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<strong>\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u7bc4\u4f8b<\/strong>\u3002\u6b64\u5916\uff0c\u6211\u5011\u5c07\u5206\u89e3 <strong>\u5ba2\u6236\u670d\u52d9\u76845C<\/strong>\uff0c\u9019\u4e9b\u662f\u6709\u6548\u5ba2\u6236\u4e92\u52d5\u7684\u91cd\u8981\u7d44\u6210\u90e8\u5206\u3002\u60a8\u9084\u5c07\u4e86\u89e3 <strong>\u6f0f\u6597\u7684\u56db\u500b\u968e\u6bb5<\/strong> \u53ca\u5176\u5982\u4f55\u4fc3\u9032\u7121\u7e2b\u7684\u5ba2\u6236\u65c5\u7a0b\u3002\u5230\u672c\u6587\u7d50\u675f\u6642\uff0c\u60a8\u5c07\u6e05\u695a\u4e86\u89e3\u4ec0\u9ebc\u662f <strong>\u5ba2\u6236\u6f0f\u6597<\/strong> \uff0c\u5176\u91cd\u8981\u6027\uff0c\u4ee5\u53ca\u5be6\u65bd\u6210\u529f\u7684 <strong>\u6f0f\u6597\u652f\u63f4\u529f\u80fd<\/strong>. \u52a0\u5165\u6211\u5011\uff0c\u4e00\u8d77\u63a2\u7d22 <strong>\u5ba2\u6236\u6f0f\u6597\u5206\u6790<\/strong> 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1\uff1a\u96fb\u5b50\u5546\u52d9\u54c1\u724c<\/strong> \u2013 \u4e00\u5bb6\u5728\u7dda\u96f6\u552e\u5546\u5be6\u65bd\u4e86\u4e00\u500b\u5ba2\u6236\u652f\u6301\u6f0f\u6597\uff0c\u8a72\u6f0f\u6597\u4ee5\u5168\u9762\u7684\u5165\u9580\u96fb\u5b50\u90f5\u4ef6\u7cfb\u5217\u958b\u59cb\uff0c\u6307\u5c0e\u65b0\u5ba2\u6236\u5b8c\u6210\u9996\u6b21\u8cfc\u8cb7\u4e26\u63d0\u4f9b\u7522\u54c1\u4f7f\u7528\u5efa\u8b70\u3002\u9019\u7a2e\u4e3b\u52d5\u7684\u65b9\u6cd5\u5c0e\u81f4\u91cd\u8907\u8cfc\u8cb7\u986f\u8457\u589e\u52a0\u3002<\/li>\n<li><strong>\u7bc4\u4f8b 2\uff1aSaaS \u516c\u53f8<\/strong> \u2013 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title=\"\"><\/p>\n<h2>\u7406\u89e3\u5ba2\u6236\u652f\u63f4\u6f0f\u6597<\/h2>\n<p>\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u662f\u4e00\u500b\u95dc\u9375\u6846\u67b6\uff0c\u6307\u5c0e\u4f01\u696d\u6709\u6548\u7ba1\u7406\u5ba2\u6236\u4e92\u52d5\u3002\u5b83\u6709\u52a9\u65bc\u53ef\u8996\u5316\u5ba2\u6236\u5f9e\u6700\u521d\u63a5\u89f8\u9ede\u5230\u89e3\u6c7a\u65b9\u6848\u53ca\u5176\u5f8c\u7684\u65c5\u7a0b\u3002\u901a\u904e\u7406\u89e3\u9019\u500b\u6f0f\u6597\uff0c\u4f01\u696d\u53ef\u4ee5\u63d0\u5347\u5176\u5ba2\u6236\u670d\u52d9\u7b56\u7565\uff0c\u78ba\u4fdd\u6bcf\u4e00\u6b21\u4e92\u52d5\u90fd\u80fd\u512a\u5316\u4ee5\u9054\u5230\u6eff\u610f\u548c\u7559\u5b58\u3002\u826f\u597d\u7d50\u69cb\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%8c%e6%8f%a1%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99-kpi-%e6%8c%87%e6%a8%99%e3%80%81%e9%97%9c%e9%8d%b5%e6%8a%80%e8%83%bd%e3%80%81%e9%a0%98%e5%85%88%e6%8c%87%e6%a8%99%e5%8f%8a%e6%88%90%e5%8a%9f\/\">\u5ba2\u6236\u670d\u52d9\u6f0f\u6597<\/a> 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href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%a6%82%e4%bd%95%e5%9c%a8%e4%b8%8d%e5%88%b0-10-%e5%88%86%e9%90%98%e5%85%a7%e4%bd%bf%e7%94%a8-messenger-%e6%a9%9f%e5%99%a8%e4%ba%ba%e8%a8%ad%e7%bd%ae%e6%82%a8%e7%9a%84%e7%ac%ac%e4%b8%80%e5%80%8b-ai\/\">\u5ba2\u6236\u6f0f\u6597\u6a21\u677f<\/a>, \u4f01\u696d\u53ef\u4ee5\u5275\u5efa\u4e00\u7a2e\u7d50\u69cb\u5316\u7684\u65b9\u6cd5\u4f86\u6709\u6548\u7ba1\u7406\u9019\u4e9b\u4e92\u52d5\u3002<\/p>\n<h3>\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u7bc4\u4f8b<\/h3>\n<p>\u70ba\u4e86\u8aaa\u660e\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u7684\u6709\u6548\u6027\uff0c\u8003\u616e\u4ee5\u4e0b\u7bc4\u4f8b\uff1a<\/p>\n<ul>\n<li><strong>\u4f8b\u5b501\uff1a<\/strong> \u4e00\u5bb6\u79d1\u6280\u516c\u53f8\u5be6\u65bd\u4e86\u4e00\u500b\u6f0f\u6597\uff0c\u5f9e\u81ea\u52d5\u56de\u61c9\u5e38\u898b\u8a62\u554f\u958b\u59cb\uff0c\u7136\u5f8c\u7531\u4e00\u4f4d <a href=\"https:\/\/messengerbot.app\/zh_tw\/#features\">\u6f0f\u6597\u5ba2\u6236\u652f\u63f4\u5c08\u5bb6\u4e8c\u7d1a<\/a> 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href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81-kpi-%e7%af%84%e4%be%8b%ef%bc%9a%e6%8f%90%e5%8d%87%e5%ae%a2%e6%88%b6%e6%bb%bf%e6%84%8f%e5%ba%a6%e5%92%8c%e7%b8%be%e6%95%88%e7%9a%84%e9%97%9c%e9%8d%b5%e6%8c%87\/\">\u5ba2\u6236\u6f0f\u6597\u7bc4\u4f8b<\/a>, \u4f01\u696d\u53ef\u4ee5\u8b58\u5225\u6700\u4f73\u5be6\u8e10\u4e26\u91cf\u8eab\u5b9a\u5236\u5176\u652f\u63f4\u7b56\u7565\uff0c\u4ee5\u6eff\u8db3\u5ba2\u6236\u7684\u7368\u7279\u9700\u6c42\u3002<\/p>\n<h2>\u63a2\u7d22\u5ba2\u6236\u652f\u63f4\u6f0f\u6597\u7684\u56db\u500b\u968e\u6bb5<\/h2>\n<p>\u7406\u89e3 <strong>\u5ba2\u6236\u652f\u6301\u6f0f\u6597<\/strong> 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<strong>\u5ba2\u6236\u6f0f\u6597\u5206\u6790<\/strong>, \u4f01\u696d\u53ef\u4ee5\u5b8c\u5584\u5176\u652f\u6301\u7b56\u7565\u4e26\u6539\u5584\u6574\u9ad4\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<h3>\u5ba2\u6236\u6f0f\u6597\u5716<\/h3>\n<p>\u4e00 <strong>\u5ba2\u6236\u6f0f\u6597\u5716<\/strong> \u76f4\u89c0\u5730\u8868\u793a\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u7684\u5404\u500b\u968e\u6bb5\uff0c\u4f7f\u5718\u968a\u66f4\u5bb9\u6613\u7406\u89e3\u548c\u5206\u6790\u904e\u7a0b\u3002\u9019\u500b\u5716\u5f62\u53ef\u4ee5\u7a81\u51fa\u95dc\u9375\u6307\u6a19\uff0c\u4f8b\u5982\u97ff\u61c9\u6642\u9593\u548c\u89e3\u6c7a\u7387\uff0c\u8b93\u4f01\u696d\u80fd\u5920\u6709\u6548\u5730\u8ddf\u8e2a\u7e3e\u6548\u3002\u5c07\u8996\u89ba\u5143\u7d20\u7d0d\u5165\u60a8\u7684\u7b56\u7565\u4e0d\u50c5\u6709\u52a9\u65bc\u57f9\u8a13\u65b0 <strong>\u6f0f\u6597\u5ba2\u6236\u652f\u6301\u5c08\u54e1<\/strong> 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href=\"https:\/\/messengerbot.app\/zh_tw\/free-trial-offer\/\">\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u6a21\u677f<\/a> \u6982\u8ff0\u5e38\u898b\u554f\u984c\u548c\u89e3\u6c7a\u65b9\u6848\u7684\u6587\u6a94\u3002\u9019\u53ef\u4ee5\u901a\u904e\u4e3b\u52d5\u6e9d\u901a\u4f86\u5be6\u73fe\uff0c\u4f8b\u5982\u5e38\u898b\u554f\u984c\u89e3\u7b54\u548c\u804a\u5929\u6a5f\u5668\u4eba\uff0c\u9019\u4e9b\u5de5\u5177\u6307\u5c0e\u5ba2\u6236\u627e\u5230\u6b63\u78ba\u7684\u8cc7\u6e90\u3002<\/li>\n<li><strong>\u8003\u616e\uff1a<\/strong> \u5728\u9019\u88e1\uff0c\u5ba2\u6236\u8a55\u4f30\u89e3\u6c7a\u554f\u984c\u7684\u9078\u64c7\u3002\u63d0\u4f9b\u6709\u95dc\u53ef\u7528\u652f\u6301\u6e20\u9053\u7684\u6e05\u6670\u4fe1\u606f\uff0c\u4f8b\u5982\u5373\u6642\u804a\u5929\u6216\u96fb\u5b50\u90f5\u4ef6\uff0c\u662f\u81f3\u95dc\u91cd\u8981\u7684\u3002\u4e00\u500b\u7d50\u69cb\u826f\u597d\u7684 <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%8c%e6%8f%a1%e5%ae%a2%e6%88%b6%e4%ba%92%e5%8b%95%e7%9a%84%e8%97%9d%e8%a1%93-%e5%a6%82%e4%bd%95%e5%9c%a8%e5%b9%b3%e8%a1%a110%e5%88%b010%e7%9a%84%e8%a6%8f%e5%89%87%e7%9a%84%e5%90%8c%e6%99%82\/\">\u5ba2\u6236\u670d\u52d9\u6f0f\u6597<\/a> \u53ef\u4ee5\u6709\u6548\u5730\u5c55\u793a\u9019\u4e9b\u9078\u9805\u3002<\/li>\n<li><strong>\u89e3\u6c7a\u65b9\u6848\uff1a<\/strong> \u9019\u500b\u968e\u6bb5\u5c08\u6ce8\u65bc\u89e3\u6c7a\u5ba2\u6236\u7684\u554f\u984c\u3002\u6f0f\u6597\u5ba2\u6236\u652f\u6301\u5c08\u5bb6\u61c9\u5177\u5099\u5fc5\u8981\u7684\u5de5\u5177\u548c\u77e5\u8b58\uff0c\u4ee5\u4fbf\u53ca\u6642\u5354\u52a9\u5ba2\u6236\u3002\u5229\u7528\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e5%ae%a2%e6%88%b6%e6%94%af%e6%8c%81-kpi-%e7%af%84%e4%be%8b%ef%bc%9a%e6%8f%90%e5%8d%87%e5%ae%a2%e6%88%b6%e6%bb%bf%e6%84%8f%e5%ba%a6%e5%92%8c%e7%b8%be%e6%95%88%e7%9a%84%e9%97%9c%e9%8d%b5%e6%8c%87\/\">\u5ba2\u6236\u6f0f\u6597\u5206\u6790<\/a> 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\u9019\u6a23\u7684\u5de5\u5177\uff0c\u4f01\u696d\u53ef\u4ee5\u6536\u96c6\u5ba2\u6236\u4e92\u52d5\u7684\u6578\u64da\uff0c\u4f7f\u4ed6\u5011\u80fd\u5920\u5b8c\u5584\u652f\u6301\u7b56\u7565\u4e26\u63d0\u5347\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n<h3>\u5ba2\u6236\u6f0f\u6597\u5716<\/h3>\n<p>\u7cbe\u5fc3\u8a2d\u8a08\u7684\u5ba2\u6236\u6f0f\u6597\u5716\u5f62\u76f4\u89c0\u5730\u8868\u793a\u5ba2\u6236\u652f\u6301\u6f0f\u6597\u7684\u5404\u500b\u968e\u6bb5\uff0c\u4f7f\u5718\u968a\u66f4\u5bb9\u6613\u7406\u89e3\u548c\u512a\u5316\u5176\u6d41\u7a0b\u3002\u9019\u500b\u5716\u5f62\u53ef\u4ee5\u7a81\u51fa\u95dc\u9375\u6307\u6a19\uff0c\u4f8b\u5982\u97ff\u61c9\u6642\u9593\u548c\u89e3\u6c7a\u7387\uff0c\u63d0\u4f9b\u6539\u9032\u9818\u57df\u7684\u898b\u89e3\u3002\u5c07\u8996\u89ba\u5143\u7d20\u7d0d\u5165\u60a8\u7684\u5ba2\u6236\u652f\u6301\u7b56\u7565\u4e0d\u50c5\u6709\u52a9\u65bc\u57f9\u8a13\uff0c\u9084\u6709\u52a9\u65bc\u5411\u5229\u76ca\u76f8\u95dc\u8005\u50b3\u9054\u6bcf\u500b\u968e\u6bb5\u7684\u91cd\u8981\u6027\u3002<\/p>\n<p><img src=\"https:\/\/messengerbot.app\/wp-content\/uploads\/2025\/10\/customer-support-funnel-347689.jpg\" alt=\"\u5ba2\u6236\u652f\u6301\u6f0f\u6597\" loading=\"lazy\" decoding=\"async\" title=\"\"><\/p>\n<h2>4 P\uff1a\u63d0\u5347\u6f0f\u6597\u4e2d\u7684\u5ba2\u6236\u9ad4\u9a57<\/h2>\n<p>\u4e86\u89e3\u5ba2\u6236\u9ad4\u9a57\u7684 4 P 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<a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%8c%e6%8f%a1%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99-kpi-%e6%8c%87%e6%a8%99%e3%80%81%e9%97%9c%e9%8d%b5%e6%8a%80%e8%83%bd%e3%80%81%e9%a0%98%e5%85%88%e6%8c%87%e6%a8%99%e5%8f%8a%e6%88%90%e5%8a%9f\/\">\u5ba2\u6236\u670d\u52d9KPI<\/a> 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3 \u6f0f\u6597\u7b56\u7565\u4ee5\u7372\u53d6\u6210\u529f<\/h2>\n<p>\u8a72 <strong>\u5ba2\u6236\u652f\u6301\u6f0f\u6597<\/strong> \u662f\u4efb\u4f55\u5546\u696d\u7b56\u7565\u4e2d\u7684\u95dc\u9375\u65b9\u9762\uff0c\u6307\u5c0e\u6f5b\u5728\u5ba2\u6236\u5f9e\u8a8d\u77e5\u5230\u8f49\u63db\u7684\u65c5\u7a0b\u3002\u901a\u904e\u5be6\u65bd <strong>3\u6f0f\u6597\u7b56\u7565<\/strong>, \u4f01\u696d\u53ef\u4ee5\u6709\u6548\u5730\u7ba1\u7406\u9019\u4e00\u65c5\u7a0b\uff0c\u78ba\u4fdd\u6bcf\u500b\u968e\u6bb5\u90fd\u91dd\u5c0d\u53c3\u8207\u548c\u6eff\u610f\u5ea6\u9032\u884c\u512a\u5316\u3002<\/p>\n<h3>\u6f0f\u6597\u8a2d\u7f6e<\/h3>\n<p>\u8a72 <strong>3\u6f0f\u6597\u7b56\u7565<\/strong> \u7531\u4e09\u500b\u95dc\u9375\u968e\u6bb5\u7d44\u6210\uff1a<\/p>\n<ol>\n<li><strong>\u6f0f\u6597\u9802\u90e8 (TOFU)<\/strong>: \u9019\u662f\u6f5b\u5728\u5ba2\u6236\u9996\u6b21\u63a5\u89f8\u60a8\u54c1\u724c\u7684\u5730\u65b9\u3002\u9019\u88e1\u7684\u91cd\u9ede\u662f\u901a\u904e\u6709\u50f9\u503c\u7684\u5167\u5bb9\u4f86\u5438\u5f15\u5ee3\u6cdb\u7684\u53d7\u773e\uff0c\u4ee5\u89e3\u6c7a\u4ed6\u5011\u7684\u75db\u9ede\u3002\u6709\u6548\u7684\u7b56\u7565\u5305\u62ec\u90e8\u843d\u683c\u6587\u7ae0\u3001\u793e\u4ea4\u5a92\u9ad4\u4e92\u52d5\u548c\u8cc7\u8a0a\u6027\u5f71\u7247\u3002\u4f8b\u5982\uff0c\u5229\u7528\u4e00\u500b <a href=\"https:\/\/messengerbot.app\/zh_tw\/%e6%8e%8c%e6%8f%a1%e5%ae%a2%e6%88%b6%e4%ba%92%e5%8b%95%e7%9a%84%e8%97%9d%e8%a1%93-%e5%a6%82%e4%bd%95%e5%9c%a8%e5%b9%b3%e8%a1%a110%e5%88%b010%e7%9a%84%e8%a6%8f%e5%89%87%e7%9a%84%e5%90%8c%e6%99%82\/\">Messenger \u6a5f\u5668\u4eba<\/a> 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(BOFU)<\/strong>: \u9019\u662f\u8f49\u63db\u968e\u6bb5\uff0c\u6f5b\u5728\u5ba2\u6236\u5df2\u6e96\u5099\u597d\u505a\u51fa\u8cfc\u8cb7\u6c7a\u7b56\u3002\u7b56\u7565\u61c9\u5305\u62ec\u500b\u6027\u5316\u512a\u60e0\u3001\u7522\u54c1\u6f14\u793a\u548c\u5ba2\u6236\u898b\u8b49\uff0c\u4ee5\u5efa\u7acb\u4fe1\u4efb\u4e26\u9f13\u52f5\u884c\u52d5\u3002\u6839\u64da\u5167\u5bb9\u884c\u92b7\u7814\u7a76\u6240\u7684\u8cc7\u6599\uff0c61% \u7684\u6d88\u8cbb\u8005\u66f4\u6709\u53ef\u80fd\u5f9e\u63d0\u4f9b\u81ea\u8a02\u5167\u5bb9\u7684\u54c1\u724c\u8cfc\u8cb7\u3002<\/li>\n<\/ol>\n<p>\u901a\u904e\u6709\u6548\u5229\u7528\u9019\u500b <strong>3\u6f0f\u6597\u7b56\u7565<\/strong>, \u4f01\u696d\u53ef\u4ee5\u512a\u5316\u5176\u884c\u92b7\u5de5\u4f5c\u4e26\u63a8\u52d5\u66f4\u9ad8\u7684\u92b7\u552e\u8f49\u63db\u7387\u3002\u50cf Messenger Bot 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class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<input type=\"hidden\" value=\"\" data-essbisPostContainer=\"\" data-essbisPostUrl=\"https:\/\/messengerbot.app\/zh_tw\/mastering-the-customer-support-funnel-understanding-the-stages-5-cs-and-effective-strategies-for-enhanced-customer-experience\/\" data-essbisPostTitle=\"Mastering the Customer Support Funnel: Understanding the Stages, 5 C&#8217;s, and Effective Strategies for Enhanced Customer Experience\" data-essbisHoverContainer=\"\"><p>Key Takeaways Master the customer support funnel to enhance customer experience and drive loyalty. Implement effective onboarding strategies to boost customer retention by up to 50%. Utilize after-sales support channels like live chat and chatbots to ensure customer satisfaction. Focus on retention tactics such as loyalty programs to increase profits by 25% to 95%. Encourage [&hellip;]<\/p>\n","protected":false},"author":14928,"featured_media":257993,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":"","rank_math_robots":"","rank_math_facebook_title":"","rank_math_facebook_description":"","rank_math_twitter_title":"","rank_math_twitter_description":""},"categories":[31],"tags":[],"class_list":["post-257994","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/257994","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/users\/14928"}],"replies":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/comments?post=257994"}],"version-history":[{"count":0,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/posts\/257994\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media\/257993"}],"wp:attachment":[{"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/media?parent=257994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/categories?post=257994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/messengerbot.app\/zh_tw\/wp-json\/wp\/v2\/tags?post=257994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}