ManyChat vs Tidio: The Battle of the Chat Apps

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Chat marketing is becoming an increasingly popular way to connect with customers and drive sales. But which chat app is the best for your business? ManyChat or Tidio?


ManyChat is a powerful chatbot builder that lets you create complex bots with ease. Plus, it integrates with Facebook Messenger, making it easy to reach your audience.


Tidio is another great chatbot builder that can also integrate with Facebook Messenger. Plus, it has an amazing user interface and responsive support team to help you 24/24!


What is the best chat app for your business? More importantly, what will give you a better conversion rate? That’s a question that many people grapple with in their marketing journey. In this post, we’ll go over the major differences between both of these apps and help you decide which one is right for your business.

What is ManyChat?

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ManyChat is a chatbot platform that helps businesses communicate with their customers via chat. It allows you to create automated messages and send them out to your subscribers, as well as reply to comments and questions from people in real-time.

One of the best things about ManyChat is that it’s incredibly easy to use. You don’t need any coding skills or design experience to create and customize your chatbot.

What is Tidio?

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Tidio is a live chat app that makes it easy to add real-time messaging and support functionality to any website. Tidio has widgets for all popular CMSs, so you can get set up in minutes without touching code.

With Tidio’s smart routing feature, your visitors will always be connected with the right agent or department within your company – no more “ please wait while we route your message”.

Tidio also offers real-time visitor insights so you can learn more about who visits your site and how they behave when they get there – all without leaving the chat interface.

Pros of ManyChat

ManyChat comes with several features that make it the perfect chat app for marketing.

Manychat is simple and intuitive, which makes it great for marketers who are new to using a chat service on their website. The interface looks similar to other popular social media apps like Facebook and Twitter, so it’s easy to learn.

ManyChat also offers powerful automation features that can help you save time and grow your business. You can create sequences of messages that will be automatically sent to subscribers based on their interactions with your bot. This feature is great for automating marketing tasks like welcoming new subscribers, sending follow-up messages, and sending notifications about upcoming events.

ManyChat is a great chat app for marketers who want to automate their workflows, whether you’re a beginner or an advanced marketer.

Pros of Tidio

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Tidio is a good choice for small to medium businesses.

Tidio is free forever and offers unlimited chats, so there’s no need to pay anything for this service. Tidio also has a simple integration process with third-party services such as Facebook Messenger or WhatsApp that allows you to start using it immediately after signing up.

How to connect Tidio + ManyChat

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These tools are both chat applications, but they work a little differently. In order to connect them, you first need to create a bot in ManyChat. Then, in Tidio, go to Settings > Integrations and click on the “Add new” button. Select ManyChat from the list of integrations and follow the instructions.

In Tidio, your chatbot will appear as a contact. Each of the conversations you have with your users via ManyChat will be visible in Tidio and vice versa.

How Tidio + ManyChat Integrations Work

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Tidio and ManyChat both offer chat apps that can be installed on any website. When a visitor first visits your site and you have the chat app up, they will see an option to start chatting with you should they need help or support regarding purchasing products from your store for example.

When someone starts a chat session using either Tidio or ManyChat, there is no difference in the chat itself. However, with Tidio you can also offer live support through Facebook Messenger and WhatsApp as well as integrate those channels into your website’s messenger app so that customers do not have to leave your site to get help from a human.

ManyChat vs Tidio Features Comparison

Choosing a chat app for your business is an important decision. ManyChat and Tidio are two chat apps that make it easy for businesses to communicate with their visitors, turn them into customers, and build relationships in real-time.

While both chats offer many features, they each have unique advantages that can be better suited depending on your needs.

Let’s look at some of the key features offered by each chat app and compare them to see how they stack up.

Chatbot Elements

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Chatbot elements are important because chat apps are very different in the way they function. These elements include chatbot responsiveness, chat app capabilities, and the security of the messaging platform.

– The first element is bot responsiveness. Manychat has a response time that’s close to instant, while Tidio can take up to an hour for a customer service agent from their company to respond. If you’re looking for real-time interactivity with your chat app, then Manychat is the better option.

– The second element to consider before choosing a chat app is its capabilities. While both apps offer messaging, email, and Facebook Messenger integration, only Tidio offers SMS messages, Slack messages, and Twitter DM’s. If you’re looking for an all-in-one bot that can seamlessly integrate with your existing social media accounts, Tidio is the better option.

– The third and final element to consider when picking a chat app for your company is security. Manychat offers industry-standard encryption, while Tidio has not yet implemented this feature on their platform. If you’re looking for enhanced security measures in addition to an all-in-one bot that integrates with most of your social media accounts, Manychat is the better option.

Overall, Manychat and Tidio are both great chat apps with their own unique benefits. By considering the three elements of chatbot responsiveness, capabilities, and security, you can determine which app is best suited for your company’s needs.


Templates are important because they allow you to create several conversations at once. You can also send pre-made messages depending on the user’s response, for example, if they click a button or type certain words, an automated reply will be sent.

It is important not only that your bot has templates but it should also offer different options within those templates as well. For example, you might want to offer different options for what they can order depending on their answer.

Chatbots are not meant to replace human interaction but rather supplement it – so having templates is important because your users will appreciate the simplicity of automated messages and respond quickly without any delay or errors since it’s done by an actual person.

ManyChat offers a wide range of templates that you can use for your bot. For example, there are templates for getting started, order forms, surveys, and more. You can also create custom templates or use the ones that come with the app.

Tidio on the other hand offers fewer options but they are still very useful. There is a template for FAQs, one for collecting data and another for sending automatic messages.

Both chat apps offer a wide range of templates that you can use to create your bot’s conversation. However, we found that ManyChat offers more options and this could be an important factor when choosing which app to use.


Optimization is important when choosing a chat app because it can help increase your sales and conversions. ManyChat is known for its optimization features, while Tidio does not have as many options in this area. If you are looking to improve your chatbot’s performance, then ManyChat is the better option.

ManyChat’s optimization features include:

-Autoresponders: Automatically send a message to people who join your chatbot. This is a great way to welcome new users and engage them immediately.

-Growth Tools: Use tools like Facebook Ads, Google AdWords, and Twitter Cards to drive more traffic to your chatbot.

-A/B Testing: Test different versions of your chatbot to see which one performs better.

-Integrations: Integrate your chatbot with other tools you are using, like CRMs and email marketing platforms.

Tidio does not have all of these features, so if optimization is important to you, then ManyChat is the best option. However, Tidio is still a great chat app and has some great features, like the ability to send SMS messages. So if you are looking for a basic chatbot that does not require a lot of optimization, then Tidio is a good choice.


Customization is key when choosing a chat app. You want to make sure that the app can be tailored to fit your needs and your brand. ManyChat and Tidio both offer a lot of customization options, but there are some differences.

ManyChat offers more customization for bots, including the ability to add custom fields and buttons. Tidio allows you to customize your chat widget but doesn’t offer as many options for bots.

Overall, both apps offer a lot of customization options, so you can make them fit your needs. But if you’re looking for more bot customization options, ManyChat is the better choice.

Ease of Use

Ease of use is often overlooked by companies when it comes to choosing a chat app. When an app is easy to use, employees are more likely to use it, which can lead to better communication and collaboration.

ManyChat and Tidio both have easy-to-use interfaces that make chatting with coworkers a breeze. However, ManyChat has a slight edge when it comes to ease of use because its interface is slightly more user-friendly. If you’re looking for a chat app that you can set up and use as soon as possible, ManyChat is the better choice.

Manychat is an easier way for businesses and marketers to communicate with their customers than Tidio. This ease of use makes ManyChat the better choice even though its features are not as advanced as those offered in Tidio.

Tidio, on the other hand, is a more advanced chat app that offers features such as live chat, sales funnels, and CRM integration.

Thus, ManyChat is a better option for beginners who are looking for a quick, easy-to-use solution to their chat needs.


Third-party integrations can be essential when choosing a chat app. Integrations with CRMs, live email support tools, and e-commerce platforms can help businesses grow their customer base.

ManyChat has made it easy to integrate with other apps via Zapier integration that works with over 500 apps. It also offers deep integrations with email marketing tools, CRMs, and e-commerce platforms. On the other hand, Tidio has made it easier for users to integrate third-party applications through its integration platform that is easily available within the chatbox itself. The app has a list of six pre-made templates or themes which users can use to get started with their integrations.

ManyChat offers integrations with Facebook, Zapier, and dozens of other platforms, while Tidio integrates with only a handful of services. If you rely on a particular platform or service that’s not compatible with Tidio, then ManyChat is the better option.

ManyChat and Tidio are both great chat apps with a lot of features that can benefit businesses. However, when it comes down to it, integrations are the most important factor to consider. If you need deep integrations with other apps, then ManyChat is the better choice. If you’re looking for a more user-friendly integration platform, then Tidio is the better option.

Lead Generation

Lead generation is the process of driving targeted leads to a business website.

For example, when using Facebook Messenger chatbots for lead generation, you need to drive traffic from social media to your landing page where visitors can input their information in exchange for something valuable (e.g., ebook).

This is important because without generating leads through chat apps, companies are missing out on an opportunity to reach new customers.

Both ManyChat and Tidio offer lead generation features, but there are some key differences.

In particular, in addition to the ability to create custom forms that visitors can fill out on your website, Tidio also offers the ability to send automatic follow-up emails to leads who provide their information on your landing page.

In contrast, ManyChat does not have an email automation feature.

Additionally, Tidio offers the ability to track conversions with goals and events so that you can determine which chatbots are driving customers through your sales funnel.

To generate leads using either ManyChat or Tidio, you first need to create a form that visitors can fill out on your website.

In ManyChat, you can create custom forms by embedding a code snippet into your website.

Once the form is created, you can add it to any of your chatbots and then track the results in the Conversions section of the dashboard.

In Tidio, there is a lead generation landing page that you can customize with your own logo and color scheme.

You then need to add the code snippet from this page into your website so that visitors who want to provide their information in return for something valuable (e.g., ebook) will be able to do so on your landing page.

Once the form is created, you can add it to any of your chatbots and then track the results in the Conversions section of the dashboard.

Free Trial

Free trials are the best way to see which chat app is right for your business and what you can expect from it. They allow users to test out ManyChat or Tidio without having to pay a dime, giving them more time than they would have in an actual paid subscription.

Free trials are available on all plans with both companies so everyone should be able to give their services a try.

ManyChat offers a free trial on all of its plans, so you can test out the features to see if they fit your needs.

Tidio also offers a free trial on all of its plans, letting you try out the app before deciding whether or not to subscribe.

The bottom line is that both chat apps offer a free trial, so you can’t go wrong by trying them both out.

Mobile App

A mobile app allows your customers to easily reach out to you in a speedy manner. Mobile apps are also great for when people can’t get through on the phone because they may be driving, working, or otherwise occupied and cannot answer their phones.

ManyChat offers the following features:

– Customizable plugins for WhatsApp, Facebook Messenger, Google Chat, Slack, and Twilio SMS. You can also use ManyChat to create an account with your number on WeChat which is only available in China at this time.

Tidio offers the following features:

-Tidio is available as an app on both Android and iOS devices.

-A desktop app is also available which can be used on a computer or laptop.

-You can receive notifications for new messages on your phone, even if the app isn’t open.

-The app has a modern interface that is pleasing to use.

Overall, Tidio has a better mobile app because it is available on both Android and iOS devices, as well as has an optional desktop interface.

While ManyChat does have great mobile apps, they are only currently available for WhatsApp, Facebook Messenger, Google Chat Slack, and Twilio SMS.

Tidio has the added benefit of being available on both Android and iOS devices, as well as having a desktop app which is great for when someone may not be able to get through on their phone. Tidio also allows you to receive notifications whether or not the app is open while ManyChat does not have this option at this time.

Overall, Tidio is the better choice for a chat app because it has a great mobile app as well as a desktop app. ManyChat is only available on select platforms and does not offer notifications.


Workflows are the steps a user takes in order to achieve their desired outcome when using an app. In chat apps, this may be sending a reply or sharing content from other pages on your website with an agent.

Workflows are extremely important because they determine how much friction your users will have to overcome in order for them to accomplish their tasks. There are many different types of workflows, but here I’ll focus on two main ones: one-step and multi-step (many)

ManyChat’s one-step workflow is very easy to use. After you’ve created a bot, all you need to do is start chatting with it and follow the prompts. You can also share content from other pages on your website with agents without having to leave the chat app.

Tidio’s multi-step workflow is a bit more complex than ManyChat’s, but it also allows you to do more. After creating a chatbot, you need to add it to one of your web pages and then add the code provided by Tidio to that page. This will give you access to all of Tidio’s features, such as sending automatic replies or scheduling replies to be sent at a specific time.

In terms of workflows, ManyChat is much easier to use and more beginner-friendly. However, Tidio offers more features and flexibility. Ultimately, it comes down to what you need your chatbot to do. If you just want a simple bot that can send automatic replies or take basic orders, then ManyChat is the better option. But if you need more complex functionality, then Tidio will likely be more useful.

Visual Flow Builder

A visual flow builder provides a better user experience because it is easier to understand what’s going on.  This can potentially increase conversions, meaning more users will sign up for your service.

ManyChat uses drag-and-drop elements instead of an actual visual builder

Tidio provides templates so you do not have to start from scratch every time! These templates are great for businesses that have a standard way of communicating with their customers on Facebook Messenger.

ManyChat has the ability to turn on/off certain elements, which is helpful if you want to test things out without messing up your whole flow. Tidio does not offer this feature at all!  It’s either template mode or live coding mode.

ManyChat’s pricing is a little more complicated than Tidio’s.

It seems like ManyChat offers more features, but it can be tricky to understand if you’re not tech-savvy. Tidio is much simpler and easier to understand, which could make it the better choice for some businesses.

Frequently Asked Questions

Why chat apps?

Chat apps are a great way to communicate with customers, especially if you’re looking for ways to increase customer satisfaction and loyalty. They provide an easy way for customers to get in touch with your business, and they make it easy for you to keep in touch with your customers.

ManyChat and Tidio are two of the most popular chat apps available today. Both offer a lot of features and tools that make it easy to communicate with your customers, but they’re very different from each other.

What are some alternatives to Manychat and Tidio?

ManyChat and Tidio are two popular chatbot platforms, but there are some alternatives out there for you to consider before making a choice.

An alternative to ManyChat is Chatfuel. It offers many of the same features as ManyChat, but it also has a few unique capabilities, such as the ability to create Facebook ads directly from within the app.

If you’re looking for an alternative to Tidio, one option is Zendesk Chat. It’s a comprehensive chat platform that offers functionality for a wide range of chatbot needs.

Another alternative to Tidio is Drift, which offers a more personalized approach and emphasis on customer support.

These alternatives are just a few of the many options available, so be sure to do your own research to find the platform that’s right for you.

How Manychat alternative helps your business?

ManyChat alternatives help businesses in many ways, including:

– Save time –

ManyChat alternatives allow you to automate the process of chatting with your website visitors so that they don’t have to go through a long wait. This saves your business time, meaning it can focus on serving your customers better.

– Be present –

ManyChat alternatives allow you to be “present” with your chat app open all day. This is important because if the visitor has a question or problem that needs immediate attention they will know they can reach you.

– Reduce customer support costs –

ManyChat alternatives help reduce the cost of your customer service by providing live chat that is not only free but also very accurate and precise. You will save time on having to answer every question as well as money spent hiring people to answer the phones.

– Grow sales –

ManyChat alternatives are great for growing your business because they allow you to reach more people in a shorter amount of time. This is done by providing automated messages that will introduce new customers to your product or service.

Which is better Jivochat vs Tidio?

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Jivochat and Tidio are both chat apps that allow you to communicate with your customers. But which one is the best for your business?

Jivochat is a chat app that allows you to communicate with your customers. It has many features, such as the ability to create and send surveys, automated messages, and more.

Tidio is also a chat app that allows you to communicate with your customers. It offers many of the same features as Jivochat, plus some extra ones, such as the ability to create and send newsletters.

So, which is the best chat app for your business? Jivochat or Tidio? It really depends on what you need. If you want a chat app with lots of features, then Jivochat is the better option. If you need a chat app that also allows you to send newsletters, then Tidio is the better option.

Which is better, Gorgias vs Tidio?

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Gorgias is a great chat app for businesses that want to provide customer support. It lets you easily create and manage transcripts of all your conversations, making it easy to search through past messages. Tidio, on the other hand, is perfect for small businesses that want to start offering live chat support. It’s simple to use and doesn’t require any coding knowledge.

Tidio allows you to use either an online or offline mode. The first option lets customers chat with your business through the website on which they found you, while the second option sends them a text message when they click “start chatting” on your site (and it also works on mobile). You can also use Tidio to manage all your chats in one place, and it integrates with a variety of other tools like Google Analytics, Help Scout, and more.

So, which is the best chat app for you? It really depends on what you need. If you want a powerful chat app that lets you manage transcripts and search through past conversations, then Gorgias is a great choice for you. If, on the other hand, you want an easy-to-use chat app that doesn’t require any coding knowledge and allows your customers to start chatting with you from anywhere across multiple devices – Tidio might be better suited for your business needs.

Which is better, Tidio vs Olark?

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Olark is a live chat app that is easy to install and maintain. It’s popular because it offers 24/h support, but at $20 per month for basic service, the cost can add up quickly if you have lots of visitors or need multiple agents responding in real-time.

Tidio Chat is another great option with many similar features – including live chat, visitor tracking, and analytics – but at a much lower price.

With Tidio Chat, you pay only $15 per month for an entire suite of tools that includes unlimited agents; we also offer special pricing for students and non-profits.

Which one is right for your business?

Chat apps are a great way to communicate with your customers, and there are a lot of different options to choose from. So which one is right for you?

ManyChat and Tidio both have their pros and cons, but in the end, it comes down to what your business needs. If you need more features or want more control over your chat app, Tidio might be the better option. But if you are looking for a more user-friendly chat app that is quick to implement and easy to use, ManyChat might be right for your business instead.

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