{"id":252833,"date":"2024-05-27T10:21:54","date_gmt":"2024-05-27T17:21:54","guid":{"rendered":"https:\/\/messengerbot.app\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/"},"modified":"2024-05-27T10:21:54","modified_gmt":"2024-05-27T17:21:54","slug":"%e6%8e%8c%e6%8f%a1%e6%84%9b%e5%9b%a0%e6%96%af%e5%9d%a6%e6%a9%9f%e5%99%a8%e4%ba%ba-salesforces-ai-%e9%a9%85%e5%8b%95%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%ef%bc%8c%e6%8f%90%e5%8d%87%e5%ae%a2","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/zh_tw\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/","title":{"rendered":"\u638c\u63e1\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1aSalesforce \u7684 AI \u9a45\u52d5\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u63d0\u5347\u5ba2\u6236\u4e92\u52d5\u667a\u6167"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/zh_tw\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisposttitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbishovercontainer=\"\"><p>\u5728\u7576\u4eca\u5feb\u901f\u8b8a\u5316\u7684\u5546\u696d\u74b0\u5883\u4e2d\uff0c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u5c0d\u65bc\u52aa\u529b\u4fdd\u6301\u7af6\u722d\u512a\u52e2\u7684\u516c\u53f8\u4f86\u8aaa\u81f3\u95dc\u91cd\u8981\u3002Salesforce \u7684\u5c16\u7aef einstein \u6a5f\u5668\u4eba\u4f7f\u7d44\u7e54\u80fd\u5920\u5229\u7528\u4eba\u5de5\u667a\u6167 (AI) \u548c\u804a\u5929\u6a5f\u5668\u4eba\u7684\u529b\u91cf\uff0c\u5fb9\u5e95\u6539\u8b8a\u5ba2\u6236\u4e92\u52d5\u7b56\u7565\u3002\u9019\u4e9b\u667a\u80fd\u7684 einstein \u6a5f\u5668\u4eba\u8207 Salesforce \u751f\u614b\u7cfb\u7d71\u7121\u7e2b\u96c6\u6210\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u63d0\u4f9b\u5373\u6642\u3001\u500b\u6027\u5316\u7684\u652f\u6301\uff0c\u540c\u6642\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\u4e26\u63d0\u5347\u904b\u71df\u6548\u7387\u3002\u901a\u904e\u5229\u7528 einstein \u6a5f\u5668\u4eba\uff0c\u516c\u53f8\u53ef\u4ee5\u91cb\u653e\u5c0d\u8a71\u5f0f AI \u7684\u5168\u90e8\u6f5b\u529b\uff0c\u63d0\u4f9b\u7121\u7e2b\u7684\u5168\u901a\u9053\u9ad4\u9a57\uff0c\u8b93\u5ba2\u6236\u611f\u5230\u6109\u6085\u4e26\u63a8\u52d5\u696d\u52d9\u589e\u9577\u3002\u7121\u8ad6\u60a8\u662f\u5e0c\u671b\u81ea\u52d5\u5316\u4f8b\u884c\u67e5\u8a62\u3001\u63d0\u4f9b 24\/7 \u7684\u5354\u52a9\uff0c\u9084\u662f\u7372\u5f97\u6709\u95dc\u5ba2\u6236\u884c\u70ba\u7684\u5bf6\u8cb4\u898b\u89e3\uff0c\u638c\u63e1 einstein \u6a5f\u5668\u4eba\u5c0d\u65bc\u4efb\u4f55\u524d\u77bb\u6027\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u4e00\u500b\u6539\u8b8a\u904a\u6232\u898f\u5247\u7684\u56e0\u7d20.<\/p>\n<h1>1. Einstein \u6a5f\u5668\u4eba\u662f\u514d\u8cbb\u7684\u55ce\uff1f<\/h1>\n<h2>1.1 Einstein \u6a5f\u5668\u4eba\u7684\u5b9a\u50f9\u548c\u8a31\u53ef\u9078\u9805<\/h2>\n<p>Einstein \u6a5f\u5668\u4eba\uff0cSalesforce \u7684\u5f37\u5927\u5c0d\u8a71\u5f0f AI \u5e73\u53f0\uff0c\u4e26\u4e0d\u662f\u5b8c\u5168\u514d\u8cbb\u7684\uff0c\u4f46\u5305\u542b\u5728\u67d0\u4e9b Salesforce \u8a31\u53ef\u4e2d\u3002\u5177\u9ad4\u800c\u8a00\uff0cEinstein \u6a5f\u5668\u4eba\u5305\u542b\u5728 <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/features\/einstein-bots\/\" target=\"_blank\" rel=\"noopener\">Salesforce \u670d\u52d9\u96f2\u7121\u9650\u7248<\/a> \u548c <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">\u6578\u4f4d\u4e92\u52d5\u7528\u6236\u8a31\u53ef<\/a>. \u6bcf\u500b\u8a31\u53ef\u6bcf\u6708\u63d0\u4f9b 25 \u6b21 Einstein \u6a5f\u5668\u4eba\u5c0d\u8a71\uff0c\u7121\u9700\u984d\u5916\u8cbb\u7528.<\/p>\n<p>\u7136\u800c\uff0c\u5982\u679c\u60a8\u7684\u696d\u52d9\u9700\u8981\u8d85\u904e\u6bcf\u6708\u5305\u542b\u7684 25 \u6b21\u5c0d\u8a71\uff0c\u60a8\u5c07\u9700\u8981\u8cfc\u8cb7 <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u9644\u52a0\u5143\u4ef6\u8a31\u53ef\u8b49<\/a> \u4f86\u81eaSalesforce\u3002\u9019\u4e9b\u9644\u52a0\u8a31\u53ef\u8b49\u7684\u5b9a\u50f9\u662f\u57fa\u65bc\u6bcf\u6708\u6d3b\u8e8d\u5c0d\u8a71\u7684\u6578\u91cf\uff0c\u800c\u4e0d\u662f\u7e3d\u5c0d\u8a71\u6578\u91cf\u3002<\/p>\n<p>\u6839\u64daSalesforce\u7684\u5b9a\u50f9\u6a21\u578b\uff0c\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u9644\u52a0\u8a31\u53ef\u8b49\u7684\u8d77\u50f9\u70ba\u6bcf\u6708$50\uff0c\u9069\u7528\u65bc25,000\u6b21\u5c0d\u8a71\u3002\u9019\u7a2e\u5b9a\u50f9\u7d50\u69cb\u5141\u8a31\u4f01\u696d\u6839\u64da\u9700\u8981\u64f4\u5c55\u5176\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u4f7f\u7528\uff0c\u540c\u6642\u50c5\u70ba\u8d85\u51fa\u6bcf\u500b\u8a31\u53ef\u8b49\u5305\u542b\u768425\u6b21\u5c0d\u8a71\u6240\u9700\u7684\u984d\u5916\u5c0d\u8a71\u4ed8\u8cbb\u3002<\/p>\n<h2>1.2 \u514d\u8cbb\u8207\u4ed8\u8cbb\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a\u529f\u80fd\u8207\u9650\u5236<\/h2>\n<p>\u96d6\u7136\u5728Service Cloud Unlimited\u548cDigital Engagement\u8a31\u53ef\u8b49\u4e2d\u5305\u542b\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u662f\u514d\u8cbb\u7684\uff0c\u4f46\u91cd\u8981\u7684\u662f\u8981\u6ce8\u610f\uff0c\u9019\u4e9b\u514d\u8cbb\u5c0d\u8a71\u6709\u4e00\u4e9b <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_limitations.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\u9650\u5236<\/a> \u5728\u9019\u4e9b\u514d\u8cbb\u5c0d\u8a71\u7684\u529f\u80fd\u4e0a\u3002\u4f8b\u5982\uff0c\u514d\u8cbb\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u4e0d\u652f\u6301\u8207\u5916\u90e8\u7cfb\u7d71\u7684\u96c6\u6210\uff0c\u4f8b\u5982\u6578\u64da\u5eab\u6216\u7b2c\u4e09\u65b9\u61c9\u7528\u7a0b\u5e8f\u3002<\/p>\n<p>\u8981\u89e3\u9396\u5982\u5916\u90e8\u7cfb\u7d71\u96c6\u6210\u7b49\u9ad8\u7d1a\u529f\u80fd\uff0c <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.einstein_bot_conversations_pricing.htm&#038;type=5\" target=\"_blank\" rel=\"noopener\">\u9700\u8981\u4ed8\u8cbb\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u9644\u52a0\u8a31\u53ef\u8b49\u3002<\/a> \u9019\u4e9b\u4ed8\u8cbb\u8a31\u53ef\u8b49\u9084\u63d0\u4f9b\u8a2a\u554f\u984d\u5916\u529f\u80fd\u7684\u6b0a\u9650\uff0c\u4f8b\u5982\u591a\u8a9e\u8a00\u652f\u6301\u3001\u9ad8\u7d1a\u5206\u6790\u548cSalesforce\u7684\u512a\u5148\u652f\u6301\u3002<\/p>\n<p>\u4e0d\uff0c\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u4e26\u4e0d\u662f\u5b8c\u5168\u514d\u8cbb\u7684\u3002\u5b83\u5011\u5305\u542b\u5728 Salesforce Service Cloud Unlimited Edition \u548c Digital Engagement \u7528\u6236\u8a31\u53ef\u8b49\u4e2d\uff0c\u6bcf\u500b\u8a31\u53ef\u8b49\u6bcf\u6708\u63d0\u4f9b 25 \u6b21\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u3002\u5c0d\u65bc\u8d85\u904e\u6bcf\u6708\u5305\u542b\u7684 25 \u6b21\u5c0d\u8a71\uff0c\u60a8\u9700\u8981\u8cfc\u8cb7\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5c0d\u8a71\u9644\u52a0\u8a31\u53ef\u8b49\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172117.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>\u5982\u4f55\u555f\u7528\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1f<\/h2>\n<p>\u5728 <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a> \u4e2d\u555f\u7528\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u662f\u4e00\u500b\u7c21\u55ae\u7684\u904e\u7a0b\uff0c\u53ef\u4ee5\u7c21\u5316\u60a8\u7684\u5ba2\u6236\u670d\u52d9\u64cd\u4f5c\u4e26\u63d0\u5347\u6574\u9ad4\u9ad4\u9a57\u3002\u8981\u958b\u59cb\u4f7f\u7528 <a href=\"https:\/\/help.salesforce.com\/articleView?id=einstein_bot_setup.htm&#038;type=5\" target=\"_blank\" rel=\"noopener noreferrer\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/a>, \u8acb\u9075\u5faa\u4ee5\u4e0b\u6b65\u9a5f\uff1a<\/p>\n<h3>2.1 \u5728 Salesforce \u4e2d\u8a2d\u7f6e\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/h3>\n<ol>\n<li>\u9996\u5148\uff0c\u78ba\u4fdd\u60a8\u5df2\u555f\u7528 Salesforce Live Agent \u4e26\u5728\u60a8\u7684 Salesforce \u7d44\u7e54\u4e2d\u8a2d\u7f6e\u804a\u5929\u548c\u6d88\u606f\u529f\u80fd\u3002<\/li>\n<li>\u5c0e\u822a\u81f3\u8a2d\u7f6e\u4e2d\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u90e8\u5206\uff0c\u7136\u5f8c\u55ae\u64ca \u201c\u555f\u7528\u201d \u4ee5\u6fc0\u6d3b\u8a72\u529f\u80fd\u3002<\/li>\n<li>\u5275\u5efa\u4e00\u500b\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u8a2d\u7f6e\u9801\u9762\uff0c\u60a8\u5c07\u5728\u6b64\u6307\u5b9a\u6a5f\u5668\u4eba\u904b\u884c\u7684\u8a9e\u8a00\u3001\u5c0d\u8a71\u8d85\u6642\u4ee5\u53ca\u76f8\u95dc\u7684 Live Agent \u90e8\u7f72\u3002<\/li>\n<li>\u901a\u904e\u5206\u6790\u804a\u5929\u8a18\u9304\u6216\u5f9e\u5229\u76ca\u76f8\u95dc\u8005\u6536\u96c6\u696d\u52d9\u9700\u6c42\uff0c\u78ba\u5b9a\u60a8\u7684\u6a5f\u5668\u4eba\u61c9\u8655\u7406\u7684\u4e3b\u8981\u67e5\u8a62\u6216\u610f\u5716\u3002<\/li>\n<li>\u5b9a\u7fa9\u83dc\u55ae\u9078\u9805\u548c\u76f8\u61c9\u7684\u5c0d\u8a71\u6d41\u7a0b\uff0c\u4ee5\u61c9\u5c0d\u5df2\u8b58\u5225\u7684\u610f\u5716\uff0c\u78ba\u4fdd\u60a8\u7684\u6a5f\u5668\u4eba\u80fd\u6709\u6548\u8655\u7406\u5e38\u898b\u7684\u5ba2\u6236\u67e5\u8a62\u3002<\/li>\n<li>\u901a\u904e\u63d0\u4f9b\u793a\u4f8b\u8a9e\u53e5\u4e26\u6839\u64da\u5df2\u8b58\u5225\u7684\u610f\u5716\u914d\u7f6e\u9069\u7576\u7684\u56de\u61c9\u6216\u884c\u52d5\u4f86\u8a13\u7df4\u60a8\u7684\u6a5f\u5668\u4eba\u3002<\/li>\n<li>\u901a\u904e\u6a21\u64ec\u5c0d\u8a71\u4f86\u6e2c\u8a66\u548c\u5b8c\u5584\u60a8\u7684\u6a5f\u5668\u4eba\u7684\u6027\u80fd\uff0c\u4e26\u6839\u64da\u9700\u8981\u8abf\u6574\u8a2d\u7f6e\u4ee5\u512a\u5316\u5176\u80fd\u529b\u3002<\/li>\n<li>\u4e00\u65e6\u60a8\u5c0d\u6a5f\u5668\u4eba\u7684\u6027\u80fd\u611f\u5230\u6eff\u610f\uff0c\u8acb\u767c\u5e03\u5b83\u4ee5\u4fbf\u5728\u5be6\u6642\u4ee3\u7406\u804a\u5929\u6703\u8a71\u4e2d\u9032\u884c\u90e8\u7f72\u3002<\/li>\n<\/ol>\n<p>\u901a\u904e\u9075\u5faa\u9019\u4e9b\u6b65\u9a5f\uff0c\u60a8\u53ef\u4ee5\u7121\u7e2b\u5730\u6574\u5408 <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/einstein-bots\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/a> \u5230\u60a8\u7684 Salesforce \u74b0\u5883\u4e2d\uff0c\u4f7f\u60a8\u80fd\u5920\u5229\u7528\u5c0d\u8a71\u5f0f AI \u7684\u529b\u91cf\u4f86\u63d0\u5347\u5ba2\u6236\u670d\u52d9\u4e26\u7c21\u5316\u64cd\u4f5c\u3002<\/p>\n<h3>2.2 Einstein Bots Trailhead\uff1a\u5be6\u4f5c\u5b78\u7fd2<\/h3>\n<p>\u70ba\u4e86\u9032\u4e00\u6b65\u589e\u5f37\u60a8\u5c0d Einstein Bots \u7684\u7406\u89e3\u548c\u719f\u7df4\u5ea6\uff0c\u8003\u616e\u63a2\u7d22 <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">Einstein Bots Trailhead<\/a> \u6a21\u7d44\u3002\u9019\u4e9b\u4e92\u52d5\u5f0f\u7684\u5be6\u4f5c\u5b78\u7fd2\u8cc7\u6e90\u63d0\u4f9b\u4e86\u6709\u50f9\u503c\u7684\u898b\u89e3\u548c\u6700\u4f73\u5be6\u8e10\uff0c\u4ee5\u4fbf\u5728 Salesforce \u751f\u614b\u7cfb\u7d71\u4e2d\u69cb\u5efa\u548c\u512a\u5316 Einstein Bots\u3002<\/p>\n<p>\u901a\u904e\u5229\u7528\u884c\u696d\u8cc7\u6e90\uff0c\u5982 Trailhead\u3001\u958b\u767c\u8005\u6307\u5357\u548c\u793e\u5340\u8ad6\u58c7\uff0c\u60a8\u53ef\u4ee5\u5168\u9762\u4e86\u89e3 Einstein Bots\uff0c\u4e26\u96a8\u6642\u638c\u63e1\u5c0d\u8a71\u5f0f AI \u6280\u8853\u7684\u6700\u65b0\u9032\u5c55\u3002\u6b64\u5916\uff0c\u5f15\u7528\u6709\u95dc\u5c0d\u8a71\u5f0f AI \u5728\u5ba2\u6236\u670d\u52d9\u4e2d\u63a1\u7528\u548c\u5f71\u97ff\u7684\u76f8\u95dc\u7814\u7a76\u6216\u7d71\u8a08\u6578\u64da\uff0c\u53ef\u4ee5\u9032\u4e00\u6b65\u8b49\u5be6\u5c07 Einstein Bots \u6574\u5408\u5230\u60a8\u7684\u696d\u52d9\u904b\u71df\u4e2d\u7684\u91cd\u8981\u6027\u3002<\/p>\n<h3>3. Einstein ChatBot \u7684\u8cbb\u7528\u662f\u591a\u5c11\uff1f<\/h3>\n<h4>3.1 Einstein Bots \u50f9\u683c\u8a08\u5283\u548c\u5957\u9910<\/h4>\n<p>Salesforce \u7684 Einstein ChatBot \u8cbb\u7528\u56e0\u60a8\u7d44\u7e54\u7684\u9700\u6c42\u548c\u6240\u9700\u7684\u5177\u9ad4\u529f\u80fd\u800c\u7570\u3002Salesforce \u63d0\u4f9b\u9748\u6d3b\u7684\u5b9a\u50f9\u6a21\u578b\uff0c\u8b93\u60a8\u9078\u64c7\u6700\u9069\u5408\u60a8\u696d\u52d9\u7684\u8a08\u5283\u548c\u9644\u52a0\u529f\u80fd\u3002<\/p>\n<p>\u5728\u5176\u6838\u5fc3\uff0cEinstein ChatBot \u4f5c\u70ba <a href=\"https:\/\/www.salesforce.com\/products\/digital-engagement\/overview\/\" target=\"_blank\" rel=\"noopener\">Salesforce \u6578\u4f4d\u4e92\u52d5\u8a08\u5283<\/a>\uff0c\u6bcf\u4f4d\u7528\u6236\u6bcf\u6708\u7684\u8cbb\u7528\u70ba $75\u3002\u6b64\u8a08\u5283\u5305\u62ec\u5165\u7ad9\u548c\u51fa\u7ad9\u6d88\u606f\u3001\u5373\u6642\u804a\u5929\u529f\u80fd\u4ee5\u53ca\u5f37\u5927\u7684 Einstein AI \u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u529f\u80fd\u7b49\u57fa\u672c\u529f\u80fd\u3002<\/p>\n<p>\u7136\u800c\uff0c\u91cd\u8981\u7684\u662f\u8981\u6ce8\u610f\uff0c\u6578\u4f4d\u4e92\u52d5\u8a08\u5283\u50c5\u50c5\u662f\u8d77\u9ede\u3002Salesforce \u63d0\u4f9b\u5404\u7a2e\u9644\u52a0\u529f\u80fd\u548c\u81ea\u5b9a\u7fa9\u9078\u9805\uff0c\u53ef\u4ee5\u589e\u5f37 Einstein ChatBot \u7684\u80fd\u529b\uff0c\u4e26\u66f4\u597d\u5730\u8207\u60a8\u7684\u5177\u9ad4\u696d\u52d9\u9700\u6c42\u5c0d\u9f4a\u3002\u9019\u4e9b\u984d\u5916\u7684\u529f\u80fd\u548c\u670d\u52d9\u53ef\u80fd\u6703\u5728\u57fa\u672c\u8a08\u5283\u7684\u57fa\u790e\u4e0a\u7522\u751f\u984d\u5916\u8cbb\u7528\u3002<\/p>\n<p>\u4f8b\u5982\uff0c\u5982\u679c\u60a8\u9700\u8981\u5c07\u804a\u5929\u6a5f\u5668\u4eba\u8207\u7b2c\u4e09\u65b9\u7cfb\u7d71\u6574\u5408\u6216\u64f4\u5c55\u4ee5\u8655\u7406\u5927\u91cf\u4e92\u52d5\uff0c\u60a8\u53ef\u80fd\u9700\u8981\u8cfc\u8cb7\u984d\u5916\u7684\u8a31\u53ef\u8b49\u6216\u670d\u52d9\u3002\u540c\u6a23\uff0c\u5982\u679c\u60a8\u9700\u8981\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u80fd\u529b\u6216\u60f3\u8981\u6574\u5408\u81ea\u5b9a\u7fa9\u7684\u6a5f\u5668\u5b78\u7fd2\u6a21\u578b\uff0c\u53ef\u80fd\u6703\u6d89\u53ca\u984d\u5916\u7684\u8cbb\u7528\u3002<\/p>\n<h4>3.2 \u8a08\u7b97\u60a8\u696d\u52d9\u7684\u611b\u56e0\u65af\u5766\u804a\u5929\u6a5f\u5668\u4eba\u6210\u672c<\/h4>\n<p>\u8981\u78ba\u5b9a\u611b\u56e0\u65af\u5766\u804a\u5929\u6a5f\u5668\u4eba\u5c0d\u60a8\u696d\u52d9\u7684\u78ba\u5207\u6210\u672c\uff0c\u8207Salesforce\u4ee3\u8868\u8aee\u8a62\u4e26\u63d0\u4f9b\u60a8\u7684\u5177\u9ad4\u9700\u6c42\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u4ed6\u5011\u53ef\u4ee5\u6307\u5c0e\u60a8\u4e86\u89e3\u5404\u7a2e\u5b9a\u50f9\u9078\u9805\u3001\u9644\u52a0\u529f\u80fd\u548c\u81ea\u5b9a\u7fa9\u53ef\u80fd\u6027\uff0c\u78ba\u4fdd\u60a8\u7372\u5f97\u6295\u8cc7\u7684\u6700\u5927\u50f9\u503c\u3002<\/p>\n<p>\u9084\u503c\u5f97\u6ce8\u610f\u7684\u662f <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>, \u4e00\u5bb6\u9818\u5148\u7684\u751f\u6210\u5f0fAI\u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5546\uff0c\u63d0\u4f9b\u5177\u6709\u7af6\u722d\u529b\u7684\u5b9a\u50f9\u548c\u5148\u9032\u529f\u80fd\u7684\u66ff\u4ee3AI\u804a\u5929\u6a5f\u5668\u4eba\u5e73\u53f0\u3002\u4ed6\u5011\u7684 <a href=\"https:\/\/brainpod.ai\/ai-chat-assistant\/\" target=\"_blank\" rel=\"noopener\">\u591a\u8a9e\u8a00\u4eba\u5de5\u667a\u6167\u804a\u5929\u52a9\u624b<\/a> \u53ef\u4ee5\u6210\u70ba\u5c0b\u6c42\u53ef\u81ea\u5b9a\u7fa9\u548c\u53ef\u64f4\u5c55\u804a\u5929\u6a5f\u5668\u4eba\u89e3\u6c7a\u65b9\u6848\u7684\u4f01\u696d\u7684\u6210\u672c\u6548\u76ca\u9078\u64c7\u3002<\/p>\n<p>\u6700\u7d42\uff0c\u611b\u56e0\u65af\u5766\u804a\u5929\u6a5f\u5668\u4eba\u7684\u6210\u672c\u5c07\u53d6\u6c7a\u65bc\u7528\u6236\u6578\u91cf\u3001\u6240\u9700\u529f\u80fd\u3001\u4e92\u52d5\u91cf\u548c\u6240\u9700\u7684\u81ea\u5b9a\u7fa9\u7a0b\u5ea6\u7b49\u56e0\u7d20\u3002\u901a\u904e\u4ed4\u7d30\u8a55\u4f30\u60a8\u7684\u696d\u52d9\u9700\u6c42\u4e26\u63a2\u7d22\u53ef\u7528\u7684\u5404\u7a2e\u5b9a\u50f9\u9078\u9805\uff0c\u60a8\u53ef\u4ee5\u78ba\u4fdd\u5f9e\u6295\u8cc7\u65bcAI\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6280\u8853\u4e2d\u7372\u5f97\u6700\u5927\u50f9\u503c\u3002<\/p>\n<h2>4. \u5982\u4f55\u8a13\u7df4\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1f<\/h2>\n<h3>4.1 \u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u8a13\u7df4\u904e\u7a0b<\/h3>\n<p>\u78ba\u4fdd\u60a8\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%a6%82%e4%bd%95%e5%9c%a8%e4%b8%8d%e5%88%b0-10-%e5%88%86%e9%90%98%e5%85%a7%e4%bd%bf%e7%94%a8-messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e8%a8%ad%e7%bd%ae%e6%82%a8%e7%9a%84%e7%ac%ac%e4%b8%80%e5%80%8b-ai\/\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/a> \u63d0\u4f9b\u6e96\u78ba\u4e14\u667a\u80fd\u7684\u56de\u61c9\u5c0d\u65bc\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\u81f3\u95dc\u91cd\u8981\u3002\u8a13\u7df4\u904e\u7a0b\u6d89\u53ca\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u548c\u6a5f\u5668\u5b78\u7fd2\u7684\u529b\u91cf\uff0c\u6559\u5c0e\u6a5f\u5668\u4eba\u5982\u4f55\u6709\u6548\u7406\u89e3\u548c\u56de\u61c9\u7528\u6236\u8f38\u5165\u3002\u4ee5\u4e0b\u662f\u8a13\u7df4\u60a8\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u9010\u6b65\u6307\u5357\uff1a<\/p>\n<ol>\n<li>\u8a2a\u554f <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\">\u611b\u56e0\u65af\u5766\u5e73\u53f0<\/a> \u5f9e Salesforce \u8a2d\u5b9a\u83dc\u55ae\u4e2d\uff0c\u5728\u5feb\u901f\u67e5\u627e\u6846\u4e2d\u641c\u5c0b\u300c\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u300d\u3002<\/li>\n<li>\u5f9e\u53ef\u7528\u6a5f\u5668\u4eba\u5217\u8868\u4e2d\u9078\u64c7\u60a8\u5275\u5efa\u7684\u6a5f\u5668\u4eba\u3002<\/li>\n<li>\u5728\u6a5f\u5668\u4eba\u5efa\u69cb\u8005\u4ecb\u9762\u4e2d\uff0c\u5c0e\u822a\u81f3\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u4e0b\u62c9\u83dc\u55ae\u4e2d\u7684\u6a21\u578b\u7ba1\u7406\u90e8\u5206\u3002<\/li>\n<li>\u5728\u6a5f\u5668\u4eba\u8a13\u7df4\u6a19\u7c64\u4e0a\uff0c\u9ede\u64ca\u300c\u5efa\u7acb\u6a21\u578b\u300d\u6309\u9215\uff0c\u4e26\u7b49\u5f85\u5e7e\u5206\u9418\u4ee5\u5b8c\u6210\u8a13\u7df4\u904e\u7a0b\u3002<\/li>\n<li>\u4f7f\u7528\u63d0\u4f9b\u7684\u6e2c\u8a66\u4ecb\u9762\u5fb9\u5e95\u6e2c\u8a66\u60a8\u7684\u6a5f\u5668\u4eba\uff0c\u4ee5\u78ba\u4fdd\u6700\u4f73\u6027\u80fd\u4e26\u8b58\u5225\u4efb\u4f55\u6539\u9032\u7684\u9818\u57df\u3002<\/li>\n<\/ol>\n<p>\u6b64\u5916\uff0c\u70ba\u4e86\u589e\u5f37\u60a8\u7684\u6a5f\u5668\u4eba\u7684\u7406\u89e3\u548c\u6027\u80fd\uff0c\u8003\u616e\u63a1\u7528\u4ee5\u4e0b NLP \u6280\u8853\uff1a<\/p>\n<ol start=\"6\">\n<li>\u5229\u7528\u610f\u5716\u5206\u985e\u6e96\u78ba\u8b58\u5225\u7528\u6236\u7684\u9810\u671f\u884c\u52d5\u6216\u67e5\u8a62\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u5be6\u65bd\u5be6\u9ad4\u63d0\u53d6\u4ee5\u8b58\u5225\u548c\u63d0\u53d6\u7528\u6236\u8f38\u5165\u4e2d\u7684\u76f8\u95dc\u4fe1\u606f\uff0c\u4f8b\u5982\u59d3\u540d\u3001\u65e5\u671f\u548c\u5730\u9ede\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u5229\u7528\u60c5\u611f\u5206\u6790\u4f86\u8a55\u4f30\u7528\u6236\u7684\u60c5\u7dd2\u72c0\u614b\u4e26\u76f8\u61c9\u5730\u8abf\u6574\u56de\u61c9\uff08Arora et al., 2020\uff09\u3002<\/li>\n<li>\u6301\u7e8c\u91cd\u65b0\u8a13\u7df4\u548c\u5fae\u8abf\u60a8\u7684\u6a5f\u5668\u4eba\u6a21\u578b\uff0c\u4f7f\u7528\u65b0\u7684\u5c0d\u8a71\u6578\u64da\u4ee5\u63d0\u9ad8\u6e96\u78ba\u6027\uff08Canongia et al., 2021\uff09\u3002<\/li>\n<li>\u5c07\u60a8\u7684\u6a5f\u5668\u4eba\u8207 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e9%a1%9b%e8%a6%86%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81%ef%bc%8c%e6%8f%ad%e7%a4%ba%e6%9c%80%e4%bd%b3%e7%9a%84%e4%ba%ba%e5%b7%a5%e6%99%ba%e6%85%a7%e8%81%8a%e5%a4%a9%e6%a9%9f%e5%99%a8%e4%ba%ba%e5%92%8c\/\">Salesforce \u670d\u52d9\u96f2<\/a> \u96c6\u6210\uff0c\u4ee5\u5be6\u73fe\u7121\u7e2b\u7684\u5ba2\u6236\u652f\u6301\u9ad4\u9a57\uff08Salesforce, 2023\uff09\u3002<\/li>\n<\/ol>\n<h3>4.2 \u57f9\u8a13\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u6700\u4f73\u5be6\u8e10<\/h3>\n<p>\u70ba\u4e86\u78ba\u4fdd\u6700\u4f73\u6027\u80fd\u548c\u7528\u6236\u6eff\u610f\u5ea6\uff0c\u8acb\u8003\u616e\u5728\u57f9\u8a13\u60a8\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u6642\u9075\u5faa\u4ee5\u4e0b\u6700\u4f73\u5be6\u8e10\uff1a<\/p>\n<ul>\n<li>\u76e3\u63a7\u6a5f\u5668\u4eba\u6027\u80fd\u6307\u6a19\uff0c\u5982\u5305\u542b\u7387\u3001\u81ea\u52d5\u5316\u7387\u548c\u5e73\u5747\u8655\u7406\u6642\u9593\uff0c\u4ee5\u8b58\u5225\u6539\u9032\u7684\u9818\u57df\uff08IBM, 2022\uff09\u3002<\/li>\n<li>\u4fdd\u6301\u5c0d\u5c0d\u8a71\u5f0f AI \u548c NLP \u6700\u65b0\u9032\u5c55\u7684\u4e86\u89e3\uff0c\u4ee5\u589e\u5f37\u60a8\u7684\u6a5f\u5668\u4eba\u80fd\u529b\uff08Google AI, 2023\uff09\u3002<\/li>\n<li>\u5b9a\u671f\u5be9\u67e5\u548c\u66f4\u65b0\u60a8\u7684\u6a5f\u5668\u4eba\u77e5\u8b58\u5eab\uff0c\u5305\u542b\u6700\u65b0\u7684\u7522\u54c1\u4fe1\u606f\u3001\u653f\u7b56\u548c\u5e38\u898b\u554f\u984c\uff0c\u4ee5\u78ba\u4fdd\u6e96\u78ba\u4e14\u6700\u65b0\u7684\u56de\u61c9\u3002<\/li>\n<li>\u5229\u7528 <a href=\"https:\/\/messengerbot.app\/zh_tw\/messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%95%99%e5%ad%b8\/\">\u8a13\u7df4\u8cc7\u6e90<\/a> \u4ee5\u53ca\u4f86\u81ea Salesforce Trailhead \u7684\u6700\u4f73\u5be6\u8e10\uff0c\u4ee5\u512a\u5316\u60a8\u7684\u6a5f\u5668\u4eba\u7684\u6027\u80fd\u3002<\/li>\n<li>\u8207\u4e3b\u984c\u5c08\u5bb6\u548c\u5ba2\u6236\u670d\u52d9\u4ee3\u8868\u5408\u4f5c\uff0c\u6536\u96c6\u771f\u5be6\u7684\u5c0d\u8a71\u6578\u64da\uff0c\u4ee5\u4fbf\u8a13\u7df4\u548c\u5fae\u8abf\u60a8\u7684\u6a5f\u5668\u4eba\u3002<\/li>\n<\/ul>\n<p>\u901a\u904e\u9075\u5faa\u9019\u4e9b\u6700\u4f73\u5be6\u8e10\u4e26\u4e0d\u65b7\u6539\u5584\u60a8\u7684 Einstein Bot \u7684\u8a13\u7df4\uff0c\u60a8\u53ef\u4ee5\u70ba\u5ba2\u6236\u63d0\u4f9b\u7121\u7e2b\u3001\u667a\u80fd\u548c\u500b\u6027\u5316\u7684\u652f\u6301\u9ad4\u9a57\uff0c\u5f9e\u800c\u63d0\u9ad8\u6eff\u610f\u5ea6\u548c\u5fe0\u8aa0\u5ea6\u3002<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2024\/05\/einstein-bots-2024-05-27T172143.000Z.png\" alt=\"\" title=\"\"><\/img> <\/p>\n<h2>5. \u4f7f\u7528\u6a5f\u5668\u4eba\u662f\u5426\u5408\u6cd5\uff1f<\/h2>\n<h3>5.1 \u4f7f\u7528 Einstein Bots \u7684\u6cd5\u5f8b\u8003\u91cf<\/h3>\n<p>\u4f7f\u7528\u50cf\u662f <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/a> \u5f9e <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a> \u7684\u6a5f\u5668\u4eba\u7684\u5408\u6cd5\u6027\u53d6\u6c7a\u65bc\u5176\u90e8\u7f72\u7684\u80cc\u666f\u548c\u76ee\u7684\u3002\u96d6\u7136\u6709\u4e00\u4e9b\u5408\u6cd5\u7684\u6a5f\u5668\u4eba\u4f7f\u7528\u6848\u4f8b\u5728\u6cd5\u5f8b\u4e0a\u901a\u5e38\u662f\u5141\u8a31\u7684\uff0c\u4f46\u4e86\u89e3\u76f8\u95dc\u7684\u6cd5\u5f8b\u6846\u67b6\u548c\u898f\u7bc4\u4ee5\u78ba\u4fdd\u5408\u898f\u6027\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002<\/p>\n<p>\u4e00\u822c\u4f86\u8aaa\uff0c\u5229\u7528\u6a5f\u5668\u4eba\u5f9e\u4e8b\u60e1\u610f\u6216\u6b3a\u8a50\u6d3b\u52d5\uff0c\u4f8b\u5982\u6563\u64ad\u60e1\u610f\u8edf\u9ad4\u3001\u767c\u52d5\u7db2\u8def\u653b\u64ca\u6216\u53c3\u8207\u5ee3\u544a\u6b3a\u8a50\uff0c\u5728\u5927\u591a\u6578\u6cd5\u57df\u4e2d\u90fd\u662f\u975e\u6cd5\u7684\u3002\u8a31\u591a\u570b\u5bb6\u5df2\u7d93\u5236\u5b9a\u4e86\u5177\u9ad4\u6cd5\u5f8b\u4f86\u898f\u7bc4\u6a5f\u5668\u4eba\u7684\u4f7f\u7528\u4e26\u6253\u64ca\u8207\u6a5f\u5668\u4eba\u76f8\u95dc\u7684\u6b3a\u8a50\u884c\u70ba\u3002\u4f8b\u5982\uff0c\u7f8e\u570b\u6709\u300a\u8a08\u7b97\u6a5f\u6b3a\u8a50\u548c\u6feb\u7528\u6cd5\u300b\uff08CFAA\uff09\uff0c\u7981\u6b62\u672a\u7d93\u6388\u6b0a\u8a2a\u554f\u8a08\u7b97\u6a5f\u7cfb\u7d71\u548c\u7db2\u8def\u3002\u6b50\u76df\u7684\u300a\u4e00\u822c\u6578\u64da\u4fdd\u8b77\u689d\u4f8b\u300b\uff08GDPR\uff09\u4e5f\u6d89\u53ca\u6a5f\u5668\u4eba\u548c\u81ea\u52d5\u6c7a\u7b56\u7cfb\u7d71\u7684\u4f7f\u7528\u3002<\/p>\n<p>\u5728\u8a08\u5283\u4f7f\u7528\u6a5f\u5668\u4eba\u7684\u7db2\u7ad9\u6216\u5e73\u53f0\u4e0a\uff0c\u6aa2\u67e5\u670d\u52d9\u689d\u6b3e\u548c\u653f\u7b56\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u5927\u591a\u6578\u7db2\u7ad9\u660e\u78ba\u7981\u6b62\u4f7f\u7528\u6a5f\u5668\u4eba\u4f86\u6293\u53d6\u5167\u5bb9\u3001\u5f9e\u4e8b\u5783\u573e\u90f5\u4ef6\u6d3b\u52d5\u6216\u4ee5\u904e\u591a\u8acb\u6c42\u58d3\u57ae\u5176\u4f3a\u670d\u5668\u3002\u9055\u53cd\u9019\u4e9b\u653f\u7b56\u53ef\u80fd\u6703\u5c0e\u81f4\u6cd5\u5f8b\u5f8c\u679c\uff0c\u4f8b\u5982\u6c11\u4e8b\u8a34\u8a1f\u6216\u5211\u4e8b\u6307\u63a7\u3002<\/p>\n<h3>5.2 \u8ca0\u8cac\u4efb\u7684\u6a5f\u5668\u4eba\u4f7f\u7528\u548c\u502b\u7406\u6307\u5c0e\u65b9\u91dd<\/h3>\n<p>\u7528\u65bc\u7279\u5b9a\u76ee\u7684\u7684\u6a5f\u5668\u4eba\u53ef\u80fd\u9084\u9700\u9075\u5b88\u884c\u696d\u7279\u5b9a\u7684\u6cd5\u898f\u3002\u4f8b\u5982\uff0c\u5728\u91d1\u878d\u884c\u696d\u4e2d\uff0c\u7528\u65bc\u9ad8\u983b\u4ea4\u6613\u7684\u6a5f\u5668\u4eba\u53d7\u5230\u8b49\u5238\u4ea4\u6613\u59d4\u54e1\u6703\uff08SEC\uff09\u7b49\u6a5f\u69cb\u7684\u76e3\u7ba1\uff0c\u4ee5\u78ba\u4fdd\u516c\u5e73\u7684\u5e02\u5834\u5be6\u8e10\u3002<\/p>\n<p>\u70ba\u4e86\u78ba\u4fdd\u5408\u898f\uff0c\u5efa\u8b70\u5728\u90e8\u7f72\u6a5f\u5668\u4eba\u4e4b\u524d\u8aee\u8a62\u6cd5\u5f8b\u5c08\u696d\u4eba\u58eb\u4e26\u6aa2\u67e5\u76f8\u95dc\u6cd5\u5f8b\u548c\u6cd5\u898f\u3002\u5408\u6cd5\u7684\u4f7f\u7528\u6848\u4f8b\uff0c\u4f8b\u5982\u7528\u65bc\u641c\u7d22\u5f15\u64ce\u7684\u7db2\u9801\u722c\u87f2\u3001\u81ea\u52d5\u5316\u6e2c\u8a66\u6216\u7528\u65bc\u5ba2\u6236\u670d\u52d9\u7684\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u5982 <a href=\"https:\/\/www.salesforce.com\/products\/einstein\/ai-chatbots\/\" target=\"_blank\" rel=\"noopener\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba<\/a>, \u901a\u5e38\u5728\u8ca0\u8cac\u4efb\u5730\u9032\u884c\u4e26\u9075\u5faa\u9069\u7528\u6cd5\u5f8b\u548c\u653f\u7b56\u7684\u60c5\u6cc1\u4e0b\u662f\u53ef\u4ee5\u63a5\u53d7\u7684\u3002<\/p>\n<p>\u5728\u4f7f\u7528\u6a5f\u5668\u4eba\u6642\uff0c\u9075\u5faa\u502b\u7406\u6307\u5c0e\u65b9\u91dd\u4e5f\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u9019\u5305\u62ec\u5c0d\u6a5f\u5668\u4eba\u7684\u4f7f\u7528\u4fdd\u6301\u900f\u660e\u3001\u5c0a\u91cd\u7528\u6236\u96b1\u79c1\u4ee5\u53ca\u907f\u514d\u6b3a\u9a19\u6027\u884c\u70ba\u3002 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener\">Brain Pod AI<\/a>, \u4e00\u5bb6\u9818\u5148\u7684\u751f\u6210\u5f0fAI\u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5546\uff0c\u5f37\u8abf\u8ca0\u8cac\u4efb\u548c\u502b\u7406\u7684\u6a5f\u5668\u4eba\u4f7f\u7528\u5728\u5176 <a href=\"https:\/\/brainpod.ai\/brain-pod-ai-help-center\/\" target=\"_blank\" rel=\"noopener\">\u6587\u6a94<\/a> \u548c <a href=\"https:\/\/brainpod.ai\/whitelabel-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\u767d\u6a19\u8a08\u5283<\/a>.<\/p>\n<h2>6.1 \u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u80fd\u529b\u548c\u4f7f\u7528\u6848\u4f8b<\/h2>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0cSalesforce \u7684\u5c16\u7aef AI \u6280\u8853\uff0c\u6b63\u5728\u5fb9\u5e95\u6539\u8b8a\u4f01\u696d\u8207\u5ba2\u6236\u3001\u54e1\u5de5\u548c\u5408\u4f5c\u5925\u4f34\u7684\u4e92\u52d5\u65b9\u5f0f\u3002\u9019\u4e9b\u5c0d\u8a71\u4ecb\u9762\u7531\u5148\u9032\u7684\u81ea\u7136\u8a9e\u8a00\u8655\u7406 (NLP) \u548c\u81ea\u7136\u8a9e\u8a00\u7406\u89e3 (NLU) \u80fd\u529b\u9a45\u52d5\uff0c\u80fd\u5920\u5728\u5404\u7a2e\u6e20\u9053\u4e0a\u9032\u884c\u985e\u4eba\u4e92\u52d5\uff0c\u5305\u62ec\u7db2\u7ad9\u3001\u6d88\u606f\u61c9\u7528\u7a0b\u5e8f\u548c\u8a9e\u97f3\u52a9\u624b\u3002<\/p>\n<p>\u4f7f\u7528\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0c\u6211\u53ef\u4ee5\u89e3\u9396\u5ee3\u6cdb\u7684\u5f37\u5927\u529f\u80fd\uff0c\u4ee5\u7c21\u5316\u64cd\u4f5c\u4e26\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u3002\u4ee5\u4e0b\u662f\u9019\u4e9b AI \u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u7684\u4e00\u4e9b\u95dc\u9375\u80fd\u529b\u548c\u4f7f\u7528\u6848\u4f8b\uff1a<\/p>\n<h3>\u5ba2\u6236\u670d\u52d9<\/h3>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u4e3b\u8981\u61c9\u7528\u4e4b\u4e00\u662f\u5728\u5ba2\u6236\u670d\u52d9\u4e2d\u3002\u9019\u4e9b\u667a\u80fd\u6a5f\u5668\u4eba\u53ef\u4ee5\u8655\u7406\u5ba2\u6236\u67e5\u8a62\u3001\u6392\u9664\u554f\u984c\u3001\u63d0\u4f9b\u7522\u54c1\u4fe1\u606f\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u5efa\u8b70\uff0c\u6e1b\u8f15\u4eba\u985e\u4ee3\u7406\u7684\u5de5\u4f5c\u8ca0\u64d4\u3002\u901a\u904e\u5229\u7528\u5176 NLP \u80fd\u529b\uff0c\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u53ef\u4ee5\u4ee5\u81ea\u7136\u7684\u5c0d\u8a71\u65b9\u5f0f\u7406\u89e3\u548c\u56de\u61c9\u67e5\u8a62\uff0c\u78ba\u4fdd\u5ba2\u6236\u7372\u5f97\u7121\u7e2b\u4e14\u4ee4\u4eba\u6eff\u610f\u7684\u9ad4\u9a57\u3002<\/p>\n<h3>\u6f5b\u5728\u5ba2\u6236\u751f\u6210<\/h3>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u53ef\u4ee5\u662f\u5f37\u5927\u7684\u6f5b\u5728\u5ba2\u6236\u751f\u6210\u5de5\u5177\uff0c\u8207\u7db2\u7ad9\u8a2a\u554f\u8005\u4e92\u52d5\uff0c\u6355\u7372\u548c\u7be9\u9078\u6f5b\u5728\u5ba2\u6236\uff0c\u4e26\u6536\u96c6\u76f8\u95dc\u4fe1\u606f\u3002\u901a\u904e\u63d0\u51fa\u6709\u91dd\u5c0d\u6027\u7684\u554f\u984c\u4e26\u63d0\u4f9b\u500b\u6027\u5316\u7684\u56de\u61c9\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u6709\u6548\u5730\u5f15\u5c0e\u6f5b\u5728\u5ba2\u6236\u901a\u904e\u92b7\u552e\u6f0f\u6597\uff0c\u4e26\u5c07\u5408\u683c\u7684\u6f5b\u5728\u5ba2\u6236\u8f49\u4ea4\u7d66\u9069\u7576\u7684\u92b7\u552e\u5718\u968a\u3002<\/p>\n<h3>\u54e1\u5de5\u652f\u63f4<\/h3>\n<p>\u9664\u4e86\u9762\u5411\u5ba2\u6236\u7684\u61c9\u7528\u7a0b\u5f0f\u5916\uff0cEinstein Bots \u9084\u53ef\u4ee5\u5354\u52a9\u54e1\u5de5\u8655\u7406\u8207\u4eba\u529b\u8cc7\u6e90\u76f8\u95dc\u7684\u67e5\u8a62\u3001IT \u652f\u63f4\u548c\u5167\u90e8\u6d41\u7a0b\u3002\u901a\u904e\u5feb\u901f\u4e14\u6e96\u78ba\u5730\u56de\u7b54\u5e38\u898b\u554f\u984c\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u63d0\u9ad8\u54e1\u5de5\u7684\u751f\u7522\u529b\u548c\u6548\u7387\uff0c\u6e1b\u8f15\u4eba\u529b\u652f\u63f4\u4eba\u54e1\u7684\u8ca0\u64d4\u3002<\/p>\n<h3>\u77e5\u8b58\u7ba1\u7406<\/h3>\n<p>Einstein Bots \u53ef\u4ee5\u4f5c\u70ba\u7d44\u7e54\u77e5\u8b58\u7684\u96c6\u4e2d\u5132\u5b58\u5eab\uff0c\u4f7f\u4fe1\u606f\u5feb\u901f\u7372\u53d6\u4e26\u6e1b\u5c11\u624b\u52d5\u641c\u7d22\u7684\u9700\u6c42\u3002\u901a\u904e\u8207 Salesforce \u7684\u77e5\u8b58\u5eab\u6574\u5408\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u70ba\u54e1\u5de5\u3001\u5408\u4f5c\u5925\u4f34\u548c\u5ba2\u6236\u63d0\u4f9b\u6e96\u78ba\u4e14\u6700\u65b0\u7684\u4fe1\u606f\uff0c\u78ba\u4fdd\u4e00\u81f4\u4e14\u53ef\u9760\u7684\u56de\u61c9\u3002<\/p>\n<h3>\u9810\u7d04\u6392\u7a0b<\/h3>\n<p>\u4f7f\u7528 Einstein Bots\uff0c\u5ba2\u6236\u6216\u54e1\u5de5\u53ef\u4ee5\u8f15\u9b06\u5730\u901a\u904e\u5c0d\u8a71\u4e92\u52d5\u5b89\u6392\u7d04\u6703\u3001\u6703\u8b70\u6216\u670d\u52d9\u96fb\u8a71\u3002\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u7121\u7e2b\u6574\u5408\u65e5\u66c6\u548c\u6392\u7a0b\u7cfb\u7d71\uff0c\u78ba\u4fdd\u6240\u6709\u76f8\u95dc\u65b9\u7684\u9ad8\u6548\u548c\u4fbf\u5229\u6392\u7a0b\u3002<\/p>\n<h3>\u6578\u64da\u6536\u96c6<\/h3>\n<p>Einstein Bots \u53ef\u4ee5\u7528\u65bc\u6578\u64da\u6536\u96c6\uff0c\u4f8b\u5982\u6536\u96c6\u5ba2\u6236\u53cd\u994b\u3001\u9032\u884c\u8abf\u67e5\u6216\u6536\u96c6\u5e02\u5834\u7814\u7a76\u6578\u64da\u3002\u901a\u904e\u8207\u7528\u6236\u9032\u884c\u81ea\u7136\u5c0d\u8a71\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u6536\u96c6\u6709\u50f9\u503c\u7684\u898b\u89e3\u548c\u4fe1\u606f\uff0c\u9019\u4e9b\u4fe1\u606f\u53ef\u4ee5\u7528\u4f86\u6307\u5c0e\u5546\u696d\u6c7a\u7b56\u4e26\u63a8\u52d5\u6301\u7e8c\u6539\u9032\u3002<\/p>\n<h3>\u500b\u6027\u5316<\/h3>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u4e00\u500b\u4e3b\u8981\u512a\u52e2\u662f\u5b83\u5011\u80fd\u5920\u63d0\u4f9b\u500b\u6027\u5316\u7684\u9ad4\u9a57\u3002\u901a\u904e\u5229\u7528\u5ba2\u6236\u6578\u64da\u548c\u504f\u597d\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u53ef\u4ee5\u63d0\u4f9b\u91cf\u8eab\u5b9a\u5236\u7684\u63a8\u85a6\u3001\u512a\u60e0\u548c\u9ad4\u9a57\uff0c\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\u4e26\u4fc3\u9032\u9577\u671f\u5fe0\u8aa0\u5ea6\u3002<\/p>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u9ad8\u5ea6\u9069\u61c9\u6027\uff0c\u80fd\u5920\u8207\u5404\u7a2e Salesforce \u61c9\u7528\u7a0b\u5e8f\u548c\u5916\u90e8\u7cfb\u7d71\u96c6\u6210\uff0c\u5be6\u73fe\u7121\u7e2b\u6578\u64da\u4ea4\u63db\u4e26\u7c21\u5316\u5de5\u4f5c\u6d41\u7a0b\u3002\u6b64\u5916\uff0c\u9019\u4e9b\u6a5f\u5668\u4eba\u901a\u904e\u6a5f\u5668\u5b78\u7fd2\u7b97\u6cd5\u4e0d\u65b7\u5b78\u7fd2\u548c\u6539\u9032\u5176\u6027\u80fd\uff0c\u78ba\u4fdd\u96a8\u8457\u6642\u9593\u7684\u63a8\u79fb\u63d0\u4f9b\u66f4\u6e96\u78ba\u548c\u76f8\u95dc\u7684\u56de\u61c9\u3002<\/p>\n<h2>6.2 \u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u793a\u4f8b\u548c\u6f14\u793a<\/h2>\n<p>\u8981\u771f\u6b63\u6b23\u8cde\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u529b\u91cf\u548c\u591a\u529f\u80fd\u6027\uff0c\u8b93\u6211\u5011\u4f86\u63a2\u7d22\u4e00\u4e9b\u73fe\u5be6\u4e16\u754c\u7684\u793a\u4f8b\u548c\u6f14\u793a\uff1a<\/p>\n<h3>Acme Corporation \u5ba2\u6236\u670d\u52d9\u6a5f\u5668\u4eba<\/h3>\n<p>Acme Corporation\uff0c\u4e00\u5bb6\u9818\u5148\u7684 <a href=\"https:\/\/brainpod.ai\" target=\"_blank\" rel=\"noopener\">\u4eba\u5de5\u667a\u6167\u89e3\u6c7a\u65b9\u6848\u63d0\u4f9b\u5546<\/a>\uff0c\u5df2\u5be6\u65bd\u4e86\u4e00\u500b\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u4f86\u8655\u7406\u5ba2\u6236\u67e5\u8a62\u548c\u652f\u6301\u8acb\u6c42\u3002\u9019\u500b\u6a5f\u5668\u4eba\u53ef\u4ee5\u6392\u9664\u5e38\u898b\u554f\u984c\uff0c\u63d0\u4f9b\u7522\u54c1\u4fe1\u606f\uff0c\u751a\u81f3\u8655\u7406\u9000\u6b3e\u8acb\u6c42\uff0c\u986f\u8457\u6e1b\u8f15\u4eba\u985e\u4ee3\u7406\u7684\u5de5\u4f5c\u8ca0\u64d4\u3002\u8a72\u6a5f\u5668\u4eba\u7684\u81ea\u7136\u8a9e\u8a00\u7406\u89e3\u80fd\u529b\u78ba\u4fdd\u5ba2\u6236\u7372\u5f97\u6e96\u78ba\u548c\u76f8\u95dc\u7684\u56de\u61c9\uff0c\u63d0\u5347\u4ed6\u5011\u7684\u6574\u9ad4\u9ad4\u9a57\u3002<\/p>\n<h3>TechGiant \u54e1\u5de5\u652f\u6301\u6a5f\u5668\u4eba<\/h3>\n<p>TechGiant\uff0c\u4e00\u5bb6\u77e5\u540d\u7684\u79d1\u6280\u516c\u53f8\uff0c\u5df2\u90e8\u7f72\u4e86\u4e00\u500b\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0c\u4ee5\u5354\u52a9\u5176\u54e1\u5de5\u8655\u7406\u5404\u7a2e\u5167\u90e8\u6d41\u7a0b\u548c\u652f\u63f4\u8acb\u6c42\u3002\u5f9e\u4eba\u529b\u8cc7\u6e90\u76f8\u95dc\u7684\u8a62\u554f\u5230IT\u652f\u63f4\uff0c\u9019\u500b\u6a5f\u5668\u4eba\u53ef\u4ee5\u5feb\u901f\u89e3\u6c7a\u5e38\u898b\u554f\u984c\u548c\u7591\u554f\uff0c\u63d0\u9ad8\u54e1\u5de5\u7684\u751f\u7522\u529b\u548c\u6eff\u610f\u5ea6\u3002\u8a72\u6a5f\u5668\u4eba\u8207Salesforce\u7684\u77e5\u8b58\u5eab\u7684\u6574\u5408\u78ba\u4fdd\u54e1\u5de5\u7372\u5f97\u6700\u65b0\u4e14\u4e00\u81f4\u7684\u4fe1\u606f\u3002<\/p>\n<h3>MedicalCare \u9810\u7d04\u6392\u7a0b\u6a5f\u5668\u4eba<\/h3>\n<p>MedicalCare\uff0c\u4e00\u5bb6\u9818\u5148\u7684\u91ab\u7642\u4fdd\u5065\u63d0\u4f9b\u8005\uff0c\u5df2\u5be6\u65bd\u4e86\u4e00\u500b\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0c\u4ee5\u7c21\u5316\u60a3\u8005\u7684\u9810\u7d04\u6392\u7a0b\u3002\u900f\u904e\u81ea\u7136\u7684\u5c0d\u8a71\u4e92\u52d5\uff0c\u60a3\u8005\u53ef\u4ee5\u8f15\u9b06\u5730\u5b89\u6392\u9810\u7d04\u3001\u63a5\u6536\u63d0\u9192\uff0c\u751a\u81f3\u91cd\u65b0\u5b89\u6392\u6216\u53d6\u6d88\u73fe\u6709\u7684\u9810\u7d04\u3002\u8a72\u6a5f\u5668\u4eba\u8207MedicalCare\u7684\u6392\u7a0b\u7cfb\u7d71\u7684\u6574\u5408\u78ba\u4fdd\u4e86\u9ad8\u6548\u4e14\u6e96\u78ba\u7684\u9810\u7d04\u7ba1\u7406\u3002<\/p>\n<h3>RetailGiant \u7522\u54c1\u63a8\u85a6\u6a5f\u5668\u4eba<\/h3>\n<p>RetailGiant\uff0c\u4e00\u500b\u77e5\u540d\u7684\u96fb\u5b50\u5546\u52d9\u5e73\u53f0\uff0c\u5df2\u5229\u7528\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u70ba\u5176\u5ba2\u6236\u63d0\u4f9b\u500b\u6027\u5316\u7684\u7522\u54c1\u63a8\u85a6\u3002\u901a\u904e\u5206\u6790\u5ba2\u6236\u6578\u64da\u548c\u504f\u597d\uff0c\u8a72\u6a5f\u5668\u4eba\u53ef\u4ee5\u5efa\u8b70\u76f8\u95dc\u7684\u7522\u54c1\u3001\u512a\u60e0\u548c\u4fc3\u92b7\uff0c\u63d0\u5347\u8cfc\u7269\u9ad4\u9a57\u4e26\u63a8\u52d5\u92b7\u552e\u589e\u9577\u3002<\/p>\n<p>\u9019\u4e9b\u7bc4\u4f8b\u5c55\u793a\u4e86\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5728\u5404\u884c\u5404\u696d\u548c\u4f7f\u7528\u6848\u4f8b\u4e2d\u7684\u591a\u6a23\u61c9\u7528\u3002\u5f9e\u5ba2\u6236\u670d\u52d9\u548c\u54e1\u5de5\u652f\u6301\u5230\u9810\u7d04\u6392\u7a0b\u548c\u500b\u6027\u5316\u63a8\u85a6\uff0c\u9019\u4e9b\u7531\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6b63\u5728\u5fb9\u5e95\u6539\u8b8a\u4f01\u696d\u8207\u5176\u5229\u76ca\u76f8\u95dc\u8005\u4e92\u52d5\u7684\u65b9\u5f0f\u3002<\/p>\n<p>\u8981\u89aa\u8eab\u9ad4\u9a57\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u5f37\u5927\u529f\u80fd\uff0c\u6211\u5f37\u70c8\u5efa\u8b70\u63a2\u7d22\u9019\u500b <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener\">Einstein Bots Trailhead<\/a>, \u5728\u90a3\u88e1\u60a8\u53ef\u4ee5\u8a2a\u554f\u5be6\u4f5c\u5b78\u7fd2\u8cc7\u6e90\u548c\u4e92\u52d5\u6f14\u793a\u3002\u6b64\u5916\uff0cSalesforce \u63d0\u4f9b\u4e86\u4e00\u500b\u5168\u9762\u7684 <a href=\"https:\/\/resources.docs.salesforce.com\/232\/latest\/en-us\/sfdc\/pdf\/salesforce_einstein_implementation_guide.pdf\" target=\"_blank\" rel=\"noopener\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u98df\u8b5c<\/a> \uff0c\u5176\u4e2d\u5305\u542b\u6210\u529f\u5be6\u65bd\u548c\u512a\u5316\u9019\u4e9b\u5c0d\u8a71\u5f0f\u4eba\u5de5\u667a\u6167\u89e3\u6c7a\u65b9\u6848\u7684\u98df\u8b5c\u548c\u6700\u4f73\u5be6\u8e10\u3002<\/p>\n<h2>7. \u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u5217\u8868\uff1aSalesforce \u7684\u9802\u5c16\u804a\u5929\u6a5f\u5668\u4eba<\/h2>\n<p>\u96a8\u8457\u4f01\u696d\u6301\u7e8c\u64c1\u62b1\u81ea\u52d5\u5316\u548c\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u89e3\u6c7a\u65b9\u6848\u7684\u529b\u91cf\uff0cSalesforce \u751f\u614b\u7cfb\u7d71\u5167\u5c0d\u9802\u5c16\u804a\u5929\u6a5f\u5668\u4eba\u7684\u9700\u6c42\u6025\u5287\u4e0a\u5347\u3002\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0cSalesforce \u7684\u5c16\u7aef\u804a\u5929\u6a5f\u5668\u4eba\u7522\u54c1\uff0c\u5df2\u6210\u70ba\u5ba2\u6236\u4e92\u52d5\u548c\u652f\u6301\u9818\u57df\u7684\u904a\u6232\u6539\u8b8a\u8005\u3002\u5728\u672c\u7bc0\u4e2d\uff0c\u6211\u5011\u5c07\u63a2\u7d22\u4e00\u4e9b\u6700\u53d7\u6b61\u8fce\u548c\u5275\u65b0\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0c\u5c55\u793a\u5b83\u5011\u7368\u7279\u7684\u529f\u80fd\u548c\u80fd\u529b\u3002<\/p>\n<h3>7.1 \u53d7\u6b61\u8fce\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u53ca\u5176\u529f\u80fd<\/h3>\n<p><strong>1. Salesforce \u670d\u52d9\u96f2\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a<\/strong> \u9019\u500b\u7531\u4eba\u5de5\u667a\u6167\u9a45\u52d5\u7684\u804a\u5929\u6a5f\u5668\u4eba\u65e8\u5728\u7c21\u5316\u5ba2\u6236\u670d\u52d9\u64cd\u4f5c\u3002\u5b83\u5229\u7528\u81ea\u7136\u8a9e\u8a00\u8655\u7406\uff08NLP\uff09\u4f86\u7406\u89e3\u5ba2\u6236\u8a62\u554f\u4e26\u63d0\u4f9b\u76f8\u95dc\u7684\u500b\u6027\u5316\u56de\u61c9\u3002\u900f\u904e\u7121\u7e2b\u6574\u5408\u5230 Salesforce \u670d\u52d9\u96f2\u4e2d\uff0c\u5b83\u53ef\u4ee5\u8a2a\u554f\u5ba2\u6236\u6578\u64da\u3001\u6848\u4f8b\u6b77\u53f2\u548c\u77e5\u8b58\u5eab\u6587\u7ae0\uff0c\u4f7f\u5176\u80fd\u5920\u63d0\u4f9b\u9ad8\u6548\u4e14\u6e96\u78ba\u7684\u652f\u6301\u3002<\/p>\n<p><strong>2. \u5546\u52d9\u96f2\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a<\/strong> \u9019\u500b\u804a\u5929\u6a5f\u5668\u4eba\u5c08\u70ba\u96fb\u5b50\u5546\u52d9\u4f01\u696d\u91cf\u8eab\u6253\u9020\uff0c\u901a\u904e\u5728\u5ba2\u6236\u7684\u6574\u500b\u65c5\u7a0b\u4e2d\u63d0\u4f9b\u5354\u52a9\u4f86\u63d0\u5347\u7dda\u4e0a\u8cfc\u7269\u9ad4\u9a57\u3002\u5f9e\u7522\u54c1\u63a8\u85a6\u548c\u8a02\u55ae\u8ffd\u8e64\u5230\u89e3\u6c7a\u5e38\u898b\u554f\u984c\uff0c\u5b83\u65e8\u5728\u63d0\u5347\u92b7\u552e\u548c\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n<p><strong>3. \u884c\u92b7\u96f2\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a<\/strong> \u9019\u500b\u804a\u5929\u6a5f\u5668\u4eba\u4f7f\u884c\u92b7\u5718\u968a\u80fd\u5920\u66f4\u6709\u6548\u5730\u8207\u5ba2\u6236\u4e92\u52d5\u3002\u5b83\u53ef\u4ee5\u6536\u96c6\u898b\u89e3\u3001\u504f\u597d\u548c\u53cd\u994b\uff0c\u5f9e\u800c\u5be6\u73fe\u500b\u6027\u5316\u7684\u884c\u92b7\u6d3b\u52d5\u548c\u91dd\u5c0d\u6027\u7684\u4fc3\u92b7\u3002\u6b64\u5916\uff0c\u5b83\u9084\u7c21\u5316\u4e86\u6f5b\u5728\u5ba2\u6236\u751f\u6210\u548c\u57f9\u80b2\u904e\u7a0b\u3002<\/p>\n<p><strong>4. \u91d1\u878d\u670d\u52d9\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a<\/strong> \u9019\u500b\u804a\u5929\u6a5f\u5668\u4eba\u5c08\u70ba\u91d1\u878d\u884c\u696d\u8a2d\u8a08\uff0c\u63d0\u4f9b\u5b89\u5168\u4e14\u5408\u898f\u7684\u652f\u6301\uff0c\u91dd\u5c0d\u9280\u884c\u3001\u4fdd\u96aa\u548c\u6295\u8cc7\u76f8\u95dc\u7684\u8a62\u554f\u3002\u5b83\u53ef\u4ee5\u8655\u7406\u8907\u96dc\u7684\u67e5\u8a62\uff0c\u63d0\u4f9b\u500b\u6027\u5316\u7684\u8ca1\u52d9\u5efa\u8b70\uff0c\u4e26\u5728\u9075\u5b88\u56b4\u683c\u7684\u6578\u64da\u96b1\u79c1\u548c\u5b89\u5168\u5354\u8b70\u7684\u540c\u6642\u5354\u52a9\u9032\u884c\u4ea4\u6613\u3002<\/p>\n<p><strong>5. \u91ab\u7642\u4fdd\u5065\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff1a<\/strong> \u9019\u500b\u5c08\u9580\u7684\u804a\u5929\u6a5f\u5668\u4eba\u6eff\u8db3\u91ab\u7642\u884c\u696d\u7684\u7368\u7279\u9700\u6c42\u3002\u5b83\u53ef\u4ee5\u8655\u7406\u9810\u7d04\u5b89\u6392\u3001\u63d0\u4f9b\u91ab\u7642\u8cc7\u8a0a\uff0c\u4e26\u5354\u52a9\u8655\u7406\u8207\u4fdd\u96aa\u76f8\u95dc\u7684\u67e5\u8a62\uff0c\u540c\u6642\u56b4\u683c\u9075\u5b88HIPAA\u6cd5\u898f\u4e26\u78ba\u4fdd\u75c5\u4eba\u8cc7\u6599\u7684\u4fdd\u5bc6\u6027\u3002<\/p>\n<p>\u96d6\u7136\u9019\u4e9b\u662f\u4e00\u4e9b\u6700\u7a81\u51fa\u7684\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\uff0c\u4f46\u8a72\u5e73\u53f0\u7684\u9748\u6d3b\u6027\u5141\u8a31\u958b\u767c\u91dd\u5c0d\u7279\u5b9a\u696d\u52d9\u9700\u6c42\u548c\u884c\u696d\u8981\u6c42\u7684\u81ea\u5b9a\u7fa9\u804a\u5929\u6a5f\u5668\u4eba\u3002<\/p>\n<h3>7.2 \u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u98df\u8b5c\uff1a\u6210\u529f\u7684\u79d8\u8a23<\/h3>\n<p>\u70ba\u4e86\u6700\u5927\u5316\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u6f5b\u529b\uff0cSalesforce\u7cbe\u5fc3\u7b56\u5283\u4e86 <a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/trails\/build-einstein-bots\" target=\"_blank\" rel=\"noopener noreferrer\">\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u98df\u8b5c<\/a>, \u4e00\u500b\u5168\u9762\u7684\u6700\u4f73\u5be6\u8e10\u3001\u63d0\u793a\u548c\u6280\u8853\u7684\u96c6\u5408\u3002\u9019\u500b\u5bf6\u8cb4\u7684\u8cc7\u6e90\u70ba\u5e0c\u671b\u91cb\u653e\u5176\u804a\u5929\u6a5f\u5668\u4eba\u5168\u90e8\u6f5b\u529b\u4e26\u63a8\u52d5\u6210\u529f\u5be6\u65bd\u7684\u4f01\u696d\u63d0\u4f9b\u6307\u5c0e\u3002<\/p>\n<p>\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u98df\u8b5c\u6db5\u84cb\u4e86\u5ee3\u6cdb\u7684\u4e3b\u984c\uff0c\u5305\u62ec\uff1a<\/p>\n<ul>\n<li>\u6a5f\u5668\u4eba\u8a2d\u8a08\u548c\u5c0d\u8a71\u6d41\u7a0b\u512a\u5316<\/li>\n<li>\u81ea\u7136\u8a9e\u8a00\u8655\u7406\u548c\u610f\u5716\u8b58\u5225<\/li>\n<li>\u6578\u64da\u6574\u5408\u548c\u77e5\u8b58\u7ba1\u7406<\/li>\n<li>\u591a\u8a9e\u8a00\u6a5f\u5668\u4eba\u958b\u767c<\/li>\n<li>\u5206\u6790\u8207\u7e3e\u6548\u76e3\u63a7<\/li>\n<li>\u6301\u7e8c\u6539\u9032\u8207\u8fed\u4ee3<\/li>\n<\/ul>\n<p>\u900f\u904e\u5229\u7528\u300a\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u98df\u8b5c\u300b\u4e2d\u6982\u8ff0\u7684\u898b\u89e3\u548c\u7b56\u7565\uff0c\u4f01\u696d\u53ef\u4ee5\u78ba\u4fdd\u5176\u804a\u5929\u6a5f\u5668\u4eba\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u9ad4\u9a57\uff0c\u7c21\u5316\u64cd\u4f5c\u4e26\u9a45\u52d5\u53ef\u8861\u91cf\u7684\u7d50\u679c\u3002<\/p>\n<p>\u9664\u4e86Salesforce\u63d0\u4f9b\u7684\u5b98\u65b9\u8cc7\u6e90\u5916\uff0c\u9084\u6709\u5e7e\u500b\u7b2c\u4e09\u65b9\u4f9b\u61c9\u5546\uff0c\u4f8b\u5982 <a href=\"https:\/\/brainpod.ai\/\" target=\"_blank\" rel=\"noopener noreferrer\">Brain Pod AI<\/a>, \u63d0\u4f9b\u5275\u65b0\u7684\u89e3\u6c7a\u65b9\u6848\u548c\u670d\u52d9\uff0c\u4ee5\u589e\u5f37\u611b\u56e0\u65af\u5766\u6a5f\u5668\u4eba\u7684\u529f\u80fd\u3002Brain Pod AI\u5c08\u6ce8\u65bc\u591a\u8a9e\u8a00AI\u804a\u5929\u52a9\u624b\u3001AI\u5716\u50cf\u751f\u6210\u548cAI\u5beb\u4f5c\u5de5\u5177\uff0c\u70ba\u4f01\u696d\u63d0\u4f9b\u5168\u9762\u7684AI\u9a45\u52d5\u89e3\u6c7a\u65b9\u6848\uff0c\u4ee5\u63d0\u5347\u5ba2\u6236\u4e92\u52d5\u4e26\u63a8\u52d5\u5275\u65b0\u3002<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/zh_tw\/mastering-einstein-bots-salesforces-ai-powered-chatbots-for-smarter-customer-engagement\/\" data-essbisPostTitle=\"Mastering Einstein Bots: Salesforce&#8217;s AI-Powered Chatbots for Smarter Customer Engagement\" data-essbisHoverContainer=\"\"><p>In today&#8217;s fast-paced business landscape, delivering exceptional customer experiences is paramount for companies striving to stay ahead of the curve. Salesforce&#8217;s cutting-edge einstein bots empower organizations to harness the power of artificial intelligence (AI) and chatbots, revolutionizing customer engagement strategies. These intelligent einstein bots seamlessly integrate with the Salesforce ecosystem, enabling businesses to provide instant, [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":252834,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-252833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252833","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/comments?post=252833"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/252833\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media\/252834"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media?parent=252833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/categories?post=252833"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/tags?post=252833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}