Which CRM Should Your Business Use: Compare Odoo vs Salesforce CRM vs Messenger Bot

If you are looking for a CRM to help your business, you might be wondering which one is the best option.

There are three different types of CRMs that we will discuss in this blog post: Odoo, Salesforce, and Messenger Bot.

We’ll go into detail about what each type does well, but also what it lacks in functionality. Ultimately, there’s not just one answer to which CRM is the best – all three have their own pros and cons!

Salesforce

Salesforce is an American cloud computing company that offers sales software to help businesses connect with their customers. It provides customer relationship management (CRM) tools for small businesses and large companies as well, so they can track leads, opportunities, follow-ups, tasks, and much more.

Odoo Online

Odoo is a CRM software that is used by many different kinds of businesses. It helps its users manage phone calls, emails, and sales all in one place so they do not miss any opportunities to connect with customers or potential clients! 

Messenger Bot

Messenger Bot is a chatbot that helps businesses to automate their sales and marketing by using Facebook Messenger. It can handle orders, customer support requests, simple or complex tasks like uploading files, etc.

Odoo vs Salesforce vs Messenger Bot Features Comparison

The CRM market is full of options. No matter what type of business you have, there’s bound to be a CRM solution that will help boost your company sales – but with so many available solutions it can often feel like finding the needle in the haystack.

CRM

Customer relationship management (CRM) is a system to organize sales, marketing, and customer support data in order to better equip your business.

Odoo

Odoo CRM allows your business to organize customers, leads, and opportunities in one place. (Write more about Odoo CRM.) Odoo offers out-of-the-box sales, marketing, and customer support features to help your business grow.

Salesforce

Salesforce CRM allows you to organize leads and opportunities in one place, but it also provides a platform for marketing automation. (Write more about Salesforce.)

Messenger Bot

Messenger Bot is a software that runs within messaging apps like Facebook Messenger to help you communicate with your customers, prospects, and employees. Messenger bots can be used for multiple purposes from facilitating online sales to conducting simple surveys, all within the same platform that your customers are already using today.

Verdict:

CRM is an incredibly important aspect of running your business. With so many options to choose from, it can be difficult to decide which CRM is best for you and your company. If you are looking for a comprehensive customer service platform that also offers in-depth marketing automation tools, Salesforce would likely fit the bill better than Odoo or Messenger Bot.

Odoo and Messenger Bot both offer their own unique CRM solutions for small businesses, but Salesforce offers more features (and is generally considered one of the best CRMs on the market).

Benta

Sales automation is an essential part of any business looking to streamline its sales process. While features like lead scoring, contact management, and reporting are often assumed by users as elementary parts of their CRM platform, these aren’t the only factors that make one system better than another for sales teams. Some businesses need more advanced tools such as forecasting or pipeline analysis; others might be interested in lead qualification based on behavior data or automation of manual tasks.

Odoo

Odoo offers some unique sales-related features for its users. For example, it provides a forecasting engine that can help more accurately predict future revenue and better plan for the future of a business. It also features an automated sales pipeline, which analyzes data such as opportunities and deals to calculate how likely it is that each one will close; this information can be used by sales managers for better resource allocation and goal-setting with their teams.

Salesforce

Salesforce is the most widely-used CRM in the world, but it is not necessarily ideal for all businesses. While its sales features are strong and well-integrated into other areas of Salesforce like marketing automation or workflow management tools, they simply can’t match Odoo’s unique approach to these solutions. For example, while both platforms provide basic pipeline analysis (which is based on deals, tasks, and opportunities), only Odoo’s solution also includes forecasting capabilities.

Messenger Bot

Messenger Bot allows you to create sales funnel, send automated messages to leads, and create tasks. The platform’s automation capabilities include sending follow-up emails or SMS texts when you get a new lead, scheduling meetings with them automatically via email invites, automating the customer onboarding process by adding contacts into your CRM system after they sign up for various services. Messenger Bot can also automate many of your daily tasks like sending follow-up emails, notifying leads of new messages on social media, or even helping you send personalized email newsletters.

Verdict:

Salesforce is great, but it’s not the only option for sales teams. Odoo is an equally powerful CRM platform that has some unique features like forecasting and automated pipelines; Messenger Bot offers a different kind of solution with its focus on automation via chatbots. It will depend mostly on your business’s needs as to which one makes more sense for you, but if you’re looking for a unique option that’s ultimately less expensive than Salesforce, Odoo is the way to go.

Marketing

Marketing automation is one of the most important features to consider when choosing a CRM platform. This feature is what separates good CRMs from great ones. Marketing automation, as it sounds, refers to automating marketing tasks such as email campaigns and newsletters.

Odoo

Odoo offers a myriad of marketing automation features.

One of the most impressive is its ability to create email campaigns for your lead database with little to no coding required. Odoo uses automated triggers based on user behavior and actions, allowing you to send targeted emails from within their platform.  Odoo also has an easy-to-use interface that allows you to drag and drop emails into preset templates, which is an excellent feature for marketers who don’t have a lot of coding or design knowledge.

Salesforce

Like Odoo, Salesforce also has automated triggers that will send out email campaigns based on user behavior. Unlike Odoo, however, these trigger-based emails can only be sent on a one-time basis.  Salesforce lacks the ability to create recurring email campaigns, which is a major setback for sales and marketing teams that rely heavily on automation.

Messenger Bot

Messenger Bot helps automate chat interactions between customers and brands without human assistance. This tool can be used to answer customer questions, provide product information, and automate marketing campaigns. Messenger Bot is a feature that lives on Facebook’s messaging platform.

Verdict:

Marketing automation is a major factor in CRM platform success.  Odoo, Salesforce, and Messenger Bot all offer excellent marketing automation features that make them worth your consideration.

In terms of its marketing automation capabilities, Odoo comes out as the clear winner here with impressive email campaign creation tools and automated triggers.  Salesforce falls short in this area as it lacks the ability to create recurring emails, which limits its usefulness for marketers and sales teams that rely on automation.

While Messenger Bot doesn’t have any marketing automation features of its own, it is a strong contender due to its integration with Facebook’s messaging platform. With more than two

Odoo has the capability to create automated recurring email campaigns which are vital for marketers who rely heavily on automation. Salesforce lacks these features and Messenger Bot is a Facebook feature, which limits its use to only those who have a Facebook page.

Overall, Odoo is the best option for marketers looking for an easy-to-use CRM platform with powerful marketing automation features.

Pamamahala ng Lead

Lead management can be defined as the process of tracking and managing leads through every stage in their lifecycle.

Lead management can be done using several different methods, with varying levels of effectiveness depending on your industry (For example: lead generation vs lead nurturing). The most effective way to achieve strong results is by integrating a CRM with your lead management strategy. This will allow you to record and follow up on every communication related to the customer, including phone calls, emails, meetings, etc.

While there are many different solutions available in the market today, there are three that stand out from the rest.

Odoo

Odoo is the only CRM on this list that provides a mobile app to help you manage leads and track their progress. (How do Odoo manage leads in their platform?) Odoo also provides a reporting engine to help you measure the effectiveness of your lead management strategy and determine which methods are leading to more conversions.

Salesforce

The Salesforce platform is widely used by many different types of businesses, including those in finance, retail, and technology. It allows users to create personalized email templates for lead nurturing, as well as live chat directly from their dashboard. Salesforce also provides a detailed reporting system to track your leads from start to finish and determine which stage they are in now, as well as how often you should follow up with them for maximum effectiveness.

Messenger Bot

Messenger Bot is a great platform to manage leads through chat. It is a powerful tool that allows you to send custom-tailored messages, receive customer feedback in real-time, create automated workflows, and much more.

Verdict:

The three platforms listed above provide a wide range of features that will help you manage your leads and improve your bottom line. However, there is one platform that stands out from the rest:

If you’re looking for the best platform to manage your leads, Odoo is it! Not only does it have an easy-to-use interface and great features, but it also comes with some of the most intuitive apps on the market today. If you want maximum results from your lead management strategy, Odoo is the way to go.

Ulat

Reporting is perhaps the most important feature of any CRM platform. It is an essential part of business management, which allows you to track customers’ activity and understand their needs better.

Odoo

Odoo’s analytics and reporting feature is widely praised by users. It provides a broad range of reports that are easy to configure, allowing you to create your own custom views for specific clients or just use the pre-defined ones. Odoo’s reporting tool includes out-of-the-box modules such as sales pipeline analysis, forecasting, opportunities, and customer health check among others.

Salesforce

The analytics and reporting features of Salesforce are also quite extensive. By default, the platform includes over 100 reports that you can get straight out of the box. Among these reports is a standard sales pipeline report which helps track opportunities and forecasts future revenue for your business.

Messenger Bot

Messenger Bot provides comprehensive analytics reports for your business. It includes the standard sales report, pipeline analysis, and forecasting among others. The platform also enables you to automatically record customer interactions with your chatbot so that you can easily review their activity later on when needed. You can easily track your subscribers, top-performing channels, comments, and campaigns on the analytics dashboard.

Verdict:

Both Odoo vs Salesforce has good reporting options that can be accessed from within their respective dashboards. You will need a professional account on both platforms for this purpose though. Messenger Bot has good reporting options as well but it’s only available through the platform’s analytics section.

Although Salesforce is one of the most popular CRMs on the market, Odoo provides better reports and insight into your business’ performance due to its more extensive offering. It also makes up for that with the lower price, making it a more affordable option for small businesses.

Messenger Bot is great as well and its reporting capabilities definitely give Odoo and Salesforce some competition. However, Messenger Bot requires the use of their analytics section which means you can’t access reports on-demand like with other platforms – they will have to be generated first.

User Interface

The user interface is important in a CRM platform because this is where users interact with the system. Users have to be able to use the software quickly and easily, otherwise, they will not feel motivated or satisfied using it.

Odoo

Odoo’s user interface is modern and sleek, which definitely makes for a smooth experience. It has tons of features that make it easy to manage your sales pipeline effectively.

Salesforce

Salesforce’s clean design makes it simple to get around the software quickly and easily. However, its wide range of features means there are many different ways you can use the software. This can be both good and bad, depending on your preferences.

Messenger Bot

The Messenger bot’s user interface is minimalistic which makes it very easy to use. Its visual flow builder is very helpful in visualizing your sales pipeline.

Verdict:

The user interface is a key factor in the CRM platform. If the user interface is not good enough, it can be very frustrating to use and this will cause users to stop using the software. This means that Odoo’s modern UI is a good choice for most business owners because its sleek design makes navigating through your sales pipeline easy and efficient. On the other hand, Messenger Bot’s minimalistic interface is an excellent choice for users who want to keep things simple. If you are looking for a CRM platform with tons of features, Salesforce might be the right option because its user interface makes it easy to navigate all these different tools and use them effectively in order to manage your sales pipeline.

Pricing & Conditions

When choosing a CRM platform, it’s important to consider the pricing and conditions of the package you choose. Let’s take a look at the pricing plans of each platform.

Odoo

Odoo’s pricing depends on the number of users and apps you will be using. The prices for apps range from $4-$16 per month. Their CRM costs $8/month, while their Sales app is $4/month. On the other hand, their Marketing app costs $16/month.

Salesforce

Salesforce has four pricing tiers, each suited for every business need.

Essentials (an all-in-one sales and support app): $25/user/month

Professional (Complete CRM for any size of business): $100/user/month

Enterprise (most popular pricing plan that offers customizable CRM for a more comprehensive coverage): $175/user/month

Unlimited (Unlimited CRM power): $325/user/month

Messenger Bot

Messenger Bot has three pricing plans that you could choose from depending on your budget. Messenger Bot Premium charges $4.99 for the first 30 days and $9.99/30 days after, or you can subscribe to Messenger Bot premium yearly for $99.99.

Messenger Bot Pro is $24.99/month or $224.99/year, while Messenger Bot Agency is $149.99/month or $1334.99/year.

Verdict:

Ang Odoo ay available sa mga libreng bersyon, ngunit mayroon ding mga bayad na may mas maraming tampok. Ang CRM platform na ito ay nag-aalok lamang ng pinaka-basic na mga tool upang matulungan kang pamahalaan ang iyong negosyo. Lahat ng kanilang advanced na mga functionality tulad ng “pipeline views” o “workflows”, ay nangangailangan ng pagbili ng subscription.

Nag-aalok ang Salesforce ng libreng pagsubok, kung saan maaari mong subukan ang kanilang mga tampok bago bumili.

Ang pinakamurang mga plano ay kasama ang “Essentials” package ng Salesforce, na napakadaling gamitin at may lahat ng mga pangunahing functionality na kinakailangan ng maliliit na negosyo para sa epektibong pamamahala ng mga lead, kliyente at contact.

Ang Messenger bot, sa kabilang banda, ay nag-aalok sa iyo ng lahat ng mga functionality nito sa isang abot-kayang presyo. Bagaman hindi ito kasing lakas ng tatlong nabanggit na opsyon pagdating sa pamamahala ng iyong mga contact sa negosyo o sales pipeline, ang Messenger Bot ay may napakaraming mga tool na kapaki-pakinabang.

Produktibidad at Kakayahang Gamitin

Ang productivity at usability ng isang CRM platform ay direktang nakakaapekto sa tagumpay ng isang negosyo. Ang CRM, o Customer Relationship Management software system, ay ginagamit upang subaybayan ang mahahalagang data at interaksyon sa mga kliyente para sa isang organisasyon. Kung walang productivity at usability sa isip kapag pumipili kung aling platform ang gagamitin, ang mga negosyo ay magkakaroon ng problema sa pagkonekta sa kanilang mga customer nang epektibo dahil sa hindi epektibong mga workaround o kakulangan ng functionality na kinakailangan nila.

Odoo

Ang Odoo ay nag-aalok ng mga kahanga-hangang tampok para sa parehong mga gumagamit na may iba't ibang antas ng karanasan. Ang user interface ay napaka-intuitive, kaya kahit ang mga baguhan ay magkakaroon ng madaling oras sa pag-aaral kung paano ito gamitin. Bukod dito, ang mga advanced na tampok ay available para sa mga may higit na karanasan. Kilala ang Odoo bilang isa sa mga pinaka-intuitive na CRM systems na naroroon, na may madaling learning curve na ginagawang mahusay na opsyon para sa mga negosyo sa anumang yugto ng kanilang pag-unlad.

Salesforce

Ang Salesforce ay nasa merkado mula pa noong 1999 at nakakuha ng maraming bagong kliyente sa daan, kasama na ang ilan sa pinakamalaking kumpanya sa mundo. Ang platform ay umunlad sa paglipas ng panahon upang maging napaka-epektibo at madaling gamitin, habang nag-aalok pa rin ng mga makapangyarihang tampok para sa mga gumagamit na may mas advanced na mga kinakailangan. Ang Salesforce ay maa-access sa pamamagitan ng mga mobile device, na nagpapahintulot sa iyo na ma-access ang iyong CRM mula saanman at kahit kailan.

Messenger Bot

Ang Messenger Bot ay isa sa pinakamabilis na lumalagong CRM systems sa merkado, na may maraming mga gumagamit na nasasabik sa makabago nitong diskarte. Ang platform ay napaka-intuitive at madaling ma-access mula sa iyong mobile device, na nagpapahintulot sa iyo na ma-access ang mahahalagang data anumang oras. Ang Messenger Bot ay nag-aalok ng 24/48 na suporta para sa lahat ng mga gumagamit na ginagawang isang napaka-accessible na CRM system na makakatugon sa iyong mga pangangailangan sa negosyo anuman ang mga ito.

Verdict:

Sa mga tuntunin ng productivity at usability, ang Messenger Bot ang malinaw na nagwagi, habang ang Salesforce at Odoo ay parehong malalakas na kalaban. Ang Messenger Bot ay nag-aalok ng isang napaka-intuitive na platform na may 24/48 na suporta na tutugon sa iyong mga pangangailangan sa negosyo anuman ang mga ito. Kung naghahanap ka ng isang advanced na CRM system na lalago kasama ng iyong kumpanya, dapat talagang isaalang-alang ang Salesforce dahil ito ay naging isang pinagkakatiwalaang sistema para sa ilan sa pinakamalaking kumpanya sa mundo.

Alin ang mas mabuti – Salesforce CRM o Odoo CRM?

Mas mabuti ang Salesforce CRM kaysa sa Odoo CRM dahil mayroon itong mas maraming tampok.

Ang Salesforce ay isang SaaS (Software as a Service) na produkto, na nangangahulugang ang buong bersyon ng code ng software ay tumatakbo sa mga server ng Salesforce at hindi lokal sa iyong kumpanya. Maaari itong bawasan ang mga gastos para sa mga kumpanya na nais bumili ng mga lisensya sa pamamagitan ng pagpapahintulot sa mas mababang presyo. Ang Salesforce ay mayroon ding mas maraming tampok kaysa sa Odoo, tulad ng paggamit ng mga custom na object at field upang mas mahusay na umangkop sa mga pangangailangan ng iyong kumpanya nang hindi kinakailangan ang mga pagbabago sa source code ng application o pagkuha ng isang developer. Maaari itong maging mas mabilis para sa mga kumpanya na nais ng buong kontrol sa kanilang mga data model dahil kailangan lamang nilang bumili ng per-user na mga lisensya sa halip na mga mamahaling package.

Ang Odoo ay isang libre at open-source na produkto. Binabawasan nito ang gastos ng pagbili ng mga lisensya para sa iyong kumpanya dahil kailangan mo lamang magbayad ng sahod para sa mga empleyadong nagtatrabaho dito sa halip na magbayad ng paunang bayad para sa lisensya upang gamitin ang Salesforce CRM o anumang iba pang software sa negosyo. Ito rin ay lubos na nako-customize, at dahil ang source code ay available, maaaring gumawa ng mga pagbabago ang mga empleyado nang hindi kinakailangang maghintay para sa isang developer. Gayunpaman, ang Odoo ay kasing lakas lamang ng mga empleyadong gumagamit nito at nangangailangan ng masusing pagsasanay upang makuha ang buong benepisyo mula sa mga tampok nito. Ang source code ng Salesforce CRM ay nagpapahintulot sa iyo na baguhin ang parehong functionality at hitsura ng mga data model ng iyong kumpanya sa loob ng application, na ginagawang mas madaling gamitin at mas epektibo.

Aling software ang may mas marami/magandang tampok?

Sa tatlong platform, ang Messenger Bot ang nag-aalok ng mas kaunting mga tampok. Ang Odoo at Salesforce ay nag-aalok ng katulad na bilang ng mga functionality ngunit ang Salesforce ay may mas advanced na mga tampok upang matulungan kang mapanatili ang iyong CRM database.

Katulad ba ang Odoo sa Salesforce?

Ang Odoo ay katulad ng Salesforce ngunit hindi ito kasing antas ng enterprise.

Halimbawa, maaari mong i-install ang Odoo sa iyong sariling server at i-customize ito ayon sa gusto mo. Hindi mo rin kailangan ng malaking koponan ng mga developer upang bumuo ng isang app para dito – isang maliit na ahensya ng pag-unlad o kahit isang developer ay makakagawa nito.

Hindi tulad ng Salesforce, hindi mo rin kailangang magbayad ng malaking paunang pamumuhunan para lamang sa lisensya – ang Odoo ay libre at open-source sa ilalim ng isang OSI-approved na lisensya.

Dahil ang Odoo ay gumagamit ng Python bilang programming language nito, madali itong i-integrate ang mga app gamit ang APIs o webhooks.

Kadalasan itong ginagamit sa maliliit at katamtamang laki ng mga negosyo, ngunit ginagamit din ito ng mas malalaking organisasyon para sa mga tiyak na function tulad ng benta o suporta. Sa katunayan, marami sa mga customer ng Odoo ay malalaking negosyo mula sa Fortune 500 companies.

Ano ang pangunahing pagkakaiba sa pagitan ng Salesforce at iba pang mga CRM systems?

Ang Salesforce ay isang cloud-based na platform na nagbibigay sa mga gumagamit ng access sa isang on-demand na sistema. Ang nagpapalayo dito sa iba pang mga CRM systems ay ito ay isang cloud-based na sistema at lahat ng gumagamit ay may access. Bukod dito, mayroon itong malaking bilang ng mga functionality na nagpapadali para sa mga gumagamit na ma-access ang iba't ibang impormasyon.

Para saan ang pinakamainam ang Salesforce?

Ang Salesforce ay pinakamainam para sa mga enterprise.

– Ang Salesforce ay isang enterprise CRM (Customer Relationship Management) tool

– Ito ay dinisenyo upang gamitin ng malalaking negosyo at mga organisasyon

– Ang mga CRM ay madalas na mga pangunahing tool sa mas malalaking kumpanya dahil tumutulong sila sa pamamahala ng mga relasyon sa customer

– Ang functionality ng Salesforce ay napakalawak – maaari itong gamitin para sa benta, marketing, suporta, at kahit na mga function ng service desk.

May mga malalakas na tampok ang Salesforce sa kanyang Service Desk module na nagpapadali ng automation. May katuturan ito dahil ang kanilang koponan ay may maraming karanasan sa paggawa ng mga automation tools.

Madalas na may mga kinakailangan ang mga negosyo para sa kanilang sariling mga customizations, at madali ring i-customize ang Salesforce. Ang platform ay nasa paligid na ng higit sa 15 taon kaya mayroon itong kahanga-hangang lalim.

Ano ang mga disbentaha ng Odoo?

May dalawang pangunahing disbentaha ang Odoo.

-Wala itong inaalok na libreng pagsubok

-Ang sistema ng pagpepresyo ay kumplikado at walang upsell para sa karagdagang halaga (tulad ng ibang mga CRM)

Konklusyon – Aling CRM ang pinakamahusay para sa iyong negosyo?

Ang pagpili ng isang CRM para sa iyong negosyo ay maaaring maging mahirap na gawain. Nais mo ng isa na madaling gamitin, nako-customize, at makakatugon sa mga pangangailangan ng bawat departamento sa loob ng iyong kumpanya.

Ang libreng CRM Messenger Bot ay mahusay para sa mga negosyong nagsisimula pa lamang o may limitadong badyet ngunit kulang sa mga pangunahing tampok tulad ng pamamahala ng pipeline, pagtataya/pag-estima, at pag-uulat.

Mas mahusay ang open-source CRM Odoo para sa mga lumalagong negosyo na may kumplikadong proseso ng benta na nangangailangan ng higit pang mga pagpipilian sa pag-customize, mga kakayahan sa automation upang makatulong sa pamamahala ng mga gawain, at mga tool sa pagtataya/pag-estima. Gayunpaman, nangangailangan ito ng kaunting teknikal na kaalaman na hindi ideal kung nagsisimula ka pa lamang o may limitadong badyet.

Mahusay ang Salesforce para sa mas malalaking organisasyon na may itinatag na koponan sa benta at badyet na nangangailangan ng advanced na mga kakayahan tulad ng pagtataya/pag-estima, mga tool sa automation, at suporta para sa maraming device (iPad app). Maaaring maging magastos ang Salesforce depende sa iyong kontrata na maaaring hindi umayon sa mga layunin ng iyong kumpanya, ngunit ito ay isang maaasahang CRM na may mahusay na mga kakayahan at tampok.