Which is the best technology platform?
That’s a question that salespeople and marketers are asking themselves these days.
Do you need to buy Salesforce, or can you get by with Oracle? And what about Messenger Bot – isn’t that just for gamers?
Salesforce and Oracle are both well-known enterprise software companies with a diverse range of offerings. In the world of business technology, these two have been around for decades. What they offer may vary from CRM to database management systems to HCM (human capital management) solutions and more.
This blog post discusses three different platforms, their similarities and differences, and which one we think is best!
And now we come to the big question: which one should you choose?
Salesforce stacks up against Oracle and provides some insights on why Messenger Bot could be better than either one!
Salesforce vs Oracle: the battle of cloud CRM systems
Salesforce vs Oracle CRM vs Messenger Bot CRM: a closer look
Salesforce and Oracle CRM, as well as Messenger Bot, all have their advantages and disadvantages.
Salesforce CRM is a cloud-based customer relationship management software that can be accessed on any of your devices, has built-in sales features, analytics tools for understanding how customers are using the product, and access to more extensive networks of data than Oracle does. Salesforce offers many different packages with pricing based on the number of users and the number of seats.
Oracle is an enterprise-level CRM that is also a cloud-based software. Oracle’s pricing model for this product operates on its three tiers with Basic, Standard, and Advanced and two types of licenses – one being designated for personal use. At the same time, the other is meant for business purposes.
On the other hand, Messenger Bot is a new technology that is emerging and has only just started to gain traction. Messenger Bot works by interacting with customers via their private messaging applications on Facebook, Twitter, or even Instagram. It does not require any downloads from the customer’s end as it would be an app on your phone which you could access through messenger.
Features Comparison
Salesforce
Salesforce had a lot of innovative features that I think also made it more difficult to use.
- Salesforce Quotes
- Salesforce Reports
- Excel Connector for Microsoft Office 365 and Google Sheets
- Salesforce Notes
The reports were a great way to keep track, but the data could be confusing if you didn’t know what you were looking for.
Salesforce had many pretty good features, but without knowing what you’re looking for, it could not be easy to find the specific thing you wanted.
Oracle
Oracle had a lot of valuable features that can help in real estate. For example, the Oracle CRM is a powerful sales tool that can track every aspect of your business and help you find patterns.
Management features are also available to make it easier for you to manage staff and organize clients into groups according to their needs. Those who need better analytics will appreciate how easy it is to track sales leads with the help of Oracle’s Sales Cloud.
Oracle also handles customer data and CRM solutions very well.
Oracle had an excellent interface that is easy to use, and it has excellent customer service too. It offers features such as CRM, sales lead tracking, performance management in one package, which can be very beneficial for any small or large business. Oracle also provides better analytics solutions than Salesforce do so if you’re looking for more accurate data, this could be the best option for you!
Messenger Bot
Messenger Bot had features and tools that you can use for free. Messenger also handles marketing and also had CRM software.
The CRM software’s features and tools are for free. Messenger Bot also had a chatbot that can help you with customer service on the go. Chatbots that are AI automated can do a lot of things for you.
The social media customer service was the best because you can respond to your question within minutes of asking it. The bot is also integrated with Facebook Messenger and WhatsApp, allowing you to use their chatbox, which is suitable for people who are using both messaging apps simultaneously!
Contact Management
Salesforce
Salesforce’s contact management handles sales, service, and marketing. Salesforce integrates with more third-party applications than Oracle or Messenger Bot does.
Salesforce sales management includes Forecasting & Planning, Closings Management for Quotes and Orders (CRM), Opportunity Analysis at the Quote Stage (IQ).
Salesforce CRM has sales forecasting. Salesforce’s contact management handles sales, service, and marketing.
Salesforce integrates with more third-party applications than Oracle or Messenger Bot does.
Oracle
Oracles contact management, on the other hand, has a service cloud and sales cloud.
Service Cloud enables customers to have a single point of contact and track interactions with the company, while Sales Cloud is an integrated suite for CRM (customer relationship management)
Service Cloud:Â Oracle’s service cloud has three main features, which are customer support, self-service portals, and live chat solutions. Customer Support can track and manage service requests, while Self-service portals help reduce the workload on customer service representatives by providing reliable sources for customers.
Live chat solutions are a good way of interacting with sales leads to convert them into customers!
Messenger Bot
Messenger bot’s contact management offers a one-stop resource for all your customer engagement needs.
For example, you can use it to get a complete view of the customers who have engaged with your business and what actions they took. You’ll be able to see statistics about these contacts, including their location, how often they engage with you, when was the last time they did so, and more.
This information can help you better plan your next customer engagement strategy, so it’s a convenient tool to have at your disposal.
The bot also offers other capabilities such as sharing content with customers through private messages or chat groups just for them, access real-time data of any kind without having to switch between different systems, and more.
Artificial intelligence
Salesforce
Salesforce had an artificial intelligence option that was called Einstein. There are three main types of AI:
- Machine Learning (automatic and self-tuning)
- Natural Language Processing (understanding human language)
- Computer Vision (recognizing objects in an image or video, identifying faces, and so on).
Salesforce is a hub for all these options, but they also have a new chatbot called Salesforce Chat.
Salesforce is the world’s most powerful CRM, but it also has AI options like Einstein and machine learning and natural language processing capabilities.
This means that you can build your customized chatbots to do anything from basic customer service tasks to real-time sales engagement with minimal time and effort!
Oracle
Oracles also use artificial intelligence for business intelligence.
They have a chatbot option as well. Oracle used these AI to manage its platforms and had capabilities that can improve marketing campaigns and software integration.
The Oracle AI chatbot is called “root,” and the API can view, edit or delete data in a database. For example, developers could use this option to create apps that help sales management process orders through ERP systems.
Messenger Bot
Messenger bot had an advantage in AI because of its integration with AI systems like Google Assistant or Microsoft Cortana. It had also been in the industry for a few years, which was why it might have an advantage over Salesforce and Oracle when it came to experience with developing a chatbot.
Many Messenger bot AI embedded interfaces can help people find and book a hotel room, answer customer service queries, or even help them communicate with their friends.
Pricing of Salesforce and Oracle and Messenger Bot
Salesforce
Salesforce cloud pricing had four pricing plans;
- Essentials – $ 25 USD/user/month. All-in-one sales and support app.
- Professional – $ 75 USD/user/month. Complete CRM for any size team.
- Enterprise – $ 150 USD/user/month. Deeply customizable sales CRM for your business.
- Unlimited – $ 300 USD/user/month. Unlimited CRM power and support.
Oracle
There is a lot of Oracle cloud pricing plans like;
Suite licenses, which are composed of two separate elements: the database and the application. It’s possible to buy these separately or together.
License fees for each user per month
- Developer Edition – $25 USD (per user)
- Unlimited Enterprise Edition—$150 USD (per user)
- Unlimited Developer Edition—$350 USD (per month), per user
Licensing fees for each server or virtual machine running the software.
The Oracle Cloud offers a subscription model, which means that you pay your monthly fee and access all of these features: database management systems, applications such as customer relationship management.
Messenger Bot
Messenger Bot pricing is cheap and straightforward.
It had advantaged for starting business owners that want to automate their websites.
Messenger Bot Premium is $4.99 / First 30 days and after $9.99 / 30 days.
It also had a free trial that you can explore for free!
A bigger picture What is Oracle Sales cloud?
Oracle Sales Cloud can be seen as a sales automation tool that connects with customer relationship management (CRM) software and provides predictive analytics. Sales Cloud helps businesses better organize, automate, and analyze their sales process by improving leads generated.
It offers integration for significant CRMs such as SAP Success Factors, Microsoft Dynamics 365, NetSuite One World, and Oracle’s own E-Business Suite.
Which one should you pick in the end?
We can already see who has advantages within these three software; Salesforce vs Oracle vs Messenger Bot.
If you choose integrations of this software, Salesforce is the top one.
If you are into predictive analytics, Oracle will be your best choice.
Messenger Bot? Hmm… I guess it depends on how important customer relationship management (CRM) software you have in mind and what you need from this three sales-related software. Messenger bot will be the best choice for you if you are looking to automate many sales-related activities with just one single software.
Other than these you are the one who is going to decide and choose which is the best software!
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