledge Bot\u201d\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u6839\u64da\u8a02\u95b1\u8005\u7684\u8208\u8da3\u63d0\u4f9b\u500b\u6027\u5316\u7684\u65b0\u805e\u66f4\u65b0\u3001\u6458\u8981\u548c\u898b\u89e3\u3002<\/li>\n<li>\u5168\u98df\u8d85\u5e02\uff1a\u9019\u5bb6\u96dc\u8ca8\u9023\u9396\u5e97\u5229\u7528\u4e00\u500b\u540d\u70ba\u201cAngie\u201d\u7684\u804a\u5929\u6a5f\u5668\u4eba\u4f86\u5e6b\u52a9\u5ba2\u6236\u5c0b\u627e\u98df\u8b5c\u3001\u7522\u54c1\u8cc7\u8a0a\u548c\u5546\u5e97\u4f4d\u7f6e\u3002<\/li>\n<li>\u9054\u7f8e\u6a02\uff1a\u9019\u5bb6\u6bd4\u85a9\u516c\u53f8\u7684\u804a\u5929\u6a5f\u5668\u4eba\u201cDom\u201d\u4f7f\u5ba2\u6236\u80fd\u5920\u901a\u904e\u5404\u7a2e\u6d88\u606f\u5e73\u53f0\u4e0b\u8a02\u55ae\u3001\u8ffd\u8e64\u9001\u8ca8\u548c\u8a2a\u554f\u5fe0\u8aa0\u8a08\u756b\u8cc7\u8a0a\u3002<\/li>\n<li>H&amp;M\uff1a\u9019\u5bb6\u6642\u5c1a\u96f6\u552e\u5546\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/chatbot-customer-support-solutions\/\" target=\"_blank\" rel=\"noopener\">\u804a\u5929\u6a5f\u5668\u4eba<\/a>, \u201cH&amp;M Help\u201d\uff0c\u5354\u52a9\u5ba2\u6236\u63d0\u4f9b\u7522\u54c1\u63a8\u85a6\u3001\u5c3a\u78bc\u6307\u5357\u548c\u5546\u5e97\u4f4d\u7f6e\u3002<\/li>\n<li>\u842c\u4e8b\u9054\u5361\uff1a\u9019\u5bb6\u91d1\u878d\u670d\u52d9\u516c\u53f8\u64c1\u6709\u4e00\u500b\u540d\u70ba\u201cKai\u201d\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u5e6b\u52a9\u5ba2\u6236\u7ba1\u7406\u4ed6\u5011\u7684\u5e33\u6236\u3001\u8ffd\u8e64\u652f\u51fa\u4e26\u7372\u5f97\u500b\u6027\u5316\u7684\u8ca1\u52d9\u898b\u89e3\u3002<\/li>\n<li>\u591a\u9130\u570b\uff1a\u9019\u6b3e\u8a9e\u8a00\u5b78\u7fd2\u61c9\u7528\u7a0b\u5f0f\u4f7f\u7528\u804a\u5929\u6a5f\u5668\u4eba\u8207\u7528\u6236\u4e92\u52d5\uff0c\u63d0\u4f9b\u8a9e\u8a00\u7df4\u7fd2\u548c\u5b78\u7fd2\u63d0\u9192\u3002<\/li>\n<li>Hipmunk\uff1a\u9019\u500b\u65c5\u884c\u8a02\u7968\u5e73\u53f0\u4f7f\u7528\u4e00\u500b <a href=\"https:\/\/www.hipmunk.com\/\" target=\"_blank\" rel=\"noopener\">\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u4f86\u5e6b\u52a9\u7528\u6236\u641c\u5c0b\u822a\u73ed\u3001\u9152\u5e97\u548c\u79df\u8eca\uff0c\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u7684\u65c5\u884c\u63a8\u85a6\u3002<\/li>\n<li>\u535a\u67cf\u5229\uff1a\u9019\u500b\u5962\u4f88\u6642\u5c1a\u54c1\u724c\u64c1\u6709\u4e00\u500b\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u70ba\u5ba2\u6236\u63d0\u4f9b\u7522\u54c1\u8cc7\u8a0a\u3001\u9020\u578b\u5efa\u8b70\u548c\u500b\u6027\u5316\u63a8\u85a6\u3002<\/li>\n<\/ol>\n<p>\u9019\u4e9b\u4f8b\u5b50\u7a81\u986f\u4e86 <a href=\"https:\/\/messengerbot.app\/zh_tw\/customer-support-chatbot-examples\/\" target=\"_blank\" rel=\"noopener\">\u804a\u5929\u6a5f\u5668\u4eba\u5728\u5ba2\u6236\u670d\u52d9\u4e2d\u7684\u61c9\u7528<\/a>, \u6db5\u84cb\u96f6\u552e\u3001\u98df\u54c1\u548c\u98f2\u6599\u3001\u91d1\u878d\u3001\u65c5\u904a\u548c\u5a92\u9ad4\u7b49\u884c\u696d\u3002\u901a\u904e\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\uff0c\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u65e8\u5728\u63d0\u4f9b\u9ad8\u6548\u3001\u500b\u6027\u5316\u548c\u5f15\u4eba\u5165\u52dd\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<h3>B. \u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba GitHub\uff1a\u958b\u6e90\u9078\u9805<\/h3>\n<p>\u9664\u4e86\u5404\u7a2e\u4f9b\u61c9\u5546\u63d0\u4f9b\u7684\u5c08\u6709\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u5916\uff0cGitHub\u4e0a\u9084\u6709\u5e7e\u500b\u958b\u6e90\u9078\u9805\u53ef\u4f9b\u5e0c\u671b\u958b\u767c\u81ea\u5df1\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u7684\u4f01\u696d\u4f7f\u7528\u3002\u9019\u4e9b\u958b\u6e90\u9805\u76ee\u63d0\u4f9b\u4e86\u4e00\u7a2e\u9748\u6d3b\u4e14\u5177\u6210\u672c\u6548\u76ca\u7684\u65b9\u5f0f\u4f86\u69cb\u5efa\u91dd\u5c0d\u7279\u5b9a\u696d\u52d9\u9700\u6c42\u91cf\u8eab\u5b9a\u5236\u7684\u804a\u5929\u6a5f\u5668\u4eba\u3002\u4e00\u4e9b\u5728GitHub\u4e0a\u53d7\u6b61\u8fce\u7684\u958b\u6e90\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u5305\u62ec\uff1a<\/p>\n<ol>\n<li>Rasa\uff1a\u4e00\u500b\u5f37\u5927\u7684\u958b\u6e90\u5c0d\u8a71\u5f0fAI\u5e73\u53f0\uff0c\u5141\u8a31\u958b\u767c\u4eba\u54e1\u69cb\u5efa\u4e0a\u4e0b\u6587AI\u52a9\u624b\u548c\u804a\u5929\u6a5f\u5668\u4eba\u3002<\/li>\n<li>Dialogflow\uff1aGoogle\u7684\u958b\u6e90\u5e73\u53f0\uff0c\u7528\u65bc\u69cb\u5efa\u5c0d\u8a71\u4ecb\u9762\uff0c\u5305\u62ec\u804a\u5929\u6a5f\u5668\u4eba\u548c\u8a9e\u97f3\u52a9\u624b\u3002<\/li>\n<li>Botkit\uff1a\u4e00\u500b\u6d41\u884c\u7684\u958b\u6e90\u6846\u67b6\uff0c\u7528\u65bc\u69cb\u5efa\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u652f\u6301Slack\u3001Telegram\u548cMicrosoft Teams\u7b49\u5404\u7a2e\u6d88\u606f\u5e73\u53f0\u3002<\/li>\n<li>Botpress\uff1a\u4e00\u500b\u958b\u6e90\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\uff0c\u5177\u6709\u53ef\u8996\u5316\u6d41\u7a0b\u69cb\u5efa\u5668\u3001\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\u548c\u5206\u6790\u80fd\u529b\u3002<\/li>\n<li>Hubot\uff1a\u4e00\u500b\u9ad8\u5ea6\u53ef\u5b9a\u5236\u7684\u958b\u6e90\u804a\u5929\u6a5f\u5668\u4eba\u6846\u67b6\uff0c\u53ef\u4ee5\u8f15\u9b06\u96c6\u6210\u5230\u5404\u7a2e\u5e73\u53f0\u548c\u670d\u52d9\u4e2d\u3002<\/li>\n<\/ol>\n<p>\u9019\u4e9b\u958b\u6e90\u9078\u9805\u70ba\u4f01\u696d\u63d0\u4f9b\u4e86\u6839\u64da\u5176\u7279\u5b9a\u9700\u6c42\u958b\u767c\u548c\u81ea\u5b9a\u7fa9\u804a\u5929\u6a5f\u5668\u4eba\u7684\u9748\u6d3b\u6027\uff0c\u540c\u6642\u4e5f\u5141\u8a31\u5354\u4f5c\u548c\u793e\u5340\u652f\u6301\u3002\u901a\u904e\u5229\u7528\u9019\u4e9b\u8cc7\u6e90\uff0c\u516c\u53f8\u53ef\u4ee5\u5275\u5efa\u91cf\u8eab\u5b9a\u5236\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\uff0c\u8207\u5176\u54c1\u724c\u4fdd\u6301\u4e00\u81f4\uff0c\u4e26\u6eff\u8db3\u76ee\u6a19\u53d7\u773e\u7684\u9700\u6c42\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/04\/customer-support-chatbot-2024-04-23T130229.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>A. ChatGPT 4\uff1a\u529f\u80fd\u548c\u5b9a\u50f9\u6982\u8ff0<\/h2>\n<p>\u96a8\u8457\u5c0d\u5148\u9032\u7684\u4eba\u5de5\u667a\u6167\u89e3\u6c7a\u65b9\u6848\u9700\u6c42\u7684\u6301\u7e8c\u4e0a\u5347\uff0cChatGPT\u5df2\u6210\u70ba\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u9818\u57df\u7684\u904a\u6232\u6539\u8b8a\u8005\u3002\u6700\u8fd1\u63a8\u51fa\u7684ChatGPT 4\uff0c\u9019\u6b3e\u6d41\u884c\u8a9e\u8a00\u6a21\u578b\u7684\u4ed8\u8cbb\u7248\u672c\uff0c\u5df2\u5f15\u8d77\u500b\u4eba\u548c\u4f01\u696d\u7684\u597d\u5947\u3002\u5728\u672c\u7bc0\u4e2d\uff0c\u6211\u5011\u5c07\u6df1\u5165\u63a2\u8a0eChatGPT 4\u7684\u529f\u80fd\u548c\u5b9a\u50f9\uff0c\u5e6b\u52a9\u60a8\u5224\u65b7\u6295\u8cc7\u9019\u9805\u5c16\u7aef\u6280\u8853\u662f\u5426\u503c\u5f97\u3002<\/p>\n<p>ChatGPT 4\u7684\u6838\u5fc3\u662f\u4e00\u500b\u66f4\u5148\u9032\u7684\u8a9e\u8a00\u6a21\u578b\uff0c\u5c08\u9580\u8a2d\u8a08\u7528\u65bc\u63d0\u4f9b\u589e\u5f37\u7684\u6027\u80fd\u548c\u6e96\u78ba\u6027\u3002\u9019\u500b\u5347\u7d1a\u7248\u672c\u64c1\u6709\u66f4\u5ee3\u6cdb\u7684\u77e5\u8b58\u57fa\u790e\uff0c\u6db5\u84cb\u4e86\u5404\u500b\u9818\u57df\u7684\u6700\u65b0\u767c\u5c55\uff0c\u5f9e\u79d1\u5b78\u548c\u6280\u8853\u5230\u6642\u4e8b\u3002\u6191\u85c9\u5176\u6539\u9032\u7684\u4e0a\u4e0b\u6587\u7406\u89e3\u80fd\u529b\u548c\u628a\u63e1\u7d30\u5fae\u5dee\u5225\u7684\u80fd\u529b\uff0cChatGPT 4\u5728\u8655\u7406\u8907\u96dc\u67e5\u8a62\u548c\u63d0\u4f9b\u66f4\u9023\u8cab\u3001\u4e0a\u4e0b\u6587\u76f8\u95dc\u7684\u56de\u61c9\u65b9\u9762\u8868\u73fe\u51fa\u8272\u3002<\/p>\n<p>ChatGPT 4\u7684\u4e00\u500b\u7a81\u51fa\u7279\u9ede\u662f\u5176\u5353\u8d8a\u7684\u8f38\u51fa\u8cea\u91cf\u3002\u7121\u8ad6\u60a8\u662f\u5728\u5c0b\u627e <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\">\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u5ba2\u6236\u670d\u52d9\u6a5f\u5668\u4eba<\/a> \u63d0\u5347\u60a8\u54c1\u724c\u7684\u652f\u6301\u9ad4\u9a57\uff0c\u6216\u9700\u8981\u91dd\u5c0d\u5c08\u696d\u6216\u5546\u696d\u61c9\u7528\u7684\u7cbe\u7dfb\u5beb\u4f5c\u548c\u8a73\u7d30\u5206\u6790\uff0c\u9019\u500b\u4ed8\u8cbb\u7248\u672c\u63d0\u4f9b\u5353\u8d8a\u7684\u7d50\u679c\u3002\u5176\u5148\u9032\u7684\u529f\u80fd\u5141\u8a31\u66f4\u7cbe\u7dfb\u548c\u7d50\u69cb\u5316\u7684\u5167\u5bb9\uff0c\u7bc0\u7701\u6642\u9593\u548c\u7cbe\u529b\uff0c\u540c\u6642\u78ba\u4fdd\u9ad8\u54c1\u8cea\u7684\u8f38\u51fa\u3002<\/p>\n<p>\u4f46\u662f\uff0cChatGPT 4 \u7684\u597d\u8655\u8d85\u8d8a\u4e86\u5176\u589e\u5f37\u7684\u6027\u80fd\u3002\u4ed8\u8cbb\u7248\u672c\u7684\u8a02\u95b1\u8005\u5728\u9700\u6c42\u9ad8\u5cf0\u671f\u9593\u4eab\u6709\u512a\u5148\u8a2a\u554f\u6b0a\uff0c\u78ba\u4fdd\u5728\u60a8\u6700\u9700\u8981\u7684\u6642\u5019\u4e0d\u6703\u4e2d\u65b7\u670d\u52d9\u3002\u6b64\u5916\uff0c\u958b\u767c\u5718\u968a\u63d0\u4f9b\u5c08\u5c6c\u652f\u6301\uff0c\u96a8\u6642\u63d0\u4f9b\u500b\u6027\u5316\u9ad4\u9a57\u548c\u8fc5\u901f\u7684\u5354\u52a9\u3002<\/p>\n<p>\u90a3\u9ebc\uff0c\u89e3\u9396\u9019\u4e9b\u5148\u9032\u529f\u80fd\u7684\u6210\u672c\u662f\u591a\u5c11\u5462\uff1fChatGPT 4\uff0c\u4e5f\u88ab\u7a31\u70ba <a href=\"https:\/\/openai.com\/blog\/chatgpt-plus\" target=\"_blank\" rel=\"noopener\">ChatGPT Plus<\/a>, \u6bcf\u6708\u8a02\u95b1\u8cbb\u7528\u70ba $20\u3002\u96d6\u7136\u5c0d\u67d0\u4e9b\u4eba\u4f86\u8aaa\u9019\u53ef\u80fd\u770b\u8d77\u4f86\u662f\u4e00\u7b46\u53ef\u89c0\u7684\u6295\u8cc7\uff0c\u4f46\u6f5b\u5728\u7684\u6295\u8cc7\u56de\u5831\uff08ROI\uff09\u53ef\u80fd\u662f\u76f8\u7576\u53ef\u89c0\u7684\uff0c\u7279\u5225\u662f\u5c0d\u65bc\u90a3\u4e9b\u9ad8\u5ea6\u4f9d\u8cf4 AI \u751f\u6210\u5167\u5bb9\u3001\u5206\u6790\u6216\u6307\u5c0e\u7684\u5c08\u696d\u4eba\u58eb\u3001\u4f01\u696d\u6216\u500b\u4eba\u3002<\/p>\n<p>\u5c0d\u65bc\u5167\u5bb9\u5275\u4f5c\u8005\u3001\u4f5c\u8005\u3001\u7814\u7a76\u4eba\u54e1\u3001\u9867\u554f\u548c\u670d\u52d9\u63d0\u4f9b\u8005\u4f86\u8aaa\uff0cChatGPT 4 \u63d0\u5347\u7684\u8f38\u51fa\u8cea\u91cf\u548c\u6e96\u78ba\u6027\u53ef\u4ee5\u7bc0\u7701\u5927\u91cf\u6642\u9593\u548c\u7cbe\u529b\uff0c\u53ef\u80fd\u4f7f\u8a02\u95b1\u8cbb\u7528\u8b8a\u5f97\u5408\u7406\u3002\u6559\u80b2\u5de5\u4f5c\u8005\u3001\u5b78\u751f\u548c\u81ea\u5b78\u8005\u4e5f\u53ef\u80fd\u6703\u767c\u73fe\u4ed8\u8cbb\u7248\u672c\u80fd\u63d0\u4f9b\u66f4\u6df1\u5165\u7684\u89e3\u91cb\u548c\u4e0a\u4e0b\u6587\u611f\u77e5\u7684\u6307\u5c0e\uff0c\u5c0d\u65bc\u6709\u6548\u5b78\u7fd2\u548c\u77e5\u8b58\u7372\u53d6\u662f\u7121\u50f9\u7684\u3002<\/p>\n<p>\u6700\u7d42\u4e0a\uff0c\u652f\u4ed8 ChatGPT 4 \u7684\u8cbb\u7528\u662f\u5426\u503c\u5f97\u53d6\u6c7a\u65bc\u60a8\u7684\u5177\u9ad4\u9700\u6c42\u3001\u4f7f\u7528\u983b\u7387\u4ee5\u53ca\u5728\u7bc0\u7701\u6642\u9593\u3001\u751f\u7522\u529b\u63d0\u5347\u6216\u5275\u6536\u65b9\u9762\u7684\u6f5b\u5728\u597d\u8655\u3002\u5982\u679c\u9019\u4e9b\u512a\u52e2\u8207\u60a8\u7684\u9700\u6c42\u76f8\u7b26\uff0c\u4e26\u4e14\u6f5b\u5728\u7684\u6295\u8cc7\u56de\u5831\u7387\u80fd\u5920\u8b49\u660e\u6210\u672c\u7684\u5408\u7406\u6027\uff0c\u90a3\u9ebc\u6295\u8cc7\u65bc\u9019\u9805\u5c16\u7aef\u6280\u8853\u53ef\u80fd\u6703\u5c0d\u60a8\u7684\u500b\u4eba\u6216\u5c08\u696d\u4e8b\u696d\u7522\u751f\u91cd\u5927\u5f71\u97ff\u3002<\/p>\n<h2>B. ChatGPT \u7684\u66ff\u4ee3\u65b9\u6848\uff1a\u63a2\u7d22\u5176\u4ed6 AI \u804a\u5929\u6a5f\u5668\u4eba<\/h2>\n<p>\u96d6\u7136 ChatGPT \u4ee5\u5176\u4ee4\u4eba\u5370\u8c61\u6df1\u523b\u7684\u5c0d\u8a71 AI \u80fd\u529b\u5e2d\u6372\u5168\u7403\uff0c\u4f46\u91cd\u8981\u7684\u662f\u8981\u8a8d\u8b58\u5230\u5b83\u4e26\u4e0d\u662f\u8a72\u9818\u57df\u7684\u552f\u4e00\u53c3\u8207\u8005\u3002AI \u804a\u5929\u6a5f\u5668\u4eba\u7684\u5e02\u5834\u4e0d\u65b7\u6f14\u8b8a\uff0c\u8a31\u591a\u66ff\u4ee3\u65b9\u6848\u548c\u7af6\u722d\u8005\u722d\u596a\u9019\u500b\u84ec\u52c3\u767c\u5c55\u7684\u5e02\u5834\u4efd\u984d\u3002\u5728\u672c\u7bc0\u4e2d\uff0c\u6211\u5011\u5c07\u63a2\u7d22\u4e00\u4e9b ChatGPT \u7684\u986f\u8457\u66ff\u4ee3\u65b9\u6848\uff0c\u6bcf\u500b\u65b9\u6848\u90fd\u63d0\u4f9b\u7368\u7279\u7684\u529f\u80fd\u548c\u80fd\u529b\uff0c\u4ee5\u6eff\u8db3\u591a\u6a23\u5316\u7684\u9700\u6c42\u3002<\/p>\n<p>\u4e00\u500b\u7a81\u51fa\u7684\u66ff\u4ee3\u65b9\u6848\u662f <a rel=\"nofollow noopener\" href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\">Anthropic \u7684 Claude<\/a>, \u4e00\u500b\u56e0\u5176\u51fa\u8272\u7684\u8a9e\u8a00\u7406\u89e3\u548c\u751f\u6210\u80fd\u529b\u800c\u53d7\u5230\u5ee3\u6cdb\u95dc\u6ce8\u7684 AI \u52a9\u624b\u3002Claude \u4ee5\u5176\u9053\u5fb7\u7684\u505a\u6cd5\u81ea\u8c6a\uff0c\u52aa\u529b\u63d0\u4f9b\u771f\u5be6\u548c\u7121\u504f\u898b\u7684\u56de\u61c9\uff0c\u540c\u6642\u5c0a\u91cd\u500b\u4eba\u96b1\u79c1\u548c\u77e5\u8b58\u7522\u6b0a\u3002\u9019\u4f7f\u5b83\u6210\u70ba\u5c0d\u65bc\u5177\u6709\u56b4\u683c\u5408\u898f\u548c\u9053\u5fb7\u6a19\u6e96\u7684\u4f01\u696d\u548c\u7d44\u7e54\u4f86\u8aaa\uff0c\u5177\u6709\u5438\u5f15\u529b\u7684\u9078\u64c7\u3002<\/p>\n<p><a rel=\"nofollow noopener\" href=\"https:\/\/www.google.com\/bard\/\" target=\"_blank\">Google Bard<\/a>, \u9019\u5bb6\u79d1\u6280\u5de8\u982d\u9032\u8ecd\u5c0d\u8a71\u5f0f AI\uff0c\u662f\u53e6\u4e00\u500b\u503c\u5f97\u6ce8\u610f\u7684\u7af6\u722d\u8005\u3002\u5229\u7528 Google \u5ee3\u6cdb\u7684\u77e5\u8b58\u5eab\u548c\u5148\u9032\u7684\u8a9e\u8a00\u6a21\u578b\uff0cBard \u65e8\u5728\u63d0\u4f9b\u6e96\u78ba\u4e14\u6700\u65b0\u7684\u8cc7\u8a0a\uff0c\u6db5\u84cb\u5404\u7a2e\u4e3b\u984c\uff0c\u4f7f\u5176\u6210\u70ba\u7814\u7a76\u3001\u4e8b\u5be6\u67e5\u6838\u548c\u4e00\u822c\u77e5\u8b58\u7372\u53d6\u7684\u5bf6\u8cb4\u8cc7\u6e90\u3002<\/p>\n<p>\u5c0d\u65bc\u5c0b\u6c42\u91cf\u8eab\u8a02\u505a\u5ba2\u6236\u670d\u52d9\u89e3\u6c7a\u65b9\u6848\u7684\u4f01\u696d\uff0c\u50cf\u662f <a rel=\"nofollow noopener\" href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\">IBM Watson Assistant<\/a> \u548c <a rel=\"nofollow noopener\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/microsoft-teams\/group-chat-software\" target=\"_blank\">Microsoft Teams<\/a> \u63d0\u4f9b\u5f37\u5927\u7684\u804a\u5929\u6a5f\u5668\u4eba\u529f\u80fd\u3002\u9019\u4e9b\u91dd\u5c0d\u4f01\u696d\u7684\u89e3\u6c7a\u65b9\u6848\u5141\u8a31\u8207\u73fe\u6709\u7cfb\u7d71\u548c\u5de5\u4f5c\u6d41\u7a0b\u7121\u7e2b\u6574\u5408\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u63d0\u4f9b\u500b\u6027\u5316\u7684\u3001\u7531 AI \u9a45\u52d5\u7684\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<p>\u958b\u6e90\u611b\u597d\u8005\u548c\u958b\u767c\u8005\u53ef\u80fd\u6703\u767c\u73fe <a href=\"https:\/\/messengerbot.app\/zh_tw\/customer-service-chatbot-github-open-source-options\/\">\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba GitHub \u5009\u5eab<\/a> \u548c\u50cf\u662f <a rel=\"nofollow noopener\" href=\"https:\/\/rasa.com\/\" target=\"_blank\">Rasa<\/a> \u548c <a rel=\"nofollow noopener\" href=\"https:\/\/huggingface.co\/models\" target=\"_blank\">Hugging Face<\/a> \u7279\u5225\u5438\u5f15\u4eba\u3002\u9019\u4e9b\u5e73\u53f0\u63d0\u4f9b\u8a2a\u554f\u5404\u7a2e\u9810\u8a13\u7df4\u6a21\u578b\u3001\u5de5\u5177\u548c\u793e\u7fa4\u9a45\u52d5\u7684\u8cc7\u6e90\uff0c\u4f7f\u958b\u767c\u8005\u80fd\u5920\u5efa\u7acb\u548c\u81ea\u5b9a\u7fa9\u7b26\u5408\u5176\u7279\u5b9a\u9700\u6c42\u7684 AI \u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u3002<\/p>\n<p>\u91cd\u8981\u7684\u662f\u8981\u6ce8\u610f\uff0c\u6bcf\u500b\u66ff\u4ee3\u7684 AI \u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u90fd\u6709\u5176\u81ea\u8eab\u7684\u512a\u52e2\u3001\u52a3\u52e2\u548c\u5b9a\u50f9\u6a21\u578b\u3002\u6709\u4e9b\u53ef\u80fd\u63d0\u4f9b\u514d\u8cbb\u5c64\u7d1a\u6216\u8a66\u7528\u671f\uff0c\u800c\u5176\u4ed6\u5247\u53ef\u80fd\u9700\u8981\u4ed8\u8cbb\u8a02\u95b1\u6216\u4f01\u696d\u6388\u6b0a\u3002\u5728\u8a55\u4f30\u66ff\u4ee3\u65b9\u6848\u6642\uff0c\u8003\u616e\u6613\u7528\u6027\u3001\u6574\u5408\u80fd\u529b\u3001\u5b9a\u50f9\u4ee5\u53ca\u8207\u60a8\u7684\u76ee\u6a19\u548c\u9700\u6c42\u76f8\u7b26\u7684\u5177\u9ad4\u529f\u80fd\u548c\u80fd\u529b\u7b49\u56e0\u7d20\u3002<\/p>\n<p>\u6700\u7d42\uff0c\u9078\u64c7 AI \u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u61c9\u57fa\u65bc\u5c0d\u60a8\u7684\u9700\u6c42\u3001\u9810\u7b97\u4ee5\u53ca\u6240\u9700\u7684\u81ea\u5b9a\u7fa9\u548c\u63a7\u5236\u6c34\u5e73\u7684\u4ed4\u7d30\u8a55\u4f30\u3002\u901a\u904e\u63a2\u7d22\u53ef\u7528\u7684\u591a\u6a23\u5316\u66ff\u4ee3\u65b9\u6848\uff0c\u60a8\u53ef\u4ee5\u505a\u51fa\u660e\u667a\u7684\u6c7a\u7b56\uff0c\u627e\u5230\u6700\u7b26\u5408\u60a8\u7368\u7279\u9700\u6c42\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u78ba\u4fdd\u5c07\u5c0d\u8a71\u5f0f AI \u7121\u7e2b\u4e14\u6709\u6548\u5730\u6574\u5408\u5230\u60a8\u7684\u500b\u4eba\u6216\u5c08\u696d\u4e8b\u52d9\u4e2d\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u7b2c\u516d\u7bc0\u7684\u5167\u5bb9\uff1a\u54ea\u500b AI \u6bd4 ChatGPT \u66f4\u597d\uff1f\u53ca\u5176\u5169\u500b\u5b50\u90e8\u5206\uff1a<\/p>\n<h2>VI. \u54ea\u500b AI \u6bd4 ChatGPT \u66f4\u597d\uff1f<\/h2>\n<p>\u5728\u54ea\u500b AI \u6bd4 <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"nofollow noopener\">Anthropic \u7684<\/a> \u9769\u547d\u6027 <a href=\"https:\/\/chat.openai.com\/chat\" target=\"_blank\" rel=\"noopener noreferrer\">ChatGPT<\/a>, \u7684\u554f\u984c\u4e0a\uff0c\u7b54\u6848\u4e26\u4e0d\u50cf\u4eba\u5011\u60f3\u7684\u90a3\u9ebc\u7c21\u55ae\u3002\u4e8b\u5be6\u4e0a\uff0c\u4e26\u6c92\u6709\u660e\u78ba\u7684\u300c\u6700\u4f73\u300d AI \u5728\u6240\u6709\u7528\u4f8b\u4e2d\u8d85\u8d8a ChatGPT\u3002AI \u7cfb\u7d71\u6839\u64da\u5176\u8a13\u7df4\u6578\u64da\u3001\u67b6\u69cb\u548c\u9810\u671f\u61c9\u7528\u5728\u4e0d\u540c\u4efb\u52d9\u4e2d\u8868\u73fe\u51fa\u8272\u3002<\/p>\n<h3>A. \u5c07 ChatGPT \u8207\u5176\u4ed6 AI \u52a9\u624b\u9032\u884c\u6bd4\u8f03<\/h3>\n<p>\u4e00\u4e9b\u5728\u7279\u5b9a\u60c5\u5883\u4e2d\u53ef\u80fd\u8d85\u8d8a ChatGPT \u7684\u8457\u540d AI \u6a21\u578b\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><a href=\"https:\/\/www.google.com\/bard\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google \u7684 Bard<\/a>: \u5728\u9f90\u5927\u7684\u77e5\u8b58\u5eab\u4e0a\u9032\u884c\u8a13\u7df4\uff0cBard \u53ef\u80fd\u63d0\u4f9b\u6709\u95dc\u7576\u524d\u4e8b\u4ef6\u3001\u65b0\u805e\u548c\u4e8b\u5be6\u67e5\u8a62\u7684\u6700\u65b0\u548c\u6e96\u78ba\u7684\u4fe1\u606f\u3002<\/li>\n<li><a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Anthropic \u7684 Constitutional AI<\/a>: \u8a2d\u8a08\u5f97\u66f4\u5177\u502b\u7406\u6027\u548c\u771f\u5be6\u6027\uff0c\u53ef\u80fd\u5728\u9700\u8981\u9ad8\u6c34\u5e73\u8aa0\u4fe1\u548c\u9075\u5faa\u9053\u5fb7\u539f\u5247\u7684\u4efb\u52d9\u4e2d\u8d85\u8d8a ChatGPT\u3002<\/li>\n<li><a href=\"https:\/\/www.deepmind.com\/research\/open-source\/chinchilla\" target=\"_blank\" rel=\"noopener noreferrer\">DeepMind\u7684Chinchilla<\/a>: \u6191\u85c9\u5353\u8d8a\u7684\u8a9e\u8a00\u7406\u89e3\u80fd\u529b\uff0cChinchilla\u80fd\u5728\u8907\u96dc\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u4efb\u52d9\u4e2d\u8868\u73fe\u51fa\u8272\uff0c\u4f8b\u5982\u6458\u8981\u548c\u554f\u7b54\u3002<\/li>\n<li><a href=\"https:\/\/openai.com\/product\" target=\"_blank\" rel=\"noopener noreferrer\">OpenAI \u7684 GPT-4<\/a>: \u4f5c\u70baChatGPT\u7684\u7e7c\u4efb\u8005\uff0cGPT-4\u9810\u671f\u5728\u5404\u500b\u9818\u57df\u7684\u8868\u73fe\u6709\u6240\u63d0\u5347\uff0c\u53ef\u80fd\u5728\u591a\u500b\u65b9\u9762\u8d85\u8d8a\u5176\u524d\u8eab\u3002<\/li>\n<\/ul>\n<p>\u6700\u7d42\uff0c\u300c\u66f4\u597d\u300d\u7684AI\u53d6\u6c7a\u65bc\u7279\u5b9a\u4efb\u52d9\u3001\u8a55\u4f30\u6a19\u6e96\u548c\u671f\u671b\u7d50\u679c\u3002AI\u7cfb\u7d71\u4e0d\u65b7\u6f14\u8b8a\uff0c\u96a8\u8457\u65b0\u6a21\u578b\u548c\u9032\u5c55\u7684\u51fa\u73fe\uff0c\u5176\u76f8\u5c0d\u6027\u80fd\u53ef\u80fd\u8fc5\u901f\u8b8a\u5316\u3002<\/p>\n<h3>B. \u6700\u4f73\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\uff1a\u8d85\u8d8aChatGPT<\/h3>\n<p>\u5728\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u7684\u9818\u57df\uff0c\u96d6\u7136ChatGPT\u5df2\u88ab\u8b49\u660e\u662f\u4e00\u500b\u5f37\u5927\u7684\u7af6\u722d\u8005\uff0c\u4f46\u5176\u4ed6\u5e7e\u500bAI\u52a9\u624b\u4e5f\u53d6\u5f97\u4e86\u986f\u8457\u9032\u5c55\u3002\u4e00\u4e9b\u503c\u5f97\u6ce8\u610f\u7684\u4f8b\u5b50\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><a href=\"https:\/\/www.ibm.com\/cloud\/watson-assistant\" target=\"_blank\" rel=\"noopener noreferrer\">IBM Watson Assistant<\/a>: \u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u6a5f\u5668\u5b78\u7fd2\uff0cWatson Assistant\u5728\u7406\u89e3\u8907\u96dc\u67e5\u8a62\u548c\u63d0\u4f9b\u6e96\u78ba\u3001\u4e0a\u4e0b\u6587\u76f8\u95dc\u7684\u56de\u61c9\u65b9\u9762\u8868\u73fe\u51fa\u8272\u3002<\/li>\n<li><a href=\"https:\/\/www.aws.amazon.com\/lex\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Lex<\/a>: \u57fa\u65bc\u4e9e\u99ac\u905c\u5728\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u65b9\u9762\u7684\u8c50\u5bcc\u7d93\u9a57\uff0cLex\u662f\u4e00\u500b\u5c08\u70ba\u5ba2\u6236\u670d\u52d9\u61c9\u7528\u8a2d\u8a08\u7684\u5f37\u5927\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u3002<\/li>\n<li><a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/online-support-virtual-agent\/online-virtual-agent\" target=\"_blank\" rel=\"noopener noreferrer\">\u5fae\u8edf\u865b\u64ec\u4ee3\u7406<\/a>: \u8207\u5fae\u8edf\u7684\u751f\u7522\u529b\u5de5\u5177\u5957\u4ef6\u7121\u7e2b\u6574\u5408\uff0c\u865b\u64ec\u4ee3\u7406\u70ba\u5ba2\u6236\u4e92\u52d5\u548c\u652f\u6301\u5834\u666f\u63d0\u4f9b\u667a\u80fd\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u3002<\/li>\n<\/ul>\n<p>\u5728\u8a55\u4f30\u6700\u4f73\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u6642\uff0c\u61c9\u8003\u616e\u884c\u696d\u7279\u5b9a\u77e5\u8b58\u3001\u8207\u73fe\u6709\u7cfb\u7d71\u7684\u6574\u5408\u4ee5\u53ca\u8655\u7406\u8907\u96dc\u67e5\u8a62\u7684\u80fd\u529b\u7b49\u56e0\u7d20\u3002\u901a\u904e\u63a2\u7d22\u8d85\u8d8aChatGPT\u7684\u5404\u7a2e\u9078\u64c7\uff0c\u4f01\u696d\u53ef\u4ee5\u627e\u5230\u6700\u7b26\u5408\u5176\u7368\u7279\u5ba2\u6236\u670d\u52d9\u9700\u6c42\u548c\u76ee\u6a19\u7684\u4eba\u5de5\u667a\u6167\u52a9\u624b\u3002<\/p>\n<h2>VII. \u7d50\u8ad6\uff1a\u64c1\u62b1\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u672a\u4f86\u7684\u5ba2\u6236\u652f\u6301<\/h2>\n<p>\u96a8\u8457\u6578\u4f4d\u74b0\u5883\u7684\u4e0d\u65b7\u6f14\u8b8a\uff0c\u4eba\u5de5\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6574\u5408\u5df2\u6210\u70ba\u4f01\u696d\u63d0\u5347\u5ba2\u6236\u652f\u6301\u904b\u71df\u7684\u8d8a\u4f86\u8d8a\u91cd\u8981\u7684\u7d44\u6210\u90e8\u5206\u3002\u901a\u904e\u64c1\u62b1\u9019\u9805\u5275\u65b0\u6280\u8853\uff0c\u516c\u53f8\u53ef\u4ee5\u958b\u555f\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u548c\u4fdd\u6301\u7af6\u722d\u512a\u52e2\u7684\u6a5f\u6703\u3002<\/p>\n<h3>A. \u4e3b\u8981\u8981\u9ede\uff1a\u512a\u52e2\u548c\u8003\u91cf<\/h3>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u591a\u7a2e\u512a\u52e2\uff0c\u5305\u62ec24\/7\u53ef\u7528\u6027\u3001\u9ad8\u6548\u8655\u7406\u5e38\u898f\u67e5\u8a62\uff0c\u4ee5\u53ca\u901a\u904e\u81ea\u52d5\u5316\u5be6\u73fe\u6210\u672c\u7bc0\u7701\u3002 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\">\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u5ba2\u6236\u670d\u52d9\u6a5f\u5668\u4eba<\/a> \u5177\u5099\u63d0\u4f9b\u500b\u6027\u5316\u548c\u60c5\u5883\u5316\u56de\u61c9\u7684\u80fd\u529b\uff0c\u4fc3\u9032\u66f4\u5177\u5438\u5f15\u529b\u548c\u6eff\u610f\u5ea6\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u6b64\u5916\uff0c\u9019\u4e9b\u865b\u64ec\u52a9\u624b\u53ef\u4ee5\u7121\u7e2b\u6574\u5408\u73fe\u6709\u7684\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\uff08CRM\uff09\u7cfb\u7d71\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u7c21\u5316\u5176\u904b\u71df\u4e26\u7372\u5f97\u6709\u95dc\u5ba2\u6236\u504f\u597d\u548c\u884c\u70ba\u7684\u5bf6\u8cb4\u898b\u89e3\u3002<\/p>\n<p>\u7136\u800c\uff0c\u5fc5\u9808\u627f\u8a8d\u7684\u662f\uff0c\u96d6\u7136 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%ef%bc%8c%e6%8f%ad%e7%a4%ba\/\">\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u4e86\u8a31\u591a\u597d\u8655<\/a>, \u4f46\u4e0d\u61c9\u88ab\u8996\u70ba\u4eba\u985e\u4ee3\u7406\u7684\u5b8c\u5168\u66ff\u4ee3\u54c1\u3002\u76f8\u53cd\uff0c\u5efa\u8b70\u63a1\u53d6\u4e00\u7a2e\u5e73\u8861\u7684\u65b9\u6cd5\uff0c\u7d50\u5408\u4eba\u5de5\u667a\u6167\u548c\u4eba\u985e\u4eba\u54e1\u7684\u512a\u52e2\u3002\u804a\u5929\u6a5f\u5668\u4eba\u5728\u8655\u7406\u4f8b\u884c\u4efb\u52d9\u548c\u63d0\u4f9b\u5373\u6642\u56de\u61c9\u65b9\u9762\u8868\u73fe\u51fa\u8272\uff0c\u800c\u4eba\u985e\u4ee3\u7406\u5247\u53ef\u4ee5\u4ecb\u5165\u8655\u7406\u66f4\u8907\u96dc\u6216\u654f\u611f\u7684\u8a62\u554f\uff0c\u63d0\u4f9b\u500b\u6027\u5316\u7684\u89f8\u611f\u548c\u6a5f\u5668\u7121\u6cd5\u5b8c\u5168\u8907\u88fd\u7684\u60c5\u611f\u667a\u6167\u3002<\/p>\n<h3>B. \u672a\u4f86\u767c\u5c55\uff1a\u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u6236\u652f\u6301\u8da8\u52e2<\/h3>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u5ba2\u6236\u652f\u6301\u7684\u672a\u4f86\u5145\u6eff\u4e86\u4ee4\u4eba\u8208\u596e\u7684\u53ef\u80fd\u6027\u3002\u96a8\u8457\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u6280\u8853\u7684\u4e0d\u65b7\u9032\u6b65\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u5c07\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u64c5\u9577\u7406\u89e3\u548c\u56de\u61c9\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u9032\u4e00\u6b65\u589e\u5f37\u5176\u63d0\u4f9b\u7121\u7e2b\u548c\u500b\u6027\u5316\u652f\u6301\u9ad4\u9a57\u7684\u80fd\u529b\u3002<\/p>\n<p>\u4e00\u500b\u65b0\u8208\u7684\u8da8\u52e2\u662f <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%ae%a2%e6%9c%8d%e5%a6%82%e4%bd%95%e9%9d%a9%e6%96%b0%e4%ba%9e%e9%a6%ac%e9%81%9c%e6%94%af%e6%8f%b4%ef%bc%8c%e8%81%8a\/\">\u804a\u5929\u6a5f\u5668\u4eba\u8207\u8a9e\u97f3\u52a9\u624b\u7684\u6574\u5408<\/a>, \u4f7f\u5ba2\u6236\u80fd\u5920\u4f7f\u7528\u8a9e\u97f3\u547d\u4ee4\u9032\u884c\u4e92\u52d5\u3002\u9019\u7a2e\u591a\u6a21\u614b\u7684\u65b9\u6cd5\u4e0d\u50c5\u589e\u5f37\u4e86\u53ef\u53ca\u6027\uff0c\u9084\u70ba\u66f4\u81ea\u7136\u548c\u76f4\u89c0\u7684\u4e92\u52d5\u958b\u8f9f\u4e86\u65b0\u9014\u5f91\u3002<\/p>\n<p>\u6b64\u5916\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%a2%e7%b4%a2%e6%9c%80%e4%bd%b3%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e8%a7%a3%e6%b1%ba%e6%96%b9%e6%a1%88%ef%bc%8c%e5%b0%8e%e8%88%aa-ai-%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\">\u5148\u9032\u7684\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u7684\u63a1\u7528<\/a> \u89e3\u6c7a\u65b9\u6848\u5c07\u6301\u7e8c\u7372\u5f97\u95dc\u6ce8\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u5275\u5efa\u9ad8\u5ea6\u5b9a\u5236\u5316\u548c\u884c\u696d\u7279\u5b9a\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u4ee5\u6eff\u8db3\u5176\u7368\u7279\u9700\u6c42\u3002\u9019\u4e9b\u5e73\u53f0\u63d0\u4f9b\u5ee3\u6cdb\u7684\u529f\u80fd\uff0c\u4f8b\u5982\u60c5\u611f\u5206\u6790\u3001\u591a\u8a9e\u8a00\u652f\u6301\u4ee5\u53ca\u8207\u7b2c\u4e09\u65b9\u670d\u52d9\u7684\u6574\u5408\uff0c\u9032\u4e00\u6b65\u589e\u5f37\u804a\u5929\u6a5f\u5668\u4eba\u7684\u80fd\u529b\u3002<\/p>\n<p>\u96a8\u8457\u4f01\u696d\u6301\u7e8c\u8a8d\u8b58\u5230\u804a\u5929\u6a5f\u5668\u4eba\u5728\u63d0\u5347\u5ba2\u6236\u652f\u6301\u548c\u63a8\u52d5\u904b\u71df\u6548\u7387\u65b9\u9762\u7684\u5de8\u5927\u6f5b\u529b\uff0c\u9019\u9805\u6280\u8853\u7684\u63a1\u7528\u52e2\u5fc5\u52a0\u901f\u3002\u901a\u904e\u8d70\u5728\u6f6e\u6d41\u524d\u6cbf\uff0c\u4e26\u64c1\u62b1\u6700\u65b0\u7684\u4eba\u5de5\u667a\u6167\u548c\u804a\u5929\u6a5f\u5668\u4eba\u6280\u8853\uff0c\u516c\u53f8\u53ef\u4ee5\u5c07\u81ea\u5df1\u5b9a\u4f4d\u65bc\u5ba2\u6236\u670d\u52d9\u5353\u8d8a\u7684\u524d\u6cbf\uff0c\u63d0\u4f9b\u7121\u8207\u502b\u6bd4\u7684\u9ad4\u9a57\uff0c\u4fc3\u9032\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u4e26\u63a8\u52d5\u696d\u52d9\u589e\u9577\u3002<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/zh_tw\/revolutionizing-customer-support-unveiling-the-best-ai-chatbots-and-conversational-ai-examples\/\" data-essbisPostTitle=\"Revolutionizing Customer Support: Unveiling the Best AI Chatbots and Conversational AI Examples\" data-essbisHoverContainer=\"\"><p>Enhancing customer support is a top priority for businesses aiming to deliver exceptional experiences and foster long-lasting relationships with their clients. In today&#8217;s fast-paced world, the demand for efficient, personalized, and round-the-clock assistance has skyrocketed, prompting companies to explore innovative solutions. Enter AI chatbots and conversational AI \u2013 game-changing technologies that have revolutionized the customer [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252531,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"noindex","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/comments?post=252530"}],"version-history":[{"count":1,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252530\/revisions"}],"predecessor-version":[{"id":261985,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252530\/revisions\/261985"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media\/252531"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media?parent=252530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/categories?post=252530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/tags?post=252530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}