Support Desk (Customer support)
Support Desk is now known as カスタマーサポート. This feature has two sub-sections:
- Chat Support
- Email Support
Chat Support
To access it, click Chat Support の下に カスタマーサポート on the navigation menu.
You will be directed to Messenger to login into your account. Fill in your email/username/number and password, then click 続ける.
After that, you will go straight ahead to your chat with our Messenger Bot chat support. For you to start, use one of the キーワード that the chatbot has shown.
You will be asked next if you wanted a Live Agent Request または Resume Chat With Bot.
If you choose Live Agent Request, a reply response will be sent to you by our chatbot and he will get you a live agent in a moment.
You can chat with the chatbot again by clicking Resume Chat with Bot then it will respond to you right away with choices you can reply, 人間とチャット, または Restart.
Here’s what it will respond to. Wait for the Live Agent to respond to you if you desire.
Email Support
The Email Support feature allows you to manage all the complaints related to billing, technical, or any query related.
このセクションを表示するには、 カスタマーサポート from the navigation menu located at the left and select Email Support.
A ticket screen will appear. It displays information about the 時間 when the ticket was created, その person who created the ticket, and the ステータス of the ticket.
Create new ticket
To create the new ticket, follow the steps given below:
- を選択 New ticket からのオプション Tickets screen.
- An Open Ticket will appear, you need to provide the ticket title.
- を選択 タイプ of ticket from the dropdown menu.
- 提供してください Ticket 説明.
- を選択 Open ticket
Your ticket will be created and respective personnel will be notified. You can check out if there is a reply to your ticket by clicking one of your tickets.
Here’s an example of a response to your created ticket. if this resolves your issue, click Resolve.
ログアウト
You can logout by selecting the currently logged-in profile from the top right. A dropdown menu will appear on the screen. Now select the Logout オプションです。
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