Messenger Bot – Support Desk and Logout

Chat Support

To access it, click Chat Support under Klantenservice on the navigation menu.

You will be directed to Messenger to login into your account. Fill in your email/username/number and password, then click doorgaan.

You will be asked next if you wanted a Live Agent Request of Resume Chat With Bot.

You can chat with the chatbot again by clicking Resume Chat with Bot then it will respond to you right away with choices you can reply, Chatten met een mens, of Restart.

Here’s what it will respond to. Wait for the Live Agent to respond to you if you desire.

Email Support

The Email Support feature allows you to manage all the complaints related to billing, technical, or any query related.

Om deze sectie te bekijken, navigeer naar Klantenservice from the navigation menu located at the left and select Email Support.

Een ticket screen will appear. It displays information about the time when the ticket was created, zal de person who created the ticket, and the status of the ticket.

Create new ticket

To create the new ticket, follow the steps given below:

1. Selecteer de New ticket option from the Tickets screen.
2. Een Open Ticket will appear, you need to provide the ticket title.
3. Selecteer de type of ticket from the dropdown menu.
4. Geef de Ticket description.
5. Selecteer de Open ticket

Your ticket will be created and respective personnel will be notified. You can check out if there is a reply to your ticket by clicking one of your tickets.

Here’s an example of a response to your created ticket. if this resolves your issue, click Resolve.