Messenger Bot – Support Desk and Logout

Chat Support

To access it, click Chat Support under Customer support on the navigation menu.

You will be directed to Messenger to login into your account. Fill in your email/username/number and password, then click continue.

You will be asked next if you wanted a Live Agent Request 或者 Resume Chat With Bot.

You can chat with the chatbot again by clicking Resume Chat with Bot then it will respond to you right away with choices you can reply, Chat with human, 或 Restart.

Here’s what it will respond to. Wait for the Live Agent to respond to you if you desire.

电子邮件支持

The Email Support feature allows you to manage all the complaints related to billing, technical, or any query related.

To view this section, navigate to 客户支持 from the navigation menu located at the left and select 电子邮件支持.

一个 ticket screen will appear. It displays information about the time when the ticket was created, 该 person who created the ticket, and the status of the ticket.

Create new ticket

To create the new ticket, follow the steps given below:

1. 选择 New ticket option from the Tickets screen.
2. 一个 Open Ticket will appear, you need to provide the ticket title.
3. 选择 type of ticket from the dropdown menu.
4. 提供要添加到白名单列表中的 Ticket description.
5. 选择 Open ticket

Your ticket will be created and respective personnel will be notified. You can check out if there is a reply to your ticket by clicking one of your tickets.

Here’s an example of a response to your created ticket. if this resolves your issue, click Resolve.