For any business, customer relationships are their most valuable asset. Without customers, you have no business! It is important to know how to build and maintain these relationships so that your company can thrive in the future. With this in mind, many companies are now looking for new tools that will help them improve their current CRM process. Here we compare 3 different customer relationship platforms: Agile CRM vs HubSpot vs Messenger Bot.
Before we compare the three platforms, let’s get to know each of them.
Overview
Customer relationship software is an important tool for any company that wants to modernize its customer communication strategy. This type of software is built with customer engagement in mind, so it allows you to have a more personal relationship with your customers by offering them relevant information. It can do this through various digital channels like email, SMS/text messaging, and instant messaging platforms.
Agile CRM
Agile is a customer relationship platform that helps businesses understand their customers by creating a single view of the customer. This is done using tools such as surveys, social media listening, and predictive analytics.
HubSpot
Hubspot provides a content marketing platform that offers many tools including social media, blogging, email marketing, analytics, SEO features, landing pages, etc. These all work to increase the number of leads coming through your website.
Messenger Bot
Messenger Bot App provides a way for your business to have automated conversations with potential customers. This is done by creating chatbots that can answer questions and offer deals or promotions based on the customer’s profile. Also, the bot can lead the customer through a sales funnel.
Agile CRM vs. HubSpot vs. Messenger Bot Comparison
Buying a CRM (Customer Relationship Management) platform is a big decision for small businesses and startups. They need to consider how much revenue they generate if their business needs all the bells and whistles that come along with expensive platforms, and what features are most important to them overall.
Here are three of the most popular CRM platforms, including AgileCRM, HubSpot, and Messenger Bot.
Features
When it comes to choosing a CRM tool, it is important to thoroughly research all of your options.
Each platform has its own set of features that might make it a better choice for some companies over others, depending on the company’s needs and goals.
We’ll take a look at both sides of this comparison in order to help you decide which option best fits your business and your requirements.
Agile
Agile’s features include a contact list, email marketing tool, social media management software, and more. It also includes the ability to use chatbots and conduct surveys.
Aside from these features, Agile CRM can be used for email marketing by following up with leads.
HubSpot
HubSpot’s two main platforms are HubSpot CRM (its customer relationship management platform) and HubSpot Sales (its sales software).
This means that HubSpot CRM is more focused on the needs of customer-facing businesses, while HubSpot Sales is designed for salespeople.
Hubspot’s features include a contact list, email marketing tool, social media management software, and more as well. They also offer their own form of chatbots called “appointments” which are essentially pop-ups that users can select to go away or stay.
Messenger Bot App
Messenger Bot App’s features include automated messages based on user behavior, integrated messaging apps (Facebook Messenger, Twitter DM), and more. Although Messenger Bot App’s features are limited when compared to CRMs, they are designed for easy integration into existing Messenger apps.
Conclusion:
The features vary greatly between each platform depending on what your business needs are. For example, while Agile CRM includes a chatbot feature that can be used to follow up with leads, Messenger Bot App’s features are much more applicable to chatbots that can be used for customer service. On the other hand, HubSpot offers chatbots in the form of an appointment pop-up which is easier to implement.
When it comes down to it, each platform offers something different for businesses. The best thing you can do is look at your needs and see what features will be most beneficial in helping solve those issues.
Pricing Details
Messenger Bot is a chatbot app that helps you to communicate with your followers. Messenger Bot is one of Facebook’s newest products and will let you chat
Pricing is important to consider when making a decision on which customer relationship management (CRM) platform to use. Your budget will likely determine which platform is right for you, but it’s also important to consider your company’s needs and goals.
Agile CRM
Agile CRM’s pricing plans include:
- Free – for 10 users
- Starter – as low as $8.99/user/month
- Regular – as low as $29.99/user/month
- Enterprise – as low as $47.99/user/month
(Explain who is the most suitable with each plan.)
The free plan is best for small companies who want to evaluate the software. Agile CRM is also a good option for small businesses looking for an affordable solution, but it’s worth noting that this plan does not include support or access to all features included in paid plans.
The Starter Plan is best suited for teams with less than 100 employees and up to 20 users because of its low price for features like email marketing, social media management, and user support. The Regular Plan is great for companies with more than 100 employees or up to 50 users because it includes features like lead scoring, project management tools, and customer service access.
The Enterprise plan works best for large businesses who want full customization options including unlimited tasks, contacts, and teams.
HubSpot
HubSpot CRM Suite offers three different plans: Starter, Professional, and Enterprise. All of the paid plans include email marketing, social media integration, analytics reporting tools, contact management options, and more. The main difference between each plan is the price, but they all come with support.
- Starter: $45/month
- Professional: $1,600/month
- Enterprise: $4,000/month
Messenger Bot App
Messenger Bot App has three pricing tiers to choose from, depending on your needs. The three pricing tiers are:
- Messenger Bot Premium – $24.99/30 days
- Messenger Bot Pro – $49.99/30 days
- Messenger Bot Agency – $299.99/30 days
Messenger Bot has a limited offer for the three pricing tiers, going as low as $4.99 for the first 30 days. Billing annually will give you the lowest monthly price, but billing on a month-to-month basis will also provide discounts.
Conclusion:
Pricing is generally more expensive on HubSpot than Agile CRM, but not by much. Messenger Bot is less expensive than both of the other platforms, making it a great option for small businesses or startups on a budget.
The pricing comparison between these three customer relationship management software programs shows that Agile CRM offers many useful features at an affordable price. Messenger Bot is a great option for small businesses or startups on a budget, while HubSpot offers more features at an expensive price point that isn’t worth the cost to many companies.
Lead Management
Managing leads is important, especially if you are running a sales team. At the same time, it can be very complicated to manage leads in an effective manner using multiple different tools for each part of your lead management process. To save you from that hassle we have compared three of the most popular CRM platforms on which companies around the world rely – Agile, HubSpot, and Messenger Bot.
Agile
Agile’s lead management capabilities are very strong overall. One of the best features is a lead scoring tool, which allows you to rank each new prospect according to their potential value and automatically send targeted emails based on that score. This helps sales reps prioritize leads by seeing who they should focus more time on first. Agile also has some great automation tools, including an email campaign manager, landing pages manager, and a basic marketing automation tool.
As far as lead routing goes Agile has the strongest capabilities out of these three platforms. You can have emails automatically directed to specific people in your organization depending on what department they are in or even who is currently available thanks to their calendar integration feature. Plus you can make sure that every email has the correct person cc’d and is blind carbon copied to avoid spamming your entire team.
HubSpot
HubSpot’s lead routing features are similar but slightly less powerful than Agile’s. You can also create rules that will automatically route emails for you like if a certain department is mentioned in an email it gets sent directly to them as well as blind carbon copied to the appropriate people. You can’t manually assign emails or automate your lead scoring process but HubSpot does have a pretty good marketing automation tool available with built-in email templates, forms, and landing pages that you can manage from one central dashboard without having to use another platform.
Messenger Bot
Lead management with Messenger Bot is not as powerful of a feature and the automation tool has some limitations. The good thing is that you can create rules for messaging your leads based on their behavior like if they didn’t respond to an email within x days it automatically sends them another follow-up message. That said Messenger Bot does have pretty basic marketing features with prewritten messages but you can’t manage your forms, landing pages, or emails from one central dashboard. It is a good option for companies that don’t have much experience with CRM tools but want to invest in something more advanced.
Conclusion:
Overall, Agile has the most powerful lead management capabilities with HubSpot coming in at a close second. While Messenger Bot does not have as many features it is still an excellent option for companies that want to invest relatively little time and money into their CRM platform while gradually building up more advanced features over time.
If you compare these platforms based on pricing and user experience alone Messenger Bot is the best option.
If you compare these platforms based on features, speed, and design Agile has the most potential to help sales reps generate more revenue for your company over time.
App Marketplace
An app marketplace is a place where users can download additional applications for their CRM, marketing automation, or sales platform. These apps are designed to make the software even more powerful and versatile by adding new features that help you do your job better.
Depending on which app marketplaces they use, it is important to compare them side-by-side and see which one has the most compatible applications.
Agile
Agile’s app marketplace is known as the Agile Marketplace, and it was launched in January of 2018. It is a cloud-based app marketplace that allows users to download applications from various different vendors at once.
The platform currently has over 200 apps, including some popular ones like Google Analytics for lead scoring and SalesforceIQ for sales automation. Users can also find integrations for Zendesk, Gmail, Google Drive, and Zapier.
Unfortunately, Agile’s Marketplace only has apps that are compatible with cloud-based CRM software systems.
HubSpot
Launched in 2012 as a free app marketplace for HubSpot users called the Extension Directory, HubSpot later launched its full-fledged app marketplace called the HubSpot App Marketplace in August of 2018. It is an on-premise app marketplace, which means that it runs on your own server rather than a remote cloud system.
The platform currently has over 400 apps for users to download and use with their CRM software including applications like Uberall, MailChimp, and Trello. The available apps are mostly compatible with cloud-based CRM software, but there are a handful of on-premise applications as well.
Messenger Bot App
Messenger Bot App currently has no app marketplace.
Conclusion:
In summary, the Agile Marketplace is the best marketplace for users to find cloud-based applications. If you are looking for on-premise apps, HubSpot’s app marketplace should be your go-to. Messenger Bot App does not have an available app marketplace at this time.
Knowledge Base
A knowledge base is the heart of any customer relationship platform. It acts as a knowledge base for customers to understand what your company is doing and how they can use your product or service better. Furthermore, it provides an avenue for you to answer common questions with one simple solution rather than trying to explain in multiple ways across various platforms!
Agile
Agile’s knowledge base is very clean and easy to use. It’s organized into multiple categories that allow the user to explore what they’re looking for at their own pace (rather than having everything in one big list). Additionally, Agile has a great “help center” feature where it pulls both FAQs AND common support questions directly from your main knowledge base! This is great because you can ensure that all FAQs are up to date AND it saves time for your support team.
HubSpot
HubSpot’s knowledge base is similar in organization and structure to Agile’s, but the layout isn’t quite as clean. It does have a feature where users can be prompted to create new articles based on keywords they use. However, this feature doesn’t work quite as well on HubSpot’s platform. In addition, the knowledge base on HubSpot also has a “help center” feature where users can browse common questions and answers just like Agile!
Messenger Bot App
The Messenger Bot is actually very similar to both of these platforms in that it acts as a knowledge base. It is organized into multiple categories, allowing users to explore what they are looking for at their own pace (rather than having everything in one big list). Additionally, the Messenger Bot allows your team members to create articles based on keywords that customers use!
Conclusion:
Agile CRM’s Knowledge Base is clean, easy to use, and great for customer support.
HubSpot’s Knowledge Base is similar in organization and structure to Agile CRM but the layout isn’t as clean which can make it difficult for customers who are exploring what your platform offers.
The Messenger Bot App provides a very organized knowledge base that allows your team members to create articles based on keywords that your customers use.
Overall, Agile CRM provides the best knowledge base for your customer relationship platform. The other platforms need some work.
User Satisfaction
User satisfaction is a key factor when considering which customer relationship platform to use. This is because you want your customers and potential customers to have the best possible experience using any product or service that they are interacting with, especially if it’s an app that will be used regularly.
Agile
Agile’s users have higher overall satisfaction than HubSpot and Messenger Bot. Users also have a lower bounce rate in comparison to the other two platforms.
HubSpot
HubSpot’s users are more satisfied with the content on their website than Messenger Bot’s users are. Users also report having a higher rate of information overload than Messenger Bot’s users.
Messenger Bot
There is no data on satisfaction with Messenger Bot because it has not been used long enough to determine user sentiment from the number of active monthly users. However, there are many potential benefits for brands using this platform as well as disadvantages associated with each type of CRM.
Conclusion:
Agile CRM has higher overall satisfaction than both HubSpot, as well as Messenger Bot. This is because it focuses on providing customers with a smooth experience that helps them easily engage their customers.
HubSpot has higher overall satisfaction than Messenger Bot. This is because users are more satisfied with the content on their website, as well as having a lower rate of information overload compared to Messenger Bot’s users. However, it does not have many benefits associated with its CRM like Agile and Messenger Bot do for brands that use them.
Messenger Bot has not been used long enough to determine its user satisfaction level. However, it does provide many potential benefits for brands using this platform as well as disadvantages associated with each type of CRM. It also provides a smooth experience that helps customers easily engage their customers and keep them happy online while providing the best content possible.
Integrations
Integrations are an important factor to consider when choosing a CRM. Each of the three platforms offers different types and numbers of integrations, depending on your business needs.
Agile
Agile integrates with a wide range of other platforms, including Hubspot and Google Analytics.
HubSpot
HubSpot offers a large number of integrations with popular business apps such as Facebook, Salesforce, Zapier, Shopify, and more. The company also recently announced many new partner integrations from companies like SurveyMonkey to optimize customer acquisition efforts through lead scoring and scoring.
Messenger Bot
While Messenger does not offer an extensive list of integrations, it can be directly integrated with WooCommerce, Zapier, JSON API, and Google Sheets.
Conclusion:
The best integration solution will depend on your business, but HubSpot offers the most extensive list of integrations with many different types of software and apps. If you need specific integrations or have questions about other platforms, your sales reps will be happy to help.
Available Devices
Accessibility of a CRM platform is the most important criterion that is considered by a business while choosing one. With more and more companies using cloud-based CRM, there are plenty of options available to choose from. This makes it challenging for most businesses to decide which platform would be best suited for them as each has its unique pros and cons along with its own set of features.
Agile
Agile is available on multiple devices and can be accessed from any device. This includes Android, iOS, and Windows devices. Agile is a comprehensive CRM platform with powerful features that not only provides the necessary tools for managing leads but also serve as a great sales management tool.
HubSpot
HubSpot is also available on multiple devices, including iOS and Android devices. HubSpot’s basic plan is free, but it does offer paid plans for more advanced features and tools. It also offers a range of services such as marketing automation, social media management, web analytics, among others that help enhance the overall user experience.
Messenger Bot App
Messenger Bot is available on both iOS and Android devices, and they are built to function within a chat app. Messenger Bots can be customized as per your requirement for different industries which helps you respond effectively to the queries of customers on Facebook.
Conclusion:
Overall, Messenger Bot is the best option for businesses who wish to offer a personalized customer experience as it offers some great features that can help boost engagement with customers. With support available on both iOS and Android devices, Messenger Bots are highly accessible from anywhere at any time.
Languages Supported
The number of languages supported varies greatly by the platform. It is important to double-check that the platform works for your target languages.
Agile CRM
Agile CRM supports English and Spanish languages. If you are looking for other languages, there might be a chance that the platform will not work for you.
HubSpot
HubSpot has support in 6 languages, including English, French, German and Spanish.
Messenger Bot
The Messenger bot only works in one language: English. However, because it is a simpler tool compared to the other two platforms, this might be an advantage for users who prefer simplicity over advanced features or multiple translations.
Conclusion:
A CRM platform with a larger number of supported languages is preferable. This way, your customers will be able to communicate with you in the language they feel most comfortable using.
If you need localization support for non-English speakers, then HubSpot may be an option worth considering.
However, if your business operates primarily outside English-speaking countries and needs more complex support, then you may need to look into a more advanced platform.
The Messenger Bot does not support any language localization at all and is best suited for businesses that primarily target customers from English-speaking countries.
Available Support
Customer support channels are important when you want to help your customers. You can’t just let them sit there and not know how they will get assistance if they need it, so including a comparison of customer support channels is vital in any CRM solution.
Agile CRM
Agile CRM offers live chat, email support, and phone support. They do not offer a way for customers to contact them through Facebook Messenger or Twitter DM’s yet, but they are planning on releasing this feature in the near future.
HubSpot
HubSpot offers live chat, email support, phone support (limited), and a set of help articles. They do not offer direct customer access via Twitter or Facebook Messenger yet.
Messenger Bot
Messenger Bot App is basically just an automated chat web service that uses artificial intelligence to detect the language used in your messages and respond accordingly. No phone calls can be made through this, but there are some messenger bots that are capable of sending you information via email.
Conclusion:
When deciding which CRM platform to use, it’s important to consider how quickly support can be provided and what channels will be used. Each customer prefers different types of communication, so make sure that your solution is equipped for all possible options available to them.
The best way to decide which platform is right for you is to compare each one and see how they measure up against your customer support needs. Make sure that all of their features are available through channels that will actually be helpful in terms of getting questions answered because that’s what ultimately matters.
All three of these platforms are capable options that will help you achieve customer service excellence, but it’s important to consider which one is right for your company and what channels they offer. Each platform offers different things, so make sure that yours matches up with all of your needs before making a decision.
Payments
The payment channels that each platform provides can vary, but the important thing to consider is what makes sense for your business. It’s important for a CRM platform to support the payment channels that your business currently uses to ensure it’s a good fit.
Agile CRM
In Agile CRM, you can use Stripe, Paypal, and Braintree for payments. 9Add more info.) These are all popular payment channels that work well for most online businesses. There is also the ability to process offline payments like checks and cash, but these are rarer in e-commerce companies.
HubSpot
In HubSpot, you can use Stripe or Paypal as your payment channel. (Add more info.) Since both of these options are popular, this platform is a good fit for companies that want to use either one of them. If you’re looking for more options or are using another payment channel already, then HubSpot might not be the best option for your company.
Messenger Bot
For Messenger bots, Stripe and Paypal are available as payment channels. (Add more info.) These are both very popular payment channels, but there aren’t any offline options available. If you’re looking for more flexibility in your payment options, then you might want to consider using another platform like Agile CRM or HubSpot that has more extensive payment channel support.
Conclusion:
When comparing platforms, it’s important to consider the flexibility and features of each platform because these will allow you to do what you need. For example, HubSpot has a limited list of payment options so if your company uses another channel like Square or Authorize.net then this might not be the best fit for you.
On the other hand, Agile CRM has more options but it’s not always the easiest to set up. Messenger Bot does have fewer payment channel options, but they are very popular so you won’t run into integration issues like with Agile CRM.
Overall, the platforms aren’t too different because they all offer similar features. However, they do vary in their payment options so you’ll want to consider this when comparing each platform on your shortlist.
Social
The social features of a CRM platform allow users to connect with customers on various social media sites. This feature can be beneficial when trying to promote a product, receive feedback from the audience and communicate important news such as updates or announcements.
Social features are an integral part of today’s customer relationships since they help companies engage in online conversations at any time and interact with their clients directly through different social media channels.
As a result, it is important to compare the social features of each CRM platform in order to determine which one meets your business needs and provides the best solution for customer engagement.
Agile CRM
Agile CRM’s social features include:
– Ability to connect with customers on Facebook, Twitter, and LinkedIn.
– Access to social media reports that provide insights into customer engagement activities across all networks.
– The ability to schedule posts on multiple social media sites at the same time.
The social features of Agile CRM are beneficial for businesses that want to engage their customers on social media sites, receive feedback directly from the audience and promote products.
HubSpot
HubSpot is a popular customer relationship platform that provides many social features to engage with customers on different social media sites. It’s easier to manage social media activity with HubSpot because it allows users to schedule posts on multiple sites at once.
HubSpot’s social features include:
– Access to social analytics reports, allowing companies to measure and track various metrics such as page views, engagements, and conversions across all networks.
– The ability to post updates or announcements directly from the platform to multiple social media sites.
– Integration with Facebook, Twitter, and LinkedIn allows users to have a single inbox where they can receive messages from all their networks in one place.
HubSpot’s social features provide businesses the opportunity to engage with customers on various platforms while tracking analytics data across different networks which is beneficial for companies who need detailed insights about their social media activity.
Messenger Bot
A Messenger bot is a form of artificial intelligence that allows companies to communicate with customers on various platforms including Facebook and Instagram.
This feature provides businesses the opportunity to engage more directly with clients since it eliminates the need for switching between different social networks while communicating information which can help save time.
This platform includes a variety of inbuilt chatbots which can answer frequently asked questions, provide product updates and additional information to clients.
The Messenger bot is an ideal solution for companies that want a simple way of communicating important news with their audience across different social networks including Facebook and Instagram without the need to switch between separate platforms.
Conclusion:
Overall, it’s clear that Messenger Bot App is an ideal solution for customer engagement across social media platforms. This CRM platform allows businesses to communicate directly with their customers without investing too much time in managing different social networks and can reply instantly whenever there is a need to provide important information.
When considering the importance of engaging customers through various channels, it’s critical to look at a CRM platform that provides an ideal solution for customer engagement across social media networks and Messenger Bot is the best option.
Analytics
Analytics are an important part of any CRM. Social features allow you to monitor your brand’s personality and measure the effectiveness of marketing campaigns by studying what people are saying about your products, services, competitors, etc…
Agile CRM
Analytics reporting in Agile CRM is pretty standard. They have the basics covered but add a few nice touches to simplify analysis and sharing of reports with your team or stakeholders.
With Agile CRM you can compare different data sets side-by-side within their platform which is helpful when trying to determine trends in conversations over time. This can be done by creating a comparison chart that will allow you to choose a date range and view the results of two separate data sets.
HubSpot
At first glance, Hubspot has pretty standard analytics reporting as well but their platform allows for customization so that users can create reports with only the metrics they feel are important. This is helpful because if there’s some information about your data that you feel is important, and the standard reports don’t include it, Hubspot allows users to create their own custom charts/graphs which can be shared with other team members.
Messenger Bot
Messenger Bot offers comprehensive analytics reporting that covers the main social networks such as Facebook, Twitter, and Google. It is easy to set up reports in Messenger Bot because they provide users with a template that can be easily customized according to their needs.
Conclusion:
In terms of analytics reporting, Agile CRM and HubSpot share a lot of similarities. But, one thing that sets Hubspot apart from Agile is the ability to create custom reports which can be shared with other team members. This eliminates having to go back and forth between teams when trying to determine trends in conversations over time or any other information about your data that you feel is important.
Messenger Bot is a great option when it comes to offering your customers an easy way to provide feedback on their experience with you or problems they may be having using your product/service because it’s so easy for them.
Frequently Asked Questions
Which is better: HubSpot CRM or Agile CRM?
HubSpot CRM is better than Agile CRM in terms of its analytic and reporting capabilities while Agile CRM is better for its email marketing feature.
HubSpot offers data insights, lead scoring, and social media monitoring which provides marketers with completed reports after every campaign has ended. It also allows them to track the performance of their email campaigns. Agile CRM has a feature called the sales engine which allows marketers to track and manage leads in real-time so they can use this information for future interactions with these prospects.
To sum it up, HubSpot CRM is better than Agile CRM in terms of its analytic and reporting capabilities while Agile CRM is better for its email marketing feature.
What are customers saying?
HubSpot, Agile, and Messenger Bot all have great customer service and support. We’ve pulled together some of the most recent reviews that customers have posted to give you a sense of how they feel about these tools right now:
HubSpot users say that it’s easy to navigate and user-friendly.
Messenger Bot users say that the customer service is quick and responsive, even when they’re in different time zones.
Agile CRM customers also agree about how great their customer support is but add that there are annoying bugs in the platform such as removing contacts from groups or not syncing properly.
Overall, customers agree that these tools offer a good solution for any business, but if you have the resources and budget to invest in a CRM system then HubSpot is definitely worth it.
Does the company size matter when choosing a CRM platform?
Company size is a factor to consider when choosing a CRM platform. When choosing a CRM platform, it is important to consider whether or not your company will be able to use the product effectively.
Company size matters when buying a CRM platform. For instance, if you are a small company with only one or two people working in it, you might not have the resources to learn how to use an advanced platform. However, even though your team may be smaller than other teams using the product, there are still platforms that can meet your needs.
The size of the business does matter when choosing a CRM platform. When you are comparing platforms, it is important to consider the size of your team and how many people will be using the product so that you can get one that fits both your needs and budget.
In conclusion, when choosing a CRM platform, it is important to consider the size of your team.
Final Thoughts
Choosing a CRM platform is a big decision. There are many factors to consider, and it’s essential that you choose the right platform.
The first thing you should do is evaluate your needs. What features are important to you? Do you want a CRM with unlimited leads or one that can be integrated into an existing website? Perhaps automation tools for lead scoring would help streamline processes around sales follow-ups?
To summarize, HubSpot CRM is ideal for small-to-medium-sized businesses who want a platform that can do it all. Agile CRM is an excellent option if you are looking to replace Salesforce or other expensive, enterprise software solutions. Messenger Bot has made its way into the top level of customer relationship management systems due to its ease of implementation and engagement capabilities.
In conclusion, there are many different CRM platforms available to choose from. It’s important that you find the one that best fits your needs and budget.
Improve customer relationships with Messenger Bot today!
