{"id":257022,"date":"2025-09-09T10:43:35","date_gmt":"2025-09-09T17:43:35","guid":{"rendered":"https:\/\/messengerbot.app\/mastering-customer-retention-and-loyalty-exploring-strategies-definitions-and-the-impact-of-churn-on-growth\/"},"modified":"2025-09-09T10:43:35","modified_gmt":"2025-09-09T17:43:35","slug":"%e6%8e%8c%e6%8f%a1%e5%ae%a2%e6%88%b6%e7%95%99%e5%ad%98%e5%92%8c%e5%bf%a0%e8%aa%a0%e5%ba%a6%ef%bc%8c%e6%8e%a2%e7%b4%a2%e7%ad%96%e7%95%a5%e3%80%81%e5%ae%9a%e7%be%a9%e4%bb%a5%e5%8f%8a%e6%b5%81%e5%a4%b1","status":"publish","type":"post","link":"https:\/\/messengerbot.app\/zh_tw\/mastering-customer-retention-and-loyalty-exploring-strategies-definitions-and-the-impact-of-churn-on-growth\/","title":{"rendered":"\u638c\u63e1\u5ba2\u6236\u4fdd\u7559\u8207\u5fe0\u8aa0\u5ea6\uff1a\u63a2\u7d22\u7b56\u7565\u3001\u5b9a\u7fa9\u53ca\u6d41\u5931\u5c0d\u6210\u9577\u7684\u5f71\u97ff"},"content":{"rendered":"<input type=\"hidden\" value=\"\" data-essbispostcontainer=\"\" data-essbisposturl=\"https:\/\/messengerbot.app\/zh_tw\/mastering-customer-retention-and-loyalty-exploring-strategies-definitions-and-the-impact-of-churn-on-growth\/\" data-essbisposttitle=\"Mastering Customer Retention and Loyalty: Exploring Strategies, Definitions, and the Impact of Churn on Growth\" data-essbishovercontainer=\"\"><div class=\"key-takeaways-box\">\n<h2>\u95dc\u9375\u8981\u9ede<\/h2>\n<ul>\n<li><strong>\u5ba2\u6236\u4fdd\u7559\u81f3\u95dc\u91cd\u8981\uff1a<\/strong> \u512a\u5148\u8003\u616e\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u5ea6\u53ef\u4ee5\u986f\u8457\u964d\u4f4e\u7372\u5ba2\u6210\u672c\u4e26\u63a8\u52d5\u53ef\u6301\u7e8c\u589e\u9577\u3002<\/li>\n<li><strong>\u7406\u89e3\u6d41\u5931\u7387\uff1a<\/strong> 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\u50cf\u661f\u5df4\u514b\u548c\u4e9e\u99ac\u905c\u9019\u6a23\u7684\u54c1\u724c\u5c55\u793a\u4e86\u6210\u529f\u7684\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\uff0c\u8b49\u660e\u4e86\u5b83\u5011\u5c0d\u5fe0\u8aa0\u5ea6\u548c\u76c8\u5229\u80fd\u529b\u7684\u6b63\u9762\u5f71\u97ff\u3002<\/li>\n<\/ul>\n<\/div>\n<p>\u5728\u7576\u4eca\u7af6\u722d\u6fc0\u70c8\u7684\u5e02\u5834\u4e2d\uff0c\u638c\u63e1 <strong>\u5ba2\u6236\u7559\u5b58\u548c\u5fe0\u8aa0\u5ea6<\/strong> \u4e0d\u50c5\u50c5\u662f\u4e00\u7a2e\u7b56\u7565\uff1b\u5b83\u662f\u53ef\u6301\u7e8c\u589e\u9577\u7684\u5fc5\u8981\u689d\u4ef6\u3002\u4e86\u89e3 <strong>\u5ba2\u6236\u7559\u5b58<\/strong>\u2014\u2014\u5176\u5b9a\u7fa9\u3001\u91cd\u8981\u6027\u4ee5\u53ca\u5b83\u8207 <strong>\u5ba2\u6236\u7372\u53d6<\/strong>\u4e4b\u9593\u7684\u8907\u96dc\u95dc\u4fc2\u2014\u2014\u5c0d\u65bc\u4efb\u4f55\u5e0c\u671b\u84ec\u52c3\u767c\u5c55\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u672c\u6587\u5c07\u6df1\u5165\u63a2\u8a0e <strong>\u5ba2\u6236\u7559\u5b58\u548c\u589e\u9577<\/strong>, \u63a2\u7d22\u7559\u5b58\u7684\u5c0d\u7acb\u9762\uff0c\u5373 <strong>\u5ba2\u6236\u6d41\u5931<\/strong>, \u53ca\u5176\u5c0d\u4f01\u696d\u7684\u6df1\u9060\u5f71\u97ff\u3002\u6211\u5011\u9084\u5c07\u63ed\u793a <strong>\u9867\u5ba2\u5fe0\u8aa0\u5ea6\u7684\u4e09\u500b R<\/strong>, \u6aa2\u8996 <strong>\u5ba2\u6236\u4fdd\u7559\u7b56\u7565<\/strong>, \u4e26\u7a81\u986f\u5be6\u969b\u6848\u4f8b\uff0c\u4ee5\u8aaa\u660e\u6709\u6548\u7684\u505a\u6cd5\u3002\u6b64\u5916\uff0c\u6211\u5011\u5c07\u8a0e\u8ad6\u900f\u904e <strong>\u9867\u5ba2\u7559\u5b58\u7387\u516c\u5f0f<\/strong> \u4f86\u8861\u91cf\u6210\u529f\u7684\u91cd\u8981\u6027\uff0c\u4ee5\u53ca\u4e00\u4f4d\u5c08\u6ce8\u65bc <strong>\u9867\u5ba2\u7559\u5b58\u548c\u904b\u71df\u7684\u5c08\u5bb6<\/strong> \u5982\u4f55\u63d0\u5347\u60a8\u7684\u52aa\u529b\u3002\u52a0\u5165\u6211\u5011\uff0c\u4e00\u8d77\u63a2\u7d22 <strong>\u9867\u5ba2\u7559\u5b58\u548c\u6eff\u610f\u5ea6\u7684\u9818\u57df<\/strong>, 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<a href=\"https:\/\/www.forbes.com\" target=\"_blank\" rel=\"noopener\">\u300a\u798f\u5e03\u65af\u300b<\/a>)\u3002\u56e0\u6b64\uff0c\u4e86\u89e3\u5ba2\u6236\u4fdd\u7559\u53ca\u5176\u5f71\u97ff\u5c0d\u65bc\u4efb\u4f55\u5e0c\u671b\u5728\u7af6\u722d\u5e02\u5834\u4e2d\u84ec\u52c3\u767c\u5c55\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/09\/customer-retention-and-334024.png\" alt=\"\u5ba2\u6236\u4fdd\u7559\u548c\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u5ba2\u6236\u4fdd\u7559\u7684\u5c0d\u7acb\u9762\u662f\u4ec0\u9ebc\uff1f<\/h2>\n<p>\u4e86\u89e3\u5ba2\u6236\u4fdd\u7559\u7684\u5c0d\u7acb\u9762\u5c0d\u65bc\u4efb\u4f55\u5e0c\u671b\u5728\u7af6\u722d\u74b0\u5883\u4e2d\u84ec\u52c3\u767c\u5c55\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u5ba2\u6236\u6d41\u5931\uff0c\u901a\u5e38\u7a31\u70ba\u6d41\u5931\uff0c\u4ee3\u8868\u5728\u7279\u5b9a\u671f\u9593\u5167\u5ba2\u6236\u7684\u6d41\u5931\u3002\u9019\u4e00\u73fe\u8c61\u53ef\u80fd\u6703\u5c0d\u516c\u53f8\u7684\u5e95\u7dda\u7522\u751f\u91cd\u5927\u5f71\u97ff\uff0c\u56e0\u6b64\u5b8c\u5168\u638c\u63e1\u5176\u5f71\u97ff\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n<h3>\u5ba2\u6236\u6d41\u5931\u53ca\u5176\u5c0d\u4f01\u696d\u7684\u5f71\u97ff<\/h3>\n<p>\u5ba2\u6236\u6d41\u5931\u5c0d\u4f01\u696d\u53ef\u80fd\u9020\u6210\u4e0d\u5229\u5f71\u97ff\uff0c\u5c0e\u81f4\u6536\u5165\u6e1b\u5c11\u548c\u7372\u53d6\u65b0\u5ba2\u6236\u7684\u6210\u672c\u589e\u52a0\u3002\u7576\u5ba2\u6236\u6d41\u5931\u6642\uff0c\u4e0d\u50c5\u6703\u5f71\u97ff\u5373\u6642\u92b7\u552e\uff0c\u9084\u6703\u640d\u5bb3\u54c1\u724c\u7684\u8072\u8b7d\u548c\u5ba2\u6236\u4fe1\u4efb\u3002\u672a\u80fd\u89e3\u6c7a\u6d41\u5931\u539f\u56e0\u7684\u516c\u53f8\u53ef\u80fd\u6703\u767c\u73fe\u81ea\u5df1\u9677\u5165\u4e0d\u65b7\u9700\u8981\u66ff\u63db\u6d41\u5931\u5ba2\u6236\u7684\u5faa\u74b0\uff0c\u9019\u65e2\u6602\u8cb4\u53c8\u4e0d\u53ef\u6301\u7e8c\u3002\u70ba\u4e86\u6e1b\u8f15\u9019\u4e00\u554f\u984c\uff0c\u4f01\u696d\u61c9\u5c08\u6ce8\u65bc\u7406\u89e3\u5ba2\u6236\u4fdd\u7559\u7684\u610f\u7fa9\uff0c\u4e26\u5be6\u65bd\u6709\u6548\u7684\u7b56\u7565\u4f86\u589e\u5f37\u5fe0\u8aa0\u5ea6\u3002<\/p>\n<h3>\u4fdd\u7559\u7684\u5c0d\u7acb\u9762\uff1a\u7406\u89e3\u6d41\u5931<\/h3>\n<p>\u6d41\u5931\u662f\u4e00\u500b\u95dc\u9375\u6307\u6a19\uff0c\u53cd\u6620\u5ba2\u6236\u7d42\u6b62\u8207\u54c1\u724c\u95dc\u4fc2\u7684\u901f\u5ea6\u3002\u9ad8\u6d41\u5931\u7387\u53ef\u80fd\u8868\u660e\u6f5b\u5728\u554f\u984c\uff0c\u4f8b\u5982\u5ba2\u6236\u670d\u52d9\u4e0d\u4f73\u3001\u7f3a\u4e4f\u53c3\u8207\u6216\u50f9\u503c\u4e3b\u5f35\u4e0d\u8db3\u3002\u901a\u904e\u5206\u6790\u5ba2\u6236\u4fdd\u7559\u548c\u6d41\u5931\u7684 SQL \u554f\u984c\uff0c\u4f01\u696d\u53ef\u4ee5\u7372\u5f97\u6709\u95dc\u5c0e\u81f4\u6d41\u5931\u7684\u56e0\u7d20\u7684\u898b\u89e3\uff0c\u4e26\u5236\u5b9a\u91dd\u5c0d\u6027\u7684\u7b56\u7565\u4f86\u6539\u5584\u4fdd\u7559\u7387\u3002\u4f8b\u5982\uff0c\u5be6\u65bd\u4ee5\u5ba2\u6236\u6eff\u610f\u5ea6\u70ba\u91cd\u9ede\u7684\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u53ef\u4ee5\u5c0e\u81f4\u66f4\u5fe0\u8aa0\u7684\u5ba2\u6236\u7fa4\uff0c\u6700\u7d42\u63a8\u52d5\u589e\u9577\u3002<\/p>\n<h2>\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684 3 R \u662f\u4ec0\u9ebc\uff1f<\/h2>\n<p>\u7406\u89e3\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684 3 R\u2014\u2014\u4fdd\u7559\u3001\u95dc\u4fc2\u548c\u734e\u52f5\u2014\u2014\u53ef\u4ee5\u986f\u8457\u63d0\u5347\u60a8\u7684\u65b9\u6cd5 <a href=\"https:\/\/messengerbot.app\/zh_tw\/\">\u5ba2\u6236\u7559\u5b58\u548c\u589e\u9577<\/a>\u9019\u4e9b\u539f\u5247\u6307\u5c0e\u4f01\u696d\u8207\u5ba2\u6236\u5efa\u7acb\u5f37\u6709\u529b\u7684\u806f\u7e6b\uff0c\u6700\u7d42\u5c0e\u81f4\u5fe0\u8aa0\u5ea6\u548c\u6eff\u610f\u5ea6\u7684\u63d0\u5347\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u8a08\u5283\uff1a\u5efa\u7acb\u6301\u4e45\u7684\u95dc\u4fc2<\/h3>\n<p>\u5be6\u65bd\u6709\u6548\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/free-trial-offer\/\">\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u8a08\u5283<\/a> \u5c0d\u65bc\u57f9\u990a\u8207\u5ba2\u6236\u7684\u6301\u4e45\u95dc\u4fc2\u81f3\u95dc\u91cd\u8981\u3002\u9019\u4e9b\u8a08\u5283\u4e0d\u50c5\u6fc0\u52f5\u91cd\u8907\u8cfc\u8cb7\uff0c\u9084\u5728\u5ba2\u6236\u4e4b\u9593\u5275\u9020\u6b78\u5c6c\u611f\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u503c\u5f97\u8003\u616e\u7684\u7b56\u7565\uff1a<\/p>\n<ul>\n<li><strong>\u500b\u6027\u5316\u512a\u60e0\uff1a<\/strong> \u6839\u64da\u5ba2\u6236\u7684\u504f\u597d\u548c\u8cfc\u8cb7\u6b77\u53f2\u91cf\u8eab\u5b9a\u5236\u734e\u52f5\uff0c\u4ee5\u589e\u5f37\u53c3\u8207\u611f\u3002<\/li>\n<li><strong>\u7368\u5bb6\u8a2a\u554f\uff1a<\/strong> \u70ba\u5fe0\u8aa0\u5ba2\u6236\u63d0\u4f9b\u65b0\u7522\u54c1\u6216\u7279\u5225\u4fc3\u92b7\u7684\u63d0\u524d\u8a2a\u554f\uff0c\u5f37\u5316\u4ed6\u5011\u5c0d\u60a8\u54c1\u724c\u7684\u50f9\u503c\u3002<\/li>\n<li><strong>\u53cd\u994b\u6574\u5408\uff1a<\/strong> \u7a4d\u6975\u5c0b\u6c42\u5ba2\u6236\u5c0d\u60a8\u7684\u5fe0\u8aa0\u8a08\u5283\u7684\u53cd\u994b\uff0c\u4ee5\u78ba\u4fdd\u5b83\u5011\u7b26\u5408\u671f\u671b\u4e26\u63d0\u5347\u6eff\u610f\u5ea6\u3002<\/li>\n<\/ul>\n<p>\u901a\u904e\u5c08\u6ce8\u65bc\u9019\u4e9b\u8981\u7d20\uff0c\u4f01\u696d\u53ef\u4ee5\u986f\u8457\u6539\u5584 <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\">\u9867\u5ba2\u7559\u5b58\u548c\u6eff\u610f\u5ea6\u7684\u9818\u57df<\/a>, \u9032\u800c\u5efa\u7acb\u66f4\u5fe0\u8aa0\u7684\u5ba2\u6236\u7fa4\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u548c\u6eff\u610f\u5ea6\uff1a\u5fe0\u8aa0\u7684\u95dc\u9375<\/h3>\n<p>\u5ba2\u6236\u6eff\u610f\u5ea6\u662f <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\">\u5ba2\u6236\u7559\u5b58<\/a>\u7684\u95dc\u9375\u7d44\u6210\u90e8\u5206\u3002\u7576\u5ba2\u6236\u611f\u5230\u88ab\u91cd\u8996\u548c\u7406\u89e3\u6642\uff0c\u4ed6\u5011\u66f4\u6709\u53ef\u80fd\u4fdd\u6301\u5fe0\u8aa0\u3002\u4ee5\u4e0b\u662f\u63d0\u5347\u6eff\u610f\u5ea6\u7684\u95dc\u9375\u505a\u6cd5\uff1a<\/p>\n<ul>\n<li><strong>\u7121\u7e2b\u7684\u5165\u9580\u9ad4\u9a57\uff1a<\/strong> \u9806\u66a2\u7684\u5165\u9580\u904e\u7a0b\u53ef\u4ee5\u5c07\u5ba2\u6236\u4fdd\u7559\u7387\u63d0\u9ad8\u591a\u9054 50%\u3002\u5229\u7528\u6307\u5c0e\u6559\u7a0b\u548c\u500b\u6027\u5316\u7684\u6b61\u8fce\u4fe1\u606f\u4f86\u5e6b\u52a9\u65b0\u5ba2\u6236\u700f\u89bd\u60a8\u7684\u7522\u54c1\u3002<\/li>\n<li><strong>\u5efa\u7acb\u53cd\u994b\u5faa\u74b0\uff1a<\/strong> \u901a\u904e\u8abf\u67e5\u548c\u76f4\u63a5\u6e9d\u901a\u7a4d\u6975\u5fb5\u6c42\u53cd\u994b\u3002\u6839\u64da\u8c9d\u6069\u516c\u53f8\uff0c\u512a\u5148\u8003\u616e\u53cd\u994b\u7684\u516c\u53f8\u53ef\u4ee5\u5c07\u4fdd\u7559\u7387\u63d0\u9ad8 10-15%\u3002<\/li>\n<li><strong>\u6301\u7e8c\u7684\u53c3\u8207\uff1a<\/strong> \u900f\u904e\u5b9a\u671f\u7684\u6e9d\u901a\uff0c\u4f8b\u5982\u96fb\u5b50\u90f5\u4ef6\u901a\u8a0a\u548c\u793e\u4ea4\u5a92\u9ad4\u66f4\u65b0\uff0c\u4fdd\u6301\u54c1\u724c\u7684\u53ef\u898b\u6027\uff0c\u4ee5\u8b93\u60a8\u7684\u54c1\u724c\u59cb\u7d42\u5728\u9867\u5ba2\u5fc3\u4e2d\u3002<\/li>\n<\/ul>\n<p>\u901a\u904e\u512a\u5148\u8003\u616e\u5ba2\u6236\u4fdd\u7559\u548c\u6eff\u610f\u5ea6\uff0c\u4f01\u696d\u53ef\u4ee5\u57f9\u990a\u5fe0\u8aa0\u5ea6\u4e26\u63a8\u52d5\u9577\u671f\u6210\u529f\u3002<\/p>\n<h2>\u4fdd\u7559\u7b56\u7565\u7684\u56db\u500b\u5c64\u7d1a\u662f\u4ec0\u9ebc\uff1f<\/h2>\n<p>\u4e86\u89e3\u5404\u7a2e\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u7684\u4e0d\u540c\u5c64\u7d1a\u5c0d\u65bc\u4efb\u4f55\u65e8\u5728\u589e\u5f37\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u548c\u63a8\u52d5\u589e\u9577\u7684\u4f01\u696d\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u9019\u4e9b\u7b56\u7565\u53ef\u4ee5\u5206\u70ba\u56db\u500b\u660e\u78ba\u7684\u5c64\u7d1a\uff0c\u6bcf\u500b\u5c64\u7d1a\u91dd\u5c0d\u5ba2\u6236\u53c3\u8207\u548c\u6eff\u610f\u5ea6\u7684\u4e0d\u540c\u65b9\u9762\u3002\u901a\u904e\u6709\u6548\u5730\u5be6\u65bd\u9019\u4e9b\u7b56\u7565\uff0c\u4f01\u696d\u53ef\u4ee5\u986f\u8457\u6539\u5584\u4ed6\u5011\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/\">\u5ba2\u6236\u7559\u5b58<\/a> \u548c\u6574\u9ad4\u8868\u73fe\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\uff1a\u5168\u9762\u6982\u8ff0<\/h3>\n<p>\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u6db5\u84cb\u4e86\u4e00\u7cfb\u5217\u65e8\u5728\u4fdd\u6301\u5ba2\u6236\u53c3\u8207\u548c\u6eff\u610f\u7684\u505a\u6cd5\u3002\u9019\u4e9b\u7b56\u7565\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><strong>\u4e3b\u52d5\u6e9d\u901a\uff1a<\/strong> \u5b9a\u671f\u901a\u904e\u901a\u8a0a\u3001\u66f4\u65b0\u548c\u500b\u6027\u5316\u6d88\u606f\u8207\u5ba2\u6236\u806f\u7e6b\uff0c\u53ef\u4ee5\u8b93\u60a8\u7684\u54c1\u724c\u59cb\u7d42\u5728\u9867\u5ba2\u5fc3\u4e2d\uff0c\u4e26\u4fc3\u9032\u806f\u7e6b\u611f\u3002<\/li>\n<li><strong>\u9644\u52a0\u50f9\u503c\u670d\u52d9\uff1a<\/strong> \u63d0\u4f9b\u984d\u5916\u7684\u670d\u52d9\u6216\u597d\u8655\uff0c\u4f8b\u5982\u514d\u8cbb\u8a66\u7528\u6216\u7368\u5bb6\u5167\u5bb9\uff0c\u53ef\u4ee5\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u4e26\u9f13\u52f5\u5fe0\u8aa0\u5ea6\u3002<\/li>\n<li><strong>\u53cd\u994b\u6a5f\u5236:<\/strong> \u5be6\u65bd\u7cfb\u7d71\u4ee5\u6536\u96c6\u5ba2\u6236\u53cd\u994b\uff0c\u4f7f\u4f01\u696d\u80fd\u5920\u6839\u64da\u771f\u5be6\u7528\u6236\u9ad4\u9a57\u9032\u884c\u8abf\u6574\u548c\u6539\u9032\u5176\u7522\u54c1\u3002<\/li>\n<li><strong>\u900f\u904e\u793e\u4ea4\u5a92\u9ad4\u7684\u4e92\u52d5\uff1a<\/strong> \u5728\u793e\u4ea4\u5a92\u9ad4\u5e73\u53f0\u4e0a\u7a4d\u6975\u8207\u5ba2\u6236\u4e92\u52d5\u53ef\u4ee5\u570d\u7e5e\u60a8\u7684\u54c1\u724c\u5275\u5efa\u4e00\u500b\u793e\u7fa4\uff0c\u589e\u5f37\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u3002<\/li>\n<\/ul>\n<p>\u901a\u904e\u5c08\u6ce8\u65bc\u9019\u4e9b\u7b56\u7565\uff0c\u4f01\u696d\u53ef\u4ee5\u5efa\u7acb\u4e00\u500b\u5f37\u5927\u7684\u6846\u67b6\uff0c\u4ee5 <a href=\"https:\/\/messengerbot.app\/zh_tw\/free-trial-offer\/\">\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u8a08\u5283<\/a> \u4e0d\u50c5\u4fdd\u7559\u73fe\u6709\u5ba2\u6236\uff0c\u9084\u5438\u5f15\u65b0\u5ba2\u6236\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u7684\u4f8b\u5b50\uff1a\u771f\u5be6\u4e16\u754c\u7684\u61c9\u7528<\/h3>\n<p>\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u5728\u5404\u884c\u5404\u696d\u7684\u771f\u5be6\u4e16\u754c\u61c9\u7528\u5c55\u793a\u4e86\u5b83\u5011\u7684\u6709\u6548\u6027\u3002\u4ee5\u4e0b\u662f\u5e7e\u500b\u503c\u5f97\u6ce8\u610f\u7684\u4f8b\u5b50\uff1a<\/p>\n<ul>\n<li><strong>\u661f\u5df4\u514b\uff1a<\/strong> \u661f\u5df4\u514b\u734e\u52f5\u8a08\u756b\u900f\u904e\u6bcf\u82b1\u8cbb\u4e00\u7f8e\u5143\u63d0\u4f9b\u7a4d\u5206\u4f86\u6fc0\u52f5\u91cd\u8907\u8cfc\u8cb7\uff0c\u9019\u4e9b\u7a4d\u5206\u53ef\u4ee5\u514c\u63db\u514d\u8cbb\u98f2\u54c1\u548c\u98df\u54c1\u3002\u9019\u4e00\u7b56\u7565\u986f\u8457\u63d0\u5347\u4e86\u9867\u5ba2\u7684\u7559\u5b58\u7387\u548c\u6eff\u610f\u5ea6\u3002<\/li>\n<li><strong>\u4e9e\u99ac\u905c:<\/strong> \u4e9e\u99ac\u905cPrime\u70ba\u6703\u54e1\u63d0\u4f9b\u7368\u5bb6\u798f\u5229\uff0c\u5982\u514d\u8cbb\u904b\u9001\u3001\u4e32\u6d41\u670d\u52d9\u7684\u8a2a\u554f\u548c\u7279\u5225\u6298\u6263\u3002\u9019\u7a2e\u5168\u9762\u7684\u9867\u5ba2\u7559\u5b58\u7b56\u7565\u4f7f\u5f97\u9867\u5ba2\u7fa4\u9ad4\u5fe0\u8aa0\uff0c\u7d93\u5e38\u56de\u4f86\u8cfc\u8cb7\u66f4\u591a\u3002<\/li>\n<li><strong>\u5948\u98db:<\/strong> \u900f\u904e\u6578\u64da\u5206\u6790\u4f86\u500b\u6027\u5316\u5167\u5bb9\u63a8\u85a6\uff0c\u5948\u98db\u63d0\u5347\u4e86\u7528\u6236\u9ad4\u9a57\uff0c\u5c0e\u81f4\u66f4\u9ad8\u7684\u7559\u5b58\u7387\u3002\u4ed6\u5011\u5c08\u6ce8\u65bc\u901a\u904e\u91cf\u8eab\u5b9a\u5236\u7684\u7522\u54c1\u4f86\u63d0\u5347\u9867\u5ba2\u6eff\u610f\u5ea6\uff0c\u9019\u9ad4\u73fe\u4e86\u6709\u6548\u7684\u7559\u5b58\u7b56\u7565\u3002<\/li>\n<\/ul>\n<p>\u9019\u4e9b\u4f8b\u5b50\u7a81\u986f\u4e86\u5982\u4f55\u5be6\u65bd\u91dd\u5c0d\u6027\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e6%95%99%e5%ad%b8\/\">\u5ba2\u6236\u4fdd\u7559\u7b56\u7565<\/a> \u53ef\u4ee5\u70ba\u4f01\u696d\u5e36\u4f86\u53ef\u89c0\u7684\u5229\u76ca\uff0c\u5f37\u8abf\u4e86\u7dad\u6301\u826f\u597d\u9867\u5ba2\u95dc\u4fc2\u7684\u91cd\u8981\u6027\u3002<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/09\/customer-retention-and-386930.png\" alt=\"\u5ba2\u6236\u4fdd\u7559\u548c\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>\u70ba\u4ec0\u9ebc\u9867\u5ba2\u7559\u5b58\u5f88\u91cd\u8981\uff1f<\/h2>\n<p>\u4e86\u89e3\u9867\u5ba2\u7559\u5b58\u7684\u91cd\u8981\u6027\u5c0d\u65bc\u4efb\u4f55\u8ffd\u6c42\u53ef\u6301\u7e8c\u589e\u9577\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u9867\u5ba2\u7559\u5b58\u4e0d\u50c5\u964d\u4f4e\u4e86\u7372\u53d6\u65b0\u9867\u5ba2\u7684\u6210\u672c\uff0c\u9084\u63d0\u9ad8\u4e86\u6574\u9ad4\u76c8\u5229\u80fd\u529b\u3002\u901a\u904e\u5c08\u6ce8\u65bc\u7559\u4f4f\u73fe\u6709\u9867\u5ba2\uff0c\u4f01\u696d\u53ef\u4ee5\u5efa\u7acb\u4e00\u500b\u5fe0\u8aa0\u7684\u9867\u5ba2\u57fa\u790e\uff0c\u70ba\u9577\u671f\u6210\u529f\u505a\u51fa\u8ca2\u737b\u3002<\/p>\n<h3>\u9867\u5ba2\u7559\u5b58\u8207\u7372\u53d6\uff1a\u589e\u9577\u7684\u5354\u540c\u4f5c\u7528<\/h3>\n<p>\u5ba2\u6236\u4fdd\u7559\u548c\u7372\u53d6\u662f\u540c\u4e00\u679a\u786c\u5e63\u7684\u5169\u9762\u3002\u96d6\u7136\u7372\u53d6\u65b0\u5ba2\u6236\u81f3\u95dc\u91cd\u8981\uff0c\u4f46\u4fdd\u7559\u4ed6\u5011\u540c\u6a23\u5c0d\u65bc\u6700\u5927\u5316\u6536\u5165\u81f3\u95dc\u91cd\u8981\u3002\u7814\u7a76\u986f\u793a\uff0c\u7372\u53d6\u4e00\u4f4d\u65b0\u5ba2\u6236\u7684\u6210\u672c\u53ef\u80fd\u662f\u4fdd\u7559\u73fe\u6709\u5ba2\u6236\u7684\u4e94\u500d\u3002\u901a\u904e\u6295\u8cc7\u65bc\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\uff0c\u4f01\u696d\u53ef\u4ee5\u63d0\u9ad8\u5ba2\u6236\u7d42\u8eab\u50f9\u503c\uff08CLV\uff09\uff0c\u4e26\u78ba\u4fdd\u7a69\u5b9a\u7684\u6536\u5165\u4f86\u6e90\u3002\u4f8b\u5982\uff0c\u5be6\u65bd\u6709\u6548\u7684\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u8a08\u5283\u53ef\u4ee5\u986f\u8457\u63d0\u5347\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u5f9e\u800c\u4fc3\u9032\u91cd\u8907\u8cfc\u8cb7\u548c\u63a8\u85a6\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u53ca\u5176\u597d\u8655\uff1a\u7406\u89e3\u6295\u8cc7\u5831\u916c\u7387<\/h3>\n<p>\u5ba2\u6236\u4fdd\u7559\u7684\u597d\u8655\u8d85\u8d8a\u4e86\u5373\u6642\u5229\u6f64\u3002\u5c08\u6ce8\u65bc\u5ba2\u6236\u4fdd\u7559\u53ef\u4ee5\u5c0e\u81f4\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684\u63d0\u5347\uff0c\u9019\u8f49\u5316\u70ba\u66f4\u9ad8\u7684\u92b7\u552e\u984d\u548c\u66f4\u4f4e\u7684\u884c\u92b7\u6210\u672c\u3002\u512a\u5148\u8003\u616e\u5ba2\u6236\u4fdd\u7559\u7684\u4f01\u696d\u901a\u5e38\u4eab\u6709\u7af6\u722d\u512a\u52e2\uff0c\u56e0\u70ba\u5fe0\u8aa0\u7684\u5ba2\u6236\u4e0d\u592a\u53ef\u80fd\u8f49\u5411\u7af6\u722d\u5c0d\u624b\u3002\u6b64\u5916\uff0c\u6eff\u610f\u7684\u5ba2\u6236\u66f4\u53ef\u80fd\u63d0\u4f9b\u6b63\u9762\u8a55\u50f9\u548c\u63a8\u85a6\uff0c\u9032\u4e00\u6b65\u63d0\u5347\u54c1\u724c\u8072\u8b7d\u3002\u6839\u64da\u300a\u798f\u5e03\u65af\u300b\u7684\u7814\u7a76\uff0c\u5ba2\u6236\u4fdd\u7559\u7387\u9ad8\u7684\u516c\u53f8\u53ef\u4ee5\u770b\u5230\u5229\u6f64\u589e\u9577\u9ad8\u905495%\u3002\u9019\u7a81\u986f\u4e86\u7406\u89e3\u5ba2\u6236\u4fdd\u7559\u610f\u7fa9\u53ca\u5176\u5c0d\u696d\u52d9\u589e\u9577\u76f4\u63a5\u5f71\u97ff\u7684\u91cd\u8981\u6027\u3002<\/p>\n<h2>\u5ba2\u6236\u4fdd\u7559\u7387\u516c\u5f0f<\/h2>\n<p>\u7406\u89e3 <strong>\u5ba2\u6236\u4fdd\u7559\u7387<\/strong> \u5c0d\u65bc\u65e8\u5728\u63d0\u5347\u5176 <strong>\u5ba2\u6236\u7559\u5b58\u548c\u589e\u9577<\/strong> \u7b56\u7565\u3002\u9867\u5ba2\u7559\u5b58\u7387\u516c\u5f0f\u5e6b\u52a9\u7d44\u7e54\u91cf\u5316\u5b83\u5011\u5728\u7279\u5b9a\u671f\u9593\u5167\u4fdd\u7559\u9867\u5ba2\u7684\u6709\u6548\u6027\u3002\u516c\u5f0f\u5982\u4e0b\uff1a<\/p>\n<p><strong>\u9867\u5ba2\u7559\u5b58\u7387 = ((E \u2013 N) \/ S) x 100<\/strong><\/p>\n<ul>\n<li><strong>E<\/strong> = \u671f\u9593\u7d50\u675f\u6642\u7684\u9867\u5ba2\u6578<\/li>\n<li><strong>N<\/strong> = \u671f\u9593\u5167\u7372\u5f97\u7684\u65b0\u9867\u5ba2\u6578<\/li>\n<li><strong>S<\/strong> = \u671f\u9593\u958b\u59cb\u6642\u7684\u9867\u5ba2\u6578<\/li>\n<\/ul>\n<p>\u9019\u500b\u516c\u5f0f\u63d0\u4f9b\u4e86\u9867\u5ba2\u5fe0\u8aa0\u5ea6\u548c\u6eff\u610f\u5ea6\u7684\u6e05\u6670\u5716\u50cf\uff0c\u9019\u4e9b\u662f <strong>\u5ba2\u6236\u7559\u5b58\u548c\u5fe0\u8aa0\u5ea6<\/strong> \u8a08\u756b\u7684\u95dc\u9375\u7d44\u6210\u90e8\u5206\u3002\u900f\u904e\u5b9a\u671f\u8a08\u7b97\u9019\u500b\u6bd4\u7387\uff0c\u4f01\u696d\u53ef\u4ee5\u8b58\u5225\u8da8\u52e2\u4e26\u505a\u51fa\u660e\u667a\u7684\u6c7a\u7b56\u4ee5\u6539\u5584\u5176\u7559\u5b58\u7b56\u7565\u3002<\/p>\n<h3>\u9867\u5ba2\u7559\u5b58\u548c\u6d41\u5931 SQL \u554f\u984c\uff1a\u6709\u6548\u5206\u6790\u6578\u64da<\/h3>\n<p>\u70ba\u4e86\u6709\u6548\u5206\u6790\u5ba2\u6236\u4fdd\u7559\u548c\u6d41\u5931\uff0c\u4f01\u696d\u53ef\u4ee5\u5229\u7528 SQL \u67e5\u8a62\u5f9e\u5176\u6578\u64da\u5eab\u4e2d\u63d0\u53d6\u6709\u50f9\u503c\u7684\u898b\u89e3\u3002\u4e00\u500b\u5e38\u898b\u7684 SQL \u554f\u984c\u4f86\u8a55\u4f30\u6d41\u5931\u53ef\u80fd\u770b\u8d77\u4f86\u50cf\u9019\u6a23\uff1a<\/p>\n<pre>\nSELECT COUNT(*) AS churned_customers\nFROM customers\nWHERE status = 'churned' AND churn_date BETWEEN 'start_date' AND 'end_date';\n<\/pre>\n<p>\u9019\u500b\u67e5\u8a62\u6709\u52a9\u65bc\u8b58\u5225\u5728\u7279\u5b9a\u6642\u9593\u7bc4\u570d\u5167\u6d41\u5931\u7684\u5ba2\u6236\u6578\u91cf\uff0c\u8b93\u4f01\u696d\u80fd\u5920\u5c07\u9019\u4e9b\u6578\u64da\u8207\u4ed6\u5011\u7684 <strong>\u5ba2\u6236\u4fdd\u7559\u548c\u6d41\u5931<\/strong> \u7b56\u7565\u76f8\u95dc\u806f\u3002\u901a\u904e\u4e86\u89e3\u5ba2\u6236\u6d41\u5931\u80cc\u5f8c\u7684\u539f\u56e0\uff0c\u516c\u53f8\u53ef\u4ee5\u5be6\u65bd\u91dd\u5c0d\u6027\u7684\u8209\u63aa\u4f86\u589e\u5f37 <strong>\u9867\u5ba2\u7559\u5b58\u548c\u6eff\u610f\u5ea6\u7684\u9818\u57df<\/strong>.<\/p>\n<h2>\u5ba2\u6236\u4fdd\u7559\u548c\u904b\u71df\u5c08\u5bb6<\/h2>\n<p>\u5728\u7576\u4eca\u7af6\u722d\u6fc0\u70c8\u7684\u74b0\u5883\u4e2d\uff0c\u5ba2\u6236\u4fdd\u7559\u548c\u904b\u71df\u5c08\u5bb6\u7684\u89d2\u8272\u5c0d\u65bc\u63a8\u52d5\u53ef\u6301\u7e8c\u589e\u9577\u81f3\u95dc\u91cd\u8981\u3002\u9019\u4e9b\u5c08\u696d\u4eba\u58eb\u5c08\u6ce8\u65bc\u958b\u767c\u548c\u5be6\u65bd\u589e\u5f37\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u5ea6\u7684\u7b56\u7565\uff0c\u78ba\u4fdd\u4f01\u696d\u4e0d\u50c5\u5438\u5f15\u65b0\u5ba2\u6236\uff0c\u9084\u80fd\u8b93\u73fe\u6709\u5ba2\u6236\u4fdd\u6301\u53c3\u8207\u548c\u6eff\u610f\u3002<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u548c\u7b56\u7565\uff1a\u5be6\u65bd\u6700\u4f73\u5be6\u8e10<\/h3>\n<p>\u5be6\u65bd\u6709\u6548\u7684\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u9700\u8981\u591a\u65b9\u9762\u7684\u65b9\u6cd5\u3002\u4ee5\u4e0b\u662f\u4e00\u4e9b\u6700\u4f73\u5be6\u8e10\uff1a<\/p>\n<ul>\n<li><strong>\u500b\u4eba\u5316:<\/strong> \u6839\u64da\u500b\u5225\u5ba2\u6236\u7684\u504f\u597d\u91cf\u8eab\u5b9a\u5236\u6e9d\u901a\u548c\u512a\u60e0\u53ef\u4ee5\u986f\u8457\u589e\u5f37\u5ba2\u6236\u4fdd\u7559\u548c\u6eff\u610f\u5ea6\u3002\u5229\u7528\u6578\u64da\u5206\u6790\u6709\u52a9\u65bc\u7406\u89e3\u5ba2\u6236\u884c\u70ba\u548c\u504f\u597d\u3002<\/li>\n<li><strong>\u53cd\u994b\u6a5f\u5236:<\/strong> \u5b9a\u671f\u900f\u904e\u8abf\u67e5\u6216\u76f4\u63a5\u6e9d\u901a\u5fb5\u6c42\u53cd\u994b\uff0c\u8b93\u4f01\u696d\u4e86\u89e3\u5ba2\u6236\u9700\u6c42\u4e26\u53ca\u6642\u89e3\u6c7a\u554f\u984c\uff0c\u5f9e\u800c\u6e1b\u5c11\u6d41\u5931\u7387\u3002<\/li>\n<li><strong>\u5fe0\u8aa0\u8a08\u5283\uff1a<\/strong> \u958b\u767c\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u8a08\u5283\u53ef\u4ee5\u6fc0\u52f5\u91cd\u8907\u8cfc\u8cb7\u3002\u9019\u4e9b\u8a08\u5283\u61c9\u8a72\u6613\u65bc\u7406\u89e3\u4e26\u70ba\u5ba2\u6236\u63d0\u4f9b\u5be6\u969b\u50f9\u503c\u3002<\/li>\n<li><strong>\u4e3b\u52d5\u53c3\u8207\uff1a<\/strong> \u900f\u904e\u5b9a\u671f\u66f4\u65b0\u3001\u500b\u6027\u5316\u6d88\u606f\u548c\u7368\u5bb6\u512a\u60e0\u4f86\u5438\u5f15\u5ba2\u6236\uff0c\u53ef\u4ee5\u8b93\u4ed6\u5011\u8207\u54c1\u724c\u4fdd\u6301\u806f\u7e6b\uff0c\u4fc3\u9032\u5fe0\u8aa0\u5ea6\u3002<\/li>\n<\/ul>\n<p>\u6b32\u7372\u5f97\u6709\u95dc\u589e\u5f37\u5ba2\u6236\u4fdd\u7559\u7b56\u7565\u7684\u66f4\u591a\u898b\u89e3\uff0c\u8acb\u8a2a\u554f <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\">Messenger Bot \u7684\u529f\u80fd<\/a>.<\/p>\n<h3>\u5ba2\u6236\u4fdd\u7559\u8207\u5ba2\u6236\u5fe0\u8aa0\uff1a\u6574\u9ad4\u65b9\u6cd5<\/h3>\n<p>\u7406\u89e3\u5ba2\u6236\u4fdd\u7559\u8207\u5ba2\u6236\u5fe0\u8aa0\u4e4b\u9593\u7684\u95dc\u4fc2\uff0c\u5c0d\u65bc\u4efb\u4f55\u8ffd\u6c42\u9577\u671f\u6210\u529f\u7684\u4f01\u696d\u4f86\u8aaa\u90fd\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u6574\u9ad4\u65b9\u6cd5\u5305\u62ec\uff1a<\/p>\n<ul>\n<li><strong>\u5275\u9020\u50f9\u503c\uff1a<\/strong> \u78ba\u4fdd\u5ba2\u6236\u5728\u8207\u54c1\u724c\u4e92\u52d5\u4e2d\u611f\u77e5\u5230\u50f9\u503c\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u9019\u5305\u62ec\u512a\u8cea\u7522\u54c1\u3001\u5353\u8d8a\u7684\u5ba2\u6236\u670d\u52d9\u548c\u6301\u7e8c\u7684\u652f\u6301\u3002<\/li>\n<li><strong>\u5efa\u7acb\u4fe1\u4efb\uff1a<\/strong> \u900f\u660e\u7684\u6e9d\u901a\u548c\u5c0d\u627f\u8afe\u7684\u4e00\u8cab\u5c65\u884c\u5efa\u7acb\u4fe1\u4efb\uff0c\u9019\u662f\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u7684\u57fa\u77f3\u3002<\/li>\n<li><strong>\u793e\u5340\u53c3\u8207\uff1a<\/strong> \u5728\u54c1\u724c\u5468\u570d\u57f9\u990a\u793e\u5340\u611f\u53ef\u4ee5\u589e\u5f37\u5ba2\u6236\u5fe0\u8aa0\u5ea6\u3002\u901a\u904e\u793e\u4ea4\u5a92\u9ad4\u548c\u6d3b\u52d5\u8207\u5ba2\u6236\u4e92\u52d5\u53ef\u4ee5\u5275\u9020\u5fe0\u8aa0\u7684\u5ba2\u6236\u7fa4\u3002<\/li>\n<\/ul>\n<p>\u6709\u95dc\u5ba2\u6236\u4fdd\u7559\u548c\u5fe0\u8aa0\u5ea6\u5b9a\u7fa9\u7684\u66f4\u591a\u4fe1\u606f\uff0c\u8acb\u67e5\u770b <a href=\"https:\/\/messengerbot.app\/zh_tw\/free-trial-offer\/\">Messenger Bot \u7684\u514d\u8cbb\u8a66\u7528\u512a\u60e0<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/zh_tw\/mastering-customer-retention-and-loyalty-exploring-strategies-definitions-and-the-impact-of-churn-on-growth\/\" data-essbisPostTitle=\"Mastering Customer Retention and Loyalty: Exploring Strategies, Definitions, and the Impact of Churn on Growth\" data-essbisHoverContainer=\"\"><p>Key Takeaways Customer Retention is Essential: Prioritizing customer retention and loyalty can significantly reduce acquisition costs and drive sustainable growth. Understanding Churn: High customer attrition rates can harm profitability, making it crucial to analyze and address churn effectively. Implement Effective Strategies: Utilizing personalized offers, feedback integration, and loyalty programs enhances customer engagement and satisfaction. Measure [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":257021,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-257022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/257022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/comments?post=257022"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/257022\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media\/257021"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media?parent=257022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/categories?post=257022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/tags?post=257022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}