Messenger Bot – Support Desk and Logout

Chat Support

To access it, click Chat Support under Soporte al cliente on the navigation menu.

You will be directed to Messenger to login into your account. Fill in your email/username/number and password, then click continuar.

You will be asked next if you wanted a Live Agent Request o Resume Chat With Bot.

You can chat with the chatbot again by clicking Resume Chat with Bot then it will respond to you right away with choices you can reply, Chatear con un humanodentro de las opciones Restart.

Here’s what it will respond to. Wait for the Live Agent to respond to you if you desire.

Email Support

The Email Support feature allows you to manage all the complaints related to billing, technical, or any query related.

Para ver esta sección, navega a Soporte al Cliente from the navigation menu located at the left and select Email Support.

Un ticket screen will appear. It displays information about the time when the ticket was created, el person who created the ticket, and the estado of the ticket.

Create new ticket

To create the new ticket, follow the steps given below:

1. Selecciona el New ticket opción del Tickets screen.
2. Un Open Ticket will appear, you need to provide the ticket title.
3. Selecciona el tipo of ticket from the dropdown menu.
4. Proporciona el Ticket description.
5. Selecciona el Open ticket

Your ticket will be created and respective personnel will be notified. You can check out if there is a reply to your ticket by clicking one of your tickets.

Here’s an example of a response to your created ticket. if this resolves your issue, click Resolve.