Bot de Messenger vs Zendesk vs HubSpot: Una comparación de los tres

We’re all familiar with Zendesk and HubSpot, but what about Messenger Bot? Messenger Bot is a new player in the customer service world, and it’s growing quickly. It seems like this bot will be the next big thing!

Many businesses still don’t understand the benefits of using a chatbot on their website. Zendesk and HubSpot are two popular options, but Messenger Bot has many advantages over these competitors. In this blog post, we’ll compare Zendesk, HubSpot, and Messenger Bot to see which one can best help your business grow.

Which is better HubSpot or Zendesk or Messenger Bot?

El artículo de Zendesk vs HubSpot ofrece una buena comparación entre los dos, pero no compara Messenger Bot con Zendesk ni con HubSpot.

Zendesk is a CRM that’s focused on customer service. It can be used to communicate with customers, and it provides analytics for companies who are trying to identify trends in their success or failure rate. Zendesk also features an API so it integrates well into other applications. The marketing team performance of Zendesk is also one of Zendesk’s strengths. Zendesk’s additional features for their customer data include Zendesk Surveys and Zendesk Social. Zendesk offers multiple ticket forms and self-service solutions. The universal inbox of Zendesk is helpful for Zendesk. Zendesk also has multiple ticket pipelines. The key aspects of Zendesk are Zendesk’s Customer Success, Zendesk Social Engagement, and Zendesk Surveys.

HubSpot offers marketing automation tools for small and medium-sized businesses. It’s focused on marketing, instead of customer service, and provides SEO tools for web content management as well. HubSpot’s social channels are also linked to the software, so it’s easy to manage all social media accounts in one place. HubSpot is more expensive than Zendesk and Messenger Bot because of its marketing automation tools. HubSpot CRM is a popular tool for HubSpot. HubSpot also has email templates and email sequences with multilingual content. The knowledge base regarding third-party apps is extensive. HubSpot’s customer service is also available 24 hours a day, seven days a week. However, Zendesk has better customer support, and Zendesk chat offers increased security for messages between customers and businesses.

Messenger Bot offers customer service via Messenger, which makes it easy to provide answers to frequently asked questions and common problems with the chat interface that’s already familiar to many users. It also has a powerful search engine on top of all messages sent through its platform so you can find any specific conversation quickly. Messenger Bot is a chatbot that can be used to provide customer service without Zendesk or HubSpot. The Messenger bot integrates with Zendesk and HubSpot so it sends notifications when someone contacts Zendesk or HubSpot, and Zendesk and Hubspot send notifications to the Messenger bot. ‘The marketing team organizes a marketing strategy. The marketing team members would launch a program that would lead to the team’s success. Messenger Bot offers the right software for real users in an efficient way. The conversational bots feature calculated properties and access to Zendesk and HubSpot to make the platforms more effective. It is available in public apps.

Does Zendesk integrate with HubSpot?

HubSpot integrates with Zendesk to provide an automated solution for customer service tickets, but it does not integrate natively in the way that Messenger Bot or Facebook Messenger does.

Zendesk handles everything from email support, chat-based messaging, phone and video calls, It provides the framework for all of those customer service interactions.

Zendesk is a robust platform that can be used to manage knowledge, automate tasks and reduce manual workflows.

Companies like Zappos, AOL, Microsoft, and Twitter use Zendesk as their solution for customer service ticket management.

Zendesk is the most robust customer service software on the market today. It has been around for 12 years and its easy-to-use interface allows you to easily create tickets, collect data, automate tasks with workflows, and scale your customer support as it grows.

What is better than Zendesk?

Others are better than Zendesk, and Messenger Bot is one of them. Zendesk does not have the same features as Messenger Bot. Zendesk has many limitations, whereas Messenger Bot is all about customization and simplicity. HubSpot also offers great customer service, but it’s more for inbound sales than outbound support like Zendesk or Messenger Bot.

Zendesk can be very limiting and complicated. There are many steps you have to go through to get anything done, from creating tickets for customers, assigning them new agents, sorting out support queues, setting up escalations rules, etc. Messenger Bot has all these built-in features so that customers can get what they need to be done in one message. Zendesk’s interface is also complicated to navigate, whereas Messenger Bot has a much better UI/UX design that makes it more intuitive for people to use.

Messenger Bot’s chat support is also one of the best in the business. Zendesk has a help button where you can input your question or concern, and get an answer from customer feedback and support as long as they’re online. Messenger Bot goes beyond this with proactive notifications that let customers know when someone is available to chat so they don’t need to wait for a response, which saves both time and energy.

Messenger Bot also focuses on customer feedback, customer expectations, and customer satisfaction. Zendesk, on the other hand, has a reputation problem because they’re known for being unresponsive and not very customer-centric.

HubSpot is also lacking in this area as well. They can’t seem to keep up with demand or provide customers with high-quality support that’s timely and efficient.
Messenger Bot understands customers’ needs and how to go above and beyond them. Zendesk, HubSpot, or other traditional customer service channels just can’t match Messenger Bot’s capabilities for automated notifications that help customers feel like they’re being taken care of without having to ask.

Unlimited light agents with an hour service level objective are available in Messenger Bot, so your agents are never overwhelmed. Zendesk and HubSpot each have a limited amount of agents at their disposal that can only provide basic customer service functions.

Messenger Bot offers all the features for performance dashboards and best customer support for multi-brand support, which Zendesk and HubSpot do not.

The enterprise plan of Zendesk and HubSpot is expensive, costing $25-$30 per agent. Messenger Bot’s enterprise plan only costs $15 when you have over 25 agents working for your company!

The support plans of Zendesk and HubSpot are not compatible with Messenger Bot. Zendesk has 24/365 phone, chat, email support while HubSpot offers a limited amount of customer service hours per week for the teams that need it.

¿Es Zendesk un CRM?

Zendesk is a customer support software company that is not a CRM. Zendesk offers Zopim Live Chat for customer service agents to communicate with customers, as well as Zendesk Guide and Zendesk Training for the training of employees.

The customer support team at Zendesk uses Zopim to chat with customers and manage customer interactions. Customers can also send messages, ask questions or make complaints through Zendesk’s website contact form as well as their mobile application.

Zopim Live Chat es el único servicio de Zendesk que es una herramienta CRM.

HubSpot Service Hub

HubSpot Service Hub es un extranet para tus clientes. Es similar a Zendesk en que el cliente completa un formulario y se dirige automáticamente al equipo o persona correcta. Pero a diferencia de Zendesk, ofrece más información de antemano sobre quién manejará su problema.

Si estás utilizando Salesforce, entonces HubSpot Service Hub podría valer la pena considerar. Zendesk ofrece la capacidad de personalizar campañas de marketing y HubSpot Service Hub no, pero Zendesk es solo para servicio al cliente mientras que el software de HubSpot también se puede utilizar para marketing. Las herramientas de HubSpot Service Hub utilizadas son Zendesk, Zopim Live Chat y Salesforce.

Zendesk es un software de atención al cliente que ayuda a acelerar el proceso de responder preguntas de los clientes al dirigirlos a la persona o equipo apropiado antes de que incluso completen un formulario de consulta; esto acelera las cosas ya que, a menudo, un cliente hará una pregunta y luego enviará una pregunta diferente.
El Salesforce Service Cloud es una integración de marca Z que proporciona la capacidad de que Zendesk se integre con Salesforce Service Cloud, que incluye características como chat y notificaciones por correo electrónico.

Hubspot Service Hub vs Zendesk Service Hub. Una diferencia clave entre Zendesk y HubSpot es que Zendesk no permite a los clientes aprovechar el resto de sus servicios. Zopim Live Chat ofrece chat, una solución de software para centros de llamadas, integración de chat en vivo con Zendesk (que se ha convertido en una de sus mejores características), un sistema de tickets para Zendesk, y la analítica de chat en vivo de Zopim que incluye mapas de calor y otras características clave.

El hub de servicio de HubSpot tiene Zendesk integrado, lo que permite a los usuarios gestionar tickets de Zendesk a través de HubSpot en lugar de tener que manejar dos soluciones de software separadas. Zopim actualmente no ofrece esta integración, pero tiene una asociación con Zendesk que permite a sus clientes crear salas de chat en vivo para su sistema de tickets de Zendesk. Zopim también tiene una asociación con HubSpot que permite a sus clientes gestionar tickets de soporte de Zendesk dentro de la solución de chat en vivo de Zopim, que es su integración preferida con Zendesk por ahora.

Customer Support Software

Los flujos de trabajo de servicio al cliente son únicos para cada empresa y Zendesk, Hubspot y Messenger Bot ofrecen su propio servicio único.

Zendesk es un proveedor de software de soporte al cliente que se centra principalmente en las necesidades de las pequeñas empresas. Su versión gratuita proporciona características básicas para gestionar las comunicaciones de tus clientes, como cuentas de correo electrónico o redes sociales. Zendesk también ofrece una versión de pago "Básica" que te permite asignar representantes de servicio al cliente específicos, gestionar chats en vivo y llamadas telefónicas, crear paneles para informar sobre el rendimiento de tu equipo y configurar notificaciones de Zendesk directamente a tu bandeja de entrada de correo electrónico o dispositivo móvil.

HubSpot es un software de servicio al cliente que te permite gestionar mejor todas tus interacciones con los clientes, desde la automatización de marketing y el cultivo de leads hasta la gestión de redes sociales. HubSpot se recomienda a menudo para empresas que gestionan más de 500 contactos porque proporciona características como el plan "Básico" de Zendesk, pero también incluye la capacidad de crear flujos de trabajo automatizados con disparadores basados en el tiempo o la actividad del contacto.

Messenger Bot es un competidor de Zendesk que está diseñado para ser una alternativa a Zendesk para pequeñas empresas. Messenger Bot ofrece la misma plataforma que Zendesk pero a un costo menor. No incluye funcionalidad de chat en vivo o llamadas telefónicas, y no ofrece características a nivel empresarial como lo hace Zendesk.

Customer Service Tool

Las herramientas de servicio al cliente son una excelente manera de comunicarte con tus clientes. Zendesk es un software de servicio al cliente que te permite crear tickets, gestionarlos a través de su aplicación móvil y sistema de correo electrónico, e incluso tener conversaciones en Zopim Live Chat. Las herramientas de servicio al cliente de HubSpot son más para obtener referencias de clientes satisfechos, lo cual funciona bien si eso es lo que estás buscando.

Zendesk y HubSpot tienen las mismas características de automatización de servicio al cliente, pero Zopim Live Chat es la mejor herramienta de servicio al cliente para automatizar tus interacciones.

Messenger Bot tiene mucho potencial para ser bueno en cuanto a herramientas de servicio al cliente también, porque Facebook Messenger es más accesible que el software de Zendesk o HubSpot.

Conclusión

Zendesk, HubSpot y Messenger Bot tienen características increíbles que podrían atender a diferentes tipos de clientes. Cada plataforma tiene fortalezas y debilidades. Todo depende de cuáles sean tus objetivos comerciales para elegir cuál de las plataformas es la mejor para tu negocio. Para pequeñas empresas, Messenger Bot es la plataforma perfecta para ti. ¡Pruébalo gratis hoy!