HubSpot and Zendesk are both excellent customer service tools. However, the latest device to hit the market is Messenger Bot.
It’s a chatbot that can be personalized with company colors, logos, and even pictures of your employees.
You’ll also have access to some nifty features like polls and coupons right in your Hubspot or Zendesk inbox!
Check out this blog post for more information on Messenger Bot vs Hubspot vs Zendesk regarding customer service!
A 2020 comparison of HubSpot vs Zendesk as well as Messenger Bot
What is Zendesk?
Zendesk is customer service and engagement software with a more traditional approach. It is designed for customer support, sales, marketing, and HR teams to create personalized experiences specific to the user’s needs and preferences.
Zendesk allows users to manage multiple conversations in one view by creating individual accounts for each person or organization they want to contact them.
Zendesk is perfect for organizations that want to provide personalized customer service but need a more traditional and in-depth approach.
What is HubSpot?
Hubspot is a CRM that helps businesses grow. The Hubspot CRM is an all-in-one type of tool which allows for inbound marketing, outbound marketing, lead generation, and sales (HubSpot). Improve your customer service workflows and keep your customers happy with the HubSpot CRM (HubSpot).
In other words, Hubspot will help you manage your customer service workflows and make sure that all of your customers are happy. This software is designed to be a simple way for small companies to keep organized and on top of their clients.
What is a Messenger Bot?
Messenger Bot is a chatbot app that helps you to communicate with your followers. Messenger Bot is one of Facebook’s newest products and will let you chat with customers through a private chat window on the side of their screen.
It can also help your customer support team offer 24/hr support and offer a more personalized customer service experience. It can be used for marketing, help customers who want product assistance, or have general questions about your company’s products, services, or news.
There are many benefits to using Messenger Bot. It is a cost-effective way of scaling customer service; it can be used for marketing and advertising purposes. Customers will receive an instant response and feel more engaged with your company’s updates (news).
It’s hard because there are many pros and cons when deciding if you want a Hubspot, Messenger Bot, or Zendesk platform for customer service. It depends on your company’s needs, like how much time each person has in the day to answer contact requests from customers.
There are so many customer service tools out there, and you want one that works best for your company. One thing is sure – if you’re not using a customer service tool, you’re missing out on connecting with your customers.
The leading Customer Service tools
Customer service tools are a necessity for small businesses to stand out among the competition.
There are three leading customer service tools: Zendesk, Hubspot, and Messenger Bot. We’ll compare these three tools to see which is best for your business needs.
Customer expectations are rising, and businesses are struggling to meet them.
Zendesk
Zendesk is a software company that offers both BIMA (business intelligence) and customer service tools.
Zendesk offers three solutions for small businesses: Zopim live chat, a self-service portal where users can search knowledge base articles and submit tickets; Ticketing Plus, which allows the user to reply directly from email without opening a new message window or going through other systems like Zopim; and the Zendesk Support App, which is a mobile app that allows users to access customer service on-the-go.
Zendesk’s hub of knowledge includes blog articles about marketing principles as well as tips for boosting productivity. The software also has integrations with other popular apps like Slack, Salesforce, and Google Drive.
Hubspot
Hubspot is a hub of marketing tools for small businesses looking to grow their customer base. With HubSpot, users can create targeted emails and landing pages optimized for mobile devices to increase conversion rates. The software also has plugins like Reading Receipts, which sends notifications when recipients open an email, and it integrates with popular apps like Slack for increased productivity.
Messenger Bot
Messenger Bot is the latest in the customer service software. Messenger Bot allows customers to chat with businesses through Facebook, Messenger’s hub of messaging tools that include live video chats and voice messages. This new type of app isn’t just limited to customer service; there are many ways businesses can utilize Messenger Bots.
We’ve now compared Zendesk, Hubspot, and Messenger Bot to determine which one works best for small-business owners looking to stay ahead of customer expectations. We found that while each software has its pros and cons, Messenger Bot is the best customer service software for businesses in 2021.
– Hubspot vs Zendesk: HubSpot and Zendesk offer different services, but both are comprehensive tools that can help your business grow. If you’re looking to target email marketing as well as landing pages, then Hubspot should be a good fit for you. On the other hand, if your business mainly focuses on chat and support, then Zendesk might be a better option for you.
– Messenger Bot: The advantage of using a messenger bot is that it’s an all-in-one solution. You can use this software for chat, support, and marketing. It’s customizable, so you can choose which features work best for your business needs. Messenger Bot also offers the ability to integrate with your internal CRM systems like Hubspot or Zendesk.
Pros and Cons of each customer service tool
Accessibility & Usability
Accessibility and usability are vital aspects of customer service. One of the most popular methods for a company to provide customer support is through live chat on their website. There are more opportunities for customers to have an unpleasant experience and abandon shopping cart or not purchase because they cannot contact someone due to downtimes.
Hubspot provides access 24/365 without any downtime when compared with Zendesk. This may not seem like a big deal, but downtime can quickly result in lost revenue and angry customers.
Messenger Bot also provides 24/365 customer service, which may be more accessible to customers that are not tech-savvy or want human interaction through a chat interface.
Hubspot has the most straightforward way of setting up live chat on their website compared with Zendesk, but Messenger Bot’s access is possible only for those with Messenger.
Hubspot is more expensive than Zendesk, but the cost of rubber-powered chat may be worth it for companies with a high volume of customers to provide a personalized customer service experience on their website without any downtime and 24/365 access.
– Hubspot vs Zendesk vs Messenger Bot (Hubspot wins)
Goals
These customer service tools aim to improve the customer service experience.
The goal for Hubspot is to better equip marketers with the insights and tools they need to acquire, engage, and retain customers. The hubster prides itself on being a one-stop-shop for all campaigns, including lead generation, online webinars documentation videos, email marketing, and customer service using their built-in chat software.
Zendesk helps businesses manage customer relations by allowing them to create new support tickets, respond to existing ones, and monitor their open access. So far, they have over 50 million customers with employees in 162 countries, all using Zendesk for their needs.
The Messenger Bot’s goal is not only just helping with customer relations. Still, it can be used for anything from sending reminders, dealing with payments, or even making appointments via the Facebook messenger app. Messenger bots are a great way to engage with customers and get them what they need.
Security features
Hubspot
Hubspot uses the same security features as other enterprise-grade software, including 256-bit AES encryption and complete SSL protection. The system also provides DDoS mitigation capabilities to ensure that your customers can always reach you in emergencies.
Zendesk
Zendesk has a well-deserved reputation for providing robust and secure customer service software. All of the data is encrypted with 128-bit encryption, making it very difficult for hackers to access your information.
Messenger Bot
Messenger bot has end-to-end encryption so that you can receive messages from customers without fear they could be hacked or read by someone else. In addition, the Messenger bot uses a strict authorization process to ensure that only you or those you designate can send messages.
Self-Service Functionality
HubSpot
Self-service functionality includes HubSpot’s chat, a tool that allows customers to interact with your company without having to wait for an agent. The chat interface is becoming ubiquitous in customer service, and Hubspot has it down pat.
Hubspot also offers a widget that can be used on your website to provide live chat functionality. Offers both live chats and canned responses so you can have one of the agents take over when needed.
Zendesk
Self-service functionality includes Zendesk’s FAQs, an easy tool for customers who want their questions answered quickly. The FAQs are an excellent hub for information and can be edited to reflect new product features or changes in the company’s policies as needed.
There is also an email, phone number, chatbot, social media account (Facebook Messenger included), and live video option for self-service responses from Zendesk agents, so customers never have to wait on hold to get the help they need.
Messenger Bot
Self-service functionality includes Zendesk’s FAQs, an easy tool for customers who want their questions answered quickly. The FAQs are an excellent hub for information and can be edited to reflect new product features or changes in the company’s policies as needed.
There is also an email, phone number, chatbot, social media account (Facebook Messenger included), and live video option for self-service responses from Zendesk agents, so customers never have to wait on hold to get the help they need.
Company size
– Hubspot: 20,000+ customers and 100 million monthly users.
– Zendesk: 500,000+ customer service software platform for businesses of all sizes.
– Messenger Bot: 900 million daily active users on Messenger alone.
Hubspot: Hubspot has a CMS, and when you sign up for it, they get your data. Hubspot is good because their price range is cheap, but not as many features as Zendesk or Messenger Bot do. HubSpot’s customer service team will reply in 24 hours (which can be harmful if they need their problem solved quicker).
Zendesk: Zendesk is better because Hubspot already has your data, and it keeps giving you more data. It has many features and is easy to navigate on the app or website. Zendesk also offers different packages for various prices with more than just customer service software; it includes company analytics, chatbots, etc.
Messenger Bot: messenger bots customer service team will reply in seconds, which is better for a company because you want faster response times when customers need help.
A CRM platform for a better customer experience
Bitrix24 has all of these features plus many others that you might not find in similar CRM software. It also includes time-tracking and unlimited team members; they are included at no extra cost unlike some other CRMs out there which charge per member.
Bitrix24 has all of these features plus many others that you might not find in similar CRM software. It also includes time-tracking and unlimited team members; they are included at no extra cost unlike some other CRMs out there which charge per member.
Hubspot
Hubspot provides a variety of tools that are useful in different situations. They offer a variety of insights into your customer base that can be used to improve your strategies, including the ability to see who’s interacting with you on social media and where they’re most active. This data will help identify opportunities for targeted content or campaigns and which channels may need more attention from you.
Zendesk
Zendesk is an excellent tool for basic CRM needs but doesn’t offer many of HubSpot’s features. Zendesk can’t be easily integrated with other agencies and may not provide all of the insights you need to satisfy your customers.
Messenger Bot
Messenger Bot is an excellent customer service tool. It also offers insights for improving your strategies, and it’s easy to use, meaning less time will be spent on figuring out how best to work with the software, and more time can be put into providing excellent customer service.
FAQS
What is a Hubspot service hub?
Hubspot service hub is an all-in-one platform that handles the needs of many small businesses. It is a hub for everything marketing and sales-related, including email marketing, social media management, website analytics, and more.
HubSpot’s customer database enables you to store the contact information in one place so that you can follow up with contacts and prospects at the right time. It also has tools that allow you to create automated messages so that when someone subscribes to your blog or updates their contact information in HubSpot, they get a personalized welcome email from you.
HubSpot’s website analytics tool helps you monitor the performance of your website, identify what’s working and not working, and get recommendations for how to improve it.
HubSpot also lets you measure the effectiveness of various marketing campaigns with tools like Google Analytics integration and Step Funnels, which allow you to see how different campaigns are performing concerning one another.
In addition, it has a CRM tool that allows you to keep track of all the conversations and customer data, and prospects so that when they come back for more, you’ll know who they are and be able to serve them better.
What is a Hubspot service hub?
Hubspot service hub is an all-in-one platform that handles the needs of many small businesses. It is a hub for everything marketing and sales-related, including email marketing, social media management, website analytics, and more.
HubSpot’s customer database enables you to store the contact information in one place so that you can follow up with contacts and prospects at the right time. It also has tools that allow you to create automated messages so that when someone subscribes to your blog or updates their contact information in HubSpot, they get a personalized welcome email from you.
HubSpot’s website analytics tool helps you monitor the performance of your website, identify what’s working and not working, and get recommendations for how to improve it.
HubSpot also lets you measure the effectiveness of various marketing campaigns with tools like Google Analytics integration and Step Funnels, which allow you to see how different campaigns are performing concerning one another.
In addition, it has a CRM tool that allows you to keep track of all the conversations and customer data, and prospects so that when they come back for more, you’ll know who they are and be able to serve them better.
What is Customer support software?
Customer support software provides customer service and support, such as answering questions about products or services.
It is usually provided through a website, either in person or over the phone.
Customer Support Software can also be found on social media sites like Twitter. Users can respond to queries asked by other users who require information relating to their specific needs.
It can be a self-service solution such as requesting a quote, submitting an email, or phone call.
There is a lot of customer support software out there, so you better get one that helps you!
Is HubSpot good for customer support?
Hubspot is great for customer service. It tracks the issues that your customers are having. It then helps solve them on time by assigning tickets to people on your team, assigning tasks with deadlines, or setting up chatbots like Drift to respond to customers automatically.
One potential drawback of HubSpot for Customer Service is that it costs money to use. You can get a free trial, but you’ll need to upgrade eventually if your business grows.
Is Zendesk a CRM?
Zendesk is a customer service software that helps companies reduce their customer churn rates. There are various ways to use its features, from email, live chat, and social media conversations to specialized tools for handling specific parts of the customer journey like Zendesk Chat or Zopim Live Chat.
Zendesk pros:
– Zendesk features a live chat that is available 24 hours per day, seven days per week. Customers can also talk to customer service by phone during business hours.
– Zendesk is a hub for all customer service communication so that everything can be found in one place.
– Zendesk is easy to use and currently has over 35,000 businesses using the software in more than 100 countries worldwide.
Verdict
Final thought, HubSpot has a powerful customer service and marketing hub that helps you improve your customer relationships, increase sales, provide good support for customers, and so on.
Zendesk provides adequate services to small-scale businesses while Messenger Bot is still new and suitable for small business owners, improving day by day.
It is up to you which of the three tools you should use but from my experience, HubSpot provides a more robust and flexible interface than Zendesk, while Messenger Bot has some new features worth trying out.
I hope this article helped make your decision easier for choosing which customer service tool best suits your needs.
