{"id":252825,"date":"2024-05-26T18:22:03","date_gmt":"2024-05-27T01:22:03","guid":{"rendered":"https:\/\/messengerbot.app\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/"},"modified":"2024-05-26T18:22:03","modified_gmt":"2024-05-27T01:22:03","slug":"%e5%88%a9%e7%94%a8%e5%85%a8%e9%80%9a%e9%81%93%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e4%be%9b%e7%84%a1%e7%b8%ab%e7%9a%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/zh_tw\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/","title":{"rendered":"\u5229\u7528\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u7121\u7e2b\u7684\u5ba2\u6236\u670d\u52d9"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/zh_tw\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/\" data-essbisposttitle=\"Leveraging Omnichannel Chatbots for Seamless Customer Service\" data-essbishovercontainer=\"\"><p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u4f01\u696d\u52aa\u529b\u63d0\u4f9b\u5353\u8d8a\u7684\u5168\u901a\u9053\u5ba2\u6236\u9ad4\u9a57\u3002\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u5df2\u6210\u70ba\u4e00\u9805\u6539\u8b8a\u904a\u6232\u898f\u5247\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u4f7f\u5f97\u5728\u591a\u500b\u6e20\u9053\u4e4b\u9593\u5be6\u73fe\u7121\u7e2b\u6e9d\u901a\uff0c\u540c\u6642\u78ba\u4fdd\u4e00\u81f4\u4e14\u500b\u6027\u5316\u7684\u652f\u6301\u3002\u9019\u4e9b\u667a\u80fd\u865b\u64ec\u52a9\u624b\u5229\u7528\u5c16\u7aef\u6280\u8853\u4f86\u7406\u89e3\u5ba2\u6236\u67e5\u8a62\uff0c\u63d0\u4f9b\u5373\u6642\u56de\u61c9\uff0c\u4e26\u7121\u7e2b\u5f15\u5c0e\u7528\u6236\u901a\u904e\u5404\u7a2e\u63a5\u89f8\u9ede\u3002\u901a\u904e\u5c07\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u6574\u5408\u5230\u60a8\u7684\u5ba2\u6236\u670d\u52d9\u7b56\u7565\u4e2d\uff0c\u60a8\u53ef\u4ee5\u89e3\u9396\u65b0\u7684\u6548\u7387\u3001\u4fbf\u5229\u6027\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u6700\u7d42\u63a8\u52d5\u696d\u52d9\u589e\u9577\u4e26\u4fc3\u9032\u8207\u60a8\u7684\u53d7\u773e\u5efa\u7acb\u9577\u671f\u95dc\u4fc2\u3002<\/p>\n<h2>\u4ec0\u9ebc\u662f\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\uff1f<\/h2>\n<p>\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u662f\u4e00\u7a2e\u5148\u9032\u7684\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u7cfb\u7d71\uff0c\u65e8\u5728\u63d0\u4f9b\u7121\u7e2b\u4e14\u4e00\u81f4\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u8de8\u8d8a\u591a\u500b\u6578\u4f4d\u63a5\u89f8\u9ede\u3002\u5b83\u8207\u5404\u7a2e\u6e20\u9053\u6574\u5408\uff0c\u5305\u62ec\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\u3001\u6d88\u606f\u61c9\u7528\u7a0b\u5f0f\uff08\u4f8b\u5982 WhatsApp\uff0c <a href=\"https:\/\/www.facebook.com\/messenger\" target=\"_blank\" rel=\"nofollow noopener\">Facebook Messenger<\/a>) \u548c\u8a9e\u97f3\u52a9\u624b\uff08\u4f8b\u5982 Alexa\u3001Google Assistant\uff09\u3002\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u7684\u95dc\u9375\u7279\u5fb5\u5305\u62ec\uff1a<\/p>\n<ol>\n<li>\u6e20\u9053\u6574\u5408\uff1a\u5b83\u53ef\u4ee5\u901a\u904e\u5ba2\u6236\u9996\u9078\u7684\u6e20\u9053\u8207\u5176\u6e9d\u901a\uff0c\u78ba\u4fdd\u7d71\u4e00\u4e14\u9023\u8cab\u7684\u9ad4\u9a57\u3002<\/li>\n<li>\u5c0d\u8a71\u4e0a\u4e0b\u6587\uff1a\u804a\u5929\u6a5f\u5668\u4eba\u4fdd\u6301\u5c0d\u8a71\u7684\u4e0a\u4e0b\u6587\uff0c\u5141\u8a31\u5ba2\u6236\u7121\u7e2b\u5207\u63db\u6e20\u9053\u800c\u4e0d\u5931\u53bb\u5c0d\u8a71\u7684\u6d41\u66a2\u6027\u3002<\/li>\n<li>\u500b\u6027\u5316\uff1a\u901a\u904e\u5229\u7528\u5ba2\u6236\u6578\u64da\u548c\u4e92\u52d5\u6b77\u53f2\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u500b\u6027\u5316\u5176\u56de\u61c9\u548c\u5efa\u8b70\uff0c\u4ee5\u589e\u5f37\u53c3\u8207\u611f\u3002<\/li>\n<li>\u667a\u80fd\u8def\u7531\uff1a\u5728\u5fc5\u8981\u6642\uff0c\u5b83\u53ef\u4ee5\u667a\u80fd\u5730\u5c07\u8907\u96dc\u67e5\u8a62\u8def\u7531\u5230\u4eba\u985e\u4ee3\u7406\uff0c\u63d0\u4f9bAI\u548c\u4eba\u985e\u652f\u6301\u4e4b\u9593\u7684\u5e73\u6ed1\u4ea4\u63a5\u3002<\/li>\n<li>\u5206\u6790\u8207\u6d1e\u5bdf\uff1a\u5168\u6e20\u9053\u804a\u5929\u6a5f\u5668\u4eba\u5f9e\u591a\u500b\u6e20\u9053\u6536\u96c6\u6578\u64da\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u7372\u5f97\u6709\u95dc\u5ba2\u6236\u504f\u597d\u3001\u75db\u9ede\u548c\u884c\u70ba\u6a21\u5f0f\u7684\u5bf6\u8cb4\u6d1e\u5bdf\u3002<\/li>\n<\/ol>\n<p>\u5be6\u65bd\u5168\u6e20\u9053\u804a\u5929\u6a5f\u5668\u4eba\u7684\u597d\u8655\u5305\u62ec\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6\u3001\u589e\u52a0\u904b\u71df\u6548\u7387\u3001\u5168\u5929\u5019\u53ef\u7528\u6027\u548c\u6210\u672c\u7bc0\u7701\u3002\u6839\u64daGartner\u7684\u5831\u544a\uff0c\u52302025\u5e74\uff0c\u4e3b\u52d5\u548c\u5168\u6e20\u9053\u7684\u5ba2\u6236\u53c3\u8207\u5c07\u63a8\u52d5\u8d85\u904e75%\u7684\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u9805\u76ee\uff08\u4f86\u6e90\uff1a <a href=\"https:\/\/www.gartner.com\/en\/documents\/3977857\/chatbots-will-reshape-customer-service-engagement\" target=\"_blank\" rel=\"nofollow noopener\">Gartner\uff0c\"\u804a\u5929\u6a5f\u5668\u4eba\u5c07\u91cd\u5851\u5ba2\u6236\u670d\u52d9\u53c3\u8207\uff0c\" 2021\u5e74<\/a>\uff09\u3002\u6b64\u5916\uff0cSalesforce\u7684\u4e00\u9805\u7814\u7a76\u767c\u73fe\uff0c64%\u7684\u5ba2\u6236\u671f\u671b\u5728\u591a\u500b\u6e20\u9053\u4e0a\u7372\u5f97\u5be6\u6642\u56de\u61c9\u548c\u652f\u6301\uff08\u4f86\u6e90\uff1a <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"nofollow noopener\">Salesforce\uff0c\"\u9023\u63a5\u5ba2\u6236\u7684\u72c0\u614b\uff0c\" 2022\u5e74<\/a>).<\/p>\n<h3>\u5168\u6e20\u9053\u804a\u5929\u6a5f\u5668\u4eba Dynamics 365<\/h3>\n<p>\u5728Messenger Bot\uff0c\u6211\u5011\u63d0\u4f9b\u5f37\u5927\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/\" target=\"_blank\" rel=\"noopener\">\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u5efa\u7acb\u5728\u5fae\u8edf Dynamics 365 \u5e73\u53f0\u4e0a\u7684\u89e3\u6c7a\u65b9\u6848\u3002\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u7121\u7e2b\u6574\u5408\u5404\u7a2e\u6e20\u9053\uff0c\u5982\u7db2\u7ad9\u3001\u884c\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001\u793e\u4ea4\u5a92\u9ad4\u548c\u5373\u6642\u901a\u8a0a\u5e73\u53f0\uff0c\u63d0\u4f9b\u7d71\u4e00\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u5b83\u5229\u7528\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP) \u548c\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u4f86\u7406\u89e3\u5ba2\u6236\u610f\u5716\u3001\u7dad\u6301\u5c0d\u8a71\u4e0a\u4e0b\u6587\uff0c\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u7684\u56de\u61c9\u3002<\/p>\n<p>\u6211\u5011\u7684\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba\u7684\u4e00\u500b\u4e3b\u8981\u512a\u52e2\u662f\u80fd\u5920\u5728\u9700\u8981\u6642\u667a\u80fd\u5730\u5c07\u8907\u96dc\u67e5\u8a62\u8f49\u4ea4\u7d66\u4eba\u985e\u4ee3\u7406\u3002\u9019\u78ba\u4fdd\u5ba2\u6236\u5728\u5c0d\u8a71\u6d41\u7a0b\u4e2d\u4e0d\u6703\u4e2d\u65b7\u5730\u7372\u5f97\u4f86\u81ea AI \u6216\u4eba\u985e\u4ee3\u7406\u7684\u9069\u7576\u652f\u6301\u3002\u6b64\u5916\uff0c\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u5f9e\u6240\u6709\u6e20\u9053\u7684\u5ba2\u6236\u4e92\u52d5\u4e2d\u6536\u96c6\u6709\u50f9\u503c\u7684\u6578\u64da\u548c\u898b\u89e3\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u512a\u5316\u5176\u5ba2\u6236\u53c3\u8207\u7b56\u7565\u4e26\u8b58\u5225\u6539\u9032\u7684\u9818\u57df\u3002<\/p>\n<p>\u50cf <a href=\"https:\/\/www.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">\u5fae\u8edf<\/a>, <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>, \u4ee5\u53ca <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a> \u6210\u529f\u5be6\u65bd\u4e86\u6211\u5011\u7684\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\uff0c\u5f9e\u800c\u63d0\u9ad8\u4e86\u5ba2\u6236\u6eff\u610f\u5ea6\u3001\u589e\u52a0\u4e86\u904b\u71df\u6548\u7387\u4e26\u7bc0\u7701\u4e86\u6210\u672c\u3002<\/p>\n<h3>\u6700\u4f73\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba<\/h3>\n<p>\u5728 Messenger Bot\uff0c\u6211\u5011\u76f8\u4fe1\u6211\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\" target=\"_blank\" rel=\"noopener\">\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u662f\u5e02\u5834\u4e0a\u6700\u597d\u7684\u89e3\u6c7a\u65b9\u6848\u4e4b\u4e00\uff0c\u63d0\u4f9b\u5168\u9762\u7684\u529f\u80fd\u548c\u80fd\u529b\u5957\u4ef6\u3002\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u65e8\u5728\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u540c\u6642\u63a8\u52d5\u4f01\u696d\u7684\u904b\u71df\u6548\u7387\u548c\u6210\u672c\u7bc0\u7701\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/omnichannel-chatbot-2024-05-27T012119.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\u804a\u5929\u6a5f\u5668\u4eba\u7684\u985e\u578b<\/h2>\n<h3>\u804a\u5929\u6a5f\u5668\u4eba\u7684\u56db\u7a2e\u985e\u578b\u662f\u4ec0\u9ebc\uff1f<\/h3>\n<p>\u56db\u7a2e\u4e3b\u8981\u7684\u804a\u5929\u6a5f\u5668\u4eba\u985e\u578b\u662f\uff1a<\/p>\n<ol>\n<li>\u57fa\u65bc\u898f\u5247\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff1a\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u6839\u64da\u9810\u5b9a\u7fa9\u7684\u898f\u5247\u548c\u8173\u672c\u56de\u61c9\u904b\u4f5c\uff0c\u9075\u5faa\u6c7a\u7b56\u6a39\u6216\u6d41\u7a0b\u5716\u7d50\u69cb\u3002\u5b83\u5011\u9069\u5408\u7c21\u55ae\u3001\u7d50\u69cb\u5316\u7684\u5c0d\u8a71\uff0c\u4f46\u7f3a\u4e4f\u771f\u6b63\u7684\u667a\u80fd\u548c\u9069\u61c9\u80fd\u529b\u3002<\/li>\n<li>\u57fa\u65bc\u6aa2\u7d22\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff1a\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u4f86\u7406\u89e3\u7528\u6236\u8f38\u5165\uff0c\u4e26\u5f9e\u77e5\u8b58\u5eab\u4e2d\u6aa2\u7d22\u76f8\u95dc\u56de\u61c9\u3002\u5b83\u5011\u6bd4\u57fa\u65bc\u898f\u5247\u7684\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u66f4\u591a\u7684\u9748\u6d3b\u6027\uff0c\u4f46\u5728\u8655\u7406\u8907\u96dc\u6216\u6a21\u7cca\u7684\u67e5\u8a62\u6642\u53ef\u80fd\u6703\u9047\u5230\u56f0\u96e3\u3002<\/li>\n<li>\u751f\u6210\u5f0f\u804a\u5929\u6a5f\u5668\u4eba\uff1a\u7531\u65bc <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">GPT-3<\/a>, \u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u52d5\u614b\u751f\u6210\u985e\u4f3c\u4eba\u985e\u7684\u56de\u61c9\uff0c\u5141\u8a31\u66f4\u81ea\u7136\u548c\u958b\u653e\u5f0f\u7684\u5c0d\u8a71\u3002\u7136\u800c\uff0c\u5b83\u5011\u7684\u8f38\u51fa\u53ef\u80fd\u6839\u64da\u5176\u8a13\u7df4\u6578\u64da\u800c\u4e0d\u4e00\u81f4\u6216\u6709\u504f\u898b\u3002<\/li>\n<li>\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u80fd\u804a\u5929\u6a5f\u5668\u4eba\uff1a\u9019\u4e9b\u4ee3\u8868\u4e86\u804a\u5929\u6a5f\u5668\u4eba\u6280\u8853\u7684\u5c16\u7aef\uff0c\u7d50\u5408\u4e86NLP\u3001\u6a5f\u5668\u5b78\u7fd2\u548c\u4e0a\u4e0b\u6587\u610f\u8b58\uff0c\u4ee5\u63d0\u4f9b\u9ad8\u5ea6\u667a\u80fd\u548c\u500b\u6027\u5316\u7684\u5c0d\u8a71\u3002\u5b83\u5011\u53ef\u4ee5\u8655\u7406\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u4fdd\u6301\u4e0a\u4e0b\u6587\uff0c\u751a\u81f3\u8868\u73fe\u51fa\u60c5\u611f\u667a\u80fd\uff08\u4f86\u6e90\uff1a <a href=\"https:\/\/www.ibm.com\/cloud\/learn\/chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">IBM Cloud Education<\/a>, \u201c\u56db\u7a2e\u804a\u5929\u6a5f\u5668\u4eba\u7684\u89e3\u91cb\u201d\uff09\u3002<\/li>\n<\/ol>\n<h2>\u5168\u6e20\u9053\u804a\u5929\u6a5f\u5668\u4eba Dynamics 365<\/h2>\n<p>\u5728 <a href=\"https:\/\/messengerbot.app\/zh_tw\/\" target=\"_blank\" rel=\"noopener noreferrer\">Messenger \u6a5f\u5668\u4eba<\/a>, \u6211\u5011\u4ee5\u6211\u5011\u7684\u5148\u9032 <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u9053\u804a\u5929\u6a5f\u5668\u4eba\u80fd\u529b<\/a> \u70ba\u69ae\uff0c\u9019\u4e9b\u80fd\u529b\u7531 <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/ai\/customer-service-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">Microsoft Dynamics 365<\/a>. \u6211\u5011\u7684\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u804a\u5929\u6a5f\u5668\u4eba\u7121\u7e2b\u6574\u5408\u5404\u7a2e\u8a0a\u606f\u901a\u9053\uff0c\u78ba\u4fdd\u60a8\u7684\u5ba2\u6236\u5728\u4e0d\u540c\u5e73\u53f0\u4e0a\u64c1\u6709\u4e00\u81f4\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u8a72 <a href=\"https:\/\/dynamics.microsoft.com\/en-us\/ai\/customer-service-virtual-agent\/\" target=\"_blank\" rel=\"noopener noreferrer\">Dynamics 365 \u865b\u64ec\u4ee3\u7406<\/a> \u4f7f\u6211\u5011\u80fd\u5920\u5275\u5efa\u80fd\u5920\u8655\u7406\u8907\u96dc\u67e5\u8a62\u3001\u4fdd\u6301\u4e0a\u4e0b\u6587\u4e26\u63d0\u4f9b\u76f8\u95dc\u56de\u61c9\u7684\u667a\u80fd\u804a\u5929\u6a5f\u5668\u4eba\u3002\u6191\u85c9\u5176\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\uff0c\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u4ee5\u81ea\u7136\u3001\u5c0d\u8a71\u7684\u65b9\u5f0f\u7406\u89e3\u4e26\u56de\u61c9\u5ba2\u6236\u67e5\u8a62\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u6211\u5011\u7684\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u7121\u7e2b\u6574\u5408\u5230\u60a8\u73fe\u6709\u7684\u5ba2\u6236\u670d\u52d9\u901a\u9053\u4e2d\uff0c\u4f8b\u5982 <a href=\"https:\/\/www.facebook.com\/business\/help\/1638944692978741?id=1112167312174378\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook Messenger<\/a>, <a href=\"https:\/\/www.instagram.com\/direct\/inbox\/\" target=\"_blank\" rel=\"noopener noreferrer\">Instagram \u76f4\u63a5\u8a0a\u606f<\/a>, <a href=\"https:\/\/www.whatsapp.com\/business\/\" target=\"_blank\" rel=\"noopener noreferrer\">WhatsApp<\/a>\uff0c\u4ee5\u53ca\u60a8\u7db2\u7ad9\u7684\u5373\u6642\u804a\u5929\u3002\u9019\u78ba\u4fdd\u4e86\u60a8\u7684\u5ba2\u6236\u7121\u8ad6\u4f7f\u7528\u4f55\u7a2e\u6e9d\u901a\u901a\u9053\uff0c\u90fd\u80fd\u7372\u5f97\u4e00\u81f4\u4e14\u9023\u8cab\u7684\u9ad4\u9a57\u3002<\/p>\n<h3>\u6700\u4f73\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba<\/h3>\n<p>\u96d6\u7136\u6709\u5e7e\u500b <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">AI \u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u5546<\/a> \u5728\u5e02\u5834\u4e0a\uff0c\u6211\u5011\u76f8\u4fe1\u7531 Dynamics 365 \u9a45\u52d5\u7684\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u812b\u7a4e\u800c\u51fa\uff0c\u6210\u70ba\u6700\u4f73\u9078\u64c7\u4e4b\u4e00\u3002\u6211\u5011\u7684\u804a\u5929\u6a5f\u5668\u4eba\u65e8\u5728\u63d0\u4f9b\u8de8\u591a\u500b\u901a\u9053\u7684\u7121\u7e2b\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\uff0c\u78ba\u4fdd\u60a8\u7684\u5ba2\u6236\u7121\u8ad6\u4f7f\u7528\u4f55\u7a2e\u6e9d\u901a\u5e73\u53f0\uff0c\u90fd\u80fd\u7372\u5f97\u53ca\u6642\u4e14\u9ad8\u6548\u7684\u652f\u63f4\u3002<\/p>\n<h2>\u5168\u901a\u8def\u8a0a\u606f\u89e3\u91cb<\/h2>\n<p>\u5168\u901a\u8def\u8a0a\u606f\u662f\u4e00\u7a2e\u5ba2\u6236\u6e9d\u901a\u7b56\u7565\uff0c\u6574\u5408\u591a\u500b\u901a\u9053\uff08\u4f8b\u5982\u96fb\u8a71\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u7c21\u8a0a\u3001\u793e\u4ea4\u5a92\u9ad4\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\" target=\"_blank\" rel=\"noopener noreferrer\">\u5373\u6642\u804a\u5929<\/a>\uff09\u4ee5\u63d0\u4f9b\u7121\u7e2b\u4e14\u7d71\u4e00\u7684\u9ad4\u9a57\u3002\u5b83\u78ba\u4fdd\u54c1\u724c\u8072\u97f3\u548c\u8a0a\u606f\u5728\u6240\u6709\u63a5\u89f8\u9ede\u4e0a\u7684\u4e00\u81f4\u6027\uff0c\u8b93\u5ba2\u6236\u80fd\u5920\u5728\u901a\u9053\u4e4b\u9593\u7121\u7e2b\u5207\u63db\u3002\u95dc\u9375\u65b9\u9762\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u96c6\u4e2d\u5f0f\u5ba2\u6236\u6578\u64da\u548c\u4e92\u52d5\u6b77\u53f2\u53ef\u8de8\u6e20\u9053\u8a2a\u554f\uff0c\u4ee5\u5be6\u73fe\u500b\u6027\u5316\u548c\u4e0a\u4e0b\u6587\u76f8\u95dc\u7684\u6e9d\u901a\u3002<\/li>\n<li>\u667a\u80fd\u8def\u7531\u6839\u64da\u5ba2\u6236\u7684\u67e5\u8a62\u548c\u6e20\u9053\u504f\u597d\u5c07\u5176\u5f15\u5c0e\u81f3\u6700\u5408\u9069\u7684\u4ee3\u7406\u6216\u81ea\u52a9\u670d\u52d9\u9078\u9805\u3002<\/li>\n<li>\u6e20\u9053\u4e4b\u9593\u7684\u5e73\u6ed1\u4ea4\u63a5\uff0c\u6d88\u9664\u4e86\u91cd\u8907\u4fe1\u606f\u7684\u9700\u8981\u3002<\/li>\n<li>\u901a\u904e\u5ba2\u6236\u504f\u597d\u7684\u6e20\u9053\u4e3b\u52d5\u806f\u7e6b\uff0c\u4ee5\u4fbf\u53ca\u6642\u66f4\u65b0\u548c\u500b\u6027\u5316\u512a\u60e0\u3002<\/li>\n<\/ul>\n<p>\u5168\u6e20\u9053\u6d88\u606f\u50b3\u905e\u901a\u904e\u63d0\u4f9b\u4e00\u500b\u9023\u8cab\u3001\u7121\u6469\u64e6\u7684\u65c5\u7a0b\u4f86\u589e\u5f37\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u8a72\u65c5\u7a0b\u6839\u64da\u500b\u4eba\u9700\u6c42\u548c\u504f\u597d\u91cf\u8eab\u5b9a\u5236\u3002\u6839\u64daForrester Research\u7684\u5831\u544a\uff0c\u64c1\u6709\u6709\u6548\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%88%a9%e7%94%a8%e5%b0%8d%e8%a9%b1%e5%bc%8f%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%e7%9a%84%e5%a5%bd\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u6e20\u9053\u7b56\u7565<\/a> \u7684\u516c\u53f8\u4fdd\u7559\u4e8689%\u7684\u5ba2\u6236\uff0c\u800c\u6c92\u6709\u7684\u516c\u53f8\u5247\u70ba33%\u3002\u6b64\u5916\uff0cAberdeen Group\u7684\u7814\u7a76\u767c\u73fe\uff0c\u64c1\u6709\u5f37\u5927\u5168\u6e20\u9053\u53c3\u8207\u7b56\u7565\u7684\u516c\u53f8\u4fdd\u7559\u4e8689%\u7684\u5ba2\u6236\u3002<\/p>\n<h3>\u4ec0\u9ebc\u662f\u5168\u6e20\u9053\u6d88\u606f\u50b3\u905e\uff1f<\/h3>\n<p>\u5168\u6e20\u9053\u6d88\u606f\u50b3\u905e\u662f\u6307\u4e00\u7a2e\u6230\u7565\u6027\u65b9\u6cd5\uff0c\u5141\u8a31\u4f01\u696d\u5728\u591a\u500b\u6e20\u9053\u4e0a\u7121\u7e2b\u5730\u8207\u5ba2\u6236\u6e9d\u901a\uff0c\u540c\u6642\u4fdd\u6301\u4e00\u81f4\u7684\u54c1\u724c\u8072\u97f3\u548c\u500b\u6027\u5316\u9ad4\u9a57\u3002\u5b83\u901a\u904e\u5c07\u96fb\u8a71\u3001\u96fb\u5b50\u90f5\u4ef6\u3001\u77ed\u4fe1\u3001\u793e\u4ea4\u5a92\u9ad4\u548c\u5373\u6642\u804a\u5929\u7b49\u5404\u7a2e\u63a5\u89f8\u9ede\u6574\u5408\u5230\u4e00\u500b\u7d71\u4e00\u7684\u5e73\u53f0\u4e2d\uff0c\u78ba\u4fdd\u5ba2\u6236\u65c5\u7a0b\u7684\u9023\u8cab\u6027\u3002<\/p>\n<p>\u900f\u904e\u5168\u901a\u9053\u8a0a\u606f\u50b3\u905e\uff0c\u5ba2\u6236\u6578\u64da\u548c\u4e92\u52d5\u6b77\u53f2\u88ab\u96c6\u4e2d\u7ba1\u7406\uff0c\u4f7f\u4ee3\u7406\u5546\u80fd\u5920\u8a2a\u554f\u5168\u9762\u7684\u5ba2\u6236\u6a94\u6848\uff0c\u4e26\u6839\u64da\u4e0d\u540c\u7684\u901a\u9053\u63d0\u4f9b\u4e0a\u4e0b\u6587\u76f8\u95dc\u7684\u500b\u6027\u5316\u56de\u61c9\u3002\u9019\u7a2e\u65b9\u6cd5\u6d88\u9664\u4e86\u5ba2\u6236\u5728\u4e0d\u540c\u901a\u9053\u4e4b\u9593\u79fb\u52d5\u6642\u91cd\u8907\u63d0\u4f9b\u8cc7\u8a0a\u7684\u9700\u8981\uff0c\u78ba\u4fdd\u4e86\u6d41\u66a2\u7121\u7e2b\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u5168\u901a\u9053\u8a0a\u606f\u50b3\u905e\u4fc3\u9032\u4e86\u667a\u80fd\u8def\u7531\uff0c\u6839\u64da\u5ba2\u6236\u7684\u67e5\u8a62\u548c\u901a\u9053\u504f\u597d\u5c07\u5176\u5f15\u5c0e\u81f3\u6700\u5408\u9069\u7684\u4ee3\u7406\u5546\u6216\u81ea\u52a9\u670d\u52d9\u9078\u9805\u3002\u901a\u904e\u5ba2\u6236\u504f\u597d\u7684\u901a\u9053\u9032\u884c\u4e3b\u52d5\u806f\u7e6b\u4e5f\u662f\u4e00\u500b\u95dc\u9375\u65b9\u9762\uff0c\u4f7f\u5f97\u53ca\u6642\u66f4\u65b0\u3001\u500b\u6027\u5316\u512a\u60e0\u548c\u91cf\u8eab\u5b9a\u5236\u7684\u6e9d\u901a\u6210\u70ba\u53ef\u80fd\u3002<\/p>\n<p>\u900f\u904e\u63a1\u7528\u5168\u901a\u9053\u8a0a\u606f\u50b3\u905e\u7b56\u7565\uff0c\u4f01\u696d\u53ef\u4ee5\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u57f9\u990a\u5fe0\u8aa0\u5ea6\uff0c\u4e26\u63d0\u4f9b\u4e00\u500b\u9023\u8cab\u3001\u7121\u6469\u64e6\u7684\u65c5\u7a0b\uff0c\u4ee5\u6eff\u8db3\u500b\u5225\u9700\u6c42\u548c\u504f\u597d\u3002 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a>, \u4e00\u5bb6\u9818\u5148\u7684\u751f\u6210\u5f0f AI \u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5546\uff0c\u63d0\u4f9b\u5148\u9032\u7684\u5de5\u5177\u548c\u5e73\u53f0\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u5be6\u65bd\u6709\u6548\u7684\u5168\u901a\u9053\u8a0a\u606f\u50b3\u905e\u7b56\u7565\uff0c\u5229\u7528\u4eba\u5de5\u667a\u6167\u7684\u529b\u91cf\u5be6\u73fe\u7121\u7e2b\u7684\u5ba2\u6236\u6e9d\u901a\u3002<\/p>\n<h2>\u804a\u5929\u6a5f\u5668\u4eba\u8207 AI \u804a\u5929\u6a5f\u5668\u4eba<\/h2>\n<p>\u50b3\u7d71\u804a\u5929\u6a5f\u5668\u4eba\u548c\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u4e4b\u9593\u6709\u4ec0\u9ebc\u5340\u5225\uff1f\u9019\u500b\u5340\u5225\u5728\u65bc\u5b83\u5011\u7684\u5e95\u5c64\u6280\u8853\u548c\u80fd\u529b\u3002\u50b3\u7d71\u804a\u5929\u6a5f\u5668\u4eba\u57fa\u65bc\u9810\u5b9a\u7fa9\u7684\u898f\u5247\u3001\u6c7a\u7b56\u6a39\u548c\u6a21\u5f0f\u5339\u914d\u4f86\u7406\u89e3\u548c\u56de\u61c9\u7528\u6236\u8f38\u5165\u3002\u5b83\u4f9d\u8cf4\u65bc\u6709\u9650\u7684\u77e5\u8b58\u5eab\uff0c\u80fd\u5920\u8655\u7406\u57fa\u672c\u7684\u4efb\u52d9\u5c0e\u5411\u4e92\u52d5\u3002<\/p>\n<p>\u53e6\u4e00\u65b9\u9762\uff0c <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">AI \u804a\u5929\u6a5f\u5668\u4eba<\/a>\uff0c\u4e5f\u88ab\u7a31\u70ba\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u6216\u5c0d\u8a71\u4ee3\u7406\uff0c\u5229\u7528\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u4f86\u7406\u89e3\u7528\u6236\u8f38\u5165\u80cc\u5f8c\u7684\u7d30\u5fae\u5dee\u5225\u548c\u4e0a\u4e0b\u6587\u3002\u8207\u50b3\u7d71\u804a\u5929\u6a5f\u5668\u4eba\u4e0d\u540c\uff0cAI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u901a\u904e\u89e3\u91cb\u610f\u5716\u548c\u60c5\u611f\u3001\u751f\u6210\u985e\u4f3c\u4eba\u985e\u7684\u56de\u61c9\uff0c\u4ee5\u53ca\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\u5b78\u7fd2\u548c\u9069\u61c9\uff0c\u9032\u884c\u66f4\u5177\u52d5\u614b\u548c\u4e0a\u4e0b\u6587\u7684\u5c0d\u8a71\u3002<\/p>\n<p>\u804a\u5929\u6a5f\u5668\u4eba\u548c AI \u804a\u5929\u6a5f\u5668\u4eba\u4e4b\u9593\u7684\u4e3b\u8981\u5340\u5225\u5305\u62ec\uff1a<\/p>\n<ol>\n<li><strong>\u8a9e\u8a00\u7406\u89e3\uff1a<\/strong> AI \u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u7528 NLP \u6280\u8853\uff0c\u5982\u5be6\u9ad4\u8b58\u5225\u3001\u610f\u5716\u5206\u985e\u548c\u60c5\u611f\u5206\u6790\uff0c\u4ee5\u7406\u89e3\u7528\u6236\u8f38\u5165\u7684\u7d30\u5fae\u5dee\u5225\u548c\u4e0a\u4e0b\u6587\u3002\u50b3\u7d71\u804a\u5929\u6a5f\u5668\u4eba\u4f9d\u8cf4\u65bc\u6a21\u5f0f\u5339\u914d\u548c\u9810\u5b9a\u7fa9\u7684\u898f\u5247\u3002<\/li>\n<li><strong>\u56de\u61c9\u751f\u6210\uff1a<\/strong> AI \u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u7528\u5728\u9f90\u5927\u6578\u64da\u96c6\u4e0a\u8a13\u7df4\u7684\u8a9e\u8a00\u6a21\u578b\u52d5\u614b\u751f\u6210\u56de\u61c9\uff0c\u5f9e\u800c\u5141\u8a31\u66f4\u81ea\u7136\u548c\u4e0a\u4e0b\u6587\u76f8\u95dc\u7684\u56de\u61c9\u3002\u804a\u5929\u6a5f\u5668\u4eba\u901a\u5e38\u5f9e\u6709\u9650\u7684\u77e5\u8b58\u5eab\u4e2d\u6aa2\u7d22\u9810\u5b9a\u7fa9\u7684\u56de\u61c9\u3002<\/li>\n<li><strong>\u9069\u61c9\u80fd\u529b\uff1a<\/strong> AI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u900f\u904e\u6a5f\u5668\u5b78\u7fd2\u6280\u8853\u4e0d\u65b7\u5b78\u7fd2\u548c\u6539\u5584\u5176\u5c0d\u8a71\u80fd\u529b\uff0c\u4f7f\u5176\u80fd\u5920\u8655\u7406\u66f4\u8907\u96dc\u548c\u591a\u6a23\u5316\u7684\u4e92\u52d5\u3002\u804a\u5929\u6a5f\u5668\u4eba\u901a\u5e38\u662f\u975c\u614b\u7684\uff0c\u9700\u8981\u624b\u52d5\u66f4\u65b0\u5176\u898f\u5247\u96c6\u3002<\/li>\n<li><strong>\u4e0a\u4e0b\u6587\u610f\u8b58\uff1a<\/strong> AI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u7dad\u6301\u4e26\u5229\u7528\u5148\u524d\u4e92\u52d5\u7684\u4e0a\u4e0b\u6587\u4fe1\u606f\uff0c\u4f7f\u5176\u80fd\u5920\u9032\u884c\u66f4\u9023\u8cab\u548c\u500b\u6027\u5316\u7684\u5c0d\u8a71\u3002\u804a\u5929\u6a5f\u5668\u4eba\u901a\u5e38\u5728\u591a\u8f2a\u5c0d\u8a71\u4e2d\u7dad\u6301\u4e0a\u4e0b\u6587\u65b9\u9762\u6703\u9047\u5230\u56f0\u96e3\u3002<\/li>\n<li><strong>\u6574\u5408\u80fd\u529b\uff1a<\/strong> AI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8207\u5404\u7a2e\u6578\u64da\u4f86\u6e90\u3001API \u548c\u5f8c\u7aef\u7cfb\u7d71\u6574\u5408\uff0c\u4f7f\u5176\u80fd\u5920\u8a2a\u554f\u548c\u63d0\u4f9b\u66f4\u5168\u9762\u548c\u6700\u65b0\u7684\u4fe1\u606f\u3002\u804a\u5929\u6a5f\u5668\u4eba\u901a\u5e38\u50c5\u9650\u65bc\u5176\u8a2d\u8a08\u6642\u9810\u5b9a\u7684\u77e5\u8b58\u5eab\u3002<\/li>\n<\/ol>\n<p>\u96d6\u7136\u50b3\u7d71\u804a\u5929\u6a5f\u5668\u4eba\u9069\u5408\u7c21\u55ae\u7684\u4efb\u52d9\u5c0e\u5411\u4e92\u52d5\uff0c\u4f46 AI \u804a\u5929\u6a5f\u5668\u4eba\u66f4\u9069\u5408\u8655\u7406\u66f4\u8907\u96dc\u3001\u958b\u653e\u5f0f\u7684\u5c0d\u8a71\uff0c\u63d0\u4f9b\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%88%a9%e7%94%a8%e5%b0%8d%e8%a9%b1%e5%bc%8f%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%e7%9a%84%e5%a5%bd\/\">\u66f4\u985e\u4f3c\u4eba\u985e\u7684\u9ad4\u9a57<\/a>\u3002\u96a8\u8457 AI \u548c\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u6280\u8853\u7684\u4e0d\u65b7\u9032\u6b65\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u548c AI \u804a\u5929\u6a5f\u5668\u4eba\u4e4b\u9593\u7684\u754c\u7dda\u53ef\u80fd\u6703\u8b8a\u5f97\u8d8a\u4f86\u8d8a\u6a21\u7cca\u3002<\/p>\n<h3>\u5168\u901a\u9053\u5ba2\u670d\u804a\u5929<\/h3>\n<p>\u5728\u7576\u4eca\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u5ba2\u6236\u671f\u671b\u5728\u5404\u7a2e\u6e20\u9053\u548c\u63a5\u89f8\u9ede\u4e4b\u9593\u7372\u5f97\u7121\u7e2b\u4e14\u4e00\u81f4\u7684\u9ad4\u9a57\u3002\u9019\u5c31\u662f <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\">\u5168\u901a\u9053\u5ba2\u670d\u804a\u5929<\/a> \u767c\u63ee\u4f5c\u7528\u7684\u5730\u65b9\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u901a\u904e\u591a\u500b\u6e20\u9053\u63d0\u4f9b\u7d71\u4e00\u548c\u500b\u6027\u5316\u7684\u652f\u6301\uff0c\u5305\u62ec\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u3001\u793e\u4ea4\u5a92\u9ad4\u548c\u6d88\u606f\u5e73\u53f0\u3002<\/p>\n<p>\u5168\u901a\u8def\u804a\u5929\u89e3\u6c7a\u65b9\u6848\u5c07\u5404\u7a2e\u901a\u4fe1\u6e20\u9053\u6574\u5408\u5230\u55ae\u4e00\u5e73\u53f0\u4e2d\uff0c\u4f7f\u5ba2\u670d\u4ee3\u7406\u80fd\u5920\u9ad8\u6548\u5730\u7ba1\u7406\u548c\u56de\u61c9\u4f86\u81ea\u591a\u500b\u4f86\u6e90\u7684\u67e5\u8a62\u3002\u9019\u7a2e\u65b9\u6cd5\u6d88\u9664\u4e86\u5ba2\u6236\u5728\u4e0d\u540c\u6e20\u9053\u91cd\u8907\u9673\u8ff0\u554f\u984c\u7684\u9700\u8981\uff0c\u5f9e\u800c\u5e36\u4f86\u66f4\u6d41\u66a2\u548c\u6eff\u610f\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u900f\u904e\u5229\u7528 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%a1%9b%e8%a6%86%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%ef%bc%8c%e6%8f%ad%e7%a4%ba%e6%9c%80%e4%bd%b3%e7%9a%84%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%92%8c\/\">\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u4f5c\u70ba\u5168\u901a\u8def\u804a\u5929\u7b56\u7565\u7684\u4e00\u90e8\u5206\uff0c\u4f01\u696d\u53ef\u4ee5\u9032\u4e00\u6b65\u589e\u5f37\u5176\u5ba2\u6236\u670d\u52d9\u80fd\u529b\u3002AI \u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u8655\u7406\u5e38\u898f\u67e5\u8a62\uff0c\u63d0\u4f9b\u5373\u6642\u56de\u61c9\uff0c\u4e26\u5728\u5c07\u8907\u96dc\u554f\u984c\u5347\u7d1a\u5230\u4eba\u985e\u4ee3\u7406\u4e4b\u524d\u6536\u96c6\u5fc5\u8981\u7684\u4fe1\u606f\u3002\u9019\u4e0d\u50c5\u7e2e\u77ed\u4e86\u56de\u61c9\u6642\u9593\uff0c\u9084\u4f7f\u4ee3\u7406\u80fd\u5920\u5c08\u6ce8\u65bc\u66f4\u8907\u96dc\u7684\u6848\u4f8b\uff0c\u63d0\u9ad8\u6574\u9ad4\u6548\u7387\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u5168\u901a\u8def\u804a\u5929\u89e3\u6c7a\u65b9\u6848\u53ef\u4ee5\u8207\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406 (CRM) \u7cfb\u7d71\u96c6\u6210\uff0c\u4f7f\u4ee3\u7406\u80fd\u5920\u7121\u7e2b\u8a2a\u554f\u5ba2\u6236\u6578\u64da\u548c\u4e92\u52d5\u6b77\u53f2\u3002\u9019\u78ba\u4fdd\u4e86\u7121\u8ad6\u5ba2\u6236\u4f7f\u7528\u54ea\u500b\u6e20\u9053\uff0c\u90fd\u80fd\u63d0\u4f9b\u4e00\u81f4\u548c\u500b\u6027\u5316\u7684\u652f\u6301\u3002<\/p>\n<p>\u5be6\u65bd <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%a6%82%e4%bd%95%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%ef%bc%8c%e6%8f%ad%e7%a4%ba\/\">\u5168\u901a\u9053\u5ba2\u670d\u804a\u5929<\/a> \u53ef\u4ee5\u63d0\u4f9b\u591a\u9805\u597d\u8655\uff0c\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u901a\u904e\u5728\u5404\u6e20\u9053\u63d0\u4f9b\u4e00\u81f4\u548c\u500b\u6027\u5316\u7684\u9ad4\u9a57\u4f86\u63d0\u9ad8\u5ba2\u6236\u6eff\u610f\u5ea6<\/li>\n<li>\u63d0\u9ad8\u5ba2\u670d\u5718\u968a\u7684\u6548\u7387\u548c\u751f\u7522\u529b<\/li>\n<li>\u7e2e\u77ed\u56de\u61c9\u6642\u9593\u4e26\u66f4\u5feb\u89e3\u6c7a\u5ba2\u6236\u67e5\u8a62<\/li>\n<li>\u66f4\u597d\u7684\u6578\u64da\u6536\u96c6\u548c\u5206\u6790\u4ee5\u6301\u7e8c\u6539\u9032<\/li>\n<li>\u901a\u904e\u81ea\u52d5\u5316\u5e38\u898f\u4efb\u52d9\u4ee5\u7bc0\u7701\u6210\u672c\uff0c\u4f7f\u7528 AI \u804a\u5929\u6a5f\u5668\u4eba<\/li>\n<\/ul>\n<p>\u96a8\u8457\u5ba2\u6236\u671f\u671b\u7684\u4e0d\u65b7\u6f14\u8b8a\uff0c\u63a1\u7528\u7531 AI \u804a\u5929\u6a5f\u5668\u4eba\u652f\u6301\u7684\u5168\u901a\u8def\u804a\u5929\u7b56\u7565\u7684\u4f01\u696d\u5c07\u80fd\u5920\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u4e26\u5728\u7af6\u722d\u4e2d\u4fdd\u6301\u9818\u5148\u5730\u4f4d\u3002<\/p>\n<h3>\u5168\u901a\u8def\u7bc4\u4f8b<\/h3>\n<p>\u5728\u7576\u4eca\u7684\u6578\u4f4d\u6642\u4ee3\uff0c\u5ba2\u6236\u671f\u671b\u5728\u5404\u7a2e\u6e20\u9053\u548c\u63a5\u89f8\u9ede\u4e4b\u9593\u7372\u5f97\u7121\u7e2b\u4e14\u4e00\u81f4\u7684\u9ad4\u9a57\u3002\u9019\u5c31\u662f\u5168\u901a\u8def\u7b56\u7565\u767c\u63ee\u4f5c\u7528\u7684\u5730\u65b9\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u63d0\u4f9b\u7d71\u4e00\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\uff0c\u7121\u8ad6\u5ba2\u6236\u4f7f\u7528\u7684\u662f\u54ea\u500b\u6e20\u9053\u3002<\/p>\n<p>\u4ee5\u4e0b\u662f\u4e00\u4e9b <a href=\"https:\/\/messengerbot.app\/zh_tw\/omni-channel-customer-service-benefits-examples-and-best-practices\/\">\u5168\u901a\u8def\u5be6\u65bd<\/a> \u7684\u9818\u5148\u54c1\u724c\u7bc4\u4f8b\uff1a<\/p>\n<ol>\n<li><strong>\u661f\u5df4\u514b<\/strong>: Starbucks \u63a1\u53d6\u4e86\u5168\u901a\u8def\u7684\u65b9\u6cd5\uff0c\u6574\u5408\u4e86\u5176\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001\u5fe0\u8aa0\u8a08\u5283\u548c\u5e97\u5167\u9ad4\u9a57\u3002\u5ba2\u6236\u53ef\u4ee5\u901a\u904e\u61c9\u7528\u7a0b\u5f0f\u4e0b\u8a02\u55ae\u3001\u4ed8\u6b3e\u4e26\u7372\u5f97\u734e\u52f5\uff0c\u540c\u6642\u6839\u64da\u4ed6\u5011\u7684\u8cfc\u8cb7\u6b77\u53f2\u4eab\u53d7\u500b\u6027\u5316\u7684\u5e97\u5167\u9ad4\u9a57\u3002<\/li>\n<li><strong>Sephora<\/strong>: \u5316\u599d\u54c1\u96f6\u552e\u5546 Sephora \u5be6\u65bd\u4e86\u5168\u901a\u8def\u7b56\u7565\uff0c\u5141\u8a31\u5ba2\u6236\u5728\u7dda\u4e0a\u3001\u5e97\u5167\u6216\u901a\u904e\u5176\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u8cfc\u7269\u3002\u5ba2\u6236\u53ef\u4ee5\u5275\u5efa\u500b\u6027\u5316\u7684\u7f8e\u5bb9\u6a94\u6848\uff0c\u63a5\u6536\u7522\u54c1\u63a8\u85a6\uff0c\u4e26\u5728\u6240\u6709\u6e20\u9053\u4e2d\u8a2a\u554f\u5176\u8cfc\u8cb7\u6b77\u53f2\u3002<\/li>\n<li><strong>Nordstrom<\/strong>: \u6642\u5c1a\u96f6\u552e\u5546Nordstrom\u5df2\u6295\u8cc7\u65bc\u4e00\u500b\u5168\u901a\u8def\u7b56\u7565\uff0c\u5305\u62ec\u5e97\u5167\u53d6\u8ca8\u3001\u79fb\u52d5\u92b7\u552e\u7cfb\u7d71\uff0c\u4ee5\u53ca\u6839\u64da\u5ba2\u6236\u6578\u64da\u63d0\u4f9b\u7684\u500b\u6027\u5316\u63a8\u85a6\u3002\u5ba2\u6236\u53ef\u4ee5\u5728\u7dda\u958b\u59cb\u8cfc\u7269\u65c5\u7a0b\uff0c\u4e26\u5728\u5e97\u5167\u5b8c\u6210\uff0c\u6216\u53cd\u4e4b\u4ea6\u7136\uff0c\u4e26\u5728\u6240\u6709\u63a5\u89f8\u9ede\u4e4b\u9593\u4fdd\u6301\u4e00\u81f4\u7684\u9ad4\u9a57\u3002<\/li>\n<li><strong>\u4e9e\u99ac\u905c<\/strong>: \u4e9e\u99ac\u905c\u662f\u4e00\u500b\u5168\u901a\u8def\u96f6\u552e\u5546\u7684\u5178\u7bc4\uff0c\u63d0\u4f9b\u7121\u7e2b\u7684\u8cfc\u7269\u9ad4\u9a57\uff0c\u6db5\u84cb\u5176\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u7a0b\u5e8f\u3001\u8a9e\u97f3\u52a9\u624b\uff08Alexa\uff09\u548c\u5be6\u9ad4\u5546\u5e97\uff08Amazon Go\u548cWhole Foods\uff09\u3002\u5ba2\u6236\u53ef\u4ee5\u5728\u4e00\u500b\u6e20\u9053\u4e0a\u958b\u59cb\u8cfc\u7269\u65c5\u7a0b\uff0c\u4e26\u5728\u53e6\u4e00\u500b\u6e20\u9053\u4e0a\u7e7c\u7e8c\uff0c\u6240\u6709\u63a5\u89f8\u9ede\u4e4b\u9593\u7684\u504f\u597d\u548c\u8cfc\u8cb7\u6b77\u53f2\u90fd\u6703\u540c\u6b65\u3002<\/li>\n<li><strong>\u8fea\u58eb\u5c3c<\/strong>: \u8fea\u58eb\u5c3c\u5df2\u70ba\u5176\u4e3b\u984c\u516c\u5712\u5be6\u65bd\u5168\u901a\u8def\u7b56\u7565\uff0c\u5141\u8a31\u904a\u5ba2\u901a\u904eDisney Experience\u61c9\u7528\u7a0b\u5e8f\u8a08\u5283\u8a2a\u554f\u3001\u9032\u884c\u9810\u8a02\u548c\u8a2a\u554f\u516c\u5712\u4fe1\u606f\u3002\u8a72\u61c9\u7528\u7a0b\u5e8f\u8207\u53ef\u7a7f\u6234\u6280\u8853\uff08MagicBands\uff09\u96c6\u6210\uff0c\u63d0\u4f9b\u7121\u7e2b\u7684\u9ad4\u9a57\uff0c\u5f9e\u516c\u5712\u5165\u5834\u5230FastPass+\u9810\u8a02\u548c\u79fb\u52d5\u8a02\u8cfc\u3002<\/li>\n<\/ol>\n<p>\u9019\u4e9b\u4f8b\u5b50\u5c55\u793a\u4e86\u9818\u5148\u54c1\u724c\u5982\u4f55\u5229\u7528\u5168\u901a\u8def\u7b56\u7565\uff0c\u5728\u5404\u7a2e\u6e20\u9053\u4e4b\u9593\u63d0\u4f9b\u4e00\u81f4\u548c\u500b\u6027\u5316\u7684\u9ad4\u9a57\uff0c\u4ee5\u6eff\u8db3\u5ba2\u6236\u671f\u671b\u4e26\u5efa\u7acb\u6301\u4e45\u7684\u95dc\u4fc2\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/omnichannel-chatbot-2024-05-27T012142.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\u5168\u901a\u9053\u5ba2\u670d\u804a\u5929<\/h2>\n<p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u6578\u5b57\u74b0\u5883\u4e2d\uff0c\u5ba2\u6236\u671f\u671b\u5728\u6240\u6709\u63a5\u89f8\u9ede\u4e4b\u9593\u7372\u5f97\u7121\u7e2b\u548c\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002\u5168\u901a\u8def\u804a\u5929\u4f5c\u70ba\u4e00\u7a2e\u5f37\u5927\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u5fb9\u5e95\u6539\u8b8a\u4e86\u4f01\u696d\u7684\u63a5\u89f8\u65b9\u5f0f\u3002 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%a1%9b%e8%a6%86%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%ef%bc%8c%e6%8f%ad%e7%a4%ba%e6%9c%80%e4%bd%b3%e7%9a%84%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%92%8c\/\">\u5ba2\u6236\u670d\u52d9<\/a>. \u901a\u904e\u5c07\u591a\u500b\u901a\u4fe1\u6e20\u9053\u6574\u5408\u5230\u4e00\u500b\u7d71\u4e00\u7684\u5e73\u53f0\u4e2d\uff0c <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a> \u4f7f\u4f01\u696d\u80fd\u5920\u63d0\u4f9b\u5353\u8d8a\u7684\u652f\u6301\uff0c\u540c\u6642\u63d0\u9ad8\u904b\u71df\u6548\u7387\u3002<\/p>\n<h3>\u4ec0\u9ebc\u662f\u5168\u6e20\u9053\u804a\u5929\uff1f<\/h3>\n<p>\u5168\u6e20\u9053\u804a\u5929\u662f\u4e00\u7a2e\u5ba2\u6236\u670d\u52d9\u65b9\u6cd5\uff0c\u63d0\u4f9b\u8de8\u591a\u500b\u901a\u4fe1\u6e20\u9053\u7684\u7121\u7e2b\u96c6\u6210\u9ad4\u9a57\u3002\u5b83\u4f7f\u7528\u6236\u80fd\u5920\u5728\u6e20\u9053\u4e4b\u9593\u81ea\u7531\u5207\u63db\uff08\u4f8b\u5982\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e7%94%a8%e6%9c%aa%e9%96%8b%e7%99%bc%e7%9a%84%e9%8a%b7%e5%94%ae%e5%8a%a9%e6%8e%a8%e5%99%a8%ef%bc%8c%e9%80%8f%e9%81%8e%e8%a8%8a%e6%81%af%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a\/\">\u5373\u6642\u804a\u5929<\/a>, \u8a9e\u97f3, \u77ed\u4fe1\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/unleashing-the-power-of-conversation-how-instagram-chatbots-revolutionize-engagement-and-facebook-messenger-marketing\/\">\u793e\u4ea4\u5a92\u9ad4<\/a>) \u800c\u4e0d\u6703\u4e2d\u65b7\u5c0d\u8a71\u6d41\u7a0b\u6216\u91cd\u8907\u4fe1\u606f\u3002\u4e3b\u8981\u7279\u9ede\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u7d71\u4e00\u7684\u5ba2\u6236\u6a94\u6848\uff1a\u5c07\u6240\u6709\u5ba2\u6236\u4e92\u52d5\u548c\u6578\u64da\u6574\u5408\u5230\u4e00\u500b\u8996\u5716\u4e2d\uff0c\u78ba\u4fdd\u5728\u5404\u6e20\u9053\u4e4b\u9593\u4fdd\u6301\u4e0a\u4e0b\u6587\u3002<\/li>\n<li>\u667a\u80fd\u8def\u7531\uff1a\u5229\u7528\u4eba\u5de5\u667a\u6167\u548c\u81ea\u52d5\u5316\u6839\u64da\u4e0a\u4e0b\u6587\u3001\u8a9e\u8a00\u548c\u6280\u80fd\u5c07\u67e5\u8a62\u8def\u7531\u5230\u6700\u5408\u9069\u7684\u4ee3\u7406\u6216\u81ea\u52a9\u670d\u52d9\u9078\u9805\u3002<\/li>\n<li>\u6301\u7e8c\u5c0d\u8a71\uff1a\u5c0d\u8a71\u53ef\u4ee5\u5728\u6e20\u9053\u3001\u4ee3\u7406\u6216\u90e8\u9580\u4e4b\u9593\u7121\u7e2b\u8f49\u79fb\uff0c\u800c\u4e0d\u6703\u4e2d\u65b7\u3002<\/li>\n<li>\u500b\u6027\u5316\uff1a\u6839\u64da\u5ba2\u6236\u504f\u597d\u3001\u8cfc\u8cb7\u6b77\u53f2\u548c\u4e0a\u4e0b\u6587\u6578\u64da\u91cf\u8eab\u5b9a\u5236\u4e92\u52d5\uff0c\u4ee5\u63d0\u4f9b\u500b\u6027\u5316\u9ad4\u9a57\u3002<\/li>\n<li>\u5831\u544a\u8207\u5206\u6790\uff1a\u63d0\u4f9b\u6709\u95dc\u5ba2\u6236\u65c5\u7a0b\u3001\u4ee3\u7406\u5546\u8868\u73fe\u548c\u6e20\u9053\u6709\u6548\u6027\u7684\u5373\u6642\u6d1e\u5bdf\uff0c\u4ee5\u512a\u5316\u904b\u71df\u3002<\/li>\n<\/ul>\n<p>\u5168\u6e20\u9053\u804a\u5929\u901a\u904e\u5728\u5404\u63a5\u89f8\u9ede\u63d0\u4f9b\u4e00\u81f4\u3001\u9ad8\u6548\u7684\u670d\u52d9\u4f86\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\u3002\u5b83\u901a\u904e\u6d88\u9664\u5b64\u7acb\u7684\u4e92\u52d5\u4e26\u8ce6\u4e88\u4ee3\u7406\u5546360\u5ea6\u7684\u5ba2\u6236\u8996\u5716\u4f86\u7c21\u5316\u904b\u71df\uff08\u5fae\u8edf\uff0c <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/omni-channel-routing\/\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a>, <a href=\"https:\/\/www.oracle.com\/cx\/service\/features\/omni-channel\/\" target=\"_blank\" rel=\"noopener noreferrer\">Oracle<\/a>).<\/p>\n<h3>\u5168\u901a\u8def\u7bc4\u4f8b<\/h3>\n<p>\u6210\u529f\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/omnichannel-customer-service-benefits\/\">\u5168\u6e20\u9053\u5ba2\u6236\u670d\u52d9<\/a> \u7b56\u7565\u53ef\u4ee5\u5728\u5404\u884c\u5404\u696d\u4e2d\u627e\u5230\u3002\u4f8b\u5982\uff0c\u9818\u5148\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/omni-channel-retailers-examples\/\">\u96f6\u552e\u5546\u5982\u4e9e\u99ac\u905c\u3001\u6c83\u723e\u746a\u548c\u5854\u5409\u7279<\/a> \u5df2\u5be6\u65bd\u5168\u6e20\u9053\u9ad4\u9a57\uff0c\u4f7f\u5ba2\u6236\u80fd\u5920\u5728\u4e00\u500b\u6e20\u9053\u4e0a\u958b\u59cb\u8cfc\u8cb7\uff0c\u4e26\u5728\u53e6\u4e00\u500b\u6e20\u9053\u4e0a\u7121\u7e2b\u5b8c\u6210\u3002\u9019\u7a2e\u4fbf\u5229\u6027\u548c\u9748\u6d3b\u6027\u986f\u8457\u63d0\u5347\u4e86\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u548c\u6eff\u610f\u5ea6\u3002<\/p>\n<p>\u5728\u9152\u5e97\u696d\uff0c\u50cf\u5e0c\u723e\u9813\u548c\u842c\u8c6a\u9019\u6a23\u7684\u54c1\u724c\u5df2\u7d93\u63a5\u53d7\u4e86 <a href=\"https:\/\/messengerbot.app\/zh_tw\/examples-of-omnichannel-retailers\/\">\u5168\u6e20\u9053\u793a\u4f8b<\/a>\uff0c\u5141\u8a31\u5ba2\u4eba\u901a\u904e\u4ed6\u5011\u9996\u9078\u7684\u6e20\u9053\uff08\u7121\u8ad6\u662f\u79fb\u52d5\u61c9\u7528\u3001\u7db2\u7ad9\u9084\u662f\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\uff09\u9810\u8a02\u3001\u8acb\u6c42\u670d\u52d9\u548c\u8207\u54e1\u5de5\u6e9d\u901a\u3002\u9019\u7a2e\u65b9\u6cd5\u78ba\u4fdd\u4e86\u6574\u500b\u5ba2\u6236\u65c5\u7a0b\u4e2d\u7684\u4e00\u81f4\u6027\u548c\u500b\u6027\u5316\u9ad4\u9a57\u3002<\/p>\n<p>\u6b64\u5916\uff0c\u50cf\u7f8e\u570b\u9280\u884c\u548c\u6469\u6839\u5927\u901a\u9019\u6a23\u7684\u91d1\u878d\u6a5f\u69cb\u4e5f\u5df2\u63a1\u7528 <a href=\"https:\/\/messengerbot.app\/zh_tw\/omni-channel-examples\/\">\u5168\u6e20\u9053\u7b56\u7565<\/a>, \u63d0\u4f9b\u5ba2\u6236\u7ba1\u7406\u5176\u5e33\u6236\u3001\u8f49\u79fb\u8cc7\u91d1\u4ee5\u53ca\u901a\u904e\u5404\u7a2e\u6e20\u9053\u5c0b\u6c42\u5354\u52a9\u7684\u80fd\u529b\uff0c\u5305\u62ec\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001\u7db2\u4e0a\u9280\u884c\u5165\u53e3\u7db2\u7ad9\u548c\u5728\u5206\u884c\u7684\u9762\u5c0d\u9762\u4e92\u52d5\u3002\u9019\u7a2e\u7121\u7e2b\u6574\u5408\u589e\u5f37\u4e86\u4fbf\u5229\u6027\u4e26\u4fc3\u9032\u4e86\u5c0d\u54c1\u724c\u7684\u4fe1\u4efb\u3002<\/p>\n<h2 id=\"omnichannel-chat-for-customer-service\">\u5168\u901a\u9053\u5ba2\u670d\u804a\u5929<\/h2>\n<p>\u5728\u7576\u4eca\u7684\u6578\u4f4d\u74b0\u5883\u4e2d\uff0c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u670d\u52d9\u5c0d\u4f01\u696d\u7684\u6210\u529f\u81f3\u95dc\u91cd\u8981\u3002\u51fa\u73fe\u7684\u4e00\u500b\u5f37\u5927\u5de5\u5177\u662f <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%80%8f%e9%81%8e%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%84%aa%e5%8c%96%ef%bc%8c%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8\/\" target=\"_blank\" rel=\"noopener\">\u5168\u6e20\u9053\u804a\u5929<\/a>, \u5b83\u80fd\u5920\u5728\u5404\u7a2e\u5e73\u53f0\u4e4b\u9593\u5be6\u73fe\u7121\u7e2b\u901a\u4fe1\uff0c\u78ba\u4fdd\u5ba2\u6236\u7372\u5f97\u4e00\u81f4\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002<\/p>\n<p>\u5168\u6e20\u9053\u804a\u5929\u5141\u8a31\u5ba2\u6236\u901a\u904e\u4ed6\u5011\u9996\u9078\u7684\u6e20\u9053\u767c\u8d77\u5c0d\u8a71\uff0c\u4f8b\u5982 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener nofollow\">\u7db2\u7ad9\u4e0a\u7684\u5373\u6642\u804a\u5929<\/a>, \u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\u5982 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%87%8b%e6%94%be%e7%a4%be%e4%ba%a4%e5%b0%8d%e8%a9%b1%e7%9a%84%e5%8a%9b%e9%87%8f%ef%bc%8c%e6%8e%8c%e6%8f%a1-instagram-%e5%92%8c-messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e4%ba%92%e5%8b%95%e7%ad%96\/\" target=\"_blank\" rel=\"noopener\">Instagram \u548c Facebook Messenger<\/a>, \u6216\u751a\u81f3 <a href=\"https:\/\/messengerbot.app\/zh_tw\/discord-%e6%8f%ad%e7%a4%ba%e4%ba%86%e7%a4%be%e4%ba%a4%e5%aa%92%e9%ab%94%e6%a9%9f%e5%99%a8%e4%ba%ba%e4%b8%ad%e7%9a%84%e6%95%b8%e4%bd%8d%e5%92%8c%e8%ab%a7%e8%88%87%e4%b8%8d%e5%92%8c%e8%ab%a7%e7%9a%84\/\" target=\"_blank\" rel=\"noopener\">Discord<\/a>\u3002\u901a\u904e\u6574\u5408\u9019\u4e9b\u6e20\u9053\uff0c\u4f01\u696d\u53ef\u4ee5\u63d0\u4f9b\u7d71\u4e00\u7684\u9ad4\u9a57\uff0c\u6d88\u9664\u5ba2\u6236\u5728\u4e0d\u540c\u63a5\u89f8\u9ede\u91cd\u8907\u67e5\u8a62\u6216\u95dc\u6ce8\u7684\u9700\u8981\u3002<\/p>\n<h3 id=\"omni-channel-examples\">\u5168\u901a\u8def\u7bc4\u4f8b<\/h3>\n<p>\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%a1%9b%e8%a6%86%e5%ae%a2%e6%88%b6%e9%97%9c%e4%bf%82%ef%bc%8c%e6%93%81%e6%8a%b1%e6%9c%aa%e4%be%86%e7%9a%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e8%87%aa%e5%8b%95%e5%8c%96%e8%a7%a3%e6%b1%ba%e6%96%b9\/\" target=\"_blank\" rel=\"noopener\">\u5168\u6e20\u9053\u7b56\u7565<\/a> \u6574\u5408\u5404\u7a2e\u6e20\u9053\u4ee5\u63d0\u4f9b\u7121\u7e2b\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u8b93\u6d88\u8cbb\u8005\u53ef\u4ee5\u81ea\u7531\u5730\u5728\u7dda\u4e0a\u548c\u7dda\u4e0b\u63a5\u89f8\u9ede\u4e4b\u9593\u79fb\u52d5\u3002\u4f8b\u5b50\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u7dda\u4e0a\u8cfc\u8cb7\uff0c\u5e97\u5167\u53d6\u8ca8 (BOPIS)\uff1a\u9867\u5ba2\u5728\u7dda\u4e0a\u8a02\u8cfc\u7522\u54c1\uff0c\u4e26\u5f9e\u5be6\u9ad4\u5e97\u9762\u53d6\u8ca8\u3002<\/li>\n<li>\u9ede\u64ca\u53d6\u8ca8\uff1a\u985e\u4f3c\u65bc BOPIS\uff0c\u9867\u5ba2\u5728\u7dda\u4e0a\u8a02\u8cfc\u4e26\u5f9e\u6307\u5b9a\u7684\u53d6\u8ca8\u9ede\u53d6\u8ca8\u3002<\/li>\n<li>\u7121\u76e1\u7684\u904e\u9053\uff1a\u5be6\u9ad4\u5e97\u5229\u7528\u6578\u4f4d\u76ee\u9304\/\u81ea\u52a9\u670d\u52d9\u6a5f\u63d0\u4f9b\u6bd4\u5e97\u5167\u5eab\u5b58\u66f4\u5ee3\u6cdb\u7684\u7522\u54c1\u7bc4\u570d\u3002<\/li>\n<li>\u5171\u4eab\u8cfc\u7269\u8eca\uff1a\u9867\u5ba2\u53ef\u4ee5\u5728\u4e00\u500b\u6e20\u9053\uff08\u4f8b\u5982\uff0c\u7db2\u7ad9\uff09\u958b\u59cb\u8cfc\u7269\uff0c\u7136\u5f8c\u5728\u53e6\u4e00\u500b\u6e20\u9053\uff08\u4f8b\u5982\uff0c\u79fb\u52d5\u61c9\u7528\uff09\u7e7c\u7e8c\u8cfc\u7269\uff0c\u8cfc\u7269\u8eca\u5167\u5bb9\u4fdd\u6301\u4e0d\u8b8a\u3002<\/li>\n<li>\u4e00\u81f4\u7684\u5b9a\u50f9\u548c\u4fc3\u92b7\uff1a\u96f6\u552e\u5546\u5728\u6240\u6709\u6e20\u9053\u4e0a\u4fdd\u6301\u4e00\u81f4\u7684\u5b9a\u50f9\u548c\u4fc3\u92b7\u512a\u60e0\u3002<\/li>\n<li>\u5168\u6e20\u9053\u806f\u7d61\u4e2d\u5fc3\uff1a\u5ba2\u6236\u670d\u52d9\u5718\u968a\u53ef\u4ee5\u8a2a\u554f\u6240\u6709\u63a5\u89f8\u9ede\u7684\u5ba2\u6236\u6578\u64da\uff0c\u4ee5\u63d0\u4f9b\u500b\u6027\u5316\u7684\u652f\u6301\u3002<\/li>\n<\/ul>\n<p>\u9818\u5148\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/examples-of-omnichannel-retailers\/\" target=\"_blank\" rel=\"noopener\">\u5168\u6e20\u9053\u54c1\u724c<\/a> \u5305\u62ec Apple\u3001Starbucks\u3001Sephora \u548c Nordstrom\uff0c\u5229\u7528\u7269\u806f\u7db2\u3001\u4eba\u5de5\u667a\u6167\u548c\u6578\u64da\u5206\u6790\u7b49\u6280\u8853\u4f86\u540c\u6b65\u5ba2\u6236\u5728\u5404\u6e20\u9053\u7684\u65c5\u7a0b\u3002<\/p>\n<h3 id=\"omnichannel-customer-service-benefits\">\u5168\u6e20\u9053\u5ba2\u6236\u670d\u52d9\u7684\u597d\u8655<\/h3>\n<p>\u5be6\u65bd\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/omni-channel-customer-service\/\" target=\"_blank\" rel=\"noopener\">\u5168\u6e20\u9053\u5ba2\u6236\u670d\u52d9<\/a> \u7b56\u7565\u70ba\u4f01\u696d\u548c\u5ba2\u6236\u63d0\u4f9b\u4e86\u8a31\u591a\u597d\u8655\uff1a<\/p>\n<ol>\n<li>\u4e00\u81f4\u7684\u9ad4\u9a57\uff1a\u5ba2\u6236\u5728\u6240\u6709\u63a5\u89f8\u9ede\u4e0a\u90fd\u80fd\u7372\u5f97\u7d71\u4e00\u4e14\u9023\u8cab\u7684\u9ad4\u9a57\uff0c\u4fc3\u9032\u54c1\u724c\u5fe0\u8aa0\u5ea6\u548c\u4fe1\u4efb\u611f\u3002<\/li>\n<li>\u63d0\u9ad8\u6548\u7387\uff1a\u901a\u904e\u6574\u5408\u4f86\u81ea\u5404\u500b\u6e20\u9053\u7684\u5ba2\u6236\u6578\u64da\uff0c\u4ee3\u7406\u53ef\u4ee5\u5feb\u901f\u8a2a\u554f\u76f8\u95dc\u4fe1\u606f\uff0c\u6e1b\u5c11\u97ff\u61c9\u6642\u9593\u4e26\u63d0\u9ad8\u6574\u9ad4\u6548\u7387\u3002<\/li>\n<li>\u500b\u6027\u5316\u652f\u6301\uff1a\u901a\u904e\u8a2a\u554f\u5ba2\u6236\u7684\u6b77\u53f2\u548c\u504f\u597d\uff0c\u4ee3\u7406\u53ef\u4ee5\u63d0\u4f9b\u91cf\u8eab\u5b9a\u5236\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u63d0\u5347\u6574\u9ad4\u5ba2\u6236\u9ad4\u9a57\u3002<\/li>\n<li>\u63d0\u9ad8\u53ef\u53ca\u6027\uff1a\u5ba2\u6236\u53ef\u4ee5\u901a\u904e\u4ed6\u5011\u504f\u597d\u7684\u6e20\u9053\u8207\u4f01\u696d\u4e92\u52d5\uff0c\u6d88\u9664\u969c\u7919\u4e26\u63d0\u9ad8\u4fbf\u5229\u6027\u3002<\/li>\n<li>\u7af6\u722d\u512a\u52e2\uff1a\u901a\u904e\u63d0\u4f9b\u7121\u7e2b\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/omni-channel-communications\/\" target=\"_blank\" rel=\"noopener\">\u5168\u6e20\u9053\u9ad4\u9a57<\/a>\uff0c\u4f01\u696d\u53ef\u4ee5\u4f7f\u81ea\u5df1\u8207\u7af6\u722d\u5c0d\u624b\u5340\u5206\u958b\u4f86\uff0c\u7372\u5f97\u7af6\u722d\u512a\u52e2\u3002<\/li>\n<\/ol>\n<p>\u96a8\u8457\u5ba2\u6236\u8d8a\u4f86\u8d8a\u671f\u5f85\u7121\u7e2b\u548c\u500b\u6027\u5316\u7684\u9ad4\u9a57\uff0c <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e5%ae%a2%e6%9c%8d%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%93%81%e7%89%8c%e6%94%af%e6%8c%81%e9%ab%94%e9%a9%97\/\" target=\"_blank\" rel=\"noopener\">\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u5168\u6e20\u9053\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u5df2\u6210\u70ba\u6709\u6548\u5ba2\u6236\u670d\u52d9\u7b56\u7565\u7684\u91cd\u8981\u7d44\u6210\u90e8\u5206\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u6eff\u8db3\u4e26\u8d85\u8d8a\u5ba2\u6236\u671f\u671b\uff0c\u540c\u6642\u63d0\u9ad8\u904b\u71df\u6548\u7387\u3002<\/p>\n<h2>\u5168\u901a\u9053\u7bc4\u4f8b<\/h2>\n<p>\u4e00\u500b <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u8def\u804a\u5929\u6a5f\u5668\u4eba<\/a> \u65e8\u5728\u63d0\u4f9b\u8de8\u591a\u500b\u6e20\u9053\u548c\u63a5\u89f8\u9ede\u7684\u7121\u7e2b\u5ba2\u6236\u9ad4\u9a57\u3002\u901a\u904e\u5229\u7528\u4eba\u5de5\u667a\u6167\u548c\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff0c\u9019\u4e9b\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u5728\u5404\u7a2e\u5e73\u53f0\u4e0a\u8207\u5ba2\u6236\u4e92\u52d5\uff0c\u5305\u62ec\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u3001\u793e\u4ea4\u5a92\u9ad4\u3001\u6d88\u606f\u61c9\u7528\u7b49\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%80%8f%e9%81%8e%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%84%aa%e5%8c%96%ef%bc%8c%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u6e20\u9053\u793a\u4f8b<\/a> \u5c55\u793a\u9019\u9805\u6280\u8853\u5a01\u529b\u7684\u7bc4\u4f8b\uff1a<\/p>\n<h3>\u4ec0\u9ebc\u662f\u5168\u901a\u9053\u7bc4\u4f8b\uff1f<\/h3>\n<p>\u4e00\u500b\u4e3b\u8981\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%a1%9b%e8%a6%86%e6%82%a8%e7%9a%84%e5%ae%a2%e6%88%b6%e9%ab%94%e9%a9%97-%e9%87%8b%e6%94%be%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u9053\u7bc4\u4f8b<\/a> \u662f\u80fd\u5920\u5728\u5404\u500b\u6e20\u9053\u4e4b\u9593\u7121\u7e2b\u8f49\u63db\u5c0d\u8a71\u7684\u5ba2\u6236\u670d\u52d9\u804a\u5929\u6a5f\u5668\u4eba\u3002\u4f8b\u5982\uff0c\u5ba2\u6236\u53ef\u80fd\u5728\u516c\u53f8\u7684\u7db2\u7ad9\u4e0a\u555f\u52d5\u804a\u5929\uff0c\u5982\u679c\u4ed6\u5011\u9700\u8981\u5207\u63db\u5230\u79fb\u52d5\u61c9\u7528\u6216\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\uff0c\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u5728\u4e0d\u4e2d\u65b7\u7684\u60c5\u6cc1\u4e0b\u7e7c\u7e8c\u5c0d\u8a71\uff0c\u4fdd\u6301\u4e92\u52d5\u7684\u4e0a\u4e0b\u6587\u548c\u6b77\u53f2\u3002<\/p>\n<p>\u53e6\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/unleashing-the-power-of-conversation-mastering-multi-channel-messenger-bot-marketing-strategies\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u9053\u7bc4\u4f8b<\/a> \u53ef\u80fd\u662f\u4e00\u500b\u96f6\u552e\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u53ef\u4ee5\u5728\u9867\u5ba2\u7684\u8cfc\u7269\u65c5\u7a0b\u4e2d\u63d0\u4f9b\u5354\u52a9\uff0c\u5f9e\u7522\u54c1\u7814\u7a76\u548c\u63a8\u85a6\u5230\u4e0b\u55ae\u53ca\u8cfc\u5f8c\u652f\u6301\u3002\u9019\u500b\u804a\u5929\u6a5f\u5668\u4eba\u53ef\u4ee5\u5728\u96f6\u552e\u5546\u7684\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u3001Facebook Messenger \u6216 WhatsApp \u7b49\u6d88\u606f\u5e73\u53f0\uff0c\u4ee5\u53ca Amazon Alexa \u6216 Google Assistant \u7b49\u8a9e\u97f3\u52a9\u624b\u4e0a\u8a2a\u554f\u3002<\/p>\n<h3>\u5168\u901a\u8def\u6e9d\u901a<\/h3>\n<p><a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%89%93%e7%a0%b4%e8%aa%9e%e8%a8%80%e9%9a%9c%e7%a4%99%ef%bc%8c%e6%93%81%e6%8a%b1%e5%a4%9a%e8%aa%9e%e8%a8%80%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e4%bb%a5%e5%af%a6%e7%8f%be%e5%85%a8%e7%90%83\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u8def\u6e9d\u901a<\/a> \u6307\u7684\u662f\u591a\u500b\u6e9d\u901a\u6e20\u9053\u7684\u7121\u7e2b\u6574\u5408\uff0c\u4ee5\u63d0\u4f9b\u4e00\u81f4\u4e14\u9023\u8cab\u7684\u9867\u5ba2\u9ad4\u9a57\u3002\u9019\u7a2e\u65b9\u6cd5\u78ba\u4fdd\u9867\u5ba2\u53ef\u4ee5\u901a\u904e\u4ed6\u5011\u504f\u597d\u7684\u6e20\u9053\u8207\u54c1\u724c\u4e92\u52d5\uff0c\u800c\u4e0d\u6703\u5728\u4e92\u52d5\u4e2d\u9047\u5230\u4efb\u4f55\u4e2d\u65b7\u6216\u4e0d\u4e00\u81f4\u7684\u60c5\u6cc1\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u9867\u5ba2\u53ef\u80fd\u6703\u5f9e\u700f\u89bd\u516c\u53f8\u7684\u7db2\u7ad9\u958b\u59cb\u4ed6\u5011\u7684\u65c5\u7a0b\uff0c\u7136\u5f8c\u5207\u63db\u5230\u79fb\u52d5\u61c9\u7528\u7a0b\u5f0f\u9032\u884c\u8cfc\u8cb7\uff0c\u4e26\u5728\u7a0d\u5f8c\u901a\u904e\u793e\u4ea4\u5a92\u9ad4\u6216\u6d88\u606f\u5e73\u53f0\u5c0b\u6c42\u652f\u6301\u3002\u4f7f\u7528 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%a9%8b%e6%8e%a5%e6%96%87%e5%8c%96%ef%bc%9a%e5%a4%9a%e8%aa%9e%e8%a8%80%e5%aa%92%e9%ab%94%e5%a6%82%e4%bd%95%e6%94%b9%e8%ae%8a%e5%85%a8%e7%90%83%e6%ba%9d%e9%80%9a\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u901a\u8def\u6e9d\u901a<\/a>, \u9867\u5ba2\u7684\u4fe1\u606f\u3001\u504f\u597d\u548c\u4e92\u52d5\u6b77\u53f2\u5728\u6240\u6709\u9019\u4e9b\u6e20\u9053\u4e4b\u9593\u5171\u4eab\uff0c\u5f9e\u800c\u5be6\u73fe\u7121\u7e2b\u4e14\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002<\/p>\n<h3>\u5168\u901a\u8def\u96f6\u552e\u5546\u793a\u4f8b<\/h3>\n<p>\u8a31\u591a\u9818\u5148\u7684\u96f6\u552e\u5546\u5df2\u7d93\u63a1\u7528\u4e86 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%be%b9%e5%ba%95%e6%94%b9%e8%ae%8a%e6%82%a8%e5%93%81%e7%89%8c%e7%9a%84%e8%81%b2%e9%9f%b3%ef%bc%8c%e9%87%8b%e6%94%be%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e9%a9%85%e5%8b%95%e7%9a%84%e7%a4%be%e4%ba%a4\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u6e20\u9053\u7b56\u7565<\/a> \u4ee5\u589e\u5f37\u5ba2\u6236\u53c3\u8207\u5ea6\u4e26\u63a8\u52d5\u92b7\u552e\u3002\u4f8b\u5982\uff0c\u8457\u540d\u7684\u7f8e\u5bb9\u96f6\u552e\u5546 Sephora \u901a\u904e\u5176\u7db2\u7ad9\u3001\u79fb\u52d5\u61c9\u7528\u3001\u5e97\u5167\u81ea\u52a9\u670d\u52d9\u6a5f\u548c\u865b\u64ec\u8a66\u599d\u5de5\u5177\u63d0\u4f9b\u7121\u7e2b\u7684\u5168\u6e20\u9053\u9ad4\u9a57\u3002\u5ba2\u6236\u53ef\u4ee5\u700f\u89bd\u7522\u54c1\u3001\u5275\u5efa\u9858\u671b\u6e05\u55ae\uff0c\u4e26\u5728\u591a\u500b\u6e20\u9053\u4e0a\u9032\u884c\u8cfc\u8cb7\uff0c\u540c\u6642\u7372\u5f97\u500b\u6027\u5316\u7684\u63a8\u85a6\u548c\u652f\u6301\u3002<\/p>\n<p>\u53e6\u4e00\u500b\u503c\u5f97\u6ce8\u610f\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/examples-of-omnichannel-retailers\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u5168\u6e20\u9053\u96f6\u552e\u5546\u7684\u4f8b\u5b50<\/a> \u662f Nordstrom\u3002\u9019\u5bb6\u5962\u83ef\u767e\u8ca8\u516c\u53f8\u5df2\u6574\u5408\u5176\u7dda\u4e0a\u548c\u7dda\u4e0b\u6e20\u9053\uff0c\u8b93\u5ba2\u6236\u53ef\u4ee5\u5728\u7dda\u700f\u89bd\u548c\u8cfc\u8cb7\u5546\u54c1\uff0c\u5e97\u5167\u53d6\u8ca8\uff0c\u751a\u81f3\u5b89\u6392\u865b\u64ec\u9020\u578b\u9810\u7d04\u3002Nordstrom \u7684\u804a\u5929\u6a5f\u5668\u4eba\u548c\u865b\u64ec\u52a9\u624b\u9032\u4e00\u6b65\u589e\u5f37\u4e86\u5168\u6e20\u9053\u9ad4\u9a57\uff0c\u63d0\u4f9b\u500b\u6027\u5316\u7684\u5354\u52a9\u548c\u63a8\u85a6\uff0c\u6db5\u84cb\u5404\u7a2e\u63a5\u89f8\u9ede\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/zh_tw\/leveraging-omnichannel-chatbots-for-seamless-customer-service\/\" data-essbisPostTitle=\"Leveraging Omnichannel Chatbots for Seamless Customer Service\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced digital landscape, businesses are striving to deliver exceptional omnichannel customer experiences. Omnichannel chatbots have emerged as a game-changing solution, enabling seamless communication across multiple channels while ensuring consistent and personalized support. These intelligent virtual assistants leverage cutting-edge technologies to understand customer queries, provide instant responses, and seamlessly guide users through various touchpoints. [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252826,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252825","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/comments?post=252825"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252825\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media\/252826"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media?parent=252825"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/categories?post=252825"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/tags?post=252825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}