The importance of customer service in the digital age can’t be overstated. It’s no longer enough to simply offer a product or service, you have to provide excellent customer service as well. One way that many companies are doing this is by using chatbots on their website. But which one should you use? Chatmatic vs Manychat? Let’s find out!
Chatmatic
Chatmatic is an online chat platform that lets you communicate with your website visitors through instant messaging. It helps businesses increase sales and provide better customer service by allowing their customers to easily ask questions and get answers in real-time, building trust and loyalty along the way. Aside from that, it also lets you engage with your website visitors without the need to hire additional staff.
ManyChat
ManyChat is a chatbot software that is designed to help businesses grow their audience and increase sales. ManyChat has been featured on Forbes, Fast Company, and Social Media Examiner. ManyChat also offers a free trial to make it easier for you to test the software out before making a purchase.
Why are chatbots so important?
Chatbots are important because they do not require any sort of expertise to use. They are also effective at increasing sales since many bots have the ability to suggest products directly after a customer helps answer some questions about themselves. Chatbots can make it easier for you to engage with your audience and create more leads without having to pay expensive marketing fees or set up complicated advertising campaigns.
The main benefit to companies is that they can have a free conversation with customers, which allows them to learn what their needs are and be able to offer custom solutions for those needs. Since it’s not an automated system like email or other online forms, there’s also a greater chance of a personal response. Another benefit is that chats can be automated to offer the same question at different times each day, which means you get more time for other tasks while still engaging with your audience.
What can you do with Manychat chatbot software?
In Manychat chatbot software, you can create a Facebook Messenger bot in minutes.
You can add images, videos, and GIFs to your messages on the chatbot software.
Manychat is an advanced editor which allows you to design beautiful templates for your bots without programming knowledge. Many of the features are free while some require paid subscription or high monthly fees depending on how many subscribers you have.
Manychat is free to use while there are paid subscription plans for more advanced features.
There are no monthly fees while the chatbot software has a fixed fee that depends on how many users or visitors your bot will be able to reach each month. Many other features require separate payment, but it’s easier and cheaper to use Chatmatic because of the integration with Facebook Messenger.
What can I do with Chatmatic?
In Chatmatic, you can add a welcome message, custom emoticons, and GIFs.
You can also create your own chatbots with the help of Chatmatic’s drag-and-drop feature.
You can even use a webhook in Chatmatic, which means you’ll never have to update your chatbot again once it’s changed on the website.
Chatmatic vs ManyChat Comparison
Chatbots are the new cool kid on the block. If you’re thinking, “why is everyone talking about chatbots?” Well, because they are one of the most effective tools for increased engagement and lead generation. Similar to email marketing or Facebook ads – it’s all in how you use them. Chatmatic and ManyChat are two of the best chatbot platforms.
Chatbot Elements
Chatbot elements are the components that make up a chatbot. Each element is required to complete the experience of having an intelligent conversation in natural language with users.
Some common terms associated with bot elements include conversational UI, NLP (natural language processing), NLG (natural language generation), and NLU (natural language understanding).
While there may be many different types of bot elements, some of the more common ones include artificial intelligence and machine learning for natural language processing or NLP. The ability to generate text responses that users will find helpful is known as Natural Language Generation or NLG. The ability to understand what a user has typed is known as Natural Language Understanding or NLU.
Chatmatic
Chatbot elements of Chatmatic work in a similar way to ManyChat.
The main difference between the two is that Chatmatic uses its own chatbot system rather than Facebook Messenger (ManyChat’s platform). Therefore, customers will need an account on Chatmatic in order to communicate with your bot. This might be more beneficial for some businesses because it allows them full control of their data and analytics.
ManyChat
ManyChat (on the other hand) uses Facebook Messenger as its platform and is free to use, meaning you can create your chatbot for free without having to pay a monthly fee like Chatmatic. ManyChat also has built-in integrations with tools such as Mailchimp, Shopify, and Survey Monkey which makes it great for collecting customer data.
On the other hand, ManyChat is not as customizable as Chatmatic which could be a problem for businesses that are looking to create a unique chatbot experience for their customers. Plus there’s no built-in analytics feature within Manychat so you won’t have access to any of your chats or messages unless you download them.
It’s always best to take into consideration what your business needs and then choose the chatbot platform that will work best for you. No matter which one you choose, both Chatmatic and ManyChat offer great features such as scheduling posts & messages in advance so customers can get a consistent experience. Plus they have an analytics feature where businesses can track their chatbot’s performance.
The winner:
In terms of chatbot elements, both Chatmatic and ManyChat have different pros & cons. But if you are looking for a more customizable platform with built-in integrations, then I would recommend Chatmatic over Manychat because of its monthly fee. However, the free version of Manychat is great too, but it’s just not as customizable as Chatmatic.
However, if you are looking to collect your customer’s data and analyze their experience, then Manychat will be the perfect choice for you.
The winner is Chatmatic in terms of chatbot elements!
Interface
The interface is what the user interacts with. It is a visual that allows users to navigate, search, and deliver information. In marketing terms, the interface includes the elements of design such as colors, layout, etc.
In order for a tool or platform to be effective in reaching out to leads or customers, it must have an easy-to-use interface. The user must be able to learn how it works very quickly, and if they can’t do that, the platform becomes a waste of time.
Chatmatic
Chatmatic’s Interface is simple, modern, and easy to use. Even though it is not the best in class, its simplicity makes up for it. The design is very clean with clear buttons allowing users to navigate through various features. Aside from that, it has a very nice chat widget.
It has a modern color scheme that is not distracting. The icons are user-friendly and provide better UX. A nice touch to Chatmatic’s interface is the ability for users to change the background of their chat window according to their brand colors, which makes it more personalized.
ManyChat
The interface is not as clean or modern as Chatmatic’s but it does make up for that by providing more features than other platforms in the market. It allows users to create marketing funnels and includes an A/B testing feature.
Manychat’s biggest advantage is that it allows users to create marketing funnels. It has an A/B testing feature, which helps marketers decide what kind of content will be the most effective in engaging their audience.
The winner:
In terms of interface, Chatmatic is better because it has a clean and modern design that makes the user experience more interactive. Manychat provides users with many features, but in terms of interface, there are other platforms on the market that provide better UX.
Messages
Messages are the most important aspect of marketing because they are what people interact with and it is also how you keep them coming back for more products or services.
Messages can be used to send reminders, rewards, discounts, coupons, etc. They are extremely easy-to-use and they are helping companies to stay connected with their customers.
Chatmatic
Chatmatic’s messages are very basic and they only have the ability to send messages. This may be too simple for some companies, but there is a free version so it does not cost anything to use them which makes up for their lack of features. Aside from that, Chatmatic’s messages are very easy to use and they make it simple for companies to connect with their customers.
ManyChat
Manychat’s messages are much more advanced than Chatmatic’s messaging system because they have a wider range of features that you can choose from, which includes sending polls, quizzes, and surveys. This is something that companies may find useful because it will help them gather important information about their customers and they can use this information to better adjust the products or services that they provide for their needs.
Manychat’s messaging system also allows you to send custom branded emails, personalized videos, and product recommendations. This is something that companies may find useful because it will allow them to show their customers more of the products they are interested in buying, which can help increase sales by providing a better experience for their customers.
Manychat also has an app that you can download onto your phone or tablet so you can send messages from it. This is something that companies may find useful because they will be able to communicate with their customers whenever they want and on whatever device the customer chooses, which makes it easy for them to stay connected.
The winner:
In terms of messages, Chatmatic and Manychat both have very different features that companies may find useful depending on how they want to communicate with their customers. Chatmatic’s messages are more basic while Manychat has a wider range of options for messaging, but it costs money to use the advanced system whereas the free version of Chatmatic is much more limited in its abilities. However, Manychat does have an app that will allow companies to send messages from their mobile device.
Channels
Channels are where you distribute your messages to your audience. The best channels are the ones that give you access to a large number of people who can engage with you and buy from you. Channels are important in marketing because they allow you to reach a specific group of people who are interested in products like yours. If your product is unique, then the best place for distribution would be social media sites because it will give you access to lots of different types of people.
Chatmatic
Chatmatic’s channels are Facebook Messenger, Web Chat, and Slack. All of these channels are important because they give you access to a large number of people who will engage with your chatbot even if it is not very unique. If you need a bot that can be customized easily then the best place for distribution would be Facebook messenger because it gives you multiple features such as the chat window and the messenger page.
ManyChat
The main channel for Manychat is Facebook Messenger, however, they also have bots that you can use on Kik and SMS which allow more people to access your bot because not everyone has a Facebook account anymore. The best place for distribution would be Facebook messenger because it gives you many more features than Kik or SMS which will make your bot customizable.
The Winner:
In terms of channels, Chatmatic is the better option because it gives you multiple ways for your bot to be distributed. However, if Manychat offered more customizable bots then they would probably win this category too.
The winner in terms of channels is Chatmatic, however, Manychat has a wider range of features that make it possibly customizable enough to beat Chatmatic.
Integrations
Integrations are used to connect Chatmatic with third-party applications. Manychat integrates with Google Analytics, Facebook Messenger, and Shopify among others.
Integrations help you take your marketing efforts beyond just chats by allowing marketers to access their data from more than one platform at once for a more holistic view of information.
Chatmatic
Chatmatic’s integrations allow marketers to integrate their chatbots with third-party apps like Shopify, Facebook Messenger, and more.
Chatmatic’s integrations are key to promoting brand awareness, customer service interactions, and transactional messages like shipping notifications and delivery alerts. Chatmatic’s integrations also allow users to monitor and measure chatbot activity for insights into user behavior.
ManyChat
Marketers can integrate their chatbots with Facebook Messenger among other platforms using ManyChat’s integrations. This allows marketers to create conversations across multiple channels at once for a more seamless customer experience.
Manychat’s integrations allow marketers to use third-party apps for chatbots alongside Manychat itself which is a major benefit. The other platform allows you to access information from multiple sources at once while ManyChat only serves as one source of data input. This makes it so that the customer experience does not suffer and you can still get the most out of your chatbot.
The winner:
In terms of Integrations, Chatmatic’s integrations allow for easy marketer accessibility to data from multiple platforms, while ManyChat only serves as one source of information. This makes it so that the customer experience is more seamless on Chatmatic since it allows marketers to access their data across many sources at once which provides a better holistic view of the consumer’s needs and interests.
Marketing
Marketing is the process of promoting and selling products. It can be done in a variety of ways such as social media, TV ads, billboards, etc. Marketing is important because it helps businesses create awareness about their brand and also increases product sales by targeting potential customers with advertisements that would appeal to them the most.
Chatmatic
Chatmatic’s marketing is not very good. They do have social media presence but they are inactive on most of the platforms and their website doesn’t really give much information about what Chatmatic is all about which makes it difficult for potential customers to get interested in buying or even trying out their product. Aside from that, Chatmatic’s marketing is not targeted enough. Their ads are either very broad or it is something that people don’t really care about so they never click on any of them which means Chatmatic’s marketing campaign isn’t doing great at all.
ManyChat
On the other hand, ManyChat is very active on social media and their website gives detailed information about how to use the product. They also have a blog where they post tips and tricks related to internet marketing which helps potential customers learn more before buying or trying out Manychat.
This shows that Chatmatic’s lack of effective marketing has caused them to lose out on potential customers while Manychat, by being active and informative about their product has successfully pulled in many new clients.
The winner:
In terms of Marketing, Manychat has a better and more effective strategy than Chatmatic. Manychat has social media presence and its website is informative about the product. On the other hand, Chatmatic’s marketing strategy isn’t as effective since they are inactive on most of their social media platforms which causes them to lose out on potential customers who might be interested in buying or trying out their service. In conclusion, ManyChat is a better choice since they have a better strategy when it comes to marketing.
eCommerce
eCommerce is a form of electronic commerce that allows traders and consumers to conduct business over an internet platform. This includes purchasing, selling, or exchanging products using technology as opposed to traditional methods such as face-to-face interactions or mail orders.
A chatbot is a computer program that simulates human conversation through voice commands or text chats. Chatbots may be used in dialog systems for various practical purposes including customer service, information acquisition, and technical support.
Chatbots are able to use the entire history of a conversation with their user that has taken place over days or months before responding to questions – unlike the limited support provided by most FAQ pages. As a result, chatbots can answer questions customers have about any application with ease.
Chatmatic
Chatmatic’s eCommerce is like the sale of a handbag. A chatbot sends out notifications to customers as new items are listed and for special deals, however, there is no option to shop directly from within the messenger platform. Chatmatic’s eCommerce is great for beginner sellers or those who are just beginning their business.
ManyChat
Manychat has an easy-to-use platform that allows users to build a chatbot on Facebook Messenger, Kik, Telegram, Viber, and Twitter in no time at all. Manychat makes it simple to engage with customers, even those who aren’t familiar with your product or brand. With an intuitive, step-by-step process that is easy to use and doesn’t require any coding knowledge or time.
The Manychat platform gives you the opportunity to manage your eCommerce from one dashboard and sell across multiple platforms. This means customers can ask questions on Facebook Messenger chatbots and follow up with a purchase through Viber messenger bots.
The Winner:
In terms of eCommerce, ManyChat is a much more advanced platform that gives you the opportunity to engage with customers in multiple ways. For example, Manychat makes it possible for users who aren’t familiar with your product or brand can ask questions on Facebook chatbots and follow up their purchase through Viber messenger bots.
Manychat has an easy-to-use platform that allows users to build a chatbot in no time at all. Manychat makes it simple to engage with customers, even those who aren’t familiar with your product or brand.
Analytics
Analytics is the conglomeration of reporting, metrics, and data that are used to measure actual customer interaction with a website. They represent what is happening in real-time on your site in terms of traffic, conversions/sales, or other key performance indicators (KPIs).
Chatmatic
Chatmatic’s analytics reporting is robust and offers a lot of reporting that you can use to measure your marketing efforts. It also allows for segmentation of the data so that you can better analyze individual campaigns, audience engagement, or customer behavior on the site. Aside from that, Chatmatic’s analytics reporting is easy to understand and can be customized as well.
ManyChat
The analytics in Manychat are not as robust as Chatmatic and Manychat do not offer much in the way of segmentation so it is difficult to get a complete picture. Manychat’s analytics can be difficult to read, especially for beginners. Aside from that, ManyChat’s analytics reporting is limited and offers little in the way of customization.
The Winner:
In terms of analytics, Chatmatic is the winner between Chatmatic vs Manychat. Chatmatic offers robust Analytics reporting that can be segmented and customized to provide a complete picture of your marketing efforts. ManyChat’s analytics are not as comprehensive or customizable for more advanced users, which makes it difficult to get an accurate reading on how individual campaigns are performing against each other or what your customers are doing on your site.
Users
Users can be your customers or potential ones. The more users you have the higher chance of being successful in marketing campaigns which are to increase sales and revenue.
Users can be anyone, whether they are customers or not yet but may want to become one soon because of something specific that occurred.
Chatmatic
Chatmatic’s user feature is an easy way for anyone to start their own chatbot. They allow you to easily integrate with Facebook Messenger, Shopify, Slack, and more.
Chatmatic’s user does not need to have any prior knowledge of coding or programming. Their user feature allows you to set up your chatbot with ease and without the help of a developer.
ManyChat
ManyChat’s user feature is similar to Chatmatic’s user feature in the sense that it does not require any prior coding knowledge. ManyChat users can create their own chatbot within minutes and without the help of a developer.
Manychat also has an easy-to-use interface that allows you to set up your chatbot in just a few clicks. Their user feature eliminates the need to have any prior coding knowledge, making them an ideal option for marketers.
The Winner:
In terms of users, Chatmatic and ManyChat are both user-friendly. They do not require any prior coding knowledge to create your chatbot, making them great options for marketers with no technical background.
Support
Support is an important part of marketing. It can be both internal and external support, but without it, a business cannot flourish. Internal support includes the employees who work for your company while external is everyone else involved in your organization such as customers or suppliers.
Chatmatic
Chatmatic’s support team is available 24/24 and their response time varies. The Support team of Chatmatic is very active and proactive. Aside from that Chatmatic’s support does not come with any additional fees.
ManyChat
On the other hand, ManyChat’s support team is also available 24/24 but has a slower reaction time than Chatmatic.
The support of Manychat is not as active. The team responds to your messages on average after an hour and their response time varies a lot depending on the topic you are asking about. In addition, ManyChat’s customer services do not come with any additional fees but it depends on the plan that you subscribe to.
The Winner:
In terms of Support, Chatmatic is the winner. Even though ManyChat’s support team has a slower reaction time, it does not come with any additional fees and they are both available 24/24 which makes them very similar to each other. On the other hand, Chatmatic’s customer service comes with no extra costs but their response times vary depending on what issue you ask them about. Their support is more active and proactive than ManyChat’s, which makes them the winner in this category.
Templates & Cloning
Templates & cloning are great ways to help save time and effort. They allow you to make the same message over and over again, with only changing a few variables at a time. It can be used for email marketing campaigns or social media posts as well. This is great if you are short on time, but need to run a number of campaigns. It can also be used by many different departments within your company. This is why it’s important that the platform you use for chatbots have this functionality built into them so that anyone who needs to make these messages can do so with ease and no extra effort.
Chatmatic
The templates & cloning of Chatmatic are very easy to work with. You can set up a number of templates that you want, and then clone them as many times as needed. This saves the user time because they are able to make multiple messages quickly without having to type out everything from scratch each time. This is perfect for marketing departments or social media teams that want to schedule posts but don’t have the time to do so every day.
ManyChat
The templates & cloning of ManyChat are not as intuitive to work with. It’s harder to set up templates than it is in Chatmatic, and the cloned messages are difficult to edit once created. This makes it very time-intensive for users because they have to create each message from scratch if they want any changes made at all. ManyChat is better for social media teams that are able to dedicate the time needed to create every message. ManyChat’s Templates & Cloning are not as easy to work with. They are harder to create and you can’t edit them once created making it very time intensive for users. ManyChat is better for social media teams that have the time needed to dedicate in order to be able to create every message from scratch since they won’t be able to modify templates at all.
The Winner:
In terms of Templates & Cloning, Chatmatic is the better option because it’s easier to set up templates and clone messages. ManyChat can still be used, but you have to dedicate more time in order to do so which isn’t ideal for marketing teams that need to schedule posts on a regular basis.
AI & NLP
AI & NLP are acronyms that stand for Artificial Intelligence and Natural Language Processing.
Artificial intelligence is the development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.
Natural language processing (NLP) refers to a field in artificial intelligence dedicated to understanding written or spoken human language in order to perform a task.
AI & NLP are two very important tools when it comes to marketing and chatbots because they allow for the development of more personalized customer experiences without requiring too much work on behalf of marketers themselves.
Chatmatic
Chatmatic’s AI & NLP are powered by Amazon’s cloud computing service, Amazon Web Services (AWS), which enables Chatmatic to process customer requests at scale through automated processes like machine learning and data mining. The AI & NLP of Chatmatic uses these technologies to understand the language of each user so that it can provide them with relevant answers.
ManyChat
While Chatmatic uses AWS, Another market leader in chatbots using cloud computing is ManyChat. Their platform allows marketers to connect their Facebook fan pages with Messenger and use its features for marketing purposes. It also enables brands to build automated responses that are triggered by customer interactions. The AI & NLP of ManyChat is built using a technology called ‘chatbots builder’ which means that marketers can build their own chatbots, as opposed to Chatmatic’s where they must use those developed by the platform.
The Winner:
In terms of AI & NLP, Chatmatic has the advantage over ManyChat because it uses Amazon Web Services to process customers’ requests on its platform. This means that Chatmatic is more efficient and scalable than Manychat, which operates on chatbots builder technology.
Which chatbot builder is right for your business?
The best chatbot builder between Chatmatic and ManyChat is something you should really consider carefully. You need to think about your budget, the type of chatbot you want, and how much time you have for this project. If you decide to go with ManyChat, it’s important that you know what chatbots can do so that your users don’t feel lost. After all, the last thing you want is for them to not use your bot again because they’re confused by how it works!
Manychat offers several types of bots like Messenger Marketing Bot and Facebook Ads Bot. They can help you automate your business to do more in less time, which is something every entrepreneur needs!
If you want a simple chatbot that’s straight to the point and doesn’t take much of your time, Chatmatic might be the best option for you. It has easy-to-use features like visual drag & drop builder and an easy-to-use interface.
