Which is the best live-chat app: Zendesk vs ServiceNow vs Messenger Bot?

It’s a tough decision to make when you need to choose the best live chat software for your business.

Zendesk and ServiceNow are 2 of the most popular solutions, but Messenger Bot offers some advantages that Zendesk and ServiceNow don’t have!

In this article, we’ll compare Zendesk vs. ServiceNow and show how Messenger bot is better than both solutions.

Comparison of Zendesk vs ServiceNow vs Messenger Bot

Want to know the best live chat app for your business?

Is it Zendesk, ServiceNow, or Messenger Bot?

Ang Zendesk

Zendesk live chat is excellent because the app provides features such as 24/365 live support and also a customer service portal to keep track of all your conversations. It has an in-depth knowledge base that can help you solve various problems that may happen while on its site. Zendesk also features a live chat widget and an API for developers to integrate Zendesk into their app.

ServiceNow

ServiceNow offers you the ability to either create your smart agent or use one they have pre-made for you, whichever is easier for you. They offer several different ways to interact with your customers, such as chat and voice. The app also allows you to create different types of campaigns that will help you be more efficient in your workday by keeping track of all conversations for a campaign on one screen instead of looking through individual chats.

ServiceNow offers live chat 24/365 so customers can get the humanitarian assistance they need any time of day.

Messenger Bot

The Messenger bot is a great app that you can use to create mga chatbot for your business needs without any coding thanks to their AI platform, which incorporates machine learning algorithms and can learn from its experience. You will not have the same issues as Zendesk or ServiceNow because its AI platform will learn from every customer conversation and then use that information to fix problems for future customers!

Messenger Bot has a live chat feature and integration with an AI chatbot that handles your customers 24/7.

Pangkalahatang-ideya

Platforms that are often used for customer service are Messenger Bot, Zendesk, and ServiceNow.

Messenger Bot

Messenger Bot is a chat software that was designed to be compatible with multiple platforms. It enables users to communicate instantly by sending messages through these various social media platforms and chats. Messenger Bot is a good choice for companies that want to communicate with their customers in the most convenient way possible, one where they are not restricted by which platform is used.

Ang Zendesk

Zendesk is also superior to ServiceNow when it comes to customer service. Zendesk has its own web application which enables them to provide a better service for customers who are not tech-savvy.

ServiceNow

ServiceNow, unlike Messenger Bot, is a cloud-based software which means that the customer service team has to use other resources in order to provide support for their customers. So the customer service team is not only restricted to each other.

Konklusyon

Messenger Bot provides better support for customers and has more benefits in terms of communication which makes it the best live chat app out of Zendesk and ServiceNow.

User Reviews

Customer satisfaction is what CRM software aims for as user ratings can have a significant effect on the success of the platform.

Messenger Bot has a low customer satisfaction compared to Zendesk and ServiceNow with 65% and 94% respectively. Messenger Bot’s lack of features might be attributed to its lower score as it is still in beta mode, which may not have all the necessary tools that are available in the other platforms. But it still improving.

Zendesk and ServiceNow, on the other hand, have features that are more user-friendly such as Zendesk’s email or ticket system which is an easier way for customer service representatives to access inquiries from clients. ServiceNow also has a mobile application with its CRM software.

Messenger is getting more popular for startup companies or business owners that want to improve their service management.

Konklusyon

Overall, Zendesk and ServiceNow are both great CRM platforms that can help you easily manage your customers while Messenger Bot has potential with its features to keep up with the competition.

Asset Management

Asset management is the process of managing items, including time and money. CRM like Zendesk, ServiceNow, and Messenger Bot use your asset data to change it into business insights.

Messenger Bot

Messenger Bot is a platform that provides you with a Messenger chat app and customer support software. Messenger Bot handles your asset management as CRM software. You upload your company’s assets to the Messenger Bot and it will automatically create, manage, and respond to Messenger requests for those assets from Messenger subscribers.

ServiceNow

ServiceNow is a cloud-based software that provides complete, end-to-end service management for customer interactions, incidents, and assets. It is powered by SAP’s Asset Intelligence module that helps organizations to integrate, manage and act on information related to their business assets. The CRM work increases productivity with automated tracking features that enable real-time updates when an issue with an asset is completed or closed.

ServiceNow excels at service management and enterprise application integration. It integrates with various other applications including personal information management (PIM) programs such as Microsoft Outlook, Apple iCloud, Google Gmail, Salesforce CRM, Box cloud storage, and more. This integration enables organizations to automate manual tasks and assign tasks to the appropriate person based on context. The integration also eliminates double data entry, thereby improving the efficiency and accuracy of the information within an organization’s applications.

Ang Zendesk

Ang Zendesk ay isang kumpanya na nagbibigay ng software para sa serbisyo sa customer at operasyon. Pinapayagan ng Zendesk ang mga kumpanya na mas mahusay na paglingkuran ang kanilang mga customer nang hindi kinakailangang kumuha ng mas maraming tao o mamuhunan sa mamahaling kagamitan.

Kasama sa mga module ng sistema ang Help Desk, Ticketing, Service Level Agreements, at Workflow Automation para sa mga kampanya sa marketing at email. May kakayahan din ang Zendesk na makipag-ugnayan sa mga produkto ng third-party. Ang integrasyong ito ay nagpapahintulot sa kanila na hawakan ang mas malaking larawan upang makapagpokus ka sa karanasan ng customer.

Ang Zendesk ay may madaling gamitin na interface na maaaring i-customize ayon sa pangangailangan ng iyong negosyo!

Software ng Help Desk

Mahira ang makahanap ng tamang software upang pamahalaan ang lahat ng iyong pangangailangan sa serbisyo sa customer, kaya't isinulat namin ang gabay na ito upang matulungan kang makalampas sa ingay.

Messenger Bot

Pinapayagan ng Messenger Bot ang mga negosyo na mag-alok ng mas mahusay na serbisyo gamit ang mas kaunting mapagkukunan.

Ang pinakamagandang bahagi tungkol sa Messenger Bot ay maaari itong gamitin bilang help desk para sa Messenger.

Kamakailan lamang ay nagsimula nang payagan ng Facebook Messenger ang mga developer na bumuo ng mga bot, kaya't nagiging posible para sa mga negosyo na gamitin ang kanilang Messenger Bot para sa mga serbisyo ng help desk. Ito ay magiging isang bagong paraan ng pamamahala ng serbisyo sa customer na maaaring pinakamainam ang Messenger Bot para sa iyo!

Maaari nang gamitin ang Messenger Bot sa chat o telepono ngayon at magkakaroon din ito ng kakayahan para sa mga video chat sa lalong madaling panahon.

Ang Messenger Bot ay higit na isang instant messaging app, na nangangahulugang maaari mong gamitin ang chat feature upang makipag-ugnayan sa mga customer habang gumagamit din ng mga interactive bot at mga ahente ng serbisyo sa customer.

Ang Zendesk

Ang Zendesk ay isang app na maaaring gamitin bilang software ng help desk, ngunit kailangan mong magbayad para sa mga premium na plano upang magkaroon ng buong functionality.

Pinabuti ng Zendesk ang iyong IT help desk sa pamamagitan ng mas mahusay na pagmamanman at troubleshooting.

Nag-aalok din ang Zendesk ng isang sistema ng ticketing na tumutulong sa pamamahala ng impormasyon ng customer, kaya't maaari mong magkaroon ng lahat ng iyong isyu sa isang lugar.

ServiceNow

Ang ServiceNow ay isang kumpanya ng enterprise software na nag-aalok ng iba't ibang mga tool upang pamahalaan ang suporta sa customer at tumutulong sa iba pang mga proseso na may kaugnayan sa negosyo. Nag-aalok sila ng mga serbisyo tulad ng pamamahala ng kaalaman, workflow automation, at mga administratibong functionality.

Ang ServiceNow ay isang software ng help desk na pinakamainam para sa mga negosyo na nangangailangan ng komprehensibong sistema ng suporta sa customer.

Tinawag ito ng ServiceNow na "Service Desk" kung saan maaari mong italaga ang mga tiket sa iba't ibang light agents at magkaroon ng mga protocol para sa escalation.

Tampok

Ang Zendesk

Ang Zendesk ay isang platform para sa serbisyo sa customer na dinisenyo upang tulungan kang magbigay ng de-kalidad na serbisyo. Ang Zendesk ay isang mahusay na pagpipilian para sa mga enterprise-level na organisasyon at nag-aalok ng kakayahang makipag-chat sa mga customer sa real-time.

Ang tumutugon na disenyo ng Zendesk ay perpekto para sa web, tablet, at mobile phone. Nag-aalok din ang Zendesk ng mga tampok sa suporta sa customer tulad ng bagong Chat Widget na nagpapahintulot sa mga organisasyon na i-customize at i-embed ang isang chat window sa kanilang mga pahina ng website. Kasama sa mga tampok sa seguridad ng Zendesk ang industry-standard SSL encryption, IP address locking, at rate-limiting upang maiwasan ang pang-aabuso.

Messenger Bot

Ang Messenger Bot ay isang chatbot na maaaring i-integrate sa Messenger o sa iyong website. Gumagana rin ang Messenger Bot sa iba pang mga third-party na platform tulad ng WooCommerce.

ServiceNow

Nag-aalok ang ServiceNow ng mga solusyon sa pakikipag-ugnayan ng customer na nakatuon sa karanasan ng customer (CX) at pinakamainam ito para sa mga organisasyon na kailangang magbigay ng suporta sa customer.

Mga karaniwang benepisyo:

– Bigyang kapangyarihan ang iyong koponan sa serbisyo sa customer.

– Tulungan ang mga customer na mas mabilis na mahanap ang kanilang kailangan.

– Bawasan ang bilang ng mga tawag sa iyong call center.

Mga emosyonal na benepisyo:

– Nandiyan ka para sa bawat customer na nangangailangan sa iyo, saan man sila naroroon o paano man sila makipag-ugnayan sa iyo.

Buod

Sa madaling salita, nag-aalok ang Messenger Bot ng kakayahang makipag-chat sa mga customer sa Messenger at mga website pati na rin sa iba pang third-party. Ang Zendesk ay isang mahusay na pagpipilian para sa mga enterprise-level na organisasyon na naghahanap ng tampok na chat sa real-time. Sa wakas, nag-aalok ang ServiceNow ng mga solusyon sa pakikipag-ugnayan ng customer na nakatuon sa CX at pinakamainam para sa mga organisasyon na naghahanap na magbigay ng suporta.

Karaniwang Customer

Messenger Bot

Ang Messenger Bot ay isang chat app para sa Messenger kaya't makakapag-usap ang mga negosyo nang isa-isa sa mga customer at kliyente.

Karamihan sa mga gumagamit ng Messenger Bot ay mga kumpanya na walang mga mapagkukunan upang kumuha ng mga kinatawan ng serbisyo sa customer sa site, ngunit nais pa ring magkaroon ng propesyonal at personalisadong pakikipag-ugnayan mula sa kanilang mga customer at kliyente nang hindi nagbabayad ng mataas na presyo para dito.

Messenger Bot is an easy-to-use chatbot for the typical customer who needs live chat support. Messenger Bot offers features such as live chat and a personal virtual assistant that can handle tasks like quotes, orders, and inquiries.

Ang Zendesk

Zendesk is a customer service platform that provides help desk software, live chat, support ticketing system, and more. Zendesk typically appeals to small to medium-sized businesses because of the pricing model it offers.

Zendesk’s typical users are tech-savvy companies with a focus on making customer interactions efficient. They provide services for help desk management, billing, software updates, and so on.

ServiceNow

ServiceNow’s typical users are companies with less than 500 employees.

They cater to different industries like manufacturing, healthcare, and retail.

It provides a variety of services including but not limited to customer service, self-service support centers, online training courses for customers or staff members as well as chatbot integrations.

Guides

Ang Zendesk

Zendesk offers training and demos that help you get more out of your account. Zendesk offers online webinars documentation videos for a variety of topics. They can also offer custom training for organizations that have a Zendesk account and need support with implementation issues.

Zendesk also offers a wide range of helpful resources including online webinars, documentation videos, and workshops to ensure you are getting the most out of your product.

ServiceNow

ServiceNow offers ITSM training and certification courses, enabling ITSM professionals to work smarter in the service management domain.

ServiceNow also provides a range of services spanning from incident and event management through customer experience and knowledge management solutions for IT & business operations leaders.

They offer webinars, demo requests, and a knowledge portal where you can find articles on how to use and see their user interface as well as IT service management topics.

Messenger Bot

Messenger Bot has a live chat training academy that will teach you how to build a Messenger Bot from the ground up. When it comes time for your chatbot’s deployment, Messenger Bot has an all-in-one dashboard and is so simple to use that anyone can manage it with just one click of the button.

There are guides and videos for Messenger Bot deployment that will teach the user how to set up and train their chatbot, as well as publish it out in just a few minutes. Messenger Bot’s training academy is perfect for those who are new to bots or would like some help with bot development and want a simple use app.

Suporta sa Customer

Messenger Bot

Messenger Bot customer support is delivered via Messenger, which makes it easy for you to chat with your Messenger bot’s agent from the Messenger application on your phone or desktop computer.

Messenger Bot works well for small-to-medium-sized companies looking to provide customer support via email and live chat.

Customer support of Messenger Bot helps you build chatbot policies and set up Messenger Bot to enforce them for your customer support team members via the Messenger bot’s interface.

Zendesk customer support is great for handling inbound chats, but it’s not as good at routing those out to the people who can help. Messenger Bot is a chat app that lets you connect with many different companies all from one place and provides customer support services.

Zendesk customer support can handle your problem management needs, Zendesk customer support and offer in-browser chat apps as well as mobile phone options to communicate with the company’s technical staff on your behalf.

ServiceNow

ServiceNow customer support software is a SaaS solution that provides live chat, phone support, and email to help you make your customer service as efficient and cost-effective as possible.

The live chat function is accessible via a simple browser-based interface on your desktop or mobile device. You can also customize the look and feel of your chat solution with your own logo and background image.

Have you already chosen?

Now you know what are the things that Zendesk, ServiceNow, and Messenger bot has you will be able to choose which software is the best.

The Messenger bot is the ability to automate repetitive tasks such as password resets, surveys, notifications, and more. Zendesk has some of these features but requires installation on your computer which can be complicated depending on what device someone uses. ServiceNow does have different pricing options so it may be worth looking into if you’re trying to save money upfront!

If this article was helpful then try to read our other articles that also have comparisons from other software as well.

We hope we were able to help with your decision-making!